Medical Guardian
Here at Medical Guardian, we've become an industry-leading provider of personal emergency response systems by using the most up-to-date technology for each of our products. We provide all of our customers with affordable and reliable medical alert service options to help them continue to live safe and independent lives at home. With a wide range of products and life safety consultants available to help tailor your service to your specific needs, we guarantee round-the-clock protection and help when you need it most.
BOTTOM LINE
Medical Guardian provides home and mobile medical alert systems to ensure safety anywhere. There’s no free trial period, but Medical Guardian prices are competitive, installation is easy and you can cancel anytime.
PROS
- Variety of options to fit any lifestyle
- Automatic fall detection available
- No long-term contract
CONS
- No free trial period
Top Medical Guardian Reviews We Found
In fact, it has come in useful for me twice. When I called them, they sent an ambulance out immediately. I don’t think I was alone for more than five minutes. It saved my life… It gives me a lot of feelings of security and I would recommend it...
Read full reviewMy children… ordered a Medical Guardian for me and it goes around my neck. When I got it just about three months ago, I fell and I pushed the button. And all the worst things happened very quickly. I got help fast. I went into the hospital… But I'm safe now.
Read full reviewWhat is Medical Guardian?
Medical Guardian products can benefit older adults who spend most of their time alone. With services like activity monitoring and fall detection, Medical Guardian alert systems can also be a smart option for anyone with a critical medical condition, is hard of hearing, a fall risk or are recovering from a significant health event.
Medical Guardian offers six different service plans that can fit almost any lifestyle or budget, and system options include in-home and on-the-go portable devices. Fall detection can be included with any plan for an additional charge.
Although Medical Guardian doesn't offer a free trial period, there is no service cancellation fee, and customers receive full prorated refunds for unused time. Another plus for customers is the flexibility of Medical Guardian's monitoring agreements. Medical Guardian monitoring centers provide 24/7 emergency response. Automatic monthly tests ensure that two-way voice communication technology is always working.
At-Home Medical Guardian systems
Medical Guardian’s mobile systems all come with standard cellular connections and one-touch alert signals. On-The-Go Medical Guardian devices are portable, rechargeable, and have built-in GPS tracking.
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Medical Guardian’s Classic Guardian medical alert system is the least expensive in-home option. The package comes with a neck pendant or wristband medical alert help button and a two-way communication console with a 60-decibel base speaker. The wearable help button is waterproof, so it works in the shower or bath. The Classic Guardian system requires a landline to operate.
Power outage protection means the Medical Guardian Classic alert system will work up to 32-hours without electricity. Select between monthly, quarterly, semi-annual or annual payments. The annual plan is the best value and includes a free month of service, free second button, free lockbox, free ground shipping and free equipment for new customers.
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Medical Guardian’s best value for an in-home system is the Home Guardian. Home Guardian comes with a wearable medical alert button and base station. The wearable alert device can be worn on a neck pendant or wristband, and the base station has a 60-decibel speaker and a LED display screen that shows the date, time, temperature, signal strength and battery indicators. The wearable alert device can be worn on a neck pendant or wristband. Equipment is free with subscription.
Home Guardian uses a nationwide cellular network that wirelessly connects with the base station and wearable emergency button. Power outage protection has a 30-hour back-up battery. You also have the option to select monthly, quarterly, semi-annual or annual billing. Customers who choose annual billing get a discount rate, plus a free month of service, second button, lockbox and ground shipping at no extra cost.
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Family Guardian is Mobile Guardian’s most advanced home medical alert system. The Family Guardian system includes an 80-decibel base system for two-way communication, three in-home activity sensors, and a wearable emergency button. Select from a neck pendant or black wristband wearable alert devices — both waterproof and free with subscription.
Activity sensors combine the benefits of medical alert devices and activity monitoring through the Family Guardian app, letting caregivers remotely check on loved ones with their smartphones, tablets, and desktops or laptops. Power outage protection ensures the device will work up to 32 hours if the power goes out. Medical Guardian’s Family Guardian system uses cellular service, so no landline is required.
On-The-Go Medical Guardian systems
Medical Guardian’s mobile systems all come with standard cellular connections and one-touch alert signals. On-The-Go Medical Guardian devices are portable, rechargeable, and have built-in GPS tracking.
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Mobile Guardian is Medical Guardian’s most popular system. Mobile Guardian package comes with a standalone mobile medical alert device, choice of help button and a charging cradle. Users can contact emergency operators through the portable device’s two-way speaker up to 350 feet from the device. The portable device is rechargeable and has built-in GPS technology.
Select from monthly, quarterly, semi-annual or annual billing cycles. The annual plan comes with a slight discount, plus it includes a free month of service, free second button, free lockbox and free ground shipping.
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Active Guardian is Medical Guardian’s all-in-one mobile medical alert system. Active Guardian systems include a portable medical alert device that can be worn on an adjustable lanyard. The device also comes with built-in GPS and WiFi location technology so you can feel safe if in your home, yard and around town. The wearable device is waterproof and allows direct communication with an emergency operator.
You can choose monthly, quarterly, semi-annual or annual subscription types. Annual subscriptions come with a free month of service, free lockbox, free ground shipping and free equipment for new customers.
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Freedom Guardian is Medical Guardian’s newest medical alert device. Resembling a smartwatch, the Freedom Guardian features advanced location tracking, text to speech messaging, low-battery notifications, alerts, and reminders for daily tasks and weather forecasts.
Freedom Guardian is available in black or white and includes an adjustable wristband. Unlike Medical Guardian’s other medical alert system packages, Freedom Guardian costs $99 for the equipment. For monitoring service, you can select from multiple payment schedules, but the annual subscription type includes a free month of service, free lockbox and free ground shipping.
Medical Guardian cost comparison
Medical Guardian subscribers get a small discount for annual payments, plus other perks like free lockboxes and free ground shipping.
| Medical Guardian system | Monthly payment | Quarterly payment | Semi-annual payment | Annual payment |
|---|---|---|---|---|
| Classic Guardian | $29.95 | $89.85 | $179.70 | $329.45 |
| Home Guardian | $34.95 | $104.85 | $209.70 | $384.45 |
| Family Guardian | $79.95 | $239.85 | $479.70 | $879.45 |
| Mobile Guardian | $49.95 | $149.85 | $299.70 | $549.45 |
| Active Guardian | $39.95 | $119.85 | $239.70 | $439.45 |
| Freedom Guardian | $44.95 | $134.85 | $269.45 | $494.45 |
Medical Guardian Reviews
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I'm alone. My husband died. My children had to make sure I had safety. They ordered a Medical Guardian for me and it goes around my neck. When I got it just about three months ago, I fell and I pushed the button. And all the worst things happened very quickly. I got help fast. I went into the hospital. I broke my hip. But I'm safe now.
Lorraine, we're happy that we were able to be there for you in your time of need and that you were able to get help when you needed it. We hope that you are doing well in your recovery. Thanks for the review!
I was in the hospital for something that was very physically limiting and when they sent me home, it was with a household caregiver who stayed with me for a couple of weeks. At about the same time, this Medical Guardian came in through the mail and I love it. It has a range of 600 feet so I just use it around the house. But when I’m home is when I need it anyway because I’m alone. In fact, it has come in useful for me twice. When I called them, they sent an ambulance out immediately. I don’t think I was alone for more than five minutes. It saved my life. I used it for the second time recently. I kept falling and passing out so they came and got me through the Medical Guardian. It gives me a lot of feelings of security and I would recommend it. I use it at night too because I’m a little nervous about what might happen so it comes in very handy.
Jai, thank you for the review. We're happy to have been there for you when you needed assistance. We hope you are doing well after your most recent incident. Stay safe!
When I googled the devices, I saw that one had a better rate. I called and I liked what they had to say. So that's the one I went with. We were given both the wrist band and the necklace. He chose the wristband and it was easy to use the device and set up everything. You had to follow the directions which were very user-friendly. The only issue that we have is that we have a two-story house and the bedrooms are upstairs. I moved the box that would be alerted if there was an emergency to a center hall table. But even with that, if my husband fell upstairs, he'd have to yell pretty loudly and if he's knocked unconscious, obviously he can't. But Medical Guardian assured me that they would call out twice and if they would not get a response, they would automatically send the police, the fire truck and the ambulance – the whole gang would apparently come.
But I also believe that that's true of all the devices, that it works within a certain radius but it doesn't pick up the sound. We kept testing it and testing it. We moved it from place to place but the rep couldn't really make out what we were saying from upstairs in the bedroom. But we figured the center hall was the most logical place. We had to keep it centrally located. I set this up because I'm still working and my husband would be home alone and he is handicapped. So we set this up with that in mind. We had a home health aid coming in at a time but it was not for the entire day. Nonetheless, I felt very confident and secure knowing that he was in good hands whether it'd be because of the home health aid or if he was alone that if something were to happen, we have the additional security of the Medical Guardian.
Initially, when I was setting it up, I had an issue trying to reach someone. I thought it wasn’t a good first impression but they more than made up for it. They apologized profusely. I had paid for the whole year and they actually gave me three additional months because they knew that it was a serious situation. They got right on it and told me what they were going to do so that would never happen again.
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On January 12th, I passed out and I wasn't coming to. My husband's memory is going and he can't use a cellphone anymore. He's forgotten how to. We live in a gated community and he took the car, went to the front gate, and asked them to call an ambulance. But the ambulance got to the house before he got back from the front gate, so they broke down my back door to get in. It was quite the thing, which I don't remember any of. I spent 10 days in the hospital. My family all insisted that we should have these bracelets or necklaces to call for help if needed. We agreed and got Medical Guardian.
My husband fell out of bed last week and hurt the muscles or ribs on the left side of his chest. He landed facedown next to the bed. And I thought he said he hit his head. He said he didn't do that. But I heard him hit the floor. I was asleep and that woke me up. I was very concerned so I used the medical alert button. They called our son and he told them to get the ambulance. My husband was dressed when the paramedics arrived and he talked to them, but he refused to go to the hospital.
Their reps were quicker than I thought. We have an ambulance station a block from the house and it seemed to take forever for the ambulance. I found out they came from a different section in our county, which means the ambulance that was close was already out on a job. They had to get one from further away so that delay was because of the situation with the ambulances, not with the Medical Guardian. I have no problem with them at all. When one of our buttons got pressed, they called and they were very polite and nice that it was an accident.
The gal told me I should test the devices every now and then. I made a test for the one that hangs on my neck and it worked beautiful. I called them and they said, “Oh, we know it’s a test. That’s great.” But just now, I made a test for the one that goes on my wrist, and nobody seems to be responding. They usually respond pretty quickly. If I hit the button right here with the little light blinking on and off, their response is pretty good. But right now, they are saying, “We are working on this.” They’re not responding to me. I’m trying to tell them it’s a test. I don’t want somebody to send an ambulance out here.
I called them last week because my green light was blinking. The rep told me that I might have the device too close to a window. I told her that nobody ever told me not to put it there. Bu no matter where I put it in my house, it’s pretty close to a window. So then we got if fixed. Other than that, I've had no need to use it. But the few times I tested it, they were right there. I have both the wrist device and the necklace. I wear the wrist one all the time and there is no problem whatsoever. I love it. I didn’t know my son was gonna get the wrist one, but I was very happy to see that he did. My son pays $29 or $39 a month for it.
Ken has orthostatic hypotension so he passes out easily. If I wasn't home and he would have an episode, then we would have the device. We’ve called to do testing just to make sure and Medical Guardian was very quick to respond.
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When I got too much low blood pressure in my body, I fell. I passed out and I stayed on the floor for seven hours until my daughters got home. My legs didn’t have any strength in them. I was so weak and the first thing they did was get this medical alert device. I'm okay now, but Medical Guardian makes me feel like I can go out in the backyard, walk around and do things that I couldn’t do before. Every once in a while, I call just to check to see if it’s working and it’s working good. They answer right away and my daughter would say she was just testing to see if everything was okay on it. They ask a few questions, and that’s it.
Medical Guardian was recommended by the company that was helping us with the medical things. I wear it around my wrist and I don't have any difficulty with it. I broke my legs, we used that for the ambulance to come and take me into the hospital. The response time was good. If I hadn't had it and had a broken leg like I did, I wouldn't have had anybody to take care of me. There was no way that I could have gotten the help I needed. It was very important to have it.
I have more security having Medical Guardian. The only problem I'm having with it is the watch is really hard to get on. It’s rubber and I can get one side on, but it’s hard to buckle. Other than that, I have no problem with their reps.
My mother had passed away and William was alone at night. During the day, he’s in his house and has help. I thought that a medical alert device would be another layer of protection for him. However, when he fell, he forgot to use it. I’ve heard that that was an issue with any kind of alert system. But the Medical Guardian people were very informative and helpful.
They did a good job during the setup, but I haven't had a chance to use it. The strap on the wrist unit broke too, so I can't even use it now. Still, my experience has been positive all the way so far.
Medical Guardian monitoring services
When you press the medical alert button, you are instantly connected to the medical monitoring center staffed with emergency call operators 24/7. The center has access to your medical history and can get you the necessary help you need, from sending an ambulance for crisis care to contacting the people you know for help in a non-emergency situation. If Medical Guardian cannot confirm your safety after the alert system is activated, the operators quickly dispatch emergency medical services to your exact location.
Medical Guardian monitoring centers are FM Approved and UL Listed, which means their emergency dispatch services meet specific safety and reliability standards. Medical Guardian monitoring centers also hold TMA Five Diamond certifications for operator training and ESA Security certifications for providing excellent emergency services.
Compare Medical Guardian features
With home and mobile medical alert systems, Medical Guardian has many options to choose when it comes to your safety and well-being. Wearable emergency pendants for in-home and on-the-go use can also be equipped with automatic fall detection technology and more.
| Classic Guardian | Home Guardian | Family Guardian | Mobile Guardian | Active Guardian | |
| GPS | |||||
| WiFi enabled | |||||
| Activity sensors | |||||
| Cellular connection |
| Classic Guardian | ||||
| Home Guardian | ||||
| Family Guardian | ||||
| Mobile Guardian | ||||
| Active Guardian |
Medical Guardian products and services
Medical Guardian plans can be upgraded to include in-home safety sensors to monitor activity, fall alert detection, voice-activated wall buttons and the Family Guardian app. The app allows family members or caretakers to monitor a loved one's health and activity levels.
- Fall detection: Medical Guardian fall detection can be added to any plan for an addition $10 per month. Fall alert pendants automatically detect when the wearer falls and signals for help without the need to press a button. Please note, fall detection devices do not detect 100% of all falls.
- Lockbox: Lockboxes come free with annual subscription plans or added to any plan. With a lockbox, emergency responders can gain access to your home without causing any damage to doorways.
- Neck pendant: Water-resistant medical alert pendants can be added Medical Guardian medical alert system for added protection. They include adjustable lanyards and have depth ranges between 600 and 1,300 feet.
- Wrist button: Similar to a watch, the water-resistance help button is worn around your wrist. Wrist buttons come standard with some packages or can be purchased separately.
- Mounted wall button: Mounted wall buttons can be strategically placed throughout high-risk areas in your home. Wall buttons have a range of coverage up to 2,000 feet and wirelessly connect to Medical Guardian monitoring center.
- Car charger: Medical Guardian car charges are a convenient way to ensure the battery never gets low while traveling. The car charger comes standard with the Mobile Guardian plan.
- Protection plan: Medical Guardian’s protection plan guarantees medical alert systems’ expenses if a device is ever lost, stolen or damaged.
Medical Guardian FAQ
- Do I have to sign a contract to get a Medical Guardian medical alert system?
- No, you do not have to sign any contracts to get a Medical Guardian medical alert system.
- What is Medical Guardian’s return policy?
- It doesn't cost anything to cancel service, and this can be done by calling Medical Guardian customer service. Medical Guardian’s return policy states any equipment provided by Medical Guardian must be returned to the company. Any remaining time left in the service plan period is refunded in up to 30 days. Some Medical Guardian complaints reference restocking fees that can apply.
- Does it cost extra to add my spouse to Medical Guardian monitoring service?
- Multiple people can be protected if the monitoring service has more than one medical help button. A second medical alert necklace or wristband is monitored for free when purchased with a Classic Guardian or Home Guardian plan.
- Where are Medical Guardian monitoring centers located?
- Medical Guardian monitoring centers are located in the United States, and monitoring services are available in all 50 states.
- Do Medical Guardian emergency response services require a landline?
- The Classic Guardian device plan is the only service that requires a landline. All other Medical Guardian service plans do not require a landline.
- Does Medical Guardian offer a warranty on medical alert devices?
- The Medical Guardian warranty protects any equipment provided by the company if it is defective or if the battery needs to be replaced. An optional protection plan can be purchased to cover the cost for needed repairs and replacements resulting from loss or theft.
- Does Medical Guardian offer a free trial period?
- Medical Guardian does not offer a free trial period.
Do we recommend Medical Guardian?
Yes. Investing in a Medical Guardian medical alert system lets you live life on your terms with an extra layer of security. Medical Guardian alert reviews indicate that in-home medical alert systems and on-the-go alert devices are reliable. Plus, the monitoring center has all of the top certifications, and Medical Guardian offers plenty of additional services and products to customize your system to your needs.
Medical Guardian Company Information
- Social media:
- Company Name:
- Medical Guardian
- Year Founded:
- 2005
- Address:
- 1818 Market St., Suite 1200
- City:
- Philadelphia
- State/Province:
- PA
- Postal Code:
- 19103
- Country:
- United States
- Phone:
- 800-863-6980
- Website:
- www.medicalguardian.com