Kohler Walk-In Bath Reviews

As for the installation, it was quick and methodical, focusing on one task at a time. We encountered a problem when the door leaked. They claimed they test each unit before it leaves the warehouse, but clearly, this one wasn’t checked. Water was everywhere. Fortunately, they cleaned it up immediately and replaced the door the next day.

The product itself is very relaxing. I appreciate being able to just get in and out easily, keeping clean as the water drains. It fills up in about seven or eight minutes and drains in about five. The back and seat warming feature is excellent, keeping the water warm and preventing any chills. I really enjoy using the jets feature for a soothing experience, although I steer clear of using others that create more turbulence.

Regarding the filling and draining process, it's fast. I usually stand until the water reaches my preferred level before sitting. The seat warming feature is a highlight; it keeps the seat cozy through the filling process.

In terms of price, it’s a bit higher than I anticipated. I wish I had arranged for it when I was still working, as it's more expensive than local alternatives. It's around $22,000, which was more than I expected. As for customer service, scheduling was a bit challenging as we had to wait and eventually follow up ourselves, which might have been due to a disconnect.

Overall, my experience with Kohler has been positive, and I’d rate it highly. It's worth noting I’ve never been paid to share positive feedback about Kohler.

The installation from start to finish was top-notch. They complimented us when they tore open the wall they were putting the walk-in bath into where an old shower had been. When they opened up the wall, they called us in to look at how well our house had been built. They said, "Your house was very finely built, and this is a really good job. And we just wanted you to see it." They continued with their work. They picked out everything that the product rep had ordered for us. The colors were a perfect match. They worked as a whole team. They were delightful, and worked very hard. It was supposed to be a two-day install and it turned out to be four. But they worked through the weekend. One of them even had a tooth abscess on him and he had to go to the ER. But his partner kept working through the weekend on Saturday.

It was supposed to be a Friday install, and they didn't finish until Sunday night. Because they had to get back for another install in Idaho on Monday, so they drove through the night, Sunday, after they finished with us to get back, to keep their schedule for the Monday customer. That was above and beyond the call of duty. Because he had to go to the ER. He couldn't even work for half a day.

My husband is delighted. He's 91 and no longer ambulatory. He can't use his legs. So, it's not technically a walk-in tub for us. It's a slide-in tub. He would roll his wheelchair up to it and scoot in from seat to seat. They even call it a slide-in tub. The product is American Tubs, not Kohler. But we ordered it through the Kohler dealer because they offer it as a slide-in instead of a walk-in. It's very comfortable. My husband likes to soak in it and have a cup of coffee. It's easy to use. The only thing that I would recommend as a product improvement on the design is because the rubber gasket in the door hardens and cracks, if we leave it closed all the time, we have to leave it open. We have to leave the door ajar so the rubber would stay soft. If you like your house tidy and you walk by the bathroom and see the door is open all the time, it's annoying. You wanna close the door.

I'm trying to upgrade. When I got it, Kohler Walk-In Bath said I had to have at least a 50-gallon water heater, which we had. And when we found out we weren't getting enough hot water, I went online and looked, and it said, "You need at least a 50-gallon hot water tank," and we had that. So, there was no deception on their part. But it said that you should upgrade because at times, provided how many times you use the hot water in a day, by the time you wanna take a tubby, you would not have enough hot water. So, you should upgrade. I'm not holding them responsible for that.

That's why we decided to look into upgrading because we tried to use it twice and we couldn't still. Even though when we conserved, even not using a lot of hot water, we still couldn't have enough to fill the tub to use the jets. That's what I need because I have nerve damage and I couldn't walk good. So, I need to get in there because I can do exercise in the tub, which would be a lot easier in the water than it is trying to do it just regular. Something with the water helps lessen the pain so I could do my exercises.

We had a great experience with them. We had a couple of glitches and they worked with us through them and offered us extra. At first, I only wanted a soaker tub to soak in the water and do exercises. But because I had to take a wall down, which they told me I probably wouldn't have to, it should fit right inside where my walk-in shower was. That wouldn't fit inside. They probably figured they didn't measure right.

Kohler gave us the hydrotherapy and the jets free. We didn't have to pay extra because I only paid for a walk-in soaker tub. We couldn't go through with it at the time that we were supposed to because it didn't fit. It delayed it another six weeks before we could get the right measurement tub and put it in. So, for that inconvenience, they gave us that. That was a little disappointing. But I didn't make a big deal out of it. They said, "You should be able to keep your slate walls." I had slate walls to match my floor in the bathroom, and I could keep those. That shouldn't be a problem. But when the electrical person came in to do it, he said, "No, we have to take all these walls down because we have to run pipe and then we have to run electric for the thing. So, we need those two. The L-shaped wall has to come down because we have to have access to the whole wall."

I said, "Really? What's gonna happen then? I'm gonna have a big open thing there?" He said, "Oh, no, no. We're gonna put wallboard." That wallboard they put up, you have to mud, sand and paint it. I said, "Look, my husband and I are disabled and we can't get on a ladder. We can't do any of that stuff." So, I would always be unfinished in there and you can see it. That was a little upsetting.

The guys were Spanish. They were good workers but the communication wasn't good. I called and said, "I need somebody to come out here that I can talk to and then maybe he could communicate to the guys." So, they sent out the project manager. He came out and said, "This is what we're gonna do for you. We're gonna give you walls. So, you don't have to do nothing. These guys here will install the walls for you and it was gonna be white." It's all white in there anyway. But he called and said, "We don't have white, but we have light gray. I think that'll even look better in there." I thought, "It'll break up all the white." And it did. Even though it's a bit lighter than the floor, the contrast is beautiful.

That was the only thing I was upset over because I knew we couldn't do the work ourselves. We're in the process of paying for it. They would put the wallboard up, and I gotta have to mud, sand and paint it. I can't do that after paying what I'm paying for this tub. So, they said, "We'll make it worth your while. We'll work with you and we'll come up for a solution." He went back, said, "I'm gonna go back to see what I have in the warehouse. Give me about a half an hour, 45 minutes. I'll call you right back."

He didn't have the white, but he said they had the light gray. It looks nice. It's like a vinyl wall. It's a bit darker. And everybody that saw it said, "Did you arrange your bathroom?" I said, "No." The walk-in shower we had replaced what we had there. So, it was the same dimension. It was too wide for the bathroom. But when you put that walk-in tub in, it's smaller, and I have so much room. So, if I ever have to have an electric wheelchair going there, I would have plenty of room to get through and out of the bathroom. It was a blessing in disguise even though we had a couple of glitches to go over. And they worked well with us. We're not getting charged anything extra for it. They were so easy to work with. And they always offered something to take care of the problem. So, it was worthy.

The hot water would only go up to the seat, which covered up to my knee when I'm sitting down and that's it. Nothing for my back. So, I said, "We'll have to upgrade." We thought we would have to have another bill. Some place offered a seven years interest-free. Another place called me and they're called Mass Lean. I never heard of it. I was going through Mass Save. And after the work is done, they would give a rebate of $750, but I don't know how much it would cost to buy the water heater and have it installed. This place does it all for nothing. No money out of our pockets. And as long as we're getting extra help with our gas and electric, which we are, we qualify for the program.

On a one-family house, the biggest you can get is 100 gallons. But I wanted to make sure because my husband has to use it, too, because he has medical problems. So, both of us. I said we need the 100 because 80 wouldn't do it. We would have the same problem. We still wouldn't be able to fill it up as much as we should. I'm gonna get ready to make my third payment on the tub and we couldn't get in it and use it. That is the only drawback that we're upset over. But it's not their fault. The other stuff was because somebody didn't measure right. But that was different. We took care of that.

My mom is not liking the walk-in bath so much because she feels claustrophobic in it. I'm trying to tell her that she could just use the shower function. She didn't have to fill the thing out with water and then she wouldn't feel claustrophobic. She will eventually start using it because she'll have to. I love it. I don't live with her, but I go over there and take a bubble bath with the jets and luxuriate for over an hour. Then when I did that, I showed her all the features again so she could see what a blessing it is. Overall, it has a good warranty. I feel confident that if I have any trouble, I can call on them to fix it.

Kohler's customer service is second to none. When we couldn't find out how to pay the first payment, I called the 800 number and they led me to my local Kohler person, and that person let me write to the financial person so that I could get everything lined up for payment. They transferred me. I didn't have to call any numbers, but they did give me the number to write down for future reference. The overall price was very expensive, but I know that it's a quality product. I pay more for Kohler bath fixtures. I have them in my house and if I were gonna decorate, that was the brand I would use because they have a history of quality.

My mother is from Japan. My dad was trying to help her with some of the cultural things. So she had a traditional Japanese bathtub, which means that the tub was in the floor. As she has aged, we needed to find another option for her. Kohler came out and they gave us the brochures. She's hitting the age where now she's having to have more help. We liked where the spray handle was instead of having to reach all the way across the tub to get to it. It was on the side where we needed it to be. We like that the tub had different jets and bubbles. That helps with circulation. There are just four little buttons that she has to push. It's really simple but you can move the jets accordingly.

It was simplicity for her that there wasn't so much stuff on the tub that it was overwhelming, and she was able to adapt going from the tub that she was in to one that had a few buttons. She could get relief from the pain in which she was suffering from. The ability to open the door, and not having a high step trying to get into it, was a biggie. The door opens up towards her, and she can get in and it's not a high step up that she has to step into. So, she's able to lift her leg just enough to get in there. The narrowness worked for us being able to help her. She enjoys that spray handle. She loves being able to use it on certain areas of her body instead of just having to do the tub. She also likes it when she just needs a quick rinse. She's been able to turn on the different types of bubbles and jets according to what her physical needs are at that time. Kohler did a bang-up job. Kohler stands alone on its own reputation and the people they hire to represent them.

The installation process was satisfactory. The crew that came over was cool, and it took them a day and a half to complete both the walk-in tub and the shower installations. The quality of their work was good, and the new bathroom area is a lot nicer than before. The shower has made it more convenient for me to take care of my son and helps in getting him in the bath. Overall, I'm satisfied with the purchase.

One of my favorite features is being able to sit in the bath and enjoy it for about half an hour. It really helps me sleep at night. The installers were also very professional and did a great job. I would recommend them to anyone.

I am very happy with the bathtub itself, and the installation team was good, leaving everything clean. After the installation, they gave a demo which provided enough information for me. If a friend asked about my experience, I would definitely recommend it. My favorite feature is the ease of just walking into the tub. The overall experience with Kohler was good, but the cost was high, about twice what I expected. We live in Oklahoma and we're locked in here with one installation company for Oklahoma, parts of Texas and Arkansas. They do a three-state area. You can't make a lot of change.

The presentation was handled by a very pleasant and knowledgeable representative who had over 20 years of experience, which was impressive. The installation process was mostly on schedule, taking about three days. However, there were some issues with our hot water heater. Since we have a propane system, the existing heater wasn’t adequate, so a bigger one was installed. Unfortunately, the state inspector had some concerns, so we're still working through that issue.

We purchased the walk-in tub primarily for safety reasons, as both my wife and I are 85, and she was having difficulty getting in and out of a regular tub. Since installation, I find myself using the shower less often, opting instead to hop into the tub. While we haven't fully utilized all the tub's features yet, we appreciate how easy it is to get in and out. Overall, it works fine and meets our needs.