A link has directed you to this review. Its location on this page may change next time you visit.
I needed to buy a house. I searched out about five different lenders and AmeriSave Mortgage had the best rate by about a half a point. I got 3.75% over 30 years. Even with QuickBooks, their Quicken Loans were half a point higher. Everyone out there was at 4.25% and everyone else, like Wells Fargo and BB&T, was at 4.5 or so at that time that I got the loan. So AmeriSave is extremely competitive on their rate and terms.
AmeriSave's lending process was fairly seamless and we got a VA loan for a new home. We just sent in some VA forms and the mortgage process was quick. It took around 40 days but half of that time was waiting on another bank. It was a short sell that I purchased and the other bank was the holdup as they had a previous sell. This loan with AmeriSave is the fourth home loan that I've gone through. Two of which were with Wells Fargo and the third was with BB&T. They were all a pain. But AmeriSave made the process fairly easy.
They were very precise and professional. And they seemed to know what they were doing. I only had to go on the phone with them a small handful of times. The rest of it was through email. The reps have been doing great, and they did fantastic. However, the appraiser that AmeriSave hired was from Athens, Tennessee and the home I purchased was in Knoxville. And the appraiser used comps that were on the separate side of Nashville that wasn’t even relevant. But the choice of the appraiser was my only complaint.
Daniel - Thank you for using AmeriSave. We're glad you were able to see our benefits after comparing us to our competitors. Finding local appraisers can sometimes be a challenge, but we'll let our appraisal management team know about this.
I went for a refinance with cash-out with Amerisave. The whole process was online, consisting of me sending out all my personal info and locking in a rate. I started with some website, they gave me a whole bunch of different lenders, and they started contacting me. Compared to other lending providers, the way the Amerisave woman explained the process to me seemed like the simplest. She explained all the numbers to me on the graphs. She was the most understanding.
From the time that I applied ‘til the time the money was actually deposited into my account was about 30 days. It was quick. From what I heard it takes a while, and I expected a lot longer, like a couple of months. Customer service reps were very polite too, and answered all my questions. If I would send an email, they’d respond immediately. They supplied the information to me in an understanding way. Amerisave is a good company. I like them.
Our loan originator - Nabeel ** - well-represents AmeriSave. From our first phone conversation - observed him to be quite knowledgeable - professional and pleasant. He remained in contact throughout the refi process. We are pleased not only with his high-level of customer service - but the overall experience with AmeriSave. Thanks!
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
I was recommended your Company by my Brother who is a Regional Manager for Accounts for a major auto company. He values best prices, professionalism, and efficiency at getting the task done. I am extremely happy with the rate I got, and even when I shopped around a few times over the lock in period, I never saw a better rate. The profesionalism and listening skills of my Loan Originator and Processor were 100%! My Processor got me to close on time, even though time was running out due to me being slow getting some forms and changing last minute some parts of my application.
I worked directly with Russell ** and Matthew **. I am extremely pleased that these 2 gentleman were there to help me. One of the first things I noticed is their ability to listen. There was no doubt in my mind I was eligible for refinance at a lower interest rate and that my equity would provide both some account payoffs and offer some cash to get some much needed jobs done around my house. Other financiers gave me a runaround and could not do for me what these 2 guys did and I'm convinced had they listened I might have ended up elsewhere but I am glad I didn't. These 2 guys were very patient with my questions and offered a personal side that made me feel like they could both be trusted and have a burger with! Great guys, great business! Thank you!
What I appreciate about AmeriSave and what sets it apart from all the other lenders was the cost of refinancing as by far, it was the only lender that was able to accommodate my 1st and 2nd mortgages when all the other lenders have told me I didn't have enough equity in my home to cover both. I believe it's because the other lenders have their fees too high. So, thank you AmeriSave for giving me relief from financial burden and much thanks to Aaron ** and Evan ** who worked diligently and were there every step of the way for me. I'm most grateful.
A very patient and helpful company. Great customer service and easy to work with. They made my refinance easier for me (recently widowed) to work through a process I had never done without my spouse. I am more than satisfied.
- 2,170,896 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Updated on 01/08/2020: After a careful review of AmeriSave contract to refinance I noticed that the refinance amount was for $304,000 and my current principal on the property was only $274,912. A difference of $30,000. This is no way a good deal to refinance for only a monthly savings of around $200 per month when paying $30,000 more! This to me seems like a scam altogether. First I was promised no more PMI which never happened! Then I was charged $500 for a bogus appraisal and all the unnecessary document requests that took over 4 months to get to this point. Stay away from AmeriSave! There are over 70 complaints in reference to the same complaint that I'm filing. Please advise if there will be an class action lawsuits. Mark **
Original Review: Requested refinance service with AmeriSave back in August and all seemed good with the initial process along with the new quoted mortgage payments. 2 weeks go by with a number documents that had to be signed. An appraisal company (Royal Appraisals) hired by AmeriSave came out to the house and appraised my property significantly low even with recent upgrades of approximately $70,000. AmeriSave took two weeks to contact Royal Appraisals only for them to return and give the same appraisal. Another two weeks go by and no updated appraisal report was sent to AmeriSave. AmeriSave showed a Lack of attempts and initiative to get the updated appraisal report. Once the appraisal report was sent, AmeriSave did not notify me via email or phone to advise that I had to acknowledge and sign the new disclosure forms for the refinance.
A week went by until I logged onto the site and discovered it myself. All new disclosure forms and additional documents were all signed, scanned and email to two representative (S. **) and still no acknowledgment that the documents were receive. Pay the extra cost for a quality company to avoid the aggravation and poor customer service that AmeriSave provides.
I Applied online and they pulled my credit, though I had been approved by another Bank I just needed a second opinion. I emailed some of my documents to Nicole in Georgia who advised she would review and get back to me within 24 hrs, 4 days passed and she was not returning call, I thus contacted customer satisfaction who advised Nicole's manager would be reaching out to me that afternoon- well that is 3 days ago.
Nothing but delays and poor communication. Started loan process on 10/1. Sent them EVERYTHING they needed on 10/3. Since then, have been asked for same information on multiple occasions. On 10/3, executed Title Company release. Crickets since then. TODAY (10/30) then send a new Title Company release for a different company. 27 days lost. Not OUR job to monitor their poorly performing Title Company. You would think the Loan Officer would be doing something for their commission. Would not recommend them to anyone.
I agreed to pay the 500.00 application fee based on the rate I was offered and signed to. I get an appraisal and the appraisal company low balled my home and it came in over 25k less. They wanted to offer me a much higher rate, and I declined. I asked, why don’t you collect the application fee after the appraisal? They could not answer. Horrible experience, waste of time.
Just like many others, I applied for a re-fi on my home. In good faith, after discussing the terms with Julio **, I handed over $500 that was to be including in the loan when the loan went thru. After being rushed to lock a rate, after getting an appraisal on the WRONG house, not even in the same state, after NEVER hearing from him once he had my money, after being approved, after refusing to contact the title company that I chose as stated in the contract, after 2 closings came and went, after MULTIPLE unanswered phone calls and emails, after the original terms were changed to such a ridiculous amount of fees that I could NEVER afford nor agree to, after asking me to look at the appraisal I had looked at 3 times already, after asking for the survey that was already in his hands, after 3 MONTHS went by, I filed a report to have my $500 returned.
He immediately responded THEN!!! Telling me my loan had been denied because of "incompleteness" even though I had been on top of getting him every single document he needed. His email stated that the "incompleteness" was me backing out. He SET ME UP. A HUGE, HUGE SCAM!!! I believe he had every intention to lure me in and then raise the rates so I would not be okay with the terms and he could keep the money. Some people may have had a positive experience with this company, but if you do your research, you will find many, many others like myself, who have not. Check out all the consumer advocate sites and you'll find that the above practice has happened over and over, again. It costs them 19.8 million back in 2014.
AmeriSave Mortgage Corporation expert review by Michele Lerner
This company offers several mortgage solutions, including VA/military, USDA and nonconforming mortgages. Consumers apply online for loans, and upon approval, they can download the documents and mail them to the company.
Mortgage rate alerts: You can sign up for specialized, emailed mortgage rate alerts.
One-minute mortgage loan quotes: Consumers can fill out an online form with their information, such as their loan type and credit score that allows them to receive a rate quote in one minute.
Preapproval: Homebuyers can get pre-approved to make their mortgage search process easier.
In-house operations: The company processes, underwrites, closes and funds all of its loans in-house to help ensure fair prices and smooth operations.
Customer support: Consumers are able to fill out a form online and the next available agent will call them.
Best for: those who need atypical loans and those who prefer the loan process through the mail or online.
AmeriSave Mortgage Company Information
- Social media:
- Company Name:
- AmeriSave Mortgage Corporation
- Company Type:
- Year Founded:
- 3525 Piedmont Road NE, Building 8 - Suite 600
- Postal Code:
- United States
Keep an eye on your inbox, the latest consumer news is on its way!