AmeriFreight Reviews

The industry needs some regulation to a certain extent. They wait until the last time people need a vehicle transporter, and they would say, “Something's wrong with our driver. We're gonna find you someone else.” They find the other driver, and try to charge us extra. This is across the board. But AmeriFreight was very detailed on what was going on. The lady I talked to was very professional. When she wasn't there, there was somebody else that picked right up what she was doing for me. The rep emailed me what my transport's status was. I liked that. The transport guy that I dealt with was also professional. He arrived there when we needed him. Probably could have been a U-Haul, rented one of those trailers, but it would take too long. I had some time to do it. That's why I thought it would be easy to find a good freight car carrier.

AmeriFreight told me how much they would charge me, talked to the carrier, and he showed up on time. He had a couple of delays because of traffic and it was the holiday season weekend. But he communicated with me, and showed me his identification. That was very professional. I was very comfortable with that. I watched him how he loaded the truck. He knew what he was doing. So, I said, “Okay. I'm in good hands then.”

They picked it up a day early and dropped it off two days early. They called in to make sure that it would work for us. If we had said no, then there would have been no change, but it worked better for us with the revised schedule. They outperformed everything along the way. The quote was very accurate. I talked to other organizations and they were vague in how this whole process worked. I was pretty skeptical but I was blown away by how well this worked with AmeriFreight. I have one point of contact so I was able to call or email or text her, and there was always a response.

One day, I emailed and called but didn't get a response. I got a call back from somebody else because it was on a Monday or Tuesday, and those were my contact’s days off. Instead of just letting those messages sit there till she came back, somebody else in the company picked up her messages and followed up so that I got a response. That is service above what I have come to expect from a lot of services. That is terrific on our end, especially under the circumstances where we were packing up our home, had to be on the road by a certain date, and if we couldn't get the car on a truck ready to go, then it was gonna delay our departure. They were delivered on every step of the way. It's such a delight when you find a company that delivers. I would recommend AmeriFreight to anybody who's considering doing something like this.

I worked with Rosalind (Rosie) through the logistics of it all. She was FANTASTIC. Clearly, she knew exactly what she was doing and knew her carriers well. I took great comfort in her expertise and confidence. There was a bit of a hiccup in that the carrier actually came EARLY to pick up the car. Normally, being ahead of schedule, especially in this line of work, is commendable, but, the movers were scheduled at the very time the driver was going to pick up the vehicle (which my daughter told the driver she would accommodate the days early pick up, but just cannot occur during a specific window of time since the movers would be at her place). The vehicle had to be picked up at a local mall a few minutes away, and she would have to walk back home, so that timing was not at all convenient.

Rosie was very helpful at trying to get the carrier to adjust the timing to either earlier or later in the day, especially since we stipulated a "no earlier than" pick up date, but the carrier said they could not shift their schedule. So some scrambling and inconvenience on our side, but the driver himself was excellent when he arrived. He was professional, courteous and fully inspected her vehicle. We understand the process is fluid, but if you have a firm "no earlier than" stipulation, make sure it is CLEARLY communicated right at the start of the bidding process. Again, I do think Ameri-Freight and Rosie did their part, but heed my advice and ensure the bidding spells out your needs).

The vehicle was delivered within the expected delivery window. (I must say the "no earlier than" delivery stipulation was very clearly stipulated). I opted for the Afta insurance (basic). They failed (many times!) to send the proper email with necessary log in credentials. Rosie was great at trying to get this resolved as well. She was always prompt with her responses. The car was delivered on time and no damage/no issues. So, thankfully, the Afta credentials problem was a non-issue as I didn't need to submit a damage claim. Overall, this was a good experience and I would use Ameri-Freight again.

I was very concerned about how long it would take my car to ship exactly across the country. I was shipping my car from Miami, Florida to Los Angeles, California. I was working on a very tight time frame in terms of when I needed my car in the state of California to get around once I flew here, and managing different things for my move-in. I was also concerned about the safety of my car during transport and what that experience would be like. And right off the bat, Jen answered every single one of my questions.

She made me feel confident and safe in the process, and she always made it feel like she was gonna make sure that my car was handled with care and that it was gonna get the best possible transport that it could receive. I ended up having very few questions after my initial conversation with Jen because she gave me so much information, and she allowed me to have an insight on how the company works and how the process works that I felt very at ease with everything.

As far as the pickup, I lived off of a boulevard in Miami, so they couldn't drive their truck into my neighborhood. They parked the truck in the middle lane of the boulevard, which is a turning lane, but also just a buffer lane. I just had to drive my car out up right behind the truck. Thankfully, it was a very low traffic time of day, so it wasn't very busy. So it wasn't a terrible drop-off process for them to take my vehicle and transport it. The courier driver with the subcontracted company that ended up taking up my contract was a little sketchy. With my contract, I had listed that I was gonna have a lot of personal items in my vehicle. I had already talked about how there's usually the 100-pound personal limit. Unfortunately, I needed to put more stuff in my vehicle, so we made sure, when my contract was posted and listed, that whoever picked up the contract would know that there would be more weight on the car. The contract was accepted.

When I went to drop off the car, the courier driver was kind of surprised by how much stuff I had in the car even though I was still following regulation of keeping everything below the window. I was meeting those expectations. He started questioning me about the personal belongings that I had in my car. He started asking me if things in my car were really necessary to take in the vehicle. This was stuff I was putting in my car to ship across the country because I was moving. Those aren't things I can take on a plane. So, it made me feel very sketched out, and he ended up telling me that he wanted me to pay them an extra $300 to ship the car after the contract had already been accepted because of the personal weight limit.

I was like, “Is this a price that you are trying to negotiate with me outside of the contract, or are you telling me this is something your company is telling you to do?” He said it was something that his company was telling him to do because of the personal weight limit. It felt very shifty because I felt like that would have been something that was negotiated prior to finalizing the contract, an extra charge like that versus when they come and pick up the car themselves.

Overall, I cannot stress enough how much Jen was so accommodating and caring. I told her about the situation where the driver was trying to get me to pay extra. I let her know later that day. I called her. She heard me and she heard everything that I said, and she resolved that issue for me so quickly. She was like, “You're not gonna pay a dollar over what you agreed in the contract.” Sure enough, she went to the transport company. She cleared everything up with them. If those are the kind of representatives that AmeriFreight has at their company, I would recommend it 1,000 times over for transport. I felt very protected. It was a very big relief and a weight off my shoulders during such a difficult move and a difficult process for me to have peace of mind and say, “You know what? Jen got this.” I don't have to worry about my car because I know she's looking out for me.

The problem was there was a communication error somewhere because we told the company, “Hey, our car does not work. It needs to be picked up and put back down. It has to be done manually.” The trucker that came wasn't aware of this. So, we did have to pay $50 extra for him to pick the car up to the trailer. When they did come, we told the driver. Even when he was trying to pick up the car, the car didn't move backwards. It was something with the transmission but it did move if you pushed it on neutral and moved forward. Other than that, it was fine.

I guess the trucker didn't listen. He kept telling us, “Don't worry. I'll put it on and put it back down.” At the end, the next day at around 9:00 in the morning, he dropped it off. Our friend who received the car said he had trouble. If my friend wasn't there, he might have not dropped off the car. In the end, my car was unharmed and it took them an hour or so, but they got it down finally. The quote was accurate. There was a point where negotiations were made. We like the quote. The price was much better than the $500 other companies were asking for to take the car over.

Jennifer said she would be with the project the whole way, and no problem. That was the last I heard of her after I signed up. That was the only disappointing part. I tried to leave messages for her about when the shipping date was, what this is, what that is. But I never heard back from her. Not even a response that somebody else is taking over. I don't know if she left the company, but that is what it felt like. She just evaporated. That was the only thing that was bad.

I had to ask AmeriFreight, “Where's my car? Did it get picked up?” I got a call from the freight company AmeriFreight they subbed it out to after the car was picked up and shipped. They asked me if I had a car and if the car was picked up, and what the call was. It was odd because they should know what they picked up. I don't own the car yet. I bought a car online, and they come pick it up. But there was no, “We picked up a car.” It was after the fact. The car was already on board.