About ADT Medical Alert
ADT Medical Alert specializes in personal emergency response systems (PERS). Similar to ADT home security systems, these medical alert devices connect to a 24-hour monitoring center. The company charges ongoing monthly fees for this service, but there are no upfront costs. Also, the company’s ForevRate guarantee means your price won’t change.
Overall Satisfaction Rating
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Pros
- No upfront equipment costs
- Price lock guarantee
- Optional fall detection
- Reasonable cancellation policy
Cons
- No automatic testing
- No free trial period
Bottom Line
ADT Medical Alert offers in-home and mobile devices. Systems are available with temperature monitoring and optional fall detection pendants. Packages come preprogrammed and do not require long-term contracts.
Top ADT Medical Alert Reviews
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My grandfather's 88 years old and suffers from dementia. He has an ADT Medical Alert and for me, it definitely gives me an extra added sense of security. It’s had one issue where ...
Read full reviewADT Medical Alert's team is very friendly. Last time, my husband, he was so shocked with my condition. He didn't know how to call 911. And this way with the system, it's easier an...
Read full reviewWhat is ADT Medical Alert?
ADT Medical Alert systems provide in-home and mobile device monitoring for older people who want to live independently. With the touch of a button, any user can connect to an ADT support representative who helps determine the appropriate response and sends help immediately.
ADT Medical Alert systems run on landline or cellular connections, depending on the plan, and all its plans and equipment come with a lifetime warranty that covers any broken or damaged devices. ADT also doesn’t require a long-term contract — users can sign up on a month-to-month agreement.
ADT Medical Alert systems
Each ADT Medical Alert plan comes with a base unit and a wearable device, but the look and features of each unit vary based on your plan.
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ADT’s Medical Alert Basic is the least expensive plan the company offers. Customers choose between a wearable pendant or a wristband device that can function as far as 300 feet from the base. This plan also includes home temperature monitoring, which notifies the user if the temperature rises above or drops below normal levels.
All ADT medical alert plans come with waterproof wearable devices, but the Basic package is the only ADT medical alert that requires an active landline connection.
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The Medical Alert Plus has a larger range (600 feet) and sleeker equipment than the Basic plan. It comes with a wristband or pendant, and the base has a digital screen that displays the temperature, date, time and battery level. This equipment runs on a cellular connection, so you don’t need a landline.
You can also choose to upgrade this plan with a fall detection pendant, which alerts the monitoring center in case of a fall.
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ADT’s On-The-Go device is an excellent option for active users who want the support of a monitored medical alert system without being tethered to their homes. The system has a portable base unit about the size of a pager, which lets users get the help they need pretty much wherever they are.
GPS technology tracks your location, so ADT’s monitoring support representatives can send emergency services directly to you. The portable base unit is rechargeable, and like with the Medical Alert Plus, the company offers optional fall detection on this model.
ADT Medical Alert cost
Depending on the plan you choose, ADT’s monitoring costs range from $29.99 to $39.99 per month if you’re paying month-to-month, and fall detection costs an additional $10 per month. However, customers who pay quarterly or annually receive discounts and a free lockbox.
All services have a locked-in price for the lifetime of your plan, and ADT Medical Alert lets you automatically deduct your monthly fee from your bank account for no additional cost.
Since ADT Medical Alert devices operate on a month-to-month agreement, you can choose to upgrade, downgrade or cancel your service at any time.
ADT Medical Alert FAQ
How does ADT Medical Alert work?
Once you press the button on your medical alert device or it senses a fall:
- It connects to an ADT-run monitoring center. ADT’s medical monitoring center is available 24/7 and offers multilingual support.
- An ADT customer service representative makes contact through your device. The average response time is 15 seconds or less.
- The representative determines the severity of the situation and sends the appropriate emergency response. If the user does not respond, ADT automatically sends emergency services.
How accurate is ADT’s fall detection?
It’s hard to say. No fall detection system is perfect, so customers who need assistance should always press the emergency button if they can. There is no automatic testing for ADT Medical Alert systems, so the company advises customers to test the fall detection regularly.
Will my ADT medical alert still work if the power goes out?
Yes, all base units come with a built-in battery that lasts up to 20 hours.
What’s the installation process for ADT Medical Alert systems?
The company offers installations for an additional fee, but the setup is designed to be simple enough for most customers to handle themselves.
You can easily move ADT’s systems, too. However, unless you have the On-The-Go package, you should alert a representative that you are moving.
Do ADT Medical Alert systems need maintenance?
Base units don’t require regular servicing. However, ADT doesn’t provide automatic testing for its devices, so you should test your system regularly.
Do we recommend ADT Medical Alert?
ADT Medical Alert is a reliable option for customers who want industry-standard features with the reliability of a well-known brand. ADT’s trained representatives send help when users need it. Active and sedentary people alike can find a plan that works for their lifestyles, and customers can also take advantage of fall detection services for an additional cost.
ADT Medical Alert Reviews
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The machine blinks for us to do a test every 30 days and when I see the blinking, I usually hit the necklace button and tell the reps I'm just doing a test. It seems like in the last three months when I'm doing that, it takes longer for ADT Medical Alert to answer my call. It says, "Call in progress" over and over until somebody picks up. We're in Weakley County of about 35,000 and it's our local ambulance service that comes. I live in the city limits and if our city police are not out on a call, because there's only one officer on at a time, they will come and get here before the paramedics do, if they're not busy. So, a lot of times, they're the first ones on the scene and then the paramedics come and check my mother out and do her vitals.
I just have been a little concerned a time or two that the call wasn't answered timely. They don't know that I'm just doing the test until I tell them but I have noticed that in the last little bit and it made me wonder if they are like everybody else and having a hard time getting employees or have lesser people manning the phones. But it's nothing that I would discontinue the service over. ADT Medical Alert is an addition to all the other things that you have to have as elderly people are in the world today. There are so many elderly people and you wanna keep them at home when you can, and it's a device that enables you to do that on a longer term than if they didn't have that. My mother complains though about the necklace occasionally, that it rubs her neck if she got on the shirt that doesn't have a collar or where the little rope piece is laying directly on her skin. It's irritating.
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I called ADT one day because I was fishing for information and I got clear concise information. I called back the next day to strike the deal and spoke with the very same person, which is pretty unusual when you're talking with a big company, especially over the phone. But she was great and knowledgeable. She was able to quote the prices right there, which is also unusual with medical alert companies since they really don't want to quote you prices before you go with them. She answered all of my questions ahead of time, too. I've been happy since then.
I use the medical alert often and their response team is really good. I've talked to them many times because I have fallen several times, sometimes where the fall detector kicks in, sometimes where I pressed the button, and other times in testing the device. They usually respond in a couple of minutes which is a reasonable amount of time. It has never taken forever. All in all, I'm pleased with the way the device is working and I have never been dissatisfied with anything. At one point, I had to change the necklace that I wear because the batteries were wearing out. They contacted me before they wore out, sent me a new one, and walked me through the pairing of it. And they do it many times a day, so they're comfortable with it. But I was impressed with how well the technician explained it to me and it worked first time.
The first one I purchased was about four years ago. Someone came to the building and gave us a presentation. The rep from ADT was knowledgeable. I listened and I thought it would be suitable for me to have that. I followed up on it and I checked the system. They sent someone here to set it up. The first system I had was for indoors and would only extend to the lobby of the building I live in. I kept that system for two or three years.
Then, I upgraded the system. I liked the idea that this system is on the go and it has served me well. The first time I used it, I was glad I had it because my blood pressure was up extremely high and I felt like I was going to faint. I went ahead and pushed the button and I was so pleased with the promptness. They responded right away and the ambulance was here quickly. They also set up a conference call with my two sons who are both out of state. The only thing I'm not pleased about is that I am paying back a fee for the ambulance costs, which was $255. I couldn't afford to pay it at one time, so I'm sending them a $50 check a month to cover the cost of the ambulance travel to and from the hospital.
Sandra- We're so glad to hear you're OK! Thank you for being such a wonderful part of the ADT family and please reach out to our specialists directly at 1-800-238-2727 if we mat be of any additional assistance.
I had a little bit of weakness in the left leg and also a little bit of dizziness and we went with the ADT program because it has a GPS system where if you activate it, it kinda shows you within so many feet. But that was corrected by medical. It was just a simple imbalance. We got that fixed and now, the device is more of a safety matter. I like it. It gives my wife, who works at night, the confidence. She'll get a call if there's something going on. It brings peace of mind to us all. We don't mind paying $150 every three months for the security on it is worth it.
Our charging cradle for the GPS wasn't charging and we put it in there after being out and the light wouldn't come on. We had issue after issue on it. I was getting calls that the battery was running low, et cetera, et cetera. So, I finally called ADT and talked to them about it. Two days later, I had a brand-new GPS unit out here and all I ever had to do was activate it. ADT ought to make a wrist module that straps on the wrist with a clock on it. That way, you would have the best of both worlds because you would have your wristwatch plus your activator if necessary. The new unit we got in is beautiful and works perfect. It does everything I wanted to do but I’ve never had any need on it. ADT is a very good service. Later, we might consider using their doorbell device. We've talked about it but right now, we're okay. They did good so I'm satisfied.
I fall a lot and the doctors couldn't figure out why. So they insisted on me getting a medical alert device and I'm glad I did. ADT checks in every month and test their machine to make sure that it's working so it'll be ready, just in case. I didn't get to even use them. But last month, I fell. I can usually get up and maneuver myself, so I don't have to call anybody. But every once in a while, I need the fire department to come help me get up. And at that time, I couldn't get to the phone, so I pushed my button. The rep asked, “Can I help you?” And we went to business and the fire department was here in no time.
The device is like a necklace but I don't go anywhere anymore so I don't wear necklaces very often. But I'm used to that now. I tell everybody about ADT Medical Alert. I'm not supposed to take a shower without people here and a lot of times, it's too far between. I can hang my device in the bathroom while I'm taking my shower because the moisture doesn't bother it. I don't put it right underneath the running water. I don't want to ruin it. But it's right there beside me. So I can take a shower whenever I want to.
Very disappointed in connecting with customer service! Always put on hold! Slow response! Will NOT RECOMMEND YOUR SERVICE TO ANYONE! For someone who is needing urgent help, the person would be dead by the time you respond to my emergency call!
Thank you for your feedback Joyce! We're working very hard to improve our hold times for tech support. Please note that you want to call 911 in case of an emergency, not ADT. Please reach out with any questions meanwhile. Stay safe! - Mazen
ADT has really good customer service. I'd punch my button and they'd answer on this little thing I got. I like to hang it on my neck and it doesn't bother me. Some old people over here that fall down a lot don't want to get one because they don't want to pay. But I told them that I'm worth it. All the old people should have one.
I've fallen and couldn't get up. I had gone with another company. I did it with them for a good while and I liked their one that they have the alarm in the shower. ADT doesn't have that, but I have an ADT alarm system in my home. So, I went with the Medical Alert. One time I had a problem, but that was many years ago. But I just had to stick out with that one person. They are all willing to help me.
I fell twice and I had to call ADT to come get me out of the floor. They came very quickly. So far, the medical alert has really been good for me. It makes my children happy that I have it and they feel safer with it. I do, too.
I am very pleased with my experience with this product. Salespeople did not bug me into choosing their product. I feel I got a good price. The product was what I expected when it arrived. My only complaint is that the quick-release on the lanyard releases too quickly.
ADT Medical Alert Company Information
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