Medical Guardian

Medical Guardian

 3.9/5 (74 reviews)
Medical Guardian

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Overall Rating3.9 out of 5
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About Medical Guardian

Medical Guardian offers medical alert devices and monitoring services. Its products include wearable mobile devices and home-based systems with optional fall detection. The company was established in 2005 and is based in Philadelphia, Pennsylvania.

    Pros & Cons


    • 24/7 professional monitoring
    • GPS capabilities
    • Smartwatch options
    • Companion app


    • Some upfront costs
    • No free trial period

    Bottom Line

    You can customize a Medical Guardian system with a range of devices for at-home or on-the-go use. Upfront fees are required for some products, but you can get a discount if you opt into an annual billing cycle.

    Top Medical Guardian Reviews


    I was looking for a medical alert pendant for my mom. Called several companies. Medical Guardian offered the best customer service from the very beginning. The device is small and...

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    The Mini Medical Guardian that I purchased on Amazon works best for me!!! I tried ADT, MobileHelp, Invisawear and Mini Medical Guardian. ADT's medical alert system and MobileHelp ...

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    Medical Guardian alert systems

    What is Medical Guardian?

    Medical Guardian is a medical alert company focused on products that benefit older adults who spend most of their time alone. The base unit and/or wearable device are included as part of each medical alert system plan, with additional equipment available.

    Medical Guardian offers six different service packages, including all-in-one wearable and in-home systems with fall detection and two-way speakers. In-home alert devices have ranges up to 1,400 feet. On-the-go devices have a maximum battery life of seven days, depending on the device.

    How does Medical Guardian work?

    Medical Guardian alert systems are designed for at-home or on-the-go use. With either type of system, when you press the medical alert button, you are connected to a 24/7 medical monitoring center.

    If Medical Guardian cannot confirm your safety after the alert system is activated, the operators quickly dispatch emergency medical services to your exact location.

    The monitoring center does not hold information on your medical history, but it does have access to any notes you have chosen to share in your profile and can get you the help you need, whether it’s sending an ambulance for crisis care or contacting people you know for help in a nonemergency situation.

    Medical Guardian monitoring centers are FM-approved and UL-listed, which means its emergency dispatch services meet specific safety and reliability standards. Medical Guardian monitoring centers also hold TMA Five Diamond certifications for operator training and ESA certifications for providing excellent emergency services.

    Medical Guardian costs

    Medical Guardian equipment fees are generally required for packages where you buy the equipment, but packages with leased equipment don’t have these initial fees. When available, the fall detection upgrade adds $10 a month to the monitoring fee.

    Plan typeEquipment costMonthly fee
    Classic GuardianLease$0$29.95
    Home 2.0Buy$149.95$37.95
    Mobile 2.0Lease$0$44.95
    Mini GuardianBuy/Lease$149.95$39.95
    MG MoveBuy$199.95$39.95
    Plan typeLeaseBuyLeaseBuy/LeaseBuy
    Equipment cost$0$149.95$0$149.95$199.95
    Monthly fee$29.95$37.95$44.95$39.95$39.95

    Medical Guardian devices

    In addition to extra services like fall detection, Medical Guardian plans can come with multiple accessory devices. These devices may be included as part of your package or for an additional monthly fee.

    • Neck pendants: Water-resistant medical alert pendants include adjustable lanyards and have ranges between 600 and 1,300 feet, depending on which system you choose.
    • Wrist buttons: Similar to a watch, these water-resistant help buttons can be worn around your wrist.
    • Wireless wall buttons: Mounted wall buttons can be strategically placed throughout high-risk areas in your home. Wall buttons have a range of coverage up to 500 feet and wirelessly connect to a Medical Guardian monitoring center. Voice-activated wall buttons are also available.
    • Lockboxes: With a lockbox, emergency responders can gain access to your home without causing any damage to doorways. Lockboxes come free with annual subscription plans and can be added to any plan for an additional charge.

    Medical Guardian FAQ

    Is Medical Guardian covered by Medicare?

    Original Medicare does not cover medical alert devices, but some Medicare Advantage plans (Medicare Part C) will partially reimburse you for your medical alert system costs.

    Do I have to sign a contract to get a Medical Guardian medical alert system?

    No, you do not have to sign any contracts to get a Medical Guardian medical alert system. The company offers monthly, quarterly and annual payment plans.

    What is Medical Guardian’s return policy?

    You can call to cancel at any time, but Medical Guardian’s return policy states that any leased equipment must be returned to the company for the cancellation to take effect. Any remaining time left in the service plan period is refunded. Restocking fees may apply.

    Where are Medical Guardian monitoring centers located?

    Medical Guardian’s monitoring center is 100% U.S.-based, but the company doesn’t disclose a more specific location. Its services are available in all 50 states, though.

    Do Medical Guardian emergency response services require a landline?

    Only the Classic Guardian package requires a landline. All other Medical Guardian plans can run on a cellular network.

    Does Medical Guardian offer a warranty on medical alert devices?

    Yes, Medical Guardian provides a warranty against wear and tear. It also offers a Protection Plan that covers any costs related to a lost, stolen or damaged device. This optional plan can be purchased when you buy the system.

    Is Medical Guardian worth it?

    Medical Guardian alert systems can be a smart option for anyone with a critical medical condition or people who are at risk of falling or in recovery from a significant health event. Compare its products and services with those from other medical alert companies to make sure you’re getting the right system for your or your loved one’s needs.

    Medical Guardian Reviews

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    2 featured reviews
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    Page 1 Reviews 0 - 5
    Verified Reviewer Verified Buyer
    Original review: Nov. 5, 2022

    My mom is elderly and then my brother is a bit handicapped health-wise. I got them a Guardian system several years ago and they loved it. They've renewed this subscription on their own. Recently, my wife and I pulled the trigger on her mom's Medical Guardian program. She lives 30 minutes away. I went down and activated it, set up the pendant and the base station. We activated it with the help of the company and tested the home phone and then the base station. Both were very quick.

    The contact center service agents were very cordial and went through their process of identifying who I was, because my wife's mom is on the account. I'm on the account as well. But they went through the protocol. It was a good feeling. We also got a package from them. It was not quite right, initially. Their retention team did a fabulous job in making sure that they did make it right the second time. They put me in touch with a guy out of Philadelphia on the retention team and he was very responsive. He listened and was very proactive.

    5 people found this review helpful

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      Verified Reviewer Verified Buyer
      Original review: Nov. 5, 2022

      I've only had Medical Guardian now for about a month and I have confidence in the unit when I'm out of my home because this unit is about 1,400 steps away from the base. When I first got it, I accidentally set it off and I just went to the main unit and responded to the call. The response was very quick. I let the person know that it was an accident and that it wasn't an emergency. They reset the unit and then I moved on with whatever I was doing in the home. It's been very pleasant and my confidence level is very high with this unit. I feel safe.

      3 people found this review helpful
      Verified Reviewer Verified Buyer
      Original review: Nov. 5, 2022

      When they sent the device to me, it had the options of either wearing it around my neck or wearing it as a belt clip. It has a clip-on on thing. I just wear the thing around my neck. It's not that big a deal. I accidentally bumped it and somebody answered and they asked me if I was okay or if I needed an ambulance. I said, "No, it was an accident." So it works and it's doing what I want it to do. I liked the fact that it can charge for up to five days because there are times when I can't put it on the charger for several days at a time.

      4 people found this review helpful
      Verified Reviewer Verified Buyer
      Original review: Aug. 5, 2022

      The customer service is excellent from purchasing to installing. The sales rep and customer service took their time, researched and made sure all tests were performed correctly. Unfortunately the fall button failed the test and they must send out a new one. I am still wearing it in case I do fall. It allows me to push the button, if I pass out it will be of no use. Customer service promptly shipped a new button to me. I would recommend Medical Guardian to others because of their fantastic customer service and the cost is reasonable. I did extensive research and Medical Guardian was always at the top of the recommendation list.

      9 people found this review helpful
      Verified Reviewer Verified Buyer
      Original review: July 25, 2022

      I've been very pleased so far. Had one mishap where accidentally hit the button and they responded immediately. A couple weeks ago, got a call from them to check on me... I hadn't done my own check to ensure the device was working so they called me to check I'll be going to England in Sept, so that will be the real test. We shall see. For now, I'm very pleased with it. It charges easily. I can wear it either on provided lanyard or clipped to my waist. Like both ways. Not too expensive either.

      5 people found this review helpful
      Verified Reviewer Verified Buyer
      Original review: May 27, 2023

      Unfortunately cell reception in my area is so poor I had to return the watch. They did give me the full refund in a timely manner. Otherwise I did like the features this watch offered. I would not hesitate to recommend this product to others.

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      Verified Reviewer
      Original review: May 13, 2023

      MEDICAL GUARDIAN is the most unethical company you can find. I don’t have any services with them but they recently made mistake and sent an emergency notification to my address and resulted in more than $3,000 in damages. After contacting them multiple times they never have records of my complaint/calls and the manager named BARBARA is refusing to talk to me after she told a representative that she will call me to follow up with the mistake they did. I will recommend everyone not to leave your family’s safety in the hands of this unethical company. DO NOT TRUST THIS COMPANY!!!!

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      Verified Reviewer Verified Buyer
      Original review: May 5, 2023

      I have had this for a month now. It has worked very well. I tested it once and it worked the way it is supposed to. It is lightweight and doesn't interfere with everyday activities. I would recommend it to anyone.

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      Verified Reviewer
      Original review: April 27, 2023

      First I had 4 different pendants in 2 years. They just kept breaking. Then I spoke to a customer service and told them that I didn't want it anymore. Then the gentleman told me that I didn't have to send back the broken one and just send back the new one. Then they couldn't find the new one I sent back. And then they charged the 300.00 for the broken one which was a piece of junk. I am going to contact the BBB. Customerservice@medicalguardian was terrible too.

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      Verified Reviewer Verified Buyer
      Original review: April 25, 2023

      I was looking for a medical alert pendant for my mom. Called several companies. Medical Guardian offered the best customer service from the very beginning. The device is small and simple to use. I am very pleased and would highly recommend to anyone looking for something like this.

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      Medical Guardian Company Information

      Social media:
      Company Name:
      Medical Guardian
      Year Founded:
      1818 Market St., Suite 1200
      Postal Code:
      United States