Stannah Stairlifts
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Stannah Stairlifts Reviews

4.8
1,593 reviews
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Written by Taylor Sansano
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Edited by Vincent Landino

About Stannah Stairlifts

Stannah Stairlifts provides stair lifts to customers throughout the U.S. and Canada to help them stay mobile and independent as they age in place. Its offerings include straight, curved and outdoor stair lift models. Stannah Stairlifts has remained a family-owned and -operated company since it was founded by Joseph Stannah in 1867.

Pros
  • Straight, curved and outdoor designs
  • Rental option
  • Special model for limited flexibility
Cons
  • Some options vary by dealer
  • No weight limits over 350 pounds

Featured Reviews

Mount Vernon, NY
Verified purchase
The sales rep came out and explained all the different prices, and the different options of rental, buy, and used units. He gave me a price quote and different options of payment....

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Wilton, CT
Verified purchase
I had contacted Stannah and we coordinated a time. The sales representative came right out. He was wonderful and very knowledgeable, friendly and professional. ... My father's ver...

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What is Stannah Stairlifts?

Stannah Stairlifts is a company offering stair lifts in 47 states and Washington, D.C. It sells straight and curved stair lifts for both indoor and outdoor use.

Stannah has over 150 years of experience with making people’s lives easier and giving them back their independence. Its team has won nine industry awards for its safety and health practices.

How does Stannah Stairlifts work?

With Stannah, you have the option to purchase, rent or rent to own a curved or straight stair lift, depending on your needs. For the most part, the right one for you depends on the shape of your staircase and the weight limit required.

Stannah’s purchase process starts with you getting a quote either online, over the phone or through an in-person consultation. If you decide to buy, Stannah will later install your stair lift for you.

You have the option to purchase directly from Stannah or from one of its authorized dealers. Dealers set their own prices and package options. In some cases, you may come out ahead through a dealer, while buying direct is a better option at other times.

Stannah stair lift models

Stannah offers the following models at the time of publishing:

  • The Starla: The Starla is Stannah’s most customizable model — it comes in a range of upholsteries and light or dark wood trim. It also features a call button, which allows you to press a button and have the chair come to you, and safety sensors to keep the chair from running over obstructions or taking off before you’re fully seated.
  • The Siena: Stannah designed the Siena with space in mind. This compact model works well in narrow staircases, and its curved seat back helps keep riders comfortable. The armrests are slightly longer than ones in other models for added support, and the seat is also slightly wider. A retractable seat belt fits into the arms of the chair.
  • The Sadler: The Sadler model is designed for people with limited flexibility. It’s a stand-up chair meant to be leaned against, so there isn’t as much weight on your back, hips and knees. The seat is height-adjustable for comfort and non-slip for extra safety. It also produces gentle support beneath the cushion when you sit down and straightens your back by tilting up slightly when you stand up.
  • The Outdoor Stairlift: This model is designed to be used outside and withstand the elements. Its seat is made from UV-resistant plastic, and the entire model is weather-resistant. The Outdoor Stairlift can operate in temperatures from 14 to 105 degrees. It also comes with a protective cover and a removable key for added security.
ModelGood forWeight capacityStandout feature
StarlaCustomization350 pounds (straight) or 300 pounds (curved)Multiple upholstery and rail options
SienaNarrow stairs350 pounds (straight) or 300-352 pounds (curved)Compact design
SadlerPeople with limited flexibility300 poundsStand-up seat
OutdoorOutdoor use300 poundsWeather resistance

Stannah Stairlifts cost

Stannah doesn’t publish its prices online, so you’ll have to get a quote from the company for exact pricing. You can get a quote by having a Stannah representative come out to your home, calling the company or answering some questions on Stannah’s website. These quotes include the cost of installation.

Stannah does publish some general pricing info you can use as a guideline, though. According to Stannah, you can expect a straight staircase stair lift to cost anywhere from $3,400 to $5,500, with most purchases in the $3,500 to $5,000 range. Curved staircase stair lifts cost between $8,500 and $14,000.

These prices may be intimidating, but financing options are available. If you only need a stair lift for a limited time, consider a rental.

Stannah Stairlifts FAQ

Where are Stannah Stairlifts available?

There are authorized Stannah Stairlifts dealers in 47 states and Washington, D.C. You can check out a full list of these dealers on its website.

Does Stannah Stairlifts offer a warranty?

Yes. If you buy directly from Stannah Stairlifts, you receive a warranty that covers things like on-call service, critical component coverage and part replacement.

If you buy a stair lift from one of its authorized dealers, it will likely also come with a warranty, but it will differ from dealer to dealer on what that coverage entails.

Does Stannah Stairlifts offer installation services?

Yes. When buying directly from Stannah, the cost of installation is included in the quote. This installation takes about four hours total and includes setup and cleanup. If you buy from a dealer, installation details can vary.

Can I buy a Stannah stair lift directly from its site?

Yes. While this won’t allow you to see the stair lift in person, it does come with the company’s standard benefits, like a warranty and installation.

Can I rent a stair lift from Stannah?

Yes, Stannah offers rental stair lifts. These are a great option for people who are recovering from surgery or providing caretaker services to a loved one for a short period of time. Six months is the standard rental period, but customers also have a rent-to-own option as well.

Do we recommend Stannah Stairlifts?

Stannah stair lifts are a good option for people looking to age in place and maintain their independence at home. Stannah has a wide range of stair lifts that cater to a variety of needs, whether you want a basic model, a model loaded with features or a model for those with more extensive mobility issues. Just keep in mind that some features and services aren’t the same if you buy direct or from a dealer, and some may differ from dealer to dealer.

Stannah Stairlifts Reviews

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    How do I know I can trust these reviews about Stannah Stairlifts?
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    Page 1 Reviews 0 - 5
    Verified purchase
    Customer ServiceInstallation & SetupSales & MarketingPriceStaff

    Reviewed Sept. 1, 2024

    I went online and some marketing site match said, “Stannah matched your needs a little better.” So, I gave them first shot, and I was impressed with the mechanics of the stairlft, especially the way the automatic end drop pulls out of the way and drops back into the way. And I had made up my mind. I had a meeting with Acorn, but I was more impressed with Stannah Stairlifts. So, even if they were a little more expensive, it has so far proven to be a good decision. From the initial contact on the phone, to the appointment, to the sales rep, the installation, it was done as promised in a predictable amount of time.

    The sales rep presented the benefits of it, and the mechanics of it. I like that idea that when you are going up the steps, the part that protrudes, in my case, into the doorway pulls out of the way. It has proven to be an asset. And I got the impression from what he said, the general construction of it was better. The layout of it, the little floor folding up automatically, the buttons of it, the operation is all very good.

    I bought two sets. One to get up to the second, one, get up to the third. And I've gone so far as to look at apartments to get away from the steps, but the apartments can't match my physical needs in terms of a stall bath, convenient laundry, the whole thing. I did a year's comparison of moving into an apartment versus staying in the house. I took steps out of the equation by virtue of purchasing the stair lifts. I saved $13,000 to be here for at least another year. I probably have to get out of the house this time of year from now and go into an assisted living or that type of facility because I suffer from nerve damage and it's not getting better. So, it became almost a return on investment type of thing. I will have saved $13,000 and maintain my living in the house versus having to move.

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      Verified purchase
      Customer ServiceInstallation & SetupPriceStaff

      Reviewed Aug. 24, 2024

      I first did the web research and then I called Stannah. The reps were very helpful, competent and kind on the phone. They sent out an estimator who would tell me what it was gonna cost and what kind of lift we needed. Then, they sent out the installation guy. They provided manuals so it was a very well-organized, thorough process. I had the Stannah stairlift installed at the end of July and I use it multiple times daily. I broke my leg and I live in a two-story house and everything’s upstairs. I started with a wheelchair then crutches, and then a cane. But even then, they wouldn't let me climb the stairs for a while. So, my wife and I decided to put in a Stannah stairlift that would allow me to get to the bedroom and the shower, sleep in my bed and take a shower in my own shower.

      I probably make about a dozen trips a day up and down and the Stannah stairlift has worked flawlessly for me so far. It’s a straight stairlift and fits in very nicely. At the bottom, it goes ahead and past the stairs so it's easy to walk around if you wanna use the stairs without the stairlift. And at the top, you can fold the arms, the seat and the footrest up. In which case, you can walk right past it using the stairs also. The stairlift is steel and painted well. It's got a good white vinyl over the gears that lift the chair. So it looks good and it works fine. One guy installed everything from scratch all by himself in about three hours and that included signing in the paperwork. I didn't have any trouble afterwards so he did a great job.

      Stannah tends to be higher in price than many. But they have some quality features too that the other ones don't advertise. For example, installation is included in the price. Another is they've got half a dozen safety mechanisms. By accident, I've tried to use it with all the safety mechanisms in place. We went with Stannah anyway even though I've done the research and found other ones that were less expensive. They're certainly not the cheapest. But they're close to the best. If you're paying for a service or product and it's the right thing to do, then do it. My wife even uses the stairlift. Neither one of us is a kid anymore. Especially if she's carrying something downstairs, she'll just sit down and carry it down.

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      Verified purchase
      Customer ServiceInstallation & SetupPriceStaff

      Reviewed Aug. 24, 2024

      My cousin's 89 years old and he has 14 stairs going straight up to his condo. He's been there for over 20 years and he doesn't want to move. We had called three other stairlift places and one company couldn't do the install one for us because the stairs weren't wide enough. Another company didn't give a quote and another one came out but decided they couldn't do it. Then, while my cousin was playing casino on his computer, he saw Stannah and called me. I had to find the number that he was looking at and I called them. We also got a referral from the electrician who was doing an outlet at my cousin's friend's place. We asked him if he could come and look at the outlet for us for the stairlift. And he told us to call the same people and talk to the same salesperson who was coming out to me. So, it was good.

      The sales rep who came out was excellent. He explained everything and made suggestions that were an improvement on what the other stairlift people made. And he's still with us because we still got to remove the door before we can get the stairlift all the way in. They came out to install it on Friday, but the door is still there. I completely forgot about that. So now, we're checking into door removal companies to remove the door. It would be like a door that you would see at a business to block off the wind in the walkway. It's never shut and it's been permanently open as long as I've been going there.

      Once we get it removed, we can get the stairlift installed. The sales rep is making sure he follows up with us on what needs to be done. In fact, I talked to him by text this morning. So, as soon as I send him a picture showing that I got the door removed, they'll come on out again. The people that came out on Friday were so sorry and they were trying to see if we could just change it. But they were not able to do that. They were really nice and everybody from Stannah has been excellent.

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      Verified purchase
      Customer ServiceInstallation & SetupPunctuality & SpeedStaff

      Reviewed July 1, 2024

      I broke my leg severely and on six months of recovery, and I live on the second floor. I could not get up and down my steps. I’m on no weight bearing for a minimum of four months and it's gonna be a long process. Also, my husband has MS, so we knew eventually we would need a stairlift. Stannah has been in the industry of lifts for many years. They manufacture, install, service and warranty them, which stood out to me over anyone else because it's a one-shop deal that I don't have to worry about if something breaks. I just call them. The sales guy that I talked to was amazing. He helped me with getting moved up a little bit faster with the schedule because I was literally trapped in my home. He explained everything in detail. The person who was supposed to call me to do the scheduling had a family emergency for three days, so the sales guy kept me informed, calling me even on a Saturday.

      When the installer was coming that day, the sales guy wasn't supposed to be bothering with that anymore. But he stayed in touch with me the entire time even through the installation and afterwards. He called to ask me if everything was okay. He followed me through the entire thing. Even when I wasn't getting phone calls from the installers to give me my schedule. Or they gave me a date and nobody called to tell me when and what time. He was just very personable. He needs to be told. He used to be an installer and got moved over after many years to be in sales. The installer was great. He showed me everything I needed to know and was quick. He was in and out. He accidentally put a nice-sized mark on the wall and he was very upset about it. We told him not to stress over it. We have paint and we can cover it.

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      Verified purchase
      PriceStaff

      Reviewed June 29, 2024

      Stannah was my second choice because there was another brand that goes up to 400 pounds and the one from them only goes up to 350. So, I was worried because my husband's been up in those weight lanes and he’s still wide. But he’s closer to 300 now. He’s in his 70s and he doesn’t have mobility issues but he has a heart problem. We have 22 steps coming up into the main part of our house and his doctor wants him to go up a few stairs because it's good for him. But he doesn't want him going up all those stairs all at once.

      The other company was somewhere around $20,000 because they couldn’t just put a railing on the main flight of stairs. The guy who came out said his manager wouldn't let him do it. To do what they wanted, I would have had to get a loan somewhere. They were willing to rent to me a chairlift for $1,000 that was what we wanted but they were gonna pull that out and do what they wanted. I called Stannah and they did the chairlift for the probable price of $5,000. They put it in instantly and we love it. They did it in a matter of days and stuck with their price. They didn't throw anything extra in. We got the slightly bigger chair but it wasn't an unreasonable amount.

      The chairlift works beautifully and it’s quiet. The installers demonstrated how to do it. My husband couldn't get down the stairs easily and was stuck upstairs. He could walk down but he couldn't go back up and bring up a bag of groceries. Now, he can get out of the house and go places. He is going up and down the stairs almost every day. I come home and see that he hasn't turned the chairlift and has flattened it up against the wall. So, he's using it. I came home last night and the garbage cans were out in front because it's garbage night. He could do it because he could go down the stairs. I don't wanna ride in the chairlift because I wanna get my exercise going up and down my stairs. So, I'm putting grocery bags on it and sending them up. But my husband can hold them and he can go up. So, Stannah did a good job. I am very happy with them.

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      Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

      Reviewed Feb. 3, 2025

      My mom is recently diagnosed with brain cancer. She had a tumor removed, and she's been doing chemo and radiation therapy. She's very weak and has a hard time walking upstairs. And right now, her bedroom is on the second floor. So, we needed something to make it a little easier to transport her upstairs being that my dad is almost 80 himself. It was becoming too difficult on him at night when they're alone, and early morning, to bring her up and down before I got to the house. So, I did some calling around, and I came across Stannah. They were the only company that did come to the house to do the evaluation on the stairs, and my parents felt more comfortable that they were more personable. They came and made the effort to evaluate the stairs and take the time to speak with them directly. We found that they were on the Better Business Bureau, and my mom felt more comfortable using them.

      Installation went very well. The technician that came out to install is great. We found out he was from the area later on, and my parents connected with him on that. He did an awesome job. He took his time to explain everything including all the codes that may occur to my dad, so in their eyes, that was amazing. They're older, so they like when people take the time to explain stuff to them. Overall, we had an amazing experience. We would recommend the company. They were a little bit pricier than other quotes that I've gotten, but it was definitely worth the price with the excellent customer service that was experienced.

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      Verified purchase
      Staff

      Reviewed Feb. 3, 2025

      I looked on Facebook for stairlifts and got an absolute flood of responses. Stannah was one of the first three that I spoke to. Their sales person was the best of the three we contacted. He was professional. He knew his product inside and out, and he had videos. He was very well prepared. The salesman we had before him was a very nice man who knew nothing about what he was selling. The installers were fine. They left things the way they found them. They did a good job. Our stairlift from Stannah is straight up and down, but at the foot of the stairs, we had a very small space. When it comes down, a piece shoots out and then goes back up.

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      Customer Service

      Reviewed Feb. 2, 2025

      Our Stannah stairlift works. I just wish they made them to go further when you get to the top of the steps. We got a rounded stairlift that goes straight up and down. I'm happy with it except for the one part, but that has nothing to do with the company. As far as customer service, I asked for a receipt because my printer wasn't working, and I never got the receipt.

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      Staff

      Reviewed Feb. 2, 2025

      Stannah had very good reviews and they looked like a major company out in Cape Cod, where we live. So, we went with them. The team was very helpful and all very good. We had two stairlifts, one going from the basement to the first floor, and another one from the first to the second. And it goes up along the curved stairway. So, there's enough room to walk down, whereas this one is attached to the wall. It was installed later in the fall in a house that we had to close down in the winter. So we're going to find out in the spring how it works. It'll be very helpful because I have arthritis in both knees and I have trouble walking up the steps with packages. I'll be able to go on the stairlift and that won't be a problem anymore.

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      Punctuality & SpeedStaff

      Reviewed Feb. 2, 2025

      Stannah's sales rep was very pleasant and efficient. He offered me more than one option. I could do a brand-new chair or a refurbished chair and save some money. He also told me that I qualified for a tax exempt status and made sure that I had the paperwork sent to me so I could get some money back on that. The installer, Gemma, was pretty fast and efficient, too. I decided to get the straight up stairlift which is really simple. I tested it out and it's good. I was very happy with it but my roommate's very happy as well. He had his leg amputated, so he needs to get on top.

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      Stannah Stairlifts Company Information

      Social media:
      Company Name:
      Stannah Stairlifts
      Year Founded:
      1867
      Address:
      20A Liberty Way
      City:
      Franklin
      State/Province:
      MA
      Postal Code:
      02038
      Country:
      United States
      Website:
      www.stannah.com

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