AmeriFreight

AmeriFreight Reviews

4.7
4,307 reviews
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About AmeriFreight

AmeriFreight is an auto transport broker that aims to address the three most important areas of shipping a vehicle: price, quality and safety. AmeriFreight works with a network of more than 11,000 carriers to find the best possible rates. It uses an internal quality rating system to select the top carriers

Pros
  • Money-back guarantee
  • Ships nationwide
  • Ships more than just cars
  • Discounts available
Cons
  • No phone support on Sundays

Featured Reviews

Hinesville, GA
Verified purchase
The entire transport took six days and the vehicle arrived in good condition … My interactions with the transport organizer were clear and concise. He answered all my questions an...

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Pensacola, FL
Verified purchase
Harry, the transport organizer, was very diligent and did a great job. He called us back a bunch of times throughout the process with different quotes and kept us updated. We appr...

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Insights from 1,212 recent reviews of AmeriFreight

We used sentence-by-sentence statistical analysis to decode more than 1,200 AmeriFreight reviews published on ConsumerAffairs in the past year. Read below about customers who were happy, satisfied or upset about the four topics mentioned most often in reviews of AmeriFreight.

AmeriFreight staff reviews

The 467 recent AmeriFreight reviewers who discussed staff focused on the drivers that executed their vehicle’s shipment and delivery. 96% of those customers were happy or satisfied, ranking AmeriFreight sixth among car shipping companies on our site.

Many reviewers told us their drivers were communicative about their ETAs and worked hard to coordinate smooth pickup and delivery, even in tight neighborhoods.

Just a few reviewers described a negative experience with their drivers, usually stemming from damage to the vehicle or a lack of communication about delivery timelines.

AmeriFreight customer service reviews

95% of 286 recent AmeriFreight reviewers who mentioned customer service were pleased, like Xavier from El Paso, Texas: “Jennifer is full of patience, kindness and reliability. She went above and beyond to make everything as smooth and straightforward as possible, all while offering an incredibly reasonable price.”

AmeriFreight’s reviews on customer service rank the company sixth among auto transporters on our site.

Many reviewers praised AmeriFreight’s customer service reps for their communication throughout the process, especially their initial explanations of the auto transport process and regular status updates during shipment.

AmeriFreight punctuality & speed reviews

Of 229 recent AmeriFreight reviewers who talked about punctuality and speed, almost 97% were satisfied or happy with the timeliness of their car shipping experience. That ranks AmeriFreight sixth among auto transporters on our site.

Reviewers generally reported their vehicles’ pickup and delivery were on time or within the provided window.

“We had no issues with pick up or delivery - everything was more or less on time,” said David from Merion Station, Pennsylvania. “I would definitely use AmeriFreight again for car shipping needs.”

AmeriFreight price reviews

230 recent reviews of AmeriFreight mentioned price, and reviewers largely felt that AmeriFreight’s auto transport costs were reasonable. Some customers noted that their broker was willing to negotiate with them or offer a discount to arrive at a mutually agreeable quote.

Ultimately, 96% of recent reviewers who mentioned price were happy or satisfied, ranking AmeriFreight seventh among auto transport companies on our site.

AmeriFreight Reviews

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    6 featured reviews
    How do I know I can trust these reviews about AmeriFreight Auto Transport Company?
    • 4,592,734 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 15, 2024

    AmeriFreight was very professional and knowledgeable. And they want to clean up the industry. I had a situation where I've had two other freight carriers do some shady stuff. And I read a review on AmeriFreight. It was my last attempt to try to find a transport. I called them and talked to someone that I felt that was very knowledgeable about the industry, explained to me some of the things I went through and what they don't do. Also, I liked that they didn't ask me for my credit card first to initiate the transport. Everyone else I talked to, before a sentence, they wanted my credit card. I just said, “Okay. That doesn't sound right.” I would read their reviews, and people would say, “Never use them. The guy never shows up and trying to get more money from me.”

    The industry needs some regulation to a certain extent. They wait until the last time people need a vehicle transporter, and they would say, “Something's wrong with our driver. We're gonna find you someone else.” They find the other driver, and try to charge us extra. This is across the board. But AmeriFreight was very detailed on what was going on. The lady I talked to was very professional. When she wasn't there, there was somebody else that picked right up what she was doing for me. The rep emailed me what my transport's status was. I liked that. The transport guy that I dealt with was also professional. He arrived there when we needed him. Probably could have been a U-Haul, rented one of those trailers, but it would take too long. I had some time to do it. That's why I thought it would be easy to find a good freight car carrier.

    AmeriFreight told me how much they would charge me, talked to the carrier, and he showed up on time. He had a couple of delays because of traffic and it was the holiday season weekend. But he communicated with me, and showed me his identification. That was very professional. I was very comfortable with that. I watched him how he loaded the truck. He knew what he was doing. So, I said, “Okay. I'm in good hands then.”

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    Response from AmeriFreight

    Thank you so much for sharing your experience with us! We’re glad we could provide the level of professionalism and transparency you were looking for. We understand how frustrating it can be when other companies fall short. We always aim to provide clear communication and keep our customers well-informed, and we appreciate you giving us the opportunity to assist with your transport needs!

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      Verified purchase
      Customer ServicePricePunctuality & SpeedStaff

      Reviewed July 24, 2024

      We had a child finishing up college in California and needed to ship the car back here to New York. We didn't want to put the miles on it and have our child drive all that way alone. So, we were searching for different prices and compared the comments for various transport companies. When we reached out to AmeriFreight, the person I was speaking with, Christine, was very friendly, informative, and easy to get ahold of. The communication was great and everything just worked out. The car was picked up on a Thursday morning outside the campus, so that was pretty easy. The person had called the day before and he called again that morning to say when they were going to do it.

      Then they said it would be delivered Tuesday the following week, which we would have been back. But then that Sunday morning, we got a message saying they were going to be there that day. I told them that we were not even there as we were still in California. And it was cash upon delivery. So we had to scramble a little because they got there so fast. Also, the banks were closed, so I didn't have the opportunity to get cash out. But it worked out and the driver was great. His name was Dimitri and he was very accommodating. Because we weren't there, my other daughter ended up picking up the car for us. Dimitri was very friendly and he worked with us about the cash issue because we were still in California.

      We ended up paying about $500 more than the quote they gave us but that was just the name of the game with transporting vehicles. You don't know until you're so close to the date, and to start fresh with someone else wouldn't have been worth it anyway. So we were kind of stuck there because we had to have it picked up at a certain date. So, I expected the price to be about 300 over, but it was about $550 over what we were quoted. Despite that, I would recommend AmeriFreight to my friends and give them the person that we worked with because they were so helpful.

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      Response from AmeriFreight

      Thank you for sharing your experience. We're so glad to hear that Christine was able to assist you and provide excellent service. We understand the stress of coordinating a cross-country move, and we apologize for the unexpected delivery date change. We're glad the driver was accommodating and that the situation resolved positively. Your recommendation means a lot to us!

      Verified purchase

      Reviewed May 7, 2024

      AmeriFreight was incredibly responsive and followed through on everything from the initial phone call through the final delivery. The reps were very clear and detailed about what to expect, how much it was gonna cost, and how the process worked. They were not pushy. When they said they would send out information, it was sent out immediately. When they said they would follow up, they followed up immediately as well. At every step of the way, they were absolutely spot on with doing everything they said they were gonna do.

      They picked it up a day early and dropped it off two days early. They called in to make sure that it would work for us. If we had said no, then there would have been no change, but it worked better for us with the revised schedule. They outperformed everything along the way. The quote was very accurate. I talked to other organizations and they were vague in how this whole process worked. I was pretty skeptical but I was blown away by how well this worked with AmeriFreight. I have one point of contact so I was able to call or email or text her, and there was always a response.

      One day, I emailed and called but didn't get a response. I got a call back from somebody else because it was on a Monday or Tuesday, and those were my contact’s days off. Instead of just letting those messages sit there till she came back, somebody else in the company picked up her messages and followed up so that I got a response. That is service above what I have come to expect from a lot of services. That is terrific on our end, especially under the circumstances where we were packing up our home, had to be on the road by a certain date, and if we couldn't get the car on a truck ready to go, then it was gonna delay our departure. They were delivered on every step of the way. It's such a delight when you find a company that delivers. I would recommend AmeriFreight to anybody who's considering doing something like this.

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      Response from AmeriFreight

      Thank you so much for sharing your experience! We understand car shipping can be stressful, so clear communication and a smooth process are our top priorities. It's fantastic to hear our reps provided detailed information about the process and costs with no pressure. Early pickup and delivery options that fit your needs? That's what exceptional service looks like! We appreciate your kind words about our backup system ensuring prompt responses, even on off days. Finding a reliable car shipping partner is key, and we're thrilled AmeriFreight exceeded your expectations.

      Verified purchase
      Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

      Reviewed March 22, 2024

      I spent a great deal of time researching car transport companies. There were a few that were consistently at the top of the reviews, Ameri-Freight being one of them. What drew me to them aside from the consumer reviews, was their record for vetting the carriers they use. I also liked their BBB ratings and years in the business. Also, a great plus is that they consistently appeared to have competitive pricing. My daughter was moving 3000 miles cross country, so reliability, service, and price were important. She was arriving at her destination on a set date, so it was important that her car not be delivered early.

      I worked with Rosalind (Rosie) through the logistics of it all. She was FANTASTIC. Clearly, she knew exactly what she was doing and knew her carriers well. I took great comfort in her expertise and confidence. There was a bit of a hiccup in that the carrier actually came EARLY to pick up the car. Normally, being ahead of schedule, especially in this line of work, is commendable, but, the movers were scheduled at the very time the driver was going to pick up the vehicle (which my daughter told the driver she would accommodate the days early pick up, but just cannot occur during a specific window of time since the movers would be at her place). The vehicle had to be picked up at a local mall a few minutes away, and she would have to walk back home, so that timing was not at all convenient.

      Rosie was very helpful at trying to get the carrier to adjust the timing to either earlier or later in the day, especially since we stipulated a "no earlier than" pick up date, but the carrier said they could not shift their schedule. So some scrambling and inconvenience on our side, but the driver himself was excellent when he arrived. He was professional, courteous and fully inspected her vehicle. We understand the process is fluid, but if you have a firm "no earlier than" stipulation, make sure it is CLEARLY communicated right at the start of the bidding process. Again, I do think Ameri-Freight and Rosie did their part, but heed my advice and ensure the bidding spells out your needs).

      The vehicle was delivered within the expected delivery window. (I must say the "no earlier than" delivery stipulation was very clearly stipulated). I opted for the Afta insurance (basic). They failed (many times!) to send the proper email with necessary log in credentials. Rosie was great at trying to get this resolved as well. She was always prompt with her responses. The car was delivered on time and no damage/no issues. So, thankfully, the Afta credentials problem was a non-issue as I didn't need to submit a damage claim. Overall, this was a good experience and I would use Ameri-Freight again.

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      Response from AmeriFreight

      Thank you for your detailed review! We appreciate your kind words about Rosie's expertise and attentiveness. We do apologize for the inconvenience caused by the early pick-up. We'll definitely use your feedback to improve communication about timing expectations going forward. We're glad that your daughter's car arrived safely and on time. Thank you for choosing AmeriFreight!

      Verified purchase
      Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

      Reviewed March 17, 2024

      I called AmeriFreight for a quote, and that was when I spoke with Jen who was absolutely incredible. She made me feel very secure with wanting to partner with AmeriFreight to get my car shipped across the country and also to just help with the transition process that is very possibly stressful. She took a lot of the stress off my shoulders. Also, when it came down to comparing prices on the different car shipping companies, AmeriFreight did offer me the best quote.

      I was very concerned about how long it would take my car to ship exactly across the country. I was shipping my car from Miami, Florida to Los Angeles, California. I was working on a very tight time frame in terms of when I needed my car in the state of California to get around once I flew here, and managing different things for my move-in. I was also concerned about the safety of my car during transport and what that experience would be like. And right off the bat, Jen answered every single one of my questions.

      She made me feel confident and safe in the process, and she always made it feel like she was gonna make sure that my car was handled with care and that it was gonna get the best possible transport that it could receive. I ended up having very few questions after my initial conversation with Jen because she gave me so much information, and she allowed me to have an insight on how the company works and how the process works that I felt very at ease with everything.

      As far as the pickup, I lived off of a boulevard in Miami, so they couldn't drive their truck into my neighborhood. They parked the truck in the middle lane of the boulevard, which is a turning lane, but also just a buffer lane. I just had to drive my car out up right behind the truck. Thankfully, it was a very low traffic time of day, so it wasn't very busy. So it wasn't a terrible drop-off process for them to take my vehicle and transport it. The courier driver with the subcontracted company that ended up taking up my contract was a little sketchy. With my contract, I had listed that I was gonna have a lot of personal items in my vehicle. I had already talked about how there's usually the 100-pound personal limit. Unfortunately, I needed to put more stuff in my vehicle, so we made sure, when my contract was posted and listed, that whoever picked up the contract would know that there would be more weight on the car. The contract was accepted.

      When I went to drop off the car, the courier driver was kind of surprised by how much stuff I had in the car even though I was still following regulation of keeping everything below the window. I was meeting those expectations. He started questioning me about the personal belongings that I had in my car. He started asking me if things in my car were really necessary to take in the vehicle. This was stuff I was putting in my car to ship across the country because I was moving. Those aren't things I can take on a plane. So, it made me feel very sketched out, and he ended up telling me that he wanted me to pay them an extra $300 to ship the car after the contract had already been accepted because of the personal weight limit.

      I was like, “Is this a price that you are trying to negotiate with me outside of the contract, or are you telling me this is something your company is telling you to do?” He said it was something that his company was telling him to do because of the personal weight limit. It felt very shifty because I felt like that would have been something that was negotiated prior to finalizing the contract, an extra charge like that versus when they come and pick up the car themselves.

      Overall, I cannot stress enough how much Jen was so accommodating and caring. I told her about the situation where the driver was trying to get me to pay extra. I let her know later that day. I called her. She heard me and she heard everything that I said, and she resolved that issue for me so quickly. She was like, “You're not gonna pay a dollar over what you agreed in the contract.” Sure enough, she went to the transport company. She cleared everything up with them. If those are the kind of representatives that AmeriFreight has at their company, I would recommend it 1,000 times over for transport. I felt very protected. It was a very big relief and a weight off my shoulders during such a difficult move and a difficult process for me to have peace of mind and say, “You know what? Jen got this.” I don't have to worry about my car because I know she's looking out for me.

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      Response from AmeriFreight

      Thank you for entrusting us with your car shipment. We're so glad to hear about your exceptional experience with Jen. Providing personalized attention and ensuring peace of mind for our customers is what we aim for. Your recommendation means a lot to us, and we're here to serve you whenever you need your vehicle shipped next!

      Verified purchase

      Reviewed Jan. 8, 2025

      Charity managed to find a carrier to haul across the country on the holidays. Picked up on December 23rd, delivered on the 26th. I know a lot of that is on the actual carrier, but Charity stayed in contact with me and checked up after the drop-off. Had a better experience than I expected to.

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      Response from AmeriFreight

      Charity will be so pleased to know her communication and follow-up made a difference in your experience. We’re glad everything went smoothly, especially during the holidays. Thank you for sharing your feedback and for choosing AmeriFreight for your transport needs!

      Verified purchase
      PricePunctuality & SpeedStaff

      Reviewed Jan. 2, 2025

      AmeriFreight had the best reviews, and that's why I chose them. Amanda was my contact person; she answered all my questions; I was given a pick-up date in Oregon and a drop-off date in Montana. She quoted me a price, and that's exactly what I paid, and no more. Two days, very fast service.

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      Response from AmeriFreight

      We’re so pleased Amanda could make your transport experience seamless. Clear communication and delivering on promises are what we strive for, and it’s great to hear the process went as expected. Thank you for choosing AmeriFreight and for your kind words!

      Verified purchase
      StaffDelivery & Shipping

      Reviewed Dec. 16, 2024

      I had a great experience with AmeriFreight. I recently shipped my car (Lexus) with them from Fresno, California, to St. Louis, Missouri. It took six days for my car to be delivered. My car arrived in perfect condition, without any damage. The driver was highly responsible and always available, which made the process even smoother.

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      Response from AmeriFreight

      Thank you so much for trusting AmeriFreight with your Lexus! We're thrilled to hear your car arrived in perfect condition and that the process was smooth. Your kind words about the driver mean a lot, and we hope to assist you again in the future!

      Verified purchase
      PricePunctuality & Speed

      Reviewed Nov. 28, 2024

      It was my first time moving a car and I was afraid because I've heard bad experiences from friends. Dustin from Amerifreight did a great job explaining the whole process. The final price was a little high from the quote but the carrier All City Transport took good care of my car. They contacted me before picking up the car to coordinate the details. The car even arrived one day early. Dustin was with me through the whole process. So happy with the service.

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      Verified purchase
      StaffDelivery & Shipping

      Reviewed Nov. 25, 2024

      Amerifreight - **. I can only say my experience with this company was excellent, everything went as quoted from pickup to delivery. The very next day I received a quote for our truck a trailer, next day the driver was on his way from Massachusetts to North Carolina. Outstanding to my Agent Maleah **.

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      Response from AmeriFreight

      We’re so glad to hear your experience with us was outstanding! It’s wonderful to know our team delivered on our promises and made the process smooth and efficient for you. Thank you for trusting us with your transport—we’d love to help you again in the future!

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      AmeriFreight FAQ

      What is AmeriFreight?

      AmeriFreight is an auto transport broker that works with a network of reliable carriers to help consumers transport their cars and other vehicles across the lower 48 states, Canada and a few other select locations.

      AmeriFreight offers a price guarantee, so the price you are quoted is the price you will pay. AmeriFreight also offers several discounts, so be sure to ask if you qualify for any of them. AFta gap coverage covers unexpected damages, so customers can have peace of mind knowing their car is covered. AmeriFreight can ship motorcycles, automobiles, trailers, RVs, boats, classic cars and trucks.

      How does AmeriFreight work?

      AmeriFreight details the auto transport process on its website. Here’s an overview of how to ship your vehicle with AmeriFreight:

      1. Get a quote. Call AmeriFreight or use its online quote calculator tool to get a quote for your vehicle, location and timing.
      2. Confirm your order details. Make sure you have provided all the necessary information, including your vehicle’s year, make and model, any modifications, pickup and delivery locations, and timeline.
      3. Accept an offer. Review your options, choose from the available carriers and pay the deposit.
      4. Prep your vehicle for pickup. Remember, your car must be cleared of all belongings before shipping.
      5. Inspect your vehicle. In the presence of the driver, do a thorough inspection and document the condition of the vehicle before transport. You’ll do the same when the vehicle gets delivered to review if any damage occurred during transport.
      How much does Amerifreight cost?

      AmeriFreight notes that costs range from $495 to $1,300 to ship a sedan on open transport. Looking at the numbers on Amerifreight’s site, we estimate the average cost of a cross-country auto transport is about $935. Several factors will affect the cost, like the season, vehicle condition, vehicle size, distance traveled and popularity of the route.

      You can use AmeriFreight’s rate calculator on their website to get a better idea of how much it will cost to ship your vehicle. AmeriFreight also has a chart listing estimated prices for several popular routes, and the company provides discounts for military, first responders, students and seniors.

      PickupDropoffCost
      Washington, DCFort Lauderdale$750
      AtlantaLos Angeles$850
      San FranciscoNew York City$1,050
      HoustonSpokane$1,250
      What are AmeriFreight’s shipping options?

      AmeriFreight ships to the contiguous United States, Canada and select international locations. AmeriFreight can also ship trailers, RVs, motorcycles, classic cars, trucks and boats.

      You can choose to go with enclosed shipping for cars that need additional protection. Door-to-door shipping is AmeriFreight’s most popular option due to its convenience — this means your car will be picked up at its current location and dropped off exactly where you want it.

      AFta gap coverage works to cover up to $2,000 for insurance deductible coverage, up to $800 for minor damage, up to $350 for broker deposit paid for cancellation of shipment, up to $350 for lost, stolen or damaged keys and up to $50 per day for car rental coverage in case there is a delay in delivery of the vehicle. As long as the issue is reported within 48 hours of delivery, the AFta gap coverage should be able to cover it.

      Where is AmeriFreight available?

      AmeriFreight can ship vehicles within the contiguous United States, Canada and select international locations.

      Is AmeriFreight a broker or carrier?

      AmeriFreight is an auto transport broker, which means it works with a preferred network of carriers to ship your vehicle or fleet to its destination.

      Is AmeriFreight legit?

      Yes, AmeriFreight is a legitimate auto transport company. We like AmeriFreight’s transparent pricing as well as its gap coverage that covers your car in the event of unexpected damages. We also like that the company ships trucks, motorcycles, RVs, trailers and boats in addition to cars. AmeriFreight reviews mention a smooth auto transport process and, since that is what most consumers are looking for when transporting a car, we recommend using AmeriFreight.

      AmeriFreight Company Information

      Social media:
      Company Name:
      AmeriFreight Auto Transport Company
      Company Type:
      Private
      Year Founded:
      2004
      Address:
      417 Dividend Drive, Suite D
      City:
      Peachtree City
      State/Province:
      GA
      Postal Code:
      30269
      Country:
      United States
      Fax:
      770 486 7429
      Website:
      www.amerifreight.net

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