Columbia House

Okay, so in 2007, when I was 14, they are telling me that I owe them money when I wasn't even of legal age to do so. They are a conniving piece of **. They say I signed up and I never did when I was 14. I didn't even get mail in my name yet. They are horrible and should be shut down for good. I am not very happy right now!

I received a DVD that was "Declined to Order" on their website. Meaning, I would not receive this DVD. I received the DVD, returned the DVD. They billed a credit card account that was expired. I disputed the bill through my credit card company and was credited the amount once. They are now still trying to bill me for the DVD and late fees claiming that they paid the credit to the account twice. I am frustrated beyond all belief that I have to deal with the ignorance and arrogance of a company this size. I have just sent them a response to their email, again claiming I owe them, stating I was contacting an attorney and would file a complaint. This whole situation is absolutely ridiculous.

Like all of the other complaints on this site, I was a customer of Columbia House, fulfilled my obligations and 4 years later I have a collection account on my credit report with no prior notice, no explanation and no remedy or recourse. Columbia House and Trident Asset Management are committing fraud and should be prosecuted.

I ordered my credit report on 1/14/12 and found a collection account for Columbia House DVD with the collection company Trident Asset Management in the amount of $125. I find this very disturbing as I am a current Columbia House customer in good standing. The account they are collecting for is a different account and originated in 2005. I am getting no where with talking to the collection agency, they just scream at me. When I call Columbia House they finally got me through to the specialists who just tell me I owe the debt and they will send me a list of the DVDs I bought.

I am sure I paid this debt as I have not received a statement for this nor has it been on my credit report until now. It has been 7 years! You think I would have received something as I am a current account holder. I won't be for long! This is outrageous treatment for a customer in good standing. I have bought a ton of DVDs from them. Of course I suppose this is how they can afford to give you 3 for 99 cents! By ripping you off! The statute of limitations on debt in the state of SD is 6 years according to my research. I plan on fighting this as I would rather pay an attorney than the fraudulent claim.

Like a dummy, I took advantage of the Columbia House DVD club and Book club offer. I satisfied my agreement with them by purchasing four books and four DVDs over one year. I also purchased three other books, which were in addition to my agreement. When I called to have my subscription cancelled, I was told that the extra books I bought were not through Columbia House even though I purchased them from their website and the purchases did not count towards my contract agreement. I asked them to cancel my DVD agreement, yet, they charged me $52 additional for DVDs. When I called the company, I was told the charges would be removed from my checking account. To this day, the charges remain.

I get a letter in the mail on Friday, January 6, 2012 from a collection agency RMJ Acquisitions LLC, stating they purchased the account I still owed to Columbia House (which I haven't had any type of business since I finished my obligations with them on or before 2005). RMJ LLC is asking me to pay them $53.89, but they were also giving me two options, either to make a payment of $48 and some cents (10% discount) or pay $43 and some cents (20% discount). I just don't understand how that is possible, that they had to wait over 5 years to collect that amount. I never received any bills, calls or letters from Columbia House asking me to pay for anything. I just want to know if any of the people who have posted the comments have found out if this company is real, doing real business or if it is a scam.

I get a letter in the mail Friday, January 6, 2012 from a collection agency RMJ Acquisitions LLC demanding payment of $34.94 for Columbia House for a DVD for Iron Man 2008, charged on 10-19-20. That was the date they showed. I did not own that movie or had any interest in owning it, no movie delivered, no bill from Columbia House. I got 2 email invitations in November and December 2011 to "rejoin" Columbia House? They said I was a member in 2005. Something strange is going on here.

calling to collect on a debt I owe to this company. Not only did I now know who Columbia House was until today, but the information they had for me was my address from 6 years ago along with my maiden name. They claim I owe a debt of 125.86. I paid off all of my debts when I got married! I checked my credit report last month and this was not on there. These people suck and need to be closed down!

What can we do to help our people get out of debt and come out of this recession? Abolish companies like Columbia House that like to bend you over and screw you with fraudulent charges! Hey! Home Land Security! Investigation please?

A couple of days ago, I checked my credit report and noticed a collection had been reported by West Bay Acquisitions. After doing some research, I found that Columbia House DVD club was responsible for this. I had joined the club about 8 years ago and fulfilled my obligation within a year and cancelled my membership. I no longer received anything from them. Now seven years later, they claim I owe them money for DVDs that I never requested nor received. I never received any notices from anyone about money still owed on the closed account. Heck I wouldn't have known about this if I didn't subscribe to a credit report.

How can a collection agency be allowed to report false information and which affects one's credit? I sent Columbia House a stern email concerning this and they did reply back claiming they will look into the matter. I just need to verify my account number. I don't have any old statements where I can find the account number. My thoughts are that they should still have it on file since they were the ones that reported a so-called delinquency. I am going to email them back with the last comment I posted. Guess we'll see what happens as they actually are responding back.

A long time ago, I used to be a member of their record & tape club and then their DVD club. As far as I know, I fulfilled my agreement with them and in fact, I've gotten an email asking me to rejoin. If I still owed, why would I get an email from them asking me to rejoin just back this November? Tonight, I get a call from a Middle Eastern man saying he was with a collection agency called Align saying I owed $80. After arguing for about 10 or 15 minutes, he finally hangs up. This is totally bogus and I'm so glad I logged on and saw all of these other similar complaints.

I told him he was crazy and I wasn't paying anything and definitely not giving him anymore info. They say I've been turned into a collection agency was the man's claim. Odd, seeing that Columbia House themselves have never contacted me at my new address or phone number yet this collection agency has? And why did I recently get an email invite about a month ago to re-join the club if I still owed money? Because I don't owe a *** thing that's why.

Approximately two years ago, I started receiving phone calls from some law office claiming that I owed Columbia House for some DVDs I had previously ordered. I explained to them that I did not order or receive any movies from Columbia House but they suggested either paying the bill or contacting Columbia House. I contacted Columbia House at the time and they said not to worry about it and assured me that it would be taken care of. Now, two years later, I have been receiving regular messages on my answering machine from a company called The Takhar Group concerning the same fabricated 'debt. ' When I return the call to Takhar, some Indian woman kept screaming at me to pay my bill and when I explained that I hadn't ordered or received any DVDs and requested proof of the debt they were claiming, she said they weren't required to provide any proof.

I explained that I did not plan to pay a bill I didn't owe, but Takhar continues to call and leave messages. A letter I sent to Columbia House via email concerning the matter resulted in a reply referring me back to The Takhar Group. Similar to others in this situation, no letters, statements, documentation of any kind had been sent claiming this 'debt.' My first indication of this issue was when I started getting calls from collection agencies. Legal action may be necessary to resolve this issue. Columbia House and The Takhar Group seem to be working in concert in a scheme to defraud consumers.

I've recently pulled my credit report, and noticed that there's a collection listing from a debt claim to Columbia House DVD Club. The collection agency Trident Asset Management (Acct# **), has reported a fraudulent claim on my credit report for Columbia House DVD (Acct # **), in the amount of $136.00 in April of 2011, and continues to report this claim. I disputed the charge with the credit agency Experian, to which Trident stated it was verified. Verification was not done as no attempts have been made to reach me nor provide me with proof of debt verification. Several calls have been made, and a letter sent to Trident, and no efforts have been made to reach me, nor respond to my requests. Your records indicate that the account was opened from **, Miami, FL 33131 in July 2008, under the name of Alejandra Valdes-Fauli, with the initial purchase of the movie "Forrest Gump".

That name was my married name, which I have stopped using since my divorce in 2006, plus I have not lived at that address since 2005. I have never held an account with Colombia House DVD Club, so if one was opened under that name, and through that address in 2008, it was fraudulently done. Attempts to explain this to Trident and Columbia House DVD, have essentially gone ignored, and there has been no response to my efforts, to dispute the claim. Given that this account was opened by Columbia House DVD, I kindly request that you inform Trident Asset Management to remove this claim from my credit report immediately, so my normal credit standing may be restored.

I am in the process of refinancing my home and when my credit report was pulled, the bank told me that I have a delinquency from a Columbia house for $44. I have never dealt with them and have not ordered anything from them. This pulled my credit score down 50 points and is the only delinquency that I have ever had. The bank is trying to make an exception and grant the loan since it is only $44 but I do not know yet whether or not they can do this. I see this company has done this to many people. It is called National credit agency and Columbia House. All you have to do is google this and you see all the complaints. What can be done about this?

Columbia House has sent me to a collection agency twice. Once back in 2009 in regards to an account that I fulfilled and paid in full, for which I agreed to pay only because I did not want any further issues and did not want this on my credit report. Now after 2 years, I received another alert from my credit alert stating that they sold over an account to another collection agency and once again its on my credit report under a different account number and furthermore the contract is to an address where I lived, when I was a child and have not resided there since 1998. During the date that they claim the account was opened, I had already purchased my home at my current address. I am sick and tired of dealing with these people and would like to find out how to take action against them.

I was notified by my credit monitoring service of a collection account for Columbia House DVD, which they assigned to Trident Asset Management, a collection agency. This account was closed by me and paid in full. The account number is ** on my Experian report (I believe this is a partial number, as complete account numbers do not show up on credit reports). Many years ago, I spoke with Columbia House directly and canceled the account. I was told that I completed my obligation and all terms of membership. And I was told that I did not owe them money under the membership terms. I never heard from them again.

I received no written communication from Trident Asset Management Company or Columbia House notifying me of money due. The only notification was via my credit report this week. I contacted the collection agency the same day I was alerted of this false debt. I explained to the customer service rep that I had completed my membership terms, canceled the account, and do not owe money. The woman would provide no account details except for that I owe $35 to Columbia House. She screamed at me in the phone. She said that she has no idea what the money is for and then asked if I needed an interpreter to understand what she was saying. I found this disturbing considering English is my only language. She hung up on me.

I called back right away and I asked to speak with a supervisor or manager. They denied my request. When I explained the situation again, I was told I owe Columbia House $35 and I need to pay today. When I explained I paid in full, they said, "Well, they told me you owe it." When I asked for details, she said that she has none and can only provide me with the dollar amount. When I asked again for details of the debt, she said, "Columbia House give us very little info." When I said that I am not going to pay for something I do not owe, she hung up on me. I believe Columbia House is selling fraudulent debt claims to collection agencies. I was not notified of any such debt and have not made purchases with the company for at least five years. I've tried to reach Columbia House directly but I cannot locate a phone number.

I received a fraudulent collection on my credit report from Trident Asset Management through Columbia House DVD. Because of this, my credit score dropped drastically.

I had a guy call me in May this year, saying that he got my information from Columbia House as a credit report telling me I owe them $109. At first, I didn't believe him or his manager Renee. But the stuff they were telling me about, if I don't pay it off, it would be reported to the credit bureau. I still hesitated but end up giving them the money. While all this was taking place, I was asking them "if I owed them money, how come I didn't get a letter from the company themselves or a call?". Some kind of warning or alert that states that this account has been past overdue and if this amount is not paid, then your information is going to be reported to a collection agency.

That I could see being the case, but all he told me was they sent out a letter and till this very day, I've called a couple of times to get the receipt and I've never gotten it. I've spoken to 2-4 sets of people to get a simple receipt stating I paid for this so-called overdue bill and I just got off the phone with a Christina **, who stated that she'll forward someone who deals with the receipts to email it to me but it hasn't been done yet. This was a bit over 20 minutes ago. Not to mention, I was told several times that they'll send out a release by mail. I've never seen it yet. I felt scammed since there was no proof of evidence regarding the whole ordeal. I'm never going to deal with another collections agency or Columbia House completely.

I was turned over to National Credit Solutions for $28.52 for a DVD that I neither ordered or received. When I called National Credit Solutions, they told me that I had to send a letter with proof that I didn't do it. I said how do I have proof if I never did anything? He said, you can either make the payment or sue Columbia House. Those are the only two ways to take care of it. I have no idea what that is from. I did pay the $28.52 just to put the matter behind me. I also went on the Columbia DVD website and contacted Customer Service, telling them that they sent me to collections for an account I did not open and did not receive a DVD on. I further instructed them to close any accounts with my name on them and to never reopen them.

I was a member, in good standing, until I became unemployed and had exhausted all benefits. At that point, I still had to purchase 4 more DVDs to fulfill my agreement. I wrote to Columbia House, explaining my situation, and asked that they close my account. They never answered but I did receive a letter stating they were charging my account $68.85 to complete my obligation.

Now, 9 months later, I had occasion to review my unemployment compensation account (in Al; benefits are put into an account and recipients are issued a bank card to receive money) and discovered that CH has taken $30.98 every month from my account. This is money I couldn't afford to lose, yet they stole it from me. I will be calling tomorrow to demand my money be returned. Their number is 717-918-3232, for those of you who need it.

I pull my credit report once every quarter. Today I received my report and my credit score dropped 150 points from low 800s to mid 600s because of Columbia House/National recover for $139.

I signed up with Columbia House back in 2000. The contract I needed to fulfill was to purchase nine DVDs at a regular price. Not only I fulfilled the contract by the end of 2000, I also have purchased over 100 DVDs from them throughout the years untill I closed the account with them at good standing in 2005.

During our relationship, I order DVDs from their website and I have a credit card on file with them on their website for them to easily charge the items to. Once a month, I had to physically log into my account on the website and decline a category called "Directors choice," a category where they automatically send out a recommended DVD once a month and charge it to the card on file unless declined once a month physically. There are no options to opt out of this service.

As mentioned before, the account was closed due to relocation at a good standing in 2005. Further research after my surprising credit report, I was surprised to find that:

Back in 2010, Columbia house magically, automatically and without my knowledge reactivated my account. Once the account was reactivated, the DVDs under directors choice were automatically sent out to my old address since no one was there to decline it. The credit card they had on file expired in 2007. They started mailing demand payment letters to my old address. Since I am not at the old address, no one made the payment or took care of the situation. They closed my reactivated account due to non-payment after they charged $139 to the account they reactivated.

A visit back to the old address and talked to the nice lady who now lives at the old address, the lady told me that they received the DVDs and refused the shipment. They also wrote "return to sender/no longer at this address" on the letters under my name.

I had another month on my agreement to buy one more DVD. They charged my account without me knowing it for an amount that was more than a DVD would cost. There was no letter saying "we have done this," no email saying "we're going to or have done this," nothing. When I called to try and get it straightened out, I had to threaten to get an attorney before they would even talk to me about it. This is not a good company to have anything to do with. I'm still waiting to see if they will put my money back, at least, let me order and pay the right cost for a DVD. I will never do business with this company again because it is a rip-off.

I received a hit on my credit report from Trident Asset Management saying that I owed Columbia House $26.00. I have never received a bill from Columbia House nor have I received any correspondence fro Trident Asset Management about this debt. I only found out about it through my credit monitoring service. I started an investigation with Experian credit bureau but they refused to send proof of the debt or remove it from my credit file. I have excellent credit and am very upset that this company can put negative information on my credit report without first contacting me concerning the supposed debt. I have since filed a complaint with the Federal Trade Commission. The best that Experian could do is to allow me to put a comment on my credit report stating that I do not owe this amount. Columbia House should be shut down and not allowed to do business in the U.S. with this deceitful business practice.

I canceled my account with Columbia House DVD in 2005. I pulled my credit because I am looking for another job and I want to know where my credit stand. To my surprise, I owe money to NCS. I called them and they told me it was for Columbia House to fill full my contract. I told them I filled full my contract years ago. I even wrote them in a letter that year I canceled and called them saying I was canceling and paid for all the DVD to fulfill my contract when I canceled because they told me I can't cancel until I fill full my membership.

I never got any phone call, email or letter saying I owe them money. Then one email I got from them was asking me to rejoin their club and I still have that email to prove it. I wish I would have save all my information, but how would I know six years longer they will report me to a credit agent? NCS tried to get me to pay over the phone and I refused. I asked them to send me a bill and they did without me giving an address, so they know how to contact me. Why didn't they do that before they place this on my credit report?

One guy on the phone was crappy. He told me he will make it all disappear off my credit if I would pay them the full amount over the phone. I told him no, I would need to have a paper trail to show that I paid in full because I don't trust them. Then he told me that if I pay with a check, it will still be on my credit report and it will hurt my credit because then it will go to another company. But I don't owe this money and I can't contact Columbia House. I sent them an email and haven't heard from them yet. I believe this is the perfect scam. I would love to join the class action lawsuit against them.

I fulfilled my purchase agreement, and they still charged me for it saying that I didn't. My account even said, "You have fulfilled your purchase agreement." These are the most deceitful, thieving bastards I've ever encountered.

My parents received a call saying that they had a document for me at my old address. My dad isn't very good at taking messages but he passed the number along to me so I called to see what they wanted. The lady I talked with, named Terri, informed me that I had an outstanding debt of $128.58 from Columbia House DVD Club and that it would soon be passed on to collections. I couldn't remember ever having an account with them and I was never sent any DVDs.

I don't know how they got my name, address, and phone number. Now, I researched it online and see that there have been a lot of fraudulent debt cases with this company and I am now afraid that I am also a victim. This is ridiculous!

nothing happened, i love columbia house i have never had a problem with them.

I received a bill from a collection agency, Allied Interstate, LLC for $76.74. It was for my minor son who is now only 14 years old and it says that he owes Columbia House DVD club all this money! So, I called and they said that this account was initiated way back in 2006. I don't ever remember allowing my son to do this and we haven't received a bill from Columbia House or any notice from them informing us that he owed this money from 2006. But suddenly, we are being harassed by Allied Interstate on behalf of Columbia House.

Also, my credit report suddenly has negative remarks on it from Columbia House and I never knew anything about this until very recently. I disputed this on my credit report. I don't see how something that my minor child supposed did way back in 2006 can suddenly show up on my credit report without any notice from Columbia House. This is total **. I am not quite sure what I can do about it. It can cost a lot of personal time to try to get fraudulent companies to be honest and fair with consumers. It can become quite a burden.

I have been with Columbia House DVD Club since July of 2010 and haven't had a problem with them up until today. After reading other people's complaints about Columbia House, it made me think of my experience with them, and it wasn't until then that I realized how much of a scam they were.

When I joined Columbia House, I bought 3 DVDs for .99cents each, and was given a discount on my fourth one; that I was told would count to my 2 DVDs at $19.95+ commitment. Well, I bought my second one just a few days ago. Yet, it still says that I only bought 1 DVD and that I still have one more to buy before July 25, 2011 under my account info. When I called into the company, the woman I spoke with said that the commitment purchase was for three DVDs. But, this still doesn't explain why my account says I only bought 1 and still needs to buy 1 more. Why doesn't it say I bought 2 and still needs to buy one? Because they're liars.

I refuse to buy another DVD from them, so I will be closing my account, re-ordering another debit card, and monitoring my credit even though I don't understand how they can report anything without your social security number. I hope that everyone who considers them will research them first, like I intended to at first but found nothing. Finally, I found my proof that it was only 2 DVDs to fulfill your purchase commitment, right in my trash in my email. You might wanna keep an eye on their movies, I don't think they're the original copies. I think they're copying them. Every movie I've ever bought from them never came with a picture on it or anything. They're all plain silver CDs with the name of the movie plainly written in black.

I'm like these other people. I joined Columbia House TV on DVD Club last year so I can get my favorite TV shows on DVD. Columbia still owes me DVDs. I know I'll never see them. I filed a complaint with the BBB that just took the side of Columbia House. I also filed a complaint with the Attorney General's Office. And I sent my evidence against Columbia House TV on DVD Club. They took what Columbia House TV on DVD Club said in a letter over my evidence, which I even sent to Columbia House TV on DVD Club. They cannot legally withhold any of my DVDs without my consent. First, it is called the merchandise rule that is put by the FTC. Anyhow, Columbia House has lawsuit filed against them by consumers. And I'll look on FTC website. Why does this company use different names? This company needs to have a class action lawsuit filed against them

I had a credit for one DVD. I ordered something from the catalog. I was sent the wrong title. Miraculously, I got through to a person who said I had two accounts. He supposedly combined or canceled one. I returned the DVD as refused. I was charged on my debit card for one DVD. I received a second DVD. It was not the title I ordered. Since this happened (over a month ago) I've been unable to reach a person there again. The line has been eternally busy. I need a person to straighten this mess out and I want a refund. What recourse is there for this frustrating situation? I can't believe it's hopeless.

My son received a box that he didn't order from Columbia House. He opened it and I saw old DVD movies and saw a note stating free samples. He didn't pay attention to it since it's free and dumped it in the garbage. A year later, he received a bill from the National Recovery Agency owing them. Columbia House is taking advantage of the young people or students that doesn't really pay attention since they are too busy studying. Columbia House business needs to be eradicated, I think they are scamming people.

Columbia House claims I had a membership with them and turned it over to National Recovery agency for collections. I never received anything from either company. I discovered this when I tried to refinance my existing mortgage. I contacted National Recovery. They claim I incurred the debt in 5/2005 and that they put it on my credit report 4/2010. I contacted Columbia House asking for proof. First, they said they couldn't find any account associated to me. I got this in writing via email.

A few days later, they came back with another email claiming that I had initiated an account on 2/1/2001 with them, nearly ten years ago. First, the dates that Columbia House and the collection agency are claiming that I incurred the debt are entirely different. Second, I never was notified of this and have no knowledge of ever having had an account. Third, they claimed I got one movie from them which is Hannibel Lector. It is not the kind of movie I would have ever purchased.

Fourth, since there were others in the house at the time, I raised the possibility that perhaps someone used my name without permission/knowledge. They said it doesn't matter. I'm still responsible unless someone was prosecuted and put in jail. How could I have prosecuted and put someone in jail when I never knew about this? And to try to figure it out now, nearly ten years after Columbia House claims, I started an account with them is insane.

Please help me get my money back. I got 3 DVDs from Colombia House for $3.00. I sent it back saying not anymore. They stole $48.00! I did not order any movies. I need my $48.00 back! They screwed up my checking. It cost me over $38.00 to get out of that checking. I opened a new checking so they could not steal anymore. I need my $48.00 back. They can send me in mail. I think that they should pay me $48.00 plus the $38.00 they cost me! Someone help me get my money!

I ordered two DVDs on 10-11-10 with my Debit card. I received both and my Debit card was charged correctly. On 11-12-10, I noticed a withdrawal from my bank account for $67.94 from Columbia House! I immediately called Columbia House enraged and asked who gave them authority to charge my Debit card and what was I being charged for? I was told it was a "Directors Selection" that ships out monthly automatically unless I decline it.

(I remember doing this with them many years ago but I used to pay by check after I received the product! ) I told her that not only did I not order this DVD set but I have never received it either. I was then told that it had just shipped that morning, so obviously my Debit card was charged before the product was even shipped! So I told her, I did not want it and would return to sender as soon as it arrived. That DVD just arrived today back from 11-12-10 when my Debit card was charged!? How do you explain that?

Anyway, I called back again and also wrote a letter and email to Columbia House forbidding them to ever use my Debit card again and I was informed that when anyone orders a DVD from them with a credit/debit card, which supposedly is required, that transaction gives them permission to keep the card on file and use it again for whatever.

They refuse to remove my Debit card from their records! If you browse their site there is a section that says when you order, you have the option of paying by a card or paying by check from the invoice that arrives with the DVD. She would not acknowledge that info and kept insisting I had to pay with my card. So I gave up.

What happened! On September 16, 2010, I sent a check for 81.38CAD. I was waiting for a credit voucher because I paid before I have the movies. After that I received a letter. You ignored numerous efforts to contact me about my delinquent account. That's why I'm not happy because I'm not delinquent. If this letter is for everybody, tell me a person they speak for phone. I'm not everybody, because I sent a check on Sept. 16. And the check was changed at the bank yesterday, November 24.

I fell for the 3 c.c.s for a dollar, and received them, then the web site refused to acknowledge my sign in, and there is no way to contact them. They advertise only old TV shows and do not have any decent movie although their original 3 order is movies. They are charging me 28 dollars for fulfilling the obligations to buy one for $19.98 which I have not received.

They sent me to collections and ruined my credit, and I bought nothing from them. Experian froze my credit, but refused to provide me with proof of delivery, or take it off, even though I never received any DVDs. My credit score was reduced by 100 points.

My husband and I have been overseas in support of the military for over 3 years now. A few months ago, we had fraudulent charges show up on our credit card and we filed a report with the credit card company who notified the vendors involved with this incident. A couple of months later, we started getting bills in the mail from them and we called the company (there were numbers on this bill) and went back over the situation with them. We thought this was cleared up at that point. We live very rustic lives overseas and do not carry paperwork around the world with us.

As we thought this issue was settled, we did not think anymore of it. There were missions to concentrate on. Now our mail has caught up with us again and there is a letter threatening to turn this over to a collection agency and on our credit report. This is the shadiest company I have ever seen.

Many years ago, I received an offer from BMG that pertained to a trial deal. I cancelled shortly after the trial. Six to eight years later, I received a negative remark on my credit report. I do not think it is fair to pay for something that I never received or a service that I discontinued. Furthermore, no one attempted to reach out to me to let me know that my membership was still in progress. This National Credit Solutions is no help and they are not able to provide any information. I truly think this is a scam and consumers are being taken advantage of.

Columbia house is running a "Gift-a-Day Giveaway" contest where we enter our email address into a form to see if we win a prize. Of course, the user doesn't win anything but once the screen tells you you didn't win, a screen pop up that says you get free shipping on all orders over $35.00. I have made several attempts to order to get their promised free shipping but there is always a shipping and handling fee added to my orders. I wrote to complain once and was told all I had to do was telephone them and they would remove the charges. I do not want to call in my order, I want the contest to work as promised. This is dishonest.

A few years ago, I bought DVDs from Columbia House, having to get a certain amount during a certain length of time. I had 6 months to order the rest. They started sending me DVDs I didn't order, so I sent them back. I asked them to send me a list to choose from. They kept sending me old movies that you can get from a certain retail store for $2.99 or $3.99. They were asking me for something like $17.99. I kept writing them and they kept ignoring me. The next thing I knew, they were charging me $98.00 for nothing then turned it over to a collection agency. Now, they say I owe over two hundred dollars. Someone told me to send my notes (which I still have a copy of) to the Attorney General. I pray that people will learn about these people, they are so wrong. They just put it on my credit record and claimed this happened a few months ago.

I had a hit on my credit for $143 by a collector, National Credit Solutions, back in February of 2010 for a BMG (Columbia House) music service. They had my name and someone else's address. I proved where I've lived for the last 10 years and it was taken off my credit. I've never used this service. Now in Oct. 2010, the same company has hit my credit again for $100. They say I owe Columbia House. There is definitely some scam going on.

Only that telephone number, the other numbers were never available. This company is a fraud. I ordered some DVDs on 2008 through the page of "my points", okay, then problems. I began to receive DVDs I never ordered, they charged my credit card, but I disputed I returned the DVDs; they credited my account. I tried to eliminate the credit card from the banking information and the system they have does not let you do that. So, the credit card has to be canceled from my bank. Now in 2010, more problems. They say I have to purchase commitment since 2008 to buy 5 DVDs at price club $19.95 or up, if not, they charge the credit card that in their records is already expired.

To maintain my credit and to try to finish with them, I tried to buy DVDs, but all of them are in special price club, and they do not want to accept that. The situation is horrible. I have to spend $115.00 in DVDs plus shipping and handling because they do not give free shipping to the members like me who never realize that I was a member with a purchase commitment, an obligation. It's horrible.

Only that telephone number, the other numbers never available. This company is a fraud. I ordered some DVDs on 2008 through the page of "my points". Okay, then problems, I began to received DVDs I never ordered, they charge my credit card, but I dispute, return the DVDs, they credit my account. I try to eliminate the credit card from the banking information and the system they have do not let you do that. So, the credit card has to be cancel from my bank. Now in 2010, more problem, they say I have a purchase commitment since 2008, to buy 5 DVD at price club 19.95 or up, if not they charge the credit card, that in their records is already expired.

I recently join Columbia House. I had joined the club a few years back and had a great experience. Again, I wanted to experience watching new movies, without having to go to the movies or leaving the comfort of my home. Well, I first received my first 3 DVD's for .99 each, and place the order on a personal bankcard.

Since then, they have been sending me a new DVD each week, before I even got the second new DVD, they have already taken $25.94 out of my account twice, out of my bank account without my authorization. I became furious, and called and spoke to one of the representatives, she wasn't telling anything that I wanted to hear. I asked to speak to a supervisor that was more educated on the matter.

She said because I used to card for my purchase it also gave them authorization to use it, so I asked her to closed the account. Because first of all, there was no signed consent for Columbia House to take money out my personal account. If you can't trust me to make payments on merchandise that I order, what makes you think that I am going to trust you to in and out my account when you feel that you can?

The Supervisor wanted to close the account right there on the telephone, but I wanted to fulfilled the contract agreement first, Today; I have made my final purchase to fulfilled that agreement and have now closed the account. And will be sending them a letter to follow up on that commitment, signed, sealed and delivered. I will never use their business again.

I opened an account with them when I was like 18 years old. It ended up in collections. We refinanced our house, settled all our debts, including this one. Now, at least 5 years later, I supposedly owe them all over again! What was originally a $59 debt is now over $100! Has not been on my credit report for years! At least 7 because my report was clean 11 months agonot now!

Once again, after years of effort, my credit report is affected. Making it look like I am irresponsible and can't pay a silly little debt such as this! Very embarrassing! I'm so tired of these bogus claims against me! I'm extremely tired of settling with companies who "conveniently" don't send you a receipt when you've settled. Even when they assure you they've sent one! This is the second time this week I've received notice about an account that has previously been settled!

Several years ago, I received an order from Columbia House with several horror DVDs. I do not have an account with them nor did I order the DVDs. I promptly returned them with a letter stating that I did not order them (theoretically, by law, I didn't even have to do that). Five years later, I am getting harassing phone calls from a credit agency requiring payment before I can dispute my claim! I am ready to consult an attorney. I believe that Columbia House is scamming people and I plan to uncover whatever scheme they are trying to pull! If you have considered using them for anything, don't. They are "dirty."

I have received a letter stating that I owe $188.86 for a past due account. I called the number on the letter to find out what was the debt for, and they explained to me that it was a broken contract--not for something I ordered and did not pay for--from Columbia House which I had no knowledge of until now. The debt has supposedly occurred in 2005--between that time and now, August 2010, I have received no calls and no notices. The account is with a debt collection agency (National Credit Solutions), and they claimed that they did not have any further information. This has created a problem because it is now a part of my credit report in a time when I'm trying to purchase a home.

I have been receiving harassing phone calls from a collection agency representing Columbia House. They claim that in 2006, I received an introductory package. I never ordered it, never received it. I do not owe the bill, but I continue to get the phone calls, and it will probably go on my credit report.

My wife's credit card was fraudulently used to set up a "trial offer." We received 3 DVDs with a $5.97 bill. We were told the account would be closed but that we would have to pay postage to return the videos. We refused. They charged a late fee. I had to call them a second time before they agreed to send a postage-paid envelope. Acknowledging the fraud and send the envelope when the fraud was reported would have been the right thing to do but they wanted to save a few $$-- poor service in my book.

I have gotten a credit report and there was a charge on it from Columbia DVD from March 2010. I left for Iraq in Feb 2010. It said that I owed them $99. I've never been to the website or called them. It pisses me off that this is there. I say everyone gets together and gets them shut down.

I used to order from Columbia House when they used to sell albums, but I haven't ordered from them since 1986. That was the last time that I have ordered from them. Now they are billing me for something that I didn't even receive. I haven't ordered any DVD's or anything from you all. I don't know who has used my name and address but you better remove it off the list because when I find out who did this to me, their ** is mine!

I have been tricked into this scam. I have not signed up for this, but one day, I started getting mails from them saying they are going to ship out DVDs for $20-$30 and I have to call them every time to decline. Also I tried to cancel my account but with no luck. They decline to close my account. I am trapped. Even when I am on vacation, I have to check my emails everyday just so that I can decline the offers they send out on time. It has become such a nuisance. I have seen so many complaints on them. Why is it that no action is taken against them for so long?

I was a member of Columbia House for years-I fulfilled my obligation-but then their prices were so high that I decided to quit. I called and closed account. Now three years later (I've moved to another state too.), I got letters saying I owe money as well as late fees. I never got a bill in between the three years nor was it ever stated that I owed a balance when I called to cancel either!

I wrote back a detailed letter. (Of course, there is no phone number to call!) Then I got back another statement again. I don't want them to send me to collections. I have great credit, but I don't want to pay and be ripped off either. They should not be able to get away with this! Any suggestions?

I am having a problem with Columbia House. I enrolled in a promo they had going. I have fulfilled my agreement but they still send me things I haven't ordered. I tried to log on to their website but the message says they are currently working on it.

I have this problem with Columbia House. On November 5, I sent back a DVD movie that I did not order, Wild Things. When I took it to the Post Office, the lady told me to send a notice to be signed by them when they receive the movie and I paid for it and have the receipt to prove it. I have sent them a copy of the receipt but to no avail and now they said they have given my name to a collection agency and it is hard to deal with them. But I canceled my membership a long time ago but they keep sending the movies and I returned them. How do I deal with this problem? Thanks for your help.

I just checked my credit report to find that I had a collections account opened on 4/1/10 for $95. I called the number listed to find that this was opened by Columbia House because I "did not fulfill contractual agreements" from an account opened in August, 2005. In speaking with the collections rep, Columbia House reported that I paid them directly to fulfill my contractual agreement in 10/2006.

Since 10/2006, I've changed banks, gotten married and moved. The collections rep was very nice and told me that if I go to the bank and get the receipt proving I paid the company the amount they quoted to the collections company, they can take care of my collections account. It's just unbelievable that this company can pop up 4 years later and claim that I owe them money and ding my credit report without any just cause! I see that many others are having the same issue. Is there any sort of civil action suite we can join? Lowered my credit score for no reason.

I've been reading people's complaints about Columbia House. My opinion is if you're buying anything from Columbia House, never give them your credit card or home phone number. If you order anything online, never give them your credit card information. Let them bill you for what you order. So far, I've never had an issue with them, now you know why.

I was thinking about purchasing some CDs from this company. But after getting on here and reading the negative experiences, I changed my mind and will just pay cash for my music at a music store. Thanks consumers for your comments.

I signed up for Columbia House to purchase family DVD's for my young son and fulfilled my obligation. I opted out of every Director's Selection and still they charged my account and never sent anything to my address. I tried calling their phone numbers and either got a busy signal or could never get to a live person to speak with.

I finally had to cancel my debit card, close that account and threaten to report them for unethical and fraudulent business practices to the BBB and the FCC in an email through their customer service section on their website. They emailed stating they would remove the Director's Selection option off of my account and I would not receive any more charges and would no longer have to respond to the monthly selection. I'm waiting to see if that is also a scam on their part.

Last month, I call the customer service to let them know that they were not take any money out of my account. After I did the survey online, I had paid the three movies I ordered on May of 2010. I paid them their money. Last month on the June 25, 2010, they went to my account of $19.95 and then $25.84. Now on July 9, 2010, they hit me again without my consent and I would like for them to pay me back my money. My bills are being late because they are touching something that's not theirs from the beginning.

I started receiving phone calls about an "unpaid" balance which had been turned over to Aegis collections. They told me it was from 2006. They wanted me to pay $54.88. I asked for them to send me the paperwork in the mail to look over since it was 4 yrs ago. I never received anything. When he called back to get a payment I told them I still had not received anything and that I didn't believe they were legitimate. He said it was mailed June 15 and that he couldn't do anything else but to send it to my e-mail address. He did.

I looked them up only to find that there were pages of claims exactly like mine and even one that was verbatim with my letter and same yr and amount owed. Apparently, when you fulfill your order and quit, they just lie dormant for awhile and then act like you've started up again with your account. I don't owe this. Never thought I owed this and now it seems others have been duped too. But, they are reporting to the credit bureaus. You can't get through to Columbia House except their automated system which goes nowhere. How does someone get this taken care of and avoid the damage to the credit rating?

I read this site to see that others have been scammed by this company. I received three DVD's and an invoice. Asking for my credit card number and stating that if I don't cancel I will automatically receive DVD's from them, and be charged. I never asked to join a club, never even heard of them. Now I have to get in touch with them, and cancel. This is an outrage!

AEGIS Collection Company has been calling my phone day and night for the past 4 days demanding payment for Columbia House. I know nothing about this. I told him to send me a contract and a detailed statment of what it is that I owe and he said he does not have that information.

This communication is in response to your recent inquiry concerning the above referenced matter. After reviewing this account we have determined that Aegis Receivables Management Inc will accept $54.88 as full and final payment of the obligation set forth above.

1) We request that your payment be made with certified funds.

2) Please be sure to note your account number on your payment.

Please note, if your payment is returned by the bank for any reason, your account will not be considered paid in full. In such case legally authorized interest and fees will continue to accrue on your account.

I recently began receiving calls from a Hector Williams from Aegis Receivables in India. He wanted my credit card number for $57.82 for a debt to Columbia House in 2006. I told him I knew nothing about this & he explained that although he was aware I had NEVER rec'v any DVDs from Columbia House I was being charged $$5.30 for an introdutry fee to join Columbia House DVD Club, then $6 ($3 twice) in late fees, plus $$46.52 due on contract. I then spent two hours locating a live person at Columbia House via phone 717-918-3232. Spoke to Kristen who verified I never rec'v any DVD's, apologized, told me she would contact her Fraud Dept. to remove charges.

I then called Hector Willliams/Aegis Receivable at 866-873-9172. I explained this would be straightened out shortly. He then 'badgered' me for my credit card number for $30 to straighten this out with credit bureau. I asked for his supervisor, but Hector eventually hung up on me. I then called Columbia House back & was referred to Mr. Anurage Sett from Orion Collections - which contracted Aegis to my account. I explained how I wanted to report Aegis for trying to get $30 for no service at all...he said he was sorry but that is how they do business. I spent a total of three hours trying to get this straightened out only to find that I had indeed already been reported to the credit bureau for non-payment for merchandise years ago. This has affected my credit rating as I was not ever aware it was on there as a 'bad debt' for years.

They continue to send "directors selections" and bill me for them even thou I refuse delivery. I can no longer access the website so I can't refuse the selection of the month. What a racket. Someone needs to stop them.

In this day and age keeping a good credit rapport is a MUST! I have done this paying all bills owed. Long and Short the BBB is helping me with an initial complaint sent to the mentioned company for reported collection activity on my credit report back in 2005 for an unpaid balance. I had an account with Columbia House my contract was fulfilled sometime as late as January 2005 by purchase the Shrek DVD. I paid the final balance which at the time was 46.22 give or take with my Orchard Bank mastercard. This was the final transaction due to Columbia House. I paid the 46 dollars for my cc and in fact closed this account as well.

Sometime in April - Columbia house report to a collection agency that I owed $46 dollars several fax were sent and confirmed affirming the payment in question - Columbia house dragged their butts so the information was reported to the BBB. To my amazement Columbia house updated their records to show that the account was in fact paid in full and the contract was satisfied, although my 2nd attempt went unnoticed.(I send via certified mail proof. The information was signed by a representative named Robert H on 4-20-2005) Thanks to BBB involvement Columbia House recanted their claims of a debt and stated that my account was paid in full and that the account has been closed.

After this activity I assumed everything was taken care of as one would. 5 years 2 months later June 12th I notice a collection account on my credit file (NCO). Columbia House now with a different address and perhaps a different account number is the culprit. Imagine my surprise as well as my disappointment. Now I am being charged 166.00 Almost 120 dollars more than the original attempt. I have no problem paying debt I owe but to remain dormant for 5 years after stating the account was satisfied is alarming to me. It was just a month ago I ran across my fax documents along with the original complaint and may have discarded the information as I am in the process of moving again. I am not trying to ruin my credit over someone else oversight or perhaps erroneous accusations. Through Gods grace I have done just fine and don't need false information reported. Things are tough in the economy as it is I don't need a creditor falsefying information and ruining my credit worthiness. As of today they are stating they don't have a record of any transaction for me. If this is the case WHY the collections. Per the collection agency the balance was charged off in 2006. There should not have been a balance to charge off however nothing should have been sent to collections. Collections is when a company tries to make an attempt to collect a debt and is unsuccessful this was never the case.

i have paid what i order and cancell my member ship in 2003 and now has apper on credit collection for 190 dollar

I cancelled my membership after I fulfilled the contractual obligation. I never heard another word from them regarding a balance due until I received notification from a credit monitoring service that I had a collection account added to by credit bureau report. It is for a balance due to Columbia House DVD Club. I have received requests to come back and rejoin, but never a bill. This has placed a negative item on my credit bureau. I have worked very hard to improve my credit score and this has hurt my credit score. This is going to cause any future creditors to charge me a higher interest rate if I apply for credit.

seven years ago Columbia house approached me about becoming member of their club, which I did. The contract stipulated that once I purchase 2- DVDs at the regular price I could cancel my contract. I did purchased the DVDs and cancel the contract. This people will not take the word "cancel contract" and kept sending me automatic shipments, which I returned back as "return to sender". I called them and a representative said that they will take care of the account and I will not owe anything.

Now 7 years later, I received a letter from a collection agency in New York saying that I owe them $ 76.61 and if I don't pay within 30 days they are going to report me to the 3 major credit reporting agencies.

back in 2006 i had a columbia house membership. it is now 2010 and they are now saying i did not fill my agreement with them. never got nothing from them until now and they put me in collections. how is that fair?

I asked to cancel membership, the answer is no. I asked about membership agreement which I have never seen, the answer is the agreement should be there when I bought the first 3 DVDs at a low price. Actually no hint of membership is given when buying 3 DVDs in the beginning. At that time, I checked relative items and did not find any bondage for buying the first 3 DVDs. I know many other people are also cheated by ColumbiaHouse.com, and they are doing evil! economic: ~$70 Psychological: huge. Cannot believe such evil thing can exist in US for many years with so many people suffering, How can US people take no action against ColumbiaHouse evil?

six months later I start to recieve a bill for around seven $ or so. After a# of calls with no success and long distance call bills.I could not get to speak to any one concerning this matter. Now they a threatning to send it to collections and are charging me 2.50 a month intreat on a balance under 10.00$. My recomendation stay away from them. They can obviously get away with fraude. If I soon do not get any responce to clearing up this matter I am goin to contact the media about this. It would make a great story.

I am so MAD! Entry added to Credit report 5/2010 for $138.00. Called credit company and they said it was from Columbia House for CD's ordered 2004-2007. We have not purchased CD's since the 90's. We have NEVER received a letter stating that we owed the money. Had we received a request for payment, we could have tried to figure out who, if anyone, was ordering CD's. I have been told I cannot do anything. I can contact Experian, but they will probably just send the info about our call back to the credit collection agency as Columbia House does not own our account any longer.

received numerous hang up calls and harassing calls from Aegis on behalf of OPS 10, supposed buyer of Columbia House account, demanding money for DVD's which I never ordered on a CLOSED ACCOUNT. Sent and refused Dreamgirls back. they are stating I owe them $134.70. sending them a MO made out to Columbia House as they have ruined my credit and I am also filing complaint with Attorney General's office for the State of Virginia. has caused much dissension in house/ interrupted sleep of son that works graveyard. caused financial hardship as we live on fixed income and are both husband and i are disabled.

years later asking for $112, was told by Columbia that they would clear this matter, did not owe, every year harassed by a someone, today collection agency from India who speaks poor english.

I write letter to Columbia. was interested buying some movie and explain I dont have membership. it was best to mail order with money orders. after two weeks the money order came back to me. when I call customer services advise me have be member if Im able make payment bye money order. why such big deal if change their will lost a lot people!

I just received a phone call from a collection agency representing Columbia House CD Club. They informed me that I owe $94.00 since 1997. I told this person who called that I owed them nothing, and that I was not going to pay for something that I did not owe, nor was I going to allow them to extort money from me and ended the call. I contacted Columbia House CD Club customer service and spoke to a gentleman by the name of Scott. I explained what had just happened to me. He asked me for my account number which I do not have, then he asked me for my full name and the address where I lived at that time. He searched for my information and could not find it in his data base. I do not understand how this people got my information and I am afraid that they will report this debt to the Credit Bureau and damage my credit.

I joined Columbia House several years ago and have fulfilled my obligation to them. A few weeks ago, I received an email telling me that I need to still buy 3 more DVDs from them. Then I received a form in the mail, telling me that they tried to bill me for a DVD that I ordered (which I did not) and use my debit card information, which fortunately my bank caught this unapproved transaction, canceled my card, and issued me a new one.

Since then I have received another bill in the mail, still trying to bill me for yet another DVD which I did not order. I want this harassment stopped and will contact whatever necessary agency to get this done. They are a dishonest company. There are over 121 pages of complaints that I have researched--all the same things. They try to rip people off!

Columbia House. They called me at home saying I owed a bill from 2005. I have never received a bill in 5 years. They said they were going to fax a bill to me, but I'm extremely suspicious because I don't remember this "purchase" at all. They tried to imply that one of my family members may have purchased something but I don't have any. What is going on? I have no idea. My credit is excellent. I can't imagine a $87.26 bill should wreck it.

Hi, I have recently been receiving phone calls from a collection agency on behalf of Colombia House "DVD, CD etc." for $54.00 worth of DVDs they say I bought 3 years ago. I cannot get any reply or list of this supposed purchase from Colombia House or the collection agency. The amount is irrelevant, it is the principal. Thank you for your time

I had a problem trying to get my 'Fun Cash' of $22 credited to my account early Dec of 09. My screen wouldn't link to the 'right' place & customer service told me to print my question (how do I get my credit?) & their reply & to send it to the company with my small payment. This I did. Since then, Columbia House has hounded me for the $22.

Letters sent to every address I found made no difference. Then with a collection threatening & as I had no wish to be sent in that direction, I reluctantly paid the lousy $22 a few days ago. However, I tried one more time to see if CH's customer service had anything to tell me & all they said was that Fun Cash expired at the end of the year! I have to wonder how many people have had the same problem. CH could make a lot more money denying members access of being able to apply their earned rewards.

I am being charged for DVD's I have not purchased. I have canceled these accounts which there are three, more than four times. Customer service is terrible, and I am always getting the run-around. This is the worst run company there is, ripping off consumers day after day. Like many people, I am on a budget, so getting charged for an extra $50.00 is a very bad problem. I also was charged an overdraft fee in my bank because of the charges! I do not know where to turn.

I closed my account by fulfilling their purchase requirement, but they insist that I owe them $45.90 and referred me to a collection agency. I refuse to pay for a bogus charge.

I'm writing about a matter with Columbia House. I joined their DVD club five years ago and I satisfied my commitment to purchase DVDs. However, movies I did not want they sent to me any way and I paid to ship the movies back myself. Now after 5 years, they are billing for movies they sent to me after I have paid for the movies to be sent to me. If anybody have any sense, you would not buy from Columbia House for any reason. I'm in collections to pay twice for movies they sent me. Well, hell will freeze if they get the money from me. I'm not paying them two times for movies I don't even have and they got the movies back.

After reading some of the complaints against Columbia House, I too decided to share my experience. Three years ago, I purchased a DVD from Columbia House at a very good price. I did not join their club nor did I purchase any other DVDs. Shortly after, I received two DVDs which I returned unopened. Then the bill showed up for $43.88. They insisted I had joined their club and I should pick two DVDs. I refused. Here it is three years later and I just got off the phone with National Recovery Agency. At 64 years of age, I am not worried about the national credit bureaus. I paid the $43.88 because I want closure even if it means getting nothing for my money. I will not be contacting Columbia House. Maybe a good lawyer will sue them out of business.

I didn't hear from them in 1 1/2 years. When I finally decided to buy to meet the contract guidelines, which meant buying only 2 more DVD's for me, I found that they had charged me without consent for the 2-year payment if I hadn't purchased the agreed amount. They didn't even send me a notice or asked for consent to charge. When I asked them to send me what they owed me (since they charged me) and to close my account; they closed it ASAP but forgot to send me my choices to finish the contract.

I keep waiting for them to send me an order by mail since I am locked out of their website to make my choices but they keep sending me these rude e-mails as if I were dumb. I called them and got a different answer from each time. I am reporting this to the BBB! I had to confirm with my bank that this company was under no way to have access to my accounts to make any charges, and the order I did place ** me out of a birthday gift which I had to go and find at a local Best Buy store. They also over-drafted my account because they didn't notify me that they were going to charge me.

I received a DVD a few years ago. I didn't order it. I sent it back but still received bills for it. I just received a phone call from a collection agency saying that my debt will be turned over to collections. They say the movie was $11 but I owe $120. After I pay that, I will receive $109 in vouchers/coupons for Columbia House. I never ordered anything from them and I would not ever in the future. They are going to damage my credit score

This company has been harassing me over and over about products that they say I have ordered. I never ordered anything from Columbia House and they are a fraud. I am tired of these people calling me and saying I bought something that I did not purchase, plus saying they are turning this information over to my credit file. I will go to the media if necessary to expose these people harassing people when they owe this company nothing. They need to be shut down!

I have had nothing but problems with this club and they have now, in my opinion, reached a point of harassment. Every time I have called customer service, they say something different. First a DVD counts towards the club, then I pay for it, and they tell me it doesn't. They keep trying to get me to buy more DVDs to fulfill a stupid commitment. I finally bought 4 of them just to get out of the club. I didn't get one shipment. I had to call them and they finally re-sent it. I paid for them. Now I am waiting for a shipment they say they have sent out. I still don't have them after a month and they are threatening to send me to collections. They are going to send me for DVDs that I have never even received! This is total **. I just want out of this stupid club. I want my last shipment so I can pay it and get out. I don't want to pay money for something I am not getting though. Calling, emailing and such does no good. I am told it is all worked out and then I get harassed again for money. Is there any way to get these people to stop this?

I was called today by this collection person claiming I had purchased 2 Harry Potter movies in 2006, and cancelled the account without paying. First off, we do not watch Harry Potter. 2nd, I would never pay over $25 for a movie. Who would these days? I was given an account number and told to Google Columbia House to get a contact number to dispute the charge.

The person did give me her name and call back number, and said she would send me a letter. If I have owed a bill since 2006, don't you think I would have been receiving statements from them before now? I am not paying anything, and I will not accept anything negative being put on my credit. My kids did not do this, and I do not know of anyone who would have used my information for this purpose.

A DVD was sent to my house that I did not order. I refused the item with the post office and wrote refused on the box itself. It was supposed to be sent back to the sender at Columbia House DVD Club back in February. I don't know if they are playing games to get money, but I don't have the product. Everything that was ordered was paid for by checks and credit cards. I refuse to pay for something I don't have. Something needs to be done about this company.

I received a letter from the mail stating that I owe the amount of $325.73 for some CDs which I have not ordered! So I called NCS to find out what going on. He stated that the company turned the account over to them and they're here to collect a debt. I asked them for a phone number; they didn't have contact number. So I just got an address. That's all they had. I received this letter on March 19,2010. So I asked NCS when the account was made. She stated in 2010. I have never ordered CDs and never got a bill from them!

I have requested multiple times to cancel my account. They still keep trying to make me get the director's selection, but now, I can't even log in to deny it. So, they are forcing their product on me, charging me for it, and I have no way to get in touch with them. Thus far, none, because I haven't received the bill yet. But this is a monthly thing, which means that it will be about $20 a month.

I am receiving notices and calls from the National Recovery Agency, in regards to Spanish language DVDs being delivered to an apartment, I never lived in. My brother and I shared an apartment for three years at one address. When we moved to separate addresses, all the mail was mistakenly sent to my brother's address. Now that he has moved, the current residents are using information to order from Columbia House, and are not paying the bill. I am currently being hit up for $34.94. I do not owe this amount, and I am not paying it. I think Columbia House should be taken to task. I have repeatedly notified Columbia House to cancel my account, and they have not taken action.

After being out of the agreement with Columbia House (six years ago), recently, I have been getting calls from a collection company saying that I owe Columbia House some money for some DVD that I supposedly ordered two years ago. I told them that I wasn't living in the address by the time. I had a different phone number. Anyway, the bottom line is that they want me to pay them money for something that I didn't order. Please give me any advice for this matter. They told me it will show in my credit report. I told the collection company that I won't pay. I called Columbia House and they said that they can't find my account. I don't know what to do. Please advise.

I'm getting married in 3 weeks and needed a last minute loan. When I applied, I was told my credit was too low to get it. I've never had a late payment or collections in my life, so I pulled my credit report and there it was, a collections account from National Collection Agency for Columbia House. When I contacted them, they said it was back from 2003 for the amount of $47 and said I had two choices, either pay the $47 and they will delete it from my credit report or it will stick on my credit until 2013. I have never dealt with this company before, nor have I ordered anything from Columbia house.

Also, the date of that was back in 2003 and California has a statue of limitations of 5 years. When I brought that up the agent said because I contacted them, it made the debt valid even though I told them it wasn't mine. Unfortunately, I didn't have any choice but to pay of the balance and have it deleted from my credit report. I need to get the loan for my wedding and it really ** me off that I had to give in to these crooks. If anyone is doing a class action lawsuit please include me or if an attorney wants to use me as the main person. Not only did this company damage my credit but from a mental standpoint, they really screwed me up. I've been stressing on this loan ever since it was rejected because of their actions.

I belonged to the Columbia House (CH) Music club for about 20 years, approx 1980 to 2000. I cancelled my membership and closed acct. In 2009, I was contacted by National Recovery Agency regarding a $72 charge for CDs I supposedly ordered in 2005. I asked the collection agency to send me a bill and if I owed anything, I would pay it. They have sent no bill and continue to harass me by calling all hours of the night. They have even posted a negative transaction on my credit report that resulted in my being unable to co-sign a loan for my daughter's college.

I contacted Columbia House and they have no record of my being a member or having any outstanding debt. They told me the would get back to me. I am still waiting. I read on Wikipedia that Columbia House has been involved in a fraudulent debt scam. I am certain I am a victim of this scam. I am told the only way to clear my credit record and stop the harassment is to pay the $72. This is extortion and I will not pay it. Someone is responsible for my child loan being denied and it isn't me.

On 02/18/2010, I received a credit alert from Experian. The business name is National Recovery Agency which is a debt collection for Columbia House. The total dollar amount is $74.13 which Columbia House stated that I ordered two DVDs from them going back 2007 for which I never did. I am very upset about this situation; therefore I called National Recovery Agency on 02/18/2010 and I spoke with a Portia and she said that this matter had to do with Columbia House concerning acct#JHJ433 for two DVDs. The names of the DVDs are Superman and Shooter.

I am disputing this charge from off my credit report and asking that the dollar amount of $74.13 be removed because first of all, I never ordered any DVDs from Columbia House. I live alone and I know without a shadow of a doubt that I never ordered any DVDs from Columbia House. If that is the case, I could have gone to Walmart and purchased them. Here it is 3 years later, and Columbia House is stating that I owe them money. I just went in on Columbia House website and noticed that they have been scamming a lot of consumers out of monies. Columbia House need to be stopped and shut down, or refund the consumers back all their monies. It is not fair to us that these allegations are going on our credit report, and our interest rates are going higher. This must be stopped.

Therefore, I'm disputing this and asking that it be removed immediately. How can it be possible to file a collection on someone's credit, without proof of purchase for it? I never signed anything and don't have to account with Columbia House. I would like to see my signature for these DVDs? Can someone please respond back to me immediately concerning this matter?

This letter is in reply to your threatening letter to charge a balance to my debit, credit card on file. You should know, as I've posted on your website before, I never agreed to be a part of your club. The interaction with your company is the result of using a website (MonsterJobs.com) to find a job, seek education, or improve my employment status. I was coerced, tricked and bamboozled, scammed (if you will) into your DVD plan.

In March of 2009, after six DVDs showed up in my mailbox, someone who collects packages for my address informed me one day that I had a package. I did not expect a package nor did I request any of your DVDs. I was on your website, chose some DVDs, but once I saw the purchase terms and saw that it was your company I opted out, to my dismay this was impossible. My debit card was not entered on your website; however, I did make an attempt to abide by the rules since it seems that I had no other choice. I never entered my data on your site, but within the many choices given to just post a resume, look at some data concerning an online institution, my personal information was obviously diverted into your website.

Not having any income, I felt suckered and made an attempt to try and comply. No DVD on your list was to my liking, and they could be found cheaper at the local Target store via Netflix or from a rental machine at my local grocer. DVD sent were not ones I would choose. Your genre is limited. There were not enough quality DVDs, the prices were too expensive, and most of all they were not ones I would purchase.

I received a DVD, opened it, and saw that I already owned it. Others listed were ones that I had seen via Netflix, I paid to return it insured. That cost should go into your purchase agreement. Once again, I have no funds, so I am demanding you remove requirements that I repeat I never agreed to. No employment and actively searching for employment. Your threat to charge my card with charges (which I never agreed to) is a fraudulent activity by your company. It is well known that media company profits are decreasing at rapid rates, so you are doing anything to generate profit.

I've returned your DVDs and you have yet to offer or send anything worth purchasing. I have no money, and your letter with blanks asking me to choose four overpriced DVDs without my signature, permission, listed on your list to purchase is not an option that I choose to make at this time. This letter is a request that you accept the DVDs that I was dumb enough to purchase and terminate this agreement, which I never actually agreed to and we part ways on equal footing.

Your organization has sent my name to a credit reporting agency. I ask that you revoke any charges of non-payment since I was forced into participating. I repeat, I have no money, no employment, and any monies I receive must be placed toward basic subsistence, like lights, rent, and food, not a horrible, limited, and narrow choice of DVDs. I have reported you to the NY State Department of Consumer Affairs, sent you an email with the same data, and at my expense a snail mail copy back to your customer service, and if I can find it, a copy to a corporate address.

I keep trying to log on to their website to let them know what movies I do or don't want, and it keeps telling me that it doesn't recognize my member number. If it continues, I will keep getting movies I don't want and not the ones I do. This is not what I signed up for and will not pay for these movies.

I keep getting collection calls on my cell phone from an agency called Takhar Group on behalf of Columbia House DVD club. They are accusing me of owing Columbia House $130, which is not true and demanded a credit card on the spot. I refused to give my information as I know that I haven't done business with Columbia House. The person accused me of stealing and now they continue to call me and harass me. I have called Columbia House, but they said they couldn't help me, that I was in another system.

I have also contacted Columbia House by email, and they just asked for more information. I have done some research on my own and found out this is a common business practice for Columbia House. I am not sure what else to do. I have turned them to the BBB, but they don't have an account with them. I have contacted the FTC and haven't heard anything back. Please help America from falling victim to mafia techniques from Columbia House and the Takhar group.

I received a letter today, March 9, 2010, from this company, stating that I owe $132.94 from a debt to Columbia House from 2005. When I asked them to send me proof of the debt, there was none. The rep said nothing was ever ordered and that it is late fees and interest. I have never done business with this company. It is very odd that this just now showed up on my 2010 credit report. I told the lady that I don't owe this and want it removed. She informed me that the only way to remove it is to pay it. It can stay on my credit report indefinitely! I will not be bullied into paying something that I do not owe! I was told that they report weekly and it will severely damage my credit report.

I found on my yearly free credit report that a delinquent account was reported back in Aug of 2009. I was never notified of the account or the reporting despite having a current address and phone on file with my credit report. I called the agency and they used only my name and address to place the debt on my credit report from an account allegedly from 2005.

Because of this I have been paying higher minimum fees, higher percentage rates and possibly losing my student loans. They also refused to give me any information on Columbia House. I'm contacting a lawyer to see if it's legal for them to do so considering anyone can order things and use a person's old address to fraudulently destroy their credit rating. I'm being financially drained because of these people! My minimum payments are so high but I managed to pay them and then some every month, $40 on $400 for example.

I have a credit monitoring service through FreeCreditReport.com. I have to say its money well spent. They contacted me via email last week to inform me that a collection has appeared on my credit from National Credit Solutions phone number. When I called them, they told me it was for Columbia House. I never opened an account with them. The collection agency tells me it's from 2002.

Furthermore, they told me that if I settle for less than the $227 they are claiming I owe, it will stay on my credit as a collection for the next 7 years. However, if I paid in full, they would delete it from my credit as if it never existed and within 30 days my credit score would increase. She also informed me it's a very damaging collection because they report weekly as opposed to monthly. She said unfortunately the only thing Columbia house needs is a name and address to open an account and attach any collection to your credit report. I ended up paying the full debt.

After much searching I found a customer service number that actually works for Columbia House. I talked to a representative there who told me, of course, she can't locate an account. She said she talked to her supervisor and took my name, number, and email to get back with me. She also said it didn't sound like something they would do. We all need to contact them at the number above so some resolution is made. I read back and almost every day over the last few years someone has been affected by this. My score is now a 632 because this agency is reporting this weekly.

I ordered a movie from them on the Internet, and paid for it. They then sent me another one that I didn't order or want. I returned it, and told them I didn't want any more, but they billed me, and have called me, and now have collection agencies call me. They should be closed down for illegal business practices. I'm sure their bullying tactics have made them money they shouldn't have.

We should get together and sue them with a class action suit, or the government should close them down for illegal activities. Where is the government when you need them? Anger and stress, that in a country like Canada, these people are allowed to harass innocent people, and just keep getting away with it with no government action on them.

Columbia House alleged that I owed $29.50 on an account that I never had with Columbia House or any other company.

Today, I clicked an ad which says I can buy 3 DVDs at $1 each at a website called Columbia House. I entered and bought 3 DVDs. But later, my friend said that I fell into a trap, and then I read terrible complaints about Columbia House at your website. At this moment, they charged me the 3 DVD price (that's fine), but I am really afraid that there is subsequent "hidden" charge which will hurt my credit record. I am willing to give up the "discount" but I cannot find anyway at this moment so that I can cancel the account. What should I do now?

I received a call last September from some collection agency(don't remember the name) from Columbia House and they said that I owed them about $100 for some DVDs, which I never ordered and of course, never received. I checked my credit score recently, because I am looking for a house for rent. My credit score dropped from 747 to 680 (!) because of collection filed. How it can be possible to file a collection on someone's credit, without proof for it?

I just got a call from a collection agency, stating that I owe Columbia House a hundred and something, dating back to 2007. I can not recall ever having an account with the company. I have been trying to call Columbia House, to try and get to the bottom of this matter. I am so upset with them, turning me over to collections, and yet I have never had an account with them. My credit score is getting lower, with this stupid and false account claim.

I have received over a dozen phone calls from the Talker Group collection agency. I never had a Columbia House account nor do I owe them the $134.00 that they say I owe. I told them i was going to contact the BBB about this matter. I am sick of people getting a hold of someone's info and selling that information to 3rd parties. The collection agency told me that if I did not pay, they would lower my credit score immediately. I don't know who they think they are, but Columbia House needs sued! This is illegal!

I was just contacted by a rep of a collection agency stating that I owe Columbia House for an unpaid DVD from a membership I never had. I don't even know how this program works but they don't have any numbers on their website to contact them, only comment forms which are not returned or most likely even looked at. This delinquency on my credit report is making interest rates higher on my purchases even though it's only for 30 dollars.

I keep receiving rude messages from Matthew, and automated messages from 866-408-8299, saying they are from Tarak Group, representing Columbia House, that I owe $24.94, from 2006. They said they will be reporting this to the credit bureau. Now, I have worked very hard to maintain my credit. I do not owe Columbia House anything. They have nothing that can be sent. They just want money. This is not right. They can lower my credit score. I have no negative credit nor inquiries in a decade, until this rubbish.

In October 2009, a Columbia House ding on my credit report appeared for $59. I have never purchased any merchandise from Columbia House in my entire life. It's now in collections. When I got through to a rep of Columbia House, I was told that I'm not even in their system. She could not locate any info about me. I called the collection agency, and I was told that it's from an unpaid bill back from February 2007. It then became a pure case of extortion. I was given two options, just pay the bill or good luck trying to fight it, and taking 24 months to remove it from my credit score. As stressful as it was to pay, I still did. It makes me sick to have to pay. It's not the $59, it's the feeling of being fully taken advantage of, and no way of finding any help out but to pay.

It's a perfect scam for them, $59 is nothing to an individual, but get 1 million people to pay, it's $59 million in their pocket. Look at their financials. I bet their most profitable sector of their business is selling "default accounts" to collection agencies, over and above all DVD and music sales. Why cant we make this go away? This is illegal! This is extortion! I paid to make it go away. Before I found out this was on my credit, I bought a car. I couldn't figure out why my credit score had dropped so much, so I took a higher interest loan based on my credit score. Not only did I pay the $59, I'm also paying higher interest on a loan for something I never got myself into.

Columbia House scams you into signing a contract by offering you free movies. In 2005, I bought movie from them. They hid the terms on a page and you don't have to read them, you can click on the "I have the read terms." They thrive off of quick shoppers. I never provided them my Social Security number neither credit card information, they are still able to track you.

I guess this company buy data (your personal information) from some third party company which is again a big scam. They put my name in Nation Recovery Agency list. They never sent me any email for the bill to pay the hidden cost of $88 and NRA gave my name to credit bureau and they reduced my credit score by 100 points. That's unfair and bad business.

Columbia House scams you into signing a contract by offering you free movies. I bought one movie from them and they popped up with pick your free movies. They hide the terms on a page and you don't have to read them you can click on the I have the read terms. They thrive off of quick shoppers. I wanted one movie and they sent one I didn't want and charged me for it. I sent it back and lost my money and changed my card so they couldn't do it again. Now they are calling me two times a day sometimes and saying pay or else. If I don't want a product, why is it legal for them to force me to do so? Now they just want me to pay for something I didn't get. That's unfair and bad business. I will join everyone in a class action lawsuit against them.

I have fulfilled all obligations to Columbia House in reference to ordering products. I reviewed my current credit report, only to discover inaccurate information. I have not been notified or billed. I will dispute this item. I have been turned down for employment because of the amount and the newness of the collection.

Got a call 2 months ago about some supposed DVDs we bought from Columbia House 15 years ago that we never paid for. My wife and I don't remember any such DVDs, we did use to buy from Columbia house but we always finished are contract with them, why now after 15 years to ask for movies, which we can't even remember about and have this agency International Collection agency call every now and then, asking us to pay this department or else! They claim Columbia been sending notices to our house calling us since 08 trying to collect this dept. Lies all Lies.

What a scam this is, it looks like were not the only ones caught up in this little scam! What needs to be done is everyone complaining about the same thing should file for a Class Action Law Suit against Columbia House for implementing such false accusations. Me and my wife feel emotional drained by these calls I personally have medical problems witch are even more aggravated by these calls from International Collection Agency Columbia should Apologies to everyone who they been which hunting! over these stupid DVDs.

I received a phone call at 9:36 am from Takhar Group. I called back to see who it was. They said that I owed Columbia House $99.76. I tried to explain that I fulfilled my obligations and always paid for any movie I ever ordered. The lady I spoke with was very rude, began raising her voice to me and threatened me. But then she said that if I pay it, they will send me vouchers for future movies. She was very rude so I just hung up. She said her group would place this on my credit report for 7 years if I didn't pay them. I just received a notice from my employer that they will be closing on 1/31/2010. This collection matter is the least bit of my worries right now but it would be nice to speak with someone who is not rude and explain.

I have never ordered a DVD from Columbia House. I received a call from a company called National Recovery Agency telling me that they were trying to collect on a debt for Columbia House. This was Dec. 2006 or 2007, because when they called I was crying because I had lost my husband on 12/7/2006. I explain that I never ordered a DVD. I never received a bill from Columbia House.

They have put this on my credit report what can I do?

They called saying that I owe $135 for a Columbia House DVD membership which I never signed up for. I never ordered any DVDs because I have cable! Really, I know that the economy is bad but to charge people for a so-called membership is unacceptable. I asked for a proof but he said that he could not give any. I want this matter to be done with! He said that he would damage my credit!

A couple of years ago, I started getting calls from Columbia house saying that I owed them $30 for a movie titled the Pursuit of Happiness. I told them I never ordered or received said movie .I in fact asked them to provide me with something showing I had ever made this request. They couldn't, and I made it clear I would not be paying. Many months later, I started getting calls from collection agencies about this. I also explained the situation to them and after awhile it stopped, so I assumed it was straightened out. Now after months and months, it has started again and somehow they have gotten my cell phone number. They used to only call my home. How can I make this stop? And what if they have damaged my credit report for something I never ordered? I fear my credit has been damaged.

This is about Columbia House's DVD membership. Yesterday, I got a phone call from DVD membership house. I have canceled this membership in 2002 when I noticed that they keep sending me unwanted DVDs. For the last seven years, I haven't been in contact with Columbia. So, it was forgotten and became history. All of a sudden, I got a phone call, seven years later, saying that I owe $74! I had an argument but they hung up. I got several phone calls probably from them, but they didn't answer. I have a paper to submit tonight, I can't waste my time with them. What should I do?

I joined Columbia House for the 3rd time. I left the last 2 times because they wouldn't stop sending me unwanted DVDs.

It was normal at first but I stipulated they were not allowed to use my credit card info and that I would pay by check or credit card and that I wanted to be billed.

After a while I got a letter saying I was delinquent in paying for an item. I thought I had paid but it was my mistake. Up until this point I logged in and paid my bill with a debit card.

When I checked I found an unauthorized withdrawal for a movie I did not order and did not authorize payment for. A few days later the movie turned up, 2 weeks later another and another until they had nearly 80 dollars of my money and I had 4 god awful movies I didn't order. Meanwhile they begin to send me threats about the first movie I hadn't paid for, yet they had no authorization to go into my credit account. So I owed them 20$ and they owe me about 80$. They said if I sent the movies I didn't ask for back to them they would give me my money back, I did but no money and now they are going to report me and ruin my credit. Oh they also told me I authorized the payments by merely using my debit card to pay one bill. This is a lie. I can't contact these people as they have changed their number again.

I ordered two dvds. when i received that order, the package was opened and i was missing one dvd. i tried contacting them and now on my bank statement they billed me TWICE for the dvds when i only wanted a replacement for the dvd i was missing. now i have been billed double for dvds i do not need and that i definitely did not order!

I lost my job and I can't afford to pay for movies that I never bought. Please help

Last week missed 866 number on my cell and called back - Takhargroup Collection Agency lets me know that I owe $137.01 to Columbia House. I tried to explain that it is impossible since I am current customer of Columbia House with little balance, but for the purchase I made 3 weeks ago and did not even receive my order yet. Lady on the other line provided me with info who to call and I called Columbia House. The representative from Columbia House told me I owe them money since they sent me DVDs to fulfill my commitment of purchasing 2 more DVDs for the club price. I asked them to check their record, since I did satisfied the requirements and even closed the old account, but did renewed it after they literally begged me to do so. Which company renews membership to members with outstanding balance?

CH Rep took my phone number down and told me that someone will contact me shortly to resolve this issue - no respond so far. Meanwhile I am in collection.

Wrote letter to collection agency with request to send me copies of all my purchases, payments, statements, email communications, etc. Similar letter goes to Columbia House - I am not paying for bogus charges. I do have all copies of requested papers - and it will be easy to dismiss all those stupid charges - but I want them to try proving me wrong. I want to see how they will try to find their way out, especially when I send them copies myself. Bunch of crooks.

As far as for the new order from Columbia House - it is almost a month - and no order - requested info, but so far got only bill by mail. Nice. Never thought will have problems with Columbia House. As soon as I get order - one more DVD to buy before March 2011, which of course will be purchased right away - and I am closing my account for good. And as soon as I get email confirmation of cancellation - printing it out along with balance info from website and sending it out by Registered Mail to Columbia House, so they would have it on record. I guess I will have to do their job for them - keeping records straight.

I have written to them twice to explain that I do not owe them money for a DVD which I did not order and did not receive! They are now threating to report me to a national consumer reporting agency! How do I get them to believe me? They will ruin my good credit score if I do not pay the bill. Yet, no one has answered my letters from customer service. I will probably end up paying the bill just to get them off of my back and to avoid having them ruin my good credit score. This is a totally unfair situation. I have been a loyal customer of Columbia House and have always paid my bill for orders. I will definitely cancel my membership with them. I cannot deal with this company any longer!

This is outregeous and impossible. I have to resolve this problem. I e-mailed them back and told them if there is a 800 number that I can call and resolve this issue. Columbia House never responded to my e-mail.

They said I joined back 2005, never received anything and said I owe them $99.99 for being a member. This is not true, I have no idea what they are talking about. Put it on my credit report.

I "joined" the DVD mailing club years ago and I was still in High School and probably not 18. Over the years here and there I have received maybe a total of 4 DVD's in the mail and kept only one of the 4. I kept sending them back and told them to cancel and stop sending them. In order for them to cancel copmpletely they say I 1st owed them $25.?? for previous shipping and "items that may be on the way to me?" Now they are asking for $125.00 "which includes items on the way to me again or items I am returning". How can they PRE- charge for something that isn't there or in my posession? I have never received a bill or anythign saying I owed money or for any DVD's. This is a Rip-off.

I received an e-mail from Col House offering 70% off on DVD's with the purchase of 1 at regular price. This particular e-mail did not exclude blu ray like most of their e-mails do. It only excluded Boxed sets and pre-orders. I clicked on the e-mail and ordered several blu ray titles that were priced at regular price.

I then contacted customer service (it should be called non-customer service) to ask them to honor the promotion (with a copy of the e-mail promo attached). I then proceeded to receive canned non responsive e-mails from a variety of morons who either can't read, are in India or are trained to **** off customers. After 4 e-mails I gave up.

Bottom line, if you have a problem with them forget it. Their customer service is non existent and its extremely difficult to get a human being on the phone. They specialize in mis-leading advertising and many of their prices were rip-offs. I did much better at Best Buy over the weekend which had Blu ray Titles for 75% off and regularly see new releases for 50% off. Just a waste of my time. It's their loss since they just lost a good 20 year customer.

If I called the 1-800 number to decline the movie they would still send me the movie and they were deducting my bank account so much to the point were I had to go to the bank because I was overdrawn and also get a new debit card. Now they have sent my info to this harassing collection agency when I do not owe Columbia house any money and if any thing they owe my bank because they were kind enough to put the money back into my account. Takhar Collection Services Ltd said I owe $30.94 and $124.70! I'm so peeved.

Signed-up for DVD program. Get x amount of selections for ridiculously low price and buy just 5 more "at regular club price" during the next x amount of time to fulfill your obligation. Made my first "regular club price" purchase for $17.95 and it was not counted toward my 5 obligatory purchases. When trying to find out why, I was never able to contact a human for clarification.

I wrote to Columbia House but never received any response and when calling the telephone number provided on correspondence, I was always hung up on because my issue could not be answered by their auto-attendant system. I refused to make additional purchases without understanding what a "regular club price" meant and how to select the DVDs that would count toward my obligation.

Then I started receiving collection notices but still was not able to EVER speak to a human representative. They finally sent my account to a collection agency who was not able to clarify my issue either. Now I have a collection being reported on my credit! Numerous phone calls from collection agencies, letters written to Columbia House with zero response or clarification and now my credit has been compromised.

I got a credit card cancellation in the mail saying they closed my credit card account to do a negative collection on my credit. I pulled up my credit and I had a collection for $66. I called the collection company and they told me there is nothing they can do and that I need to call Columbia House. Calling Columbia House and getting a hold of someone is impossible.

I signed up for Columbia House back in early 2003 and I fulfilled my end of the deal by buying all the full priced DVD's. They kept sending me movies after that and I repeatably had to tell them to cancel my account. I told them to cancel my account 8 times and then I finally stopped getting movies.

And now over 6 years later I get a collection on my credit. The worst of it is that the collection company says this account was opened in Jan of 2009! This has dropped my credit score by 30 points and also caused one of my credit cards to be closed down. I don't know how much more my credit score will drop now due to my closed credit card account.

I just received a call from a collection agency telling me that either I pay them $135 by credit card RIGHT NOW or they are putting this on my credit report for an account through Colubia House that I never signed up for. Not only did I not sign up for it, I never received anything from them, and I haven't heard a peep from anyone until now. ARE YOU KIDDING ME? Nice company. I asked the lady to send me something and she said they don't send things to people to prove this claim. Sounds like Columbia House is a total joke. I guess I'll wait and see what happens.

I have been trying to cancel my auto dvd orders, i have fulfilled their requirements. trying to contact someone is impossible. I try to login to my account to cancel the service, which I dont know if it is possible to do, I enter my password and it rejects it and offers to email me my password and displays my correct email address but it never sends it to me. I have tried several times to request my password and have never received it and I cannot find a number that will take me to a live person to talk to.

I recently pulled my free credit report and was shocked to find a collection on my report from a collection agency called National Credit Solutions. I have NEVER had anything derogatory on my creit report.

The collection was from a company called Columbia House (which I had never even heard of). When I called the collection agency, they said I owed money for an account I had with Columbia House DVD club. I have never had an account with Columbia House, never aouthorized an account, never received any products and never receivd a bill from Columbia House. In fact, the address they have on "my account" in not an address where I have ever lived.

After numerous calls to Columbia House I have not been able to get them to give me confirmation that they are going to clear this matter up with Nation Credit Solutions. I was dropped from my new home owners insurance policy for the reason of the collection from National Credit Solutions (from Columbia House). My credit score went down over 100 points. I have spent numerous hours trying to clear this up.

I signed up by buying a $5.00 DVD and then fulfulled my contract and they KEPT ON sending DVD's after that and bills. I talked to people and I even spoke to someone who says she cancelled my account and then got another bill, for something I returned.

Sent in payments on this account was told they never got them it went to collections now they are charging me more than the account was, plus when i informed them that when i was sure the payroll was deposited into my account I wouild call in a payment, but they wanted me to give them the card number in advance. I told them no not until I knew the money was available. so I would not get charged an overdraft fee. That was not good enough for them and now they call 2-3 times a day

I order CD's from them in 2005. It was order 12. You would received 6 and when you bought one at regular price they would send the other 6 and you needed to purchase 3 more at regular price during the membership. I received the 6 CD's and paid for one. I never received the other 6 but kept receiving bills for them. I e-mailed them on 3 occasions when I received the bills that I had not received the other 6 and sent back any other's (return to sender) that they sent me for purchase (2 of them). After my third email to them, I never heard from them again and assumed (I know that is stupid of me) that it was all taken care of. I could not call them because a number was never listed just an email. Now in October 2009 I apply for a load and find out that I have a credit bureau account of $185.00 that I owe. They told me they received the account in December 2008 but did not need to notify me, it was up to me to find out and contact them. Now I have to pay because I broke the contract (when I never received the other 6 CD's that they were suppose to send). I was not going to pay full price for CD's when they even gave me my full introductory offer. They broke the contract first and now I have to pay. The sad part is that I have been a member of Columbia House for DVD's for years and have purchase 50-60 CD's from them during this time. If I had known this, I would never have been a member. Is there anything to be done?

This company is a scam, I was somehow sucked into being a member, and justified it by thinking, the prices were good, if I just fulfill the obligation to buy a few more, etc... I'll be done... turns out, you're never done, they will forever send you one more each month for jacked up prices ($28)... I finally figured out how to request they not send them, but also, I was stumped that I could not get out of my membership, despite having dropped over a hundred dollars (way more than I thought it would be) to fullfill my obligation... and still, they made it impossible to cancel. Finally, I sent a letter requesting it... (almost 4 weeks ago, after my last DVD) and the other day... another stupid DVD!!! I'm so sick of Columbia House... and they are charging my credit card... (four charges so far I didn't want)... Plus, I've been trying to send the movies back the way they instruct "write return to sender, put back in mail box"... first of all, if that is their policy... isn't that fraud against the USPS??? Second, if I'm doing this, but once in awhile, they 'forget' to credit my money back... isn't that STEALING??? And how do they get away with not being able to provide anyone a secure for sure way to cancel? Isn't buyer protection a right we have as citizens? HOW DO YOU STOP THESE PEOPLE??? PLEASE HELP!

I started to fill in the video club online. I didnt finish it and stopped next thing I know is they are sending me a bill for videos I never recieved, I contacted them and they said they would fix it,,That was 3 yrs ago.. I just got a letter in the mail from a collection agency and they are demanding money in full or it goes against my credit.. I am totally frustrated and dont understand how they can charge someone without sending the merchandise.

I ordered movies from them on their website. I printed the receipt and waited for the dvd's to come. When they arrived the invoice with them had a higher total than what was listed when I ordered the movies. I have e-mailed the company numerous times I have called but no response. I now have a collection agency harassing me for the membership dues due to my no payment.

I am consistantly being billed for the same movies over and over. A representative called regarding payment and I explained to her that I have paid for the same movies twice and wasn't going to pay another penny. I ask that my membership be cancelled but got another bill for the same movies instead.

Over a year later, I've gotten phone calls, to the point of being harassment, from Habib in India telling me to pay the bill. He can't understand what the big deal $28 dollars is. I told him if it was no big deal, why harass meover it. I just don't get it....

Over a year ago, i fulfilled my contracted purchases with columbia house, ordering the given amount of dvd's at 'regular' price to end my membership.

about six months after, i received a bill for $92, stating i had breached their contract for not ordering the specified amount of dvd's in the required timeframe. WHAT?!

after arguing with the rep for more than 30 minutes, during which i was told that some of the dvd's i ordered from their catalogue at listed regular price were REALLY not regular price, like they were discounted and should've been $25 instead of $19.99, etc. NONE of that was disclosed anywhere on the catalogue, and they were specifically listed as regular price, in a seperate page and category than the 'special' offers.

out of sheer frustration, i paid the entire amount they were demanding, even though i was furious and SURE i had not done anything wrong.

two weeks ago, i got a call from a collection agency, demanding i pay that SAME $92, that i had never paid it, and was collecting fees and interest on it!!! WHAT THE HELL IS WRONG WITH THESE PEOPLE?!?!

this has to be illegal--it's fraud and extortion, pure and simple!

Trying to collect on supposed Columbia hOUSE...WON'T PROVIDE ANY INFO

About six months to a year ago I got a call from a collection agency stating that I owed Columbia House for DVDs. I never ordered any DVD's from Columbia House. I told the agency that and they said they would check it out. Two days later I get another call from them saying that I owe $52 and change for DVD's. Again I said I do not owe this and they said that I ordered them and have to pay for them. After several minutes of trying to explain to them that I never ordered DVD's I finally got a supervisor.

They told me to contact Columbia House and that they are the ones to deal with this. I asked for the phone number for Columbia House and they told me to go on line and get it. They would not help me one bit! I went online and there is no phone # for customer service on their web site. So I looked up Columbia House and got about 5 different numbers. It took about 45 minutes to an hour to get the right number and a real person. The representative at Columbia House said that they would take care of it and that was it. I never heard anything again until July 8th 2009. At that time I got a call from another collection agency saying that I owed Columbia House for DVD's that I never ordered. The first person I talked to at this agency said that I should pay a little something on it so it wont be reported to credit bureau.

I said I would not pay for something I did not order and that this was suppose to be taken care of at Columbia House end a long time ago. After several times telling the man that I would not pay anything for something I never ordered (he was persistant that I pay for these even though I told him I wouldn't pay for something I never ordered) He gave me the number to another department. There I got a lady that told me to call Columbia House because they have to clear it. She gave me the proper phone number and the extension to dial. I called and got a lady that told me it would be taken care of. I related to her my frustration and that this was told to me a year before.

She then said that she already took care of it while we were talking. So I then called the collection agency back and told them this. They informed me that the lady at Columbia House lied to me beacause it took at least six hours for any information to reach them if she sent it as an emergency! If she sent it through normal chanels it would take at least a week! So, even more frustrated, I called Columbia House back and got a different person. This person told me that she would fill out the proper forms herself and send them through herself. This person was very helpfull. Then on July 10 I get a call from the collection agency again. This time I talked to a lady who said that she apologized and that she would take care of my account herself and said I should not recieve a call from them for at least two weeks.

She also promised to let me know if this situation is resolved. Not trusting Columbia House to have done what they said, I called them again and this time got a lady who told me that this had been filed and that it would take some time (about a week) to go through processing. I asked her to send me a letter stating that this is cleard she said that it was the responsibility of the collections agency. I told her that the collections agency said it was Columbia House responsibility. Then she said they could send one.

Was given a copy of my credit report from my credit union and there was an unpaid balance of $73.08 on the report. I called the number that was listed on the report and it was to a collection company called National Recovery. They went into detail to tell me that it was for Columbia House/BMG. I explain to them I did not have an account with them and the man I talked to argued with me told me this would not leave my credit report until I paid the balance due. Why should I have to pay for something I never ordered nor do I have.

All this happened while serving in the Air Force from 1999-2003. I was staying in the Air Force Dorms at my duty station when one day I received a promotional offering in the mail. You know, junk mail. I had thought they were offering great deals on DVDs. Boy was I naive. Well I signed up and had fulfilled my first membership with them and a while later I renewed for another promotional deal. I knew I had to purchase so much and so many in a certain amount of time. They give you this invoice with a number printed on it showing how many DVD's you have left to order to fulfill your obligation to them. Prior to experiencing any troubles with Columbia house, I distinctly remember that the invoice said I had 3 left to order before my obligations were satisfied. I called customer service and spoke to a female representative that took my order. She gave me a good deal on one of the DVDs. I ordered two. The DVDs arrived.

Let's pause for a moment and revisit simple math taught to us in elementary school. 3 minus 2 equals 1 right? Ok great! Let's continue.

I get the next month's invoice and it says *drum roll*......I need to order 2 more DVDs to fulfill my obligation~! Wait....3 minus 2 equals 2????? So I called customer service and spoke to one of the most incompetent customer service representatives I have ever had the displeasure of speaking to. Since she was of no help at all I escalated to a supervisor. She explained that the "good deal" I got on one of the DVD's that I paid for did NOT COUNT because of the "good deal" I received on it. WOW! REALLY????????? Well HAD I KNOWN OR AT LEAST BEEN TOLD THAT WOULD BE THE CASE, I WOULD HAVE PAID FULL PRICE FOR THAT DVD INSTEAD.

So....after a bit of explaining my side of it to her, she stated she corrected the issue and I only owed 1 more order. Ok...just to make sure I didn't order anything for about 2 months JUST TO MAKE SURE what was told to me that would happen....would happen. The next two invoices came to me and it only said I owed 1 order. I made that order. I'm done right? WRONG!!!!!!!!!

Fast forward now to 2009, July 8th. I get out of the shower and here's this lovely automated voicemail. I call the number back and it's a collections agency. I ask them why do I owe them any money? This rude snotty little representative who must have been having a bad day said that it was for Columbia House and that I owed them $22. REALLY???? 6 YEARS LATER THEY TRY TO COLLECT ON SOMETHING I CLEARLY DO NOT OWE THEM???? Then I asked how they got my number. She said she didn't know and that it was given to them along with the account. Really now....it was MY CELL PHONE they had contacted. The number I currently have WAS NEVER ACTIVE when I was in the air force. Funny....I don't believe them. But whatevers right? They also said they were the third collections agency that has worked the account or tried to collect. LMAO FUNNY!!! NOT!!!!

Let this be a warning to all. DO NOT ORDER ANYTHING THROUGH COLUMBIA HOUSE!

I asked for some type of acknowledgement that this order was placed.

selection on my card because I got tired of being charged for movies I didn't want let alone two of the same

I do plan to follow through if they send my one membership to collections I will sue Columbia House for every penny their worth. I cannot fathom as to why so many complaints have been made against Columbia House for deceptive business practices an nothing is being done about it.

I had to do short sale, due to all a bad adjustable rate I had and struggled to maintain for the last 5 years, so I am in the proces of fixing my credit, I dont need any of this nonsence on my credit, specially because I dont owe anything to Columbia House. The harrasment, the unprofessionalism, the unpoliteness of this attorneys office and that National recovery collectons is unbelievable, never thought USA had some of those uneducated people.

I joined Columbia House for some DVD's. I fulfilled my membership and still keep getting emails stating that I have to purchase more DVD's. I trioed to find a customer service phone number. I Sent them emails and they have not replied back.

I signed up with their membership to get around 5 DVD's for I think it was like $.50 each. It was my fault for not reading the fine print about how I needed to fulfill an obligation to purchase another 4 at full price in the next two years. Anyways, once I took care of that obligation, I cancelled my membership.

Ever since then, they CONTINUE sending me DVD's I HAVE NOT ORDERED in the mail, and if I don't send in payment they'll send follow up invoices with late penalties and threaten to send me to collections. There is no phone number they supply with a representative, they only have an automated system that isn't helpful AT ALL. I've had to dig around for hours to find a phone number that gets you in touch with a real person. And when I finally do. I AGAIN tell them to cancel my membership.

After 2 to 3 months go by, my membership is magically reinstated (in other words these scamming con artists don't respect my wishes and sign me up without my consent since they already have my information on file). I begin to receive DVD's in the mail again and the cycle starts all over. I wish I knew of a way I could press charges for harassment.

The Several months ago, I was randomly cruising the Internet, and came across Columbia House DVD site. It went on to their site and thought perhaps I would join, and even began filling out the list of what movies I might like to order. However, I came across mention that there was a monthly or trimester fee of almost $40 a month, which I did not want to pay. Therefore I exited the site, without entering any information, not my credit card information or anything. However, they sent me a huge box of DVDs, some of which had been on my make-believe list of what I might like to order, and several others that I'd never even heard of. Thereafter, I began receiving a monthly selection for which I was expected to pay.

I contacted Columbia House letting them know the situation: that I had never pressed a Join button on their site or even given credit card information, and that I did not understand how they would have card information for me. Because the credit card information that they somehow pulled up was under my husband's name, they set me a letter telling me they could only deal with him. When I returned another complaint to them, this one under my husband's name, they only sent the same form letter, stating that they can only deal with my husband. This was confusing, since the letter I sent them was in my husband's name.

Today I am holding yet another unsolicited DVD, which I have no intention of owning or wanting or paying for. I'm going to put it back in the mailbox saying Refused Return to sender, Not a Member, Did not Order. I have a suspicion that they will continue to send me unsolicited DVDs, anyway.

We have excellent credit, despite enormous medical bills. I have cancer, have had a stroke, a complete hip replacement, and have suffered many miscellaneous medical illnesses associated with these major problems. The stress this is thing with Columbia House is causing us us is huge, and nothing that we need to deal with at this time. I am facing another serious operation in the near future, and I'm about to go out of my mind with stress and worry.
If anyone knows how to stop these people. I would appreciate some advice. I have looked literally everywhere for a phone number for them but have not found one.

There must be something illegal about this, because I never pressed any join button on their site. I they simply looked the site over and play with their fill-in boxes a little bit. But I never did enter any credit card information. How they randomly pulled that up, I don't know, but it was a true surprise to me to find that we had a box of DVDs at our door one day

Wow! After viewing this complaint site, I can't believe how many consumers are negatively impacted and affected by this company. Too many of us are having to deal with either their grossly inept record keeping errors and/or scams which end up taking an enormous toll on our credit report. Isn't anyone doing anything about this?? I, too, just today, received a collection bill out of the blue claiming I owe over $113.00 for not not fulfilling my purchase agreement. For one thing, it has been at least 6 or 7 years since I had last ordered DVDs from this company and secondly, I know I had made all the necessary purchases. I canceled my membership afterward and never heard from this company until now - with a bogus bill. I will be making calls tomorrow, but after reading the testimonies, I am not very hopeful for a successful outcome.

Ever since I joined CH it has been a pain. They offer "Director's Selections" through email and if you don't respond you don't want it, they'll send you it and charge you. After dealing with the over charging, sending DVDs I never wanted, and trying to cancel my account I get a call. I haven't received any emails from them since 10/08 and today out of the blue I get a call stating I need to pay $49.88 to fulfill my obligations. I made sure I ordered the minimum number of DVDs then emailed the company to make sure they canceled my account.

At first I was scared they never canceled the account but as the minutes passed on the phone I was more and more certain it was a scam. The man said I couldn't log into my account because it has been set aside because I never payed. I think I couldn't log in because I canceled my account. He was very insistent he was trying to help me out by telling me I needed to make this payment over the phone immediately or it would have a negative impact on my credit score. I asked him for my account number which I entered into the website and it gave me a page to create a new account using the account number the "CH rep" told me on the phone.

I looked through old emails and found out that wasn't in fact my account number. Also while trying to log in to the website I would get error messages that included "...or it could be someone trying to impersonate the server." I hope someone sues this company and wipes them out. It really is a pain to go through all these things. I'd love to be a part of it.

I want so much to get intouch with this company who claims I owe them $87.88. I owe nothing, I recieved no products and most of all these are scams. I would like to get in contact with these people because of something such as this is affecting my credit of something I didn't get or authorized for.

they claim i ordered some dvd's and never paid them, 1st i don't have the time to watch dvd's, 2nd this would be a bill that is 3 years old, they are threatening to ruin my credit rating if i don't pay even if i didn't order it,really pushy people, i've asked for the paper work to prove that it is mine & they say they can't do that, i've searched for an address for complaints for columbia house & this is what i keep getting.

I can not get in touch with Columbia House DVD club.

i had columbia house DVD subscription back in late 90's early 2000- i bought the few dvd's as obligated, and never heard from them again. Until 2009- When a collection appeared on my credit report from NRA for 62.50, i emailed them, demanding correction, and wanted to know why they failed to inform me that they were reporting a negative item, failing to give 30 day validation period. Credit officer put in writing that per FCRA they are not required to provide notice. Nevertheless how does a decade go by- then one day a collection.

They keep harrassing me about an account that was turned over to them by columbia house. i canceled that account and they say i still owe $139.00 dollars. This account is about 7 years or so old, I think. Anyway they call me on sunday night and in the morning and in the night and sometimes they answer and sometimes they don't. They use two different numbers just to disguise who they are. It is harrassment and i want it to stop. I don't owe it and I keep telling them i don't but they keep calling anway.

It would seem Columbia House has one set of rules for other customers and a different set for me..when I first joined they forced me to complain to the Attorney General because they refused to adhere to their own agreement...I won and they were forced to send me the rest of my intro package prior to my paying..they tried to force me to prepay for my intro package..I refused and the AG sided with me..now it seems they are bound and determined to make my membership a living hell...

I placed my first order I was forced to reorder because they refused to ship out my first order..they finally did and the one set that would count as 1 toward my obligation arrived heavily damaged..I informed them of the damage I might add the shipping box was undamaged yet the cd case was smashed beyond repair and the discs were scratched, I believe this set was damaged prior to shipping and sent on purpose why else would the set be damaged, but the shipping box not be..

I was sent two different emails the first said to "send it back" and the second said to "throw it away"..I find it funny I was sent a damaged set and of course it was the set that would count as my first obligation purchase..the cost was removed from my balance..I still owe for the rest of the order a mere $24.96...I placed more orders and was shocked when none of them were shipped..3 were not yet released when I placed my order..however one has since become available, but has not shipped..

to their credit they did ship me a replacement title for one from my intro package that was no longer available..of course that one they cannot bill me for in any way so it does not count toward my obligation nor does the one title I was sent..get the picture? They are sending me titles that do NOT count toward my obligation, but holding out on sending the ones that do!! They ignore my email complaints that is until I start sending in complaints elsewhere!!I was shocked when I received a note saying until I pay off my balance I might add that is NOT past due nor was it past due when I placed my other orders..I spoke with a customer of theirs online who said he "placed orders totaling almost $300 BEFORE they sent him such a notice!!" It seems the rules are different for me then for other customers and if this is the way they want it to be then I will take my business and money elsewhere..I usually buy up to 5 dvds every two weeks, but if that's not good enough for them then they can kiss my money and my ass goodbye..

I signed up for a free trial and after receiving the promotional DVDs I was to agree to buy 4 more within a set time. That part was okay with me until I call my bank and found out that they charged $25.94 to my account for the Director's Pick DVD which gets sent if you do not reply and say NO Thanks to their email (which I have yet to receive to let me know they will be billing my account).

What makes it worse is that this has happened when I have not had enough money in my bank account so I am not only charged the Director's Pick DVD price of an outstanding $25.94 but also an NSF fee from my bank in the amount of $35, meaning I am basically paying over $60 for a DVD I dont want just because I did not reply to their email (again, I have not received one) as the lady explained very rudely to me over the phone. Now, I have to buy 2 more DVD's to finish out the contract or they'll bill me $75! Even though some movies are only $5!

Again today they charged my account $25.94 for a Directors Pick DVD I dont want but when I went to MY ACCOUNT on their website, it does not show which movie I am being charged for or even that the charge exists under MY ACCOUNT, but it shows on my bank account! Why would they charge me $75 for cancelling the account because she said it would pay for the last DVDs, which like I said some are only $5. I check my emails on a regular basis and havent found any from Columbia House telling me to say "yes" or "no" to the DVD's.

I signed up for an introductory membership with Columbia but they have now started charging me for DVD's i never even ordered or recieved. They do not seem to have a helpline number present on their website and now i learn i have a membership committment to purchase 5 DVD's. Even so, sending any title if i have not responded is fraud. Please let me know if there is a way out of this mess.

My Debit card is being charged without my consent nor am i getting any service. $50 has already been charged to my account and am not sure how much more will follow.

It obvious that they are liars and could care less about verifying the identity of these orders. I am so ****** and when I called them I was treated rudly and told they do not have any information regarding my account and that they never had my social well.... how the heck did it get placed on my credit report? it is truly unfair to place charges someones credit without first making sure they are the person who acquired the debt.

When I tried to contact Columbia House I received a voice mail stating that my account had been turned over to collections and to contact RecoverCorp. Guess what?? Answering machine (voice mail there also). Any suggestions on how others got this straightened out for themselves?

About eight years ago I join Columbia House DVD Club. I spent over $600 (within the first three years) on various movies and had no problems with overbilling or refusal to accept returns on Director Selection that I had not declined in time. So, nearly three years ago I accepted an unsolicited call to join the Columbia House TV club. They sent me my introductory offer and I paid the special price and all was well. Until. My husband was diagnosed with cancer. It turned out to be terminal. I cared for him during his final days. I did not have time to look at DVDs.

Several months after he passed, I received a letter from Columbia House stating that since I had failed to complete my obligation by the deadline, they were billing my credit card for $99.76 and were including four certificates and a special catalog to order from. Well, I looked through the catalog. The catalog only had movies. I did not join a movie club. This was supposed to be for TV shows. I contacted their customer service and explained what happened. I was told that that was too bad but I had failed in my obligation and the contract was final. I asked to speak to a supervisor and was connected to Trenton. I asked if I could get my money back or the TV shows that I was really interested in. He told me that since I had not made my choices in a timely manner I was stuck. This was said with a very cavalier and smug manner.

The financial consequences to me are that not only am I out nearly $100 dollars with no product to show for it; but, my credit card was charged just two days before statement closing. Not expecting any charges I did not visit my account (I only used this card for subscriptions). By the time I received the letter from Columbia House my credit card payment was overdue (this charge was the only charge on the card) costing me $19.00.

By the time I made contact with Columbia House and found out just how callus they are the due date was just passed costing me another $19.00. I do not have much in the way of a pension from my late husbands job. In fact it does not quite cover my monthly expenses. The $140.00 plus finance charges (must not forget those) represent almost two months worth of groceries (I eat cheap). As for the emotional consequences, well, those are incalulable.

Bad customer service, receiving DVD's that I didn't order, multiple billings for the same product. Not getting credit for payments that I have already made. It's just a big hassle to deal with this after several attempts to get them straight I just finally cancelled my membership!

Received offer in Mail in 2002 for 5 DVD's for a certain dollar amount, then I was required to buy a certain # of additional DVD's over the next year or two. I could send first ones back within a specified time for full credit and to negate the contract, which I did. I then received a number of bills over the next few months for DVD purchase and refused to pay anything additional as I followed the directions to be excused from the contract within the specified period of time. I would call and speak with a rep when each bill came, document the call and to whom I spoke to, etc.

They eventually stopped sending me any bills, etc., and I believed the matter was fully taken of back in 2002. I have received nothing regarding the matter since then. I applied to refinance my mortgage today and found out I was turned over to a collector as of March, 2009. I long ago threw out any records regarding who I spoke to, etc., yet my crediit rating has been downgraded because of this experience. I have never one time in my life not paid a bill in full and have absolutely no other blemish on my credit report. I have not yet begun to fight. To be honest I can't believe a class action suit hasn't been filed against Columbia House.

Credit has been tarnished.

I signed up with Columbia house for dvd movies about a year ago. At first they failed to send any paperwork director selections and started sending me dvd's i didnt order and billing me for them before they even arrived. It took 4 months before finally getting a hold of them to send paperwork. But by then my account had 4 negativities 4 months in a row totaling $236. I'm on disability a fixed income i couldn't afford that.

They make it very hard for you to contact them regarding any problems. Columbia house should centralize their customer service, show that they value their customers, from what i've seen they treat their customers like crap. And i would warn anyone before ordering anything from columbia house. They dont care about you, just their money, and running your credit, and your bank account.

4 negativities 4 months in a row totaling $236.

i joined this club several years ago,am positive tha i have meat my obligation i want out because i was laid off on 10/24/2009 i called several time to customer service they finnaly close the account but hey want me to pay 24.94 plus 3.00 late fee. i refuse because iam not working and also because they have over billed in the past when i did order from there catalog at one price the billed would indicated a higher price for the dvd's they would aslso charge a return fee and a late fee for any return item. i have receid 2 letters from customer service indicating that they are going to report my account to a consumer reportng agency.

Lorie's credit/debit card number was stolen. The same thing happened to me two weeks ago, although the charge did go through. If she hasn't already, it's very important for her to contact her bank to have her card canceled and a new one issued, as well as examining her bank statements for other fraudulent charges. My guess is that the thieves have Columbia House send their victims a set of movies (I got five of different genres) as a kind of thank you - Columbia House refunded the charge in my case *and* told me to keep the movies.

i have joined the columbia club, not knowing that i will not be able to cancel the account when i want to. i'm in financial hardship right now, please help me cancel this account.

well my credit is score is suffering because of this.

I was a member of columbia house for over 2 years with no issues got great movies fullfilled my commentment fast and then some. Then last month i declined a directors selection ( i had not ordered a movie in a while so my card on file is expired and address is outdated) then my card gets charged for a movie i did not order and shipped to my old address i guess. How did a expired card get charged?

I emailed customer service since i could not find a number at first. They tell me to just send the movie back for a refund? I was getting no where fast so i called them and talk to a girl and she says the movie was shipped and i should get it within 48 hours and she had my current address? She told me it was my banks fault for accepting the charge!! I go to the bank and they tell me no. So at this point still no money back no movie no nothing im just going in circles.

So i Canceled my account and after reading all the comments on here with people getting charged even after you cancel. i filed a fraud charge with my back against them got my money back canceled my atm card got a new number and but a block on my account so columbia house could never charge me again. But still nothing back from columbia house. i cant just let this go so i sent one last email stating i filled fraud against them and if i didnt have my money back within five working days i was going to sue.

Two day later i get a email stating my money is being returned reguardless of where the movie is and that they are sorry. I know i wont get the money because there is blocks on my account from them now but its ok i already got it from my bank but just gos to show what you have to threaten to get any results from people. Like i said i had no issues for two plus years till this but now after this and all the other complaints these people should be in jail. I hope this helps anyone out there having issues.

I joined columbia house a few years ago and last year I decided to buy some DVDs that equaled the amount I owed to fulfill my obligation. I ordered and received the DVDs only to find that Columbia House said that none of the DVD's I ordered met their criteria and I was still obligated for the amount. Today I received a letter stating I owed them $99 and some change. I went to their website, logged in with the intention of first sending them an email to have them tell me exactly what kinds of DVD's I could order this time to fulfill my obligation only to find that it only takes me to a page that says I have to pay the $99 to reactivate my account.

I feel misled from the first encounter where I spent roughly $70 only to find that they did not apply any of it to my contract. Now they want me to pay $99 without even giving me a chance to at least get something for my money, I am sure that is how they planned it all along. Please help, I want to fight this ripoff company!

I received a form letter from Columbia House. It begins, Thank you for joining the DVD club. Unfortunately we have not been able to obtain the necessary authorization for your VISA credit card ending in ---- in the amout of $12.40 for your introductory shipment. I never applied, but wondered how they got this information about my credit card #. I googled Columbia House, Consumer Fraud and read the extensive testimonies about this company's fraudulant activity. Why, after this many reports, can't they be shut down?

They keep sending me these movies I do NOT want. Due on Contract and Burn after read. I keep sending them back. I got so mad I canceled my account. Now they say if I do not pay, they are going to report to to an agency. I sent the movies back. I want to be able to choose my OWN movies, but they will not allow me to go in and choose. I want them to account for their actions. They have a poor business practice. Threatening me with collections and my credit ?? Who do they think they are.

I am on disability and I will not tolerate their threats.

I was with Columbia house for about 3 years. I never had any problems. I fulfilled my membership agreement quickly, spent about $3k to get tons and tons of movies, and cancelled the program when I bought a house. The number I cancelled at was right on their website when following faq's. By mail there are lots of chances to miss the reply card, but they were always great about refunds, I'd just write Refused or return to sender on the package, and send it right back, no extra postage.

The cases are even easy to rip a tiny bit to see what's in there before you open it all the way, so it's easy to not pay the return postage. I just felt they deserved a satisfied customer to stick up for them a little. If you stay on your account, you shouldn't have problems, and refunds are quickly and easily processed if they (OR YOU) Make a mistake.

None, except that I always wanted more movies and spent a lot on them cause they were such good deals!

I recieved an unsolicited package from Columbia House DVDS,and was charged around $13.00 for the half dozen discs they sent me.I am extremely concerned that because i have not returned the discs that i will automatically become a member and be charged in the future.I still have the box and discs(unopened) and will return them right away.The box that arrived did not have any return information or indication of who sent it,and i thought it may have been a gift from relatives so i opened it up to discover this sham.How do i handle this.there seems to be no way to contact these crooks!!

I will have to pay the $13.00,and postal fee to return the package which is very frustrating given the fact that i never joined their stupid club to begin with,but what concerns me more is the possible future charges.

Please The goverment do something with this company...

We were a customer of Columbia House approximately 20 years ago. We recently received a collection notice from RecoverCorp that we owe them around $27.00. I contacted RecoverCorp immediately to inform them that there must be an error as we have not been notified of such a debt of contract. Nearly 2 weeks later I received an 8am phone call from RecoverCorp insisting that I owe this debt.

When I informed them that I would not pay a 20 year old debt that I had no knowledge of the lady abruptly told me fine by the 15 of March it will go against my credit good bye. They have not given me proof of debt or any vital information. How can this become a mark on my credit? I now have a bad credit report.

A representive called me about my account.She said that the account was over due,and that I needed to pay the bill right away so she aask for billing information over the phone. I gave her my routing and accounting numbers.

My problem is that I don t have any movies from the club because I don t want to be in it. I told her that I told the rep. who called me not to send me anything but they sent me a membership package and now there saying I owe over a hundred. Can you please resolve this matter

I signed up for their membership which allows you to order a certain amount of CD for pennies but you must then buy a certain amount of CDs at regular club price which after shipping is about 28 dollars or so. Once you meet those requirements you can cancel but you must purchase them by a certain time frame. Furthermore you have to respond to their Director's Selection or it will be automatically shipped. This wouldn't be a problem if A)they would inform you of when their Director Selection is going to be shipped and give you ample time to respond, and B)they wouldn't automatically charge your checking account just because you gave them this information in order to purchase your introductory membership CDs.

However I might be even willing to forget all that if they would have a live operator to talk to when they do something in error. Case in point I was never told about a shipment that was coming and they automatically charged my account. I called my bank and had the charge reversed. I finally figured out what it was due to a letter, which beat the DVD that they had decided to ship me without my permission, funny thing is they charged me a month before the CD got to my house and were about to send me to collections for a charge of a CD that they had on backorder but were billing me anyway. I refused to reverse the charge, got a hold of them through their email customer service option which is the only way to get to them. They then decided, okay we want to really work her nerves and billed me for two more CD's that they never told me about, then both of those CDs were on back order.

So I'm being billed 28.08 for items that they started charging for back in Dec of 2008 but I haven't gotten because they are on back order. I have send repeated emails informing them not to ship these items, I don't want them, since they are on back order they have the power to stop them before shipment and credit my bank account for these charges. Well all I get is a standard reply, oh sorry but we can't stop something that has already been shipped (ahhh their website says it's on back order so it hasn't and they can but if you don't want it simply return the merchandise and we will credit you back the fee (ahhh can't return what they don't ship?). Finally I get one of the CD's that they charged me for, I return it, get a credit and weeks later wouldn't you know they billed me 28.08 for nothing!

There is not new CD there's no old outstanding CD, there is however another 28.08 charge for another CD that I didn't order which has been on back order since Dec of 2008. My recourse, I have to go to my bank, close my account, charge back the charge for the CD they didn't ship, but I can't cancel due to customer dissatifaction, you know why not, cuz I haven't bought all the CD's to satify my membership and if I don't do that then they will send me a lump sum bill for the supposive cost of the CDs that I should have bought which would probably be over 100 dollars and then send me to collections when I don't pay that amount. SCAM

Do not sign up for this nonsense, go to the store and buy what you can afford. It is not worth the 5 cd's for .49 cents plus shipping and handling, if I could get paid for the hassle of trying to deal with them!

It has become so stressful, I have had may account overdrawn because of them, other merchants have then charged me for NSF charges when their payments return do to these unauthorized charges. Not to mention emotionally and physically the stress that it causes every time you think you have dealt with them and find out later that they are at it again. It's like a festering sore that just wears your body completely down!

they chaged 49.98to my checking accoun via debit card cause term ran ot and dont let me get toorder any movie viainternet wneh i tried to contact themvia phone they hang up

bank overdrapht in adition tio 49. 98 for a total of119 dolars and 98 cents

I noticed a charge to my bank account for $49.88 from Coulmbia House DVD. I called to see what the charge was for since I hadn't placed an order. I was told that I was automatically charged for not fulfilling my order obligation on time! When I said that I wasn't notified of the charge in advance I was told that that was all explained when I joined the club. Obviously I don't remember.

I sent an email to Columbia House stating that I had every intention of fulfilling my obligation as soon as possible, but my husband lost his job in August and DVD's were not at the top of my list. That $50 they stole from my account would have paid a bill, but I can rest knowing that Columbia House has a little more money in their bank! They are pitiful! I will NEVER use them again!

I rec'd a letter from recovercorp Inc the other day stating that I owe columbia house 116.20. This was a complete surprise to me as I never once used this service. I contacted recovercorp this morning after trying several times last week, only to get their general voicemail box. I left several messages with no return call.

Finally after calling today I got a hold of a Sarah. I inform her of my situation and she told me in a very rude way that she will send this to columbia house as a dispute. I asked her what the next steps would be, and she told me that if I don't hear from her by end of week, consider it all taken care of. I tried to call columbia house directly, but cannot speak to any live operator. This is very frustrating and I am very stressed out as this will affect my credit. I have worked so hard over the years trying to maintain a good rating, and this comes along....something that I never used! Can anyone help.

This will affect my credit rating, which will have a long lasting affect.

I received a statement from RecoverCorp Inc. stating that I have an outstanding balance with Columbia House. I do not have a membership with Columbia House and have no idea what they are talking about. I have not received any product or statements from Columbia House, so this has come as a complete surprize to me. I have tried to contact Columbia House and RecoverCorp to get some details, but have been unsuccessful.

This action taken by Columbia House affects my Credit rating and this dosen't make me very happy!

i have received the directors choice movie for the past two months. the account number 50568405604 has been inactive for the last 3 months. i am tired of having to send these movies back to you. the account was canceled 3 months ago. i want this stoped now. if i receive any more on this account, they will not be sent back.

this problem has caused problems between me and my wife. it gets her upset everytime i get one of these movies we do not order. she has a nerve problem anyway and this makes it worse on her and me.

I have had completed my agreement with Comumbia House recently. Told a customer service representitive that I didn't want to extend my membership in any way. I also told him to put me on the do not call list! I just got a letter from Columbia House with and additional two peurchases that I had to make PLUS they mentioned in the letter that I James ordered a perverse DVD LES GIRLS when in fact I didn't. They are super-imposing my name with a fake order. This was not ordered by me or anyone in the house. I want this letter rescinded and my name and family taken off any future advertisement and billing.I had origionally ordered that to happen.

I vehemently will tell you that I did not in any way authorize the order nor did i extend my membership in any way. I will take this to the BBB if this matter is not resolved immediately. Bad business like this is why the American people do not do internet or mail in business a frequently in the past as it is NOT to be trusted in any way. You need to correct this! You don't know me, but you will when i forward a copy of this e-mail to my legislature in Florida and Washington DC. I will work to have your company on ther list of bad business practices in America. I would take care of this before your CEO has to.

This has stressed us out, given us a reoccurrent headache as we have had bad dealings with this company in the last year. Very bad communication. They couldn't even give me my proper ID and Password when prompted! I am additionally upset at the fact that **** was being ordered by one of your people in my name! I want that person fired immediately!

enrolled in their dvd club, fulfilled my obligation for buy required dvds, tried to cancel my membership. I was told thet i would not recieve any more dvds unless i ordered them. I have received 3 dvds in 3 days, which i did not order.

My checking account is now over drawn for the amount of the dvds and the overdraft fee of $35.00 per item. the total is $183.00

My credit card was charged for $25.94 today without my authorization. I did not order anything from them in the past 3 months. I already have some movies in the shopping cart I am thinking of buying, but I did not do so yet, and the cart still contains the movies I selected last week. I think it's unfair that my credit card gets charged for something I did not approve, especially that I am trying not to use this particular card because if its APR. I still have until November 2009 to fulfill my obligation with them.

My credit card (with a high APR)was charged for an amount I did not approve. Now I have to pay an additional amount of finance charges when the statement is ready.

I keep receiving videos I never ordered from Col*House Video Club. They keep taking money out of my checking account. I never ordered anything from them.

i ordered 5 movies from them and they took the money 2 times off my credit card and i never recieved anything from them or even a email.

money being taken off my credit card

Years ago, I subscribed to a trial offer from Columbia House. It's been a while, but membership entailed buying a minimum amount of DVDs over the year, but I opted out of the membership before committing to their scheme. For whatever reason, my cancellation of membership has not registered, probably on purpose. I never heard from Columbia House again, but now years later, I find a collection notice on my credit report for $93. I had no idea what it was until I followed up with the collection agency.

I coughed up the $93 to fix my credit, but all in all, Columbia House is a scam. Be careful!!!

There is no one by the name- nor has there ever been anyone by that name at this address. It is impossible for any DVD's to have been delivered to this address and intercepted by a 3rd party; all packages go into a locked mailbox. Furthermore, I have lived at this address for 7.5 years and there have been no other bills or mailings from Columbia House to this residence prior to this "Final Notice."

I called Columbia House 3 times before I was able to talk to a CSR. I was told that the reason we received this bill was that our address had the recipient of DVD's. I stated empathically that I had not joined Columbia House. I was told that Columbia House would investigate the matter.

They are trying to collect a debt that was already paid. They are saying that I owe $49.88. He said that they have access to my account.

And the Indian I spoke to on the phone was rude. He's not only taking away american jobs but then has the nerve to be rude to me. I'm sick of these companies sending our work over seas. I would like to have my account corrected.

All of a sudden my account was being charged $25.67. When I realized it went to bank , of course they told me to contact Columbia House so I did the gentlemen I spoke with told me he could not talk to me because my name was not on the account. I informed himn that it was my money they where taking. Unfortunately my husband has suffered 3 strokes in 2 years. He had a membership in 2006 met all obiligations but now they are starting up again , yet we haven't received any movies. Mailed letters they sttopped for 2 months but now they are doing it again...being the soul provider for my family now I CAN NOT AFFORD for them to keep taking money that does not belong to them, and my bank acts like its no big deal because my husband had an account with them in the past.

I have had to deal with overdrafts because of this. I'm about to close my bank account because of this crappy company. Like I said I CAN NOT AFFORD this, never know when its going to happen.

I have just been charged for $27.00 dollars today from Columbia House. I did not order anything and i did not approve this transaction today or anytime since my first intitial transaction. I may be charged an overdraft fee because of this. I would like my money refunded back to me and if I end up with an overdraft fee. I would like a reimbursement for the $35.00 overdraft fee.

I spoke to saomeone more than a year ago, to cancel my membership and don't send me anything, I still keep getting a monthly selection and received a bill for it after 4 days.. but I always refuse it and return the package, I call the 800 number again this morning and cancelled it again , but htey say I owed them some money for the package that I return 3 days ago. I can not tell my family and friends how bad of a Costumer Services this Columbia House is.

I never bought anything from them for years and still someone start calling me at work to sell thier product on a discount basis after I told them that I cancelled my memberhip, they start harrassing me at work ,The mistake on my part is not getting thier name right away and report it.( This person said that he is going to call me back ,never did so I can't take their name.) This is just need to stop, I know it cost money to mail this package, but I don't want thier services anymore..... Please make them cancelled my memeber ship , and I did not owed them anything , they received everything they mail me.

I've been with Col House in the past and had minor problems. This time it's over the top. On 12/08/08 I enrolled and got the extra cd to reduce the required number of cd's. No problem other than finding out that the required number was 6 when the ad said 4. On 12/11/08 I ordered 3 more for Christmas with the expectation that it would reduce my requirement by 1 cd. As of this date 02/04/09 the change hasn't been made Last month I got a pending debit of $24.95 posted on my bank account. The posting was probably earlier as a rather large number of debits were posted on that date that were a week of so old.

The only way I found to contact them was by email My first e-mail was answered by Barbi who said I was charged for a Director's selection (which I had denied via their web site) that she said had been accepted but not shipped. A week or so later the debit was dropped - never saw the DVD. Today I have a pending debit on my bank account for $52.88. Nothing has been ordered since early December. I also received an email from Phoenix (what's with these names?) answering a request I made about the required CD credit. His answer We are currently processing your order for the DVD's I order Dec 11th - and which I've had for over a month and that I would be given the credit when it was processed.

I haven't received a response on today's debit since I just sent them a scathing email (and a complaint to the Attorney General's office) that my debit card is being fraudulantly used. I've asked for the debit to be immediately withdrawn and all my credit information to be removed from their website and that I be put on paper billings. I didn't ask for the account to be closed as I still have a commitment for 4 DVD's. I'll post again when I get an answer.

The first debit was on a firewall card that the bank gave me for use on the internet so that my actual account could not be accessed. That account was empty as I only put money in it to cover purchases. I received a OD fee of about $35 which the bank refused to refund. My account currently is extremely low and so far I'm fortunate that their second unauthorized debit didn't put me into OD.

i joined columbia house payed for all my selections that i ever ordered completed my agreement then out of no where they cancelled my membership

I haven't been a member since 2006 and have always had the same mailing address. Today Feb 4/09 I received a note from a collection agency saying I owe $19.00. Hello, I completed and terminated my contract with them and am now receiving this when we haven't received any further correspondence from Columbia House. No billings, nothing. Before I cancelled I made it clear on whether we owed anything or not. Some DVD's had been returned but I assumed they had been received. I'm not impressed

After joining this club to buy dvd's I did not find any movies that I wanted to purchase in the allotted time frame of 2 yrs.And instead of continuing to send catalogs for me to look over just in case I wanted to make a purchase , this company turns me over to a collection firm demanding that I pay in advance for the remaining dvd's on the contract.When I complained that I would like to make a selection first before I pay any money out ,I was informed that that would not be possible since the contract had expired, they wanted payment in advance and only then would they send out certificates.

My complaint is in these hard economic times to demand payment for something I do not have and there is a chance that I may not receive does not seem right to me . I would feel much better even if I could choose the selections and pay for them at that time than what they are demanding. And on top of it all they turn this account to a collection agency.

I entered into there contract with an obligation to buy 3 more dvd's in the next 3 years approx. 8/08, I didn't receive the correct selections but didn't send them back because I would have to pay for the shipping and handling, I started the account by paper and elected to have my monthly selections sent to email which occurred about 3 times and then I wasn't getting any notifications but the movies were being sent automatically, I emailed customer service several times, adjusted my inbasket in case my computer just wasn't letting the emails come through and after SEVERAL emails I requested monthly notifications to be mailed to mailing address which never happened and then finally I emailed them and said I would buy my final three selections and then I would cancel my membership.

They then proceeded to send me a final due on contract bill and I ordered the three final movies which they have not credited for me. I have no way to contact customer service as the telephone numbers are only automated. Also I would note that the selections they automatically sent me and I sent back they claimed twice to have not received and then they did say they found them This company is worthless.

I joined via some idiot application to myspace and i cannot order more dvd's at spec prices or cancel my subscription, i have no password and i have requested it via email at least 40 times, no joke, i found an email addy on one of thier sites and sent it 2 weeks ago and still no responsel. I am going to call my bank and see what i can do to stop them from ever taking anymore money from me, i don't know what else to do, it is the first and last time i order anything online from anyone.

no response from anyone there. I am just stuck here trying to cancel an account, since they won't give me access to it at all or have a person i can talk to, i only make 10,000 a year and i cannot afford to go on taking movies and dealing with annoying ads, knowing they have my account info.

I ordered a movie in Dec 08 using fun cash issued by columbia house. I received the wrong movie. I called columbia house and told them what happened. I was told to return movie and correct one would be sent. By the time the process of me returning the movie took place, my fun cash credit expired. I was told by rep I would have to pay the full price for the movie. I reminded the rep that a mistake was made and I shouldn't have to pay full price and that my fun cash would pay for the movie. the rep said it had expired. I asked that it be honered-rep said fun cash wouldn't be honored.

2-1-09 I spoke with Betty(mgr) she said in defense of the previous rep -I hung up on the rep and she couldn't cancel the membership as I requested during our phone conversation. When the rep said I couldn't use the fun cash credit I told her to cancel the account. She said ok and I throught that was the end of the conversation so I hung up.

I receive a box from Columbia House that was addressed to someone else, but to my home address. I never ordered anything from them. Returned to sender, and got another one, and another one. Tonight I am checking my account online and I see that they withdrawn my account 3 times. I called the bank and they found out that the charges were made with my credit card. The card is cancelled and the bank is refunding the money and they assigned a fraud unit to my case.

Lucky for me, I had funds available at the time of the withdrawals, but the hassle is now starting, my card is cancelled and wait for a new one. How am I getting gas for my work commute? Get groceries or lunch? And how about changing my card info on all the utlity sites...

My daughter order a couple of DVDs from Columbia House in which she just opened an account with them. I told her I would pay for the DVDs. The balance at the time online was $5.35 which I paid on Wednesday, January 28, 2009 and my daughter proceeded to pick 3 more DVDs; we DID not check the box that stated Columbia House could take money at any time from the credit card that was on file. I checked my checking account today and see that not only was the $5.35 taken out but so was $27.76 and $63.02 twice; which these were not charges that I authorized.

Now I'm out of $159.15 and all my daughter has is 1 (one) DVD. I was only using my checking account that one time to pay the $5.35 and thereafter I had intentions on using another credit card but I wasn't given that option nor did I receive the items before I actually had to pay for something I didn't have in my possession; which is illegal because once again I didn't authorize those other payments.

I looked on Columbia House's website to find a number in order to speak to a representative and the automated voice prompts you to press numbers but none of them are related to speaking to a live voice. I also sent an email yesterday and still no response. I would like my money credited back to my account as well as cancel my membership with this company because after some investigation I see there are quite a few people that have filed complaints about this company. And they should either be penalized for taking customer's money without their permission or put out of business if there are that many complaints about them.

My daughter order a couple of DVDs from Columbia House in which she just opened an account with them. I told her I would pay for the DVDs. The balance at the time online was $5.35 which I paid on Wednesday, January 28, 2009 and my daughter proceeded to pick 3 more DVDs; we DID not check the box that stated Columbia House could take money at any time from the credit card that was on file. I checked my checking account today and see that not only was the $5.35 taken out but so was $27.76 and $63.02 twice; which these were not charges that I authorized.

I looked on Columbia House's website to find a number in order to speak to a representative and the automated voice prompts you to press numbers but none of them are related to speaking to a live voice. I also sent an email yesterday and still no response.

I would like my money credited back to my account as well as cancel my membership with this company because after some investigation I see there are quite a few people that have filed complaints about this company. And they should either be penalized for taking customer's money without their permission or put out of business if there are that many complaints about them.

They continue to charge my bank account for the featured selection every month although i decline it and have proof of the declination. They credit me the cost of the dvd, but never credit me the overdraft fee back.

its causing a burden on my account to be charged unexpectedly and they NEVER crdit me my overdraft fee.

I was sent two movies which I did NOt order and sent them back post hast. The Movies I ordered were paid for in full and now I continue to recieve bills for them even though they will not ship them unless they are paid in ADVANCE ! The have said they will turn my account over to a collection agency ,yet every time I tried to contact someone there I was on hold after bewing on an automated response for quite some time.Very sad company to do buisiness with....never again

So, contrary to the popular belief Columbia House is a scam artist I have had nothing but excellent customer service and all around a great experience. I have to say that I have received one or two Director's Selections that I have said no thanks to through email, but I always notice a day or two after they charge my account for the $28.08.

What do I, I call the 1-800 number which I found next to the transaction I am looking at online whether it be my bank account or a credit card account. For those who do not do banking or any credit card stuff online...I suggest you use it because generally it is free and it saves a lot of headaches in the end, especially with misc. charges. Anyways, when I call to see what is being shipped they can always tell me what the shipment is even if it isn't on my order history log on Columbia House DVD online.

Then if the movie comes and I don't want it I just write return to sender and then depending on my credit card billing cycle I either never see the charge or it disappears by the next billing cycle. Seemingly simple, right? For those who don't know using a credit card vs. a debit card is usually easier for online purchases...in the event you have any problems with the purchase or problems with things you did not purchase. That way it isn't money being instantly taken from your bank account. You say no one will give you a credit card, which I know can happen, you can do a secured credit card through a variety of banks. It kind of sucks because you have to match with cash the amount of the credit card you prefer. But a secured card is a great way to start establishing credit, I know I had one. After 28 months of no delinquencies BOA unsecured my card, doubled my limit, and gave me my $500 deposit back.

Anyways, most of the complaints I have seen on different websites about Columbia House I am sure are valid to a degree. But if you are responsible, read the fine print, and make sure you fulfill whatever commitment you obligate yourself at the start of the contract...YOU should have absolutely no problems. I don't and I have even closed my accounts after fulfilling my commitments and reopened them several times, just to get my 5 dvds for free + shipping. Shopping online is not for people who don't have the resources to stay current on their accounts, it's unfortunate but being responsible goes a long way to assure any issues get resolved or at least noticed before they get out of hand and the consumer gets screwed and/or extremely irritated.

:)

I have twice asked them to cancel my membership and twice they have taken money out of my checking account without notifying me. I fulfilled my obligation on how many dvd's I had to purchase, My checking account was overdrawn because of this.

It has been over 4 years now that I have cancelled a membership to Columbia House DVD after I fufilled my membership requirements. Not only was it difficult to cancel my account but now they keep trying to send me bills for things I did not order or receive. I just want them to stop bothering me. I fufilled my obligations and now they are trying to take me for more.

I had made sure I had no more obligation to them other than my bill. I received emails showing the newest director's selection and I went into the website and opted out of the selection every time. I have been on paper bill since I opened the account. I have made payments to them using a debit card over the internet. I recently changed banks and had to add my new card information to make the payment to them that was due. I added the new card and there is a box that if checked means they can automatically withdraw dues from your card without further authorization, but I made sure that the box was NOT checked. I submitted payment and my payment was debited from my account and then I saw 3 more posting for the same amount of 25.94. I thought at first that those were verification prior to post and that they would go away once the original amount was actually charged. That wasnt the case.

I called the bank while the three charges were still pending and asked them what they were and I was told that they were in fact more incurring charges and that she would credit the pending amount but that they could post and she couldnt stop them because they were already authorized. She advised me to call CHV. I called the customer service center of CHV and managed to get a woman on the phone who told me that three videos were shipped to my house already and that those charges were for that. I told her that that was never authorized. She said that my account had been set up for automatic withrawal of funds from my debit card but that she could change it so that it didnt happen again. I informed her that I NEVER authorized them to automatically draw from my card and that that was a new card and she needed to reverse the charges and bill me if she needed to but to no debit my card.

Several times we went over this and she told me that there was nothing she could do, it was done already and that she couldnt reverse the charges. She told me to return the movies whenever they arrive and that once processed that the money would be returned to my account. Needless to say it was a no ended conversation and I finally just hung up. I went to the my bank and told them what happened and we filed a fraud against them to return the funds to my account. I went online and signed into my CHV account and there is no way to remove my card AND the box that allows them to automatically take funds from my account is checked and there is no way to uncheck it. Strange that I didn't check it, the customer service rep supposedly changed it and now it's checked. I have yet to find a way to cancel the account completely but at least they cant charge my bank anymore since the card was closed due to fraud.

My main damage is that because they charged my account for an unauthorized $77.82, subsequently all of the transactions I incurred took my account into the negative, and then the bank charged me $35 per transaction and the actual totals come to $250 just in overdraft fees and then to add their $77.82 is a grand total of $327.82.

I became a member of Columbia House and the first thing I didnt like was how they put your credit card on file. I understand it for their sake so they can charge the card when you order something to make sure they get paid but I do not agree with the fact that the card can be charged when you dont order anything, i.e. Directors Selections. I emailed them, cause its impossible to find a number for them or to talk to a customer service agent, and told them that I do not want them charging my card again without my permission. They agreed and said it wouldnt happen again. A month later I had another unauthorized charge to my card and called the customer service agent and they said it will take a while to process the refund back and that they would not charge it again. I dont understand how come they keep charging my card even though I keep telling them not to and why they cant refund the money as quick as they took it out. I am ready to file a lawsuit against the company and I am looking for others that would want to do the same. Lets shut this company down once and for all so they can quit preying on others.

I joined under the premise that all DVD's would be free shipping, not only did I not get that but I got DVD's that I didn't order that were not director's selections. I also closed the account and asked that they remove my credit card and still got billed after the account was allegedly closed. Their customer service is awful and there is no response to getting things fixed. I don't know where to go from here.

Four years ago i received a call from a columbia house rep, which spoke to my 11 year old son, they asked him if he would like to receive some movies for being such a long term customer, at no point am I awarer of this conversation, until I found my son watching the movie that had come in the mail. I called Columbia House they said no problem they would cancel the extended membership and bill me for the one movie.

Four years later they are still trying to collect on a membership they started with a minor. I have dealt with one collection agency after another, finally coming across one actually recommending what I can and should do. So I called Columbia House again and their response was a get a lawyer - they dont care if the child is 2 years old I made a payment....This is what they told me to do - pay for the movie that was opened because i could no longer return it they have been in business for over 60 years.

Any suggestions

Now I am not even aboe to get a credit card, my credit is totally shot

This is a minor issue compared to the other complaints listed but I wanted to let people know about this anyway. At the end of November 2008 I placed a large DVD order which earned me $38 in FunCash which are bonus dollars that can be used to order additional discs. Since I had so many to watch, I didn't need any more right away.

When I went to use my FunCash in January, I was told that my FunCash expired 12-31-08. Since they didn't tell me that it would expire when I earned it or remind me that it would expire soon, I asked them to reinstate it but they refused. They did honor my request to cancel my membership.

I became a member of Columbia House DVD in September 2008. I ordered my introductory items and paid for them on time. I then purchased 1 of my 5 contract purchases I agreed too within the time frame given. Only 4 more DVDs to buy. In December I got a call offering me 10 for $10 each plus shipping. I receive 6 DVDs within the December (to now) and with my last DVD came a bill for $174!

I called to get to the bottom of this, but their customer service is no help. You're either on hold for hours and when you finally do get connected you end up getting disconnected by accident, or you are said they will correct this issue and give you their extention number and to call them back the next day to confirm the issue is taken care of - only to find out the extention number goes to a different person and she has no knowledge of a Toby working in their department! Either she lied to me or Toby gives out fake names!

I was charged $174 for 6 DVDs! That's my damage!

My mother was in the DVD club. She had been in it once before and had fulfilled her commitment but somehow two more accounts were opened. She recently had a stroke and had to go live in a nursing home. She contacted Columbia House customer service on their website and asked if her account could be closed with no further cost to her even though she couldn't meet her commitment of four movies left to purchase. She explained to them that all her credit cards had been cancelled and that her SSI and Black Lung had to go to the nursing home so she could not pay for the remaining movies she was supposed to purchase.

They cancelled the account and went into her checking account even though the debit card she had used to sign up was expired and took $109.48. That was money that was supposed to go to the nursing home for her care and that I keep in there to pay her insurance premiums with. I am so angry about this. I am worried sick that they will continue to take money out of her account and cause overdrafts and fees even if I close it. There is still one account with them that she is afraid to close for fear they will take more money out of her account that she can't afford.

I ordered one DVD months ago thru DVD.com. Nowhere did Columbia House appear on the form. Then I started getting getting monthly mailers. It said no selection would be sent to me unless I requested it. I have since returned two unordered DVD's unopened. Several years ago I was a member but after my husband died I cancelled my years long membership. But this time I did not solicit or agree to a membership.

my son-in-law stole my name and ordered movies while i was at work and i got the bills and collection notices an got a judgement against me because of him. he had previsouly been sent to jail for steeling movies from other places i cant get columbia house to listen to me to press charges against him and i still have this on my credit what can i do?????

This is not a complaint, just some information. I see the constant thing being reflected by people complaining is unsolicited movies being billed and shipped to them. This is their Director's Selection. If they don't want to hassle with it, keep an eye on their e-mail and deny the selection. Once they fulfill their commitment they can call Columbia House and have the Director's Selection cycle removed from their account. The Director's Selection is not blind information, you agree to it when you sign up with the membership. Should read all the print ;)

I called customer service, they indicated that I had agreed to a contract for 5 DVDs at $25 each. I asked for the contract I apparently signed but they to date have not been able to supply it. I now have invoices which continually add late fees and are being asked to pay $124.70 for 5 DVDs. I am filign a formal complaint against Columbia House for poor business practices.

I have a concern that Columbia House may try to file a credit rating against me for none payment. I have excellent credit.

Upon being contacted by a telemarketer trying to convince me I need a bunch of things I don't. I spoke very clearly. listen if it isnt free then I don't want it.I repeated this probly 10-20 times. Finally she says this is FREE! I told her I am only intersted if there are no string attached. She claimed as far a s she new it was completely free. So I said it was fine if they sent me a complimentary DVD. Sure enough a few weeks later I received a DVD in the mail. A few weeks after that I received a bill for $5.00. I was very bothered by this. Being that I was extremely busy during the holiday season I had very little time to deal with this.

Weeks later I receive a bill for $133.00. This time I had to take action because there was no way I could afford that. So I went on to their website and tried to cancel, send a message, complain, explain myself do something. I canceled my membership or so I thought but I kept getting harrassed via email and mail. Finally I got the bill from collections. I called the number and was relieved to finally be able to talk to a live human being. I told them what happened and that I wasn't going to pay. They said they would send my case back to columbia House DVD and put a note of my claim.

Meanwhile I went online searched complaints for an alternative number to contact them and found a manager #. I called it immediately. Of course no one answered. I was able to leave a message. I told them that unless this was cleared up in one week I was going to contact the authorities. They called me back the next day and referred me to there main phone line which just leads you in circles. They made no effort at all to clear this up. I am desperate to get this taken care of. My perfect credit is on line.

I am due to have a baby in 6 days and I don't want my baby born into ruined credit. I am completely broke. I had to work 7 days a week during my second trimester just to make ends meet. I can't afford to have my credit ruined by these dishonest greedy [people]. Please Help Me!

I had ordered some Dvds from Columbia House back in November and I paid for them with my Debit/visa card. Well since then I have had $25.94 tooken out of my account for a movie I never ordered and another $25.94 token out for a different movie I never ordered. I didn't even have internet at the time they sent these invoices to me stating that these movies were charged to my card. I would appreciate them reinbursing me the money back.

That money they took out of my account was already accounted for and I want it back.

I am being billed $133.45 for membership in a DVD club that I never joined. I have never ordered or received any DVD's

I am being threatened with collection agencies and damage to my credit reports

I have been receiving movies from Columbia House for a couple of years. I have returned every package they have sent to me without opening. However, the packages keep on coming. Now I am getting a bill that says if I do not pay them $124.64, they are going to turn me over to a collection agency. I have had my identity stolen in the past and am not sure if this has anything to do with it, but it stinks that hardworking, honest people must suffer at the hands of others.

They are threatining to turn me over to a collection agency. I have just got my credit score back on track after two identity thefts. I would hate for this to hurt my credit score, but I am not sure what to do.

I enrolled in the DVD Club, and asked them to bill me. They sent me 3 of my 7 DVDs for enrollment, and then I was asked to pay $49.00 and they will send the rest. I told them I was not paying anything unti I got the rest of my order. They are demanding me to pay the full amount, 49.00 before they send the rest.

I HAVEN'T RECEIVED ALL MY INTRODUCTORY DVDS, AND WANT THE REST BEFORE I SEND MONEY.

I had ordered movies from Columbia House and wondered why I wasn't recieving the Flyers or even the movies till one day my daughter and I were outside my Apt. and see was grabbing flyers out of the garbage in the lobby to find my mail in there with the Address being wrong they had #1 not #10 so my movies went to another Apt or sent back so had called Columbia House to tell them this

they wanted a list of the movies I ordered and they would send out new ones. I told them not to bother cancel my account. I thought everything was dealt with until I had the collection department Calling me looking for money. I am a very honest person and I will not pay for something I didn't recieve.

Nor-Don is the Collection Company calling me for this money that I will not pay 145.95 for something not recieved. I would be willing to go to court over this.

My husband had fulfilled his obligation to columbia house. We asked them to stop sending things to us. Each month a new product arrived in an insecure apartment mailbox--just asking to be stolen. Please stop sending us these. Please cancel our account, we asked. No deal. Finally I told them he died and please stop sending products. That worked.

They are sending me movies that I do not order . I recently refused an order, received an email that acknowledged my refusal, and then learned that they have shipped it anyway. They claim that I owe them fifty dollars.Pror to this incident, I removed my credit card number, yet they sent me a movie which I hadnt ordered and then charged the very card that I had told them to remove.

This company went against my wishes and used a credit card which I had requested to be removed. Thay took money out of my account. I couldnt even afford it and I believe that I was charged a fee.when I called the company customer service told me that there wasnt anything that I could do about it and refused to stop sending me movies because I still had membership committments.

My 13 yr old daughter used my credit card to order movies online. I emailed the company immediately(within an hr) and sent numerous emails explaining what was done. They REFUSED to stop the transaction by saying they couldn't, even though the order had not made it to the shipping warehouse YET. Numerous emails were sent. I FINALLY found a number(among many) on the Better Business Bureau website, for Columbia House and called them directly. I was told they would refund my money w=once I send the DVD's back to them, (EVEN THO THEY HADN'T EVEN BEEN SHIPPED AT THIS TIME.)

THE MONEY THEY TOOK FROM MY ACCOUNT WAS SUPPOSED TO BE FOR MY XMAS DINNER. I HAD NO XMAS DINNER BECAUSE THEY WENT AHEAD AND PROCESSED AN ORDER (CHARGED MY DEBIT CARD)FROM A MINOR...WHEN I GAVE THEM ADVANCE NOTICE OF THIS.

I have no Complaint but thought I'd add this. For all of you who have received movies in the mail which you have not ordered, all you have to do is take the unopened package and mark it as refused and have the Post Office sent it back. Columbia House will have to pay for the return postage. After they receive enough of them, they will stop sending them.

I refused to Director's Choice through emails that they sent and they still charged my account and sent the DVD's. I sent one back and was never credited. I called the 1-800 number and was refunded the first amount immeditaely and will get the other charge back when I send the other DVD back. The trick is to call and pretend that you are a new customer and want to join. You are immediately connected to LIVE person and get the problem fixed. Worked for me today..Already have the fisrt charge back on my account. Good Luck!

I declined 2 director's selections, and received the email stating it was declined, yet they were both shipped anyway. This resulted in 2 overdrafts on both occasions because I was not expecting this. Now they have ordered a movie for me themself, and charged me. This movie is on backorder, but they say they don't know if they can cancel it. I did not order this movie. It was NOT a director's selection. They just put it on my account themself!!

I have received two overdrafts totaling $65, and it is possible I might receive another one if they do not get this next movie canceled. This really stresses me out when i do not have money for groceries for me and my son, because they are THEIVES.

I fulfilled my membership agreement with Columbia House and stuck with them because they had good deals and I hadn't had any issues with them up to this point. Starting in July I began to have problems with them offering free shipping and then never getting the free shipping. I would receive packages I had not ordered. Things got progressively worse over the next few months until we placed an order for Christmas. The free shipping was not given, the order was shipped to the wrong address and to top it all off they doubled the order.

The orders had two different prices and we were charged the more expensive of the two resulting in almost $100 difference. They haven't been helpful in the least little bit and I had to search all over the internet to find a phone number that actually worked. They still haven't helped. I have reported them to the BBB because this is a ridiculous and pathetic way to run a company that should do better. As soon as this mess is figured out we are canceling our account.

I joined the columbia bouse tv/dvd club & purchased a few dvd's then all of a sudden they told my credit card bank to charge $ 99.76 cause I had not completed the amount stated in thr rules. THEY DID NOT GIVE ME ANYTHING FOR THIS $99.76 & thats fraud. do I disputed it thru the bank who handles my card. NOW I am trying to get in touch with columbia house.

HOWEVER 5 emails. I have sent them since 10 am. today have come back so I do not know how to contact them to try & work something out to complete the obligation & get out of the club FOREVER. 12-21-08 I DISPUTED THE CHARGE as an unauthorized charge

they sent me a threatening letter BUT since I cannot get in touch with them I do not know what to do & it is making me ill cause I am worried about what they might do. I am a DISABLED SENIOR citizen without much money

I have been a customer of Columbia House for years and have always paid my bill on time for their discounted DVDs. They must be experiencing the recession crunch because unbeknownst to me I now have a balance of $50.00 for product I never ordered or received. In two days it went from $25.00 to $50.00 with no action on my part except to cancel my subscription.

Upon cancelling my subscription I was notified my account would be sent to collections. I am still trying to reach a CSR to have an explanation of these charges.

I have spent the last 4 months trying to contact these people to get my e-mail address off their list, and asking them to stop sending director's club selections. They say if I don't respond by a certain date my credit card will be charged. I satisfied my obligation to purchase dvds over a two year period and want nothing further to do with them. When I got the last e-mail, I declined the offer and was directed to a sign in page, when I signed in, it came up that my membership was inactive and to contact customer service. Their offer stated if I did not respond, the dvd would be shipped, I tried to respond and got no-where. I can not locate a telephone # for them. I just want them to stop sending e-mails, and not to charge my credit card. I have e-mailed customer service several times, with no response. WHAT CAN I DO??

None so far, but do I have to constantly refuse their offers and hope no charges are put on my credit card?? This last time, I couldn't even reach them to refuse the offer!!

I received a letter from a collection agency that stated that I owed Columbia House $79.75 for CDs/DVDs that I order. I DID NOT order any CDs/DVDs from Columbia house. I asked for the date and the address that I supposedly order these items. The order was made four years ago and I did not live in the state of New York during the date that these order was placed. I have no response from them when I explained this to them. What can I do?

This has been placed on one credit report.

I am being charged full price for DVds when the promo says there is supposed to be 60% off of the cost on the 2 DVDs I agreed to pay at regular cost. The DVDs are way more expensive than is purchased at other supplier. The costs are jacked way up in cost and are a rip-off.

No damage but their promotion for the prices is misleading and they have no justification for charging such an exhorbitant cost.

I have tried to cancel a memebership several times. I have called twice & was told that I would no longer be recieving movies from them.I had satisfied my agreement with them,by buying a couple dvd's. Then about 60 days later I started to again recieve movies that I do not want! I now have 10-12 movies(possibly more) that I have not opened & do not want to keep. When I contacted the company by e-mail they told me they had no record of my account.

However, I still continue to recieve movies & getting billed for them. I can not seem to get any assistance from them at all. They will not respond to me as to how to return the movies I have. I really don't feel like I should be responsible to pay the return shipping for items I NEVER requested. I am also afraid that they may impact my credit for unpaid bills.

i can not afford the shipping it costs to return items I DID NOT ORDER.I am afraid that my credit will be impacted, because I will not pay the bill for movies I DID NOT ORDER. What can I do now? My husband thinks that I have just forgotten to take care of this, since we keep getting movies. We have had several arguments regarding this account. He warned me that I should never have set it up in the first place & now I have to admit that he was right all along.

I recieved a card saying ive had several orders shipped back to Columbia House DVDS. I did not send orders back. I want my orders sent back to me ASAP.

I purchase two DVDs on 12/6/08 and met my obligation where once you have paid for 5 DVDs within two years you are off the hook in paying full price. On 12/8/08, I called my bank to check my balance (a usual every mMonday) after spending over the weekend to balance my check register and found out that I had a charge that I was not familiar with. I spoke with a bank rep who told me that I have $28.18 pending it was from Columbia House. I know I didn't authorize this, so I tried calling but I didn't have my account number so that was a dead end even if you press 0 for the operator.

Last year summer (2007) I noticed that I had $25.00 consecutive charges on my account and when I spoke the rep they told me that Columbia House has $75.00 dollars pending on my account. I tried calling them for a while and finally got through, but is was to India which is difficult because they are not familiar with the American way of doing things. I was told that they can't return my money until they get their products back which I didn't have because they take your money and then send the product up to two weeks after. I asked them to remove my Debit Card information and don't use it without my permission, they said that they did and here we are again in the same dilema.

Columbia House has made themselves elusive and that is frustrating and I must say they have the worst customer service setup in all the companies I have ever dealt with.

I wanted to add that money along with money for gas and groceries. Thank God I check my account before I charge my debit card again or else I would have gotten an overdrawn account.

Apparently on 4-16-08 someone used my name to open an acct. Recently 12-1-08 I am now receiving letters stating I owe $140.00 for my subscription.I NEVER have open any such acct and now I am getting the run around about resolving this issue. If anyone can help me with this matter with any advice.

I placed one order for 2 DVD's now I am seeing they duplicated my order and probably will charge for the same order twice. I cannot find any way to contact them by phone so I sent them an email through their website. One of the DVDs I ordered is a set and should count as 2 toward my commitment so now I can cancel the membership they may not let me

double charge for duplcation of the order in the amount of $84.84

I received an e-mail stating that a DVD was mailed to me. I never oder an e-mail an look at the club on-line simply for titles. How could this have happen. I am not at alll interested in joining any club gor DVD's are anything else. What could I possibly do. I sent a letter stating the fact and the service rep. stated that I needed to send the payment when I get the order and then cancel membership. Why cancel when I never joined in the first place? I am not getting it.

On 04/28/07 I joined the DVD club which the offer was 99 cents for 6 DVD's which the website Said you had a two year period to buy 4 CD's at $19.95 while joining after I ordered the 6 DVD's a window came up telling me I could buy 1Dvd at $14.95 which was 25% off the $19.95 price and would be considered as one of the four selections. And If I bought a second for$9.95 which was 50% off the $19.95 price this also would count as one of the four selections. So i purchased the 2 DVD's for that offer.

I received the DVd's and later received a mailing from Columbia house that I had not made any of my four selections. And I should order one of the selections from them. I telephoned them and asked why That my two purchases that were offered when I joined were not counted as two of the four selections when it told me they were being counted as part of the commitment. The representitive told me because I did not pay $19.95 for them. I explained to her that I would have not ordered those two DVD's if they would have not counted towards the agreement.

Then I was told I had one year to complete commitment. So on April 28 th of 2008 I had made the last purchase the 4 selection which meet my commitment. ON Oct.28 I received a bill from them for $49.88 I contacted my discover card and told them I wanted to dispute my last two purchases from them. But they told me I could only dispute the last one because it fell into the 6 month window and they are unable to dispute anything after 6 months.

Now that Discover Card disputed and took the money from the last purchase back. They sent me a new amount which I owe them. $72.82 I will one last time try to rectify this but I should of never had to go through all this trouble. So I meet my obligation and they are going to attempt to muddle up my credit rating or something.

They sent box of DVD's to my house and some how got my credit card number and charged it $12.40. I did not place any orders with them. They claim someone used my credit card number to order. They dont have a verification process to ask for the security code on back of credit card and I think this should be mandatory. I mean what good is the security code if nobody asks for it? They were quick to refund the $12.40 which leads me to believe that they are scamming people for orders. They even told me I did not have to send the DVD's back to them?

This is a sequel to an earlier (11/25/08) complaint of a bogus DVD club membership that I had been signed up for involuntarily using my work address, a completely phony e-mail address and my stolen credit card number. I called the customer service number on the invoice, and fairly quickly got a woman who seemed helpful. I politely but firmly told her the story and told her I wanted out of the club and to return the merchandise as I didn't order it anyway. After a little mild resistance, she agreed to terminate the membership and send me a label I could use to send the unordered merchandise.

Well, seeing the track record of Columbia House in this regard, I didn't expect much. But lo and behold, she was as good as her word. Today, I got a letter saying that as a courtesy my membership was being discontinued and to disregard any further mailings. A return label for unwanted merchandise was included. So, in the interests of fairness, I wanted to present a positive side to things and say there may be a way out of the Columbia House maze after all.

Positive resolution. They agreed to terminate the bogus membership after all.

I received a letter from Columbia House stating that I had to pay 124.70 immediately or they would send me to collections. I have never signed up for COlumbia House. A couple of years ago I received an invoice in the mail stating that I owed like $26.00 for shipping and handling on 7 free movies that I had received. I never received 7 free movies. I called and explained this to them and told me that I either needed to send the movies back or pay the fee or I would be sent to collections. Rather than battle the fee, I just paid it.

I continued to get featured selections but I would just write return to sender. I continued to call, but would get the run around. Today I received a final letter. I called and it is automated. However, I dialed 6 for more options and then there is an option to cancel your account. I told the girl what happened and she said, no problem, she would cancel my account immediately and I requested that a letter be sent to confirm that she would cancel my account.

It really urked me because if I wouldn't have called, I would have been stuck paying $124.00 for an account I never created and obviously they know that the account was fraudulent by how fast they close it.

I received a letter from Columbia House stating that I had to pay 124.70 immediately or they would send me to collections. I have never signed up for COlumbia House. A couple of years ago I received an invoice in the mail stating that I owed like $26.00 for shipping and handling on 7 free movies that I had received. I never received 7 free movies.

I called and explained this to them and told me that I either needed to send the movies back or pay the fee or I would be sent to collections. Rather than battle the fee, I just paid it. I continued to get featured selections but I would just write return to sender. I continued to call, but would get the run around.

Today I received a final letter. I called 1-800- and it is automated. However, I dialed 6 for more options and then there is an option to cancel your account. I told the girl what happened and she said, no problem, she would cancel my account immediately and I requested that a letter be sent to confirm that she would cancel my account. It really urked me because if I wouldn't have called, I would have been stuck paying $124.00 for an account I never created and obviously they know that the account was fraudulent by how fast they close it.

In June 2008 I ordered DVD's from Columbia House for a special promotion. Buy 7 DVD's for $.49 or something like that and then I have to buy a couple DVD's at regular price in the next 2 years. Sounded good but then I received 7 DVD's that I didnt order. I picked 2-3 of the ones I wanted and was going to order the rest but they sent me ones I didnt order. So I decided to cancel as its too much hassel.

They did refund my money but little did I know when I applied supposedly for a rebate from their website I inadvertantly signed up for a program called Great Fun. I found the $35.99 charge twice. Once on 8/5/08 and then on 11/4/08. This charge showed on my online bank account and was a fluke that I found it. Anyway the Great Fun phone number was on my account next to the charges so I called them and they told me that through Columbia House I had signed myself up for their program which I dont know what it is.

So if you order anything from CH, if you give them your billing information and then click on a box on their website which appears to be part of the order process, you will have signed up for this program. If you look up Great fun through Google there are many complaints about them and some people are not getting their money back. I was told I will get $48.65 back from Great Fun. It will go into my checking account but the remainder of the $71.98 I have to reguest in writing and send the rtequest to a fax number they gave me. What B.S.

Be careful anyone who orders anything on line. Some of the people on the complaint websire for Great Fun either ordered shoes or Avon or it could be anything. Anyway it started with Columbia House Website. Maybe Columbia House is getting some kind of kick back from all the money Great Fun is taking from people. They say they sent me an email and something in the mail to confirm my order and I never saw anything. But that is because I didnt order anything. And Yes you cant hardly talk to them as they sound foreign and they says your name every few words. Its annoying.So watch out and read all fine print before you fill out anything or order anything.

My mom past away 6 months ago and she was belong to columbia house and they send here a bill saying she owes 146.86 for movie's she hasn,t even order , if she doesnt pay this they'll send her to credit brueo , she dead and they want to do this .

Each statement I received i was charged 25.94 for each movie which was Jumper, Vantage Point, and 21 these are the movies i received in the mail and sent them back also called to let them know plus when i was charged i called and told them i did not order those movies and i was told that it was taken off my account,but still i am being charged. Now each time i call i am told the something.

The only thing that was suppose to be resolved was the movies being taken off my bill which is not happening.

I received a phone call at 6:00 AM West coast time saying I needed to pay my bill or I would be turned into a collection agency and ruin my credit. I never had an account with Columbia House. In fact, I did not know it existed. I got on line and got info to contact them. I talked to someone in Argentina and she asked for my full name and zip code and then proceeded to cancel all charges which I never had. I wanted to know how they had my name and phone number and she said she could not give that info.

Some women from this company called me out of the blue and said that i own them for movies that i never got.

she said that if didnt pay today then they would send me to the collection agency

I tried to find Columbia House's phone number on the internet and was unsuccessful. They apparently don't want to speak to anyone live and suspect this is by design. I was told that this debt would be sent to the credit bureau because I refuse to pay it.

I have been the victim of identity theft and this appears to be another episode of this on-going saga. Columbia House needs to get their house in order to prevent this sort of thing from happening by verifying who they are dealing with and making phone calls where necessary. Now I have to waste more of my valuable time trying to get this mess cleared up.

I was involuntarily signed up for a bogus DVD club membership. I recieved several unsolicited DVD's in a single shipment at my work address, and they placed an unauthorized charge on my credit card. In addition to the membership, I was signed up for on-line access to my account, using a completely phony, non-functional e-mail address.

Possible damage to my credit rating. The general stress and hassle and wasted time of dealing with the scam.

There is something involved here called principle - something that the dip-sh_ts over at Columbia House haven't yet learned. When provided a product or service, I usually receive proof of completion (e.g.- an invoice, bill, etc.). This is when I pay for the product or service rendered. If Columbia House had any couth they would have sent me a statement, invoice, demand letter, etc., to collect the money that I allegedly owe them. No, they choose instead to get Haji and his buddies to call and harass me. Say, is there an Immigration and Naturalization office nearby that can verify that Haji and his buddies are here legally and allowed to work? Unlike what they do on the telephone trying to collect from the unsuspecting, it's not considered harassment when CBP is protecting the homeland.

Summary: Columbia House can go to hell.

This is a waste of time and a loss of revenue for me. I have spent close to 30 minutes (and I make over $150/hr) letting people know the under-handed tactics of Columbia House. I expect no monetary compensation from them. After all, they must not be able to afford a phone since the only way to communicate with them is via email.

I have been trying to have negative information removed from my credit report as a result of Columbia House saying I have ordered something from them and owe $118.00. I have repeated filed disputes with the credit bureau which they come back stating the account is valid yet I have not been told when the account was supposedly opened and where deliveries were sent to.

This negative information on my credit report has cost me from getting a refinance on my auto loan that I currently have opened and I am trying to clear this matter up to obtain a favorable answer from my loan company.

I would just like to know how to deal with this when it come up on credit report I also would like to contact a lawyer. Iam very upset not only beacuse of the calls but also a the fact the collection agncy had the nerve to say american people dont like to pay there depts

I don't know their address or phone number and I don't know my account number. I have cancelled this account and the sent me a movie and took the money out of my checking account on October 14, 2008 for $25.94. At the time I had their phone number and called they credited my account back for the amount. Now on Nov. 12 they took out another $25.94 out of my checking account when my account has been closed for months.

I don't know how to reach them I remember when I called you get nothing but recordings and is very hard to speak to a human person. Can you please tell me what I can do to stop them from taking money from my account. Thank you

I purchased 2 box sets and the very next day the box sets I purchased went on sale. I contacted the CS thru the website and the responses I was getting had nothing to do with what I was asking. I googled a number for them I found several. I called. I didn't choose any options that ask if I was a member. I pretended I was a potential member and got thru to CS and got my issue resolved. Also, ask them for a bill me option.

i cancewlled my membership with Columbia House abd when i lookked into my account they had debited my checking account in the amount of $145 WITHOUT my conscent or knowledge. I have tried to get in touch with these people but they only talk to u in email. Over a year ago they charged my account for an item i told them i did not want and i had to contact my bank and file a dispute and have it removed from my account, but this time they refuse to give me back the $145 that they charged to my account without my knowledge or conscent.

First of all i am on a fixed income, i received social security disability because i have spinbal bifida with my check being fixed that $145 will cause me to have to be in the whole really bad with my bills.

I declined my September directors selection online. However, the movie I declined was sent to me anyway. This movie was charged to my checking account twice on September 16, 2008. One charge was then credited back to my account. As the second charge overdrew my checking account, an overdraft fee of $25.97 was charged to my account by my bank, leaving me with a balance of -$16.56. The next morning Columbia House charged me for a movie that I had ordered which resulted in a second overdraft fee of $25.97.

If Columbia House had not charged me twice for a movie I specifically declined, the balance in my account would have been $35.35 at the time the movie I had ordered was charged. This amount would have paid for the movie without overdrawing my account or generating any fees. As the error was on Columbia House DVD's part, I requested reimbursement for the two overdraft charges of $25.97, for a total of $51.94. I called Columbia House DVD and was advised that the online decline feature doesnt work sometimes? and was told to fax in a letter with supporting documentation. I faxed a letter explaining the situation and attached a copy of my checking register with the charges from Columbia House and the resulting fees highlighted.

A couple weeks later I received a brief note from Columbia House stating that my contract states that they are not responsible for any fees. I sent a second letter by mail on November 1 cancelling my account and advising them that they had 7 days mailing and processing time, after which I would treat any contact, including email promotions, from Columbia House DVD as harassment. Today I got yet another Director's Selection DVD email. After reading this forum I can't understand why no one has initiated a class-action lawsuit against this company.

I've received threating letters about a outstanding debt on my accout for the sum of $25.94! I sent a check in on 11/6/08 to cover such cost and without my permissiion they charged my credit card for this amount and as a result I have to pay a penalty of $39.00 for being over my credit limit with my credit card.

You have double dipped on my credit card account twice and as a result I'm in poor standing with my credit card bank! I don't want any thing further from you and will look into fraud charges against you! CANCEL MY ACCOUNT WITH YOU!!!

They have been sending my information to a Credit company who keeps calling me, refusing to understand I NEVER ORDERED a thing from them. I NEVER RECIEVED a thing from them. They are demading payment.

My credit has been destroyed, I was buying a house now I can not. The phone calls are driving me crazy. The debt collectors are calling all hours of the day and night. Columbia house called me at 9:30 at night harrasing me. How do I get them to LEAVE ME ALONE. What part of I did not buy anything from you won't they ubderstand?

columbia house has billed me for an account which i have not even opened. they billed me $69 for dvd's but all they dvd's were sent back to them. I refuse to pay for something I don't even have. Also, they have sent that amount to a collection agency, I don't knonw what to do.

I recently received a letter from a collection agency which is NCO group. In the letter it says that I must pay the amount of $69. This is causing me mental stress, what do I do?

columbia house has billed me for an account which i have not even opened. they billed me $69 for dvd's but all they dvd's were sent back to them. I refuse to pay for something I don't even have. Also, they have sent that amount to a collection agency.

I recently received a letter from a collection agency which is NCO group. In the letter it says that I must pay the amount of $69. This is causing me mental stress, what do I do?

I dont know how they got my address. They simply sent me a DVD. I have not even visited their website.

I tried to call them back. But I did not manage to get to speak to a person. Now they have sent me a notice for $135.

what happened thet they sent me so many directors selections whit regular price,i did not have time to pay it of on time and they sed i have to just by 2 directors selections on all year,and nothing else.So i vas gona be nice and not return them.iI was stil paying what i own them and they quit senting me bill's.So i did little search on my payments and the bill is more then i payd for.

so now im crying to pay what they say thet i own them.I sent them a mesage to not sent me eny orders what i did not order.Ther respons was well u have to contact them,we can't do nothing about it.And i order some order on 60% off ind they charging me whit regular price.So i sent them a mesage to corect my price.They told me they cen't do that,becose they sant all ready whit regular price.So i have to be fine whit that.

i sent so many payments and just dont add up.I sant more maney then they sad that i did.

what happened thet they sent me so many directors selections whit regular price, i did not have time to pay it of on time and they sed i have to just by 2 directors selections on all year, and nothing else. So i vas gona be nice and not return them. iI was stil paying what i own them and they quit senting me bill's. So i did little search on my payments and the bill is more then i payd for.

so now im crying to pay what they say thet i own them. I sent them a mesage to not sent me eny orders what i did not order. Ther respons was well u have to contact them, we can't do nothing about it. And i order some order on 60% off ind they charging me whit regular price. So i sent them a mesage to corect my price. They told me they cen't do that, becose they sant all ready whit regular price. So i have to be fine whit that.

i sent so many payments and just dont add up. I sant more maney then they sad that i did.

Yesterday, I received a notice from Columbia house that I owed a remaining balance of 49.88 to fulfill my obligation of membership with them. Since my membership expired in September of 2007 I was surprised to be seeing the letter as I hadn't seen one previously. Frankly, I know I ordered from them in the past and agreed to their membership terms. I do not clearly recall just how many videos I purchased but I know it was quite a few as they were Christmas gifts for my sons. Apparently not all of them could be counted as membership movies so I am told.

Okay so this was the first statment for payment that I received. They sent it on the 24th of October according to the date on the letter. Today I go online to see what two movies I can pick out to fulfill my obligation and get them off my back only to find that because I used my debit card in the past to purchase movies that they had already charged my account and overdrafted my bank account for the amount.

I dig up a customer service number online (not on their site) and finally talk to a live person only to be told that since my account was actually due 13 months ago they had every right to use my credit card info to get payment and the bill in the mail was just a mistake on their part. So basically I was told by management that they didn't have to notify me that they were taking the money and that I would get a couple coupons in the mail to get my two movies. Now I have to pay 100 dollars in bank fees to clean up the mess and I'm told there is nothing I can do about it. Is this true?

My Bank account was overdrafted and overdraft fees were incurred leaving me having to come up with over 100 dollars to cover the expenses. I am a mother of 3 in a family of five where my husband is currently not working due to a brain Anuerysm (three surgeries since May 2008) and I don't have enough income to keep everything paid on my own.

I signed up for the membership in 2007 and I order one selection and was charge for another selection that I did not order they returned my money. Recently I received a letter saying that I had 2 months to complete my member ship or they was going to charge my account. I called customer service and they were saying my account was not found. On Nov 1 2008 My account was charged $100. 1 it hasnt been 2 months since the letter and for 2 they saying that they cant give me a refund because I had a year to complete this obligation.

Columbia house suppose to be cheaper then going to a regular store why would I pay $25 for a movie thats $15 at the store. I was out of work and that was all the money I had and they just took itand didnt even send a letter of the amount that I would be charged. Is it fair no because the members who sign up and dont use a credit card just get a bill in the mail but since I have the opportunity to have a card they feel like they can just take money out of my account and send me a paper to chose movies from.

It don't work like that the same way they went into my account the same way they can return my money. When asked to speak to a supervisor the rep pretends no one is available. Should they be allowed to rip people off like this hell no. I filled out the paper work for fraud because when you take money out of someones account without their approval thats fraud. They should accept their neglect on their end and stop blaming us for their tecnical difficulties.

I wasnt able to pay my phone bill or get food for my 3 year old son or gas

I received an invoice in the mail last week saying that I owed Columbia 124.70 and that they had sent me a letter letting me know that I was about to come due on my membership and had not fulfilled my obligations. I have never signed up for an account with Columbia House, and I have for some reason, been receiving DVDs from time to time, but I sign the return to sender. I am so aggravated.

I have sent them several emails telling them that I do not have an account with them, but they insist that I did sign up with them 2 years ago. However, I will not pay that ridiculous amount of money for something that I never signed up for. Can they report me to a collection agency if they don't have my social security number?

I cannot believe that a company can truly go after people the way that they have legally.

in the spring of 2007 i was notified by a collection letter that i was sent to collections for columbia house for 68 dollars. This was for something that purchased by someone and sent to a differant address than mine. they used my name. I never lived at the address that was indicated.

i called columbia house and i explained that i have not ordered or recieved anything. i further explained that i never lived at that address and went on to tell them where i lived currently and previous address. i also gave my phone number to them. they said that they would indicate that i dispute the charges and wont have to pay them. this week, a year and a half later i get a phone call for this issue again.

here the catch. now it is the same price but supposedly i got this sent to avis drive in 2006. i did not move to avis drive until 2007.

i dont know yet. how far can they actualy take something like this? this is not my bill

i received a bill out of nowhere for $135.45 stating that i had an open account and did not fulfill my obligation. i have not received anything from them in years accept advertisements which i immediately destroy. i sent a letter stating this and am waiting on a reply.

i do not owe this nor do i have an open account. i asked for proof of an open account. my credit will be marred. i currently have excellent credit

I signed up for a Club membership in June 2007. I do not remember the number of DVD's I agreed to purchase at regular price. I received monthly featured selection emails. I purchased one movie at regular price, and soon following that, it showed on my online account that I had fulfilled my agreement. I did purchase one additional movie in May 2008, and the online information continued to reflect my payment and that the membership agreement was met. I looked into how to cancel the account in June 2008, but I never wrote and sent the letter because the monthly director's selection emails stopped coming, and it became less of a priority with the birth of a baby around the same time.

Today, October 31, 2008, I noticed a pending charge on my debit card from Columbia House. I was certain that it was a mistake and looked at my account online. Again, it reflected a balance of zero and that my membership requirements had been fulfilled. I decided at that point to call Customer Service to see if they could explain the charge. Imagine my surprise when they informed me that the charge was for two DVD's at regular price to fulfill my membership obligation!

I told them that for months my account had shown that my membership was fulfilled, but they countered that it could only have reflected that since the charge in question was made. I asked them why then the account showed a balance of zero? They had no answer. I was told twice that an email had been sent informing me that I had not met my membership requirements. I never received such an email, and they flatly refused to resend it.

Of course they are refusing to reverse the charge to my card. The supervisor I spoke with admitted they had experienced problems with their online system, but flatly refused to do anything for me. I am now out $50.00 of grocery money to feed my family with next week. While I am thankful I noticed the charge and did not overdraft my account, it is still very inconvenient and comes at the worst possible time.

I have been getting phone calls for about to months now saying I owe Colubia House $100. something. I have told every representative that has called me that I have never recieved anything from this company nor have I ever signed up for anything from them. I was told once to write a letter and have it noterized saying this and I did so. But the phone calls continue and the other representatives I talk to say they dont do that and I have to pay this no matter what. That they are going to report it to my credit and they dont care if I signed up for this or if someone used my name, they just want their money.

THen today they called and I talk with a guy from Brazil and he asked me if I was married. He asked is that your child in the background. He then asked me what colture I was from and I said America. He went on to tell me that I wasnt right and how could I make will one if Im not married. I told him we couldnt afford to get married at this time. Then he asked if he could speak with my 4 yr old. Now what business does he have to ask if he can talk to my daughter let alone down me for my choices in life. I am very upset that companys can do this to people and get away with it.

sent me a DVD, witha bill of $5.00, I did not order this,I did not pay for this, then they send me another bill for $11.00, for interest and late fees. before it was over they sent me a bill saying I owe them $135.70 for DVDs which I did not order, did not receive, did not sign a contract for. they have called and harassed me multipe times, they have sent this to Allied Interstate Collections, who I have done some investigating on line and see they are as Ill reputed as Columbia House is

Frustration. I didnt sign up for any of this, and it has been nothing but a pain in the neck, they have turned this over to collections, I am concerned about my credit rating. I wonder just how many people they are doing this too, there should be a class action law suit against these companies.

I received a very disturbing call from a collections agency for an account I am supposedly supposed to have with Columbia House. I tried explaining to the man that I do not what he was talking about and said I refuse to pay for a $50 account that I don't have any knowledge. He kept being very insolent about the whole matter and I finally hung up.

He continues to call and leve messages for me to call him back. I am so upset about this that I have had an anxiety attack which I get from my heart problem. This should stop and I am beside myself over these threats. I have the phone number of this person if needed. No resolution was established.

My credit card is being charged by Columbia House DVD without my permission. Emailing the cst svc is USELESS & there is no way to contact a live person! I'm so angry about this. The charge they made overdrew my checking account & now i have $50 in fees from my bank.

I have never signed up with Columbia House and never recieved a DVD which they mailed me. Now, they asking me to pay $146.57 with the late charges for something which i never recieved. I never even recieved any mail earlier than this. In this mail marked as Urgent Message, also indicating if i don't pay this amount, they will refer my name to collection agency. I have a good credit report and they are screwing me up which i didn't even order and have never recieved. I'm so upset please tell me how i can prevent them to enter my name in collection agency.

I received a phone call from Takhar collection Service about a collection for the amount of 103.17 for movies that i have ordered. I should not have an account at Columbia House because i work for a video store I can get all my movies for free or if i want to own it cheaper than Columbia House. I called multiple times to both the collection service and Columbia House and they keep saying i don't have to pay and they will contact the other to take my name off the list and the next day i call they said i still owe money and they will send it to the one of the bureaus.

My credit is damaged and the annoying calls that my family gets.

I have received mail and phone calls from a collection agency trying to collect 163.00 for a member ship of this club of which I did not sign up for. They are threatening my credit score. I dont know how they got my personal info, but this is starting to become harassment. Please help!

My credit is being threatened.

I've read about previous security breaches exposing customer addresses and credit info, so I tried to delete my own credit card info from the website but can find no options to do so without providing a decond credit card. I emailed customer service, ask that my CC info be removed and I will provide it at time of purchases. They replied for now on I will have to pre-pay orders by CC/check/mo (which is what I did anyway), however my CC info is still being 'kept on file' on the website.

I feel that since I initially volunteered it be kept on file for the convenience when ordering, and since keeping a CC on file was not part of the initial contract, they should now honor my request to remove it (I would think there is some legislation regarding such consumer requests)

No damages have occured, this is purely preemptive to protect myself from future problems.

I did join the Columbia House dvd online club. I picked out and paid for my introductory package. I even picked out and paid for 3 other dvds shortly after joining. Every few weeks or so I receive the Directors Selection or whatever it is they call the automatic dvds they send out. I called the cs line and even sent in a request to please stop sending these selections.

I work 2nd shift and am not home when my mail arrives. Plus, its a pain to go online or call to request a return label! I went thru this process two or three times, yet kept getting the unwanted selections. The last I recieved was a double set of the SpiderMan movies. I can not remember which two they were, be it the first and second or the second and third. I went online yet again to request the return label. I didnt recieve one, so a couple weeks later I requested it yet again. Finally recieving it and getting the dvds sent back.

But now Columbia House is saying they did not get the dvds back and they want me to pay $36.00 for dvds that I dont even have! I have been trying to get this resolved for months. I refuse to pay that kind of amount for something I do not even have! Now to top off the entire mess they have reported me to a collection agency that wants even more. All together, they are now trying to charge me $66.88!

Today I recieved a bill from Columbia House for $135.70. It lists intro package $5.00 Late payment $3.00 another late payment of $3.00 and a Due on contract $124.70. It also in bold letters Collection Alert! warning notice before your account is referred to a nationwide collection agentcy. I have never ordered or recieved any products from Columbia House.

I am disabled and I have a payee who handles my finances. If this reports on my credit it could cause problems for me and my payee. I never ordered products or club membership from Columbia House. Can this be resolved?

For months now I have been getting Final Notice on a DVD, that I did order or received. They are trying to collecet in amount of $134.70. While I was writing them a letter, regarding this issue, I had stopped for a moment to check my checking account. There I noticed on October 14, 2008, has a pending charge of $25,74 from Columbia House DVD Club. Supposely be for a DVD I did not order.

This not the first time they credit the account. Several months ago they did the same thing, and I wrote a letter out which I still have copies for regarding a purchase I did not order. They did credit the account back. But has turned around and credit again. How dare they.

Just pure frustation regarding the whole matter.

You can reach a live person at Columbia House by calling 888 and entering your 11-digit account #. Hope this helps, because e-mailing them is useless, and finding ANY way to contact them on their website is non-existent.

I have composed numerous emails and made several phone calls to inform them that I have not received a selection that I have paid for. They have used the same email form telling me I must wait and additional four weeks before they will deal with the situation.

12 months ago we tried to cancel our membership after fulfilling our obligation to the original contract. My wife made the mistake of letting them withdraw charges to pay for the dvd's we received when we were active members. Once we cancelled after fulfilling the contract, we noticed Columbia House had withdrawn 8 times from our account without us knowing about it.

I tried to handle the situation myself but since I wasn't the person who originally set up the account I they wouldn't talk to me, and while on the phone with them they hung up on me. I had my wife call them right back and demand that our membership be cancelled. They said they would and that we needed to return the dvd's we had received. We hadn't received any dvd's since we had asked them to cancel our membership the first time. They told us they couldn't reimburse our money if we didn't have dvd's to return to them. They told us our membership was cancelled.

It has been 3 months and they stopped withdrawing from our checking account until two weeks ago, they started making withdraws again. In a one month time period they have withdrawn $84. We called them and they said we needed to return the dvd's they sent us. We haven't received dvd's in over a year but they have automatically withdrawn money from my checking account 11 times. We told them we were going to block them from being able to automatically withdraw money from my checking account and they said they would turn us in to a collection agency if we don't pay for or return dvd's they say they've sent.

I have paid over eighty one dollars in fees for movies I have not received because of mail theft, in attempt to keep my credit in excellent condition. I have threatened reporting them to better business bureau yet the movies continue to be charged to me. I even told them I am deceased

Nothing resolved. They email me payments yet there are no movies

I fullfilled our agreement w/Columbia House and just received a collection call from PCS. I was told by the gentleman that I had to pay 82.19 to close the contract. Even though we had met the contract obligations we had to pay to get out. This is a scam!

I do not feel that we have to pay for a fee to cancel an agreement.

In 2002 I opened an account with Columbia House DVD. At the conclusion of the contract I hadn't purchased the 3 or 4 DVDs required to complete their contract. Instead of giving me the option to resolve it, they turned it over to collections where I paid the $94.00. I then wanted the 3 to 4 DVDs that I now had credit for. They would not repond to my requests and actually getting a live person on the phone at their office in Terra Heute, Indiana was impossible.

This went on for months before I finally started a new account with them just to recoup the 4 DVDs. I sent them a letter stating why I had done this and that now we were even. The account was closed in August of 2005. I thought the matter was resolved. In July of 2008 they filed a collection agency report for the $94. I have worked for years to restore my credit and then this. I now know that there are hundreds of people just like me. I am a federal investigator with a clean record.

Unjust damaged to credit and an unwarrented bill for $94.00

I am trying to get out and it is impossible. Then they want to charge a ridiculous ammount to cancel with them. The customer service is non existing. I was actually told to learn how to read. That is bad, really bad costumer service. The best way to hit them were it hurst is to spread the word and for people NOT to sign up with them EVER.

I will be charge $100.00 to get out of their contract with nothing in return. They will even charge me for shipping that will NEVER occur and $25.00 for movies that I will never get.

I enrolled in a DVD club with minimum purchase requirements, minimum membership time, etc. I signed up over the Internet, but now I cannot un-enroll from this program. If I do not email/call (a number which has no humans working it!) each month, they send me a DVD I have not ordered and charge it to my Visa, even though I have met all minimum requirements and do not want to be in the club anymore!

When I first established an account with Colimbia House, everything was fine. However, it didn't take long before I was receiving selections I did not want. The first time I received a selection I thought I had not ordered, I just wrote it off as an oversite on my part. Of course, I had to pay for it. I knew I was obligated to buy a certain number of movies from them and it didn't take long to fulfill my contract.

It has been well over a year or more since I fulfilled my contract with Columbia House. Apparently a contract means nothing to the Columbia House staff or the customer service department. I could not say how many phone calls to the 800 number led only to dead ends. Marking the, decline, box for my Director's Selection via email, sending email requests to cancel my account and to receive no further mailings of any kind from them fell on deaf ears and apparently blind eyes.

Now, as of today, October 05, 2008, I have another selection which I will need to return to sender, as well as, a letter from Columbia House saying that I, recently mailed us a request to cancel. But, until they receive further information from me my, account will remain open. Dealing with this situation time after time has been such an emotional stress. Even my grandchildren have become frustrated with the situation for me. How can this company get by with these scams? I wish i had had the mind to check with this website BEFORE I became involved with this company.