Medical Guardian

My mom is elderly and then my brother is a bit handicapped health-wise. I got them a Guardian system several years ago and they loved it. They've renewed this subscription on their own. Recently, my wife and I pulled the trigger on her mom's Medical Guardian program. She lives 30 minutes away. I went down and activated it, set up the pendant and the base station. We activated it with the help of the company and tested the home phone and then the base station. Both were very quick.

I've only had Medical Guardian now for about a month and I have confidence in the unit when I'm out of my home because this unit is about 1,400 steps away from the base. When I first got it, I accidentally set it off and I just went to the main unit and responded to the call. The response was very quick. I let the person know that it was an accident and that it wasn't an emergency. They reset the unit and then I moved on with whatever I was doing in the home. It's been very pleasant and my confidence level is very high with this unit. I feel safe.

When they sent the device to me, it had the options of either wearing it around my neck or wearing it as a belt clip. It has a clip-on on thing. I just wear the thing around my neck. It's not that big a deal. I accidentally bumped it and somebody answered and they asked me if I was okay or if I needed an ambulance. I said, "No, it was an accident." So it works and it's doing what I want it to do. I liked the fact that it can charge for up to five days because there are times when I can't put it on the charger for several days at a time.

The customer service is excellent from purchasing to installing. The sales rep and customer service took their time, researched and made sure all tests were performed correctly. Unfortunately the fall button failed the test and they must send out a new one. I am still wearing it in case I do fall. It allows me to push the button, if I pass out it will be of no use. Customer service promptly shipped a new button to me. I would recommend Medical Guardian to others because of their fantastic customer service and the cost is reasonable. I did extensive research and Medical Guardian was always at the top of the recommendation list.

I've been very pleased so far. Had one mishap where accidentally hit the button and they responded immediately. A couple weeks ago, got a call from them to check on me... I hadn't done my own check to ensure the device was working so they called me to check I'll be going to England in Sept, so that will be the real test. We shall see. For now, I'm very pleased with it. It charges easily. I can wear it either on provided lanyard or clipped to my waist. Like both ways. Not too expensive either.

In the literature, it says compatible with Verizon and AT&T! Actually, the mini it only Verizon, and the 2.0 Is AT+T! I don’t get Verizon reception, I ordered the Mini and had to send it back, then get the 2.0! No big thing, and I like the 2.0!

The unit was very easy to set up. The activation department helped me with great patience. Best I’ve ever worked with. It’s so convenient and comfortable to wear the lanyard and to charge the unit. I know if I have any questions, the representatives will be there to help me.

Ordered this over phone for a loved one that passed before we even opened the box. I asked if I could return it. They said yes. I get an envelope that offers to help the planet by 'recycling' the unit - without any refund! Even though I called and cancelled, they keep charging $49.95/mo, and when I called Keybank to dispute, they came back saying that MG proved I agreed to it. I had to cancel the card!

This is the only device I have tried but feel this one is good for me. A couple of times I have dropped it while taking it off and was immediately notified that it picked up a possible fall. I was given immediate instructions of what to do to deactivate a call to authorities. I am thus far happy with my choice.

I am pleased with the device especially for showering. My only complaint is I can not tell when it is fully charged. When I put it on charger it says charging, but needs to say fully charged when it is ready.