ADT Medical Alert
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About ADT Medical Alert
ADT Medical Alert specializes in personal emergency response systems (PERS). Similar to ADT home security systems, these medical alert devices connect to a 24/7 monitoring center. The company charges ongoing monthly fees for this service, but there are no upfront costs.
Pros & Cons
- No upfront equipment costs
- Price-lock guarantee
- Optional fall detection
- Reasonable cancellation policy
- No automatic testing
- No free trial period
- No mobile app
ADT Medical Alert offers in-home and mobile devices. Systems are available with temperature monitoring and optional fall detection pendants. Packages come preprogrammed and do not require long-term contracts.
Top ADT Medical Alert Reviews
I've been satisfied with my ADT Medical Alert. I have it on me at all times. If I need it, it's right there. I had a stroke and they were right here. They got me back and went to ...Read full review
The whole process from the initial contact, delivery, set up and communication was smooth as can be and a pleasure. I could not recommend this company more. They answered every qu...Read full review
What is ADT Medical Alert?
ADT Medical Alert systems provide in-home and mobile device monitoring for older people who want to live independently. With the touch of a button, any user can connect to an ADT support representative who helps determine the appropriate response and sends help immediately.
ADT Medical Alert systems run on landline or cellular connections, depending on the plan, and all its plans and equipment come with a lifetime warranty that covers any broken or damaged devices. ADT also doesn’t require a long-term contract — users can sign up on a month-to-month agreement.
ADT Medical Alert systems
Each ADT Medical Alert plan comes with a base unit and a wearable device, but the look and features of each unit vary based on your plan.
*At the time of publishing
ADT’s Medical Alert Basic is the least expensive plan the company offers. Customers choose between a wearable pendant or a wristband device that can function as far as 300 feet from the base. This plan also includes home temperature monitoring, which notifies the user if the temperature rises above or drops below normal levels.
All ADT medical alert plans come with waterproof wearable devices, but the Basic package is the only ADT medical alert that requires an active landline connection.
*At the time of publishing
The Medical Alert Plus has a larger range (600 feet) and sleeker equipment than the Basic plan. It comes with a wristband or pendant, and the base has a digital screen that displays the temperature, date, time and battery level. This equipment runs on a cellular connection, so you don’t need a landline.
You can also choose to upgrade this plan with a fall detection pendant, which alerts the monitoring center in case of a fall.
*At the time of publishing
ADT’s On-The-Go device is an excellent option for active users who want the support of a monitored medical alert system without being tethered to their homes. The system has a portable base unit about the size of a pager, which lets users get the help they need pretty much wherever they are.
GPS technology tracks your location, so ADT’s monitoring support representatives can send emergency services directly to you. The portable base unit is rechargeable, and like with the Medical Alert Plus, the company offers optional fall detection on this model.
ADT Medical Alert FAQ
How does ADT Medical Alert work?
Once you press the button on your medical alert device or it senses a fall:
- It connects to an ADT-run monitoring center. ADT’s medical monitoring center is available 24/7 and offers multilingual support.
- An ADT customer service representative makes contact through your device. The average response time is 15 seconds or less.
- The representative determines the severity of the situation and sends the appropriate emergency response. If the user does not respond, ADT automatically sends emergency services.
How accurate is ADT’s fall detection?
It’s hard to say. No fall detection system is perfect, so customers who need assistance should always press the emergency button if they can. There is no automatic testing for ADT Medical Alert systems, so the company advises customers to test the fall detection regularly.
Will my ADT medical alert still work if the power goes out?
Yes, all base units come with a built-in battery that lasts up to 20 hours.
What’s the installation process for ADT Medical Alert systems?
The company offers installations for an additional fee, but the setup is designed to be simple enough for most customers to handle themselves.
You can easily move ADT’s systems, too. However, unless you have the On-The-Go package, you should alert a representative that you are moving.
Do ADT Medical Alert systems need maintenance?
Base units don’t require regular servicing. However, ADT doesn’t provide automatic testing for its devices, so you should test your system regularly.
ADT Medical Alert cost
Depending on the plan you choose, ADT’s monitoring costs range from $29.99 to $39.99 per month if you’re paying month-to-month, and fall detection costs an additional $11 per month. However, customers who pay quarterly or annually receive discounts and a free lockbox.
All services have a locked-in price for the lifetime of your plan, and ADT Medical Alert lets you automatically deduct your monthly fee from your bank account for no additional cost.
Since ADT Medical Alert devices operate on a month-to-month agreement, you can choose to upgrade, downgrade or cancel your service at any time.
Do we recommend ADT Medical Alert?
ADT Medical Alert is a reliable option for customers who want industry-standard features with the reliability of a well-known brand. ADT’s trained representatives send help when users need it. Active and sedentary people alike can find a plan that works for their lifestyles, and customers can also take advantage of fall detection services for an additional cost.
ADT Medical Alert Reviews
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I had some numbness in my arm and one of the doctors said I should get a medical alert device so I got the ADT Medical Alert. I've known about them for years and any time I hear ADT, I think positively. I used to be in the air force and we had ADT security. My device is there as an emergency fallback. I test it occasionally and customer service comes on in about a minute and they say everything's okay.
When the button got pressed by accident, the operator came on the line, and I was able to reassure him that I just pressed the button accidentally. I have the Medical Alert on my wrist and around my neck during all of my waking hours. It keeps me safe and reassures my siblings and children that I will get help from somebody if it's really necessary.
I'm most impressed with the price. I saw the deal for 32.99 a month. ADT gave me the GPS system, and I put it in my pocket. That has a microphone so when ADT called me, I could talk to them through it. But the necklace part is awesome. I was so happy to get my ADT Medical Alert device. I put it on my Instagram because I wanted to share the news. I'm a SAG-AFTRA member at the union so I meet all these girls at yoga class and the gym. I'm a bit older than they are, so I wanted to give them the good news that I found a great deal at ADT. It's new technology, but they don't understand that it's called On-The-Go System. And it's important to emphasize that all these young girls could feel safe in Hollywood, and have the freedom to walk on Hollywood Boulevard without getting injured by anyone or mugged.
I hope all the young girls could have it, especially these days with so much violence in the world. I feel safe and confident walking the Walk of Fame in Hollywood, with my ADT On-The-Go system device, because all I have to do is press a button and my supervisor at work, the police, plus my best friend in Hollywood and my family are called.
I was working in security Downtown LA for City Hall, and this six-foot ** male with no teeth tried to ask me a question. He was in my face. I got scared because I didn't want to get injured. So, I immediately showed him that I have this ADT button and the police will be called. It ended up being all right. It's nice to have just for peace of mind in case something bad were to happen. If I have to press the button that I carry around my neck, what it does is it calls the ADT security, and they flip on a switch that tells them my coordinates. And if they couldn't reach me on that little GPS box that I put in my pocket, they would call the police and the fire department and give them my coordinates.
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The machine blinks for us to do a test every 30 days and when I see the blinking, I usually hit the necklace button and tell the reps I'm just doing a test. It seems like in the last three months when I'm doing that, it takes longer for ADT Medical Alert to answer my call. It says, "Call in progress" over and over until somebody picks up. We're in Weakley County of about 35,000 and it's our local ambulance service that comes. I live in the city limits and if our city police are not out on a call, because there's only one officer on at a time, they will come and get here before the paramedics do, if they're not busy. So, a lot of times, they're the first ones on the scene and then the paramedics come and check my mother out and do her vitals.
I just have been a little concerned a time or two that the call wasn't answered timely. They don't know that I'm just doing the test until I tell them but I have noticed that in the last little bit and it made me wonder if they are like everybody else and having a hard time getting employees or have lesser people manning the phones. But it's nothing that I would discontinue the service over. ADT Medical Alert is an addition to all the other things that you have to have as elderly people are in the world today. There are so many elderly people and you wanna keep them at home when you can, and it's a device that enables you to do that on a longer term than if they didn't have that. My mother complains though about the necklace occasionally, that it rubs her neck if she got on the shirt that doesn't have a collar or where the little rope piece is laying directly on her skin. It's irritating.
I called ADT one day because I was fishing for information and I got clear concise information. I called back the next day to strike the deal and spoke with the very same person, which is pretty unusual when you're talking with a big company, especially over the phone. But she was great and knowledgeable. She was able to quote the prices right there, which is also unusual with medical alert companies since they really don't want to quote you prices before you go with them. She answered all of my questions ahead of time, too. I've been happy since then.
I use the medical alert often and their response team is really good. I've talked to them many times because I have fallen several times, sometimes where the fall detector kicks in, sometimes where I pressed the button, and other times in testing the device. They usually respond in a couple of minutes which is a reasonable amount of time. It has never taken forever. All in all, I'm pleased with the way the device is working and I have never been dissatisfied with anything. At one point, I had to change the necklace that I wear because the batteries were wearing out. They contacted me before they wore out, sent me a new one, and walked me through the pairing of it. And they do it many times a day, so they're comfortable with it. But I was impressed with how well the technician explained it to me and it worked first time.
The first one I purchased was about four years ago. Someone came to the building and gave us a presentation. The rep from ADT was knowledgeable. I listened and I thought it would be suitable for me to have that. I followed up on it and I checked the system. They sent someone here to set it up. The first system I had was for indoors and would only extend to the lobby of the building I live in. I kept that system for two or three years.
Then, I upgraded the system. I liked the idea that this system is on the go and it has served me well. The first time I used it, I was glad I had it because my blood pressure was up extremely high and I felt like I was going to faint. I went ahead and pushed the button and I was so pleased with the promptness. They responded right away and the ambulance was here quickly. They also set up a conference call with my two sons who are both out of state. The only thing I'm not pleased about is that I am paying back a fee for the ambulance costs, which was $255. I couldn't afford to pay it at one time, so I'm sending them a $50 check a month to cover the cost of the ambulance travel to and from the hospital.
Sandra- We're so glad to hear you're OK! Thank you for being such a wonderful part of the ADT family and please reach out to our specialists directly at 1-800-238-2727 if we mat be of any additional assistance.
I had a little bit of weakness in the left leg and also a little bit of dizziness and we went with the ADT program because it has a GPS system where if you activate it, it kinda shows you within so many feet. But that was corrected by medical. It was just a simple imbalance. We got that fixed and now, the device is more of a safety matter. I like it. It gives my wife, who works at night, the confidence. She'll get a call if there's something going on. It brings peace of mind to us all. We don't mind paying $150 every three months for the security on it is worth it.
Our charging cradle for the GPS wasn't charging and we put it in there after being out and the light wouldn't come on. We had issue after issue on it. I was getting calls that the battery was running low, et cetera, et cetera. So, I finally called ADT and talked to them about it. Two days later, I had a brand-new GPS unit out here and all I ever had to do was activate it. ADT ought to make a wrist module that straps on the wrist with a clock on it. That way, you would have the best of both worlds because you would have your wristwatch plus your activator if necessary. The new unit we got in is beautiful and works perfect. It does everything I wanted to do but I’ve never had any need on it. ADT is a very good service. Later, we might consider using their doorbell device. We've talked about it but right now, we're okay. They did good so I'm satisfied.
ADT Medical Alert is worth it. When I had to use the device, I pressed the button and they had help out here right away. It was almost like a half a minute.
Hello. Thank you very much for your review and sharing!
The few times that I've had to communicate with ADT Medical Alert, the reps have been very helpful and I was treated with respect. They reached out when my battery was low and also if I might have bumped into something and didn't realize that the alarm was going off. Usually, before I go to bed, I make sure the device is on, then I use it during the day. It's rare that the battery goes low, but sometimes I might forget to bring it upstairs with me. I only take it off when I'm showering or washing up. I've been wearing the device for so long and at this point, it's unnoticeable. Still, I feel a sense of security. Sometimes I may feel lightheaded and it's nice to know that I have this since I live alone.
When I test the device, the reps respond quick. I tell them I'm just testing and they say, "Fine, you have a good day." I've never needed help, but I'm glad I have the device. My family is too. I'd recommend it.
I've been satisfied with my ADT Medical Alert. I have it on me at all times. If I need it, it's right there. I had a stroke and they were right here. They got me back and went to the hospital and I was all right. It's working okay. My new one works because I don't have to charge it as regularly as I did the other one. I would recommend others to get it.
The device gives me more independence. I'm careful to turn it on, but it's there if I need it. The reps are always very helpful too. I recommended ADT Medical Alert to my neighbor, but he wasn't ready.
ADT Medical Alert Company Information
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