Sunrun

Somebody came to my door initially and the guy gave a lot of information. I said it sounded good then they came back and talked to us about it. I had looked at other providers also but I like the list of options Sunrun has so that I don't have to worry about maintenance. We decided to do it and enrolling was very easy. But it took a little while because there was some coordination that had to occur. The installation went very well though. I've also had a couple of questions over time and the representatives have always been very responsive. Overall, I've been very satisfied with the decision to go solar.

I've been with Sunrun since 2013. I suffered one roof leak back in 2015 which was resolved, but ceiling repairs were substandard. Recently, during these heavy rains a new leak developed in my living room ceiling. I contacted Sunrun and was told that my warranty had expired a few months ago. I checked the Sunrun website which indicated a 10-year warranty. I checked Sunrun SEC report (12/31/16 From 10-K page 5, and thereafter) which confirmed a 10-year addendum warranty, which made sense since there was a lot of questioning regarding the industry's image and handling bankruptcy with independent sub-contractors.

We were paying $240 a month for our electric bill and my neighbor said they only pay $25. We went with Sunrun but their employee did not hook up our solar electrical lines very properly. We failed the county inspection three times and waited 14 months before everything was allowed to turn on. Sunrun has never had this happened before, but eventually, it started kicking in in August. I didn’t know how to use the electrical output, however, and Bryan, the same guy, said that I would have a billing from HELCO, and our bill would go down to $25. But then it went up to 40 and 50, and then again, it dropped three months.

I always wanted to get solar energy services. Sunrun was available and looked like a good and strong company. Enrolling with them went great. Their reps kept me posted and the communication was really good. They were very professional. Going solar has been wonderful and Sunrun gave me lower energy bills. It works really well and it’s saving me lots of money.

With my high electricity bills during the summer, I became interested in solar energy services. My friend had a very good experience with Sunrun and he recommended them. So, I decided that they're the company I wanna work with. Enrolling with them was all perfect. They were very professional and everything they said was done on time. Their service was amazing. I was surprised myself. My interaction with their rep was very good. They know their job and they're very professional. They answered all the questions. Since the installation, my last bill was the lowest bill ever that I got from the DWP of Los Angeles. So, that was a huge success. I would go with this company with my eyes closed.

Due to our ridiculously high energy bill, we looked into solar energy services and found Sunrun through Costco. I went with them and their reps were very informative. We got their system as well as a Brightbox Battery. That battery has helped relieve the cost of flowing from the grid during the evening. Now we have a far less huge energy bill. Thus far, we have been very satisfied with Sunrun.

Enrolling with Sunrun was very easy. However, I had a guy reeled in to get Sunrun and I told the guy who hooked me up originally, Jason, to go to that guy and see him. He signed up but then Sunrun never got back to him. He then decided not to get Sunrun. Still, I like their pricing. Thus far, our bill has been up and down.

A guy I worked with had a solar thing put in his place, and I ended up going with the same outfit. I looked into half a dozen different companies and Sunrun is the best deal for what I wanted. They came out, hooked me up, and everything worked. The only thing I wish I would have done was to get a bigger unit for more energy, but I've never had any problems. I retired and a couple years later, I ended up going on disability. Summertime here is hot and you gotta have air conditioning. And what used to be a $300 bill is now $100. So, it’s really helping me as far as right now, for the energy and for what I have to pay. So, I’m glad I invested.

When we moved into our new house, we thought it was an opportunity to get solar. We decided to get a system and enrolling with Sunrun was pretty easy. Their guy came in for an appointment and took all the measurements. He then showed me all the numbers. He was really professional and very knowledgeable regarding their product. He explained to me what's causing the growth. He explained to me how we're gonna save more money by utilizing their system. He explained my gas and electricity as well. Since the installation, we've been really satisfied. We like our system and we're so happy we got it. We've recommended others to Sunrun.

Our experience with Sunrun has been fantastic every step of the way. They did what they said they were gonna do. When we had an issue, they were out immediately to take care of it. My husband didn't like the way a pipe was divisioned on the roof and they came out and changed it. They’ve been super-good about fixing whatever needed to be fixed. Then, once they turned it on, it has been working perfectly. I highly recommend Sunrun.

I was notified in 04/18 by Sunrun that my system was underperforming. I still do not have resolution. I've had overage charges through Edison of $450 and $900. I call and call and call. Ask to speak to supervisors, case managers, etc. NO returned calls but one and I called back 3 times without a callback. Suing would be my next step. NEVER deal with Sunrun.

Loved our sales guy, good information, no pressure, gave us all options available. Pricing looked good. Nice guy, very professional. Install was smooth, good communication, and the panels look great. At no time did I ever have to chase anybody down or wonder what was happening and when. Since the notice came that we could activate, it’s a whole other story. One inverter came up fine, the other has a fault light. Battery that we paid extra for didn’t come up at all.

In Jan of 2017 my roof leaked due to a misplaced tile. I paid roofers removed the paper underneath and replace the tiles. I have pictures of this fix. In Feb of 2018 Sunrun installed solar panels across the same side of the roof that was fixed a few months before. I live in Vegas, so it doesn't rain much and when it does rain it's usually just a sprinkle for a few hours. However, once a year there is usually a huge downpour.

I got 17 panels installed 4 years back on the roof of my house. I need to remodel the house which requires remove the panels and re-install them once the roof is replaced. Sunrun is quoting me close to $10,000 to remove and re-install the panels. Note, I had to pay $8,000 (after state tax credit $6000) to lease (paid upfront) the panels. The contract allows to use third party to do the job, but Sunrun is threatening if I do not use Sunrun, all the warranty will be voided! They are kind of holding it as hostage and trying to reap off money! I'm still following up (for last two months) with them, hoping for better outcome!!

When Sunrun told me what they had to offer, I thought it was a good plan. I went ahead with it and the representatives have been really quite nice and good. When they came to put the panels up, the foreman discussed with me that the panel was pointed on the front of my house and I said no. He said it was approved by the HOA but I said that they must not have known that that was gonna be on the front of my home because I do not want a utility box on the front of my home. They were very respectful of the situation and they withdrew. We worked it out and they were able to come back out and put the panel in the back of the home to my satisfaction.

Our power bill just kept going up, so we thought we could save some money by getting solar energy service. The process at Sunrun was fairly easy. Sometimes we had such a long wait for things to get done. We started the process February and we didn't get running until October. But other than that everybody was very helpful. Our overseer was great. The guys that came out and did the installations were good.

I researched the installers and my son and I converged on Sunrun as the best option. Their partnership with Costco was a biggie because it makes you feel a little more comfortable, unlike with a lot of installers. In fact, the process was excellent. I give them high marks on the installation and the sale. The construction setup was a very professional arrangement as well. My son was very impressed how fast the results were. I even ended up buying a little Sunrun stock. Right now, I've had a small loss on it but it’s the market more than Sunrun.

Our experience with Sunrun was good. I was already considering solar services and I listened to what Sunrun had to say. I had a couple of people come over. And I liked Sunrun's salesman a lot. He talked about the battery, and the other one didn't talk about the battery. And I wanted to put in a 160% of my use because my wife and I live here and we're getting older. Also, if we put the house up for sale, I figured the buyers will have children and they'll use more electricity. It'll be a good selling point. And the guy from Sunrun understood what I wanted to do. We also went on to everyone in the neighborhood with the three different associations over here and Sunrun got the best reviews. So, I use them.

Sunrun promised that we were supposed to get like a $500 Visa gift card that we could put it toward a credit for the APS bill and that never happened. The guy told me that’s what I got and then they said, “If you could find where he said it, then we’ll give it to you. But if you can’t, then forget it.” The installation also took too long and it failed within the first year. They had to have somebody come out and replaced a major part of it. When that happened they didn’t cover the bill. I asked them if I was gonna get a credit because they said there’s a guarantee on how much solar we’re supposed to make, but it never happened.

Sunrun installed solar panels in my house in 2016 with the belief that I will be able to save money but I ended up paying two electric bills during winter time for my house. I pay Sunrun all year round $140.00. From the months of June to November, I do not pay electric bill to BGE but during the months of December to May, I am paying electric bill to BGE aside from the $140.00 that is being taken from my bank account by Sunrun. During winter time, I will pay BGE $325 and $140 to Sunrun (December). Without the solar panels, I only pay the BGE but with the solar panels, I pay two electric bills. Having Sunrun install the solar panels in my house is the worst decision I ever made.

I was looking into solar services and I liked Sunrun's arrangement with Costco. The irony is that ultimately, I didn't get to take advantage of the Costco Program, which still chops my behind. I feel like there was misrepresentation there on Sunrun's part. There was a delay in my taking action on the Costco Program. I first expressed an interest. Then later they called back and we picked up the conversation. I don't think they would have had my contact name otherwise. But because apparently from their advantage because they initiated the call, I didn't get to take advantage of the Costco Program.

I knew that I wanted to try solar, being in Arizona, when I bought my house, for the simple fact that I'm tired of paying electric bills. I just started with SolarCity but they told me I needed to put a $10,000 roof on before they would put the solar on. But with Sunrun, enrolling with them was easy. Sunrun's rep sent an engineer out and said that the roof was fine and that they would even put a 10-year warranty on it. I said okay. So far, the interaction with the customer service reps at Sunrun has been good. I've had an inverter break twice and they've been out in a couple of days, either replaced the whole inverter or fixed the problem.

We contracted to have over 90 panels installed on our large flat roof about 2 years ago. We expected to save a great deal of money. It never happened. When adding our SEC electric and the Sunrun bill together with the bill actually stayed about the same. I am very busy and finally contacted them after a couple of years as to why no savings. They give me the run around not to provide the information regarding the saving. I spoke to a woman her name is Melisa. Her number is ** and for three months she wouldn't answer me and to date, I contact them again and they said we can't do it. When I asked to speak to a supervisor they kept me for 22 additional minute hoping I go away and finally I spoke to Angey. She said she is a supervisor, she promised she will get the information by the end of the day. Today 03/01/2019 her number is **. I will write another review to keep you post it...very very very bad customer service.

One day a man came to the house. 70 yr old mother rents the house from me and she explained that to him. He convinced my mother to get my social security # just to verify my credit and come back if interested. He also said he would help her make an email since she need one for the paperwork. They called for 3 weeks then stopped. Soon after somebody came to install paneling without leaving a bill or receipt. Mother never forgot because she 70+ yrs old and 3 months go by with huge bill she felt she had to pay because she rents the house from me. When she finally tells me, I contacted Sunrun. They said they have a contract. I never met them!!! The contract had a fake email, fake signature and fake initials. The man that came to the door was a subcontractor that conned my mother. She never saw the fake contract because it went to the fake email. Now I have to look for a lawyer because I own the house.

We looked into solar energy services for better amount of electricity because we were paying too much for electricity. But we’re still paying a lot because we’re renting the panels, we’re not buying it and every year it’s going up. We’ve had it for about a year already and APS still charge us an amount, too. And then with the price we’re paying Sunrun and the price we’re paying APS, it comes out the same that we used to pay before just to APS. Also, sometimes, the water doesn’t come out hot enough to take hot showers even if the sun is out all day long.

Getting myself solar energy service was something I've been thinking about wanting to do. The enrollment with Sunrun was a piece of cake. From the first day the representative came out on the initial sales call, 'till we were hooked up with the electric company, it was like two weeks. Everyone was also great, including the installers. They were very professional and very thorough. The installers were clean, real organized and professional. Our power bill has gone down tremendously. We haven't even had to pay one yet.

My electrical bill led me to look into solar energy services. I saw Sunrun at Costco and I decided to go with them. They were professional and everything went smoothly. The process was also fast, so I don't have any complaints. Everybody did a good job and I've been with them since September. It's nice to have a peace of mind knowing that I'm not gonna have high bills.

I had Sunrun in another house and since I wanted renewable energy source I started a new one at my current home, under a 20-year lease. The enrollment process was not that difficult. But it seemed to take a lot longer than I thought it should. I talked to them in early May, and I was hoping that it would be done August, and it turned out to be October.

I looked into getting solar energy services for my home as I wanted to save some money. The enrollment experience and getting set up with Sunrun was very smooth, quick and professional. Sunrun has a great team. Since the installation, the experience going solar has been great and I have more money in my pocket.

The beginning process was painless and went very well. Install was clean and well done. I asked for the two meters be covered by the solar system. I was told this is not possible. A year later I find out it is called Meter Aggregation and is very possible, just more paperwork. Now going on to over 5 months of battling with Sunrun to make this happen. Continue to be given the runaround and dragging out a very simple process per multiple competing companies and PGE reps I have spoken to. Continue to be told that they have to get with the "Team" to resolve it. Someone needs to step in and handle business. I truly regret going with Sunrun!