ADT Medical Alert Reviews
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About ADT Medical Alert
ADT Medical Alert specializes in personal emergency response systems (PERS). Similar to ADT home security systems, these medical alert devices connect to a 24/7 monitoring center. The company charges ongoing monthly fees for this service.
- No equipment fees
- Existing security customer discount
- Fast response times
- Waterproof wearable help buttons
- No long-term contract required
- No free trial period
- No mobile app
Helpful Reviews
What is ADT Medical Alert?
The ADT Medical Alert system has two primary components. The first component is a base station that establishes communication with the monitoring center during emergency situations. The second is a waterproof pendant or wristband, which can be submerged up to three feet for up to 30 minutes.
How does ADT Medical Alert work?
In an emergency, you press the built-in button on the pendant or wristband. This action triggers an immediate alert at the monitoring center, initiating communication through the base station.
- Connect to center: ADT’s emergency monitoring center is available 24/7 and offers multilingual support.
- Talk to the operator: You can request help or tell the center it was a false alarm. The monitoring center automatically notifies first responders if you can't communicate verbally.
- Get local help: Once emergency responders are on their way, the monitoring center alerts your contact list in the order you’ve provided them. (You can also request the call center notify your contacts before emergency responders.)
ADT Medical Alert Systems
ADT Medical Alert On-the-go
$41.99 per month
System comes with a mobile base unit and a pendant with GPS location capabilities. It has up to a 40-hour battery life and optional fall detection (does not detect 100% of falls). $99 activation fee.
ADT Medical Alert Plus
$39.99 per month
Includes a built-in microphone and speaker, and an emergency button that is waterproof when submerged up to three feet for up to 30 minutes. It has a 600-foot range, 24-hour backup battery life and optional fall detection (does not detect 100% of falls). Runs on a cellular connection. $99 activation fee.
ADT Medical Alert Basic
$31.99 per month
Comes with an adjustable, waterproof pendant that works within 300 feet of the base. The backup battery lasts up to 20 hours. It requires a landline. $99 activation fee.
Fall Detection Pendant (optional)
$11 per month
Waterproof pendant that automatically connects to the monitoring center if it senses a fall. It’s lightweight (1 ounce) and has an 18-hour battery life. $99 activation fee.
ADT Medical Alert costs
Each ADT Medical Alert plan comes with a base unit and a waterproof (when submerged up to three feet for up to 30 minutes) wearable device, but the look and features of each unit vary based on your plan. You can also upgrade to a fall detection pendant for an extra $11 per month. There is a $99 activation fee for all devices.
| Medical Alert Basic | Medical Alert Plus | On-The-Go | |
|---|---|---|---|
| Monthly cost | $31.99 | $39.99 | $41.99 |
| Equipment cost | $0* | $0* | $0* |
| Optional fall detection | |||
| GPS capabilities | |||
| Battery life | Up to 20 hours (backup battery) | Up to 24 hours (backup battery) | Up to 40 hours (after 3-hour charge) |
| Coverage range | 300 feet (pendant) | Up to 600 feet (pendant) | Unlimited where AT&T has coverage (Up to 100 feet from device) |
| Two-way voice communication | |||
| Connection type | Landline | Cellular | Cellular |
*Note that the $0 equipment cost excludes add-ons.
ADT Medical Alert plans and pricing
ADT’s upfront medical alert system costs are cheaper than some other companies because there are no equipment charges (the base system remains owned by ADT).
However, your monthly cost increases as eligible items are added — for instance, is an extra $11 per month, and it costs an extra $2.99 per month if you want to add an emergency wall button.
- Medical Alert Basic: This package is designed for in-home use and starts at $31.99 per month with a $99 activation fee. It requires a landline and includes home temperature monitoring features. The pendant has a range of up to 300 feet from the base.
- Medical Alert Plus: This package, which doesn’t require a landline, starts at $39.99 per month with a $99 activation fee. It also comes with home temperature monitoring, and fall detection is optional with this package. The pendant has a 600-foot range.
- On-The-Go: This package comes with a mobile base unit, GPS location capabilities and optional fall detection. It starts at $41.99 per month with a $99 activation fee.
How does ADT Medical Alert compare?
Compare ADT with similarly rated medical alert companies.
| Company | Monitoring fees | Equipment cost | Activation fee | Fall detection | Trial period | |
|---|---|---|---|---|---|---|
 ADT Medical Alert | Get Pricing | $31.99 to $41.99 | $0 (excludes add-ons) | $99 | $11 per month |  |
 Lifeline | Learn More | $34.95 to $49.95 | $0 | $99.95 | $15 per month | |
 Medical Guardian | Get Pricing | $27.95 to $42.95 | $149.95 to $199.95 | $0 | $10 per month | |
 Life Alert | Get Pricing | Not disclosed | $0 | Not disclosed | Not offered | |
ADT Medical Alert FAQ
How accurate is ADT’s fall detection?
It’s hard to say. No fall detection system is perfect, so customers who need assistance should always press the emergency button if they can. There is no automatic testing for ADT Medical Alert systems, so the company advises customers to test the fall detection at least once per month.
There are two ways to test your fall detection:
- Press the help button and, once connected to the monitoring center, tell the operator you are testing the system.
- Drop the fall detection pendant from a height of approximately 18 inches. It should take 20 to 30 seconds to interpret the movement and determine if a fall has occurred.
uses close proximity sensors to detect falls and alert the ADT Medical Alert Emergency Response Center. If a user is unconscious, the company's operator will be able to disbatch for help.
Will my home system work if the power goes out?
Yes, all base units come with a built-in backup battery. Medical Alert Plus works up to 24 hours; Medical Alert Basic works up to 20 hours.
Do ADT Medical Alert systems come with a guarantee?
If you drop the unit and it stops working, ADT will replace it for free. However, if you lose or damage the buttons, there is a charge for replacements.
Is there a contract required for ADT Medical Alert?
No, ADT Medical Alert does not require a long-term contract. You can cancel the service at any time and continue using the service through your last billing period.
Do I need a landline for ADT’s Medical Alert system?
You only need a landline if service is not available in your area. However, ADT states that most customers are covered by its AT&T LTE services.
Still have questions?
Does ADT make a good medical alert?
Yes. As of publishing, ADT is one of our top picks for medical alerts. Reviewers like that ADT Medical Alert provides a sense of security, both for the wearer and their loved ones. Some reviewers say the device can be a little too sensitive, but we don’t see that as an overly bad thing. In these situations, reps are generally patient and understanding. What’s important is that it works when you need it.
ADT’s On-The-Go device is an excellent option for active adults who want the support of a monitored medical alert system without being tethered to their homes. The system has a portable base unit about the size of a pager, which lets you get help wherever you are. This portable medical alert system is designed for users on the go, ensuring coverage beyond the home.
The Medical Alert Plus in-home system has a decent range of 600 feet, and the base station has a digital screen that displays the temperature, date, time and battery level.
ADT Medical Alert Reviews
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Reviewed Aug. 30, 2023
We got our mom the medical alert necklace from ADT and she wears it only when I'm not in the house. Any time I go out for a walk or I have an appointment that doesn't involve her, she gets to wear what we call the crown jewels. It's very lightweight and she doesn't have a problem with it at all. She puts it right on and we know it works because there had been a couple of times where she accidentally dropped it. The people came on the line and were on the machine asking if everything was okay. It's been nothing but a relief for all of us.
The company was also very easy to deal with. I was a little nervous about the whole setup because my sister in New York was the one who did the research and ordered the device. But they were really awesome and they helped us set it up. They also check on us periodically. As the daughter and the one that was going to have to be tethered to the house when she was be really sick, it made my life so much easier and worry-free for that time that I'm gone.
Hello Sharon. We're so happy to hear this. Thank you for your 5 star rating and review. Take care and stay safe!
Reviewed Aug. 30, 2023
I'm pretty active and healthy and I don't really need ADT. But it gives my children a sense of security and that's the important part. One of the first things I do in the day is to I put my device around my neck and I put the one that has more of a receiver in my purse so that it's in the house all the day while I've got my protection on during the day and I just do whatever I need to do that day. In the evening before I go to bed, I put the part that needs to be recharged back on the charger and take everything off and go to bed.
Thank you, Pam for your review and your 5 star ratings. Take care and stay safe!
Reviewed June 3, 2026
Forgive me for not remembering his name, but he was amazing, detailed, thorough, and really cared about my Dad’s situation!
We appreciate you taking the time to share your positive feedback. Thank you for being the best part of ADT!
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Reviewed Dec. 16, 2025
My now departed mother bought/rented this device for a period of over 12 years after having had a stroke. The main reason she purchased it was her fear of falling/fainting while being alone. Sadly, 2 weeks ago, my dear mother was found on the floor wearing her Safe Alert ADT Medical device, and by that time, she had suffered another stroke and was gone. Her device never detected her fall, nor did it alert anyone. As far as we are concerned, this device has only one purpose: to give a false sense of security. PLEASE DO NOT TRUST THIS DEVICE FOR YOUR LOVED ONES.
Hello. Our sincere apologies to learn of this unsettling experience. Our team would be happy to review this further to assist. Please email AlwaysThere@adt.com with additional information. Please also include the phone number and address associated with the service. Thank you.
Reviewed March 27, 2025
I like my ADT Medical Alert. I fell, so my son got me the medical alert, and I’m very satisfied with it. I’ve tested it and it’s very easy to operate, so it makes it quite comfortable to work with. I would recommend it.
Hello, thank you for taking the time to write a positive review.
Reviewed March 25, 2025
I live alone now and ADT Medical Alert makes me feel safer and secure that if something happens, I can get help. The medical alert team was very nice. They did a lot of explaining to me on how to use it, so I appreciated that. I had the one around my neck and I didn't like it because when I move, it’s in my way. They were good about sending me the bracelet and I didn't have to pay for it. And every time I call, they are always pleasant. I know my cousin has it too.
Thank you for the five-star review and feedback!
Reviewed March 18, 2025
My wife was ambulatory when we got the medical alert. She doesn't use it now because she's in bed 24 hours a day and has a full-time caregiver, so it's just a backup system. But it was effective when she was using it, and ADT has been very prompt about letting us know if the battery is down or if there is a problem with the device. Our daughter had it before, and we had several incidents where she used it, ADT alerted us, and they were immediately on it.
Thank you for the positive review and feedback!
Reviewed March 18, 2025
When my husband just passed away, and I got an ADT Medical Alert for safety's sake. I haven't had any problems at all.
Hello. Thank you so much for taking the time to provide your positive feedback. We appreciate it!
Reviewed March 18, 2025
I decided on ADT Medical Alert because I have ADT for my home security. I've been with them for more than 20 years, and in fact, just updated it.
I have eczema, and the one around my neck was just irritating it. I couldn't wear it in my pocket because I might set off the alarm when I sit down, so I called to see if I could get the watch, and I did. The tech who came out here was so wonderful. He walked me through the whole thing and showed me how the system looks.
I can't say enough about ADT because I really do like it. When I wear my watch, I know that it's there for my convenience in getting help right away, especially being a senior. I even take a shower with it, which I didn't know beforehand that I could do. I had called to see if I could get the alert where I could do that, and the gentleman said those two alerts I already have are waterproof, as long as I don't go swimming with them.
Now I feel comfortable because I don't have to worry. If I feel dizzy or not feel well or I fall, all I have to do is push the button. I haven't had any problems with it until recently.
I got an email about a week ago that the system was gonna go down and then come back on, and that my alert would signal me when it's ready. The base is showing the green that it's active, but the watch never beeped to say that it was back online, so I don't know if it's working. I've been meaning to call to see what to do.
Hello. Thank you so much for taking the time to provide your positive feedback. We appreciate it!
Reviewed Feb. 1, 2025
The agents at ADT Medical Alert have been treating me fine. I first heard them through my cousin. I purchased it for Mary Anne, because she has a history of falling and she lives alone.
Reviewed Feb. 1, 2025
ADT Medical Alert’s customer service was wonderful. I have had the device for two years now. I had taken a couple of good falls. Luckily, I had the ADT bracelet on. And I just pressed the button, and it’s good from there.
The device is very convenient. If I were to fall in the middle of a room, I'm able to just hit the thing. I love it.
Thank you for taking the time to leave your feedback and give us a 5 star review! We love hearing from you.
Reviewed Jan. 31, 2025
This was my husband's purchase. I fell on the floor, I pushed the button and nobody answered. I hollered for my husband for exactly 1 hour and 10 minutes. I sat on the floor and peed until he woke up. This was between 2 and 3 this morning. Mike called the paramedics to come and pick me up. I told him this thing is a bunch of crap.
Reviewed Jan. 22, 2025
I was outside in my little garden in the yard and I fell. I was able to get myself up and told my oldest granddaughter about it, and she said I need to get a medical alert. In return, her father, my oldest son, and his wife looked into it and they thought that ADT was the best for me. My daughter-in-law has a different brand. When it came, my son turned it on and it has been working ever since. I wear it every day because I’m in the house by myself.
It’s very alert because I can be taking a bath and pull my clothes off and touch it, and right away, ADT gets in touch with me and calls to see if I’m okay. I have not had to use it for an emergency, but whenever it’s been touched or dropped, somebody calls. So that’s a blessing for me. I appreciate my son and my daughter-in-law getting it for me.
The little white part is good for me, but the other part that actually answers the call, I have to put it on because if I fall and it’s inside the house, I couldn’t answer. So, it’s a two-piece device, and it’s kind of heavy for me. It would be better if it could just be one piece. But I still wear it because I could stumble if I go downstairs. The only time I don’t wear it is when I go to bed at night. I put it on the charger.
It gives me security that somebody would be able to see about me until maybe one of my kids could get to me. It’s good for any disabled or elderly person to have.
Thank you for the positive review and feedback!
Reviewed Jan. 22, 2025
The experience with the service has been great. It was after three visits with my grandmother where we had a very continuous and frequent call to 911. It was just like a struggle, not with the ambulance, but the situation itself. Then we had one of her doctors tell us that it would be great if we could connect with ADT Medical Alert. And we did. So far, we haven't really used it. But there's a rest in our mind that if something happens, we just press the button and we’re gonna be served.
Every day, we are very aware of it. We are always charging it. Sometimes we forget and they call us and that's great. My grandmother is aware where it is and the person that takes care of her also knows where it is. Lately, she hasn't been able to move around a lot so this is for security. ADT Medical Alert gives us the option to feel a little more secure, that there's a helping hand out there, there's someone that’s gonna take care of us and it's gonna make things a little easier
Thank you for the positive review and feedback!
Reviewed Jan. 22, 2025
I have ADT security for my house and decided to purchase the medical alert because I looked at LifeLock and they wanted $98 a month and a three-year contract. I thought that was ridiculous.
I have already used the device and they notified my family members and the emergency services. The police came when they were told. My balance is off because of medications and so, I’ve had a couple of falls. But now, I use a walker and so I’m a little better.
The medical alert is great. The only problem I have is they do the testing at nighttime. Like last week, I got into bed and had a little backache. No sooner I got into bed, it was like 11 o’clock at night, and it was flashing to do a test. Sometimes it’s 1 o’clock in the morning.
Thank you for the positive review and feedback!
Reviewed Jan. 22, 2025
I’ve had the alert for quite a while. It’s with me a lot of the time, around the house, especially because my wife works at night. I haven’t had to use it, which is a good thing, but I know it works. I’ve tested it and it works fine.
Thank you for the positive review and feedback!
Reviewed Jan. 22, 2025
I live by myself, and when I came home from the hospital after having pneumonia, it was recommended that I get a medical alert. It's very easy to use. I'm notified every time I forget to charge it. It's encouraging to know that I have this method if I do have an accident. It gives me a lot of feeling of security.
Thank you for the positive review and feedback!
Reviewed Jan. 22, 2025
We're not in the best of health anymore, so my daughter did some research and we got ADT's medical alert. We wear it all the time and makes us feel more secure. We do the monthly test and that has been done very well both times. If we have an emergency, hopefully somebody will be sent out.
Thank you for the positive review and feedback!
Reviewed Jan. 22, 2025
I had surgery and my children were afraid that I would fall. Since I have ADT for my house, we decided to get their medical alert. It’s a bracelet that I wear every day. Initially, before I had the bracelet, I had it around my neck and I would occasionally accidentally trigger it. So it went off a couple of times and the people came to the house. They were very nice and prompt, and I just sent them on their way.
Thank you for the positive review and feedback!
Reviewed Jan. 10, 2025
I was sick and my son thought I should have a medical alert. I accidentally called when I leaned over on the one on my neck, and it pushed the button. It’s comforting to know that it’s there. Since I’ve been better, I only wear it when I go outside or in the basement or garage to do anything. The plastic part on the wrist of the watch kind of gets in the way because it’s a little thick and doesn’t always stay flat. The cord also irritates my neck. It’s a little clumsy to wear every day but otherwise, I’d been more than satisfied with the service and everything else.
Hello, thank you for taking the time to write a positive review.
Reviewed Jan. 9, 2025
When we made the decision, we looked at some reviews online, and ADT seemed to be the most reasonable for what we were looking for.
We’re happy with the medical alert. It’s working more for peace of mind than in actuality. Since it sometimes goes off when my husband bumps into something or if he crosses his arms or leans across something, he tends to wear it inside his shirt so it takes a major fall before it goes off. As it is, if he fell, he could take it off his neck and hit it against the floor, but if he fell and had a head injury, he couldn’t.
Hello. Thank you so much for your positive feedback. We appreciate it!
Reviewed Jan. 9, 2025
I like the fact that the people were very nice. My medical alert has gone off several times, and they all have immediately contacted me. They rechecked it and did a very nice job. A couple of times that I didn’t know what to do, the person instructed me very calmly and nicely, and got me straightened up. So they were teaching me as well. I am very satisfied.
I had my mother on a system and the price is comparable to what I paid for hers. And that was several years ago. So, the cost is acceptable. I don’t particularly like wearing the black cord around my neck. I wish it had a chain that would be a little more dressy because it doesn’t look very good with real gold or silver necklaces.
Hello. Thank you for your 5-star rating and review! We appreciate it.
ADT Medical Alert Company Information
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