About Vivint Smart Home
Vivint is a home security and home automation company that offers professionally installed and monitored customized security systems with 24/7 support. Its product line includes integrated security and automation systems, outdoor and indoor cameras, doorbell cameras, security sensors, smart locks and smart devices for lighting, temperature, locks and garage doors. You can call or go online for a free quote from Vivint.
Overall Satisfaction Rating
- 5 stars
- 4 stars
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- Fully customizable systems
- Professional installation
- Contract-free option
- Complete control with Vivint app
- No DIY installation option
- Relatively high costs
Vivint is a good choice for those willing to pay a bit more for a customized home security system with professional installation. All plans include a centralized hub, sensors, app control and 24/7 monitoring and support.
What is Vivint?
Vivint designs integrated smart home security systems, including features such as professional installation and 24/7 monitoring. With a Vivint system, you can control security and smart devices such as locks, lighting and cameras on the Smart Hub or using the Vivint app. Vivint’s process starts with a custom design with help from one of its Smart Home Pros.
Vivint was founded in 1999 and has about 1.9 million customers throughout the U.S., according to the company. It is based in Provo, Utah.
Vivint home automation packages
Each Vivint home security and automation system comes with the Vivint Smart Hub, a cellular-connected control panel that connects all your products on a central platform via Wi-Fi. You can customize the rest of your package with a variety of products, including doorbell cameras, outdoor and indoor cameras, smart deterrent lighting, smart thermostats, water and glass break sensors, smart locks and more.
Vivint’s three customizable packages include:
- Starter Package: This basic package includes the Smart Hub, with a touchscreen control panel, intruder detection, ongoing monitoring and access to the mobile app.
- Premium Package: This package provides everything included in the Starter Package, plus video security and theft protection.
- Premium Plus Package: Vivint’s highest-level package includes everything in Premium, plus smart-home automations (including voice control), protection for your vehicles and video recording storage.
The total cost of a home security system from Vivint varies based on the package and equipment you choose.
The base cost of the Starter Package is $599, with monthly monitoring starting at $19.99 per month. The cost includes an in-home consultation, professional installation, 24/7 support, home monitoring and service.
You can buy the equipment upfront in full from Vivint or finance it over time. Talk to a Vivint specialist about any ongoing promotions that may include free installation.
Vivint’s base equipment includes its Smart Hub panel, a flood and water damage sensor and break-in security sensors.
You can add any of the following equipment options to your security or home automation package to personalize your system.
- Door and window sensors
- The wireless sensors communicate with the hub and app, sending alerts and sounding alarms. They have a five-year battery life.
- Smoke alarm/carbon monoxide detector
- The smoke alarm helps shut off airflow in a fire, and the carbon monoxide detector connects you to monitoring if there’s a harmful level of the odorless gas.
- Outdoor Camera Pro
- If the camera detects someone, it activates an 85-decibel speaker and lights up. It is high-definition and has a 140-degree field of view and night vision.
- Indoor camera
- The indoor camera records when there’s motion and sends notifications to your phone. It also has a two-way talk feature.
- Doorbell Camera Pro
- Vivint’s doorbell camera has Smart Deter technology to stop package theft; if it sees someone trying to take a package, it activates a 90-decibel speaker and LED ring. The camera has a 180-degree-by-180-degree field of view and night vision.
- Smart lock
- The Kwikset smart lock lets you assign up to 30 unique access codes for family members and friends. You can also stay informed on who’s unlocking and locking doors and use the Vivint App or Smart Hub to unlock with an access code.
- Smart thermostat
- Control the temperature in your home from anywhere.
- Smart lighting
- Manage your lights without flipping switches. You can set custom lighting schedules and save on energy costs.
- Smart garage door controller
- Use the app to open and shut your garage from anywhere. The app also notifies you if you leave the garage door open.
Garage door control
Vivint Smart Home FAQ
- Does Vivint have an equipment warranty?
Vivint covers repairs or replacements of any defective part of a system at no charge within 120 days of installation. After 120 days, Vivint covers replacements of defective parts, but you are responsible for paying a service charge for any service call. Vivint’s warranty doesn’t cover alarm screens or batteries.
- How long are Vivint contracts?
Vivint states that equipment financing requires a “coterminous” monthly agreement. So if you opt for a 60-month financing plan, you will have a 60-month contract. Month-to-month monitoring is possible if you pay for the equipment upfront.
- Does Vivint work without Wi-Fi?
You need a wireless connection to use a Vivint system, because the Smart Hub (the central control panel) uses Wi-Fi to connect. However, Vivint has a cellular backhaul that allows the system to work if your Wi-Fi goes out.
- Does Vivint spy on you?
Vivint doesn’t spy on you. However, hacking is always a possibility with any home security system that uses wireless technology. Vivint’s Smart Hub encrypts signals to keep cameras, recordings and devices safe from breaches. The company recommends taking steps to secure your wireless network, like regularly changing passwords and updating software and hardware.
- Does Vivint run a credit check?
Vivint may run a credit check if you request a free quote or make a purchase. When you contact Vivint for the first time, you can ask if a credit check is necessary before proceeding.
- Can Vivint be used without monitoring?
All Vivint systems include professional monitoring.
- Does Vivint SkyControl have a camera?
The Vivint SkyControl panel does not have a camera. It is a control panel that allows users to control their home security equipment and communicate with Vivint security professionals. It does provide notifications of camera activity (if you have cameras set up).
Is Vivint worth it?
Vivint is expensive compared with some security systems — mostly because of the cost of equipment. But for those willing to pay more for home security, it seems the ability to customize a system with high-quality safety devices is a big draw. Vivint users say the control panel is easy to use and praise the camera quality — particularly the doorbell camera. They also say installation technicians are professional and take the time to answer any questions you have. If you’re searching for an integrated smart home security system, we recommend getting a quote from Vivint.
For further insight, see how Vivint compares with our top picks for smart home security systems.
Vivint Smart Home video reviews
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The people were friendly and nice. They explained everything to me, answered all my questions. The installation was good too. Very respectful. Would definitely recommend to a friend. Explained how to use the system perfectly and answered all my questions.
To put it very simply the gentleman who came out was very personable, very knowledgeable and gave us a great deal. So far the system has been great. The product itself is even better once we started playing with it. A+ on both aspects.
That's what we like to hear, Carl! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1
I can't help but be fair and accurate. The technicians that I had were a great team together. From the sales rep to the installers. Which started as one and then came two more. The sales rep arrived first - presented the Vivint products - and after agreeing to sign up - I received an immediate installation date and time - which was the same night. I really didn't want to have the technician(s) do any work on this night. I wasn't feeling well and was very tired, I wanted to call it for the night. Reluctantly, I agreed. Mainly because I didn't want to pay the installation fee, if my date of install had to change.
The first technician arrived within 30 minutes after my presentation. A female arrived, I thought very impressive. After asking me location questions for the equipment placement, putting on her working tool belt, she proceeded to get started with the installation. Within another hour, two more technicians arrived. She asked and gave instructions for equipment placement to get the installation done accurately and efficiently and as soon as possible. They knew I wasn't feeling well. I would say well done. They were out by midnight. And I couldn't wait to go to bed. Suggestion: I feel the sales rep should be more upfront with the time length to a customer, especially after giving a quick (ie. 15 min) overview of the products. If a customer is interested, they will sit thru a longer presentation. For me it was 1.5 hours barring some short stops. Because I have small children to attend to.
This is great feedback, Linda! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family!
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After several calls I finally called a number in Waco but it went to a person I thank was in Utah? This person spent several hours trying to get my system up, by giving to another person who want to know what I knew about my system, again I knew NOTHING after trying a few things it was determined that the system was non- function and they could not get to me for 2.5 weeks, then the first person texted me to get some kind of manager to talk me through the disconnect the system. They eventually set up appointment for the next day at 4:30 PM. The tech below called around 10 AM and said he had some time to come over and check the system out. I said OK. Mr. Samual ** was the Field Service Technician that came by early than the appointment Time.
He was very polite and efficient. He did a great Job. Explained Everything about the Vivint system. He found the touch screen was not working and needed to be reset, new software downloaded. After that it all worked. The bottom line all they had to do is get a local person on the phone then come by to check the system out? Waco, Texas Does have a Tech! Also you might want have some short form instructions on how to use the system, because you might not remember all of the instructions, or at least have a PDF on file on the website, HUH!
This is great feedback, Comer! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family!
Never have I ever had a fantastic experience from start to finish when ordering something custom. The rep on the phone (Steele) was beyond great at explaining who guys are, and what services you offer that matches our needs. Amen. Justin was our technician, was very personable and professional! His customer service went above and beyond from what I know companies expect. This is the sole reason why I will have no problem telling friends and family about your company and WHY they should get services from you! Great guy and these are exactly the type of employees that you want to have representing the company! Nobody likes an employee who is grumpy and micromanages.
Mat the manager also stopped by our house and let me say, he carried himself exceptionally and I clearly see why he is in the position that he is. We had a few concerns about our install due to our house lacking a doorbell electrical line and he was able to instantly find a solution so that we would not see ANY CABLES coming out of the wall! We couldn't believe how professional it looked and were dreading having to see cables and painting it to try and hide it. He also made sure to use a product so that they didn't have to staple anything and WE APPRECIATE Mat treating our home as if it was his! I can’t say enough about these two gentlemen! Hands down one of the best experiences we have ever had when purchasing something! The way they took care of us, I hope you take care of them as well!
That's what we like to hear, Flor! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family!
I had ADT. Was paying $45 a month just for monitoring? A Vivint sales rep. knocked in my door, Aaron. Nice guy, very knowledgeable and informative! He stated ADT might be a little cheaper, but not better. He was correct!! I had some concerns and issues, he answered every one!!!! I was still on the fence, over thinking. So I called Vivint directly, spoke to Franklin. A really great rep. and spent sometime answering any odd question I had, put my mind at ease!!! An answer to prayer, actually!!! He professionally directed me back to Aaron to complete the process. I did. I ordered a system!!!
The installation technician came today, a very polite and super knowledgeable young man, Jesse. Started the install with the help of another tech, I believe his supervisor? Frankie? Also very knowledgeable and nice! During the install Jesse had some system issues with the old ADT system, brainstormed it, came up with a game plan and executed it promptly!!! Without delay!!! My old system had been "updated" poorly over 15 years???? Jesse explained the issues, showed me exactly what was wrong and what needed to be done to correct them. And he did, Jesse, literally is the man!! He fixed every issue, did the complete install, and overcame every hurdle and we had a few!!! This tech deserves a raise, promotion, or both!! He earned it today, a long one! I would highly recommend Vivint, especially with this team!!! System's in and I LOVE it.... I complain when I get bad service and give praise when I get good service!!! This was better than good!!!!
That's what we like to hear, John! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family!
My experience has been overall 4.5 stars because the technician was so helpful on installation day. The sales rep when I first called was very thorough in explaining items and helping me get the customized package I wanted. He sent the information in a timely manner and was very responsive to any questions I had. The only problems I had with those conversations were some things said over the phone about being able to cancel within the first 30 days and the equipment would be taken and no other fees charged, which I learned is not the case; and no initial setup fee for a new homeowner which never made it to the invoice. The next contact I had was the actual appointment which took forever to set and then I was kept waiting and waiting for a technician to show up that never did and never got a call back that he was not going to show up. I was then texted to reschedule which seems very unprofessional and illegitimate.
Finally I set up another appointment and then it was cancelled but by no means at Vivint's fault. The next appointment was made and the technician was beyond helpful, he wore his masks at all times. Was very through in his setup, explained all details, talked me through explanations and any questions I had. If there were any doubts he settled them and offered solutions. The overall experience was good other than the issue with the first appointment being cancelled the day of and no other solution to get it done that day by another technician.
The only reason I bring that up is because in the middle of this past week a younger gentleman by foot came to the door as a Vivint rep and told me he could have set me up that day. But due to certain reasons he could not take me on as a customer until the appointment was cancelled + 2 weeks time. Which makes me ask why it wasn’t able to be setup that first day of the cancelled appointment. To summarize my issues, the communication via text and coming from different numbers and sources seemed very unprofessional, the cancelled appointment the day of with no effort to complete it, and finally the promises made with the initial sales rep that never made it to the initial invoice.
New service at business. Already a residential customer. The rep Kienan was very helpful and pleasant to talk to. Love Vivint products left ADT. Just need to have a technician probably to make sure everything is set up right at business.
This is great feedback, Anita! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family!
Seems like a significant disconnect between promised service and delivery. Agent over phone promised full install, including of purchased locks, and on arrival of technician, claims to need locksmith to drill holes for install. When produced locksmith (called to have someone come over), found door thickness didn’t fit lock (despite having told agent in prep that door was non standard and thick).
In addition, some frustration with technician on installation of smart hub pad, as pushed back on extra work to hide wiring and had to select less desirable location, with some visible wires. Was told by technician this is due to age and materials of home, but again, all of that information was relayed to agent ahead. Finally, rebate for referral was not included at time of service bc agent/technician unwilling to get on phone and was instead given customer service line to call. Think the system is overall fine, but not pleased with service and TBD how future engagement will go.
Dina thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.
The sales description and installation speed were amazing. Very impressed with both Jordan ** (Sales) and Zane who installed. The sales was presented professionally and with my best interest in mind. No manipulative sales tactics and the installation was the very next day and done quickly and explained thoroughly.
This is great feedback, Robb! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family!
Tech and salesman were very helpful and knowledge-based on the produces. Tech was on time, no problems and helped out with all my questions and needs. I am very happy with the service. I'm definitely looking forward to the new features and equipment. Thanks a lot guys.
This is great feedback, Michael! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family!
Our technician was awesome! The install looks great and everything was explained perfectly. We are glad so far that we choose Vivint. The camera's quality is super. And we live the main panel Home screen. It’s cool that we have choices for all the different chimes. Thank you!
This is great feedback, John! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family!
Vivint Smart Home Company Information
- Social media:
- Company Name:
- Company Type:
- 4931 N 300 W
- Postal Code:
- United States
- (801) 377-4116