ADT

But when they put the battery-operated contacts on all the windows and doors -- from skylights to garage door -- they recommended with a sticker right on it that you must use Duracell batteries. So under contract they would come out when we had a failed unit and put in Duracell batteries. One night we woke up to a horrible alarm. We thought somebody was breaking in the house. It turned out to be a contact. After that we called technician. The Duracell batteries leaked. They're famous for leaking. After I did more and more research I found out you should never use Duracell battery in anything that you have because it doesn't matter if you're in Florida or Alaska, they are vented batteries and they will ruin your appliances.

ADT was so amazing. They came in and they replaced every single one in the house. Typically, the bill would have been about $1,800 and I didn't have to pay a dime because they realized that this was no fault of the homeowner. They were responsible for the batteries and they were actually poisoning the unit by putting the Duracell in there. So their new units are all lithium batteries which cannot leak and they don't use Duracell anymore.

But I was so happy because at first, I'm thinking, "My god. It's been in the house for all these years. I'm sure I'm gonna be responsible for something." And they have been so good. We're very pleased with their responses to alarms and just the way they work. We wouldn't go anywhere else. They're all pros and they all do follow-up to make sure you're happy, which to me is amazing in this day and age.

I called and made a complaint on that. The lady that took the complaint said that she was gonna follow up on that and that she was gonna call me back to let me know. However, she never called me back up until today. Furthermore, sometimes the ADT reps don't ask for the password. The rep asked one of the four things, but they need to know that the people in the house are the people that are setting the alarm, whether it's accidental or something like that, so I didn't like it.

Also one time, I was watching the news and the commercial kept coming up. The monthly dues went down for some people, so I called them and I asked why they can’t give me the same rate. They said that it was for incoming members or new people. I said that I was sitting with them for almost 9 or 10 years and they should be giving customers like me the same deal they're giving the people coming in. After all, we've been tenured with the system. They said okay and took $2 something out, although a month right after, they put it back to what it was.

Sometimes ADT responds quickly and sometimes they respond late. I live in an area that is safe, for now, and they take it for granted. You'd never know, things may change. Sometimes they call the house, sometimes they call the cell phone, and sometimes they call my wife's phone to make sure everybody's okay. So far, my ADT experience is good and at this point, I don't want to change.

At first, it was really overwhelming with all of the information so I grabbed a notebook. I know the system came with manuals but if I write it down, I can retain it better. They were patient as I wrote down everything they were trying to say. I’ve had the system for over a month and it has become a lot easier to use. Also getting on the ADT website to add or delete codes to give certain people access has been really user-friendly. I had gotten outdoor and indoor cameras, as well as glass break sensors, motion sensors and the doorbell in my front door. Every time somebody walks by the front door, it sets the motion off and I get the alert. I was able to talk with the lady who was watering my plants through my doorbell while I was in another country. Also, it's nice to be able to move the cameras around as they’re not permanent. They also look high-def. The quality is really nice and I can zoom in.

I’ve been very pleased with the system. I set the alarm off the first time but I had gotten it right before they called. I also have motion sensors and glass break sensors at my store. And when I was out of the country, ADT called because something tripped so we had gotten that taken care of. The store was closed that day and it was nice having that peace of mind that somebody else is watching after the store. I really enjoy being able to look at my home. When my 18-year old daughter came home, I left the Pulse app open so she could see the live view of our living room from my phone. I'd highly recommend ADT.

But I had one salesman at one point who we were gonna upgrade with for the windows where if you open them, the alarms would go off. He came in and he started to tell me that the first thing we were gonna do was discontinue the contract and write everything brand new. I threw him out because that was all he was doing. He was just trying to make his own commission by having me stop everything and then write the whole new contract. That issue with the salesperson was years ago and I doubt if the guy is still with the company.

The reason we upgraded was because every Wednesday at 6:04 in the morning, my unit would beep and beep. I'd have to go over and hit a couple of buttons until it stops. They sent somebody out and the guy checked some stuff and he said that that should fix it. But the next Wednesday, it just did the same thing. This went out for over a year but it wasn't that big of a deal because my wife gets up at 5 o'clock in the morning and goes to work. And I'm out walking the dogs so we're up anyway. As it turned out, there was some interruption and I had no service at all which I didn't know. And so every once in a while that I would open the door and the alarms would go off. I shut it off but I wouldn't get a phone call from ADT asking me if everything was okay.

I got suspicious about it and that was when I had the guy came out, checked it and that was when he told me that it was off. Another guy came in to reinstall everything. That was how I found out that a wire had broken loose inside the wall and ADT never noticed it. I was just kinda disappointed about that. Our payment automatically comes right out of the bank so we weren't paying attention. The system wasn't working but we didn't get broken into so we never thought anything about it. We just had that one beep every week. And I'd call and they'd go,"Yeah, yeah, yeah", and blow me off. I didn't make a big fuss about it though as it wasn't worth the hassle to sit there and try to determine what day it started, what day it didn't, why it went off service, who was at fault, who was I talking to and remember what time. I just let it go.

Other than that, the installer was great. He was one guy and he actually set up a table so he had everything right there at his disposal. I was really impressed with that rather than going out to his truck 10-15 times. My control board is if you walk in the house, there's an entryway and you turn down the hallway and it's right here. He took the old panel off, set this up, and walked me through everything and made sure everything was done and cleaned up. I kept telling him it was okay, that I would throw that, but he said he needed to make sure everything was cleaned up and ready to go. When he left, it actually looked cleaner than when he walked in.

In that context, I called ADT to get them to come out and give us a quote about our system. I had a good interaction with their initial person and we talked about what modules to put on the system. Half is already wired for the doors, windows, and glass breakage. We then added a couple of sensors and snuck the other end on a camera. The technician who came out to install the system was very nice and worked quickly and efficiently. He went into the master bedroom closet where our master panel for all kinds of wiring stuff and the alarm system are, did whatever he did with the few switches and hooked up some extra wires.

I've been toying with the idea of getting another consulting app and another outdoor camera in the back, too, since we do have that "ring the doorbell and run teenage kinda stuff". If you got that, then you got video of them. You can track them down to the neighborhood association, and find their parents and mention to them that their kids are doing that at 2:00 in morning, and it's annoying.

We've never had any problems with our system, except on a false alarm. And this happens when we set it and we walk out, but we don't carry our remote key fob with us. But any time that has happened, I'd have a message on my phone saying that an alarm has been detected. And I don't know why any burglar would wanna stand there if they were to break in and that thing goes off because it's deafening. Then following the phone message, I'd get a phone call from a service or on monitoring person at ADT. So, I never feel like ADT is not paying attention.

In addition, because our alarm system is connected to a landline, it also has a wireless back-up. In case something happens, there's a battery in there that keeps itself charged and activates itself. So, if there's an electrical problem and then somebody breaks in, it still sends a signal to ADT. All in all, I'm perfectly satisfied with ADT. My rates are very fair and anytime I have a question or something, I'd call up or go online. Their website is good and easy to navigate for old people like me too. I would encourage everybody to pick ADT and have someone from them come out and give a proposal.

Do you think they care (rhetorical). So here I am now lime a jerk waiting until their authorized dealer aka “Defender” to open at 8 a.m. eastern time to set up a 5th and final time to attempt to get this right. I’ve done everything on my end including but not limited to have the “official ADT” company walk me through steps via phone to try to rectify the situation to no avail. Even removing the doorbell and charging it for 8 plus hours just to wake up this morning and nothing. I have NEVER in my entire life have had such a negative experience to the point of nausea. Not to mention my anxiety has reached a fever pitch that I literally broke down and cried right before I wrote this review.

I’m sure most people wouldn’t have given them a second let alone a 5th chance but when you’re in a predicament as mine where your life is on the line you convince yourself to keep trying. But at this point I think I’m all tried out and am definitely ready to cancel my contract and go with a way better company such as Slomin's or such. I wouldn’t recommend this company if it was completely and utterly free. Poor installation. Poor customer service and the fact that they are not 24/7 to help you with equipment failure. I would rate this company a “F”.

Our phone line got damaged 4-5 months ago by some contractors digging in the area and we did not know about it. We continued to use ADT, thinking we are still getting monitoring. When I found out and decided to switch, ADT was not willing to issue refund for the months when we had no service and proceeded to charge for next month of "services" even after I requested to cancel.

It is unacceptable for security hardware, when it is "monitored", to allow setting it to Armed, while the communication with the service provider does not exist - equipment must be designed to check and alert the user when there is no active line. On top of that, the service provider must be checking periodically that it has connection with their equipment. Bad design, bad customer service and overpriced.

We had the fire department at our house because a smoke detector going off. We weren't even cooking or had a fire. I had to pay $200 to the fire department for a false alarm. This has happened numerous times. I hope to find an alternative to home security and am going to cancel and ask for all my money back. It is terrible and nobody should have to deal with this type of service. The system is supposed to be for security and I don't even want it turned on bc the only people calling me is ADT about problems they created.

We called to cancel. We were treated rudely, told "ADT is in charge and you have to pay for an EXTRA month of service." We pay quarterly in advance and were calling to cancel mid month of the last month in the quarter. We will be charged an entire new month after this quarter ends to cancel. There is no reason why. When we asked, we were told, "you WILL pay." They will wreck your credit if you don't. They don't tell you this when you sign up and they don't present you with the contract that you are agreeing to, simply by paying your bill. UNBELIEVABLE. You will regret using this company. We will NEVER use ADT EVER AGAIN! I hope this company dies soon.

The system is working but we are billed for the radio. We have the Quality Service Plan (QSP) that should handle that service fee. The reason we are given that we are going to have to pay is that the new radio will be compatible with the new 4G LTE service and that is not part of QSP. Selling a product and service, what we got 8 months ago, with a contract and it not being compatible with the phone company is fraud. The one week wait time without service while billing continues is unacceptable and telling someone to take the faceplate off a hot electrical outlet is unacceptable. I would not recommend ADT!!!

We had a very negative experience with ADT as well. My husband spoke with an ADT rep over the phone telling him exactly what we needed, The guy came to install what we ordered. We questioned the guy several times as he seemed to be installing more than we asked for. He reassured us that this is what we ordered. THEN he brings in his supervisor who quoted us way over the original quote. AND we would have to make 4 monthly payments of over $300. I told them we weren't buying the system. He said we were! My husband said he would call the guy he originally spoke to in the AM to get this cleared up. As they were leaving I overheard Guy#1 ask Guy #2 when he would get his bonus! After many calls demanding the system to be removed a guy came out and did so. The only way we could get them to stop taking $$$ from our account was to close it.

When I asked how long it will take to replace the panel I was informed between 2 and 8 hours at a special rate of $ 95 an hour. They are so bad they don't even know how long it takes to replace their own equipment. Experience has been one of complete incompetence indifference. This is a multi family building alarm that they charged $ 45,000 to install the system - this is not the first problem and took some time as well as emails to the home office, sent emails this time and action promised but no results.

I requested the signs that I originally called for due to issues that I am having to which I was promised that they would be sent. It is now over a month later and I have not gotten them, called today to find out the order had been canceled but they would send them out. I only have to wait two more weeks, to which I explained was not acceptable because I already have anxiety and am paralyzed. I was told there was nothing they could do to expedite the order. I thought ADT was supposed to make you feel safe????

I called them and asked why that would be and their response was it was done because they don’t charge for any of the equipment... What??? I wasn’t asking them for free stuff or a credit line. Why would anyone agree to a credit check. I know I wouldn’t. I plan to start legal action against them and find out how prevalent this problem is. It’s not ok to run someone’s credit without their approval. Ironic that a company that is intended to offer a sense of safety would behave in this manner.

I asked why I wasn’t alerted. My system went down. They said they don’t even get an alert. So here it is: IF SOMEONE UNPLUGS YOUR SYSTEM OR SHUTS OFF YOUR BREAKER BOX (most of which are outside and easily accessible or in your garage which most thieves know how to access garage door openers) then the ONLY WAY ADT KNOWS YOUR SYSTEM HAS BEEN SHUT DOWN IS IF THEY HAPPEN TO LOOK IN THE HISTORY! No alert is sent to anyone!! Not even police! So I asked 2 different technicians if I’m alone in my home asleep, and a burglar or a ** decides to shut off my breaker box outside and unplugs my backup battery in the garage on the wall right next to my door he can walk right in, ** and kill me and no one would ever know until they look at the history of my activity in the system?

There’s no fail safe alarm to alert you guys (ADT). Something might be wrong 'cause my system is down? Both reps said, "Yes that is correct!" So basically I am not safe at all! One agent on the phone said, "Well your garage door alarm would go off if someone entered your garage." I replied that I don’t have an alarm on my garage door. The rep who installed my backup battery and system components on my garage wall never even suggested or mentioned it. Might be a good idea since the equipment is in there!! But they were happy to install cameras that don’t work 1/2 the time or have the resolution of Coke bottle glasses and have a 2 min delay between recordings that only last 30 seconds!!

I have been a customer for 15 years with multiple properties and they not only made me resign a two year contract so they didn’t have to give me any discounts, they have been lying to all of us all along. How safe is anything if all you have to do is unplug it and no one ever knows it was unplugged? Not even you? Total false advertising and lawsuit worthy!

Also I was selling one of my properties about 6 months ago and someone fraudulently copies my info off of Zillow and posted my property for rent on Craigslist using my name as the email address to where people could send their rent payments! So someone went by my property and somehow found a key on the ground that actually went to mybotooett and let themselves in. They set off the security system.

When I called ADT a while later to ask if they could just reset the system they said I had to physically go to the property and reset the system myself! This was about 10 pm and I am a small blonde single woman and I told them I was uncomfortable going there myself at night after someone had already accessed the house and we had no way of know if anyone was in the house 'cause they hadn’t reset the system. The agent said to me, “mam, the police were already there, there’s no one there now.” I replied, “how on earth do you know that? You can’t even reset the system much less tell me if anyone is over there!”

I asked to speak to her supervisor. The supervisor came on and I told her what the agent said. The supervisor said, “mam don’t go over there now. It’s dark out. Wait 'til in the morning when it’s light out.” I said, "Really, that’s your response?” She said, ”Or call the police and have them meet you there. That’s what we pay them for anyway.” I couldn’t believe what I was hearing. Then as I am getting ready to hang up she says, “I’m sorry. Someone’s playing games with you. I hope you get it all worked out.” And she hung up! I have asked them to come get their equipment. I have had it and they won’t come get it, they won’t stop charging me and now I’m not even safe. I’m still in shock!

We called to cancel the ADT Protection 1 monitoring due to the poor, unresponsive service. Now they are charging for 2 years of service saying that because of the extended service contract they tricked us into, we are liable for this balance. They claim the contract can't be cancelled due to their poor service. So, we will have to pay - but now I will share this terrible experience with anyone that reads this. What you will get with ADT Protection 1 is higher prices, poor service, deceptive selling practices and in the end - a total rip off. My suggestion - find a good local alarm company instead!

He then packed up his equipment, removed the panel he installed, said everything was back to normal and walked out the door before we could run any diagnostics to check for normal operations. Right then I checked my current alarm system and nothing was WORKING! I went to my daughter's closet (where the alarm box is located) and all the wires were exposed! The tech left all the wires exposed and nothing connected. I called the Customer service dept and received the worst customer service reps. They were rude and disrespectful. Stated that they can not and will not send any technician out to fix their mistake and that the Technician should have disclosed his inability to reinstall any equipment that he removed.

So, Not only do I have to pay my current security company a fee to come out and fix ADT's MESS-UP! But not once did ADT disclose that they DID NOT know how/or would reconnect what they disconnect! Glad I won't be signing a contract with this company! Do yourself a favor don't call this company for anything, let alone a quote!