Sunrun Reviews

A few times, I said, “I have no idea what you're doing.” Every time I threatened to cancel the contract, he would show up. He finally said, “I'm having difficulty finding someone that's going to do the roof at a price that I thought I could get done.” I said, “I have three leads for you.” He ended up using one of the leads I gave him. I tried to be proactive. They came in. As soon as the roof got done, the rep disappeared.

I started dealing with customer service. They're in California, and very nice folks, and one rep said, “Your sales rep is no longer representing our company.” She provided some contacts because the folks who were going to install the panels were out of Worcester, Massachusetts, which is 45 minutes east of us. That took a long time for it to happen, but we started the process in April when I signed my contract. The panels got turned on two Octobers ago, on October 22nd. That's what my bill is due on October 22nd. It has been wonderful.

I've run into different folks at Lowe's. Sunrun hangs out there. I've had some bad experiences. National Grid is the electric company I use. There's a litigation going on between Sunrun and National Grid. I have lots of credit, and we live on the second ridge of a mountain, so there are a lot of blackouts. I figured it would be a great opportunity for me to charge the batteries. Sunrun never told me that they have a problem and they can't do any business with customers with National Grid, but they could do with Eversource, which is the other electric company in town close by. One day, I ran into a nice guy who represents this area. I expressed my frustration. He said, “I need to explain to you what's going on. These folks that you see in Lowe's are new hires. They don't know a lot. We're just kind of trying and training them while we're going through a process."

I was content with that answer, but out of nowhere, I got a phone call because I had expressed to him that I was interested in batteries. They told me that they've worked out an arrangement where the battery would be a separate installation that could not be attached to the current installation that I have. This young lady called up and we're having a very nice conversation, and she said, “Would you be interested in an appointment?” I said, “Absolutely, I'd be interested in an appointment” because I had received offers from the National Grid to provide batteries. I said, “Now I have two choices. I'll figure out which one works best for my finances and we'll go from there.”

I asked for an appointment. I had to provide my Social Security. A credit run was run to me. I was talking to her. I got this text from Sunrun saying, ”You've been approved for installation of your batteries.” I said, “I'm waiting for an appointment. I don't know how she did it or manipulated it. Now all of a sudden, they run a credit check on me and I've been approved for it.” I asked her, “Did you do this?” She said, “Yes. The only way we're gonna come out is that if you provide us with a credit card.” I said, “For what? I haven't bought anything yet. I'm already with an agreement contract with Sunrun and I didn't have to go through any of this stuff. She hung up on me.

The service is awesome. I am saving a ton of money on my electric bill, because I hear all my neighbors. We're the lowest usage in electricity, because I generate all the electricity that we use and providing credit, because typically, there's about $115 monthly charge for delivery of electricity. My credit absolves that. The local team just sucks. They're inexperienced, belligerent, angry, and very aggressive without any knowledge. I've been in sales for 45 years. I sold marketing. You don't have to be aggressive. You're trying to sell savings to the customer. That’s the easiest sale in the world.

We were walking out of Costco, and the Sunrun guy gave us a pamphlet, so I looked into it a bit. I do work for an insurance company, so I know a lot about energy and I was interested. We called the number, then they came out and gave us more information about it, then my husband and I decided to do it. Enrolling with Sunrun was a great experience. The rep came and explained everything to us very thoroughly. He even said, “If you guys have any questions afterwards, give us a call.” Everything is functioning and we see the amount of energy produced in our bill. It comes in the statement.

We still have a payment that we do to ComEd, but sometimes, especially in the summer, we don't even get a bill from them because we accrued that much energy. Now that winter is finally passing through, we had to pay an amount, and my husband and I said, ‘Man, I can't wait for summer so we don’t have to pay for anything.” Sunrun has an app where I can go in and get the bill, and I can ask it to break things down for me, or I could just read it. There was a point where I thought, “I don't know what that means.” I texted the guy that installed the system, and he explained to me a bit about it. He said I could call the number too, but it was so much easier going through him.

Sunrun said, “Hey, if you refer somebody, you can get an incentive.” It was a referral thing and I said, “Oh, okay,” but we have no family around us. I really like Sunrun's products, but I am so not good at explaining things as well. Still, I can tell people, “If you are interested in wanting to know a bit more about it, contact this person.”

In January, my PNM bill was $13, and the highest it got in June through September 2025, when I was home, was around $13.05. In comparison, January last year was $35, and January 2023 was $54. Before I got Sunrun in November 2023, my electric bill was $123 in August or September, and in July 2023 was $135. So compared to those months, I am seeing lower PNM bills. So, I’m saving. But after doing an annual analysis comparing what I pay Sunrun plus PNM versus what I used to pay, I might be about even overall. I’m not necessarily saving money, but I'm doing my part to give us an alternative to electricity.

I considered adding a solar panel to get my solar energy production to exceed my usage, so I wouldn't have to pay PNM anything, but Sunrun said I’d have to go through a completely new contract with the state for the design. And that’s not worth it. But I knew about the green, yellow, and red zones, and my neighborhood was yellow, so I jumped in. The selling factor for me was that I didn’t put any money out. A friend of mine put out $10,000 to have solar panels put on. So, not having to put any money out, it was a yes for me.

Doing the analysis of how much usage your house uses is important to be sure you’re giving accurate numbers. I did my June, July, and August for the two years they took averages on, and it was not a realistic usage. People need to make sure they’re giving true historical usage before determining how many panels they need. I sent this guy to a friend’s house, and she was blown away when they did her analysis. She hadn’t realized how much electricity she was using. She has 33 panels on her flat roof, and I have eight. She had her mother on oxygen and air conditioning, so they were probably overusing it because of that, and she got a better result.

We're getting our battery pack installed on February 10th. We're gonna do it because when we don't have the solar panels working and it's not sunny out, we're using regular fuel and that's still costing us a lot of money, especially with the cold weather. Some months, we didn't pay at all. The other months were very good, and then we paid a lot of money for electricity and heat the last two months even though we have the Sunrun solar panel. The battery backup will eliminate that because it'll store the energy. We're not saving money as much as I thought, but that's only because of the way the house is set up. It's got a high ceiling. When the sun is out, it's very efficient.

When it's really cold out, we're saving a little bit, but not near as much if we get the battery packs. Our electric bill last month was 600 bucks. We also have Eversource, which is gas, and that was $300. Then, we have the Sunrun bill, which is 180. Normally, it's 150 bucks and the Eversource is $60. If we have the battery backup, the gas will be the same. If the battery packs hold up, it'll be zero on the National Grid side and then we'll just pay an average monthly fee of 130 for the batteries. If we ever lose power, it stores two days. Then, as it is sunny the next day, it recoups another two days. So, we don't ever run out of power. So, the battery packs is a pretty good idea. I wish they would have done that from the get-go. They came back and offered it later because the bills were high.

Overall, going with Sunrun was a great idea. It's absolutely worth it. They were really on top of their game. They keep in contact you. They answer the phone and they get back to you. You can always get ahold of somebody and find out answers. It's first class all the way. It's much better compared to National Grid and Eversource. Everything is very self-explanatory on the bill. The cost was just a little higher than I thought. I thought everything was free, but it's just free to get going and then you get a monthly bill. Maybe I misunderstood, but they made it sound like it was free and it really wasn't. The Sunrun app, which is a website is live and you can find out exactly what your house is doing. It's a good service. It doesn't really tell you what you would have paid if you didn't have it. You have to figure that out for yourself if you can do that.

I did the math. I chose leasing because my monthly bill will be set for a while, and small increases would take a while to beat the overall cost of not having solar. Consider the fact that some utility companies will give you a credit for any solar you send back to them. Choose what is best for you, not based on others' horrible experiences found all over the internet. I look for logical and clear reviews and pay attention to the positive and negative ones that seem reasonable. I also dig deeper into the company and understand the best I can if they have had issues in the past, what are they doing now? That's all part of being an informed consumer.

After I met with my sales rep, everything moved faster than they or I ever expected. The only delay was with the utility company and them trying to send me a final document to be signed electronically. It sat for 2 weeks before I knew it was an issue. This was not a SunRun issue; this was with the utility company. Although my sales rep was straightforward that it could take 4-6 weeks to be approved by the Utility company, I figured this into the delay. Everything moved quickly as soon as the document was signed and the utility company finalized and approved it. I was contacted yesterday, 5/13, to make an appointment for installation; there was an opening for today. The crew arrived at 8:00 a.m. and left by 2:30 p.m. Installation was complete on 5/14. The lead installer was terrific, friendly, communicated well, and often right up to the end.

I have ZERO complaints up until this point! I have read so many horrible reviews for this company, but we all need to consider that, like any large company, there will be many factors regarding good/excellent and bad/average customer service. Bad things happen; what seems reasonable to one person may be unreasonable to another. Until now, every person I have been in contact with has been professional, helpful, friendly, and open to any questions or concerns.

If you are considering Sunrun, I suggest first finding reviews from your local area. These are the people you will be working with the most. Assess everything step by step, including every person you come into contact with and your experience with them, right up to the installers. If your install team makes you uncomfortable, talk to your sales rep before you let them put anything on your roof. If your sales rep cares it will show, if they don't you will know. My sales rep was texting me soon after the install contact reached out, but they couldn't reach me - they were in sync, and I got a call back quickly from the install lead. Now time will tell. But for now I am giving FIVE STARS!

We've been very happy with our electric bill and the experience was positive. But there are a number of things you need to consider before you think about putting solar on your house, such as a fairly new roof, an updated electrical system, and the pitch of the roof. We have a very steep roof so when snow falls on the panels, it's only a day or two before the snow falls off on its own. I have neighbors a few houses away that also have Sunrun panels on them, and those panels still have the snow on them from last week. The pitch of the roof is not steep at all, so they're not getting any benefit from the sun. And that's not Sunrun's fault.

This winter is very cold, so right now, I'm using extra electricity in the cellar. I have to run a space heater underneath the kitchen pipes to keep the pipes from freezing. So that uses more electricity than a warmer winter. I'm still not paying the power company and I haven't for almost a year. But within a month or two, I may have to pay them because all my solar credits will be used up. But I'm expecting that.

Any time I had a question, he told me to listen to this recording and just say yes to everything. And I did. At one point, they said there's gonna be a 3.5% increase each year and I said yes to it. As soon as I got off the phone, I called him and asked about it. He told me not to worry about it and said it was something on their end. When they first started installing the panels, he said they couldn’t do six and would do eight. Then, I was shown the diagram and was told they would be in a straight line across the roofline because I was concerned about how they would look on the front of my house. When they put them in, they were not in a straight line like he said. At that point, I accepted it.

It took from October of 2024 until around August of 2025 for the panels and Tesla battery to pass inspection and get activated. Then I started getting messages to sign up for autopay. I already did that and so, I called Sunrun. They told me I had a contract for $115 and another for $145, which brought my total to about $260 a month. I have never spent more than $200 on an energy bill in my lifetime, and I’m 55 years old. Our house is very efficient, for the most part, and we've always kept our energy bill down.

I called James right away and asked what the messages were about. He told me I had signed up. I explained that he never made it clear that I would be paying for two separate contracts. He had told me my payment would go from $115 to $145, which sounded like it was just about $30 more than what I was already paying. If that had truly been the case, I would have agreed to it. If it had been clearly explained that I would be paying $115 plus an additional $145, I never would have signed up for that. He denied lying, but I told him directly that he had misrepresented the situation. We can pay it but it alerts me that they don’t have an honest person working for Sunrun. Later on, the people who referred us to Sunrun experienced the same thing. And if this continues with Sunrun, they are gonna have a serious problem on their hands. Never go to Sunrun.

After that, he came back with the actual number of panels and the cost. We went with it right then and there. We decided on 21 panels. The installers came in the morning. They had a crew of about eight people, and they did what they needed to do. I stayed out of their way. They’re the pros. Once they had everything installed, they had to be inspected by the city, so that was another week or so. We didn't really notice anything for about a month. It had to cycle or do whatever it does for about a month, and then we noticed that it had kicked in and the electric bill had dropped. We've noticed a major difference. We've had 100% savings. Overall, Sunrun, is a great company to go with.

Since that time I have received no follow up calls from the company. I have placed three calls to them in an attempt to follow up. Each call has resulted in the person taking my call taking all of my information then telling me I would be transferred to the appropriate department. When I spoke with that person I had to supply all of the same information again only to be told I would be on a "brief hold" so they could look up my information. These holds usually lasted for 5 to 15 minutes. When they returned they informed me they needed to speak with David about this issue and asked if I had received anything in writing. I advised them I did not but David assured me it was fine since everything was being done on a recorded line. I was again put on a "brief hold" lasting another 10 to 15 minutes. One lasting for 45 minutes and then being disconnected.

On my last call, my fourth call, I spoke with a customer service rep, Mindy and again supplied her with all of my information telling her about the promises made to us by David. She placed me on another "brief hold" about 10 minutes while she attempted to reach David. When she returned she informed me he did not answer even though his call box said he was available and informed me she would send an email to him as well as his supervisor Makenna ** detailing my complaints. I was Cc on the email. It has been days since this email was sent and I have received no follow up calls or emails, as expected. This company does NOT follow through with any customer complaints. As soon as your panels are installed you are a forgotten party. They may as well delete you from their contact lists. DO NOT PURCHASE YOUR SOLAR SYSTEM FROM SUNRUN. YOU WILL REGRET IT IF YOU DO!