Kohler Walk-In Bath Reviews

There were two individuals that came to do the install. It took two days to do it. The main reason for the two days was their electrician was not available on day one. He had to come back on day two to put all that stuff in. We're on point for the quality of the workmanship, and the crew represented Kohler well. It's an expensive unit but it does its job. We like that the tub got the depth and the whirlpool. It's easy to get in and out of. It’s got a hand bar inside it and a ridge on the outer edge that you can grasp, getting in and out of. The website has short YouTube blurbs that I could watch and that was helpful. It answered questions.

When they were evaluating the hot water heater to see if it's large enough for the tub, 50 gallons is what they said is adequate and 50 gallons is what we have. But it takes all of my 50-gallon hot water heater to use that tub. We have to manage around that with other uses. Kohler might wanna make these tankless hot water heaters, in-line hot water heaters. They're already wiring the thing up and bringing an electrician in. It wouldn't be a big step to put a tankless hot water heater in line with that tub outside the demands on the hot water heater.

Kohler's rep was wonderful. My mother is 85. So, me explaining things to her wasn't the best idea. Having someone else come in and explaining all the process inside and out was phenomenal. She was easy to work with. We walked through everything together and she did one time with my mother directly to go over the product, all the features and benefits. And we upgraded a few things and ended up having a wonderful product installed.

The person who facilitated the scheduling and was very easy to work with. Called and told me they could get it done in a day. They showed up on time, and were very cordial people to work with.They were in and out in a day, which is phenomenal as well. We expected two days, but they were able to get it done in one day and everything works well. It looks phenomenal. Everything's on one level now and my mother is able to take a bath now and shower while sitting in the tub and do that all on her own. And she's a very independent person, so she still could maintain that with this product as well. She was amazed at everything that was available and that could be done. I know that she'll take advantage of everything. She'll get used to it and get more comfortable.

My mom is not liking the walk-in bath so much because she feels claustrophobic in it. I'm trying to tell her that she could just use the shower function. She didn't have to fill the thing out with water and then she wouldn't feel claustrophobic. She will eventually start using it because she'll have to. I love it. I don't live with her, but I go over there and take a bubble bath with the jets and luxuriate for over an hour. Then when I did that, I showed her all the features again so she could see what a blessing it is. Overall, it has a good warranty. I feel confident that if I have any trouble, I can call on them to fix it.

Kohler's customer service is second to none. When we couldn't find out how to pay the first payment, I called the 800 number and they led me to my local Kohler person, and that person let me write to the financial person so that I could get everything lined up for payment. They transferred me. I didn't have to call any numbers, but they did give me the number to write down for future reference. The overall price was very expensive, but I know that it's a quality product. I pay more for Kohler bath fixtures. I have them in my house and if I were gonna decorate, that was the brand I would use because they have a history of quality.

My mother is from Japan. My dad was trying to help her with some of the cultural things. So she had a traditional Japanese bathtub, which means that the tub was in the floor. As she has aged, we needed to find another option for her. Kohler came out and they gave us the brochures. She's hitting the age where now she's having to have more help. We liked where the spray handle was instead of having to reach all the way across the tub to get to it. It was on the side where we needed it to be. We like that the tub had different jets and bubbles. That helps with circulation. There are just four little buttons that she has to push. It's really simple but you can move the jets accordingly.

It was simplicity for her that there wasn't so much stuff on the tub that it was overwhelming, and she was able to adapt going from the tub that she was in to one that had a few buttons. She could get relief from the pain in which she was suffering from. The ability to open the door, and not having a high step trying to get into it, was a biggie. The door opens up towards her, and she can get in and it's not a high step up that she has to step into. So, she's able to lift her leg just enough to get in there. The narrowness worked for us being able to help her. She enjoys that spray handle. She loves being able to use it on certain areas of her body instead of just having to do the tub. She also likes it when she just needs a quick rinse. She's been able to turn on the different types of bubbles and jets according to what her physical needs are at that time. Kohler did a bang-up job. Kohler stands alone on its own reputation and the people they hire to represent them.

I've had people look into wanting to purchase walk-in tubs before, and they've always been told it won't fit. It depends on which company you deal with because I know this other person whose doorway was probably just the same size as mine, and they were told they wouldn't fit through their doorway in the bathroom. And ours went through. My husband and I are in our 60s and 70s, and it's nice to be able to have the tub with the jets like a spa that we used to have out in the backyard, but you can't get in and out of it at our age if you have it outside. So this is just like having the same thing but inside the house. So that works out perfectly for us and we're happy with it. We love it. I've gotten a lot of things from Kohler before like their faucets, sinks and toilets. I was familiar with the Kohler brand and I didn't wanna try and use another company when I knew that Kohler has an excellent reputation.