Stannah Stairlifts Reviews

I had a very bad turn in health as far as my heart was concerned and had repeated heart problems. I went through a list of stairlift providers in the area, and I had someone to make one out. Pricing was one of the things involved with it, and I wasn't quite happy with what they had told me. Stannah was the next one on the list and somebody nearby. I happened to be very impressed with the fellow that came out to the house to explain it to me and went with him.

Stannah’s serviceman is here right now fixing the raising portion of the steps. We bought a used version, and they sent the wrong fold-down piece. It wasn't automatic, or it didn't lock in. He had to bring a new one today. James is a great service rep, and Michelle did an excellent job of advising us and telling us about all the options for the product. We've only had the product for less than a week, so I don't have a great feeling about it initially. My wife has Alzheimer's, so some of the control type of needing to do this or that gets confused a little bit. But some practice will get that down.

I asked one of the other people who were here demoing their product who their nearest competitor was and that group said Stannah Stairlifts. That was a point. I had already read Consumer Reports, which didn't rate them, but listed some of the best ones and Stannah was there. Also, Stannah was within a short driving distance which also made a big difference. I couldn't find anything bad about the product. I met Tony, the salesman, and he was excellent. He answered all my questions. He made a good impression on both my wife and I and I attribute much of the sale to him.

I looked at Stannah Stairlifts, Harmar, and AmeriGlide. I read some reviews, looked at the products. I did a Chat ChatGPT based on the three products, and the Stannah was supposedly the best quality. It was the most expensive. ChatGPT recommended the Harmar because price-wise, my budget was 4,500, and they said you're not gonna get into a Stannah for $4,500. So, I spoke to someone at Stannah, and we talked about a refurbished unit. I decided to go that direction. The Harmar is good, but I didn't like that the manufacturer didn't install it. A local dealer installed the Stannah, and he seemed very good. I said to him, "Please get me a serial number.” He said, "Between six months and two years old.” I said, "Okay, that's fine. That's great. Just do me a favor. Get me a serial number of the unit that you install into my home before you do it.” I wanted to make sure that it's between six months and two years old. But he never got back to me.

Everything went very smoothly in my experience with Stannah. My wife's muscles got weak. She couldn't get up the stairs. I had to assist her. And we have not just the normal 12-step, but we got a 15-step stairway. And it was getting tough for her. So, we decided to get a stairlift. My wife googled it and looked at the reviews. She found Stannah, and we called them. Gene, the salesman, came out the next day. He was very helpful and explained everything. We thought it was going to be mounted on the wall, but he said no, it was going to be mounted on the steps, which makes more sense.

The representatives from Stannah were excellent. They were very informative, very thorough, went through everything, and left us with a number that we could call should we have any questions. We ordered the product right away. We had two put in. We were so happy with the first product that we had another one put in. Their price was competitive. They gave us a little bit of a discount on the second one. The first install was good, and the second install was even better. The installer was a much more seasoned employee. Leo, the second installer, was a 5. The first installer was like a 4. He wasn't as knowledgeable, and he had only been with the company for a short period of time, so he didn't know all the little quirky things.

I like the Stannah Stairlift a lot. The guy who put it in was great. Every time I went down the stairs, I had to use a laundry basket, like a walker, and go down backwards. My balance is very poor. I have fallen several times. The stairlift has been great for me.

While I was having renovations done on my upstairs bathroom, my stair lift stopped working. I was concerned because, thought the workers had hit something on my chair and I would have a major problem. I called Stannah and I explain my situation to a very pleasant and understanding lady. I have very bad knees and the stair are a challenge for me. She had repair at my home in a day and a half.

I'm having issues with my mobility and my legs. I fell down the stairs and luckily, I didn't injure myself. But I could've hurt myself because I fell from the top step all the way to the bottom, head first. So I decided to get a stairlift. Stannah showed up on my Facebook feed an when their team came for a home visit, they were pretty helpful. They were very good and informative. They took the time and explained everything to us.

I searched the internet for good stairlifts. Stannah had a good rating. So, that was the first stairlift company I had come in. They were all as expensive, for the most part, but they didn't have the features or the rental capabilities. I have steps that land in front of the front door, so I needed a rail that would fold. And all the other ones folded straight up. This one slides up above the rail, so it's not sticking straight up. The sales was straightforward and very personable. Gave me the numbers I needed to make a decision. The install person was professional and did a good job, from what I can see and not knowing how you really install a stairlift. But it was about a five-hour job. I do feel comfortable and safe with the stairlift. Although it has some unique issues.

Fantastic, done in a very timely manner and only one day did I wait got service, very grateful to Chris for his work,

My husband made the decision to go with Stannah and he was here when the stairlift was installed. It went very smoothly. We love the stairlift. It has been a big help for my daughter, though it's a little noisier than we thought it would be.

Today I had Kris **, that came to remove both of my chairlift. He was such a nice guy and remove it without damaging my rug. Also explain to me how to get the indentation in the rug out. I was very pleased with Stannah for the past four years. Thank you all

I had decided I needed to get a couple of stairlifts, and I started looking. My son did a lot of research, and we had a couple of different people out here. And I wasn't very happy with either one of them. Then Stannah’s rep came out. He gave me a $1,000+ discount. Plus, I had the option to get a used one, whereas with the other companies, no. And it would have cost me even more in the long run to rent them for a year.

I had personal quotes and interviews with three companies, and I chose Stannah because they provided the best value and service, and they were manufactured locally. The installers were excellent. I'm very happy with the quality of the stairlift.

Had our chair lit serviced today by Kris who was very professional and knowledgeable. He pointed out what would need to be replaced which were a few switches and most important was the batteries. I am very happy with the service that we received.

A friend of mine years ago had a stairlift from Stannah. Somebody else I know had one from Acorn. I liked the idea that Stannah was a family business, and the installer certainly seemed to know exactly what he was doing. He was very nice. I like that my stair lift gets me up the stairs without any difficulty.

Kris provided outstanding customer service from start to finish. He was courteous, knowledgeable, and took the time to answer my questions clearly. His friendly, professional approach made the whole experience smooth and enjoyable.

Knowledge and professional work experience came by my humble home today to fix the issues of my lift. This company has a great team that communicates well on what problems I was having and fixed them all.....

I’m getting older and it would be safe to have a stairlift. It’s easier to go up and down. I looked at a few different stairlifts and I liked the salesman at Stannah. He was very good and thorough. It was a quick visit with a lot of good information. The installation of the straight indoor stairlift went quickly. The serviceman was good and provided simple instructions. The only thing is, we sent the tax certificate in, and I haven't received a check back yet for the state tax that should be refunded.

I got a stairlift because I couldn't do the steps anymore. I love my stairlift from Stannah. It's comfortable. Now that I have it, I go up more often than I did before.

Stannah did a great job. I chose them from the ratings. I had another company come in who the price was astronomically more, and I could not see anything better on the system than what Stannah offered. I had Stannah install a curved stairlift and it's running perfectly. My husband loves it. The stairlift makes it so much easier for him to get up and down the stairs. He has balance issues, and without that, he was having a really tough time. It's a godsend for him.

Chris was on time, very efficient, friendly, explained things clearly, and after quickly fixing the problem we had called about, he even addressed other concerns we asked about operationally.

Stannah Stairlifts' representatives are wonderful. The installation of the stairlift took two hours. The guy was in and out, and cleaned up. The stairlift does what it says it's going to do. However, my wife is unhappy with the thing that comes down. It doesn't turn when you get to the top of the stairs. Other than that, we're very happy with it. We do not have to worry about walking up the stairs.

Kris proved to be the kind of repairman who you wish would show up at your door every time. He was here when we expected him, began to work promptly and efficiently, and carefully fixed and tested our stairlift. He also showed us how to avoid repetition of the same problem. He is courteous, respectful of ourselves and our home, and thorough in checking out the finished job. Every company should have employees like Kris. Well done, Kris!

The customer service from Stannah was excellent and the technician was very good and professional. But the unit that I ordered was a reconditioned unit, and there was an issue with it. They had to come back with another part. So, it seemed like it was more complicated than it needed to be. Still, I like that the stairlift gives me the ability to get up and down the stairs without walking. People should give them a call because they were the most receptive.

Kris was very pleasant, professional and efficient. He arrived early and very much appreciated us allowing him to start call before scheduled time. It was a pleasure working with Kris..

Look into Stannah Stairlifts first, if you're shopping. I looked them up on the computer and found that they had the better recommendations and service. If you had a question, a real person talks to you. It's not an automated type of thing. The installer was on time, brought the stuff in and was friendly. It didn't feel like I had someone different in the house. She was quick, although she didn't have to be, and very efficient.

I got a Stannah stairlift considering the quality, country of origin, and service. It's a straight indoor stairlift, and we've had no issues at all. I don't personally use it, but it is convenient.

We needed a stairlift for a family member and we looked online. Stannah was one of a few that popped up and we called. The salesperson was professional and timely and the installer was courteous and professional, too. We had a straight stairlift installed, and it works well in the home. We've only had it for about a week, and the quality has been good. The only issue was that it took longer than they told us it would take. Other than that, it was fine, and I would recommend Stannah.

I liked the salesperson from Stannah Stairlifts because he was all businesslike and just answered everything. I didn't even have to ask a question. He came prepared, knew what to say and what to do, and didn't pressure me at all. He was very knowledgeable, and he gave me the incentive of, “What you can always do is rent instead of buying it.” My ears perked up right away because, at that time, I was going through a lot trying to arrange everything for my husband. So, that sounded better to me.

The batteries needed replacing on one of our stairlifts. Kris was right on time, quickly opened the chair and replaced the batteries. He gave suggestions for keeping the skirt and rail free of dust, and was cheerful and informative throughout. He's fantastic!

I liked all of Stannah's good things about their stairlift, plus the pricing and the quality. When they did the sales visit, it was very informative. They gave me information and details, and they were responsive to questions. I needed a straightforward up and down, so I had an indoor straight stairlift installed. The installation was smooth and simple. Everything was accurate based on the timing of when they would be able to come and how long it would take. The quality is pretty good. All in all, it was a very good experience.

Chris was very helpful. Very knowledgeable about my chair. That’s why I gave him a five star.

Stannah Stairlifts has very good reviews, and I felt like their stairlift was the right one to purchase. The sales visit as very good. The installation team was wonderful. I got the straight stairlift, and it fits very well in our home. I like how the footrest comes down.

The person who came out explained Stannah very well. They were user-friendly. Also, their review was good. The installation took five hours and it was good. We got the straight stairlift, and the fit is good. They can be a little lower in price. It is a bit expensive.

Kris was very professional and very timely. He was patient and explained everything in detail.

We liked Stannah's salesman better. He gave a more affordable option. Also, our installer was calm, relaxed, quiet, and quick. Any questions we asked, he answered us. The lift makes the stairway a little narrow for people who wanna walk, but it was expected. The lift turns at the top of the stairs to make it easier to get in and out of.

I would not give any stars! The sales rep was more interested in his bonus for the sale than my safety and home operation. His proposal for two sets of stairs would block rooms and the rail would be bolted to floor in front of entrances to each room. Leaving a dangerous tripping situation. The system did have some nice features, but IT would not be feasible. He also took liberties with my charge card and did not confirm deposit for each system. I have to do some construction before installing and this would tie up $1,200 which I need for construction costs no matter whose system I purchased. He didn’t ask and put $2,400 on my card. They charge 25% deposit others only want 10%. It was the next day when I wanted to confirm the systems that it was made clear I would be shut off from two rooms in my home!

Kris is great to work with…A true professional! Terry **