AmeriFreight Auto Transport Reviews

Being a woman, I was very intimidated by the whole thing. When I did the Google thing, and I put some information in to get a quote, I had someone texting or calling me for at least three hours. I had to start blocking everything and turning my phone off because it was out there in the world, and everybody was trying to hit me up with a quote. Some people told me to never use a broker and other ones would say that a broker is good. So, I didn't know where to go.

I just posted on a Facebook group. I live in Conyers, and there's a Facebook group in Covington, and I just said, “If anyone's ever done this, can you recommend somebody?” It just so happened that the husband of the wife who contacted me from AmeriFreight said, “My wife does this for a living. Here's her telephone number.” After I posted that, I got that message in an hour, and I was set up with Christine. With it being local, knowing that I had a person lived in the next town over that if I bumped in there in Publix, she's not going to screw me. It made me feel like there was a face to a name.

Christine was super helpful. She explained everything that would happen and how the whole procedure works, which is what I wanted to know. Then, she told me how it was kind of posted out on a bulletin board type thing, and people would call in for the quotes. When the time was getting closer to when I had to move the vehicle, I wasn't getting any quotes. So, I had to change my timeframe. When I did, she put that in the system, and we got a quote within hours. I have contacted her at the beginning of March, and I was going to be home in April. The quote in March was around $600 to $800. By the time everything happened, where it was going to be transported, the person who quoted me to drive it up was 1,100 and that was because the war started and all the gas prices went up. She told me, “I know I said $600 to $800, but I don't think it's going to be that much. I think it's gonna be more because of what is going on now.”

As far as the pick-up and delivery, it was really quick. I was surprised even how quick the driver was able to load it up. Based on having vehicles towed before, it's usually a long, drawn-out process. I didn't realize how it would come on a car carrier. So, I was surprised. This one was not even 10 minutes, and he was all hooked up and ready to go. The only thing was he didn't speak much English. I couldn't ask questions because I felt like I couldn't understand what he was saying. There was a bit of a accent there that I couldn't get past.

From the original website quoting, the price was doubled, and the representative was able to give greater information on what normal rates were for the distance. It all made sense. I have experience with logistics, so I understand that aspect of things. I didn't think that the website quoting was going to be that accurate to begin with because it didn't seem to make sense for the mileage to be so much and the price to be so little.

The original pickup was from Rhode Island and the drop-off was in Arizona. The original timing was supposed to be a four-day delivery. But unfortunately, it was during when we had the snowstorm. So the whole Northern Front was hit badly. It took an extra two days, but it was great communication from the representative from Amerifreight and the driver with what was going on. So it was no big deal. I directed the pickup, although I wasn't there, and from what I experienced, it was really straightforward. I had my folks give off the keys to the Amerifreight reps. They asked for the keys, said who they were, and were good to go.

Our pickup and dropoff experience was a little janky, but that was all on the trucker's side and I know that Amerifreight can't control the truck drivers. They were supposed to come on Monday, and then we got a call on Saturday saying, "Meet on Sunday." We had already planned ahead to meet at the Costco parking lot. They didn't come out to our house because we already knew that a semi couldn't get turned around. Other than that, the driver had a great personality. He was polite and awesome. I observed that when he inspected the vehicle, he went around, took pictures and looked around the vehicle.

During dropoff, we weren't in California yet, so my daughter's roommate had to take possession at the house and that didn't go as smoothly. The delivery was supposed to be a certain day and they changed that. When they said they were going to be there, they were over an hour late. The communication was they had another car on there and they were having problems with that, but we didn't figure that out till later. I was getting multiple phone calls and then, "Oh, sorry. We called the wrong person." I thought, "What is happening?" My daughter's roommate was waiting for the driver and I felt bad for her and it was dark. Still, the truck driver got the vehicle to her and we finally got it all done.

All in all, Amerifreight had great customer service and communication. The price of the service was $200 more than what we originally got, but I know that's dependent on the truck driver as well and it was fine. It's just I was thinking it was going to be a bit less. That was what we originally were quoted, but Samantha explained that it's a quote. I understood the process and I didn't want to get started again.

My pickup truck was going to be picked up on Tuesday, but it got picked up Monday night instead, which was all right. It was supposed to be dropped off on Friday, but we had a bad snowstorm that tied up the Middle Atlantic and the driver got waylaid in the DC area for a couple of days. He arrived Monday night, which was two days late, but Amerifreight made me aware of it. The transport was 1,400 miles and with a major snowstorm that was tying up the whole middle area, one has to expect it to be late. I blame that on the weather, which people have no control over.

The driver was nice, polite and spoke good English. He had an understanding of where he was going, not like what we hear in the papers and the news. He delivered the car nicely and we had a good conversation. He's a decent guy. When he called me, he told me he would be here around a certain time and he showed up. I have no way to tell if he would have been on time if it wasn't for the bad weather because it was bad weather, but I'm just as happy the driver got the car up here safe instead of trying to drive when the roads were so bad.

My pickup truck arrived dirty with exhaust fumes from the diesel truck and I understand that too. I got a car trailer and these trailers are designed to go down the road at 50 miles an hour, not to be in bumper-to-bumper traffic in a traffic jam. So I accepted that. All in all, Amerifreight was reliable to get the car here in one piece, and as long as the weather is good, I have no reason to think they wouldn't be on time. The communication was good. I was communicated with and kept up on what was going on.

The pick up and delivery went exactly as scheduled. The guy showed up when he said he would, and he was very efficient. His truck was clean and well maintained. He was clearly competent. He loaded the car up and left, and he delivered it exactly on time. He said he'd deliver it around noon on whatever day it was, and he showed up at about 11:45.

I made arrangements with the real estate company I bought my house from in Arkansas for the delivery. The driver dropped it off in the parking lot of the real estate company, and my Realtor took care of the car and washed all the road salt off and put it in my garage. The car was covered with road salt because it was transported through a snowstorm. I unreservedly recommend AmeriFreight. I did a lot of research before I shipped my car, and they did exactly what they said they were going to do. No price gouging at the end of the trip, no switching prices in the middle or, “Oh, wait, fuel’s more expensive.’ There are all kinds of games those guys play, but AmeriFreight didn't play any of those games.

Her communication, professionalism, patience, and willingness to help truly stood out. At no point did I feel lost or uncertain, and that level of customer service means a great deal—especially for someone using auto transport services for the first time. Because of this experience, I will absolutely use AmeriFreight Auto Transport again in the future. Samantha was wonderful to work with, and I sincerely appreciate everything she did to make this process smooth and stress-free. Thank you very much, Samantha, for all of your help and outstanding service.

Everybody was great. The general service was very good, especially as it was my first time finding out this service existed and needing it to be done within 24 hours. It was from Orange County, California, to Boston, Massachusetts and the delivery was at my brother’s house. He did not text or call me and make a big deal so it went well. I would have known if the vehicle was scratched up. I've told people about AmeriFreight. The family will be moving one of their daughters down South for college in a few months, and we may be considering doing a similar service. AmeriFreight might be seeing us again.