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Choice Home Warranty

Choice Home Warranty
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Overall Satisfaction Rating 3.47/5
  • 5 stars
    1715
  • 4 stars
    289
  • 3 stars
    181
  • 2 stars
    201
  • 1 stars
    964
Based on 3,350 ratings submitted in the last year
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Choice Home Warranty offers comprehensive protection plans that protect against the high cost of repair or replacement of properly maintained major systems and appliances.

A Choice Home Warranty plan can provide budget protection and peace of mind for homeowners, and can make your home more attractive to potential buyers, especially if covered major systems and appliances are aged.

At Choice Home Warranty, we strive to provide the best customer service. You will have a dedicated team of two or three representatives, who will always be thoroughly involved in your claim and available to help you with any questions that you may have.

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BOTTOM LINE

Choice Home Warranty covers major home appliances and systems at a great monthly rate. If you don’t anticipate multiple breakdowns a year, they should be more than enough to cover normal wear and tear of your items.

PROS

  • Available in 48 states
  • Roof leak coverage available
  • Low monthly cost
  • Long guarantee on parts

CONS

  • Coverage not available in California
  • Low coverage limits for some items

Top Choice Home Warranty Reviews

Rated with 5 stars
Verified Reviewer Verified Buyer

They approved the repair and in less than 24 hrs my [AC] unit was fixed and we were cool again. Living in the south it's very important to have a quick response.

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Rated with 5 stars
Verified Reviewer Verified Buyer

My washing machine was leaking water... on a Sunday night. They put the claim in, Monday we had a date and the repairman was out on Tuesday. Very fast service.

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Choice Home Warranty Learn More Learn More 

Choice Home Warranty plans

Choice Home Warranty offers two plan options for home warranty coverage and is available in 48 states, excluding California and Washington. Both plans cover a mix of appliances and systems.

  • Basic Plan: Covers 14 common home appliances and systems but lacks coverages for some major systems)and major appliances.
  • Total Plan: Covers 18 of the biggest home systems and appliances, including popular items not covered by the Basic Plan.

Choice Home Warranty cost

Choice Home Warranty has comparably lower starting costs for each of their coverage plans. On average, users will pay anywhere from $30 to $40 per month for a Choice Home Warranty. If your home is larger than 5,000 square feet, you could pay more.

 Basic PlanTotal Plan
Average yearly cost$370$450
Service call feeUp to $75Up to $75
* Prices may vary by location. Request a free quote to receive pricing in your location.

Choice Home Warranty coverage

Choice Home Warranty covers all major home systems and appliances. In addition to the items covered in their Basic and Total plans, other items are available to add on to your coverage plan. These items include pools and spas, well pumps, sump pumps, central vacuums, septic systems and septic tank plumbing, second refrigerators, stand-alone freezers and limited roof leak protection, which can be hard to find in the home warranty industry.

Basic Plan

  • Ductwork
  • Electrical
  • Garbage disposal
  • Heating
  • Plumbing and stoppages
  • Water heater
  • Built-In microwave
  • Ceiling and exhaust fans
  • Cooktop
  • Dishwasher
  • Oven/range/stove
  • Whirlpool bathtub

Total Plan

  • Air conditioning
  • Ductwork
  • Electrical
  • Garbage disposal
  • Heating
  • Plumbing and stoppages
  • Water heater
  • Built-In microwave
  • Ceiling and exhaust fans
  • Cooktop
  • Dishwasher
  • Oven/range/stove
  • Refrigerator
  • Washer/dryer
  • Whirlpool bathtub

Choice Home Warranty Reviews

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5 featured reviews
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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 25, 2020

Always spoke with a live person and callback feature was excellent. All CRS took ownership of the issues and resolved them fairly and efficiently in the same call. They were able to adjust immediately. In the first instance, Wendy was able to change my start date since my previous warranty home company ended on March 16 and would not have been able to start till April 2. They were able to change the date albeit to March 2 (not when I used it on March 23) since I needed the service. The second example after the service itself was completed was related to the service provider and payment. Frieda called me and read my note on my reply online, did some research and offered a very fair resolution due to the unusual nature of the times. The call was cut off but no worries- I received an email shortly with the promised resolution. At all times, both CRS were pleasant, and focused on helping solve the issues and not blame.

I was with my previous home warranty company for more than 15 years and they started out this way but eventually customer service became poor hence the switch to CHW. CHW takes ownership of problems, has fast response, efficient and uses online and email communications that really put my mid at ease. With this high level of service I have developed a sense of trust and confidence with them as they go the extra mile. I hope to be with them for years to come.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 18, 2019

    Called in my claim and was given a claim number which I have erased and it was a very smooth process from your agent and got a follow up call from Lightfoot a/c and was scheduled a time for him to come and next morning he called and said he had an opening for that day. Showed up in 30 minutes and heater unit diagnosed in 15-20 minutes and told me my blower motor was bad and replaced it. It worked ok for several hours then started blowing cool air. I called the technician the next morning and he was there about an hour and checked system. Had had found a bad circuit board and replaced it and heater works fine now.

    A great a/c company and very honest technician who was very knowledgeable. I was told by the a/c guy that comes twice a year or more that I needed a heat exchanger replace wich he said would be $2800.00 to replace and lightfoot's tech said the exchanger was ok and that it would be some other issue with the unit and he was right on the money and saved me that $2800. I had forgot I had this warranty until the first guy told me how much to replace the heat exchanger would be and my brain woke up and remembered the warranty, what I learned from this is the other a/c company did not know what there doing or they are padding their repairs with expensive repairs that really aren’t the issue. I will be using lightfoot not my bi annual checks on heater and cooling.

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    10 people found this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 8, 2019

    We are quick to criticize when things go wrong. We should be just as quick to praise. Well here comes the praise! The whole process for filing a claim till the repair was completed, I am happy with. Like being able to file the claim online easy. And the email responses and updating the info on the claim is a very big plus. Only Item I had that was a little concerning was the sending of a feedback survey to me as soon as I filed the claim asking about my "Overall Experience" with CHW. I feel the survey needs to be sent only after everything has been completed. Which you actually have done here. Which is great, just don't send one as soon as a claim is filed please. (Just my suggestion). Other than that all went extremely well.

    From the very acceptable reply time with contact information you gave me for the CHW associated Tech assigned to repair my appliance, to the Tech's actual acceptable time line to come to my home and repair my appliance. The tech named John King with King's Appliance Repair LLC, was very polite, professional and knowledgeable. I was able to converse with him and go into more detail about my appliance problem before he even arrived for the repair diagnosis. With that he was able to bring the parts what he thought might be the problem with him when he came to my home. Saving time and money which is a very big deal to me and most people I know.

    I highly recommend CHW keeping his service for a repair choice. And the $45.00 cost for the repair I had to pay is a great reasonable price. Hope when it is time for me to renew my Policy I can still get it at that Repair Fee price. So anyways the Tech repaired my appliance with the part he brought, the same day and even gave me some pointers on keeping my appliance in tip top shape. So I am very satisfied at least for my first claim ever using CHW. Regards and Thanks, Kerry

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    20 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 2, 2019

    This was my first experience using my Choice Warranty program, so I wasn't sure what to expect. I called the service number and set up to have a repair person come to fix my washing machine. The next day I received an email from Choice informing me that they had so far been unable to locate a vendor who could come in a timely manner. Choice offered another option - one where I could find my own repair vendor, submit an estimate, pay for the service and be reimbursed for all except my $60 payment. I have a Sears Kenmore washer that I love, and went online. I found a very reputable vendor who could come out that very day! I am wondering who the vendors are that Choice uses here in my town - I was able to easily locate a vendor and make an appointment immediately. I chose this option.

    Today a very nice repair technician called and came out to the house. She was able to diagnose the problem, locate the necessary parts and repair my washer. Choice requires the vendor to contact them with an estimate; she had to provide many details including part numbers, descriptions, etc. I surmise this is to keep vendors from gouging them, however, I wanted my machine repaired in the best way, with the best parts - I did not want a new machine. We finally figured out all of the estimates, billing, payments, all done with smartphones these days. I think I will use this option for any future service needs - it was more efficient and faster than using the phone or internet.

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    13 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 3, 2019

    I purchased a Choice Home warranty repair for 6 years. I've had it since 4/24/17. I used it for the 1st time, for my washer, a water pump failure. I called choice warranty, and reported it. Choice Warranty arranged for a technician to call me. I told the tech., about the error code on my appliance, error/OE, which meant, the water pump had gone bad. The tech reaffirmed the appointment with me. That Choice had set up. The tech. and his helper, came out to my home, on time. They made the repair, and my washer works great!

    I would say the entire process went extremely well. Choice Warranty has given me total peace of mind. I have a tendency, to not have the best of luck with equipment, in my home. I think having this type of 24/7 protection is wonderful! I now know, if anything goes bad in my home. It will only cost $45.00, for a service call. I look at this way, we buy car insurance to protect us and our cars. It makes perfect sense to protect all the expensive stuff in our homes. Appliances, water heaters, air conditioning, furnaces, roofs, water pipe clogs, electrical systems, freezers, spas, pool pumps, ceiling fans, and many other things you can get protected.

    I just thought of, how expensive it was, just to keep service plans going for each one of the things, I mentioned. And realized this was a much better way to spend my money. They not only will repair these things in your home, for the $45.00 service fee. But if they can't fix it/them they will replace it/them, FOR FREE! When you buy extended warranties, like on your fridge. They won't replace it, if it can't be fixed! But Choice Warranty WILL replace it, in the event it can't be fixed. So, if your fridge, or your central air, or something else fails in your home that is protected by Choice. It will would cost you, a heck of a lot more, than Choice Warranty charges for covering all of your stuff, for six years of peace of mind!

    So now I know, if my fridge fails, and can't be fixed, I get a brand new one, for $45.00. You can't beat that!! So, hell yeah, I highly recommend them!! And NO, I don't represent them, OR work for them! I am just a very happy customer, who believes in the peace of mind, that Choice Warranty gives me!!! I made the right Choice, in choosing, Choice Warranty Protection, and so should YOU!!!

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    21 people found this review helpful
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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 3, 2020

    I called Tuesday afternoon and was told I would have someone out on Wednesday. Ultra Heating and Air Conditioning called me 10 minutes later and sat the appointment time. The service technician called first thing in morning and asked my preferred time and then he showed right on time. Clean, polite and fast at fixing the problem. If I could write exactly how I would want things to go, I couldn’t have written a better script. Thank you again. This was the second time I’ve used my warranty in the past three years I’ve been with Choice, I couldn’t be more pleased.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 3, 2020

    I have nothing but praise for the CHW crew and all of their wonderful hard work to make any claim you file to be easy from the first call to them until the Contract Company completes the repair. I'm so glad I'm with Choice Home Warranty.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 3, 2020

    I am very thankful that you are able to provide service during the Coronavirus Pandemic when the state is almost on a lockdown. One contractor declined to come over and you were able to get another one to work on the order. Great service.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 2, 2020

    I signed up to receive a home warranty with Choice today and was very satisfied. Customer service was excellent. I received the plan that I needed. I received discounts and I am satisfied with the amount I have to pay.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 2, 2020

    Heating and cooling system. I just bought this house two months ago and bought the home warranty. I am so glad I did because the fan motor went out and the warranty covered it. I was so thankful to have it. It was well worth the purchase.

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    Choice Home Warranty coverage exclusions

    Home warranties are designed to cover normal wear and tear of the appliances and systems in a home. Warranties generally don’t cover pre-existing conditions, cosmetic issues or item upgrades.

    Sometimes, there may be parts or components of a covered system or appliance that are not covered. For example, while Choice provides coverage for clothes dryers, that coverage doesn't extend to problems regarding noise, venting, lint screens, knobs and dials, doors, door seals, hinges, glass, leveling and balancing, or damage to clothing. A full list of inclusions and exclusions can be found in Choice Home Warranty’s user agreement.

    Choice Home Warranty coverage limits

    Many home warranty contracts will specify a coverage limit, which is the maximum dollar amount they agree to pay out per item or per contract term. If the cost of a repair or replacement exceeds the coverage limit, the customer is responsible for making up the difference to get the item fixed.

    Choice Home Warranty provides a dollar amount coverage limit for their covered systems. Choice Home Warranty’s user agreement does not specify a dollar amount coverage limit for appliances. The coverage caps listed below represent the total the company will pay to access, diagnosis and repair or replacement the system in question. A limit may be set per covered item or per contract term, generally one year.

    ItemCoverage limit
    Ductwork$500 per contract term
    Electrical$500 per contract term
    Heating$1,500 per covered item each contract term
    Plumbing$500 per contract term
    Pool/spa$500 per contract term
    Septic system$500 per contract term
    Septic tank plumbingLimited to a total of $200 maximum
    Well pump$500 per contract term

    Choice Home Warranty claims

    Customers follow these steps to request a service from Choice Home Warranty:

    1. Call or login to the online account center to report your requested repair. Choice Home Warranty’s call center is open 24/7 every day of the year.
    2. Choice will then contact one of their authorized technicians. This will occur within 48 hours of your initial request.
    3. The service professional will reach out to you to schedule your service.
    4. Service call takes place.
    5. Payment is due in the form of your pre-set service call fee ($75).

    Choice Home Warranty guarantees their technician’s work for 30 days on labor and 90 days on parts. Should an issue occur with the repaired item within this time period, you will not be required to pay another service call fee to get the item serviced again.

    Choice Home Warranty FAQ

    Does Choice Home Warranty require a home inspection?

    No home inspection is required to get coverage from Choice Home Warranty. However, they do not cover pre-existing conditions. This is typical of most home warranty providers.

    What do I do if my claim is denied?

    Choice Home Warranty may deny a claim if the problem is determined to be a pre-existing condition or the result of misuse or abuse. It’s important to keep up with regular maintenance on your home’s systems and appliances, even if you have a home warranty. A home warranty will not provide maintenance services for you. If your claim is denied for any reason, you may submit an appeal and request to have the decision reviewed. If your claim or appeal is denied, you would be responsible for the cost of the repair.

    How do I cancel Choice Home Warranty?

    You may cancel your Choice Home Warranty service within the first 30 days of your initial order for a full refund. A $50 fee will be assessed.

    Is Choice Home Warranty worth it?

    Choice Home Warranty covers most major systems and appliances at a relatively low cost. If you’re looking for home protection in the form of a warranty, Choice Home Warranty may serve you well. It’s an especially good choice if you’re concerned about roof leaks since Choice Home Warranty is one of the few companies to offer limited roof leakage protection.

    Whether a home warranty is worth it really comes down to how often you plan to use it. If you anticipate needing more than a few home repairs in the coming year, a home warranty can be a solid investment for your budget and your peace of mind.

    Choice Home Warranty Company Information

    Social media:
    Company Name:
    Choice Home Warranty
    Company Type:
    Private
    Address:
    1090 King Georges Post Road
    State/Province:
    NJ
    Postal Code:
    08837
    Country:
    United States