Sunrun

We saw the Sunrun representative, Paris, walking around, and we talked to him about getting solar. He was very easy to talk to and our conversation was very informational. He knew what he was talking about, had stats in issues that we could use as answers, and our interaction went quite well. A neighbor also told us about them and we thought it was a good thing to take advantage of their service in such an open area as Arizona, so we signed up. The enrollment was very easy and once we made our minds up to do it, it went pretty flawlessly. In about six weeks, we had our panels up and the installation was great. We have the system running for about three months now and so far, Sunrun is doing a good job.

We were getting higher bills especially during the summer months when the AC is on, so getting solar energy services seemed like a no-brainer. We looked into Sunrun’s reviews and we liked what we saw. There were also benefits that came with being a Costco member. The rebates that we got back from Costco was pretty good and there were a lot of incentives that we got back. Enrolling with Sunrun was pretty smooth and my interactions with them were all very professional. They all seemed very honest and I never felt uncomfortable. Also, the installation was great and it was all done in one day. From the initial consultation with the rep to the day that the panels were up and running was about a month and a half and right now, we are running the panels around the six-month mark. The whole experience with Sunrun was great and I am 100% satisfied with my decision to go solar. If I will buy another house, I’ll be doing it again.

I am leasing Sunrun Solar. Love the solar system as it cut approx $800 of my electric bill the first year. However, the contract is less than truthful. It states that I will receive the solar credits (rebates) from the state but not the federal credits. I was fine with that. Now I am told that it applies to only 3 states (HA, NY and 1 other state). I live in AZ and do not live in one of the 3 states that this contract applies to, therefore, I do not get the $1000 AZ rebate because they will not supply me the certificate. Why use a contract in AZ that is not valid in AZ?

We have been bugged to death for about 4 months and we weren't even in the market for solar energy services. We got literature after literature, there were people coming by our door and knocking on it several times, and we also got phone calls. After getting married, my husband has solar on his house and we figured that we could get grandfathered in within the given period. The enrollment with Sunrun was not that hard at all. However, we thought we would receive some paperwork but we didn't get any. The customer service doesn’t even wanna talk to us and they always say they'll call back but we never got called back. Whenever we were talking to them about getting the solar energy service put on the house, they run us around. They’d be here this day or that, and then call and cancel.

I'm kind of a green and very conservative person, and I've been looking at solar energy and power. My brother and I looked at solar energy years ago but it was too expensive and it didn’t seem like the people really knew what they were talking about. When I was in New Jersey, there was a fella who had solar on his house. He told me what he had going on. I contacted the company and they told me that they don’t do anything in Texas and to call somebody in California. I called a couple of different states and then one of the Sunrun people called me back first. I like their program so I did it.

After reviewing the figures in a SunRun contract I noticed that the escalation rate was not properly reflected in the rate schedule (Exhibit A). The contracted escalation rate is stated to be 2.9% but the Exhibit A rates are escalating at 3.4% annually. I have reached out to three different departments to rectify situation and have received no response. While the overcharges are fairly minimal to date, they do increase over time and will amount to over $3,500 if not rectified.

Sunrun was the first one that I saw that could do a ground mount. The sales guy came up. We sat for a couple of hours and walked through all the things. The interaction was great. They were responsive and took care of everything. However, they didn't explain that for my electrical service provider, I would need to pay the taxes on whatever service was provided to the house. So when I received my final monthly bill, it was about $20 short because I didn’t understand that particular aspect of it.

I have spoken to a representative from Sunrun and I had been thinking about going solar for a very long time but never really got the initiative. But then I realized I got a deadline going on so I decided to just see what it was all about. The rep explained about the solar energy really well. The people at the office were also helpful. They also kept me informed of everything that was going on. TEP put their meter in and we put ours in, so everything's ready to go. All it's gotta be is just turned on and we can have somebody come out and do it. Sunrun talked me through the process and started the same day.

When the electric bill became so high, my friend told me that I can get solar energy services. I called Sunrun and a very good lady came. She talked with me about it and explained everything, then I enrolled. The process was easy. I have also called customer service a couple of times and they answer me nicely. Everybody was good with me for everything. Now that I'm with Sunrun, I save a lot of money. I recommend everybody to get solar energy services with Sunrun too.

I had been looking at solar energy services for a while. I wanted to help the atmosphere and save money at the same time. So, I linked up with Sunrun through GRID Alternatives. The application process was seamless and I enjoyed the experience. Their website is user-friendly and everyone is friendly and knowledgeable. The installation took two days but it took them around 90 days to get the 11 solar panels up and running. Most of the time was spent waiting for the inspectors to come out and from where I am, they have limited number of inspectors. I was also waiting for the city to approve it. So far, I have noticed 80% savings in my bill and it is really efficient. I am enjoying Sunrun’s service and anytime I have an issue or question, I just make a phone call and they get right to me. I advise everyone to go solar and I’ve already recommended three people to Sunrun.

We were with SolarCity before when we moved to Sun City West and we had a positive experience, but for some reason, things had changed. Back then, the APS only allows 80% of your bill. Now, you could get more than 100%. Living in Arizona, having the ability to have the sun and with the expenses of electric continually going up, I decided to look into solar energy services. I checked out the internet, found Sunrun and liked their customer rating.

We had been playing with the idea of going solar for a few years and when the Sunrun's rep approached us at Home Depot, we told him to come up and talk to us. Brittany, our sales rep was very nice, very intelligent and knew what she was talking about. We liked the plan that Sunrun was offering so we signed up with them. My interactions with the installers were great and they were very knowledgeable. Before they put a ladder up on my deck to get on the roof, they put a mat down before they went up. They cleaned up when they were done like they were never here. I've never had anybody that good. I'd definitely recommend Sunrun. In fact, I tell my friends all the time to go with Sunrun too.

Sunrun reps were going around the neighborhood and when I saw the truck right there, I started talking to the dude and then he set me up with Kevin, the sales rep. And then, Kevin came and talked to me. His attitude, his willingness to work, to do what it took to get it done sold me into getting Sunrun. The guy was awesome. He walked us through everything. He stayed there through the whole process for my mom and myself to go through the financing. My interactions with the installers went great too. They were in and out in one day. I let them do what they had to do, but when I had questions, their lead guy would stop and he would answer all my questions.

We live in the hottest place in the US and we thought it’d be smart to get solar. I got Sunrun with one home and enrolling was difficult at first but it was not because of just Sunrun. We also had that PUC. There was a lot of law stuff going on with NV Energy which made it a bit hard to get it done. From beginning to end to get my solar panels up and running took about a year but the installation was great. We had a little hiccup when the electrical panel went out but Sunrun quickly fixed it and since then, it has been good.

I was open to the idea of using solar energy and then a Sunrun sales rep stopped by the house. I had a very pleasant experience with him to start with but I found out that a lot of what he told me was not true. He told us that if we gave a referral and the people signed up with Sunrun, we would get a $500 bonus for each referral. We had trouble with those references being reported to Sunrun and I had to talk to them about that. I had several references that I had given that were not showing on my account. The first one that was processed went through fine, but I still have one pending that I haven’t received my referral bonus from.

A sales rep came to my home and explained all about going solar, the savings, etc. Everyone was nice, and respectful. Installation and inspection went well, I had no issues. However, AT NO POINT IN TIME was I ever told that I would be "leasing" solar panels that I would be responsible to pay for. So imagine my shock when I received a bill from Sunrun!! To add insult to injury, they added a $7.50 ACH Non-Compliance fee to my bill because I don't have it auto-debited from my bank account!! What in the world?!!

I enrolled with Sunrun through a phone call and their reps were all very nice. The installation of the system was also good. My system has been running for three months now and we've had savings in our light bill. Sunrun did what they said they were gonna do and they were very nice about it.

I wanted to see how much energy we generate daily. It was roughly about 15 kilowatt hours per day so it was equally good at the beginning because we started with Sunrun in July, so the sun was pretty strong at that time. My friend recommended Sunrun to me. It was good because they offered everything free. My friend helped me set up everything and Sunrun's staff came to install it. Everything was smooth and fast. The reps were nice and told us how to use it. Sunrun has been good and we saved energy.

I was promised by the SunRun that the system will produce yearly 6.44kW. My utility details on total electricity used, system production in kWh, which get deducted from my total used and bill me the difference. When I contacted SunRun on the production, the customer service rep told me that my utility company cannot find how much total was produced from the system. I think this is a total lie as the network meter is for count the product of the system and nothing is directly connected without the meter. I think SunRun totally misguide customers on the production.

After several attempts, I was finally able to "talk" with a person online. My system went down mid-September. A tech was sent out to look at the system... and announced that the inverter is bad and will have to replace. That is the last time I had an update... Third time was the charm by finally talking with somebody via chat... where I learned that the repair part was ordered--today (yesterday) and would be out in three weeks. My system has been down for nearly three weeks already. I'm required to continue to make payments whilst the system is down. It's all about the power delivered, not the status of your system.

Penny, the Sunrun salesman knocked on our door at the peak of the summer season and we entertained him. He interviewed us, did some pencil-pushing, some computation. Fortunately, that time, I have a very nice credit score which worked out as far as the financing side is concerned. We were approved. Before, we were paying almost $200 a month for electricity. Right now, I’m paying a monthly of $130 for the lease which is like paying $130 a month for our electric bill because we have appliances, pool machine and once in a while, the aircon. So, it’s just break even. We are not that afraid to use our electricity anymore because we know we’re on the safe side. Penny is a wonderful guy. He worked hard, did the mess and helped me. I would recommend Sunrun and I would refer to him anybody who would be interested.

A salesman coming around my neighborhood told me how going solar with Sunrun was gonna lower my bill. I talked to the people across the street who were getting it done too and it seemed like a good thing to do. The salesman was a good guy. He was well informed and knew what he was talking about. I told him that if he wanted to put a solar panel on the house, he had to do it all and he did.

Knowing that the cost of electricity was gonna continuously go up, I wanted to get something different. I wanted to be able to generate the electricity myself if I could. I’m a Costco member and Sunrun was offering the discount at Costco. I said that now was the time to take a look at Sunrun because of all the incentives. That was what I did and outright bought my system. I wanted to go with one of the larger companies, one due to warranties. Two, to be sure that if there were any issues at all with the system or with the installation, the company would be around.

I signed the contract with Sunrun a couple months ago and things were going smoothly. They got all documents to me for signing quite promptly. They even completed the HOA approval for me in record time. Since then, however, all progress has stopped. A month after they were supposed to file the permit requests, I called the county building commission to check on the status of the permit and discover nothing has been filed. It now appears I am going to start receiving loan bills before the system is even started. I regret having spoken so highly of them to coworkers and neighbors as now I’m on damage control trying to dissuade them all from considering Sunrun. The salesman was great; friendly and explained everything. My project manager has gone MIA though and doesn’t seem to answer calls or emails. Steer clear of this company.

Sunrun is on the home that I purchased then I purchased additional 24 Sunrun panels. Enrolling with them was easy and everything went pretty smoothly. Everything was fine as well with the installation. The labor was a little expensive but the whole process of getting the new panels in was really quick, like, within two or three weeks, with the longest part just the waiting and getting everything signed off. I was satisfied.

I was hoping to reduce our electricity bill by going solar. A Sunrun sales guy that was at Costco approached me. The cost seems good and it was through Costco so I went with them. Their enrollment process was easy. I'm happy about my decision to go solar with Sunrun and I would definitely refer them to others.

Customer service and follow up have been horrible. We noticed that the inverter said “error”. We tried contacting SunRun through e-mail and got NO response for almost a week. SunRun says they monitor for any problems, they did not contact us. We finally called our salesman and he got someone to get the repairman to call. Repair said he could not get out here for another week, but he called a couple days later and said he was in the area and would stop by. Turns out it was our inverter was bad and needs replaced. We were told it would be 7 to 10 days.

We installed it and was so excited. One month after using it I contacted them multiple times to have them come look at my batteries because they kept turning off and wasn’t storing electricity. CRICKETS... NO IMMEDIATE ATTENTION WHATSOEVER. Then my electrical meters blows in the middle of the night and my power company had to come out to change my meter. Come to find out all the extra electricity was going back to the electric grid and NOT being stored on my batteries. I called, emailed, left reviews, sent a twitter message and CRICKETS. Hopefully this review will get to them. No support for the system when repairs need to be done.

I've had the Sunrun solar panels and I’ve had nothing but bad experience from them. The guy that came over here talked well and I believed everything he said. He asked me how much I pay for my electricity and I told him about $95 and up a month. He talked about paying $30 a month for electricity from Sunrun solar panels. I told him it sounded good and asked him to tell me more so he went on saying it would be $30 for the first pay off. I told him $30 a month is a lot better than $95 a month and we’ll be saving money.

The Sunrun rep knew his product and he gave us an idea of what we would be saving, the rental on the lease on the equipment for 20 years and approximately what we have to pay APS or SRP every month. That would always be a guestimation because we would never know how much power we're gonna use until we use it, but with the possibility of having lower power bills, we decided on signing up with them. So, they came out and put everything on the house. It went really quick and they were very thorough. They showed me everything that was going on. The guy explained to me what he was doing and how much noise he was gonna make drilling through the tile. Having gone solar, I was told that I'd have to pay APS from $20 to $30 a month, but it's an average, and over the summer I was paying a lot more than that. Even with that, I already referred several people and told them that I like Sunrun and it does good.