ADT Medical Alert

ADT Medical Alert

 4.4/5 (83 ratings)
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ADT Medical Alert

About ADT Medical Alert

ADT Medical Alert specializes in personal emergency response systems (PERS). Similar to ADT home security systems, these medical alert devices connect to a 24-hour monitoring center. The company charges ongoing monthly fees for this service, but there are no upfront costs. Also, the company’s ForevRate guarantee means your price won’t change.

Overall Satisfaction Rating

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Pros

  • No upfront equipment costs
  • Price lock guarantee
  • Optional fall detection
  • Reasonable cancellation policy

Cons

  • No automatic testing
  • No free trial period

Bottom Line

ADT Medical Alert offers in-home and mobile devices. Systems are available with temperature monitoring and optional fall detection pendants. Packages come preprogrammed and do not require long-term contracts.

Top ADT Medical Alert Reviews

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Rated with 5 stars
Verified

My grandfather's 88 years old and suffers from dementia. He has an ADT Medical Alert and for me, it definitely gives me an extra added sense of security. It’s had one issue where ...

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Rated with 5 stars
Verified

ADT Medical Alert's team is very friendly. Last time, my husband, he was so shocked with my condition. He didn't know how to call 911. And this way with the system, it's easier an...

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What is ADT Medical Alert?

ADT Medical Alert systems provide in-home and mobile device monitoring for older people who want to live independently. With the touch of a button, any user can connect to an ADT support representative who helps determine the appropriate response and sends help immediately.

ADT Medical Alert systems run on landline or cellular connections, depending on the plan, and all its plans and equipment come with a lifetime warranty that covers any broken or damaged devices. ADT also doesn’t require a long-term contract — users can sign up on a month-to-month agreement.

ADT Medical Alert systems

Each ADT Medical Alert plan comes with a base unit and a wearable device, but the look and features of each unit vary based on your plan.

adt medical alert basic
Medical Alert Basic
  • $29.99 per month*
  • In-home use
  • Landline required
  • Home temperature monitoring
  • Pendant or wristband button

*At the time of publishing

ADT’s Medical Alert Basic is the least expensive plan the company offers. Customers choose between a wearable pendant or a wristband device that can function as far as 300 feet from the base. This plan also includes home temperature monitoring, which notifies the user if the temperature rises above or drops below normal levels.

All ADT medical alert plans come with waterproof wearable devices, but the Basic package is the only ADT medical alert that requires an active landline connection.

adt medical alert plus
Medical Alert Plus
  • $35.99 per month*
  • In-home use
  • No landline required
  • Home temperature monitoring
  • Pendant or wristband button
  • Optional fall detection

*At the time of publishing

The Medical Alert Plus has a larger range (600 feet) and sleeker equipment than the Basic plan. It comes with a wristband or pendant, and the base has a digital screen that displays the temperature, date, time and battery level. This equipment runs on a cellular connection, so you don’t need a landline.

You can also choose to upgrade this plan with a fall detection pendant, which alerts the monitoring center in case of a fall.

adt on-the-go
On-The-Go
  • $39.99 per month*
  • Mobile use
  • No landline required
  • Pendant or wristband button
  • Optional fall detection
  • GPS location capabilities

*At the time of publishing

ADT’s On-The-Go device is an excellent option for active users who want the support of a monitored medical alert system without being tethered to their homes. The system has a portable base unit about the size of a pager, which lets users get the help they need pretty much wherever they are.

GPS technology tracks your location, so ADT’s monitoring support representatives can send emergency services directly to you. The portable base unit is rechargeable, and like with the Medical Alert Plus, the company offers optional fall detection on this model.

ADT Medical Alert cost

Depending on the plan you choose, ADT’s monitoring costs range from $29.99 to $39.99 per month if you’re paying month-to-month, and fall detection costs an additional $10 per month. However, customers who pay quarterly or annually receive discounts and a free lockbox.

All services have a locked-in price for the lifetime of your plan, and ADT Medical Alert lets you automatically deduct your monthly fee from your bank account for no additional cost.

Since ADT Medical Alert devices operate on a month-to-month agreement, you can choose to upgrade, downgrade or cancel your service at any time.

ADT Medical Alert FAQ

How does ADT Medical Alert work?

Once you press the button on your medical alert device or it senses a fall:

  1. It connects to an ADT-run monitoring center. ADT’s medical monitoring center is available 24/7 and offers multilingual support.
  2. An ADT customer service representative makes contact through your device. The average response time is 15 seconds or less.
  3. The representative determines the severity of the situation and sends the appropriate emergency response. If the user does not respond, ADT automatically sends emergency services.
How accurate is ADT’s fall detection?

It’s hard to say. No fall detection system is perfect, so customers who need assistance should always press the emergency button if they can. There is no automatic testing for ADT Medical Alert systems, so the company advises customers to test the fall detection regularly.

Will my ADT medical alert still work if the power goes out?

Yes, all base units come with a built-in battery that lasts up to 20 hours.

What’s the installation process for ADT Medical Alert systems?

The company offers installations for an additional fee, but the setup is designed to be simple enough for most customers to handle themselves.

You can easily move ADT’s systems, too. However, unless you have the On-The-Go package, you should alert a representative that you are moving.

Do ADT Medical Alert systems need maintenance?

Base units don’t require regular servicing. However, ADT doesn’t provide automatic testing for its devices, so you should test your system regularly.

Do we recommend ADT Medical Alert?

ADT Medical Alert is a reliable option for customers who want industry-standard features with the reliability of a well-known brand. ADT’s trained representatives send help when users need it. Active and sedentary people alike can find a plan that works for their lifestyles, and customers can also take advantage of fall detection services for an additional cost.

ADT Medical Alert Reviews

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Page 1 Reviews 0 - 5
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 6, 2023

The machine blinks for us to do a test every 30 days and when I see the blinking, I usually hit the necklace button and tell the reps I'm just doing a test. It seems like in the last three months when I'm doing that, it takes longer for ADT Medical Alert to answer my call. It says, "Call in progress" over and over until somebody picks up. We're in Weakley County of about 35,000 and it's our local ambulance service that comes. I live in the city limits and if our city police are not out on a call, because there's only one officer on at a time, they will come and get here before the paramedics do, if they're not busy. So, a lot of times, they're the first ones on the scene and then the paramedics come and check my mother out and do her vitals.

I just have been a little concerned a time or two that the call wasn't answered timely. They don't know that I'm just doing the test until I tell them but I have noticed that in the last little bit and it made me wonder if they are like everybody else and having a hard time getting employees or have lesser people manning the phones. But it's nothing that I would discontinue the service over. ADT Medical Alert is an addition to all the other things that you have to have as elderly people are in the world today. There are so many elderly people and you wanna keep them at home when you can, and it's a device that enables you to do that on a longer term than if they didn't have that. My mother complains though about the necklace occasionally, that it rubs her neck if she got on the shirt that doesn't have a collar or where the little rope piece is laying directly on her skin. It's irritating.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 15, 2022

    I called ADT one day because I was fishing for information and I got clear concise information. I called back the next day to strike the deal and spoke with the very same person, which is pretty unusual when you're talking with a big company, especially over the phone. But she was great and knowledgeable. She was able to quote the prices right there, which is also unusual with medical alert companies since they really don't want to quote you prices before you go with them. She answered all of my questions ahead of time, too. I've been happy since then.

    I use the medical alert often and their response team is really good. I've talked to them many times because I have fallen several times, sometimes where the fall detector kicks in, sometimes where I pressed the button, and other times in testing the device. They usually respond in a couple of minutes which is a reasonable amount of time. It has never taken forever. All in all, I'm pleased with the way the device is working and I have never been dissatisfied with anything. At one point, I had to change the necklace that I wear because the batteries were wearing out. They contacted me before they wore out, sent me a new one, and walked me through the pairing of it. And they do it many times a day, so they're comfortable with it. But I was impressed with how well the technician explained it to me and it worked first time.

    6 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 17, 2022

    The first one I purchased was about four years ago. Someone came to the building and gave us a presentation. The rep from ADT was knowledgeable. I listened and I thought it would be suitable for me to have that. I followed up on it and I checked the system. They sent someone here to set it up. The first system I had was for indoors and would only extend to the lobby of the building I live in. I kept that system for two or three years.

    Then, I upgraded the system. I liked the idea that this system is on the go and it has served me well. The first time I used it, I was glad I had it because my blood pressure was up extremely high and I felt like I was going to faint. I went ahead and pushed the button and I was so pleased with the promptness. They responded right away and the ambulance was here quickly. They also set up a conference call with my two sons who are both out of state. The only thing I'm not pleased about is that I am paying back a fee for the ambulance costs, which was $255. I couldn't afford to pay it at one time, so I'm sending them a $50 check a month to cover the cost of the ambulance travel to and from the hospital.

    ADT Medical Alert response

    Sandra- We're so glad to hear you're OK! Thank you for being such a wonderful part of the ADT family and please reach out to our specialists directly at 1-800-238-2727 if we mat be of any additional assistance.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 3, 2022

    I had a little bit of weakness in the left leg and also a little bit of dizziness and we went with the ADT program because it has a GPS system where if you activate it, it kinda shows you within so many feet. But that was corrected by medical. It was just a simple imbalance. We got that fixed and now, the device is more of a safety matter. I like it. It gives my wife, who works at night, the confidence. She'll get a call if there's something going on. It brings peace of mind to us all. We don't mind paying $150 every three months for the security on it is worth it.

    Our charging cradle for the GPS wasn't charging and we put it in there after being out and the light wouldn't come on. We had issue after issue on it. I was getting calls that the battery was running low, et cetera, et cetera. So, I finally called ADT and talked to them about it. Two days later, I had a brand-new GPS unit out here and all I ever had to do was activate it. ADT ought to make a wrist module that straps on the wrist with a clock on it. That way, you would have the best of both worlds because you would have your wristwatch plus your activator if necessary. The new unit we got in is beautiful and works perfect. It does everything I wanted to do but I’ve never had any need on it. ADT is a very good service. Later, we might consider using their doorbell device. We've talked about it but right now, we're okay. They did good so I'm satisfied.

    3 people found this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: March 24, 2022

    My father is going through treatment and he was slipping and falling at the house. He passed out one day in the tub with my mother, and she got stuck holding him up for an hour and a half. So, I ordered ADT Medical Alert for my parents so that they could keep their independence a little longer. I liked the ADT On-the-Go, where my parents can take to the doctor's office with them. Also, it works on AT&T’s network. I liked that they had that option.

    The people from ADT, in general, were very nice. It's just that the English on one of the calls I had was very hard to understand. The payment portion was a nightmare. It’s supposed to be direct billed to my credit card so I don't have any nasty past due notices. Because they have their own security system at the house, the payment issue was very frustrating. They don't do payments in advance so I could just set it up when we set up everything else. You have to wait till you get a bill, then you have to set up the payment. So, I had to call them. They put you through this whole system then you put your own credit card. You feel safe and confident. You enter your own credit card and expiration. Then they come back on the line with you. The rep didn’t set up the monthly billing right. Then my dad was in the hospital, and I get a past-due notice. I haven't gotten any more past due notices though.

    The other thing is they keep saying we can go to the online app to set it up, but I can’t because I don’t have the alarm system. I don’t have the code, so I can’t pay it through the app. I have to deal with customer service, which takes longer and more time. I already had a stressful time. So the last time, I screamed at the guy and said, “I just want to pay the goddamn bill. Would you just put me through so I can pay the damn bill?” Finally, I was paying it, and I had to apologize 20 times to the man because I felt so bad.

    One of the times my mom needed it, it took ADT about three minutes to answer. That's kind of scary when you’re sitting there for three minutes. The other two times, she said they were very quick. I like the security. The nice thing about the On-the-Go is my mom gets to wear the communication device on her chest. My dad gets the wristband on his wrist. So, if he presses it, my mom knows there’s a problem. The device made it perfect for the situation that we were in. That was so convenient.

    ADT Medical Alert response

    Hi Rae. Thank you so much for the review and feedback. We appreciate you sharing this with us. While any outbound calls for any signals we received should take place ASAP, we apologize for any hold time you experienced when calling in to ADT. For peace of mind, any inbound calls are not handled by the same agents that would be calling out on alarms, so any emergency calls would not be affected by inbound hold times. We want to ensure those agents are readily available to handle any emergency signals we get.

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 24, 2023

    I feel safe with my Medical Alert and I'm happy that I have it. Also, the reps have been very helpful. They call and check to make sure that the device is working properly or that my battery is updated. They call at a very convenient time, too.

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Jan. 11, 2023

    We were assured we were in a covered area. We are not. AT&T does not work in our area. Verizon service is great here but not others. You should know what you're talking about before you make promises you can't keep.

    ADT Medical Alert response

    Hello, thank you for taking the time to write a review. We see that we are currently working on your account and we do apologize for any frustration this has caused you. Thank you

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Jan. 9, 2023

    Never ever should have to listen to a recording say be with you momentarily over and over after you hit the bottom, then but it again, same recording, so just called 911... Crazy to think you are in a emergency and to hear this recording about 6 times.. Not acceptable.

    ADT Medical Alert response

    Thank you for reaching out to us! We’re sorry to hear about this experience and we would like to further assist you in getting this resolved. Please reach out to us directly at Alwaysthere@adt.com. Please include the address/phone number to the account and a copy of your post

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 7, 2023

    I am impressed with ADT Medical Alert. I had symptoms and I was able to get to my device and get across the house. I collapsed against the wall. But I was able to press the button and the paramedics came. It saved my life.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 7, 2023

    I accidentally pushed the button when I was coming inside from the car. They couldn't get ahold of me so they called me on my phone and said they had already dispatched a medical team. I asked them to cancel it. The device gives me more security. The reps are very polite when they talk to me.

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