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Overall Rating4.5 out of 5
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About ADT

ADT provides home security and alarm systems with features like entry sensors, motion detection, smoke alarms and leak detectors to help ensure your home, family and belongings are protected from intruders and environmental disasters. The company offers professionally installed systems available with top-of-the-line equipment for intrusion detection, video monitoring and smart-home automation.

Pros & Cons


  • Variety of products
  • Reliable service
  • Smart-home connectivity
  • Six-month money-back guarantee


  • Limited video capabilities
  • Installation cost

Bottom Line

ADT offers customized alarm and security systems with smart-home automation features and 24/7 monitoring. With ADT Pulse, the system can be connected to Amazon Alexa and your smart-home devices.

Featured Reviews

Tyler, TX

ADT's customer service is great. My understanding of what I was getting was awesome. I like the security of knowing my house and personal belongings are protected. Also, the addit...

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Hinesville, GA

… Having the system makes me feel more secure in my own home because you don't know what's going to happen. I like it good and I'm happy with ADT. The cameras were not in the pack...

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Our editor’s take on ADT

ADT’s plans are ideal for homeowners and others looking for a professionally installed and monitored home alarm system. The company requires longer commitments than some DIY competitors and doesn’t have a month-to-month option, but its variety of products and financing plans make it a strong candidate for anyone who doesn’t mind the contract length.

How customers rated ADT

ADT is an established home security company that offers a range of security solutions for residential and commercial properties. Based on reviews from ConsumerAffairs, it appears that customer service is the most common topic mentioned by reviewers, with about two-thirds of those reviews being negative.

Reviewers note that product reliability has improved over the past year when compared to previous years, however, and the products have remained consistently easy to use. Reviewers rarely mention issues with shipping or delivery, and the star rating for ADT has remained fairly consistent.

How satisfied are reviewers with ADT?

Star ratingHigh satisfactionNeutralLow satisfaction
4.2 / 5 411 (76%) 25 (5%) 100 (19%)

Overall, 18,771 people have found the reviews for ADT on ConsumerAffairs helpful.

Our analysis of the reviews on our site surfaced the following trends: 

  • Customer service is the most mentioned topic by reviewers, with about two-thirds of people leaving reviews on ConsumerAffairs having negative experiences.
  • ADT’s product reliability has improved over the past year when compared to previous years.
  • Reviews left on our site indicate that service technicians have gotten worse over the past three years.
  • ADT’s products have stayed consistently easy to use.
  • The company’s star rating has remained fairly consistent.
  • Customers rarely mention shipping or delivery.

Customer service: Fair

ADT has received mixed feedback from reviewers on ConsumerAffairs regarding their customer service interactions. While some customers have reported positive experiences with helpful and knowledgeable representatives, others have expressed frustration with long wait times, unresponsive customer service, and difficulty canceling their service.

Ease of use: Excellent

Reviewers on ConsumerAffairs have generally given ADT's security systems positive feedback for their ease of use. Many customers have reported that the installation process was straightforward and that the system is easy to navigate and operate.

Some customers have reported technical difficulties with the system, though, including false alarms and difficulties connecting to the mobile app. As with any technology product, individual experiences vary. It's crucial to thoroughly research and assess the system's capabilities before purchase.

Product reliability: Good

Many customers have reported that the system works as expected and provides reliable security, but a few reviewers have expressed frustration with technical issues such as false alarms or malfunctioning equipment.

Compare ADT to other home security companies

Rating# of reviewsInstallationMonitoringMandatory commitment*Equipment package starting costsMonitoring costs
ADTADT4.514,786 Professional (included with online purchases) Required 36 months (60 months if financing equipment) Start at $599 to $1,387 $45.99 to $59.99 Read Reviews
VivintVivint4.730,312 Professional (included with online purchases) Required Typical contract is 60 months; month-to-month available with upfront equipment purchase Start at $997.99 to $2,827.92 $19.99-$29.99+ Read Reviews
FrontpointFrontpoint3.98,058 DIY Required 36 months (if financing) Start at $402.96 to $790.91 $49.99 per month Read Reviews
*Does not include optional financing plans

ADT equipment and technology

ADT customers can customize their home security packages with additional equipment. Some of ADT’s most popular home security equipment options include:

  • Digital touch-screen panel: The digital panel is included with all plansand serves as the main control point for your ADT security system.
  • Door/window sensors: These sensors detect when someone opens a door or window while your system is armed and alert you via text message.
  • Motion detector: The company’s motion detectors send you custom alerts when a sensor is triggered. ADT states pets do not set off the company’s motion detectors.
  • Google Nest cameras: ADT offers several types of Google Nest camera, including battery-powered indoor/outdoor cameras, cameras with floodlights attached and wired cameras intended for indoor use.
  • Google Nest Doorbell: ADT uses the Google Nest Doorbell, which lets you answer your door from virtually anywhere. The video doorbell function on the ADT mobile app lets you view who is on your front porch in real time and features high-definition video with dewarping technology and two-way audio.

ADT also offers a variety of Google Nest smart-home devices, including Nest Wi-Fi routers, thermostats and the Nest Hub. The company also offers smoke/carbon monoxide detectors, flood detectors and smart door locks. Optional equipment are also eligible for 0% financing over five years.

ADT plans and cost

Monthly costs for ADT home security packages range from $28.99 per month to $57.99 per month. Equipment costs range from $599 to $1,387 and up, depending on what optional equipment you choose. If you don’t want to pay upfront, you can get 0% financing for 60 months, bringing the costs from $9.98 to $23.12 per month. Installation fees range from $99 to $199.

Each plan also requires a monthly cost for monitoring and the company’s quality service plan, which runs from $45.99 a month to $61.99 a month.

You can choose from several ADT home security system packages, including:

  • Build Your Own ($55.97/month): This is ADT’s least expensive option and comes with a digital touch-screen panel, three window/door sensors and motion detector. The equipment costs $9.98 a month for five years, and monitoring and the company’s quality service plan costs $45.99 a month.
  • Smart Home ($64.14/month): ADT’s mid-tier package includes a digital touchscreen panel, three door/window sensors, one motion detector and one smart door lock. The equipment runs $14.15 a month for five years, and monitoring and services adds an additional $49.99 a month.
  • Video and Smart Home ($83.11/month): The company’s most comprehensive package includes a digital touch-screen panel, three door/window systems, a motion detector, a smart door lock, a Google Nest doorbell  and a Google Nest camera that can be used indoors or outdoors. The equipment costs $23.12 a month, and monitoring and services cost $61.99 a month.

For more, see how costs compare for ADT vs. Vector, ADT vs. Xfinity, ADT vs. Cove and ADT vs. Guardian Protection.


How does ADT work?

Once you activate your ADT alarm system, it can report a notification, such as a crossed motion sensor, in any monitored zone within your home. If a sensor triggers, the system transmits a signal through a landline or cellular connection. ADT monitoring centers receive this alert and begin coordinating a response until the threat is over.

You can arm ADT home security systems either directly on the control panel or through the ADT app, ADT Control. ADT Control gives you instant alerts of activity, access to live video footage and control over your entire system, including smart locks, smart lighting, climate control and your security devices.

Monitoring requires a three-year agreement, and termination fees apply for breaking a contract.

If you like the idea of professional monitoring but don’t want to sign a contract, check out ADT Self-Install, a DIY option.

How long are ADT contracts?

ADT contracts are typically 36 months for the monitoring agreement and 60 months for financing equipment.

How long does ADT take to install?

ADT offers quick, professional installation to ensure your equipment is set up properly. Depending on the size of your home, it could take less than an hour. Larger homes could take a little longer. Here’s what you can expect from the installation process:

  1. To prepare for your ADT home security installation, ensure your home has power, a working phone line or Wi-Fi connection and accessible outlets near potential camera locations.
  2. On the day of the installation, technicians arrive to set up your system. For hard-wired setups, installers run wires through the home to each device and sensor, including all door, window and motion sensors.
  3. The technician will walk you through how to use your ADT home security system so you’re confident you’re using everything correctly.
  4. Once the equipment is in place, personalize your protection with customized alerts, video monitoring and emergency alarms.

Professional ADT installation costs start at $99 and vary based on the monitoring package, equipment and features you select. ADT offers a 90-day warranty following the installation. During that time, any necessary service comes at no charge.

Can I add cameras to my ADT system?

Yes, ADT offers Google Nest cameras that can be added to any system with a video monitoring plan.

Do you need a landline for ADT?

ADT systems can work with or without a landline.

Is ADT worth it?

We think ADT is worth considering if you want a professionally monitored home security system. People nationwide trust ADT, and it's an industry leader in security monitoring.

ADT offers several products and solutions to help protect homes and families, including an easy-to-use mobile app that sends text alerts and lets you control everything from your mobile device. Plus, the technology connects with smart-home devices for convenient automation.

ADT Reviews

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Page 1 Reviews 0 - 5
Verified purchase
Customer ServiceInstallation & SetupContract & TermsOnline & App

Reviewed Sept. 16, 2023

When I first called ADT on their 800 number, I paid some money and I got this credit towards equipment. The rep I talked to was eager but the rep I got after that was a little too eager and was doing a hard sell. He was trying to sell us things we didn't need and was a real go getter. I was a little put off by him. I knew he was going to try to sell us more, which he did, and our credit didn't go as far as I thought it would. It cost us another $300 beyond the credit we had. But he was very professional about the installation. Once we decided what we wanted and what we didn't, he went about and wired things up. He came over the evening before the movers came so we had an empty house with no furniture. He was there for a little more than an hour and was very efficient. Despite that, I don't want him to come again when we renew next February.

There was a $100 installation fee but you got it back supposedly so it didn't cost you anything. The problem was that you had to go to their website and print out your contract. At that time, we were unpacking boxes and I didn't know where the printer was. There was no way to do what we needed to do within the 30 days that we had to do it, so I never got that money back and I felt like they were giving with one hand and taking away with another. Other than that, we're very happy with the package that we got. We have alarms on the windows and the doors. We also have a glass breakage sensor on windows that don't open and we've got the electric eye that would trigger the alarm. We have a CO2 detector as well and the smoke detectors. We have movement sensors, too. We have a cat, so when we leave, we don't put it on the armed away because the cat's movement might trigger the alarm.

I like the idea that I have been contacted by the company, and whenever I've called, I've gotten immediate response. When I got hacked with a credit card, I had to give them a new one, and I got friendly and knowledgeable service. I also had an issue once with the smoke detector when I was trying to put a battery back in and it turned out that I shouldn't have done that. But the company called and resolved everything fine. With ADT, I sleep better knowing that the alarm’s on at night and that we're in a safe part of town where we live. The cost is also not that expensive as we're paying $53 a month right now. We've never had an issue with a break-in and we don't always remember to turn the alarm on when we leave, but the signs deter bad people. Somebody's going to think twice about whether they want to mess with the system or not, and even if we've forgotten to turn it on, I don't think they would take a chance.

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Response from ADT

Hello there! We truly appreciate you taking the time to share your experience with us. It's great to hear that you've had a positive overall experience with our security system and that you've found value in the services we provide.

I understand that your initial interactions with our representatives had some ups and downs, and we're sorry if you felt uncomfortable during the sales process. We always aim to provide helpful and informative guidance to our customers, so your feedback is important to us.

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    Verified purchase
    Customer ServiceMonitoringCamera & Video

    Reviewed Aug. 26, 2023

    My wife and I purchased the most expensive system that ADT has. We've got cameras inside the house, outside the house, essentially from every entrance, every exit and the 360s. And it has worked flawlessly. The guys will give their personal phone numbers and if you have any kind of problems, something they failed to do, they'll turn around and come right back. If you put the 360 cameras on the corner of a house, at that point, it can't see through your walls, but you can look around corners with it. And you can raise it up and look at a further distance. You can zoom and set it for its default settings. I'm 65 years old and I can run around my house on my ADT system. I'm sitting on a recliner and I got all my cameras up and in five seconds, I can tell you there's no one in my yard within 100 yards of my house.

    We live on a farm and I've got a barn that I can see way out in the field. It's got expensive tractors in it. It's too far for Wi-Fi but it's well lit up. We had some scoundrels moving around our farm and I had an idea, so I called ADT. I asked to speak to a manager and when I told him my idea, he said he was gonna give me the phone number of the secretary to their VP and he wanted me to tell him what I told him. They used to have a system called ADT Pulse and they did away with that system. You had to download another software called Connect in order to see your cameras. To disarm and arm your house, you still sign in to ADT. It's just a different software with different cameras that have higher quality.

    I spoke with the secretary and I said we had ADT Pulse. They sound like air raid sirens up on our roof on the north and the south end of our home to where it would draw attention. If it comes on, it sounds like a tornado is coming through. With their connect system, those horns didn't work. I was disappointed about that because they're 110. They're hardwired. I don't do the battery thing. If it's not hardwired in, I don't want it. I don't want to have to call every six months to have batteries put in our stuff and then tell me I've got to pay a fee for them coming out here. I talked to this guy and I said I could see my barn from the house and I got about $4,000 worth of signs that I had on Pulse that ADT just killed. It's just going to waste and the wires are hanging right behind the device that they put to record 30 days’ worth of 24-hour video off of six cameras.

    I asked why they couldn't write the code and put a button on my phone that I could download or they could download to my phone that I could set those sirens off without calling the police if I saw somebody out there stealing something out of my barn and making them think that there was a motion detector at the barn. He's the secretary and he said he would talk to his boss. He said he liked it and would make a few phone calls to an engineer. There were seven guys that came, including the VP, and they built these little generators that plug in behind my system. He had his tech download it on my phone. They said they were gonna start marketing this and I was not gonna get any money for it, but I got what I asked for. As long as you know you're not getting ripped off and they don't go up exponentially, that's just the way it is. ADT couldn’t get any better. It beats the hell out of AT&T.

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    Response from ADT

    Thank you for taking the time to write a review. We appreciate the 5 Stars.

    Verified purchase
    Customer ServiceTech

    Reviewed July 27, 2023

    We signed up with ADT and they put in the sensors. Then, when we moved to our new house, we had them put in new sensors and kept our account with them. If it goes off, ADT definitely calls the phone numbers they have. Sometimes, it’s my phone that goes off and if I haven't answered, my husband's phone goes off and he answers it. So ADT definitely responds and asks us if we want them to call the police. In both cases, we did, but it turned out that we have French doors that are a little loose. So, when there was a thunderstorm and there was a big truck that went by, those two things set off the alarm. But in all these years, we’ve only had the alarm go off twice like that.

    We use the Away button when we're going out and then, we use the Stay button. We had new batteries put in so we called and a serviceman came out and put the new battery in the thing on the wall. But we didn't check the battery on the one we have up here next to the bed. So, someone got on the phone with my husband and talked him through how to change that battery. The techs come out and do that for free and we appreciate that because it's part of our service. But we don't have to have that very often. I don't use the remote that often but I started using it recently, and it works well. It's nice not to have to come in and walk to the wall-mounted section to turn the system off.

    In the beginning, there was a door chime that goes off whenever someone opens or closes the door. I used that for a while but we decided that was too much noise. I was a single woman for many years so I've always locked my doors. Even if we're out gardening, we lock the doors because people can get in your house if your back door is open and you're out front. So, I feel very safe because we have this system. If people wanna get a system that's very responsive, use ADT. A couple of times, we set the alarm off ourselves and did not get to it in time, and we got a text. If people want a group that's on top of it, ADT is the one I would get. The backup to the system with a real person is what's important.

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    Response from ADT

    Hello Carol. Thank you for being a loyal customer and part of the ADT family. Thank you for your 5 star review. Take care and stay safe!

    Verified purchase
    Customer ServiceMonitoringTech

    Reviewed June 9, 2023

    ADT's rep came by, started talking about the stuff that they offered, and I decided to go with it. Anything that I got from the salesman directly at the time of purchase, the equipment was free and just the service had to be paid for. And anything that I bought after he was done, I had to pay for the equipment and it was huge savings. When I first got ADT, I had everything installed. I had small issues with a couple of door sensors, and I didn't realize at the time that sometimes they use outside contractors to do their work. But the contractor that came, he came both times. Very nice guy.

    I got the motion detector inside. I added two more doors to have the trip sensors on them. I got two of the Google Nest cameras, and I got one carbon monoxide detector that's hooked up, and I went back later and bought another one. I've heard a lot of people say that the cost goes up pretty bad after a while, but, so far, mine hasn't. Also, I like the 24-hour technical support. They are top-notch compared to everything else that I've seen.

    I've had my sensors since December. Last month, it saved our lives, because we have liquid propane for our hot water heater, and there was an issue with it. It's in the basement. We got up early in the morning. I got up for a few minutes and wasn't feeling great, and the CO2 alarm went off and woke everybody in the house up. Also, ADT called my phone and my wife's phone simultaneously. And because it was a fire or CO2 life-threatening situation, they didn't wait to call. They called the fire department immediately and started repeatedly calling the person in the house until somebody answered, to make sure that everyone would get out. They got us out before the fire department even got there. For $50 a month, both my young children, my dog, and my wife are all alive today because of ADT. And it happened within less than a year of me buying the system.

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    Response from ADT

    Thank you so much for sharing your incredible experience with ADT. We are genuinely thrilled to hear that our security system has played such a crucial role in protecting your family and home.

    Your testimonial regarding the prompt response from our team and the life-saving actions taken during the CO2 alarm incident truly highlights the effectiveness of our services. It's heartwarming to know that our 24-hour technical support and immediate contact with the fire department contributed to ensuring the safety of your loved ones. - Mazen

    Verified purchase
    Customer ServiceCamera & Video

    Reviewed March 2, 2023

    I went with ADT because I wanted to be sure that I was going to get consistent service and that my security was not going to go down constantly, lose power, or have a problem and need constant repairs. I called them for something and while I was talking to an ADT rep, they said, "Oh, looking at your system, it's outdated. And I'll say January 1st, it's not going to work any longer." I said, "Why is that?" They said, "Because we are upgrading from the 2.5 to 5." I have the equipment. I said, "Well, you know, I recently paid for and installed an outdoor camera with ADT. I have several other things." The person was telling me that none of the stuff that I had currently was going to work and that it would need to be replaced and they gave me a price of $1,800.

    I called back and spoke to a second person and I said just because they've decided to upgrade to 5G, I shouldn't have to be responsible for replacing all of my working equipment. They said, "Well, looking at your outdoor camera, that's going to work. Oh, and looking at this, that's still going to work. And this is still going to work." So, that was how the price went down to 1,100. I got to thinking about it again before I scheduled them to come out. I thought, "You know what? This is ridiculous that I have to put out $1,100 for working equipment." So, I called and spoke to a third person and the price came to $638. A number of items still worked. I did need to get a new panel. That was outdated, and I was fine with that. My indoor cameras are plug-in, so they're not remote. I can unplug it right now and put it in a different room. Why would I have to get new indoor cameras? I had three, but I went ahead and got two.

    When they came out, I had two sensors put on. So, that was beneficial to a slider and a window on my second floor, which I hadn't done just because it was on the second floor. So, that was okay and I was all right with that. As far as payments, it was supposed to be three payments of 200 and some dollars. I went into my bank account and 400 and some dollars had been taken out. So, that was quite a fiasco to try to get that resolved. That took probably several weeks. Finally, I spoke to a manager who gave me his direct phone line to call him if I had any other issues. He resolved the problem right away. When you call in, you first have to talk to the person who asked for all your security information. Then, they transfer you to another person and if that person is not the one to resolve your issue, you go to another one.

    So when I finally somehow reached this person in management, that was huge. He told me to call back if I needed anything else. I did call him one other time. I gave the extension that he'd given me, and they didn't want to transfer me. There's a reason that I have this direct line and this manager told me to specifically speak with him. I guess a lot of companies can be that way. Sometimes it’s very challenging depending on who you're speaking with. It might take four people to finally get things resolved or get to the right person. So, I understand that.

    The person who came out and upgraded everything was very pleasant and professional but cordial. And anyone who's come out before that, I get the same thing. Anytime someone has come out from ADT, they're all terrific. ADT is a great company. Their marketing is terrific. Their support people who come out to address issues are very good. They're very professional and timely. They call before they're going to be here. They always protect their feet. Overall, they do a very good job. I've been very happy about that.

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    Jessica increased rating by 1 star.
    Customer ServiceContract & Terms
    After a positive interaction with ADT, Jessica increased their star rating on Sept. 9, 2023.

    Updated review: Sept. 9, 2023

    Still not happy at all regarding my past experience with them, however I am being generous by giving one more star for the response I received today from this website and their social media team. Too bad the social media team isn't in charge of the account management team, they could learn a thing or two from them on how to acknowledge a customer.

    Original Review: Sept. 9, 2023

    Have had this system for 3 years, 2 1/2 of which I did not use and actually removed the system from the house after having multiple alarms go off with no follow up phone calls. They finally called me one day, which took 6 hours to call me and my 12 yr old son was in the house, when they called I told them to yes dispatch the police BUT to tell the dispatcher that a 12 yr old boy was in the house. Well guess what they DIDN'T do!! Luckily the cops got my son out of the house safely, but were so mad that they called me and screamed at me for 10 minutes because they almost shot my son - they had no idea he was in the house and I should have notified ADT that he was in the house. Right then and there I disconnected all of their equipment. Paid the monthly bill until the contract was up which was finally 2 months ago - BUT SHOCKER guess what, you can't cancel.

    I have been calling for 2 months and every time I am on hold for over an hour each time. RIDICULOUS - can't send an email to cancel your account, can't talk to the billing dept or the customer care center. You have to call a special account cancellation number - which never gets answered. SHADY PRACTICES. They DO NOT monitor your home, they DO NOT follow direction, they DO NOT understand what customer service is. Should have known what type of company they were when the initial salesman came to my house for the demo and flat out told us after 2 hours that he was not able to leave until he made the sale, so he ended up selling us the whole set up for around $50. If you decide to go with ADT, which I don't suggest, just keep telling them no it's too expensive and you will get a whole system for less than cost. Horrible company!

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    Response from ADT

    I'm sorry to hear about your experience with our service, and I truly understand your frustration. Safety and security are our top priorities, and it's deeply concerning to hear about the incident involving your son. Please accept our sincerest apologies for any distress this may have caused you and your family.

    In order to assist you further and address your concerns, we'll need some specific information from you. Could you please send us an email to with your complete address, phone number, and a detailed description of the issues you've faced? This will allow us to locate your account and investigate the situation thoroughly.

    Verified purchase
    Customer ServiceTech

    Reviewed Aug. 30, 2023

    The gentleman from ADT who came to my house was a very good salesman. He explained everything to me, and he said, "We'll install all this stuff for free if you sign up with us for three years." So, I signed up. My service package is great. I don't have any problems with it. I inadvertently set the alarm off one day, and they called me right away and asked for the password. I gave it to them, and everything was good. I feel good about the service. I go to bed every night and I turn it on, and I feel safer. If you don't have ADT yet, get it. If you have somebody else, get rid of them and get ADT. They're great.

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    Response from ADT

    Thank you for taking the time to write a review. We appreciate the 5 stars.


    Reviewed Aug. 30, 2023

    On Aug 2023 I contacted Att Technical Support to help me with the security camera issue, they offered to send me a technician out to solve the issue for a fee of $59 I requested the fees to be waived and as a courtesy the representative what ahead and waive the charge. He did not disclose they would be any other charges for the service. The technician showed up 30 minutes late to appointment. The next day my credit card on file got charge for the amount of $314 by ADT.

    When I contacted ADT billing inquiring about the fees they informed me that this is valid charges for the service on my security camera. I requested the fees to be reversed as it was not disclosed prior to the service nor it was authorized, the billing department representative refused to reverse the charge and said it's a valid charge and will not be reversed, although he did acknowledged that the fees were not disclosed, however, he said we will not be reversing the money. I am extremely disappointed. There are many companies out there can offer you much better service and integrity. Do not choose ADT.

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    Response from ADT

    Hello, We do apologize for the frustration this has caused you. The charges for the service call are outlined in your contract under the terms and conditions. Thank you

    Resolution In Progress
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    Customer ServiceMonitoringContract & Terms

    Reviewed Aug. 29, 2023

    This company is totally opaque in doing business in the residential alarm business. I canceled my service as of July 3, 2023. The lady did not seem to want to cancel the service, and ultimately didn't. I called back on July 17 and found it was still acting. The person said he would cancel it as of July 3. I subsequently got a bill for July and a partial bill for August, reflecting some small print in the contract that required a 30-day notice to cancel. The company also charged $65 a month for monitoring. There are so many companies available in this business now, all equally as good as ADT and much lower monthly monitoring. I can't say strongly enough that you should avoid ADT for residential alarm service.

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    Response from ADT

    Hi Thomas, we are sorry to learn how you feel. We believe in being transparent, that is why the 30 day cancellation policy is listed in the terms and conditions. Thank you

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    Customer ServiceContract & Terms

    Reviewed Aug. 28, 2023

    I was trying to cancel my service ADT SECURITY after the completion of my contract, they keep disconnecting my calls after 3-4 times forwarding my call to different departments. I am trying for last 2hrs. Still unsuccessful. Please don’t trust this company at all. Worst customer service ever. They should give option for cancellation on the online services. Terrible.

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    Response from ADT

    Hello. We apologize for the frustrating experiences calling in for help with your account. We do see that your request has been received and that your account is scheduled for cancellation effective 9/27/23.

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    ADT Company Information

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    Year Founded:
    1501 Yamato Road
    Boca Raton
    Postal Code:
    United States