AmeriFreight

AmeriFreight's quote came in at a favorable number. The customer service was great. It was the winter. A lot of people weren’t going up North. So, there was a bit of problem to find me someone, but they did find me a carrier. And then the day before the carrier was supposed to come, they called me and said that the carrier, the truck through an axle, and he would not be able to get there. So she put the job out immediately again and had already secured me another vendor who would come that day to pick up the car. And he was in Austin, he was coming my way, had one extra slot on his truck. She was wonderful about immediately going out and remedying the situation, not leaving me hanging with no vendor and no truck.

I listed at least six companies and AmeriFreight seemed to be the most reliable amongst the others when I was looking at the reviews. They were also very responsive and helpful to all my questions. The lady, who was my customer rep, was very honest and straightforward in terms of what can I expect, and I was 100%, very comfortable. She was helpful helping with the shipment of the cargo. She wasn't hiding any costs and she explained to me the whole process. She mentioned to me at the beginning that if the transportation companies are increasing the price then I may need to wait or the prices may go up. She told me that this is based on the current market price, which can go up or even down. In the end, there was a very minimal difference between the quote I got and the price.

I was very hooked on the fact that using AmeriFreight was so much cheaper than all of the other places I have looked online. Then when I spoke to AmeriFreight about details, they said, “Well, we hope we can get that price.” At first I was like, “Oh **, is this a scam?” But because we had plenty of time and we were under no pressure to be able to ship our cars, we were able to get that inexpensive price. And it happened within a few days. It was great. There was a big problem with the delivery of the car in that the driver who had transported the car had damaged it extensively. However, AmeriFreight was very responsive, as was the driver. The driver took care of it completely. AmeriFreight was responsive in checking in the entire way. And they had excellent customer service.

The driver and his professionalism were outstanding. The vehicle arrived on time without any problems. My only problem is with AmeriFreight’s marketing model. They initially quoted me a target cost of $750. Two days prior to the day I had to move my vehicle, they said they had a single bid of $1400. With no place to turn, I pretty much had to accept the bid. I checked several other brokers when I was first looking into shipping. In hindsight, their offers were much more realistic to the final price I paid than what AmeriFreight gave me. The agent told me that unlike other brokers, they don’t lock customers into a price at booking so customers are able to turn down a bid if it doesn’t meet their expectations. Had I known that the quoted cost was going to be so different from the actual, I would have gone with a different broker earlier on in the process. I’m still not happy about being put over a barrel so late in the game.

I looked at three transport companies online as we had two cars that we needed to ship out. I chose AmeriFreight because they got back to me fastest. The transport was under 3,000 miles, from California to Georgia. It was a good haul. The guy that picked our cars up was really nice. We had to get an Uber from the pick-up spot to go back to our house and the guy let me use his Uber in his phone because I was having trouble with the app on my phone. He was great. My son then picked the cars up on this end in Georgia. He overslept and there was a little issue. He called the driver and begged the guy to stay where he was. My son and a couple of his friends drive out and picked up the two cars. The driver was pretty cool about that.

Melissa ** of AmeriFreight was excellent from beginning to the end. Rolando and Raul ** of RAAM Cargo did all in a timely manner. Highly recommend both. Good customer service. Very positive experience. Next time l am in need of their services, l will not hesitate to call on them again.

I shipped my car from Santa Barbara to Charlottesville. The price increased by $700 between the initial quote and the final charge. The communication from AmeriFreight was great, but the communication with the company that did the shipping (TA Transportation) was abysmal -- they didn't tell me when they picked my car up and they told me the day before dropping it off that I would have to meet them outside of town because they only just realized they couldn't actually deliver my car to the agreed-upon address. No complaints about Amerifreight, but if I had to transport my car again, I would much rather drive.

AmeriFreight did a great job coordinating transport of our car from OR to OK and the return. I researched many companies prior to the first transport. Everything worked so well, I didn’t hesitate to use them for the return transport. I would definitely use them again if the need arose!

From the time I made the first call, customer service agent was responsive and assisted in making sure the car pickup met our needs. The carrier arrived earlier than planned, but that was okay. We needed to make sure the car was shipped before bringing my daughter back home from college.

My AmeriFreight agent was fabulous - friendly and professional. AmeriFreight contracts haulers (haulers bid on the trip and you can choose) and handles any issues one may have with the haulers in an expedited and professional manner. Your agent is in contact with you regularly and you can text/call your agent any time. Although the expense was almost double of what was quoted, I was really happy with the services AmeriFreight provided.