Vivint Smart Home

One night, our dogs were violently barking at our sliding glass door staring toward the dark area of the yard, as I looked out two hooded men saw me and hopped the fence to run away. Three hours later they returned, only this time I revealed that I and my wife were armed and prepared to dial 911 to call them an ambulance. This happened at 9pm. Imagine if it were 3am. We had a Vivint Security System installed mostly due to the familiarity of the brand with the commercials and billboards, but we had heard that some security alarms go off and they never receive a phone call from the business which we almost were expecting a little.

Life has taken unforeseen turns and we now have our aunt with dementia living in our basement apartment. It has a separate entrance and occasionally she enjoys strolling outside at 2am. Over the last year she has tripped the alarm probably 15 or so times and not a single one did Vivint fail to contact us within 30 seconds of the code not being input. Not a single time did they call and become annoyed or frustrated at the repeated false alarms. We ended up purchasing all of the equipment and enjoy the $23 monthly service charge for SIM service in case someone got sophisticated and cut the Comcast cable out back removing internet access. All in all, we've never had a problem with the system outside of the early mentioned adhesive problems that have been resolved. Highly recommend.

From a business aspect, we both know how important advertising, customer service, and professionalism is to a company. Especially with SO MANY competitors. A million dollar ad is awesome, but you are more than likely to get the bulk of your customers from word of mouth. My neighbor was a potential customer. Not anymore. How many people do you think she will tell of what she witnessed? That is detrimental to your company, and VERY unsafe for your young employees. Appointments and ETA notifications are imperative safety mechanisms put in place all over the country, especially in the Great State of Texas. People are fearful and on level Orange alert. We are an open carry state. Defending our homes without question. Put more thought into this for customer satisfaction, company longevity and employee safety.

I also strongly recommend that Vivint ensures that they have solicitation permits issued by the city to cover salesmen walking door to door in “sizzle a bacon” heat. A lot of communities are NO SOLICITATION communities, and salesmen can be arrested on site. I applaud these young kids wanting to make a decent living, and I’m here for it. But consumers want to also see that employee safety is a concern as well, not just the bottom dollar.

As a young person, he was very skilled in making connections/giving explanations per my ability to assimilate the information and technology. He made references to “seniors,” which we pleasantly changed to “experienced.” ???? He also made very nice references to his mother and grandmother, which made me feel he cared about the quality of this system for my own, personal use. He helped me load/understand the Vivint app on my phone. He also helped me with the security identification on it. (I also greatly appreciated that I did not feel judged by the total wreckage of many rooms in my home - I may NEVER get all this unpacked!)

I do not remember the name of the electrician/technician who came later to install everything. He was equally prompt, friendly, skilled, and efficient. We deferred to him for location of the main unit/device. It was a better choice than either Omahri or I had considered. He also explained everything patiently, allowed me to ask questions, and was quick and efficient. And he also abided my piles of books ???, paperwork, and everything else. I was horrified. They were polite professionals.

If this system works as well as these two representatives did, I feel confident I will like it very much. I was surprised to realize/remember it is what my daughter has had for almost a year. Memory is not my strongest attribute. I highly - 10 on scale of 1-10 - recommend both of these young men. Thank you for this opportunity to commend the professionalism of these two gentlemen.

As we sat and talked, Nate called in the Regional Manager, Ty, who arrived not long after, introduced himself, and joined us at the table. He was exceptionally personable and professional, answered all of my questions arising from his presentation, and kept Nate in the conversation, having him look things up on the internet and asking him to explain some things. The presentations they both gave and the Internet/Vivint displays they provided were very compelling. But it was the cost, along with the zero % interest rate, that sealed the deal. I was excited when they left, and an installation team had just arrived!

Drew and Jacob made an excellent installation team, working quickly and communicating very briefly when necessary. They were also very personable, joking with me intermittently and explaining things clearly. They had to come back in a day or two, to get the system tied to the Internet, but I had camera warnings and video footage the first night!

I was missing a few things apparently (an indoor camera and a glass break sensor, that I can remember) that I assume the previous owner took when they moved. I was disappointed to find out it would be an extra charge to get any of those items replaced, especially since I’m a new customer and already paid $90 something for the first month as a set up charge - shouldn’t I be given a few things to start up with Vivint? I just didn’t realize I would be paying for an install/activation ($90 something) and on top of that would have to pay $200 for window sensors (hard pass - that’s what I pay my HOA each month) and even more for cameras and glass break sensors. I thought that all would be included with the $90 charge because that’s what my parents said they got when they started with Vivint.

He also did not help me change my door code (and I forgot to ask to be fair) so... I don’t know, I guess I’ll have to call Vivint about how to do that along with what to do for an indoor camera since now I just have one at my front door and that’s the only security I have which, living alone, I’m not feeling great about that. The only reason I gave 4 stars is because the guy told me his pay would be reduced for anything lower and I’m not mad at him so that’s not fair of me to inadvertently do that to him - I’m mad at the Vivint company for not setting me up as a first time buyer with everything my parents were set up with as first time buyers. It’s not like you’re losing money on me by giving me a camera to put in my house or a glass break sensor. Or even - idk - window sensors on any of the literal 4 windows I have in my condo. Anyway, I’m probably yelling into the wind but maybe this helps y’all in the future to have better customer care.

Today when I’ve start cleaning I’ve realized he broke a plug too. When he was about to leave I’ve realized he didn’t install one of the sensors. It was almost 8 pm when he finished and after he left I saw he forgot his ladder so he had to come back and pick it up. I’m not even sure I have the best option for my security system.