AmeriFreight Reviews

I had no contact with him until AmeriFreight contacted me and told me when the car was gonna be delivered and that the driver was to contact me an hour before arriving. He was supposed to come the night before. But that was when Helene was going on so he didn't make it until the very next morning which I was made aware of. Then he contacted me an hour prior telling me where he thought he could drop the car off, which was another plaza, and asked if I could meet him there. That went really well. I had to pay cash. He showed me how he could spread out the money and I could take a picture of him holding the money, showing that I paid cash. There was also some online signing that I had to do to release the car.

The car looked just the same as when I dropped it off. The tires were great and there were no scratches on the car. We came through a rainstorm so there was water inside the car, which was no problem. I have leather seats and that was just a matter of drying it off. But I'm just now driving my car and I noticed that my right door rattles where it didn't rattle before. When the car was dropped off, the window on the passenger door was down somewhat. Other than that, everything went extremely well. When I did my search, there were six companies trying to get my business and they were $500 less. But if I had to do it again, I would use AmeriFreight even though they were on the higher end. I would pay the higher price because the service was so good.

The industry needs some regulation to a certain extent. They wait until the last time people need a vehicle transporter, and they would say, “Something's wrong with our driver. We're gonna find you someone else.” They find the other driver, and try to charge us extra. This is across the board. But AmeriFreight was very detailed on what was going on. The lady I talked to was very professional. When she wasn't there, there was somebody else that picked right up what she was doing for me. The rep emailed me what my transport's status was. I liked that. The transport guy that I dealt with was also professional. He arrived there when we needed him. Probably could have been a U-Haul, rented one of those trailers, but it would take too long. I had some time to do it. That's why I thought it would be easy to find a good freight car carrier.

AmeriFreight told me how much they would charge me, talked to the carrier, and he showed up on time. He had a couple of delays because of traffic and it was the holiday season weekend. But he communicated with me, and showed me his identification. That was very professional. I was very comfortable with that. I watched him how he loaded the truck. He knew what he was doing. So, I said, “Okay. I'm in good hands then.”

But he grabbed the car and got it to us the following day after we arrived to our destination and I could tell he seemed like a good driver/contractor. The biggest issue in all of this is me not knowing if the car was going to get picked up and make it to me. If it had been picked up within the previous agreed upon window and delivery was when it should have been it would be a 5 star experience. Outside of the driver and all that weirdness Amanda and AmeriFreight themselves were good but this is a review of my entire experience including the driver that was chosen. Overall at least they didn’t cancel and leave me hanging with having to travel to go get my vehicle and ship it with someone else. Thank you again to Amanda **. You're the reason for the 4/5 star review.

Then they said it would be delivered Tuesday the following week, which we would have been back. But then that Sunday morning, we got a message saying they were going to be there that day. I told them that we were not even there as we were still in California. And it was cash upon delivery. So we had to scramble a little because they got there so fast. Also, the banks were closed, so I didn't have the opportunity to get cash out. But it worked out and the driver was great. His name was Dimitri and he was very accommodating. Because we weren't there, my other daughter ended up picking up the car for us. Dimitri was very friendly and he worked with us about the cash issue because we were still in California.

We ended up paying about $500 more than the quote they gave us but that was just the name of the game with transporting vehicles. You don't know until you're so close to the date, and to start fresh with someone else wouldn't have been worth it anyway. So we were kind of stuck there because we had to have it picked up at a certain date. So, I expected the price to be about 300 over, but it was about $550 over what we were quoted. Despite that, I would recommend AmeriFreight to my friends and give them the person that we worked with because they were so helpful.

They picked it up a day early and dropped it off two days early. They called in to make sure that it would work for us. If we had said no, then there would have been no change, but it worked better for us with the revised schedule. They outperformed everything along the way. The quote was very accurate. I talked to other organizations and they were vague in how this whole process worked. I was pretty skeptical but I was blown away by how well this worked with AmeriFreight. I have one point of contact so I was able to call or email or text her, and there was always a response.

One day, I emailed and called but didn't get a response. I got a call back from somebody else because it was on a Monday or Tuesday, and those were my contact’s days off. Instead of just letting those messages sit there till she came back, somebody else in the company picked up her messages and followed up so that I got a response. That is service above what I have come to expect from a lot of services. That is terrific on our end, especially under the circumstances where we were packing up our home, had to be on the road by a certain date, and if we couldn't get the car on a truck ready to go, then it was gonna delay our departure. They were delivered on every step of the way. It's such a delight when you find a company that delivers. I would recommend AmeriFreight to anybody who's considering doing something like this.

In terms of interactions with AmeriFreight, I found their team very available and supportive. It was, however, a bit frustrating to deal with different representatives each time, meaning I had to catch every new person up from scratch. Nevertheless, they were accommodating and genuinely interested in ensuring fair pricing, which earned my appreciation. Throughout the process, their advice and honesty felt invaluable, especially when dealing with carrier options.

When asked about the service in general, I'd confidently recommend AmeriFreight. I believe they went above and beyond to rectify the prior issues. Their customer service was commendable, consistently rating as a 5 out of 5 from my perspective. While the price fluctuated due to the equipment challenges, in hindsight, perhaps sticking with the original quote might have eliminated some delays. Nonetheless, the service achieved the desired outcome, and I am satisfied with how AmeriFreight handled the entire process.

The car was parked in front of my sister's house and she described the pickup as painless. She handed the driver the keys and away it went. On the delivery, in all three cases that I've used them, my street for delivery was too narrow for an 18-wheeler transport vehicle. So, the drivers had me meet them at a shopping mall a couple of miles away. It's just a minor inconvenience, but that's the breaks of the game. You can't fit an 18-wheeler on a typical residential street. I unhesitatingly recommend AmeriFreight.

I had to change the pickup date during the process, as we were unsure whether to sell the car locally in Denver. The representative was patient and accommodating with my schedule changes, extending pickup availability by 30 days and managing a short notice arrangement with a driver. The representative had the bid out there and when I had to extend the date, he kept in touch and said, “If anything changes, if it needs to be earlier, just let me know.” He had to push the date back, because he was getting drivers that wanted to pick the car up. When we decided to move the car to Pennsylvania, the representative had a driver within two hours to pick the car up. The prompt organization was impressive—it resulted in a same-day pickup and a fast, two-day transport time.

The transport went extremely well. The driver arrived early and kept me informed about the estimated time of arrival. It was a quick interaction. He had to change locations on where to pick up the vehicle, but he told me where to meet him and demonstrated exceptional planning by arriving the night before and staying overnight in his truck to honor the timing commitment. This level of communication and dedication was truly appreciated.

Overall, I was highly impressed with AmeriFreight and I plan to use their services again if needed. It was a really good experience, and I definitely recommend them to others.

When I compared their quote to other companies, I found it to be quite reasonable and even lower than most. This time around, the move was part of a cross-country relocation. Although the actual pickup and delivery process involve outside contractors—who sometimes aren't immediately responsive—AmeriFreight consistently stepped in to handle any issues I encountered.

I’d certainly encourage others to go with AmeriFreight. They've done an excellent job all around, and I’d even rate my experience a solid five stars for how everything was handled.

The setup of the vehicle transport involved a few challenges. We were nearing the pickup date without having confirmation, which made me nervous. However, the representative we dealt with was always accessible and responsive. When no truckers had bid on the transport, she took action on her end and secured a company quickly. We were caught off guard when, a day earlier than expected, they called to say they were on their way, but they kindly gave us extra time to prepare the car.

I wasn't present for the pickup, but my parents mentioned the driver was polite and professional. Regarding pricing, the final cost was slightly above the initial quote, but not significantly. Although the advance pickup notice was a surprise, which was the slight downside of the experience, overall, everything was handled efficiently.

I would recommend AmeriFreight to friends and family. This wasn’t our first transport experience, and navigating truck driver coordination can be tricky, but AmeriFreight offered reassurance throughout the process. We'll likely use their service again for my parents' next trip – without hesitation.