Sunrun Reviews
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About Sunrun
Sunrun specializes in residential panel installation, energy storage and EV charging. The company operates in 17 states across the Northeast, Midwest, Mid-Atlantic, South and West, plus Washington, D.C., and Puerto Rico. Over a million homes in the U.S. have adopted solar energy through Sunrun.
- $0 down options
- Roof leak warranty
- Daily system monitoring
- Free consultations and quotes
- Occasional installation delays
- Some customer service complaints
- Occasional billing issues
- Long contracts
Featured Reviews
Sunrun services
Sunrun designs, installs, finances, monitors, maintains and insures its residential solar panel systems. Solar systems are tailored to your energy usage, roof space and visual preferences. Designers use an automated site modeling tool that profiles roof characteristics like shading, pitch and sun exposure. Through the Sunrun app, you can monitor your system’s energy generation, manage billing and get tech support.
Solar panels and equipment
Sunrun uses monocrystalline photovoltaic modules in all its home solar systems. Compared to polycrystalline solar panels, these are known for higher efficiency and slower degradation. Monocrystalline panels use pure, single silicon crystals, while polycrystalline panels are made from melted silicon fragments.
- Energy storage: Home battery systems store excess solar energy for use during outages or at night. Sunrun offers solar battery storage options through Tesla Powerwall and LG Chem. The Sunrun Shift, available for California and Hawaii customers, lets you store power to maximize the value of your system.
- EV charging: EV chargers easily integrate with your solar system. Sunrun’s Ford Charge Station is specifically designed to be used with the Ford F-150 Lightning. The EV charger will work with other vehicles using an SAE J1772 connector, including Tesla, with a commonly used adapter.
- Energy monitoring: Sunrun proactively monitors your solar energy system’s production to ensure it is producing how it should.
Sunrun cost
Depending on the size of your system and what incentives you are eligible for, the average solar panel installation costs $9,937 to $28,241. On the higher end, one Sunrun customer, Faliesha in Colorado, got a $43,000 loan to pay for their installation.
Keep in mind that solar batteries are expensive. Expect to pay anywhere from $7,000 to $18,000 or more to add battery backup storage to your Sunrun installation. Anecdotally, Hassan in California was quoted $10,000 for their batteries.
To get a more accurate cost, fill out a form on its website for a free solar energy consultation and quote. Sunrun also partners with Costco to provide solar panels to its members at lower prices.
Average solar panel cost by state
Average cost per watt | Typical system size | Average cost after ITC | Payback period | Estimated net savings | |
---|---|---|---|---|---|
California | $2.32 | 5.9 kW | - | 3.9 years | - |
Connecticut | $2.74 | 7 kW | - | 6 years | - |
Florida | $2.14 | 7.2 kW | - | 9 years | - |
Hawaii | $3.42 | 5.1 kW | - | 2.7 years | - |
Illinois | $2.88 | 7.3 kW | - | 9.4 years | - |
Maryland | $2.71 | 8.2 kW | - | 8.4 years | - |
Massachusetts | $3.08 | 7.3 kW | - | 5.8 years | - |
Nevada | $2.18 | 7.2 kW | - | 6.9 years | - |
New Hampshire | $3.15 | 6 kW | - | 8.8 years | - |
New Jersey | $2.63 | 7.5 kW | - | 8.5 years | - |
New Mexico | $2.83 | 5.2 kW | - | 8.1 years | - |
New York | $2.82 | 6.9 kW | - | 7.4 years | - |
Pennsylvania | $2.63 | 7.8 kW | - | 9.4 years | - |
South Carolina | $2.52 | 7.6 kW | - | 10.8 years | - |
Texas | $2.08 | 7.1 kW | - | 8.9 years | - |
Vermont | $2.86 | 11.2 kW | - | 5.6 years | - |
Note: Costs in this table are average costs for the state and do not represent specific company pricing. "Average cost after ITC” reflects the cost after receiving the full 30% solar investment tax credit (ITC). “Estimated net savings” is the average amount residents in that state will save on electricity over 25 years, including the cost of installing a solar energy system.
Explore solar panel cost by state
Sunrun financing options
There are multiple ways to pay for a Sunrun system, but solar loans and leases are the most common. The monthly solar lease option is the customer favorite, according to Sunrun. In some states, you can also enter a power purchase agreement (PPA). If you’d rather own your system, you can finance it through a solar loan or pay in full upfront. Eligible customers can go solar for $0 down. Reps take care of paperwork, permits and installation, whether you lease or buy.
» SOLAR PANELS: Buy vs. lease
Sunrun solar installation process
You’ll first fill out a form on the company website. From there, you will work with a Sunrun representative to decide on your system size and battery details, figure out your cost and energy usage and finally look into solar incentives in your state. Optimal panel placement is determined through satellite imagery and a site survey. The actual solar installation process begins once you review the final design to confirm the expected energy output.
The process includes site preparation, reviewing the design and equipment placement, installing the panels and wiring, and cleaning up afterward. Installers often complete projects in a day or two. After installation is complete, the crew supervisor explains how the system works and shows you how to power it on.
Your local government must inspect and approve the system before you can connect it to the grid. If you opt into net metering, the utility company installs a meter to track the amount of solar power that you send to the grid.
» SHOULD YOU: Replace your roof before going solar?
Sunrun warranty
All of Sunrun’s solar panel systems come with a warranty covering equipment repairs and replacement, including parts and labor. Installations also come with a roof warranty that guarantees any roof penetrations remain watertight for 10 years.
All maintenance costs are covered when you lease a solar energy system from Sunrun. If you purchase a Sunrun solar system, you're responsible for maintenance costs and any repairs not covered by the warranty. Warranties are transferable to a new owner if you ever sell the property.
» COMPARE: Best solar energy companies
Sunrun FAQ
What is Sunrun?
Sunrun is a publicly traded company in the renewable energy industry. It is not simply a manufacturer or installer: Sunrun's primary function is as a solar energy service provider. It offers a comprehensive package that includes financing, installation, monitoring and maintenance, making it a unique player in the renewable energy landscape.
Where is Sunrun available?
Sunrun is available in the following states as well as Washington, D.C., and Puerto Rico.
- California
- Connecticut
- Florida
- Hawaii
- Illinois
- Maryland
- Massachusetts
- Nevada
- New Hampshire
- New Jersey
- New Mexico
- New York
- Pennsylvania
- Rhode Island
- South Carolina
- Texas
- Vermont
Is Sunrun legit?
Yes, ConsumerAffairs reviewers are generally satisfied with Sunrun’s solar systems. Happy customers tell us about helpful reps, seamless installations and significant long-term savings. However, some customers report higher total costs and poor customer service. The 25-year contract lacks exit options, so careful cost analysis is essential before committing.
Does Sunrun really save money?
Customers in different states report varying outcomes. For instance, Mary in Illinois told us she is saving money: “I pay $75 a month to Sunrun and $15 a month to ComEd. That's it. In the wintertime, my electric bill was 200 some dollars, so it made a big difference.” She clearly saves money by switching to Sunrun, especially during high-usage months.
But it doesn’t work out for everyone. S. in Arizona said their system is not as productive as expected. S. is saving about $40 on their monthly electricity, but their payment to Sunrun is about $120. So, it’s increased their monthly energy expenses by about $80.
» MORE: Are solar panels worth it?
Sunrun video review
Company | Customer rating | Availability | Pro install | Max. panel efficiency | Panel warranty | NABCEP certified | Payment options | Year founded | |
---|---|---|---|---|---|---|---|---|---|
![]() | 4.2 | 17 states | 22% | Varies | Cash, loan and lease | 2007 | Get Started | ||
![]() | 4.0 | California and Texas | 19.7% | 25 years | Cash, loan and lease | 2012 | Get Started | ||
![]() | 4.4 | Some states | 22.8% | 25 years | Cash, loan | 2007 | Get Started | ||
![]() | 4.6 | Some states | Varies | 25 years | Cash, loan, lease | 2014 | Learn More | ||
![]() | 4.7 | Most states | 20.9% | 25 years | Cash, loan | 2016 | Learn more |
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- 4,643,722 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Sunrun Company Information
- Social media:
- Company Name:
- Sunrun
- Company Type:
- Public
- Year Founded:
- 2007
- Address:
- 225 Bush Street
- City:
- San Francisco
- State/Province:
- CA
- Postal Code:
- 94105
- Country:
- United States
- Website:
- www.sunrun.com
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