Endurance Warranty Reviews

When I purchased my Cadillac, it had a lot of electrical issues. And one of the things that the dealer told me when I reviewed it before purchasing it was to make sure that I was looking for an extended warranty. I was going to buy one through the Cadillac dealer, but it was $10,000 for three years, 36,000 miles. When I Googled and started searching, Endurance came up. And it felt like it was the better way to go compared to other companies. When I called and spoke to them, they gave me a great deal. $6,000 for the warranty, and it was four years, 75,000 miles. So bumper-to-bumper, Elite coverage paid for the oil changes, brakes, wheel alignment, and wipers being replaced. Just a lot of perks that I like, and the monthly fee wasn't too bad, and they just told me to make sure that I take it to the dealer.

I had already signed a policy with another similar-named company, and I thought I was dealing with Endurance, but I wasn’t. I ended up canceling just so I could get a policy with Endurance. I signed up on October 2, 2024 and I had one claim. It was a long, drawn-out affair but we settled it. It started on March 22nd and we got my truck back, got repairs made and people paid off. It was completed on June 30th.

Endurance Warranty was fantastic. Their rep asked for a couple of pieces of information on the car, which I had to get, but that was no problem, and told me how much it would be. I told them, “Can you hold for a minute and let me speak with my wife about it?” He said, “I'll be glad to hold the phone.” He took his time. I was the one that had to get things and talk it over with my wife, but he said, “Let's do it. Let's figure out what we need to do.” And that's what we did.

As my car got older, I was concerned that something was going to break. I can afford a little bit of money, but I wouldn't be happy spending $6,000 for a transmission or a motor. So, I said I would call. I saw Endurance on television, made a phone call and visited with the rep. He explained the coverage and I asked to see a sample contract. He got me one and at present, based on my math, I'm about $1,000 ahead. The warranty cost somewhere around $4,500, and so far I've collected about $5,500. The purpose of buying a warranty is that, at some point in time, you hope you're going to get your money back. In the last three months, I've had two injectors go bad at separate times. One injector cost somewhere around $1,600, and I paid $100 and walked away. Four weeks later, I had another injector go bad, and it was the same thing.

I researched Endurance online, and then I called them. It was a little complicated. I bought four cars and they came with extended warranties through CarMax or Carvana. When I called Endurance, I was just calling to get a competitive option to learn a little bit more about this process. And while talking to Chris, the Endurance representative, he shared with me some of the differences to look for in these extended warranty contracts. I learned quite a bit in that conversation. He took quite a bit of time to talk to me, which I appreciated because I didn't know that much about them. I learned that warranties have special clauses and in the contract, one of the things to keep an eye out for is the reimbursable rate for labor. Some of the contracts I saw through Carvana or CarMax paid $100 an hour. Mechanics in my area will not work for that rate, which would limit the mechanics who would be willing to work on my car.

Lied to by salesman on what was covered. Only the detailed parts listed in contract are covered which is a very small percentage of the total parts. Talking to the vehicle servicemen, he stated that Endurance is the worst in coverage and deny almost everything. He deals with extended warranty companies all the time and should know. How Endurance gets such high ratings online must be manipulated. My advice is to go to the people that deal with these warranty companies like vehicle repair shops and ask them who is best.

The agent who assisted me today was very professional and knowledgeable. Rodney was able to resolve my issue in just a few minutes which I appreciate immensely.

This company held me hostage in Florida for two weeks before they fixed a covered part. Made me get rental. Refused to pay for it. Bold face lied to me three different times. Never buy this company’s warranty.

I am sharing my experience to help others make an informed decision. After multiple interactions with Endurance Warranty, I have encountered a consistent pattern of denied claims, poor communication, and aggressive payment reminders. Despite maintaining my vehicle and following the contract requirements, Endurance repeatedly found reasons not to cover legitimate repairs. Their representatives were quick to call if a payment was a day late, yet unavailable or unhelpful when I needed support for a claim.

Rodney was perfect answering all questions, was a great Help!!!

They are a scam company. They don't cover good parts. They use cheap parts.

I have a Mercedes 250. The alternator went out, which is covered. I took it to a Mercedes dealer. They honored the warranty, but Endurance said they would only cover the base coverage if was buying the part at Autozone, so I had to pay the 400 dollar difference in the repair. My second experience with the same car, I had engine trouble. Took it again to the dealership. A piston was damaged. Endurance ask for oil change records.. The oil change wasn't due because the car is not driven that much in-between oil changes. They said the date was over by a week and the wouldn't cover it. 6000k out pocket expense.. I called to cancel and their customer service was very rude.. I wouldn't recommend this company to the local dog catcher company..

I've had my policy with Endurance for close to four years. The customer service has been good. Whenever I had to submit a claim for my vehicle, I've been satisfied with the process.

So far I feel that Endurance is a good company because they explain the process in easy to understand terms. I was done wrong by Carshield and Fidelity Warranty and am hoping that Endurance is better by covering repairs and not leaving me to pay a lot of out of pocket money. Retired USAF Veteran.

I just as a customer wanna give Deb AAAAA because I've never met someone that gives so much time and patience to a customer but Deb has me never ever wanting to end my relationship with Endurance. She deserves to be employee of the month/year. You guys have a really kind hearted, supportful person on your team and I just have to let it be known to everyone...Thank you Deb...service manager... You have got Endurance a lifetime customer. You rockkkk.😘

Run - don't walk away from this scam insurance. I have the most expensive policy they sell, and in section J they specifically say Shocks/Struts, etc., are covered. EXCEPT Magneride. Of course, my car, a Cadillac Escalade, can only use Magneride. Dealer cost$ 5,000 - about what I paid for this worthless policy. This is the only time I have even tried to use it. That car cannot even use third-party shocks/struts, as they don't have a connector. What a WASTE of money. What is the point of this insurance? SCAM - stay away.

Gordan was extremely helpful and understanding. Gordan explained everything thoroughly.

Nothing but Lies. They promise a full refund of every dime you have paid minus a $50 processing fee if you decide to cancel and do not have a claim. I confirmed with the sales rep over the phone and asked specifically "Do I get a full refund minus the $50 even if I have had the warranty and paid into it for over a year." He answered absolutely and you can look at it like a savings account so you are completely protected. When I cancelled my coverage they told me I was not entitled to a full refund and only a prorated refund. Then they make you jump through hoops to even attempt to get that prorated refund. After I had cancelled they claimed that I was cancelled due to non payment. This company is nothing but a complete scam that will love to take your money. Stay away.

You would not fix my ac on my car because they wanted to fix the whole system so it would be covered by the warranty, but you all refused to pay the shop l taken it to so l will be canceling my contract with you all.

It was great deal and they speak directly to you and are willing to spend as much time with you as you need and breaks down everything step-by-step, very kind and very helpful

Katherine was fast, friendly and professional. Highly recommend!

I deserve the same. I enjoyed how quick and easy the process was. And I appreciate the way the gentleman was clear and precise on everything he told us about endurance. Thank you very much.

My representative was professional and did a great job of explaining programs step by step. The only hang-up was the closing process that took longer than desired. Even the representative attempted to accommodate but had to follow procedures.

This company lies about what they cover. After having this a warranty for a year it didn't help with any repairs I needed.

Endurance was the one that the Hyundai place recommended for us. We've been with them for just a couple of months. While I haven't submitted a claim yet, their reps were very good, efficient, and nice.

I found it nice and easy to pay my bill with a real person. She found that my receipt of payments were not coming to me and corrected it. Also Miss ** was the first representative to offer to email me my policy so I don't have to create a account online. I am a paper person, NOT PAPERLESS.

This company is a total rip off. I got Endurance four months ago. I canceled it after two months. When I got the warranty, I was told that I could cancel at any time and receive all my money back if I didn't have to use the warranty. I didn't use the warranty at all. I paid this company two payments of $128.00. When I called to cancel, I was then told that I'd be charged a fee of $50.00 for canceling and it would take eight weeks to get my refund back. I have been waiting now for eight weeks and still haven't received my refund. I called today and was told that my refund will be mailed out tomorrow, and the refund amount was $59.00. I couldn't believe that this company took all my refund and then waited eight weeks to send me $59.00. Please don't use this company!!!!! RUN DON'T WALK TO THE NEXT WARRANTY COMPANY!!!!!

I'm pleased with the price of coverage. I haven't used it yet, but I liked what I was told about the whole package. We shall see.

When I first used Endurance, they covered what they said in the commercial that they would cover. But the second time I used them, it was a neural experience. Because I saw the commercial that said that they covered a certain part. But when I had a problem that part, they said they don't cover that part. Other than that, I had no problems with customer service. Everybody was friendly and professional. Also, I got the policy sometime last year and the guy who signed me up was good.

We have had Endurance on our 2017 Chrysler Pacifica. We have had them fix major parts like engine down to small things and we’re very happy until we went to file our latest claim. We found out that there is a limit to how much they will pay. Apparently they only pay up to what your car is worth. So theoretically if you had a 15 year old car, you would only be able to file claims of what a 15 year old car is worth. I had considered renewing my policy when it ran out of time, but what’s the point to spend $3-4000 dollars if they are only going to probably only cover $3-4000. When I asked where that information was found because we were not told that she said it was on page 12 under some sub section. I felt that this was a dishonest way to sell the policy - to say you have unlimited miles but neglect to tell you that it is for a limited amount of money based on value of car.

Very professional, sounded friendly and was very helpful!!!

I have an old car that Endurance would still cover and I signed up with them in November. It was easy and the salesperson was great. But since then, I have never heard from Endurance.

Endurance saved my vehicle and saved me thousands of dollars! Transactions were fast and they were there when I needed them. I would definitely recommend Endurance to anyone! The customer service was professional and friendly. Endurance was accepted at most of my chosen locations for repair.

The representative That I spoke with was very informative and very helpful in giving information and courteous. I would always recommend Endurance Warranty insurance.

I got a policy with Endurance November 20, 2025, and when I took the car to the repair shop endurance recommended, the adjuster would not confirm the repairs until they got a copy of the invoice on November 14, 2025. It has already been a month, and my car is still not repaired. I purchased a policy from Endurance on November 20, 2025. Recently, an issue with my car came up that needed to be repaired. At Endurance's recommendation, I took my car to a shop. However, the adjuster for Endurance would not confirm my repairs due to an invoice from November 14, 2025, well before I purchased the car, It has been over a month, and my car has still not been repaired and due to this, I am severely dissatisfied as an Endurance customer.

Very good customer service, explain everything in detail from services to price. Was very happy with my quote.

Excellent customer service and answers all your questions.

Endurance Customer Service agents were very pleasant, and professional. They were very knowledgeable, and efficient. Great Service. Thank You!! Keep up the great work!! I would recommend Endurance as Extended Warranty coverage for friends, and family.

I had a great experience today. The representative was very quick, professional, and extremely helpful. She answered all of my questions and made the process easy and stress-free. Excellent customer service!

I had another warranty, but that had already expired. I needed something else. So, I called Endurance. It offered a lot more than CarShield. The sign-up was easy. They were informative and very professional.