Sunrun

I started looking into solar energy to save money and lower my electricity bill and I went with Sunrun for their customer service. At the time, I was in a contract with another company and I tried calling them, but they didn't call me back for around two to three weeks. On the other hand, Sunrun called back right away. Because I was leasing, I had to be in a 20-year relationship with the other company, so I decided to go with Sunrun instead. The sales rep was very accessible. If I had any questions, he would call back right away. However, when I signed up at Costco, I was promised a Costco card yet nobody has ever even contacted me or sent me anything. I called Sunrun and Costco about a week ago, but I still haven't had heard anything. They shouldn't promise that and not come through with it.

October of 2017 we had Sunrun install several panels. With the rains of late we discovered not only one leak but seven leaks. Called Sunrun and someone came out and looked at one of the areas and discovered there was no paper over the wood! He did a temporary fix in the one spot but of course from there I was questioning the inadequacy of the roof inspection that should have found at least this spot amongst others that had no paper! Yet a panel was place over that spot! It was Sunrun's obligation to inspect the roof thoroughly before installation. When I wrote ask the response I got via email was that I had to get a "professional roofer" to inspect. Outrageous! Sunrun is obligated to do a more thorough inspection. I will be calling tomorrow to see if they will rectify the situation. If not, I'll take it as far as I need in order to get results.

I was somewhat familiar with solar energy and I've been thinking about it. Sunrun's price seemed right and I trusted Costco because they were overseeing it. Enrolling was easy and I was very happy with the way it was handled through Costco. The installation was a very pleasant situation as well. Everything was taken care of in a professional manner and I'm very satisfied with my decision. I’d recommend them.

When I moved into my current house, it had solar panels already installed and the Brightbox battery was already here. The previous owners had a long-term lease with Sunrun and as part of the real estate transaction, we transferred it over. Our interactions with the reps were straightforward. Our solar energy seems to be working fine and I'm mostly satisfied. It's also nice having the app to track how well it’s working.

We recently purchased a house that had a Sunrun solar system installed. The roof had to be replaced by the previous owners due to a hail storm over the summer, so the panels were removed from the roof before we moved in. After moving in, we contacted Sunrun and scheduled to have our panels reinstalled on February 7th, 2019. Feb. 7th came, no one contacted us to let us know when they would be coming out, and our panels were not reinstalled. I called Sunrun, and was assured that someone would contact me that afternoon, and that our panels would be re-installed on the 8th. No one called, and no one came to put the panels back up on the 8th.

We wanted to cut down on our electricity bill and make our house more self-contained. We went online and saw Sunrun. After I got the contract I looked it up and saw that they were number two for solar. The installation went well. However, they waited until the month before the bills are due before they installed the solar panels. I called the project manager and I was asking about solar panels. As soon as I talked to him, everything got handled pretty quick.

I work in the lending industry and deal with solar liens that are put on other people’s homes as part of my job. Most of that experience is a nightmare for me and I have always said that if I was ever going to affiliate myself with a solar company, Sunrun would be the only one that I would work with since I had an experience with them from the other side. Then, Costco picked up Sunrun. I have a very high opinion of Costco and they only endorse companies that are upper echelon so, that reaffirmed it for me. I got a $400 electricity bill and I pulled the plug and said, “That’s enough.”

I’ve been wanting to get solar for a while. I got a friend that has Sunrun down in the community. When I enrolled with Sunrun, everything was kosher. The process was very easy. It’s been a good experience since going solar.

It would take me a week to go through all of the ridiculous excuses why I am not getting what I am paying for. First off the install did not meet the design as planned, the number of panels promised did not occur, panel placement was not done properly. Unit productivity 1.5 kw less than contracted. Billing issues, 1 month without productivity because they did not realize panels weren't functioning. Just a B.S. company.

We looked into solar to save money and then the people from Sunrun came to our door. They were amazing on their knowledge, their availability, and the way that each phase came in, just bam. The process of signing up and getting started was very easy. Everything’s been very good with customer service. However, it has not been a big benefit financially because we got it in towards the end of summer and we have had a lot of rain and gray skies. We're still paying a huge bill to our old electric company because we haven’t been producing the amount of energy that we needed and we're disappointed in that. But we're hoping that after this next summer, we’ll get ahead. The experience with Sunrun and the way they did it all was very positive.

Our electric bill was ridiculously high so we looked into solar energy services and got Sunrun. They let us made payment. Enrolling with them was super easy as well. It wasn’t working properly for the first couple of months and so we had to have them out a couple of times and the customer service was excellent. Their people all spoke English and that was huge. We weren’t calling India or the Philippines. They made it easy. We could ask them something and they took care of it so we love it. We also bought Sunrun’s Brightbox battery as back-up. My daughter also has Sunrun but they didn’t put enough panels on hers, and they didn’t give her a battery back-up either. She needs hers to be upgraded. But other than that, ours has been perfect. We're totally satisfied and we’ve enjoyed Sunrun.

I had Sunrun in my previous home and I did a quick comparison between other providers. The customer service was a big thing for me, and they had a rep that came out to the house that always followed up and went over the procedures with me compared to other companies. With Tesla, no one comes to your house and everything is done via phone. I do not like not knowing someone face-to-face, getting a handshake and signing a contract in front of someone. I like the personalization with Sunrun compared to others.

I am very happy with Sunrun and I have given their number to almost all my friends and whoever is interested in solar. Signing up with them was quite easy and I had very good interaction with their customer service. Since the installation, I am able to save a lot of money on my electricity bill. It used to come very high but now, I’m very happy when I open my letter. I have to pay a little more in the winter time but I’m hoping very good savings in the coming summer. Overall, my experience has been very good. There are many solar companies but I like Sunrun better. The others have different options which are so confusing that I never liked it. Sunrun is so simple and I considered it number one.

When our roof was originally inspected by SunRun, they told us we needed a new roof in order to move forward with installation of solar energy. We informed them that we had a new roof put on 6 years ago with 30 year architectural shingles and had ALL the sheathing replaced at that time. Why would we need a new roof including sheathing replacement. We disputed it without prevail. So we agreed to the roof replacement because we really wanted solar.

We were planning on getting solar just because we’re having some disputes about the PG&E and accountability with the fires in California. We live in Vacaville, which is particularly hot in the summer. We get a lot of sun and we thought we could minimize our bills. Also, if there are blackouts or power outages, we would have a battery for backup. We contacted a couple of different places. Elon Musk’s company was the first one we contacted, and they were expensive. And we weren’t gonna be able to get a battery with it. It was back ordered. So we decided we weren’t gonna go with that even though we had somebody come out and do the consulting. We found Sunrun through Costco because we shop there. It’s near our house too. They came out and did a consultation and the price came about $3,000 lower. It also came with a battery. We decided to go with Sunrun.

My bill has tripled in the past 2 years after putting in SUNRUN PANELS! RUN from this company!!! And do your research! I just received a $6000.00 dollar electric "TRUE BILL" FOR THE YEAR! That is 500.00 a month plus the monthly payment to Sunrun of 250.00! I went from 350.00 a month to 750.00 a month! This company is horrible. The customer service is THE WORST EVER! Their so called service man did nothing! It took 2 weeks to have someone come out, he came 2 hours early. I believe to hopefully miss me and leave! He refused to write anything down and told me to go ahead and take SUNRUN TO COURT!

Updated on 02/09/2019: We wrote a review earlier about how bad the customer experience was. Finally Sunrun agreed to send out a technician to look at our roof to see the leaks and damage done. The technician arrived and said yes our leaks in the roof are from the solar as the original company they used to install did not install it correctly on the roofs. So that company no longer works with Sunrun. So the technician fixed the broken tiles from where they screwed in the bolts into. The sealing had corroded from the pipes and the broken tiles caused the roofing paper to leak. Now the technician says we need to call Sunrun back to come and reinstall the panels and fix all the tiles that are broken. They will also need to fix all the damage from the leaks. We will see if we even get through the customer service lines this time. The people they have working customer service are so rude and no help.

I live in New England and we can have snow and hurricanes and we can lose power. I was looking to be able to have an alternate power source to back up particularly my heat and refrigeration. I looked at emergency lighting. I priced out and looked into a generator as well and then decided that it was not what I wanted. Meanwhile, somebody had told me that solar was not offering a backup battery and that same person told me two companies were the ones to look at, one of them being Sunrun.

Don't get me wrong. I am excited to be on solar... However... As far as customer service goes... it's awful, and having gone through the experience, and knowing what I know. I honestly would go elsewhere for my panels just have a better experience with customer service. Best part... I have a leak in my new roof. And I get to pay $200 to the company if they don't find themselves at fault for the leak... The leak in a roof that didn't leak prior to the installation of the panels... And is only 2 years old.

My husband wanted to see if getting into solar energy services would make life easier as far as being cheaper and more affordable. I was dealing with a different solar energy company, but they weren't doing the things that they needed to do, My representative, in the middle of everything, changed companies and went to Sunrun. The enrollment process with Sunrun was easy. Sunrun did what they were supposed to do much better than the last company. As far as installation, they came out when they said they were gonna come out and they met every appointment, so everything was good. I also called customer service last week and they were very helpful.

A gal came around our neighborhood and she was talking to us about Sunrun. She was a very sweet girl. My so-called daughter, an adopted gal, has lived here in Casa Grande for years and I was unaware that she had solar power. Just before this Sunrun gal came, my daughter had sent me a message about how the federal government was changing things. So when this gal came by, I decided to talk to her and my experience with Sunrun has been wonderful. They've been very nice and considerate. They, especially the gal, have always answered my questions. She was very gracious too. She still corresponds with me when I have questions. She's still very aware of things that are going on in my life and keeps in touch with me. It's quite a nice experience.

I had a ridiculously high PG&E bill so I got interested in getting solar energy services to get a bill that is more affordable and to be more environmentally sound. A friend and his wife spoke highly of Sunrun so it piqued my interest. Their home is a two level and has a lot of similarities, so I knew that their situation was similar to ours. I figured if it works for them then it would work for us too. When I enrolled with Sunrun, their process was not too bad. I started off over the phone and on the final stages, I had to have people come out for the inspection.

The Sunrun reps came to my house and introduced themselves. I liked their presentation and the gentleman giving it made it very simple to understand. I enrolled with them and it was a really easy process. I called their customer service when I had a couple of questions and they answered them. It was all top-notch. Since going solar, our savings have been remarkable. My previous bills from SDG&E were averaging about 200 and now they're down below $50. Plus, I don't have to cringe every time I get a bill from SDG&E. Sunrun has been very accommodating and the savings have been exactly what they said it would be. I am 100% satisfied and I'm sorry I didn't do it earlier.

Sunrun was pretty much known in our area. Enrolling through them was easy and they were able to answer all the questions I've had during the process. I have purchased the Brightbox battery and I use the prepaid monthly option. We got it because we have peak hours here. The battery stores power, and when the time comes at its peak, it’s gonna use some of the power that is stored in it. Since going to solar, I check two websites. One is to make sure that it’s running, and the second one to monitor daily usage. Then I compare it to how much usage I used from my power company’s website. I'm satisfied with my decision going solar. It has reduced my utility bills quite a bit.

I'm happy with Sunrun’s service. It’s excellent but their app is horrible. It's the worst in the market. It doesn't operate properly and I should not have to use a different app to get the information that I need to look at my own system. Their app is not up to speed. So Sunrun needs to fix and update it. But other than that, I love Sunrun. I love having a zero bill. Sunrun was a great investment and I'm glad that we did it.

My experience in enrolling with Sunrun was good. Everybody that was involved kept me updated on the process and what was going on. I thought there was a little bit of a time gap in between getting the panels installed and getting them turned on. But I know that has a lot to do with the power company as well. But since the installation, the experience has been pretty good so far. I had definitely noticed the cost savings.

My neighbors got Sunrun. I spoke to them about it and it seemed like a good deal at the time. I decided to go with Sunrun. I like the way they got the price set up, so I can pay for them. I’m having trouble having to pay extra bills to Duke Power because it ain't making enough power. But we have had a lot of rain and cloud in this past year. It was easy enrolling with Sunrun but it was difficult understanding what they were saying. They were going through stuff so fast but I went ahead and went with it. My power bill during the summertime usually runs close to 200 to 250. And with Sunrun right now, the most I’m having to pay is 80 and most of the time, a little under $10 to Duke Power for the management of it.

Going solar was a no-brainer for us when we got transferred here. Costco had a deal and knowing the warranty, service, support and the backing of Costco, I would get the benefits that Sunrun offers. On top of that, compared to some of the others that we looked at, we had that confidence in Costco. The whole enrollment process with Sunrun was simple and the installation was seamless. The installers did great but not long after our system was installed, I did not feel like it was performing at all. We have a big system with 46 panels and I was still getting some nasty bills from the electric company. When I called Sunrun customer service to talk about it, they weren't as supportive as I would've liked.

My system was installed in March of last year. At the time I signed up it was part of a promotion with Home Depot, which included a $250 Home Depot gift card. I have never received this! I called customer care today and was told that the sales rep did not enter the promotion therefore I am out of luck. The rep no longer works for Sunrun but I was able to get in touch with him, and he stated that the reps did NOT have to enter any such promotion for the customer to receive. Either way, I never received what I was promised.

Had our solar system installed in May 2018 and the rep after all the calculations reassured us that our electric bill will be lower than before. And now we have $195 monthly bill from Sunrun and exactly the same electric bill as before, absolutely no changes. This company is a scam. Never use their services and don’t believe them.