AmeriFreight

We used AmeriFreight one time and I chose them two times after that. They do a returning customer deal and they also do a military deal. I worked with Melissa the first two times and the third time, I had a different representative. He was very open, too. He said he wouldn't give me the military discount because it's not as good as the returning customer. I liked that. They're very honest and that's why I continue to go back to AmeriFreight. I wish there was a little bit more communication between the representatives and the carriers on our behalf. It sometimes feels like we get a little lost because everything just starts coming directly to the consumer, instead of having a little bit more of a transition.

The first two times, I ended up having the same carrier offer to pick up my car. They were pretty good. They communicated and they had a smaller trailer, so they were able to pick the vehicle up in front of my house in Connecticut. But it was difficult for them to drop it off where we moved to in California so they set up a drop-off spot. It was in advance. I knew it was going to be this day between these hours and they stuck to that.

The third time, it was a different carrier and it was not as smooth. They said they were going to be a few days late and then in the middle of transport, they said their truck broke down so it was gonna be a few extra days. He said the drop-off point was gonna be fine and they would deliver out front. But then, I got a call and he said he tried to deliver my car but he couldn't deliver it to the address. He said I'm gonna have to meet him. At the time, I was with a nine-month-old and it was very frustrating. I had to take a Uber to meet him. Thankfully, they were close by but I would have preferred a little bit of an advanced warning.

They were supposed to pick the car up, originally, on a Saturday, but it ended up being a Sunday. I had to call and say, “Hey, do you have an idea of when it's going to be delivered?” They weren't exactly sure yet. Then I got a call the day before saying that the drop off would be between 1:00 and 5:00. I just responded to a text, saying, “Can you let me know so I can arrange a time to go get it?” They texted me like an hour before and let me know that they were probably 30 minutes away. I was able to go meet them.

They pulled over in front of my house area. I live in an apartment, so it had to be up a hill. So, they were just on the main road. They pulled over, and I met the guy. He didn't speak a ton of English, but my fiancé speaks Spanish, so that made it kind of easy. I just paid him in cash and he gave me the keys. I inspected the car and I was on my way. I would highly recommend others to use AmeriFreight because it worked well for me. I always have been cautious to refer things, but I had a really good experience. So, I wouldn't have a problem saying to give AmeriFreight a call.

The day prior, the carrier should give a courtesy heads up that vehicles can be delivered the next day. Then, the tricky part was that the carrier didn't speak pretty much English. So, that made that a little bit awkward trying to get that communication. It ended up working out okay and he had a friend that got it translated for him. But it was a little more challenging than it probably should have been.

The particular carrier took the electronic method payment from the checking account, which was great and very helpful, because I didn't have to coordinate a cashier's check with my sister-in-law. But there's a daily cap that she can transfer and I didn't know that until I was trying to pay for the service. I ended up having to break the payment up in two days because of that daily cap. So, it was not anything to do with the carrier but something probably that the company, AmeriFreight, and/or the carrier should be aware of so that's not a surprise to the customer when they're trying to pay for the service. Overall, they did a nice job. The process and transparency were very strong.

The pickup went perfectly fine. The company picked up on the day that they said they would and gave me a good heads up and good location to drop my vehicle off at. With the delivery though, that turned into a different issue. My vehicle was scheduled to be delivered May 5th. From two to three days after they picked up the vehicle, I kept getting calls, back-to-back, about them trying to deliver the vehicle that same day. I got calls on April 30th, May 1st, and May 3rd and they asked, “Hey, can you come pick up your vehicle?” Even though the one I paid for, it was supposed to be dropped off on the 5th.

On May 5th, the actual delivery day, they almost did not deliver the car. It took me arguing back and forth with the company because there was a delay with another delivery they had. I was trying to convince them, “Hey, you need to bring it. This is what we arranged.” The car that they were delivering to me would have been the only car that my family had for a few days.

Originally, they were supposed to come at 2 o'clock in the afternoon then a guy called me and said, “Hey, it’s gonna be a little bit later,” till 5 o’clock in the afternoon. It gets to about 7 o'clock, and they still haven't called me back. I called them and they said, “Hey, give us a little bit of time.” 8 o’clock at night, I called them again and they said, “Well, this is gonna take a long time. Can you just get it delivered the next day?” That would not have been possible. I had a rental RV that I drove across the country with, and I needed to return it because I was getting charged a grand for keeping it an extra day. They ended up bringing the car, but it was almost 12 o’clock in the morning.

The delivery driver who dropped off my vehicle made quick work of it and it was an overall pleasant, productive interaction with him. He didn’t seem annoyed that he had to come and drop it off at 12 am. Overall, pickup and delivery were both very professional. Working with AmeriFreight, they always kept me informed and they worked with me pretty well. The initial offer I was given to transport the vehicle, I said, “Hey, those dates don't work,” and I was able to get a secondary offer pretty quickly.

The final cost was about $300 more than the initial quote. It was a substantial amount. But this car had been at the dealership for so long and it was in Rolla, Missouri. It was not in the easiest place to get to. So I figured the final cost was gonna be more. The driver was really good and gave me options. He picked up the car on a Tuesday and delivered it on a Wednesday, from Missouri to Virginia.

Once the driver got close, he texted and let me know he could either drop off the car at 10:00 at night or first thing in the morning. I told him, “What's gonna be easiest for you? ‘Cause we're all awake, and we're ready to do this.” He said it would be easier to do it that night. It worked out well. He also told us that he would let us know if he was running a little late. We had a delightful conversation with him. The car came very well packed. The battery of the car was dead during transport and he jump-started it. We drove it all around. He made sure we were all okay. Our street was really narrow and he was flexible in how to figure out how to get the car off in the safest way possible.

The person I had at the other end of Virginia was communicating with the driver. He ended up dropping the vehicle off at 3:00 in the morning. But it wasn't that big a deal and I had GPS in the car so I could keep track of where it was along the trip. Other than that, the delivery went really smoothly. There's a mall in town that only has four stores left in it. I gave him the address and we met there. By the time we got there, he had the vehicle off the truck and was ready to get back on the road.

Overall working with them was good. There are always gonna be issues when you're trying to do logistics across the country. But everything that came up, Reginald dealt with pretty quickly. He made himself available. If I needed anything and I couldn't get a hold of him, just send him a text and he got back to me pretty quickly.

Another thing was after we agreed and had everything set, they said I didn't respond fast enough within how many minutes so the transport was lost. The quote changed because they didn't have a driver. They said nobody wanted to pick up the car. They told me, "It's gonna be before Thanksgiving. Somebody will call you." But nobody did. The Monday after Thanksgiving, still nobody called. In the end, the car arrived and it's working good. But it was was nerve-wracking and very stressful. I would never recommend anybody do this if they're going to a different state.

I chose AmeriFreight because Brandon was the most transparent about the process than any of the other companies I spoke with. Pickup was in Michigan, drop-off was in Maine. It was a couple of weeks to get an acceptable bid, and it was two days complete after that. I was notified when it was picked up, and the next day, I got a phone call from the driver saying he was at the delivery point. I arranged to have him meet me at a supermarket parking lot close to my house, because he couldn't get his truck in. He called me and said he was there. I went and picked up my car.