ADT Reviews
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About ADT
ADT provides home security and alarm systems with devices like entry sensors, motion detection, smoke alarms and leak detectors to help ensure your home, family and belongings are protected from intruders and environmental disasters. The company offers both professionally installed and do-it-yourself systems featuring modern equipment for intrusion detection, video monitoring and smarthome automation.
- Variety of products
- Reliable service
- Smart-home connectivity
- Fast and helpful during alarm emergencies
- Installation cost
- Long wait times
- Equipment complaints
- Difficult to cancel
- Billing issues
Featured Reviews
Our editor’s take on ADT
ADT’s plans are ideal for homeowners looking for an established company with a wide array of home security products. Customers who have dealt with emergencies generally report positive experiences, especially regarding ADT’s quick and supportive response when alarms are triggered — a crucial factor for anyone investing in home security.
That said, we recommend considering other options before committing. While ADT earns praise for its product quality and individual service experiences, its overall customer ratings have declined over the past year, and a couple of competitors are now rated higher.
How customers rated ADT
Overall, customer reviews indicate a mix of positive and negative experiences with ADT. While some customers had positive experiences with customer service and felt secure with the system, many others faced issues with equipment and customer support. Some voiced confusion and complaints about the cancellation processes.
How satisfied are reviewers with ADT?
Star rating | High satisfaction | Neutral | Low satisfaction |
---|---|---|---|
3.8 / 5 | 2,835 (51%) | 1,136 (20%) | 1,584 (29%) |
Customer service: Fair
ADT has received mixed feedback from reviewers on ConsumerAffairs regarding their customer service interactions. While some customers have reported positive experiences with helpful and knowledgeable representatives, others have expressed various frustrations with ADT's services.
Many have complained about long wait times and unhelpful representatives. Some customers have had difficulty canceling their contracts or have been charged for services they didn’t receive. Overall, there is a lack of satisfaction with ADT's service and a feeling of being misled.
Ease of use: Good
Reviewers on ConsumerAffairs have generally given ADT's security systems positive feedback for their ease of use. Many customers have reported that the installation process was straightforward and that the system is easy to navigate and operate. They feel secure and have peace of mind with the quick alerts and easy-to-use controller panel.
Some customers have reported technical difficulties with the system, though, including false alarms and difficulties connecting to the mobile app. As with any technology product, individual experiences vary. It's crucial to thoroughly research and assess the system's capabilities before purchase.
Product reliability: Fair
Many customers have reported that the system works as expected and provides reliable security, but a few reviewers have expressed frustration with technical issues such as false alarms or malfunctioning equipment.
Compare ADT to other home security companies
Company | Customer rating | Installation | Monitoring | Mandatory commitment* | Equipment package starting costs | Monitoring costs | |
---|---|---|---|---|---|---|---|
![]() | 3.9 | Professional and DIY | Required with professional installation | 36 months; no-contract option available | Start at $349 to $719 | $29.99 to $39.99 | Get a Quote |
![]() | 4.6 | Professional (included with online purchases) | Required | Typical contract is 60 months; month-to-month available with upfront equipment purchase | Start at $997.99 to $2,827.92 | $19.99-$29.99+ | Get a Quote |
![]() | 2.7 | DIY | Required | 36 months (if financing) | Start at $402.96 to $790.91 | $24.99 per month | Get a Quote |
ADT equipment and technology
ADT customers can customize their home security packages with additional equipment. Some of ADT’s most popular home security equipment options include:
- Door and window sensors: These sensors detect when someone opens a door or window while your system is armed and alert you via text message.
- Motion detector: The company’s motion detectors send you custom alerts when a sensor is triggered. ADT states pets won't set off the company’s motion detectors.
- Google Nest cameras: ADT offers several types of Google Nest cameras, including battery-powered cameras for indoor and outdoor use, cameras with floodlights attached (for an additional charge) and wired cameras intended for indoor use.
- Google Nest Doorbell: ADT uses the Google Nest Doorbell, which lets you answer your door from virtually anywhere. The video doorbell function on the ADT mobile app lets you view who is on your front porch in real time and features high-definition video with dewarping technology and two-way audio.
ADT also offers a variety of Google Nest smart-home devices, including thermostats and the Nest Hub. The company also offers smoke/carbon monoxide detectors, flood detectors and smart door locks. Flexible payment options for equipment installation are also available.
ADT plans and cost
ADT home security packages range from $349.00 to $719.98. If you don’t want to pay upfront, ADT offers flexible payment options. Each plan requires a monthly cost for monitoring, which runs from $24.99 a month to $39.99 a month.
You can choose from several ADT home security system packages, including:
- Security Starter: This is ADT's least expensive package at $349.00. It comes with three door and window sensors, one motion sensor and a base unit to monitor your home. Monitoring and service costs start at $24.99 a month.
- Outdoor Video: ADT’s mid-tier package includes everything from the Security Starter package, plus a Google Nest Cam that works both indoors and outdoors, and a battery-powered Nest Doorbell camera. The package starts at $289, with monitoring and service costs starting at $39.99 per month.
- Front Door Protection: The company’s most comprehensive package includes three door and window sensors, a motion sensor, a Google Nest Doorbell with battery, a Yale Smart Lock and a base unit to monitor your home. The package starts at $719.98, with monitoring and service starting at $39.99 a month.
You also have the option of designing a custom system from scratch.
For more, see how costs compare for ADT vs. Vector, ADT vs. Xfinity, ADT vs. Cove and ADT vs. Guardian Protection.
FAQ
How does ADT work?
Once you activate your ADT alarm system, it can report a notification, such as a crossed motion sensor, in any monitored zone within your home. If a sensor triggers, the system transmits a signal through your cellular connection or broadband connection. ADT monitoring centers receive this alert and begin coordinating a response until the threat is over.
You can arm ADT home security systems through the ADT app, ADT+. ADT+ gives you instant alerts of activity, access to live video footage and control over your entire system, including smart locks, smart lighting, climate control and your security devices.
Monitoring requires a three-year agreement, and termination fees apply for breaking a contract.
If you like the idea of professional monitoring but don’t want to sign a contract, check out ADT Self Setup, a DIY option.
How long are ADT contracts?
ADT offers both contract and no-contract options, depending on the system you choose:
- Traditional ADT systems with professional installation typically come with a 36-month monitoring contract (24 months in California) and optional equipment financing for up to 60 months.
- ADT Self Setup (formerly Blue by ADT) offers month-to-month monitoring with no long-term contract, and equipment financing is available for up to 36 months.
How long does ADT take to install?
ADT offers quick, professional installation to ensure your equipment is set up properly. Depending on the size of your home, it could take less than an hour. Larger homes could take a little longer. Here’s what you can expect from the installation process:
- To prepare for your ADT home security installation, ensure your home has power, a working phone line or Wi-Fi connection and accessible outlets near potential camera locations.
- On the day of the installation, technicians arrive to set up your system. For hard-wired setups, installers run wires through the home to each device and sensor, including all door, window and motion sensors.
- The technician will walk you through how to use your ADT home security system so you’re confident you’re using everything correctly.
- Once the equipment is in place, personalize your protection with customized alerts, video monitoring and emergency alarms.
Can I add cameras to my ADT system?
Yes, ADT offers Google Nest cameras that can be added to any system with a video monitoring plan.
Is ADT worth it?
ADT may be worth it, but we encourage you to shop around before committing. Customer reviews have been lower as of late, with multiple complaints about billing and communication issues. When you look at ADT as a whole, it has so much to offer: a well-established brand with a wide range of products. But there are currently companies with better customer reviews that might be worth looking at.
For those considering ADT, it’s a good idea to get quotes from multiple companies. The process can often help clarify what you’re looking for in a home security system, allowing you to figure out if ADT is the company that best fits your needs.
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- 4,678,299 reviews on ConsumerAffairs are verified.
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- 4,678,299 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
ADT Company Information
- Social media:
- Company Name:
- ADT
- Year Founded:
- 1874
- Address:
- 1501 Yamato Road
- City:
- Boca Raton
- State/Province:
- FL
- Postal Code:
- 33431
- Country:
- United States
- Website:
- www.adt.com
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