Endurance Auto Warranty Reviews

I heard all the scare tactics about, "It ain't no good. They won't pay." I thought, "That's gonna cost a lot of money." And I'm on a retired income. I said, "I've got an extended warranty." The mechanic said, "Well, you shouldn't have no problem because this involves the running gear of the car and the car will not run unless you get this fixed because the belts are all hooked to this compressor." I called Endurance and the gentleman there that I spoke with was very helpful. He paid attention to everything I said. He explained it to me. He said I would have to pay the $100 deductible and I would have to pay the Freon, which was 150. He said any shop towels or things like that that they would use on the car, I would have to pay for that.

It ended up costing me a few dollars less than 300. I paid my 300, Endurance took care of the rest of it. There were no questions asked. All he did was look it up and said, "Yes, ma'am, you're covered." I thought, "What? Does that mean it's gonna pay for it?" He said, "Yes ma'am." Endrurance's part of it was 700 and it took care of it.

I was sold and I've been telling everybody, "I don't know about these other warranties, but I know how Endurance works, and it does work because I'm a living proof of it." My car would have been parked if I had to come up with that. It was a little less than $1000. If you're thinking about getting an extended warranty, try Endurance because you can't go wrong with them. As long as it's a covered thing in your policy, they take care of it. They would fo it with no problem.

I called my mechanic back four days later, and asked, "Brian, have you heard anything from the warranty thing?" He said, "Yeah, we got our money. It's taken care of." When I told him the other day I had to take my car in for its regular oil change and the rotation of the tires, and I said, "I've got my warranty starting back on October the 1st. Does that mean I'll have to go somewhere else or you're gonna take care of me again?" He said, "We'll take care of you. Just don't tell nobody because we can't do all warranties because they don't pay like yours did."

I had insurance through another company before that wanted me to pay all this extra for the rental car, in which on a car insurance policy, you only get a rental car if the car was wrecked, and not if you have mechanical failure. So that was a big point for me when the Endurance rep told me, "If the car breaks down and they're gonna have it for a few days or you've gotta have something fixed on it, we'll cover a rental car." He also added that, "If you are driving out of state and the car breaks down, we'll pay for a hotel." I go out of state a lot. I've got family that lives in Oklahoma and Texas and my kids and I take road trips constantly so that's peace of mind that I wouldn't have gotten out of just my car policy.

I've run into some personal issues so I called Endurance. I happened to have gotten a manager when I called in, and he said, "Let's do this. You have till the 1st, if you absolutely can't keep it. But in order to make sure that you're okay, because at that point, you're gonna be at your 30 days, your 1,000 mile mark. And if you cancel it now, what if you can pay it and you cancel it now? You've gotta start over again." He also said that, "So if something comes up and you absolutely cannot have that money come out of your bank account, let me know on August 1st. It won't come out on the 2nd. But to make sure that you're okay and to make sure that you don't have any other things on your plate, because it seems pretty full, if you're able to keep it, we will waive your September. And we'll defer it till the end so that you have that cushion and you're not also having to worry about something going wrong with your car." It was awesome.

Several things happened to my car that Endurance would have paid for if I had have realized they were as good as they were. But I didn't collect the insurance because I didn't realize that they would pay for electrical and all of this stuff. When I had trouble with my transmission and we had to replace the transmission. I called Endurance to see if they would pay anything on it, and they did.

My air conditioner went out. I took my car to three different places and they kept telling me there was nothing wrong with it because it would cool sometimes and then sometimes it wouldn't. They would stand outside the car and roll the window down and stick their hand in there, and if it was cool, when they felt the air coming out of the vent, they wouldn't do anything. So, I put it in Nissan. They checked it out, charged me for checking it out, and said it was okay. I took it to Modern Chevrolet and they checked it out and said it was okay.

I asked a guy at one of these Quick Lube places that changes your oil if they know a good air conditioner place and the guy said, “Take it down to Parrish Tire.” So, I took it down there and they had a real mechanic down there, not one that looks at a computer. He said, “You're gonna have to replace all this stuff.” So I called Endurance and I didn't think they would pay anything on it, but I tried anyway. The rep said, “Yes. We'll come out and check it." That was why I renewed my policy with them because they did me right twice.

I wish somebody would recognize Connor. He was a sweetheart and was very direct with me. He found it not strange I knew what to ask. I'm a woman, and I know what to ask. It was the way he approached. He was my deciding factor because not once did he tell me anything the other ones would tell me. I had to take it that day. I have his direct phone number. If I needed him, I would pick up the phone and call him. He sounds like a nice man. And his intention is to help me and to give me the information. He didn't pressure me. I told him before I started my quote that I would get a quote and I had to talk to my husband because I do nothing without him. I told him I’d call him tomorrow. He said, “Okay.” My husband got online with Endurance that night to look at there. I had all the notes. Exactly what Connor told me was on the program. And he gave me the highest program.

I even called. He wasn't in the office. He texted me, “I'm not quite at my office yet. Give me a few.” I said, “Okay. I'll call you.” And he said, “For sure.” And that was it. I did and I took it. Connor did it word for word. He explained everything I had to ask. I asked about the 30-day waiting period because I already knew. He took my payment. I'm getting ready to make my first payment on the 15th. I made my 30 days on the 9th. I am on automatic withdrawal. He wanted to do it that day. I told him I live on a budget. He let me pick my day it was due. The car is a 2016 with only 25,000 miles on it. So, now, I have a rental car. If anything happens, my little car is covered.

I'm trying to get my car together to go to Huntsville, Alabama this year. So, I wanna make sure everything is right on my car and the representative said that Endurance deals through the Nissan dealership quite a bit. That way, I could always go to Nissan. They'll know more about my car than anybody else would. My main thing is traveling somewhere with confidence, knowing that I won't have to search around in a small town and look for some mechanic that may or may not take you through. A dealership is gonna take you.

The representative was very knowledgeable and very proficient because he explained the coverage. He answered every question I had. He broke down most of the electrical, what Endurance covers and it sounded good to me, about the tune-up and the oil change one time on each one. I could go with that because that's the vote of confidence that they’re bringing in with me. If they’re gonna do something one time, then the rest is left up to me that day. I could deal with that as long as I know that if I get it done, everything is gonna be covered. All I need to know is what's not covered. That way, I know what I can and cannot, what I will and will not be able to pay for it myself and I know how to approach it. Any problem that I may have right now, I believe that Endurance will take care of it for me.

The representative represented the company very well to me. I had to miss his call one day because I was in the shower and I didn't hear my phone ring. But since then, I got some paperwork from Endurance and they got their first payment yesterday. So, all I need to know is when I would be able to use this. It says I have to wait 30 days.

What made it worse was that payments continued to be deducted from my account, even though I wasn’t using my car during this period. When I contacted customer service, I found it difficult to get consistent answers, as different representatives gave me different explanations. In the end, I had to cover the repair costs myself. I believe this experience could have been handled better, and I’m sharing this review to help others be aware of the challenges that may arise.

We paid just shy of $5000 (not chump change for most, may I add) for what we thought was a great coverage plan with Endurance and now we are having nothing but issues with the warranty that was sold to us, and we are looking at a LOT of money out-of-pocket for something that should have been covered without any issues. Endurance should step in and cover the cost of the warranty we got duped with due to what I consider a “fraudulent sale” by Endurance rep. To say that I am disappointed, angry and frustrated doesn’t begin to cover how I feel. I trusted Endurance, and they let me down and deceived me.

This company has no intentions of fulfilling their side of the contract. If you give money to them, they will take it, and give nothing in return. My lawyer refers to these contracts as 'garbage contracts', because endurance lists pages of caveats they can use to try and get out of payment. Stay away. They have more than 3000 complaints with the State of Illinois alone, and have been sued by the State of Oregon and had to pay more than half a million dollars in damages. Their contracts are garbage, and so is the company.