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Choice Home Warranty
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Choice Home Warranty

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Choice Home Warranty

About Choice Home Warranty

Choice Home Warranty offers comprehensive protection plans that protect against the unexpected cost to repair or replace major systems and appliances. The company offers two plans and covers household items regardless of age. Customers can make claims 24/7 through the online account center or by phone. Choice Home Warranty plans are available in all states except California and Washington.

    Overall Satisfaction Rating

    • 5 stars
    • 4 stars
    • 3 stars
    • 2 stars
    • 1 stars

    Pros

    • Optional roof leak coverage
    • No transfer fee
    • 24/7 customer service

    Cons

    • Cancellation fee
    • Not available in all states

    Bottom Line

    A Choice Home Warranty plan can provide budget security and peace of mind for homeowners and can make your home more attractive to potential buyers, especially if covered major systems and appliances are older.

    Top Choice Home Warranty Reviews

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    Rated with 5 stars
    Verified

    … I was pleased with the service and repair getting completed so quickly. I was also very satisfied with the electrician. He was friendly and knowledgeable. He wore a mask without...

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    Rated with 5 stars
    Verified

    Service was quick and he fixed the problem immediately. He was polite and nice. I would recommend him to anyone. Our deductible covered the part and labor. We were very pleased wi...

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    Choice Home Warranty coverage

    Choice Home Warranty covers all major home systems and appliances. In addition to the items covered in the Basic and Total plans, other items are available to add to your coverage plan. Coverage usually begins 30 days after enrollment, and policies typically last one year.

    Basic Plan
    The Basic Plan covers 14 common home appliances and systems:
    • Heating system
    • Electrical system
    • Plumbing system
    • Plumbing stoppage
    • Water heater
    • Whirlpool bathtub
    • Oven, range and stove
    • Cooktop
    • Dishwasher
    • Built-in microwave
    • Garbage disposal
    • Ductwork
    • Garage door opener
    • Ceiling and exhaust fans
    Total Plan
    The Total Plan covers 18 of the biggest home systems and appliances, including your air conditioning system, refrigerator, and clothes washer and dryer, which are not part of Basic Plan coverage. Covered items include the following:
    • Air conditioning system
    • Refrigerator
    • Clothes washer
    • Clothes dryer
    • Heating system
    • Electrical system
    • Plumbing system
    • Plumbing stoppage
    • Water heater
    • Whirlpool bathtub
    • Oven, range and stove
    • Cooktop
    • Dishwasher
    • Built-in microwave
    • Garbage disposal
    • Ductwork
    • Garage door opener
    • Ceiling and exhaust fans
    Optional coverage
    After choosing the Basic or Total plan, customers can choose to add any or all of the following optional coverages:
    • Pool and spa
    • Well pump
    • Sump pump
    • Central vacuum
    • Limited roof leak
    • Septic system
    • Second refrigerator
    • Septic tank pumping
    • Standalone freezer

    Choice Home Warranty cost

    Choice Home Warranty prices range anywhere from $46.83 per month to $54.75 per month.

    Most plans from Choice Home Warranty have a flat $85 trade service call fee per claim. You pay this fee to the service provider who comes to your home. If the cost of a repair or replacement exceeds the coverage limit, the customer is responsible for paying the difference.

    Choice Home Warranty exclusions

    Choice Home Warranty plans cover all components and parts of certain appliances, such as washers, dryers and garbage disposals. Other appliances and all systems have coverage exclusions. It’s important to read the service agreement thoroughly so you understand the terms before you sign up.

    For example, water heaters are covered in Choice Home Warranty’s sample contract, but holding or storage tanks, vents and flues are listed as excluded. This means that if your water heater breaks because of a problem with the storage tank, it won’t be covered.

    Keep in mind that Choice Home Warranty also won’t cover any preexisting conditions, whether known or unknown. Misuse, abuse or failure to maintain a system or appliance is another reason a claim can get denied. Ultimately, it’s up to the company whether a covered system or appliance is replaced or repaired.

    Choice Home Warranty FAQ

    What are Choice Home Warranty’s coverage limits?
    Generally, Choice Home Warranty won’t pay out more than $3,000 per contract item. The company will pay up to $500 to provide access to covered items through walls, ceilings or floors and return the opening to “rough finish” condition.
    How do I file a claim with Choice Home Warranty?
    Customers follow these steps to request a service from Choice Home Warranty:
    1. Call or log in to the online account center to request service as soon as you notice a problem. You can make a claim online or call 24/7.
    2. Choice Home Warranty will then contact one of its authorized contractors to set up service. It will let you know the contractor’s name and phone number and the appointment time — usually within 48 hours.
    3. The contractor arrives for the appointment and repairs or replaces the system or appliance. You pay the service call fee of $85.
    Does Choice Home Warranty require a home inspection?
    No, a home inspection is not required to get coverage from Choice Home Warranty.
    What can I do if my claim is denied?
    If your claim is denied for any reason, you can ask for Choice Home Warranty to review its decision. The company may ask for maintenance records as part of this review. Choice Home Warranty may deny a claim if the problem is determined to be a preexisting condition or the result of misuse, abuse, neglect or failure to maintain the appliance or system according to the manufacturer’s directions.
    Can I cancel a Choice Home Warranty plan?
    Yes, you can cancel your Choice Home Warranty service within the first 30 days of your initial order for a full refund. If you cancel after 30 days, you will receive a prorated refund; an administrative fee of up to $50 is assessed.
    Where is Choice Home Warranty available?
    Choice Home Warranty is available in all states except for California and Washington.

    Is Choice Home Warranty any good?

    Overall, we think the company is worth considering if you decide you want a home warranty. Choice Home Warranty has comparably lower starting costs for plans than some other companies. It also offers occasional specials, like providing the first month of coverage at no charge. Most verified complaints appear to be about claims disputes, which is common with most warranty companies.

    Choice Home Warranty Reviews

    Over 25k reviews since 2012
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    2 featured reviews
    How do I know I can trust these reviews about Choice Home Warranty?
    How do I know I can trust these reviews about Choice Home Warranty?
    • 3,428,233 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 5
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 7, 2021

    We put a claim in on our air conditioning unit in mid September and it was assigned to Columbus Heating and Air. The unit had stopped blowing air into the house. Columbus Heating and Air stood us up multiple times using the excuse of bad weather, which wasn’t the case at all. When he finally showed up he spent a couple minutes at the outside unit and then told us it was completely out of Freon, which had just been filled the previous month. He said he was going to put in a request for a leak check. Whatever he put in was approved and we went through the process again of him pushing us off. We ended up troubleshooting the issue ourselves waiting on this guy and had cool air blowing in the house again but still wanted it checked just to make sure nothing else was going on with it.

    When he finally came back the second time, he went to the unit in our upstairs, took pictures of rust on the overflow pan, and left. There was no checking for a Freon leak which is what we thought he was coming back to do. That night I received a message from him saying that the warranty company had approved a whole new AC system. We were going to have to pay $1300 out of pocket. That’s when we requested a second opinion and another company come check it. Columbus Heating and Air then contacted me, asked if we had requested someone else, and then said all we needed was a new evaporator coil and not a unit. That was clearly another lie. Nothing had been discussed with us.

    Hughs Heating and Air came out, thoroughly checked everything, discussed everything with my husband and came to the conclusion that our thermostat had just gone bad. That was what we had troubleshooter and fixed waiting on the other guy. The unit was and is back to working normally. The technician from Hughs stated that he had been out to multiple customers home within the last couple weeks that Columbus Heating and Air had been at and was hearing the same stories. The units are working as they should but that guy wants to replace everything. Columbus Heating and Air is doing nothing but ripping customers of Choice Home Warranty and the Warranty company themselves off. He’s a fraud. He will never step foot on my property again. Hughs Heating and Air is fantastic though.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Aug. 27, 2021

      Mike was the one who diagnosed my hot water heater issue. He also pointed out certain issues to be aware of while in my laundry room such as adding some support braces for the pipes to the ceilings as well as pointing out a possible kink in the gas line hose connector to my dryer that Lowes did a couple of years back when replacing it w/ the one I bought from them.

      He pointed out & warned me to replace or cover the gas boiler metal box that attaches to the flume that takes away the carbon monoxide since there was an apparent drip from one of the pipes above it. It is quite rusted & corroded to the point that any nonsignificant pressure could rupture & open up any time opening which would be dangerous. He mentioned it's likely such a small leak that it is a drip here & there perhaps during the winter time when the boiler is on, but it adds up over the years. He highly recommended I place another Carbon Monoxide detector in that room even though I had one at the basement stairway 1/2 way to the ground floor.

      Mike discussed getting a water heater w/ me that met the exact specs of the one I had which was a gas 40 gallon 40k BTU model w/ a 12 year warranty. He made sure to replace the one w/ the same exact specs & also recommend the A. O. Smith water heater which was American made & top notch quality for residential water heaters which one of the local Lowes carried so no wait for delivery. He was adamant about replacing like for like since he didn't want to replace it w/ one that only had a 6 year warranty as mine was 12 years. Of course the warranty had just expired the year before.

      Jose was the actual heating specialist who replaced my corroded, leaking water heater tank w/ the new one. He went way above & beyond just replacing it while also cleaning up after himself. He was patient w/ my questions regarding many of the steps, tools, & parts that he was using. He double/tripled checked for gas leaks not just from the water heater, but also from my nearby gas boiler & dryer. He did provide & wrapped a support strap for some of the overhead pipes to prevent potential rattling from incoming cold water pressure into the water heater.

      He particularly helped me checked the various drain pipes that had backed up in my basement bathroom which was in an adjacent room to the laundry/boiler/water heater room. He helped me finally determine the different pipe(s) that connected to the bathroom sink which would back up just in the past week or so every time we ran the kitchen sink or dishwasher from the floor just above it. It was happening around the time the hot water heater broke down so wasn't sure if because we were turning on/off the main to slow down the water heater leak & then washing down the little bits that we were toweling off from the floor that it was or wasn't the root or main cause for the backup we were experiencing.

      He helped me flush out the water from the laundry sink which fed directly to the main line towards the front of the house & we watched it flow more smoothly at the main drain line there. He helped me determine that bathroom standing shower connected to the toilet adjacent to it which also connected to the laundry room sink that he flushed & noticed no backward flow so knew that there were no issues w/ those drain pipes.

      We then totally focused on the bathroom drain pipe which somehow did not connect to the standing bathroom drain pipe even though we saw the pipe running into & alongside it which I had assumed as I was snaking it that it would eventually go through that very same standing shower drain pipe but did not. He was able to snake out as much as he could the gunk build up. He was about to help me replace my bathroom faucet line, but unfortunately, he discovered the small crack in the sink so there was no point.

      I now know that I should get a longer electric snake from Home Depot & clear out more gunk since his only was able to go 8 feet as he swapped out his 80' electric roto rooter type snake to fit the water heater into his van. I am way more confident about the flow & condition of my drain pipes in the basements towards the front water main access that leads to the street sewers. I will also be replacing the entire vanity & sink along w/ a new faucet, supply lines & couplings to the drain pipe. He showed me the steps including putting the small pieces of the faucet together when I'm ready to install the new sink. If I have any issues I am more than sure they will be able to advise &/or come & help. Again top notch from both Mike & Jose & can't recommend them enough!!!!

      3 people found this review helpful
      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: Feb. 26, 2021

      I've been with Choice home warranty for over 2 yrs now before I had Home shield. It came with my house when we bought it. I would never recommend that company to anyone. It was a joke. I had A $75.00 pay out. First thing that went out 15 days after we bought the house was the ac system. They sent out a technician in his 70s. He said the system was low on r11. I've work on car ac systems for a while now and I asked if he was going to do a leak test. His response was, "No. They lose Freon." Well not if there's no leak they don't. He charged me $110.00 to fill it. It lasted a week. Another call to them they sent out a different technician. He tested it and said my a-coil was bad and I'd have to pay $1500.00. Well they bought out my ac for $800. Had it fixed for $200. All it was is they didn't seal the lock outs.

      Choice has never given me a problem on repairs. They even let me use my own service people if they can't get one out and reimbursed me for it. I'll stay with choice. I've only used them for a couple plumbing problems and electrical plugs and a couple ceiling fans but no problem. I carry the Platinum plan. I'd tell every one to get it. My electric box rusted out and it wasn't covered but they gave me some money on it to help cover the cost of replacement. If you take pics and show them what is really wrong they will work with you. I'm very pleased with this company. I'll be a life long customer. They're not like a lot of these rip you off places. They stand behind what they say and guarantee you get the best. I'm old school. If I find a technician I like I stick with them. So far I have a ac and heat, electrical and plumbing. Next to find is a good appliance technician. You get your money's worth with choice home warranty.

      40 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Jan. 23, 2021

      Choice Home Warranty has not backed down from their obligation to me. We had a bump in the road when my refrigerator went out and the money they provided for it was enough to help me upgrade my refrigerator. I was curious to see how other home warranty plans worked so I took out a second home warranty plan out and waited to see what might happen. Then my toilet seal broke and I had water running out of the bottom of the toilet. I thought “here is my chance to see what another warranty company would do. I called this other company and they sent a guy out. He looked at my toilet, then went into my crawl space. His news was grim. He said a piece of pipe needed replaced in my crawl. I asked how much it would cost. He gave me the price of $1,050. I was shocked. The other company denied the claim saying it was outside the living space. Not the house, but the living space.

      I called Choice at this point, hoping for a better outcome. The plumber was very clean and friendly. I explained what happened with the other company. He pulled my toilet and replaced the wax ring, which solved the problem. Then I asked him for his opinion on the pipes in the crawl. He went into the crawl and came back to tell me that the pipe was fine. It just needed a couple of brackets to hold the pipe up and explained to my roommate how to do it.

      The other company cost $60 co-pay and the 6 months I paid for 2 services but was a well earned training tool for me. I had been upset with Choice over my refrigerator but see they were being fair. The person over my choice account on my refrigerator had put me off but this last issue showed me that they were honest and fair. I won’t be leaving Choice Home warranty now. This experience was an eye opener and was well worth the money I spent to compare to another company. I have had three different companies as a home warranty and from the three, Choice home warranty is the best for the money and the companies they send are reliable and honest. Thank you Choice!

      21 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Dec. 29, 2020

      I want you to know I have retired recently and been shopping for a home warranty! I was lucky enough to receive a telephone promotion phone call. When I was referred to Francis ** in the sales department, I finally got exactly what I expected from Choice Home Warranty! Your advertisements and consistent emails proved to me that you would be just as likely to serve me as completely! This employee Francis, absolutely did deliver! I made a point of telling him so oh, and also that he made my day!

      My first Contact was with Tanya from the call center and on this initial phone call I spoke to a salesperson that provoked me to the point where I dismissed him by hanging up on him!! I called back, ask for management and was put on a waiting queue. I waited a short time and then call back directly to the sales Center, because I went to your website which was very complete and gave me instant and direct contact with Francis. The nature of the professional attitude that Francis delivered immediately made it worth calling back! He made sure I understood that what I had experienced with the previous salesman was unacceptable and that he would definitely make it right! Then much to my surprise I got to experience the different levels such as VIP. I did not know there was even an extended warranty available oh, and the telephone promotion price was so good that I wound up purchasing a 6 year plan!

      I would never have known about any of this had I not been inclined to listen to the salesperson I finally did get a hold of. His method of explanation was concise and easy to understand. His great attitude was a relief, and also exactly what I would expect of Choice Home Warranty, which is the reason I responded in the very first place. Six months of shopping through different home warranty companies made my choice easy thanks to the promotion call, and the subsequent follow-up by Superior sales person who showed me the value of my purchase of a home warranty policy!!

      Feels good going into the new year fully covered for my most recent efforts at home improvement, including all brand-new appliances, 2 new bathrooms and all Electric and Plumbing.! Again having recently retired and going on to fixed-income makes this an even more valuable policy! I absolutely plan on discussing my purchase with my friends and family and encouraging them to do the same! It just makes great and good sense! Thank you very much!

      13 people found this review helpful
      Rated with 3 stars
      Verified Reviewer Verified Buyer
      Original review: Oct. 11, 2021

      Our first unit experienced problems and you all covered nothing due to an exclusion in your policy documents. The second unit had a problem and it was fixed. We spent money on the first unit that you should have covered and didn't. This is why you get a 3.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Oct. 11, 2021

      Choice responded quickly with an appointment when we had no hot water going into the weekend. While I was able to restore the hot water myself, I appreciated the quick appointment time even though it was over the weekend. I set the claim online and they provided the appointment promptly.

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      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 11, 2021

      CHOICE Home Warranty Company - Deadbeat company. I purchased a 42 month home warranty with Choice 9/2021 for $1176. In August of 2021, my HVAC completely broke down. Choice could not find a technician as the weather was 95 degrees. I contacted the last company they sent and it agreed to service the unit, even though CHOICE was not paying for services on other jobs they accepted. CHOICE and the service company agreed to the reimbursal method so my technician posted the estimate on their site. Choice replied on their website to me indicating the work could be completed. Now that it is done, Choice will not cover the work.

      I asked to cancel the policy and they will only refund $426 for the policy that still has 31 months left on it. DO NOT USE CHOICE HOME WARRANTY! They are a deadbeat home warranty company. My close friend is experiencing the same issue with CHOICE for her appliances. This is a pattern of behavior for CHOICE Home Warranty. The best advice is to bank the monthly fee and cover your own service issues when they arise. Whatever the case, do not use CHOICE Home Warranty.

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      Resolution In ProgressRated with 2 stars
      Verified Reviewer Verified Buyer
      Original review: Oct. 10, 2021

      Last two claims resulted in denied claims. First one was for slab leak and since I used a vendor who charged less than half what CHW's wanted, claim was denied because they were not "approved". Took over a week to get a determination with no hot water. Second claim denied stating appliance covered by manufacturers warranty is in effect. Submitted appeal base on inaccuracy of reason. Manufacturer has verified that appliance is out of warranty and has been for over 1 year.

      Choice Home Warranty response
      We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

      Choice Home Warranty encourage all of our customers to review their coverage.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Oct. 10, 2021

      We had an unknown water leak. The technician conducted a thorough inspection of the house after determining the leak was somewhere in the house, eventually finding that it was a leaking float valve in a toilet. The process took somewhere between 1 to 2 hours.

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      Choice Home Warranty Company Information

      Social media:
      Company Name:
      Choice Home Warranty
      Company Type:
      Private
      Address:
      1090 King Georges Post Road
      State/Province:
      NJ
      Postal Code:
      08837
      Country:
      United States
      Website:
      www.choicehomewarranty.com

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