Stannah Stairlifts Reviews

The representative came out, and there was no pressure at all, which was also what I liked. I hate being pressured into anything. She just explained it, showed us the different colors, and explained how ours would work. She explained everything even to the point that they were gonna put an automatic door closer on our front door so the front door couldn't be wide open when you were using the stairlift. They seemed to cover everything.

The stairlift is performing very well. We had a little problem in the beginning. Our stairlift drops down on to the floor. Then after you would use it, the rail itself folds back on itself so it's not a tripping hazard. It just wasn't adjusted perfectly the first time it went on, and so the stairlift would stop when it came to the part where the two joined. I called them, and they came out in two days and fixed it. It was just an adjustment.

I feel great when I'm in it. I said to my husband, “One of these days, I'm just gonna fall asleep coming down because it's just so relaxing.” It’s so comfortable and you feel very secure. You don't feel like it’s any hassle. It has improved my mornings tremendously. Before, I would come downstairs and I'd be downstairs for the day. Not that I couldn't get upstairs, but it would cause a lot of pain. Now, I have the freedom. I can go downstairs. I can go back upstairs when I want to if I have to do something up there. It’s given me free rein over my house again.

We were told how it operates and it had a remote for upstairs and a remote downstairs. They told us the safety features and what the numbers represent on the side if something was to happen. Then, we sat down and we talked about it, and they told us what they guaranteed in terms of the year. If we wanna buy an extra warranty, we could do that, and someone would be with us during the first 10 days so that we could have a good orientation. My son is an engineer and I'm a nurse, and we didn't need all that. We just needed him to show us how it operates and the young man that did it was perfect. We put my husband in the chair and went up the steps, got him off when it swirled around. We did several trial runs and we were happy. I'm still happy with it.

I realized that it was not only for my husband. When I have to take the clothes out of the hamper and take them downstairs, I usually throw them down the steps. Now, I sit in the chair, put them on my lap, and head on downstairs. So it has some good features for me too. Not that I'm immobile. I've already recommended it to two people at my church. I always believe that people need to see. So I told them to come by whenever they felt like it and I would give them an opportunity to sit in it, and I would use the remote for them. Stannah talked about financing and told us how they could break it up into so many payments. We started laughing so the guy asked what was funny and we said we were paying with a check the whole amount. We need this. He was happy and we were very pleased.

I had a number of consultations on the phone and a couple of online presentations. When the reps came out, they did a site assessment and took measurements. It was to give me a better idea of whether or not the quote that was provided would be accurate or if it would be slightly more or slightly less based on what we had discussed. They weren't presenting when they came out. That was all handled prior.

The gentleman that came out for the installation was highly professional and answered all questions. He accomplished the work within the specified amount of time. It was a four-hour installation. He then did a demonstration presentation for my mother so that she became accustomed and familiar with how to utilize the stairlift and be comfortable with it. All in all, it was a good experience.

The stairlift is straight up and down. My mother uses it every day and feels comfortable using it. She said that it is a necessity for her. She's happy that we made this purchase and installed it. The stairlift is more or less what I had anticipated. Stannah was considerate of the aesthetics of my mother's house to make sure that the railing matched the walls. These were subtle little things. For me, it was making sure that the stairlift was safe, reliable, and user-friendly. Stannah solved a problem that we had and they kept their word. Everything fell within the parameters of what we had discussed in our prior consultations. There weren't any scams to extract additional funding and things of that sort. I felt comfortable working with them. I would feel confident recommending them to others.

We got a curved stairlift. It looks terrific. It blends right in and it's not an eyesore at all. It looks like it has great quality. My mother-in-law feels really safe in it. We've taken it up and down the stairs a couple of times just for fun and it seems to be very sturdy and holding up great. My mother-in-law loves that she can call it back down the stairs. If somebody leaves her house and leaves it down at the bottom of the stairs, she can call it back up again. She uses the remote control that she has at the top of the stairs. She has one at the top of the stairs and one at the bottom of the stairs.

As far as the price point, I had gotten a quote from another company and it was several thousand dollars more and a longer wait for a curved staircase. Based on where the quote came in, the personal recommendation I had from a friend, and how easy the company was to work with, I would never choose anybody else and I would highly recommend Stannah. It has been a great experience all around and made a difficult situation much easier with the people that I got to deal with.

I could have used the stairlift in the summer when I came out of rehab. I needed it badly then. I was in rehab because I couldn't go upstairs. But I wasn't allowed to do that yet by the physical therapist because it’s steep. I just wasn't strong enough too. But now I can. This will be in my future and I'm probably going to be using the stairlift more. So far, I've used it. My front stairs have always been more difficult and that's where the stairlift is. This is an old house and the stairs would not meet the code today because the stairs are steep. The problem is they're not very deep. There's a part of the step where you put your foot. If you have a very tiny foot, it's fine. But if you have a normal size or a large foot, your foot would be hanging over on the edge. I’m 80 now and in the last couple of years, I didn't use the front stairs. With the stairlift, I can use the front stairs if I want to.

I've also used the stairlift to move some awkward stuff upstairs. One of the guys said, “You can send the laundry up.” That was what one of my friends told me too. I've used that a couple of times. Now, they’re up safely upstairs. Everyone that sees the stairlift says it looks good. I'm not using the stairlift all the time but if I happen to not feel well, it's there for me. I practiced several times. The gentleman who installed the stairlift for me gave me a lot of hints and ways to use it. I just have to be calm about it. I can also go back to the booklet if I forget how to do things. The directions are written down.

Also, we weren't sure about the color. I have burgundy rugs in my living room, dining room, and stairs. We bought a stairlift that was reconditioned. I talked to the rep on the phone and told him, “Okay, we'll go with the brown because the brown will go with everything. That looks good.” He said, “You should go with the burgundy. It matches. It blends right in with the rugs.” I was looking at the chair itself. The installer came with one chair and he can put the cushion on, which is interesting. It looks fine and the brown would have looked good. But the burgundy probably will go even better. Overall, I'm very satisfied and happy. It's a relief that the stairlift is on the stairs.