American Dream Auto Protect Reviews

I was looking for the best coverage at the best price, and I also was careful about the reviews that I was looking at. It seemed like folks were happy with American Dream, so I talked to them, we negotiated, and they gave me a better deal than what they advertised, so I went for it. The payment was tricky because they wanted a credit card and I try not to use credit cards. I had to break it up between two debit cards. So, that was a bit of a pain, but it worked out.

Today, February 16, 2023, I was researching extended auto protection coverage policies, according to Customer Affairs one of the companies listed was Car Shield. After signing up, I received the contracts. Once I reviewed the contracts, I immediately cancelled both contracts, the customer service experience was horrible, Ms. **, if that was her true name was extremely resistance and rude to me during the entire cancelation process. I had to repeat myself five separate times that I wanted to cancel both contract. After going back and forth, ** finally decided to cancel both contracts. What I experienced with Car Shield customer service was shocking and I made the right decision to cancel. Poor customer service, what's happens when you file a claim. According to the Better Business Bureau, Car Shield had a "F" rating and now I know why.

There are not a lot of companies that would insure an expensive car like a Bentley. I was running out of time. I put in Google, “Who would ensure an extended warranty on a Bentley," and American Dream Auto Protect came up first. They have nice presentations so I called and got the warranty. The bill comes a month later on my American Express card and it was the same date and the same amount of money, $3,600. I thought there must have been a mistake and they double charged by accident.

Setting up my package was a really easy process to go through. The rep guided me through the different plans that they have. I was really impressed with the amount of coverage that we received. I had to use it one time and I was a little nervous because I had reached out to American Dream before I took the vehicle in. I drive a Mercedes and they pick it up for me so it saves the company money on that end. I wanted to make sure that we were going through the right process to get the vehicle evaluated. Once I got to the dealership, they told me what to do as far as having it diagnosed and Mercedes getting in contact with them. But we went several days where we weren't able to get in touch with American Dream either on my end or on Mercedes'.

I was working with this guy from American Dream Auto Protect and we were going through the numbers. There was always that little bargaining like, “I can't do this.” “So what can you do?” I thought we had come to an equal knowing about how it would go. I gave him my information for the premium and the monthly. And I told him, when he called back, to double. He said he had to check with whoever was over him, to see if it was okay. He never got back to me on that. And next thing I knew, the amount had been debited from my account. So, I wasn't pleased about that. The product is good. I just didn't like the kind of salesmanship. It was shady. He went about his business. I don't like people going to my account taking stuff out without me knowing. And I'm sure anybody would feel the same way. But I needed the warranty for my car, and I let him know.

Frank ** agent, American Dream Auto. Gave a 5 Star delivery regarding information for the above mentioned company, I was totally impressed with his service..He came across very professional. I have accepted the policy and hopefully will never have to use it. But if I do they will pay my bill. Yours John **.

I was scared to get a warranty at first but after speaking with Anthony I felt so much better he was absolutely amazing and a wonderful person to work with. He deserves 10 stars instead of five. I’m so excited. thank you so much ANTHONY. Please call and ask for Anthony. He will get you done.

Anthony **, went over and above to earn my business. He even called the dealer to assure me they would accept. The plan. He was very thorough explaining every detail about his company and about the plan. I had been comparing other companies’ plans it this was the best offered.

Brian was great on getting us a lower rate than we were paying with another extended warranty company. Brian also got our money returned to us also from the other company. Brian has been very patient and understanding while getting it all taken care of. I would recommend him to anyone looking for an extended warranty. Thank you again Brian.

Gina was very informative and knowledgeable about their different plans and very helpful... I would recommend her as a sales person for this type of work. She was very polite and helpful. I look forward to reviewing all the things covered in the contract...I would recommend this to family and friends..