AmeriFreight Auto Transport Reviews

But I wish that if you tell them the day you need the car to be shipped, they can verify that for you a week or even two weeks ahead of time. But because of the nature of the trucking industry, that's out of their hands. It really just depends on the trucker and the availability that they have. In my case, I told AmeriFreight the date when I needed the car to be shipped, and it wasn't until three days before the car was picked up that I got a notice about it. So they need a bit more efficiency with that and with AI, they could be be able to confirm things at least a couple of more days ahead of time than what I was given. Other than that, it was very easy to connect to a customer service agent. There were times when, just to be sure that they still had me on their roster, I would have to call in and make sure. In the end, AmeriFreight did a great job of making sure that my car got to its destination and it was passed on to my family member with ease.

I used my agent twice. That was my second time using her for AmeriFreight. She was like, “You purchase the insurance if you don't want nothing to happen to the vehicle. And you submit the deposit, and you pay the rest of it to the driver. And try to have the driver reach out to you during the delivery.” The driver's been doing a little bit better on that one, actually coordinating with you and not the agent at that time.

My first pick-up was absolutely horrible. It's because there were no drivers going out there that wanted to take the route because I had a truck. I guess it was just an inconvenience for any brokers to wanna pick the truck up. It stayed on the boards for months. But my Mercedes got back pretty quickly because it's a small car. Nobody was going from Utah to Georgia for a decent price. Somebody wanted like 3,200 for one way. I was like, “Nah. We'll leave it posted and have another broker pick it up.” There were no drivers heading that way at the time. It was also during the winter, so it's more of a risk. It eventually got to me. I did have to get a rental car for the time being, and I had to come out of pocket a little bit with that one.

The last driver was very unprofessional. He was like, "Why did you lie to me?” I told him I couldn't come pick the vehicle up because I was one person. He wanted me to Uber to him. He wanted me to come out of my own pocket. I said, "Do you wanna pay? If you pay for my Uber, I'll come to you.” His truck was 80,000 pounds, but the road was only rated for like 52,000. It would have been better if he would have come out and told me that in the beginning, but bygones is bygones at this point. It was my first time having any experience with a car dispatch business. I just didn't know how it worked and some of the politics that come with it, but I would recommend AmeriFreight for sure.

Her communication, professionalism, patience, and willingness to help truly stood out. At no point did I feel lost or uncertain, and that level of customer service means a great deal—especially for someone using auto transport services for the first time. Because of this experience, I will absolutely use AmeriFreight Auto Transport again in the future. Samantha was wonderful to work with, and I sincerely appreciate everything she did to make this process smooth and stress-free. Thank you very much, Samantha, for all of your help and outstanding service.

Everybody was great. The general service was very good, especially as it was my first time finding out this service existed and needing it to be done within 24 hours. It was from Orange County, California, to Boston, Massachusetts and the delivery was at my brother’s house. He did not text or call me and make a big deal so it went well. I would have known if the vehicle was scratched up. I've told people about AmeriFreight. The family will be moving one of their daughters down South for college in a few months, and we may be considering doing a similar service. AmeriFreight might be seeing us again.

Being a woman, I was very intimidated by the whole thing. When I did the Google thing, and I put some information in to get a quote, I had someone texting or calling me for at least three hours. I had to start blocking everything and turning my phone off because it was out there in the world, and everybody was trying to hit me up with a quote. Some people told me to never use a broker and other ones would say that a broker is good. So, I didn't know where to go.

I just posted on a Facebook group. I live in Conyers, and there's a Facebook group in Covington, and I just said, “If anyone's ever done this, can you recommend somebody?” It just so happened that the husband of the wife who contacted me from AmeriFreight said, “My wife does this for a living. Here's her telephone number.” After I posted that, I got that message in an hour, and I was set up with Christine. With it being local, knowing that I had a person lived in the next town over that if I bumped in there in Publix, she's not going to screw me. It made me feel like there was a face to a name.

Christine was super helpful. She explained everything that would happen and how the whole procedure works, which is what I wanted to know. Then, she told me how it was kind of posted out on a bulletin board type thing, and people would call in for the quotes. When the time was getting closer to when I had to move the vehicle, I wasn't getting any quotes. So, I had to change my timeframe. When I did, she put that in the system, and we got a quote within hours. I have contacted her at the beginning of March, and I was going to be home in April. The quote in March was around $600 to $800. By the time everything happened, where it was going to be transported, the person who quoted me to drive it up was 1,100 and that was because the war started and all the gas prices went up. She told me, “I know I said $600 to $800, but I don't think it's going to be that much. I think it's gonna be more because of what is going on now.”

As far as the pick-up and delivery, it was really quick. I was surprised even how quick the driver was able to load it up. Based on having vehicles towed before, it's usually a long, drawn-out process. I didn't realize how it would come on a car carrier. So, I was surprised. This one was not even 10 minutes, and he was all hooked up and ready to go. The only thing was he didn't speak much English. I couldn't ask questions because I felt like I couldn't understand what he was saying. There was a bit of a accent there that I couldn't get past.