Vivint

The installer provided great customer service and he had excellent knowledge of the system. This system is great and I am happy I purchased it. I would recommend it to everyone. It is a very comprehensive, thorough, and cost-effective system.

Great service, lots of information and different options available, only thing I would change is a faster installation process. It took longer than it should have. But overall I’m happy with the product and service. The app is easy to use.

Great customer service from our installer, Josh. Called ahead to make sure install time was confirmed and also showed up on time. Very knowledgeable and professional. Answered any questions that I had. Provided good training on equipment. Would recommend Josh and Vivint.

Installation was good and on time. The door lock installation was not up to mark, the door was having some gap, but not biggy. I was able to fix it myself. I am satisfied with product, I can recommend to friends. Thanks.

The disconnection of communication with representatives, no one was willing to call back once the lines were disconnected. My daughter had to call repeatedly as well as myself. Extremely dissatisfied with the whole experience my daughter and myself had and the system is installed but will not connect to my daughter's WiFi. I’m not sure if I want to continue further business.

Updated equipment and services and knowledgeable and friendly staff. Will highly recommend this company to anyone who is looking for a home security system. Tyler took the time to go through every detail which made me feel comfortable using the equipment.

Install was great! I was pleased with my technician, he was very helpful! I am glad we got our panel done with Mr. **. We look forward to our new safe home. We are glad we can use the panel and the app.

From Lethbridge Alberta salesman Angel he promised me a 6 months free no out-of-pocket security system as I am still on short-term disability. I found out that they charge me almost immediately after the first one and the second month should have checked it for a sooner but I didn't. When I finally got ahold of them I was promised a refund. When the refund was set to come in on the following week it did not so I called. Was then given the runaround as to why and then dip saying that was just cancel, that are only the money, that nothing they can do. Nothing they will do and they don't care.

Equipment and hardware availability limited to new technology offered today. Installer wanted to run ac through walls and appearance of such would not be nice for new condo. You should have options of hardware like ring and others that converts outside lights with camera.

The range of my doorbell notifications I'm not happy with. I like the light devices. The camera has a large plug that talks to the hub. They do a credit check why when purchase the system. What do I with my ADT system?

Very pleased with the service. I like being able to check in at any time and know my house is safe. I think y'all are doing a good job with the system. Keep up the good work. I certainly appreciate the quality you put into the system.

I had it installed over a year ago. Originally told system can support 6 cameras... it freezes or reboots or is simply nonresponsive on a weekly basis. I call constantly and they tell me what they do on that call is supposed to fix the issue. Why do I need to call constantly over the same issues? My opinion shop around.

The guys were very professional and helpful, they put the outdoor cameras where I was wanting them, helped me set up the online app for both of my homes and helped navigate through setting it up for my rental property.

Installation of Vivint system to ElPaso house - Knowledgeable, professional, timely, and very helpful. Held my hand so to speak during set-up process over phone. Service exceeded my expectations - typically don’t find the level of helpfulness and patience! The whole process took several calls over a period of hours and not once did I feel like there was an issue.

The front door camera doorbell misses over 30 percent of the activity. I asked my local guy about the problem and he said they are working on another software or something. That was 3 weeks ago approx. I texted him today to learn more.

I thought the initial installation was solid and the person who sold me my security system and the person who installed it were awesome. BUT, I am not satisfied with Vivint customer service. The first time I called in, I had to wait on hold for about 20 minutes, and I was trying to cancel a false alarm after the glass break sensors kept going off. Nobody advised me that pets could potentially set them off.

I had my AT&T cable that comes into my home damaged. I brought it to the tech's attention and he said I can fix that. His fix wasn't very good and as a result my U-Verse, Netflix and Internet was interrupted until AT&T was able to come up and make a proper repair.

We moved to Canada from another country and we have a different language. We got Vivint's home security system to feel more safe. We got the doorbell, cameras, a smoke detector, a sensor to detect gas for the furnace, a movement sensor, and window sensors. The components are working well but sometimes the system needs a restart, at least one time, up and down, in order to rejoin all the components. Other than that, the system is stable. Also, the Vivint representatives are good and there were no issues when the installation team came out. They installed everything and then came back a few weeks later to install some other thing. It was perfect.

We had the Vivint system installed. It's a great system, we loved it. Tim was great and showed us how to use the system. The Vivint App is really easy to use and user-friendly. I will definitely recommend the Vivint security system.

Vivint showed up at the right time when we’ve decided to avail of a security system. The sales rep who came was a cute, young kid. But he was good. And the one who set it all up was wonderful, nice and quick. He answered all of our questions. We got a very basic package and it's fine right now. But in the very near future, I might try to update it because I want a little more. Overall, they're a great company and I’d tell others to go with Vivint.

The system is wonderful and I love the features it allows me to use from my phone as well. This makes me feel very safe with all the features. My technician was wonderful and very friendly. He showed everything that the system could do and took the time to develop a personal connection.

Everybody I know that had the Vivint system were very happy and proud with it. My mom and my two sisters-in-law had them installed. I also wanted to feel safe in my home so I decided to go with Vivint. They offer a lump package but I got to customize mine and add what I wanted. The representatives were awesome. The installation team was very nice and knowledgeable as well.

The door-to-door salesperson who came by where we lived was a younger female, in her early 20s. She had a system at her location as well and was really knowledgeable. We signed up with Vivint for some of the features, the options and the security of the system itself. It's not just a Wi-Fi system. It actually has its own standalone system and device.

I had an awesome sales rep come by and show me a very great product... it got installed the next day and I love it. Thank you, Dhan for stopping by and being so polite and informative about your product... anyone thinking about installing a system take the time to listen to Dhan and smart homes.

Chris and Miguel were very thorough with their installation. They both went over the instructions for operating the system. They helped me decide on perfect placement of the cameras around my home. Great guys and I would recommend Vivint to anyone!

Everyone was super nice and helpful. From the sales rep to the technician and they were not pushy at all! Made the experience really easy and comfortable. Love all of the services that they offer. Overall it was a perfect fit for our family.

Vivint 800 - I love this system and would recommend to everyone. Very easy to operate and setup. You can lock and unlock the door through your phone. You can also see who have visit you home while you are away or at work. Great all around system to have.

My initial setup with Vivint took longer than expected, but that’s because my tech wanted to make sure everything was working right. It turned out that one piece of equipment was bad and had to be replaced. I am totally satisfied with Vivint so far. My tech did a great job!

My key panel is not working properly. Also I originally ordered 3 door sensors which the technician stated the 3rd one wouldn't be necessary now I have a door that's not secure and when I called I was told I needed to pay another $35 dollars. Also when I set my alarm on key panel to away it goes into stay mode automatically. I have to adjust it through my app if I want my alarm to be set properly. All this money I've paid and paying a month and I am not happy at all. Terrible.

Mike did a great job installing our system. He went above expectations. Extremely professional. It was a big job and he was at our home for almost 9 hours! Mike's coworker James helped out as well! Both men deserve recognition. Great experience. I will be telling our friends.