AmeriFreight

I purchased a car from someone in Louisiana and I live in Maryland. A friend of a friend had used AmeriFreight in the past so they recommended them. Customer service was responsive and they provided me with the information I needed to know. I had done some research online about other companies as well. I saw some reviews with transport services quoting one price and it ended up being another price when the car was delivered or there were damages to the car. I had some of those concerns and I was wary. But I didn't have any of those issues with AmeriFreight. The price they quoted me was what I ended up paying. Another thing that I read about was the car not being delivered when they said it would be. But my car was delivered on the date and time within the half hour of when AmeriFreight said it would arrive. It was a pleasant and positive experience.

I looked at three transport companies online as we had two cars that we needed to ship out. I chose AmeriFreight because they got back to me fastest. The transport was under 3,000 miles, from California to Georgia. It was a good haul. The guy that picked our cars up was really nice. We had to get an Uber from the pick-up spot to go back to our house and the guy let me use his Uber in his phone because I was having trouble with the app on my phone. He was great. My son then picked the cars up on this end in Georgia. He overslept and there was a little issue. He called the driver and begged the guy to stay where he was. My son and a couple of his friends drive out and picked up the two cars. The driver was pretty cool about that.

I went with Amerifreight based on a referral. I dealt with one of the ladies via email and she was very thorough and responsive. Before the vehicle was picked up, I got a call from a guy a couple times to coordinate the transaction and finalize stuff. They delivered it to the wrong spot though. We had an original drop-off location of Telluride, Colorado. We were having trouble getting a vendor to pick it up so they changed the drop-off to Montrose which is an hour away. When it ended up getting passed to the transport company, they must have switched the city names by accident. It was our road address but it was the city of Montrose which was where the truck driver was looking for us. We ended up driving down about an hour and a half to pick up the vehicle. Other than that, everything was great. The process was clear and transparent. The price was fair and it was exactly what they said it would be.

The AmeriFreight rep gave me the information for the carrier. The carrier then contacted me and scheduled the location to pick up the vehicle. The only thing that I didn't like was that I had to meet them about a mile away from my house to give them the vehicle. But I do understand. They have a very large vehicle and they can't park it on a street with driveways and block people’s driveways. Then we had the vehicle delivered to someone else because my daughter was not there at the time, and they did keep in contact with that individual as far as delivery.

AmeriFreight is not cheap, but they're one of the cheaper ones. I talked to their reps for a good 30 minutes and they answered all the questions. They were good about everything. I called the people and they gave me the driver’s number. Then he called me when he was 15 minutes out and then he pulled up. All the communication was there, so everything was really good.

The sales rep was upfront about their services. She was very detailed in her explanation. The initial quote was low, but she told me it would be. Then when the final came in, it was about what the others had, which she prepared me for. So that was good. The pick-up was good, it was just really late. Then the delivery was a last-minute change. Thank god I had a co-worker that could drive me from the airport out about 30 minutes away from where it was supposed to be delivered so that I could pick up my vehicle. Because I live in Virginia, they're narrower streets and the car carrier couldn't get in. But I didn't know that until after they picked up the vehicle. So that was a little disheartening. That wasn't anything the rep could handle, but the car carrier needed to make that clear.

AmeriFreight was really open. I had a good discussion with them about the how and what. They were updating me with the quotes. It was definitely worth it to pay the extra fee to let AmeriFreight handle the transport of our car from the West Coast to the East. It all was a positive experience. In the end, the cost ended up a little bit more expensive than I thought. But the service AmeriFreight provided as an intermediary was pretty good.

Melissa with AmeriFreight quickly responded to our inquiry about transporting our car from WA to NC and found an auto carrier within our budget within a few days. She answered all our questions about the various options and was readily available throughout the entire process. This was our first time transporting a car, and we were satisfied with the experience from start to finish.

Our agent Brandon was very helpful and informative. He explained the process accurately and we got a good price. Car arrived a little late due to snow but arrived in great condition. We were very happy with the service we received.

I was a little apprehensive about the entire process of shipping my car across the country, but I was pleasantly surprised about how easy the process was. My car arrived safely and the driver we worked with was great! No hiccups along the way, although we did pay more than what was quoted.