Vivint Reviews

Yes, I was a victim of a residential burglary 5 months into my new residence. False sense of security. My best friend told me to get an alarm a couple of weeks into my move. Due to the nice, safe, and new neighborhood I felt we would be okay in the City of South Corona. Unfortunately thieves have vehicles to move around and go to the neighborhoods where they believe hardworking people have nice things. Or sometimes you have uncertified home service professionals coming into your home to perform jobs. Yes, this happens in every neighborhood. It’s a crime of opportunity.

I usually don’t answer door to door salesman. He caught me walking in from work. I work odd hours. Have a newborn baby and my wife now stays home. It was between a dog or a security system. I reluctantly listened to Hayden sales pitch after working a 16 shift. The products seemed high tech would do more than I wanted and would be convenient for a price that seemed reasonable. When I told him I wanted to have dinner over it with my wife and to come back the next day. He did the normal salesman thing and pushed back about 3 times before he left for the night. I did my research.

Josh, the Vivint Tech, came to our home right as scheduled. He was simply amazing. We wanted to have this system reinstalled in a different location in our home. My father has dementia and we wanted to be able to know if he opened the doors and went outside without us knowing when he visits. The VIVINT system had already been installed in this new house we bought. Josh came in and introduced himself. We felt uncomfortable with the board being by the front door, so he moved it for us into the living room. He also change the batteries and gave us new passwords and reset it for our personal use. We could not hear the doorbell or the announcements where it was originally installed in the foyer. We had Josh install a keyless entry on the front door. He also left us a keyless entry for a bedroom door to be installed at a later date.

LOVED LOVED LOVED Chad ** our sales/technician. What a gem. He understood our needs and took care of them immediately, and had us completely installed the same day, As for the "sales department" I was really shocked that they promote their "sales team" to steal other employee's clients. Chad and I had our appointment on the books for WEEKS. I get a call from Rich 2 days before my appointment, calling to make my "installation" appointment. I said, "How can you make an installation appt, without knowing my needs and what equipment we will need." Then he was adamant about making the appointment one day earlier, I said, "Sure, let's get it done sooner." 30 minutes later I get a text from Chad confirming our appointment, he didn't know who Rich was, nor did he want our appt changed. I said, "Don't worry, I will see you on Friday as planned."

I own two houses. I have had VIVINT (previously another company that I can’t remember) in Arlington TX since 2008. I purchased a new home in Waxahachie TX and BRINKS (formerly another company that I can’t remember) was already at the house, I just had to activate. We became dissatisfied with BRINKS and I chose to also put VIVINT at the Waxahachie address.

The service technician that installed my system was polite and very proficient. He was able to problem-solve when my internet router wasn’t set up in such a way to easily allow for the Vivint system to be set up. He did a great job explaining the system and how to optimize it for my usage.

The technician was very respectful, friendly, knowledgeable about his job. He also answered any questions about the system and installation. I was very happy to have Brian ** as my tech. I spoke with the tech about the system and the tech not only explained the system but showed real time events with his personal system. That effort really sold me on the system. Great customer service skills and very professional.

Tech was respectful, helpful and kind mannered. My home is 2 story and tech had 3 cameras to install plus the sensors/motion. Tech had many tasks to complete for my installation. Tech needed to call representative for confirmation on products and purchase information. Overall, great customer service. I would definitely recommend this security system to others.

Very good service. Two out of the three individuals were very professional and patient (including the main technician). One guy seemed to be rushing and was running up and down the stairs without tact. But that’s not to taint a great job from the other two. In the end, all three of them did a good job with their respective duties, so that’s why they get all fives from me.

I highly recommend Vivint as a home automation and security company. My experience with them has been exceptional in several key aspects. First, the technology they offer is cutting-edge. Vivint home automation and security systems are highly advanced and easy to use. The mobile app is intuitive and allows complete control of my home from anywhere. Second, Vivint's customer service is exceptional. They have always responded quickly to my questions and concerns, and their technical support team is very competent. Additionally, the installation went smoothly. The Vivint technicians were professional and explained the entire process to me in detail. What I like most about Vivint is their focus on security. I feel much safer in my home knowing that I have a reliable security system, cameras and sensors installed. I also appreciate the integration of home automation, which makes my life more convenient and efficient.