Kohler Walk-In Bath Reviews

As for the installation, it was quick and methodical, focusing on one task at a time. We encountered a problem when the door leaked. They claimed they test each unit before it leaves the warehouse, but clearly, this one wasn’t checked. Water was everywhere. Fortunately, they cleaned it up immediately and replaced the door the next day.

The product itself is very relaxing. I appreciate being able to just get in and out easily, keeping clean as the water drains. It fills up in about seven or eight minutes and drains in about five. The back and seat warming feature is excellent, keeping the water warm and preventing any chills. I really enjoy using the jets feature for a soothing experience, although I steer clear of using others that create more turbulence.

Regarding the filling and draining process, it's fast. I usually stand until the water reaches my preferred level before sitting. The seat warming feature is a highlight; it keeps the seat cozy through the filling process.

In terms of price, it’s a bit higher than I anticipated. I wish I had arranged for it when I was still working, as it's more expensive than local alternatives. It's around $22,000, which was more than I expected. As for customer service, scheduling was a bit challenging as we had to wait and eventually follow up ourselves, which might have been due to a disconnect.

Overall, my experience with Kohler has been positive, and I’d rate it highly. It's worth noting I’ve never been paid to share positive feedback about Kohler.

The installation was almost completed in one day, save for a missing part that was addressed the next morning. During installation, I wasn't involved much, but the two professionals worked smoothly and competently, leaving me confident in their work.

On a recommendation scale, I’d give Kohler a 4.5. However, I’d advise potential buyers to ask more evaluation questions beforehand. I eventually rated a 5 for customer service and the product's quality, even though the tub's flooring could be more slip-resistant. I had a workaround for the hard-to-lock door, thanks to a helpful installer who provided a makeshift solution with a piece of PVC piping. He gave me a piece to slip over the handle so that I could use my whole lower arm from the elbow to the hand to press down on that to lock it and then to use it to unlock it.

In terms of cost, I found it pricey and wish it were more affordable. While upgrades like these may boost safety, they don’t greatly increase home value, as I’ve found through past real estate experiences. The product does come with good safety features, like bars and a seating area.

Overall, aside from the hot water capacity issue – which I plan on addressing with further adjustments – my experience has been positive. I'm grateful to the installer who swiftly responded to my concern with the lock without needing to engage the company's customer service.

We got the walk-in tub within a very short period of time. The installers came in first thing on a Friday morning and they were out before 12:30. They took out the old tub, put the new one in and reset it. They went over a whole demonstration with my mom on how to use it, gave her instructions, and highlighted the instructions. It was extremely impressive. My mom's gonna be 77 next month and the Kohler walk-in tub has made life so much easier for her. She was having issues getting in and out of the shower and this has been a lifesaver for her. It's absolutely wonderful. We were very happy that we were able to get it for her.

The installation from start to finish was top-notch. They complimented us when they tore open the wall they were putting the walk-in bath into where an old shower had been. When they opened up the wall, they called us in to look at how well our house had been built. They said, "Your house was very finely built, and this is a really good job. And we just wanted you to see it." They continued with their work. They picked out everything that the product rep had ordered for us. The colors were a perfect match. They worked as a whole team. They were delightful, and worked very hard. It was supposed to be a two-day install and it turned out to be four. But they worked through the weekend. One of them even had a tooth abscess on him and he had to go to the ER. But his partner kept working through the weekend on Saturday.

It was supposed to be a Friday install, and they didn't finish until Sunday night. Because they had to get back for another install in Idaho on Monday, so they drove through the night, Sunday, after they finished with us to get back, to keep their schedule for the Monday customer. That was above and beyond the call of duty. Because he had to go to the ER. He couldn't even work for half a day.

My husband is delighted. He's 91 and no longer ambulatory. He can't use his legs. So, it's not technically a walk-in tub for us. It's a slide-in tub. He would roll his wheelchair up to it and scoot in from seat to seat. They even call it a slide-in tub. The product is American Tubs, not Kohler. But we ordered it through the Kohler dealer because they offer it as a slide-in instead of a walk-in. It's very comfortable. My husband likes to soak in it and have a cup of coffee. It's easy to use. The only thing that I would recommend as a product improvement on the design is because the rubber gasket in the door hardens and cracks, if we leave it closed all the time, we have to leave it open. We have to leave the door ajar so the rubber would stay soft. If you like your house tidy and you walk by the bathroom and see the door is open all the time, it's annoying. You wanna close the door.

The walk-in tub was double what I thought it was going to be, but I've enjoyed it. I like the jets. They massage you in the right spots. I had had knee replacements on both my knees and they got recalled. So, I just had my left leg done six weeks ago and I couldn't submerge. I could shower, but I couldn't use the jets. But since my incision has healed, it's helped me. It's helped with my recovery of my knee surgery that I had to not only, after exercising, to make it feel better, but even prior to exercising and keeping me loosened. I've done very well in recovery. I have washed my hair in there and it's easy with that shower handle. It makes it very easy and makes it easy to clean the tub and I really like it. I'm glad that I spent the money on it.

I'm in the trucking business and I bought from Kohler because years ago, I hauled their product out of Brownwood, Texas, where the plant is, to Kohler Wisconsin and all over. But had I known that it would be like this, I would have never bought from them. I would probably have saved $15,000 and went with the other company. I want somebody to call me back and get out here and fix it because a $25,000 tub isn't doing me a bit of good if I can't use it. Other than that, I've had a good experience.

The installation process was satisfactory. The crew that came over was cool, and it took them a day and a half to complete both the walk-in tub and the shower installations. The quality of their work was good, and the new bathroom area is a lot nicer than before. The shower has made it more convenient for me to take care of my son and helps in getting him in the bath. Overall, I'm satisfied with the purchase.

One of my favorite features is being able to sit in the bath and enjoy it for about half an hour. It really helps me sleep at night. The installers were also very professional and did a great job. I would recommend them to anyone.

I am very happy with the bathtub itself, and the installation team was good, leaving everything clean. After the installation, they gave a demo which provided enough information for me. If a friend asked about my experience, I would definitely recommend it. My favorite feature is the ease of just walking into the tub. The overall experience with Kohler was good, but the cost was high, about twice what I expected. We live in Oklahoma and we're locked in here with one installation company for Oklahoma, parts of Texas and Arkansas. They do a three-state area. You can't make a lot of change.