Endurance Warranty Reviews

So since I've had the warranty, again, got reimbursed for the oil changes, getting the brakes done and reimbursed for wheel alignment, and they've just been great. Even though I received numerous calls from the other competitors and they were trying to tell me that Endurance had a lawsuit against them, they don't always pay. But I explained to them that, for the two years that I've had my car, they have never let me down.

I only had one major fix, which was the car seat getting fixed because the lumbar system stopped working. But they fixed that with no problem. I've been good with just having the car. I bought the car with 55,000 miles on it and have had it two years. It's just up to 66,000. The car is still relatively great in terms of miles and years. So it's been good with me. I've been satisfied so far with Endurance.

Another thing, when I first got the warranty, it was 222 a month. I called them and told them that, in this day and age with economics, things could be a little bit rough with kids, being married, just everyday life struggles. They implemented a special at that time, even though I was already a customer. They lowered it almost $50 a month, and it went down to 175. So just the fact that even though I already had coverage, they were able to go in and make it even lower was another good thing I appreciated that they did for me.

I’m gonna run out of years before I run out of miles because the car is covered if you do the miles up to 130,000 miles, but the year is only four. Endurance was trying to let me know that their plan is to be in business. So they will talk to me again when I get close to the end because I'll meet the years first; they would extend it again and cover the car as long as I stay on top of the service. My experience with the sales rep was excellent as well. Even when I called to get a quote, the salesperson was great and very understanding. Took my questions, were very informative in explaining things, and made sure that I understood what was going on.

My wife and I were on a long trip and we got about 90 miles from the house when the engine light came on in my truck. We limped into the next town and there was a Ford dealership and we pulled in there. After a few hours, they were able to get to my truck, run a diagnostic test and let me know what the issues were and the repairs needed. According to the policy and the instructions, the dealership makes contact with Endurance once they have determined the issue and what it might take to repair it. So, they made the first contact with Endurance.

Endurance requires a third-party inspector to look at the vehicle, and that took some time. Once the inspector got there and went over the issues, he had questions and he had to call an administrator. They discussed it. They and the dealership made some requests, and I sent them copies of my receipts and maintenance records for the pickup since I'd owned it. And I emailed them to Endurance as instructed. Time went by and I never heard anything back. I called Endurance to make an inquiry about it and they said they hadn't heard anything back from the inspector and/or the dealership yet.

Once the dealership finally got authorization, they had to tear into the truck engine to see what might have caused the problem. They were sending pictures back and forth to the inspector or the Endurance administrator, or both, and that took a couple more weeks while they were tearing my truck down. Then it became a mess getting the right parts. They couldn't locate all the key parts, and some of the parts that came in weren't the right ones, so they had to be returned before they could start reassembling. After it was all said and done, it took eight weeks to get my truck back. But it was back in good running shape. They fixed everything that needed to be fixed, and we settled the claim.

These days, you can't always call back and talk to the same person. You have a claim number or a policy number, and whoever answers pulls up your information. When I asked why it was taking so long for the inspector and Endurance to tell the dealership whether to tear it down and repair it, I could never get a clear answer. One would say they were waiting on the other to call back, and the dealership would say they were waiting on Endurance. That went back and forth for a couple of weeks. I was in the middle, trying to figure out who I needed to call or if I needed to stay out of it. I couldn't get a straight answer about what was happening, what was going to be covered, what my responsibility was, or what Endurance would cover.

I didn't get a final answer on what my part was until the day I picked up the truck. Even then, it took quite a few hours of calls between Endurance and the dealership before everything was finalized. Once it was sorted out, I knew what I had to pay and was able to pick up my truck. There were a lot of delays, but it worked out. We were satisfied with the repairs done to the truck by the dealership and with what Endurance covered, which was about 50% of the total bill. It was a 2019 pickup, with a lot of miles on it, which was why I bought a policy to cover it after the factory warranty went out. I had no idea it was gonna take two months to get my truck out of the shop. Otherwise, it was a good experience.

I was on the phone with him 45 minutes. I had to get the VIN number off of the car and the license plate number. Things I don't normally keep. They were in the car. Also, I talked to my wife because we had just paid off our car. And the maintenance on the car ended when we paid it off, so we needed something. It sounded good. I mentioned it to my son before that, and he said, "By all means, Dad, do it.” I had done a bit of research on it so when I talked to the rep, everything seemed smooth. I said, “Okay. Let’s do it.”

I signed up online because I thought it was recommended, and it asked me what my problem was. I told them. They said, “Take it to the person that does your maintenance.” I said, “Recommend one.” So, they recommended one here. I said, “Okay.” And it popped up. Did I wanna set up an appointment with them? I said, “Yes.” It was in the morning type thing. They had appointments at 1 o'clock on. My air conditioning had gone out, so I set up at 2 o'clock because we had a couple of things to do before, went in. They said, “It is your compressor, and this is what it will cost you.” I said, “Did you check with the insurance company?” They said, “No.” That was the only thing that I questioned because I thought the insurance company notified them. But it wasn't a big deal. They said, “It normally takes 24 to 48 hours, based on the insurance companies that we have to deal with.” I said, “Okay.”

I drove home. I wasn't home 30 minutes when they called, “Everything's approved. Can you be here at 8 o'clock in the morning?” I was there at 8 o'clock the next morning, and had a new compressor. They checked a bunch of stuff and said, “All it costs you is your copay,” which is $100. I paid it. They said, “Thank you very much and have a great day.” We haven’t had a problem since.

I had to fight the dealer in the very beginning because they paid for part of routine maintenance. I'm in the finance business, so I knew what they were going to pay. I walked into the dealer and told them that they have to call Endurance before we do the oil change. The dealer representative said Endurance is not going to pay anything and I said that he doesn’t get to vote. He should call the number, tell Endurance what we're going to do, and they're going to tell him what they're going to pay and what they’re not going to pay. About 30 minutes later, while I was waiting in the showroom, he came back and said that Endurance is going to pay for part of it. I said, "Okay," which is what they told me when I bought the warranty they were going to do.

I've had all the work done at the same dealer where I bought the car. They know me and that I have this warranty, and before they do anything, they diagnose the problem, call the warranty people, and say what the problem is. Then the warranty people would say that's a covered entity and what they’re going to pay. I don't know whether they pay full retail or if there's a discount. My monkey is to walk in when it's all over, hand them my credit card, pay my $100, and everybody's happy. It's not always $100 because routine maintenance items aren't covered, but once the dealer understood how the warranty worked, everything went smoothly.

I was skeptical in the beginning because I always had it in the back of my mind that somehow I was going to get screwed. But after the first or second claims, Endurance was doing what they said they were going to do, and I couldn't complain. They provided the services they said they would because they had to know who was going to do what.

I've told all my friends that I bought the warranty three and a half years ago and I'm not concerned about my vehicle. The only thing I'd change is the wording the representative used. They described it as bumper-to-bumper, but that's not true because there are a few things they won't cover. I argued with the dealer and had them call back twice to verify it. They told me to read the contract because it was not in there. To me, bumper-to-bumper means everything from the front bumper to the back bumper and from the top of the car to the bottom of the car. So, the wording needs to be different. It should say they'll cover the main parts, keep the car running the way it's supposed to run, and fix things that are broken, but some smaller items may not be covered.

I was in the car business for four years, so I was a little bit familiar with cars and how things work. In the beginning, I didn't think I needed a warranty because I could afford to buy tires or pay for a brake job. But I thought about how much costs have changed. I bought my 2017 Suburban new in 2016, and back then you could probably replace the transmission for $2,500. Today, that same transmission is at least $6,000 because labor rates, maintenance, and everything else have gone up. And that made me decide to consider the warranty. I'm very pleased with everything that's gone on so far with Endurance.

But I had a little confrontation with Line 5. First, they said they couldn't find me. It was just a lot. And they kept hanging up. They said they’re transferring me. I called them twice, and they kept on saying they'll transfer me and transfer me. I was like, "Okay, this is over." And it would be the same lady answering the phone. And never transferred me over.

I ended up finding out how to call my own way through the other number through the warranty line. I did it myself instead of having her being able to transfer me over. And I got ahold of them. Because I have an email sent to me about all the items that will be in the package. But I did sign up with Line 5, and I paid them. They said it takes three days before they receive the payment.

Because I had to transfer. I wanted to transfer my new card so I can pay online instead of my credit card, and it was just a lot of hassle. I wanted to know how many miles before I can get the Endurance. I started at 143,000, and she said, "Okay. So how many miles do you have now?" I said, "I have basically 145,000." She said, “You're not covered," until I hit 200,000-some. I was like, "Hold on. The car will be old."

I had to call back again, and then they said it again. I said, “Just transfer me." Because I almost canceled on them because I said, "This is invalid. That's not what I heard." I finally talked to the guy that I was gonna cancel. He said, "Oh no, you're fully covered. You went over the miles that you need to go before we covered you." I said, "Okay. Well, why does she say I need to be at 280,000-some? Which way does it go?" At first, I almost thought I got jammed in a bar. He made me understand, and he said, "No, you're over. You're qualified for whatever you need, tires." So we got a good announcement on that.

These were basic mechanical failures (Transmission and Water pump). Customer service response was to upsell me on a more expensive premium package for future repair coverage! Insulting! The coverage on the website is not representative of the multi-page "fine print" contract. TV ads and web site reviews are not at all representative of reality. Do not spend your hard earned $'s with this money grab who should be fined and exposed for thier false advertising! Tell all of your friends and family as I intend to do!

Strut denial: Endurance stated that the adjuster saw too much dirt and grime on the strut and therefore concluded the leak must have existed before I purchased the plan in May. I find this conclusion completely unsupported. Dirt and road grime do not establish when a mechanical failure occurred, and there was no inspection at the time I purchased the contract proving the struts were defective.

Timing tensioner denial: Endurance stated that a seal was failing and that this was not covered. I reviewed my Honda maintenance records and there is no scheduled maintenance requiring replacement of the timing tensioner or its seal. I purchased the Supreme Plan specifically for mechanical failures like this, not routine maintenance. Most concerning, when I requested the denials in writing with the evidence and contract provisions supporting them, Endurance told me they did not have to provide written proof and would only give me a verbal explanation.

After these denials, I attempted to cancel my contract. Instead of simply processing the cancellation, Endurance repeatedly tried to retain me with a credit and cheaper plan. It took approximately 1.5 hours on the phone to get my cancellation request addressed. I believe consumers deserve the coverage they pay for and a clear, documented explanation when claims are denied.

My check engine light came on recently, so I took the car to a repair shop. The mechanic diagnosed the issue and told me the vehicle needed a new turbocharger. I checked my Endurance contract, and turbocharger replacement is explicitly listed as a covered component. However, when the shop submitted the claim, Endurance denied it completely. Their reason? They claimed I "drove the vehicle despite the warning sign and caused the damage," arguing that I should have immediately stopped the car on the side of the road and called a tow truck the moment a check engine light appeared.

I have owned cars for years, and I have never heard of someone needing to pull over and tow a car for a standard check engine light—especially when the car is running fine enough to safely drive to a certified shop. It is a completely ridiculous, bad-faith excuse designed solely to avoid paying out legitimate claims. Do not fall for their smooth-talking salespeople. Endurance does not respect their own contracts, and they will leave you paying thousands out of pocket for repairs you thought were covered. Save your money and go literally anywhere else.

In the future, you're gonna take more money for me. And tell me the claim is not covered. So I think I did the right thing. By cutting ties with this company, so just beware. When I tell you, your claim is denied. And if you try to cancel, they're gonna get an attitude with you. So everything I'm saying is true, and I'm very mad, because I had the ways my money. When I asked, could I get some of my money back? Since I didn't never use it, he told me no I was not gonna get anything back. Wow

In talking w/ them I learned that the amount they pay is based upon the "wholesale value" of your used vehicle; yet they brag & advertise about how they take care of any vehicle 20 yrs old or less or less than 250,000 miles, which mine is well below and is still got a lot of life in it. Their advertising is not accurate and they should have all exceptions in bold print in their contracts!! So it the amount they pay goes down as mileage/age increases then why the hell doesn't my $171/month do the same.

I still listen to their ads and they continue to brag about how much and how many things they cover w/ no out of pocket expenses. Plus over a year ago they refused to fix my vehicles tailgate and the only thing the rep would tell me, "it was denied!" They need to correct their advertising concerning older vehicles like mine, but still have, I think 10 years of life left based upon my staying with the scheduled maintenance. They pay a lot to advertised, but they need it to be accurate!! Not able to download my receipt - Service at Coggin Nissan Jacksonville, FL. 8/7/2026 - RO#: ** - Tag#: ** Invoice $2840.00

On top of all that, they threw in an elite benefits package that covers extras like key fob replacement, tires, and windshield repairs, plus, plus, trip interruption benefits if you break down far from home. Overall, I couldn’t be happier with my experience. Between the genuine customer service, the savings, and the peace of mind, I feel like I made the right call. If you’re on the fence, I’d recommend giving them a look and seeing what kind of quote you can get. I’m really glad I did.

Endurance told the shop to break the transmission down further to see what caused the issue. Endurance denied my claim, stating it was preexisting issues from wear and tear. I only had the vehicle for 4 months so if there was any preexisting conditions, I could not have caused it. Because Endurance asked that the transmission be broken down further, the cost to do so was $2,500, which is an expense that I should not be responsible for because they requested that this be done. I can't do anything further with my vehicle until the $2,500 is paid to the shop for labor. At this point, I still have no vehicle and am paying for a worthless warranty. They have no problem taking your money every month; however, they are quick to deny your claim. I wish I had read the reviews before purchasing this warranty because this seems to be the case with most of the complaints.

Had to change it myself, 4 months later the electric side of the motor started shutting down. Due to internal motor parts. Again same thing, same problem, could not get through to customer service for 5 days. They Told the dealer to tear the motor down. Motor tore down at this time at the dealership for 2 1/2 months dealership called me 2 weeks after that and said endurance will not cover it. Ask then what I wanted to do costed me $8,000.00 parts and labor. Please do not use this company at all