Choice Home WarrantyConsumerAffairs Accredited Brand
Choice Home Warranty offers comprehensive protection plans that protect against the high cost of repair or replacement of properly maintained major systems and appliances.
A Choice Home Warranty plan can provide budget protection and peace of mind for homeowners, and can make your home more attractive to potential buyers, especially if covered major systems and appliances are aged.
At Choice Home Warranty, we strive to provide the best customer service. You will have a dedicated team of two or three representatives, who will always be thoroughly involved in your claim and available to help you with any questions that your may have.
I have had several claims with Choice Home Warranty and each was handled efficiently, quickly and professionally. I can definitely recommend Choice for your appliance insurance coverage. The claim is responded to within minutes of filing and a repair company notified who come out to access the situation within 24 hours.
Very happy with service and A/C repair. Quick and courteous, no hassles. Have recommended to all my friends. The repairman was here the very next day. Having the warranty saved me a small fortune. I would never own a home without one!
AC repair - The process was smooth, efficient, and fast. From the time of my first call till the service was completed satisfactorily was three days. The tech that came to the house was polite, professional, and knowledgeable. I was very pleased. I had American Home Shield for five years prior to switching and without getting into the gory details as to what happened with that company, the experience with Choice was like night and day on every level.
Our AC stopped working. I called Choice Home Warranty. The whole phone call took about 4 minutes. Received an email immediately and another one an hour later confirming a technician would be out to my house later that day. Technician came and fixed in 20 minutes, paid my $45 fee and my AC is up and working perfectly again. Highly recommend and very professional.
We live in Texas and need air conditioning most every day of the year. Last Friday our AC unit stopped working and I called Choice to enter a claim. A friendly voice greeted me and within hours I was assigned a service technician. On Monday the tech arrived, on time, and diagnosed the problem as a faulty blower board. The next day he installed the part and my air conditioner was back working again. This was our very first claim since we purchased CHW and we couldn't be more pleased with their level of service throughout this entire process. I did research before we went with Choice and now I know why they were rated so highly in the home warranty business. They exceeded our expectations and they earned our highest praise and recommendation.
Did promise 100% refund within 30 days over the phone but reading the contract I came to know that there is 50 dollars processing fee plus a ton of exclusions which were not mentioned at all, this is a deceiving practice and needs to be stopped.
Serviceman explained every step he took plus what problems we could possible have in the future. Very knowledgeable and polite throughout the whole process. Couldn't ask for anyone better. Quality of work was outstanding and would recommend to everyone.
Acct Rep Tracie ** was very helpful with explaining coverage and selecting the best options. She also broke down the payment options I could select. My niece has Choice and emailed me the information to contact you. So glad I called and got coverage.
I had an older Kenmore washing machine. It broke down, and I called to have it repaired. I was very happy that the repairman was familiar with the brand, and he repaired it that same day he came to look at it. I have since moved from Morrisville to Bunnlevel, and I have bought a new policy for the new house. The old policy would have transferred from Morrisville, but I bought a new policy to actually save money. I would recommend Choice Home Warranty to anyone. It's a lifesaver.
Josh from Amaro Appliance came very promptly and fixed the problem while he was here. He asked me exactly what was wrong, I described what was wrong and he had the part with him when he came here. He was very nice and pleasant to do business with. I would recommend him highly to anyone who need a expert repair.
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Warren was very informative and knowledgeable and put me at ease when deciding to purchase a Choice Warranty. He was able to answer all my questions and provide me peace of mind. I chose Choice Warranty over the other warranties because of their complete coverage.
Very pleased with how easy it was to set up. I was contacted right away and was helped with the whole process and everything was explained very well. Your service was about half of what Sears was going to charge to continue their services. Thank you!
Spoke to a representative and found out I was eligible for additional discounts. Was also pleased that now I have one single person I can speak to about my account/claims/issues rather than being transferred around to different departments/people. I have recommended Choice Home Warranty to several friends and family members.
After looking at numerous companies online, Choice kept calling me, but I was too busy with closing matters to speak to anyone. I did pick up today and spoke to Vince who made me a very nice deal for 13 months coverage of all my major systems and appliances on a home I will be closing on tomorrow. This will give me peace of mind as it is an older home and you never know how the prior owner took care of routine maintenance etc.
Great company. Excellent service. The warranty covers a lot of things. I've had a great experience with my service calls. The technicians are friendly. I only had a bad experience with one company for a no show. But once I contacted CHW, they put the call back in queue and I got another contractor to come out right away. I just wish the deductible was a little lower.
This latest order was my second claim I've had since changing over to Choice from another service last summer. I couldn't be happier with your company and would highly recommend your service to folks based on my experience. Both claims I've had were handled quickly and efficiently, and the service people (both plumbing issues) repaired the issues in no time. Definitely worth the monthly cost to have all my systems covered, especially plumbing! Thanks Choice!
I called on Monday with my request and they called back in about an hour with my appt time. The Plumber called and verified the address. They came on Wed within the time slot and replaced the old one. They were very nice.
I talked with an agent today about coverage for a new home I am moving to in Florida. The man was knowledgeable and easy to understand. The coverage was what I wanted and I took advantage of a special that was going on.
Representative very knowledgeable and courteous. Walked me through coverage and discounted plans. I was looking for comprehensive coverage and believe I found it. Company has good rating with consumer and has been around for 15 years. Looking forward to a good healthy relationship.
Jimmy was very helpful with getting us the best coverage at a very good rate! One of those things that you don't like spending money on but are really glad you did when it is needed. Thank you for all of your help.
I was very pleased with my experience with Choice Home Warranty from beginning to end. I had a very easy time finding a quote online and their people followed up with me immediately to get my coverage going. The coverage is very thorough and takes care of everything in my home if should need it.
Our CSR Mike very helpful. Took care of me in 2017 and again in 2018. So impressed with the services I bought two instead of one plan this year. One for the condo and now our house. My only complaint is I gave Mike my new card number for the payments and specifically confirmed not to use my prior card on file from my first purchase in 2017. Later that day half was charged on the old card=overcharges in my bank account because I was t expecting half of the payment to come out on the old card but the one provided with the renewal sale. Now I need that fixed because it needs to be fixed ASAP before I bounce more checks, please. I happened to log into my bank account later. After signing up is how I found out about the bank error. I left a voicemail and email for Mike but it was after 5 pm Eastern so he could have already left by the time I noticed the really BIG Billing ERROR! Other than that love the company.
Appointment was set for 11-3.10:00 am, I called tech to ask for a more specific time. Was told appointment time was 12-3. So afternoon. 3:10 pm called tech. Stated he was 45 min away. 5:10 called CHW because tech had been a no show. CHW called tech and was told tech was 5-8 min away. 5:30 tech arrived. Tech took garbage disposal apart and determined it need to be replaced. Did not have an equal replacement. Stated would be back first thing in the morning with replacement.
Received an email promotion for home warranty package. Priced out a plan online and had questions about the offer. Received a follow up email listing a phone number to talk with a representative. After getting answers to our questions we chose to go with a multi-year contract. Satisfied with the information and the locked in rate provision of the multi-year contract.
Nathan ** was my representative and was pleasant but spoke very quickly and made me feel like he wanted to move on. But he was fine overall. What I needed was to have the chance to think about the offer to lock the price in for 3 or 5 years.
My garbage disposal broke and I called Choice warranty and they acted so fast. They cared about my problem and within 24 hours I had a plumbing company out here who did an amazing job changing it. I strongly strongly recommend them.
The agent was very informative and helpful. He was able to answer all of my questions. I received an email with the information on my policy within minutes of speaking with him as well as an email stating that in the future, I could contact him directly since I told him I buy and sell property.
I am a new customer. Got what I needed. Hopefully I'll never need to make the call. The BBB testimony is scary to read but the Angie's List testimony helped me decide. Customer service was helpful in placing the coverage thru. The terms of service is a bit tricky to understand.
My garbage disposal, Needed to be replaced. The service staff were polite & they complete their work quickly. I pay the bill & they stated if we have any problem to call them back. I appreciate the fast service & the turnaround after I called to file my claim.
Was satisfied with the coverage that was offered on "Total Plan". Seems to be everything I was looking for in a Home Warranty Policy. I would and will recommend your company to my friends and family. The only down I have for this experience once I had decided on the one year policy. More was offered. I don't see the benefit of that. Otherwise was great. Thank you.
I went online to investigate the possibility of purchasing a home warranty program. Choice was one of the companies that I submitted my contact information to in order to secure a quote. I was somewhat surprised to almost immediately receive a phone call from a representative. We discussed the program for a while and I told him I had not finished doing my homework yet. He then offered me a number that I could call back on when I was ready or had any more questions. I then read their "terms & conditions" agreement in detail to see exactly what they did or did not do. I also went to another highly recommended company and read through their information.
No live person contacted me but I got a quote and a discount offer through an automated chat person. I called them to ask some questions and did not like the answers on a couple of key issues. I then returned a call to my Choice representative and asked him some additional questions which were answered much more favorably. I signed up for a 6 year agreement at what I believe is a good price even though all of my appliances are only 1 year old. I expect the service will be as agreeable as the purchase experience.
A salesman called me and went thru the whole sale pitch and I bought the package. I was told he would be sending me an email with details. After I hung up, several hours later I hadn’t receive the paperwork so I called the number that the gentleman called me from. The person that answered the phone started going through the whole sales pitch again. I explained I had already heard that and bought the package that all I needed was to get my email with the details on it. This person kept telling me the sales pitch and I kept interrupting him and telling him I just needed my email. This went on for several minutes and he never acknowledged what I was needing. The last statement he asked me if I understood the sales pitch and I ask him if he understood what I wanted. after several seconds went by and he never said another word I hung up. This is not the type of business I do with anybody.
When I called in to sign up, the agent was very aggressive rushed me through the call and did not really want me to ask any questions. I was completing the info online and asked him the difference and he said that I would get a better rate with him. When I told him it was the same he said, no it's more and then rushed me through providing my email address. While I want to sign up with Choice, if this is a sample of how you treat your new customers, I may need to rethink this. Sincerely, Abused customer.
The person I spoke with answered all my questions with professionalism. He did not try to rush through any of the particulars. Explained the different programs as far as payments as well as discounts available to me. I felt that is was a good presentation.
I liked getting a time notification. I didn’t have a lot of time to get from where I was to home to meet him but that is more on me and not on you. When he showed up he thought I had two refrigerators needing service - I only had one. I was also told that my first call was free but he said I owed $45. I paid him with a credit card. My parts had to be ordered so I won’t have a fridge to use for a week. He was professional. Not real chatty but to the point which is fine. He pointed out part of my fridge that I can clean in the future which I appreciated.
Overall not bad but not great and attention to details seemed to be the biggest hurdle. Sorry but I am in a service business and the details do matter. I look forward to having my fridge fixed and hopefully all will go well. I am optimistic that this is going to be well worth the investment - and provides me with some peace of mind. Please focus on details though. Thank you for your services, program, and for taking the time to read this.