ADT Reviews

ADT Reviews

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Overall Rating4.5 out of 5
See all 14,818 reviews

About ADT Reviews

ADT provides home security and alarm systems with features like entry sensors, motion detection, smoke alarms and leak detectors to help ensure your home, family and belongings are protected from intruders and environmental disasters. The company offers professionally installed systems available with top-of-the-line equipment for intrusion detection, video monitoring and smart-home automation.

Pros & Cons


  • Variety of products
  • Reliable service
  • Smart-home connectivity
  • Six-month money-back guarantee


  • Limited video capabilities
  • Installation cost

Bottom Line

ADT offers customized alarm and security systems with smart-home automation features and 24/7 monitoring. With ADT Pulse, the system can be connected to Amazon Alexa and your smart-home devices.

Featured Reviews

Tyler, TX

ADT's customer service is great. My understanding of what I was getting was awesome. I like the security of knowing my house and personal belongings are protected. Also, the addit...

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Hinesville, GA

… Having the system makes me feel more secure in my own home because you don't know what's going to happen. I like it good and I'm happy with ADT. The cameras were not in the pack...

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Our editor’s take on ADT

ADT’s plans are ideal for homeowners and others looking for a professionally installed and monitored home alarm system. The company requires longer commitments than some DIY competitors and doesn’t have a month-to-month option, but its variety of products and financing plans make it a strong candidate for anyone who doesn’t mind the contract length.

How customers rated ADT

ADT is an established home security company that offers a range of security solutions for residential and commercial properties. Based on reviews from ConsumerAffairs, it appears that customer service is the most common topic mentioned by reviewers, with about two-thirds of those reviews being negative.

Reviewers note that product reliability has improved over the past year when compared to previous years, however, and the products have remained consistently easy to use. Reviewers rarely mention issues with shipping or delivery, and the star rating for ADT has remained fairly consistent.

How satisfied are reviewers with ADT?

Star ratingHigh satisfactionNeutralLow satisfaction
4.2 / 5 411 (76%) 25 (5%) 100 (19%)

Overall, 18,771 people have found the reviews for ADT on ConsumerAffairs helpful.

Our analysis of the reviews on our site surfaced the following trends: 

  • Customer service is the most mentioned topic by reviewers, with about two-thirds of people leaving reviews on ConsumerAffairs having negative experiences.
  • ADT’s product reliability has improved over the past year when compared to previous years.
  • Reviews left on our site indicate that service technicians have gotten worse over the past three years.
  • ADT’s products have stayed consistently easy to use.
  • The company’s star rating has remained fairly consistent.
  • Customers rarely mention shipping or delivery.

Customer service: Fair

ADT has received mixed feedback from reviewers on ConsumerAffairs regarding their customer service interactions. While some customers have reported positive experiences with helpful and knowledgeable representatives, others have expressed frustration with long wait times, unresponsive customer service, and difficulty canceling their service.

Ease of use: Excellent

Reviewers on ConsumerAffairs have generally given ADT's security systems positive feedback for their ease of use. Many customers have reported that the installation process was straightforward and that the system is easy to navigate and operate.

Some customers have reported technical difficulties with the system, though, including false alarms and difficulties connecting to the mobile app. As with any technology product, individual experiences vary. It's crucial to thoroughly research and assess the system's capabilities before purchase.

Product reliability: Good

Many customers have reported that the system works as expected and provides reliable security, but a few reviewers have expressed frustration with technical issues such as false alarms or malfunctioning equipment.

Compare ADT to other home security companies

Rating# of reviewsInstallationMonitoringMandatory commitment*Equipment package starting costsMonitoring costs
ADTADT4.514,818 Professional (included with online purchases) Required 36 months (60 months if financing equipment) Start at $599 to $1,387 $45.99 to $59.99 Read Reviews
VivintVivint4.730,373 Professional (included with online purchases) Required Typical contract is 60 months; month-to-month available with upfront equipment purchase Start at $997.99 to $2,827.92 $19.99-$29.99+ Read Reviews
FrontpointFrontpoint3.88,058 DIY Required 36 months (if financing) Start at $402.96 to $790.91 $49.99 per month Read Reviews
*Does not include optional financing plans

ADT equipment and technology

ADT customers can customize their home security packages with additional equipment. Some of ADT’s most popular home security equipment options include:

  • Digital touch-screen panel: The digital panel is included with all plansand serves as the main control point for your ADT security system.
  • Door/window sensors: These sensors detect when someone opens a door or window while your system is armed and alert you via text message.
  • Motion detector: The company’s motion detectors send you custom alerts when a sensor is triggered. ADT states pets do not set off the company’s motion detectors.
  • Google Nest cameras: ADT offers several types of Google Nest camera, including battery-powered indoor/outdoor cameras, cameras with floodlights attached and wired cameras intended for indoor use.
  • Google Nest Doorbell: ADT uses the Google Nest Doorbell, which lets you answer your door from virtually anywhere. The video doorbell function on the ADT mobile app lets you view who is on your front porch in real time and features high-definition video with dewarping technology and two-way audio.

ADT also offers a variety of Google Nest smart-home devices, including Nest Wi-Fi routers, thermostats and the Nest Hub. The company also offers smoke/carbon monoxide detectors, flood detectors and smart door locks. Optional equipment are also eligible for 0% financing over five years.

ADT plans and cost

Monthly costs for ADT home security packages range from $28.99 per month to $57.99 per month. Equipment costs range from $599 to $1,387 and up, depending on what optional equipment you choose. If you don’t want to pay upfront, you can get 0% financing for 60 months, bringing the costs from $9.98 to $23.12 per month. Installation fees range from $99 to $199.

Each plan also requires a monthly cost for monitoring and the company’s quality service plan, which runs from $45.99 a month to $61.99 a month.

You can choose from several ADT home security system packages, including:

  • Build Your Own ($55.97/month): This is ADT’s least expensive option and comes with a digital touch-screen panel, three window/door sensors and motion detector. The equipment costs $9.98 a month for five years, and monitoring and the company’s quality service plan costs $45.99 a month.
  • Smart Home ($64.14/month): ADT’s mid-tier package includes a digital touchscreen panel, three door/window sensors, one motion detector and one smart door lock. The equipment runs $14.15 a month for five years, and monitoring and services adds an additional $49.99 a month.
  • Video and Smart Home ($83.11/month): The company’s most comprehensive package includes a digital touch-screen panel, three door/window systems, a motion detector, a smart door lock, a Google Nest doorbell  and a Google Nest camera that can be used indoors or outdoors. The equipment costs $23.12 a month, and monitoring and services cost $61.99 a month.

For more, see how costs compare for ADT vs. Vector, ADT vs. Xfinity, ADT vs. Cove and ADT vs. Guardian Protection.


How does ADT work?

Once you activate your ADT alarm system, it can report a notification, such as a crossed motion sensor, in any monitored zone within your home. If a sensor triggers, the system transmits a signal through a landline or cellular connection. ADT monitoring centers receive this alert and begin coordinating a response until the threat is over.

You can arm ADT home security systems either directly on the control panel or through the ADT app, ADT Control. ADT Control gives you instant alerts of activity, access to live video footage and control over your entire system, including smart locks, smart lighting, climate control and your security devices.

Monitoring requires a three-year agreement, and termination fees apply for breaking a contract.

If you like the idea of professional monitoring but don’t want to sign a contract, check out ADT Self-Install, a DIY option.

How long are ADT contracts?

ADT contracts are typically 36 months for the monitoring agreement and 60 months for financing equipment.

How long does ADT take to install?

ADT offers quick, professional installation to ensure your equipment is set up properly. Depending on the size of your home, it could take less than an hour. Larger homes could take a little longer. Here’s what you can expect from the installation process:

  1. To prepare for your ADT home security installation, ensure your home has power, a working phone line or Wi-Fi connection and accessible outlets near potential camera locations.
  2. On the day of the installation, technicians arrive to set up your system. For hard-wired setups, installers run wires through the home to each device and sensor, including all door, window and motion sensors.
  3. The technician will walk you through how to use your ADT home security system so you’re confident you’re using everything correctly.
  4. Once the equipment is in place, personalize your protection with customized alerts, video monitoring and emergency alarms.

Professional ADT installation costs start at $99 and vary based on the monitoring package, equipment and features you select. ADT offers a 90-day warranty following the installation. During that time, any necessary service comes at no charge.

Can I add cameras to my ADT system?

Yes, ADT offers Google Nest cameras that can be added to any system with a video monitoring plan.

Do you need a landline for ADT?

ADT systems can work with or without a landline.

Is ADT worth it?

We think ADT is worth considering if you want a professionally monitored home security system. People nationwide trust ADT, and it's an industry leader in security monitoring.

ADT offers several products and solutions to help protect homes and families, including an easy-to-use mobile app that sends text alerts and lets you control everything from your mobile device. Plus, the technology connects with smart-home devices for convenient automation.

ADT Reviews

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Page 1 Reviews 0 - 5
Verified purchase
Customer ServiceInstallation & SetupContract & TermsOnline & App

Reviewed Sept. 16, 2023

When I first called ADT on their 800 number, I paid some money and I got this credit towards equipment. The rep I talked to was eager but the rep I got after that was a little too eager and was doing a hard sell. He was trying to sell us things we didn't need and was a real go getter. I was a little put off by him. I knew he was going to try to sell us more, which he did, and our credit didn't go as far as I thought it would. It cost us another $300 beyond the credit we had. But he was very professional about the installation. Once we decided what we wanted and what we didn't, he went about and wired things up. He came over the evening before the movers came so we had an empty house with no furniture. He was there for a little more than an hour and was very efficient. Despite that, I don't want him to come again when we renew next February.

There was a $100 installation fee but you got it back supposedly so it didn't cost you anything. The problem was that you had to go to their website and print out your contract. At that time, we were unpacking boxes and I didn't know where the printer was. There was no way to do what we needed to do within the 30 days that we had to do it, so I never got that money back and I felt like they were giving with one hand and taking away with another. Other than that, we're very happy with the package that we got. We have alarms on the windows and the doors. We also have a glass breakage sensor on windows that don't open and we've got the electric eye that would trigger the alarm. We have a CO2 detector as well and the smoke detectors. We have movement sensors, too. We have a cat, so when we leave, we don't put it on the armed away because the cat's movement might trigger the alarm.

I like the idea that I have been contacted by the company, and whenever I've called, I've gotten immediate response. When I got hacked with a credit card, I had to give them a new one, and I got friendly and knowledgeable service. I also had an issue once with the smoke detector when I was trying to put a battery back in and it turned out that I shouldn't have done that. But the company called and resolved everything fine. With ADT, I sleep better knowing that the alarm’s on at night and that we're in a safe part of town where we live. The cost is also not that expensive as we're paying $53 a month right now. We've never had an issue with a break-in and we don't always remember to turn the alarm on when we leave, but the signs deter bad people. Somebody's going to think twice about whether they want to mess with the system or not, and even if we've forgotten to turn it on, I don't think they would take a chance.

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Response from ADT

Hello there! We truly appreciate you taking the time to share your experience with us. It's great to hear that you've had a positive overall experience with our security system and that you've found value in the services we provide.

I understand that your initial interactions with our representatives had some ups and downs, and we're sorry if you felt uncomfortable during the sales process. We always aim to provide helpful and informative guidance to our customers, so your feedback is important to us.

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    Verified purchase
    Customer ServiceMonitoringCamera & Video

    Reviewed Aug. 26, 2023

    My wife and I purchased the most expensive system that ADT has. We've got cameras inside the house, outside the house, essentially from every entrance, every exit and the 360s. And it has worked flawlessly. The guys will give their personal phone numbers and if you have any kind of problems, something they failed to do, they'll turn around and come right back. If you put the 360 cameras on the corner of a house, at that point, it can't see through your walls, but you can look around corners with it. And you can raise it up and look at a further distance. You can zoom and set it for its default settings. I'm 65 years old and I can run around my house on my ADT system. I'm sitting on a recliner and I got all my cameras up and in five seconds, I can tell you there's no one in my yard within 100 yards of my house.

    We live on a farm and I've got a barn that I can see way out in the field. It's got expensive tractors in it. It's too far for Wi-Fi but it's well lit up. We had some scoundrels moving around our farm and I had an idea, so I called ADT. I asked to speak to a manager and when I told him my idea, he said he was gonna give me the phone number of the secretary to their VP and he wanted me to tell him what I told him. They used to have a system called ADT Pulse and they did away with that system. You had to download another software called Connect in order to see your cameras. To disarm and arm your house, you still sign in to ADT. It's just a different software with different cameras that have higher quality.

    I spoke with the secretary and I said we had ADT Pulse. They sound like air raid sirens up on our roof on the north and the south end of our home to where it would draw attention. If it comes on, it sounds like a tornado is coming through. With their connect system, those horns didn't work. I was disappointed about that because they're 110. They're hardwired. I don't do the battery thing. If it's not hardwired in, I don't want it. I don't want to have to call every six months to have batteries put in our stuff and then tell me I've got to pay a fee for them coming out here. I talked to this guy and I said I could see my barn from the house and I got about $4,000 worth of signs that I had on Pulse that ADT just killed. It's just going to waste and the wires are hanging right behind the device that they put to record 30 days’ worth of 24-hour video off of six cameras.

    I asked why they couldn't write the code and put a button on my phone that I could download or they could download to my phone that I could set those sirens off without calling the police if I saw somebody out there stealing something out of my barn and making them think that there was a motion detector at the barn. He's the secretary and he said he would talk to his boss. He said he liked it and would make a few phone calls to an engineer. There were seven guys that came, including the VP, and they built these little generators that plug in behind my system. He had his tech download it on my phone. They said they were gonna start marketing this and I was not gonna get any money for it, but I got what I asked for. As long as you know you're not getting ripped off and they don't go up exponentially, that's just the way it is. ADT couldn’t get any better. It beats the hell out of AT&T.

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    Response from ADT

    Thank you for taking the time to write a review. We appreciate the 5 Stars.

    Verified purchase
    Customer ServiceTech

    Reviewed July 27, 2023

    We signed up with ADT and they put in the sensors. Then, when we moved to our new house, we had them put in new sensors and kept our account with them. If it goes off, ADT definitely calls the phone numbers they have. Sometimes, it’s my phone that goes off and if I haven't answered, my husband's phone goes off and he answers it. So ADT definitely responds and asks us if we want them to call the police. In both cases, we did, but it turned out that we have French doors that are a little loose. So, when there was a thunderstorm and there was a big truck that went by, those two things set off the alarm. But in all these years, we’ve only had the alarm go off twice like that.

    We use the Away button when we're going out and then, we use the Stay button. We had new batteries put in so we called and a serviceman came out and put the new battery in the thing on the wall. But we didn't check the battery on the one we have up here next to the bed. So, someone got on the phone with my husband and talked him through how to change that battery. The techs come out and do that for free and we appreciate that because it's part of our service. But we don't have to have that very often. I don't use the remote that often but I started using it recently, and it works well. It's nice not to have to come in and walk to the wall-mounted section to turn the system off.

    In the beginning, there was a door chime that goes off whenever someone opens or closes the door. I used that for a while but we decided that was too much noise. I was a single woman for many years so I've always locked my doors. Even if we're out gardening, we lock the doors because people can get in your house if your back door is open and you're out front. So, I feel very safe because we have this system. If people wanna get a system that's very responsive, use ADT. A couple of times, we set the alarm off ourselves and did not get to it in time, and we got a text. If people want a group that's on top of it, ADT is the one I would get. The backup to the system with a real person is what's important.

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    Response from ADT

    Hello Carol. Thank you for being a loyal customer and part of the ADT family. Thank you for your 5 star review. Take care and stay safe!

    Verified purchase
    Customer ServiceMonitoringTech

    Reviewed June 9, 2023

    ADT's rep came by, started talking about the stuff that they offered, and I decided to go with it. Anything that I got from the salesman directly at the time of purchase, the equipment was free and just the service had to be paid for. And anything that I bought after he was done, I had to pay for the equipment and it was huge savings. When I first got ADT, I had everything installed. I had small issues with a couple of door sensors, and I didn't realize at the time that sometimes they use outside contractors to do their work. But the contractor that came, he came both times. Very nice guy.

    I got the motion detector inside. I added two more doors to have the trip sensors on them. I got two of the Google Nest cameras, and I got one carbon monoxide detector that's hooked up, and I went back later and bought another one. I've heard a lot of people say that the cost goes up pretty bad after a while, but, so far, mine hasn't. Also, I like the 24-hour technical support. They are top-notch compared to everything else that I've seen.

    I've had my sensors since December. Last month, it saved our lives, because we have liquid propane for our hot water heater, and there was an issue with it. It's in the basement. We got up early in the morning. I got up for a few minutes and wasn't feeling great, and the CO2 alarm went off and woke everybody in the house up. Also, ADT called my phone and my wife's phone simultaneously. And because it was a fire or CO2 life-threatening situation, they didn't wait to call. They called the fire department immediately and started repeatedly calling the person in the house until somebody answered, to make sure that everyone would get out. They got us out before the fire department even got there. For $50 a month, both my young children, my dog, and my wife are all alive today because of ADT. And it happened within less than a year of me buying the system.

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    Response from ADT

    Thank you so much for sharing your incredible experience with ADT. We are genuinely thrilled to hear that our security system has played such a crucial role in protecting your family and home.

    Your testimonial regarding the prompt response from our team and the life-saving actions taken during the CO2 alarm incident truly highlights the effectiveness of our services. It's heartwarming to know that our 24-hour technical support and immediate contact with the fire department contributed to ensuring the safety of your loved ones. - Mazen

    Verified purchase
    Customer ServiceCamera & Video

    Reviewed March 2, 2023

    I went with ADT because I wanted to be sure that I was going to get consistent service and that my security was not going to go down constantly, lose power, or have a problem and need constant repairs. I called them for something and while I was talking to an ADT rep, they said, "Oh, looking at your system, it's outdated. And I'll say January 1st, it's not going to work any longer." I said, "Why is that?" They said, "Because we are upgrading from the 2.5 to 5." I have the equipment. I said, "Well, you know, I recently paid for and installed an outdoor camera with ADT. I have several other things." The person was telling me that none of the stuff that I had currently was going to work and that it would need to be replaced and they gave me a price of $1,800.

    I called back and spoke to a second person and I said just because they've decided to upgrade to 5G, I shouldn't have to be responsible for replacing all of my working equipment. They said, "Well, looking at your outdoor camera, that's going to work. Oh, and looking at this, that's still going to work. And this is still going to work." So, that was how the price went down to 1,100. I got to thinking about it again before I scheduled them to come out. I thought, "You know what? This is ridiculous that I have to put out $1,100 for working equipment." So, I called and spoke to a third person and the price came to $638. A number of items still worked. I did need to get a new panel. That was outdated, and I was fine with that. My indoor cameras are plug-in, so they're not remote. I can unplug it right now and put it in a different room. Why would I have to get new indoor cameras? I had three, but I went ahead and got two.

    When they came out, I had two sensors put on. So, that was beneficial to a slider and a window on my second floor, which I hadn't done just because it was on the second floor. So, that was okay and I was all right with that. As far as payments, it was supposed to be three payments of 200 and some dollars. I went into my bank account and 400 and some dollars had been taken out. So, that was quite a fiasco to try to get that resolved. That took probably several weeks. Finally, I spoke to a manager who gave me his direct phone line to call him if I had any other issues. He resolved the problem right away. When you call in, you first have to talk to the person who asked for all your security information. Then, they transfer you to another person and if that person is not the one to resolve your issue, you go to another one.

    So when I finally somehow reached this person in management, that was huge. He told me to call back if I needed anything else. I did call him one other time. I gave the extension that he'd given me, and they didn't want to transfer me. There's a reason that I have this direct line and this manager told me to specifically speak with him. I guess a lot of companies can be that way. Sometimes it’s very challenging depending on who you're speaking with. It might take four people to finally get things resolved or get to the right person. So, I understand that.

    The person who came out and upgraded everything was very pleasant and professional but cordial. And anyone who's come out before that, I get the same thing. Anytime someone has come out from ADT, they're all terrific. ADT is a great company. Their marketing is terrific. Their support people who come out to address issues are very good. They're very professional and timely. They call before they're going to be here. They always protect their feet. Overall, they do a very good job. I've been very happy about that.

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    Customer ServiceInstallation & SetupTech

    Reviewed Sept. 26, 2023

    The techs were wonderful people. They installed the panel. We also got a Ring video doorbell. ADT is professional and patient. They respond quickly and customer service is really good. Our rate hasn't increased to a point that we can't afford it. We're very happy with the service that we have.

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    Response from ADT

    Thank you, Evelyn for your positive feedback and for being a loyal customer. We appreciate you!

    Verified purchase
    Customer Service

    Reviewed Sept. 26, 2023

    One time, I had a little problem with the system. It was getting older. They came in and replaced it, put a new one in, and upgraded everything. However, it was a little difficult dealing when I had problems with it. I kept getting somebody offshore who didn't understand or wasn't able to do anything about the problem. There were long waits too. I called two or three times. Every time I'd call, I'd be sitting on the phone and getting somebody who was trying to do this. I went out and bought a new battery. It didn't do anything to it, kept going off again. Finally, I got a tech rep and set me up. Also, once I got somebody in the United States that understood the problem and set me up with somebody coming out and replacing, everything was fine. I like the system. It works fine. I can set the alarm from a distance, and we'll get it on my iPhone. I'm totally satisfied with it.

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    Response from ADT

    Hello Thomas. Thank you for taking the time to reach out to us and for your feedback. We're happy to know that you were able to obtain the assistance you needed.

    Customer ServiceInstallation & SetupCamera & Video

    Reviewed Sept. 24, 2023

    Wanted outdoor camera and indoor motion sensor. Accept personal responsibility. But SOLD VERY EXPENSIVE with sensors on every entry after tales of local problems. Since then, nothing BUT PROBLEMS:

    -The Indoor Camera NEVER worked.
    -Window 15 needed a new Battery within four weeks, and every three weeks thereafter. Then DIY Replaced.
    -Window 40 had a Fault, corrected, then another Fault. ADT Tech said it could be a BAD BATCH, eventually DIY Replaced.
    -Window 16 showed a Fault, and Bypassed.

    -Told AT INSTALLATION that TWO APPs were needed, Google and ADT, since parts of ADT System Doorbell and Cameras not compatible with Google.

    In two years, never heard from ADT. THEN, Confirming correct decision of cancelling ADT: FOUR HOURS AFTER cancelling service, received CALL after DIY sensor removed. Received three phone calls next day. Then NOTICE that Control Panel disconnected after DIY removal – two days after system was deactivated.

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    Response from ADT

    David- We're so very sorry to hear of your upsetting experience and are truly saddened to hear of your cancellation. Please email our team at if we may be of any additional assistance. We would just ask for more information about your issues and the service address and contact number. ~ Thank you

    Customer ServiceContract & Terms

    Reviewed Sept. 22, 2023

    I have a large ADT system. They sold me a five year service contract. I called because of chirping smoke detector. They put me on hold several times and after close to a half hour disconnected. When I finally spoke to someone whose responsibility it was, he said it would be a week to a week and a half for a technician to come. If I understood correctly, he said that if the technician found anything, I would have to pay for the repair. Sure is hard to understand what I paid for when I bought the service contract.

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    Response from ADT

    We sincerely apologize for the frustrating experience you've had while trying to reach us. We understand your concerns and would like to help resolve this matter promptly.

    To assist you effectively, could you please provide us with your complete address, phone number, and a detailed description of the issue you're facing with your ADT system via chat at or via phone at 1 800 238 2727? This information will allow us to locate your account and better understand your situation. Our goal is to provide you with the service you deserve and ensure your peace of mind.

    Customer ServiceContract & TermsTechReliability

    Reviewed Sept. 22, 2023

    I had ADT for 10 years at my current address and 9 years at my previous. First had random beeping noises around midnight a few weeks ago and tried to troubleshoot with ADT over the phone several times without success, still getting FC, communication failure. Paid $59 for a technician visit last Monday 9/11 and the technician called during his job to ADT and we found out that my ADT system has not received any signals for a VERY LONG TIME!! He said there was a problem with my landline. It's not covered by my Quality Service Plan and wanted to connect a Telco wire to my office modem all the way through the attic starting at $169 for the first 30 minutes and $43 for each additional 30 minutes with no definite finish time! Apparently my system is very old and is not up to date with all the cellular devices. I decided to call ADT to see if an upgrade to wireless is feasible.

    I was quoted $1049 for the upgrade, even after some negotiation, it was still way beyond my budget, so I couldn't order it right there and I'm stuck with a broken system. After doing some research, I decided to switch to a different company. Called today to cancel and was told that I had entered into an oral contract back in June this year when I called the loyalty department for a monthly rate reduction and wanted to charge me $258.28. There were no written contract uploaded in my account documents or follow-up emails after the event to provide me any details of that verbal contract and I was totally unaware of it!! I spent 4 hours on the phone trying to get to account management team for help, but I was given the runaround the entire time!! There was no direct way of getting a hold of that department, and getting them to transfer is so difficult!! So frustrated that ADT treats its loyal customers like this!

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    Response from ADT

    I'm truly sorry to hear about the issues you've been experiencing, and I understand your frustration. We value your loyalty as a long-term ADT customer, and I want to help resolve this for you.

    To assist you effectively, could you please reach out via chat at or via phone at 1 800 238 2727 with your complete address, phone number, and a detailed description of your concern? This will allow us to locate your account and look into the situation more thoroughly.

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    ADT Company Information

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    1501 Yamato Road
    Boca Raton
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    United States