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About Safe Step Walk-in Tubs Reviews
Safe Step manufactures and sells walk-in tubs and hybrid walk-in tubs with a shower option. Each product comes with a limited lifetime warranty on the tub frame, specific parts, and labor. The company doesn’t show pricing information online, but homeowners can receive a quote after an in-home consultation. The quote includes the product and installation costs. Safe Step also services Canada.
Pros & Cons
- Hybrid walk-in tub/shower option
- Financing available
- Limited lifetime warranty
- Discounts available
- Only 10 possible hydro-jets
- No pricing online
Safe Step offers walk-in tubs and tub/shower hybrids with a variety of safety and comfort features, including hydro-jets and anti-scald technology. Each tub comes with a limited lifetime warranty.
I have a stage 4 cancer patient at my home who is 70 years old... We got Safe Step's walk-in tub and it's a very nice product. ... My mom uses it weekly, if not almost every day t...Read full review
We’ve really been enjoying our Safe Step. The installation went great. ...I expected a lot more mess. The installers were extremely neat. There was very little dirt, and the produ...Read full review
Safe Step’s walk-in tub standard features
Though Safe Step offers upgraded features for additional comfort, all Safe Step walk-in tubs include:
- Low step-in for secure entry and exit
- Two grab bars
- Anti-slip flooring
- 10 adjustable hydro-jets
- A hand-held shower wand
- Safe water ozone cleaning system
Other standard amenities include a waterproof floating remote control, contoured heated seat and backrest, anti-scald technology and fast filling and draining.
Each Safe Step walk-in tub and shower is fully customizable, so users get a unit that matches their safety and convenience needs.
Safe Step’s luxury features
All Safe Step walk-in tubs and showers offer several therapeutic benefits. The units provide hydro-jet water therapy, chromotherapy, aromatherapy, air therapy and a dual hydrotherapy massage. There’s also a built-in bidet that's part of the personal hygiene therapy system.
Two of Safe Step’s most standout luxury features are its Dual Hydrotherapy Massage System and its MicroSoothe Air Therapy System.
The Dual Hydrotherapy Massage System combines adjustable whirlpool and air massage jets to release tension and help soothe aching joints and muscles. Dual hydrotherapy can help provide symptomatic relief for several conditions, including stress, insomnia, colds, lower back pain, arthritis and diabetes.
The MicroSoothe Air Therapy System circulates tiny, oxygen-enriched bubbles throughout the tub, turning the bath into a spa-like experience. The bubbles lightly whirl against the body and stimulate the skin, leaving it feeling silky and soft.
MicroSoothe technology gently exfoliates, hydrates and deep cleans dry, damaged and depleted skin by lifting out dirt and toxins from pores and infusing them with fresh oxygen. It also releases heat in the surrounding water through each popping bubble and helps keep the bath warm, which allows for longer soak times.
Safe Step’s Hybrid tub
In addition to the spa-like experience of a standard walk-in tub, the Safe Step Hybrid Tub lets users also have the convenience of showering. Safe Step equips its walk-in tub and shower combo with dual showerheads and all of the safety features of a standard walk-in tub.
The hybrid tub also includes every therapeutic feature found on Safe Step tubs. Additionally, the hybrid’s adjustable rainfall showerhead and hand-held shower wand can produce water simultaneously without compromising water pressure.
How much does a Safe Step walk-in tub cost?
Safe Step walk-in tub prices vary depending on the model you choose and the difficulty of installation. Some of the issues that affect installation quotes are space requirements, plumbing, heating and electricity. Safe Step walk-in tub specialists treat each transaction as a custom job because of the difference in features and installation needs.
Representatives perform a free in-home consultation and provide a complimentary quote. Safe Step walk-in tubs come in three sizes but can be adapted to fit smaller and larger spaces. There are several different walk-in tub options available to meet the needs of people with varying degrees of mobility.
Safe Step FAQ
What are the standard Safe Step walk-in tub dimensions?
Safe Step designs its walk-in tubs to fit into standard bathtub spaces. This means that if you have a regular bathtub, the walk-in tub will fit in the same area. Some walk-in tubs can be tailored to meet the specific needs of each user.
What type of warranty can I expect with Safe Step walk-in tubs?
Safe Step offers a limited lifetime warranty on the entire walk-in bathtub, plus labor. The warranty covers manufacturing defects, the door seal, faucets, water pumps, heaters, blowers, parts and labor. There is a two-year warranty on caulking.
What do I need to know about Safe Step’s installation process?
A Safe Step walk-in tub installation lasts one to two days, but most are completed in one day. The company only sends installers that have been screened and are certified and fully insured. Safe Step contractors remove your existing tub, which is either discarded or recycled. Safe Step always cleans the work area after the job is complete. Safe Step backs its installation process with a limited lifetime warranty on labor.
Do we recommend Safe Step?
If you’re looking for a complete luxury walk-in tub that doesn’t require safety or comfort upgrades, Safe Step walk-in tubs can help. The design of these all-inclusive units is for seniors and individuals with limited mobility. Its representatives determine pricing on a case-by-case basis, so you won’t know your total cost until you go through the free consultation. However, the quote you receive includes the installation cost.
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Reviewed June 30, 2022
The salesman was very good with what he did. He explained everything and he was really upfront with everything. The installers were fantastic. They were very neat. Customers were taken care of the whole time. Safe Step is a good company. They care about their customers.
Reviewed March 3, 2022
Safe Step's reps talked about the product. So, I was comfortable. They were good. The installation took a day. The installers came in around 10 o'clock. They left around 8:00 in the evening. And that was mainly because of trying to get the electricity from my panel to where they had to get it. I have a crawlspace so it was difficult. But they got it done.
I like the product. One of the things that I like about it is it has the microbubbles. After using it and seeing all the oils and dirt come out of my body, it was almost disgusting to see. That really helped me. That was one of the factors that we bought it. And when we saw it work, it was awesome. My wife loves it too. She’s the one who likes to take baths. So, it relaxes her. It’s great. It is on the pricey side. But it's well worth it. It's an investment for the future for my wife and I.
Reviewed July 28, 2023
I looked at the Forbes list of the top bathtubs and I was not impressed. The thing about Safe Step is they don't submit information for those. They're self-contained. I went to the Safe Step website, read some reviews, and studied the situation that way. TJ was my rep and he was fabulous and really good. I have two active duty youngsters in the military and TJ gave me a discount for that. Safe Step gives you a discount for your hot water heater too. They did everything they could. We were cash customers.
The installation was exactly like TJ said it would be. The crew came on time, which was a big deal to me. They looked at what needed to be done and made some suggestions about the floor. We just bought this house and they found some black mold behind the tub. They were gonna have to take care of that to put up a false wall there. We went extra and got it and got another floor. I'm glad we did that.
The crew told me what time they would be finished and they finished at that time. They came at 8:00 and were done by early afternoon. Even with adding and putting down the floor, they were done in four hours. They were talking about the toilet and we asked them to replace those. They went round the street and got toilets and did that for the other bathroom and this one. Even with that run to Home Depot, they weren't here for more than six hours. They were really fast.
I like the music in my walk-in tub. When you turn on your tub, it announces that the Safe Step is ready and ready to pair with your device. I pair it with my device and I can choose my music before I get into the bathtub. When it pairs, it just picks the music up. You can set the volume on the phone. I leave my phone in the bathroom across from me. I'm funny about electrical appliances and water.
I feel a lot better with my walk-in tub. I like the lights and the microbubble feature is really helpful. My husband had some distortions with the rash stuff and it's really helped him. I had a little discoloration, but not a lot. I had a foot that was giving me a big problem. There's the bidet too, which I never had a bidet before. These things make you feel luxurious. We prepared for our water bill to be really high but it has not gone up significantly.
I take a Safe Step bath three times a week and I really like it. The draining feature is really good. It drains fast. The water never gets cold. It's like a spaceship and so it has temperature control so your water stays the same temperature. It's a spa. It has a heated seat too that you turn on. You just turn on your music, you sit down, and you're heated. When you hit your water feature, you get a back massage with the water. You can do your feet and your back or just your feet or your back. It has a thing for you to turn there.
It has a timer on there and that's good for people who are maybe unable to maybe have caregivers. The nice thing is if you want to stay in there a little longer, all you have to do is reset it. You can stay in there as long as you want. It's a good system. This walk-in tub is worth it. I'm not swelling anymore. I would suggest Safe Step from the standpoint of economy. It's a great upgrade to your home and it adds value.
The only thing is I've got to find a place to get in another Safe Step towel. My husband didn't get one. We have one that we'll use around the holidays. People come over to look at the house, and I go, “Let me show you my new toy.” People go, “Wow!” Most of my friends don't have space. They're getting sold on the showers.
My prediction for walk-in showers is it’s short-lived because you're talking to people right now who are 50 to 65 and still pretty mobile. I tried to look at our house in 10 to 20 years. I do not suggest those showers because who's gonna help you walk in it? A lot of the stuff that TJ pointed out was tested by the Arthritis Foundation. I have arthritis. There's a non-slip surfacing on the bottom of our walk-in tub. There are handrails inside the tub because those do not do me any good outside of the tub if I need to stand up or I need to get out. Those are things that are important.
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Reviewed July 16, 2023
My mom who's 81 is struggling to get in and out of a regular tub. The Safe Step walk-in tub gives her more independence. I have already talked to the company today about a couple of things I'm not happy with. The first one is up to the installers. When they left the house, we realized that one of the places where they caulk did not seal, and it was coming loose. So, I immediately called them. It was maybe five minutes. They said they'd come back to us next time they're in the area. My issue with that is they were five minutes away, and it would have just taken you five minutes to caulk it.
The other thing that I'm concerned with is I wanted to put some things on the walls for my mom to put her shampoo and stuff in. I selected a heavy-duty sticker that goes on to it and then they hook in. I was cleaning the spot where I wanted it to be, and it feels gritty like sandpaper. It's everywhere except in the tub itself. The outside and the inside of the tub are smooth, but anything above the top of the actual tub is not. They said to clean the pipes out with a cup of bleach, a tub of water and dishwasher. I tried some bleach on it. That didn't touch it. It doesn't say in the book to try vinegar, but our salesman said it works better than the bleach. I tried vinegar on it. It didn't touch it.
I tried some Dawn and a cloth, and that didn't touch it. The only place it was smooth is where I started to put the sticker on and pulled it off, and that pulled the grit off. So, I called the company today, and they were supposed to get back with me in five to seven business days. It'll be, unfortunately, the same guys that came out. We have used the tub being very careful about it. So, we have used it. When I called the company, they said, "Well, did you step in it right away?" I'm said, "No. They said, wait 24 hours." We actually waited almost 36 hours. So, we waited longer than we were required to. We've been very careful with it. There have been a few things mom complained about, but they were because she didn't understand something.
Overall, I love the tub. The microbubble therapy is wonderful. All the bubbles make you feel like your legs just wanna float to the top. The rainfall shower thing feels so amazing. Having the handheld as well makes it nice and easy for my mom and me. I'm more apt to shower than I am to take the baths just because I'm always in a hurry. If I'm taking a bath, and my mom would fall, I can't make the water drain any faster than it'll drain, and you can't open the door. There's a lock on it, but the water pressure is pushing outwards. So, pulling the door inward to open would be difficult, but I also love that aspect of it because the water pressure is helping hold the door close making it less likely to leak.
The product is a $20,000 investment, but it gives my mom back her independence. She can get in the tub when she wants to. The light, the ability to do the aromatherapy, and the jets are wonderful. The fact that you can fill it up as full as you can and soak down in reminds me of the old clawfoot tub we had when I was a kid. It's amazing.
As far as the company, they answered the phone when I called. I wasn't having to leave a message and have somebody call back. They were courteous and were more than willing to help me. Somebody is supposed to call me and get this scheduled to fix within the next seven business days. So, I'm really happy with that. Everything that I wasn't happy with is probably a matter of better training their people to have the customer first and come up with a solution or maybe training the consumer of, "Hey, you're gonna feel like this is rough.” It's just to me, if it's rough, it may hold bacteria and stains.
Reviewed June 30, 2023
Tina came in and showed me the Safe Step. She did a great job of explaining and taking me through the details. But after I got through the machine, I was even more pleased that I picked that one instead of the two others that we looked at seriously. We paid a little more for Safe Step but we're happy with it. I've had my Safe Step now for about two weeks. At first, I was very unhappy. I had a very hurried installation by a young man by the name of Chris. But he came well-equipped, and he had a helper with him. He did a good job with the installation, but he was extremely hurried and did not have time to give me a full explanation. I even told him to slow down. I wanted to understand him a whole lot better than I did. I did that twice during the course of the conversation. But he did go through the numbers.
It was pretty difficult for me to get from the printed information all I needed to know to operate it. So, it's been a struggle to work through it these last two weeks. I kept pushing buttons until I found out what works. I read and reread the directions. It caused me to study the directions very detailed and that's probably good for me to do. But it would be most helpful if I saw a demonstration. The first thing I discovered was that I did not have an adequate hot water tank. So, we had to take out the hot water tank and put it in a new hot water tank to satisfy the needs of my Safe Step. It was pretty easy to go back and see what each knob was for later. Safe Step did a good job in the depiction of those things in the material. But you have to study about it.
I was very upset about not having a good indoctrination into the features of it. I told this to Chris, and the project chairman, a lady by the name of Morgan, but she was not in the office. But over a two-day period, I'd have four calls asking if she called me back so I could make these comments. I called back two days later, which was the week of the Fourth of July, so I knew everybody was moving around and having their parties and picnics. But I didn't get any callbacks when I left messages at all.
I called the maintenance department. I did not get a name from the lady that was there, but she promised to have someone call me back as soon as possible, which I assumed to be in a few hours, but I've never heard from her. I've gradually learned to operate the Safe Step. I'm 95 and I've had to work it through by myself. I love my Safe Step. It's a wonderful piece of equipment. It's hard to get in and out of somewhat, but it does a great job and I hope I'll get better acquainted with it as time goes on.
One of the reasons I put in the step-in tub is it became uncomfortable to stand in my shower and scrub without a handle at my age. I'm not stable. I went with a Safe Step so that I could sit down and wash my body without having to worry about falling. I'm a pretty big person and my first realization is how small the tub is. So, I have to be very careful getting in and out.
The door is delicate, but working around the door to get in is a challenge. Also, they didn't put the drain in the right place. If the drain had been forward and away from the door, instead of right where you have to step in, it would have been much better. It's right under your feet where you sit. You have to be mindful of that all the time. If it was in the middle of the front, your feet would not step on it regularly. When I stand up to get out, I have to separate my legs and get in an awkward position so I can open that door. Also, it would be a little better if you could open the door and stand in front of it when you're drying down with your towel. As it is now, you have to stand awkwardly.
The tub is very expensive. So, you should think it would be a little more foolproof. Sometimes the bells and whistles are a little heavy. The music and the light colors don't mean a whole lot to me. But the movement of the water does. The convenience of having the little handheld shower is wonderful. Overall, I'm very satisfied with the concept and I'm sure that I have the right tub.
Reviewed June 27, 2023
Safe Step reached out back to me. Their sales rep was very good. He was very well professional and went over things very thoroughly. He answered all my questions and he reached back to me on several different things of what I should and shouldn't do as far as my hot water heater was concerned. At the time that he came out, I didn't have a hot water heater because it had just gone out. I'm trying to figure out what to put in. I thought about getting a tankless hot water heater but he told me I would be better off to get gas. The gas one was gonna cost me too much money to put in because I'd have to revamp everything and do everything all over. I was wanting to put the hot water heater in my basement. He went over different things like this with me so that I would know what I would be in for.
In the end, I did something that he advised me not to do. I put in an electric gas hot water heater. For the most part, it was not big enough. He told me it wouldn't work and everybody else tried to tell me it would. If I would have listened to him, I've been better off. We get by with it. We use mostly the shower part and the hot water heater has no problem keeping up with the shower. It's when we use the tub part that it doesn't keep up.
That aside, the installers were very polite and nice. I had a few issues due to the way things were when they tore everything out and when they put them back. But they were very cooperative and they did things that they didn't have to do. They did them because I asked them to. They took the shower out. Where it was, it was a bigger spot than what they are gonna cover back up. I had a piece that was going to show that had glue on it. I asked them if they could tear that off because I had a piece that they could put up there. That's what they did.
They did excellent work. I didn't have all my flooring done so they left the flooring. There was a piece in front of the tub that they couldn't cover because I have to put my flooring down and finish it out. The shower was there so I couldn't do anything until they got the shower out. They left me a piece to put in front of the tub so I could finish that up. I asked them if they could leave that for me. I was very pleased with their work.
The only problem I have is the tub is a little small for me. I’m 6’1”, 220. When they brought the tub in to do the installation, they didn't let me get inside of it. I looked at it and I was thinking, “Oh, **.” But I thought, “Okay.” I got it mostly for my wife. She’s on oxygen 24/7. She has a hard time getting around. When she takes a shower, she would get too short of breath. I did the tub for her so it could be more convenient, less stressful, and where she could more or less enjoy it.
Safe Step is fine. I have some friends who are as big or bigger than me. I would tell them, “Use your own judgment.” Anybody that's been here has looked at our tub and thinks it's really nice. I've gotten in it and I take a shower, which is fine. I've taken two baths with it and it works out because you slow the water down a little bit and the hot water will keep up. You just can't have it on full blast. If you cut the water down a little bit, it could keep up. After you get so full with it, take the shower part and just fill it up with the shower part.
Reviewed Oct. 31, 2022
I like Safe Step. I did a little bit of research, and I wanted the company that was made here in Tennessee. So, that was even a better plus because my mother and father are both from the state of Tennessee. The sales rep who came by was good and thorough. I asked a ton of questions and I even have a picture of me in my tub out in the street because the reps brought it and asked me to sit in it to make sure that it was gonna be okay. It was a little too narrow and the rep sent it back and Safe Step built another one that was a little bit wider. So, everything was good.
I was telling a friend of mine about my experience when I got stuck in the bathtub. I got in the bathtub and I couldn't get out and when I couldn't sit myself over to get out of the bathtub, I said that I will never get down in this bathtub again. And I bought a Safe Step Walk-in Tub after that. Because I was not going to get stuck in the tub and have to call 911 and have them come and get me out of the bathtub. I've told all of my friends to get the walk-in tub now instead of later because even if you end up having home help or long-term health care, and somebody has to come and bathe you, it is easier to be bathed in a walk-in tub than it is in the traditional tub.
Everything went well with the installation team. But I tell everyone that the price that you see on there is just a starting price. You never know whether you're going to need a bigger hot water tank or whether you need your pipes redone, which I had to because they were rusting from the inside. I have two daughters and I love them immensely. But I didn't work all of these years to save money and have a good retirement and investment fund to save it and leave it for them. So, I am using the money that I worked for to make life good for me. I retired already but I'm doing everything to stay in my home.
Quality of life is very big for me. I finally met the man of my life and we loved one another for almost 25 years. After he died and I was in that tub and I couldn't get out, I had a panic attack and hyperventilated, and I thought of how I could get out of this tub. Something told me that one extra day is not promised to us and it's okay to spend our money on ourselves to make sure that we live a good life in our later years. I'm only 66 years old but I want to get to that point like my mother who is 92 years old. She still stands up and takes a shower. She gets in that bathtub. I offered her a walk-in tub, but she told me no. If she ever tells me she wants one, I'm gonna drop the money and get her one.
I've had the walk-in tub for a while and I just added the shower package to it. I just had that little handheld thing and it was just something to rinse off after I've washed up. So I called Safe Step and the guy said that they already got my measurements and could send the shower package out. So, we had someone come and add the shower package to my walk-in tub and I love it, and it's great. Even though I'm just your average person living in the average type house, in the average neighborhood, I got a spa back there. I got blue lights, aromatherapy, the bubbles, the lights inside that change colors and I even put an extra light in my bathroom. I told people I can just get in the walk-in tub and get out in five minutes.
Reviewed Sept. 24, 2023
I bought a Safe Step Tub for $25,000.00 and they told me it was guaranteed for life. They neglected to tell me that for life meant 2 years. I called the Nashville factory and was told if I wanted someone to come out it would be $200.00 per hour. With the first hour is when they cross my threshold. The woman I talked with was rude, crude and simply not into company promises. So I reported them to the BBB and that resulted in them calling me every hour on the hour to come out to my home. I didn't take their bait since I was told if they cross my threshold it would cost me another $200.00. They treat you as though you are the dumbest person that ever lived.
Reviewed Sept. 22, 2023
Installing the walk-in tub took a whole day. There were four installers from Safe Step, and they put down things on the floor so that they wouldn't be tracking in and out. They did a lot of stuff outside, getting the stuff ready, then brought it inside. I had one of these tubs that went all the way up to the dome in the ceiling, great big pieces, and they sawed that into a lot of different pieces so that they could get it out of there. They put something else in there so that they could bring in the walk-in tub. They did a good job and it's beautiful, but it's big in my little bathroom.
The tub is really nice, but I'm still getting used to it. If you have very little space when you step in, you might as well sit down. If you don't sit down, you're taking a shower in a very little space for your feet. Also, the spigot that turns on the water goes one way and it turns the water in the tub. If I push it too far the other way, I get all these shower things spraying down on me. It's just something people have to get used to.
I had a neighbor say, "Well, I wouldn't take a tub bath because it's like sitting in your own stew." I said, "No, you just have to have a plan and you have to know how to use it." I have a plan when I get in it, but I was always a tub-bath person. My mom taught me that you turn on the water, get in when it's just right, and leave it running in there. That's when you wash your face, wet your hair, get your hair washed and rinsed, then you sit in there and soak and clean the rest of your body.
Reviewed Sept. 21, 2023
Safe Step was responsive to our questions. But we had some difficulty with the first delivery. It was not the right tub. It didn't face the right way. We were disappointed that we had to wait another three weeks. When they brought the second tub, they were kind to show me how to use it. But they had to be in a hurry because it got very late and they had three hours and a half-hour to go back home. We did not understand about how far to push the lever down to close the door. We got water on the floor and flooded some of the carpet. But they came back. A very pleasant man showed us again how to do all the nice things about Safe Step. I love the tub. I like warm bath water and it produces that. When I get in the tub, the warm jets make my back feel better which makes me walk better. They're also adjustable which I like. The lights are fun too.
Reviewed Sept. 19, 2023
Safe Step Walk-in Tubs seemed to have more features and the jacuzzi jets for the low back is a big positive for me anyway. Being able to walk into the tub is the main thing. The sales rep was knowledgeable and seemed to cover most of my questions without having to ask them. I wish I let the installer cover up the bathroom window. It would have looked a lot better. But because of those jets, the whirlpool for my lower back was a pleasant surprise. The only thing that stuck out was having to fill it while I sit inside. But it wasn't that bothersome. I learned what water level I could turn the Jacuzzi jets on. And I was a bit surprised at how heavy-duty the tub is. There could have been shortcuts taken but none were.
Reviewed Sept. 19, 2023
Safe Step made an appointment with me and Torres came down. He's the rep here in Arizona. He gave me a presentation, and then my girlfriend wasn't here, so a second time, he came down and gave the same presentation to her. I wanted to make sure that I didn't miss anything. They put the tub down on August 25th. It took two people, and it took a full day. They took out the garden spout which we never used because it's unsafe for old people like us. The tub is the way it was explained to me. It's very easy to use. We use it quite a bit. My girlfriend's skin is looking really good. It's awesome for retired people. It's safe. There's no danger of falling. I like everything about it.
Safe Step Walk-in Tubs Company Information
- Social media:
- Company Name:
- Safe Step Walk-In Tub
- Company Type:
- 520 Royal Parkway Suite 100
- Postal Code:
- United States