Choice Home Warranty Reviews

I did a lot of research and looked at all the reviews. I also looked at the home warranty policies offered by different companies and their monthly payments were based on what they cover. I decided to go with Choice and I have them for eight months now. I've used them twice and I got a third one in the works right now. You can either go online or you can call them, then you submit a claim of what the issue is. Every time I've called them, they always say I can wait online, or they'll call me back. So, I always choose that option and they usually get back to me within a half an hour. You should also watch your email because they send you an email saying they have a technician scheduled as well as the date and time of such scheduled. They also give you the information on how to contact the individual that they have selected for you. So the process is very simple.

My Realtor highly recommended Choice Home Warranty when I first bought my house 10 years ago, and I've been with them ever since. They're wonderful. When I set up a claim, I go online, click buttons, and describe my problem. Sometimes I would write a paragraph writing specifically what the problem is, and then I would hit “submit claim.” I would then get an email saying that they received the request, and they would get in touch with a technician shortly and let me know. It's not a long wait time for Choice to get back to me with a technician.

Updated on 08/20/2026: Choice Home Warranty seems to be a good investment if you own an older house that may have problems, however I had my washer go out and I had to pay Home Warranty $75 to have the service technician come out and evaluate the situation. He came in on time and made the evaluation that I needed a new card for the washer, but when he left I had to pay him another $75 on top of what Choice Warranty had me pay. They determined that the washer was a loss and I had a guy call me from Choice Home Warranty and tell me that they were sending me a Lowe's Gift card in the mail for about $669 and to date I have never received this payment. I had to go buy a used washer instead of a new one because we never received the gift card.

I’ve been with Choice for four months now. I have an older home, so you never know when something's gonna go out. I just looked at what they provide and decided that I would go with them. I've had an issue already. And they sent someone out who was very efficient, and they fixed the problem really quickly, and then we're back to normal. The issue was with my dryer. I called in to find out what I needed to do, and I followed the procedures that they have. Then they provided me with someone who could fix the issue. The person contacted us and gave us a time period that they were available, and we could be home. And then they came, and they fixed the problem.

Most of my experiences with Choice Home Warranty have been good. However, I had a really bad one. It was with my refrigerator and it was as if they didn't want to pay for it. They kept saying it was the motherboard and they sent out numerous people. They finally ended up having to replace it but it took two months to do that.

Fast response and professional and courteous repair by Malik. Great job!

CHW has been there everytime I have had an issue. I have no complaints.

Replacement of my garbage disposal. Fast and easy. I hope all future request are as smooth as this one. We will see...

Very efficient process. I filed a claim for a refrigerator leak, and Choice Home Warranty found and scheduled the repair. Within 2 days, it was taken care of. Very easy.

Leo was very nice, patient and polite and explained things well. However he said he was going to send his contact info and did not do that. I have a question about adding something to the warranty.

It was easy to join Choice Home Warranty. We hope that when we need any repairs, they send good quality technicians>.

The representative who helped us was very helpful. He knew what he was talking about, which made a very smooth transition to signing up. We were very happy with our plan. It is a relief to have this in place.

The customer service Juan was exceptional. He was patiently explaining things to me. He reviewed each step, he answered all my questions without pressure or rushing me. An exceptional young man and a great asset to your company. I look forward to working with you all.

Account Manager Moe ** made a great offer we could not pass up. Thank you Moe.

Very quick professional service. Only sorry the same problem started again and looking forward to seeing what the technician can provide.

I am very pleased with this company. My microwave went out. The service I had today was good quality and professional. I only waited two days before someone came out. I recommended them to my cousin.

Great Service and flexible. They stand by their warranty. Used them three or four times.

I would like to give the plumber/technician an outstanding review, Elijah. He was professional, knowledgeable, respectful, and a very hard worker. I spoke to Elijah the case manager and he was professional, well spoken and informative. I have spent to many hours on hold and attempting to communicate with other reps with no results. Communication skills poor, difficult to understand and misleading. Service reps were unable to find my policy, claim number and referred me to old, cancelled policies. All identity questions answered (name, phone number, residence address, ZIP code, policy number). Continued confusion, unacceptable.

Anthony was very helpful and answered all my questions.

This was an exceptional experience. Agent is awesome and a real benefit for your company. His knowledge and personality are excellent. Not overbearing or pushy, just the right amount of technique and ability to communicate with customers. I would have tried to recruit him if I was not retired.

Trent plumbing has been the best plumbing company sent to us since using Choice warranty. He explained everything he did. Gave me options. And cleaned up when finished. Even helped with one extra thing before leaving. And showed me how to improve what I was using. I will use him again.

They came on time, very knowledgeable, and worked safely. Cleaned up everything when done.

Joseph M. ** was very professional and answered all my questions. It was such a pleasure talking with Mr. **. He was polite and did not pressure me. He took his time to explain your company services.

Tech was very knowledgeable on what was needed to be done.

The technician sent for the repair was fantastic. My issue is with the warranty company itself. First, you cannot ask for a return technician if you wanted one back that previously worked on your equipment. Second, when you call the warranty company, all you are going to get is an AI generated answering machine that will talk to you. You never actually get a human being on the phone to discuss anything.

The technician was great, informative, and helpful. Unfortunately, the actual issue wasn't covered so we didn't use his services.

Very quickly addressed the issue. The company came out the very next day and fixed my ac.

Technician was great but Choice Home Warranty would not cover repair.

My microwave went out on around 13 Oct 26 and a claim was submitted. A Sears technician came out on 27 Oct. and determined that another part was needed to repair the unit. The Magnetron was ordered today but the next available time for repair has been set for November 17, which means I have not had my microwave available for over a month. I had to go and buy an $80 microwave from Walmart to hold me over. I would like reimbursement for this expense. You could have replaced the unit with a new one and saved you money and save me a lot of headaches.

The technician showed up on time as promised. He was very friendly, explained to me what he had found and how he was going to fix it. I was particularly happy to hear he had the parts he needed so I didn’t have to wait weeks for that to get solved. President Trump on stage a rally in Texas yesterday, we were with her 12 year-old

The customer service rep that I spoke to listened intently to my issue, repeated what I told her, verified my name, address, and phone number and informed me that I would receive a email with the date & time when the service person will come to my home.

My technician from High View Plumbing was great. Great experience.

Our service techs showed up really fast, A+ for that. Really nice. And it was after 5. I have 2 small issues. One was how they wrote up the problem. We got a pretty big leak in the bathroom sink faucet and were losing water. That was the fix. Husband ran to store and bought new faucet and we called for a fix. Tech wrote that they came to put in a new faucet. No mention of why we called for water leak. We had them return the next day to make a small fix. Very easy to work with, though and it was completed and fine.

For what seemed to be a simple job I was very unhappy with the Denied decision and House is still Unsafe!

The Technician was very knowledgeable and respectful. He identified the problem immediately and worked very efficiently to resolve the issue. I love that he covered his shoes immediately before entering.

The Appliance Technician that came out was awesome. He immediately identified the issue with my freezer and got it fixed quickly. He was very friendly and professional.

Easy online access with rapid response time. Excellent communication with service techs

I love Home Choice Warranty but wish they covered more services.

Outstanding service, capability and professionalism. I'd recommend them in a heartbeat 💓.

I don't understand why Choice Home Warranty has almost 5 stars. Maybe it used to be good; I've had it for almost 4 years, and it was always fine until my last experience with my washing machine. I filed a report so they could come and check my washing machine because it stopped draining water. I filed the report on a Saturday, and they were supposed to check it on Monday, but they never showed up. When I called again to find out why they hadn't arrived, they just said they didn't know and that they would schedule another appointment and get in touch. They were supposed to come on Friday of that same week between 12 and 5, but they didn't arrive until 7. I lost a day and a half of work because of their irresponsibility. The diagnosis they gave was the water pump motor, which they said they would order and that it would arrive at my house.