Vivint

We took over an existing contract. Christian was very helpful and thorough. He answered all of my questions and went above and beyond in helping us get our account and home set up! He showed me how to use all of the equipment and made sure I understood how to use the app! 10/10!

System works beautifully but I am concern with the fees. When I visited Sam I was told by the rep that no monitoring was required. Now there's monitoring and equipment insurance. I don't want insurance on my equipment. My next payment is $40 something and I still have to pay Guardian $37.88 monthly. Review my account. Your product is great but too expensive for a retiree.

I have had multiple issues of being told one thing by an agent then when you call back it is something completely different. I had one customer rep that refused to transfer my call to a supervisor or even another rep and flat lied about knowing who was in charge or on duty as was confirmed when I called back and got another rep on the line. They never disclosed during the sale, install or cancellation of monitoring that this includes the mobile app functionality and could not provide any documentation where that is stated so.

The service on the phone and customer care during the installation was great! We had called about a year ago and did not meet a happy representative, but this time was a complete difference and one that we enjoyed and would recommend.

Matt was great, no issues. System is up and running. He was informative and knowledgeable about the product. I would recommend the Vivint security package to friends and might even explore more products in the future. I really like the user face with the phone app as well. Thanks!

Both guys were very professional. Salesman was very informative. He did not push me into a sale. Installer was also informative on how to use the equipment. I would refer my friends and neighbors to this product. The whole job went smooth and easy.

Working with what I will consider the luxury provider in Smart Home! From the phone call to the install I was over satisfied with this company. Stuart was clear in showing me operations of the system. He also provided me with information on upgrades and capabilities for the future.

I have a negative experience with this company. At the same time my experience can also be called ridiculous and incongruous. I cannot get my refund 1 month despite number of verbal and writing promises made by number of Vivint associates. I first planned to install their system last December. The installation was scheduled to January 4, 2019 and deposit of $45 plus change was paid via my credit card in mid-December last year.

Ricky ** was our Technician, He installed All our Equipment that is listed and did a Marvelous job of it. He explained all that he was going to do step by step asked permission before continuing. He is very knowledgeable and meticulous. He is very through and cleaned up after each install. When he completed all Installation, He taught me all I need to know and More answered every question to the "T"!! My wife arrived, and He took the time to instruct Her and answered all Her Questions as He did Me! Ricky Is worth his Weight in Gold! Your company Can Be Very Proud and Trusting In This Young Man. A Very Valued Employee!! Thanks for sending Ricky **.

We changed our home security to Vivint from another company. We find the Vivint security system to be far more superior, the security cameras provide a superior picture and have been functioning perfectly, instead of being offline all of the time like our old camera system. The installer was superior in his quality of work and the speed by which he complete the installation.

Perfect experience from ordering to installation and running the system daily. Even my kids know how to run it. Since installation, we have been sleeping more confident and secure as prior we had some attempts of forced entry.

Once you know you have a strong enough network, whether it is your smartphone to answer the doorbell from any location you are, or contacting emergency professionals; life becomes more comfortable. We love our full house system, that can also be equipped with more technology that helps your life become easier.

The gentleman that installed our equipment was very knowledgeable and a professional at his job. Thank you. I would recommend this service to another friend or family member. We have security 380 degrees around our home and we feel very safe.

My panel won't connect to the sky. I have no phone control, app not working. After already replacing the panel, security system not working. Installed the beginning of this January 2019. Not satisfied. I have let the technician know that it isn't working. He is awesome... The equipment is completely faulty.

From the very start I had issues with my system. Had freezes ups all the time. Had to have a new panel put in. It was having technicians always at my house. I was at my Mothers bedside while she was dying, my wife left work to come be there, but she had to go home to unarm the system because of a false alarm. It was the last straw. I CANCELED MY SERVICE. IF YOU GET ANY ALARM SERVICE MAKE SURE YOU READ THE FINE PRINT.

Curtis was on time, friendly, professional and did a great job overall. He answered all of my questions and showed me how to operate the new system. He was also very clear with the paperwork. I would definitely recommend Curtis/Vivint!

I'll try to keep it short. I ordered a system. It was scheduled to be installed a week later. I had to postpone the installation. Installer called me and said I would receive a pin for a survey. It meant nothing and he would take care of it. The next day I got an email thanking me for filling out the survey and welcoming me to Smart Home. The survey said the install went perfect and the installer did an excellent job. When I called him, he said it meant nothing, he had to close out the order to move on. Then the emails came showing the first payment was taken from my credit card.

We removed Vivint within the week. From installation to the equipment not working properly. It was all an unpleasant experience. Customer service was excellent in trying to help. Some of the technicians definitely need retraining. I would not recommend Vivint in the future unfortunately.

We wanted to have a cam in and out of the house so when we travel, we can check on the house and security. All the companies didn’t offer the same thing, which made us go with Vivint. Everything went smoothly with the interactions with the rep. However, the thing they gave us keeps telling us that somebody is in the front yard, the back yard, or inside, but there’s no one there. The system is too sensitive. I called a couple of times. They fixed that and it got better. Then last night, the issue went back and did the same thing. It was a little disappointment. When I called, they told me I had to pay a service charge. I don’t understand how they want me to pay for a problem that comes from the equipment. The system's quality is okay except it’s two or three seconds behind. Plus, there’s no live.

Everyone involved in the install and sell of the system were friendly, knowledgeable and fast. They worked with me to tailor the system to my needs and helped me use existing equipment that was already installed in my home. I would recommend Vivint to others.

Everyone was great, respectful, it seems that you could trust them. Graig and the installment guy were very professional. The installation was clean and neat, no mess, thank you for that. I totally recommend them to family and friends.

Luis was very knowledgeable and professional. I highly recommend him for future Installations for my friends and family. The system works exactly as we want it to work and we are having fun learning about the new features. The best part of the system is the multiple functions of the alarm panel.

From the begin to the end was really smooth and explain quite well and the service was fast and great. Answered all the questions I had to ask with no hesitation and more. The equipment is very easy to use and secures the house and family from a lot.

Installation went great, having no problems with system but would like it if all the emails trying to get me to buy the system would stop. I get at least two emails a day and have not been able to get them to stop.

I am so excited to have a modernized system in my home. The options are remarkable and I have everything I need in one system, even the garage door opener and the voice when a door opens is excellent. The sales staff and installation team have been awesome! We are getting so much more for our money with this system. I am happy to have this new system. I feel safer already.

Great people to work with. Good deal with no upfront cost. Wouldn’t have bought it without the deal and well worth it so far. Easy to use. Would definitely recommend it to a friend. Nothing but great things to say about the sales staff and installing team. Couldn’t have been nicer.

The technician arrived on time. He was very friendly and knowledgeable. He set up the system then taught me how to use it. He was very patient and showed me and then had me perform the functions so he knew that I knew how to do them.

The installer was courteous and extremely helpful. He went out of his way way to help me and was very knowledgeable. I especially enjoy the feature with the two-way camera that I can watch my home from anywhere I am. I intend on adding more features soon.

Where do I begin? My experience with Vivint has been shockingly terrible. I was so excited when I purchased my first home and got my Vivint system installed. I loved the idea of being connected and all of the “smart” features. Unfortunately, I had a scary stalker situation and my system was hacked multiple times, to the point the panel became inaccessible. This person was getting into my home when I was gone with no notifications and without setting off the alarm. Every tech (all the techs have actually been excellent) who came out said the code had been changed, so they were unable to access the panel.

I was at Best Buys and I saw Vivint's product. I talked to the sales rep there and I ended up signing up. Their installer did a good job. The installation took a lot longer than he had anticipated but he was friendly and he knew what he was doing. He got everything hooked up and functioning, then he showed me how to operate and program the system. I also called Vivint and their reps walked me through the different ways of setting up the system and resetting when I need to. They seemed to be knowledgeable and very easy to communicate with.