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Sunrun

Sunrun
Overall Satisfaction Rating 1.94/5
  • 5 stars
    19
  • 4 stars
    9
  • 3 stars
    7
  • 2 stars
    3
  • 1 stars
    66
Based on 104 ratings submitted in the last year

Sunrun sells and leases customized residential solar energy systems and its Brightbox battery storage service in 20 states. Customers can own or lease a system with $0 down. Sunrun offers free energy consultations and quotes. Over 250,000 homes across the U.S. have gone solar with Sunrun, according to the company.

Sunrun Video
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BOTTOM LINE

Sunrun offers personalized home solar energy system design, with the option to lease or purchase with monthly payments. Customers are generally satisfied with their solar systems, but some say the initial cost was high.

PROS

  • Flexible payment options
  • Daily system monitoring
  • Warranty with complete coverage

CONS

  • Limited price transparency
  • Not available in all states

Top Sunrun Reviews We Found

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Rated with 5 stars
Verified Reviewer

Sunrun is the best solar company you can find out there. They are very cost effective compared to other solar companies out there. I am very happy with my purchase and would refer anyone there.

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Rated with 5 stars
Verified Reviewer

… My solar system is producing as much as our Sunrun rep promised us. We are very happy and satisfied with the service. Sunrun offers several solar options, we decided to go with the lease program…

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What is Sunrun?

Sunrun is a residential solar panel company that designs, installs, finances, monitors, maintains and insures its systems. It customizes home systems based on energy usage history, the customer’s design preferences and the roof space, using an automated site modeling tool that profiles roof characteristics like shading, pitch and sun exposure.

As of the time of publishing, in 19 of the 20 states where it sets up solar energy systems, Sunrun also offers its Brightbox battery service to new customers. Brightbox provides eight to 12 hours of backup electricity in case of an outage.

Sunrun provides a “bumper-to-bumper” warranty on all solar equipment, which features free repairs and replacement of equipment, including parts and labor. Sunrun monitors customers’ systems daily to make sure they're performing optimally and includes full insurance coverage that covers theft and damage.

Sunrun cost

The average cost for a solar energy system ranges from $15,000 to $29,000, but Sunrun’s prices are sometimes higher than other solar energy providers because of the technology it uses. Fill out a form on its website to get a free solar energy consultation and quote. Sunrun partners with Costco to make solar panels available to its members at lower prices.

There are multiple ways to pay for a Sunrun system, with eligible customers able to go solar for $0 down. Sunrun offers monthly leases (BrightSave Monthly), full leases (BrightSave Prepaid, a power purchase agreement), purchases with financing (BrightAdvantage) and full purchases (BrightBuy). The monthly lease option is the customer favorite, according to Sunrun.

Sunrun takes care of paperwork, permits and installation, whether you lease or buy.

Sunrun installations

Sunrun customizes solar system installations based on factors like a customer’s energy usage history and a home’s roof. Solar advisors use a proprietary design technology, BrightPath, to analyze your home and energy needs.

Once you and Sunrun finalize the design, Sunrun submits all necessary paperwork for approval from your local government.

Once the system is approved, installation starts. Installation can take from one to five days. After installation is complete, the crew foreman explains how the system works and shows you how to power it on.

Your local government must inspect and approve the system before you can connect it to the grid. The utility company installs a net meter so Sunrun can track how much solar electricity you produce and use. Upon approval from the utility company, you can begin using your solar panels. The entire process can take several months to complete. A Sunrun project coordinator can give you an approximate timeline.

Sunrun warranty

All of Sunrun’s solar plans come with a “worry-free” warranty, which covers equipment repairs and replacement, including parts and labor. Sunrun installations also come with a roof warranty that guarantees any roof penetrations remain watertight for 10 years.

When you lease a solar energy system from Sunrun, all maintenance costs are covered. If you purchase a Sunrun system, you're responsible for maintenance costs and any repairs that aren’t covered by the warranty.

Sunrun FAQ

Where is Sunrun available?
Sunrun is available in the following states, as well as in Washington, D.C., and Puerto Rico.
  • Arizona
  • California
  • Colorado
  • Connecticut
  • Florida
  • Hawaii
  • Illinois
  • Maryland
  • Massachusetts
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • Texas
  • Vermont
  • Wisconsin
What solar panels does Sunrun use?
Sunrun uses LG solar panels, such as the NeON 2. LG solar panels are made of monocrystalline cells, which are known for higher efficiency and slower degradation.
Where are Sunrun solar panels made?
Sunrun solar panels are manufactured in South Korea.
What is the Sunrun app?
The Sunrun app, mySunrun, allows you to see how much energy your system is producing, along with system features and billing information. It is available for Apple and Android devices.
What is Sunrun’s cancellation policy?
You can cancel or make changes to your Sunrun solar agreement within 21 days of signing the contract as long as it’s before the installation date.
Who owns Sunrun?
Sunrun was co-founded by CEO Lynn Jurich in 2007. It is a publicly traded company with significant capital investments from Pacific Gas and Electric Company and Sequoia Capital.
Where is Sunrun headquartered?
Sunrun is based in San Francisco.

Is Sunrun a good company?

We like that Sunrun guides clients through the design and installation process. The company strives to offer the easiest and smartest way to join the clean energy revolution. Solar energy systems with Brightbox battery service give you more than savings — they also give you control of your electricity, letting you save power to use during peak times or when there’s an outage.

Sunrun Reviews

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3 featured reviews
How do I know I can trust these reviews about Sunrun?
How do I know I can trust these reviews about Sunrun?
  • 2,936,162 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 6, 2020

Two years ago I had a $1,000 electric bill in August. It was a really hot month. I had been thinking about going solar for a long time and that was finally the last straw that broke the camel's back. I looked at a lot of different companies. I went to Costco and Sunrun was one of their vendors. We trusted Costco with a lot of things, so I thought that if I'd have any kind of issue, I could always fall back on Costco. It was pretty pleasant to deal with them. The guy came out and surveyed the house. Then about three weeks later, they came out and did the installation. They were done in one day so it was pretty painless. They put a battery in and they have this software monitoring that can be downloaded to keep an eye on the system. Also, Sunrun did the solar loan and they arranged it for me. It was so transparent.

Sunrun estimated the number of panels that they'd put up based on my usage. San Diego Gas & Electric is my utility provider and since I'm on net metering, they send me a little summary of my weekly use. I didn't get the solar system installed until October and then right away, we had a real rainy November and December. So, I didn't really get that much benefit out of it. I ended up paying about a $290 bill when I trued-up in November. Then this year, I started the same way so I just went ahead and paid the $200 bill. But right now, I am even and it looks like I'll probably actually get a little money back this year as opposed to a $1,000 electric bill in August. I've been very happy about that.

7 people found this review helpful

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: July 2, 2020

    Sunrun worked out good. They did what they were supposed to do and have done a good job of installation. I did not need to make any payments to them initially but every year, it goes up by 2%. Last year was $41. So, now, it is $43. It's a 20-year lease, so after 20 years, I can buy the system for whatever the price at the time.

    However, a new panel has to be approved by them. Also, initially, they had given me a 20-year warranty on the roof and 20 years on the sun panels then they said they'd give me 20 years on the solar panels but only 10 years on the roof. Once you put this thing on top, there are holes that will be created. But I think I won't have a problem because I went up one time to see and everything looks very professional.

    Their customer service is somewhat okay. Sometimes, it takes them longer to get things done and sometimes they don't do what they say. They told me that if I give them new customers, they'll give $350 to me and $350 to the new customer. I gave them couple of names. They both got Sunrun, but Sunrun did not give any money to me or them. Also, the sales staff talk a little bit more than what they can deliver and they keep on changing. They have 100 emails with me. Who has got the time to read all that? Also, the documents are so complicated. If they are somewhat easier, then it will be a lot better.

    Everybody should get a solar panel so we are cutting down the carbon footprint. We use green power. That's the best way to do it. In my subdivision, there are several people who are thinking about getting it. They talked to me and asked, "Are you happy? It's a year now." I told them I'm happy. My bill has gone down substantially. Last month, it was only $7. In January when there was not much sun, it was $64. That is a difference.

    5 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 27, 2020

    I was just not bowled away with the whole Tesla choice. It seemed overwrought to me. My daughter's a big environmentalist and was nagging me, so I thought, "Okay, why not?” Also, I like that with Costco, you got more of a warranty and the rebate, and I like Costco. The salesman that came to my house was really informative. He was pretty helpful. But I already made up my mind. He walked in and I told him I wouldn't do it unless there was battery backup, and there was. The installation was okay. I had a problem where it caused a leak in the roof and it was raining horribly when I found it. I called Sunrun and I had to get a little pissy about that, but they sent a painter out to repaint my kitchen that day and he was great. I'd use him again.

    My only complaint is that when it was presented to me with the battery backup that I had to pick four circuits for it, I didn't pick the right ones because I wasn't aware of a couple things about how my house worked. For instance, I have a tankless water heater and it didn't occur to me to put that on as the backup. And now, I don't have hot water when there's a power outage. I talked to them but it can't be changed. That was pretty disappointing. Maybe I should have been given more time to think about it, or needed some more information. That's my biggest complaint. Also, at that time which was a year ago, the Tesla Powerwall wasn't an option. Now it is, and I'm also disappointed about that. But at the time when I did it, I thought that this would be enough capacity.

    Also, I was asked at the time if I would ever add an electric car. At the time, I said no. And since then, I bought one, a Tesla, and I thought the system would be a little more nimble if I wanted to add more capacity, but apparently it's a bigger deal. I can't blame Sunrun for those because I didn't think it through well enough. But so far, I'm okay.

    7 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 11, 2020

    Going solar was something I was contemplating. As far as energy is concerned, I was convinced it was a way for me to reduce my cost, granted it was done intelligently. And I thought that it would improve the value of my house on the market if I was selling it. But I was avoiding it because of the upfront costs that I couldn't afford. Then, when Sunrun contacted me, they convinced me to go with them because of the program that resolved the issue of the upfront money. I was very satisfied with the enrollment all the way. Communication was great and I was not pressured. And I was clearly explained what would happen, when it would happen, and what it would imply for me.

    At the time it was installed, it was done well and quickly, that it corresponded to what I expected. They even fixed, free of charge, the roof on which the solar panels were going. Then, we had a trying experience that made it possible for me to appreciate their after-installation service much more. About two weeks after the installation was operational, the house got hit by a thunderstorm and it caused several damages to the house. I was lucky there was no fire, but we discovered that four out of the 14 panels had been burnt by the strike. They were the ones that noticed it because they constantly monitor my output to make sure the installation is working well which is something very unusual. They alerted me that I was not producing what was expected and they sent a crew who identified the issue, ordered new panels, and came later on to replace those panels. They were really, really beyond the call of duty.

    Also, now that I have used my financial credit, I pay the connection fee to Vermont Electric, but I am not paying any kilowatts because I am manufacturing enough and I get a credit that can be used in bad months this winter. Financially speaking, it is a real benefit. And I noticed with such amusement that since I had my solar panel installed, two other houses in my neighborhood decided it was the right thing to do. It is kind of satisfying.

    8 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 3, 2020

    I had been looking into solar for quite a while and I had a couple guys come over and give me a demonstration. When Sunrun came and knocked on my door, I liked the presenter. He wasn’t forceful nor was he trying to act like I didn’t know what I was talking about. He listened and I listened to him. His presentation was solid and I liked their product, so I went with him. Costco was also backing it, so that confirmed it for me. I was told the process was going to be a bit longer than it actually took, so I wouldn’t be too anxious for it. I’m a salesman, so we always say, “under promise, over produce,” and when the guy came in, he was in and out. He got it done and the process didn’t take long. It was very simple and they did a very clean job as well.

    All in all, everything was a smooth process and it wasn’t a pressure situation. Everything worked according to clockwork. In the long term, it’s going to be a great benefit to me as far as the savings are concerned. From where I live, my energy bill is high in the summertime and I was able to see savings on my electricity bill. Plus, the energy is green.

    4 people found this review helpful
    Resolution In ProgressRated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Feb. 27, 2021

    Sunrun installed a unit mid December, we didn't get a permission to operate until the first week of February. Our contract was for solar system that produced 8.51 kw and what was installed has produced at its it's best 4.1 kw. We have two Tesla batteries, they have not been charging at all and are currently at 31%. The unit has been in standby mode going on 2 weeks.

    I called customer service and was told that someone would call but they did not. I called back again and they said that it would be 30 days before a technician can come out. This is a brand newly installed solar system that does not work properly. Sunrun is not providing any assistance, care or urgency to correct the issue of installing defective panels and powerwall batteries that don't perform or operate.

    Sunrun response

    Hello Gregory,

    Thank you for bringing this to our attention. We will private message you with additional information regarding the status of your case.

    Be the first one to find this review helpful
    Resolution In ProgressRated with 1 star
    Verified Reviewer
    Original review: Feb. 27, 2021

    During the summer of 2020, one of my solar panels shorted out and tried the breaker. It took Sunrun several months and several trips to repair the issue. I was told they would reimburse my lost power production at the anniversary date of my agreement. In November 2020, something (likely a falling bullet) broke one of the panels on the front roofline of my house. I reported it to Sunrun, who advised via email nearly 3 months later that they aren't going to replace the panel. Interestingly enough, 3 days after telling me they aren't replacing my shattered panel, I received an email that they won't review my refund for the lost power until next year. I left messages to talk to someone, no response. No customer service, slow repairs, refund delays (I'm expecting to be denied), and no coverage for broken panels (they'll leave a shattered panel on your roof that's visible from the ground); that's Sunrun!

    Sunrun response

    Hello Brian,

    Thank you for your feedback. Please be advised that the situation will be reviewed further and we have followed up with a Private Response with additional details.

    Be the first one to find this review helpful
    Resolution In ProgressRated with 1 star
    Verified Reviewer
    Original review: Feb. 26, 2021

    I have had my system for over 10 years now. For the first 8+ years our system was generating perfectly fine, as of 2019 it went downward. We were promised 8500+ KWT annually, in 2019 only generated about 3000 kwt, 2020 about 6000 kwt. I have been trying to reach out to Sunrun customer service since Oct 2020 to set up a technician appointment, haven't been successful. I send another email regarding my concern, finally I got an email saying that my system is performing ok, if we send a tech it will cost me $90 an hour. We have called Edison, they said that system is not generating the way it use to, "Call your solar company".

    Called sunrun. They are saying it performing ok. Not to mention that our inverter light has been off for over a year, send pictures to sunrun, nothing has been done. This is outrageous. We spend big chunk of money to get the system and now we owe over $1600 to Edison beside monthly payment of $100 that we have been making to Edison. Scam company. Do not trust them.

    Sunrun response

    Good afternoon Fatema,

    Our records indicate that a Case was created for one of our Case Managers to review this situation and follow-up with you. We will be sending a private response with additional details.

    Be the first one to find this review helpful
    Resolution In ProgressRated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Feb. 25, 2021

    Purchased my home in 2017. The house already had Sunrun solar so I was forced to take over the lease. Payments were a bit high but I figured it would just offset my electric bill. Hahahaha, yeah right. My electric bill is higher now than ever before. I get a yearly bill around $1800 every Oct for my yearly usage. That avgs $150 a month. So with the solar lease at $185/mo plus my electric bill, my total electric bill avgs $335 a month (my house is 2200 sq ft). Never paid that much on any house I've owned EVER!! Jan 2020, I call customer service, they say they will review my account and ask for my last 12 electric bills. I send them, 4 months go by, nothing. I call them, they say they are still working on it.

    Month nine I call back, they apologize and say someone will get back to me. A few weeks later I get an email basically saying they reviewed my account and I'm using more energy than I'm producing. That's it. Company is a joke. The panels do not put out anything near what the contract says I should expect. I called back again to get another review of my account in 2021. They see the previous notes in the call and this time they assure me a manager will be in contact within 48 hours. It's been a month, still nothing. Save yourself money and aggravation. Their panels are mediocre on a good day, service is atrocious. Once you sign on the dotted line, they own you. I would absolutely never use them again or recommend them to anyone.

    Sunrun response

    Hello Thomas,

    Thank you for bringing this to our attention. Please be advised that our records indicate that a case was created to further review the situation and support your concerns. We will reach out to you through a Private Message to provide additional details.

    Be the first one to find this review helpful
    Resolution In ProgressRated with 1 star
    Verified Reviewer
    Original review: Feb. 16, 2021

    Sunrun installed a PPA on my mother's shake roof. The roof was in need of repair and replacement at the time of install. The sales rep told my mother not to worry that when she had the financing for replacing the roof they would do so for $500. There is nothing in the contract that they had her sign that shows this and we have been trying to get this issue resolved for over 4 months.

    We sent a demand letter indicating we needed to remove the panels and install a new roof as the current roof is a health hazard and leaking. My mother is elderly and should not have been taken advantage in this manner. She told the rep she needed a new roof prior to install but they preyed upon her age and installed anyway and now they will not respond to her demand letter to remove the panels to install the needed new roof. STAY AWAY FROM ANY PPA from SUNRUN. They are a predatory company that will not respond to your requests after install. We have been assigned a case manager tier escalator that is non responsive.

    Sunrun response

    Good afternoon Moises,

    Thank you for bringing this to our attention. Please be advised that one of our agents will be reaching out to you directly to obtain more information on this situation.

    Best regards,

    Sunrun

    7 people found this review helpful
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    Sunrun Company Information

    Social media:
    Company Name:
    Sunrun
    Address:
    595 Market Street, 29th floor
    City:
    San Francisco
    State/Province:
    CA
    Postal Code:
    94105
    Country:
    United States
    Phone:
    (415) 580-6900
    Website:
    www.sunrun.com