Medical Guardian

My mom is elderly and then my brother is a bit handicapped health-wise. I got them a Guardian system several years ago and they loved it. They've renewed this subscription on their own. Recently, my wife and I pulled the trigger on her mom's Medical Guardian program. She lives 30 minutes away. I went down and activated it, set up the pendant and the base station. We activated it with the help of the company and tested the home phone and then the base station. Both were very quick.

I've only had Medical Guardian now for about a month and I have confidence in the unit when I'm out of my home because this unit is about 1,400 steps away from the base. When I first got it, I accidentally set it off and I just went to the main unit and responded to the call. The response was very quick. I let the person know that it was an accident and that it wasn't an emergency. They reset the unit and then I moved on with whatever I was doing in the home. It's been very pleasant and my confidence level is very high with this unit. I feel safe.

When they sent the device to me, it had the options of either wearing it around my neck or wearing it as a belt clip. It has a clip-on on thing. I just wear the thing around my neck. It's not that big a deal. I accidentally bumped it and somebody answered and they asked me if I was okay or if I needed an ambulance. I said, "No, it was an accident." So it works and it's doing what I want it to do. I liked the fact that it can charge for up to five days because there are times when I can't put it on the charger for several days at a time.

The customer service is excellent from purchasing to installing. The sales rep and customer service took their time, researched and made sure all tests were performed correctly. Unfortunately the fall button failed the test and they must send out a new one. I am still wearing it in case I do fall. It allows me to push the button, if I pass out it will be of no use. Customer service promptly shipped a new button to me. I would recommend Medical Guardian to others because of their fantastic customer service and the cost is reasonable. I did extensive research and Medical Guardian was always at the top of the recommendation list.

I've been very pleased so far. Had one mishap where accidentally hit the button and they responded immediately. A couple weeks ago, got a call from them to check on me... I hadn't done my own check to ensure the device was working so they called me to check I'll be going to England in Sept, so that will be the real test. We shall see. For now, I'm very pleased with it. It charges easily. I can wear it either on provided lanyard or clipped to my waist. Like both ways. Not too expensive either.

Unfortunately cell reception in my area is so poor I had to return the watch. They did give me the full refund in a timely manner. Otherwise I did like the features this watch offered. I would not hesitate to recommend this product to others.

MEDICAL GUARDIAN is the most unethical company you can find. I don’t have any services with them but they recently made mistake and sent an emergency notification to my address and resulted in more than $3,000 in damages. After contacting them multiple times they never have records of my complaint/calls and the manager named BARBARA is refusing to talk to me after she told a representative that she will call me to follow up with the mistake they did. I will recommend everyone not to leave your family’s safety in the hands of this unethical company. DO NOT TRUST THIS COMPANY!!!!

I have had this for a month now. It has worked very well. I tested it once and it worked the way it is supposed to. It is lightweight and doesn't interfere with everyday activities. I would recommend it to anyone.

First I had 4 different pendants in 2 years. They just kept breaking. Then I spoke to a customer service and told them that I didn't want it anymore. Then the gentleman told me that I didn't have to send back the broken one and just send back the new one. Then they couldn't find the new one I sent back. And then they charged the 300.00 for the broken one which was a piece of junk. I am going to contact the BBB. Customerservice@medicalguardian was terrible too.

I was looking for a medical alert pendant for my mom. Called several companies. Medical Guardian offered the best customer service from the very beginning. The device is small and simple to use. I am very pleased and would highly recommend to anyone looking for something like this.