ADT

I was getting notification that I was running out of video storage 2 weeks before the first of the month. I called ADT and was treated with great respect and concern for my concern. Within moments, the issue was resolved and ADT made sure I was happy with the outcome. What a GREAT team!

We were receiving alarm faults on a door sensor and scheduled a visit with a technician. I received 2 appointment notices via text message, one the day before and one the same day the visit was scheduled, of which I was asked to confirm or cancel by responding to the text. Sam (the technician) arrived on time. After he replaced the faulty sensor, he took the time to check our cell unit, he noticed it was an older 3G and replaced it with a newer 4G.

I have had ADT for several years and have never had a false alarm. It’s very easy to operate and the monthly fees are reasonable. I was able to set the number of seconds I needed to get out the door after turning it on. Likewise, you can also set the time needed once you open the door to be able to shut it off. I really like the fact that the battery will take over if for some reason you lose power. I’ve received helpful and courteous service when I’ve called about the battery needing to be replaced. That was easy. I purchased the battery and was able to install it myself. I feel very safe with this system.

I like the system. It's got a bunch of options and features including front door, sliding door, window, entry, and exit alarms. We have the complete system installed in our home. However, we couldn't get into the system when we moved in. Apparently it got cancelled until the new contract was signed. Oh, the in-home alarm still worked but over time when the company came to renew the contract, the guy who came to our home, because we can't afford the monthly charges, started unhooking wires to the point of removing parts here and their dis-alarming the whole system.

I am moving and had to move service to my new home. I was connected to Joshua via ADT phone service and he was beyond helpful, not pushy but educated me on my decision. I had to talk to my SO and he was able to email me the information and even called me back when I wanted to proceed. He did not hide anything and was open and transparent throughout the process. I may have cancelled service if it would have been a big ordeal moving to a new home but he made it quick and easy. Thank you Joshua for your amazing customer service. I hope I could deal with you for my other services too!

I've had this service for a few years now and I don't have any major complaints. They do their job and they respond quick. This is the kind of service that you want to never have to need and luckily I've never had to deal with any major incidents.

I recently applied for their services. When I stated that I can't have another hard inquiry, as it will affect my closing on a house. They repeatedly told me that it was a soft pull. 2 days later, I find this hard pull on my report. I contacted them and spent over 1 hour talking to various people and no one can help and keeps transferring me. I now have taken legal action to address this as they seem to care less.

I cancelled my services well before the last day of my contract. The phone representative told me no further action was needed and that my account would be closed before the last day on my contract. I received a bill in the mail several weeks later for additional services. I called ADT and was told the bill was for services for 30 days after my cancellation as that is their process. What a way to sneak in extra charges. I didn’t receive any services during this time but am expected to pay them more money. I will never go back to this sneaky company again.

We had ADT for home security for over 10 years, but always felt it was expensive given the service it provides. We cancelled the service in the fall and months later had issues with e system spontaneously setting itself off. When we contacted ADT they refused to help us as we had cancelled service and suggested we hire an electrician. Unbelievable! We will certainly never recommend this company to anyone.

On January 27, 2020, I called to cancel my request for services and was told I would receive a refund in 7-10 business days. No one filed my request. On November 15, 2019, I entered into a sales agreement with a local ADT technician to have services installed in my home. The technician couldn't get the scheduling department on the phone before leaving; therefore, he said he would schedule the service and send me a text message with the date/time. The services were scheduled for a date in December; however, the date did not accommodate my schedule. When I called to reschedule that date, there were no other dates in January that would work either. I told them I didn't want to cancel just yet and would give them a call back.