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Whether you want to keep your family safe and secure, save money on energy bills or control your home with your phone, Vivint Sky has the perfect solution for you. No matter your needs, Vivint’s Smart Security, Smart Energy or Smart Control plan will provide the best options for you and your family.
When I got the system installed yesterday, the only question I had was "why didn't I get this sooner?" Being able to monitor and lock and unlock my door from my cell phone is amazing.
Stephanie, thanks for your feedback! The door locks are a great feature and we're so glad you're liking them. Thank you for choosing Vivint to protect your home and family!
I have contacted customer service about the same thing 3 times and still no response. It is a pain having call for assistance knowing I probably won't get any. And after this I have to call yet again for the same issue they have not helped with 3 times before. Huge regret getting this system.
Janette, thank you for your feedback. We would be happy to help resolve your concerns at any time. Please email us at firstname.lastname@example.org so we can assist you further.
Very professional. They called prior to getting here and arrived at the given time. They took time to review the features and provided a phone number to call with future questions. So far it's user friendly and great quality video.
Leticia, thank you for your feedback. We're happy to hear that you've received excellent customer service. Thank you for choosing Vivint to protect your home and family!
My home alarm went off; I got the mobile alert and then a call. I do not know what is happening at the house, I am not there hence why I pay for this premium service. I tried to view system from my mobile app which is informing me it cannot connect and suggests my system as been unplugged. What?! I speak with Vivint again and they inform me that I need to speak with technical support. I am on the road; shouldn't this be handled by the company I am paying to do so? I should not have to do the legwork to find out what is happening with my equipment, call two different departments and then argue with them about what is happening.
I finally get someone (after an hour of being online and talking with two worthless "customer service" agents). I get a great guy in tech support who tries to assist but can't do to a real issue now. I have to be home to help them reboot and adjust my system...what happens when people are out of town and do not have access to fix this?
On top of it all, I asked them to "arm" my home again since I am unable to access it now. I am told this is not something they do for the customer's protection. Excuse me? I cannot do it as the customer and you cannot do it as the company? Perfect. I now have to travel 30 miles back home from work to rearm my alarm system since this joke of a company will not and cannot do it for me. Hopefully there is not a real issue because the care and attention from this "security" company is worthless. I asked for a manager to call, they told me to call the 800 line but assured me I will not get a manager. Great, why would you want to help me? Haha, I have to laugh, this is how a teenager handles things. Not a multi-million dollar Utah based "family friendly" company. Save yourself from the grief, anger and worry and go with anyone else. I wish I had. What a waste of my time and money.
Chelsey, it sounds like you've had a frustrating experience, and we will gladly help you with that! Please email us at email@example.com at your earliest convenience for further assistance. Thank you!
I had Vivint install a doorbell and a backyard camera. It took them about an hour to install and it was a great experience. Also, the sales people were open and very knowledgeable. And when I call, Vivint's reps always assist me. Their system has good smart features too. I have told people about Vivint and they have gotten it.
Antoinette, thank you for the positive feedback and thank you for choosing Vivint Smart Home!
One of Vivint’s sales reps came to my place and advertised how I can use their system even though we are away and check and monitor the house to be sure that everything is safe. Those things attracted me to change from AAA to Vivint. When the installation was going on though, I let the tech know that I have no codes for my garage opener because it's a brand new house and he said that it was fine. But when I called, I was told I was gonna pay an additional $100. I was not gonna pay an extra cent and I did not like that part because the information I was getting from the sales rep who came to the house should be the same thing with what I would be hearing from the customer service. But the information I got from the customer service contradicted what the sales rep told me. Still, I would still recommend Vivint to a friend.
Abdul, thank you for your feedback. We're happy to hear that you're enjoying your system and your experience with us so far. Thank you for choosing Vivint to protect your home and family!
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I got the basic installment of window and door sensors from Vivint. The installation team was great. It was two guys and they did a great job explaining. Being bi-lingual, my husband doesn't understand much English, but they were very nice and helpful, explaining to us what they were setting up and doing. I have a good interaction with the reps. When I have to troubleshoot the system, as soon as I call, I get help. The Vivint team looks at it and it's fixed in just a minute or two.
Angela, thank you for the positive feedback and thank you for choosing Vivint Smart Home!
I am extremely dissatisfied with your service, install and your so called top rated customer service > I have even talked to several managers that state that they will handle it and then drop the ball. If someone with some authority and can get the job done will call me I will be more than happy to explain my situation. Too much to type since the latest has been going on for at least 2 months if not longer. Sad part is we have only had service for less than 6 months. Bottom line someone needs to follow through with their promises to make it all right or just come get your equipment and let's sever our ties. I'm really thinking that no-one will contact me to make this right because no-one that matters cares. I hope that someone proves me wrong but at this point I feel held hostage by Vivint for a looong 5 years. But after reading reviews seems to be the way you operate. Sad.
Kelly, thank you for your feedback. We would be happy to discuss your concerns with you. Please email us at firstname.lastname@example.org so we can assist you further.
I love the service from the start to current. The technician was prompt and explained everything clearly while making suggestions. I now have clear view of what's going on from work. I like the fact I can answer the doorbell from my phone from wherever I am.
Jacqueline, thank you for your feedback. It's great to hear that you're receiving excellent customer service. Thank you for choosing Vivint to protect your home and family!
My particular needs were met and we are very happy with our security system. We are looking forward to recommending the system to our friends, family. Thanks to all for your help. We look forward to working with Clifford in the future.
Sally, thank you for your feedback. We're happy to hear that you're enjoying your experience with us. Thank you for choosing Vivint to protect your home and family!
Sold my house where I had service -- retiring hopefully. Living in rental -- cannot install at this rental and they want to charge me $1375 to pay off the remainder of the contract. I pay my bills but REALLY!!!
Brenda, we will gladly help you with that! Please email us at email@example.com at your earliest convenience for further assistance. Thank you!
I heard about Vivint through a friend. I purchased cameras, a motion sensor, window sensors, a CO2 sensor and a key fob from them for basic home security and peace of mind. Their guy that I talked to on the phone was knowledgeable and he helped me out. Also, their installer knew all the products and he knew what he was doing. He was professional. I am 100% satisfied with the service.
David, thank you for the positive feedback and thank you for choosing Vivint Smart Home!
My Vivint service package was an upgrade from ADT. I got three cameras, a smoke alarm, a fire alarm and a glass break. I already had a system in the house that they hooked up to the doors and windows. The installers did a good job. They were personable and they did it the way I wanted it. It was neat and they did it very quickly. I'm still buying my equipment so when I get it bought, the bill drops a bit to the standard price.
Jeffery, thank you for your feedback. It's great to hear that you're enjoying your system and the features it has to offer. Thank you for choosing Vivint to protect your home and family.
Don't ever purchase Vivint!!! The sales people will say whatever they need to to get you to sign up. I had their service for less than 2 months. I was told I had 90 days to cancel in which I did. I am now being sued by this company for over $5000.00 for breach of contract. The customer service lady I spoke with said that I was told incorrect information that I only had 72 hours and I was supposed to send in $300 for the cancellation fee. They said I signed a 18 page contract and should've read it in there. First, I was only left with 5 papers in which it didn't state that. The salespeople need to be honest and should've told me this upfront. Now I'm going to be out probably thousands on attorney's fees and it has ruined my credit. Thanks Vivint!!
Brittany, we appreciate your feedback. We will make sure to send this information to the appropriate parties to better improve our products and services. We would be happy to assist you with the concerns that you have. Please feel free to reach out to us at firstname.lastname@example.org.
My initial review of this company was great. We were promised 1 free move so we tried to take advantage of it. We sold our house, and moved into an apartment to start looking. We asked for a deferment on this service. Vivint does not know how to do this. Every month for the past 7 months, I have been charged. Every month I have to call them and explain my situation. The one department does not know what the other is doing. Now that I have removed automatic payments, they call me looking for a payment for a service I do not even use. I do not understand this. Alarm.com was a great company. Not Vivint. The collections people they use were not professional at all, and couldn't grasp the deferment process. They have not made good on this "Free Move". I am disappointed in this company.
Kevin, we appreciate your feedback. We will make sure to send this information to the appropriate parties to better improve our products and services. We would be happy to assist you with the concerns that you have. Please feel free to reach out to us at email@example.com.
Jesse ** installed our VIVINT system. Best home visit from any company I’ve EVER had. He was patient courteous and professional and would be an example for ANY employee charged with doing house calls. Vivint was a new company I had never dealt with, so I wasn’t sure if I had made the right decision, but after his visit, I knew I did. He protects the VIVINT name and represents it well!
Nelson, thank you for your feedback. We're so happy to hear that you're enjoying your experience with us! Thank you for choosing Vivint to protect your home and family.
If I could rate no stars I would. I do not have the system nor will I ever. They came around door to door a year ago and bullied their way into my house while I was very pregnant. My husband asked them to never come back. Today they came back and harassed my 14 and 11 year olds while I was at the store. Making them feel so uncomfortable saying that the company would fire them if they left without talking to an adult. My 14 year old called my husband and he told them to come back at 6. When they came back my husband asked them again to never come back and they said my 14 year old was rude to them. My husband at this point is irate and then they start arguing back and forth. This is a terrible company and their employees are the worst.
Amanda, we appreciate your feedback. We will make sure to send this information to the appropriate parties to better improve our products and services. We would be happy to assist you with the concerns that you have. Please feel free to reach out to us at firstname.lastname@example.org.
Blown away with the user friendly “user interface”. Everything is right there on the app. Customer support has been phenomenal. I was referred by my brother in law and now my mother in law has been referred by me! Great job Vivint. Looking forward to the future in our safe and secure home.
Thank you for your feedback, Emily. We are happy to hear you enjoy the products and services that we have to offer. Thank you for choosing Vivint to protect your home and family!
I have the alarm and motion sensors from Vivint and I have had an issue with them and I cannot get anyone to fix it. Every time I call, they try to fix it but they could not. The system was supposed to hook to the internet and it keeps disconnecting. It will never stay connected to my network. They just said that it won't work for me. Their whole system is weird because I had to call four places to even get someone to come out. There is only one person who sets up and does all the technician work in my town and I have her on speed dial. She can't do anything until she gets okay from wherever she gets her okay from.
I called her and she came out and tried to fix it. It worked for a day then it stopped working again. Then, I called customer service and they walked me through about five different things, which she had already done then we got disconnected and they never called me back. I have been on hold trying to get a hold of someone for about 45 minutes and I'm not gonna do that again. I haven't heard back from them. I can't cancel my service right now because I spent $700 on all the equipment. I'm really disappointed with Vivint and I don't recommend them to anyone.
Aaron, thank you for your feedback. We would be happy to assist you with the concerns that you have. Please feel free to reach out to us at email@example.com.
If I could give Vivint a negative 5 star rating I would. I have probably had 6 visits and aspects of my system does not work. I am currently waiting for a Vivint tech now that is probably going to cancel.
Dan, it sounds like you've had a frustrating experience. Please email us at firstname.lastname@example.org at your earliest convenience for further assistance. Thank you!
The service tech did an excellent job and a expedient manner in installing the system. The system is easy to understand and use. We like how easy to arm and disarm. The Cost for the system is very reasonable and worth what you pay for.
Don, thank you for the positive feedback and thank you for choosing Vivint Smart Home!
After the theft of our fifth wheel trailer we decided to invest a home security system complete with cameras. Unfortunately for us we were pointed to Vivint. The system has never worked properly, not a single day with all cameras functioning, support has been dismal at best. They once told us the exterior camera was not working because it was too cold. Would never recommend any part of this experience to anyone.
Bill, we will gladly help you with that! Please email us at email@example.com at your earliest convenience for further assistance. Thank you!
I have been a long time customer of Vivint home security. Recently I have had problems with my alarm system. I called Vivint to resolve the problem. I was told my motion detector was bad and they would be sending me a new one. In the mean time Vivint was going to have to deactivate my alarm. The motion detector never arrived. I called and was told it was never sent out. They said it would be sent out again so here I was without home security for several more weeks. Again the motion detector never arrived so this time I called to cancel my service.
I've tried to cancel my service before but Vivint makes it very difficult to do so. They convinced me to hold out a little longer and they would send out a technician free of charge to service my system. I agreed and scheduled an appointment. The day of my scheduled appointment the technician never arrived. After being disappointed yet again by Vivint I called to cancel my service a third time. Vivint once again tried to convince me not to but I was not having it. After turning down all their offers I insisted on canceling my service. Vivint now tells me it will take 30 days to process my cancellation and they will bill me an additional month on top of the monthly payment I just paid. I asked why they were treating me this way and was told, "it's policy". I am very dissatisfied with Vivint equipment, with their alarm system and most of all I am disappointed with their customer service. They lost my business for life!
Paul, we will gladly help you with that! Please email us at firstname.lastname@example.org at your earliest convenience for further assistance. Thank you!
I have everything Vivint has to offer. I have cameras, a doorbell camera, window sensors, and their regular surveillance. I wanted it for my family especially for my children. I have a special needs child, he's 12 now and he can open the door and get out. So I needed an alarm that lets me know when the doors are open. It has options to let me know when those doors are opened and I like that. The install team was two gentlemen, and they were very friendly and knowledgeable. They explained what they were gonna do and how everything works. They're very knowledgeable. Everything has always been great. I've had a couple of false alarms but they've handled it with urgency. They always check up on me and then follow up. It's a very good company. I would highly recommend them to anybody.
Aaron, thank you for your feedback. We're happy to hear that you're enjoying your system and the service you're receiving. Thank you for choosing Vivint to protect your home and family!
I was on a plan with Vivint for about eight years and I lowered my plan at the new rate now. Their installers were on time and friendly. Everything is okay.
Arthur, thank you for your feedback. We appreciate you being a loyal customer and we're happy to hear that you've received excellent customer service. Thanks!
The guys who came out and put in our security system were great. They guided us on how to work the security system and they set everything up for us in a quick manner. We appreciate Vivint and the wonderful employees they have.
Nicholas, thank you for the positive feedback and thank you for choosing Vivint Smart Home!
We had a Vivint security system installed last year at our office/residence. The installers, customer service staff and technicians are all very pleasant when we have dealt with them. Unfortunately this system fails to do the job promised i.e. keep my premises secure. We have had somewhere in the range of 15 return visits to try and solve the problem as to why the cameras are failing to stay online.
During that time we have had three know attempted break-ins next to the cameras/door bell areas. Not one was recorded. The latest resulted in a violent assault on myself trying to stop them getting in as again the system failed to record it. The Police were asking for the recording but we had none to show them. In the approximately eight months we have had the system it has worked for no more than two weeks in total. They have offered to let us out of the contract only if we pay them more monies. Recently they have failed to turn up to arranged visits to look at the system. This is one security company to stay clear of.
Ivor, we will gladly help you with that! Please email us at email@example.com at your earliest convenience for further assistance. Thank you!
From the beginning this order was a disaster! They could not activate my panel and advised that I had to be home for them to activate. I took off of work to activate panel 3 hours early and once I got there they were late calling and once it activated I was advised that they had other customers and for me to text a number when I figured it out. After an hour I text the number no one called. I then called customer service and requested to speak to someone. After holding on for 45 minutes they returned and told me the department was closed for the day. After all the waiting the customer service reps were rude, nasty and very unprofessional. They then called and advised that a tech was needed.
The tech was very friendly and resolved most issues other than me adding a doorbell camera that should have been billed to me but they kept a credit card on file that I requested for them to never use again and billed the amount of the camera in full. The only good thing I can say about them is that whenever I have had false alarms because my 4 year old opens the door while armed etc they call immediately to see if everything is ok as well as send a email. Their customer service sucks and if I did not already have their equipment in my home I would have went to a different provider!
Shameka, that would definitely be frustrating, and we appreciate your feedback. We will use your comments to review our services for potential improvements. Thanks again!
Today I was at Florida Mall and your app told me someone was at my door. I was extremely surprised that your system reached so far away from my home. I didn't know that was possible. I am really glad that I got Vivint. I truly LOVE this system. Thank you.
I have the system for a short period of time. I have never had a security system installed. Only issue I have is that it is kind of fast. It was so unexpected that when you fill out the paperwork, automatically they are in your doorstep. The rep literally left my home past midnight the same day. Talk about fast service. Wow! But overall till now it’s a good security system.
Francisco, we appreciate your feedback. We will use your comments to review our services for potential improvements. Thanks again!
A friend referred me to Vivint. I got a full home security from them and I am 100% satisfied. Their sales representative came in, did a quote and did all the work on the same day. It took a couple of hours and got everything done.
Alfie, thank you for your feedback! We are happy to hear that you had a great experience with the sales representative.