AmeriFreight Reviews

I had no contact with him until AmeriFreight contacted me and told me when the car was gonna be delivered and that the driver was to contact me an hour before arriving. He was supposed to come the night before. But that was when Helene was going on so he didn't make it until the very next morning which I was made aware of. Then he contacted me an hour prior telling me where he thought he could drop the car off, which was another plaza, and asked if I could meet him there. That went really well. I had to pay cash. He showed me how he could spread out the money and I could take a picture of him holding the money, showing that I paid cash. There was also some online signing that I had to do to release the car.

The car looked just the same as when I dropped it off. The tires were great and there were no scratches on the car. We came through a rainstorm so there was water inside the car, which was no problem. I have leather seats and that was just a matter of drying it off. But I'm just now driving my car and I noticed that my right door rattles where it didn't rattle before. When the car was dropped off, the window on the passenger door was down somewhat. Other than that, everything went extremely well. When I did my search, there were six companies trying to get my business and they were $500 less. But if I had to do it again, I would use AmeriFreight even though they were on the higher end. I would pay the higher price because the service was so good.

The industry needs some regulation to a certain extent. They wait until the last time people need a vehicle transporter, and they would say, “Something's wrong with our driver. We're gonna find you someone else.” They find the other driver, and try to charge us extra. This is across the board. But AmeriFreight was very detailed on what was going on. The lady I talked to was very professional. When she wasn't there, there was somebody else that picked right up what she was doing for me. The rep emailed me what my transport's status was. I liked that. The transport guy that I dealt with was also professional. He arrived there when we needed him. Probably could have been a U-Haul, rented one of those trailers, but it would take too long. I had some time to do it. That's why I thought it would be easy to find a good freight car carrier.

AmeriFreight told me how much they would charge me, talked to the carrier, and he showed up on time. He had a couple of delays because of traffic and it was the holiday season weekend. But he communicated with me, and showed me his identification. That was very professional. I was very comfortable with that. I watched him how he loaded the truck. He knew what he was doing. So, I said, “Okay. I'm in good hands then.”

But he grabbed the car and got it to us the following day after we arrived to our destination and I could tell he seemed like a good driver/contractor. The biggest issue in all of this is me not knowing if the car was going to get picked up and make it to me. If it had been picked up within the previous agreed upon window and delivery was when it should have been it would be a 5 star experience. Outside of the driver and all that weirdness Amanda and AmeriFreight themselves were good but this is a review of my entire experience including the driver that was chosen. Overall at least they didn’t cancel and leave me hanging with having to travel to go get my vehicle and ship it with someone else. Thank you again to Amanda **. You're the reason for the 4/5 star review.

Setting up the transport was pretty efficient. The organizer, James, who I spoke to primarily was very communicative with me, very responsive, and transparent about what the process would look like. It all happened pretty fast and communication was really great. The pickup was at Burlington, Vermont and it was estimated to take six days to get to Phoenix, Arizona. My father was there for the pick up and he had a pretty open line of communication with the driver, Dino. They were able to easily coordinate a time and where the car was and the car got loaded up pretty easily.

The transport ended up taking only about five days and they arrived a day early. My boyfriend met with the driver. We had to sort of switch gears on our end because we have a really tight parking lot that would have been tough to get the big vehicle transport carrier into. We coordinated a different location to drop off the vehicle and the driver was really great about that. We were able to smooth out that last minute change. Also, the car looked just like I had left it in Vermont. It was a little bit dusty towards the back but it was understandable.

Then they said it would be delivered Tuesday the following week, which we would have been back. But then that Sunday morning, we got a message saying they were going to be there that day. I told them that we were not even there as we were still in California. And it was cash upon delivery. So we had to scramble a little because they got there so fast. Also, the banks were closed, so I didn't have the opportunity to get cash out. But it worked out and the driver was great. His name was Dimitri and he was very accommodating. Because we weren't there, my other daughter ended up picking up the car for us. Dimitri was very friendly and he worked with us about the cash issue because we were still in California.

We ended up paying about $500 more than the quote they gave us but that was just the name of the game with transporting vehicles. You don't know until you're so close to the date, and to start fresh with someone else wouldn't have been worth it anyway. So we were kind of stuck there because we had to have it picked up at a certain date. So, I expected the price to be about 300 over, but it was about $550 over what we were quoted. Despite that, I would recommend AmeriFreight to my friends and give them the person that we worked with because they were so helpful.

Setting up the service with AmeriFreight was straightforward, which is something I would confidently tell any friend or family member considering their services. In terms of pickup and delivery, they worked with me and did good. They changed the location last minute, but it was right up the street from my house. They dropped the vehicles off directly at the door of the house I'm going to and I had somebody else waiting to receive them.

Though the contact about their arrival was somewhat last-minute, it didn't cause any issues. The pricing I received was fair and reasonable given the current market, and in terms of customer service and overall service quality, I'm quite satisfied.

Overall, my experience with AmeriFreight was positive, and I would be comfortable using their services again. I would recommend them to others too.

My experience with AmeriFreight was overwhelmingly positive.

Upon delivery, my vehicle was in excellent condition. However, the final cost exceeded the original quote by a few hundred dollars, without any clarification as to why it occurred. But it was a good experience.

However, one aspect that could use improvement is the clarification on payment processes. There was some confusion because the car arrived earlier than expected over a weekend, and it was a bank holiday. This made it hard for me to make the payment as the instructions were unclear about who exactly should receive it—the driver or the company. The driver for pickup and delivery were different, adding to the uncertainty. I was rushing to figure out how to make a payment since the bank was closed, and arranging an alternative like Venmo became necessary.

I would suggest AmeriFreight notify clients more clearly and in advance about payments to prevent this type of situation, especially when services are rendered over holidays. Despite this hiccup, I still find their overall service efficient, and I would highly recommend them.

They seamlessly handled the transport from Arkansas to Nevada, a distance of about 1,300 miles. I contacted them around mid-week, and they managed to pick up my car the following day, delivering it by that Sunday. The communication throughout this process was excellent, which I really appreciated. Additionally, the AmeriFreight team resonated well with me, having a Southern accent that felt familiar and reassuring, unlike my interactions with representatives from other companies.