Safe Step went above and beyond. My dad is 93, lives by himself, is very hardheaded, and was against getting a nice step-in shower at first. But luckily, his shower doors broke and we were able to talk him into it. That evening we went online and saw the different features Safe Step had which we liked. Their website gave us a lot of information compared to other websites that don't have quite as much. We sent an email with our information and they contacted us within an hour. They were the first ones to contact us. The second company we contacted took several days to get back to us while the third one never did.
On Memorial Day Safe Step went to my dad's house to give him an estimate and Dan was the sales representative. He was great with my dad because my dad is pretty set in his ways but he did a wonderful job. We think their price was excellent. They gave us a Memorial Day discount and my dad also got a discount for being a World War II veteran so we really appreciated that. They were there within 10 days and had the shower in and it was a wonderful experience. The guys who worked on the installation were wonderful and did a great job. They were friendly, quick, efficient, cleaned up after themselves, and actually took a couple of extra things like the shells my dad had in his tub and put them in the dumpster.
My dad loves Safe Step. He doesn't have to step over the tub anymore and the bar is right there for him to get his arm on to step in. It's only a four-inch step and he feels safer. He doesn't do change real well and any change is very traumatic for him so it took us several days to talk him into even using it but once he used it, he is sold. Before getting the step-in shower he wasn't showering every day because it was such a hassle. He has two artificial knees and has one of those things like a stick-on handle that he has to stick on the side of the tub. He was so paranoid about getting in the shower he didn’t shower every day. Now he does and he's pretty happy.
The cost was a big deciding factor for us to purchase from Safe Step Walk-in Tubs and we also like that the tub had a metal frame underneath it. The sales representative was very knowledgeable, pleasant, walked us through the whole thing, showed us a nice video and that's what sealed the deal for us. The sales staff and installation team were great. In my effort to hurry up and get the tub for my husband who's handicapped, I tried to be proactive and almost made a mess out of all the financing. The financing people at Safe Step were so kind in helping me get through the process and fix what I had messed up. We are also really happy with the installation guys who were also very kind. We had some plumbing issues that they worked around with no problems.
I like that my husband can get in and out without me worrying about him falling. I also like that I get him out of a shower from in between the shower doors and the bubbles, and the micro bubbles are really helping the skin on his legs. We're very pleased with it. My husband hadn't used the bubble bath but there were bubbles everywhere because of the soap that he had washed with, and he was having so much fun.
I wanted a bigger shower in one bathroom I had in my spare room but nobody would say they could make one fit. Then I saw the Safe Step model at one of those Home Depot corner thing and they said that it would make it to size. So I decided they might as well tear both of the rooms up and I bought the walk-in shower. That's what I use and am gonna enjoy it. It's easy to get in and out of it. I had a regular tub but I never liked when I had to step over. I thought that one of these days when I get old, I'm gonna fall on my head or into the tub and drown. Mike, the sales rep, was very good. The installers were super. The two of them knew what they were doing. I recommend Safe Step though it's a little expensive.
My experience has been very pleasant with the salesperson and with the guys who came to do the installing. The sales representative was very, very nice, informative, answered any question that I had and called me back to be sure that everything was good. The install team that came in were absolutely great. They worked so hard and cleaned up after themselves. I have no complaints whatsoever. I'm just very happy with my Safe Step Walk-in Tub. I'm 82 and my skin is very dry but now with Safe Step my skin feels better. I'm really in very good shape for my age and this was something that I did thinking more like down the road when I wasn't able to get in the shower. Will I still fit in the shower or will I be sitting in the tub maybe two days a week? I just love the tub. It's very relaxing. I've already recommended Safe Step to people. I like everything about it. It just feels so good.
I had a regular tub before but trying to climb in and out of that with what I have was almost impossible. We called several companies and we didn't know who to choose and Safe Step was the first one to respond. The sales rep was a good person and the installation team did the job well. I have rheumatoid arthritis and osteoporosis so it's very hard for me to get up and down the stairs, but the installers patiently waited for me to get up the stairs to check out things for them. We got their shower which we have first seen in a home show. The seat is my favorite since it's very hard for me to stand up for a length of time. I also use the handrail a lot. I now feel a lot safer and I'm glad we got the shower.
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I had a tub before but never used it. I used the shower, but at 69, I got a bit afraid of standing up on the shower as I fall sometimes. That's why I got the Safe Step tub. Their bath tubs have many other functions than other companies' products. Their salesman, after meeting him, totally convinced me that their tub is the one I wanted. The installers were good. The only thing was I had to take the carpet pad and gripper stripped up myself before the tile could be put down. But everything else they did was great. They ran water in it, turned on all the jets and explained all that to me. The Jacuzzi and micro jets, as well as the heated seat, are my favorite features. I have a wonderful experience and I feel better after taking a bath. Safe Step is a very great company.
Although we got burnt by another company, we were still anxious about the idea of walk-in tubs and looked into it. The sales rep of Safe Step was very knowledgeable. The installation team were very good. I like the jets the most, specifically the ones in the rear. I feel much more relaxed since using the tub. It was wonderful and excellent with Safe Step.
I looked up for walk-in tubs and Safe Step was the first company to respond to my inquiry and their sales rep was very good. I also like the tub's jets the most but there should me more of those. Since we got it, I saw that tubs from other companies have more jets than this one. Also, the tub is so expensive and now my mother's scared to use it. There's a problem with the electrical panel and she is freaked out that she could get electrocuted in there. It took me a month to get the Safe Step people out here to fix the tub and it's still not fixed. The guy didn't know what was wrong with the tub and said he needed to check with the technician to see what was going on. The guy was here last Thursday and I still haven't heard back. We need some resolutions. It has been a disappointing experience.
A sales person from Safe Step Walk-in Tubs called and asked us questions about our health. When he heard some of the things that were wrong with my husband he said he had just the thing. From then it was his sales talk that helped us decide to look into it. He made us realize that there were different levels of tubs and some of them had more to offer than others. Some are more effective for what was wrong like arthritis. The sales rep was very knowledgeable about the product and very friendly and personable.
The installation team that came and put the tub in were exceptional. They were very friendly and very willing to explain anything to us, get to work and do it. They cleaned up after themselves as well. My husband uses the tub much more because he has issues that I don't have. His favorite is the jet which helped his back, his feet, and his legs. He seems to think that's a high point. We're glad now we didn't put Safe Step off. We don't know how long we'll be in our home but if we have to sell our home or we become disabled, we will have to have a chance to take advantage of it.
We got our Safe Step tub for my 86 year old mother-in-law. She was very afraid of getting into and stepping over the regular tub that we had. Therefore, she wasn't taking very many showers or baths. With Safe Step, she feels much safer and it's a big improvement. We also like the walk-in tub's microbubbles, its feel and its small in size. Their staff were all professional. The salesman was helpful and answered all of our questions. I was surprised that they said they were going to call and see how you like it and if you had any questions. And nobody called until today.
The installation team was fantastic and above par. I've had a lot of people working on the house and they were excellent. My husband likes to visit with them but they just were super quick, so careful, straight to work and very efficient. There was no damage and everything was done right. I had asked them to seal around the top of the back boards and they said they would but I guess they forgot it. Anyway, they clean up after themselves and everything was just left better than new. The equipment was delivered as expected and everything was great. I am just wondering if there was any kind of regulator in the plumbing they put that would make it fill slower because it seems like the shower tub that was in there before had quite a bit of water pressure. Now it takes a considerably long time to fill the tub.
I went for Safe Step because they have a lifetime guarantee. But their forceful tactics at the end that "If you don't buy today, we're not gonna honor the price" was definitely a reason we almost didn't use Safe Step. They ended up bringing the wrong colored tub and had the wrong address but the installation team that came were great and handled it all very well. They knew more about their product and placement. My favorite thing about Safe Step is the ease of use. My mom had a stroke so she is paralyzed on one side, so the fact that she can be independent is the best thing. She now can safely take a bath for her arthritis and for her personal care every day. Overall Safe Step was very good.
Safe Step's sales rep was very nice and informative. The installers seemed to know quite a bit about the tub and also cleaned up after installation. I'm very satisfied with Safe Step. My husband uses the tub and I like its safety features. He feel safer and he can take a bath without having to worry about falling.
The sales rep came to the house and showed us everything about the Safe Step tub. The rep was very detailed and knowledgeable. I was home when the delivery guys came and they were courteous. My husband was unable to take a bath and care for himself before, and now he can with the Safe Step tub. He is able to shower by himself now without aid and no one has to be there. But I don’t use it because it takes a while to fill the tub up and I don’t ever have that kind of time. I prefer to take a shower and get out of the house. Overall, it was a good experience and I would make the purchase over again after I’ve had the tub for a while.
I had a few friends that had Safe Step walk-in tubs and they were satisfied. The reps went over the product with me and they couldn't have been any better. The installation team was great too and they were very courteous. All in all, I love the heated seat of the tub and I'm very well satisfied with Safe Step.
It's nice to have the Safe Step walk-in tub. I take my bath in it and I enjoy it. It also helped a little bit with the pain in my knee. My favorite is the massage for my back and legs and I could get it warm and relax in it. It was hard for me to take a bath and get in and out the regular tub but with the Safe Step walk-in tub, I can go in, close the door and lock it, turn the water on and sit in there.
The salesman from Safe Step was a very nice seller. I was also very pleased with the installation team. The tub gets me cleaned and I use all of its features. However, I had a few problems, the worst thing was it took so long to fill the tub up. The spigot of the faucet was the reason it takes so long to fill up, it does not let enough water in. The installation guy said 9 gallons a minute but it won't get 9 gallons a minute with both spigots on. Plus, one lady called me from Safe Step argued and said the problem was the water supply. I've got a half-inch pipe coming through it and Safe Step got the size restricted down, it's 21/64", and came so much into the cutoffs. That's when I changed the cutoffs, put a straight line and now the tub fills up in 12 minutes. But overall, the tub works very nice and I'm satisfied with it.
We went online looking to get a tub and we did some comparisons and set up appointments. When Safe Step's representative came out, he was very informative and was an awesome salesperson. He answered all of our questions and was straight to the point. Safe Step had great customer service throughout the whole experience. My father likes the walk-in feature as well as the jets and lights. He feels more relaxed and a lot safer when he gets out of the tub.
I chose to go with Safe Step Walk-in Tub going by the guarantees they offer. Their sales representative was very informative. The installers came in and out with ladders and equipment. I didn't notice any big messes after they left. The tub I have has the seat and the back heater plus the jets on the back, feet, and legs. I still haven't tried everything and I only got out the material last night on all that it does. I had no idea it required that much to keep the pipes cleaned, which is gonna be a problem for me because of my medical problems. My family did not want me to get it since they thought it was too much. Nevertheless, I'd recommend this tub.
I get in my Safe Step tub, turn the water on, and feel much better when I get out. I like the micro-bubbles because I like to go dancing and I like to keep my legs in good shape. The tub is beautiful. My daughter loves it, too. She uses it more than I do. She fractured her back and it's been a godsend. The tub helps her back when she gets in it. And her husband also takes a shower in it. I would recommend Safe Step. I've told people down at the center about them.
I love my tub. With Safe Step, you get what you pay for. I paid a lot of money for my tub, but it's worth it. The other tubs I saw weren't as nice as the one that I got. I have a bad back and had back surgery, and my walk-in tub surely helps me. The sales reps were nice. I have no complaints. The installation team were fine and good too.
We like Safe Step. We got some age on us and we just needed something easy just to get into and it's working out good. We like the jets, the chair and everything about the tub. My husband's legs have been hurting and it has helped him a whole lot. We're very satisfied with it.
We are not happy with this Safe Step tub. When we had it put in, the guy said that the 40-gallon of water heater is plenty big enough. However, the first time we sat down to use the tub, the hot water got to our knees and that was it. No more hot water. Also, we haven't even been able to use the jets and the shower. That's what we bought it for because we both have arthritis. All we can do is sit in there and take a bird bath. I'm very dissatisfied because the guy put this in all over the country so he should have known that the 40-gallon was not going to do it. Other than buying a new water tank, it's not going to get remedied and we can't afford to do that now.
We had a garden tub that required for us to really step up big to get over into it and another big step to come out of it. Since I’m 86 and my wife’s 84, so for our own health's sake, we needed to get something that was much easier to get in. Safe Step is very expensive, but the tub is very good. We really like the convenience of just stepping in and sitting down, and then we get a hydro spa massage from the movement. Then we had to spend more money to put in another water heater, but we're in a little condo and we can't put in a larger one so we just have to manage it and be very careful that we don't wash dishes or do laundry just before we use the tub or we run out of water.
The young man I talked to was the best salesman I've seen. He was very gentle, kind and knew how to emphasize the good parts of the products. He told us about the Micro-bubble and how it would help cleanse the skin, and my wife and I thought that it would be good. Then they had three men came out for the installation. They called ahead to make sure we were there and then showed up right on tim. They got into it and they knew exactly what they were doing. They put down a layer of plastic, so that when they walked in they were not touching our home at all. We had to wait a day because they wanted to make sure that the sealant had a chance to set up. They did a great job of putting it in. It's professional and looks really good.
Safe Step saved me from a lot of pain and I like all of its features. I've told a lot of people about it but it's always the cost. There is another one out on TV now and they keep saying how much cheaper they are. I'm wondering what the difference is between theirs and Safe Step's.
I saw a Safe Step Walk-in Tubs ad that told me I'd have $2,000 benefit because I've gone to the AARP. I'm 85 years old, and the shower I was using every day was on the ground floor. I live in a three-floor house, so everyday I'd have to walk up about 14 steps when I'd take my shower. It was getting harder for me to do so I decided to get Safe Step and it cost me $14,000, which I thought was expensive. But I've been using it every day and I love it. Now, I can walk a little better, feel better, and I like it. There are a couple of things about the tub that I can't quite get to work the way they're supposed to. But otherwise, I know what to do. I had a very good interaction with the sales rep, though, and he was a good guy. There were no problems. Then the boys who came and installed the tub did a very good job. They got it all in in one day and everything worked fine.
I did some research and Safe Step seemed like a better product. I like the framework and the door. The ones from the other companies didn’t seem well built. The Safe Step rep was better than a lot. He did an extensive analysis of the product and gave me a video. Some of the places I investigated didn’t give me a video or an extensive analysis. The installation guys were absolutely amazing. They cleaned up. It was very efficient for two men to install it in one day. The tub was purchased for someone else, but I used it once, and I like the jets. They’re very effective for the patient.
My neighbor was happy with her Safe Step tub and we also got $2,000 from AARP that helped with our purchase. Their sales rep was very nice though I got confused then as I didn't know that we could get this or that feature included in the package or not. We ended getting one with all the bells and whistles. Besides that, the installers were very nice. One of them lives in Dandridge where I live which would be good as he'd be handy if we had any problems later.
I was surprised at how beautiful it looked. I was afraid I needed to get new tiles on the walls but everything that got torn out was covered up and it looked perfect in one day. I like it very much. The only thing is a plastic part broke or fell off and we didn't know if we could use the tub or not. I then called back and was told we could. The part was ordered a couple of weeks ago and we're still waiting on that item.
We were getting the tub more for my husband but it has the shower that I can use, too, which is nice. The jets help as well because we both have sore backs. The skin also softens if I soak in the tub. The product is certainly relaxing to use and it's nice to feel so clean unlike when I take a quick shower where I get in and out and maybe I don't get as clean. I enjoy the Safe Step tub very much.
The Safe Step rep was wonderful and very knowledgeable and the installation team who came was very good. But the only thing that I don't like about it is when I get in and turn the hot water on, it's cold and splashes in there. Though it's warm right now, it's gonna be worse when it gets to winter. The seat doesn't get very hot at all, so having a little heater in there in the winter time probably will make it better.
Safe Step assured me that their workers worked for them only. They weren’t just scattered around, and I liked that so I purchased from them. The people from Safe Step were very nice. They got right to the job and didn’t stop until it was finished. With my Safe Step tub, I like that I can get clean. Also, it’s relaxing. I’m not a big fan of the lights, but I enjoy the bubbles and just relax. So far, I like it very well. The only thing that I don’t like about it is that the doors in front of the pipes that go under the house are not really tight, and it concerns me that little critters and bugs can get into the house too easily. There were a couple of times that I bumped into it, and they came off, so it seems that they’re not really secure. Other than that, everything else is working very well.
The salesman from Safe Step Walk-In Tubs explained the product in detail and answered my questions. The installers who came were great. I bought it for my parents and they like it so far. It provides comfort for them.
Shelley WebbSenior Products Contributing Editor
Shelley Webb is a registered nurse, geriatric care manager and freelance writer who concentrates on the subjects of eldercare and health.
More about Shelley→
Safe Step Walk-In Tubs is located in Tennessee. Safe Step Walk-In tubs are made in America and have several licensed service locations across the United States and Canada.
- Reputation: They have many accreditations including the Better Business Bureau, IAMPO and the Family Care Alliance National Center on Caregiving.
- Installation: Professional installation is included in the price.
- Unique features: They offer “personal hygiene therapy” which is a system of specially positioned jets on the seat of the tub. This may be a consideration for caregivers who will have difficulty leaning over the high walls of the tub in order to help clean.
- Storefront: There is a brick-and-mortar dealer site to visit before inviting anyone into the home.
- Materials: They use aircraft grade aluminum frame as opposed to a steel frame.
- Products: There are not as many models listed on the website as other companies offer.
- Best for Individuals with limited mobility, individuals with arthritis, those with chronic pain, individuals who are obese and have difficulty bathing in standard tubs, senior citizens and individuals who want to consider aging-in-place features.
Safe Step Walk-in Tubs Company Profile