American Dream Auto Protect

Everybody was great and friendly at American Dream. But they are a company for people with money sitting around. They’re bumper-to-bumper. Everything was exactly what I wanted, but they just make no arrangements for payments. I purchased a vehicle that I paid cash for so didn't have much money. I was looking for a service plan that would allow me to make payments over time. American Dream wanted a grand upfront and a grand for four months straight. I told them I wouldn't have it and they said they would work with me. They took $100 and I said, “I'm not going to have $1,000 in a month but I will make a payment.”

Setting up my package was a really easy process to go through. The rep guided me through the different plans that they have. I was really impressed with the amount of coverage that we received. I had to use it one time and I was a little nervous because I had reached out to American Dream before I took the vehicle in. I drive a Mercedes and they pick it up for me so it saves the company money on that end. I wanted to make sure that we were going through the right process to get the vehicle evaluated. Once I got to the dealership, they told me what to do as far as having it diagnosed and Mercedes getting in contact with them. But we went several days where we weren't able to get in touch with American Dream either on my end or on Mercedes'.

I was working with this guy from American Dream Auto Protect and we were going through the numbers. There was always that little bargaining like, “I can't do this.” “So what can you do?” I thought we had come to an equal knowing about how it would go. I gave him my information for the premium and the monthly. And I told him, when he called back, to double. He said he had to check with whoever was over him, to see if it was okay. He never got back to me on that. And next thing I knew, the amount had been debited from my account. So, I wasn't pleased about that. The product is good. I just didn't like the kind of salesmanship. It was shady. He went about his business. I don't like people going to my account taking stuff out without me knowing. And I'm sure anybody would feel the same way. But I needed the warranty for my car, and I let him know.

I bought a car and it didn't have an extended warranty. It’s very expensive to go to a mechanic without coverage. I researched, found American Dream, and signed up. American Dream is good so try them. So far, no problems. I went to the dealership and they said that something needed to be replaced in my car. I gave them my extended warranty's name and the guy at the dealership was gonna call them. As of last Friday, he was waiting for authorization.

My 2005 Mercedes SL500 is covered by American Dream. I had looked into multiple companies. The company that the dealer was offering me was a much shorter limit. It was a three-year and it was almost $1,000 more. Then a couple of the other places that I had looked into wouldn’t cover a car that was that old. So, American Dream has the better product at a lower price, which seemed to be what I was looking for. Their salesperson was really great. He was able to explain and answer all of my questions. He was very pleasant over the phone. I was able to understand him, which made a big difference.

The guy that I had gotten from American Dream was really nice. He was very adamant. He had called me multiple times, but if you're trying to be a good salesman, I would do the same thing. I was trying to find the cheapest deal that I could get because we’re on a fixed income and he was able to get it down pretty low. For the amount and coverage, we didn't wanna go anywhere else. I'm gonna be taking my car in next week. There’s a check in the engine. I did call American Dream, and I spoke to another guy. He was like, “Oh, yeah. You just take it in. You give them your claim policy and they can get ahold of us.”

I used American Dream Auto Protect but got a runaround. My air conditioner went out on my car. They told me to take it to a shop. I took it to a shop and they wanted to talk to American Dream because they had never heard of them before. They talked to them and explained that it was a $150 diagnostic fee. They agreed to fix my car for me. They put me back on the line and the guy told me I gotta pay $150. I told him my deductible is only $50. He said, "You gotta pay for the estimate. If we decide we're gonna pay for the repairs, then we'll pay that too." I said, "What do you mean you get to decide what to repair? I've got bumper to bumper warranty on my whole car. There's no you deciding. That's what I bought. That's what you told me I was getting, and now you're telling me that my $50 deductible is crap and I've gotta pay $150 off the bat. If you decide that you don't wanna pay for it, I lose that $150, and I don't get my car fixed."

I have my 2013 Subaru covered with American Dream. The cost is really high but the plan stuff they offer is pretty good. The only thing I have issues with is the first time I talked to them, they were very pushy. It ended up me and the first guy getting into it on the phone because he kept pushing and pushing, and I said, "Well, let me think about it because it is a lot of money just for an extended warranty." I also said, "I don't use a bank or anything, I'm all cash. I don't believe in banks." He said, "Well, then how about you go get a prepaid card and pay it?" I was like, "Well, let me have a couple of days to think about it." He said, "Well, if you don't do it today, then the price is gonna go up."

When I signed up with American Dream, the experience was nice. I got helped by two salesmen but Henry was the one that helped me the most. He tried to get a couple of sales off but he ended up convincing me with a good deal and he helped me understand my life situation. The customer service is definitely top-tier. Everything is going well and if I have to use American Dream’s service, hopefully, I get things covered.

The rep was attentive and persistent but not in a harassing way, which was nice. He was a good salesman. He was being aggressive in the sense of wanting me to buy yet not being pushy to the point of me getting frustrated. But since I got the subscription with American Dream, I've tried to contact them and I've only gotten voicemails, which is scary to me. I haven't been able to reach anybody except for somebody in the sales office, which is making me a little frustrated. I've spoken to the people in the sales team and I told them that was the number that I was given. I only tried it one day but I tried four times in that day and I was able to get through the sales department. I didn't have to file a claim. I just wanted to call and check in. I'm gonna make a stop payment because that concerns me now. They already took out $400 and then they're gonna take out another $400.