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I needed to buy a house. I searched out about five different lenders and AmeriSave Mortgage had the best rate by about a half a point. I got 3.75% over 30 years. Even with QuickBooks, their Quicken Loans were half a point higher. Everyone out there was at 4.25% and everyone else, like Wells Fargo and BB&T, was at 4.5 or so at that time that I got the loan. So AmeriSave is extremely competitive on their rate and terms.
AmeriSave's lending process was fairly seamless and we got a VA loan for a new home. We just sent in some VA forms and the mortgage process was quick. It took around 40 days but half of that time was waiting on another bank. It was a short sell that I purchased and the other bank was the holdup as they had a previous sell. This loan with AmeriSave is the fourth home loan that I've gone through. Two of which were with Wells Fargo and the third was with BB&T. They were all a pain. But AmeriSave made the process fairly easy.
They were very precise and professional. And they seemed to know what they were doing. I only had to go on the phone with them a small handful of times. The rest of it was through email. The reps have been doing great, and they did fantastic. However, the appraiser that AmeriSave hired was from Athens, Tennessee and the home I purchased was in Knoxville. And the appraiser used comps that were on the separate side of Nashville that wasn’t even relevant. But the choice of the appraiser was my only complaint.
Daniel - Thank you for using AmeriSave. We're glad you were able to see our benefits after comparing us to our competitors. Finding local appraisers can sometimes be a challenge, but we'll let our appraisal management team know about this.
I went for a refinance with cash-out with Amerisave. The whole process was online, consisting of me sending out all my personal info and locking in a rate. I started with some website, they gave me a whole bunch of different lenders, and they started contacting me. Compared to other lending providers, the way the Amerisave woman explained the process to me seemed like the simplest. She explained all the numbers to me on the graphs. She was the most understanding.
From the time that I applied ‘til the time the money was actually deposited into my account was about 30 days. It was quick. From what I heard it takes a while, and I expected a lot longer, like a couple of months. Customer service reps were very polite too, and answered all my questions. If I would send an email, they’d respond immediately. They supplied the information to me in an understanding way. Amerisave is a good company. I like them.
Refi-with Cash out. From the moment I talked to Andrew I knew he was honest, personable, and caring. He wanted the best for my family. He only wanted to provide his service if he knew it was best for me and my family. The whole process to close was less than two weeks. My family and I was able to consolidate a personal loan and roll that into our existing mortgage. The whole process was excellent. I am recommending AmeriSave to anyone I know. Andrew ** was the Loan Officer that helped guide me into the best position. Stephen, the Loan Processor was amazing. The whole process made me feel at ease. Well done, Amerisave! My family and I now have a higher quality of life because we were able to save hundreds of dollars a month. In addition, saving thousands of dollars on our new 2.5% 15 year fixed loan!
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After 4 other Lenders, I chose AmeriSave!! I like how personable and helpful everyone has been so far. It's a daunting experience for anyone to refinance or even get a new mortgage, and I find that my Loan Originator Kameron ** and the Loan Processor Shirvica ** are very patient and understanding and very helpful in explaining everything to me. They are very thorough and it helps me to feel confident with my choice. I am very happy I chose AmeriSave for my Refinance. You make it less tedious for the client. Thank you for the wonderful service. I like the transparency. Very refreshing to do business with them both.
Everyone I dealt with at Amerisave made my loan refinance experience simple and easy from start to finish. I would like to cite Greg **, my loan originator, for his expertise in securing me the best rate possible, working with me step by step during the application process, and I would also like to cite Lindsay **, my loan processor as well for her expertise in completing the necessary processing steps. I will recommend Amerisave to anyone who needs a loan refinance or a new mortgage. Well done Amerisave!
I was recommended your Company by my Brother who is a Regional Manager for Accounts for a major auto company. He values best prices, professionalism, and efficiency at getting the task done. I am extremely happy with the rate I got, and even when I shopped around a few times over the lock in period, I never saw a better rate. The profesionalism and listening skills of my Loan Originator and Processor were 100%! My Processor got me to close on time, even though time was running out due to me being slow getting some forms and changing last minute some parts of my application.
I worked directly with Russell ** and Matthew **. I am extremely pleased that these 2 gentleman were there to help me. One of the first things I noticed is their ability to listen. There was no doubt in my mind I was eligible for refinance at a lower interest rate and that my equity would provide both some account payoffs and offer some cash to get some much needed jobs done around my house. Other financiers gave me a runaround and could not do for me what these 2 guys did and I'm convinced had they listened I might have ended up elsewhere but I am glad I didn't. These 2 guys were very patient with my questions and offered a personal side that made me feel like they could both be trusted and have a burger with! Great guys, great business! Thank you!
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On April 1, 2020, I applied for a refi loan with Amerisave. My credit score is over 760. I was financing $150K on a $600K+ home. Unfortunately, my loan officer was RJ **. He told me that with so much equity, an appraisal was not required, which would save me hundreds. On April 17, my online account showed an appraisal was ordered. I emailed RJ ** and asked him to check on it. No response. Around April 26, I emailed him again, this time using the online form. I received an automated response that I would be contacted shortly. No response. A week later, I emailed him again. No response. I tried their online chat. No one ever came online. I called by phone, no response. Then my loan was terminated due to incomplete documentation. It turns out the appraiser had never appraised a home of my type, so he just refused to do an appraisal. Incompetence.
Unfortunately, RJ ** was my only contact. Everything online or by phone redirected to him. He made a mistake and then was too chicken to admit his mistake and reply to me. That is just bad customer service. I finally was able to be directed to a different human being. She was quite polite. I asked to speak to Mr. **'s manager. I was assured that he would contact me directly. No call. If you want to pay their nonrefundable "fee" and get nothing, be my guest. I did receive an automated survey. I responded nicely, asking for a return call. No response.
I was called by an Amerisave rep in response to a webform I filled out. The Amerisave rep talked at me, did not listen, and then hung up on me. It will be a cold day in hell before I choose to work with these people.
I'm not happy that I have to give them one star just to leave this review. I am LIVID about the lack of communication from my Loan Processor. We are in the midst of refinancing our home with Amerisave. We were initially quoted a little over $8600 in closing costs for our cash-out refi. The second disclosure package raised that to over $11,000 in closing costs. We've just received our third disclosure package. Now they want us to pay $12,508 just in closing costs and our "cash-out" is no longer enough to cover the expenses we wanted it for in the first place.
Additionally, our appraisal was low-balled by at least $20,000 so they could charge us more for points. Even after 3 sets of disclosures our interest rate STILL hasn't been locked. I'm fully expecting that by the time it is, it will be higher than the 3.25% we've been looking at so far. We have left multiple messages for our loan officer requesting explanations for these ever increasing costs and sent multiple emails requesting same, but she has so far REFUSED to answer any of our questions. At this point she's not even returning our phone calls. We've also messages and sent emails to the loan processor with a similar lack of response.
I should have known better when their sales rep called US trolling for business after we signed up on Quicken Loans. At this point I'd love to tell them exactly where they can shove my non-refundable $500 deposit, but I can't get I can't get a hold of anyone to tell them so. There's no general phone number listed anywhere so I can't even be "that person" and ask to speak to a manager about the deplorable customer service we've received. This company is utterly unethical and what they offer is a bait and switch.
My credit score is 800+, and the fees and interest rate were worse than many other lenders. They have no plans on adhering to their promise of matching other lenders‘ prices. DO NOT under any circumstance give them $500 to lock the loan rate. DO check with your local institutions first. My bank was able to give me a loan with a slightly better rate AND almost $4k less in fees for my refinance. STAY AWAY from this company!
I unfortunately did not get much from just inquiring information. My husband and I were thinking about refinancing our home to get our interest rate lower and hopefully our monthly payment lowered. So yesterday, I went only just to chat and see my options. I get a representative online and the chat starts fine. Of course they wanted me to call but I informed them I could not talk at the moment and I am just shopping around to find the best options. After that the rep just did not seem interested in talking to me. I was also informed that my husband's credit score have to be at least 680 to do anything at all. Then I proceeded to ask about a few options and was ignored.
Today I received a text message from a different representative asking if I wanted info on rates. I said "yes" and made a joke saying "I hope you're nicer than the last rep I spoke to...they were kinda rude to me". Never got a response so I just went on about my day. Later this afternoon, I received a text message from yesterday's rep... being rude again and calling me out for saying so. The amount of unprofessionalism in 1 of Amerisave employees to text a potential customer to say how I am "degrading" them is mighty surprising. I have NEVER in my life had someone continuously text me trying to say I am the one in the wrong. I hope the next customer they talk to... they have better customer services and hopefully are a little more understanding and patient with the needs of that said customer.
AmeriSave Mortgage Corporation author review by Michele Lerner
This company offers several mortgage solutions, including VA/military, USDA and nonconforming mortgages. Consumers apply online for loans, and upon approval, they can download the documents and mail them to the company.
Mortgage rate alerts: You can sign up for specialized, emailed mortgage rate alerts.
One-minute mortgage loan quotes: Consumers can fill out an online form with their information, such as their loan type and credit score that allows them to receive a rate quote in one minute.
Preapproval: Homebuyers can get pre-approved to make their mortgage search process easier.
In-house operations: The company processes, underwrites, closes and funds all of its loans in-house to help ensure fair prices and smooth operations.
Customer support: Consumers are able to fill out a form online and the next available agent will call them.
AmeriSave Mortgage Company Information
- Social media:
- Company Name:
- AmeriSave Mortgage Corporation
- Company Type:
- Year Founded:
- 3525 Piedmont Road NE, Building 8 - Suite 600
- Postal Code:
- United States