AmeriFreight

With the company that they got for me, they told me that I had a 48-hour window that they would come pick my car up. It got into that window and I still hadn't been contacted. So, I had to contact and I wasn't really happy about that. I was like, "You should contact me before that window to tell me when in that window you're going to get it." So, within those 48 hours, I was sitting here stressing, trying to figure out when and where and all these other details amongst my move.

The same thing happened on the other end. It got into that window and I was like, "Okay, no one's contacting me," so I had to contact them. AmeriFreight was really good. It was the other company. I kept having to go through all these people and that made it kind of frustrating. I contacted the driver, the driver didn't answer, so I contacted AmeriFreight and AmeriFreight was like, "Let me contact the driver." At that point, there was a different driver. So, it was like going into circles. I was supposed to get the car on Friday, then they gave my car to a local deliverer, and they don't work on the weekends. So, I didn't get it until the following Monday.

I understand there's traffic and things change and there's a lot of other cars. But I just wanted to know and I want to be contacted and communicated with. I don't want to have to reach out to get information on my stuff. If they would have told me firsthand before the time window that, "Okay, we're running a little bit late. The local deliverers don't work on the weekends. And so, you're not going to get your car till Monday," that would have been fine. But because I had to go through the hunt and then find out on my own that I wasn't getting my car until Monday, that was frustrating. I was supposed to take a video of my car. When I got it, I was allowed to inspect it and then sign off. So, in that process, I was fine and my car was fine.

Amerifreight checks all the boxes and goes above and beyond when it comes to customer service. My service agent was Danielle R and she was absolutely AMAZING!! A little background, my husband and I have never moved and we were also in the process of selling our home (also a first time experience for both of us). We were under a lot of stress and it felt like everything that could go wrong - went wrong. With the exception of transporting our vehicles! Danielle assured me that she could have our vehicles in TX by 8/4/21. She said she could have a driver available within a 3-5 day timeframe to ensure delivery on 8/4/21. Our two cars were picked up on 7/30/21 and delivered on 8/4/21.

Danielle was always quick to respond via email or phone to my unending questions - looking back, I was likely one of the more annoying clients she had. Sorry Danielle. Her demeanor was very kind and her communication was clear and reassuring. Even after our vehicles were delivered/payment was provided, she made sure to follow up regarding my satisfaction with her service as well as the carrier/transporter/driver. I felt like I was in good hands throughout the entire process!

The positive experience I had with Amerifreight extended to the excellent service I had with the carrier/transporter (driver name Beka with US Forward US DOT 2895043). He was pleasant to work with, performed a thorough inspection of the vehicles, delivered without damage to vehicles, and communicated throughout the transport process. He truly went above and beyond!

Which would be an empty claim without explanation, so here it goes. We were traveling with our cat and dog, most flights/airlines do not allow pets to go in cargo due to the summer heat advisories - safety first. The night before our flight 8/4/21, we were informed that pets were not allowed to fly between 8am-8pm due to extreme heat. Fortunately were were able to change our flight so we would arrive in TX 8/4/21 at 11:59pm, however, no one would be available in TX to receive our vehicles. I explained the situation to Beka that he would beat us to TX and he was very understanding. This delay probably cost him valuable time and money. He kindly delivered the vehicles on 8/5/21 at 7am. If I had to relocate my vehicles again, I would definitely go with AMERIFREIGHT. Without hesitation I’d highly recommend them to friends, family, and anyone needing this service. Truly exceptional service from beginning to the end!

By the time he was done, he let me know the lowest someone would offer to ship for was likely around 1,600, even though the website quoted me 1,200. He said that technically was the lowest rate. But no one has been able to ship a car in the past several months for lower than 1,600. That was what I expected at that point. The website might be able to do a bit more in terms of explaining that there's a lot of variance in what we might pay. Otherwise, it was a great customer service experience. Harry himself was fantastic. He made me feel very taken care of, very much like he was on my side, and very knowledgeable, which is everything you want a customer service agent to be.

AmeriFreight doesn't actually do any of the shipping themselves. It's all outsourced to individual truckers. So, once a trucking company bid on it, Harry let me know that, "Hey, this trucking company has bid on it. They've got like a 99.8% rating. Do you want to go with them? They've offered to do it for this much." And I was like, "Oh, sure. Okay, let's do it." And they shipped within a two-day time frame. They said, "The trucker will show up to your agreed-upon location."

They weren't able to come to my house because I live in DC and there are specific rules around DC in having car carriers enter the city. So, I had to go out to a friend's house, where they met my friend, and he dropped it off for me, which was good of him. But the trucker texted us and called us before he would show up, about an hour in advance so we were ready to go. And he drove the car on and drove away and they arrived to California in four days, which was a day in advance of what they said.

They were very responsive to me. And they were very helpful. We ran up against a big problem, and it could have been a disaster, but they stepped right up and got somebody new for me. That was very good. And the driver that I got was great because he went and met my son in the parking lot of Walmart to drop the car off. And he was there when he said he would be there. They also said to make sure my E-ZPass was not in the car at the time because they don't want it to trigger. Things you have to know. You just send your car off and you don't realize what's going on once it gets on that truck.

It’s important that when you see the quote, to understand that's probably not what you would pay. Because that's the lower end of what they think is going to happen. It depends on if there are carriers available, and the carrier wants to take your job. So if there's no carrier and they have to entice somebody, then the price would go up. If you've got a lot of movement going to that area, or you've got trucks with room and they want the job, they might be a bit more competitive on the price. You're going to end up paying a bit more. Knowing that, you don't get dazzled by a low price. You keep in mind that you want to check reviews, and you would want to ask anybody you know who might have used somebody. Because those are the things that are important. You want to make sure the car is safe when it goes, that the driver has insurance, that your car is appropriately handled.

The cars were picked up on the day they were promised to be picked up and everything was delivered on the time. The cost ended up being a lot more than we thought but it wasn't too much of a surprise. They wanted to take the cars a week earlier than we wanted and it would have been cheaper then. But we ended up having the cars taken during the Christmas week and we were told that's one of the most expensive weeks. Overall, AmeriFreight was great and I would recommend them. We have friends moving out to this area in December and they have two cars so we might use them again.

3. Driver asked for a tip before removing vehicle from truck and barely spoke English.