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Sunrun Reviews

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About Sunrun

Sunrun specializes in residential panel installation, energy storage and EV charging. It operates in 17 states across the Northeast, Midwest, Mid-Atlantic, South and West, plus Washington, D.C., and Puerto Rico. Over a million homes in the U.S. have adopted solar energy through Sunrun.

Pros
  • $0 down options
  • Roof leak warranty
  • Daily system monitoring
  • Free consultations and quotes
Cons
  • Occasional installation delays
  • Some customer service complaints
  • Occasional billing issues
  • Long contracts

Featured Reviews

Conroe, TX
Verified purchase
Sunrun is the best solar company you can find out there. They are very cost effective compared to other solar companies out there. I am very happy with my purchase and would refer...

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Richmond, TX
Verified purchase
… My solar system is producing as much as our Sunrun rep promised us. We are very happy and satisfied with the service. Sunrun offers several solar options, we decided to go with ...

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Sunrun services

Sunrun designs, installs, finances, monitors, maintains and insures its residential solar panel systems. Solar systems are tailored to your energy usage, roof space and visual preferences. Designers use an automated site modeling tool that profiles roof characteristics like shading, pitch and sun exposure. Through the Sunrun app, you can monitor your system’s energy generation, manage billing and get tech support.

Solar panels and equipment

Sunrun uses monocrystalline photovoltaic modules in all its home solar systems. Compared to polycrystalline solar panels, these are known for higher efficiency and slower degradation. Monocrystalline panels use pure, single silicon crystals, while polycrystalline panels are made from melted silicon fragments.

  • Energy storage: Home battery systems store excess solar energy for use during outages or at night. Sunrun offers solar battery storage options through Tesla Powerwall and LG Chem. The Sunrun Shift, available for California and Hawaii customers, lets you store power to maximize the value of your system.
  • EV charging: EV chargers easily integrate with your solar system. Sunrun’s Ford Charge Station is specifically designed to be used with the Ford F-150 Lightning. The EV charger will work with other vehicles using an SAE J1772 connector, including Tesla, with a commonly used adapter.
  • Energy monitoring: Sunrun proactively monitors your solar energy system’s production to ensure it is producing how it should.

» COMPARE: Best solar panels

Sunrun cost

Depending on the size of your system and what incentives you are eligible for, the average solar panel installation costs $9,937 to $28,241. On the higher end, one Sunrun customer, Faliesha in Colorado, got a $43,000 loan to pay for their installation.

Keep in mind that solar batteries are expensive. Expect to pay anywhere from $7,000 to $18,000 or more to add battery backup storage to your Sunrun installation. Anecdotally, Hassan in California was quoted $10,000 for their batteries.

To get a more accurate cost, fill out a form on its website for a free solar energy consultation and quote. Sunrun also partners with Costco to provide solar panels to its members at lower prices.

Average solar panel cost by state

Note: Costs in this table are average costs for the state and do not represent specific company pricing. "Average cost after ITC” reflects the cost after receiving the full 30% solar investment tax credit (ITC).

Sunrun financing options

There are multiple ways to pay for a Sunrun system, but solar loans and leases are the most common. The monthly solar lease option is the customer favorite, according to Sunrun. In some states, you can also enter a power purchase agreement (PPA). If you’d rather own your system, you can finance it through a solar loan or pay in full upfront. Eligible customers can go solar for $0 down. Reps take care of paperwork, permits and installation, whether you lease or buy.

» SOLAR PANELS: Buy vs. lease

Sunrun solar installation process

You’ll first fill out a form on Sunrun’s website. From there, you will work with a Sunrun representative to decide on your system size and battery details, figure out your cost and energy usage and finally look into solar incentives in your state. Optimal panel placement is determined through satellite imagery and a site survey. The actual solar installation process begins once you review the final design to confirm the expected energy output.

The process includes site preparation, reviewing the design and equipment placement, installing the panels and wiring, and cleaning up afterward. Installers often complete projects in a day or two. After installation is complete, the crew supervisor explains how the system works and shows you how to power it on.

Your local government must inspect and approve the system before you can connect it to the grid. If you opt into net metering, the utility company installs a meter to track the amount of solar power that you send to the grid.

» SHOULD YOU: Replace your roof before going solar?

Sunrun warranty

All of Sunrun’s solar panel systems come with a warranty covering equipment repairs and replacement, including parts and labor. Installations also come with a roof warranty that guarantees any roof penetrations remain watertight for 10 years.

All maintenance costs are covered when you lease a solar energy system from Sunrun. If you purchase a Sunrun solar system, you're responsible for maintenance costs and any repairs not covered by the warranty. Warranties are transferable to a new owner if you ever sell the property.

» COMPARE: Best solar energy companies

Sunrun FAQ

What is Sunrun?

Sunrun is a publicly traded company in the renewable energy industry. It is not simply a manufacturer or installer: Sunrun's primary function is as a solar energy service provider. It offers a comprehensive package that includes financing, installation, monitoring and maintenance, making it a unique player in the renewable energy landscape.

Where is Sunrun available?

Sunrun is available in the following states as well as Washington, D.C., and Puerto Rico.

  • California
  • Connecticut
  • Florida
  • Hawaii
  • Illinois
  • Maryland
  • Massachusetts
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • Texas
  • Vermont
Is Sunrun legit?

Yes, ConsumerAffairs reviewers are generally satisfied with Sunrun’s solar systems. Happy customers tell us about helpful reps, seamless installations and significant long-term savings. However, some customers report higher total costs and poor customer service. The 25-year contract lacks exit options, so careful cost analysis is essential before committing.

Does Sunrun really save money?

Customers in different states report varying outcomes. For instance, Mary in Illinois told us she is saving money: “I pay $75 a month to Sunrun and $15 a month to ComEd. That's it. In the wintertime, my electric bill was 200 some dollars, so it made a big difference.” She clearly saves money by switching to Sunrun, especially during high-usage months.

But it doesn’t work out for everyone. S. in Arizona said their system is not as productive as expected. S. is saving about $40 on their monthly electricity, but their payment to Sunrun is about $120. So, it’s increased their monthly energy expenses by about $80.

» MORE: Are solar panels worth it?

What happens with my Sunrun system if I move?

If you move, Sunrun allows you to transfer your solar service agreement to the buyer through a streamlined process involving contact verification, digital signatures and a soft credit check. If the buyer declines the agreement, you can prepay the remaining balance and include the system in your home’s sale.

How do I get rid of Sunrun?

Sunrun contracts, including leases and power purchase agreements (PPAs), are long-term and generally cannot be canceled before the end of the term. If you need to end your agreement, the primary options are to transfer it to a homebuyer or prepay the remaining balance if the buyer declines. If you own the system, you may include it in your home’s sale or choose to remove it at your expense. At the end of your agreement, Sunrun offers the choice to renew, purchase the system or have it removed at no cost.

Sunrun video review

sunrun solar video review
Joesphine: My name is Josephine. I live in the state of California, and high PG&E bill really got me into doing the solar panels with Sunrun. And it's a very good thing to have the solar panels. I chose Sunrun because I really got tired of paying so much for PG&E bill. And the reason I chose them, because I felt more comfortable throughout the whole presentation. And then when they came out and worked on my house, there was a group of younger people working on top of the roof, and they was just really laid back. And my son, he's a special needs, and he went out to see what they were doing, and they talked to him and everything. And I thought, wow. hey, this is nice. And then they showed him little things, you know, what they were doing and stuff. And he was interested in it. I said, they took their time out of their schedule to talk to him. I was just really relieved and comfortable that he was able to go out and talk with them. About the purchase, I liked it that they explained all the details. And I felt more at ease. I felt at ease to ask questions. There was one question I asked, who is the founder of this company? And the guy told me it was a woman. And I thought, wow, Hallelujah. Finally. You know, I was all for it and, you know, girl power. The people that worked with me with the solar panels, they was very responsible. They came in, brought their equipment and stuff. And they made sure after they finished the work, they cleaned up and took all the stuff away. And then I looked at the panels, and I liked it so much, because the panels, when they finished it, it had a period on it. It came down slanted, so it made it look finished. And then when you walk past the house, it made the house look more expensive. And it also made the, the sound from the outside to the inside, it made the sound quieter. My Sunrun purchase was definitely worth it because it gives me a peace of mind, and I know I don't have to come up with $200 every time the utility bill come out now. It's really worth it to the point that I've told other people about it. And, you know, well especially like at Christmastime, I can burn my Christmas lights and stuff and I don't have to worry about my utility bill being sky high the next month. So it's well worth it. I would recommend it. So anybody that has a high utility bill, as I did, I really love my solar panels and I'm happy I purchased them.

Sunrun Reviews

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    3 featured reviews
    How do I know I can trust these reviews about Sunrun?
    • 4,676,272 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Customer ServiceInstallation & SetupContract & TermsTechPrice

    Reviewed May 14, 2025

    I first met with a sales rep on April 7, 2025. He was very upfront about issues the company has had or was accused of. I had also done my extensive research, so I was ready with my questions regarding the same things. Do your research and that means more than just reading bad reviews. Understand the contract terms, ask questions, and make sure you are good with them for you and your situation. Do the math and count the costs. You can say NO. Is every term perfect? Probably not, but when weighed against the high cost of electricity and not having solar, the alternative is buying solar out of pocket and waiting a long time to see a return on investment, plus the high cost of maintenance of the solar panels if not leased.

    I did the math. I chose leasing because my monthly bill will be set for a while, and small increases would take a while to beat the overall cost of not having solar. Consider the fact that some utility companies will give you a credit for any solar you send back to them. Choose what is best for you, not based on others' horrible experiences found all over the internet. I look for logical and clear reviews and pay attention to the positive and negative ones that seem reasonable. I also dig deeper into the company and understand the best I can if they have had issues in the past, what are they doing now? That's all part of being an informed consumer.

    After I met with my sales rep, everything moved faster than they or I ever expected. The only delay was with the utility company and them trying to send me a final document to be signed electronically. It sat for 2 weeks before I knew it was an issue. This was not a SunRun issue; this was with the utility company. Although my sales rep was straightforward that it could take 4-6 weeks to be approved by the Utility company, I figured this into the delay. Everything moved quickly as soon as the document was signed and the utility company finalized and approved it. I was contacted yesterday, 5/13, to make an appointment for installation; there was an opening for today. The crew arrived at 8:00 a.m. and left by 2:30 p.m. Installation was complete on 5/14. The lead installer was terrific, friendly, communicated well, and often right up to the end.

    I have ZERO complaints up until this point! I have read so many horrible reviews for this company, but we all need to consider that, like any large company, there will be many factors regarding good/excellent and bad/average customer service. Bad things happen; what seems reasonable to one person may be unreasonable to another. Until now, every person I have been in contact with has been professional, helpful, friendly, and open to any questions or concerns.

    If you are considering Sunrun, I suggest first finding reviews from your local area. These are the people you will be working with the most. Assess everything step by step, including every person you come into contact with and your experience with them, right up to the installers. If your install team makes you uncomfortable, talk to your sales rep before you let them put anything on your roof. If your sales rep cares it will show, if they don't you will know. My sales rep was texting me soon after the install contact reached out, but they couldn't reach me - they were in sync, and I got a call back quickly from the install lead. Now time will tell. But for now I am giving FIVE STARS!

    Thanks for your vote!
    Sunrun
    Response from Sunrun

    We're thrilled you are having a great experience with us, Janet! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

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      Verified purchase
      Installation & SetupContract & TermsPrice

      Reviewed Dec. 14, 2024

      I first noticed solar panels in the neighborhood and was intrigued by their potential benefits. One day, a representative from Sunrun came by and shared information about their solar energy services, which piqued my interest. I thought maybe my house would be a prime place to put a set of panels on the roof. So, we talked for a little bit. My understanding was that my panels were gonna be able to produce enough electricity that I wouldn't be getting a bill from Ameren, which could run between $35 to $48. They still supply the service to the house. So, I'm always gonna get a bill from Ameren that way.

      I'm trying to get more heaters in here so that I can keep my gas furnace from running. I got a couple more space heaters coming and I'm gonna run those throughout the house. I just leave the gas furnace set low enough so that it stays off most of the time, but if it gets so cold and the heater can’t keep up, it will kick on periodically for a little bit. That was the main objective. I want to get rid of the high price of the $400 or $500 a month for the Ameren bill. The initial interactions with Sunrun representatives were positive. However, there was some confusion regarding an energy company switch I needed to make on my end. I thought Sunrun would handle the arrangements but found out later that I was not credited for the electricity my panels produced before I canceled with the previous energy company.

      Since the installation, my understanding was that the system would store excess energy produced on sunny days and use it during less sunny periods. However, there's been a bit of frustration because I haven't seen the financial benefits I anticipated, and my monthly payments increased from $138 to $150. Although I'm satisfied with the installation team's work, some aspects of the communication and expectations around the benefits were not as clear. Overall, I'd rate my experience with Sunrun a 4 out of 5. There were some things that were vaguely discussed. You had to make a decision fast. They were going around through the neighborhood and I had to act on it quickly to do it. I would recommend Sunrun for their service and installation to anyone who asks, but advise them to clarify all terms and understand the process thoroughly before proceeding.

      Thanks for your vote!
      Sunrun
      Response from Sunrun

      We appreciate you taking the time to reach out to us, Marvin. Typically, monthly savings will vary depending on your usage patterns. No need to worry; our team is here to help you maximize those savings. We will be sending you a private message requesting additional account information so we can confirm your account. Thanks!

      Installation & SetupTechPrice

      Reviewed Sept. 27, 2024

      My wife and I have thought about solar for years now. But it makes no sense to lease and still pay an electric bill, and to purchase one outright is ridiculously expensive (and my state won't let you leave the electric line behind anyway). So, in Massachusetts. Sun Run and National Grid have paired up to help meet the states green expectations throughout the state. Sun Run pays all costs for the equipment and to install all while working directly with the town/city you live in. And the new program is just wonderful. As you pay a much lower rate directly to Sun Run and no longer to the electric company. Seeing as electric (at least in my state of Massachusetts, doubles every 3-4 years) this was a no brainer.

      The installers arrived today exactly when they said they would. They were fairly quick and efficient, and explained any questions we had along the way. Now the panels are up (and look great), and we now need our town inspector to come review the work. Then after that the electric company needs to come out and replace the metering unit to one that can account for the solar energy. So yes, it is a bit of a process having to wait a little between each step but so worth it!!!! I see a lot of the negative reviews, and yes I believe some are very legitimate. Yet common sense tells me many others are just a means for people who like to complain to be able to do so (disappointed in people). I and my family swear by Solar, and we will now be telling all our friends, family, and neighbors about Sun Run and their new collaboration with National Grid. And we will very highly be recommending to anyone willing to listen.

      Thanks for your vote!
      Sunrun
      Response from Sunrun

      We're thrilled you had a good experience, Timothy! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

      Verified purchase
      Customer ServiceInstallation & SetupPrice

      Reviewed Sept. 7, 2024

      Sunrun is really great. Nick, their salesman, came to my house and I talked to him and he was really good at his job. The customer service was great. He sat down in my kitchen and took a look at my basement. I showed him all the work I was doing in my house. Most of the places that come for solar, the people who speak to me don't speak English or are from another country. On the other hand, Nick was a really nice guy, and he's an American. He came in and talked English to me, and he really sold the product. He was very honest with me, and he explained to me everything.

      Nick told me, "The cost of living is gonna go up, your payment's gonna go up, but only this percent. Now, JCP&L can raise you this." He said, "We will raise you 2% every so often. JCP&L will raise you 3% to 5%." Sunrun put a new roof on my house as well. My roof went through a tornado and it was really bad. I told Nick, "I can't afford a new roof right now. I don't know what I'm gonna do." He said, "You go with Sunrun and we'll put a new roof on your house." I couldn't say no to him. It was impossible. It's been roughly about a year and a half since the system was installed, and I don't have an electric bill anymore. I pay Sunrun the same bill every month and I don't have any problem. Plus, Nick is the head salesman. I have his personal number, and he said I could call him any time.

      Thanks for your vote!
      Sunrun
      Response from Sunrun

      Hi Scott, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

      Verified purchase
      Installation & SetupPriceBattery

      Reviewed July 5, 2024

      Sunrun had a little bit of an aggressive tactic as far as the way they did the signup process. They wanted to get to installing the system very quickly, so they didn't give you time to get other quotes or really evaluate it. So they took ownership of the entire process and didn't really expect the consumer to have much input. In most cases, that may work out best for everybody, but I'm an engineer, so I had a different way of looking at it and I don't feel like I got the most efficient system for the equipment or the most efficient installation for the equipment that I purchased. I also wanted to slow the process down and make sure that we were getting the proper location for some of the equipment. In fact, they came back and changed the location of some of the equipment which were not to my liking and I was able to get it changed back, but it was a little bit of a hassle.

      Other than that, the biggest benefit of going solar is you're paying upfront for a system that is going to last at least 12 years at zero cost down the line. With the rising prices of energy, it mathematically makes sense to do it. If you're going to sell your home in the next couple of years, I would not suggest it because you don't get the value out of it on a resale. But the loan that I took out to get the solar is annually less than what I would pay for electricity. So it pays for itself in that sense. Aside from that, through the Tesla App, I can look at my daily usage and tracking of the system. I have a backup battery, so it makes it very nice to be able to adjust the way the battery is used as well as the amount of residual capacity that I'm able to tap into every day. Then monthly, PG&E provides an extensive report.

      Thanks for your vote!
      Sunrun
      Response from Sunrun

      Thank you for sharing your story, Andrew. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

      Profile pic of the author.
      Customer ServicePriceMaintenance

      Reviewed June 6, 2025

      I thought as Costco supported them- there would be some reliability. They ruined our roof. It has leaked 3 times and they refuse to do the repairs the way our roofer recommends. They are impossible to get a hold of- it takes multiple calls, voicemails, calling for supervisors, and when you finally get a response, the person who responds is clearly undertrained and puts you off yet again. They send out repair people who admit lack of experience. They say you can use your own roofer to repair, but won't approve their quote. Go with ANY other company. I would give them zero stars if I could.

      Thanks for your vote!
      Sunrun
      Response from Sunrun

      Hi S. We're so sorry this has been your experience, and we want to do everything on our end to resolve your concerns quickly. I look forward to turning your situation around! I’ve assigned an Expert to review your account and reach out to you as soon as possible to assist you further. They can take a few business days to reach out to you, so please feel free to send us a private message if you have any questions or concerns. I appreciate your patience!

      Resolution In Progress
      Verified purchase
      Customer ServiceInstallation & SetupSavings

      Reviewed June 3, 2025

      I will avoid never-ending PGE utility bill increases with minor % annual increases in my Sunrun bill. Very clearly explained. I prefer leasing & leave care of system to experts. That’s a comparison savings of expected 40-50 dollars a month, a nice dinner monthly. They quickly installed everything and are there to answer technical questions if needed.

      Thanks for your vote!
      Sunrun
      Response from Sunrun

      We're thrilled you had a good experience, Denise! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

      Customer ServiceBattery

      Reviewed May 31, 2025

      We've had Sunrun for 4 years. Last year the battery defaulted and they handled it well but was told it would take 4 weeks to get the new battery. Now our converter has gone bad and for 2 months, no one has responded to my inquiries. I've loved Sunrun from the beginning, they were always on top of it when an issue popped up. Not sure what has happened but almost 3 months without solar and I'm still being charged monthly. Sunrun... What's happened??

      Thanks for your vote!
      Sunrun
      Response from Sunrun

      We appreciate you reaching out and letting us know about the issue you are having with your system. Our team would like to look into this for you so we can provide you with an update. We've located your account and have assigned an Escalation Expert who will review your account and reach out to you as soon as possible. They can take up to one business day to review your account information so please feel free to send us a private message if you have any questions in the meantime. Thanks, Marilyn!

      Verified purchase

      Reviewed May 29, 2025

      I refer people to get Sunrun, and they did. But I never got the money that was promise to me twice from your company and for a disabled veteran that's lot of money. I just wish you would not promise something and then back out. Thank you. P.S. this doesn't include Chris **.

      Thanks for your vote!
      Sunrun
      Response from Sunrun

      Thanks for letting us know, Camilo. We appreciate you being a Sunrun advocate, and we definitely don't want you to miss out on your referral bonus. We've located your account and have assigned an Escalation Expert who will review your account and reach out to you as soon as possible. They can take up to one business day to review your account information so please feel free to send us a private message if you have any questions in the meantime. We look forward to turning your experience around. Thanks!

      Contract & Terms

      Reviewed May 28, 2025

      Do not get ripped off. You basically have to be an expert on contract laws *and* the electrical industry to get an acceptable deal with large solar corporations such as Sunrun. For example, when the telemetry on my system stopped working, I was told to pay $584.00 for a "System Performance Investigation." Bear in mind that if you get someone else (i.e. not Sunrun) to do the diagnosis and/or repair, they will void your warranty. With the advent of NEM 3.0, I doubt that you would save money on your energy bills getting solar panels on your roof especially if you are just an average consumer of energy at around 500-600 kWh/month. But if you consume more energy than that, maybe it would make sense to get solar panels; just do your research first.

      Thanks for your vote!
      Sunrun
      Response from Sunrun

      Thank you for sharing this feedback, Ian. If you need additional assistance, please send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

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      Sunrun Company Information

      Social media:
      Company Name:
      Sunrun
      Company Type:
      Public
      Year Founded:
      2007
      Address:
      225 Bush Street
      City:
      San Francisco
      State/Province:
      CA
      Postal Code:
      94105
      Country:
      United States
      Website:
      www.sunrun.com

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