Thank you very much for your positive rating! You are correct in that full understanding of our program is key. We are glad to have helped you during your time of need!
Original review: Sept. 13, 2016
I've read a lot of the negative reviews and my opinion is that they are because the writer doesn't understand the process. Freedom collects a certain amount of money each month and it goes into a bank account. Reductions in amounts due and payment agreements are negotiated with each debtor, usually the lowest amounts first (so those accounts are removed from credit report). I was extremely happy with the process and the customer service because I understood the process. I could see where my money was kept and where it was going. Because of circumstances I couldn't control (health), I couldn't honor my financial obligations. Freedom gave me an alternative to filing bankruptcy and I did I could do given my situation. While I know I didn't fully honor my commitments to my lenders, I did something and Freedom gave me a way to do that. I would recommend them to anyone facing similar circumstances to mine.
Thank you very much for your positive rating! We're glad to hear that Mark was able to help provide the relief from the creditors. We look forward to continuing the best experience we can while you are enrolled in our program.
Original review: Sept. 5, 2016
I could not be happier than to have Freedom Debt Relief help me get out of a place where I did not think I had a chance of overcoming. I was amazed at how Mark ** was able to settle my debts at an amazing amount of time. I am so happy that all my creditors are going to get some money and I can answer my phone again without it being one of my credit card holders. I will be happy to tell my friends and family if they are in the same place I was to just contact Freedom Debt Relief and be confident that they will be helped to get their debts under control. Thank you from the bottom of my heart for all the help I was given. I can breathe again.
Thank you very much for your positive rating! We are especially glad to hear that specific representatives were able to make such a significant positive impact as we pride ourselves on providing superior service. We look forward to continuing the best experience we can while you are enrolled in our program!
Original review: Aug. 5, 2016
Contacting FDR was the best decision I made towards becoming debt free. Everyone was very helpful. A million thanks to all of you. To mention a few: Fernando **, Brian **, Shirmonica ** (my negotiator), Stephen ** and those personnel who answered my questions concerning my account. You won my battle for me. Having you to deal with my creditors/debt collectors gave me peace of mind and saved me from depression and sleepless nights. You were there every step of the way, patiently and clearly explaining the process and what to expect next, etc. It was a leap of faith when I decided to enroll in the FDR program. I am super glad that I did. THANK YOU ALL VERY MUCH.
I began several months ago, and Freedom Debt Relief has already negotiated a settlement with one of my credit card companies! Customer Service is very helpful when I call with questions. I am so excited to be on my way to being debt free!
I was having hard time to make minimum payment. One day I talk to my friend about my financial situation and he advised me about Freedom Financial. First time I didn't believe then one day I called and I talked to representative Jeson **. He is awesome guy. He help me a lot. This is really one of the lifesaver program.
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Initially talking to Freedom Debt Relief, I explained my situation to them. They accepted me as a client and they have been working with me to reduce my debt. The negotiations will finish by end of the year. Within 3 to 4 years my debt will be paid in full. I can't explain the relief I feel to have this taken care of.
From customer service to the ease of the program I had a wonderful experience. Only took 3 days to get everything set up and started. My Mom used the program and I decided to give it a try. I had my first settlement within a week of starting. Would recommend to anyone, thanks Freedom Debt Relief for all your help.
I have only been with Freedom Debt Relief for literary a couple of months and have already resolved one account. They were able to negotiate half the amount of the original account balance, leaving me a low new balance. I love it!!! Go...go...go...Freedom Debt Relief.
It has been a pleasure working with Freedom Debt Relief. Setting up the account was fast and easy with the guided help from an account specialist. The updates I receive from the automated dashboard is a plus too. It allows me to monitor my account at any time and provides me with the most recent account activity.
I don't have any issues with how you are helping me and whenever I call everyone is very helpful. I do have one creditor that continues to call me everyday. They were formerly called Springleaf Financial and are now called Lendmark.
I want to thank Freedom Debt for working hard on my behalf to resolve one of my account. I was so glad when I read my e mail. I know they are working hard to resolve the rest of my accounts. I just want to say thank for a job well done.
A few months ago I realized I needed to do something about my income to debt ratio. I received a call in less than a day with a plan that was explained to me during that call. There have been several follow-up calls and e-mails. The process went much faster than I expected. Will recommend to others if I know they have some of the problems I've had recently.
Being recently enrolled thus far it's been a wonderful experience. Any issues I have had I simply reached out and had them taken care of. Going the extra mile is what it's all about and Freedom Debt Relief has done that. They make sure you're satisfied. That's their goal here. I feel a part of a family and stress free. Thank you Freedom Debt Relief!
Freedom Debt Relief was able to negotiate with a creditor to cut my debt in half and set up a payment amount of four months that would resolve my debt with that bank! I am amazed, relieved, and overjoyed with this settlement. I cannot say thank you enough!
I don't feel like there is enough communication with the creditors we still owe. Paying off one at a time and they don't know. Therefore, I still get emails and calls and makes my credit score go way down.
I was initially nervous about the outcome of this program, however in time my first creditor agreed to a settlement. I still have 3 more to go. Sooooo, I am holding on to see this to the end. Based on my numbers I should be debt free by 2020 and that sounds wonderful to me!!!
This has been very helpful for me. I am seeing a change in my credit for the good. Other companies are trying to help me but all they do are disputes and that got me nowhere. So trusting Freedom Debt Relief I'm on my way to get back on track towards getting my house. Thank you Freedom Debt Relief.
I was told that within 3 to 6 months they would have gone to my debtors and negotiate dollar amounts that I owed. I was also told that my credit would stop being hit by those I owed. When this did not happen and creditors kept calling I was told that another company they work with to find new business and customers (such as myself) gave me wrong info. Originally when I spoke with them they told me their cut might be 5 percent of the total amount negotiated to finding out it's 21 percent. When I questioned the customer service man about the above mentioned he told me, "I can't be responsible for what another company told you that we will do for you and you read your contract---didn't you?"
Everyday my credit gets just another hit and only 1 account was settled. This account was only settled because AE was suing me. Which brings me to---I paid for the Lawyer service in case I was sued. The customer service rep who was signing me up asked if I wanted this coverage and he told me it would cost extra. I said yes---only to find out---I had to pay AGAIN??? Who knows because this company isn't upfront nor honest. Thirdly, I have to call a lot to make sure they take an account off or to put one on---and I feel I do more work than this company who is charging me 21 percent. I will not endorse this company to my friends or any one.
I first started FDR in January of 2016 hoping to resolve the 21k of credit card debt I have within 3 years. The first debt under settlement was my largest (AMEX) and I was sued for the full amount. Luckily I signed up for the legal services with FDR but they were unable to settle the debt for less than the full amount. Now I have to pay the full amount of my AMEX plus FDR still gets to charge me the 20% of the enrolled balance for settling my debt (on top of my full amount). I understand this is what I signed up for but make sure you understand this is the risk you take. They will talk it down like this is a rare risk (it could very well be) but it is still a risk nonetheless.
Now I have a horrible credit rating and have to pay most of my debt. Remember it sounds like a good idea at first but your credit rating will suffer until you settle all debts. I would say the customer service is very good at the beginning but once your debts start to settle, customer service is rather poor. Also, the tools and resources on the website are outdated and not helpful at all. I would only recommend FDR if you are on the brink of filing for bankruptcy tomorrow and cannot do credit counseling. Also, make sure you understand you could easily end up paying more than your enrolled debt (full debt amount plus 20% of enrolled debt that FDR charges) like I did.
We have gotten calls after notifying them of change of contact info. Target has continued to call and threatened to sue if we do not negotiate with them. I told the rep to contact you, but she said they do not negotiate with Freedom. I refused to negotiate!
I joined freedom debt relief in May 2016. I believe that one credit card was resolved and that made my day. I'm looking forward to the next credit card to be resolved. As of now I'm very content and once I see that all 11 credit cards are solved. I will recommend this program to people that I know that are struggling with debt. So far I'm happy. Thank you.
Great program. I was starting to get desperate with my financial situation and wasn't sure what to do. Once it talked with a representative and was advised how the program worked in knew that it could ease some of my stress and give me peace of mind. I'm was skeptical at first, but now that we are finally in negotiations I'm seeing the results that I was promised.
Freedom Debt Relief has been very helpful to me. They have walked me through the process and anytime I have a question or concern, they are readily available to help me. I have gained peace of mind that my situation is being taken care of and I don't have to stress about how I'm going to pay my bills.
I would recommend Freedom Debt Relief. At first I was very reluctant and afraid but realized I had no other choice but to try Freedom Debt Relief. It was hard to keep the good faith at first as it take a few months to get things going but when my first debt was settled there was nothing that could have made me feel any better. A load was starting to be lifted off my shoulders debt wise and doubt of Freedom Debt Relief. Thanks to them there will be a day that I will be debt free! Thank you Freedom Debt Relief.
We've been with Freedom Debt Relief for a couple of years now. We have one creditor paid off so far. However, we are on to the next creditor who has summoned me to go to court in a week. We have been in constant contact with Freedom regarding this and we are getting nowhere. They keep telling us that they are trying to get the credit card to settle. Now my court date is next week and I was just told by Freedom that we can pay them an additional $895 for them to represent me know court and they can take the funds from my Freedom account.
I thought I was already paying them a lot of money every month to handle all of this. Why would I have to pay them more money for something they should already be handling? If they take $895 from my account to go to court, then that leaves less money to help settle my accounts. When we signed up for freedom, none of this was disclosed and we were told they would handle everything and not to worry. Well I'm worried now! This is beyond stressful and it hurts that we pay so much money for it to mean nothing.
This company is a scam. If you owing any bank or credit card, please deal with them yourself. I was scam with about $7700. This company will add more to your problem. I listed 15 accounts, after 2 yrs I realized I have paid $16,200. They were able to settle 3 credit card company which is not up to $2000. I noticed they are negotiating some smaller debt and two were in progress. At the long run, when I added what they claimed they paid on my behalf and their fees. They charged me $7700 and used $8500 for me.
This is a big scam, a lot of hidden fees, DON'T BE A VICTIM. This company will scam you legally, they will claim 21% of and negotiated debt. They won't care if the creditor want 85%, they will just accept and charge you. Their fees first. They won't explain in details for you. Please don't join, if you are new with them, go to your bank and stop them from coming to your checking. They will always grab your money even if you close your account with them without getting in touch with your bank. Please call me, I will explain to you better how it was all scam, **.
I contacted Freedom Debt relief and signed up to pay off my credit cards. I was not told that it would take over several months to complete the process of paying my debtors. I was receiving several calls a day from my creditors and because of the delay of any settlements my credit was even worse than before I called them. Because of the delay I had to go and file bankruptcy. I called and told them not to take any money from my accounts and that I wanted the money to be returned to me as they had not settled any of my accounts. A week later they continued taking money from my account causing my checks to bounce and adding me more financial stress. They also kept all the money that they had taken from my account claiming it was their fee for service which was over $1000.00. This company is a rip off. They are not concerned about their consumers only about making a profit.
Thank you very much for your positive rating! We are glad that you have had such a positive experience through our process, which can admittedly be harrowing at times. The end of the program is nigh and we look forward to sending your Graduation Packet to you once you are done. Thank you for sticking with us!
Original review: Oct. 1, 2016
I have been with this program for a few years and I'm almost done. I have two accounts left things have definitely slowed down which I don't understand. Overall I am very happy with things. Every time I called they were professional and answered my questions. There is a small fee they charge a month in case you get sued. I recommend that you get that. I was almost sued once and they handled it before it went to court and I didn't know anything about this service. I'm sure I was told but it's so overwhelming at first. I finally checked my credit score the other day and I was very surprised to see how high it was with two creditors to pay. I read some of the reviews and no one can blame anyone for the debt that we create. They are just a way to get it paid off. Your credit takes a hit and you learn to pay cash. I definitely recommend it.
We appreciate you taking the time to share your recent experience in working with Freedom Debt Relief. We are committed to providing an excellent service experience and want to ensure our clients are completely satisfied when working through their requested debt settlement program.
We have sent a direct message to this customer so we can look into their concerns further and find a satisfactory resolution.
Original review: Sept. 27, 2016
Do not sign up with Freedom Debt Relief! Horrible company. You are better off dealing with the creditors yourself. I signed 4 accounts with them. I ended up taking care of 3 myself! I called Freedom Debt Relief to remove the accounts. OMG it took me about 2 months to get them removed and a phone call every day. I had to deal with rude and unprofessional staff. The last account left I deposited enough money to pay the last account off in a lump sum payment and to pay Freedom Debt Relief fees.
It's been 2 months and to this point they have not sent the lump sum payment to the account as I've requested. I'm so frustrated, I ended up calling the account I owe to please help me and call Freedom Debt Relief to request their payment, since I have the full amount to pay them off. Unfortunately they can't do anything, they were advice to call me and have me request a lump sum payment. Well WTF I've been requesting this for over 2 months!!! Again do not sIgn up with Freedom Debt Relief. It's a scam and they are no help at all! It's a nightmare!
Thank you very much for your positive rating! We are glad to see the progress you have already made with us look forward to continuing the best experience we can while you are enrolled in our program. There is light at the end of the tunnel and we are here to help you get there faster.
Original review: Sept. 26, 2016
I am happy with this decision to go with this company. As uncomfortable I am that I just am having a tough time paying my bills... Freedom has given me some hope that I will get out of this mess. Thank you for your help.
Freedom Debt Relief Company Profile
- Company Name:
- Freedom Debt Relief
- Company Type:
- Year Founded:
- 1875 Grant Street
- San Mateo
- Postal Code:
- United States
- (855) 291-8713