AmeriFreight Auto Transport Reviews

They checked back with me every week with an email. Then they had a bid and told me what the bid was. The bid didn't include the fact that I needed to delay the delivery by two days so they got back to the guy who made the bid. He said it was not a problem and that they could hold the car in their yard for an extra couple of days. They handled the only question I had on it and it all worked well. The pickup was in La Quinta, California, and the drop-off was in Portland, Oregon. It was, nominally, a three or a four-day bid because of where the driver was going. But it needed to be a little longer than that because we weren't getting back to Portland in time to meet it early.

AmeriFreight told me what the price would be. They also said that there's a little bit of a surcharge if I pay it all through them on a credit card. Otherwise, we've gotta have cash at the other end for the driver. Both the drivers seemed to be nice and they knew what they were doing. They clearly had a lot of experience. They knew exactly where a good place to meet them was to drop the car because we couldn't get a truck in where our house is. At the other end, again, they knew exactly where there was a very convenient spot that they'd be able to offload.

Having never done a transport before, it was easier than I thought it would be. The car disappeared when it was supposed to and appeared when it was supposed to as well. I'd use AmeriFreight again. They'd done a nice job. They made the process easy for somebody who didn't do this regularly and doesn't know the process. I'd recommend using them.

I had to change the pickup date during the process, as we were unsure whether to sell the car locally in Denver. The representative was patient and accommodating with my schedule changes, extending pickup availability by 30 days and managing a short notice arrangement with a driver. The representative had the bid out there and when I had to extend the date, he kept in touch and said, “If anything changes, if it needs to be earlier, just let me know.” He had to push the date back, because he was getting drivers that wanted to pick the car up. When we decided to move the car to Pennsylvania, the representative had a driver within two hours to pick the car up. The prompt organization was impressive—it resulted in a same-day pickup and a fast, two-day transport time.

The transport went extremely well. The driver arrived early and kept me informed about the estimated time of arrival. It was a quick interaction. He had to change locations on where to pick up the vehicle, but he told me where to meet him and demonstrated exceptional planning by arriving the night before and staying overnight in his truck to honor the timing commitment. This level of communication and dedication was truly appreciated.

Overall, I was highly impressed with AmeriFreight and I plan to use their services again if needed. It was a really good experience, and I definitely recommend them to others.

The process started smoothly once I was connected with their associate. As a first-time user of an auto transport service, I appreciated the professionalism, friendliness, and helpfulness without being pushy. They kept communication clear and at an appropriate level.

The pickup was scheduled promptly, and although bad weather delayed the delivery by a day, the vehicle arrived in great condition. The huge truck was able to navigate my neighborhood, and the drop-off process was straightforward. This is the biggest truck I've ever seen and I was impressed with how easily the vehicle was unloaded. I live on the corner of a somewhat busy neighborhood street but the driver was able to pull right in from the busy street. He had to move a couple of vehicles around to get my pickup truck in position to back it off. There were five vehicles left on the truck when it got to me and he had no problem. The truck started up right away, so it was in good condition and that made it easier and more convenient for him.

We did the paperwork and walked around and eyeballed the vehicle to make sure there was no unrecorded or any new damage. Everything was good and I was very pleased. Though the vehicle was dirty upon arrival, it was nothing a simple wash couldn't fix. Overall, considering the cost of transportation and the excellent service provided, I felt I got great value. I would recommend AmeriFreight to anyone needing vehicle shipping services, whether they are new to this or not.

I was impressed by their customer service, especially Rosie, who was personable and detailed in her explanations about the process and terminology. This reassurance allowed me to trust AmeriFreight to deliver the truck in one piece, which was my priority. She reached out to me very regularly and was very informative. She's good at what she does and doing the right thing in life. And my wife liked her.

I did extensive research before choosing AmeriFreight, and their pricing was reasonable compared to competitors. They also only employ drivers with high customer ratings, which was another factor I appreciated.

The pickup was smooth, thanks to a hardworking, non-English-speaking driver who showed great care, especially towards my elderly father, who was at the pickup location. Although communication was limited, the driver's efforts were outstanding. Upon delivery, despite the truck being dirtied by rain during transit, it arrived without a single scratch, which was impressive considering the journey from California to Louisiana. When it got here, I was very happy.

Though my only minor concern was a power window issue which occurred after delivery, I can't directly attribute it to the driver. Overall, I would definitely recommend AmeriFreight for their excellent service. Additionally, Rosie deserves credit for her consistent communication and professionalism throughout the process.

The entire experience, though nerve-wracking, was worth it for the peace of mind and learning I gained through AmeriFreight's supportive resources. I'd rate them a top score, and I'm highly satisfied with their service. AmeriFreight made a potentially stressful process feel manageable and successful.

The interaction with Amerifreight's representatives was generally great. There was a slight miscommunication regarding the payment structure. It was unclear whether to pay a small fee upfront and the remainder on delivery, or to pay everything upfront at a slightly higher rate. This aspect could be clearer, but overall, the communication was excellent. They contacted me multiple times to confirm or adjust schedules, which was reassuring.

The driver who picked up and delivered my truck was fantastic, completing the transport in less than a week, which was quite efficient given the distance. This generally made my experience with shipping my vehicle via Amerifreight an excellent one.

One area for improvement would be the clarity on fees. Understanding whether to trust a third party with upfront payment or wait until my vehicle's arrival needs better explanation. However, once that was understood, the process was smooth and stress-free, with Amerifreight handling all logistics on my behalf.

Overall, I'd rate my experience as a 5 out of 5, despite the small clarification needed regarding fees. For customer service, I'd also rate it as a 5—I received attentive support throughout. Regarding pricing, I'd give it a 4; while the costs are reasonable considering the service, they could be a bit better, acknowledging that Amerifreight is working with third-party contractors. Nonetheless, they adhered to the budget I set, which I appreciated.

I would certainly recommend Amerifreight for long-distance vehicle shipping. The convenience and professionalism of the service made it worthwhile.

However, sometimes the quote offered at the beginning by AmeriFreight is much lower than when the carrier comes through with the price, but from what I understand, that's out of their control. It's up to the carrier to decide if they wanna pick it up then we can decline. We've experienced that. I don't know if that's common with other third parties. The second of three times that we've used them, it was delivered two days past the actual anticipated drop-off date. The first time was on time and we're waiting to see if they're on time on Thursday.

The price was a little more and I wish it could be lower. It was a tiny bit more than other places, but AmeriFreight seemed more legit than them. The driver was real nice as well. He was able to back up my car off the trailer expertly. There wasn't much room and he pulled it off well. I'm looking at other options and possibly buying more cars. I'll probably go back with AmeriFreight and see if they can give me a deal because I'm a repeat customer.