Sunrun Reviews

So, I signed up with Sunrun and the installation went smoothly. We decided on 11 panels based on our electricity usage and the layout of our roof. Sunrun used drone technology for an aerial survey, which resulted in optimal placement of the panels where they wouldn't be visible from the front of the house, which was a pleasant surprise. The Sunrun app is very beneficial, allowing me to monitor the system's performance easily. So far, we've generated over 2,000 kilowatts of energy since the installation in late March. Financially, I'm enjoying a fixed monthly bill along with some credit each month from excess energy production, which feeds back into the grid.

But Sunrun committed to replacing a section of the roofing during installation but later said it wasn't possible without additional cost. This left a somewhat negative impression, despite my overall satisfaction with the company and the performance of the solar panels. I would suggest to anyone considering Sunrun, if promises are made during the sales process, get them in writing. But other than that, I'm very happy with them.

I wasn’t present during the installations since my sister and niece were around at that time, but I've found things somewhat manageable now that it’s just me living in the house. My electric bills have significantly decreased to the point where I've not had any bills for the past two months, a relief I credit to the battery storage system. However, while it works for me now as a solo owner, there were challenges for my family initially. During the first year after installation, my sister ended up with over $2,000 for an electric bill because the panels didn’t provide the savings they anticipated, leaving them to shoulder the expense with no external assistance.

Although my current power expenses are manageable with a fixed budget, I am still paying over $200 monthly for Sunrun. When I reflect on it, having the battery might indeed be advantageous because without them, I would spend nearly the same just on utilities. Yet, it’s evident that without the additional panels and battery, the solar investment wouldn’t have been viable. For anyone considering Sunrun, make sure to verify that they install an adequate number of panels—something that genuinely helps in reducing grid electricity reliance instead of becoming an early financial hindrance.

Despite the rocky start, I’d rate Sunrun around a 4 out of 5 for making the present much more convenient in living alone and reducing current costs, but I remain cautious for how it affects larger families over a longer period. It’s crucial that potential clients ensure Sunrun installs the right setup that caters well to their specific home size and electricity needs upfront.

I did the math. I chose leasing because my monthly bill will be set for a while, and small increases would take a while to beat the overall cost of not having solar. Consider the fact that some utility companies will give you a credit for any solar you send back to them. Choose what is best for you, not based on others' horrible experiences found all over the internet. I look for logical and clear reviews and pay attention to the positive and negative ones that seem reasonable. I also dig deeper into the company and understand the best I can if they have had issues in the past, what are they doing now? That's all part of being an informed consumer.

After I met with my sales rep, everything moved faster than they or I ever expected. The only delay was with the utility company and them trying to send me a final document to be signed electronically. It sat for 2 weeks before I knew it was an issue. This was not a SunRun issue; this was with the utility company. Although my sales rep was straightforward that it could take 4-6 weeks to be approved by the Utility company, I figured this into the delay. Everything moved quickly as soon as the document was signed and the utility company finalized and approved it. I was contacted yesterday, 5/13, to make an appointment for installation; there was an opening for today. The crew arrived at 8:00 a.m. and left by 2:30 p.m. Installation was complete on 5/14. The lead installer was terrific, friendly, communicated well, and often right up to the end.

I have ZERO complaints up until this point! I have read so many horrible reviews for this company, but we all need to consider that, like any large company, there will be many factors regarding good/excellent and bad/average customer service. Bad things happen; what seems reasonable to one person may be unreasonable to another. Until now, every person I have been in contact with has been professional, helpful, friendly, and open to any questions or concerns.

If you are considering Sunrun, I suggest first finding reviews from your local area. These are the people you will be working with the most. Assess everything step by step, including every person you come into contact with and your experience with them, right up to the installers. If your install team makes you uncomfortable, talk to your sales rep before you let them put anything on your roof. If your sales rep cares it will show, if they don't you will know. My sales rep was texting me soon after the install contact reached out, but they couldn't reach me - they were in sync, and I got a call back quickly from the install lead. Now time will tell. But for now I am giving FIVE STARS!

When communicating with their representative, John, I found him to be honest about everything that Sunrun had to offer. He clarified the procedures they would follow before installation, including how to handle emergencies, like pulling a lever to shut off electricity, and whether I wanted a generator for storm-related power outages. Even though I opted out of having a generator, I appreciated the options they provided. Since I had other relatives living with me at one point, Sunrun discussed my high electricity usage and informed me I would eventually see savings due to the panels.

As for the installation, it was pretty efficient, wrapping up within a day as promised. Initially, a thorough assessment was conducted - examining where the sunlight hit and ensuring my home met all the criteria for installation, like the condition of my roof and electrical setup. With all conditions favorable, the installation went smoothly, with three professional and courteous technicians on the job.

I chose to rent the solar panels, which means I didn't have any upfront payment, and Sunrun takes care of any associated issues with the panels or my roof, making it a convenient and economical choice for me.

Overall, I’m very pleased with the service I received. I’d rate Sunrun a full five stars for their customer service and the seamless experience I’ve had. They continue to keep me informed with updates and promotions through regular emails and even offer incentives for successful referrals, though I haven’t explored this yet. My experience with Sunrun has been very positive, and I have no hesitation in recommending them to others considering a solar panel service.

I'm trying to get more heaters in here so that I can keep my gas furnace from running. I got a couple more space heaters coming and I'm gonna run those throughout the house. I just leave the gas furnace set low enough so that it stays off most of the time, but if it gets so cold and the heater can’t keep up, it will kick on periodically for a little bit. That was the main objective. I want to get rid of the high price of the $400 or $500 a month for the Ameren bill. The initial interactions with Sunrun representatives were positive. However, there was some confusion regarding an energy company switch I needed to make on my end. I thought Sunrun would handle the arrangements but found out later that I was not credited for the electricity my panels produced before I canceled with the previous energy company.

Since the installation, my understanding was that the system would store excess energy produced on sunny days and use it during less sunny periods. However, there's been a bit of frustration because I haven't seen the financial benefits I anticipated, and my monthly payments increased from $138 to $150. Although I'm satisfied with the installation team's work, some aspects of the communication and expectations around the benefits were not as clear. Overall, I'd rate my experience with Sunrun a 4 out of 5. There were some things that were vaguely discussed. You had to make a decision fast. They were going around through the neighborhood and I had to act on it quickly to do it. I would recommend Sunrun for their service and installation to anyone who asks, but advise them to clarify all terms and understand the process thoroughly before proceeding.

The major hiccup occurred with an inverter going out, leading to months-long downtimes and miscalculations regarding rebates we were owed due to reduced performance. Over several months, I faced challenges dealing with Sunrun’s customer service. Communicating issues properly was often difficult, and resolutions were scarce and slow. More than once, I found that I'd received billing statements instead of the promised rebates.

Despite extended efforts to resolve our issues, phone assistance was sometimes unclear due to language barriers, leaving many conversations incomplete without resolution. Furthermore, case numbers often changed without notice, adding complexity. They ensured payments for outdated rebates became a convoluted journey, filled with repeated calls and mounting paperwork on our end.

While their services did encounter obstacles, I still appreciate the core support that Sunrun intended to provide. At each touchpoint, staff remained courteous and professional, giving hope that better communication would improve in the future. Finally, I find confidence in recommending Sunrun, trusting that they will uplift their performance standards after our experiences, thereby easing the journey for others.

It's been almost two years since the installation, and the process went smoothly without any issues. Since the system went live, I've noticed the buyback program is working well for me, and thankfully, my electric bill has seen a decline.

Tracking production is straightforward, as Sunrun sends me monthly emails and invoices detailing the performance. Overall, I am very satisfied with my decision to go solar with Sunrun. The product is working excellently for me, and I wouldn't hesitate to recommend Sunrun to friends or neighbors.

Since the installation, I've seen the savings, especially during the summer months. The reduction in energy costs for air conditioning has been significant, and I've also appreciated the peace of mind from having no power outages thanks to the battery backup. Sunrun has an app to track energy production, but I'm not very familiar with it. When in doubt, I just call Austin, and getting through is never a problem. All in all, Sunrun has lived up to my expectations. I kept waiting for something to go wrong, but that hasn't been the case. I feel confident and happy with my decision.

However, I've encountered a frustrating issue post-installation—an unexpected monthly fee of $20. This charge caught me off guard, and when I questioned it, I was told that it’s supposedly a state-mandated fee, which I doubt. Despite this hiccup, they're a good company. I've been with them for over two years and find their services satisfactory.