Endurance Auto Warranty Reviews

If an engine goes out, a lot of companies will say okay. But that's not due to a particular use or a particular way of the engine failing. It's because of maybe not so much neglect on your part like if something breaks. Just like I asked about heating and the rep said it’s not covered. I need to look at this contract closely because if the heater coil goes out and I'm not receiving heat, it’s not covered. And that's not a very inexpensive item.

The rep didn’t go over the top with explanations. She defined my questions as close as she could. If I ask a question, then she would respond to it. I would have liked to hear voluntarily what was not covered. She gave me a list of a lot of things that were covered but I never heard exactly what was not covered. I understand, even at my age and in my vehicle, that normal wear and tear is not covered. If a tire blows, that has nothing to do with it. But belts and hoses and things of that nature are considered normal wear and tear. So, I don't expect that to be covered. She said my vehicle was covered from the day of signing up, but I had 30 days to cancel the program if I didn’t like it.

I've got a 48-month contract. They're billing me up for 36 months and once that's paid, I get 12 months where I don't have to pay anything and I’ll still have the coverage. I have a $100 deductible, which at the age of my vehicle, is normal. That was not a problem for me. People should read their contracts and pay attention to what they're getting. Ask the questions and don't take anything for granted. Contracts are binding and they need to be reviewed on your behalf very closely. Pay attention to your vehicle and what your vehicle needs may be.

The sign-up process was simple. The guy who initially signed me up was really cool and really explained the whole process, and so far, I haven't had any issues. I had to push it back a couple of payments because I had surgery a couple of months prior. I couldn't pay it the very next month, then I couldn't pay it the following month because I was still trying to catch up from being off from surgery. Endurance worked with me and that means a lot to me. They're not cut-and-dried.

I'm still in the probationary period, but I've already told people about Endurance, especially here. We live in Fayetteville, Arkansas and here, there are no transit options to get around. So if someone doesn't have a car, they're stuck or they will be ridesharing or asking people to take them places. It's very expensive. Everybody who lives here knows they're screwed if they don't have a second car, and sometimes, even if they have a second car, they're still screwed because they have kids. They gotta go to the west, then they have to work at the east. People need two cars to be able to achieve both.

I don't like to depend on people, and Endurance takes that off the table. I'm all about eliminating problems and I would tell people to get Endurance with the rental car option because it eliminates two problems. They're not going broke to fix anything, and they're getting a rental car until the car is fixed, so they don't have to depend on anybody to do anything for them. I don't see a downside to it, and if Endurance targeted places that don't have transit options, that would boost them up.

I heard all the scare tactics about, "It ain't no good. They won't pay." I thought, "That's gonna cost a lot of money." And I'm on a retired income. I said, "I've got an extended warranty." The mechanic said, "Well, you shouldn't have no problem because this involves the running gear of the car and the car will not run unless you get this fixed because the belts are all hooked to this compressor." I called Endurance and the gentleman there that I spoke with was very helpful. He paid attention to everything I said. He explained it to me. He said I would have to pay the $100 deductible and I would have to pay the Freon, which was 150. He said any shop towels or things like that that they would use on the car, I would have to pay for that.

It ended up costing me a few dollars less than 300. I paid my 300, Endurance took care of the rest of it. There were no questions asked. All he did was look it up and said, "Yes, ma'am, you're covered." I thought, "What? Does that mean it's gonna pay for it?" He said, "Yes ma'am." Endrurance's part of it was 700 and it took care of it.

I was sold and I've been telling everybody, "I don't know about these other warranties, but I know how Endurance works, and it does work because I'm a living proof of it." My car would have been parked if I had to come up with that. It was a little less than $1000. If you're thinking about getting an extended warranty, try Endurance because you can't go wrong with them. As long as it's a covered thing in your policy, they take care of it. They would fo it with no problem.

I called my mechanic back four days later, and asked, "Brian, have you heard anything from the warranty thing?" He said, "Yeah, we got our money. It's taken care of." When I told him the other day I had to take my car in for its regular oil change and the rotation of the tires, and I said, "I've got my warranty starting back on October the 1st. Does that mean I'll have to go somewhere else or you're gonna take care of me again?" He said, "We'll take care of you. Just don't tell nobody because we can't do all warranties because they don't pay like yours did."

I had insurance through another company before that wanted me to pay all this extra for the rental car, in which on a car insurance policy, you only get a rental car if the car was wrecked, and not if you have mechanical failure. So that was a big point for me when the Endurance rep told me, "If the car breaks down and they're gonna have it for a few days or you've gotta have something fixed on it, we'll cover a rental car." He also added that, "If you are driving out of state and the car breaks down, we'll pay for a hotel." I go out of state a lot. I've got family that lives in Oklahoma and Texas and my kids and I take road trips constantly so that's peace of mind that I wouldn't have gotten out of just my car policy.

I've run into some personal issues so I called Endurance. I happened to have gotten a manager when I called in, and he said, "Let's do this. You have till the 1st, if you absolutely can't keep it. But in order to make sure that you're okay, because at that point, you're gonna be at your 30 days, your 1,000 mile mark. And if you cancel it now, what if you can pay it and you cancel it now? You've gotta start over again." He also said that, "So if something comes up and you absolutely cannot have that money come out of your bank account, let me know on August 1st. It won't come out on the 2nd. But to make sure that you're okay and to make sure that you don't have any other things on your plate, because it seems pretty full, if you're able to keep it, we will waive your September. And we'll defer it till the end so that you have that cushion and you're not also having to worry about something going wrong with your car." It was awesome.

Several things happened to my car that Endurance would have paid for if I had have realized they were as good as they were. But I didn't collect the insurance because I didn't realize that they would pay for electrical and all of this stuff. When I had trouble with my transmission and we had to replace the transmission. I called Endurance to see if they would pay anything on it, and they did.

My air conditioner went out. I took my car to three different places and they kept telling me there was nothing wrong with it because it would cool sometimes and then sometimes it wouldn't. They would stand outside the car and roll the window down and stick their hand in there, and if it was cool, when they felt the air coming out of the vent, they wouldn't do anything. So, I put it in Nissan. They checked it out, charged me for checking it out, and said it was okay. I took it to Modern Chevrolet and they checked it out and said it was okay.

I asked a guy at one of these Quick Lube places that changes your oil if they know a good air conditioner place and the guy said, “Take it down to Parrish Tire.” So, I took it down there and they had a real mechanic down there, not one that looks at a computer. He said, “You're gonna have to replace all this stuff.” So I called Endurance and I didn't think they would pay anything on it, but I tried anyway. The rep said, “Yes. We'll come out and check it." That was why I renewed my policy with them because they did me right twice.