ADT

We were receiving alarm faults on a door sensor and scheduled a visit with a technician. I received 2 appointment notices via text message, one the day before and one the same day the visit was scheduled, of which I was asked to confirm or cancel by responding to the text. Sam (the technician) arrived on time. After he replaced the faulty sensor, he took the time to check our cell unit, he noticed it was an older 3G and replaced it with a newer 4G.

He explained everything that I needed because I am a widow and live alone. Three days after I moved into my new home someone tried to open my garage door. My real estate agent recommended ADT. I called and got an appointment right away. Scot ** was very professional and a pleasure to talk with. On my part I kept him longer than he should have been here. He suggested things that I would need and let me decide what type of protection I would feel safe with. So far everything has been working very well and very easy to use. I don't go out much but feel very secure that everything is safe. Thank you Scot.

I have had ADT for several years and have never had a false alarm. It’s very easy to operate and the monthly fees are reasonable. I was able to set the number of seconds I needed to get out the door after turning it on. Likewise, you can also set the time needed once you open the door to be able to shut it off. I really like the fact that the battery will take over if for some reason you lose power. I’ve received helpful and courteous service when I’ve called about the battery needing to be replaced. That was easy. I purchased the battery and was able to install it myself. I feel very safe with this system.

I like the system. It's got a bunch of options and features including front door, sliding door, window, entry, and exit alarms. We have the complete system installed in our home. However, we couldn't get into the system when we moved in. Apparently it got cancelled until the new contract was signed. Oh, the in-home alarm still worked but over time when the company came to renew the contract, the guy who came to our home, because we can't afford the monthly charges, started unhooking wires to the point of removing parts here and their dis-alarming the whole system.

I am moving and had to move service to my new home. I was connected to Joshua via ADT phone service and he was beyond helpful, not pushy but educated me on my decision. I had to talk to my SO and he was able to email me the information and even called me back when I wanted to proceed. He did not hide anything and was open and transparent throughout the process. I may have cancelled service if it would have been a big ordeal moving to a new home but he made it quick and easy. Thank you Joshua for your amazing customer service. I hope I could deal with you for my other services too!

I got my system through a salesman who came by since we had just bought the place. A year into it and I have to replace window monitors and finally get the remote I was promised the first time around. It took three phone calls to finally get someone out here and repeated canceled appointments that I waited on and never got here. At the third time, finally someone came and I had to pay for more equipment and refigure the contract (add more to it). Then last month, one of the sensors went out. Called in, was told to set up an appointment to get it fixed. When I asked how much will this cost me, I was told nothing that there was insurance on the device. The sensor begins working right before the tech gets here, and the tech has no clue what happened. Lo and behold, I check my account and there it is a service work order for $26.07.

I cannot write a review until if I see if the problem has been resolved. I want the camera to do what I am paying for it to do, which is to record ALL movement/motion at all times. I do not like the fact that it only records for 30 seconds once the movement begins.

Overall I am just not impressed. Whenever I call about a bill or payment NO PROBLEM. But when I call for help all of sudden no one can figure it out. I can call back if I have further questions, I'm calling now for assistance why should I have to call back. I have two light bulbs from the company and they have not worked in forever, I called and no one seems to understand what the issue is, they say to call back when I am in front of the light bulbs... With must of today's customer service departments they will schedule a callback time. That way the customer doesn't have to wait on hold and re-explain the situation. But not with ADT.

I have been very pleased with the fast response that I receive and the wonderful people that I have talked with they are so pleasant! They are very thoughtful when they call and talk with you and most patient. I really appreciate what they do for me to see that my property is safe while I am away and at night when I am in my bed asleep!

We spent $2000.00 to install ADT Home security on their equipment in June of this year. There are no training in how to maintain equipment especially no explanation on door bell camera. We have a problem in October & no help was given to fix the problem. To cancel the service, they only works from Monday to Friday, but order service, they open everyday. This is a big firm but no professionalism. People in support will only tell you to call on Monday or you have to do the debug on their equipment for them instead of sending someone over. Bad company to deal with in security.