Safe Step Walk-in Tubs

Safe Step Walk-in Tubs

 4.3/5 (177 reviews)
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Safe Step Walk-in Tubs

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Overall Rating4.3 out of 5
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About Safe Step Walk-in Tubs

Safe Step manufactures and sells walk-in tubs and hybrid walk-in tubs with a shower option. Each product comes with a lifetime warranty on the tub frame, specific parts and labor. The company doesn’t show pricing information online, but homeowners can receive a quote after an in-home consultation. The quote includes the product and installation costs.

    Pros & Cons


    • Hybrid walk-in tub/shower option
    • Financing available
    • Lifetime warranty
    • Discounts available


    • Only 10 possible hydro-jets
    • No pricing online

    Bottom Line

    Safe Step offers walk-in tubs and tub/shower hybrids with a variety of safety and comfort features, including hydro-jets and anti-scald technology. Each tub comes with a lifetime warranty.

    Top Safe Step Walk-in Tubs Reviews

    Rated with 5 stars

    I have a stage 4 cancer patient at my home who is 70 years old... We got Safe Step's walk-in tub and it's a very nice product. ... My mom uses it weekly, if not almost every day t...

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    Rated with 5 stars

    We’ve really been enjoying our Safe Step. The installation went great. ...I expected a lot more mess. The installers were extremely neat. There was very little dirt, and the produ...

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    Safe Step’s walk-in tub standard features

    Though Safe Step offers upgraded features for additional comfort, all Safe Step walk-in tubs include:

    • Low step-in for secure entry and exit
    • Two grab bars
    • Anti-slip flooring
    • 10 adjustable hydro-jets
    • A hand-held shower wand
    • Safe water ozone cleaning system

    Other standard amenities include a waterproof floating remote control, contoured heated seat and backrest, anti-scald technology and fast filling and draining.

    Each Safe Step walk-in tub and shower is fully customizable, so users get a unit that matches their safety and convenience needs.

    Safe Step’s luxury features

    All Safe Step walk-in tubs and showers offer several therapeutic benefits. The units provide hydro-jet water therapy, chromotherapy, aromatherapy, air therapy and a dual hydrotherapy massage. There’s also a built-in bidet that's part of the personal hygiene therapy system.

    Two of Safe Step’s most standout luxury features are its Dual Hydrotherapy Massage System and its MicroSoothe Air Therapy System.

    The Dual Hydrotherapy Massage System combines adjustable whirlpool and air massage jets to release tension and help soothe aching joints and muscles. Dual hydrotherapy can help provide symptomatic relief for several conditions, including stress, insomnia, colds, lower back pain, arthritis and diabetes.

    The MicroSoothe Air Therapy System circulates tiny, oxygen-enriched bubbles throughout the tub, turning the bath into a spa-like experience. The bubbles lightly whirl against the body and stimulate the skin, leaving it feeling silky and soft.

    MicroSoothe technology gently exfoliates, hydrates and deep cleans dry, damaged and depleted skin by lifting out dirt and toxins from pores and infusing them with fresh oxygen. It also releases heat in the surrounding water through each popping bubble and helps keep the bath warm, which allows for longer soak times.

    Safe Step’s Hybrid tub

    In addition to the spa-like experience of a standard walk-in tub, the Safe Step Hybrid Tub lets users also have the convenience of showering. Safe Step equips its walk-in tub and shower combo with dual showerheads and all of the safety features of a standard walk-in tub.

    The hybrid tub also includes every therapeutic feature found on Safe Step tubs. Additionally, the hybrid’s adjustable rainfall showerhead and hand-held shower wand can produce water simultaneously without compromising water pressure.

    How much does a Safe Step walk-in tub cost?

    Safe Step walk-in tub prices vary depending on the model you choose and the difficulty of installation. Some of the issues that affect installation quotes are space requirements, plumbing, heating and electricity. Safe Step walk-in tub specialists treat each transaction as a custom job because of the difference in features and installation needs.

    Representatives perform a free in-home consultation and provide a complimentary quote. Safe Step walk-in tubs come in three sizes but can be adapted to fit smaller and larger spaces. There are several different walk-in tub options available to meet the needs of people with varying degrees of mobility.

    Safe Step FAQ

    What are the standard Safe Step walk-in tub dimensions?

    Safe Step designs its walk-in tubs to fit into standard bathtub spaces. This means that if you have a regular bathtub, the walk-in tub will fit in the same area. Some walk-in tubs can be tailored to meet the specific needs of each user.

    What type of warranty can I expect with Safe Step walk-in tubs?

    Safe Step offers a lifetime warranty on the entire walk-in bathtub, plus labor. The warranty covers manufacturing defects, the door seal, faucets, water pumps, heaters, blowers, parts and labor. There is a two-year warranty on caulking.

    What do I need to know about Safe Step’s installation process?

    A Safe Step walk-in tub installation lasts one to two days, but most are completed in one day. The company only sends installers that have been screened and are certified and fully insured. Safe Step contractors remove your existing tub, which is either discarded or recycled. Safe Step always cleans the work area after the job is complete. Safe Step backs its installation process with a lifetime warranty on labor.

    Do we recommend Safe Step?

    If you’re looking for a complete luxury walk-in tub that doesn’t require safety or comfort upgrades, Safe Step walk-in tubs can help. The design of these all-inclusive units is for seniors and individuals with limited mobility. Its representatives determine pricing on a case-by-case basis, so you won’t know your total cost until you go through the free consultation. However, the quote you receive includes the installation cost.

    Safe Step Walk-in Tubs Reviews

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    2 featured reviews
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    Page 1 Reviews 0 - 5
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 11, 2023

    My husband has medical problems and I also have right foot problems. Our daughter who lives with us had surgery for both of her feet. My husband was worried since we're getting older and he didn't want to leave us having to deal with our bathtubs and showers. He wanted to make sure that we could get a shower while we are sitting down and wanted it to be more comfortable for us.

    The salesperson that came out was really great. He showed videos and talked to us and explain everything to us. He was very thorough and he answered all the questions. Also, we deal right with the people that are building the product and bringing it to us. The sales guy told us that with a lot of places if you have a problem with the product, you call one person who has to call another person because that is not their deal and it was somebody else's responsibility. We didn't want to deal with any third parties. We know we have one phone call to make to Safe Step and it'll get handled.

    The installer came on Thursday and started the work. They were there early at nine o'clock. We left at about 11:00 and by the time we got to Disney World and were checking in, my husband was calling me, saying the installers were almost done with both of the walk-in tubs. They came back the next day and checked on it. The crew was great. They were three guys. It was beating and banging for a little while. I didn't realize how much it took to take out the wall and knock the door then put everything back. I left for three days with things on the front yard and when I came back, both the two bathrooms were transformed. The crew cleaned up everything afterwards.

    We had one minor leak in my daughter's bathtub around the door area. When we got back on Sunday, she took a bath that night and that’s when we realized there was a leak. We called Safe Step on Monday and they were there the day after. It was just one man that came back and he sealed up the leak immediately. He checked both of the walk-in tubs, though.

    My daughter paid her deposit on her bathroom and the contract’s in her name. She has her walk-in tub in her bathroom and we have ours in our bathroom. It's awesome and she loves it. It seemed like a lot of money for the two of them initially but in the long run, it was worth it. Our daughter works nights and sleeps days. She loves on the weekends to just take a nice, hot bath. She actually used the micro air and she told me how soft her skin is now. She can't get over that.

    I love the hand nozzle because I can sit down and do my hair. There's also the room that we've got around it to put things in. It may look small, but it does afford us a lot more room than I thought it did. I've only taken a bath a couple of times since I got the walk-in tub. One of the first things Safe Step showed us was the thing in the back that could hold the oils. It pretty much has everything. My daughter has a place to set up her phone on one of these little holders and she just relaxes with the pillow.

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      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: Nov. 12, 2022

      I had an old-fashioned clawfoot bathtub and now I have to use a walker, and I couldn't use the clawfoot bathtub unless there was somebody here to help me in the bathtub and supervise it. So, I wanted something that I could use myself that would make me more independent. I chose Safe Step. There were two guys here most of the day, which I understood was going to happen because it involves both electricity and plumbing. They did their job very well. A guy came that evening to check it out, and I gave him a check. It was all very much as I was told to expect. It was done very well. The installation looks great. It's sort of like my trophy thing. I haven't used it as much yet. I had to leave a few days for the epoxy to just set, but I used it a couple of times and it's great. The handheld shower is terrific, so I use that.

      I could care less about having lights and music. It’s just not my thing. I just want to get in and get cleaned. I’ve done it without the jets on and with the jets on. I contacted Safe Step because the first time I used it, I had my home health care aide here and I didn't want to use it the first time without somebody around in case they screwed up. What happened was it was draining very slowly. So, she had to use a pot to bail me out. You can't open the door unless the water level is below the level of the door. So, it took a while for her to do that, but not as long as it would have if I just drained it.

      I spoke to somebody at Safe Step, and they told me to use Drano, which I haven't gotten yet. I just lifted off the lid on the top of the drain so it flows more quickly then. I'm just going in and using the handheld shower, and not filling it up. I'm very pleased with it because I don't have to climb over this high thing anymore and I can use it myself. My new tub makes me more independent. I don't have to wait for somebody to come around and give me a shower, which I did before because I live alone. I have a home health aide, so I could only get into the bath if I had somebody to help me bathe. Now, I can do it myself.

      5 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Oct. 31, 2022

      I like Safe Step. I did a little bit of research, and I wanted the company that was made here in Tennessee. So, that was even a better plus because my mother and father are both from the state of Tennessee. The sales rep who came by was good and thorough. I asked a ton of questions and I even have a picture of me in my tub out in the street because the reps brought it and asked me to sit in it to make sure that it was gonna be okay. It was a little too narrow and the rep sent it back and Safe Step built another one that was a little bit wider. So, everything was good.

      I was telling a friend of mine about my experience when I got stuck in the bathtub. I got in the bathtub and I couldn't get out and when I couldn't sit myself over to get out of the bathtub, I said that I will never get down in this bathtub again. And I bought a Safe Step Walk-in Tub after that. Because I was not going to get stuck in the tub and have to call 911 and have them come and get me out of the bathtub. I've told all of my friends to get the walk-in tub now instead of later because even if you end up having home help or long-term health care, and somebody has to come and bathe you, it is easier to be bathed in a walk-in tub than it is in the traditional tub.

      Everything went well with the installation team. But I tell everyone that the price that you see on there is just a starting price. You never know whether you're going to need a bigger hot water tank or whether you need your pipes redone, which I had to because they were rusting from the inside. I have two daughters and I love them immensely. But I didn't work all of these years to save money and have a good retirement and investment fund to save it and leave it for them. So, I am using the money that I worked for to make life good for me. I retired already but I'm doing everything to stay in my home.

      Quality of life is very big for me. I finally met the man of my life and we loved one another for almost 25 years. After he died and I was in that tub and I couldn't get out, I had a panic attack and hyperventilated, and I thought of how I could get out of this tub. Something told me that one extra day is not promised to us and it's okay to spend our money on ourselves to make sure that we live a good life in our later years. I'm only 66 years old but I want to get to that point like my mother who is 92 years old. She still stands up and takes a shower. She gets in that bathtub. I offered her a walk-in tub, but she told me no. If she ever tells me she wants one, I'm gonna drop the money and get her one.

      I've had the walk-in tub for a while and I just added the shower package to it. I just had that little handheld thing and it was just something to rinse off after I've washed up. So I called Safe Step and the guy said that they already got my measurements and could send the shower package out. So, we had someone come and add the shower package to my walk-in tub and I love it, and it's great. Even though I'm just your average person living in the average type house, in the average neighborhood, I got a spa back there. I got blue lights, aromatherapy, the bubbles, the lights inside that change colors and I even put an extra light in my bathroom. I told people I can just get in the walk-in tub and get out in five minutes.

      8 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Oct. 10, 2022

      Whoever I spoke to made arrangements for someone to come here and speak to us, and to look at the situation with our bathroom that it needed to go in, and our electrical and water heater. And because my husband is also a military veteran, and he is on disability through the VA, all the things that you have in place for the special things like that, she deducted it from the total cost of the walk-in tub. And she said, “Well, this is how much it will cost you.” My husband put down $8,000. So, there was a balance of 13,000 that needed to be financed. She did it right there. Everything was approved the first time when she came. So, that worked out well. But my husband told me yesterday that he had already paid the tub off.

      The rep was very friendly and outgoing. She couldn't tell us enough about the tub because she has one too. And they're like us, all of them love it. She showed us pictures also of customers that she had that have had different health issues with their limbs. And they had great improvement since using the tub with the jets. She was very smart about the tub.

      The people that came to install the tub were very knowledgeable and did everything nice. When they came to install the tub, they brought it in and made sure that I would be able to get in and out of it because I only have one leg. They went ahead and installed it, and they were very efficient. It all went very well. The whole family loves it. And being able to get in and out of it, and our little three-year-old grandson likes to sit in the tub and get a shower, and push the buttons for the light. He said it's a spaceship. The deal about his fears about getting his head washed or soap in his eyes, when he found out that he could control the whole situation, it was amazing. And the lights, when you sit on the bench.

      I’ve offered for my friends to come and use it here. I have a home health nurse. And when she comes, I tell her she could use the tub any time she wants. And she said she has been trying to talk her husband into getting one of those. I said, “I have the information, if you need it. But you could try it first.” And she said, “I might take you up on that one of these days.” I would love for everybody to know and to have a chance to be able to afford it. Because emotionally and physically, it is a calming, soothing experience. My daughter said, “You turn the bathroom lights on. You turn the tub lights on. And you just sit there and let the jet just gurgle. I don't want to get out of it.” My husband went in there a week ago. And he was in that bathtub for 45 minutes. He likes sitting in there with the jets. He loves it. I'm happy that we got it. I'm 79 and he’s soon to be 85. That was our present. It would be a wonderful housewarming gift for you.

      6 people found this review helpful
      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: June 30, 2022

      The representative that came out gave an excellent presentation to me and my husband. He worked with us, waiting for us to get approved for our credit, which we did. They put a $1,000 down payment and we were supposed to put another $1,000. But the rep said, “No, everything's set for the payment.” Then we didn't start paying it until after the tub was installed, which was great. So it was able to get me to prepare for that month it started. Safe Step also asks medical questions in reference to high blood pressure, which I have. So they do go through the list of things and when they check that off, it gives you a discount on that purchase.

      The installation took almost all day. But they didn't have issues with putting in the tub. My husband works all day on his legs and he's 66. We have the jets with the tub so when he comes home, I tell him to go in the tub. He said, “If you turn the knob just on legs, it gets the back of your calves,” where he feels like he needs it. It's nice to have the safety of being able to sit down in the tub and not have to stand up. I have a bad knee on the left, and I have a bad foot on the right. I have an unsteady gait. With this tub, you can sit down or stand up when you want. We are enjoying our walk-in tub. It's good.

      We need to get them to show me how to do the buttons on the tub again because I couldn't remember everything the installer said. When you press the automatic drain button, it does not work. It did work, but now it doesn't. You can move the thing by itself. However, it’s tension. I called for a service call last week and Safe Step called me but I have not received a call from the company who's supposed to come out and check it. We also got an issue with the lights. But my husband said the lights are working now. Other than that, the tub is functional. But for $20,000, I want my tub to work 100%. It was a lot of money.

      15 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: May 17, 2023

      We thought the Safe Step tub would be a good investment for the family as a whole, but especially for my wife's mom. The representative who came out was outstanding. He convinced us without any problem and we went beyond the call to just go ahead and purchase it for cash. Then, the installation was good, although we had problems with some follow through. We had some questions about how the product should be used and we didn't get enough cooperation from the manager. We kept making calls and we get answers that were not really comfortable and I was a little frustrated.

      The rep who did the demonstration finally came back and did it again for me and my wife. Everything is good now and we are completely satisfied. But Safe Step has to do a little better with that portion after installation and making sure that the customer is comfortable with the instruction for its use. Other than that, the features of the tub is good because we are all older. The only thing that is a little difficult is the door. If the door could be opened from the other side, it would be good. But it's a good equipment. It might be a little overpriced but it's a good investment and it will serve its purpose.

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      Rated with 3 stars
      Verified Reviewer
      Original review: May 8, 2023

      Some of the features of the tub are not accurate. The tub can be used for the back or the feet or both. It does not work on both. There is almost no water out of the foot jets and the back is marginal. The foot jets are not great even when it's on just feet. There are 2 jets that target the back of the calf that are strong and are on the same circuit as the foot jets, but the feet are disappointing. The seat sits too high for me, I can either do my lower back or my shoulders but not both, I am 5'7.

      I had them out to troubleshoot the foot issue and I was told it's as good as it gets. Overall very disappointed in this very expensive investment. Maybe a bigger motor for the jets would be an improvement. Last is the drain, it's by the seat instead of by the faucet end so when you shower you tend to step on the drain closing it and filling the tub which causes soap scum issues.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: April 30, 2023

      They gave us a sales talk and they were very conscientious about my whole family being able to come. The installation went just like they said it would. We're happy with most of our tub's features. I'm 65 years old and I have foot problems. The jets on my feet are very helpful. My father is 90 and he has lower back issues, and man, he walks out of there feeling like a new man. We're completely satisfied with it. I recommend them.

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      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: April 30, 2023

      The Safe Step walk-in tub is all right. It just doesn't mix the water well. It goes hot and cold. Also, sometimes when you're draining it, it shuts off. You gotta reopen the drain. If a friend needed a walk-in tub, I'd tell them to get Safe Step.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: April 29, 2023

      After they did the job, they did the walk through on what was done, and they pretty much took care of what needed to be fixed.

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      Safe Step Walk-in Tubs Company Information

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      Company Name:
      Safe Step Walk-In Tub
      Company Type:
      520 Royal Parkway Suite 100
      Postal Code:
      United States