Sunrun Reviews

Sunrun knocked on my door one day, and when they told me that getting solar thru them was going to cost one payment a month for 25 years, it sounded good because the electric bill kept increasing. Then they set up a time to come back with another person who knew all about solar and we went through the entire thing. They went by my electric bill for the past 12 months and they estimated how much I needed. I have 17 panels, so they divided it out by what I was paying, and also the direction. My neighbors have some trees that cut a little bit of the sun off. So, they calculated all that so I would make the right amount of electricity. And it was supposed to be 10% more than what they could figure over that I previously had for kilowatts. For the installation, they said in a lot of towns they can do it in a day, but in my town, South Yarmouth, the inspector requires separate inspections, a rough and then a final. So it took more days.

I have Sunrun on two houses. On my current residence, I've had it for about a year. I have it on another residence for about four years. I like the reassurance that they would still be around in 20 years versus maybe some competitors. They're well-establish, and there were a lot of good information about how they're battling congress on certain things. Getting into a program like that is not my ideal choice. There are some risks involved. But as expensive as things got, it got to the point where there wasn't much of a choice to be made. I just needed to do it. Switching from traditional grid energy to solar with Sunrun was good. I'm in the beginning, so the rates are low. Everything is positive right now. As it goes up three-point something percent a year, I don't know how I'm gonna feel about it at the end. For now, it's increasing slower in price than PG&E's rates.

My electric bill was skyrocketing. When I called the electric company, they told me that there was a big project and the cost had been spread amongst customers. I've read up about Sunrun and I have a friend who has Sunrun services. We talked and I kept asking him if he had any problems. He said no and that he had a credit on his bill from the electric company. One day I was in Lowe's and someone approached me. I looked at a different company prior to when I met that person, and I fired him because he made promises and offered me loans. I told him not to bother me anymore and that I was not interested. Compared to that, the person at Lowe's who came over to me treated me differently. I told him I was there to buy certain things and that I was not interested in solar. And the guy said, "Okay, fine." He was a Lowe's employee, we started talking about problems, and I started feeling comfortable.

I decided to go solar last summer. So, this would be July or August when my electric bill was set to go up on about 12% after already going up the previous year in Massachusetts. And then a Sunrun person just came to my door. And it was just perfect timing for Sunrun. The install went well. It took a while because we had to wait for power inspectors to get here and do whatever it is they had to do.

I had considered photovoltaic five years before I talked to Sunrun. But at the time, it didn't make economic sense to outlay 30,000 upfront. So, I didn't do it. Then several years passed. We were in a period when we were experiencing intermittent rolling brownouts. I was thinking about the cost of electricity going higher and the uncertainty of it going higher. And when the representatives of Sunrun were talking to me, I was interested in the idea that I didn't have to put any money upfront. All of the costs were included in the monthly cost, and the bill for the system was tied to the home rather than to me personally. The installation was fairly quick and painless. They said they were going to be there on that day, and they were. Everything was done.

When I finally came to terms with dealing with solar energy and was able to optimize usage I then discovered that where equipment issues arose Sunrun was reluctant to send technicians to repair and those, repair times took weeks and in the end in effective. For example, when I used information from the TESLA app to determine that solar production had been reduced to 50% Sunrun said that I was receiving the contracted amount. When the installers were replacing the panels on our roof, my wife noticed that they were so close to the edge as to preclude our ability to clean the leaves off of the roof, to which the installer responded. I’ve already attached it. It’s too late to change. When I had occasion to move potions of the solar equipment to accommodate renovations Sunrun would would not return my calls, but we’re quick to send a DocuSign asking me to agree to the terms.

We have two systems. The older system produces at a rate that is virtually the same cost as what we would pay SEC. So it saves us absolutely NOTHING at this point. The other system while it is saving us money went down last year and even though SunRun says they monitor the systems they do NOT. WE had to be the one to alert them that it wasn't working. Now the older system stopped working in June of this year. They have sat on this for 104 days and done nothing. Finally a tech has come out and the inverter needs to be replaced, but that is going to take up to 34 days for them to do. We are stuck in a contract with a bad rate, they don't monitor their systems like they say they will do and you end up screwed in a contract that you can't get out. DO NOT USE THEM!

Pieces of straight shit... The first year was great, all of a sudden an inverter or something they said failed and our bill went from nothing to 500$ a month.. Worse than our electric bill before. They told us they were going to come out and fix it. Two weeks later nothing. They told us they cancelled the appointment for other solar installs while previous installs were failing... Don't fall for there scam. They don't care about you or anyone. Greed it's all greed.

My experience with Sunrun has been okay. Once we got up and running and understood the process, it's been all right. I am starting to notice the difference in the bill. The bill has gone down a whole lot. It was pretty high, though, for the summer ‘cause we ran the air pretty much. But outside of that, it's been pretty reasonable. Not much. About $100 a month. I would recommend Sunrun.

I've had Sunrun for three years. We're very happy with it, and it works well. It has been very good for us. One of their salesmen used to live right across the street from me. So, when we decided to go with it, we went to him. The installation was smooth and efficient. Sunrun had it all done in one day. We have 37 panels on our roof. I got across the front, an addition on the back, and that goes on the two roofs there.

I trust Sunrun. I'm going on my third year. In the first year, there was no change in my bill. I got screwed over. After the second year, the bill has dropped dramatically. Sunrun sends me every month a thing that tells me how much I've generated. And when I get the bill every month, I just look it up and it's there.

We've had solar for 10 years, and it was originally called Vivint Solar. Sunrun bought them out. They just upgraded and made sure everything was working properly. They had been overcharging us, ‘cause I have a plus balance right now. I haven't paid them in probably four or five months now. So, they came in to fix whatever was not working appropriately, and it worked out very handsomely for me.

I've been thinking about solar energy for a while to save money on electricity. The salesman was a nice guy and he was very knowledgeable. He broke everything down for me. I was satisfied and everything is good. If I have any issues, I'm sure Sunrun would take care of it. Just give them a call.

Apparently, I am one of the only customers to take advantage of Sunrun's program that helps you modernize your solar, provides a new roof as well as a new alarm system with Vivint. At every turn absolutely everyone concerned from Devin my sales rep to Tanya my facilitator and all the installers, roofers and management were surprisingly professional, diligent and extraordinarily hard working and efficient. Most of the time I was in awe of the entire crew. Today, I received what will be my last PG&E true up bill and I am smiling ear to ear. I can't give a higher rating. This was totally unexpected especially in this day and age where companies do just enough to get by. I am very very happy!

I've been with Sunrun for a year and a half. I always had solar. Sunrun put in a battery for me. They took only one day. Their salesperson was semi aggressive, but he showed me what it was. Then he guaranteed me that it’s only $100 a month for 25 years and my electric bill would be $30 a month for 25 years. I said, "If you guarantee me those prices, then I'll buy the system." Everything they said was so far to be true. It's been a year and a half, and the monthly bills that I pay is right on to what they said. So, I have no complaints about them.

Sunrun has been positive with us. It was easy to switch to them. It was expensive, but expected. It's part of our contract for them to update if we had a problem. They’d have to come down and troubleshoot the system, which is of no charge to us, but it was also in the previous contract.

A man who came to our door was talking about solar energy services. It sounded good for 10 years for PG&E to charge a lesser rate. So, I signed up and I've been a Sunrun customer for about a year and a few months. Everybody was really good on the installation. Aside from the solar panels, we also have a battery. The power is out now. We were surprised by the battery not lasting as long as you would think, but PG&E has the power turned off right now. So, at least, the battery did kick in for a little while, as much as we have. I don't know how much is on there since it's been cloudy. I thought the battery wasn't working. I called them. There was something evidently wrong with the display. The guy told us that he had checked it out. The system was running good, but then immediately, it started showing how much battery I had. I knew I had more than 9% every time.

My neighbor told me about Sunrun. They are easy to deal with. I saved a lot of money since going solar on July of last year. Go for it.

I was talking to a neighbor who had Sunrun, and he liked it. I then looked into it and talked to a sales guy in L.A. He told me how to go about getting it, which I did. The installers were great. They broke some things on the roof, but they came back immediately and fixed them. I was very pleased with the installation. I have recommended Sunrun to our neighbor, who would now have it.

Sunrun was recommended to me, so I took advantage of it, and my wife and I were glad we did. Their salesperson was an excellent individual. I have dealt with tools and equipment and electrical equipment, and the work was done very neatly. And so far, everything is going well. Their products speak for themselves. The time the manpower spent when they were here was very good. I am very proud to have come across a company that I feel very comfortable with, and that's why I don't mind recommending them to other people. Our bill has been down, and I've been happy about it.

We were at Lowe's, and a customer representative approached us. At that point, my daughter in Texas has solar, so we were interested in the whole concept, and then, here we are. We have Sunrun. The service, so far, has been very good. I wish we were able to have more panels, but according to PSEG, we're only allowed to have a certain amount of the percentage of our regular bill. So, that was the only downfall with it. We have 26 panels, and we have the app. We're leasing it. We did not inquire about purchasing, but we wanted instant savings, so that's why we leased it. The biggest benefit of having Sunrun is it cut our bill a decent amount.

Sunrun is working great for us. I've had it for over a year, and I haven't made one payment. They just keep giving me credit. So, I was wondering when the payments are coming out. But so far, we’re very happy.

I've had Sunrun for 13 years now. It wasn't Sunrun when I acquired it. It was Vivint who owned it then. So far, my experience has been very pleasant. It's been saving me money on my PG&E, and I haven't had to call them out here for any repairs. I’ve had less people come out and check the system since Sunrun took over. I have about 20 panels. They post on my computer every once in a while, what has been putting out. On my bill, it also registers what they're putting out.

I've been using Sunrun for 10 years. I just have solar panels. Things have been good. I tried to tell my friend that solar will lead to lower energy costs. It has been some positive, some negative. Appointments have been delayed. There have been repairs required, and I have to make those. I had problems with rain, and I had to remove the panels and get a new roof. I had hail damage five years ago, which cracked some, so I had to pay again for some new panels. But with solar power, it's better because it lowered my energy cost. I didn't want a steadily increasing energy bill.

I'm a second-time Sunrun customer, and I can tell you that this company is not what it used to be. I had a good experience the first time around and even referred other customers to them. Unfortunately, my experience this time has been absolutely terrible. My solar system has had problems since April, and despite three service visits, it still isn't fixed. They've canceled appointments, shown up without the equipment needed to do the repairs, and repeatedly failed to resolve the problem. Now they're telling me that **I need to climb onto my own roof to clean out squirrel debris!** Seriously? After months of failed service attempts, that's their solution?

They came by the house and they were very professional. I like the people. There's been several of them. There was never a squeeze to make me buy or do anything. The first installation did not meet what they projected, so they came back and added more panels, and it since have met all the projections. And in fact, I make more electricity than I buy from the utility. So, therefore, I have zero cost to the utility.

The cost of electricity where we live is pretty high. Sunrun offered a program where it was a much less monthly expense. They contacted me and told me about their program. It sounded good so I went with them. We've had lower electricity bills since we had the system. It's nice to be able to use the sun for electricity. I've been happy with them. It seems like a good program.

Sunrun sent me some information on the app, and I don't have any idea how to use it. I've never used it, but I'm not very computer-literate. So, that part doesn't do me any good. But I'm fairly happy with their prices. However, my neighbor has Sunrun, too, and their panels went bad on them. All of them. So, they took them off. And as far as I know, they're waiting for a roofer guy to put the installation things back on their roof to put the new panels. So, that's been a long time happening. And I'm wondering about the new panels they have now. Mine are fairly old, and I'm sure that they make better ones now.

I've had Sunrun for about seven years. I have solar panels from them. Everything went well with the installation. The salesperson I dealt with was okay. Everything is good.

One of my neighbors recommended Sunrun to me and so far, my experience with solar power has been pretty good because I got one set fee. I paid the cost for the panels, then I paid $20 for the connection from ComEd. And no matter how the electricity bills go up, the straight fee I'm paying Sunrun kind of holds everything right where they are. Initially, they recommended a certain number of panels, then I had them add on a couple more just in case. Then for monitoring, there's an app that Sunrun sends me and it shows me how much I'm using, and that's how I keep up with it. If I didn't have Sunrun, the electric bill would probably be a lot higher. Other than that, they told me was that I will get $1,000 rebate if I recommend it to my neighbors and I tell everybody that I can talk to about them.

The everyday service has been great. I've been with Sunrun for eight years, so I saw big changes at the beginning. But I had to have the panels taken down to have my roof replaced. The company that Sunrun hired locally to take the panels down and put them up was horrible.

I first heard about Sunrun before 2017. Then I had applied for a program through GRID Alternatives for a free solar installation. I had previously worked with GRID as a volunteer on a couple of installations. At the time, I was preparing for retiring, and I qualified for the plan through GRID. It turns out that the plan that they qualified me for was a 20-year lease with Sunrun. The way it works is, Sunrun provided the materials for it somehow or some portion of the materials. So, they’re the lessor of the system and I'm a lessee on a 20-year prepaid lease. I understood about some of the issues that might be involved with installing a lease system. But with the lease system having the prepaid lease on it, I figured I couldn't go wrong, especially when I was planning on being here for the foreseeable future at the time, which I'm still here. July 2019 was when the system was installed.

My inverter has not been communicating for 5 months and I cannot see my production or submit for my t recs money. I have chatted several times for warranty work on the inverter that is still covered and they refuse to honor the contract. Instead they wanted 600 dollars for someone to come out and today they quoted me 700 plus tax. Please stay far away from Sun Run, they do not honor warranties and the customer service is garbage.

I bought the house with Sunrun installed, but the monthly bill is really high. When I bought the house, they told me that the payment should be 243. Now, the payment goes up to 293. If they can change it, that would be great for me.

The thing that convinced me to go ahead and go with Sunrun was that I was able to get the solar batteries without having to buy them. The sort of way that I did it, it was where I pay for the energy, because I've already had Tesla. I already put several solar cells up on my system, but it all went straight to either use or into the grid. And I was not really saving much money that way. So, when they put the batteries in, it made a bigger difference for me.

A salesman from Sunrun was coming door-to-door and wanting to sign people up. We were thinking about it, and so we had him come in and sit down and talk it over. We were very happy with the timeline. The install process was great. I was a little surprised, but we were out, and we came home, and there was all this stuff leaning against the outside of the garage. I said, “Oh, I guess they're going to be installing pretty soon.” It went very well. Our electric bill was less than $20 a month every month, so it's wonderful. We're very happy with everything. Everything went as planned. We've been enjoying it for over two years now, and it's great.

After 2 years of having my solar installed, my bills were finally lowered. Making it much easier to pay my electric plus the soar lease. But starting 2026, solar has been acting up, I called for service and Sunrun only state the system is correct, but my bills gone up. I am paying close to 800 a month in electric now plus the solar increase. I don't see any help on paying lower electricity as they promised. And I do nothing new at home. Such a rip off and they don't communicate to help with inspection of solar.

My experience with Sunrun was very good. People were responsive.

Sunrun came to the house and presented the plan. We signed up and in one day, everything was complete. We wanted less payment on our electric bill and going with Sunrun lowered our electric bill. So far, so good. I just hope that the amount that we paid for would not be going up anytime soon because it's quite a bit too, $255 a month. For seniors like us, that's a big amount.

First month payment charged 2 times. Second month payment charged 3 times. Chase said to call Sunrun, who told me to call back next day, they said only one payment showed. Frustrating.