AmeriFreight

Customer service stayed very much in contact with us. In fact, the driver was supposed to call us a day or two prior and the agent named Emily helped out. She called and verified a couple of different times because we were moving across the country. With us moving, there was a lot going on and we were trying to finalize everything. Everything went fine with the delivery as well. We had set it up in a public area like a Safeway and it was dropped off in that area.

AmeriFreight was very good and everything went well. The only problem that I had was there were scratches on the vehicle. But I didn’t have time to file a claim for it because I shipped the car to my daughter and my daughter noticed the scratches a couple of days after the time period for filing a claim. I’m just gonna end up getting that repaired. Other than that, I would recommend AmeriFreight.

The driver quoted me a date and they didn't call and didn't do anything. So, the trucking company is what I had a problem with. On the quoted date, I had to call in and they were like, "Oh, your car has been here for two weeks already. We haven't gotten to you. If you want, we can try and deliver it to you next day." And so, the next day came, they called me and were like, "Oh. I don't who was talking to you about that. But your thing was scheduled for another week." I went to pick up my car because I need it. Also, all the windows were open and the car was in the junkyard. And I did put a granola bar in there, which I didn't realize, and then, mice came inside, so I had to clean some of my interior stuff.

I would work with AmeriFreight again, but that trucking company clearly went past the date that they quoted me on, and it was gonna be an additional week and a half late, and my inside was a mess. I made sure I told the trucker, "Hey, even if it gets super hot, I don't think you should open my window." And he didn't communicate with them and so, the windows all open and the car sitting in the junkyard, animals went into my stuff. There were some animal feces in there too. It was super dirty. There were crumbs everywhere and it was not a pretty sight. But my car was fine. I wouldn't recommend the trucking company, but I'd recommend AmeriFreight.

We were in D.C. and I thought I would have to go out to the outskirts, which I was prepared to do because a lot of places said you would have to do that. In the end, the driver called and said that they were just going to pull up. I told him I would meet him anywhere, wherever he could find a place to park and literally, it was a block from where I was and it was super easy. I was moving my son and we didn't need the car, so it wasn’t like a time crunch thing and I was told the transport would be within 7-10 days but it took seven days. The quote that was given to me was exactly the same as what I paid in the end. Plus, there was not a scratch on the car when it arrived. I would use AmeriFreight again.

So there should be better communication on what to expect next. Just like the driver showed up at the house for delivery, and my son was gonna deliver it and I sent him cash. They said part of it was credit card, part of it was cash. And that's fine. I had transferred my son the money. But there was no communication on when the driver was gonna show up. He just showed up. I had no idea when he was gonna show up.

The carrier driver was nice, but he was late. But the pick up was real quick. He pulled up and loaded the car, and off he went. I also expected the transport to be longer but it was only a couple days. The vehicle was really dirty when it arrived to its destination. But that was fine. It wasn't damaged and that was all I was really worried about. Overall, the experience was good. The end result was it was shipped without any damage at a reasonable cost.

It was a great experience. The only negative part was the price wasn’t what I was quoted on the internet. They asked if I had more leeway and I said I had five to seven days. I gave it that five to seven days, but the price still seemed a little high. I didn’t really like getting an internet quote then having to judge between top quality ones and one that was a little less, and then finding out that they were just as much or more than the other one. It seemed like that was misleading and the price was a little high. The initial price was seven something but it ended up being 1,200 and something. That part was really aggravating.

Anyway, long story long, I called a second broker who refused to quote me because he said it was too far out and surprise, surprise, this lady has already sent me a quote for $925. I learned *so much* after talking to her competitor that I wanted to warn other people about AmeriFreight's practices. Maybe this is a one-off, maybe not. Do your homework, you've been warned.

Lecia ** started a contract but was not working every time I called and asked for her and she did not return calls. Sam was her sub when she was on leave, and she used high pressure tactics such as cancelling our contract interest with less than 24 hrs notice when we did not respond to a shipping offer on Labor Day, a holiday. Her offer price was high and we had to think about it. So when we learned she cancelled us, we signed up again to request shipping with them. That was a mistake. We should have trusted our instincts when we experienced high pressure and unethical business tactics.

Kathryn ** was the next sale rep who took our new contract interest. She gave us a better rate and we immediately accepted. I called to make payment but there was confusion with another sales rep because Kathryn could not be reached. The next day Sam/Lecia called to asked if we still wanted to ship. I said yes but am working with Kathryn since they cancelled my initial contract. She told me that she was going to talk to Kathryn and quickly got me off the phone. Kathryn told us that we can only ship at the higher initial rate and not the lower that she found for us. We weren't in a hurry for the vehicle and there was no reason for the high rate and pressure.

Despite the frustration, we finalized the shipping with them just to be done and to get our vehicle booked. This was the worst vehicle shipping experience. I would never use AmeriFreight again or recommend them to anyone. After they took our money, we couldn't get service. We were sent directly to voicemail and didn't get any call backs from Kathryn, Lecia, or Sam. Manager Jorge didn't respond to initial emails; he only responded when there was a sale rep with enough compassion to go to him on our behalf because our shipping date was upon us and we said that we couldn't tell if AmeriFreight double booked us because we didn't know what the competing sales reps booked.

Certainly not everyone at AmeriFreight has self-serving business practices because I was able to find two people who explained what should have happened and was empathetic. However, there is no compensation to the customer for their poor coordination and practices. I never heard if the manager spoke with the sales rep to correct these inappropriate practices. There are numerous emails and phone calls that documents and verifies these events.