Vivint Reviews

⭐⭐⭐⭐⭐ Outstanding Installation Experience with Vivint! I had an absolutely amazing experience with my Vivint installation today! The technician was extremely professional, knowledgeable, patient, and thorough from start to finish. He took the time to answer every single one of my questions (and trust me, I had plenty!) without ever making me feel rushed or like I was bothering him.

⭐⭐⭐⭐⭐ Outstanding Service and Professional Installation! I couldn’t be happier with the service I received! The team did an outstanding job installing the cameras, panels, thermostat, and garage door opener in my home. From start to finish, everything was handled professionally, efficiently, and right on schedule. The technicians were respectful, courteous, and very clean, making sure everything was properly installed without leaving a mess behind. They took the time to explain the entire process, walked me through all the available options, and asked for my input to make sure everything was set up the way I wanted.

What impressed me most was his honesty. He explained what was necessary, provided options for what could be addressed immediately versus later, and was mindful of my financial situation. He communicated clearly throughout the entire process, arrived promptly, and made sure I understood the system and my options.

I was contacted to discuss my security needs in a timely manner. We reviewed options in detail. Specials were reviewed and applied. I was able to schedule installation immediately for next day service. The technician was pleasant and informative. Instructions on how to use the system were reviewed and all my questions were answered. I was encouraged to call if any questions came up later. I was encouraged to contact my insurance company to receive a discount for having a security system. I was quoted a monthly fee that was half the cost of my previous privilege with brand new state of the art system. The installation was timely and the technician was very clean. He took the time to discuss my needs and discuss pros and cons of my choices. We ultimately moved the system to a more user friendly area of the house. Great job! I highly recommend.

I had an excellent experience with Vivint, from my first conversation with Nick through the installation with Isaiah. I’m a new homeowner and a disabled veteran living with PTSD, so having a home where I can genuinely feel secure and comfortable is extremely important to me. Nick took the time to understand what I was looking for and helped put together a system that actually made sense for my home rather than just trying to sell me equipment. He was personable, respectful, knowledgeable, and easy to work with. Isaiah did an outstanding job with the installation. He was professional, friendly, very helpful, and extremely respectful of my home and property. He took the time to explain how everything worked and made sure I was comfortable using the system before he was finished.

I’m very happy with the security system that Brandon ** installed for me from Vivint. I’ve had it for a couple of weeks now, and I can say that it’s very easy to arm & disarm it. I like being able to see and speak with anyone at my front door through my phone or control panel, and I really feel much safer now…even though I live in a very safe neighborhood. The installation takes a long time, depending on what kind of system one buys, but it’s worth it. Brandon ** was a really good guy and knows his product well.

Omar was excellent, explained everything great. Made sure we are able to work everything.

Jaime is the best!!! He was very prompt and informative. He did a great job with installation and showing me how to do everything 10 out of 10.

Mark installed the system and he was really good. He did it really quick and did it clean. Very respectful and he explained everything thoroughly.

So far I’m very happy with my home security system. Very user friendly! And the two men who installed it were very helpful and friendly. Overall my experience has been wonderful.

I am extremely dissatisfied with Vivint... I decided to purchase Vivint security system for my home and have nothing but bad experiences. My front door doorbell camera has stopped working twice in a year. The first time they told me it would be $100 to send someone to fix a camera that wasn't even 6 months old. Thankfully the camera started to work on its own a few weeks later. Then now the camera has gone out again and when I call they tell me that I need to pay someone $100 to come and fix. This equipment now is still only 8 months old and has stopped working after I spent around $5000 on everything.

I had my security devices installed today and the tech, Cole, took his time to ensure everything was fine to standard and explained the features to me. He was very friendly, respectful, and very knowledgeable.

Donnie was awesome! Very knowledgeable about all the equipment and was quick and efficient setting everything up. I was even 45 minutes late getting home and he waited for me!

My new alarm system was just installed, so I’m still learning about it, but I can say that the technician was excellent. He came and left on time, was very patient with my learning curve on the new system, and was extremely helpful. I’m looking forward to using it.

Assume tech he was very nice and helpful. He went over and beyond.

Vivnt is Predatory! - Moved and canceled. Took me 45 min on the phone explaining to 3 different people I just wanted to cancel. Charged me a ‘early cancel’ fee. Then proceeded to still charge my account the following month. Wife called and they hung up on her 3 different times. We blocked them from our bank account and now I get ‘we are charging you late fees.' Stay away!

Oh my gosh, this was the most horrible experience I’ve had of any company in my entire 55 year-old life. We called to set up the service a month early. Then they called us back and told us it would be two months instead of the date we chose. We called every single person at that company we could to try to change it from November 16 back to October 10. We scheduled it initially in September by the way. Finally after about eight phone calls we got it scheduled October 8. The technician came out told us that the special we received by email From Vivint was a scam, The finance girl told us that our credit was declined, even though we called Experian, and they said the credit has not ever been accessed, then the Technician said he was leaving for lunch and never came back!

He was very helpful in explaining how to work the system.

My doorbell camera already doesn’t work within less than a day of install.

Great tech. Knew his stuff answered all the questions and explained everything!

Nick was great. Quick AND thorough and friendly. Actually a good time.

The installation process was completed with ease. Equipment works great. My representative Brian, made sure that the information about installation and service was crystal clear 10 out of 10.

My tech Jose was amazing. He explained everything he was doing. He was very professional and very knowledgeable. He help me set up my phone and he made sure that I was comfortable and he answered all my questions.

If I could give no stars and wrote a review that would be the absolute correct rating. It’s been terrible since day one. The guy that signed me up lied and said I will get the $200 gift card if I replace my doorbell with Vivint. I never received that gift card. Then the guy that installed my cameras told me he will be back a certain day to finish and didn’t. I had to track him down by calling customer service. The cameras never have worked correctly. The cameras barely record, I have a camera out, and the doorbell had to get rewired. The techs will come out and say that they don’t have the proper equipment that day and will promise to come back but never do. Customer service is very terrible and I wouldn’t recommend my worst enemy to deal with this company. This has been a bad experience since day one.

I recently worked with Jose **, and he did an absolute standout job from start to finish. He gave 100% effort to make sure everything was handled perfectly. Jose was incredibly professional, honest, and genuinely nice throughout the entire process. He was consistently courteous and respectful, taking the time to explain everything clearly so I knew exactly what to expect. What stood out most was how he went completely above and beyond to help me with my services. He didn't just do the bare minimum; he truly went out of his way to make sure I was taken care of. Employees with this level of dedication are hard to find, and Jose absolutely deserves a raise or a promotion for his hard work. I highly recommend him!

Good service and fast installation. The technician was very helpful and nice.

My experience was excellent! The tech was very knowledgeable and explained the system well and it didn’t take long!

Great customer service 👏 Mr. ** was very informative and professional.

Very knowledgeable, very friendly. Able to give suggestions on equipment and where to place it. Able to respond through text when I have questions.

I had a great experience with Vivint! The team was professional, knowledgeable, and helpful throughout the process. They took the time to explain everything clearly, answer my questions, and make sure I understood how the system works. I really appreciate the attention to detail and the focus on helping me feel more secure in my home. Overall, I’m very pleased with my experience and would recommend Vivint to anyone looking for a home security system and added peace of mind!

Our technician was excellent and thoroughly explained everything to us in great detail.

Very prompt and courteous. Maintained a professional attitude throughout the installation. Explained everything until I understood. Very professional and helpful on initial use.

Tim S was so helpful and did a great job installing all my equipment. When he drilled into the wall and dusted the floor, he cleaned it up himself. He worked with me on my timeline and showed me very thoroughly how everything works. So far it's been a great experience with Vivint.

Excellent work. Very professional, very clean and a lot of communication very explained.

I paid for all equipment up front-$1900. I did so to be able to cancel service at any time. The system doesn’t work well, lights didn’t come on, etc. They escalated prices after 6 months. Trying to cancel service is next to impossible. Even though I paid up front for all equipment, they required an early termination fee of 2 years service. We settled on me paying $500+ just to end the relationship. Very unscrupulous business practices. I wouldn’t recommend, once they get their hooks in, costs mount. If entering an agreement with them, have a lawyer read all the voluminous documents. Also, they have waivers, like medical and over age 65. Exceptions to that too. I’m 75 and have stage 2 cancer-they said it needed to be stage 4. Don’t trust them.

I visit with two tax and for the knowledge and for the needs that I needed they were able to serve me well and rec concerns of protecting the property

Casey did a great job. He was very knowledgeable and professional and took the time to answer all of my questions.

Perfect customer service from beginning to finish. Very professional.

I’m going to say that it was great. The technician was very helpful and extremely nice and very knowledgeable.

Very professional installer. The technology is very cool and works well.