Medical Guardian

My mom is elderly and then my brother is a bit handicapped health-wise. I got them a Guardian system several years ago and they loved it. They've renewed this subscription on their own. Recently, my wife and I pulled the trigger on her mom's Medical Guardian program. She lives 30 minutes away. I went down and activated it, set up the pendant and the base station. We activated it with the help of the company and tested the home phone and then the base station. Both were very quick.

I've only had Medical Guardian now for about a month and I have confidence in the unit when I'm out of my home because this unit is about 1,400 steps away from the base. When I first got it, I accidentally set it off and I just went to the main unit and responded to the call. The response was very quick. I let the person know that it was an accident and that it wasn't an emergency. They reset the unit and then I moved on with whatever I was doing in the home. It's been very pleasant and my confidence level is very high with this unit. I feel safe.

When they sent the device to me, it had the options of either wearing it around my neck or wearing it as a belt clip. It has a clip-on on thing. I just wear the thing around my neck. It's not that big a deal. I accidentally bumped it and somebody answered and they asked me if I was okay or if I needed an ambulance. I said, "No, it was an accident." So it works and it's doing what I want it to do. I liked the fact that it can charge for up to five days because there are times when I can't put it on the charger for several days at a time.

The customer service is excellent from purchasing to installing. The sales rep and customer service took their time, researched and made sure all tests were performed correctly. Unfortunately the fall button failed the test and they must send out a new one. I am still wearing it in case I do fall. It allows me to push the button, if I pass out it will be of no use. Customer service promptly shipped a new button to me. I would recommend Medical Guardian to others because of their fantastic customer service and the cost is reasonable. I did extensive research and Medical Guardian was always at the top of the recommendation list.

I've been very pleased so far. Had one mishap where accidentally hit the button and they responded immediately. A couple weeks ago, got a call from them to check on me... I hadn't done my own check to ensure the device was working so they called me to check I'll be going to England in Sept, so that will be the real test. We shall see. For now, I'm very pleased with it. It charges easily. I can wear it either on provided lanyard or clipped to my waist. Like both ways. Not too expensive either.

Once you inquire to learn about their product, they won't leave you alone. Phone call after phone call and email after email. When I called Customer Service (on my own time) and complained to the person who answered the phone, she simply hung up on me! I tried twice and they hung up again. I wouldn't buy from them or make another inquiry as they DO NOT LEAVE YOU ALONE?

Very displeased with the entire experience with Medical Guardian. First, they sent the product to the wrong home - I asked for it to be sent to our home, not my mother's, as I wanted to get it set up first. I had to drive 40 miles to retrieve it. Then, the device would not charge properly or connect to any service at our house or my mother's. Ended up sending it back, which cost me over $20 to ship. Huge waste of time and money. They did refund the $507 I was charged but does not replace all the time, gas and shipping that was spent.

The Medical Guardian device is good. I was moving and something touched the button, and it went off. I like it.

The rep who helped me sign up with Medical Guardian was excellent. Then, I went into the hospital right after I contracted with them. When they didn't hear from me, they reached out to see if they could offer more support. They wanted to help me set it up. I'm looking forward to a very beneficial and successful relationship with them.

It used to be when I tested my Medical Guardian, I got an electronic voice. The electronic voice seemed to be smart enough and they put me through after two rounds of, "I want to talk to a live person." They finally put me into a live person. The live person was very nice and friendly. But that was over a month ago. When I tested this time, I left a message that I wanted to talk to a live person. I said the same thing. But I never heard back from a live person. That made me nervous. I hope that doesn't happen if I ever need it.