Stannah Stairlifts

I've heard a lot of good things about Stannah. We had someone come in and she took me through the pricing and measured the stairs and looked at the stairway and suggested what lift we need. I had done my research online. It was all very positive. There was no high-pressure sales pitch. It was, “You tell us what you need, and we'll help you pick the best pricing and everything in that regard.” We got the regular indoor straight stairlift. When we put it in, it looked clumsy but it fits. It blends right in. When you come into our front door, the stairway is right there to go upstairs, and it blends into everything. I go up and down the stairs regularly, and it's not cumbersome at all. It fits into the everyday living and the aesthetics of the house perfectly.

The sales rep came in and asked us what we needed the stairlift for, where we wanted it and what we were looking for it to do. Then he explained how it would be installed and what the standard on one would be as well as what you could get for upgrades. He said we don’t have to do anything now. We can get the basic model and later on, if we wanna upgrade, it’s just the additional cost. So, he was very informative and helpful. On the day of the installation, the tech showed up on the time he was supposed to. We checked all the measurements and at that point, he realized that they mismeasured the track by about six inches. But he said it was not a problem. He called Stannah and they had another tech come out and bring a track that would fit. Meanwhile, he had everything else ready to go and then, he put the track.

I liked this guy, Rich, from Stannah. I always have good vibes when I meet someone, and usually, my intuition is usually accurate. He came out and I said, "This is what I want. This is what I can afford. What can you do? And I want bottom line amount. I don't want ifs and maybes. I need to know because I need to plan." I was using a stairlift for my brother who lives in a group home, which I managed, and it was my expense, not the state. I was very upfront. He said, "Well, we can do a brand-new, we can do a refurbished." I said, "Are you gonna tell me your honest opinion?" He said, "Yeah, I will." So, I said, "Is it worth getting a refurbished or do you think I'm wasting my money and then down the road, I'm gonna have to replace it?" He said when they refurbish, they do a damn good job. I went with them.

We had someone from Stannah and Acorn come. Both of them made a lot of sense but the Stannah made more sense. It seemed to be better in a lot of ways so we went with that. I liked the way that it would fit in better and everything worked out well. We were more impressed. One gentleman came for the installation and did a great job. It was painless. I thought it was gonna be such a lot of stuff going on. But everything is great.

Stannah's sales rep and installation team were very professional, pleasant and easy to talk to. I had no idea that the work could be completed so quickly. The stairlift failed a couple of times, but by reading their little booklet and by understanding how it works a bit, I was able to get it going without calling anybody. It's worked perfectly the last few days. The only thing is the way it's marketed. I was not told that there was an additional thing I could do for quite a bit of money. It's $500, which automates the turning of the device when it reaches either the top or the bottom. It was not mentioned from the start. The saleswoman who came out did not say anything about it whatsoever. We discovered it.

We have had a Stannah stairlift since we moved to Andover in 1989. I had two, I had one from the basement to the first floor, and one from the first floor to the second floor. When we moved to Tewksbury 12 years ago, we brought one with us and put it from the second floor to the attic. I had a new one put in from the first floor to the second floor. I have just been so pleased. I have recommended Stannah to two people, and they have both bought Stannah Stairlifts. The team at Stannah is great. As far as the quality of the stair lift, it's all quality. Every piece of it is top-notch. It's very easy to use. The only thing that I have a problem with is the little piece of carpeting or rug on the stair lift keeps coming up, and I keep gluing it down. Other than that, I could not be happier.

Jonathan came out and showed me the product, and I was thrilled with it. I needed it soon, and Stannah was able to do that. Jonathan was friendly but he was very professional. He came in and took the measurements of my stairwell, and then gave me the pros and cons of the different models. The only thing that I had to choose was the color of the seat. I went with a brown, straight stairlift with the extension that goes beyond the stairs themselves. Dwayne came to do the installation and he was very professional. He measured the stairs and brought in all the pieces that had to be built into the frame itself. It was pretty painless. They said it usually takes four to six hours, but he was done in three hours.

Stannah's chairlift was available to rent as opposed to buying it. A fine young guy came in, explained everything, and answered all my questions. He told me all the pricing and how everything works. That sounded fine and I said to go ahead and put in the chairlift. I had it put in last October for my bedroom going upstairs. The installer was a great guy and he was here for about an hour and a half. He did everything and made no mess at all. The chairlift is working perfectly and everything looks good.

The rep was kind and knowledgeable, and answered my questions. One gentleman came for the installation and he explained what he was doing. He was neat and cleaned up after himself. He demonstrated the controls and he had me practice them before he left. I appreciate the stairlift. I have a glass shop downstairs and I couldn't get down to it and the stairlift has allowed me to do my stained glass again. The experience with Stannah was very positive and I've told several people about it.

Stannah has great customer service and was easy to deal with. The sales rep was very nice, and the installer was very courteous and fast. Installation was easy, and the stairlift works really well and looks aesthetically pleasing in the house.