Choice Home Warranty Reviews

When they called me to renew, I declined about three times. I told the rep not to call me back and that I'm not interested. My microwave and dryer went out, and my understanding was that they would either fix it or replace it. And I had trouble because they didn't want to give me enough money to buy another one of equal value. The money was lower. The rep said they’ve changed management and somebody else has taken over. He would send me all the paperwork, so I can see all the small print. And he did. Right after the first month we were with them, my central air went out, and they sent somebody out. For some reason, he never came back. Choice then sent somebody else out, and he was a little man who had a very small business. He said that he couldn't wait 45 days for the money that Choice compensates him for his work, which is their policy.

The third man that Choice sent out was awesome. Every time I have something, I hope it's him who comes. He did all the work. My husband told him that if he couldn’t take the hit, there’s no sense in wasting his time. He said that he was a larger business, and he could take the hit. So, it was good. But I didn't realize that central air and heat are very expensive. Our unit was 24 years old, and it is doing good. But Choice only allowed $3,000 for the central air and heat unit. It was in the documentation when I went back and read it. So, my husband said we would just pay the rest of it and get it done. Choice Home Warranty has a deal with companies like Rheem and Carrier, and buys the equipment instead of you doing it, or the person who's going to put it in buys it. They get it at a discount. So, it's better for you and for Choice Home Warranty. So, that was good.

My daughter wasn't in her house, so we went down there to check something. The air is out, and it's 28 years old. We have a service contract with a local company that just services the air and they don't replace it. So, I requested from Choice the same guy who helped me. When he came, he said they're not going to replace this because the man who came in January and checked the heating left the screws out of the cage where the fan is. And when I turned it on the other day, it vibrated. The screws went down in there, busted the blades, and cut the coils. So, that was on us. We called the company that did the servicing and asked them to come out and look at it. They said it was on them and they were going to fix it, but they haven't fixed it yet. And it's been a couple of weeks. But they claim they're coming on Wednesday, so we'll see.

The servicemen came out, but brought the wrong kind of central air unit. They don't have to replace the central heat because there's nothing wrong with it. The one in the house is R-22, which takes 100 pounds of low-pressure, with a max pressure of 150. And now the ones are 350 to 400. So, if you put the outside unit with that much pressure into a low-pressure system, it's gonna blow up. And my husband told the guy that he can't do that. So, the guy called the home office, and they said to do it anyway. But my husband said no. The serviceman said it was up to my husband. And he said that it’s on him if he allows the serviceman to do that. If the serviceman does it and it blows up, it's on him. So, he called the office. They were supposed to come today at 10 o'clock, but they didn't come. So, they've rescheduled it for Wednesday and we’ll see what happens. But they've come out so many times and fiddle-faddle.

Everybody is busy right now and I understand, but if they do not come on Wednesday, Choice should compensate us and we have to buy a new system. It was 28 years old, but it might have lasted another 10 years. My washing machine lasted 32 years, and my dryer about 28. But it is what it is, and we'll deal with it as it comes. I appreciate the serviceman, though, and we’re waiting. I was very upset with the first two people that Choice sent out here. I don't know how they do their system or how they choose the people. The guy ghosted us, and the other guy couldn't do what he needed to do. It cost us several weeks to even get it fixed, because then Choice Home Warranty had to order it, and then it had to go to the serviceman, and then he had to come. But it worked out and they did their part.

This guy came from the Charlotte area to do it. I talked to a supervisor there, and they refused to consider getting a new one. It eventually got fixed, but I just couldn't see the point of making this guy drive, and he got $100 for it. And he made three visits. He paid for gas and stuff, and his payment was the $100. So, I didn't like that very much.

Then we had an oven thing that same guy came, and it was fine. It ended up working right before he got here. So, there wasn't much he could do, and it was just one of those things. Finally, we had a plumbing issue a few weeks ago. I called to make a claim. I wanna do a written one, and I ended up with a chatbot. And I wasn't really thrilled about that.

But it seemed like what needed to get done got done. I just really wanted to talk to a real person, explain what was going on, so they have an understanding that we needed somebody pretty quick. But, they contacted a local plumbing company, and it turned out to be really good. The man who came out was excellent. He fixed it very quickly. I was very pleased with that. But they should have a little more openness about their process. I had a previous warranty company that we could see a lot more. We could actually investigate. Even if we weren't requesting a replacement, we could see what the process was. It was pretty transparent with us. It would be helpful to have some information on the process, just like that.

CHW has been quick, timely, and responsive. Repairs that I needed to get done have been done. Especially with this last one, which was the water heater. It was on a holiday weekend. CHW was responsive, they communicated, no questions asked. The contractor came out quickly. "Okay, we're changing the water heater and here's your deductible," and that was it.

I had to put a claim in with my homeowner's insurance because of the damage, and I'm in a waiting pattern until they finish reconstructing the stand for the water heater. They will come back and finish that. The providers CHW has been use are good. They tell you what's going on, and give you suggestions. You never feel like they're working you to do more than what's required. They give you options and they list everything. I've had to use them for my dryer on three occasions this year. When they fix something, they don't have to come back. It's an older dryer and things are going to go out. They're not ready to replace it, but they fixed it. And the times that they fixed the issue, they didn't have to come back for that reason.

All this crap was a lie. After taking my money and getting too much free on my third month, after they took their $43 from my banking account direct deposit, I had an issue with my air conditioner. They sent out a technician. I paid $85 to get them out here and then I paid him $85 when he got here. Then they got the $43. On the same day the technician didn't even go under the mobile home, didn't do nothing, just with his camera, took a couple of pictures and said "Your ductwork looks like a collapsed that's why there's no air coming into your house." I said ,"Are you going to go in there, are you going to look?" "Nope."

Next day, I get, "Sorry, we are not covering your issue." The whole thing is a scam from the truck with the sticker that says home choice on it, it's just a magnet. I noticed it to the technician that's wearing the patch, then he offered to give me his business card. He said, "If they don't follow up and do this, call me, I'll come and fix it for $1,200 to 1500." Scam, scam, scam. Avoid them in every way you can. I have never ever had a home warranty company. I have warranties from Home Depot on my washer, my dryer and my refrigerator, my stove. I don't know what made me do this, but I know how it feels now to get scammed, so please avoid them in every way you can, if you want to lose your money, if you don't call them and give them your hard-earned money.

My last experience was with my HVAC. It went out and at the time, it was cold. I'm sure they were just busy, but I couldn't get anybody out for almost a week. I thought I could get one within 24 to 48 hours, but it was almost five days before someone could come out to see what was going on with my unit. Then, I had an issue with it again about a month later but Choice said it had been a few weeks and that it was a separate issue. I get what they were saying, but to me, it was still an HVAC issue. In the end, I had to create a new claim for that.

Other than that, the technician that came, once they got awarded the work, was a great. He knew his HVAC and had troubleshooting techniques and skills. All in all, the claim process was fairly good. Choice seems to be a pretty good warranty company to have and I haven't had too many incidents where they wouldn't cover something. With the HVAC, I had to come out of pocket with the material because they said that wasn't covered. But for the most part, I can say I'm fairly pleased with them so far.