CarShield Reviews

It is quite disconcerting to continue to receive notifications that my account is late/overdue. CarShield is paid monthly automatically by my bank. This error occurred because CarShield changed their accounts system and unfortunately all accounts did not transfer. So, the reason my account was not paid was because of the error on the part of CarShield's new system.

In March my son called CarShield to correct a VIN error made. Rep told my son he corrected everything, said he transferred to other department and we'd get a call and receive revised the new Policy Plan coverage and would get booklet, card and policy within 10 days.... which did not happen. Apr. 14th, 23 Friday @9am - called to find out why we hadn't heard from or received updated policy information packet from Car Shield. I spoke with Mikayla who then transferred me to Specialist Chris's department. Chris is an exceptional Representative Specialist. I was upset by the time Chris got on the line, she immediately sensed that when I gave her my information and Chris decided to calm me down and had me take deep breaths and sips of water before proceeding to correct my policy.

Janet was very helpful thank you. However, my previous 5 phone calls were extremely frustrating as I was unable to get any help or advice after my VW center (where I purchased my car) informed me that they would not deal with CarShield) and neither would 2 others in the area that I called. They said this was due to "terrible customer service" and frankly I had to agree as each time I called I was bounced from place to place with long holds and disconnected several times. The last person I talked with refused to allow me to submit my detailed diagnostics for review or connect me to anyone who could help me, just kept citing "company policy" and made no helpful suggestions, was clearly not listening to me and was what I can only call "politely obstructive". Not good, left me with a very bad impression.

On January 16th I requested service for a tow truck. Everything went well, except when the tow truck arrived the driver informed me I wasn't going to be able to ride along because their company wasn't allowing customers to ride with them due to COVID. Therefore, I had to incur cost for a rideshare. In the future, please ask tow companies if drivers can accompany the driver or not. Customers need to know ahead of time if there is going to be a cost involved.

I was driving down the road and the check battery light came on the like the car is possessed. The ABS then the Transmission light and Engine light, I pull to the side of the road and called for some help with this car possessed. I received outstanding support and assistance. Finally all was going to be alright. Tow truck was on the way. My breakdown begin at 9:20pm and I was home in my nice warm bed by 11:00pm MTS time. Not bad. Now for the pain of repairing that possessed car but wait I have CARSHIELD. That will ease the pain of the repairs. Thank you Car Shield. Do drive without it. THAT'S THE FACT JACK.

After three years with my Car shield policy on my Ford fusion, I added my Subaru Crosstrek and three months after having my cross trek the hybrid motor needed to be rebuilt and because of a bulletin from 2017 the claim was denied and I’m sure with this scam company Anytime you submit a claim for anything they’re gonna come up with a reason as to why it’s not covered under the policy even though you have the highest policy covering everything possible. I canceled my two policies. I would never recommend Carshield and their TV advertisements are an absolute abuse of customer relations.

After years of paying my hard earn dollars. They do not approve my claim. Just make sure to ask all questions before you sign up, I will be cancelling this program today. Just be aware of other companies like this. This is my fault for not asking questions. They are so happy to take your money. Just beware of these companies. They sell it to you very nice but when comes to pay they give a hassle. I have gone to repairs shop to ask if they take CarShield and most of them told me that they don't take it because they don't pay. I went to Dealership in the Bronx, and they said the same thing. They have a car there for weeks waiting for an approval. Even my friends told me not to do it. Maybe I should have listened. I would not recommend anyone here. If you beware and ask all your questions.

I would like to state I had a diamond policy with Carshield. Stuff that should have been covered wasn't. Heat is not wear and tear. And please I was 7 days into my payment. When I wasn't to cancel they wouldn't even give me half my money back. They are a rip off. When I started reading reviews on this company they shouldn't even be in business. Giving false advertising. To people. Not refunding their money. It's a horrible company and consumers can find some place better. Please read their reviews before taking a policy with them.

Had a good experience with them being a new customer. Talked with Joselyn. I think that was her name. Signed my car up with her. Called back and signed with Jason for my husband's vehicle and Jason didn't ask me hardly any questions, just kept wanting my credit card number. Was put off by that. He was not interested in asking me any questions like the other person did.

Unfortunately the only place in my area that can service my car is a very unreputable place. Which makes my extended warranty useless. No dealership or reputable garage accepts CarShield or American Auto Shield. If I can not get my car serviced at a reputable place then I have no need for this extended warranty. I will have to shop for another company. I wish someone would have talked to me about it from the beginning so that a few months in I now have something I can not use.