Ben, thank you for your repeat business. We look forward to working with you again!
Original review: July 16, 2016
I am a repeat customer of Amerisave. They offer great upfront pricing with no surprises. I also like the flexibility of their loans. They can be customized to fit your needs. My loan officer Brad ** does a great job. I have now used him twice and will hopefully use again. He is easy to get in touch with and always willing to answer my questions.
Thanks for the positive feedback, James. We appreciate your business.
Original review: March 25, 2016
So far so GREAT! I am extremely happy at the speed at which my mortgage refinance loan is progressing. It was just one week ago when I was first contacted by a Loan Officer with Amerisave Mortgage after submitting my request online for mortgage information and my loan is already in underwriting for final approval. After talking to several different mortgage companies, I found Amerisave to be the most knowledgeable, have the lowest interest rate and had the best online software for the quick and easy transmission of documents back and forth. Information pertaining to my loan is constantly updated and they let me know, step by step, where my loan is in the process. It's very user-friendly and very informative. I've obtained about ten mortgages in my adult life so far and I can honestly say, this is by far the best and easiest one. Thank you Amerisave!!
Because we have several pieces of properties, we have had a lot of experience in refinancing. Working with Amerisave has been the best and the easiest we have ever done. The system is amazing - you know every step of the way what stage you are and Todd and Jeff our agents were equally amazing. Great Experience!
Don't be fooled by great rates they quote with their web app. The chances of you firing them and moving on to work with a real company is better than your chances of actually closing your loan. I can't imagine that this company will be around much longer with the poor service they provide. If I listed all the horrific details I would exceed the 50,000 max character limit, so I will keep this short. First and foremost. if there was a way provide a negative rating, I would give them a -5 star rating. Everything you may have read on this site regarding lengthy process, asking for the same info over and over, days of crickets between requests for yet more info, broken promises, excuses-excuses, broken processes, and all the other horror stories you're reading on this site are absolutely true. I experienced nearly every one of them myself.
I, like probably many of you, have had bad experiences with companies, however this is the first time I have EVER had such a bad experience with a company that I was compelled to provide a review. I got to imagine, their actual closing rate must be in the single digits. Maybe 1%? DO NOT waste your time with these guys!!! Your time is much more valuable than to spend with these clowns!!!
This was my third refinance with Amerisave in six years. Apart from an unbeatable interest rate, I was impressed by the following: I have not come across any other mortgage lending websites where a potential customer can view precise interest rates for different loan-durations, exact closing costs and other relevant information, without having to disclose any personal information. My Loan Officer, Jessica **, was very prompt, precise, and courteous in responding to my countless inquiries throughout the loan process, even during off-hours and non-business days.
Of the dozen or so times I have obtained mortgage loans from many lenders for my several properties, I must say, Jessica ** stood out as the BEST. My Loan Closer, Kristen **, was equally prompt and courteous to my often unconventional, challenging and inept questions regarding loan closing. Generally speaking, the manager of a company sets its tone. From this point of view, I would have to conclude that Amerisave is perhaps run by a very able team of managers, a breed apart from its competitors.
How do I know I can trust these reviews about AmeriSave Mortgage Corporation?
- 611,030 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Seventy days after we began the process to refi our home with AmeriSave we were still being asked to provide documentation (all of which we had already sent them). We were continually told that if we would send in "just this last thing," that we would be approved. We paid $450 for an inspection and wasted 70 days of our time. We provided them everything that they asked for and I personally did work, that I consider it to be their job to do, to try to get the refi done.
This company appears to be a scam and we have gone with someone else who is having absolutely no problem getting us approved in under 30 days. My concern is that now they have quite a bit of personal information of mine, and if they can't do business properly I question whether they can protect my info properly. I've seen several other reviews that stated the same problem we had and have to ask myself what the relationship is between AmeriSave and the appraisal company, since they seem to get people through the appraisal process and then do very little after that to get the loan closed. I'm thoroughly disgusted with this company and would tell everyone I know (in business and otherwise) to stay away from them!
The Amerisave application process is horrible. The service is awful. No one responds to your inquiries. It has been 4 months since I applied for a mortgage loan and I still do not have an answer. All of the information requested has been submitted on a timely basis. When you confront them with what appears to be a ECOA, Regulation B, or RESPA violation, their lawyer up and no one discusses anything with you. They indiscriminately obtain your credit report multiple times without your permission and force you to purchase an appraisal without regards to cost. They do not timely give you an answer to your application. Please, stay away from this company.
Credit, income, equity - all great. Not desperate by any means. Refi our second home. I should've read the reviews on Yelp and other sites first, about this company, but I didn't! OMG - day one, we provided ALL documents they requested. They also wanted $585 for an appraisal, ok. Then, it went downhill and we watched it unravel.
2 weeks into it, we got pushy about getting an appraisal. We hadn't heard a thing. Their answer: 6 weeks later, they could get to it. We got a letter from the IRS - apparently, they'd requested our tax returns, ALL with the wrong information. i.e. start over! Communication became spotty. I then took to the computer to research this company, I found review after review posted with the same name (GAYLE) with the same wording in her reviews - ALL, from different States - saying how great the company was. FAKE reviews? Ouch. Review after review were like this! This wasn't getting better, it was getting worse. We cancelled everything and went elsewhere. What a absolute WASTE of time. Suggestion: Don't walk away - RUN!
After spending months sending and faxing statements to them and paying for appraisal, I was being led on the entire time. This is a scam and has to be against the law. Laura misrepresented everything and lied to me about a lot of things. Do not use Amerisave unless you are out not to get a loan and spend countless hours for nothing. Very poor agency.
I have been through the mortgage and refinancing procedure with several companies. This one has been the most stress free and easy one I have had. All documents are uploaded for review and at all times you are aware of the timeline. Any question I had was immediately answered. The closer will meet you anywhere at your convenience. For once I did not have to take off work. I will definitely use them again.
The process of refinancing with Amerisave has been fantastic from start to finish. The customer service has been excellent. The product offerings are varied and fit what I wanted. This has been a great experience overall.
We decided 6 months ago to refi our home. Credit is no issue. We diligently provided everything underwriting asked for. Unfortunately, underwriting decided to draw this process out. They asked for 1-2 more things each week. Basically nickel and diming the process. It was always "we need just one more thing" and on and on it dragged. For months. They would request things we had previously given them. Over and over. It's like they weren't even paying attention to the paperwork. They made refi painful, tedious and downright aggravating.
Then the loan processor said underwriting had everything and we'd hear in a week if it went through. To no avail, no communication would happen and days and weeks would go by. We'd contact them and viola! Underwriting needed more stuff. We literally have given them everything but a blood sample. Finally after 6 months we told them to forget it. They clearly aren't professional enough to know how to deal with refi or customers. We will move on with a real company.
I'm really impressed with the quality, efficiency, speed, and convenience of the AmeriSave website and online application process. Both Sean ** and Drayton ** have been a pleasure to work with. Pleasant, knowledgeable, and efficient - can't ask for more than that. What a contrast to BrightStar Credit Union (our present mortgage holder). Their online system is so unwieldy. We haven't even logged on since 2013.
I shopped around extensively with banks, credit unions, and online lenders, and the ones that would match Amerisave's rates had higher fees involved. I was initially skeptical and wary that hidden expenses of some kind would pop up. A friend who is a loan originator with a credit union couldn't come within $1,200 of Amerisave's costs, and said he doesn't see how they can be profitable - he said they're paying me to take out the loan!
After going through the online application/qualification process, my theory is that the quality, speed, and simplicity of their system (time is money, for all involved!) enables them to pass the savings on to their customers. I now firmly believe what I initially thought was just part of the spiel - that most of their business comes from word-of-mouth referrals. I think another benefit of the quality of their program is their employees seem relaxed and happy with their jobs. Less stress for everybody!
I am applying for a $50,000 mortgage loan from Amerisave (for my second home), while putting down a down payment of $30,000. During the last eight weeks I have submitted about 50 different statements and documents, totaling hundreds of pages. My credit score is 800+, my annual income is well into six figures, and my net worth is at least $600,000. I have never missed a payment on any bill ever. Yet, even after eight weeks of endless new requests for yet more statements and documents, I still do not have a mortgage commitment even though the deadline is tomorrow. When I upload my statements they usually sit for days without being reviewed. I have already pushed the closing date and the mortgage commitment date for three weeks, and I still won't be able to get the mortgage on time, if at all.
After wasting eight weeks, about 50 hours of work on the required paperwork, $455 on an inspection report, at the end I will have to sell additional stocks to purchase this house 100 percent in cash. Something I really wanted to avoid. I have no appetite to go through this process again with a different mortgage company. This experience Amerisave have been too traumatic. Do not try to get a mortgage through Amerisave even if your life depended on it.
I feel this is a fraudulent company. They took more than two months to refinance until I finally cancelled. My original lender sent them a payout statement and Amerisave never closed the loan. I almost lost my house because of their (Amerisave's) criminal refusal to complete the promised refinance. I went from a 815 credit rating to 790 because of their lies and reneged promises. I especially single out Brad ** as a smooth talking criminal.
To be accurate and FAIR with my review of Amerisave, we are self-employed and require additional tax information for personal and business. That being said, we were over THREE months into the process and still did not have an approval. More information kept being requested, which was done using the Amerisave program to upload info. This was the best part of the whole thing. I would not recommend Amerisave. I gave up and went to a local bank. I feel further with them in two weeks than I did with Amerisave in 3 months!
I would like to especially thank Yolanda ** for the excellent cooperation during the loan process. She was very very helpful in communicating by email and by phone. Thanks a lot!! Again thanks Amerisave for a great job, best website, best rates and best communication. I wish all of you the best!
I am completely frustrated in dealing with Amerisave. I have never experienced such confusion, obfuscation, almost dishonesty in a company as I have with them. After months of back and forth b.s. with people who dont know what they are doing, the final straw was having Amerisave cash my first mortgage payment 20 days early, when it was not due, and the check was clearly marked, September 1st, 2016. The only reason I sent the check through early is because we will be out of town and I didnt want to miss the first payment timing. I will know better in the future in any dealings I have with them. I intend to report their awful dealings to the Attorney General of Arizona as a company not to be trusted.
To add insult to injury, we received another of their confusing letters, stupidly named, "goodbye letter" advising that Amerisave is no longer the company we are to deal with because you have sold our paper. However, the new servicing company will be Amerisave, with Dovenmuehle Mortgage Incorporated, to act as our sub servicer, whatever that means. Different loan number, different address, same company, same stupid confusing documents. What a shame this company is. Does someone stay up late at night dreaming of how to confuse the hell out of the customers.
I will not enroll in auto-payments as I do not trust your company. In fact, I probably will not enroll in your auto-pay and conduct my payments through my bank, as I have no confidence you will keep any arrangement, in spite of it being in writing. The payment your company extracted from me was for the September payment. The next payment is due on October 1st and if my account does not reflect that fact accurately and any late charges or interest charges other than what was contracted for will occasion legal action on my part against them. In fact, Amerisave owes me the interest for the 20 days of pre-payment they illegally took from me. I'm sorry that I ever dealt with Amerisave Mortgage.
I have been waiting for two and a half months to close my loan and it still isn't closed. I have turned in all documents that was asked for and now they are still asking for documents that should have been asked for prior. It is frustrating because my credit is being messed up due to this situation. My former loan has matured and I can't make any more payments toward it. So if you are in a hurry to close, don't choose Amerisave Mortgage.
I'm requesting for pre-approval letter for my new home buy. My loan officer, Larry ** NMLS ID #**, asked me send all documents like two year W2, 2 paycheck, bank statement, ID and work history. They run hard credit after that no any call or email. When I called another loan officer pick up phone and said, "your application is not complete." Again she asked me send all documents. I don't know why they did like that. I ever never recommended this lender.
This was the worst experience we have ever had buying a home. We have bought 4 and sold 3. We found this lender via Lending Tree. We started our process of filling out applications on April 2 with a closing date of June 27, 2016 (86 days). We never went more than 48 hours with a document not submitted. Three weeks before the closing (June 6) I got an email from our loan officer, Lamena **, and the loan originator, Dave **, that said they should be on time. The day of closing we found out that ** was out of the office and Amerisave did not complete the loan paperwork correctly or otherwise did not do their due diligence.
After several calls to the loan officer, we found out she was out and we had to find her boss. Eventually Amerisave stopped taking our calls that day. Ultimately, Amerisave had to re-disclose the loan which created a new 72 hour waiting period. In the meantime, Amerisave (Todd **) made concessions to us for to eliminate closing costs and credit us $1,000 on our first mortgage payment. The closing costs were covered by our loan details (not Amerisave) and they reneged on their promise of $1,000 towards our first payment.
Additionally, because of the 72 hour delay in closing, I had to cover the costs of the sellers' delays and was out an additional $2,800. In fairness, the demeanor of all involved was very respectful during the entire transaction but overall my opinion is that the entire group is incompetent. My advice is to stay away and find someone local. You can always re-finance later when time is not as critical. The amount of money I planned to save over the loan period due to a lower interest rate was eliminated by the costs incurred due to the lender's mistakes.
Frustrating and aggravating experience thus far! All documentation requested had been provided weeks before closing deadline and rate lock expiration. No word or review or processor assigned for weeks. Sent numerous emails and had several phone calls with LO regarding closing timeframe, whether additional information was needed, and if I would need a rate lock extension since the expiration was quickly approaching, and didn't receive a single response that answered any of my questions, but rather forwarded back and forth between two people. When I finally was able to make contact with a representative by repeated emails and phone calls on the day the loan was supposed to have closed by, she again provided no answers to my questions, requested additional information that had never been requested before. I promptly provided the information requested and was assured that if I had it to them within 2 days we would still be able to close before the lock expired.
Two days passed and no progress, still no processor assigned, no closing date set, no review of the information I provided, and no answers regarding the need for an extension or possible associated fees, but rather a pass back to the LO. LO told me if he didn't get information about the status over the weekend he would let me know on Monday. Surprise! He is not in the office today and my rate expires today. Now reading more thoroughly through the reviews available online I see that this is a common practice for Amerisave and there are the same exact complaints as mine all over the BBB and Yelp. So very disappointing and frustrating to have spent the last 60 days wasting my time and money for an appraisal on what is likely going to be a loan that won't close because of a horrible company.
Absolutely the best help I have ever received on a mortgage loan. Kind, professional, knowledgeable, swift, and painless! I would highly recommend them to anyone.
Refinancing Loan - Amerisave is a great company. Very knowledgeable and helpful. I look forward to a long relationship with this company.
Factual basis uncertain
After being told that I would have no problem getting a loan, they kept delaying my closing. I finally had to borrow the cash from family when the buyer would no longer extend the closing date. I was then encouraged to reapply (and incur additional expense), as a home equity loan. After weeks of delays, they finally said my loan would not be approved. They promised a refund, but of course it never was sent.
I am very impressed with Amerisave. Their customer service is very good. The loan originator has always responded promptly to all of my requests.
I received the most competitive rate with Amerisave and the process is pretty darned easy. Keeping up with progress is easy as logging in every couple days. It could have been even easier if I had a printer but they were available any time I needed assistance. Thanks team!
My LO, Michael was prompt at placing the call after I applied for the loan. He shared valuable information with me and was extremely helpful and courteous. He certainly made the whole ordeal easier on me, a first time buyer. I am excited for the future!
I am in the middle of refinancing process with Amerisave. I started 2.5 months ago. The loan initiator was very efficient and helpful. They requested tons of document. It took me 2 weeks to send them all the required document, then the waiting process started. It took them couple of weeks to assign a loan processor. Two weeks ago they changed the loan processor. They are very customer friendly, you have to keep following up with them. They keep you in dark and don't respond to your emails unless you file a negative survey. It is a very frustrating process and I still don't know when is my closing date.
My fiancee and I are first time homebuyers in the ultra-competitive Bay Area market and we were looking for someone who could help us through the loan process. Samantha came highly recommended by a coworker of mine, and I have to say this has been the best decision we ever made. Sam is the definition of above and beyond. She was super friendly, and always such an ease to get a hold of regardless of whether it was an urgent situation or just needing to get a simple question answered. Sam treats you like a personal friend and always has your best interest in mind. If anyone is looking for a Loan Officer, I would not hesitate or think twice to recommend her. Sam rocks!
Amerisave Mortgage Company Profile
- Company Name:
- AmeriSave Mortgage Corporation
- Company Type:
- Year Founded:
- 3525 Piedmont Road NE, Building 8 - Suite 600
- Postal Code:
- United States
- (855) 259-2431