ADT Reviews

Despite this start, the system operates effectively. It’s reassuring to know that even a light tap on a window triggers the alarm, ensuring that my home remains secure. The handy app on my phone allows me to manage the system conveniently, although I seldom use the remote feature on my keychain.

I did have issues with the doorbell camera; it pinged relentlessly with every passing car and occasionally due to the wind blowing our porch flag. The mounting system updates became a hassle, and ultimately, I had to remove it, leaving unwanted holes in my siding. The confusion that came with possibly having to return the camera, which I’d already paid for, was an inconvenience.

ADT's responsiveness to installation quirks poses a challenge. Though necessary, service persons sometimes lacked basic geographic awareness during setup visits. However, when needed, customer service does respond efficiently—except for that period where reaching them proved difficult. Additionally, the incident when my security alarm accidentally triggered during a trip showed a quick police response, which was impressive.

I continue paying nearly $44 monthly, satisfied largely by the consistent performance and the sense of protection it provides. While initial setups and potential upgrades were problematic, the security ADT ensures cannot be ignored. If improvements in upfront clarity and minor technical hitches were addressed, integrating new features might appeal more.

Through it all, my experience has hovered around commendable but not perfect. I'm still with ADT, having maneuvered past initial overstated promises, yet remain cautious about potential novel charges. ADT served significantly better than expected, earning fair merit by police timely arrivals unintentional alerts notwithstanding. While compensations for promotions initially led to my reported predicaments, the hardware's reliability persists reassuringly.

Should modifications aim attentively at rollout clarity, it promises capabilities truly leveraging its full potential. Henceforth appreciates honesty for upgrades laundering frequent interruptions interdisciplinary advice accords accessible omit exigencies.

Over the years, one thing that has really stood out to me is their outstanding customer service. The service team is incredibly patient, especially since technology can be challenging at times, particularly for those of us who aren't as young as we used to be. Whenever there were tiny hiccups with the system, they were quick to guide me through troubleshooting steps, which I've found immensely helpful.

Another aspect I've been impressed with is how prompt ADT has been in preventing false alarms. Given our knack for ensuring all security lights read green on the panel before opening doors, we've had minimal issues. Even though our electricity can be somewhat unpredictable at times, resulting in minor interruptions, their customer service has always been a reliable source of help, guiding us through necessary reboots.

ADT has progressively helped me update our old systems. I remember at one point, when a service technician couldn’t believe the outdated model I had, the company immediately set out to replace every sensor and control box to get us back on track. Nonetheless, I wish the exterior cameras had a more seamless integration with their system without relying on a third party like Google Nest, mainly because systems with fewer intermediaries run more efficiently.

As far as new technology is concerned, I'm fairly satisfied, although I haven't committed to exterior cameras yet for the previously mentioned reason. Our use of iPhone and other Apple devices has easily tied in with their services, making the user experience smooth across all our gadgets.

I've been an advocate for ADT for quite a while and a couple of my neighbors have added it, largely due to the excellent and varied services on offer. While I do find ADT’s value solid, the pricing, while not cheap, still manages to make it worth the expense. And when it comes to their online services, once I got the hang of it, it worked remarkably well for my needs, earning them my thumbs up without hesitation.

All in all, my long-standing relationship with ADT has been fantastic, and I give their services high marks for keeping us secure and satisfied all these years.

When I call ADT, I usually get a one-minute wait time, and then I speak to a representative. Their attitude is very acceptable because they wanna take care of my concerns. But you need customer care services. Like this morning, the representative's concern was, “Well, how many smartphones do you have? How many smart TVs do you have?” So I told her, “Ma'am, there's nothing wrong with the cameras. It's that in your system, the clips is set up so when I hit the clips, I could see all the activities that's been going on, especially if my phone pops up and says, “Okay, Charles, there's activity."” I hit the clips and it can show who's coming and who's going.

But that system doesn't work. For some reason or other, it's frozen. The rep's attitude was, “Listen. I'll get you a tech and he’ll be calling you between 1:00 and 3:00.” I asked her, “Why? Can't you send me a new signal?” She said, “Okay. I'll send you a new signal.” Then three seconds later, she said, “Okay. I just sent you a new signal.” So I went back into the app and I told her, “But nothing has changed.” She thought I was a one-day dingbat. She said, “Well, I’ll have the tech call you between 1:00 and 1:30.” I said, “Okay. Thank you very much, ma'am. Have a nice day.” So you got those that have a caring attitude, and you got those that have a non-caring attitude. Overall, ADT is a good company. They do their best to satisfy their customers, but it depends on the representative that the person speaks to.

I like the app on the phone. The phone app is fine, and so is the system itself, because I can go to the panel and I can see and read it. I can also understand it. If any activity is going around the house, the app sends me a signal and it pops up, and then I can go directly to my cameras and I can see what's going on. If I see something that's inappropriate, I can contact ADT and let them know or I can call the police. They can immediately come to the house, and at the same time I can notify ADT.

The system itself functions flawlessly; it’s reliable and user-friendly. The battery life is commendable, and programming specific areas for security is straightforward. It's reassuring to receive prompt reports of any alarms, and although I haven’t experienced any real emergencies, their quick response to accidental alarms provides peace of mind. The ability to control and monitor the system through my smartphone, including camera integration, enhances my sense of security.

Initially, when setting up, ADT's advice on lighting arrangements greatly contributed to my confidence in home security. They've consistently provided progressive updates, and I recently upgraded my equipment for integration with Google Nest, which allows convenient access and control through a tablet interface. I appreciate being able to view who’s at the door and communicate without needing to open it, alongside having fire alarms connected to the system.

Every interaction with ADT exemplifies great customer service—they're accessible both via phone and chat, the latter of which offers recorded documentation I can review later. Recently, I called upon them to adjust a motion detector setting in the basement that wasn't behaving as I'd anticipated. The technical team handled it swiftly, restoring the setup to my liking.

Coverage is top-tier, with reliable hardware ensuring doors and windows are secure. The newer Google Nest cameras provide much clearer visuals and faster load times, which enhances safety, especially at nighttime. It's a relief knowing that I can assess any disturbances from inside my home.

While costs increased with my recent upgrades, I received a promotional financing offer which ironed out any immediate price concerns. The MyADT online tools are intuitive, rounding out an impressive suite of services that have kept me loyal over the years. ADT makes me feel secure, and I’m grateful for their reliable and consistent service.

The only thing I’m disappointed with is I cannot get transferred from ADT to ADT+, which I had to pay for this month for the ADT, is I can't transfer it to the Plus until I hook the other system up. Who knows when it's gonna get in the mail? Mail is behind right now. Come to find out I'm paying for a service that I don't have because I no longer have a monitor. I needed to update my 20-year old monitor system because mine had a surge and it no longer is good, but ADT doesn't carry that one, so they couldn't get parts for it. In order to get an upgrade for my home, I had to go through the do-it-yourself program, which is called ADT+, because I'm in a no-sales zone. I also asked, “Did they not reach out to you when you became a no-sales zone?” I said, “No. They did not reach out to me.” I pay monthly. I pay extra sometimes. They said that when my alarm system comes in the mail and I hook it all up, it's covered with a virtual rep or on the phone.

One person came out and reactivated it in this house and checked it out. The second person came out and fixed something. Now, it's, “I guess I'm a no-sales because the only city that can service me is Little Rock, Arkansas.” ADT did awesome with calling us if our alarm went off. I have to replace the smoke detector for the new system because these are old. ADT said, “You need to replace them every five years.” They reach out. That's why I kept them. If we don't answer, they will dispatch the fire department or the sheriff over here. That's 100% promise right there. They called us several times. ADT just needs to do their communication better.

The features of my ADT package include a motion detector and fire detector, which provide peace of mind. I haven’t needed to upgrade or use their services in an emergency, but I did have an instance where the system alerted the police due to a low battery, and they checked everything was fine.

Overall, my experience with ADT has been positive. I haven't faced any negative situations, and I would recommend their services to friends and family. My interactions with them have been smooth, and I'm content with the level of security they offer.

Using the system through my phone adds a lot of convenience. When we faced a minor issue with the system going offline, ADT's customer service was prompt. A technician came out, provided excellent service, and even offered his personal number for any future issues.

I was so satisfied that I recommended ADT. Overall, while the service is slightly pricey, the quality and peace of mind it offers are worth it.

I'm happy with the overall experience. I'd definitely recommend ADT.