ADT

I was getting notification that I was running out of video storage 2 weeks before the first of the month. I called ADT and was treated with great respect and concern for my concern. Within moments, the issue was resolved and ADT made sure I was happy with the outcome. What a GREAT team!

We were receiving alarm faults on a door sensor and scheduled a visit with a technician. I received 2 appointment notices via text message, one the day before and one the same day the visit was scheduled, of which I was asked to confirm or cancel by responding to the text. Sam (the technician) arrived on time. After he replaced the faulty sensor, he took the time to check our cell unit, he noticed it was an older 3G and replaced it with a newer 4G.

I have had ADT for several years and have never had a false alarm. It’s very easy to operate and the monthly fees are reasonable. I was able to set the number of seconds I needed to get out the door after turning it on. Likewise, you can also set the time needed once you open the door to be able to shut it off. I really like the fact that the battery will take over if for some reason you lose power. I’ve received helpful and courteous service when I’ve called about the battery needing to be replaced. That was easy. I purchased the battery and was able to install it myself. I feel very safe with this system.

I like the system. It's got a bunch of options and features including front door, sliding door, window, entry, and exit alarms. We have the complete system installed in our home. However, we couldn't get into the system when we moved in. Apparently it got cancelled until the new contract was signed. Oh, the in-home alarm still worked but over time when the company came to renew the contract, the guy who came to our home, because we can't afford the monthly charges, started unhooking wires to the point of removing parts here and their dis-alarming the whole system.

I am moving and had to move service to my new home. I was connected to Joshua via ADT phone service and he was beyond helpful, not pushy but educated me on my decision. I had to talk to my SO and he was able to email me the information and even called me back when I wanted to proceed. He did not hide anything and was open and transparent throughout the process. I may have cancelled service if it would have been a big ordeal moving to a new home but he made it quick and easy. Thank you Joshua for your amazing customer service. I hope I could deal with you for my other services too!

You never can expect having a smart home through working with a bunch of dummies who give you this service. Very impolite, unprofessional agents and associates who works for this company because they couldn’t find another job. I got the service three weeks ago and was happy and excited to get it but in last three weeks I found out I have paid that much money to purchase stress, anger and dealing with dummies. I’ll refund it.

I have ADT for yrs and that’s because I’m locked on a deal I can’t get out, every time I move, I’m move and the contract starts from the beginning and locked in for a new one contract. I can’t seem to get out of it and locked for another 3 yrs. If I try to get out I have to pay the price they claim waiving in the beginning of your contract which is really your three year signed contract that they lock you in. I believe we have so many apps with so many choices. Let’s take about when my alarm goes off they don’t send the police officer to my apartment in 3 minutes. they ignore and assume it’s a false alarm and then I get an email that my alarm went off. What I’m really paying for to use the app?.

I have had a really bad experience with ADT. I am even just tired to keep calling them. The technician who came into my house on December 31st 2019 was very pushy to sell me their security system and monitoring. He spent about 3 hours trying to convince me. Unfortunately, at the end he did it. BE AWARE because they tell you what you want to hear at the moment of selling you their stuff and it comes out to be all but lies. He said that after the holidays he was going to take care of the pending things personally. Which he never did and every time I have called requesting that they take care of this, they ended up washing their hands and promising me that are going to call me back and no one ever follows up.

I am having to move my business out of my current location due to the coronavirus. I do not have a new location for this business, so it will most likely permanently close. They are saying I have to pay $1914 to finish out my contract. I do not have that to pay from a permanently closed business. They said I could relocate to a new place to avoid that fee. I said I might find a new temporary place for the business where I could relocate it eventually, but I have no idea where or when.

I have been a customer with ADT for 15+ years. I was billed and sent to collections after I moved out of an apartment. I was no longer under contract after 3 yrs. They made it difficult for me to cancel when I moved out and then billed me for 5 months after I moved out! Horrible business ethics. Seems like new owners of company. Do not use this company!!!! I have never written a review for a company in my life but I need to let consumers know.