Marjorie, we really appreciate you picking ADT as your security provider. Please let us know if there is anything we can do for you. We are here for you 24 hours a day, 7 days a week!
Original review: Sept. 28, 2016
Not only is ADT on everybody’s lawn in my neighborhood, but it's on TV. It's over 100 years old and it's not far from my visual sight. I was more concerned that it was a company that was around for a long time and that it would be around for a long time and that it had national coverage. One of my friends' husband owns an alarm system, but it's just him and I wasn’t comfortable with that. When I first called because I was robbed that day, it was horrible. Then it happened again. The thief walked in because I'd just gone out to the store for 10 minutes literally a block from my house and he was watching my house.
I called the three different companies in the area and they gave me their quotes of hundreds and hundreds of dollars upfront to just put the stuff in. ADT seemed to take that $99 installation and give me a $100 gift card and everything was there. It's just a couple of dollars more a month. I'm also a senior, so I talked to a supervisor who gave me the fire package. I had to ask for it since I'm not getting more unless I ask. Setting up the device isn't rocket science anymore. It's just drilling in holes and all that wire that has to be put in, then they told me the best place to put them and it was good for my needs.
I called ADT when I was going away to let them know that I was going to be gone and my son had the code to get in the house, so if anything happens my children would notify me. They were very responsive to that. I also had another attempted break in so I made sure that they knew about that. I've told every one of my friends who don’t have it or don’t use it that they're out of their mind if they don’t have that. I was very happy with the price and the fact that it comes right out of my checking account every month so I don’t have to even think about it.
Terry, thank you so much for sharing your story and your fifteen years of dedication to ADT. Your peace of mind and safety is our first priority! -Katie
Original review: Sept. 23, 2016
We have been protected by ADT for fifteen years. Every interaction that we have had with them, from the techs who have come our home, to those we have contacted by phone or online have been positive and helpful. We have never been disappointed in any way. They are great company to do business with.
Perry, glad to hear Kynesha was able to assist you! Thank you for shaing your positive feedback. It makes our day! -Katie
Original review: Sept. 22, 2016
I am having two wood doors, with sensors, replaced with steel doors, and I needed to know WHAT the procedure would be to have this "change" take place, and I received it from "Kynesha" (spelling?) in the form of EXCELLENT customer service. She answered my questions, and she educated me on the process, and she provided great advice. Thank you.
Betty, thank you for sharing your positive experience with us and your dedication! We are always here for your 24 hours a day, 7 days a week.
Original review: Sept. 17, 2016
I've had ADT for about 15 years now. I have it through USAA. I noticed that this was one of the things that they had listed along with other services and decided to go with them, as did the residents in the neighborhood I was in. Many people there who have ADT put the signs in the yard. They must feel fairly comfortable with ADT. I have the cameras both inside and outside, as well as the interior services with the windows, etc. I also have the part that notifies me if a door is open.
The first rep that came out and, more recently, the rep that came when I received the cameras, were both positive. I was satisfied with the communication with them. They talked to me, explained how the system works, and gave me the number I could contact if I have any problems. So, I was satisfied with the way they responded as they were working on the system and once things were done.
The installation was positive. I didn't realize that the more recent one that I had with the cameras would take almost all day, but the idea is to make sure they did a good job. Everything is working and functioning well, so I'm pleased with the results. In the end, what I have is what I wanted and it's working in the manner that I anticipated it would.
Let first say I dealt directly with ADT and not a distributor or dealer of their products. The salesperson that came to my house was knowledgeable and polite. (I had three other proposals.) Though they were not the lowest monthly rate they offered an upgrade to my 20-year-old existing equipment for only $25.00, not the $450 that Island Security (the installer of my existing system) wanted. The monthly charge included replacing any sensors for free during the course of the contract. The installer was very knowledgeable as well and answered all my questions. He added a new keypad and a new control box and battery. I am very satisfied
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ADT is managing to take care of my needs so far. I can monitor and set my alarm remotely using the app and I can check all my facilities. The installation team was knowledgeable and they helped me get familiarized with the equipment. I did have a previous system, but ADT was sort of an upgrade because I wasn't satisfied with the former. I could also get a local service with ADT. So overall, I'm satisfied with it.
I switched from landline to cell line, and ADT did it in less than an hour. The techs were really good. It's always worked and alarms when it's supposed to. ADT has always been good, and I tell everybody that I have them all the time.
It took approximately 10 minutes before I could speak to someone. I found the instructions online. When I spoke with someone, he was extremely helpful. The instructions online were a little different than what he explained. His instructions were easier. He stayed on the phone until I removed the battery.
You have not put the ADT sign in my yard. You gave me wrong information, saying that your company bought out Monitronics and had me to join ADT. Now I am paying two companies for an alarm system. You installed your alarm equipment so quick. Now you need to buy the rest of my contract out $632.00 with Monitronics. Please.
I've had the ADT service for years now and they have been satisfactory. About two or three years ago, I had a heat sensor alarm that kept going off. So I called them and we got that resolved. Last year, I had all the batteries replaced and then I recently had a billing issue which they took care of as well.
ADT personnel walked through the process to resolve the issue. ADT personnel took the time required to resolve the issue which required running through a few processes. ADT personnel during the entire process was knowledgeable, professional, and friendly.
Salesman, installers and phone help (tech support) are extremely knowledgeable, friendly, polite, courteous and patient during questions and answer period. The company's product is top of the line as well as their security system's performance. I have no trouble in referring ADT to my friends and neighbors. Have done so already. We are very proud to be part of ADT family security company. Thank you.
My husband works for a national construction working in 49 states. This means travel, travel. With all the mean things happening we kept a loaded gun handy. Never needed it but always wondered if we would. ADT had a special on and he said, "Let's talk to them." The two young men that came to our house were nice, well informed, not pushy. They and the history of ADT sold us. We still keep a weapon handy but now we will know which way and when to shoot. One thing more I wish we had is a louder alarm.
The service is reliable and consistent. Personnel are professional. Equipment works... accuracy and reliability. Suggested improvements: Time to service apt... one week too long AND equipment adhesive is weak.
I am very pleased with the system I have. I know that when I leave I can check on my home. I can see when my house/pet sitter arrives. I can see when the sitter leaves. I feel comfortable re-entering after being away. I feel safe while in my home. I love it. I feel the posted signs are a deterrent to crime. Thanks ADT.
I called on a Saturday to inquire about installing a home security system. The gentleman on the other end of the line was very helpful and explained everything to me. By the following Wednesday, my system was installed and running! The installer was wonderful and my whole experience with ADT has been great!
I've never used a security company before, so I was concerned that ADT would pressure me to buy services that I didn't want. This did not happen. Their product and its use were explained to me, and resources for additional help were provided - about 10 days after installation, one of the sensors fell off and within about 12 hours, a technician came out who corrected the problem and also helped me with a computer problem (unrelated) I'd been having. I feel like ADT staff are competent and really want their customers to be satisfied - and I am.
Mike the ADT Tech was very thorough and found out that the transformer was out which caused the whole system to go down. He replaced the transformer and reset the system. He also relocated a camera that needed to be put in the correct spot as a result of the system being repaired. I said, "Thank you so much." My wife and I believe you have a wonderful employee who knows his job and is a great asset to your company.
We saw the ad, we called ADT, they sent a representative, we purchased ADT. The best issue we found is that we were able to tailor our system to one that would not only serve our security needs, but also meet our financial criteria. We feel safe and secure, and have recommended this to our neighbor who did, in fact, purchase a system. Thank you ADT!
I was very pleased to call ADT on Tuesday and Wednesday they were here. The tech came earlier than expected. He was a perfect gentleman, and answered all my questions in a professional manner. I have been with ADT for a long time now and will continue to have this company monitoring my home for a long time to come.
Our previous service was so difficult to set without calling the police or the fire department (which happened 3 times) that we quit using it. When we installed ADT, we began using the alarm pad regularly. It is a simple touch of our remote when we leave and another simple touch to turn it off when we return. We set it every night when we go to bed and feel totally secure. Not only would I recommend it to others, we have done it repeatedly.
Sean and Joel were extremely helpful at the 800-238-2666 number. The best was having Robert ** as the technician. He explained exactly what I needed to do, which was go to the new TS4 system (wireless). He also went through everything that I needed and how to use it--and all at a minimal cost. He stayed till it was done, which meant he had to come back the next day and then again after Internet was fixed. He was the best. Thank you Robert for your help. You made fixing this system a pleasant experience.
I am actually happy to give you a response on services I receive from ADT. “I am extremely delighted with your services”. I have placed calls with questions on operation and functions of my system and on occasion my alarm was activated in error and the response time has been right on point in every instance. I received a call without delay and the individuals have been exceptionally pleasant, calm and clearly understood every time. (Thank you for using staff that speak and understand English thoroughly). My rating was only a 4 star as I am still waiting for bonus rewards for referrals to family and friends. When told there will be a financial reward for referring, we look for that reward (be it credit or monetary). So I bumped you down one point for not doing as promised. Without this you would have been absolutely 5 stars in my book, if not for your failure to reward your customers when promised.
ADT has proven to be very reliable in all aspects of the services they have provided to me. The equipment installed at my residence has performed flawlessly for 16 years, requiring only 2 battery replacements in the entire time. ADT's measured responses to inadvertent alarms is greatly appreciated due to our frequent trips away from home. I will continue to use ADT as long as the need exists.
The installer was very polite and explained everything to us. He answered all of our questions and even made sure us "older" people were comfortable with the system. He waited while I called to cancel our old service with another company and was very patient as I was on hold for a good thirty minutes.
Hello Marcelo - Thank you very much for reaching out. We're terribly sorry to learn of your negative start but are pleased to learn your concerns have been resolved. Please reach out to us if we may be of additional assistance. ~Trèchell
Original review: Oct. 21, 2016
Approximately a month after our ADT system was installed we decided to upgrade to the Pulse system to have cameras in the front door and in the living room. We are not aware of the so many authorized ADT dealer out there. We then found out that the people who installed our system was one of ADT's authorized dealer. The ADT technician came to upgrade our system. After the upgrade only three out of the nine sensors are working. Also all the two fire alarms in the house that was previously installed are not working.
We made so many calls to ADT to fix the issue. They finally send another technician and left us with nothing. Then we made the final call to cancel the service but the guy who handles the cancellation process convinced us to give ADT another try. They send their third technician and the guy took care of everything. He even removed the old controller and made everything working. It took one guy to fix all the mess. So far our system is working the way it supposed to. Thank you so much to Edgardo.
Something happened that made me want to get an alarm company and so I asked around and that’s how I found ADT. I just have the smallest package and the service has been fine so far.
Luther, thank you for sharing your story. We are always here for 24 hours a day, 7 days a week! -Katie
Original review: Oct. 20, 2016
After moving to another state we of course quickly set up an appointment to install ADT coverage that we've had for years. Our new home presented a challenge from several angles. Reception for the wireless connection to Verizon was an issue because of our location. Additionally our home now had a detached garage and an additional mini garage that we had added on. The wireless connection from the different alarm sensors to the main panel was not functioning properly due to the distance. The technician after several days and several ingenious ideas was able to get our system functioning properly and we have had no issues at all. Great service, great people.
Martha, thank you for your feedback. We are always here for you 24 hours a day, 7 days a week! -Katie
Original review: Oct. 20, 2016
Gentlemen was a little late, but was on his way when called and let me know he would be running just a few minutes late. Was quick and efficient in fixing problem with fire alarm. Really like all of my experiences with all the people who monitor and repair my ADT alarms. Would not think of going anywhere else.
Bill, thank you for sharing your positive experience with our team. We are always happy to assist you! -Katie
Original review: Oct. 20, 2016
Tammie ** and her entire service team are second to none. Always prompt scheduling, arriving, and troubleshooting. This last service call just like all the rest. EVERY technician has been knowledgeable, communicative, efficient and friendly. Feel lucky to have such a great service team.
ADT Company Profile
- Company Name:
- Year Founded:
- 1501 Yamato Road
- Boca Raton
- Postal Code:
- United States
- (855) 221-7473