Endurance Warranty Reviews

I had the warranty with Endurance for the whole five years and I used it. I loved it. The $350 toward oil changes was great, although they don't offer that anymore. I would take my vehicle right to the dealership and they would service it. Later, I bought my son's 2019 pickup truck and decided to get an Endurance coverage for that, too. I almost thought I was wasting my money because the truck ran so well, but I didn’t cancel it. And unbeknownst to me, this car had reported engine troubles and the manufacturer wasn't owning up to them.

The truck experienced catastrophic engine failure and I had it towed directly to the dealership without driving it. Endurance wanted to confirm that it had been towed, and because it was a high-value claim, they sent someone to take an oil sample and check that I had used the proper oil. I had the service records, and my Chevy dealership provided the necessary information. Once I fulfilled all the requirements, Endurance covered the repair. They didn't cover the gaskets and belts, which usually have to be replaced when doing an engine, but that was a small expense out of my pocket. Other than that, there were no issues.

One time, a bearing went bad on my Tahoe, and it was making a funny noise. I called Endurance, and they told me I was covered and to bring it into the dealership. The dealership said they didn't have to call Endurance because the manufacturer's warranty still covered it. I had another issue when my wife was driving the Tahoe. It was making a noise, and when I shut it off, the fan was still running loudly. I brought it right into the dealership. They did something and said I needed this and that, and they performed the work without calling Endurance to get approval first. They were going to do the whole air conditioning system over, but it had nothing to do with the air conditioning.

I called an Endurance customer service representative while I was at the dealership. She knew more about what the dealership had done wrong and explained why they got a false reading. She told them what they had done and why the reading wasn't going to come out right. The manager took me aside afterward and said they would look into it. I told him the work should have been covered and that I shouldn't have to pay because they hadn't handled it correctly. The next thing I knew, they admitted I was right and did the work for nothing. That was beautiful customer service. Endurance had my back.

I love Endurance, and I speak highly of it to my friends. During the first five years, I didn't even need the coverage, but I paid for it, and it was comforting to know I had it. When I needed it, they were there. Somebody considering Endurance should do their research and they’ll find out that Endurance has the best customer service, and they stand by what they say. They don't try to avoid fulfilling their warranty agreements. As long as you do your part, keep up with regular maintenance, and record what you do, you're good. I have things done at the dealership because they're the most expensive place, but I want to have the work done right. It's peace of mind knowing I have a company like Endurance that has my back. I tell a lot of people about my experience, and I can't say enough about Endurance. I've had all good experiences with them.

At the time, their pricing was a little high, but given that the idea behind obtaining an extended warranty was I wanted to keep the truck longer and, as vehicles age out, things break. So if certain things happen, this will be fine. If they don't, I hedged my bet and I'm glad it didn't break, but I had coverage if it did. Communicating with Endurance was very easy. In fact, I had more reach-out from them than what I needed. It was two phone calls and we were done. But the emails, they're triggered by hits on the website. Overall, the signup process was pretty simple.

About three months ago, I got a phone call from a competitor of Endurance. But they started the phone call with, "Your current Endurance policy is going to be useless because there was some court case that Endurance got hit with for denying claims." They were a third party trying to get me to sign an extended warranty with them. I told them to tell me the court case, that I'd look it up and I'd call them back. But they couldn't tell me the case. I also said that I've not experienced any rejection of claims, and at that point, I had not made any. But since they couldn't give me a court case, I said nice try and too bad.

Other than that, I've had contact with the customer service at Endurance when my first claim was being made and they were very personable. They weren't rude and they asked for specific information. I provided it and that was the end of it. So they were efficient and I didn't have an issue. My contract with them is for five years, 100,000 miles. So there's a high likelihood that there will be a claim and I understood the pricing behind it. But the nice part was that your costs are spread out over the five years and there's no interest on it. So you're paying a premium, but the carrying cost to you is zero. You're paying a set price and there's no inflation increase.

Getting Endurance was a good way to deal with that oversight. Not only that, I went to my credit union and wanted them to pull up exactly what I had. They couldn't do it because TruStage had been hit with a cyber attack. They were down for about four weeks, and I don't even know if they done got back up yet. They could confirm what I had, but they couldn't do any business because of the cyber attack. Had they not had a cyber attack, I would’ve picked up the warranty insurance with them because that's where my GAP and my life insurance protection are with. But since they were down with a cyber attack, Endurance got into the picture. Their loss was Endurance's gain.

My neighbor made me aware yesterday morning that I had a flat tire. I realized it was a good time for me to check on Endurance and they said the person would arrive between 1:00 and 1:30. They arrived at 1:25, and they were done at 1:35. So, the turnaround time was very quick. I put my request in at 12:05. So, everything was done in less than two hours and he was only with me for 10 minutes. I knew there was something wrong with that tire, because over the last month, I have had to fill it up with air four times. And on Saturday, I filled it up, and by the time I got home, they said I still needed some air. Then the next morning I had a flat. So, right now, I'm in the restaurant because my mechanic is putting on a brand-new tire. They asked me if I wanted them to fix it but I said no, they had too much problem.

So, I came down here at 4:30 and they said I should be done by 5:30. So, it hasn't even been two months and the service that I received thru Endurance so far has been good. I like how they broke everything down for me and I like the fact that I pay two years, and the third year is free. I also like the fact that the contract has roadside service and that if I have a claim, I could get a rental. Whereas, before, the only time I had a rental was if my car was in an accident, not for repairs. They are also flexible in terms of letting you have a choice on who you want to work on your car. So, I get the chance to look at the mechanic I've been dealing with.

For the claim on my tire, I saw my mechanic yesterday and told them I needed another tire. They needed to order, so I told them to order it and I'd come down today. And they did. They did it for me for my left tire about two years ago, so they knew exactly what to do because they have my records. So, that's good because I don't have to go to somebody brand new who's unfamiliar with my car. If my friends need auto warranty, I would tell them to get Endurance because you're not just getting a warranty for a part on the car. They're offering the roadside assistance, to. I have had AAA since 1984, but sometimes AAA will be late or don't show up at all. They have gotten a little lax in that area. So, I'm going to try this new company and see what happens.

Endurance covers everything I would be concerned with, like wiper blades, tires, or a battery. So, it does a good job. My car is a 2021 Mazda. I financed it, and my son said I didn't need to get a new car because it's in good shape. But I was concerned that if I didn't have a warranty, something would break. I was having trouble starting the car a few days before I signed up. Walmart told me it was the battery, even though I had just bought the battery there a year ago. I went to another place and had it checked, and the dealer said it was the battery, not the alternator or starter. I asked the dealer what if the starter or alternator was the problem. The alternator would cost right around $1,000 to replace, including the part and labor. The starter was almost the same, about $750 to replace.

When I tried to start the car, it wouldn't start and was doing some weird stuff. I thought the battery was not a big deal, even though I don't think Walmart wanted to warranty it. I wouldn't go there to get a battery again. But I was thinking what would happen if something else goes wrong. I had a Mazda truck years ago that I kept for 13 years. In the 12th and 13th years, I was spending almost $1,000 a year on parts and repairs, so it was time to get rid of it. The dealer told me most people don't see those kinds of problems because they don't keep their cars more than five years.

I've had this Mazda since 2021, and I got coverage for four years. That means I'll have the car for about 10 years, so I could see some of those issues with the starter or something like that. I take real good care of it, though. It's like brand new. Getting Endurance would be a good move rather than worrying about coming up with money out of pocket when you don't have it. I haven't had to use it, but what's covered for the money is well worth it and better than a regular warranty that comes with the vehicle.

At first, it was the mechanic who told me it wasn't over 1,000 miles. I said, “Okay, whatever.” I went and picked up the car and paid for it. I didn't pay attention. I got back home, and I looked at the car, and it was over 1,000 miles. I called Endurance, the 800 number, and they told me, “No, it wasn't over the 30 days.” I said, “But it is over the 30 days.” Then they told me that they're looking at the report now. It was the same person, but then it was four different excuses. First, it was the 1,000 miles; then it was the 30 days; then it was the person that they referred the problem to said that it was probably pre-existing. I said, “I would love to meet that person because anybody that could tell me a part has a pre-existing problem, they're pretty damn good in my book.” Then the next thing was that they didn't cover the part.

When I called and spoke to my account manager, Tony, she explained things to me, and she did things to make me very happy again. I was calling to see what I had to do to cancel the policy, and Tony made everything right, and I kept the policy because of her.

I signed up over the phone while I was at the dealership with my car about four years ago. The dealer gave me the insight on Endurance, so I called them from the dealership. The process was easy and there was hardly any wait time. All my questions were answered. The coverage is excellent. I make sure my car is drivable and in good condition on a daily basis. I take it to the dealer whenever it's scheduled for service, and I've never filed a claim with Endurance because I've kept my car in good running condition. But in the back of my mind, I know that if it ever breaks down or has any problems, Endurance will be there. Communicating with them is very easy. All I have to do is pick up the phone and talk to somebody. They answer right away.

The rep told me the coverage would start the minute I hung up the phone with their service personnel. From that moment on, I was covered. They gave me a mileage limit rather than a time limit. It was 80,000 miles. My car had 10,000 miles when I got the coverage, and it was a used vehicle. The price they quoted me was the price I paid throughout the Endurance program. There were no hidden costs or increases in my premium. I would highly recommend Endurance to others because they can have peace of mind and not have to worry. If anything happens to the vehicle, they have 24-hour, seven-day service.

Endurance requested documentation proving my vehicle's oil change history. I went out of my way, traveling back to San Antonio, Texas, to retrieve maintenance records and additional documentation to satisfy their requests. I've spent countless hours gathering information, contacting businesses, making phone calls, and sending emails. **AND WHERE HAS ALL THAT GOTTEN ME? MY CLAIM IS STILL PENDING!**

Here's what frustrates me the most: When a company wants to deny a claim, the decision can come quickly. But when a paying customer is trying to get an eligible repair approved, suddenly the process becomes complicated, drawn out, and exhausting. Why should customers have to fight this hard for benefits they've already paid for? Endurance spends money advertising its services and using celebrity endorsements to attract customers. But what good is a celebrity endorsement if the actual customer experience doesn't live up to the promises? **CELEBRITIES DON'T MAKE A COMPANY SUCCESSFUL. PAYING CUSTOMERS DO!** Without us, the consumers who spend our hard-earned money purchasing these warranties, there would be no business.

I've invested time, money, and energy trying to resolve something that should have been handled professionally and efficiently. My vehicle remains in the shop. My time continues to be wasted. My frustration continues to grow. And I'm tired of companies treating customers as though we have no choice but to accept whatever treatment we're given. **WE, THE PEOPLE, HAVE THE POWER!** It's time consumers started holding these companies accountable. We shouldn't have to become investigators, recordkeepers, and advocates just to receive the services we're paying for.

I am not asking for special treatment. I'm asking for FAIR treatment, honest communication, accountability, and the warranty coverage I purchased. **ENDURANCE AUTO WARRANTY: STOP MAKING YOUR CUSTOMERS JUMP THROUGH HOOPS AND START STANDING BEHIND YOUR CONTRACTS!** To every consumer reading this: Do your research, read the fine print, document everything, and don't be afraid to speak up. **Our money builds these companies. Our voices can hold them accountable.** Enough is enough!

— A Very Frustrated Paying Customer

Once the transmission was inspected, Endurance decided they would only cover the torque converter and nothing else. This leaves the cost of the transmission being removed and reinstalled on us. Neither we nor the dealership had any intention of removing the transmission. Now it's going to cost us over $7000 to do the repairs AFTER Endurance covers the $1200 for the bad part. With the money we've paid in, it would have been cheaper to NOT have their coverage. Especially after requiring the extra maintenance and then not covering the cost of their demands. As a side note, they covered 5 days of rental car coverage. You'll note 6 days were spent waiting on the inspector. Yet another policy that was a lie.

It was just within 30 days of when I bought it, and I was reading the contract, and that was what the contract told me. I called and talked to a gal, and she said, "Yes. You should not ever have been sold that." 'Cause she looked to see if there was a policy out there that would still cover it, and they don't have one. Otherwise, I'd have kept the insurance. 'Cause now that our president told us we didn't have to run DEF, we can do the delete and get rid of it. Because a lot of times, diesel pickups would have to run DEF all the time.

Other than that Sunday morning incident, I haven't had problems with Endurance. I recently had an issue with a payment from my account because my bank closed it. I called Endurance, and the gentleman I spoke with was very gracious because it wasn't my fault. They gave me a discount, and I won't have to pay anything until November. Overall, they are very nice people. I have a good rapport with them. The roadside assistance incident was just one bad experience, but overall, I'm happy with Endurance.