Medical Guardian

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Medical Guardian
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Medical Guardian

 4.5/5 (229 ratings)
  • 5 stars
    166
  • 4 stars
    38
  • 3 stars
    14
  • 2 stars
    5
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    6
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Medical Guardian

About Medical Guardian

Medical Guardian offers 24/7 monitoring with a wide range of devices for at-home and mobile use. Its products include family plans, mobile devices, home-based systems and even a medical alert watch. The company offers fall detection with certain devices. It monitors for emergencies and provides an app for caretakers to check in.

    Overall Satisfaction Rating

    • 5 stars
      166
    • 4 stars
      38
    • 3 stars
      14
    • 2 stars
      5
    • 1 stars
      6

    Pros

    • Variety of options
    • Automatic fall detection available
    • No long-term contract
    • Caretaker app

    Cons

    • No free trial period
    • Average pricing

    Bottom Line

    Medical Guardian provides home and mobile medical alert systems to ensure safety anywhere. There’s no free trial, but its prices are decent, installation is easy and you can cancel at any time.

    Top Medical Guardian Reviews

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    Rated with 5 stars
    Verified

    I can't get up when I fall. I now have Medical Guardian's device that goes around my neck. It goes when I go. I haven't had to use it, but so far it's easy to handle. The Medical ...

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    Rated with 5 stars
    Verified

    I'm 82 years old, living alone and I have... a pacemaker. I wanted to make sure I was covered and so I got a medical alert. … During the day, I have my Medical Guardian watch on. ...

    Read full review

    Medical Guardian products

    What is Medical Guardian?

    Medical Guardian is a company focused on products that benefit older adults who spend most of their time alone. With services like activity monitoring and fall detection, Medical Guardian alert systems can also be a smart option for anyone with a critical medical condition or who’s hard of hearing, at risk of falling or in recovery from a significant health event.

    Medical Guardian offers six different service plans that can fit almost any lifestyle or budget, and system options include in-home and on-the-go portable devices. You can add fall detection to any plan for an additional charge.

    Although Medical Guardian doesn't offer a free trial period, there’s no service cancellation fee, and customers receive full prorated refunds for unused time. Another plus for customers is the flexibility of Medical Guardian's monitoring agreements. The company’s monitoring centers provide 24/7 emergency response, and its automatic monthly tests ensure the two-way voice communication technology is always working.

    Medical Guardian cost comparison

    Monthly payment*Quarterly payment*Semiannual payment*Annual payment*
    Classic Guardian$29.95$89.85$179.70$329.45
    Home Guardian$34.95$104.85$209.70$384.45
    Family Guardian$79.95$239.85$479.70$879.45
    Mobile Guardian$49.95$149.85$299.70$549.45
    Active Guardian$39.95$119.85$239.70$439.45
    Freedom Guardian$44.95$134.85$269.45$494.45
    Mini Guardian$39.95$119.85$239.70$439.45

    *At the time of publishing

    How does Medical Guardian work?

    When you press the medical alert button, you are instantly connected to the medical monitoring center staffed with emergency call operators 24/7. The center has access to your medical history and can get you the help you need, whether it’s sending an ambulance for crisis care or contacting people you know for help in a non-emergency situation.

    If Medical Guardian cannot confirm your safety after the alert system is activated, the operators quickly dispatch emergency medical services to your exact location.

    Medical Guardian monitoring centers are FM-approved and UL-listed, which means its emergency dispatch services meet specific safety and reliability standards. Medical Guardian monitoring centers also hold TMA Five Diamond certifications for operator training and ESA certifications for providing excellent emergency services.

    Compare Medical Guardian features

    With home and mobile medical alert systems, Medical Guardian has many options to choose from when it comes to your safety and well-being. Wearable emergency pendants for in-home and on-the-go use can also be equipped with automatic fall detection technology and more.

    GPSWi-Fi enabledActivity sensorsCellular connection
    Classic Guardian
    Home Guardian
    Family Guardian
    Mobile Guardian
    Active Guardian
    Freedom Guardian
    Mini Guardian
    GPS
    Wi-Fi enabled
    Activity sensors
    Cellular connection

    Medical Guardian products and services

    Medical Guardian plans can be upgraded to include in-home safety sensors that monitor activity, fall alert detection, voice-activated wall buttons and the Family Guardian app. The app lets family members or caretakers monitor a loved one's health and activity levels.

    • Fall detection: Medical Guardian fall detection can be added to any plan for an additional $10 per month. Fall alert pendants automatically detect when the wearer falls and signals for help without the pressing of a button. Please note that fall detection devices don’t detect 100% of all falls.
    • Lockbox: Lockboxes come free with annual subscription plans and can be added to any plan. With a lockbox, emergency responders can gain access to your home without causing any damage to doorways.
    • Neck pendant: Water-resistant medical alert pendants can be added to Medical Guardian medical alert systems for added protection. They include adjustable lanyards and have depth ranges between 600 and 1,300 feet.
    • Wrist button: Similar to a watch, the water-resistant help button is worn around your wrist. Wrist buttons come standard with some packages or can be purchased separately.
    • Mounted wall button: Mounted wall buttons can be strategically placed throughout high-risk areas in your home. Wall buttons have a range of coverage up to 2,000 feet and wirelessly connect to a Medical Guardian monitoring center.
    • Car charger: Medical Guardian car chargers are a convenient way to ensure the battery never gets low while traveling. The car charger comes standard with the Mobile Guardian plan.
    • Protection plan: Medical Guardian’s protection plan guarantees medical alert systems’ expenses if a device is ever lost, stolen or damaged.
    • Mini Guardian: Portable and wearable device that uses a 4G LTE cellular connection for an unlimited range of coverage.

    Medical Guardian FAQ

    Do I have to sign a contract to get a Medical Guardian medical alert system?
    No, you do not have to sign any contracts to get a Medical Guardian medical alert system.
    What is Medical Guardian’s return policy?
    It doesn't cost anything to cancel, and this can be done by calling Medical Guardian customer service. Medical Guardian’s return policy states any equipment provided by Medical Guardian must be returned to the company. Any remaining time left in the service plan period is refunded in up to 30 days. Some Medical Guardian complaints refer to restocking fees that can apply.
    Does it cost extra to add my spouse to Medical Guardian’s monitoring service?
    Multiple people can be protected if the monitoring service has more than one medical help button. A second medical alert necklace or wristband is monitored free when purchased with a Classic Guardian or Home Guardian plan.
    Where are Medical Guardian monitoring centers located?
    Medical Guardian monitoring centers are located in the United States, and monitoring services are available in all 50 states.
    Do Medical Guardian emergency response services require a landline?
    The Classic Guardian device plan is the only service that requires a landline. All other Medical Guardian service plans do not require a landline.
    Does Medical Guardian offer a warranty on medical alert devices?
    The Medical Guardian warranty protects any equipment provided by the company if it’s defective or if the battery needs to be replaced. An optional protection plan can be purchased to cover the cost for needed repairs and replacements resulting from loss or theft.
    Does Medical Guardian offer a free trial period?
    Medical Guardian does not offer a free trial period.
    Is Medical Guardian covered by Medicare?
    Some Medicare Advantage plans, like Medicare Part C, partially reimburse costs associated with a medical alert system. However, standard Medicare does not cover medical alert devices.

    Do we recommend Medical Guardian?

    While there are other companies that might be cheaper or offer more products, Medical Guardian remains consistent overall with quality products and a good reputation for service. With the development of multiple long-range, wireless medical alert systems such as the Mini Guardian, the Freedom Guardian and the GPS-enabled Mobile Guardian, this company provides products that are ideal for users who need medical monitoring but value their independence.

    Medical Guardian Reviews

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    2 featured reviews
    How do I know I can trust these reviews about Medical Guardian?
    How do I know I can trust these reviews about Medical Guardian?
    • 3,148,596 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 10
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 26, 2020

    My insurance company sent me a medical alert. They sent one of those things that they got to set up a thing in your house and you can only go 500 feet. My mailbox is over 500 feet from my door. My backyard, I have to only go halfway through it. I've never opened it. That was when I went online and got Medical Guardian. I'd rather pay for something that I know is gonna be there when I need it.

    I live by myself and I have very bad sleep habits. But for three nights, strange things had been going on around my house. When you live in the woods by yourself, even though you got neighbors, it's still scary. The first two nights, I called my daughter's son-in-law and they came over. This time, I thought they were in my house. I have a big house and it sounded like they were in my garage. I couldn't remember if I locked the door between the hallway and the garage.

    I pushed the button and I told the lady, "I don't need an ambulance, but I think I need the sheriff." They were here within two minutes. The rep stayed on that thing. That was another good thing. I might've had a heart attack had she not been on there calming me down. She talked me through a very bad panic attack. That's as scary as having a heart attack. I thought my oxygen wasn't working. I kept checking my oxygen level and making sure the oxygen concentrator was on. Suddenly, I just pushed the button, 'cause my heart rate was up to 135 and my oxygen level was dropping. I know what to do when that happens. But when you're having a panic attack, you can't think. Everything goes crazy.

    But I guarantee I wouldn't trade my Medical Guardian for anything because the rep stayed on there and she was like the nerves talking to me. She told me to sit down and to get away from the door. It was just like having her in the room with me. By the time they got here, she had me calmed down. She was very comforting. They checked the property and inside and they made sure I was all right before they left. I've already recommended Medical Guardian to my friend out in California.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Aug. 24, 2020

      I got the virus and my friend called Medical Guardian and ordered a device for me, and she had it sent to my house. I live alone and my kids are in California. They were worried about me being alone with the virus. I fell down the front steps with it on. I hurt my shoulder. I couldn't get off the step. People weren't stopping because everybody's afraid of the virus. They knew I had the virus. They're afraid they're gonna get it. So, all the neighbors that were on the beach walking by does not stop to help me up. I was able to call the ambulance and made a lot of trouble getting me up because of the shoulder and my weight. I'm going to the doctor tomorrow because my shoulder is still in bad shape. I can't use the right arm much at all.

      I called Medical Guardian a couple of times because there were a few questions on it. One was the water. The brochure says, it can take the water slightly. Somebody said, "No, don't shower with it." When my friend bought it, they said, "You can shower with it," which is one of the selling spiels that she went by. And then they told me I can't shower with it. Then they told me yes again when I ordered one for my friend's husband who just fell down the stairs. But he doesn't want it. He said he's gonna return it. He's 84 and has Parkinson's. He goes in his workshop for four hours. His wife never hears about him. He was doing some work himself, and he slid down the stairs.

      He's a machinist. He's retired but still works on these big machines. His comment was, "I can't hang anything like that around my neck working on these machines." I said, "No, no, no. You put it in your pocket." It's a smaller black one. I bought the fall device, too. If he falls, it kinda had a comment in there that it will always recognize when you fall. When I ordered it, it's $10 for a month. He said it works, but he was concerned about it. We're at the yacht club Friday and he said, "It doesn't say anything. One little brochure doesn't say anything about falling." I said, "It's there, little left hand corner. Not much is said but it's there. You gotta pay extra for it." So, I paid extra for it. I said, "If you fall, it'll be in there."

      I find that I'm charging my device more than I expected. When you're charging it, you don't have it on. I have to schedule the charging. I'll put the charging dock next to my recliner where I sleep. Overall, it was so comforting to have my Medical Guardian device the first time living through the virus, not being able to breathe and being alone. I didn't have it when I was in the worst state. But then when I had it, it was like, "Wow," what a nice feeling to have this.

      2 people found this review helpful
      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: Aug. 10, 2020

      The trouble was the device worked exactly like it was supposed to. I'm recently widowed and I'm at the far end of a dead end. From here to the entrance is, maybe half a mile winding and wending your way. I wore the device to bed and I accidentally set it off without knowing it. I have it in such a way that I hope it makes it a bit stronger to keep around my neck here. I must have pulled on my lanyard and it pulled the clasp apart. The clasp is a magnet around the thing. And then once it came apart once it was easier for it to come apart again for some reason. I've made a Jerry-built gadget here to kinda keep it from doing that.

      When the rep tried to talk to me, just see if I was all right, there was no electricity so I didn't hear a voice. Medical Guardian put in that I needed help, which was perfectly appropriate. They were work like gangbusters and were terrific. They did exactly what was supposed to be and the firemen used the lockbox and came in. I'm not going to wear the device in bed anymore. I'm going to put it right alongside the bed. Because I'm not a false alarm person, and it's annoying that I had to have all these three young, handsome firemen come and rescue me, who did not need to be rescued. I'm a fairly active person despite my age. One false alarm is plenty. But the firemen were very efficient.

      And then after the three firemen left, I said to myself, “Oh, let me call you guys and let you know that I'm okay.” But I couldn't find any number to call. I tried two or three, but they all were daytime business numbers. It works fine when you're not out of electricity, especially for a whole week. I was wondering if they should have a 24-hour number. But I only gave my house number, never dreaming that in those couple of weeks that we would have this huge power outage. I have now given one of my cell phones. I'm most satisfied with Medical Guardian.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Aug. 7, 2020

      I’m happy about Medical Guardian. I was looking at the TV and then I checked the different ones that looked the best to me and I picked one of them, which happened to be Medical Guardian. They have a few things. I got that little thing that goes around the neck, and then the GPS thing. My granddaughter did most of the setting up for me. She was over here and she tested it out as well. I wear the wristband mainly in the house. Most times during the day, I also put the GPS on 'cause I go out and I never know when I’m gonna go. It stays good within 300 feet of where the GPS is. The way I understand it, if I have to leave it in the house and go farther than 300 feet, it wouldn’t be covered.

      The main reason I have a Medical Guardian device is that my wife has dementia and her dentist who’s a good friend of ours said that I needed the button because I have her full time. I do all service for her 24 hours a day, seven days a week. It's just me and her in the house and our friend said that if I fell or something and couldn't get in touch with anybody, my wife wouldn’t be able to shout. She doesn't know how to call out or anything like that and I’d have to do it myself. If I could mash the button, I could get help that way. I haven't had to use the button yet and I look at this like a do life insurance. I don't look to collect on it, but if I have to get the button, I got my daughter as the number one person to contact, and my granddaughter as the second person to contact.

      I got two keys in the box on the front door, so that nobody has a problem. However, I need to have a note made some way to make sure that somebody will take my place because if they take me out of the house, my wife would be here unattended. I want to let somebody know that they wouldn't be just contacting my daughter. If she had to be the one to come out, then I'd have to have my granddaughter too. In case they had to take me to the hospital, my wife has to have my granddaughter with her 'cause of the dementia. You couldn’t take my wife with me to the hospital ‘cause everywhere I go, she has to go. If you asked her anything, she wouldn’t know. She wouldn’t answer.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: June 29, 2020

      My niece bought a Medical Guardian device for me. It’s hanging around my neck. I’d had 25 falls in the yard and in the house, and any place I decide to turn around to the left, I was in danger of falling. I got a couple of really hard falls. The last one urged my niece to order the device. I have wooden floors over concrete, and I turned to the left after adjusting the television, and I hit the floor and banged up the whole right side of my face, head, shoulder and hip. I was paralyzed with pain for about a month. My niece decided it was time for a device that I could ring to get help in case I was here by myself when I fall and couldn’t get up. Ordinarily, I can manage to get up, or my grandson that lives with me comes and puts two hands under my armpits and hoists me to my feet. But I feel safe with my Medical Guardian device.

      It’s a little difficult to getting used to having a string around my neck because I’ve never been able to wear necklaces comfortably. I’m a former nurse and it took me years to get reconciled with the fact I had to wear a wristwatch. But I was always conscious of that, at first, hanging on me. I’m not having trouble with this alert device. It’s a soft cord. It’s not metal. It’s not glass. So, I’m doing okay.

      Not long ago, I checked it to make sure it’s working first and talked to an agent. But then, a week before last week, I was putting clothes in the washing machine and had pulled a sweatshirt over my head and threw it in the washing machine, and without my knowing it, I threw the device in the washing machine also. It went through all the cycles of the washing machine. I was scared to death I had ruined the device. So, I called my son and said, “What do you think I should do?” He said, “Just punch the button and see if it works.” It works. It went through every cycle of my washing machine in warm water, and it still works great. I knew it was supposed to be semi-waterproof, but I didn’t know you could run one through all the cycles of the washing machine, and it still would work, but it does. I’m satisfied with it. It’s stood up to what it claimed that it was waterproof. It didn’t say it was washing machine-proof, so that’s a plus.

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      Rated with 5 stars
      Verified Reviewer
      Original review: April 1, 2021

      The device worked very well for my mother the choice of a necklace or a wrist band was very nice to have. It allowed her to stay independent much longer because if she fell help would be on the way immediately. They always called me at home to notify me that her device had been activated. Peace of mind... priceless.

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      Rated with 3 stars
      profile pic of the author
      Verified Reviewer
      Original review: Feb. 5, 2021

      I was very excited about the Freedom Guardian Watch because it was everything I needed for my mother. I read the reviews and did my research then placed my order. This arrived in about 5 days and I was quick to charge it for the night so I could set it up in the morning. I woke up, made my coffee and called the company to activate it. Now, I live in the suburb of a large city and getting a phone signal is not a problem. This was a problem for the watch so the Tech asked if I could try standing outside to see if this would help. It seems that a metal roof or siding will block the signal (I have neither). Well, there is freezing rain and sub zero but I took one for the team and went outside (really the doorway and held the watch out further) this changed nothing. The watch would not connect to the signal of AT&T.

      I was able to test the system and talk to the operator when I pushed the help button. The Tech suggested I power it off and try setting it up at my mother's home. Upon arriving to my mother's I called the Tech back and powered up the watch. Now there is NO signal. The person I was talking to was very nice and easy to work with. She told me the watch is only 3G and lots of areas are weeding this out for the faster 4 and 5G. There is also a "VERY small antenna in the watch that limits its range." Her words. She then told me I was by a lake and around a lot of trees which can also block the signal - really! Well the GPS is working. I asked if they were upgrading this watch and this was a no. I think this could be a great product if they pick a better phone carries and stronger antenna. I'm so sad but I am returning this product. I feel the technology already exists - Guardian please team up with Apple watch and make this work for our seniors.

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      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Dec. 3, 2020

      My mother has the MiniGuardian, and recently fell (first incident with the unit). The system did in fact summon an ambulance crew (my mother pressed the button). But the crew could not get into the house for 15 minutes -- until I noticed flashing red lights from the window and opened the front door (I was actually home, but was pre-occupied in a different part of the house). What about the lockbox code? The crew was told by the dispatcher there was no such code. But after the incident, I called customer service and inquired about the lockbox code and the rep immediately told it to me! But the dispatcher (called the next day by pressing the button on the device) stated there was no lockbox code.

      What about calling emergency contacts? None were called (including myself who is first in the list to be called). The customer service rep said that there were none in the system and that's why no one was called. I told him to pull up the scanned signed doc of the system agreement which he did, and he admitted that yes there were four emergency contacts listed. He could not explain why the info was not in the system. To summarize: The system -- when needed -- only came through for summoning the ambulance, but failed on providing lockbox code, and failed on calling emergency contacts.

      5 people found this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Oct. 21, 2020

      The Medical Guardian equipment was bulky and heavy, and my mom didn't like it; we tried two different products, so we gave it all a shot. I received confirmation that the returned equipment was received on 8/6/2020 and was told to allow a ridiculous 30 days for a refund. I went along, but when I hadn't received a refund my next credit card bill, I called on 9/21/20. Still no refund on 9/24, so I submitted a dispute via my credit card company. On 10/11/2020 the credit card company reversed its refund and told me the dispute was still in play.

      On 10/21/2020, I called and talked with Barbara who told me that Medical Guardian hadn't been able to refund my money because of the refund dispute, even though the transaction had been reversed TEN DAYS prior. She said I would be credited within 72 hours. What malarkey. I told her that if the refund weren't posted in that time, I would go ahead and work through my state's district attorney. She said, "OK" without any apology for this poor service.

      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 18, 2020

      I order the home medical alert system for my mother end of 2019. I was told when I purchased the system and paid for a year of services that I had 30 days to try the product, and would receive a full refund if I was not satisfied. I made sure the warranty was for 30 days because this was a Christmas gift, and I knew my mother would be leaving for 2 weeks the day after Christmas, so it would be at least 2 weeks before she could try it out. I asked extensive questions about the warranty and return policy, and because of the answers I received I was comfortable paying for a year of services. That was a mistake.

      The additional call boxes were not synced with the base unit, nor could I get them to sync. We had issues getting the base unit to work with the cable based phone system, which I was assured would not be problem when I placed the order. When we called to get assistance the call center was either closed (not open on Sundays, but the website said it was when I was researching), too busy to help at that point in time, or the person was completely incompetent and couldn't help at all. We called 4 or 5 times trying to get this system to work.

      I decided to return the system, so I packed everything up and paid out of my own pocket for the return shipping and insurance. When I finally received my refund about 6 weeks later, it was $50 short. I called to find out why, and was told the warranty was only 15 days therefore I was being charged for shipping and the 1st month of services. What it comes down to is this company charged me $50 for nothing but lies, deceit, and frustration.

      I was going to file a complaint with my State Attorney General's office, but once the pandemic hit I felt there were bigger problems in the world. If this is how they are treating me, I have serious concerns about they are treating the disabled and elderly consumers this service is designed for. I spent hours online doing research on different companies and felt this was the best service for the price. Remember, you get what you pay for, and Medical Guardian will rip you off. Take your business elsewhere.

      6 people found this review helpful
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      Medical Guardian Company Information

      Social media:
      Company Name:
      Medical Guardian
      Year Founded:
      2005
      Address:
      1818 Market St., Suite 1200
      City:
      Philadelphia
      State/Province:
      PA
      Postal Code:
      19103
      Country:
      United States
      Website:
      www.medicalguardian.com

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