Medical Guardian Reviews
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About Medical Guardian
Medical Guardian offers medical alert devices and monitoring services. Its products include wearable mobile devices and home-based systems with optional fall detection. The company was established in 2005 and is based in Philadelphia, Pennsylvania.
- 24/7 professional monitoring
- GPS capabilities
- Smartwatch options
- Companion app
- Some upfront costs
- No free trial period
Helpful Reviews
Medical Guardian alert systems
MGClassic
$31.95 per month
Landline-based medical alert system comes with base unit, wristband, pendant and charger. It has a 1,300-foot range and up to 32 hours of backup battery power.
MGHome Cellular
$38.95 per month
Cellular system comes with base unit, wristband, pendant, charger and access to the MyGuardian app. It has a 1,400-foot range and 32-hour backup battery.
Mobile 2.0
$44.95 per month
Designed for on-the-go use. Features advanced location monitoring with 4G LTE, Wi-Fi, GPS and optional fall detection. It’s water-resistant with five-day battery life.
MGMini
$43.95 per month
Tiny, light and discreet mobile device with robust protection. Features on-demand GPS, up to five-day battery life, fall detection, water resistance, AT&T access and false alarm cancellation.
MGMini Lite
$46.95 per month
Portable safety device with Verizon 4G LTE, GPS tracking, fall detection, water resistance, real-time location sharing, step tracking and calendar reminders. Works without a phone.
MGMove
$42.95 per month
Smartwatch with touch-screen help button for emergencies. Optional Social Circle App lets you connect with loved ones.
How Medical Guardian works
Medical Guardian alert systems are designed for at-home or on-the-go use. With either type of system, when you press the medical alert button, you’re connected to a 24/7 medical monitoring center.
Once connected to an operator, you describe your situation. The operator then gets you the appropriate help, whether that means sending an ambulance or contacting people you know for non-emergency support.
If the operator can’t confirm your safety after the alert is activated — for example, if you’ve had a stroke and can’t speak — emergency medical services are automatically dispatched to your location.
Medical Guardian costs
As of publishing, Medical Guardian’s monthly cost starts between $31.95 and $46.95. If you want fall detection, expect to pay $10 more per month. There’s no activation fee, and shipping costs $12.50.
| Monthly fee | Upfront equipment costs | Fall detection | Includes GPS | |
|---|---|---|---|---|
| MGClassic | $31.95 | $0 | +$10 per month | |
| MGHome Cellular | $38.95 | $149.95 | +$10 per month | |
| MGMini | $43.95 | $199.95 | +$10 per month | |
| MGMini Lite | $46.95 | $149.95 | +$10 per month | |
| Mobile 2.0 | $44.95 | $0 | +$10 per month | |
| MG Move | $42.95 | $199.95 |
Medical Guardian annual pricing
Medical Guardian offers a tiered pricing structure. You can pay monthly, quarterly or annualy for your system. Members who sign up for an annual plan will have more monthly cost savings than those who sign up for a quarterly or monthly plan. Below is a breakdown of the annual pricing.
- MGClassic: $335.40 ($27.95 per month)
- MGHome Cellular: $419.40 ($34.95 per month)
- MGMini: $479.40 ($39.95 per month)
- MGMini Lite: $515.40 ($42.95 per month)
- MGMove: $467.40 ($38.95 per month)
Medical Guardian has two system options: You can lease the equipment (MGMini, Mobile 2.0 and MGClassic) or purchase it (MGHome Cellular and MG Move).
If you opt for leased equipment, you don't have to pay anything upfront. Instead, you pay a monthly fee that covers the equipment lease and monitoring services. Just keep in mind that the equipment belongs to Medical Guardian, so you’ll need to return it at the end of your contract or if you decide to cancel. Failing to do so will result in additional charges.
One thing to be mindful of is the company’s cancellation policies and restocking fee. A reviewer in California said: “I would have to wait 30 days from the receipt of the equipment to refund my money, plus [the agent] mentioned I would have to pay a $50 restocking fee.”
“Even though I called and canceled, they keep charging $49.95 per month,” a reviewer in Ohio said. They disputed the charge with their bank, but the bank “came back saying that [Medical Guardian] proved I agreed to it. I had to cancel the card!”
Additional equipment
Additional equipment — Elite 911, fall detection pendants and wall buttons — are available for purchase. For $6.99 more per month, you can get an MG Protection Plan, which provides extra support and equipment replacement.
- Fall detection pendant: For an extra $10 per month, you can get a water-resistant fall detection button. It comes with a lanyard and is worn around the neck.
- Elite 911: For an extra $9.99 per month, you can get a one-button speaker box that automatically connects to the 911 operator nearest you. It works on any cell network and has an unlimited range of coverage.
- Voice-activated wall button: For an extra $5 per month (per button), you can get a device that automatically calls ADT’s monitoring center if you say "Call Medical Guardian” twice. It’s water-resistant, making it ideal for bathrooms and kitchens.
- Wireless wall button: For an extra $2.99 per month (per button), you can get an extra water-resistant button. It’s easy to install and works within 500 feet of the base unit.
How does Medical Guardian compare?
Compare Medical Guardian costs and services with similarly rated medical alert companies.
| Company | Monitoring fees | Equipment cost | Activation fee | Fall detection | Trial period | |
|---|---|---|---|---|---|---|
 Medical Guardian | Get Pricing | $27.95 to $42.95 | $149.95 to $199.95 | $0 | $10 per month |  |
 Medical Alert | Learn More | $27.95 to $47.95 | $0 | $99.95 to $159 programming fee | Available | No |
 ADT Medical Alert | Get Pricing | $31.99 to $41.99 | $0 (excludes add-ons) | $99 | $11 per month | |
 Lifeline | Learn More | $34.95 to $49.95 | $0 | $99.95 | $15 per month | |
 Life Alert | Get Pricing | Not disclosed | $0 | Not disclosed | | |
Medical Guardian FAQ
Is Medical Guardian’s monitoring center reliable?
Medical Guardian’s monitoring centers are FM-approved and UL-listed, which means its emergency dispatch services meet specific safety and reliability standards. Centers also have TMA Five Diamond certifications.
Do I have to sign a contract to get a Medical Guardian system?
You do not have to sign any contracts to get a Medical Guardian medical alert system. The company offers monthly, quarterly and annual payment plans.
What is Medical Guardian’s return policy?
Call Medical Guardian and choose the cancellation option. If you haven't purchased the equipment, you must return all equipment and accessories. If you purchased the equipment, the service will be canceled upon receipt of the cancellation letter.
You may be eligible for a prorated refund for any unused prepaid service period, but it’s possible you will have to pay a restocking fee. Please note that the refund process may take up to 30 days after Medical Guardian receives your system or cancellation letter.
Do Medical Guardian emergency response services require a landline?
Only the MGClassic package requires a landline. All other Medical Guardian plans can run on a cellular network.
Does Medical Guardian offer a warranty?
Medical Guardian provides a warranty against wear and tear. It also offers a Protection Plan that covers any costs related to a lost, stolen or damaged device. This optional plan can be purchased when you buy the system.
Still have questions?
Is Medical Guardian worth it?
Medical Guardian alert systems can be a smart option for those who have a critical medical condition, have a high risk of falling or are in recovery from a significant health event. You can select from in-home, mobile and smartwatch devices.
We like that Medical Guardian has a wide range of equipment options, and its straightforward purchase process is helped along by representatives. It’s also one of our top picks for systems with fall detection and medical alerts with GPS.
All devices are monitored and can connect you to a dispatch center that can get you the help you need 24/7. The MGHome Cellular has a range of 1,400 feet — one of the largest we’ve seen on a home-based system.
Medical Guardian Reviews
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 22, 2026
I'm a widow living alone, but younger than most I know. A friend strongly encouraged me to get a service to help should I have any medical issues while alone - following a medical emergency. A few weeks ago I fell due to dizziness so I needed help but not an ambulance. The button registered my fall but I canceled it thinking I didn't want an ambulance, just a friend's help. I pushed the button and asked them to call one of my emergency contacts. They kept me on hold while they called and then told me my friends was on the way. I was nowhere near my phone so this was a godsend. I'm so glad I can use it for both big and more minor issues!
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Reviewed May 9, 2026
Sales associates was extremely helpful. She asked me a little about who I was shopping for and some simple background about him so she could make sure she was making the right recommendations. She was not pushy and did not feel like a sales person but rather an advocate. The quote was reasonable and easy to understand without too many “extras” thrown at me that I did not need. We have not yet received the medical alert device so I cannot comment on it but as far as the experience, I feel confident this will give us the peace of mind we need for my dad.
Reviewed March 23, 2026
I've used Medical Guardian for several years since my husband passed away. They are reliable and efficient. My family and close friends know they will be contacted if I'm having a medical emergency. Last September I fell from a stepladder and could not get up. Fortunately my medical guardian lavaliere was on. I had 2 tears in my rotator cup and 3 compression fractures in my back. They called the EMTs for me and gave them my entry information. Otherwise I would have pain on the floor for hours.
Reviewed March 15, 2026
At age 90 and living alone in a rural area, I'm grateful for my Medical Guardian which I wear daily (except when I'm with people) for the feeling of security it provides me. I rarely fall and take care not to fall but know that I could fall at any time. I've had my Medical Guardian for going on three years now and thankfully have never had to use it.
Reviewed March 13, 2026
The Medical Guardian system worked very well for my family member, Dawn ** for around two years. It gave us peace of mind and more safety for her as she navigated physical challenges. We were very satisfied. At this time, we wish to cancel the service because as of March 1, she moved into an assisted living facility and no longer needs this help. How do I do this? Sincerely, Kathleen **
Reviewed June 3, 2026
Nicholas was great to work with. He answered all the questions we had.
Reviewed May 18, 2026
When I acquired Medical Guardian for my mom, they made it EXTREMELY easy. The sales consultant, Summer was great! She explained everything and I could understand her. My mom passed away and now I’m trying to cancel the service. I still had Summer’s direct line phone number. She answered and was very friendly. But to cancel service you have to talk to the Retention department. Summer transferred me and after holding for 10 minutes, I hung up and called back. I wanted to make sure I was calling during their normal hours. Someone else picked up the sales line immediately. They confirmed the retention department is open. I started this process at 8:00 a.m. apparently, right when they opened. The automated system wanted to know why I was cancelling. I stated “My mom passed away”. The automated system offered their condolences. SMH.
At the time of writing this review, I am still on hold and have spent 47 minutes on hold. I’m being told my call is important to them. They have a system sophisticated enough to offer condolences, but I’m dealing with a corporation who knows it’s more profitable to have sales reps available, but not considerate enough to have reps available to handle clients who are dealing with cancellations, during a sad time.
Reviewed May 18, 2026
Great system. Works as described. Used it several times. One problem is battery life. Other systems not rated as well have batteries with longer life. Even though I stay with it because it works well.
Reviewed May 14, 2026
The device works well. The company has been very responsive. I wish they made some sort of accelerometer device, maybe it is a feature in their watch. Also for people with dementia, if there were some say to remind them of what they can do in emergency situations it would be nice.
Reviewed April 29, 2026
Easy to set up, staff is very knowledgeable and responsive. I have never used this system in an emergency so I can’t speak to that. However I have no doubt that this system will work as advertised, from what I have learned from my research into comparative systems on the market.
Medical Guardian Company Information
- Company Name:
- Medical Guardian
- Year Founded:
- 2005
- Address:
- 1818 Market St., Suite 1200
- City:
- Philadelphia
- State/Province:
- PA
- Postal Code:
- 19103
- Country:
- United States
- Website:
- www.medicalguardian.com
