American Home Shield

Recently, I called in two claims to American Home Shield and I was on hold for a long time but I’m used to it being in the military. Other than that, once they got on the phone, it was easy and interacting with the rep was great. Getting a contractor out was super quick. The air conditioning guys were good and they fixed a lot of stuff. However, it took an extra week to get my part for the air conditioning and the water guy didn’t have the right equipment so I had to get somebody else to come out. Since then everything looks great. AHS came with our house when we bought it, so we’re probably gonna end up buying another year of it once the time comes.

Our AC was on the fritz. It wasn’t just turning on and staying on, it was having trouble also starting. We figured it was some sort of electrical issue and I ran that by American Home Shield. I submitted the claim online and it was very easy. They contracted somebody to come and take a look, and I received a call for the scheduling. It worked out fine and the contractor was someone local. They were great, very helpful, and insightful. They knew what the issue was most likely going to be, given the age of our unit, so they went with the most probable root cause of what was going on. After they replaced a part, which is a small electrical thing, we’ve had flawless usage of the air conditioning since then. We now have a wonderful AC. Overall, I don’t want anything else to break given the price. But if it did, then I could rely on American Home Shield easily.

Both times that I talked to the reps of AHS, they were great, easy to work with and very knowledgeable. However, the first contractor they sent from Sears, seemed a little rushed. He was allergic to cats and we have a lot of them because we deal with animal rescue. We always tell AHS when we make phone calls that if they have somebody that has allergies to animals not to send them, but they neglected to tell him that so it didn't work exactly right. The part they fixed worked fine, but the burner on the top of the stove was out of alignment. So I called them back and they sent somebody right back out. Everything is fine now. I would recommend AHS.

I have issues with my plumbing pipe. The reason I bought the AHS warranty was because I knew that my main shoreline was gonna have to be replaced in an area, and I asked that question when I bought, and they said, "Oh yeah." But now they tell me nothing outside as a foundation is covered. So I was just kind of a little disappointed about that because now, I have a $17,000 project I need to pay for and I don’t have a warranty for it.

I had a leaking faucet and I called in a claim to American Home Shield. We submitted it on Saturday and we got a call from the vendor the next day. A day after that, they came out. They were courteous and took care of the problem. Everything was good. I’ve had AHS for several years now and I’ve never had a problem.

Our microwave oven stopped working. I filed a claim online and AHS sent somebody fast. The contractor they sent was good. It seemed to take a little while to get the parts and get the oven fixed, but other than that I've never had any problems. AHS provides good service.

I had a claim with American Home Shield for repairs for refrigerator, an icemaker and a mechanism on the door lock. They also determined that the appliance or refrigerator was still on an appliance warranty, so they got the refrigerator people to pay for it and it didn’t cost anybody anything. They also replaced the icemaker and the lock on the door. The lock didn’t work the first time, so they corrected it and put another one on it. Since then, it has been working fantastically. I'll do another policy with American Home shield as I'm fixing to sell the house and buy another one. However, I have to be very careful about understanding what the policy covers. The policy includes a lot of things, but they may or may not include a refrigerator in one of their little policy increases, so we have to watch what's included.

We had an air conditioning issue and a heating issue so it needed to be replaced, and American Home Shield wouldn’t replace it. But what they did was gave me a credit for a new one for the cost of actually fixing that one because they could have fixed but it had some age on it. I was happy with that. I did the initial request online and the actual claim was submitted by the technician. I was very pleased with him. He was responsive. But the biggest hassle with American Home Shield is that they allow 24 hours for the contractor to contact you. So that just kind of makes emergencies not really doable.

I had a stoppage in my kitchen sink and American Home Shield sent Kiley & Sons quick. They came in on time and just kept working at it until finally got the sink to drain. I was happy with it. AHS has been my warranty service since I've lived out here for 18 years and I refer them whenever I can.

Submitting the claim with American Home Shield for the motor on my pool suite over the phone was easy and the contractor they sent out was honest and upfront. He followed through with everything he said. When he said that it would take a week, he had me up and running in one week. And there has been no issues with the motor since. Compared to the service I had prior to them, I was very pleased.

American Home Shield repaired my stand-alone ice maker last week. But they had trouble finding the part and the repair took a long time. It took about a month before they finally found one and got it to the appliance company that installed it. My experience working with the contractor was very good and the ice maker has been working since then. It makes ice. But I don't have a contract with American Home Shield anymore. I had one for my property in Houston and one property out in Bellville. But I didn’t renew the contracts for either property. I had been a customer for about 20 years but all of a sudden, they started doubling the cost for me. I guess it was because I had a claim and I think that’s unrealistic.

Terrible service. Terrible company. Have had AHS for years, paying premiums, and the one time it's an emergency they give me the runaround. Do not choose this company. "We have no contractors right now. Wait 24 hours then you can call your own contractor and we will reimburse you at some point." By that time we might freeze to death!

Called to request repair service for our non working central AC system that just happened this Saturday morning. Was informed that although AHS takes requests for service 24/7, there is no guarantee I will receive service this whole weekend. I informed the phone screener that we were having a large party here at our home and I need the AC to be working. We live in FL! She gave me the number of World Class AC Inc, who the service request was sent to. I phoned them, got a recording, left my information, so far have not received a callback. At this point, AHS has been a total waste of time and money. I need this fixed now! I have called our AC company, Energy Air, that we have a maintenance agreement with since we moved in, 2 months ago. I got a recording, left my information and my call was returned within 10 minutes. The technician will be here in an hour with a service call fee of only $15 more than AHS. This is what I call service!

I went online and requested service with American Home Shield for my washer. It stopped working on a Sunday night, which is usually when we do our laundry, so it was a bit of an inconvenience. Greenway Home Services contacted me the next day to set up the appointment and it was easy. The service person was wonderful. He was really professional, friendly and nice. My only complaint is the contractors give a four-hour appointment window which, for someone who is very busy and has children and work, is very difficult to accommodate.

I filed a claim over a month ago for a blower issue on my heating/air. I had to call the Heating and Air Guys, they didn't call me. The problem started on a Saturday and they came out 4 days later. It was sort of limping along at this point, but I explained to the tech that the AC side was not blowing very cold but the heat side was not blowing heat at all. I explained to him that I didn't want there to be a problem when it got into the winter months. His diagnosis was a pinhole in the line and I needed freon. AHS only pays $10 per pound for this and I had to pay the difference to them (contractor). OK great. He told me if it happened again within 60 days, I can just call them directly and I didn't have to go back through AHS. So a couple weeks later...same thing happened. Only they won't answer the phone or call me back.

When we did laundry, the washing machine would drain, but it would drain into the basement floor so the drain sack. Then some of our floor drains in the basement were clogged apparently. When we purchased the home, we knew we had the warranty. We called American Home Shield and they said that they will be in touch with the contractor, Hensley Plumbing. Their technician contacted us, looked at it and told us what was going on. We paid out $75 deductible online, then he came, did the repairs, put a dent in, rooter the drain, and everything has been perfect. He was prompt, thorough and did a very good job. It was a very positive interaction with American Home Shield.

I submit claims to American Home Shield online usually and they respond between 48 to 72 hours. It's quick. Then, the company would send me back a confirmation number and I would get a call from whoever they decide to send in that they're coming out and would take care of it. In all the years that we've lived here, I've only had one issue in the beginning with the contract they sent out. We made American Shield aware of it and they took care of the situation and we never had to deal with that person again. Overall, all the other ones we've ever needed have been excellent.

I filed a claim with my dryer and my washer. One went out first and then about a week later, the other one went out. I think one of those things was caused by the other. That was like a weird coincidence. I get online to submit a request and within a couple of days, they send me a text. And then they’ll handle it. If they have to order parts, they order parts. Then they’ll come back to fix once the parts arrive.

I had an electric problem. I started the claim online, but I wound up over the phone as I did not wanna use the person that American Home Shield assigned me to on the computer. I explained that I had the other provider and was not satisfied, that I wanted to use someone else, and they gave it to me immediately. I called the contractor the people on the line were very good. I talked to them as I had one minor problem, there were tornado warnings in the area, so they didn’t come when they were originally supposed to, but they came at a time that was convenient for me the next day. The serviceman that came out was a delight. I was a little bit concerned ‘cause I knew the problem I had was not too much in the ordinary, and he seemed rather young. But he knew what he was doing, was extremely polite, and my other amazement, he refused a tip. I've had some very good results with AHS even though there was one that did not get done to my satisfaction.

One time, American Home Shield changed the garbage disposal in my rental property. When I submit claims to them, I just call and they take care of everything. I have them on my properties for less than a year and having it was wonderful. I'm very pleased with them.

I got a dryer and a dishwasher repair done through AHS. They were very attentive and knowledgeable when I submitted the claims. One of my qualms was the first time, the contractor came out, he didn’t fix the dryer. They said it was a ventilation problem. So the next time, he came out about the dishwasher, I just went ahead and had him look at the dryer again, told him that there wasn’t anything wrong with the vent, and they were able to fix it. But it was past 60 days, so I had to pay the service fee. When the technician came, he looked at everything and said he had to order parts. He probably wasn’t there 20 minutes and he has done a good job.

I had a plumbing issue. I submitted a claim online with AHS and I did that because on the phone, I would end up waiting very long to speak to somebody. Their process is more geared to be done online and in theory, you don’t need to speak to somebody because they have to contact a contractor to come out anyway. Their website is very user-friendly and even if you don’t remember your sign in details, you just have to type in your address and some other information that you should know.

Our air conditioning unit was not cooling. It was in August and it gets 115 here in August. We have two units. The other unit was working, but it was working at full blast because we have a 2,500 square foot home. We had a couple of fans and we closed off some of the rooms that aren't used. American Home Shield sent their contractor, Argo, and they were very good. They were very cordial and respectful. We had to get a new one and we had to order it which took exactly two weeks. First, the claim had to go in, and AHS approved it because the unit was 12 years old. Everything went along, then they had to get it shipped. Argo had to make plans to come out and put it in for us. Everybody was very helpful and courteous, and we have two working units now. I'm glad I got the policy. We were very pleased with the whole incident from start to finish.

When my stove stopped working, American Home Shield's response was quick. I go online when filing claims because it's easier. A technician from Sears came and he was very talkative. But he knew what he was doing and he did a good job. A part had to be ordered and the following week, the technician came back. The stovetop has been working. I’m very satisfied so far.

I’ve always been extremely satisfied with the service that I’ve gotten from American Home Shield. When our toilet kept running and wouldn't shut off, we filed an online claim and their contractor, Drain Go, came. Whatever they did worked and the toilet quit running after one appointment.

The lighting mechanism of my oven was broken and there was a gas smell. I called the gas company and they turned the stove completely off so I had could not cook. I called American Home Shield and told them what the issue was. They called me with an appointment and I described what was happening. The fellow from CJS Statewide Appliance that came out had the piece with him and that was the best thing. He did everything right there and then and he was fabulous.

I love American Home Shield. They do a great job. When I submit a claim, their response time is amazing. I get a text message immediately from the vendor saying that they would schedule me within 24 hours. And usually, they don’t schedule, they're here. I've had three service calls within a few months, and they’ve been exceptional. My most recent one was for my dryer that wasn't heating. I submitted a claim online and the contractor came within 24 hours. They were very friendly and helpful. They did the repair and everything’s great.

The HVAC stopped working. I called American Home Shield’s number and the rep I talked to was very good. Then the contractors got here immediately. However, a lot of the contractors only did the standard job because they did not do anything a bit out of the ordinary. The first contractor wouldn't do it and the second contractor wouldn't do it too because they said the HVAC was inaccessible. But it was not. The HVAC is just a smaller unit and it was on the ground. So AHS did not have a contact in their system who does a bit out of the quirky box kind of problems. The first two contractors said that they do very ordinary and simple stuff. But the next one fixed it and the HVAC has been operating great since the repair.

There was something wrong with the sensor of my thermostat and it was causing the AC to run non-stop. I filed a claim with AHS online because every time I tried to call, which is my only complaint I have with AHS, it took forever and a day to get anyone to get on the phone. I have to go through an automated system, then I have to wait, and then 90% of the time, I have to end up calling back because it gets disconnected. It's just a very big hassle to talk to anyone. I have several things that I needed to actually speak to someone about, but I can't ever seem to get someone on the phone.

My AC had stopped working. I called American Home Shield then they got in touch with a company in my area, Integrity Air Conditioning and Heating. The gentleman from the company came out and he was very professional. I didn’t have a manual for my AC so he took the liberty to download the manual to his phone, to find out additional issues that could have occurred. He took a picture of it and taught me how to do it. He was very personable and knowledgeable. He fixed the problem and told me what I was gonna be charged. He was here for 15 minutes and everything is working fine since then. Being a homeowner, anytime, anything can happen and we don’t always have money on hand so having a service is good because they come in and do what they have to do. And I didn’t have to buy a new AC system, so that was great.