Endurance Auto Warranty Reviews

I had insurance through another company before that wanted me to pay all this extra for the rental car, in which on a car insurance policy, you only get a rental car if the car was wrecked, and not if you have mechanical failure. So that was a big point for me when the Endurance rep told me, "If the car breaks down and they're gonna have it for a few days or you've gotta have something fixed on it, we'll cover a rental car." He also added that, "If you are driving out of state and the car breaks down, we'll pay for a hotel." I go out of state a lot. I've got family that lives in Oklahoma and Texas and my kids and I take road trips constantly so that's peace of mind that I wouldn't have gotten out of just my car policy.

I've run into some personal issues so I called Endurance. I happened to have gotten a manager when I called in, and he said, "Let's do this. You have till the 1st, if you absolutely can't keep it. But in order to make sure that you're okay, because at that point, you're gonna be at your 30 days, your 1,000 mile mark. And if you cancel it now, what if you can pay it and you cancel it now? You've gotta start over again." He also said that, "So if something comes up and you absolutely cannot have that money come out of your bank account, let me know on August 1st. It won't come out on the 2nd. But to make sure that you're okay and to make sure that you don't have any other things on your plate, because it seems pretty full, if you're able to keep it, we will waive your September. And we'll defer it till the end so that you have that cushion and you're not also having to worry about something going wrong with your car." It was awesome.

Several things happened to my car that Endurance would have paid for if I had have realized they were as good as they were. But I didn't collect the insurance because I didn't realize that they would pay for electrical and all of this stuff. When I had trouble with my transmission and we had to replace the transmission. I called Endurance to see if they would pay anything on it, and they did.

My air conditioner went out. I took my car to three different places and they kept telling me there was nothing wrong with it because it would cool sometimes and then sometimes it wouldn't. They would stand outside the car and roll the window down and stick their hand in there, and if it was cool, when they felt the air coming out of the vent, they wouldn't do anything. So, I put it in Nissan. They checked it out, charged me for checking it out, and said it was okay. I took it to Modern Chevrolet and they checked it out and said it was okay.

I asked a guy at one of these Quick Lube places that changes your oil if they know a good air conditioner place and the guy said, “Take it down to Parrish Tire.” So, I took it down there and they had a real mechanic down there, not one that looks at a computer. He said, “You're gonna have to replace all this stuff.” So I called Endurance and I didn't think they would pay anything on it, but I tried anyway. The rep said, “Yes. We'll come out and check it." That was why I renewed my policy with them because they did me right twice.

I'm trying to get my car together to go to Huntsville, Alabama this year. So, I wanna make sure everything is right on my car and the representative said that Endurance deals through the Nissan dealership quite a bit. That way, I could always go to Nissan. They'll know more about my car than anybody else would. My main thing is traveling somewhere with confidence, knowing that I won't have to search around in a small town and look for some mechanic that may or may not take you through. A dealership is gonna take you.

The representative was very knowledgeable and very proficient because he explained the coverage. He answered every question I had. He broke down most of the electrical, what Endurance covers and it sounded good to me, about the tune-up and the oil change one time on each one. I could go with that because that's the vote of confidence that they’re bringing in with me. If they’re gonna do something one time, then the rest is left up to me that day. I could deal with that as long as I know that if I get it done, everything is gonna be covered. All I need to know is what's not covered. That way, I know what I can and cannot, what I will and will not be able to pay for it myself and I know how to approach it. Any problem that I may have right now, I believe that Endurance will take care of it for me.

The representative represented the company very well to me. I had to miss his call one day because I was in the shower and I didn't hear my phone ring. But since then, I got some paperwork from Endurance and they got their first payment yesterday. So, all I need to know is when I would be able to use this. It says I have to wait 30 days.

I had it sent to the dealership, and they said that the manifold slid out and they were going through all other stuff, saying they need to be replaced. I said, “They don’t need to be replaced. You don't have to do that.” He was also gonna put the tires on there. I said, “I didn't even ask you for tires.” He added extra stuff on there instead of what I was asking to check. That was what made the price go up that high. It was 11,000. Then after I take that stuff off, I checked and the engine light was on. The car is still saying, “Cut off. Please set the engine off or you may lose control of driving.”

When I first got the warranty, the lady put my information in wrong. When their own claims department called me, the rep was like, “We have the same name but yours is spelled with one F, which is weird.” I said, “No, I spelled with two F's.” He’s like, “Well, whoever did this, they put the information in wrong.” Then it said 89,000 miles on one, then the same day, it said 189. I said she did it wrong and she had to transfer me to a supervisor. That was why I had to pay two different prices. I had to pay the difference with what I paid the first time because she put all the information in wrong.

I was like, “How is that my fault when she put all the information in wrong. Even spelled my name wrong.” That's a gray area right there, and then an Endurance worker put the wrong mileage on it, and she said she can't go back and change it because it was already 30 days old. I had to call CARFAX and do a report. My claim was denied. They said, “If you change your name and put the mileage right, then you can call the claims back and we can get this claim going.” I was like, “I called, and the lady was like, she couldn't do it because the people who I took it to previously on 10-31 put the wrong mileage in, which the lady said she couldn't change it. She apologized because it was 30 days old already, but she said she couldn’t change it and put the right one."

So, it’s jammed up. I was trying to pull up the CARFAX report to change the information on there, but I'm sure she didn't change my name. The rep was supposed to pay close attention when you’re dealing with people’s money. That was a bad experience right there. Still, I already recommended somebody to Endurance and they already have a claim with them.

Endurance covers my Jaguar XF 2015. At the time of buying the car, I made a stupid financial decision because Jaguars, Land Rovers, Range Rovers, and Volvos are not that famous cars in the US so their parts are hardly available. Not a lot of repair shops fix them. My coverage with Endurance is not bumper-to-bumper but it covers the most important parts that I need such as electrical, engine, fuel system, and suspension. They even cover maintenance.

I actually talked to eight different warranty companies and some of them didn't cover my car because they put my car in a luxury category. Some warranty companies offer very basic coverage. I was looking for a warranty that also provides me maintenance so that my expenses on the car would be close to zero. Fortunately, Endurance was giving that. They also have three oil changes a year, brake pads replacement, and wiper blades replacement. They have all the roadside assistance requirements like battery service and towing service.

I have filed a claim for repairs with Endurance and that successfully got through. It's for the power window regulator that makes the car windows go up and down. There was some fault in it and it stopped working. I took it to a repair shop and they gave me an estimate of $1,300. I gave them my warranty details and the shop called Endurance. They covered everything except my deductible, which is $100. That was pretty cool because I did not expect that repair to be that expensive. If I was paying out of pocket, that would have been too much.

The car is again in repair for some basic stuff. There's gonna be another claim soon. They're just inspecting it right now. The current problem was something related to the EVAP system or the emission system. Every repair shop I took it to was not willing to do anything. The moment they inspected it, they said they could not touch it. I finally ended up taking it to the dealership, which Endurance will cover. Overall, I've had a good experience.

I called to file a complaint and they said that what Brittany quoted and what I got was different! How could this be! I wanted to cancel my plan and get a full refund for the lies that were told. They refuse to give me the full amount of my refund! Endurance hasn't been honest and now I'm paying for it. They are scammers and it is sad. I would like all of my money because of the lies.

But it made me really wonder if I was doing the right thing when she told me about the $29.99 and the $300. When I asked her if I could her back, she said it was our first application and it would be 29.99. She said that if I called back, she would not be able to waive the $300. It would be 300 versus 29.99. I said yes to that, but I talked to another lady and it turned our that the first rep didn't write down my email address correctly. So, we haven't got the policy at all. When we called about it, the rep said the the lady I first talked to sent it right to me. Then, when we got the policy, and I asked her to please explain to me about the difference between the 29.99 and the 300? She said what the first rep said was true and I felt funny about that.