Sunrun Reviews

I did the math. I chose leasing because my monthly bill will be set for a while, and small increases would take a while to beat the overall cost of not having solar. Consider the fact that some utility companies will give you a credit for any solar you send back to them. Choose what is best for you, not based on others' horrible experiences found all over the internet. I look for logical and clear reviews and pay attention to the positive and negative ones that seem reasonable. I also dig deeper into the company and understand the best I can if they have had issues in the past, what are they doing now? That's all part of being an informed consumer.

After I met with my sales rep, everything moved faster than they or I ever expected. The only delay was with the utility company and them trying to send me a final document to be signed electronically. It sat for 2 weeks before I knew it was an issue. This was not a SunRun issue; this was with the utility company. Although my sales rep was straightforward that it could take 4-6 weeks to be approved by the Utility company, I figured this into the delay. Everything moved quickly as soon as the document was signed and the utility company finalized and approved it. I was contacted yesterday, 5/13, to make an appointment for installation; there was an opening for today. The crew arrived at 8:00 a.m. and left by 2:30 p.m. Installation was complete on 5/14. The lead installer was terrific, friendly, communicated well, and often right up to the end.

I have ZERO complaints up until this point! I have read so many horrible reviews for this company, but we all need to consider that, like any large company, there will be many factors regarding good/excellent and bad/average customer service. Bad things happen; what seems reasonable to one person may be unreasonable to another. Until now, every person I have been in contact with has been professional, helpful, friendly, and open to any questions or concerns.

If you are considering Sunrun, I suggest first finding reviews from your local area. These are the people you will be working with the most. Assess everything step by step, including every person you come into contact with and your experience with them, right up to the installers. If your install team makes you uncomfortable, talk to your sales rep before you let them put anything on your roof. If your sales rep cares it will show, if they don't you will know. My sales rep was texting me soon after the install contact reached out, but they couldn't reach me - they were in sync, and I got a call back quickly from the install lead. Now time will tell. But for now I am giving FIVE STARS!

I'm trying to get more heaters in here so that I can keep my gas furnace from running. I got a couple more space heaters coming and I'm gonna run those throughout the house. I just leave the gas furnace set low enough so that it stays off most of the time, but if it gets so cold and the heater can’t keep up, it will kick on periodically for a little bit. That was the main objective. I want to get rid of the high price of the $400 or $500 a month for the Ameren bill. The initial interactions with Sunrun representatives were positive. However, there was some confusion regarding an energy company switch I needed to make on my end. I thought Sunrun would handle the arrangements but found out later that I was not credited for the electricity my panels produced before I canceled with the previous energy company.

Since the installation, my understanding was that the system would store excess energy produced on sunny days and use it during less sunny periods. However, there's been a bit of frustration because I haven't seen the financial benefits I anticipated, and my monthly payments increased from $138 to $150. Although I'm satisfied with the installation team's work, some aspects of the communication and expectations around the benefits were not as clear. Overall, I'd rate my experience with Sunrun a 4 out of 5. There were some things that were vaguely discussed. You had to make a decision fast. They were going around through the neighborhood and I had to act on it quickly to do it. I would recommend Sunrun for their service and installation to anyone who asks, but advise them to clarify all terms and understand the process thoroughly before proceeding.

The installers arrived today exactly when they said they would. They were fairly quick and efficient, and explained any questions we had along the way. Now the panels are up (and look great), and we now need our town inspector to come review the work. Then after that the electric company needs to come out and replace the metering unit to one that can account for the solar energy. So yes, it is a bit of a process having to wait a little between each step but so worth it!!!! I see a lot of the negative reviews, and yes I believe some are very legitimate. Yet common sense tells me many others are just a means for people who like to complain to be able to do so (disappointed in people). I and my family swear by Solar, and we will now be telling all our friends, family, and neighbors about Sun Run and their new collaboration with National Grid. And we will very highly be recommending to anyone willing to listen.

Nick told me, "The cost of living is gonna go up, your payment's gonna go up, but only this percent. Now, JCP&L can raise you this." He said, "We will raise you 2% every so often. JCP&L will raise you 3% to 5%." Sunrun put a new roof on my house as well. My roof went through a tornado and it was really bad. I told Nick, "I can't afford a new roof right now. I don't know what I'm gonna do." He said, "You go with Sunrun and we'll put a new roof on your house." I couldn't say no to him. It was impossible. It's been roughly about a year and a half since the system was installed, and I don't have an electric bill anymore. I pay Sunrun the same bill every month and I don't have any problem. Plus, Nick is the head salesman. I have his personal number, and he said I could call him any time.

Other than that, the biggest benefit of going solar is you're paying upfront for a system that is going to last at least 12 years at zero cost down the line. With the rising prices of energy, it mathematically makes sense to do it. If you're going to sell your home in the next couple of years, I would not suggest it because you don't get the value out of it on a resale. But the loan that I took out to get the solar is annually less than what I would pay for electricity. So it pays for itself in that sense. Aside from that, through the Tesla App, I can look at my daily usage and tracking of the system. I have a backup battery, so it makes it very nice to be able to adjust the way the battery is used as well as the amount of residual capacity that I'm able to tap into every day. Then monthly, PG&E provides an extensive report.