AmeriFreight

The quote was higher than I was expecting. Last time, it cost me about $1,000 to get the car cross-country and that was during the winter season. But given that it has been four years and gas is expensive, I wasn’t too terribly put out with the increase. The rep was also fairly upfront with what the end dollars would be and there weren't any additional fees that I had to worry about. AmeriFreight also still offers additional insurance for anything that the carrier operator's insurance would not cover if the vehicle were to be damaged by storms in transit or on its way to us off the rig.

When the rep contacted me after I had signed the contract, I thought that it would be pretty instant to the carrier. But when I called the carrier to confirm some details, they had only just gotten the information. So I was a little ahead on that one. But for the pickup, I was told that getting a pickup vehicle down was hard so the location ended up being a parking lot. But it was the same location as last time and it was easy to follow. I had a family member on the East Coast handling the pick-up and he didn’t have any issues. The route was approximately the same and there was an establishment of communication. I was given the carrier’s information if I needed to follow up with them. But I wasn't stressed out about it at all and it was pretty hands-off this time.

For the drop-off over here, I got a call a couple of hours in advance. The carrier had also given me a call before that, giving me the range so we could expect the drop-off. Last time, they ended up delivering three days in advance of what they had quoted me and I had to scramble a little bit. But this time, it was right on the nose from the estimate. So that was reassuring. You can expect to wash your car at the end unless you're getting covered transport. But the experience was on par with my expectations and I would certainly use AmeriFreight again or recommend them to others if they had to do a similar coast-to-coast route. Harry, the agent I worked with, was very helpful, upfront and prompt. So I’d recommend him in particular.

We considered several options but after researching ideas and weighing costs, we decided to have her car shipped. Being a first time for both of us looking into Car shipping, we were kind of overwhelmed. We had no clue how it all worked at first so I dug into the internet. I looked up several sites that compare multiple car shipping sites at one time and considered their reviews. I must've read about 50 different Car Shipping Companies from the comparison sites. But, only a few made the cut on all the lists and even less made it in the top 5 ranked Shipping Companies in every comparison. AmeriFreight was the only car shipping company who checked out across the board. Working with a desperate for her car daughter, little money, and it being the week before Thanksgiving no less, I fearfully and naively requested quotes from all of the few that were in the top 5.

Almost immediately, all of them responded but, only 1 fell within our budget. Again, it was AmeriFreight. So, when Richard **, a representative from AmeriFreight, personally contacted me regarding their quote I secured them as our team. Richard explained the shipping process in detail. We learned that places like AmeriFreight are sort of the middleman between the customer and the Carrier Companies. Richard negotiated on our behalf with those companies. We only had $900 we could pay and not a penny more. Being the week of Thanksgiving, the average price from all of the Carriers was well over $1100. But Richard went above and beyond refusing to give up until he found us a Carrier, at our asking price, and one with an A+ rating. He worked the details out with the Carrier and explained the rest of the process we would go through from that point.

The Carrier driver called me direct at that point and confirmed AmeriFreight's arrangement. I met the driver at our discussed time, signed off, and off the car went to California. Within 3 days my daughter had her car back safe and sound. I have a very happy daughter and she has her car. We owe it all to AmeriFreight and specifically, Richard **. He was professional and down to earth but most importantly, he knows his job and does it well all while jumping through hoops to oblige his customer's needs. Here's 4 thumbs up from my daughter and I for AmeriFreight. We will definitely choose them for all of our car shipping needs in the future!!

AmeriFreight had the great good fortune of having my call initially answered by a young lady named Nicole. She spent 15 minutes with me walking me through step-by-step how it's done, how shipping is accomplished, and that they're a broker. The fact that she spent that much time with me just on my initial call, sort of confirmed my inclination to go with AmeriFreight. It was solely based on Nicole's kindness.

What we paid in the end was about the same and there was no variation in the cost. However, the timing was amazing to me. Among the things I had read when I was doing my research is that it could take up to 30 days to have your vehicle go from point A to point B and I was a little leery. But I ended up getting my vehicle picked up on a Friday and delivered to me the following Thursday. I couldn't believe it and I was amazed at how quickly it got here. And Nicole called me every few days throughout the process telling me if my car has been picked up, where it is, and when they expect to get it to me.

We were already out here in Washington when they picked the vehicle up. My neighbor who supervised the process and the gentleman who picked it up was very accommodating. He seemed to really have a focus on doing a good job and making sure my vehicle was safely loaded and on its way. Then, the gentleman who actually delivered it here in Washington called me a couple of different times over the last two days before it arrived and making sure I knew practically minute by minute where he was, when he would be here, and when he would be able to unload the car. The communication, which was the biggest thing to me, ended up being just superb. Also, the vehicle was perfect when it arrived and was exactly as I left it. She needed a bath, but that's understandable. It was a 3,000 mile-trip.

AmeriFreight is the absolute best in terms of customer service. They were very diligent with their communication and they get how important this is to me. It was a little Honda CRV that I, one person, own and they probably ship thousands of vehicles a year, I would imagine, but they made me feel as if my vehicle was the only one they were shipping. That meant a lot to me. To folks who might be in the same situation as I was, there's a company out there that literally will take your concerns into heart and treat you as well as they treated me.

When AmeriFreight first gave me the price, it looked right to me, but they called back to let me know that they had made an error and that they have charged me more than they should have. So, they gave me the money that they charged extra back. They are an honest company doing honest work and looking out for the customer and I also wasn’t expecting it because I thought it was correct, to begin with. The whole process was awesome. Once the carrier came over to pick up the car, he was professional. He picked up the car and it was delivered on time.

My father-in-law, who had passed away, had a Mustang that he had left in New York in Rhode Island. At the time, he had been working on it and it was inoperable. My wife and I decided that because it was her father’s car and she grew up with it, we were gonna keep it, but we needed to send it down here. I had worked with another company to see if we can get it moving, but they were taking forever to find a carrier. Once they found the carrier, we had a horrible experience with the carrier. They were unprofessional and there was a lot of miscommunication. When the actual driver arrived with the freight, he said that he didn’t know that it was inoperable even though we had mentioned it several times and the broker had said it several times as well. He delayed the transport even more. We ended up canceling because it was just too much of a hassle and we didn’t wanna deal with the driver. We needed to find someone else.

I decided to go with AmeriFreight again to see if they can do a better job. I spoke with Kimberly again and I told her the whole situation, and she went above and beyond again. A couple of days later, they found me a carrier within the price range that we were looking for and she made sure that they had good ratings. The car arrived a day later after the guy picked it up. AmeriFreight did an incredible job. It was so starkly different from working with the other company and I couldn’t believe it. I kept asking myself why I didn’t use AmeriFreight, to begin with. Kimberly really helped me out. She was on top of it and she kept me in the loop. She would call me every day and let me know where we were at. She called me after both deliveries to make sure that everything was okay. I had excellent experience with AmeriFreight and I would definitely, 100% recommend them to whoever, a friend of mine or whoever needs a vehicle transport.

I shared with him my frustrations and I said that I was three weeks behind and I’m trying to get my vehicle. He emailed me on a weekend that he was trying to find a driver and he explained to me how he would assess the work. The two previous companies were not necessarily doing a bad job but they didn’t explain to me how the process works and it was a little arcane but it is what it is. Jared would email me on his way into work so he went so far above and beyond to what I’ve experienced before in every facet.

The interaction that I had with the carrier driver was quick in pace. He said that there was a little stacked on the teeming part of it. The vehicle was supposed to arrive on August 3rd and we got an email on the 31st of July from some connection and not from the driver. The person was nice but he said that we needed to make the appointment and the driver was gonna be at our place on the 1st, which was two days ahead of schedule which was wonderful. But I was out of cellphone battery and was not able to get back to them on the 2nd. A voicemail said that if I didn’t get a hold of them soon, they may have to put our car in a storage and I have to pay to get it out, and I understood that. It was great that they would chase ahead of schedule, but they should've been a little bit more understanding in that context that maybe the customer was simply not available for whatever reason.

But I got hold of them and the gentleman was great. I emailed back and I spoke with the driver himself. He admitted that the residential area that we are in was easy access for a big truck to come in to but he chose to drive my Jeep over which was nice. He is a very polite guy and I expected that everything was absolutely perfect. He was prepared to simply walk back to his truck without taking any rest in getting his truck here, but I drove him back there, we shook hands and he was off on his way.

Jared also did a follow up and asked me how it had been. If AmeriFreight mirrored how Jared handled me, then they will continue to be a very, very sucessfull company. I actually sent a generic email to the owner of the company through their sales office to let the owner know that I’d steal Jared away in an instant if I had my own company so they got to hold on to him.

They picked up the car the same day that I contacted them. It just so happened that there was somebody in town that was about to leave for Florida and they were on their way out of the city when I sent my request in. So, they accepted the price, and they were at my house a couple hours later and they picked up the car. It was crazy. They did a really good job. My specific agent was awesome. She was really polite and friendly, and knowledgeable, too. She explained to me the whole process, and it was exactly how she told me, so they came out exactly how she told me. They delivered on time. The car was in perfect shape when it got there, so there were no issues. It’s a really good experience. AmeriFreight was all over it.

As soon as we got the actual driver, we reached out and wanted to talk to him and make sure that everything was good to go. But conversations went south because he never returned our call. We just figured out what was going on and we called AmeriFreight back to figure out which way we were gonna go. But it was getting to the point where they were trying to ask if we could leave our car with our neighbor. I didn't know my neighbor. Why would I wanna do that? I’m sure that AmeriFreight was just trying to work options out but none of the options was working for me or my wife.

I guess AmeriFreight was trying to call the driver too, and they did everything they could but it was getting down to hours and we were actually getting ready to depart. Then AmeriFreight came back and said the driver's truck broke. But the great thing would’ve been if the driver had called us back and let us know what was going on so we could definitely know what the hell was happening. At the time, it was just frustration between my wife, myself and with AmeriFreight.

At the end of the day, it worked out. AmeriFreight was pulling tricks out of their hat so we were able to get somebody who could take our truck from Florida to Arizona. But up to the minute of, it was really stressful on us because we were trying to figure this thing out. Other than that, the move went great. They picked the truck up on a Tuesday and I got it on Friday. We were already driving cross-country so we were already here in Arizona when the truck showed up. It was three days from the time I gave them the truck and when it arrived, everything was good to go with the vehicle.

I was in a really urgent situation kind of thing because I had my flight within three days. I couldn't delay it more. When I was in a moment of panic, I most of the time tend to be a little bit impolite. And I really apologized for that. The AmeriFreight rep was considerate about it and he helped me out. He taught me how to think straight. The entire sign-up process was within 15 minutes. He told me that within an hour, he would contact me if anybody has listed at anything. And within an hour, he got me three contacts. When we were shortlisting and during the call itself, he got some seven more. He told me that what would be the best case scenario for me. And it was really the best because it worked out.

The car came here on Wednesday night and I picked it up on Thursday. I did a good choice by choosing AmeriFreight. My experience with them has been very competitive as compared to other services. They excel in their quality of customer service and delivery on time. But the contact center needs to update its system because I tried calling, and it wouldn't just go through. I checked twice whether it was my network problem and it wasn't. But the representative provided, without a question, a satisfactory service.

Once I finally agreed upon location with him, he was saying that he has other customers and that he can’t go out of his way because he was given a day. Then, he kinda went to lengths. I know they have 48 hours upon the day they give to deliver but I felt like he was pushing it a little bit and then the fact that I was being rushed 'cause they threatened me at the time that they would leave my car. They coulda given me a little bit more time. I was also trying to take out money from the bank and I was having some issue. If the car had been delivered on time, I woulda had that exact amount. It was just weird.

The transport organizer let me know that this was a good carrier and that it had 100% ratings. I’ve had other carriers giving me a little bit more grace ‘cause I am a young woman traveling alone so it was kinda hard for me. If I pay somebody $1,000 to deliver a car, I expect a good service. He was unprofessional and I was very upset. I let AmeriFreight know about it. I asked them about the car and I was trying to get updates and the trying to see about the carrier. Honestly, the carrier kept communicating with me except near the end that I got annoyed with the delivery. But I don’t wanna blame AmeriFreight for the carrier. I already paid and got my car.

I shipped two cars. The first one was shipped through AmeriFreight and then the next one was through Acme Moving Company. I like Acme a lot better because they were much more upfront with what the cost was gonna be, which was more expensive. With their attention to detail and level of customer service, I felt like they basically narrowed down the drivers even more so. They weren’t so concerned with price. They were more concerned with quality. With Acme, they were like, “No worries. We’ll get you hooked and taken care of. No problem.” And it was within a very short time period. I didn't have to stress out about the time or how much time I had. There wasn’t any sort of urgency or mystery to when the truck was gonna show up, whereas a little bit more of a mystery with AmeriFreight.

AmeriFreight were a little bit more like, “I need all these windows, like three-day window,” as opposed to, “They could come on Saturday.” It felt like things were much more up in the air with AmeriFreight. But the rep that I dealt with did a really good job. She totally sold me on it. The car was delivered timely and there was no issues. So, I was generally satisfied.

It's an older car and I'd wanted covered transportation. A couple drove a trailer up and they were very cordial and professional. They did a good job. They also got there earlier than anticipated which was a positive. On the day of the delivery, we backed the car out and then went around and the driver pointed out some things that were on the car, like scratches before it was loaded. I had been anxious because I wanted the car to arrive here in good shape but all my needs were satisfied. The process took a week and the transport organizer was great as well. My experience with him was very smooth. He knew kinda what I was looking for and he kept me abreast of where things were at. He was good and very professional. The whole experience was very good and I was very happy. It was less stressful than I had anticipated.