Sunrun's solar systems and Brightbox battery give you more than savings — they also give you control of your electricity, letting you save power on sunny days to use when it’s cloudy or raining. Sunrun strives to be the easiest and smartest way to join the clean energy revolution, and the company guides you through installation and your next 25 years of superior solar and battery performance.
Sunrun offers customizable leasing, financing, purchase and PPA agreements, including options with no down payment. Sunrun's customers are generally satisfied with their solar systems but note the initial cost was high.
- Provides a warranty with all plans
- U.S.-based customer service
- Multiple payment options
- Limited battery storage availability
- Pricing not available online
Signing up was very easy. It was a couple days after I signed up that they came out and did the installation. They were on my roof for one day, and it was up and running. We started in June and my largest energy bill has been $5.38. I'm very happy so far.Read full review
The installation team was great. They were clean and they had nice personalities. I just had my roof redone, and I asked about where the bolts go, and they answered all my questions about it. I'm happy I went solar. I'm ecstatic.Read full review
What is Sunrun?
Sunrun sells solar panels and leases solar energy systems with optional battery storage in some states. The company also installs residential solar energy systems and partners with grid managers and utility companies to leverage power capacity.
Sunrun installs the latest solar energy technology and uses monocrystalline panels known for their high efficiency and a low rate of degradation. Sunrun’s solar panel warranty also includes a performance guarantee — if the system does not maintain certain levels of production, Sunrun fixes or replaces the faulty panels.
The average cost for a solar energy system ranges from $15,000 to $29,000, but Sunrun’s prices are sometimes higher than other solar energy providers because it uses cutting-edge technology. Fill out a form on its website to get a free customized solar energy system design and quote. Sunrun partners with Costco to make solar panels available to its members at lower prices.
If you want to go solar but can’t afford the upfront price, you might qualify for leasing or a no-down-payment loan from Sunrun. With a solar loan, you own the system and claim the rebates or tax credits while you pay for it over time.
You can also sign a power purchase agreement (PPA) instead of buying the solar panels and pay for years of energy at a lower rate than local utility companies charge. Sunrun maintains the system on your roof for the lifetime of the PPA.
Some states also offer rebates or special programs for solar energy systems, and the federal government has a tax credit in place until 2021. A Sunrun advisor can help determine if you qualify.
Sunrun customizes solar system installations based on each situation. A technician visits, measures and evaluates your home using automated site modeling to determine the optimum panel placement. Sunrun’s experts then review the design and submit it to the city to receive a permit.
When work begins, crews need access to your yard, electrical panel, roof and attic. Sunrun's employees install a meter and inverter alongside your home, and the panels are typically installed on your roof.
Your local city government must inspect and approve the system before you can connect it to the grid. The local utility company installs a net meter so it can track how much solar electricity you produce and use. Upon approval from the utility company, you can begin using your solar panels.
All of Sunrun’s solar plans come with a workmanship warranty, and its PPAs come with rate-increase protection. The workmanship warranty covers equipment replacement and system repairs, including parts and labor. Sunrun installations come with a roof warranty that guarantees any holes its employees put in your roof remain watertight for 10 years. If you choose to add battery storage, the batteries are under warranty for 10 years as well. Certain plans also come with 24/7 monitoring to ensure your system is operating at peak performance.
Sunrun maintains leased solar power systems, but you are responsible for any maintenance and repairs outside the scope of your warranty if you own the system.
- What solar panels does Sunrun use?
- Sunrun uses LG solar panels, such as the NeON 2. LG solar panels are made of monocrystalline cells, which are known for higher efficiency and slower degradation.
- Where are Sunrun solar panels made?
- Sunrun solar panels are manufactured in South Korea.
- What is the Sunrun app?
- The Sunrun app allows you to see how much energy your system is producing along with system features and billing information. It is available for iPhone and Android devices.
- Where is Sunrun available?
- Sunrun is available in 22 states: Arizona, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Illinois, Massachusetts, Maryland, New Hampshire, New Jersey, New Mexico, Nevada, New York, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Vermont and Wisconsin. Brightbox batteries are available in Arizona, California, Florida, Hawaii, Massachusetts, New Jersey, New York, Texas and Vermont. The company also installs solar systems in Washington, D.C., and Puerto Rico.
- What is Sunrun’s cancellation policy?
- You can cancel or make changes to your Sunrun solar agreement within 21 days of signing the contract as long as it’s before the installation date.
- Who owns Sunrun?
- Sunrun is a publicly traded company with significant capital investments from Pacific Gas and Electric Company and Sequoia Capital. The CEO is Lynn Jurich.
Is Sunrun a good company?
Yes, Sunrun is a good company. Sunrun offers flexible lease and purchase terms, including no-down-payment options, and it can customize a contract based on your needs. Homeowners who want to install solar panels but are concerned that their homes might not be a good fit can consult with Sunrun to optimize a solar energy system designed for their homes’ unique energy profiles.
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I was interested in solar energy services because I was gonna put a well in, and I knew that I would be using more electricity because of it. And so, that was a concern, that I knew I was gonna have a higher electric bill. And since I work from the home, my electric bill is higher than it would've been had I not worked out of the home. The enrollment experience that I had with Sunrun was excellent. I went with them because of the leasing arrangement and the fact that I don't own the equipment, which means at the end of the lease, which is 20 years, I don't have it anymore, and I don't have to insure it on my home. So if there are any repairs to that kind of thing, that was a critical factor to me. But customer service was very good. I always had my questions answered correctly and as fast as they could be. I was very pleased.
I also get a bill every now and then, 7 bucks. But before, it was steadily climbing. I also knew that SDG&E was gonna be raising their rates and the tax consequences were very appealing. So that's what kept the least amount there. But as far as installing it on another property, I would hesitate because the lease payment might be a detraction if you were selling a property.
Thank you for your review, Rhonda! We are so pleased to hear that we were able to install a system to offset a portion of your growing needs! It sounds like signing up was smooth and we got you an agreement that worked for you! Congrats on going green, and thanks for being a part of the Sunrun family!
I have been looking for a solar energy service for many years because I never saved money on electricity. Since the rates have gone down, we decided to try it. A friend of mine had Sunrun installed at her house and she was happy with them so I signed up. Sunrun's customer service has always been good. I have a couple of things that I didn't quite understand as I signed up (which I knew was gonna happen) so I was a little bit disappointed about that, but it’s been okay. It was easy to sign up. However, the monthly charge is too expensive. Now that I really understand how it all works, it’s a little bit more than what it should be and I don't like that part. My bill is not discounted in the winter and I don't like that, either. I paid the same price as I always paid. It’s much higher. I have talked to Sunrun and have been evaluated, and it sounds like that’s just the way it is. If Sunrun's rates were lower, it wouldn’t be so bad.
Thank you for your review, Darlene! We are so pleased to hear that enrollment was easy, but we certainly understand your disappointment with unanswered questions. If you feel that your monthly rate is too high, we're always willing to run a yearly analysis and if it does turn out that you are seeing a financial negative, we'd let you know what options we have to fix that! Congrats on going green, and thanks for being a part of the Sunrun family!
I was interested in solar energy because electricity fees had been rising and I wanted to check into solar energy services as well. I saw Sunrun while walking through Costco. They sent their representative, and we decided to go for it. We went with them because of the Costco rebates and just being a Costco member and knowing that they would not have them at their store unless they really believed in them. It was a confidence thing.
The enrollment was very easy and very simple. And we had decent credit, so on the spot, they knew that we could qualify. The customer service always kept us informed, so we knew how we were progressing on the build and we knew what was going on. Right now, I’m very satisfied. The only qualifier is I have a home that has two AC units in it and we only use mostly one unless we have guests in our home. And right now, we’re gonna have guests long-term, so we’ll see how it works out, whether I end up paying Edison or not. But my wife and I usually live here by ourselves and I haven't had to pay an electric bill since it was installed. Sunrun is a good company. I got what I expected or what I was hoping for.
Thank you for your review, Robert! We are so happy to hear you were able to take advantage of our partnership with Costco. It definitely comes with many added rewards! It sounds like you've been seeing the benefits since being up and running, we're sure you'll continue to see the positives even with more people in the home! Congrats on going green, and thank you for helping us create a planet run by the sun!
I’m an Ambit consultant and we work hand in hand with Sunrun. It's a marriage of convenience. Ambit and Sunrun work together in a lot of states. Enrollment was very easy. Permits were handled by Sunrun so I had no necessity to go to any supplier or utility to ask for permits. I didn’t even have to go to the Village and ask for permits. But after I signed up, I actually put them off because the weather in January of last year was so horrendous. We had a couple of days that were minus 20. I called up and told the girl in the office not to send anyone to work on our roof in that weather. She said she was glad I was aware of that. I had worked outside for a lot of years. I know what it is to work in weather like that and if you’re on up high, you’re exposed to a lot of wind – not only the temperature. You have a lot of wind chill. I understood the people were not making any money but in the long run, they're better off.
My panels were installed on the 22nd of February last year and the system was actually activated the 26th of March. So it took approximately a month for Commonwealth Edison to get off their butt and approve the connection. From then on, it has worked great. I'm extremely satisfied. I go out and check how much I generate every couple days and just say, “Whoa, wow. Look at this.” Then I check my electric bill and see. There was actually a screw-up on my April bill last year but ComEd overcharged. They disregarded the fact that I had solar panels. They just charged me an electric bill but I got that back.
In my first year, summer was absolutely great. In December, I paid one and a half month’s electric bill. January was a two-month electric bill because we had a lot of cloudy weather and I have the Sunrun cost plus ComEd. So even though I have a lot of panels, they didn’t generate sufficiently through the cloud cover. But I expected that and my summer electric bills more than made up for it. I was between $16 and $18 a month, which is a connectivity fee with Commonwealth Edison. I can’t get away from that.
I was also there during the entire installation and I took pictures. There was a four-man crew and they were extremely efficient. They wasted no effort. There was a first crew that came in and sistered the joist inside the roof because Sunrun demanded that. Their engineering team wanted the additional support. But the four people that were on the roof were installing the plates that go between the shingles. They installed the standoffs to hold the panels up. One did the wiring and one did all the piping. It was a total one-day installation and they installed 26 panels on my roof plus the inverter. They also connected it to the box inside, through the meter standard. Everything was all very professionally done. They were quality people.
They did an extremely good and efficient installation, and it worked immediately. The Village had somebody come out and inspect it. He was going to fail it and I asked why. I happened to work for an electrical contractor at one time and I told him to look at it again. It was connected properly. The Sunrun rep was there too. The person from the Village asked me what I knew about it so I told him. Then he said I was right. Everything was connected exactly the way it was supposed to be.
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When we moved, our new electricity costs were ridiculously high although we hadn’t changed anything that should have made an impact. We literally moved from two minutes away so it wasn’t even like we had lived somewhere far away. So, when that happened, we started looking for other ways to save on our electricity. We did a couple of little short stints with third-party electric providers but trying to get them cancelled on time and everything was a hassle. We started thinking about solar and I saw that my friend had gone solar and she was saving money, so we decided to look into it. At that time, our sales rep was working with a different company and I just got a hold of the person that she recommended who happened to be working with Sunrun.
You're supposed to have one survey of your house, your roof and property, and the first person who came out looked at our house. We were having the panels put on the garage but they didn’t check it so they had to come back out. Then, the second person they sent was new and he messed up at every appointment he had been to that day and he didn’t do everything he was supposed to do. So, they had to send a third person out. I was a little disgruntled about having to have people constantly come back out because we have dogs and it was a hassle. But they gave us a gift card to make up for it, so that was helpful and it made me feel better. So, enrolling wit them wasn’t really hard. It was just the fact that it was only supposed to happen once and it happened three times. Finally, the third person that they sent out did a good job, checked everything and was thorough.
We had a couple of things in our yard that we kinda had built in, like a playground for our kids and things, and where Sunrun wanted to run the lines, the second person who clearly didn’t know what he was talking about, told me that they would have to run it through there. I said that we couldn't tear that up and he said that he didn't know what I could do. So some of that was a little bit upsetting. We've already signed everything. It all worked out but if they were a little more careful of making sure people were either trained, that would be good. But other than that, it wasn’t bad.
We met with Sunrun mid-August and they installed them the first week of December. As of December 26th, the electric company had signed off on us turning them on and we started making electricity right away. This time last year, I would not have been sure if I had made the right choice. I recommend not to start the process where they're gonna turn on in winter because we were paying Sunrun and then we were also paying probably $100 to the electric company. Also, on January and February, it was gloomy and the sun was not really out. So, that caused me to panic a little because it was more than what we were paying with just electric. But now that we've had them through spring, summer and everything, we pay our fee of 117 for the equipment to Sunrun and then, we pay $16 a month to the electric company, which is actually a fee that they add on your bill. So, we're not paying them anything for actual electricity.
At first, when the installers came on installation day, they were gonna have to run it in some really cockeyed way that it was gonna look terrible on the side of our farmhouse. I ended up talking with the installation manager who was overseeing it that day and I told him that I didn’t want that run like that. He said he would think about it and he would see if he could work something else out. It took him 15 minutes and he figured out a way so it’s kinda hidden in the metal pipe through the attic that's not even in my way and it comes out the other side. It’s not ugly on my house. I ended up having to handle the situation and if I would have been a person who would do it however they want, I would have been unsatisfied with how it was installed on my house.
After they left, there was a spot where they put the box in the side of your house or garage. The wire comes down the side of the building and then they put almost like a cap over it, so it's protected and they put it in and then they moved it over a couple of inches. Where they had taken it off, there were little, tiny screw holes in the siding and you couldn’t really see them but then, throughout winter, they got brittle and it busted out a little part of our siding on our garage. I contacted them, and it took a month or so in order to get someone out here. But they made that right too.
You should make sure that going solar works for you. People should ask questions, specifically how they’re gonna run things through because our sales rep was nice and answered a lot of our questions but there were some things that he was kind of quick on. He said he would be here on installation day but then, he never was there on any of the surveys or the installation day because of some personal things going on, which I could understand. But on the other hand, I didn’t know what I was doing. So, it would have been nice if he would have been there.
The guy that's a contracted representative of Sunrun was going door-to-door. He had a computer with him and we were talking about how much my husband and I could save and how it works on a flat fee with PG&E and when we true-up at the end of the year. We started looking at rooflines and where the solar panels could go and then he started designing them while he was sitting right here talking to me and figured out how many panels we could put where and stuff like that. Before I agreed, I looked up their ratings on the internet and Sunrun was the second highest rated company out of all of them. I called him back and he stopped back in another day or so after I talked to my husband and that's when we chose to go with them because from the get-go, they were professional, helpful, informative and gave me all the information I needed to make an informed decision on whether I wanted to do this or not.
The guys that they sent out took three days to set up the panels. We had a backyard that we never used. We also have people that live behind us and there's always a privacy issue with us so we put the solar panels up in a south direction to get full sun from 8:00 in the morning until the sun goes down about 7:30 to 8:00 at night. We couldn't put that many on the roof because I have a new part of the house which would only take four panels and the in the old part of the house, the roof isn't solid enough to carry that weight so we did the solar panels in the back. They came in, they dug the holes, they poured the concrete. got the panels set up. They ran the electrical under the house right into the PG&E box and we were up and running and generating power. And they were all nice and knowledgeable. They showed my husband how to read the meter outside. Everything just worked perfectly.
The way this is set up is Sunrun owns the solar panels. They're responsible for the insurance. We do have to do the maintenance of keeping the panels clean and stuff, but if anything goes wrong with the solar panels, they will send somebody out to fix them. All we're paying is a monthly fee which is a hell of a lot less than we would have paid if we stayed with PG&E and it took all of that off our shoulders about having to get a loan and all of that stuff in order to be able to do it.
I'm very satisfied going solar. In the winter months, we were able to run our heaters more than we normally would have because PG&E is so expensive here, it's just outrageous. When March, April, and May came, it started getting nicer and we had everything off. My true-up went from $480 something down to 200. I figure, by the time we get to October for our true-up, we're gonna be even so I'm getting enough solar to offset at a cheaper kilowatt rate that even on the flat fee, we're gonna save probably about $6,000 over the year. It's awesome.
The rep got our last two or three years of kilowatt consumption and billing costs from PG&E downloaded into a spreadsheet and then they base their monthly rate on an average for us, but it was an average that was cheaper than what PG&E would have cost us. We went through all the figures and the kilowatt usage, 'cause I'm always trying to be careful with PG&E anyway. We stuffed as much insulation in the walls as we could. We had already replaced with thermo-insulated windows all through the house and we redid all the sheetrock on the inside of the house and insulated the attic, the walls, and the flooring, installed an attic fan and were trying to make the best ‘cause there's one room that gets really hot and that happens to be the living 'cause it gets full sun all day.
So, our PG&E bills were running $200, $300, and $400 a month in the winter, depending on how cold it got. In the summer, because the walls are so thin, this one room gets really hot, so we were running an air conditioning unit a lot. I never had a bill lower than $170 to $200 a month even in the summer. But now, I'm getting zero from PG&E and my true-up has gone down to $200 and something. By the end of the summer, we're gonna be even and it's already saved me a bunch of money. Sunrun was really great. I've already recommended them to my neighbor. I gave him a copy of this business card for the contract rep because he was interested in solar too. And if anybody asks me, these are the people I'll recommend.
Thank you for your review, Michele! It is wonderful to hear that the representative you worked with us able to educate you all the ins and outs of solar and ensure you had everything needed to make the best decision for you and your family! Congrats on making the choice to go solar, we can't thank you enough for helping us create a planet run by the sun!
Enrolling with Sunrun was fairly easy. We liked that it was through Costco ‘cause there were added benefits to doing it that way. We also felt that the representative gave us the information that we wanted and options available to us. We chose Sunrun partly because of the sales technique ‘cause they were not high-pressure. Some of the other people tell you stuff, but then when you start investigating, they are not giving you the whole picture. We felt like Sunrun was very clear and upfront with us about everything. They also offered a battery. We wanted to get a battery and when we were looking into some of the others, they told us we did not need a battery. We live in an area where they shut out the power if there are high winds and heat. Everybody else on our street lost the food in their refrigerators and because of our battery, we ended up not having to throw everything out. I’m glad we have the battery.
Our interactions with the customer service were a little scary at first because we had an issue where our battery’s circuits tripped. We had power to everything in the house except the important circuits that were backed up to the solar battery. That became a concern because those are the refrigerator, internet, and all the important things that were supposed to be backed up. They were not working. We knew it had to do with the solar and not SDG&E ‘cause everything else had power.
When I called Sunrun’s customer service, I was told they would not be able to send someone out for 4 to 5 business days. This happened on a Friday so it wouldn’t be until later the next week. I asked if there was any way they could put it as urgent and they said 3 to 4 business days. But it still ended up being well over a week before they sent someone out. Thankfully, I did call the salesperson and he got the installer to come out. He was able to reset the circuits. It’s located in a box that we are not able to access, and it will void our warranty if we try. It worked but we didn’t know that when it had gone out, it fried out our microwave. As soon as the power came back on and they tried to use the microwave, it tripped it again.
Once again, we were jury rigging extension cords all over the house, trying to power the refrigerator, the TV, and the internet. I still ended up having to wait. It went out on the 22nd of February and they didn’t really get it up and running until March 7th. I wasn’t thrilled about that, but in the end, they did right by us. They bought us a new microwave because it had been working fine before all that happened. The amount included enough to get it installed, too.
It would be nice if customer service-wise, there is somebody locally. It took too long for them to get someone out here. The fact that Sunrun does not have a sooner response time is not cool. I was thankful that our salesperson was willing to call on a weekend and that the installer was willing to come out and reset that for us. Those guys went above and beyond. Overall, it all went really smoothly. We’re satisfied with our decision to go solar which we did because of the rising energy costs and we like the idea of being green. It hasn’t been a year yet but so far, we like it.
Thank you for your review, Angela! We are so thrilled to hear that you've liked having solar so far. It sounds like your sales experience was very low pressure and enjoyable. Those batteries definitely come in handy, love hearing how it helped out! Congrats on going green, and thank you for helping us create a planet run by the sun!
I've always been interested on solar and wind. When it was new, it has been out on the West Coast forever but here in Texas, they really didn't wanna do it, or it was cutting into the big oil companies and their profits and everything else that they screwed the economy on. When I first moved in my house, the solar panels and a water heater were already on. I was the second owner. The big 80-gallon tank water heater is in my garage but every time I went to try to fix it, I could never get the pump to work. I found out that calcium has built up in the solar panels and nobody worked on it.
I got a friend in Denver, Colorado and when I went there, it was all solar panels and that sparked my interest. Tony was the one who reached out to me. I made him talk and he gave me the whole Sunrun deal but all I needed to know were how many panels, where they were gonna put them and when I was going to get a battery pack. We have our storms and that was my main concern because my house is all electric. So, with all of the home improvements, AC, insulation, windows and all of that, solar was my only option because nobody's doing wind yet. If I can have a wind turbine, I'd put that on here too but I can't do a generator because we don't have gas in the neighborhood. So, I would have to store gasoline in my garage and hope it doesn't blow up.
I’m trying to save energy and for my peace of mind, I’m trying to make my house as environmental-friendly as I can. I even have a water filtering system. So, with the hurricanes and storms we get in Texas, I never know when we're gonna have to boil water. I'm good with water but I'm trying to get electricity. I'm trying to get off the grid in the city. I asked Tony to get me a great package deal on some battery packs. When we have hurricanes here in Houston, I wanna have electricity. Here, we would be without lights for almost a week. It depends on where you at and how bad it is, so I need some off the grid power. I’m waiting right now on Brightbox because I’ve got the solar. I need the battery packs or a good cost on the them. When our lights go out, I need energy because of my wife's health. Generators would have been good but no gas. So, solar is my next option.
Enrolling with Sunrun was very easy and I understood some of it as far as the billing but I was trying to understand again as far as me having a bill from Sunrun and then me having a bill from Think Energy. It depends on how much energy I produce to save and at the time when it was installed, it was more during the winter months where days are shorter and more clouds. So, I'm looking forward now being the summertime to where it's hotter. I know the solar panels absorb heat in the sun, so I should be producing good for the next winter.
I was using Stream Energy which was one of the cheaper ones on the market and on the average, in the summertime, my bill would be somewhere in the ballpark of $190. In the wintertime, it would be somewhere in the ballpark of 160. With Sunrun, it would be 132. The first few months I had with Think Energy, the highest I paid was $76 so, I was still kinda within that range. However, just last month, I got my bill from Think Energy and it was $7. So, I'm on my way.
Thank you for your review, Gregory! We're delighted to hear you were able to go solar with Sunrun and reap some of the benefits that go along with solar energy. We're hoping that we can expand the battery pack to the Texas market very soon! We're still trying to get everyone on board with solar in general down there. Once it's available, I assure you we will send the notification out! Congrats on going green, and thank you for helping us create a planet run by the sun!
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Sunrun installed a solar installation on my house roof 14 months ago. Everything from the initial sales discussions through to system start-up went smoothly and efficiently, no surprises. The installation managers were easy to work with and flexible. I had to delay the installation due to roof hail damage. The system has worked without any issues.
I called Sunrun customer service to get my display repaired on my inverter. They told me they would not replace it so I asked to talk to the manager. They told me that they would not warranty that item. Then I called back and talk to a manager, set up an appointment for March 17 to get it repaired or looked at and they never called or showed up.
This is my first review ever, which indicates my level of dissatisfaction with this company. We explained our electrical needs to the representative, which included adding an air conditioner, EV, and increasing sq-footage of house. The representative created a design that was way undersized, and installed an electric panel for additional $2K+ cost that was 100amps - which absolutely did not fit our needs.
We requested an electric panel upgrade by same electrician to 200 amps, and cost-sharing since we would have to start from scratch otherwise. They said they will try to fix, and kept stringing us along for months till we paid off the entirety of bill. After that, they left phone message that they could not do anything. This was extremely frustrating since they had no intention to fix the problem, but kept us waiting. And now, we need to install a new panel for $3-5K additional cost, having already paid $2K+ to Sunrun contracted electrician. Even the representative who sold us the system told us he has quit the company. I have never had such a poor experience with any company before. Especially, for such an expensive project.
The salesman was very nice but promised things that his company, Sunrun, did not uphold. We had Sunrun contract to replace our roof before the solar panels were installed. Sunrun said they would ensure the roofing company, out of Burlington, would do a good job. The salesman went on to say that the company is great cleaning up, making sure there was no nails remaining.
The first rain, our roof leaked! I called Sunrun and they sent a guy out to look at our roof and told us that it was an old issue. Our roof had not leak before they installed the new roof. In fact it rained days before the new roof was replaced. Sunrun refused to take ownership in the roofing companies errors. I had to hire someone to fix our roof. He found that the roofers stepped on (or some how bent) our metal roof (not replaced) and bending the metal, cause water to leak. The pictures clearly show the step marks and the bend, broken metal. Also, the man I hired to fix the roof found handfuls of nails on the roof. I would watch him walk and bend down and scoop up handfuls of nails. The roofer also found that they did not seal most of the attachments to my roof from the solar panels.Sunrun never returned my phone calls or email after I told they that I had proof of their neglect! On top of the roof issues, I have pavement, approx. 1' out from my house, running the outside of my house to help protect my house foundation. They broke through the pavement for the wiring of the panels, understandable. NOT understandable, they left chucks of the pavement in my yard and never replaced the pavement. I asked they to fix that as well, never heard a word from them.
This is not a company to do business with as they do not uphold their part and do not stand by their word or their work! Once there is a problem, you never hear from them again.
Hi Reina D. We would like to apologize for your negative experience with Sunrun. We are saddened to hear that your experience has not been the greatest. We want to make sure we are fixing any service issues promptly. We’d like to learn more about your specific situation and make things right. We will have a representative private message you so we can address this matter in detail.
We signed up with Sunrun to purchase (not lease) a solar energy system. After going through the process of passing the engineering inspections, getting approvals, financing, etc., the contract was signed in July 2019 with install scheduled for October 2019. Then Sunrun bailed with no (initial) explanation. On installation day the crew arrived, but promptly left after two hours, claiming they were "missing parts." After waiting for word from Sunrun, we contacted them via phone and email, but never received word for weeks...until we received a generic CANCELLATION notice from Costco Services Dept., NOT Sunrun.
Our contract was signed, and we had paid in advance. Calls and emails went unanswered. Finally, a month later, we received a short email from our project coordinator stating that the complexity of our roof was the reason for disqualification. Evidently the install team failed to inform us (as well as the rest of Sunrun's corporate team, when our inquiries went unanswered.) Their company's concept and website initially seemed great, but the employees that were assigned to guide us were clueless and noncommunicative. We were shocked that Costco would use such an unprofessional company and we informed their corporate office of our very unfortunate exerience. Buyer beware.
Sunrun Company Information
- Social media:
- Company Name:
- 595 Market Street, 29th floor
- San Francisco
- Postal Code:
- United States
- (415) 580-6900
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