AmeriFreight

Other than that, AmeriFreight gave a really low number and it's the minimum number that they put my car on for bid in the listing. That was attracting to begin with. But you will never actually pay that lower price. It would always be higher than what they advertise. It was fine because the final price was still not lower than the other ones I found, but it was still not very transparent of them.

The other thing that was a little annoying was when the rep found the truck driver to take my car, he gave an estimated time of pick up which was going to be on Tuesday, and he told me I'd get it by Friday, which was really soon. I was surprised and when I asked why it would take shorter than other truck companies, he said some truck companies might have two drivers, so they need less rest. That made sense and that was attractive because that way I could keep my car longer, and at the time, I needed my car for the weekend. But what actually happened was, the driver picked up my car on Tuesday and said that he wouldn't get to the destination until Monday. It wasn't his fault though and I don't know who to blame on that one. But I needed my car for that weekend and I didn't get it until Monday.

The pick-up was bumpy because I heard numerous negative things about the subcontractors. We arranged a pick-up time and a date. The actual transport company that I signed a contract with wasn't able to pick the vehicle up that day. As soon as I called Chandler at AmeriFreight, she immediately reached out to that company. She said, “Something shady's going on. I'm going to cancel this contract,” and immediately started looking for other transport companies that could pick up either that day or the day after.

The second company actually said that they were in the area and could do the pick-up that day or the following day. That worked out perfectly and they were very helpful. Chandler was, last second, on point and the communication was superb. My son received the delivery of the car in California. The other companies were saying that my son would have to meet them somewhere in a large parking lot. AmeriFreight was able to find this company that would drop the vehicle off at a large facility and then ship it on a smaller truck so it can be delivered to their single-family home. That was very helpful because he had no car and was in the military.

The car arrived the day that my son was expecting to arrive. That was eight days exactly. Once they got there, my son was actually FaceTiming me. We walked around the vehicle. It looked the same as when it was shipped out. AmeriFreight was definitely worth the money, even the extra money. There is just peace of mind and the customer service was superior. If I ever do this again, I'd definitely go through AmeriFreight. After shipping, other people at the company reached out and verify everything went well for the pick-up as Chandler was off. All in all, I recommend AmeriFreight.

The courier did exactly what they set out to do, which was to get our cars to Wisconsin. But it was tough because the communication was down. We didn't hear from them, and I ended up calling to find out because we were trying to time it so that the cars were in Wisconsin by the time we got here. They explained that somewhere along the line, somebody else did not have their cars ready in Vancouver. So it pushed the timeline back, which still worked, but it made us a little nervous having our cars with our kids’ car seats in them. It was a little frustrating. But that was the company, the transporter. And it was a bit of extra nerves that when they finally showed up, they said, “We don't know if will be able to get it there on the day that you needed it.” But it all worked out. We had initially asked to have our cars there before April 1st. They picked it up on that Tuesday, and they got it there faster than what we needed it.

There was no update as to where they were. The drivers contact information was not provided. Only contact number we were given was to an individual who was actually the boss and not the driver. When we called that number we only got a recorded message to the business itself. Much much later, after calling Amerifreight again to get updates, I got an update from Amerifreight stating that they would be there earlier than expected. Good news-right? Wrong!!!! When that day came, we got no communication from them-(driver). Just a no show. (Inconsiderate of customers time). I had to contact Amerifreight. I got no communication regarding the actual arrival date until days later.

When the carrier finally arrived, he was one day late from the original timeline. He (driver) was trying to speed through the process of delivery so that he could leave. There was damage, which I did report to the AFta insurance I purchased. After filing a claim in the very short 48 hrs we had to do it in, and going through many hoops (several emails, calls etc…) my claim was accepted. So far, after all my information was accepted and the claim process had started, I have not heard anything further. The reason for my rating and dissatisfaction was “mainly” with the carrier that Amerifreight used.

Your company states that you only deal with the best rated, reliable, safe carriers. “I Deal Transport Inc” shouldn’t have been on the list. The purchase of Extra insurance, (which should not have been needed) and the insurance the carrier was covered under was useless!!! There were way too many loopholes to free them from any responsibility to pay for the damages that were done! Customers should never have to go through that. Especially because of the high price of shipping the car. Please rethink the carriers that you use and change the statement that you only accept the best rated, reliable and safe carriers. Which was “not true” in my case!

Mrs M **

We used AmeriFreight one time and I chose them two times after that. They do a returning customer deal and they also do a military deal. I worked with Melissa the first two times and the third time, I had a different representative. He was very open, too. He said he wouldn't give me the military discount because it's not as good as the returning customer. I liked that. They're very honest and that's why I continue to go back to AmeriFreight. I wish there was a little bit more communication between the representatives and the carriers on our behalf. It sometimes feels like we get a little lost because everything just starts coming directly to the consumer, instead of having a little bit more of a transition.

The first two times, I ended up having the same carrier offer to pick up my car. They were pretty good. They communicated and they had a smaller trailer, so they were able to pick the vehicle up in front of my house in Connecticut. But it was difficult for them to drop it off where we moved to in California so they set up a drop-off spot. It was in advance. I knew it was going to be this day between these hours and they stuck to that.

The third time, it was a different carrier and it was not as smooth. They said they were going to be a few days late and then in the middle of transport, they said their truck broke down so it was gonna be a few extra days. He said the drop-off point was gonna be fine and they would deliver out front. But then, I got a call and he said he tried to deliver my car but he couldn't deliver it to the address. He said I'm gonna have to meet him. At the time, I was with a nine-month-old and it was very frustrating. I had to take a Uber to meet him. Thankfully, they were close by but I would have preferred a little bit of an advanced warning.

As far as one car goes, it was completely filthy, and the mud and the dirt in it was like I'd never seen. It was driven into the driveway and parked with the top being up and everything was fine until we got here about five days later, and I found out I can't even put the windows down without pressure. There's something wrong with both sides of the car. It was so full of mud. It looked like a four-wheel drive mud race. It was awful. I still can't get the windows down and up, but when it got here, my daughter signed off on the car and we know that the insurance package that we took on it was probably null and void.

On that end of it, I'm not happy. This car's gotta go into a specialty shop because when you go to put the windows up and down, you can hear the grind and the mud inside the door jams. It's not rolled down, they're electric. So, it's very disturbing on that part. As far as AmeriFreight, I would recommend them in a heartbeat. I had an excellent rapport with the entire staff.