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Stannah Stairlifts Reviews

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About Stannah Stairlifts

Stannah Stairlifts provides stair lifts to customers throughout the U.S. and Canada to help them stay mobile and independent as they age in place. Its offerings include straight, curved and outdoor stair lift models. Stannah Stairlifts has remained a family-owned and -operated company since it was founded by Joseph Stannah in 1867.

Pros
  • Straight, curved and outdoor designs
  • Rental option
  • Special model for limited flexibility
Cons
  • Some options vary by dealer
  • No weight limits over 350 pounds

Featured Reviews

Mount Vernon, NY
Verified purchase
The sales rep came out and explained all the different prices, and the different options of rental, buy, and used units. He gave me a price quote and different options of payment....

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Wilton, CT
Verified purchase
I had contacted Stannah and we coordinated a time. The sales representative came right out. He was wonderful and very knowledgeable, friendly and professional. ... My father's ver...

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What is Stannah Stairlifts?

Stannah Stairlifts is a company offering stair lifts in 47 states and Washington, D.C. It sells straight and curved stair lifts for both indoor and outdoor use.

Stannah has over 150 years of experience with making people’s lives easier and giving them back their independence. Its team has won nine industry awards for its safety and health practices.

How does Stannah Stairlifts work?

With Stannah, you have the option to purchase, rent or rent to own a curved or straight stair lift, depending on your needs. For the most part, the right one for you depends on the shape of your staircase and the weight limit required.

Stannah’s purchase process starts with you getting a quote either online, over the phone or through an in-person consultation. If you decide to buy, Stannah will later install your stair lift for you.

You have the option to purchase directly from Stannah or from one of its authorized dealers. Dealers set their own prices and package options. In some cases, you may come out ahead through a dealer, while buying direct is a better option at other times.

Stannah stair lift models

Stannah offers the following models at the time of publishing:

  • The Starla: The Starla is Stannah’s most customizable model — it comes in a range of upholsteries and light or dark wood trim. It also features a call button, which allows you to press a button and have the chair come to you, and safety sensors to keep the chair from running over obstructions or taking off before you’re fully seated.
  • The Siena: Stannah designed the Siena with space in mind. This compact model works well in narrow staircases, and its curved seat back helps keep riders comfortable. The armrests are slightly longer than ones in other models for added support, and the seat is also slightly wider. A retractable seat belt fits into the arms of the chair.
  • The Sadler: The Sadler model is designed for people with limited flexibility. It’s a stand-up chair meant to be leaned against, so there isn’t as much weight on your back, hips and knees. The seat is height-adjustable for comfort and non-slip for extra safety. It also produces gentle support beneath the cushion when you sit down and straightens your back by tilting up slightly when you stand up.
  • The Outdoor Stairlift: This model is designed to be used outside and withstand the elements. Its seat is made from UV-resistant plastic, and the entire model is weather-resistant. The Outdoor Stairlift can operate in temperatures from 14 to 105 degrees. It also comes with a protective cover and a removable key for added security.
ModelGood forWeight capacityStandout feature
StarlaCustomization350 pounds (straight) or 300 pounds (curved)Multiple upholstery and rail options
SienaNarrow stairs350 pounds (straight) or 300-352 pounds (curved)Compact design
SadlerPeople with limited flexibility300 poundsStand-up seat
OutdoorOutdoor use300 poundsWeather resistance

Stannah Stairlifts cost

Stannah doesn’t publish its prices online, so you’ll have to get a quote from the company for exact pricing. You can get a quote by having a Stannah representative come out to your home, calling the company or answering some questions on Stannah’s website. These quotes include the cost of installation.

Stannah does publish some general pricing info you can use as a guideline, though. According to Stannah, you can expect a straight staircase stair lift to cost anywhere from $3,400 to $5,500, with most purchases in the $3,500 to $5,000 range. Curved staircase stair lifts cost between $8,500 and $14,000.

These prices may be intimidating, but financing options are available. If you only need a stair lift for a limited time, consider a rental.

Stannah Stairlifts FAQ

Where are Stannah Stairlifts available?

There are authorized Stannah Stairlifts dealers in 47 states and Washington, D.C. You can check out a full list of these dealers on its website.

Does Stannah Stairlifts offer a warranty?

Yes. If you buy directly from Stannah Stairlifts, you receive a warranty that covers things like on-call service, critical component coverage and part replacement.

If you buy a stair lift from one of its authorized dealers, it will likely also come with a warranty, but it will differ from dealer to dealer on what that coverage entails.

Does Stannah Stairlifts offer installation services?

Yes. When buying directly from Stannah, the cost of installation is included in the quote. This installation takes about four hours total and includes setup and cleanup. If you buy from a dealer, installation details can vary.

Can I buy a Stannah stair lift directly from its site?

Yes. While this won’t allow you to see the stair lift in person, it does come with the company’s standard benefits, like a warranty and installation.

Can I rent a stair lift from Stannah?

Yes, Stannah offers rental stair lifts. These are a great option for people who are recovering from surgery or providing caretaker services to a loved one for a short period of time. Six months is the standard rental period, but customers also have a rent-to-own option as well.

Do we recommend Stannah Stairlifts?

Stannah stair lifts are a good option for people looking to age in place and maintain their independence at home. Stannah has a wide range of stair lifts that cater to a variety of needs, whether you want a basic model, a model loaded with features or a model for those with more extensive mobility issues. Just keep in mind that some features and services aren’t the same if you buy direct or from a dealer, and some may differ from dealer to dealer.

Stannah Stairlifts Reviews

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    How do I know I can trust these reviews about Stannah Stairlifts?
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    Page 1 Reviews 0 - 5
    Verified purchase
    Customer ServicePriceStaff

    Reviewed April 4, 2025

    Stannah Stairlifts' salesperson listened and was efficient. It was a good experience. The stairlift works well. We have the bottom extension opens up automatically. When it's down, and the chair is at the bottom of the steps, it sits there and keeps beeping. I understand the reason is it's not charging. It’s a pain in the butt. There's a switch on the back of the chair but the choice is either use the switch, and it breaks and wears out, or you put the chair up where it can charge and you use the mechanism, which also will wear. So, I'm put in a position of having to dispose of the chair at the bottom of the steps.

    The other day the extension was partially up. The chair was in the wrong place on the rail. I exercise it until it worked properly. I realized that when the extension is down, there's no electrical connection to it. It relies on the battery. Stannah should look at how to best treat that or tell their customers that they have a battery. They should have a meter on there that tells something about the battery state and ensure that it can stay down for eight hours, or go to sleep and know what it needs to do. A meter that would tell the owner, “You have to get this thing parked.” Otherwise, you have a service call. Other than that, we’re satisfied with how it works.

    We have two installations. We have one from the second floor to the first floor and one from the first floor to the basement. The traffic is primarily for the disabled person, my wife. She travels from the living quarters upstairs to the first floor. When she gets down, she has no interest in wanting to try to park the chair part way up the steps. When she does that, the chair is fully deployed. She would have the foot rest down and the arms will be down. That means no one can get past it. The stairs are not especially narrow. They're standard for our class of home. So, there's a little danger in having to fold the chair up if it was parked in the right position.

    We have a bunch of automatic features. There’s additional cost if it's controlled by a controller. So, when the seat is at the bottom of the steps, if you had a single button that was a speed dial that says “Park and fold”, you're done with it and it's safe. I find myself taking chances when it's at the top of the steps, because when she gets out of the chair, and let's say that my wife is going into the bedroom and I'm downstairs, the chair is rotated at the top, completely blocking my passage past it to get on to the second-floor landing. I need to lean up and straighten the chair out, lean over to press the button so that the foot rest goes up. And I fold the arms up and stand up. The same thing is true when I'm on the second floor and I need to fold it up.

    I called a month ago because I had questions about oil that dripped on the steps. I was explained that it was lubrication from the track that was on the steps. It's urethane on the steps so I was able to wipe the oil off. But that's something that shouldn't happen. I don't know whether the technician used more than necessary, or if it was the lubrication formulation itself. If we had a rug on there, it would not come out. That would be the end of it. The other was that some of the labels were peeling. Like the technician had greasy fingers when he applied the labels. I was told, “You can call us and we can come out and replace them.” It's not necessary to do that yet. I cut off the pieces that were peeling off the stairs itself. In the meantime, all is good.

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      Verified purchase
      Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

      Reviewed March 2, 2025

      When Michelle, the Stannah representative, visited our home a few months ago, she was incredibly patient and thorough, and overall, we had a great experience with her. However, she was supposed to send documents that evening, including one that would help save on sales tax by submitting it to my parents' PCP, but we didn't receive them. Because there was no follow-up, and life got in the way, months passed before I reconnected with her. Despite this initial lapse, when I did reach out again, she responded immediately and sent the necessary documents. It would have been better if the follow-up had happened sooner, but we went ahead with the purchase due to our positive interaction with Michelle.

      As for the installation, James did a fantastic job. I intended to leave a review for him but hadn't managed to do so until now. The stairlift itself has been a lifesaver. It's retractable at the bottom and well-built with safety in mind, but there are a few issues. The constant beeping when it's in motion, especially when my dad uses it late at night, is quite loud and disruptive. It would be great if there were an option to adjust the volume.

      Another issue is the bright light on the left-hand armrest, where the emergency switch is. It's quite glaring at night and shines into our rooms; offering a way to turn it off when not in use would help. Additionally, we started hearing an occasional tapping sound that resembles someone tapping on a window when the lift is about a third of the way up. I haven't reported it because Stannah charges $200 for a service call, and since it doesn't affect the functionality, I decided against it for now.

      The overall quality of the stairlift, I would say, deserves a 4 out of 5. The seat is a bit wobbly when my parents sit in it, which worries me as they have difficulty getting in gracefully. I constantly remind them to be cautious when sitting down.

      As for pricing, I find it quite expensive, and I would rate it a 2, as the cost seems high compared to the product. I viewed the product online before contacting Stannah, and the site was quite clear and user-friendly, warranting a 5-star rating there. Overall, the stairlift's a crucial addition to our home, despite its minor flaws.

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      Verified purchase
      Customer ServiceInstallation & SetupPriceStaff

      Reviewed Aug. 24, 2024

      I first did the web research and then I called Stannah. The reps were very helpful, competent and kind on the phone. They sent out an estimator who would tell me what it was gonna cost and what kind of lift we needed. Then, they sent out the installation guy. They provided manuals so it was a very well-organized, thorough process. I had the Stannah stairlift installed at the end of July and I use it multiple times daily. I broke my leg and I live in a two-story house and everything’s upstairs. I started with a wheelchair then crutches, and then a cane. But even then, they wouldn't let me climb the stairs for a while. So, my wife and I decided to put in a Stannah stairlift that would allow me to get to the bedroom and the shower, sleep in my bed and take a shower in my own shower.

      I probably make about a dozen trips a day up and down and the Stannah stairlift has worked flawlessly for me so far. It’s a straight stairlift and fits in very nicely. At the bottom, it goes ahead and past the stairs so it's easy to walk around if you wanna use the stairs without the stairlift. And at the top, you can fold the arms, the seat and the footrest up. In which case, you can walk right past it using the stairs also. The stairlift is steel and painted well. It's got a good white vinyl over the gears that lift the chair. So it looks good and it works fine. One guy installed everything from scratch all by himself in about three hours and that included signing in the paperwork. I didn't have any trouble afterwards so he did a great job.

      Stannah tends to be higher in price than many. But they have some quality features too that the other ones don't advertise. For example, installation is included in the price. Another is they've got half a dozen safety mechanisms. By accident, I've tried to use it with all the safety mechanisms in place. We went with Stannah anyway even though I've done the research and found other ones that were less expensive. They're certainly not the cheapest. But they're close to the best. If you're paying for a service or product and it's the right thing to do, then do it. My wife even uses the stairlift. Neither one of us is a kid anymore. Especially if she's carrying something downstairs, she'll just sit down and carry it down.

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      Verified purchase
      Customer ServiceInstallation & SetupPriceStaff

      Reviewed Aug. 24, 2024

      My cousin's 89 years old and he has 14 stairs going straight up to his condo. He's been there for over 20 years and he doesn't want to move. We had called three other stairlift places and one company couldn't do the install one for us because the stairs weren't wide enough. Another company didn't give a quote and another one came out but decided they couldn't do it. Then, while my cousin was playing casino on his computer, he saw Stannah and called me. I had to find the number that he was looking at and I called them. We also got a referral from the electrician who was doing an outlet at my cousin's friend's place. We asked him if he could come and look at the outlet for us for the stairlift. And he told us to call the same people and talk to the same salesperson who was coming out to me. So, it was good.

      The sales rep who came out was excellent. He explained everything and made suggestions that were an improvement on what the other stairlift people made. And he's still with us because we still got to remove the door before we can get the stairlift all the way in. They came out to install it on Friday, but the door is still there. I completely forgot about that. So now, we're checking into door removal companies to remove the door. It would be like a door that you would see at a business to block off the wind in the walkway. It's never shut and it's been permanently open as long as I've been going there.

      Once we get it removed, we can get the stairlift installed. The sales rep is making sure he follows up with us on what needs to be done. In fact, I talked to him by text this morning. So, as soon as I send him a picture showing that I got the door removed, they'll come on out again. The people that came out on Friday were so sorry and they were trying to see if we could just change it. But they were not able to do that. They were really nice and everybody from Stannah has been excellent.

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      Verified purchase
      PriceStaff

      Reviewed June 29, 2024

      Stannah was my second choice because there was another brand that goes up to 400 pounds and the one from them only goes up to 350. So, I was worried because my husband's been up in those weight lanes and he’s still wide. But he’s closer to 300 now. He’s in his 70s and he doesn’t have mobility issues but he has a heart problem. We have 22 steps coming up into the main part of our house and his doctor wants him to go up a few stairs because it's good for him. But he doesn't want him going up all those stairs all at once.

      The other company was somewhere around $20,000 because they couldn’t just put a railing on the main flight of stairs. The guy who came out said his manager wouldn't let him do it. To do what they wanted, I would have had to get a loan somewhere. They were willing to rent to me a chairlift for $1,000 that was what we wanted but they were gonna pull that out and do what they wanted. I called Stannah and they did the chairlift for the probable price of $5,000. They put it in instantly and we love it. They did it in a matter of days and stuck with their price. They didn't throw anything extra in. We got the slightly bigger chair but it wasn't an unreasonable amount.

      The chairlift works beautifully and it’s quiet. The installers demonstrated how to do it. My husband couldn't get down the stairs easily and was stuck upstairs. He could walk down but he couldn't go back up and bring up a bag of groceries. Now, he can get out of the house and go places. He is going up and down the stairs almost every day. I come home and see that he hasn't turned the chairlift and has flattened it up against the wall. So, he's using it. I came home last night and the garbage cans were out in front because it's garbage night. He could do it because he could go down the stairs. I don't wanna ride in the chairlift because I wanna get my exercise going up and down my stairs. So, I'm putting grocery bags on it and sending them up. But my husband can hold them and he can go up. So, Stannah did a good job. I am very happy with them.

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      Verified purchase
      Installation & SetupStaff

      Reviewed April 12, 2025

      The whole experience was great from the sales person to the installers. It has kept my parents' independence and makes it so much easier for them to get around. Installation agents were really respectful and showed my mother everything including if something were to get screwed up and how to fix it. Super happy with this product and service.

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      Verified purchase
      Installation & Setup

      Reviewed April 11, 2025

      Had surgery on my knee and was so happy we had the stairlift. At 78 it’s difficult to get around and only getting more so as we age. The salesman was great and it was installed when they promised. I would recommend it to anyone who has mobility issues.

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      Reviewed April 11, 2025

      I cannot comment on how well, or not, the chair works - it was never used. A few days after installation my Mom fell. After a few days in the hospital and realizing she is not going home soon, I called to inquire about a refund policy, (we rented). There was nothing in my contract regarding a rental. I was told I if I called within 7 days, I would get a full refund (I called day 13). I asked for documentation supporting this, since it is not in my contract. To date, no one has provided documentation where it states I only had 7 days. My Salesperson said "well I told you verbally at time of the sale". Unacceptable. Yet they can / will turn around and resell this chair and not refund a dime.

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      Stannah Stairlifts
      Response from Stannah Stairlifts
      Hello Darlene,

      Thank you for sharing your experience, and we’re truly sorry to hear about your mother’s fall. We understand your frustration and apologize for the confusion around the rental terms. We've made the manager aware of your concerns, and you should be receiving the requested documentation.

      If you'd like to discuss anything further, our team is here to help. Give us a call at 1-888-680-4073

      Sincerely,

      The Stannah Team

      Resolution In Progress
      Customer ServiceInstallation & SetupStaff

      Reviewed March 14, 2025

      We were lucky enough to get Tyler as our salesman!! He made this a wonderful experience for my 85 and 88 year old parents who were worried that they may have a hard time understanding everything involved with getting the Stannah chair. Tyler explained every detail of how our chair would operate and what the installation would entail and he also showed us videos which was so helpful. But more than that, Tyler made us feel very comfortable, it was a very personalized experience, it didn't feel rushed at all and Tyler followed up several times to make sure everything was being handled, he was even available on a Sunday when I had a question! Tyler's customer service was absolutely top notch! Alfonso was our installer, he was great, very efficient, very neat, and again, explained everything very clearly and made my parents feel comfortable enough to use the chair immediately.

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      Customer ServicePriceMaintenance

      Reviewed March 14, 2025

      Purchased a new chair lift 2 years ago. One remote stopped working. I called Stannah and was told cost would be $210 to synch up a new remote. I called again to ask if a new remote could just be mailed to me I was told a new remote would be mailed. After not receiving remote, I called back and was told they don’t mail remotes and I was told because I live in Suffolk county the cost would be $345 even though I gave them my address on the first call. Lousy customer service help answers. I told them someone marked the inside of the battery replacement with a marker only on the remote that no longer works so how can I prove I actually received a new remote or a used remote? Would not recommend them to anyone!

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      Stannah Stairlifts
      Response from Stannah Stairlifts

      Hello Monica,

      Thank you for reaching out and sharing your experience.

      After reviewing our records, our technician was able to walk you through troubleshooting the issue with your remote, and it was determined that the batteries had been placed incorrectly. We’re glad we could assist in resolving this over the phone. We also want to clarify that all of our remotes come brand-new from the factory—we do not provide used remotes, and we take quality control very seriously.

      We understand that unexpected costs and miscommunications can be frustrating, and we appreciate your patience. If you have any additional concerns, please don’t hesitate to reach out. We’re always here to help!

      Sincerely,

      The Stannah Team

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      Stannah Stairlifts Company Information

      Social media:
      Company Name:
      Stannah Stairlifts
      Year Founded:
      1867
      Address:
      20A Liberty Way
      City:
      Franklin
      State/Province:
      MA
      Postal Code:
      02038
      Country:
      United States
      Website:
      www.stannah.com

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