Medical Guardian Reviews
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About Medical Guardian
Medical Guardian offers medical alert devices and monitoring services. Its products include wearable mobile devices and home-based systems with optional fall detection. The company was established in 2005 and is based in Philadelphia, Pennsylvania.
Visit www.medicalguardian.com- 24/7 professional monitoring
- GPS capabilities
- Smartwatch options
- Mobile app
- Upfront equipment costs
Helpful Reviews
Medical Guardian alert systems
MGHome Landline
$27.95 per month
MGHome Landline is a landline-based medical alert system that comes with a base unit, wristband, pendant and charger. It has a 1,400-foot range and up to 32 hours of backup battery power.
MGHome Cellular
$34.95 per month
MGHome Cellular comes with a base unit, wristband, pendant, charger and access to the MyGuardian app. It has a 1,400-foot range and a 32-hour backup battery.
MGMini
$39.95 per month
MGMini is a small, light and discreet mobile device with robust protection. It features on-demand GPS, up to five-day battery life, optional fall detection, water resistance, AT&T and Verizon access and false alarm cancellation.
MGMini Lite
$42.95 per month
MGMini Lite is a portable safety device with GPS tracking, optional fall detection, water resistance, real-time location sharing and step tracking. It works without a phone.
MGMove
$38.95 per month
MGMove is a smartwatch with a touch-screen help button for emergencies. Its optional Social Circle App lets you connect with loved ones.
How Medical Guardian works
Medical Guardian alert systems are designed for at-home or on-the-go use. With either type of system, when you press the medical alert button, you’re connected to a 24/7 medical monitoring center. According to Medical Guardian, it typically takes around 8 to 10 seconds for the monitoring center to respond.
Once connected to an operator, you’ll describe your situation. The operator will then get you the help you need, whether that means sending an ambulance or contacting people you know for non-emergency support.
If the operator can’t confirm your safety after the alert is activated — for example, if you’ve had a stroke and can’t speak — emergency medical services are automatically dispatched to your location.
Medical Guardian products
Medical Guardian offers two home-based systems and three mobile systems. All of its mobile systems include free AT&T or Verizon network connectivity.
| Dimensions | Weight | Battery life | Includes GPS | Carrier network | |
|---|---|---|---|---|---|
| MGHome Landline | 2.3 inches by 6.4 inches by 6.4 inches | 1.27 pounds | 32 hours for backup battery | N/A | |
| MGHome Cellular | 2.3 inches by 6.4 inches by 6.4 inches | 1.27 pounds | 32 hours for backup battery | Not specified | |
| MGMini | 0.57 inches by 1.3 inches by 2.15 inches | 0.08 pounds | Up to 5 days | AT&T, Verizon | |
| MGMini Lite | Watch face: 1.5 inches by 1.4 inches by 0.5 inches; band size: 8 inches by 0.9 inches | 0.7 ounces | Up to 36 hours | AT&T | |
| MGMove | Watch face: 1.25 inches (diameter); band size: 5.25 inches to 7 inches by 0.875 inches | 2 ounces | Up to 24 hours | Not specified |
Medical Guardian costs
Medical Guardian offers a tiered pricing structure. You can pay monthly, quarterly or annually for your system. Consumers who sign up for an annual plan will have more monthly cost savings than those who sign up for a quarterly or monthly plan.
You’ll also need to pay for the equipment you choose, and there’s currently no option to lease equipment. The company doesn’t charge an activation fee, and shipping costs $12.50.
| Month-to-month plan cost | Quarterly plan cost | Annual plan cost | Equipment cost | |
|---|---|---|---|---|
| MGHome Landline | $31.95 | $89.85 ($29.95 per month) | $335.40 ($27.95 per month) | $149.95 |
| MGHome Cellular | $38.95 | $110.85 ($36.95 per month) | $419.40 ($34.95 per month) | $149.95 |
| MGMini | $43.95 | $125.85 ($41.95 per month) | $479.40 ($39.95 per month) | $149.95 |
| MGMini Lite | $46.95 | $134.85 ($44.95 per month) | $515.40 ($42.95 per month) | $149.95 |
| MG Move | $42.95 | $122.85 ($40.95 per month) | $467.40 ($38.95 per month) | $199.95 |
Add-on services and equipment costs
You can also add services or equipment to your package:
- Fall detection: For $10 per month, you can get a water-resistant fall detection button that’s worn around the neck or add fall detection to a mobile system.
- Voice-activated wall button: For $4.99 per month, you can get a device that automatically calls the monitoring center if you say "Help me” twice within 500 feet of the base unit. It’s water-resistant, making it ideal for bathrooms and kitchens.
- Wireless wall button: For $2.99 per month, you can get a wireless and water-resistant button that’s activated by touch. It’s easy to install and works within 500 feet of the base unit.
- Black or white pendant: For $2.99 per month, you can get a water-resistant help button to pair with your base device.
- Protection plan: For $6.99 per month, you can get a protection plan that covers one device or two help buttons per year in the event of damage, loss or theft.
- Lockbox: For $2.99 per month, you can purchase a house key lockbox, which allows emergency services to access your home via a four-digit code you set.
- OnGuard Alerts: For $2.99 per month, this add-on option keeps the people in your Care Circle updated with real-time alerts during emergencies.
Note that not all services or equipment are available with all products. For example, the wall buttons and fall detection pendants are only available with home-based systems and the MGMini.
Medical Guardian FAQ
Is Medical Guardian’s monitoring center reliable?
Yes, Medical Guardian’s monitoring centers are considered to be reliable since they have TMA Five Diamond certification, ESA security certification and UL-listed certification, which means its operators have received intensive training and its emergency dispatch services meet specific safety and reliability standards.
Do I have to sign a contract to get a Medical Guardian system?
Yes, you will need to sign a contract to get a Medical Guardian system, and it requires a three-month minimum commitment for service. The company offers monthly, quarterly and annual contract options.
What is Medical Guardian’s return policy?
Medical Guardian’s return policy states that you must return all equipment and accessories if you’re leasing equipment and you cancel services, and it won’t cancel services until equipment is received. If you purchased the equipment, the service will be canceled upon receipt of the cancellation letter. Customers may be eligible for a prorated refund for any unused prepaid service period, but a restocking fee may apply. The refund process can take up to 30 days after Medical Guardian receives your system or cancellation letter.
Do Medical Guardian emergency response services require a landline?
Medical Guardian’s emergency response services only require a landline for the MGHome Landline package.
Does Medical Guardian offer a warranty?
Medical Guardian offers a warranty for systems and accessories that fail due to manufacturing defects for as long as the customer has an active service plan. It also offers an optional protection plan that you can purchase when you buy a system, which will cover costs if your system is lost, stolen or damaged.
What cellular network does Medical Guardian use?
The cellular networks that Medical Guardian uses include AT&T or Verizon.
Is Medical Guardian good for seniors with dementia?
Medical Guardian can be a good option for seniors with dementia since it offers home-based and mobile systems with location tracking and optional fall detection to monitor your loved one 24/7.
Still have questions?
Is Medical Guardian worth it?
Medical Guardian alert systems can be worth it for people who have a critical medical condition, have a high risk of falling or are in recovery from a significant health event. It has a wide range of equipment options, including in-home, mobile and smartwatch devices. All devices are monitored and can connect you to a dispatch center that can get you the help you need 24/7.
However, some customers on our site have complained about the company’s cancellation and refund policies. For example, Medical Guardian states on its FAQ page that it requires a three-month minimum contract for service.
Alisa, a reviewer from Missouri, said: “I called [...] to turn off the service to the device. They refunded me part of what they charged me. I checked today and they had gone back to charging me and said they had a new policy that stated they could only turn off the service for 3 months and then return to charging us again. This was not what I was told when we bought the device. [...] I had also requested that they not do auto-pay. That was ignored as well.”
Also, Medical Guardian doesn’t offer refunds for purchased or leased devices.
“We used Medical Guardian several years ago when mom had surgery and we wanted some extra security for her,” said LuAnn, a reviewer from Pennsylvania. “Sadly, the device never worked, out of the box it just showed error codes. [...] So we called to cancel the service and return the device for a refund. They said they would send a box. Two weeks later…[no] box, and only a refund for the service and not the device. After another call to customer service we were told they NEVER give a refund for the purchased device.”
Medical Guardian Reviews
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed July 28, 2026
I actually wear the device all the time, except when charging). I feel especially safe when taking a shower and in bed. (I get up for sleepily. For bathroom breaks and it is comforting to know I just need to push a button.) I have found that the charge lasts somewhat varying times. The shortest was 74 hours and the longest 88. Usually around 82. (Temperature, humify or whatever might make a difference.) I endeavor to charge mine during the day and then my backup (while charging) is my cell phone). I also consider charging up early if getting on to close to the 3rd day (72 hours) and I may be away from my charger (at dinner. Movies, etc, and it is not practical to bring a charger). I am satisfied.
So glad to hear you love your device, Mary Jane! With the battery life, that can vary depending on how much you're using the button and how strong the cell service is near you. If you ever think there's a problem with charging, please give us a call and we're happy to help you!
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Reviewed July 3, 2026
My entire life has been changed now that I have my Medical Guardian. I'm no longer afraid to be living alone as I was before. And my lockbox is such a comfort to me, especially during the nighttime. Another feature I enjoy is how courteous and understanding all your agents are whenever I phone.
Reviewed June 25, 2026
I originally got this a few years ago for my mother. Without this service, my mother could not remain in her home as she wants. She has neuropathy in both her feet and has trouble walking. And if she falls, she is unable to get back up. This device has allowed emergency services to respond to her immediately and I love the fact that I get a call and I am notified so I can respond immediately. Thank you all so very much. I love this service.
Thank you so much for your kind words, Daniel! We are so glad we can help your mother remain home with the additional peace of mind for you.
Reviewed May 22, 2026
I'm a widow living alone, but younger than most I know. A friend strongly encouraged me to get a service to help should I have any medical issues while alone - following a medical emergency. A few weeks ago I fell due to dizziness so I needed help but not an ambulance. The button registered my fall but I canceled it thinking I didn't want an ambulance, just a friend's help. I pushed the button and asked them to call one of my emergency contacts. They kept me on hold while they called and then told me my friends was on the way. I was nowhere near my phone so this was a godsend. I'm so glad I can use it for both big and more minor issues!
Honored we can be there for you when you need it, Donna. Thank you for sharing your experience with our devices!
Reviewed May 9, 2026
Sales associates was extremely helpful. She asked me a little about who I was shopping for and some simple background about him so she could make sure she was making the right recommendations. She was not pushy and did not feel like a sales person but rather an advocate. The quote was reasonable and easy to understand without too many “extras” thrown at me that I did not need. We have not yet received the medical alert device so I cannot comment on it but as far as the experience, I feel confident this will give us the peace of mind we need for my dad.
Thank you so much for your kind words, Stephanie. We hope you've had a great experience with your device as well! Please always feel free to reach out if you have any questions.
Reviewed July 26, 2026
The rep was very knowledgeable and made it easy to choose his product.
Thank you so much for sharing, Michael! We're thrilled to hear you had a great experience with our team.
Reviewed July 21, 2026
I’ve have only just ordered this equipment. Customer service was very nice and helpful.
Hi Sue! Thank you so much for your kind words about our team - we'll be sure to pass it along!
Reviewed July 16, 2026
Lenox the sales representatives was top notch! He has the world of patience and very knowledgeable! Wish all representatives had his personality and patience of a saint!!
Thank you for your kind words, Henry! We'll be sure to pass this along to Lenox. Thank you for trusting us!
Reviewed July 13, 2026
This has been one of the worst customer service experiences I’ve ever had. I purchased two Medical Guardian devices through Costco last year—one for my father and one for my mother, at two different addresses. Activation was a nightmare because the accounts kept linking together, even after multiple calls for help. My father passed away in November 2025, and I even have a cancellation email from Medical Guardian. Despite that, they continued charging me. It later turned out that when they sent replacement devices, they created a second account for my father instead of properly resolving the original issue. As a result, I was being charged twice for my mother’s device and also still charged for my father’s account.
I was overcharged by a significant amount, and I should have monitored my statements more closely. What makes this worse is that they make cancellation extremely difficult, and even when you call, it still doesn’t seem to get resolved. This feels like a company that makes it easy to sign up and nearly impossible to leave.
Hi Mary. We're so sorry about this experience. We will send this to our team, and have someone reach out to you to resolve this issue quickly.
Reviewed July 6, 2026
Quality of device casing is poor and made with cheap materials. The area where either the lanyard or belt clip is attached to device breaks off anytime contact is made with another item. As a result, device is carried in a purse or in a pocket. Either way, defeats the purpose of having the device. This has now just happened a second time, requiring a need to request a replacement. Not a very good advertisement for the product. Have attached photo including device and piece that broke off.
Hi Tannia. Thank you for the feedback about our lanyards and belt clip, we'll be sure to share with our team. Please reach out and we'll be happy to help with a replacement.
Medical Guardian Company Information
- Company Name:
- Medical Guardian
- Year Founded:
- 2005
- Address:
- 1818 Market St., Ste. 1200
- City:
- Philadelphia
- State/Province:
- PA
- Postal Code:
- 19103
- Country:
- United States
- Website:
- www.medicalguardian.com
