Medical Guardian

The customer service is excellent from purchasing to installing. The sales rep and customer service took their time, researched and made sure all tests were performed correctly. Unfortunately the fall button failed the test and they must send out a new one. I am still wearing it in case I do fall. It allows me to push the button, if I pass out it will be of no use. Customer service promptly shipped a new button to me. I would recommend Medical Guardian to others because of their fantastic customer service and the cost is reasonable. I did extensive research and Medical Guardian was always at the top of the recommendation list.

I've been very pleased so far. Had one mishap where accidentally hit the button and they responded immediately. A couple weeks ago, got a call from them to check on me... I hadn't done my own check to ensure the device was working so they called me to check I'll be going to England in Sept, so that will be the real test. We shall see. For now, I'm very pleased with it. It charges easily. I can wear it either on provided lanyard or clipped to my waist. Like both ways. Not too expensive either.

I was looking for a medical device that I could have with fall alert protection. Medical Guardian is supplying me with this protection. I was not happy with the first equipment I received but when called to set up the system, I was told of optional pieces. I am now thrilled with my small pendant and the system. Hopefully I will only have to press the alarm button once a month for a test.

I spoke to Allison. She was well informed and very polite. She answered all my questions and made me feel comfortable making my decision to go with Guardian.

I received my Mini Guardian three days ago. I charged the battery then spoke with a women who went over my instructions. Very easy to set up. Thank you, Carol

It is very easy to set up. We got both the wrist unit and the neck pendant, so if we get tired of one, we can switch. Three dollars more per month to add that option. We are pleased and will recommend it to our friends. I sure hope that Medical Guardian does not sell my phone number or e-mail!!! THAT would piss me

off. !!!!

Our experience was great when we purchased this system. We thought we were all set and 90 year old mom felt safer in her own home. 2 years later she fell in her kitchen and pressed the button for 3 1/2 hours and got nothing. Thank God my brother came and found her. She broke her hip and is going to rehab but has expressed she is not safe at home because the device did not work. She would rather go to a nursing home than return home.

Purchased a Medical Alert System for my mother, at the time 86. It was supposed to have "fall protection". After she fell, no detection, we were advised the one they sent us did not have the fall protection. I had been paying for that for almost 5 years. Last year they offered me a small credit. I always pay per year vs per month. Sadly, my mother passed away. Instead of refunding 4 months -- they told me the previous credit I was given offset any refund I would have gotten. Obviously --- they didn't care why they had given me the previous credit. Also charged me a $50 restocking fee -- which no one conveniently mentioned. I prefer to not do business with companies who don't treat customers fairly. I would not recommend Medical Guardian.

So far this unit has performed as stated. I like that the monitor is loud and easily heard. I have the additional fall monitor for my husband which enables me to go out to the pool or grocery store knowing if he falls, I will be contacted by phone.

When my dad died I notified them and was given a RMA to return the equipment. They received it 5 days later. I have provided the tracking number multiple times and they still have not processed my return almost 2 months after getting the equipment back. They are still billing me. I have contacted them several times and get a different story each time. They collected an additional payment and have not refunded it back to my card. The monitoring services were great but prepared for a nightmare when you try to cancel the service.

My husband fell and the device did not recognize that he fell. Luckily he wasn’t hurt and neighbors saw him and did help him up. This is the second time that this happened. First time I excused as he was sitting in a chair and slipped to the ground. Thought maybe he was too low recognize that he fell.