Overall Satisfaction Rating
4.76/5
  • 5 stars
    274
  • 4 stars
    10
  • 3 stars
    0
  • 2 stars
    1
  • 1 star
    10
Based on 295 ratings submitted in the last year
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Amerisave Mortgage

ConsumerAffairs Accredited Brand

AmeriSave Mortgage Corporation is an Equal Housing Lender. NMLS ID #1168.

AmeriSave Mortgage Corporation Gallery (4)

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Last updated: Oct. 9, 2017

2261 Amerisave Mortgage Consumer Reviews and Complaints

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Verified Reviewer
Original review: Oct. 9, 2017

I so appreciated the concerted efforts of the Amerisave team towards a speedy approval of my refinance. My closing occurred less than a month after I started the process... And with having to bring under $300 to the signing... Pretty fabulous!

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    Verified Reviewer
    Original review: Oct. 3, 2017

    Do not use AmeriSave Mortgage. They lied to me about the money I would get back when my loan closed. Also due to their delays it caused my loan not to close in time costing me additional funds. Once the loan closed Alex ** would not return any phone calls to explain why I didn't get the funds back that he once verified by email and text that I would receive. They cannot be trusted.

    Verified Reviewer
    Original review: Sept. 29, 2017

    Before I even got off the phone they charged me 450 to my bank account for an appraisal. They told me I have 30 days to look over the offer and let them know and I wouldn't be charged until they set foot on my property and I had made up my mind which loan I wanted. They lied. If they lie about this what else are they lying about? No thanks.

    Verified Reviewer Verified Buyer
    Original review: Sept. 28, 2017

    Ease of AmeriSave Mortgage Corporation's online service provided to refinance my home mortgage. Also working with AmeriSave's representatives Steve ** the loan originator NMLS ID #**and Evan ** the processor NMLS ID #** made this refinance pleasant and was accomplished quite easily.

    Verified Reviewer
    Original review: Sept. 26, 2017

    I just got done refinancing My house with Amerisave. I started out with Shane ** Who did a great job getting me through Filling out the forms and explaining things to me then my processor was Joseph ** who did a great job and got me across the finish line. I would definitely recommend Amerisave To friends and family. It was a lot easier than I thought from start to finish. It took about 3 weeks.

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    Verified Reviewer
    Original review: Sept. 22, 2017

    I went through a company, not to be named, paid for an appraisal, and had to back out because the loan originator did not understand my needs and he put his own needs first. Having a sour taste, I was skeptical, yet optimistic about Amerisave Mortgage. Tim ** was incredibly patient, understood my needs, and directed me to the proper course of action. Scott ** followed through to closing. Everything was done in a timely manner and the loan was closed promptly and professionally. That was a few months ago. I was told if rates dropped within a year, they may be able to assist at no cost. I got call back and they came through yet again. I lowered my interest rate and monthly payment. Win/win. Tim gets credit for a new loan, and I get a good deal. Honest and trustworthy come to mind for this group. Cheers.

    Verified Reviewer Verified Buyer
    Original review: Sept. 18, 2017

    Very professional. This was a very smooth process beginning to end. Couldn't ask for better. When the competitors in the offers could not come close to matching, much less beating the Amerisave offer they ALL insisted there would be a bait and switch in the offer, interest rate or closing cost bonus offered by Amerisave. Guess what, they were also all wrong about that as well. They just had nothing to compete with except false negative predictions. You are in the right place, right here my fellow Veterans.

    Verified Reviewer Verified Buyer
    Original review: Sept. 18, 2017

    I wish I could give negative stars for this company. Everything was going fine, approved and moving forward. Last minute they denied me asking for proof of bankruptcy. They knew everything since day one. Not only did they string me along and waste my time, they also put me further in debt after charging me for my appraisal. Very bad company. Be warned.

    Verified Reviewer
    Original review: Aug. 26, 2017

    When I was hunting for a home, I made the mistake of putting my info into LendingTree and Quicken Loans, thinking I could just view the rates. Instead, they shared my info with a ton of lenders, who then took the liberty of barraging me with calls. One of those lenders was AmeriSave. At the time, I was near 2 months away from closing because I had to wait until I turned 59 1/2 to withdraw from an IRA to use it as a down payment. So, he said he would call back in a month and a half. In the interim, I decided I wanted to get the loan through my credit union because I didn't want my loan being sold from one bank to another. I wanted it local.

    When the guy from AmeriSave called me back, I told him I had already chosen a lender. He behaved like a petulant child, "Well, I hope you enjoy paying higher rates!", proceeding to act like I owed it to him to be considered - among the other two dozen mortgage companies who also had called. However, unlike AmeriSave, none of the others acted like spoiled children who didn't get their way. At least now, I know to never do business with them. I can't stand companies who hire people like this guy. It speaks poorly of them.

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    Factual basis uncertain
    Verified Reviewer
    Original review: Aug. 18, 2017

    Amerisave - The big online mortgage people!! Be careful. It’s better to go somewhere else who works on your mortgage application than this company where people are busy, don't return calls, give out immature information and behave like robots (not fully programmed!!) I had to deal with inexperienced people (loan office - Tim **, and loan processor - Holden **). These people have least information in what they work, not sure how the banking works (grr!!!).

    Here is a simple example of the frustration I went through: For one of the check deposits in my account, they wanted me to show the deposit slips. This even after showing the copies check. I wrote to them that the deposit slips is a thing of past and no one uses deposit slips anymore as the deposits now can be done at ATM machine or via a phone. I read some of the very good reviews, but the people that I worked were lacking knowledge in mortgage and banking industry!! I tried to reach their manager, but was given a voice message!!

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    Verified Reviewer
    Original review: Aug. 12, 2017

    We are refinancing and consolidating ALL our debts. At day 7 we are going to underwriting if appraisal gets sent... granted we had all docs in and appraisal completed by day 5. We'll see, fingers crossed. If it goes through our monthly bills drop by over $1200. WOW.

    Insufficient response received
    Verified Reviewer
    Original review: Aug. 8, 2017

    Good fees and rates. Their origination process is good enough. Extremely poor loan-processing and underwriting process, a lot of unnecessary paperwork, very poor customer service. Their goal is to get you apply and locked in, they don't seem to care about you or closing of your property. AVOID.

    Verified Reviewer Verified Buyer
    Original review: Aug. 7, 2017

    Everything is streamlined and controlled in one place online. Great experience! Keith **, Loan Originator and Tiffany **, Loan Processor are excellent at their jobs. I just started the loan application 10 days ago and my loan is in underwriting for the final approval today, Keith and Tiffany have both called today to say all requirements have been met, the overall cost came down by $300 due to a favorable appraisal and we should be closing within the week. I recommend Amerisave Mortgage to everyone in need of a mortgage or refi.

    Verified Reviewer
    Original review: July 18, 2017

    The efficiency, the ease, and the speed with which the process was accomplished was amazing! Both Suzanne ** and Nicole ** were a pleasure to work with. They were extremely competent, knowledgeable, and pleasant professionals who were ready to answer any questions we had. Not one call or email went unanswered, no matter what time or day it was. Suzanne made the online application process smooth, and actually enjoyable! Both Suzanne and Nicole facilitated a smooth transition from originator to processor; excellent professionals and a credit to your company! I also must mention that after much research, Amerisave's rates are the best we found. A pleasure to work with in every regard.

    Factual basis uncertain
    Verified Reviewer
    Original review: July 11, 2017

    This company will run you around for information. Once you give them and they will continue to ask for it, over and over again. They are very disorganized and have no quality checks in place. After dealing with them for over a year the closing finally happened. Now they aren't paying out the funds. The staff is very rude and they do not respond to requests in a timely manner. Do Not Ever Use this company.

    Verified Reviewer Verified Buyer
    Original review: July 1, 2017

    We consolidate our 1st and 2nd mortgage with cash out. I'm not an expert and I thought that this process would be very tedious but since the beginning Conner ** and then Benjamin ** were very helpful answering my questions and debts. Always available on the phone or via email and we chose Amerisave because they offered us a good rate and no origination fees that other companies charge which saved us a couple of thousands. Very satisfied with Amerisave. I recommend them 100%.

    Verified Reviewer Verified Buyer
    Original review: June 30, 2017

    We are very satisfied customers with Amerisave. The loan originator John ** and the loan processor Ben ** allowed us to get great rates, personable attention to our needs, quick follow-ups to our questions and close this loan with a perfect score on satisfaction. Great team. Thanks for all your work.

    Verified Reviewer Verified Buyer
    Original review: June 13, 2017

    I love how the loan processor kept me informed of each step of the process. Her level of service and knowledge is impeccable, always available to answer any questions with politeness, knowledge and patience. Excellent Service to customers. The loan originator also delivered impeccable service. I would recommend agency to friends. I was very skeptical at first but he made me feel comfortable.

    Verified Reviewer
    Original review: June 5, 2017

    Your staff has been extremely courteous. I had several questions regarding this loan and they answered everything thoroughly and with a quick response. They kept me up to date on every step. In addition to your staff, your website is extremely helpful. It's well designed and easy to use.

    Verified Reviewer Verified Buyer
    Original review: June 1, 2017

    I want to personally thank both Melody, Shamane for a wonderful experience we went through with Amerisave. I just am very impressed with how professional you two are. You both are the best of the best!!! I can't believe how easy and smooth everything went. From myself and my wife thank you very much!!!

    Verified Reviewer
    Original review: May 31, 2017

    I would like to thank Mr. ** and Mr. ** from Atlanta on helping me to achieve financing on my loan. 2 professional individuals that answered all my questions within a timely manner. Would recommend them to others trying to finance their homes.

    Verified Reviewer
    Original review: May 31, 2017

    Your review comments: People were very pleasant, kind and thoughtful. People were knowledgeable and conscientious. People were prompt, courteous and kind. Drew ** was outstanding. His expertise, patience and knowledge was paramount in getting my loans. Chris ** was tremendous in closing the loan. Always there, courteous and an asset in closing the loan. His abilities were a great asset in the loan.

    Verified Reviewer
    Original review: May 31, 2017

    One thing I would like to say that Loan professionals were real professionals and dealt with few hiccups with patience and great coordination among themselves. If I have to get another loan I would definitely go with Amerisave. Great Job done.

    Verified Reviewer
    Original review: May 31, 2017

    Mark ** and Ryan ** are very knowledgeable and have been extremely helpful. This process has been easy due to your great customer service. The upload portal is a helpful way of communicating what information is needed between the two parties and also the status of your loan.

    Verified Reviewer
    Original review: May 31, 2017

    I'm still in the middle of my mortgage process, but Amanda has kept me in the loop every step of the way with emails, as I requested. Forms were easy to download or sign on my phone, and I'm able to see how the process is going by clicking on one link. Thanks!

    Verified Reviewer Verified Buyer
    Original review: May 31, 2017

    During my loan process, I felt Amerisave failed in communication, customer trust, understanding my needs, customer service, and valuing me a not just a customer, but a returning customer. I'll give them 2 stars - one because they closed on the loan and one because everything was online. However, the lack of communication, customer appreciation, and customer service will result in me not using Amerisave's services again.

    One problem was documents were requested (and uploaded) multiple times. Occasionally documents would be deleted from my uploaded document list and be requested again. Other times the loan processor would state they could not view the document so I would download the document from Amerisave's site and then upload the exact document I downloaded. For 2 documents, contact information was provided as requested and followed up on by contacting my insurer and landlord. However, Amerisave asked me for these documents two more times even though they had the information.

    A second problem I encountered was the inability to reach my loan processor leading up to a critical deadline. The processor stated that due to mismatched information between my paycheck and offer letter for a new job, the loan may not be approved. The day I had to decide to back out of the purchase contract or continue I was unable to reach the processor after leaving messages and emails. Additional calls were placed to the sales agent, sales manager, and two other processor, but it was not until 2:50 PM (70 minutes before I would have to cancel the purchase agreement) did I get the information I needed.

    The lack of communication, lack of understanding of timeliness of updates, and other issues left me unable to trust Amerisave to come through for me. In the end, they were able to close on the loan, but not after I lost trust and tried to find other lenders to step in and possibly rescue me. Due to the loss of trust and stress involved during this closing, I do not see myself using Amerisave for another loan.

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    Verified Reviewer Verified Buyer
    Original review: May 30, 2017

    The loan originator and loan processor both were very proactive, thorough and responsive to answering question. I appreciate their professionalism. Most of the process has been paperless and online and I was originally concerned but to the point the process has been very smooth and I have no complaints and I have been waiting for negative issues but the process has been seamless.

    Verified Reviewer Verified Buyer
    Original review: May 30, 2017

    Very responsive to questions and both Kelly and Jeremy were very knowledgeable about the process and protocol. I certainly would recommend Amerisave to others for a new mortgage or refinancing to a new loan. I'm a repeat customer and the service I received the last time was instrumental in choosing Amerisave over other lenders.

    Verified Reviewer
    Original review: May 26, 2017

    I began the application process on May 6 with a VA cash out refinance, and the loan received final approval with a confirmed date of closing 20 days later (May 25th). While the customer has to be prepared and provide requested documentation in a timely manner, in order to close a loan in less than 3 weeks requires employees who know what they are doing well, which was obvious in this case.

    My first time using Amerisave was in 2011, and the employees I came in contact with during that process left such a positive impact, it became a very easy decision as to which mortgage company I would use this time. I put added pressure on the process in both cases due to having a very limited phone voice from previous throat cancer, requiring the majority of the communication either by email, text, or the AmeriSave online portal (which I think was awesome). I genuinely appreciate the fact that AmeriSave employees worked around this communication limitation as if it didn't exist. As mortgage needs surface in the future with family and/or friends, I would not hesitate recommending AmeriSave to meet those needs. This is a legitimate thank you.

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    Verified Reviewer Verified Buyer
    Original review: May 25, 2017

    Refinancing and debt consolidation with AmeriSave was easy and stress-free with little paperwork and great transparency in every step of the process. Agents were friendly and extremely helpful, explaining what was needed and how to obtain required documentation. I would recommend AmeriSave to anyone looking to refinance their home.

    Amerisave Mortgage Company Information

    Social media:
    Company Name:
    AmeriSave Mortgage Corporation
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    3525 Piedmont Road NE, Building 8 - Suite 600
    City:
    Atlanta
    State/Province:
    GA
    Postal Code:
    30305
    Country:
    United States
    Phone:
    (866) 970-7283
    Website:
    www.amerisave.com