Sunrun Reviews

These 27 panels, most of the time, I'm not even on the grid. And the house my size would use an average of around 30 kilowatts. And I'm producing 50 or even more kilowatts per day, yet it doesn't seem to matter to FPL. They're getting all the benefits of me powering God knows how many homes. I'm kind of a producer without any getting anything in return. But as far as the system goes, when I had a couple of glitches, Sunrun was out here right away and took care of it. They've been very good as far as follow-up goes. For the panels themselves, I'm kind of in the middle whether I did the right thing or not. If a hurricane hits, I'll be ahead of the game.

Right now, I feel that with all the electricity I'm producing, I'm really behind. Other than that, I would recommend Sunrun, but they have some really great programs now. Before, it was at the height where Mr. Biden was giving 30% in energy credits, and that went away. But I didn't benefit by it. Sunrun did. If I would have bought the system outright, then I would have benefited by that reduction.

Fast forward to a few years later, and Felix ** from Sunrun showed up. I was already frustrated and walking out the door, and I let him have it. I told him exactly how I felt about solar salesmen. But Felix just stood there, took it calmly, and didn't get defensive. He let me vent, then respectfully asked if he could just show me the numbers. And I'm glad he did.

We're on PG&E's CARE program and still paying $700–$900 a month – more than all our neighbors. We always knew something was off but felt stuck. Felix didn't just give us a sales pitch; he guaranteed we'd do better and helped us prepare for the future when nobody knows what rates will do. We've watched our bills climb for years, so we knew we had to try something.

Now we have a 50-panel system with 4 Powerwalls. The install crew (5 vans!) showed up and knocked it out in one day. We were fully up and running on solar in less than a month. Now we can actually see what we use, what we send back to the grid, and we even have the option to go off-grid entirely. What really stood out? Felix showed up DURING the install and bought lunch for the whole crew. You don't see that kind of care and follow-through much anymore. Thank you, Sunrun, and especially thank you, Felix **. You earned our business the right way.

The system works. My bill is about $90 a month. Before, a low month was around $120, and in the summertime it could go up to $400 with the air on. I haven't had to pay anything extra to the utility company because I've always had a credit balance at the end of the year, and they buy me out for a nickel a kilowatt. I'm gonna have to start paying again in November, but I got enough sales in March to carry me over till November.

The state picked up whatever costs there were on a program. I leased my roof out for 25 years and if and when I sell the house, I'd have to settle up with Sunrun. Or the buyer would have to pick up my program and continue with Sunrun. The new buyer would be crazy not to pick up the program. It is very economical. We're about four years into it and I've had no trouble with the product. We've had good luck with Sunrun and I’d give them 4 stars only because of my inability to get their system working.

I started with Vivint. Our roof needed to be replaced, and they replaced the front roof where the solar panels are at no cost to me. They were on time. They did a professional job, and it was over before you knew it. And I was already generating electricity. I don't think raplace roofs at no cost now that they have become Sunrun. They would have replaced the electric panel too if it required it, but it didn't.

I pay for what I use, and I've been maintaining a $1,500 credit with Eversource. I'm here alone, so I don't use all the electricity that it produces. It's worth it. However, Sunrun stopped sending me the bill a couple months ago. Last month I got a copy of the bill again in my email, but I don't know why they stopped. If they keep stopping, I will have to keep calling them. They email me a production on one email and sends me a copy of my bill on another email. I can look at the meter if I want to, but I don't bother. It goes by the weather and how long the days are. Because naturally, in the winter time, you don't generate anywhere near as much electricity.

The service has been outstanding since it has been on. I've been here going on seven years. The first year, it was rough because trying to get somebody to come out was the issue to turn it on. It took a minute the first time. But since then, it has been working perfectly. They came through like soldiers. Took care of everything. I was so grateful for that. They came out, did whatever they needed to do, they reconnected it once I had the roof done, the whole nine yards. I've not had any issues in the last six years. It has been a great experience.

The utilities have been very good. They vary from year to year. Last year, for two months consecutively, it was $8, $8.90. I don't have a big place. It's 1,800 square feet, but it's a good size place. I keep the AC because it's so hot here. The AC is on all day. This month I paid 13. But during the summer months are my best months. It is the winter that it's not because I also pay for water, gas, and energy. My gas bill can be $40 versus the NV Energy bill. So, it offsets. If one is very low, the other one is high.

Every month, you can go on the website and see the difference. You get something emailed every month and they tell you. When you get your bill electronically, it's all there. It's all laid out that this is how much you saved compared to last year. They don't have anything to do with the solar. Because if they had, they would prefer people didn't have solar because that means more money in their pocket.

I referred five of my neighbors there and all five of them ended up getting solar panels. The problem is because I don't own the unit, I didn't get anything back. I got nothing for making the referral. Although I'm the homeowner, I don't own that equipment. I don't know how that works. I'm sure it can't go back to the owner because the home is in my name. My next door neighbors both got it together. So at that point, when the owner made the referral, she got the difference. But I have neighbors on the street and they always ask me and I show them the bill. I said, "And you guys have more in your homes than I do. There's only two of us. But you guys have kids and this, that, and the other. You could save a bundle." They told me they've been paying $600. That's one bill. That doesn't include the gas, the water, the trash, and all that other stuff that you have to pay. These people are paying a fortune for NV Energy.

At startup the battery failed. It was eventually fixed, but later was the subject of a recall that required it to be used at reduced capacity from 2021 until 2023 (Sunrun did issue a small monthly credit during this time to compensate for the reduced capacity, which seemed fair and made the long delay much more palatable). The replacement eventually arrived and we had about 2 years where things finally were running properly.

But in May 2025, our battery went completely dead. Remote fix didn't work, on-site repair didn't work, and a replacement battery went on backorder. Communication was consistently poor. My messages were never returned, and two appointments were mysteriously cancelled after I'd taken time off work to be home (to let the technicians into the garage to access the equipment) because my dead battery "looked good" on their end. After several months, a new battery arrived and was installed, and then failed 2 days later. So the cycle repeated -- another backorder, another long wait, and then eventually another install. All told, the battery was down from May through December - seven months without a functioning battery.

During these 7 months, I inquired about billing -- specifically I asked why were we paying for a battery that wasn't functional? I was informed on two separate occasions that all compensation would have to wait until the new battery was installed -- that only when everything is back up and running would they evaluate what was owed. This seemed odd to me -- why am I paying for a feature that doesn't work? Nevertheless, I had no choice but to move on and hope that Sunrun would do the right thing once the battery was eventually back up.

With the battery finally back online in late December, and with no credits showing up on my January billing statement, I reached out to check the status. At this point, I was informed that no compensation is due because my solar panels generated the power required to meet the solar guarantee. In short, as long as the minimum power is generated, I am not entitled to any compensation for a non-functional battery (they did at one point offer me a one-time $75 credit for my "troubles"). But there is no battery guarantee (it's rather curious that this was never mentioned when I inquired previously -- that instead I was told "don't worry, we'll settle up when the ticket is closed and your system is back up").

There is no offset for my higher true-up bill, which was significantly higher than previous years. There is no compensation for paying for a battery that wasn't available during our three outages last year. I was astonished. I asked a hypothetical -- if the battery was non-functional for the entire remaining 13 years of my contract, would I still have the pay the $41 extra cost every month. The answer is yes, because the only guarantee relates to power generation. In short, paying for a battery doesn't actually guarantee you'll have a battery. Unfortunately the new battery didn't last long. Last month, we had our first power outage of the year and the battery failed to engage. Apparently it had been installed wrong. It was useless. And then hours later it went dead, again.

I contacted Sunrun to get service scheduled. To my surprise, this time the rep seemed eager to help and offered to have somebody onsite within days. I was thrilled that finally I was being treated seriously and cautiously optimistic that maybe Sunrun had turned a corner on customer service. But my optimism was quickly dashed -- mere hours after the appointment was set, a rep called me to tell that my problem had been "mistakenly marked as urgent" and he was cancelling my pending appointment. Nobody would be visiting this week, or the next. In fact the earliest opportunity would be weeks or months away. That was a month ago, and the first visit is still weeks away. In the meantime, I have a battery that has been non-functional for 10 out of the last 17 months, with no end in sight. But somehow Sunrun still manages to get paid for it. And apparently there's nothing that can be done about it.

I now have 36 solar panels on my roof that I own and pay $288.33 every month for. At this point, they are basically a very expensive paperweight. A couple of weeks ago, Alex from SunRun Solar contacted me with some “exciting news.” During that conversation, she acknowledged that Sunrun no longer sizes systems the way mine was sized because of complaints from customers with situations like mine. So Sunrun now recognizes that the method was flawed—but I am still stuck paying for the system they designed using that method.

The situation became so serious that I was awarded $10,000 through the New Jersey Attorney General’s Office. That money was supposed to help cover future payments and the difference between my electric bills and what the solar system actually produces. That sounds helpful until you see the actual costs. The system performs reasonably well during the summer, but once September arrives, the electric bills start climbing. I usually do not get relief again until around April. Some months, my electric bill reaches $600, on top of the $288.33 monthly solar payment. So much for solar saving money.

Sunrun has done nothing meaningful to correct the problem. They relied on an estimate instead of actual usage information, installed a system that does not adequately meet the property’s energy needs and left me responsible for the financial consequences. Solar was supposed to reduce my energy costs. Instead, it has likely caused me to pay substantially more. Stay away from Sunrun. Before signing any solar agreement, independently verify the system size, production estimates, guarantees and every promise made by the salesperson. Once the panels are installed, you may be the one stuck paying for their “estimate"

We have even had the panels professionally cleaned, yet the problem continues. Whenever we contact Sunrun, we are repeatedly told that the panels are functioning properly. However, our actual energy bills tell a very different story. If the system is truly operating as it should, then Sunrun needs to explain why our NV Energy bills remain so high. I am extremely frustrated by being told that everything is working properly while the results we are experiencing do not support that claim. We invested in this system based on what was represented to us, and we expected meaningful savings—not to continue paying a substantial amount to both Sunrun and NV Energy.

I expect Sunrun to take this matter seriously, thoroughly investigate the system's actual energy production, compare it with the production that was represented when we agreed, and provide a meaningful explanation and resolution. Simply telling us that the system is functioning properly is **not an acceptable response when our bills clearly demonstrate that something is not adding up.**

What concerns me most is not simply that an inappropriate situation occurred, but the apparent willingness to proceed despite knowing the circumstances. In my view, integrity is demonstrated by what someone chooses to do when they know where the boundaries are—not merely by how they conduct themselves after their actions are discovered.

I am intentionally limiting this review to what I personally experienced and observed. I cannot speak for every interaction Mr. ** has with clients, coworkers, or other families. I can say that my experience caused me to seriously question the judgment, accountability, and values of someone holding himself out publicly in a leadership and sales-management capacity. For those reasons, based solely on my experience, I would give my interaction with Mr. ** one star.

The system was installed, and within a week I discovered that Sunrun has the software on the battery locked down so the battery simply sits at 100% charge in standby for the utility\. I’m paying roughly $2,000 a year for this battery, yet I’m not allowed to use it to reduce my own electricity consumption\. The only time it is available to me is when the power goes out\.

This was absolutely not how the system was represented to me\. What makes it even more frustrating is that the battery is technically designed to operate exactly the way it was explained to me\. The hardware can do it—the software is simply locked by Sunrun\. The whole point of having a home battery is to be able to use stored solar energy when the sun isn’t producing, including at night or on cloudy days, and potentially reduce your reliance on expensive utility electricity\. Instead, Sunrun appears to prioritize using customers’ batteries as part of its larger virtual power plant/fleet while the customer continues paying for the battery\. If I had known the battery would be software\-locked and unavailable for my own energy savings, I absolutely would not have got it\.

**DO NOT GET THE BATTERY unless you fully understand exactly how Sunrun will allow you to use it\.** Ask very specific questions about whether you can discharge the battery to power your home, participate in time\-of\-use savings, and control when the battery charges and discharges\. Obviously the grid can override this, but to not allow the customer to use the battery they are paying for is ridiculous\!

I feel completely misled about what I was purchasing\. The most frustrating part is that the battery is capable of doing what I was sold—it’s Sunrun’s software restrictions that prevent me from using it that way\. And when I started asking questions after installation, getting a straight answer became nearly impossible\. I wish I had known this before the sales rep signed the contract as me…\.\. yes you read that correctly\! I would have never paid thousands of dollars a year for a battery that essentially just sits there at 100% waiting for a once every ten year power outage, or for the grid to use it…

Sunrun also failed to clearly inform customers about contract cancellation fees, leaving many feeling blindsided and financially strained. Exiting a Sunrun solar agreement early can also cost thousands of dollars, depending on the contract type, state, and remaining term, with documented fees ranging from $1,500 to $15,000. For those who were reassured by sales agents that cancellation would be “no big deal,” discovering the true costs caused significant stress and frustration.

Customers often seek cancellation due to life changes like moving to a new home where the lease won’t transfer, dissatisfaction with system performance, financial hardship, realizing the actual long-term costs after reviewing the contract, or needing roof repairs or renovations. These lawsuits highlight how Sunrun’s lack of clear disclosure of cancellation fees has left many families feeling misled and unfairly burdened, potentially violating state disclosure laws. Sunrun engages in aggressive marketing and often fails to fully disclose contract details until after the agreement is signed. They bypass important information that customers should be made aware of, using distracting tactics to be preventing you to careful review the contract. Customers should exercise caution when entering into a contract with Sunrun Solar, as certain terms and disclosures may not be fully transparent.

After his review of my system he told me it was designed at 88%. Explaining to him what I was told from my sales rep and not being 100% solar I was disappointed. His answer to me was was the contract was valid. Never acknowledging the fact that I was misled from my sales rep taking no accountability. He was quick to point out what I did save regardless of having two bills. 88% is not what I signed up for but he feels it's good enough. When I asked about expanding my system like I was told I could he shut it down. With my experience with sunrun and the staff especially Carlton it's my opinion to strongly steer clear of sunrun!

We had trouble when one of the components failed. It was a converter and we were off-island, but I was able to deal with it. We were in Rhode Island at the time and the technician called me. That was perfectly wonderful. Overall, we're over the moon because we don't have to pay electricity, and everything is working nicely. If it breaks, we get good service. I'm happy with Sunrun.

Sunrun finally came out again on July 10. The tech again said it was a squirrel problem and told me he would escalate it to corporate because it was clearly an ongoing issue. The very next day, I got a text saying the appointment was canceled and they would “reach out.” A couple days later, I got another automated message saying my system was working normally — even though no one had come out and nothing was fixed.

So here I am, almost a year later, still with a broken system and no real action from Sunrun. If any solar or consumer‑protection attorneys see this and think they can help, please reach out. I have documentation, dates, texts, and technician statements showing Sunrun has failed to repair my system despite repeated service requests.

I totally regret the day I ever called SunRun. Oh here's another thing. I did hire a law firm to negotiate an end to my lease and removal of the panels; all she did was push paper around at $400 an hour until I called it quits at $1500 out of my pocket. But during that time, every time I called SunRun with a problem, I was told they couldn't talk to me because there was a legal banner on my file. That should be a big red flag to anyone contemplating buying or leasing SunRun solar panels. If SunRun refuses to help you because you have a lawsuit against them, they should consider WHY the customer is suing them. Because of all the problems like the one you are having when they refuse to talk to you. My advise is run, not walk, away from SunRun.