Medical Guardian

Besides the numerous calls regarding the device NOT working, we had the device go off on its own - many times, and 1 time did a TEST call... no response, 4 hours later - paramedics show up. When we FINALLY received a replacement device, guess what? Didn't work... NOT only that, since we were sent a new device to activate, once I made that call to activate it (and it didn't work) the old device wasn't working, because at that point, it was considered replaced. So two devices... NEITHER worked and I was told that I would get a call back that night to resolve the issue, nope, the next morning. I just don't get it... Too many people rely on your devices. Patiently waiting on a full refund.

Misspelled name & wrong phone number on contract: bad sign. Never corrected. No belt clip-on and neck lanyard breaks instantly: worse sign. Alarm triggered 4x in 1 day; no reason. 1 night the fall alert brought Fire department trucks at 1:30am & at 3:45am - but I didn't have fall alert & I wasn't even wearing device! Still, no live response call from operator, just a recording that someone would come: Worst sign. What if I'd actually needed them? Worthless company and product. Misleading rave reviews. Switched to Bay Alarm: Happy.

I personally don’t recommend Medical Guardian. I bought medical guardian for myself due to serious heart conditions. The device has died several times when I’m in public because the charging port doesn’t charge the device well. It’s obvious some of the individuals that work for their customer service department truly hate their job. There is a lady named Danine at customer service and she was horribly rude to me several times when I’ve called on different occasions. I filed a complaint with the supervisor and she is still being rude. Originally when I signed up for the device Danine wouldn’t confirm with me my monthly amount and got nasty and stated she shouldn’t have to do the math. Very unprofessional when I’m paying them for a service.

Had difficulty getting product to function. When replacement received, I discovered the problem and returned the replacement with the shipping label provided. Decided to discontinue service and returned product. One person told me it was received then I was told the tracking number was invalid. Asked them to check to see if serial number was in inventory or on the air and was told to call back in a week, which I didn't do. Too much time has passed to resurrect this (my fault) but I feel obligated to post about the situation.

After a year of having the service and my father refusing to use it, I decided to cancel the service. The first time I called, I had to wait on hold for a full hour. I then had to convince them to cancel the service. I was told I would be mailed a return label. The return label never arrived. When I was billed for another month, I called back and was told the label was shipped to the wrong address. I then received the label, this time via e-mail. I shipped the equipment back and yet I received another bill. Today I called to ask why I received another bill and was told they have not received the equipment back yet. They know it was shipped but they don't have it yet. So I am now paying three extra months for a service that was never used. They make it very easy to sign up, but when the service to no longer needed it is extremely difficult to cancel. It's unfortunate that they do business this way.

DO NOT BUY THIS PRODUCT. The concept and company are great and so is the product. Unfortunately the charging station is so poorly designed the device fails to charge most of time. I have had the same issue with 4 different devices. The company admits there is a problem and said they are designing a new docking station but keeps selling garbage. I get alerts that my mother’s device cannot make emergency calls because battery is dead more than 50% of the time. DO NOT BUY THE Active Guardian. I am an accomplished Aerospace Engineer and assure this something that you DO NOT want to use as a life saving device for your parents. More questions, please email me and I will provide a prompt response and can provide video evidence or be willing to talk on the phone.

This company is grossly incompetent and should not be providing services to the elderly. My 78 year old mother was wearing her Medical Guardian around her neck when she had a fall in the middle of the night. She was lying on the floor and very confused and disoriented because she hit her head but she pushed the button to get help. She spoke to someone 3 different times and she told them she had fallen and could not get up. She was too panicked and confused to have a coherent conversation so they just hung up on her.

This product was purchased to assist my mom and served its purpose until I had to cancel the service as my mom no longer had capability to use. Over a 6 month period and several calls asking to cancel and being told to expect email of instructions on how to cancel turned into a nightmare... First of all each time I called they stated an "email" would be forthcoming that each time never came... Each call made to cancel resulted in me having to call again to cancel with no success. And today finally after speaking to at least 10 different reps and yelling to please let me cancel literally begging to allow me to pay this off I hope finally has ended this upsetting situation. A place in my opinion that did this is a scam for poor seniors who are vulnerable. Shame on this company... I was compelled to write this as I hope no one will have to experience what I had to just to cancel a service that wasn't needed anymore. Again shame on them.

If ZERO stars were an option, I would give that rating. To date, we have been charged $1400 for a system that didn't work. We were overcharged the original amount quoted, then the system wouldn't work, then they refunded the incorrect amount, then - after I specifically requested that they simply close the account - they charged us $700 for the "lost" units that they had sent us. You know - the units that never worked, and that they never even once told us needed to be returned. This company is NOT trustworthy, and has no idea what they're doing. STEER CLEAR!!!

I strongly recommend against purchasing services from Medical Guardian because of their predatory and, in my opinion, unethical collections practices. I got a medical guardian device for my mother-in-law in late 2016; she unfortunately passed away late that year. In the chaos that followed (if you've ever lost a parent, I'm sure you can empathize), we lost the device and forgot that we had bought the service in the first place.

I bought a Home Guardian for my 97 year old aunt. We decided to upgrade it to the Active Guardian. Last week I spent over 1 hour on the phone Tuesday - calling in from 2 separate telephones, 2 separate call in numbers and could not reach anyone. I finally called my salesperson who also tried connecting me to customer service - I WAS TRYING TO ACTIVATE THE SYSTEM. After an hour and 45 minutes I got someone who could not help me, was transferred to a manager who could not help me - who said they would have tech service call me the next day because something was not working with the unit. Wednesday - all day - no one called. Thursday, another hour and 40 minutes trying to get thru to anyone to help ACTIVATE THE SYSTEM to no avail. Friday AM I called ASAP and demanded another unit be sent out because the first one would not activate.

I have had the most horrible experience with this company. I ordered a unit and told it was $39.95 per month. Within 5 minutes my Visa was charged $600.00US. When I contacted them I was told it's a deal, buy 8 months get 2 free! Oh great deal! I immediately cancelled my order. The company sent out a unit anyway and now want me to pay to return it. I would NOT recommend this company to anyone. Beware.

Fall Detection Pendant - Very dissatisfied with this product. You have to pay extra for the pendant to detect a fall (about $10. a month). Received the pendant, thought all was well. Then for 9 months a fall would be detected when my 91 year old mother was sitting down, in bed or sitting at the dining room table. There was no fall. Then two days ago, she fell. Did the pendant detect the fall? NO. I was told that the pendant DOES NOT ALWAYS WORK and you must press the button on the pendant. Too bad we were not told this. Fortunately she was not hurt and I was in the next room. Will not be continuing with this company. Make sure you know exactly what you are getting and determine if you want to pay the extra for something that is not guaranteed to work.

It takes over an hour to finally talk to a real person when calling customer support. I paid for and was promised overnight delivery, but it did not arrive. When I finally talked to a real person I was told it did not ship out in time for overnight delivery even though I ordered it early in the morning. My neighbor's wife died Christmas day and he is 90 years old, alone and prone to falling. I am now faced with another three days of checking on him every few hours to make sure he is OK.

I wear my Medical Guardian device around my neck 24 hours a day. I am old and on a walker and I live by myself. I punched the button once when I fell going to the bathroom and I had an ambulance and even the fire department out in front. They all came to the house and picked me when they found me and away they went. It was really neat. I like Medical Guardian, I'm happy with it and it's a good deal.

Spent hours researching companies, paid for service for a year, received the system... and found out only then that the ATT cell service was not strong enough in the area. Now have to mail it back and wait for them to refund us. Very unprofessional.

I live alone and my daughter and granddaughter thought that a medical alert would be wise to have in case something happened if I fell. I wear a Medical Guardian and it's fine. I like it because I go out in the yard and work there in the summertime. It’s nice to feel comfortable about that because sometimes I trip around the yard a little bit. The only thing I don’t like about the bracelet that I have now is the plastic strap that seems to be underneath it sometimes. But I’ll use it until when I make a change at the end of the year then I’d request one that has the velcro on it, which is what I like. I check the device, but not every month, and it’s been great. Also, I’ve told several of my friends who live alone that they need something like Medical Guardian.

I have Medical Guardian and it doesn't give me any trouble. I'm wondering if I'm spending money for nothing, but my kids want me to keep it. Though I'm not really good about checking in and testing it, I know it's there if something happens. I don't take it off except when I take a shower. It's like part of my skin.

The Medical Guardian reps were very understanding and very friendly during the set-up of the device for my mother. We got it because of her age, her fragility, and her sickness. As long as the unit works, I'm happy.

I have heart trouble and I'm by myself. My daughter picked Medical Guardian for me and she doesn't want me to be without it. Though I've not had to use it, Medical Guardian is something that's good if one needs it.

I ordered the Medical Guardian system and wasn't able to get it set up because of a defective part. I returned the entire package, per their request, and they sent me another complete package. I ended up sending the second package back because I couldn't get it set up and had to wait on the phone for up to 30 minutes, while they blasted horrible music in my ears. I have yet to receive my money back. I wasn't able to use the system and prepaid for 3 months. The original order date was Sept 29, 2017 and I haven't heard from them as yet. I refuse to sit on the phone for 30 minutes each time I've called.

I had a knee operation and there’s always a risk of falling. I’ve had Medical Guardian for six months and since then, I feel fine. My everyday life is busy, but the device is comfortable to wear on the wrist and around the neck. Also, when I go to sleep, I leave the device plugged into the charger. However, I’m ambivalent about my experience with Medical Guardian. I’ve tested the device several times and it took the team about four minutes to answer. Their service should improve, that they shouldn’t take long to respond when I call.

Continued to take money from account even after cancelling service AND returning equipment. Company denies equipment ever returned. Cancelled account in August and this company continues to remove money from checking account as of December. Company refuses to return stolen monies by denying that equipment was returned. Just plan on paying these thieves until you close your bank accounts.

We got Medical Guardian for my husband who has peripheral neuropathy. And when I found that one came with another, I was pleased. The rep was very courteous and answered my questions to my satisfaction. He was a good sales person. However, there is one thing that I'm concerned about. We have a yard that is far across at the back. I have found that out in the far corners of the yard, I don't get service. It says the coverage is 600 feet and I don't get nearly that far from that. It's quite possible that I might take another fall and I don't want to be out of range.

I'm living alone and because of my age, I've been having medical alert devices as a preventive measure. I have Medical Guardian and it’s good anywhere. It's easy to deal with and to have but I can't put it any place else except wear the device as a necklace. It sits on the chest but it hit things and goes off when I bend over, which is the only problem I run into.

The only occasion I have used the medical alert device from Medical Guardian was when I fell. This is my first medical alert device. They responded in a timely manner and it was a very successful experience.

I had Medical Guardian for one year as a preventive measure. Everything was fine but I decided to cancel their service because my device from the company I have now has a little monitor that I can carry with me and speak to.

I’m 83 years old and I’ve had two hips replaced, so I want to make sure that I have potential protection wherever I go. If something happens, I want to be able to hit a button and get somebody here. I got the Medical Guardian and several months ago, I threw the thing on the bed, and it clicked off. It alerted the fire department and the fire department could not find where I was. I was in a motel and they had to examine the residential areas within two blocks to find out where I was. It means that they can’t tell where I am within a two block radius or even hundred yard radius. Also one time, I went out to my friend. I put the device on and they couldn’t figure out where I was. I was in Carefree, Arizona in a well-known resort. I’m too lazy to have the device sent back, but I got to find one of these things that has a GPS like my golf course watch.

A friend of mine had Medical Guardian. She had a reason to use it and was very satisfied, and that made me impressed. I have done some falling so I thought about getting one for myself. I have a watch type and a necklace and I make sure that I have them at all times. I feel very confident with them. I've recommended Medical Guardian to others.

I live alone and my family does not live near so I needed a medical alert device for preventive measure. I went online and researched all of them, and I picked Medical Guardian which I thought was the best for the money. Now, I feel more confident having it and it's a cushion in case anything does happen. So far, it has been very pleasant and everyone is responsive. It has been a good experience and I'm satisfied with their service. I’ve recommended it to three friends and they have also gotten it.