Sunrun Reviews

When my system was installed, Sunrun took care of everything. There was no charge for installation or the panels. The one little problem I had was when I had to flip the breaker, and something was not what it was marked for. They came right out and took care of it. They redid all the marking, and I checked everything, and everything was perfect then. As far as the overall product itself, it's great. They said, "Oh, hose it off once a month or so during the summer." I have a window cleaner that you spray on and it totally cleaned the outside windows, and I like it. I just spray it up there, and then spray it off, and my panels are clean again. Sunrun is great, and I have recommended them to friends.

So, I signed up with Sunrun and the installation went smoothly. We decided on 11 panels based on our electricity usage and the layout of our roof. Sunrun used drone technology for an aerial survey, which resulted in optimal placement of the panels where they wouldn't be visible from the front of the house, which was a pleasant surprise. The Sunrun app is very beneficial, allowing me to monitor the system's performance easily. So far, we've generated over 2,000 kilowatts of energy since the installation in late March. Financially, I'm enjoying a fixed monthly bill along with some credit each month from excess energy production, which feeds back into the grid.

But Sunrun committed to replacing a section of the roofing during installation but later said it wasn't possible without additional cost. This left a somewhat negative impression, despite my overall satisfaction with the company and the performance of the solar panels. I would suggest to anyone considering Sunrun, if promises are made during the sales process, get them in writing. But other than that, I'm very happy with them.

I wasn’t present during the installations since my sister and niece were around at that time, but I've found things somewhat manageable now that it’s just me living in the house. My electric bills have significantly decreased to the point where I've not had any bills for the past two months, a relief I credit to the battery storage system. However, while it works for me now as a solo owner, there were challenges for my family initially. During the first year after installation, my sister ended up with over $2,000 for an electric bill because the panels didn’t provide the savings they anticipated, leaving them to shoulder the expense with no external assistance.

Although my current power expenses are manageable with a fixed budget, I am still paying over $200 monthly for Sunrun. When I reflect on it, having the battery might indeed be advantageous because without them, I would spend nearly the same just on utilities. Yet, it’s evident that without the additional panels and battery, the solar investment wouldn’t have been viable. For anyone considering Sunrun, make sure to verify that they install an adequate number of panels—something that genuinely helps in reducing grid electricity reliance instead of becoming an early financial hindrance.

Despite the rocky start, I’d rate Sunrun around a 4 out of 5 for making the present much more convenient in living alone and reducing current costs, but I remain cautious for how it affects larger families over a longer period. It’s crucial that potential clients ensure Sunrun installs the right setup that caters well to their specific home size and electricity needs upfront.

I did the math. I chose leasing because my monthly bill will be set for a while, and small increases would take a while to beat the overall cost of not having solar. Consider the fact that some utility companies will give you a credit for any solar you send back to them. Choose what is best for you, not based on others' horrible experiences found all over the internet. I look for logical and clear reviews and pay attention to the positive and negative ones that seem reasonable. I also dig deeper into the company and understand the best I can if they have had issues in the past, what are they doing now? That's all part of being an informed consumer.

After I met with my sales rep, everything moved faster than they or I ever expected. The only delay was with the utility company and them trying to send me a final document to be signed electronically. It sat for 2 weeks before I knew it was an issue. This was not a SunRun issue; this was with the utility company. Although my sales rep was straightforward that it could take 4-6 weeks to be approved by the Utility company, I figured this into the delay. Everything moved quickly as soon as the document was signed and the utility company finalized and approved it. I was contacted yesterday, 5/13, to make an appointment for installation; there was an opening for today. The crew arrived at 8:00 a.m. and left by 2:30 p.m. Installation was complete on 5/14. The lead installer was terrific, friendly, communicated well, and often right up to the end.

I have ZERO complaints up until this point! I have read so many horrible reviews for this company, but we all need to consider that, like any large company, there will be many factors regarding good/excellent and bad/average customer service. Bad things happen; what seems reasonable to one person may be unreasonable to another. Until now, every person I have been in contact with has been professional, helpful, friendly, and open to any questions or concerns.

If you are considering Sunrun, I suggest first finding reviews from your local area. These are the people you will be working with the most. Assess everything step by step, including every person you come into contact with and your experience with them, right up to the installers. If your install team makes you uncomfortable, talk to your sales rep before you let them put anything on your roof. If your sales rep cares it will show, if they don't you will know. My sales rep was texting me soon after the install contact reached out, but they couldn't reach me - they were in sync, and I got a call back quickly from the install lead. Now time will tell. But for now I am giving FIVE STARS!

When communicating with their representative, John, I found him to be honest about everything that Sunrun had to offer. He clarified the procedures they would follow before installation, including how to handle emergencies, like pulling a lever to shut off electricity, and whether I wanted a generator for storm-related power outages. Even though I opted out of having a generator, I appreciated the options they provided. Since I had other relatives living with me at one point, Sunrun discussed my high electricity usage and informed me I would eventually see savings due to the panels.

As for the installation, it was pretty efficient, wrapping up within a day as promised. Initially, a thorough assessment was conducted - examining where the sunlight hit and ensuring my home met all the criteria for installation, like the condition of my roof and electrical setup. With all conditions favorable, the installation went smoothly, with three professional and courteous technicians on the job.

I chose to rent the solar panels, which means I didn't have any upfront payment, and Sunrun takes care of any associated issues with the panels or my roof, making it a convenient and economical choice for me.

Overall, I’m very pleased with the service I received. I’d rate Sunrun a full five stars for their customer service and the seamless experience I’ve had. They continue to keep me informed with updates and promotions through regular emails and even offer incentives for successful referrals, though I haven’t explored this yet. My experience with Sunrun has been very positive, and I have no hesitation in recommending them to others considering a solar panel service.

The app on the phone shows X amount of hours. For example, I have 15 hours. If the power was off, I have 15 hours of backup. As long as the sun continues to keep power to the batteries, will they last if the power went off for that situation where we had three days with no power? Also, a lot of people can't afford the monthly payment. Our budget was tight. We pay between 450 and 500 a month on average having Sunrun and the electric service. But when we had the panels first put on the home, I had shared we were happy about having them.