My central A/C quit blowing cold air about 9:30 p.m. on 7/8/16 so I called CHW. A lady answered, took down my information, gave me a claim number and put me in the system and also letting me know that someone would call me in the morning. Approx. 8:30 a.m. 7/9/16 I received a call from the contract company that was coming out. The gentleman told me that he had a crew working today (Sat..) morning and that they would give me a call before they came.
Approx 9:30 I received a call from the service tech and he told me he was 30 mins. out. Well 28 minutes later, the service tech arrives, diagnoses the problem and fixed the problem. I paid them the service fee and off they went. Both techs very courteous and professional. I am 61 years old and I work in the heat here in north Louisiana 8 to 10 hours 5 days a week so I am very grateful for these men who came out. I truly appreciate them for I understand how they also have to work in the heat during the summer and how draining it is on your body. Thanks guys and gals from both CHW and the service team for a job well done.
This was my first claim with Choice Home Warranty and I e-mailed a repair request on the 4th of July expecting a response the next day and was surprised to receive a confirmation and work order assigned within hours of my request. I was contacted by the electrician the next morning and he arrived at my home late morning and determined that the fan needed to be replaced and sent his findings to Choice and received their approval to replace within an hour and a new fan was installed the next morning. Needless to say, my experience was beyond my expectations and I would recommend Choice to anyone and the electrician that they referred was great and he will be my choice for any future electrical needs I have that would not be covered under my warranty plan.
Hi Arretta of Riverview, FL,
Our goal is always provide outstanding customer service in all that we do! Thank you for being a valued customer, we appreciate the positive feedback.Kind regards,
Original review: June 28, 2016
We have been with CHW since 2013. We have not had very many claims, however we have been very happy with each claim. CHW Customer service is awesome. All of their CSRs are friendly, patient, smart. And get's the job done. My last claim was 2016 and I had the privilege of dealing with a supervisor. She was very helpful and fixed the problem immediately. We have never had a problem with any of their vendors. They have been nice respectable and just. Fixes the problem... We highly recommend CHW to everyone. For us, it is a peace of mind that we can get things fixed for less than our homeowners insurance for a lot less for the same results. Thank you CHW for making life a little less stressful in a very stressful world.
My water heater making noise. There was sediment which was making noise. Called Choice Warranty and responded very fast. Got appointment with technician within two days and told me issue. Choice work hard to address the issue as soon as possible.
Thank you for your prompt attention of our washer repair. We are very happy to have purchased our Choice warranty policy. Sears sent a technician who was very efficient in finding our leaking problem. Plus we were very pleased to have the same gentleman return to do our service.
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Garage door spring broke. When I found out they do not cover this on my warranty, they told me that they will send me a check to reimburse me the difference of what I had fully paid to the technician. They did this just to satisfy me because I was very disappointed. I was surprised they did that.
The bath tub and the shower in my master bedroom was not draining properly. The pipe that runs from tub and the shower goes through my car garage had a leak which start messing up the ceiling in my garage. I called Choice Home. They quickly dispatch a plumber and everything was fixed. I will recommend anybody to Choice Home. I am glad am with them.
I contacted Master Plumbing who were so gracious as to fit me into their schedule the same day that I called due to my toilet being clogged. Glen the owner came after his last service call which was around 6pm and unclogged the toilet. I am so grateful and his professionalism, humor and awesome attitude is commendable. I am very happy with Choice Warranty and the contractors they send out to repair any problem that occurs. Choice Warranty staff are great and always take good care of me.
I called Choice Home Warranty regarding my disposal that had all of a sudden quit working. They contacted David at "Make it Drain". He came out with a replacement within just a few days. He was VERY professional. He was in and out so quick and a perfect gentleman. Choice Home Warranty has a winner here!!
Service was prompt and completed within a few days and they had to order a part. This was a non emergent repair. I have 3 warranties on homes in different cities and have never had a problem with response. Communication is good also.
I filed the claim for the first and hopefully only time. It was very easy and quick. The service I received was great. Would recommend this to anyone. The customer service and follow-up was great. Seemed like they really cared. Thank you.
Great prompt and courteous service and the dryer was repaired and works great... fixed the dryer as it was not heating. I would tell everyone that this is a good deal. I am on my second year with them.
I had to get a furnace igniter switch replaced based on a diagnosis from a contractor out of Home Choice Warranty's network. They clearly and effectively explained the process to file a claim for reimbursement of the work performed by my own contractor. I was pleasantly surprised at how easy, painless and efficient the whole process was.
My central air conditioning unit stopped blowing cold air on Wednesday. I called Choice Home Warranty that evening. A few hours later, an AC technician gave me a call to set up an appointment. Thursday, the very courteous technicians diagnosed and fixed the problem with my AC in about an hour. The whole process was simple and faster than expected. Based on this experience, I will recommend Choice Home Warranty to family and friends.
I was very satisfied with the service provided by Choice Home Warranty. I called about an electrical problem and Choice Home provided prompt services. A technician came out and did an excellent job of correcting the problem. I recommended Choice Home Warranty services to my neighbor.
I noticed a leak under my kitchen sink but wasn't too sure where it was coming from. The plumber arrived and after determining it was the garbage disposal, he initiated all of the paperwork for him to install a new one with ease. All is well now.
When I called Choice Home Warranty to submit a claim I had no difficulty. The Customer Service Rep assisted me and provided a good explanation of the claims process. The technician was knowledgeable, courteous and timely. I would recommend this product to others.
CHW is really excellent company. I had three claims one after another but in different times. However, thanks to CHW all problems were been solved with my satisfaction. I am so happy now. All claims were reacting in minutes and repairmen were been at home within hours of filing the claim. Choice Home Warranty has a commitment to quality customer service. Please keep in mind to get great work from CHW. Thank you "CHW!”
Choice Home Warranty repaired my washer satisfactorily. The repairman was professional & courteous. A part had to be ordered which the repairman did & had it shipped to my house. He also set up the return time for the actual repair. Highly satisfied!!
I called Choice after I had another company I have a contract with, that checks my AC/Heating unit twice a year come here. They said that the capacitor on the outside unit was working way below what it should be. It needed replacement & if wasn't done ASAP it could lead to compressor & or fan motor failure which would probably cost over $800.00 to replace. I called Choice & they immediately had someone come over & Flint Service Co. (Daniel) replaced it.
Sunday washer went out. Referred me a technician. Monday technician didn't respond. Alerted your office. Reassigned ticket and the technician repaired washer today... loved the turnaround. Thank you!! Love GREEN APPLIANCES!!!
We had our air conditioner stop working. I contacted Choice Home Warranty through the internet. Within an hour I was assigned a technician. The technician immediately contacted me and scheduled time to come to my home. He arrived on time and fixed my air conditioner in about 30 minutes. I am extremely happy with the service.
I called in service for my washer. The person who took my call was very friendly and helpful. They moved immediately to get me the information I needed to get my washer fixed. The whole process was fast and painless. My service request got resolved immediately and I got a new washer in just a few days. Thank you so much for your customer service and really for caring about what happens to your customers. You guys got me as a customer for as long as you do business.
Factual basis uncertain
Very dissatisfied - Requested a refrigerator service but it was not provided due to the lack of payment to the service provider. He claims to be over $2000 since August. I kept waiting for a week until I reached the technician and gave me the bad news because he was waiting for a payment that never received. Claims are not followed up. Called for another service and I was told that I have to wait until somebody respond to the request. So there is no urgency to help the customers, mean time is over $200 food damages and because the lack of payment from Choice was the issue, it is irrelevant on how or when they can provide the service according to the customer service and any loss. Learned again that cheap means trouble.
The repairman from First Stop Appliance (Tim) was professional, timely, friendly and very qualified. He quickly diagnosed the problem and repaired the refrigerator by installing new parts; including a new thermostat & defrost heater (from his truck on the very first visit). We are very satisfied with First Stop Appliance and Choice Home Warranty.
Factual basis uncertain
Do not sign up for this home warranty, I made that mistake... Their monthly fees are lower but you pay the price when you have a claim. Out of 6 claims I had with them they only covered one because it was a low cost simple repair to my dryer. Any other claim we had (pool pump, pool heater, A/C, garage door and dishwasher) they found a way to not cover it.
One was due to rust the other poor maintenance, pool pump was secondary so they don't cover, and the last one I am going to have with them is my dishwasher... They don't want to bother repairing a fairly new dishwasher because the plumber they sent out replaced the main board and still not working after 10 days... So now they offering a cash out for $169 for a $300 Whirlpool less than 3 years old. I told them I prefer they replace it and they said no, they reserve the right to the cash out per contract. Beware of this company is all I can say! Sure the service visit is a little lower because they scam on everything else related to your claims.
Dryer breakdown - Repair person was on-site within 2 hours after contacting and could immediately diagnose problem, but went the extra mile to make sure there wasn't an obstruction. Will be returning once new motor comes in.
Factual basis uncertain
When dealing with this insurance company we filed our first claim because my air conditioner fan was sticking and there was a very, very tiny, small Freon leak. They sent an air conditioning company out to take a look at our unit and they said that it's not anything pre-existing and it should be covered. When I talk to the Choice Home Warranty they said that it will not be covered because it looks to be pre-existing and there was rust on our air conditioner coils but there was no rust on the coils. Me and my husband were standing right there when they took it apart and we're standing right there when the air conditioner company called the insurance company to explain the problem and they didn't mention anything about rust. So they lied. I asked the insurance company for a second opinion so they sent out another company and this company also said that it should be covered.
Later I got a phone call from Choice Home Warranty and they said it wasn't covered because I wasn't maintaining it well so I called the air conditioning company and they said that it has nothing to do with the maintenance of it and that it was in good shape. I called and I talked to the manager up at Choice Home Warranty and she said she would look into buying the parts and that how much the labor was and because I was complaining why it wasn't covered and then she called me back and said that because it cost too much that they would not cover it. What is home warranty insurance for them!!
My claim was responded too quickly and the plumbing service contacted me right away. There was a few hiccups with scheduling and their vehicle breaking down on the way to the appointment, but it was amicably worked out in the end. The plumber was professional and curious the whole time he worked on the clogs and slow drain of several sinks and toilets. So far, the problem appears to be fixed.
Called in for a problem with my pool pump, they contacted a repair shop while I was on the phone with them, within 15 minutes of my call I was scheduled for service the next day. That is GREAT SERVICE!!!
Choice Home Warranty Company Profile
- Company Name:
- Choice Home Warranty
- Company Type:
- 1090 King Georges Post Road
- Postal Code:
- United States
- (866) 218-4119
- (732) 520-6461