Vivint Smart Home

Claudia: Hi, my name is Claudia. I am from California. I was looking into Vivint to make sure I had security at the new home I was moving into this year. So I had considered two other alarm companies, but I'm pretty well versed in what my experience was with them in my past homes and I didn't want those issues. Vivint, I have seen has excellent camera, like, the, oh, I think they call it resolution. You can zoom in and you can see people at your door. You can even actually see what they're even carrying at your door. So I went with Vivint because of that. And I went online, searching, and actually Vivint contacted me, not, like, in a way where they are marketing, but literally a text came out from one of their people, and it was, like, a live person. It wasn't a automated deal. So I started communicating with him, and then we got on the phone and it just went from there. So Vivint made my purchase process pretty easily. I had looked at two other companies that I chose not to go with. And I was online searching. So that really was a way to optimize my time in looking to get things set up for my new location. They reached out to me via text pretty quickly. I responded to the text. I let that person know that I was going to be moving in around a certain period of time. No pressure. He said, get back to me when I was ready. I was ready. I started to text and ask questions. We reviewed what I would need for my location. And we started to create an order by phone at that point, after we had text a few times. That order was pretty simple. He was very clear in the price and the pieces I would be getting. He even gave me a promo piece that was going on at the time. So that experience was, it was just logical. It made sense. And it made me feel like I would be protected by the items, but also our conversation, he was aware of my circumstances. So he knew that I was really interested in getting it sooner than later. And so we booked a date, and that date, sooner than later, was really what I wanted. So he got me on calendar, and then I was happy to have that install. There was nothing in between that I didn't like as far as my salesperson went, or how the sale went, because it was very clear. I got lots of emails and confirmations from them, but I had referred a friend to Vivint who had then told me they have a F rating on Better Business Bureau. And so I actually text my sales guy and said, hey, this is what I heard. Some salespeople wouldn't respond, because now they think they've got the sale. What actually assured me of going with them was that he responded, and he actually responded with a very diplomatic response, and very transparent. So we went ahead and I made sure I had that appointment on Saturday, and it went from there. So my experience with the Vivint service team was excellent. They were courteous. My installer came to the door with his mask, with his booties. He was ready to enter my home safely. And I didn't feel like I had to question who he was. He identified himself. So that made it great. When he entered, he told me what he was here to do. They have these iPad type tools. And what they do is go over the bill, and the products, and how it's financed, and how everything should roll out, consistent with what the salesperson had told me on the phone and what we had gone over via email. All that was a fact. However, we did make one change. And in that one change, it was to my benefit. We removed something and we added a feature. That feature that we added would actually make my bill go down, but it actually was added safety measure for me. So I thought he was extremely knowledgeable. He had been with the company for a bit of time. He could tell I wasn't so technologically savvy, but I did need something that was gonna protect my house. And he explained everything. What I did like was it wasn't so much about me signing electronically these days. It was more about, there is a feature on Vivint's iPad to verify your face so that you are actually doing an audible yes or no, so that there is no way that you could be mistakenly or forging anything. It was just, yes, this is me. Yes, this is me, and I agree to this. So I like that deal. I'm being transparent. They're being transparent in what they're providing. So if there are any changes later on, I surely was made aware. He was timely. He got everything done pretty quickly for me. He reviewed everything a few times, and then he left. And I just thought based on his knowledge, I accepted his expertise for the recommendation based on his several reviews. I appreciated his transparency. He was courteous when he needed me to refer to something while he worked in my house for a couple hours. I came back, I acknowledged what he needed, then I went on. So I actually even felt safe while he was in my house doing what he needed to do. So my experience with him was great. My follow up from all the emails with their team of making sure the surveys that went out, I responded to, and I could only give them top stars because I didn't have any issues from my sales to my installer. So I really think that my Vivint security system is worth it. It is giving me peace of mind. I am able to handle my security from my phone when I'm leaving, when I'm entering, I am able to check my pad. I am able to make sure, and I love, this is what I love about it. My front door, lots of people walk by, it was recommended by my installer to put on the whoo-whoo recording sound. I really do think it's great because it does identify if someone's there in front of my door, the camera's capturing. It's also letting me know someone's there, but it's also letting them know that they're being recorded. So I feel like it's a great deterrent, but I also feel like any activity at my home is being recorded. If there's anything in question it's on camera and any type of entry, in an event of an emergency, and I'm away from my home or in my home, it's been set up to keep me safe, to notify police. Their process in making sure that I'm safe, the calls and things like that, I feel like I'm comfortable with knowing that there won't be delays, and won't be any kind of technical difficulties that would delay in my safety or the safety of my home.

Greg: My name is Greg and I'm from Reno, Nevada. And what got me into the Vivint Home System is a roofing project that I have going. The security system was partnered with the roofing company. Actually it's a solar panel company. And that's how I got into the system. Well, you know, we checked out Nest and some others and being that this new Vivint system was provided by my solar panel company, it was a no-brainer to go ahead and get this system. And so far it's been amazing. We had a really nice rep that came out to the house and he went over the whole program with us. Had a nice brochure that we went through. Talked about the different aspects of the home system and some of the add ons that we decided to go ahead and purchase, such as adding extra security devices to each of the doors leading into the house. So we have a total of five of those now. And we went over everything in detail and it was a no-brainer. Very simple to operate and to use. The sales person that came out just seemed to know the system hands down. And they did a great job going over everything with me and installing the device. And they went over it in great detail on how to program it, how to adjust the the heat, how to adjust it so my cleaning people can come in without setting off the alarm. And it was a great experience and, you know, it was good. You know, this is a great system and I'm really enjoying it. And I plan— I think it's well worth the money. Absolutely well worth it. It's not that much a month and I would— I'm gonna actually try to sell this to my friends. But, you know, I love the aspects of being away and being able to unlock the door for people and lock it back up, adjust the thermostat when I need to. Cause we travel a lot and it's a great tool, I guess you could say, for me to make sure I have a peace of mind with my home.