Freedom Debt Relief
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Freedom Debt Relief

 4.4/5 (2805 ratings)
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Freedom Debt Relief

About Freedom Debt Relief

Freedom Debt Relief is a nationwide debt relief company that provides debt settlement services and education. The company requires applicants to have at least $15,000 of unsecured debt. Its fees vary by location and range from 15% to 25%. Though user credit suffers in the short term, Freedom Debt Relief’s 2020 study found that most customers saw credit score recovery in 24 to 45 months.

    Overall Satisfaction Rating

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    Pros

    • No fees until settlement is reached
    • Successful track record
    • Works with high debt amounts
    • Long-term credit recovery

    Cons

    • Fees up to 25% of settlement amount
    • Short-term impact on credit

    Bottom Line

    Freedom Debt Relief is a good match for those with $15,000 or more in debt. Although its fees can range up to 25% of the settlement amount, it won’t charge these fees until some of your debt is settled.

    Top Freedom Debt Relief Reviews

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    Rated with 5 stars
    Verified

    I’m so grateful to the staff of Freedom Debt Relief. It’s been a struggle at times, but it also has been a positive crossroad ... This is the best decision I have ever made for my...

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    Rated with 5 stars
    Verified

    I have had an excellent experience with FDR. They listened, got me where I needed to be, and stuck with me the entire time. It has been a journey worth taking. They are faster tha...

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    What is Freedom Debt Relief?

    Freedom Debt Relief (FDR) specializes in debt resolution, negotiation and settlement services for those grappling with overwhelming debt. In business since 2002, FDR touts a record of saving its customers a combined $10 billion through debt settlements. It’s a Platinum member of the International Association of Professional Debt Arbitrators and part of the American Fair Credit Council.

    If you have $15,000 or more in unsecured debt, an unsecured personal loan or outstanding medical bills, FDR will work to help you negotiate a settlement with your creditors for as low as 50 percent of what you owe.

    How does Freedom Debt Relief work?

    To get started with Freedom Debt Relief, you must have at least $15,000 in unsecured debt unattached to collateral, such as a house or car. If you qualify, you’ll talk with one of FDR’s consultants to find a plan that works for you.

    FDR’s program length typically ranges from 24 to 48 months, and you can track your progress through the online dashboard 24/7. The company also offers an online evaluation tool to help you see if you qualify.

    FDR will then help you set up a savings account — these are secured by the FDIC, allow you to deposit cash and help with your debt settlement. Your certified debt consultant will then determine when the best time is to attempt to negotiate with your creditors.

    If you reach a solution, FDR will ask you to authorize the agreement then charge a fee based on the settlement. It won’t charge until a settlement is reached; however, not all creditors will let you settle.

    How much does Freedom Debt Relief cost?

    Freedom Debt Relief’s fees typically range from 15% to 25% of the settled debt. When you apply, a certified debt consultant will receive your case and you’ll get an exact percentage and a monthly cost. Fees vary depending on the state you live in.

    Legally, FDR can’t charge any upfront fees, so each charge is initiated after the company settles part of your debt. Users need to authorize a settlement before the company initiates any charges, so this fee should never be a surprise.

    Freedom Debt Relief FAQ

    How does Freedom Debt Relief affect your credit?
    As with all debt relief and settlement programs, working with Freedom Debt Relief will likely negatively affect your credit in the short term. However, a Freedom Debt Relief program can help encourage positive credit habits, which over time could help improve your credit. The company conducted a study and reported that its customers’ credit improved significantly over 24 to 45 months.
    Where is Freedom Debt Relief located?
    Freedom Debt Relief has offices in Phoenix, Arizona, and San Mateo, California, but it serves customers across the country.
    Is Freedom Debt Relief a debt settlement company?
    Yes, Freedom Debt Relief’s program involves negotiating settlements with your creditors.
    How long does Freedom Debt Relief affect your credit?
    According to a study conducted by the company, customers of Freedom Debt Relief saw a significant dip in credit score in the beginning, with median scores of 497 at six months after enrollment, then saw a steady increase, with median scores reaching 604 at 24 months and 648 at 45 months. This study tracked the scores of customers between 2014 and 2018 with a median starting credit score of 650.
    Does Freedom Debt Relief offer loans?
    Freedom Debt Relief does offer debt consolidation loans; however, since debt settlement is its specialty, its certified debt consultants prefer to try debt settlement first.

    Is Freedom Debt Relief legit?

    Freedom Debt Relief is a reputable company with a proven track record. The company is a member of the American Fair Credit Council and a Platinum member of the International Association of Professional Debt Arbitrators. If you have $15,000 or more in unsecured debt, Freedom Debt Relief may be able to help you.

    While all debt relief services will likely cause a negative mark on your credit report, Freedom Debt Relief professionals can assist you in negotiating with creditors in a way you may not be able to do yourself. Although its fees may be high — as much as 25% of what you save on your debt — it still may cost you less than paying the debt in full.

    Freedom Debt Relief Reviews

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    How do I know I can trust these reviews about Freedom Debt Relief?
    How do I know I can trust these reviews about Freedom Debt Relief?
    • 3,769,237 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 5
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 9, 2022

    A friend referred me to FDR and I called them. They asked if I was okay with 348 per month and I agreed. Within a few months, they had the first credit card settled for 53% less than what I owed. A few months later, they were able to settle with the second credit card company for 50% less. The third card will be paid off in December of this year. Then just a few weeks ago, the fourth card finally went into a settlement for 50% less too. They'll make the first payment at the end of this month and it'll be 31 months. I'm hoping that when the one card gets paid off in December of this year, they can up the payment to the final credit card company. If I had been able to make the payments, it would have taken me 30 years to pay them off. Now, two of the cards are now paid off in full and it hasn't even been three years since I've been with FDR. My credit score was down in the 500s when I started. Now, my credit score is back up in the 700s.

    The representatives have been helpful from day one and they always check in with me and let me know what's going on. If I get any statements or anything from the credit card companies, I scan those in or take a photo and email in those. I haven't had to move my payment date, but I'm sure they would be flexible with it. There are some months where I wish I could just be able to skip a payment, but I don't want to do that.

    If you find yourself in a situation where you're not able to make monthly payments, noticing it's going more on the interest than the principal and it will take 30 years to pay off that debt, go with FDR and you can be debt-free within five years or less. Make sure you have that money in your checking account to get it transferred to them on the same date every single month and that's the only thing you need to worry about. They take care of the rest.

    Freedom Debt Relief response

    Congratulations on taking the necessary steps to become debt-free Ellen! Our program works very well because we make sure our clients are well informed and on board before making any decisions! It is great to hear that you are happy with our service efforts! Please let us know how we can continue supporting your journey to financial freedom! Thank you for being a valued client of Freedom Debt Relief!

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Dec. 31, 2021

      I had a very pleasant experience with FDR. When I had accumulated so much debt, it was getting hard to manage all the payments and trying to keep up with things, and I was paying out more payments than I was making just about. I had to do something and they helped me manage that. They were really easy to talk to, everything was very easy to understand. ​I even had two litigations that they helped me through and it took all the pressure off me. I didn't have to get any phone calls or be harassed by any of these credit card companies. They just took care of everything. It was awesome.

      I utilize the dashboard all the time and it laid my anxieties. Every month you knew where you were at and I had the direct deposit where they took the money directly from my account and I could just check on the dashboard anytime I wanted to because I needed the visual too. I needed to look at my accounts and see what they have done. I could see everything and just being able to see everything and all of that action, I had not had to even take care of myself, compared to other things, it made me feel under control.

      They really do what they say they're going to do. They've also got so much information on their website because there's all the Q and A's, I can go back and look through any of the steps. If there's anything that I don't understand, I can call to talk to a person either. Everyone that I have talked to personally on the phone was very knowledgeable, helpful and empathetic. That was what made me feel good about going with them. They also had everything out there so I could ask questions and get the information and it was a little bit too good to be true. Because when they said to not take the phone calls and what to do to get set up, it was a very short process and they literally took that off me. I didn't have to deal with that anymore myself.

      Freedom Debt Relief response

      Brenda thank you for reviewing your experience! We are very happy to hear that you made good use of your dashboard! We not only want to provide you with the best customer service, but we also want to provide you with the necessary tools achieve and maintain a brighter financial future! Thank you for being a valued client of Freedom Debt Relief!

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Sept. 21, 2021

      My husband and I enrolled in Freedom Debt May 2018. We had about 111K in debt from our years of having two mortgage payments. We were hit by the economy crash of 2007, and by divorce, before we met and got married in 2013. Both of us had a lot of debt, from trying to pay two mortgages and paying off our debt from previous relationships. We were overwhelmed.

      We ended up contacting Freedom Debt and enrolled in the program. We had a total of 14 debts to resolve and we were up to our eyeballs in stress, only making minimum payments, and never making a dent in our payoff amounts. Freedom debt discussed our options. We started off paying what we could. We started off paying how much we would pay for minimums for all 14 debts. We kept this up and with the help of Freedom, We were able to pay the first debt off immediately.

      Freedom were able to negotiate settlements that range from 40% settlement to 80% settlement. When we had a legal case raised against one of our debts, Freedom Debt works in partnership with NLLG, Inc to help with court settlements. We were Extremely grateful for this service to keep us from having to go to court.

      Our anticipated graduation timeframe, if we kept payments the same over the years was December 2024. We were able to graduate by August 2021 because we paid extra when we could, we increased our biweekly payments when we could, and we made sure paying off our debt was our main focus.

      Here are my take-aways from this program.

      1. Step into Payments that you can manage. Do not break your family finances trying to hurry the process. Pay what you can and if you graduate longer, you graduate longer.

      2. Take advantage of the NLLG, Inc. Representation. They know how to settle things when the courts step in. ALWAYS follow their directions and the MOMENT you get a certified mail with a court document, open the door, sign for the document and call Freedom Debt IMMEDIATELY. If you do not, it can be difficult for them to assist. The moment you receive something court related, engage Freedom Debt.

      3. Watch the videos that Freedom Debt gives. They tell you how to speak to your debtors. Avoiding phone calls does not make things better. Take the call, and follow the script.

      4. Get used to the fact that there will be an influx of calls once you stop payments. This has to happen for Freedom Debt to Help. When you communicate using the scripts in the videos and stay to the script, things become much easier and the stress becomes less.

      5. Do not skip your payments to Freedom Debt. Skipping payments can run the risk for payment schedules to be missed. Set yourself up for realistic payments. Don't over pay thinking you have this and then when an emergency hits, you are stuck.

      6. When in doubt, call and speak with someone at Freedom Debt. They are there for you. You pay your monthly fees to use their service and they will help! We had a ton of debt. We were embarrassed, but once we get over the embarrassment, and we work the process, it is satisfying to be debt free.

      WE CANNOT THANK FREEDOM DEBT and NLLG, Inc. ENOUGH for everything they did for us!!!

      Freedom Debt Relief response

      Thank you, Erin, for going into detail and sharing that with us today! It's always great to hear clients share how pleased they are with our service efforts. Always feel free to connect with us when support is needed. Thank you for choosing Freedom Debt Relief to reach your financial goals.

      3 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: June 19, 2021

      Last year during the pandemic, Freedom Debt was really helpful because of the fact that I didn't have a job for four months. I was able to call them and be like, Hey, I can't make a $250 payment. Can I make like a $25 payment to keep my account active?” There was one girl there who tried to tell me that the best thing for me to do would be to file Chapter 11 bankruptcy because I couldn't pay anything and I was calling every other week trying to get only $25 payments. She said, “Well, you keep doing this. Your dedicated account is very in the negative, and you're not gonna be able to bounce back from that.” And I was like, “Excuse me? Thank you for knowing my life."

      Filing Chapter 11 bankruptcy hits my credit even harder. She said, “Well, you have a lot of debt.” I told her that's what FDR is supposed to be helping with. Still, I appreciated that and I asked how I file what she was saying. She said that they needed to get with a lawyer and I would still have to pay for it. She then told me, “Borrow the money from somebody. Get with a lawyer, and then they'll fight it off for you, whatever. And then all of this gets wiped clean.” I told her, “So, that way, for the next seven years, I have no credit whatsoever and I'm literally building from the ground up? No, thank you.” She then said I should borrow money from somebody else to make my dedicated account zeroed out and go from there. I asked her what the point of doing that was if, in two weeks, I would have to call FDR back again and say I could only make a $50 payment. She then said I should just do my best to get caught up.

      Working with Freedom has been great. Everything I've liked about the program is that they are willing to work with me and around my budget. They've helped me completely eliminate at least two cards that I had on there. They're working on a third one which is my biggest with Wells Fargo. I went through a divorce and it ruined my credit. It's been two years that I've been working with them and I've gotten to see my credit score jump up about 104 points.

      Freedom Debt Relief response

      Sara, we appreciate you taking the time to leave us a review! Our team takes pride in making sure our clients are supported throughout the process and we'll always be right by your side. Please log onto your Client Dashboard at www.fdrclient.com for account updates. Thank you for choosing Freedom Debt Relief!

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: May 26, 2021

      Freedom Debt Relief's pitch person was absolutely perfect. I have talked to him two or three times and he's a very professional young man. Very detailed, knowledgeable about the service and articulated it very well. He walked me step by step through the process. I was relieved with the program. I wasn't behind in any of my bills when I reached out to Freedom. My credit was great but my debt to credit ratio sucked. Had I continued on my path at paying a couple of hundred bucks here and there over what was required, it was gonna cost me more in the long run as opposed to going through this program, having it negotiated for me and saving money as far as the original life of the debt is concerned.

      The flip side of that, for me, was that it impacts my credit score. When you drop from a 780 credit score down to a 400, it’s like, “I've never had this experience. OMG!” My consolation comes in the fact that, “Guess what. You can't win on both ends of the stick.” It evens out for me because I will not have that debt to credit ratio that I had. It came at a minor cost because it’s something that's not repairable.

      Overall, it's been a good experience. However, some older people don't use the internet or are not as involved in technology as some of the younger people are. That could pose a problem for the older population. Sometimes I get concerned that I may be too late about something. A notification may pop up or they may send me something about a negotiation and I don’t see it for two or three days later ‘cause I'm not on my technology every day looking. Other than that, I would definitely give Freedom's number, and I would hope that people would have the same experience that I had. I'm happy.

      Freedom Debt Relief response

      Barbara, we appreciate you taking the time to leave us a review! Our team takes pride in making sure our clients are supported throughout the process and we'll always be right by your side. Please log onto your Client Dashboard at www.fdrclient.com for account updates. Thank you for choosing Freedom Debt Relief!

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: May 15, 2022

      I moved home to have my parents move in with me. In the process, I found my father had substantial credit card debt. I combined his with mine and FDR worked with me and I'm close to graduating soon free of Debt for both of us. I couldn't have done this without FDR. I highly recommend them.

      Freedom Debt Relief response

      Jeanne we are happy to hear that you're pleased with your progress! We like to make sure that our clients remain successful! Please reach out to customer service at (800) 655-6303 or support@freedomdebtrelief.com for any additional help you may need.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: May 14, 2022

      There was a lot of problems when I wanted to get a payoff amount for my final debt. I want to finish the program, but they are keeping me in the program without helping me finish things up, and the NLLG just left me in limbo when the person working on my case quit. One never got finished that had gone to mediation.

      Freedom Debt Relief response

      Kathleen thank you for reviewing your experience with us. We are sorry to hear that you're disappointed with our service efforts and the outcome of your program. An account specialist will reach out to address your concerns. Thank you for choosing Freedom Debt Relief as your guide.

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: May 13, 2022

      I am fairly new with Freedom Debt Relief program, but have felt in very good hands. They have "held" my hand from the beginning and felt very relieved. I know there is much yet to resolve, but feel confident they will be with me all the way. Thank you.

      Freedom Debt Relief response

      Mary It is great to hear that you are happy with your choice of partnering with us to achieve a brighter financial future. We are excited for your new debt-free future and we will continue to be a source of support for you in the future. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: May 13, 2022

      Thank you for giving me some examples of what to say when the credit card companies call. I am so afraid of saying the wrong things and jeopardizing your help. The help card you sent gives me peace of mind.

      Freedom Debt Relief response

      Susan, we understand that creditor calls can be stressful and overwhelming. You can find resources to help you take these calls. Please reach out to customer service at (800) 655-6303 or support@freedomdebtrelief.com for any additional help you may need.

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: May 13, 2022

      I just joined this program. I spoke to someone and after he explained everything I signed up. I called customer service yesterday and the woman I spoke with yesterday was very helpful and answered all of my questions. I’m happy I joined this program.

      Freedom Debt Relief response

      Patricia we are so happy to hear you are pleased with our customer service! Our goal is to ensure our clients feel comfortable and confident with us at all times! Keep up the great work, and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling 1(800)655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!

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      Freedom Debt Relief Company Information

      Social media:
      Company Name:
      Freedom Debt Relief
      Company Type:
      Private
      Year Founded:
      2002
      Address:
      PO Box 2330
      City:
      Phoenix
      State/Province:
      AZ
      Postal Code:
      85002-2330
      Country:
      United States
      Website:
      www.freedomdebtrelief.com

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