ADT

When I first started with ADT, my nephew was selling them. I was originally in Midway, and when I moved, I got ADT down here and there was a man that came and sold me the service down here. I don’t have a lot of extras other than my security system but I’m happy with it. It makes me feel good to know that I can go to bed at night and not have to worry. Also, I love that I can set the mobile app or take it off when I’m not at home.

We've been in our home for 30 years and because my parents had it out on the Key, it was just kind of a no-brainer for a young family to have protection for fire, burglary and everything else. We got an interesting system. It's called the Simon System, which was used in the Pentagon back in those days. Everything is wireless and very sophisticated so we're real happy and this is through ADT.

ADT sucks and they are no good. The alarm was triggered a couple of months ago. I was leaving the house and I set the alarm. After I left, ADT called and they wanted to know whether they needed to dispatch. I told them no and that it was me. I was already two miles away from the house. I just set it and it was okay, but they didn't ask me for my password. They didn't ask anything in spite of the fact that I told them to cancel. I dropped my daughter at school two miles away and came back here. As I was pulling to the driveway, they dispatched the fire truck and police and they were here.

A friend of mine had ADT and I asked her questions about the service and who her contact was. I have security at my business but not here at the house. I decided to make the next step and install security here. Corey came over and showed me what they offer. He was not pushy, which was good. He just showed some things and gave his suggestions. The experience was really great. The installers came right on time, 8 o’clock, on the dot. They showed me what they were gonna be doing and if I'd ask them questions, they were happy to help me.

I really like ADT. I've been with them for over 25 years and I'm pleased with them. Otherwise, I would have gotten rid of them before now. There was a time where I had gone up to church and I came back and someone had tried to push the window in to get in, and I have these alarm things in the windows and ADT had called the police evidently. And the person didn’t get a chance to get in. So when I got in from church, I called them back and they notified me. ADT's representatives so far have been nice. They tried to help me with whatever problems that I have. I'm 83 now and I maybe a little tiresome sometimes, but they’ve always been respectful and courteous to me. I had a young man came, Mike, and he checked my cameras outside. There was a big something in the tree and I couldn’t see outside, so he was kind enough to get his ladder off of his truck and get on and he reached up and then take it out for me.

I wouldn't wish ADT on an enemy. Their so-called security products are utterly defective. When calling for support, no one cares. Promised calls are not returned aeb Kayla ** @ (866) 623-8422. No returned call. No last name manager "Matt" is never 'at his desk'...Matt must spend his day in the restroom, hiding from his responsibilities. My security system has not worked properly since an supposed upgrade last year. I paid over $800.00 to upgrade, everything became worse. Secuity cameras that don't work, false alarms in the middle of the night. It's hardly comforting to have a system stating that an outer door is open at midnight...they don't care. They don't care one bit! All this company cares about is misrepresentation and fraud. I will be getting rid of them asap. Future consumers...BEWARE!! !

I want to give -0 stars but unfortunately that’s not an option. I barely had this company for a month and all it’s been was problems. I’ve needed the technician come out 4 times already for the same problem and now once again I have to call again because of equipment failure and this is supposed to be a security company. Meanwhile they can’t even get their own equipment to work properly. I have a issue where I have a restraining order on someone that’s why I needed to have a security system with video to begin with. Well great security when the security aka video doorbell I have doesn’t even work. To add insult to injury I have to take days of that’s not paid mind you for every time they have someone come out. I’m either going to get killed by my stalker or lose my job for taking off so many days.

My former provider "Reliance" had a personal touch and I could always reach someone when a rare issue arose. However, since ADT took over the personal touch has left with them. Now I simply get automated calls to inform me of a known issue with my system that I myself called in weeks before ADT even noticed and would be resolved by now if they had an inkling of how to schedule and keep appointments.

We had ADT services for about 8 years. Price kept creeping up every year with no improvement in service or equipment. For the amount I paid, I could have been monitoring 5 houses with Ring Security (with more sensors per house). Additional problem is this: our system was connected via landline. The issue is that if you do not use your landline for anything but ADT, your line may be cut by burglar, disconnected by phone service provider, damaged by various contractors digging in the area and you would not know about it. ADT's system is flawed because it would still allow you to arm it and it will not even check if you still have the active line to enable monitoring.

I have been a customer for 5+ years and it is insane that I continue to be a customer. I am so upset with the level of technical issues with our system. We have yet to have a system working correctly. If it is one component that gets fixed another component doesn't work. I get calls every 6 hours from ADT regarding one of our monitors. I had a technician at our house on Friday morning and within 30 minutes of him leaving we had another call from ADT about part of our system going off.

Was an ADT customer for 18.5 years. I had the old style windows and doors sensors with monitoring. Never got the new fancy stuff - motion sensors or cameras. Never had a reason to alert them (safe neighborhood). They just raised their rates on us after 18.5 years, by 8% when they have never done anything for us after install - NOTHING.

Eight months ago I purchased the ADT Security system for my 77 old mother after my father passed away. Last week the system stopped working. Customer service said the soonest they could get a technician out was a week away. In the meantime my mother called and they tried to talk her through troubleshooting and in the process has her take the faceplate off of the outlet without killing the circuit breaker. The tech arrived today and replaced the radio device that communicates with the phone company.

Thinking about using ADT??? DON’T DO IT. ADT is a TOTAL SCAM. They offer low rates to entice. You sign the contract only to find out the monthly rate is substantially more. When you call you to speak to someone you constantly get several different reps, each promising a resolution to the problem. Finally you speak to someone telling them to come and remove the system only to be told that you signed a contract (FOR THE LOWER QUOTED PRICE) and that when the office entered the info IT RAISED THE PRICE! You then ask for them to come and remove the system. They will come but YOU HAVE TO PAY OVER $1900 for them to do so. This is my 82 year old mom’s experience.

Be careful when you bound to this service!!!!! Their sensors are not secured to each door, it is very easy to drop on floor, and cause the alarm goes off a lot of times!!!! And when you are getting so pissed about this situation, you are bound to this 36 month contract!!!! With no early termination service!!!! I understand you might need to pay for early termination! But hello! It is not the full amount of rest of the service you did not use! Plus it is really their products to cause all these trouble to begin with!!!! So don't use their service.

Do Not Use ADT. They just want your money and if they were a good company they would not require a 3 yr contract. Please do your research... I signed on with ADT and lost my job. I was forced to sell my house and ADT wants $1200 to get out of my contract... I’m pissed at myself for not looking into Ring, SimpliSafe, etc. Please stay away from ADT.

6 months of continuing problems with a monitored malfunctioning fire alarm panel. Incompetent techs unable to fix but able to charge for each failed attempt. Sorry excuse for a company and indifferent to their problems and customers - still not fixed -we get robo calls in the middle of the night that the system is having a problem,after prodding they come and cannot figure out what the problem is - last tech said it was an old panel, may have been on the shelf for some time prior to installation and we will have to buy a new one.

I have been an ADT customer for many years and have a second home that I wanted to get security services for as well. My fiance had the services turned on at the second home and ADT gave us an "OK" price, being nice to say that. He is currently staying there and I am currently at the other home but needed new yard signs, as I have had them for a very long period of time. When I called to get them, I was informed that my service was disconnected at this home when the other home was connected by error. This means that I was without protection for over 3-4 weeks at least. My service was reconnected and I got an apology for the error, which did not make me feel too good anyway however, at least it was back on. I am paralyzed on my left side and do not feel comfortable being here without an alarm system.

Beware. FYI: We used ADT at our previous home. I called to cancel service before we moved. The payment came out of our checking account automatically every month. After 1-1/2 years we moved in with our daughter because we sold our house before we found a new place. When I noticed the payment was STILL coming out of our account I called again. They are saying we have to pay for it until 2020. Evidently, they need money so bad they need Senior Citizens’ money. We are trying to survive financially. Don’t need security where we live now & cant afford it anyway! Beware.

I called ADT to inquire about their services. The representative asked me for the address I was looking the services to be added, my name and then stated she needed the last 4 of my social to verify the information I was giving her. The conversation went well and I said I would call back after I discussed it with my wife. Well guess what? They ran my credit without asking me. The only way I found out was because I received an alert from Equifax. Their credit pull lowered my credit score by 19 points, went from very good to good.

I wanted to update the alarm system that I currently have and subscribe to the monthly monitoring from ADT. I got SCAMMED, they drilled holes in my walls, made my current (old but working) alarm no longer live. Said it was old and they would NOT repair to the way it was when they arrived. I submitted a claim for the wall damage that they did when they installed their system prior to me accepting the services (I asked why they were changing the interface to their's, they said if I did not want it they would put it back. They did, just did not work anymore.

Received call from loyalty department and was giving an offer to install new camera system outside of my house. After spending 45 minutes over the phone after confirming the term of contract they change to longer term so instead of 2 years they asked for 3 years. I end up not buying this service due to their business ethics.

Very unprofessional service.. I paid up front for a year after my contract was over. During the first 3 months I had too many false alarms. Had to pay $300 at the police station. I called ADT so they would fix the false alarm issue and they said I had to pay for the technician.. So decided to cancel. Called customer service and they agreed and said I would get a refund for the months I didn’t use. All I got was $9. VERY UNSATISFIED with the service.

I have Multiple Sclerosis and I'm recovering from Thymoma Cancer so I have to watch my budget and ADT is too expensive!!! After 2 separate calls and at least 5 extended wait times to ADT, the third and 4th ADT reps lied to me when I tried to cancel services today (5/4/19). They each said I owed $1000 because I was under contract. I told each I definitely knew I wasn't and that I would sue them if they tried it. After many times on hold, Alex then determined - "Wow I wasn't under a contract." In the span of 20 minutes (the 2nd time I called) I went from owing ADT $1000 to a zero balance. I have SimpliSafe home alarm now. MUCH less expensive and better services. ADT reps shouldn't frustrate people. It's not right.

My son decided to move home. I was at work., he didn’t receive the code to the system I had sent him. He set off alarm. He called ADT. Asked them how to shut down the system so he didn’t keep setting it off. They walked him through the shutdown over the phone., I never spoke to ADT about this or approved it. And I never received 1 alert on my pulse app. I have 2 outdoor cameras, and sensors all over my windows, doors etc. When I called ADT about 4 hours after this all went down, I asked why they allowed him to shut down my whole system and leave my home vulnerable all that time? They said my son knew the verbal password. Impossible. I never told him the new one.

Protection 1 and then ADT purchased the local alarm company we used for years. Once they took over, they increased prices. To get a lower price, they used deceptive tactics to sell a multi-year agreement. A couple of years into the agreement, we needed to install new windows. We called to get a quote to have them coordinate with the window company to install the necessary new alarm sensors in the new windows. After more than an hour on the phone with several people, the regional manager said she would get back to me with a price and process to coordinate the project. She never did. In frustration we called a different local company who promptly came out, provided a quote, and coordinated the project with the window company.

I am very unsatisfied with the service we have experienced with ADT. My husband and I have to relocate for his job and are not able to bring the security system with us. ADT told us if this occurred it would not be an issue when we signed up. We have to pay a $700+ buyout or continue to pay for service for 1.5 years. The contract was only supposed to be 24 months, but now they are saying it is 36 months. I will not be getting ADT or recommend it to others again. I recommend using security system without contracts to avoid having any issues if any unforeseen moves arise.

ADT WAS a good company to do business with. I had their system for years. After moving I decided to get a new system installed. Apparently now ADT uses third-party installers who will lie to you and scam you into a contract and then ADT holds no responsibility. We were lied to about what came with our alarm and what we would be able to use with our alarm for the three day grace period. Once those 3 days were over and we were locked into a contract we were told it would be 400 dollars to upgrade to the system that we were promised originally. Then we were told by ADT in three months they would take over our contract from Defender the third party, then we could use the cameras and other things we were promised would work, which was also incorrect. After 3 months we contacted them and they said the third party will hold our contract indefinitely. So everything we were promised by Defender and ADT was all a lie.

I called ADT to get a quote, they stated that they can not give a quote over the phone because they needed to send out a technician to check the currently installed equipment from our current home security provider to make sure it was compatible with the ADT control pads. The tech showed up and informed us that he would have to install an ADT panel to check for service compatibility. It took about an hour for him to complete that task. Once all was said and done, the tech then told us that it would be an initial fee of $3000+ and he can get us going today. We reviewed the price and options that ADT offered and we DECLINED to sign a service contract. The tech seemed upset, tried his best to convince us of how much we needed the ADT Protection and but we still said NO.

If I could give a zero I would. They couldn't get my online account sorted out, they wouldn't send out a technician when I wanted them to come out and see what was going on with my system and then when I called to cancel, they wasted about 5 minutes of my time trying to convince me to stay. Irritating all around. Quick to take my money, but not very quick to provide service. I will be changing services at my store as well now.

Am 80 years old and legally blind, so I need extra help with getting things set up. Cameras were installed then a few days later they failed. Someone came out to repair them. Then the cameras failed again one day later. Again someone came out to repair them, but this time they charged me $130. Cameras again failed. This time the technician and the sales rep came out. I was informed that my television was too old for their DVR. I am now trying to return the cameras, but I keep getting a runaround. The local people tell me I need to call ADT national and national says I need to call the local company. I have been calling for 9 days and still have not received any help getting the cameras returned. Talked to sales rep again who said she would have a manager call, but no one has called me as yet.