Store your sunny days for a stormy day — with Sunrun solar and a Brightbox battery. Sunrun solar and a battery give you more than savings. You’ll have control over your electricity, rain or shine. Sunrun is the easiest and smartest way to join the clean energy revolution. We’ll guide you through installation and 25 years of superior solar and battery performance. Go solar with Sunrun and take control of your electricity costs.
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I live out here in the desert in Arizona and we have lots of sunlight. I’m a retired electronic engineer and I know all about the solar panels. I had people walking down the street knocking on my door all the time trying to sell me solar panels. I’m 85 years old. I was 84 when I got the panels from Sunrun. But getting your money back at my age is not likely. For $20,000 out, it takes a long time. I pay enough income tax. I sold some stocks and it’s gonna raise my income tax quite a bit. So, I thought I’ll take advantage of the 30% federal tax credit. I got $6,000 from federal and $1,000 from Arizona. It also makes the house more valuable. I’m gonna leave it to my heirs and they can sell it.
Everything went fine with my experience with Sunrun, other than me asking technical questions and saying they were gonna get back to me. And they didn’t get back to me, and I had to make follow-up calls. I own the panels. There’s a continuous monitoring of the panels down to the individual panel. There’s a port I could plug a computer in and monitor it myself. The people that make the panels are monitoring on their end. I was trying to find out what computer language or what I needed to do to monitor it. But I can’t find out anything current that’s happening right now other than press buttons. The company that makes the equipment says that Sunrun doesn’t allow them to deal with the owners of the panels. I could go to the Sunrun site, but all I can find is what happened yesterday and not in detail. I could find daily or weekly stuff, but I can do that from the electric company, and that’s also a day late. I can’t find out what’s going on now.
But, I’ve been happy with the output and I’m very satisfied. I haven’t paid the electric company a penny since my bill that I paid them October 6th of last fall. And I have a $200 credit with the electric company right now. I like that I can save. They provided that. And I know in different states, different electric companies have different regulations. Right now, they can’t supply me with batteries that I could use as a back-up or anything when the electrical power goes out. But the crew did a very good job. I’m satisfied with the equipment and everything took place on schedule.
Thank you for your review, Jack! We are ecstatic to hear of the value you have found in your system. There are a number of benefits to going the clean energy route and you truly made an investment for you and your family. Congrats on going solar, and thank you for choosing Sunrun as your solar service provider!
One of my neighbors used Sunrun when he had solar put on and he had a favorable experience. I talked to him, and my experience turned out the same. Sunrun's customer service has been outstanding. I contacted a salesman and he came out, did a consultation which was informative, and then we signed a contract on the same day. The installers came out one day and did a layout, then about a month later they came back and had the installation completed in a day. I've had solar for four months now and I love the service. My bill is 20% of what it used to be, and that was through the winter, and it will get better as the summer goes. I would recommend Sunrun to anybody interested in getting solar.
Thank you for your review, Joe! We are so pleased to hear that you had a fantastic experience going solar with Sunrun! The process from sales consultation to activation can be lengthy and there are so many steps involved, but we try to smooth it out as best as we can and we're so thrilled to know that your project went so well. It sounds like you've been reaping the benefits since activation, and we can't wait to see how the summer goes for you! Congrats on going solar, and thank you for helping us create a planet run by the sun!
I got into solar energy because of my power bill. It was so high during the winter. It would go up because of the heat, and in the summer, because of the air. The only time we would call a break was fall and spring that didn’t last very long. We got Sunrun and we weren’t able to see a difference in the beginning. But we are able to see a difference now.
Everybody was polite during the installation. They cleaned up after themselves, made sure we knew they were here, what they were here for and what they were doing. Someone also called to make sure everything was running. They always identified themselves. The rep I talked to helped us from the very get-go. He was very informative and nice. He wasn’t pushy which I liked. The whole team was great. I recommend them.
Thank you for your review, Bridgett! We are so pleased to hear that Sunrun has been able to help cut down your energy costs! It sounds like everyone you were in touch with from sales to activation had been helpful and worked to get the best solar solution to meet your needs! Congrats on going green, and thank you for helping us create a planet run by the sun!
The guy that's a contracted representative of Sunrun was going door-to-door. He had a computer with him and we were talking about how much my husband and I could save and how it works on a flat fee with PG&E and when we true-up at the end of the year. We started looking at rooflines and where the solar panels could go and then he started designing them while he was sitting right here talking to me and figured out how many panels we could put where and stuff like that. Before I agreed, I looked up their ratings on the internet and Sunrun was the second highest rated company out of all of them. I called him back and he stopped back in another day or so after I talked to my husband and that's when we chose to go with them because from the get-go, they were professional, helpful, informative and gave me all the information I needed to make an informed decision on whether I wanted to do this or not.
The guys that they sent out took three days to set up the panels. We had a backyard that we never used. We also have people that live behind us and there's always a privacy issue with us so we put the solar panels up in a south direction to get full sun from 8:00 in the morning until the sun goes down about 7:30 to 8:00 at night. We couldn't put that many on the roof because I have a new part of the house which would only take four panels and the in the old part of the house, the roof isn't solid enough to carry that weight so we did the solar panels in the back. They came in, they dug the holes, they poured the concrete. got the panels set up. They ran the electrical under the house right into the PG&E box and we were up and running and generating power. And they were all nice and knowledgeable. They showed my husband how to read the meter outside. Everything just worked perfectly.
The way this is set up is Sunrun owns the solar panels. They're responsible for the insurance. We do have to do the maintenance of keeping the panels clean and stuff, but if anything goes wrong with the solar panels, they will send somebody out to fix them. All we're paying is a monthly fee which is a hell of a lot less than we would have paid if we stayed with PG&E and it took all of that off our shoulders about having to get a loan and all of that stuff in order to be able to do it.
I'm very satisfied going solar. In the winter months, we were able to run our heaters more than we normally would have because PG&E is so expensive here, it's just outrageous. When March, April, and May came, it started getting nicer and we had everything off. My true-up went from $480 something down to 200. I figure, by the time we get to October for our true-up, we're gonna be even so I'm getting enough solar to offset at a cheaper kilowatt rate that even on the flat fee, we're gonna save probably about $6,000 over the year. It's awesome.
The rep got our last two or three years of kilowatt consumption and billing costs from PG&E downloaded into a spreadsheet and then they base their monthly rate on an average for us, but it was an average that was cheaper than what PG&E would have cost us. We went through all the figures and the kilowatt usage, 'cause I'm always trying to be careful with PG&E anyway. We stuffed as much insulation in the walls as we could. We had already replaced with thermo-insulated windows all through the house and we redid all the sheetrock on the inside of the house and insulated the attic, the walls, and the flooring, installed an attic fan and were trying to make the best ‘cause there's one room that gets really hot and that happens to be the living 'cause it gets full sun all day.
So, our PG&E bills were running $200, $300, and $400 a month in the winter, depending on how cold it got. In the summer, because the walls are so thin, this one room gets really hot, so we were running an air conditioning unit a lot. I never had a bill lower than $170 to $200 a month even in the summer. But now, I'm getting zero from PG&E and my true-up has gone down to $200 and something. By the end of the summer, we're gonna be even and it's already saved me a bunch of money. Sunrun was really great. I've already recommended them to my neighbor. I gave him a copy of this business card for the contract rep because he was interested in solar too. And if anybody asks me, these are the people I'll recommend.
Thank you for your review, Michele! It is wonderful to hear that the representative you worked with us able to educate you all the ins and outs of solar and ensure you had everything needed to make the best decision for you and your family! Congrats on making the choice to go solar, we can't thank you enough for helping us create a planet run by the sun!
I've always been interested on solar and wind. When it was new, it has been out on the West Coast forever but here in Texas, they really didn't wanna do it, or it was cutting into the big oil companies and their profits and everything else that they screwed the economy on. When I first moved in my house, the solar panels and a water heater were already on. I was the second owner. The big 80-gallon tank water heater is in my garage but every time I went to try to fix it, I could never get the pump to work. I found out that calcium has built up in the solar panels and nobody worked on it.
I got a friend in Denver, Colorado and when I went there, it was all solar panels and that sparked my interest. Tony was the one who reached out to me. I made him talk and he gave me the whole Sunrun deal but all I needed to know were how many panels, where they were gonna put them and when I was going to get a battery pack. We have our storms and that was my main concern because my house is all electric. So, with all of the home improvements, AC, insulation, windows and all of that, solar was my only option because nobody's doing wind yet. If I can have a wind turbine, I'd put that on here too but I can't do a generator because we don't have gas in the neighborhood. So, I would have to store gasoline in my garage and hope it doesn't blow up.
I’m trying to save energy and for my peace of mind, I’m trying to make my house as environmental-friendly as I can. I even have a water filtering system. So, with the hurricanes and storms we get in Texas, I never know when we're gonna have to boil water. I'm good with water but I'm trying to get electricity. I'm trying to get off the grid in the city. I asked Tony to get me a great package deal on some battery packs. When we have hurricanes here in Houston, I wanna have electricity. Here, we would be without lights for almost a week. It depends on where you at and how bad it is, so I need some off the grid power. I’m waiting right now on Brightbox because I’ve got the solar. I need the battery packs or a good cost on the them. When our lights go out, I need energy because of my wife's health. Generators would have been good but no gas. So, solar is my next option.
Enrolling with Sunrun was very easy and I understood some of it as far as the billing but I was trying to understand again as far as me having a bill from Sunrun and then me having a bill from Think Energy. It depends on how much energy I produce to save and at the time when it was installed, it was more during the winter months where days are shorter and more clouds. So, I'm looking forward now being the summertime to where it's hotter. I know the solar panels absorb heat in the sun, so I should be producing good for the next winter.
I was using Stream Energy which was one of the cheaper ones on the market and on the average, in the summertime, my bill would be somewhere in the ballpark of $190. In the wintertime, it would be somewhere in the ballpark of 160. With Sunrun, it would be 132. The first few months I had with Think Energy, the highest I paid was $76 so, I was still kinda within that range. However, just last month, I got my bill from Think Energy and it was $7. So, I'm on my way.
Thank you for your review, Gregory! We're delighted to hear you were able to go solar with Sunrun and reap some of the benefits that go along with solar energy. We're hoping that we can expand the battery pack to the Texas market very soon! We're still trying to get everyone on board with solar in general down there. Once it's available, I assure you we will send the notification out! Congrats on going green, and thank you for helping us create a planet run by the sun!
Sunrun came to me through Costco and I went with them because I trust Costco's vetting of vendors. So, I trust Sunrun as well. I also feel a little bit safer because I feel like I can go back to Costco as an executive member and tell them if I was very unhappy with Sunrun. And I feel like Costco will help me deal with Sunrun.
On the day that I was supposed to turn the electricity on, Sunrun told me that I was supposed to go in the garage and turn the levers on. I did that and it worked, but it scared the hell out of me. I wanted them to do that and I couldn't believe that with a $20,000 system, they couldn't send somebody to my house to turn it on for me. Then, after everything was done, I called up and told Sunrun that I saw two doves die from electrical shock. I asked them how do we address that and in the end, I had to go find another firm to do the critter guards. I wish Sunrun talked to me about that and had that as part of their system. Also, there's no way to clean the panels and I have to go find myself a way to clean them if they get dirty. So there is no follow up service plan with Sunrun.
Sunrun's reps were very good though when I called them up in a panic because initially, I didn't understand very well why on a cloudy day, my production went all over the place. So, I complained to some of their people. But one of them told me that since I bought my system, I was no longer their concern. I found out who’s the head of that company then I called right away and told them what I was being told. I made this big investment and it's not like I could call my local electrician or plumber about it. And out here in California, PG&E has been trying to help solar people but they’re such a mess of themselves right now that we don't have them behind us to help us.
Another thing that's still very unclear to me is how to get a new panel if one of my panels breaks. Aside from that, I got my system done in June and when Sunrun came out with this battery, I wanted it but they're telling me that I can't have it because I'm an old Sunrun customer. So I'm not able to have a battery where my extra electricity would go into and if the power goes out, I don't have my own battery there to back me up. I also heard that people are having struggles with the one bill that they get at the end of the year. Depending on how many panels you have, your bill could be 1,000, 2,000, or 3,000, and it would be hard to challenge your end bill. Plus, the electric company is supposed to be buying back my electricity but that's very foggy, too. I've heard that they'd pay us 5 cents a kilowatt and they charge 45 cents a kilowatt for people to use our electricity. That's why I'm really big on wanting my own battery.
And because PG&E is having such a grid problem when they wanna do their growing turn-offs during the terrible summertime, I would like to have my own electricity from my battery to back me up when the lights go off. But Sunrun told me that the box wasn't compatible with the solar panels and it made me feel like they dumped their old inventory on me without telling me that those people that got installed in July were gonna be the only ones to have the battery.
Apparently, all of Sunrun's money and resources are going into getting people up and running and they do that very well. But when it comes to aftercare or even explaining it, they need to put some smart people there who'll be able to talk to customers because people get scared. Other than that, Sunrun's product is amazing and their service all the way up to the installation of the panels was fabulous. In fact, the people I had on the roof who put the critter guards on said that the panels look very good. I've also had electricians work on other things and they said the panels look amazing.
Thank you for the review, Patricia. We're thrilled to hear you were able to take advantage of our partnership with Costco, it's one we are very proud of. We're sorry that you were unable to get a battery backup as part of your installation, but we are currently working on the best way to make these available for all our customers, both new and existing. As for panel replacement, if you ever notice that a panel on your home has been damaged, just reach out to our customer care department and we can set up a dispatch for you and ensure that any broken panels get back to good working order. We're always here to help with any question or concern that may arise. Congratulations on going solar, and thank you for helping us create a planet run by the sun!
We continue to pour carbon into the atmosphere and we're all gonna pay that price so we felt going solar was the right thing to do. I have a college friend who works for a solar energy company in Southern California who's always singing praises of the technological improvements that have been made. He's too far away for me to talk to him but I knew that California was in the process of passing legislation requiring new homes to have solar systems. I knew that the solar systems had improved a bit so I had somebody come to the house and talk to us.
When the Sunrun sales rep came to our house, he had already done a Google maps search and found our house. He already knew the square footage of the home and the orientation, and he had a rough design of the system. So it was a no-brainier. And when we started talking about his company, he was very willing to give us contact, names of people whom we could call who had Sunrun experiences. He was great. He came back to us with a proposal and I had some questions so he came back to the house again. I had more questions and he came back to the house again. Fortunately, he lives a couple of towns away from where we live, so that worked out really well. He used to stop at the house either on his way to work or on his way home from work. So it was really great. It felt like we were getting hand-holding which is always nice. The questions were answered to our satisfaction.
After that, we had to decide whether to lease the panels through Sunrun or purchase it. We decided to purchase it given a shorter payback period. Fortunately, we had the money to do that. The sales rep explained the federal tax credit so I understood how that worked. Unfortunately, we're in New Hampshire where there's no personal income tax and no sales tax so New Hampshire is always broke. There was a state tax credit but they ran out of money so we lost out on that. That would have been a couple thousand dollars which would have been nice. But that wasn't a deal breaker. We called in through Comcast. Comcast had a deal where they provided us with a $600 prepaid debit card which was nice. So, we took advantage of everything and my wife and I both understood exactly what we were getting into.
After that, the sales rep quickly handed our account off to a project manager and they were handling all the paperwork such as the permits for the town that we live in, the contact with our utility to get the utility to do the hook up then the conversion of the net-zero meter, and the scheduling of the installation of the system. Everybody at Sunrun was really very communicative about what was happening and where things stood. I was always up-to-date. Everything that was happening was exactly what the sales rep told us was going to happen. The process affirmed what we anticipated and we came to expect that things were just going to continue running smoothly, which they did. Sunrun had also warned us that getting the utility to switch over the meter could sometimes take weeks, if not, a month or more. But in the end, it was just a couple of weeks so we were up and running two or three weeks sooner than I anticipated.
When we got our first month electric bill for my utility, just based on the dates and the way the system was tied up and connected to the utility grid, it wasn't a full month, but our electricity bill dropped from roughly $150 a month during the summer time to 35 bucks. That was the partial month. When we got our first full month of generating electricity bill from the utility, it was $13. And when we got our second bill a week and a half ago, it was $12.98 and that amount is the utility charge to be connected to the grid. So we're not paying anything for electricity.
All of our electricity is being generated plus we're now banking credits. In New Hampshire, whatever excess we generate goes back out to the street. And as the meter turns backwards, we're actually generating credits with the utility. Right now, we have about a month and a half worth of credits stored up right and those credits will be used when we get into December, January, February, March because we have long winters in New Hampshire. We know that the system won't generate as much then as it does in these summer months but those credits that we're banking will help defray the larger utility bills during the winter months. Overall, we're very pleased with our decision to go solar. My family is blessed that we can afford to do this.
Thank you so very much for sharing your story, Edward! We were delighted to read your review. Our aim is to make solar as user-friendly as possible and make sure that our customers are in the loop every step of the way! Congratulations on doing your part to reduce your carbon footprint and for helping us create a planet run by the sun!
I went to a vendor fair and SolarCity was there. I asked them to give me a quote, so they did. At the time, I wanted to get three competitive bids, so I went on the internet and responded to something suggesting that I was looking into solar. Then I got some calls from solar companies, Sunrun being one of them. Their rep asked me how much my bill was and I told him. However, he said they couldn't do anything for me because I didn’t spend enough to warrant solar. Still, I told him to give me a bid anyway so I could be sure that I was getting a good deal from SolarCity which I chose because of the Tesla brand that I respect. But then, this Sunrun guy spent about an hour with me on the phone and he gave a lot of education. He taught me how to read my electric bill and we went over all of that. Also, he told me that Sunrun works through Costco, which impressed me because I trust Costco.
The Sunrun rep was so patient and very informative. He did a much better job of educating me about the whole solar process and ended up giving me a quote for the minimum size that they could quote, which is 10 panels. It was only $700 more than SolarCity's but it was larger because SolarCity did a smaller system. So I told him that I would go with Sunrun because I trust Costco over Tesla. Also, I didn’t mind buying more than I needed because I’m hoping my next car would be electric, so I’ll probably need more panels.
I've been going solar since mid-June when it went live. The Sunrun team is very professional and they keep you informed. They’ll keep in touch with you every step of the way, letting you know what’s going on. They were good at predicting how long the process would take because it does take a lot longer. Most people don’t realize that solar is not something you just buy and it happens overnight. They have to get permits and then the city’s PG&E has to come out and inspect it. Also, the city has to inspect it as well before you go live.
There was one guy that irritated me though. He was the one who came out and inspected my house to measure, to make sure the roof was okay for solar. I hope I don't sound prejudicial, but he was Filipino. I asked him to go up by a ladder through the hole in the garage to get to the roof but he insisted that he would go through this crawlspace in my hallway that had never been opened. Also, I didn’t want him to go there because there was another access point. Still, he acted like he knew better than me and he was not gonna take directions from some ** female. There was insulation above that thing so I asked him when he came down if he put it back the way it was, which he couldn’t possibly do because once he put the wood down, he couldn’t lay that to make sure that it was flat and covering everything properly. He said yes but after he left, I noticed that the wood wasn’t even flat. It wasn’t correct.
I talked to the next two people who came and to everybody. I expected them to deal with this man and tell him, “I’m the customer. You listen to the customer. Also, give your guy some training.” The reps both promised they would. I could tell they followed up because they had it in their notes. The next person that came, someone I've never met before, asked to look at the site. So I knew that the word was passed along and that they were going to make right for what this guy did. That was good.
I went to the climate change rally in San Francisco on Saturday and I felt good that if anybody would ask, I could say I went solar because it’s the right thing to do. It wasn't about the need to save money because my electric bill was $38. I looked at the history in the app to see how much I’m spending or saving, and it has only been four days since it went live but I’ve used more than I sent to the grid. I pretty much send electricity to the grid every day, although it could change in the winter. I bank my extra energy for a time when I might need some. Overall, going solar has been great.
Thank you very much for sharing your story, Diane! Our aim is to make solar as easily accessible for as many people as we can, and we are so happy to hear you were able to take advantage of that. I'm sorry to hear about the mishap with the gentleman in your home, but am happy to hear we got it corrected. Congratulations on going green! And thank you for helping us create a planet run by the sun!
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First issue I had with Sunrun was that my roof tiles were damaged during the install. The Installation team did not inform me of this and when I went around to look at the installation, I noticed broken tiles. It took me constant follow up, escalation and emails to have the roof repaired in about 10 weeks. The second issue with that my System is "supposedly operational since last 8 weeks" however the production data is not yet available on my Sunrun Portal. Sunrun could not provide me with any clear answers as to when this issue will be resolved. As a company, Sunrun seems to be very bad at following up customer issues and there is no communications email or phone that follows when an issue is reported. I will recommend everyone to stay away from Sunrun and explore other options.
I thought I would save some money with solar energy but that is not that true. There is very little savings. The difference is hardly $15 on an average each month and that's it. Enrolling with Sunrun was very easy except I have one concern. I have a sunroom in the back side so when it snows, the snow would slide. They did put the snow guard type thing so it would kind of hold the snow, but what happened was they installed it only on one side which is the longer side. I didn't realize that until last winter when the snow was gliding. It glided so hard on the sunroom roof. On other side where the panels are, they attempted to do that but they didn't finish the job. They installed one hook and but they didn't install the other hook. It's a very easy thing to do and I don't know why they didn't do that.
I would appreciate if Sunrun can manage to get it done because here in Jersey, sometimes it snows a lot and if a lot of snow falls on the top of this sunroom roof which is a glass roof, it can break. That something is still my concern and that needs to be fixed by Sunrun. That was my initial condition. I even had an email conversation that they have to put something for snow before they run the panels, before Sunrun and I signed the contract. They gave me the email and said that yes, that will be done. They did it, but they didn't finish the whole thing. After I complained, Sunrun said they will inform the person who installed and they will arrange when the weather improved. That time was wintertime. The weather has improved and summer is almost gonna be over now, and still nothing is done. Nobody even called me.
The other concern is they could have put some more panels and created some more coverage. If they had put some more panels and covered a little bit more energy, then it could have been better. The third one is was told that Sunrun was gonna come up with a battery where I can store the energy for a week or two and I believed in that. They also told me that they would use my house as a test so the cost for me would be very, very minimal. But now, nothing happened. They don't call me to put the battery. It's like it was just talk.
From day 1 of a Sales Rep for SunRun we have been misled, lied to and given a continued runaround by customer service, and upper management supervisors talked to for OVER a YEAR AND HALF. Was a smooth fast talking salesman and lied about a service which we are NOT Getting for one. Also to the fact when we first signed up there was for the year SUNRUN did a usage evaluation ONLY ONE PERSON LIVING HERE FULL TIME as I worked away all week 400 miles away coming home ONLY 1 1/2 DAYS A WEEK. So to say Electric usage that year they used for a usage assessment was VERY LOW compared to the next year when there is and was 3 people home 24 - 7 and 4 at times....
I asked many times to have a proper usage adjustment made and has never been done. 2nd, the Company Sunrun had to install the solar system Horizon, did faulty wiring and not to color code as to be and was in fact verified by one of Sunrun's techs that have come one time also to notice and which I have pictures of burnt the wires in a Control Box and could have burnt our home very easy. 3rd, just to get by a county inspection the Installers placed 2ea Ground rods in the ground, but having trouble doing so, cut both rods less than 2 foot long to stick in ground taking pictures to send County Inspector to get the Permits they needed.
4th, have made multi complaints on record to the fact That everyday between 2:30 and 3PM in full sunlight over our Home and Solar producing OVER 6000 + Kwh and yet not using any additional items than have been using all day the Solar goes off grid, back to paying EDISON and this has been a daily happening from day one and have complained many many times. Always getting a runaround from people at Sunrun talked to and said is an Edison thing... BS, I have a Edison manager, lives 4 houses from me, installed his own Solar system and he has told me He Produces Solar from Daylight to dark and only, uses a little of Edison power during the night hours which is very minimal.
Last year and end of year having a year's solar power which to say had a 100% Solar System installed 28 panels I had to pay Edison just under $1000.00 year end over and above the high monthly payments to Sunrun for a 100% System.... This year a few months ago the year end to Edison was just over $200 so was not complaining but if the light of full all day sun now past few months the Edison year end keeps going up and up. Just under $500 now aside from a small monthly bill on top and we do not, use anything other than what we have always used period.
Somebody from Sunrun contacted my friend but he could not get it because of the trees so he referred me. With a solar energy service, I get a reasonable price of free electricity and that's great. And at that time, I didn’t buy it, I leased it. But if I paid 6,200 or 6,300, I can claim that so financially, it was the right decision to go solar.
Enrolling with Sunrun was good. However, when they installed some online connection so I don’t have to take a reading and I can see on my computer, that didn’t work well. It was giving wrong information so now, I take manual reading and report. Once I reported it to the 2 companies that were involved, the company who own those panels and the company who runs it, they never responded. Other than that, I'm happy with Sunrun. My electric bill is only usually at $12.50. Aside from the financial benefit, I contribute to fewer carbon print. That’s what I feel like also. There are three persons interested and I contacted Sunrun but nobody responded.
I was interested in solar energy services because I was gonna put a well in, and I knew that I would be using more electricity because of it. And so, that was a concern, that I knew I was gonna have a higher electric bill. And since I work from the home, my electric bill is higher than it would've been had I not worked out of the home. The enrollment experience that I had with Sunrun was excellent. I went with them because of the leasing arrangement and the fact that I don't own the equipment, which means at the end of the lease, which is 20 years, I don't have it anymore, and I don't have to insure it on my home. So if there are any repairs to that kind of thing, that was a critical factor to me. But customer service was very good. I always had my questions answered correctly and as fast as they could be. I was very pleased.
I also get a bill every now and then, 7 bucks. But before, it was steadily climbing. I also knew that SDG&E was gonna be raising their rates and the tax consequences were very appealing. So that's what kept the least amount there. But as far as installing it on another property, I would hesitate because the lease payment might be a detraction if you were selling a property.
Thank you for your review, Rhonda! We are so pleased to hear that we were able to install a system to offset a portion of your growing needs! It sounds like signing up was smooth and we got you an agreement that worked for you! Congrats on going green, and thanks for being a part of the Sunrun family!
Sunrun expert review by Zachary Shahan
In business for over 10 years, this company services more than 100,000 customers in 22 states. They specialize in customized solar energy systems and offers a lifetime warranty on its products.
Multiple financing options: SunRun lets you pay for your solar energy system in many ways. If you want to lease the system, you can pay SunRun a set amount per month or pay them a higher up-front fee and avoid the monthly payment. If you want to own the system, you can pay off the system in full or finance it with a loan.
Lifetime warranty: SunRun guarantees the performance of its product throughout the product’s lifetime. This warranty promises free repairs on your solar energy system. SunRun’s systems also include a roof warranty in case of leaks or holes.
mySunRun app: With SunRun’s mobile app, mySunRun, you can track your system’s production, share your system’s stats via social media and change your billing preferences. The app also helps you submit customer support issues and refer friends to SunRun in exchange for Visa gift cards.
LG Chem battery: With SunRun, you can purchase an LG Chem battery in addition to your solar energy system. This battery can store the excess energy that your system produces, making it available to you in the event of an outage.
Sunrun Company Information
- Social media:
- Company Name:
- 595 Market Street, 29th floor
- San Francisco
- Postal Code:
- United States
- (415) 580-6900