ADT

ADT sends out a newsletter periodically telling of customers' experiences. In the latest issue there was a couple sharing how their home caught on fire because the dryer vent needed cleaning. They described the positive help they received from ADT. I want to thank ADT for their newsletters; because of that particular one I had my dryer vent cleaned. It was packed with lint--a place looking for trouble! If it had not been for their newsletter, I probably would never have thought of having the lint system cleaned. Thank you ADT; I feel that my home is safer--not only because of your 24 hour protection, but because of the advice you give in your newsletters.

He explained everything that I needed because I am a widow and live alone. Three days after I moved into my new home someone tried to open my garage door. My real estate agent recommended ADT. I called and got an appointment right away. Scot ** was very professional and a pleasure to talk with. On my part I kept him longer than he should have been here. He suggested things that I would need and let me decide what type of protection I would feel safe with. So far everything has been working very well and very easy to use. I don't go out much but feel very secure that everything is safe. Thank you Scot.

I have had ADT for several years and have never had a false alarm. It’s very easy to operate and the monthly fees are reasonable. I was able to set the number of seconds I needed to get out the door after turning it on. Likewise, you can also set the time needed once you open the door to be able to shut it off. I really like the fact that the battery will take over if for some reason you lose power. I’ve received helpful and courteous service when I’ve called about the battery needing to be replaced. That was easy. I purchased the battery and was able to install it myself. I feel very safe with this system.

I like the system. It's got a bunch of options and features including front door, sliding door, window, entry, and exit alarms. We have the complete system installed in our home. However, we couldn't get into the system when we moved in. Apparently it got cancelled until the new contract was signed. Oh, the in-home alarm still worked but over time when the company came to renew the contract, the guy who came to our home, because we can't afford the monthly charges, started unhooking wires to the point of removing parts here and their dis-alarming the whole system.

I am moving and had to move service to my new home. I was connected to Joshua via ADT phone service and he was beyond helpful, not pushy but educated me on my decision. I had to talk to my SO and he was able to email me the information and even called me back when I wanted to proceed. He did not hide anything and was open and transparent throughout the process. I may have cancelled service if it would have been a big ordeal moving to a new home but he made it quick and easy. Thank you Joshua for your amazing customer service. I hope I could deal with you for my other services too!

In mid July of 2019 my panel kept going off saying no signal. After a week of this continuous activity I called ADT. They scheduled a tech to come out to check it out. Turned out the panel wasn’t getting signal so they said they would come back in two weeks to try another panel. Came back to try another and it didn’t work. Tech said we would have to call to cancel. Called to cancel and was told that we wouldn’t have to pay canceling fee because they couldn’t provide service which makes contract void and that we would get reimbursed for the month of July. Was charged for August and September and a service fee. Called to find out what was going on... Was transferred twice then disconnected.

Had 3 different technical come to our house during one week period and nothing was done. They blamed each other saying that tech before did a terrible job but did not fixed the problem. Having fourth technician coming tomorrow. Will see. Can’t even talked to manager because they would not give any phone numbers or any info. It’s why I am leaving a bad review.

I have been an ADT customer for over 30 years. Most of those years were good. But within the last three to five years all has gone to hell. My system goes off and provided false alarms during every storm and even if there is a momentary power fluctuation. ADT has repaired the system, but again to no avail. Three to five false alarms a night during thunder storms is the norm now. I have spoken to ADT several times and even written the CEO during which they say everyone's alarm does this and there is nothing that they can do. Within the next few months i will become the customer of a better company -- especially better in customer service and equipment.

I should have thrown them out of the house when I asked them to start monitoring my EXISTING system and they cut all the wires. Instead of adding to my existing wired system, the tech WITHOUT authority cut the wires and started to install a wireless system which I Specifically told the company I didnt want. They cant seem to get the billing straight. I have contacted them multiple times to get it straightened out and yet every month they call me and tell me my payment is late. I am paying 3 weeks early to avoid the calls and they call anyway.

I recently purchased my home and had a sales rep from ADT knock on my door. I should have just said NO and ended it there. I said sure, install the system. I was assured it would be $170 install after all these "credits" and "discounts". When the 3rd party installer arrived, I had to pay an additional $800 for the equipment, and the $170 was only the fee to have it installed. I received one outdoor camera and one video doorbell, in addition to 4 door sensors, 5 window sensors, one thermostat, and one arming panel. After 2 days, I had the installer come back out to troubleshoot the doorbell camera because it wasn't recording. He removed and installed a new one, but I received the same result. People walked right past with zero movements recorded.