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Vivint Smart Home

Vivint Smart Home
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Overall Satisfaction Rating 4.72/5
  • 5 stars
    4487
  • 4 stars
    302
  • 3 stars
    111
  • 2 stars
    80
  • 1 stars
    174
Based on 5,154 ratings submitted in the last year

Whether you want to keep your family safe and secure, save money on energy bills or control your home with your phone, Vivint Sky has the perfect solution for you. No matter your needs, Vivint’s Smart Security, Smart Energy or Smart Control plan will provide the best options for you and your family.

Vivint Smart Home Gallery (2)

BOTTOM LINE

Vivint offers advanced home security systems and home automation integration with 24/7 monitoring available for a simple monthly fee.

PROS

  • Contract-free option available
  • Advanced technology and integrations
  • Fully customizable

CONS

  • Professional installation required

Top Vivint Smart Home Reviews We Found

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Rated with 5 stars
Verified Reviewer Verified Buyer

Very easy to use and works great. The installation person was very nice and finished in less than 4 hours. They have many different options that you can choose from which makes it very easy to create a package for your home.

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Rated with 5 stars
Verified Reviewer Verified Buyer

I love the features of the product. I love the fact that it has turned my home into a smart home while keeping it secure. The people are great and willing to help. They worked to install things where I wanted them when others said they couldn't.

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Vivint Smart Home Call Now Toll Free (833) 830-7970 Get a Quote
Vivint Smart Home
Call Now Toll Free
(833) 830-7970

Information from Vivint on the Coronavirus (COVID-19)

Vivint has adopted several procedures to help contain the spread of the coronavirus and ensure the safety of its employees and customers. The company is performing daily health checks on all employees. Vivint's technicians are also following the social distancing guidelines set by the Centers for Disease Control and using protective sanitary equipment, such as gloves and hand sanitizer, when possible.

Vivint Cost

Vivint pricing starts at $29.99 per month and will rise as you customize your home security package. All packages include the following:

vivint skycontrol panel
Smart Hub
vivint sky app
Smart Home App
vivint home security system
Home security system
vivint doorbell camera
Doorbell camera

Vivint monitoring and packages

Vivint offers home security and home automation packages, including 24/7 monitoring and video surveillance. Vivint’s contract terms range from 42-60 months, but you can avoid a long-term contract altogether if you purchase your equipment up front.

Vivint home security packages

Vivint offers 24/7 monitoring on all of its home security packages. The monitoring department will be able to get you help in an emergency, from break-ins to medical alerts. Vivint has highly customizable packages, but each package starts with the basics: a burglar alarm, smoke detector, water sensor and CO detector. From there, you can choose to add-on more security equipment, including cameras, sensors, smart locks and more.

Vivint home automation packages

Vivint home automation starts with SkyControl Panel, standard on all packages. The SkyControl panel will act as your automation hub, complete with a two-way talk feature to communicate with Vivint’s monitoring center.

The SkyControl Panel’s touch-screen dashboard comes with free professional installation and includes the following features:

  • Arm and disarm your system
  • View security camera footage
  • Panic button
  • Adjust thermostats, lighting and appliances
  • Two-way communication
  • Encrypted network
  • Wireless connection
  • Backup battery

You can also choose to run your Vivint home automation through a smart device like Google Home, and easily control features like temperature, lighting and your security system with just your voice.

Vivint equipment

Vivint offers both pre-designed and custom equipment packages. You can add any of the following equipment options to your home alarm or home automation package to design your ideal home security system. Vivint requires professional installation for its equipment, but will generally waive any installation fee.

  • SkyControl panel
  • Key fob
  • Burglar alarm
  • Door and window sensors
  • Motion sensors
  • Glass break detector
  • Smoke detector
  • Flood sensor
  • CO detector
  • Doorbell cameras
  • Indoor cameras
  • Ping cameras
  • Outdoor cameras
  • Medical pendant
  • Element thermostat
  • Smart locks
  • Garage door control
  • Lamp module
  • Google Home

Home automation equipment

Element Thermostat
Vivint’s smart thermostat has built-in automation to optimize your home for both comfort and energy savings. You can control the device remotely through your phone or with voice control devices like the Amazon Echo. Features include mobile alerts and humidity tracking for optimized air quality, in addition to energy-saving automation features. With the Element thermostat, you can set home and away times to use less energy while you’re out of the house and save big on your bills.
Smart Locks
Lock and unlock your home remotely through Vivint's app, receive alerts and notifications when your door is left unlocked. You can also enter your home with a PIN code, even if you've lost your keys. Your smart home system will disarm your alarm, turn the lights on and adjust your thermostat to your preferred setting upon entering your home.
Garage Door Control
Open and shut your garage door from anywhere with your mobile device. With smart home functionality, you can even receive an alert on your phone when you’ve left your garage door open.
Ping Camera
A ping camera is an indoor camera with two-way talk features that allow you to communicate with your family, even when you're away from home. Ideal for families with children, the ping camera can connect your kids via your phone with one touch and give you a live, visual feed to what’s going on at your house.
Doorbell Camera
Vivint’s doorbell camera features a wide-angle lens, 2-way talk capabilities, night vision and can record video 24/7 for up to 30 days. The doorbell camera integrates with VivintSky, allowing you to unlock your front door, open your garage door or turn on your lights. You’ll get notifications anytime the camera detects a visitor, and smart motion detection will initiate an automatic 30-second smart clip anytime it detects a person is approaching your property.
Philips Hue
Vivint’s smart home lighting, Philips Hue, wirelessly connects for simple mobile or voice light control. You can set custom lighting rules, enabling lights to turn on and off on a schedule, and lighting groups to coordinate floors or other areas of your home. The smart lighting equipment operates with LED bulbs.

Do we recommend Vivint?

Vivint has robust home security and smart home offerings. We like the fully customizable package option, meaning you can get exactly what you want without paying for what you don’t need. Vivint’s systems protect users from intrusion as well as monitoring for catastrophic events like fire, flood and medical emergencies, making it a system anyone would feel secure having.

Vivint Smart Home Reviews

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1 featured review
How do I know I can trust these reviews about Vivint Smart Home?
How do I know I can trust these reviews about Vivint Smart Home?
  • 2,594,823 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

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Page 1 Reviews 0 - 10
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 21, 2020

I was impressed and pleased. I’ve had a plethora of previous experience with field technicians that don’t have half the competency and cordiality of Arthur. He was efficient and pleasant…his parents def have a sense of humor, as he was far from boring. He worked diligently to complete the purchased service, answered all of my questions, even the most robust, AND, I watched as he did troubleshooting for a particularly difficult portion of the installation involving our outdated doorbell chime with unlabeled wiring. Yes, sir! I’d call Arthur for all my future install issues. Vivint is blessed to have the guy on board! Keep putting people like AB on deck! I’m upset that the product I want to have installed would NOT work with my door. This should have been assessed before I paid and install day arrived.

BTW: I have one qualm. There is a question on the exit survey that implies a customer would end up paying again for something of which the full purchase price was submitted. AB explained what should happen next, so I am not worried, but the requirement to reply YES/NO made that a tense moment. I of course replied “NO”, but your system should allow for data transfer from the onset of the purchase journey. If I purchase equipment on full, a question should not come up that says something to the effect that “you will be charged the full amount” again. Trivial matter, but important to mention, nonetheless. In any case, kudos to the install guy Arthur B.! I learned a great deal about the process and the technology involved. Would love to add more parts/pieces to my Vivint home security puzzle…will probably get more people on board from the fam, too. Those are BIG facts!

Vivint Smart Home response

Thank you for your feedback, Charles! We are so glad to hear about your experience with Arthur and how you're loving your system. We appreciate your honesty about your experience with your installation and would love to investigate this further. So that we can, please contact our chat team using this link: https://www.vivint.com/company/contact-us?email-chat=1

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: June 7, 2020

    As far as the products go, we are extremely pleased. Our technician (Neff) that installed the equipment was excellent! The salesman (Chris **) on the other hand, we are very displeased. Initially he was very nice and laid back, but when he came back to our house the next day for us to ask him a question about what he told us the day before he became defensive. First, we were told the system runs on cellular data only and not wifi which was something we really liked. Come to find out later it actually runs off WiFi until the power goes out then it goes to cellular. Nothing is wrong with that by any means, but your salesman, Chris, is giving false information.

    Second, we were told our package would include the saved recordings which would enable us to rewind to anytime of the day. After the first day the system was put in, we noticed we were unable to look back at recordings. Our technician had to come back a second day to finish installing equipment which we then asked why we were unable to rewind and look back on the 24 hour surveillance. Neff then informed us that it was an add on that would cost more, when we were under the impression that it was already included in the package we discussed and agreed to.

    We then asked Chris about it and he came over to the house to discuss our concerns. He told me that my wife must have heard it incorrectly which I didn’t appreciate at all because I heard exactly what she was told because I was there as well. I then proceeded to over hear him tell our technician “we were the only customers he has had that misinterpreted what he said” while my wife and I stepped away to discuss if we wanted to add the extra cost to our bill. At that time Chris called his manager and was told to let the tech deal with it because it was going to take 40 minutes. Chris then left and had Neff deal with it which caused him to continue working later than we were told, which was estimated to be around 2 hours. My wife and I both had work the next day, but understood Neff was just doing his job.

    I’m very displeased with your salesman Chris ** due to the misinformation and then putting the blame on my wife and I for not understanding what he was selling us. I would take a better look at who you are sending out to represent your company. The only reason we are giving 4 stars is because of our technician, Neff who worked tirelessly and diligently to make sure we were happy with the products and also 4 stars because of the quality of the equipment.

    Vivint Smart Home response

    Thank you for your feedback Paul! We are so glad to hear about your experience with Neff and how you're loving your system. We appreciate your honesty about your experience with Chris and would love to investigate this further. So that we can, please contact our chat team using this link: https://www.vivint.com/company/contact-us?email-chat=1

    4 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 27, 2020

    While I was initially annoyed with a solicitation visit when we have a No Solicitation sign on our house, I'm glad we opened the door for this one. So far, so good - pros: professional and courteous, true to their word so far (they are buying out our former contract with ADT but that hasn't happened yet because ADT requires a 30 day cancellation notice, so they won't send us the final bill till after June 12); they were able to install faster than expected (but it took over 4 hours for the install and training); the system seems to be working well - love the fact you can set rules like arming and disarming your home at a specific time each day.

    The only "con" to me, was the high pressure to switch. It's like they would not take "no" for an answer. Also, they were out of stickers for our doors so I still need to call for those. Lastly, the guy that sold us the system envisioned the hub going on our living room wall so we could always see who was walking up to our door but the installer said he could not put it there due to the configuration of wood and outlet in the wall so it's inconveniently located in our laundry room. This means we have to get out our phone, turn it on, open the app, wait for it to load, wait for the cameras to load, etc. before we can actually see who's at the door. This takes longer than expected!! But overall, it's a good system and I'd recommend it to a friend.

    Vivint Smart Home response

    Thank you for your feedback Elaine! We are so glad to hear about your experience with your install and how you're loving your system. We would love to work with you and get some stickers and a sign sent out to you. So that we can, please contact our chat team using this link: https://www.vivint.com/company/contact-us?email-chat=1

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 12, 2020

    A door to door salesman came to my house last weekend on a Saturday (5/9/20). We have been looking for a home security system and to turn our house into a smart house eventually. So we were pleased when Vivint showed up because the Vivint system is exactly both of those. He showed just before 8pm, which wasn’t ideal, but that’s a minor inconvenience. We built out a customized package for my house, but my wife was unsure due to the cost and needed to mull it over. So we asked the door to door sales guy if he could come back on Monday.

    I did some research for the wife and compared Vivint to other house systems like SimpliSafe, Ring, Nest, and Comcast. Of course there are much cheaper options, but I’m more of a person for quality. I’d rather spend a little extra to get something higher quality that will last. I was considering Nest as my go to system until the Vivint Rep showed up, and honestly for the equipment build out, the cost would be close in price for a Nest system and either I’d be stuck installing it, or pay a gross amount of money to have a Nest Pro come install it. The Vivint rep hooked me up with no activation fees and no installation fees and they installed everything that day. The only thing I paid for upfront was the first month of monitoring and equipment (read below for how equipment costs work into the monthly bill).

    Working in IT, I already know the vulnerabilities of WiFi based alarm systems like SimpliSafe, so I am not comfortable with those. If your ISP has a service interruption, or your modem goes down, or router goes down, or power goes out, or if you don’t have well configured WiFi security that can be hacked; then those WiFi based systems are extremely vulnerable. That means multiple points of failure. Granted those might be rare occurrences, but you only need it to happen once.

    I wanted a system with a cellular chip on its own network with a battery backup, and Vivint is exactly that, but it has a second chip for a second service provider as a secondary service connection backup too, plus they run a fully encrypted system to reduce the risk of getting hacked, which I thoroughly like. So if power goes out, my system won’t go down, or if Verizon cellular services go down, then the cellular chip will switch to AT&T service (or whatever cellular networks the chips connect to), that’s extremely comforting that my house will stay protected longer with less room for error. Another big pro for Vivint is, the company is entirely US based, and they don’t sell your information supposedly, so that’s very nice. They monitor everything here, make equipment here, and provide support from here in the US, no outsourced call centers!

    When it comes to equipment quality, I’ve had Ring previously and I feel like the picture quality of the doorbell is lacking, where Vivint is a full 4K quality system and much more clear. Other systems like Ring and Nest only have 3 year warranties on their products, Vivint is a lifetime warranty. So all of this encompassing really sold me on the system.

    There’s also another big perk for those who can’t afford expensive systems upfront, you don’t have to pay for all of the equipment upfront! You can pay for it in your monthly bill over the course of 5 years. So for those on a budget, it helps spread out that cost. I figured with 0% interest, you really can’t get a better option, so why not go ahead and do that. Once equipment is paid off, it’s yours and still retains that lifetime warranty, and it’s all still functional even if you disconnect service and don’t want your house monitored, so if you’re moving you can take it all with you! They set you up with autopay too starting day one, so you don’t even have to worry about remembering to pay your bill.

    Vivint has really stepped up to the plate and has taken out all of the difficulties involved with setting up a security system and converting your home into a smart home. Honestly, they’ve developed one heck of business model that eliminates all the problems and has a well developed, well rounded, completely guaranteed product that I am extremely impressed with.

    Worried about difficulty of use? The Vivint system isn’t too complicated to use. No more difficult than your smart phone honestly. So if you can utilize that well, you can manage the Vivint system. Vivint also connects into existing smart devices in your house, connect your lights with Z Wave switches, it connects with Nest thermostats, connects with echo dots or echo shows, connects to your smart phone and is fully controlled by your smart phone as well as whatever other smart devices you connected! Want a smart door lock? Yep, they have that too.

    So far I haven’t had any issues with the system, but then again I’m only on day 2. So you and I both might agree this review is premature. If anything goes wrong though, they do have a 30 day cancellation policy, so you can cut all service and have it all removed if you end up disliking the system. But I’m confident in the product so far. I’m happy with the purchase and think it will serve us well for years to come.

    Vivint Smart Home response

    Thank you for your feedback Patrick! We appreciate you letting us know about your experience with us and why you chose Vivint. When you have a chance, feel free to contact our chat team to get your unique referral code, which can lead to some really great perks, using this link: https://www.vivint.com/company/contact-us?email-chat=1

    7 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 3, 2020

    I would like to thank three Vivint team members that provided the best customer service possible, and gave my family extra peace of mind during a challenging health situation that I am experiencing. They were very knowledgeable, professional, and courteous, keeping focused on our needs. They paid attention to my questions and concerns and were able to answer them quickly, accurately, and confidently. That's communication! That's customer service! Mr. Brady **'s was my initial contact. He set the pace. I was very impressed. Brady demonstrated true concern and compassion throughout the call, one step at a time. Brady then turned it over to Mr. Devin **. Devin also expressed a sincere interest in assisting me by asking key questions and being prepared with alternatives to custom build a system tapered to meet my needs physically and financially.

    Devin showed great patience allowing me to have time to discuss the purchase with my wife, and giving him a return call. Cordial, and prepared to move forward each time. These 2 young men define salesmanship and customer service. Never pushy, inpatient, or bullying, they have what It takes to make Vivint stand out as a premier home security source! The third man, Mr. Steve ** our installer, was not your typical guy. Steve has a great attitude! With so many technicians, you can tell that they work for someone else, lacking in acceptance of personal responsibility and accountability. They seem as though they are waiting for something to come up so that they can drop the ball for someone else to pick up.

    Not so with Mr. **! He worked as if he was the owner of Vivint and knew that the impression that he made meant everything. Again, possessing superior product knowledge, Steve was able to further help my family by making sure our system fit our needs and not trying to sell additional items that would simply increase the cost. Steve actually made some adjustments and saved us money with a slightly lower payment than originally quoted. Not grudgingly, but rather genuinely happy to help. His expertise made set up a time saving breeze.

    In conclusion, my family thanks Brady, Devin, and Steve for being part of the solution. We'd also like to thank Mr. Todd Pedersen for being a leader that instills quality in his team by setting the example first. What a blessing it is to know even as CEO, Mr Pedersen values customers and team members needs first. Even when presented with the opportunity to sell the company and walk away rich and carefree, he insisted on staying on as CEO to insure Vivint's values weren't diminished. Thank you Eddie, I mean Mr. Pedersen. May God richly bless each of these for their unselfish service to others.

    Vivint Smart Home response

    Thank you for your feedback Roger! We appreciate you letting us know about your experiences with Brady, Devin and Steve, and value the opportunity that we have to protect your home and family. When you have a chance, contact our chat team to get your unique referral code, which can lead to some great perks, using this link: https://www.vivint.com/company/contact-us?email-chat=1

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 2, 2020

    Mark ** installed our security camera and he did a great job. He explained everything before he started working. Also he explained about the contract. He was patient in letting us see how the camera covers the front of our house and adjusted the camera for a better viewing. Thank you.

    Vivint Smart Home response

    Thank you for your feedback, Leizel! We are so glad to hear about your experience with Mark and how you're loving your system.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 2, 2020

    The technician Jonas was GREAT! The installation was smooth, he was very knowledgeable! The customer service representative Braydon that helped was awesome as well! Overall and wonderful smooth experience and I am happy with the system so far! I will be recommending Vivint to anyone who is interested!

    Vivint Smart Home response

    Thank you for your feedback, Erika! We are so glad to hear about your experience with both Jonas and Braydon, and how you're loving your system.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 2, 2020

    Previous owner had this service and I had great reviews on it and was please with service from other customers. Reps were kind and informative. I look forward to being a long lasting customer. Thank you so much for all your helps. Imset up was easy to follow.

    Vivint Smart Home response

    Thank you for your feedback, Erundina! We are so glad to hear about your experience with your set up and how you're loving your system.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 2, 2020

    Clint ** the Vivint technician that installed my home security system did a fantastic job. He called me the day before his visit to tell me what time he would arrive and was on time. He showed me how everything worked and walked me through setting up the system and the finer points of operating it. Now all my home systems are linked together through one access point.

    Vivint Smart Home response

    Thank you for your feedback, Robert! We are so glad to hear about your experience with Clint and how you're loving your system.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 2, 2020

    Great experience. Our initial phone call with a rep messed up our order, but the technician who came out corrected it and installed exactly what we were looking for and explained everything thoroughly. He even mentioned some other products that we could benefit from. Thank you, we feel more secure now!

    Vivint Smart Home response

    Thank you for your feedback, Sarah! We are so glad to hear about your experience with your installation and how you're loving your system.

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    Vivint Smart Home author review by Ben Mannes

    Vivint has professionally installed security systems packages starting at $29.99 per month. Security kits with smart home automation start at $39.99 per month. Basic packages are available starting at $29.99. Contract terms range from 42 to 60 months. Customers can avoid a long-term contract by purchasing the equipment upfront.

    • Security equipment: All kits include a smart hub, smart home app, home security system and video doorbell camera. Additional equipment is available, including door and window sensors, motion sensors, glass break detectors, indoor and outdoor cameras and sensors for smoke, flooding and carbon monoxide.

    • Security features: Total home security packages are available for home security and smart home technology with cloud storage, Amazon Alexa integration, smart locks and doorbell cameras. With the Vivint Sky App, you can get alerts and notifications or conveniently control your smart home devices from anywhere

    • Monitoring services: All home security packages include 24/7 monitoring. Vivint also offers video surveillance with cloud storage.

    • Installation: Vivint requires professional installation, which typically costs $99 but can range from $49 to $199.

    • Trial period: Vivint does not advertise a trial period, but it does have an exceptions review team that handles cancel requests on a case-by-case basis.

    by Ben Mannes Home and Personal Security Expert

    Ben Mannes is a noted subject matter expert in public safety, exam integrity and investigations. He began his work in public safety in 1994 and has a Master’s Degree in Organizational Leadership and a Bachelor’s Degree in Criminal Justice from California Coast University. He is both a Certified Exam Security Professional and Certified Protection Professional.

    Vivint Smart Home Company Information

    Social media:
    Company Name:
    Vivint Smart Home
    Company Type:
    Private
    Address:
    4931 N 300 W
    City:
    Provo
    State/Province:
    UT
    Postal Code:
    84604
    Country:
    United States
    Phone:
    (844) 334-7541
    Fax:
    (801) 377-4116
    Website:
    www.vivint.com