Choice Home Warranty offers comprehensive protection plans that protect against the high cost of repair or replacement of properly maintained major systems and appliances.
A Choice Home Warranty plan can provide budget protection and peace of mind for homeowners, and can make your home more attractive to potential buyers, especially if covered major systems and appliances are aged.
At Choice Home Warranty, we strive to provide the best customer service. You will have a dedicated team of two or three representatives, who will always be thoroughly involved in your claim and available to help you with any questions that you may have.
Choice Home Warranty covers major home appliances and systems at a great monthly rate. If you don’t anticipate multiple breakdowns a year, they should be more than enough to cover normal wear and tear of your items.
- Available in 48 states
- Roof leak coverage available
- Low monthly cost
- Long guarantee on parts
- Coverage not available in California
- Low coverage limits for some items
They approved the repair and in less than 24 hrs my [AC] unit was fixed and we were cool again. Living in the south it's very important to have a quick response.Read full review
My washing machine was leaking water... on a Sunday night. They put the claim in, Monday we had a date and the repairman was out on Tuesday. Very fast service.Read full review
Choice Home Warranty plans
Choice Home Warranty offers two plan options for home warranty coverage and is available in 48 states, excluding California and Washington. Both plans cover a mix of appliances and systems.
- Basic Plan: Covers 14 common home appliances and systems but lacks coverages for some major systems)and major appliances.
- Total Plan: Covers 18 of the biggest home systems and appliances, including popular items not covered by the Basic Plan.
Choice Home Warranty cost
Choice Home Warranty has comparably lower starting costs for each of their coverage plans. On average, users will pay anywhere from $30 to $40 per month for a Choice Home Warranty. If your home is larger than 5,000 square feet, you could pay more.
|Basic Plan||Total Plan|
|Average yearly cost||$370||$450|
|Service call fee||Up to $75||Up to $75|
Choice Home Warranty coverage
Choice Home Warranty covers all major home systems and appliances. In addition to the items covered in their Basic and Total plans, other items are available to add on to your coverage plan. These items include pools and spas, well pumps, sump pumps, central vacuums, septic systems and septic tank plumbing, second refrigerators, stand-alone freezers and limited roof leak protection, which can be hard to find in the home warranty industry.
- Garbage disposal
- Plumbing and stoppages
- Water heater
- Built-In microwave
- Ceiling and exhaust fans
- Whirlpool bathtub
- Air conditioning
- Garbage disposal
- Plumbing and stoppages
- Water heater
- Built-In microwave
- Ceiling and exhaust fans
- Whirlpool bathtub
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The technician was friendly and knowledgeable and diagnosed the problem. Choice Home Warranty did a great job scheduling the repair and I appreciate the service you provided. Thank you very much and would recommend the warranty to anyone who needs coverage.
Thank you for your feedback Harry!
I received a call the same day. I was given information for the next day appt with name of vendor. I received call from vendor to confirm the appt and how he was to be paid. Technician called from his car, stating he was at my door. Very professional and resolved the issues in a timely manner.
Thank you for your feedback Earlene!
Freezer was making a clicking sound and the compressor was not coming on. The tech guy came in and discovered what the problem was and he had it working within 15 min. He was very a very nice young man.
Thank you for your feedback Jefferson!
My A/C stopped working when it was 80 degrees. I called CHW & they had a service person out the next morning who had it fixed and running within about an hour. I couldn't be more pleased with their service. Well worth the $60 service fee. I'm so glad I'm covered by them.
Thank you for your feedback Kathleen!
Discovered that my heat unit failed to operate @ 1015 on 11/01/19. Submitted a claim @ 1030 and received a response from CHW @ 1034 that my claimed was received. Received a call from CHW that a tech would arrived between 1230-1530. A technician contacted me at 1300 stating he was on the way to check out the unit. Quick dispatch from the CHW customer service department.
Thank you for your feedback Talmadge!
You assigned ANNIS HVAC to come look at my microwave, which I thought was weird, but the technician was very good. He assessed that the Microwave part that broke was expensive and it would be better to replace the unit entirely. The one thing is that he wanted cash as his payment. We managed to scrape it up between my husband and myself, but honestly, who carries cash anymore. I received an email offering $179 to settle the claim. I was not satisfied with the original offer as I needed to replace a $600 microwave. I declined the offer, and shortly thereafter I received an email assigning me a case worker.
Cheryl ** was my assigned representative. She contacted me right away. She was very polite. She advised me that the policy does not replace like for like. I have a $5k matched set of Kenmore Elite kitchen appliances and I was not interested in getting another brand. Cheryl then offered me $280. I was disappointed that the policy wouldn't replace with a matching Elite, but I have to take responsibility because I didn't read all the fine print. It actually never occurred to me to ask. When we told Cheryl that we accepted the offer she got back to us right away and said a check would be coming within 30 days. Although I am disappointed with the coverage, your processes seem to be efficient and your staff are very polite.
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Called in my claim and was given a claim number which I have erased and it was a very smooth process from your agent and got a follow up call from Lightfoot a/c and was scheduled a time for him to come and next morning he called and said he had an opening for that day. Showed up in 30 minutes and heater unit diagnosed in 15-20 minutes and told me my blower motor was bad and replaced it. It worked ok for several hours then started blowing cool air. I called the technician the next morning and he was there about an hour and checked system. Had had found a bad circuit board and replaced it and heater works fine now.
A great a/c company and very honest technician who was very knowledgeable. I was told by the a/c guy that comes twice a year or more that I needed a heat exchanger replace wich he said would be $2800.00 to replace and lightfoot's tech said the exchanger was ok and that it would be some other issue with the unit and he was right on the money and saved me that $2800. I had forgot I had this warranty until the first guy told me how much to replace the heat exchanger would be and my brain woke up and remembered the warranty, what I learned from this is the other a/c company did not know what there doing or they are padding their repairs with expensive repairs that really aren’t the issue. I will be using lightfoot not my bi annual checks on heater and cooling.
We are quick to criticize when things go wrong. We should be just as quick to praise. Well here comes the praise! The whole process for filing a claim till the repair was completed, I am happy with. Like being able to file the claim online easy. And the email responses and updating the info on the claim is a very big plus. Only Item I had that was a little concerning was the sending of a feedback survey to me as soon as I filed the claim asking about my "Overall Experience" with CHW. I feel the survey needs to be sent only after everything has been completed. Which you actually have done here. Which is great, just don't send one as soon as a claim is filed please. (Just my suggestion). Other than that all went extremely well.
From the very acceptable reply time with contact information you gave me for the CHW associated Tech assigned to repair my appliance, to the Tech's actual acceptable time line to come to my home and repair my appliance. The tech named John King with King's Appliance Repair LLC, was very polite, professional and knowledgeable. I was able to converse with him and go into more detail about my appliance problem before he even arrived for the repair diagnosis. With that he was able to bring the parts what he thought might be the problem with him when he came to my home. Saving time and money which is a very big deal to me and most people I know.
I highly recommend CHW keeping his service for a repair choice. And the $45.00 cost for the repair I had to pay is a great reasonable price. Hope when it is time for me to renew my Policy I can still get it at that Repair Fee price. So anyways the Tech repaired my appliance with the part he brought, the same day and even gave me some pointers on keeping my appliance in tip top shape. So I am very satisfied at least for my first claim ever using CHW. Regards and Thanks, Kerry
This was my first experience using my Choice Warranty program, so I wasn't sure what to expect. I called the service number and set up to have a repair person come to fix my washing machine. The next day I received an email from Choice informing me that they had so far been unable to locate a vendor who could come in a timely manner. Choice offered another option - one where I could find my own repair vendor, submit an estimate, pay for the service and be reimbursed for all except my $60 payment. I have a Sears Kenmore washer that I love, and went online. I found a very reputable vendor who could come out that very day! I am wondering who the vendors are that Choice uses here in my town - I was able to easily locate a vendor and make an appointment immediately. I chose this option.
Today a very nice repair technician called and came out to the house. She was able to diagnose the problem, locate the necessary parts and repair my washer. Choice requires the vendor to contact them with an estimate; she had to provide many details including part numbers, descriptions, etc. I surmise this is to keep vendors from gouging them, however, I wanted my machine repaired in the best way, with the best parts - I did not want a new machine. We finally figured out all of the estimates, billing, payments, all done with smartphones these days. I think I will use this option for any future service needs - it was more efficient and faster than using the phone or internet.
I purchased a Choice Home warranty repair for 6 years. I've had it since 4/24/17. I used it for the 1st time, for my washer, a water pump failure. I called choice warranty, and reported it. Choice Warranty arranged for a technician to call me. I told the tech., about the error code on my appliance, error/OE, which meant, the water pump had gone bad. The tech reaffirmed the appointment with me. That Choice had set up. The tech. and his helper, came out to my home, on time. They made the repair, and my washer works great!
I would say the entire process went extremely well. Choice Warranty has given me total peace of mind. I have a tendency, to not have the best of luck with equipment, in my home. I think having this type of 24/7 protection is wonderful! I now know, if anything goes bad in my home. It will only cost $45.00, for a service call. I look at this way, we buy car insurance to protect us and our cars. It makes perfect sense to protect all the expensive stuff in our homes. Appliances, water heaters, air conditioning, furnaces, roofs, water pipe clogs, electrical systems, freezers, spas, pool pumps, ceiling fans, and many other things you can get protected.
I just thought of, how expensive it was, just to keep service plans going for each one of the things, I mentioned. And realized this was a much better way to spend my money. They not only will repair these things in your home, for the $45.00 service fee. But if they can't fix it/them they will replace it/them, FOR FREE! When you buy extended warranties, like on your fridge. They won't replace it, if it can't be fixed! But Choice Warranty WILL replace it, in the event it can't be fixed. So, if your fridge, or your central air, or something else fails in your home that is protected by Choice. It will would cost you, a heck of a lot more, than Choice Warranty charges for covering all of your stuff, for six years of peace of mind!
So now I know, if my fridge fails, and can't be fixed, I get a brand new one, for $45.00. You can't beat that!! So, hell yeah, I highly recommend them!! And NO, I don't represent them, OR work for them! I am just a very happy customer, who believes in the peace of mind, that Choice Warranty gives me!!! I made the right Choice, in choosing, Choice Warranty Protection, and so should YOU!!!
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Jennifer - was extremely helpful and knowledgeable. Her assistance in breaking down not only the actual plans but she went into great detail the payment plan breakdown. Jennifer was able to contact her manager to gain a better deal that would better suit my financial situation.
Looking forward forward having Choices for our home warranty. We have been looking for one to cover our whole home and our price range. Thank you for being so nice. We like not having to choose our contractors. We call you and the job can get do right.
I entered a claim to have somebody come to check my furnace, since the company that came to do maintenance mentioned that the capacitor needed to be replaced, and that the exchanges might have a crack. CRS heating came and changed the capacitor and checked the furnace with a camera and confirmed no cracks in the exchanger, so the furnace should be working with no issues.
You can be pleased with the work your technician did. It was excellent. However, the issue of payment for service. I gave him the $45 check and would be happy to pay him for the parts, but would appreciate the balance of his Labor bill being covered by Choice. I thought that is what I paid for, was service from Choice to be the go between with Warranty issues in situations like this. The Customer Service I received from your Technician was Tops, However I did not expect to cover everything in this situation. That is why I purchased this coverage.
I ordered online because of an e-mail. I received a callback, and the representative was very help, and asked questions that where not covered in e-mail. He was able to get me a better coverage and a longer contract. Very helpful.
Choice Home Warranty coverage exclusions
Home warranties are designed to cover normal wear and tear of the appliances and systems in a home. Warranties generally don’t cover pre-existing conditions, cosmetic issues or item upgrades.
Sometimes, there may be parts or components of a covered system or appliance that are not covered. For example, while Choice provides coverage for clothes dryers, that coverage doesn't extend to problems regarding noise, venting, lint screens, knobs and dials, doors, door seals, hinges, glass, leveling and balancing, or damage to clothing. A full list of inclusions and exclusions can be found in Choice Home Warranty’s user agreement.
Choice Home Warranty coverage limits
Many home warranty contracts will specify a coverage limit, which is the maximum dollar amount they agree to pay out per item or per contract term. If the cost of a repair or replacement exceeds the coverage limit, the customer is responsible for making up the difference to get the item fixed.
Choice Home Warranty provides a dollar amount coverage limit for their covered systems. Choice Home Warranty’s user agreement does not specify a dollar amount coverage limit for appliances. The coverage caps listed below represent the total the company will pay to access, diagnosis and repair or replacement the system in question. A limit may be set per covered item or per contract term, generally one year.
|Ductwork||$500 per contract term|
|Electrical||$500 per contract term|
|Heating||$1,500 per covered item each contract term|
|Plumbing||$500 per contract term|
|Pool/spa||$500 per contract term|
|Septic system||$500 per contract term|
|Septic tank plumbing||Limited to a total of $200 maximum|
|Well pump||$500 per contract term|
Choice Home Warranty claims
Customers follow these steps to request a service from Choice Home Warranty:
- Call or login to the online account center to report your requested repair. Choice Home Warranty’s call center is open 24/7 every day of the year.
- Choice will then contact one of their authorized technicians. This will occur within 48 hours of your initial request.
- The service professional will reach out to you to schedule your service.
- Service call takes place.
- Payment is due in the form of your pre-set service call fee ($75).
Choice Home Warranty guarantees their technician’s work for 30 days on labor and 90 days on parts. Should an issue occur with the repaired item within this time period, you will not be required to pay another service call fee to get the item serviced again.
Choice Home Warranty FAQ
- Does Choice Home Warranty require a home inspection?
No home inspection is required to get coverage from Choice Home Warranty. However, they do not cover pre-existing conditions. This is typical of most home warranty providers.
- What do I do if my claim is denied?
Choice Home Warranty may deny a claim if the problem is determined to be a pre-existing condition or the result of misuse or abuse. It’s important to keep up with regular maintenance on your home’s systems and appliances, even if you have a home warranty. A home warranty will not provide maintenance services for you. If your claim is denied for any reason, you may submit an appeal and request to have the decision reviewed. If your claim or appeal is denied, you would be responsible for the cost of the repair.
- How do I cancel Choice Home Warranty?
You may cancel your Choice Home Warranty service within the first 30 days of your initial order for a full refund. A $50 fee will be assessed.
Is Choice Home Warranty worth it?
Choice Home Warranty covers most major systems and appliances at a relatively low cost. If you’re looking for home protection in the form of a warranty, Choice Home Warranty may serve you well. It’s an especially good choice if you’re concerned about roof leaks since Choice Home Warranty is one of the few companies to offer limited roof leakage protection.
Whether a home warranty is worth it really comes down to how often you plan to use it. If you anticipate needing more than a few home repairs in the coming year, a home warranty can be a solid investment for your budget and your peace of mind.
Choice Home Warranty Company Information
- Social media:
- Company Name:
- Choice Home Warranty
- Company Type:
- 1090 King Georges Post Road
- Postal Code:
- United States
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