American Home Shield

We lost power in half of the house so I filed a claim with American Home Shield. Right now, the work is only half done. The contractor was able to get some of the lights fixed but we still have a whole row of rooms that he couldn't fix. There was good communication though. They have to do a follow-up and somebody else is coming today. The warranty with American Home Shield is worth it.

It was hot in my house. So, I submitted an AC claim with American Home Shield online. The contractor that they sent was very nice. She came in, told me what was wrong, and what she was gonna do to fix it. Then she tested the air afterwards to make sure it was a certain temperature to make sure that I didn't need any Freon. She said it was great. My AC was fine right after the repair.

For some reason, the AC worked fine when I turned it on. But then all of a sudden, it started leaking water like crazy, and it flooded the floor that it’s on. So, as soon as I saw the water coming out, I called American Home Shield. A guy came in and he explained to me that it just needed to be flushed, and that next time, all I need is to put hot water so it will flush all the dirt through. Everything’s working fine now. So far, up to now, my experiences with American Home Shield's service have been excellent. I always get results. I haven’t had any problem or issues, and usually, the person that they tell me that’s gonna be coming here are very good and polite, and they fix everything right away.

We filed a claim online with American Home Shield because our garbage disposal in our kitchen sink wasn’t working. Their website was simple and user-friendly, and AHS sent out a contractor within a week. The garbage disposal has been wonderful since then. AHS is a little pricey but it 's valuable. Our overall satisfaction wit their service has been good.

We've had some not so successful claims that were submitted to American Home Shield. We're fairly new to our home and there were quite a few pre-existing items. But the claim today went exceptionally well. We just had to wait as soon as we could get a schedule. Our garbage disposal was out for almost a week but they came when they said they were coming. They were very professional and it went well. I would recommend American Home Shield.

When R & R Allstar Electric came out to service a fan, they took a part off and hooked it up so we could use it via light switch, and that part was fine. But then they said they had to order a part and it took almost a month. Every time I called, they said the part hadn't been ordered. Then once the part had been ordered, I told them to call me when it comes in but I did not hear anything. So I called then they sent someone out. But the gentleman indicated that he just had to go pick up the part at the store. They never ordered the part like they had told me and were dragging me out for a whole month. They lied to me and not just once, but every time I called to ask concerning the part. Why couldn't they be upfront and say they could just send a guy to Home Depot or Lowe's to pick up the part?

Both of the contractors that American Home Shield has referred to me were excellent. The two times I've called AHS, they were very responsive. The first contractor I had needed to replace the pump on my washing machine. The tech who came out was wonderful and gave excellent customer service. They charged me $108 total.

I submitted the AC claim with American Home Shield online and it was very easy. I did it in the evening and I heard back from the shop the next morning. They also came on time and the technician may have had the parts with him. He fixed the issue within 15 minutes. Before he came, the fan had been blowing but there was no cold air coming out. But since the repair, it's been working great. The contractor was very professional and knowledgeable as well. They were great and I would recommend American Home Shield.

I've had American Home Shield since 2000 and I have three houses that have AHS. When something goes wrong, like when my air conditioner didn't work and was not blowing cold air, I call them and they send somebody out. But they couldn't fix something at the California house and we had to have people come a second time. Apart from that, I always recommend AHS and in fact, I told a friend of mine who messaged me on Instagram asking for the name of the company that we use.

There were some moments in the day, that were relatively often, where parts of our breaker seemed to switch randomly. And there was no apparent cause. I don't think we were overloading in lines. I went online and once I figured out exactly what category I needed to file the claim under, it was straightforward. Scheduling was also very flexible. We scheduled the service for a couple of days after and when Southeast Electrical Contractors came out, the service was good. The technician seemed knowledgeable of what was going on and he was able to replace something for us. So far, the issue hasn't come up again. So it's been a great experience with American Home Shield overall.

I submitted a claim online to AHS because I had two outlets that were not working. It was easy to navigate their website and the contractor was out the next day. Since the repair, it’s been great.

The AC unit off the first floor wasn't cooling and I made a claim for it over the phone. That part was fine since I've used American Home Shield a number of times before. However, it took multiple calls and contractors to get my problem resolved. When the first company called me to set up a time, they wouldn't give a window. They claimed that the kind of call they got from American Home Shield was a rush. They wanted to give me an all-day-long appointment and I told them that wasn't gonna work for me. The lady got very defensive and her tone of voice wasn't pleasant at all. Subsequently, American Home Shield said that that was not the way it was supposed to be, so they ended up setting me up with a second company. The second company gave me a four-hour window and they showed up within that time. They were very professional and they fixed the problem.

My experience with American Home Shield has gone very smooth. I’ve had three items of need and I simply filed online. I was then contacted within 24 or 48 hours and AHS assigned someone to take care of the task, and I paid the task fee. The most recent claim was an air conditioning element that went out and it was resolved yesterday. It has taken a while because it was more complicated than originally construed. I had a telephone call from one AHS' personnel a week ago confirming what would be covered on the air conditioner repair, what wouldn’t be covered, and what my financial obligation would be. Getting the parts in took a little longer than we anticipated and it could be relative to the weather in other parts of the US . We had two days out of air conditioning.

When my garbage disposal was leaking, I filed a claim with American Home Shield online and I got instant follow-up. Someone contacted me and made the appointment then Ability Access Plumbing & Rooter was out there the next day. The guy looked at the garbage disposal, went out, got his new garbage disposal and put it in. He was done in 10 minutes. The unit's working fine now and I've recommended several people to American Home Shield.

Our air conditioner wasn't cooling and it happened on the weekend. I didn't call American Home Shield until Monday and yet the technicians were out Monday afternoon. They were very nice, courteous and professional. They came before I had to go to work and they weren't here for 30 minutes. It was very good and fast. Overall, it was a great experience.

On 06/2018 I requested A/C repair. To be noted that I live in S. Florida where during the summer there are over 100 degrees feel like temps. AHS assigned a local company, AAA All Brands Appliances LLC to the repair. The company was unprofessional and took weeks of no show and no work resolution to provide a diagnosis.

Very dissatisfied with the service and very dissatisfied with your vendor. I am having central air conditioning problems where the home is not cooling. Initial phone call to AHS I held on line for over 30 min. They dispatched a company and it took 2 days for them to come out. The tech looked at the unit and said easy fix, within 2 hr the unit was not cooling again. Called the company back at 4:45 pm and they were already closed. I attempted to reach AHS and held again for over 30 min again. I was told they will get the AC company back out, but another service charge would apply, which is crazy since they did not fix the issue. The AC company called the next morning, Thursday but could not come out till Friday.

Just had a terrible experience with American Home Shield trying to get a claim processed on an emergency basis for A/C being out in Tucson, AZ with a high of 105 today. They told us it would be 24-48 hrs. We explained the issue of the heat over the next 2 days and the health and safety concerns of those living there and asked to expedite the request or allow us to get another company. Instead, they argued “our forecast says it’s only going to be 102 today.” And asked what our health issues are? When I said if they are concerned over a 3 degree difference, I can send them a screenshot of the forecast we’re looking at but that that is most certainly not the point.

I contacted American Home Shield to submit a claim about my a/c not working. After waiting 45 mins and having a rep answer then “allegedly” the call dropped and calling back to wait 41 mins. Finally spoke to someone to submit a claim on work that was performed on a Monday and still having the same issue Friday. The rep tells me there’s nothing that can be done until Monday. Not only did I wait a month for them to service the unit with their vendor Total Air Care, but once it was finally done, it went bad again. My house is 93 degrees inside with a severe asthmatic mother and pets, the response of you have to wait until Monday is unacceptable. There was no empathy or sense of urgency. I advise to run and find another provider that cares about their customers and understands the severity of having no a/c.

What is most Americans' biggest investment? Their homes. So, when we (homeowners) purchase a product like a home warranty we look for protection of our investment. My home warranty was included when I purchased my home. The home is new to me, but overall it is 14 years old. We (homeowners) are looking for protection with the home warranty, there is trust involved here, between us (the homeowner) and AHS.

We purchased a house that has the original washer and dryer (from early 1990s). Over the past 3 years the washer has had at least 2 breakdowns a year. Each breakdown has resulted in several weeks of having to hand wash our clothes while AHS brings in a contractor who then comes and has to wait for parts and then finally returns to actually fix the problem. For a family with young kids, not having a working washer that frequently (with both parents working) has been extremely inconveniencing. Plus it’s particularly tough on one's job to keep taking days off work to wait for “4 to 6 hour” windows for a technician and then repeat all over again.

I have a mainline backup in my home. It's causing my basement toilet to back up into my basement shower. I submitted a request to AMERICAN HOME SHIELD specifically for a STOPPAGE. The technician shows up to my home & within 10 minutes he tells me that the main line needs to be snaked out. He then tells me he has no snake on his band to perform the service & that he has to get authorization to do it. This was at 11:30 AM on Friday September 14th. It is now 9:30 PM, I've had the $100 deductible taken out of my account, when I go online to see the status of my request, it says CLOSED.

This morning a pipe in my ceiling leaked. Had to turn off water to the home. Called American Home Shield. On hold for 30 min, they assigned a plumber who later called and said he cannot come out for 3 days. Called AHS again, on hold 30 min, was told if they could not find a plumber by end of the day to call back. I called back. Was hung up on twice. Called again, on hold 45 min. Gave up. Canceled Call. They are great at taking my money, but when it comes time to get the service I pay for, they treated me like crap. They did not hold up their end of our contract so I will be speaking to an attorney. Here I sit with no water still. Please do not waste your money on this company. I am so disappointed!

We couldn't get our jacuzzi to work and we filed a claim over the phone. Two gentlemen came out, checked everything out and they were very pleasant. The problem was an operator error and I never had a jacuzzi before, so I learned a lesson. We've told others to check into Home Shield and see if it works for them, but it is a bit pricey, so a lot of people we've talked to don't think it's worth it. However, we've had very good luck with AHS.

Recently, I had an issue with the AC. I came back from a vacation and it wasn't working. Submitting a claim to AHS was easy. We called them and when I spoke with their rep, everything was pretty quick and to the point. We had an issue with timing and dates and they did everything to push it forward, and get us back up when we needed it. When the contractors came, they checked everything and knew exactly what the issue was. They replaced the fuse and they were gone in less than five minutes. Renewing with AHS was simple as well. I told them that I wanted to renew and they renewed it, and then they sent me my bill. I have already recommended American Home Shield.

I had a clogged drain and I called American Home Shield. They took my credit card, charged me $75 after it was over, and they sent a good plumber. He was very professional and he also asked if there was any additional problems. I mentioned one other very small problem with the outside faucet and he fixed it immediately. It took about 30 seconds for him to fix it which was disturbing to me because I’m not a plumber. But in any case, I was very impressed with him. Everything has been dandy since he came out.

I submitted a claim for the air conditioner over the phone to AHS. Submitting the claim went very well and they were very good at quickly sending a contractor out. However, the first contractor I had was horrible. I called them back and told them I didn't wanna work with this person. AHS listened to the problem that I had. They didn't try to convince me to stay with the person when I was unhappy with him. They got me another contractor and had him out here very quickly.

An AC technician came out when our AC unit was down, but he couldn’t make the repair. The contractors that American Home Shield send out are normally very good. But this guy told us that he never seen a thermostat like ours. We have an older system and thermostat, and he had to call in another guy. He told my wife that they didn't know how to replace our thermostat and that we may have to rewire the whole thing which would cost us thousands of dollars. It was ridiculous.

I made a claim online for my garbage disposal and the process was simple. AHS was very fast and the contractors were great. It took 15 minutes tops for the contractors to do what they needed to do and go out the door.

I heard a noise in my air conditioner and something wasn’t right, so I sent a claim to American Home Shield. The technician showed up a couple of days later. He identified the issue and repaired it. The guy wasn't instrusive and he did a great job. The only thing I don’t like about American Home Shield is the way the payment process itself. I don't mind paying 75 bucks to AHS, but their payment options are either pay it right after submitting the claim or they will take it out of the account after the contractor was done. I personally don’t like anybody going in my account to take my money out. I would rather write a check or pay with my credit card on my own. So I don’t like that AHS only gives those two options and both entail them going into my account and taking money out.