Medical Guardian

When they updated from G4 to G5 they changed out the machines and the wrist bands. The new wrist bands have no metal clasp. The have a plastic push nubbins. The don't stay on. My mom hates it. She called and they said they would send old bracelet. She got new ones again. Then I called and ask her to be switched back to 4G with the better bracelet. I was told it would ship next day. She got it and it the SAME one she already has. These are elderly people. Customer service is terrible. We are switching companies. Her neighbor is having the same issue. Shame on Medical Guardian for sending non senior citizen bracelets.

I buy few medicine and they give me on-time delivery. This is really good. they also reply me instantly. I think they are very responsive about the time. Overall, the experience is good and I would recommended everyone. Thanks.

The device worked very well for my mother the choice of a necklace or a wrist band was very nice to have. It allowed her to stay independent much longer because if she fell help would be on the way immediately. They always called me at home to notify me that her device had been activated. Peace of mind... priceless.

I was very excited about the Freedom Guardian Watch because it was everything I needed for my mother. I read the reviews and did my research then placed my order. This arrived in about 5 days and I was quick to charge it for the night so I could set it up in the morning. I woke up, made my coffee and called the company to activate it. Now, I live in the suburb of a large city and getting a phone signal is not a problem. This was a problem for the watch so the Tech asked if I could try standing outside to see if this would help. It seems that a metal roof or siding will block the signal (I have neither). Well, there is freezing rain and sub zero but I took one for the team and went outside (really the doorway and held the watch out further) this changed nothing. The watch would not connect to the signal of AT&T.

My mother has the MiniGuardian, and recently fell (first incident with the unit). The system did in fact summon an ambulance crew (my mother pressed the button). But the crew could not get into the house for 15 minutes -- until I noticed flashing red lights from the window and opened the front door (I was actually home, but was pre-occupied in a different part of the house). What about the lockbox code? The crew was told by the dispatcher there was no such code. But after the incident, I called customer service and inquired about the lockbox code and the rep immediately told it to me! But the dispatcher (called the next day by pressing the button on the device) stated there was no lockbox code.

The Medical Guardian equipment was bulky and heavy, and my mom didn't like it; we tried two different products, so we gave it all a shot. I received confirmation that the returned equipment was received on 8/6/2020 and was told to allow a ridiculous 30 days for a refund. I went along, but when I hadn't received a refund my next credit card bill, I called on 9/21/20. Still no refund on 9/24, so I submitted a dispute via my credit card company. On 10/11/2020 the credit card company reversed its refund and told me the dispute was still in play.

I order the home medical alert system for my mother end of 2019. I was told when I purchased the system and paid for a year of services that I had 30 days to try the product, and would receive a full refund if I was not satisfied. I made sure the warranty was for 30 days because this was a Christmas gift, and I knew my mother would be leaving for 2 weeks the day after Christmas, so it would be at least 2 weeks before she could try it out. I asked extensive questions about the warranty and return policy, and because of the answers I received I was comfortable paying for a year of services. That was a mistake.

I can't get up when I fall. I now have Medical Guardian's device that goes around my neck. It goes when I go. I haven't had to use it, but so far it's easy to handle. The Medical Guardian team has been very cooperative and very easy to deal with.

I'm 82 years old, living alone and I have issues as well as a pacemaker. I wanted to make sure I was covered and so I got a medical alert. I got a Medical Guardian and put a lockbox outside my house in case the fire department has to come in. Medical Guardian would notify them so at nights, I have their device around my neck and by the bed. During the day, I have my Medical Guardian watch on. Having it makes me feel secure and safe.

I had a ministroke and I would pass out and lose my balance. I live out in the country in Marion, Arkansas where phone service is not doing well. I got myself a cell phone that has a button that I push when I have an emergency. When I had a ministroke, I used the dial and somebody came by and helped me out. The ambulance came and took me to the hospital. When I got out, one of my children said something about getting me a push button. Now I have a device on my neck from Medical Guardian. The button is there for me when I need it. I also have a button in each room.