Stannah Stairlifts Reviews

A nice lady came out and told me how much it was gonna cost and how long it would take. I got seven steps up to a landing to go out the front door and then seven stairs up. It's a split-level, so we had two different chairs installed. It was just under $12,000 for the two stairlifts. She said, “Anytime you want to cancel, if you find somebody you want that's cheaper, or you think is better, call them, we'll cancel it.” It did take a couple of weeks. They were pretty busy. The guy who installed the stairlift could have been nicer if he had tried. We bought him lunch in the local corner sandwich shop, and he was very, very nice. He had everything he needed, and he was all matter-of-fact, and he just did his job. He was very professional. When he was done, he explained everything to us before we got on it.

We had to call back Stannah because my wife had a drop foot, so the nerve hasn't grown back to make her foot go up. When she was spinning in a chair to get on and off, her foot was kind of dragging. We called them on a Friday to come and raise the seat up higher, so her foot wouldn’t drag, and they were there on Tuesday. A gentleman was here. He was another great guy. He said the company was great. He was here for about an hour, and he raised both seats. So my wife is very happy.

Everybody that I talked to said what a great company Stannah is to work for. There's no turnover. The installer said he's been with them for 12 years. He said, “The first week I was here, I got insurance the first day. I started off with two weeks’ vacation, which I could have took the first two weeks off.” Stannah was absolutely fantastic all the way around. I'd have them back here in a heartbeat. It was a great company to work with. They weren't hiding anything. They gave you a price up front. I'd recommend them to anybody, my family, my friends, or whoever needed a stairlift.

The reason why I went with the new was, again, because of the warranty. It was stronger warranty than the refurbished warranty. I thought Jonathan was very professional and very easygoing. Stannah kind of sells itself. So, all he had to do was formally do the paperwork and not be rude. All he had to do was walk in with the paperwork because he was representing a wonderful company.

The installer, Carl, was fabulous. The gals called and gave me the heads-up the night before. Jonathan had already told me what the window of time would be that I needed to be available. The girls contacted me and I wasn't available. They left me a voicemail message, and I called back to let them know that I got it, just so they could let the installer know that I was on board. Carl called from the road. He was in traffic,and said he would be about 10 minutes away. He was as sweet as pie and explained the mechanics of the chair for me and left no mess behind. It was as if he wasn't here.

I've been using the stairlift ever since he installed it. I have had no trouble with it. My only complaint, and I told this to Carl, was I wish there was a way to torque it up and make it go faster. He said he's heard it before as well. I have some serious arthritis. This thing doesn't jolt. It's very smooth. It's seamless but it could go faster. Days pass before you get downstairs. It's too damn slow. Without hesitation, I would recommend Stannah.

One day out of the blue, Ryan said that they had a refurbished stairlift for me that they can put in. I told him a lot of people that I had gotten quotes from said that stairs would not fit. He said, “What I see here, you we have no problem to put it in.” When he said that, I said, “Okay. Let me take it then, so I can go upstairs.” I got a straight stairlift. It goes upstairs to the to the top step.

They got the stairlift in, but I couldn't sit on the chair. The chair was too small. I’m a big person and maybe if the chair was 28 inches wide, I'd be able to fit into it and be able to do it. I couldn't even fit in at all, and my feet didn't want to stay on the foot rest. As I put one on, the other one would fall off place. My experience was great until I went up and I couldn't fit. If I could have sit in the chair, I'd be using it right now up and down and I would be loving it. I want to go to my room and sleep on my big bed instead of a little twin bed.

I don't have problems with the make. The sales person was excellent. The installer was excellent, too. The one that took it out was also excellent. So, I can't give anything bad. The only thing is I did not fit the seat. Their customer service reps were very good in knowledge. They were very helpful. I was told it would take maybe a week or two before they can even come out to install. They were out that following Thursday when I called on a Monday. Then at some time, it took maybe 10 minutes to take it out.

I needed service once because one remote wasn’t working properly and within a couple of hours, someone was here. I had a new remote and the rep reprogrammed everything to make sure it all worked very well. Everything Joe told me was the absolute truth. They come quickly, have everything on their truck that they might need and they install what they make, which was impressive. They're probably the only ones who do that.

I have a straight stairlift, the middle level that Joe suggested. I took off all of the extras and didn’t take special covering. It’s perfect for me. But I wanted to take all the safety features that I could. It stops automatically if something is nearby. It’s not too fast and not too slow. I love that it goes up and down by itself and I don’t have to walk the stairs anymore. I was considering an elevator in addition to the stairlift because I have a basement. But I decided that I didn't need that because this stairlift takes me right to the middle of my house. When I get to the top of the stairs, I'm equidistant from both bedrooms on both sides of the house. We have at one side of the house, that was my husband's and mine, and then the other side belonged to our two girls, and there's a bridge that connects them. So when I get to the top, I can look down at my family room on one side and the foyer on the other.

I was surprised at the price. It was reasonable for the convenience, and the quality seems excellent. Nothing is exposed and you don't see the track that the chair runs on. Everything is enclosed, which I like because I have four curious kittens and two young grandsons. There’s nothing for them to get any kind of injury and get stuck in. It's working great and I wish I had done it years ago. Stannah is a complete package and it’s reliable. I would recommend it to anybody. It’s a good product, and the company stands behind it. It’s been all positive from beginning to end.

While the sales process was outstanding, the installation left something to be desired. The first installer worked alone and did the job, but there were preventive measures overlooked—something crucial since my husband has dementia, and advanced noise warnings would have been helpful. Additionally, adjustments were needed post-installation, though Jim's commitment led to a prompt resolution with a more competent second visit crew. I had some concerns as far as safety, where the chair landed, which wasn't all the way on the landing. We normally don't take it to the end of the railing because it ends up being higher. But that was something that the installer should have said. My husband's fairly tall, so it wasn't such that we would be able to touch the floor. But it was just at the edge.

Ultimately, our decision has greatly improved daily life. My husband can maintain his routine safely, with minimal disruption. When encountering problems, I've found Stannah’s customer service responsive, aligning with my overall experience. Though I rate Stannah a solid 4 out of 5 due to some minor areas needing improvement—especially the installation aspect—I wholeheartedly recommend them for their excellent sales team and reliable product. The stairlift has truly been beneficial for us.

My only problem is I'm on the curved stairway and into the basement. So, sometimes the connection isn't good. But if you move a little bit, it picks back up. When I hold the remote, I have to keep it at the bottom of the stairs so it's not in the way of others. When I call it up from upstairs, I'm using the remote. I have to really go deep into the stairway and turn the remote quite a bit for it to pick it up. Otherwise, it works great. I've already recommended it to two people.