Find the Best Walk-In Tubs

As of publishing, the top-rated walk-in tub companies on ConsumerAffairs are Safe Step, American Standard, Kohler, BOCA and Independent Home. All of these companies except Independent Home offer walk-in bathtubs made in the United States.

To select our top picks, we looked at safety and comfort features with seniors in mind, including:

• Seat heights and shapes
• Step-in heights
• Therapy benefits, like aerotherapy, hydrotherapy and jet therapy
• Additional safety precautions, like anti-slip technology, built-in grab bars and extra-wide door openings

We also analyzed recent reviews to determine why happy customers were satisfied with these manufacturers. Below, we compare our favorite models based on the features above, as well as their installation processes, pricing, financing and warranties.

With Safe Step’s Hybrid Tub, you get the safety of a walk-in tub combined with the convenience of a shower — and it still fits into a standard tub space. The inward-opening door can be right- or left-aligned, and the anti-slip comfort seat is 17 inches high. Its frame is made with an industrial-strength aluminum frame.

The Hybrid Tub highlights

The shower-tub combo package comes with a rainfall showerhead and a hand-held shower wand. Both are fully adjustable and designed to produce water at the same time without any disruption in pressure. This hybrid tub also comes with a personal hygiene bidet and foot-massaging jets.

Safe Step walk-in tub reviews

As of publishing, Safe Step is the top-rated walk-in tub company on ConsumerAffairs. Reviewers who would recommend Safe Step to a friend tend to mention sales reps who are “very nice” and “answer all questions.” However, occasional complaints mention difficulty getting hold of Safe Step sales reps.

Safe Step reviews over the last year are generally positive. One reviewer likes the hybrid feature because it’s more convenient for guests who don’t want to take a bath. The customer also appreciates that Safe Step manufactures, installs and services the product.

As of publishing, American Standard’s Gelcoat Value Series walk-in tubs with whirlpool massage systems are priced lower than $7,000. These high-gloss Gelcoat walk-in tubs are available with left- or right-hand door, drain and faucet configurations. You can add a hand-shower slide bar, a 24-inch grab bar and a neck rest for an additional fee.

Gelcoat Value Series highlights

A Gelcoat Value Series walk-in tub comes with a watertight outward-opening door, built-in safety bars and a textured floor. Its drain system is designed to remove water quickly, and its spa features include whirlpool inline heaters and legs-only massage jets.

American Standard walk-in tub reviews

American Standard is the second top-rated walk-in bath company on ConsumerAffairs this year. However, not everyone was pleased with its product. One person complained about the way installers put molding along the top and another complained about difficulty getting in touch with service reps after the installation process was complete.

Generally, positive reviews refer to the helpful sales staff and smooth installation process. Notably, a few customers who stated they were overall dissatisfied with their experience also said the American Standard staff was “very nice” and that the installation “went great.”

The Kohler walk-in bathtub comes with standard features found in other top-rated tubs, including handrails, anti-slip surfaces and a multifunctional showerhead. Kohler tubs are a bit pricier than other options, but the cost includes the walk-in tub, installation and bath walls.

Kohler walk-in bath highlights

Premium comfort features like hydrotherapy and air massage, heated backrests and custom bath walls are what make Kohler stand out to us. The massage jets target stress points along your legs, feet and spine. You can heat the back, neck and shoulder surfaces before, during and after your soak.

Kohler walk-in tub reviews

In the last year, Kohler customers who reported being “happy” or “satisfied” with their purchase were also likely to comment on helpful sales reps and a smooth installation process. Some reviews also mention that the Kohler team took extra steps to maximize the customer’s hot water usage.

However, some customers also expressed dissatisfaction. One recent Kohler complaint mentioned long wait times to speak to a service representative after the tub installation was completed. Overall, about 87% of verified Kohler walk-in bath customers would recommend the company to a friend.

BOCA’s standard walk-in tub is one of its most popular models. BOCA tubs also have an extremely low step-in height of 2 inches, making them a great choice for people concerned with getting in and out of the tub. You can select which therapy features and jets you want, too. While BOCA doesn’t disclose its walk-in tub prices, you can find local dealers on its website.

BOCA Standard Walk-in Tub highlights

BOCA walk-in tubs are made of fiberglass and come with a variety of therapeutic features, like aromatherapy, hydrotherapy and chromatherapy, which can help with joint pain, flexibility issues and other ailments. Choose air jets, whirlpool jets or a combination of both.

BOCA walk-in tub reviews

BOCA reviews are generally positive, with reviewers praising the company’s customer service representatives as well as its highly customizable options. Multiple reviewers mentioned that they were referred to BOCA by trusted friends.

While customers were largely pleased with their walk-in tubs, one reviewer did state that they had to purchase a larger water heater due to how much hot water the tub uses.

Independent Home’s Access Walk-in Bathtub has a 34-inch outward-swinging door with slide-transfer seating that eliminates the need for stepping into the tub. This tub is designed to be wheelchair accessible, so it also has a low seat height and two safety grab bars.

Access Walk-in Bathtub highlights

Independent Home’s Access tub is made of triple gel-coated fiberglass and has a stainless steel frame. It has a 24-inch ADA-compliant seat and an extra-wide door opening. This tub only comes in white, but you can choose between water jets, air jets and dual massage systems.

Independent Home walk-in tub reviews

Independent Home reviewers noted positive experiences with the company’s customer service representatives, stating that they were nice and informative. Installation was another highlight of reviews, with many people stating that it took less than a day to install their walk-in tubs.

Some dissatisfied customers were frustrated with how long their Independent Home walk-in tub takes to fill, as well as the amount of hot water it uses. A few customers even stated that they had to buy a new hot water heater to accommodate their walk-in tub’s water usage.

If stepping into your bathtub feels dangerous, we suggest looking for a walk-in tub that makes your life easier, safer and more comfortable. For instance, some walk-in tub therapy features are designed specifically for people with lower back pain or arthritis. Others are made with extra-wide doors to accommodate larger individuals.

Many bathroom injuries happen when people try to stabilize themselves on doors and fixtures that are not designed to support human body weight. If this is a primary concern for you, look for models with extra sturdy built-in safety grab bars. As you compare different models, here are the three main features we suggest looking for:

• Low step threshold: The lower the threshold, also called the step height, the safer the tub is to step into. The step-up is the height of the threshold that leads to the tub. The most common step-up heights are 3 to 7 inches, though some models have step-ups as low as 2 inches for even safer access.
• Easy-access doors: Walk-in tub doors usually swing either inward or outward. Inward-swinging doors require less bathroom space, are easier to close and can help reduce leaks and ensure the door doesn’t bump into anything nearby. Some people prefer walk-in tubs with outward-swinging doors — for example, if you’re in a wheelchair, it’s easier to transfer to the seat if the door isn’t in the way.
• Quick drain and fill system: Choose a model with fast fill and drain technologies that work quickly to prevent you from getting cold. Newer models include drain and fill systems that make the process much faster. In fact, some walk-in tubs can drain in less than a minute now. If you want your tub to fill quickly, look for a rapid-fill faucet.

Walk-in tub safety features

The most common reason people purchase walk-in bathtubs is to prevent falls due to entering or exiting standard tubs. High walls, nonslip floors, seats and grab bars make these tubs safer for people with mobility problems. Most walk-in tubs include safety features like low-threshold entries, showerheads and anti-slip flooring that comply with the Americans with Disabilities Act.

• Nonslip surfaces: Nearly all walk-in tub models include a textured floor surface to prevent slipping. Textured surfaces are a must if you’re buying a walk-in tub for someone with mobility problems. We also suggest looking for tubs with contoured seating — these seats are comfortable and prevent you from slipping and sliding.
• Grab bars: Most walk-in tubs are equipped with at least two grab bars or handrails. You should consider the placement of these bars and install them where they’re most convenient to use. Grab bars are optional for some walk-in tubs, but we recommend them if you have a disability and would benefit from the additional support and safety they provide.
• Anti-scald valve: The anti-scald valve compensates for pressure changes in cold and hot water lines to keep your water temperature from changing suddenly. Because quick spikes or falls in temperature can cause bathers to jump and injure themselves, anti-scald valves are standard safety features for walk-in bathtubs.
• Hand-held showerhead: Most walk-in bathtubs feature hand-held showerheads to make bathing easier for those who have trouble standing. Showerheads are often located near the faucets, but some tubs have raised showerheads with adjustable rods.

Walk-in tub comfort features

Therapy options such as hydrotherapy massage jets and heated backrests are popular add-ons for walk-in tubs. Some tubs are specifically designed to address problems like lower back pain, joint pain and arthritis. Among the comfort features typical to walk-in tubs are:

• Built-in neck, shoulder or backrests: Seats can be outfitted with additional features if you need more support than the standard seat provides. Seat cushion risers, bath pillows and other support accessories are also available.
• Heated seats: A heated seat is helpful if you have a walk-in tub that takes a while to fill. An inline heater helps keep the water at a consistent temperature when the jets are in use. Maintaining a comfortable temperature prevents discomfort and lets you use the tub for long, therapeutic soaks.
• Aerotherapy features: Aerotherapy tubs are soaker tubs outfitted with air jets for water circulation. These tubs are designed to provide a therapeutic massage experience.
• Chromotherapy features: Chromotherapy is the term given to color therapy used in conjunction with water. In chromotherapy walk-in tubs, multicolored lights shine in the water. Manufacturers state this feature helps improve your energy and mood.
• Aromatherapy features: Aromatherapy walk-in tubs let bathers try out essential oils to create an aromatic experience. Bathers often enjoy lavender, jasmine and green tea scents, but you can use any essential oil you like.

Consider your needs and budget as well as your existing bathroom space and limitations. For instance, there are certain considerations to make when buying a walk-in tub for a mobile home. As you compare companies, look for ones that offer a free quote and no-obligation consultations. It could be a red flag if a company wants to charge you for an estimate or consultation. We also suggest finding a company that offers helpful customer service and has easy-to-understand warranty information.

Walk-in tub prices start at around $2,000

1. Consider your needs and budget

Finding the right tub for your specific needs is easier if you come prepared. Whether it’s for yourself or a loved one, decide what you want to get out of the tub before you start comparing companies.

Think about the features most important to you, such as added safety options like handrails and comfort options like inline water heaters. For example, if you have joint stiffness, you might consider a tub with hydrotherapy massage upgrades. For added convenience, consider a walk-in tub with a built-in towel bar so your towel is always within easy reach.

Knowing what features you want helps narrow down brands that fit into your budget. How much a walk-in tub will cost for you to install depends on a variety of factors. It can be difficult for a company to provide a starting cost or price range without knowing some basic information about your existing tub and bathroom.

Depending on your financial situation, there are different ways you could pay for a walk-in tub. Those on a fixed income might be able to use Medicaid benefits to pay for the purchase and installation of a walk-in tub. If you're a veteran, you may be able to get a grant from Veteran Affairs to subsidize a walk-in tub. Others take out a loan to pay for a walk-in tub.

2. Explore financing options

Walk-in tubs are an expensive investment, so make sure you explore the available ways to finance your tub. Many walk-in tub manufacturers offer financing options with low down payments, depending on the tub you want and your financial situation. To find out more about a walk-in tub company’s financing options, visit its website or reach out to a representative. Also, consider looking at local walk-in tub dealers to compare financing options from multiple brands.

3. Compare a few quotes

Walk-in bathtubs are an investment, so compare a few cost estimates to ensure you purchase the best tub to fit your needs and budget.

Most companies are eager to help you research the right fit. Don’t waste your time with a company that isn’t helpful or doesn’t answer your questions. Walk-in tubs are no small investment — find a manufacturer that stands by its product if you ever need repairs or replacements.

We suggest starting with the top-rated companies listed above. You can also check major retailers like Home Depot, but be sure to ask about installation services.

4. Request an in-home consultation

Most walk-in tub companies offer a complimentary home visit to assess your existing bathroom space. A technician measures the available space to get the correct tub dimensions and helps you choose the features you need, including handrail placements and safety options.

You should also confirm that your home’s hot water capacity is compatible with the model you like during this time. After all, you don’t want to spend money on a tub that you can’t fill with hot water. Additional questions you should ask during your walk-in tub consultation include:

• What is the door like? Walk-in tubs come with inward- and outward-facing doors, and doors can be situated on the left or right side. Occasionally, you find walk-in tubs with a rising wall instead of a swinging door. Ask about the width to ensure you can safely step in and comfortably sit down in the tub.
• How low is the threshold? Generally, the lower the threshold, the safer the tub will be to step into.
• Can I reach the controls? You want to be able to comfortably adjust the settings if you select a model with a heated seat or massage jet features.
• Are the surfaces slip-resistant? Be sure the nonslip surfaces provide enough stability for you. Most walk-in tubs are made with slip-resistant surfaces. However, the placement varies by model and brand.
• What is the warranty? Walk-in bathtubs are typically protected by a warranty on the entire package or individual components. Nearly all companies include some type of warranty that typically ranges between two years and the lifetime of the product. Be sure you ask what the warranty covers and how long it lasts.
• Will you remove my old tub? Ask if the installation service includes the removal and disposal of your existing bathtub. Many installers do this as part of a package deal.

5. Customize your walk-in tub

If the in-home consultation goes well, you can start customizing your order. With all the manufacturers, models and features available on the market, there’s almost no end to the customization opportunities when buying a walk-in tub.

In addition to standard safety and comfort features, most of the top walk-in tub companies also offer automatic cleaning systems, wall surrounds and custom finishes and colors so that the tub fits in seamlessly with your existing bathroom decor.

• Self-cleaning system: Hardly anyone enjoys cleaning the bathroom, and self-cleaning walk-in tubs make this task a little easier. Just add some bleach and dishwashing soap to your walk-in tub and let the automatic cleaning system take care of the rest.
• Wall surround: An acrylic wall surround can be added to your tub if you want to create a taller shower. These surrounds often have shelf space, and they protect the walls from water damage.
• Custom color or finish: Entry-level models of walk-in tubs usually come in shades of off-white. Some companies let you choose a wall design or select from different finishing options. Depending on your current bathroom design, you might want a stainless steel faucet color or marbled wall finish, for example.

6. Schedule the walk-in tub installation

If you already have a standard bathtub, a walk-in tub can be easily installed in that opening in as little as one day. For projects that need a remodel, you’ll need to hire a contractor to install your walk-in tub.

Most walk-in tubs are designed to fit in the space required for a standard tub (about 60 inches long and 30 inches wide). This can vary by tub, depending on the design and your needs. For example, a bariatric tub will be wider than a standard tub — possibly around 35 inches.

Pre-installation, the tub should be tested to inspect the plumbing and seals for leaks. Since electrical wiring is usually installed around the pump locations, it’s crucial that the tub doesn’t leak. Otherwise, you risk electrical shock.

Although many walk-in tub manufacturers have technicians that install the tub, some require you to hire a licensed electrician and local plumber to perform the installation. In this case, you want to be sure your plumber is familiar with the tub and piping.

Local walk-in tub companies often have showrooms that let you see a tub before you make a purchase. We compared our favorite walk-in tub companies across the country to help you find trusted retailers.

• Albuquerque
• Atlanta
• Austin
• Bakersfield
• Baltimore
• Boise
• Buffalo
• Chicago
• Cincinnati
• Cleveland
• Colorado Springs
• Corpus Christi
• Dallas
• Denver
• Detroit
• Fort Myers
• Fresno
• Green Bay
• Honolulu
• Houston
• Indianapolis
• Kansas City
• Knoxville
• Lafayette
• Lansing
• Las Vegas
• Lexington
• Los Angeles
• Memphis
• Miami
• Milwaukee
• Missoula
• Nashville
• Omaha
• Orlando
• Philadelphia
• Phoenix
• Pittsburgh
• Portland
• San Antonio
• San Diego
• Sacramento
• Santa Barbara
• Seattle
• Tallahassee
• Tampa
• Tucson
• Tulsa
• Waco
• West Palm Beach