Privacy Policy

Effective Date: April 1, 2015

Last Updated: September 28, 2015

This Privacy Policy describes how Consumers Unified, LLC (“we,” “us,” or “our”) collects, uses, and shares information collected through our www.consumeraffairs.com web site or when you communicate with our employees (the “Services”). By using the Services, you consent to our collection and use of your information as described in this Privacy Policy.

We reserve the right to change this policy at any time to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. If our information practices change at some time in the future, we will post the changes here. Please check this page periodically. By continuing to use this site, you consent to any changes that have been made to our policy.

Information we receive about you:

We collect only the domain name, but not the e-mail address of visitors to our Web page, your e-mail address if you communicate with us via e-mail, aggregate information on what pages you access or visit, and information you provide to us, such as survey information and/or information entered through site registrations. We may also receive and collect information you provide us if you otherwise contact us, fill in any forms, or submit any reviews through the Services.

You may elect to log into our Services through a social networking site. By doing so, we may collect and store your user ID associated with a social media service account that you use to sign in to your account or connect or use with the Services. When you sign into your account with your social media service account information or otherwise connect to your social media service account with the Services, you authorize us to collect, store, and use in accordance with this Privacy Policy any and all information available to us through the social media interface, including without limitation any information that you have made public in connection with your social media account, information that the social media service shares with us, or information that is disclosed as being shared during the sign-in process.

Please be careful and responsible whenever you are online. Should you choose to voluntarily disclose information through the Services, such as through a customer review, that information can be viewed publicly and can be collected and used by third parties without our knowledge and may result in unsolicited messages from other individuals or third parties.

Other ways we gather information about you:

Device/Usage Information: We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Services. For example, we may collect and analyze information such as (a) IP addresses, mobile device identifiers and other information about your mobile phone or other mobile device(s), browser types, browser language, operating system, and the city, state and country from which you accessed the Services; and (b) information related to the ways in which you interact with the Services, such as: referring and exit pages and URLs, platform type, the number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used the Services, error logs, and other similar information. As described further below, we may use third party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information.

Cookies and Other Electronic Technologies: A cookie is a data file that is installed on your computer’s hard disk. When you use the Services, we may place a “cookie” on your computer for various purposes, including: tracking your web browsing, provide information to other companies about your web browsing, user authentication, keeping track of your preferences, site administration, and analyzing trends. You can instruct your browser not to accept cookies, although some Services may not function properly if you disable cookies. We may also include tracking pixels, which are small graphic images, in our email messages and newsletters to determine whether the messages were opened and the links were actually viewed. If you do not want to receive tracking pixels, you will need to disable HTML images in your email client, but that may affect your ability to view images in other email that you receive. As we adopt additional technology, we may also gather additional information through other methods.

We may also use local shared objects (also known as “Flash cookies”) to assist in delivering special content, such as video clips or animation. Flash cookies are stored on your device, but they are not managed through your web browser. Please see the Adobe website for comprehensive information on how to delete or disable Flash cookies.

By accessing and using the Services, you consent to the placement of cookies in your browser in accordance with this Privacy Policy.

Anonymous or de-identified data:

We may anonymize and/or de-identify information collected by the Services or via other means so that the information does not identify you. Our use and disclosure of aggregated and/or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation for any purpose.

How we use the information we receive about you:

We may use the information collected for the following purposes:

  • to improve the content of our Services or develop new Services;
  • to administer and troubleshoot the Services;
  • to respond to your inquiries;
  • to administer sweepstakes and contests;
  • to notify you about updates to our Services or to send you information about your relationship or use of our Services;
  • to help prevent fraud and enforce the legal terms that govern your use of the Services; and
  • to perform functions as described at the time of the collection.

How we share the information we receive about you:

We do not rent, sell, or share your information with third parties except as described in this Privacy Policy. We may share information we receive about you in the following ways:

  • We may share consumer complaints we receive from you with expert consultants, regulatory and law enforcement authorities and members of the news media. We may also share consumer complaints with attorneys at no cost to you. Consumer complaints shared with attorneys are not subject to this Privacy Policy. For example, consumer complaints you provide may be used in the course of prosecuting claims and therefore may become a part of an official court record and/or proceeding.
  • We may share consumer complaints we receive from you with companies about which the consumer is complaining who pay us to receive that information. To receive such information, companies must agree that they will use the information only in an attempt to resolve the complaint and/or improve their practices. They must also agree not to use the information for litigation purposes.
  • We may also share Submissions (i.e., comments that you have posted on our web site) with companies with whom we have business relationship, who may use those Submissions (along with your first name, but not your e-mail address) for marketing purposes on their website or other outlets (such as social media platforms).
  • We may also share consumer complaints with our affiliates or other entities with whom we have a business relationship. These entities may post consumer complaints on their respective websites.
  • We may disclose your information if we have a good faith belief that we are required to disclose information we receive about you to comply with the law, such as in response to subpoenas, courts orders, legal process, or requests by government authorities, law enforcement authorities, courts, or regulators. We may also disclose information we collect to (a) protect the safety of any person, (b) address fraud, (c) investigate, prevent, or take action regarding other illegal activities, (d) address violations of our Terms of Use, (e) address security or technical issues, or (f) protect our rights and property.
  • We may share information we receive about you with our service providers who process your personal information to provide services to us on our behalf. We prohibit our service providers from sharing the information about you that they collect or that we provide to them with anyone else, or using it for purposes not authorized by us.
  • As we continue to develop our business, we may sell, buy, merge or partner with other companies or businesses, or sell some or all of our assets. In such transactions, user information may be among the transferred assets.
  • We may share your information when we otherwise have your permission.

Online analytics and tailored advertising:

We use third-party advertising companies to serve ads when you visit our Web site. These third parties may place cookies or other tracking technologies on your computer or other device to collection information about your use of the Services in order to help them (i) inform, optimize, and serve ads based on past visits to our websites and other sites and (ii) report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our websites. We neither have access to, nor does this Privacy Policy govern, the use of cookies or other tracking technologies that may be placed on your computer or other device you use to access the Services by non-affiliated, third-party ad technology, ad servers, ad networks or any other non-affiliated third parties. These companies may use information about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, you may visit http://networkadvertising.org/choices/ or http://www.aboutads.info/choices/

This site implements Google Analytics features based on Display Advertising data, including Google Analytics Demographics and Interest Reporting. Using Google Ad Settings, visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads. We use data from Google’s Interest-based advertising or third party audience data (such as age, gender, and interests) to help improve the site and user experience. To opt out of Google Analytics for Display Advertising or customize Google Display Network ads, you can visit https://www.google.com/settings/ads. Please note that to the extent advertising technology is integrated into the Services, you may still receive advertisements even if you opt-out of tailored advertising. In that case, the ads will just not be tailored to your interests.

We do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms. We also do not evaluate or endorse the products and services advertised. See the FAQ for more information.

What we don’t do with the information we receive about you:

We do not make the e-mail addresses of those who access our site available to commercial organizations for marketing purposes, although when we communicate with you we may include commercial or marketing messages in those communications. We do make e-mail addresses available to companies who have paid us in order for them to contact consumers to respond to their comments or complaints.

If you supply us with your postal address, but not your online address, you will only receive information and inquiries from us at your postal address.

Persons who supply us with their telephone numbers will only receive telephone contact from us (or third parties working with us) about products you have used or may have used, or from companies regarding comments you have posted. We do not use the information you provide for marketing purposes.

Links:

The Services may contain links to other sites and services. We are not responsible for the privacy policy or other practices employed by sites and services linked to or from our Services nor the information or content contained therein. This Privacy Policy applies solely to information collected by our products and services.

Security of your information:

We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, to maintain data security, and to use correctly the information we collect online. These safeguards vary based on the sensitivity of the information that we collect and store.

Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that personal information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy.

Children:

The Services are not intended for persons under the age of 13. We require that only persons 13 years of age or older use the Services. By using the Services, you hereby represent that you are at least 13 years old. If we become aware of a user under the age of 13, we will make reasonable efforts to promptly delete that user’s information.

California Do Not Track Policy:

We are committed to providing you with meaningful choices about the information collected on our Services for third party purposes, and that is why we provide above the NAI “Consumer Opt-out” link, DAA opt-out link, and Google opt-out link. However, we do not recognize or respond to browser-initiated Do Not Track signals, as the Internet industry is currently still working on Do Not Track standards, implementations and solutions.

Information access and account deletion:

If you wish to cancel your account or request that we no longer use your information, contact us at the following number: 1-866-773-0221

Users from outside the United States:

The Services are hosted in the United States and are governed by United States law. If you are using the Services from outside the United States, please be aware that your information may be transferred to, stored and processed in the United States where our servers are located and our databases are operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using the Services, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in our Privacy Policy.

Your California privacy rights:

California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties. If you are a California resident and would like to request this information, please submit your request in an email to contact.us@consumeraffairs.com.

Contact us:

If you feel that this site is not following its stated privacy policy, you may contact us at:

ConsumerAffairs.com
297 Kingsbury Grade, Suite 1025, Mailbox 4470
Lake Tahoe, NV 89449-4470
1-866-773-0221

We can be reached via e-mail through the Contact Us form on our Web site or at info@consumeraffairs.com.

 

If complaints about your company appear on our site, we welcome your response. Alternatively, you can call us at 1-800-351-3140.

 

The information on this Web site is general in nature and is not intended as a substitute for competent legal advice. We make no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof.