Medical Guardian Reviews

The Alert unit is for my active 91 year old mother who lives with us. I compared two products recommended. While both would have worked, Medical Guardian had clients in our zip code and guaranteed service in our rural area. The product was easy to order, shipped timely and setup was easy. Now my mother doesn’t need to worry that her tremors may inhibit her ability to dial her phone for help. Help is just a push of a button away.

I am very pleased with the Medical Guardian watch because it gives me peace of mind when I am not nearby my husband who had developed vertigo and fell in the past. I was pleasantly surprised that he agreed to wear it, but he does every day. My one suggestion is that perhaps a little flip up cover on the red HELP button would help as my husband sometimes hits it by mistake when he is doing chores.

Medical Guardian offered me a quick turnaround on the services and the product. As far as my mother tells me, her device works properly. It doesn't seem like there's anything wrong with it. It does what it's supposed to do. She has not pressed it for emergency services. Having the device has 100% made us at ease knowing that my mother can get the emergency services that she needs in case of an emergency. So, we're okay with it.

We got the device for my dad 'cause he falls sometimes. The cost of service is reasonable. We just paid for it for a year and got a discount. One time, we accidentally set the device off and everybody was called within seconds. Also, the wristwatch that was being used was coming off so I called them. They sent another kind that works much better right away free of charge. This is good for seniors and is easy to set up.

This is the only device I have tried but feel this one is good for me. A couple of times I have dropped it while taking it off and was immediately notified that it picked up a possible fall. I was given immediate instructions of what to do to deactivate a call to authorities. I am thus far happy with my choice.

Since my purchase was a gift I requested not to be have auto renewal. One year later I get a notice I was being charged a renewal fee. I immediately got on the phone and requested charge to be halted. Verbally the Guardian representative agreed and asked me to send notification on their form. I completed and signed the form. I was still charged and now it has been reported to my Credit agencies. My 800 plus credit rating has fallen to 680. I canceled my card. I highly suggest not using such an unethical company.

Not the fault of the device, but she fell a soft fall out on the porch and didn't remember to use the medical alert pendant button. She was cold and weak when she was found hours later. I wonder if a temperature detection would help, she was so cold. Oddly it show a large amount of steps for the day. Perhaps a watch-type device would have been better, because she kept looking at her watch.

My grandma has your equipment and no one on emergency contact list was notified when she fell and was on floor for 1 hour. If someone on contact list was notified we could have had someone at her place in 5 mins. My grandma should receive some sort of compensation on her account. Your company is quick to call contact list when bill is due but not when emergency!!!!

Got service for my mom and everything was fine until wrist strap broke and had to get new one. New one was of poor quality. Went to cancel service and the service is horrible where wait times are up to 30 minutes for answering calls, and they do not stop charging me until equipment is returned as well as having to pay for shipping. Can understand this to a degree, but seems like I need to cancel debit card in order to get control of what they can charge.

I was in need of a device that was portable to use in case I fell. I called Medical Guardian and a very nice man answered who PROMISED me the watch would work in my area either via AT&T or Verizon. I was told I could send it back for a FULL refund. I received the watch charged it and it would NOT work! I tried calling multiple times and could not get through (over a twenty minute wait or longer). I sent it back and but did not receive a full refund. They charged me $60.45. I fought this for 2 months and ultimately lost.