Choice Home Warranty Reviews

When he had the whole thing assembled, it was a long, cumbersome set of rails that had to be picked up and installed against the ceiling of my garage. He did that himself. He had a system of doing that. Pick it up here, set it there, get under it here, and push it up. It was amazing and there was absolutely no time lost. He was working single-handedly. I watched most of it. I hope the company realizes what an asset they have in this young man. I was very impressed.

Depending on what the prime quality that people want, Choice would be one of two. I've had a couple of offers that are cheaper than Choice. If price is your prime objective, Choice would be second place. For me, they are the best overall. I renewed mine for next year. The marketing is way hell overdone. I must have gotten at least 10 people calling me about wanting to renew. It was a pain. I heard the sales pitch so many times, I could give it. When somebody renews, Choice needs to have a system where you can turn off the salespeople.

2. Replacing my furnace valve and T pipe after I smelled a leak. All in one day - I hardly had to wait and Sierra Mechanical was wonderful. And Choice Home Warranty covered everything. 3. When I first moved in, my catalytic converter on my A/C went out and there was a major heat wave. I called Choice Home Warranty and they did not have an HVAC who could help right away (due to heat wave most likely). It took 2-3 weeks to get it replaced and then it was hard for the tech to get it approved, and I had to call on the person who sold me the warranty to advocate for me because Choice Home was not ready to pay for the replacement of it.

As a new owner of the home, I had no access to the previous owner's warranty information, which they said was the problem - that it was still under warranty. But with the help of my advocates (including the HVAC person they assigned me who carefully explained the situation to them), I was able to get it approved. So far so good in getting important things covered.

I have saved a lot of money with Home Choice warranty. So far, they have honored my claims. The air conditioning claim was a tough one. It took 3 weeks in a heat wave (I could have tried with my own HVAC company but feared losing my appointment with them and I didn't know if I would have a harder time getting my claim approved) and they weren't eager to cover it when the HVAC person assessed what had broken. I was grateful for my angel who advocated for me. On everything else, they have been fantastic, and they did cover the A/C repair too, and I am grateful for all of their services so far.

One company handled both the repair of the dryer and in the decision process to replace the washer. The service tech that came out was very knowledgeable. I was impressed. He had the drum out. He had the front of it off. He said, "This won't be too bad to fix. I know what it's gonna take to fix it." He had it all put back together so that visually, you couldn't tell it was not a functioning unit. It looked just like every day. He had the part in less than a week. He came back out and had the unit again, all apart, new part installed, put back together, running ready to go. He had that done in under two hours. I'm impressed with the companies that Choice Home Warranty chose in this situation.

I questioned the original amount. The rep explained to me that a long time ago, they would buy the replacement unit and ship it to the homeowner. They had numerous complaints over that. So what they've done now is they don't go with replacement cost. They go with, "What could we buy it for at the wholesale value? And that is the price that we will give the homeowner." I said, "Are you for real? So you guys could buy a new washer, washing machine for $280, yet, Joe homeowner, he ain't gonna find one for less than 550. What's he supposed to do?" And she said, "I'm sorry. But that's been our policy for the last X number of years." "But what you have quoted us is not life value for what we have.” So, she increased our payout by 35%. She asked, "Can you tell me what your manufacture is?" Within 30 seconds, she approved us to get more money to replace our unit.

A lot of homeowners, when a piece of equipment dies, they look at it as an opportunity to upgrade and to get newer and more bells and whistles. That is another reason why they don't buy a new unit and send it to us because the homeowners would be, "Give us the money, and we'll pitch in some of our own money and get a newer, bigger, better thing." That's what they did. And it went smooth. I am happy with it.

The Choice Home Warranty process to identify technicians to service customers is problematic. I made the request for a technician to service my air conditioner on Saturday, July 1 and by Monday, July 3, none of their technicians in my area "picked up" my claim. I had to select the reimbursement option. The reimbursement option comes with great potential temporary cost to repair an air conditioner or replace one.

I recommend Choice Home Warranty reviews the processes to identify and get technicians to service claims. For example, they should contract local companies to provide emergency service-and not having air conditioning on the hottest days of the summer so far -110- is an emergency - when their technicians do not "pickup" claims within two (2) days-48 hours.

In addition, when a claim is not "picked up" in two days, Choice Home Warranty should pay for the repairs that the company submits through its portal. It is unfair for the customer to pay for repairs and be reimbursed within 30 days when the area Choice technicians in an area do not "pickup" a claim. I believe the requirement that the technician should complete their report in the Choice portal is fair. I believe the process, which requires specific information is sufficient to show the technicians' qualifications and support the repair cost.

Finally, I want to reiterate that the Choice Home Warranty reimburse process should be reviewed and changed so that customers do not have to pay for repairs when technicians do not "pick up" their claim. In addition, Choice should have contracts with local companies so that they can respond when local technicians do not "pick up" a claim.

I contacted Choice and another tech was scheduled to see what the error was. Kyle came and after checking several things it was decided that the thermistor (?) was bad. Kyle did not have a replacement and he will have to order the part and have it sent to me. I received the part on 6/13 and I am waiting for another tech to arrive on Monday 6/17. Efforts on my behalf to get someone out here before Monday did not work and I am waiting for the thermistor to be replaced.

All in all waiting for several weeks to have a dryer repaired was not good, I believe that the Chris the first tech should have checked further along to see if the thermostat or thermistor could have also been bad, it would have saved a lot of time. But can understand by replacing the heating element, he figured that may have been the issue. I do believe that a $45 dollar payment when the 2nd tech arrived should have been covered due to problem not solved. The $45 dollar payment for the new tech I believe will be covered due to a return for a new thermistor replacement. Overall, hopefully the problem will be solved, I will know on Monday 4/17 if E1 error indicator has been repaired.