Choice Home Warranty Reviews

One company handled both the repair of the dryer and in the decision process to replace the washer. The service tech that came out was very knowledgeable. I was impressed. He had the drum out. He had the front of it off. He said, "This won't be too bad to fix. I know what it's gonna take to fix it." He had it all put back together so that visually, you couldn't tell it was not a functioning unit. It looked just like every day. He had the part in less than a week. He came back out and had the unit again, all apart, new part installed, put back together, running ready to go. He had that done in under two hours. I'm impressed with the companies that Choice Home Warranty chose in this situation.

I questioned the original amount. The rep explained to me that a long time ago, they would buy the replacement unit and ship it to the homeowner. They had numerous complaints over that. So what they've done now is they don't go with replacement cost. They go with, "What could we buy it for at the wholesale value? And that is the price that we will give the homeowner." I said, "Are you for real? So you guys could buy a new washer, washing machine for $280, yet, Joe homeowner, he ain't gonna find one for less than 550. What's he supposed to do?" And she said, "I'm sorry. But that's been our policy for the last X number of years." "But what you have quoted us is not life value for what we have.” So, she increased our payout by 35%. She asked, "Can you tell me what your manufacture is?" Within 30 seconds, she approved us to get more money to replace our unit.

A lot of homeowners, when a piece of equipment dies, they look at it as an opportunity to upgrade and to get newer and more bells and whistles. That is another reason why they don't buy a new unit and send it to us because the homeowners would be, "Give us the money, and we'll pitch in some of our own money and get a newer, bigger, better thing." That's what they did. And it went smooth. I am happy with it.

The Choice Home Warranty process to identify technicians to service customers is problematic. I made the request for a technician to service my air conditioner on Saturday, July 1 and by Monday, July 3, none of their technicians in my area "picked up" my claim. I had to select the reimbursement option. The reimbursement option comes with great potential temporary cost to repair an air conditioner or replace one.

I recommend Choice Home Warranty reviews the processes to identify and get technicians to service claims. For example, they should contract local companies to provide emergency service-and not having air conditioning on the hottest days of the summer so far -110- is an emergency - when their technicians do not "pickup" claims within two (2) days-48 hours.

In addition, when a claim is not "picked up" in two days, Choice Home Warranty should pay for the repairs that the company submits through its portal. It is unfair for the customer to pay for repairs and be reimbursed within 30 days when the area Choice technicians in an area do not "pickup" a claim. I believe the requirement that the technician should complete their report in the Choice portal is fair. I believe the process, which requires specific information is sufficient to show the technicians' qualifications and support the repair cost.

Finally, I want to reiterate that the Choice Home Warranty reimburse process should be reviewed and changed so that customers do not have to pay for repairs when technicians do not "pick up" their claim. In addition, Choice should have contracts with local companies so that they can respond when local technicians do not "pick up" a claim.

I contacted Choice and another tech was scheduled to see what the error was. Kyle came and after checking several things it was decided that the thermistor (?) was bad. Kyle did not have a replacement and he will have to order the part and have it sent to me. I received the part on 6/13 and I am waiting for another tech to arrive on Monday 6/17. Efforts on my behalf to get someone out here before Monday did not work and I am waiting for the thermistor to be replaced.

All in all waiting for several weeks to have a dryer repaired was not good, I believe that the Chris the first tech should have checked further along to see if the thermostat or thermistor could have also been bad, it would have saved a lot of time. But can understand by replacing the heating element, he figured that may have been the issue. I do believe that a $45 dollar payment when the 2nd tech arrived should have been covered due to problem not solved. The $45 dollar payment for the new tech I believe will be covered due to a return for a new thermistor replacement. Overall, hopefully the problem will be solved, I will know on Monday 4/17 if E1 error indicator has been repaired.

When the hot water heater was not working in one of my rental properties, the technician said, "You need a couple of parts. I'll be back tomorrow with the parts." Then I got a call and I was told that I need a new hot water heater. I got a notice from Choice Home Warranty to say that the hot water heater had a leak, and leaks are not covered. So I called back to the tenant and said, "Hey, what's going on here? I thought you said he just needed a couple parts." He said, "That's what the technician said."

I called over to the office, and I had this young whippersnapper tell me in her professional opinion that I needed a new hot water heater. I said, "First of all, your technician said I needed a couple of parts." She said, "Well, it's so old, it's already 12 years old, I can't be putting more money into it." I said, "Let me tell you something. Well, the price would cost me nothing because I have a warranty on it. But you want me to spend $4,000 to put a new gas water heater in? Are you out of your mind." Then she said, "Well that's my professional opinion." We went round and round.

I tried to get Choice Warranty to listen to me, but they really didn't do much. They assigned me to one of those upper people, and that person never responded to me. It took so long before I ever heard from anybody that in the meantime, the tenant said to me, "Hey, you know what? My gas stove isn't working either." But he didn't realize it for a week because he's out all the time, and he didn't know his stove wasn't working. It turned out that it didn't have anything to do with his stove. It was his meter that was no good, and they had to fix his meter. But that young snot nose at the place was arguing with me and yelling at me and telling me I didn't know what I was talking about.

The bottom line is that Choice didn't do me any favors either because they said that they assigned this person who never responded to me. We had another incident where we've had a refrigerator that was going, and it was $1,200 to replace the refrigerator. They were only going to give us 600. I said, "Wait a minute, the identical model is 400 bucks." We went round and round on that. After six months, they sent us a check for $600.

Apparently, the repairperson called my husband that he could do the repairs on October 12, 2022 after he got through with the customer in Kapolei and since he was in the area he would be able to do the work. He gave my husband a certain time he would be at my home and saved me from taking my laundry to the laundromat that was pretty far away from my home. My husband talked to the repairperson to see what else had to be done with the dryer after he got through fixing the problem and the repairperson said that he needed to change the heating element and will order the element and my husband will call the repairperson when we get back from our trip.

The repairperson went out of his way to complete my job and I would recommend the service to anyone who is looking for a warranty company. We got your company by the advertisement on TV and decided to try it out and we like it. We had Sears Warranty before because my husband was working for Sears. Their service was also good but they only did repairs on certain things and we wanted something that covered the whole home such as plumbing, electrical, air condition, refrigeration, etc. So I would recommend your company to my 2 sons should they be looking for a Home Warranty Company. Thank you and ALOHA.