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- $29.99 to $69.99
- Monthly premium cost
- 49 states (not Alaska)
- 30 days
- Labor guarantee
- $75, $100 or $125
- Service fee
About American Home Shield Reviews
American Home Shield is a home warranty provider that offers service plans throughout the contiguous United States. It has three home warranty plan options, which range in price from $29.99 to $89.99 per month with either a $100 or $125 service fee. Its plans cover items like rust, insufficient maintenance and faulty repairs, which are often excluded from this type of coverage. All plans require a contract.
Pros & Cons
- Three plan options
- Flexible service fees
- High coverage limits
- Covers rust, corrosion and sediment damage
- Expensive service fees
- Not available in Alaska and Hawaii
American Home Shield sells three warranty plans with high coverage limits. While its service fees are more expensive than other companies’, the ability to choose your fee might be worth it for some homeowners.
There was a roof leak and the technician that came out was good. … It took about two weeks from when I put the request in to when it got approved. … AHS offered free furnace inspe...Read full review
I filed a claim to American Home Shield for a garbage disposal. It was good. The people who came were quick and straight to the issue. They resolved it. Overall, AHS is helpful wh...Read full review
American Home Shield coverage and plans
American Home Shield sells three plans: ShieldSilver, ShieldGold and ShieldPlatinum. Each plan offers two different trade service call fees, either $100 or $125, that dictate the total cost per month. Compared with fees from other companies, these service fees are a bit high, but the monthly costs are more affordable — so the costs may even out.
|Built-in exhaust, vent and attic fans|
|Main breaker and fuse panel box|
|Doorbells and chimes|
|Interior electrical lines|
|Garage door openers|
|Interior plumbing lines|
|Faucets and valves|
|Whirlpool tub motor and components|
|Instant hot/cold water dispensers|
|Roof leak repair||Add-on||Add-on||$1,500 per year|
|Pool or spa||Add-on||Add-on||Add-on|
|Discounted heat or AC tuneup||$75||$75||One included|
|Air filter discounts||Starting at $5.25 each||Starting at $5.25 each||Starting at $5.25 each|
American Home Shield cost
American Home Shield lets you choose your service fee. By choosing the higher service fee ($125), you can save $10 per month.
|$100 service fee||$39.99 per month||$59.99 per month||$89.99 per month|
|$125 service fee||$29.99 per month||$49.99 per month||$79.99 per month|
American Home Shield offers discounts for AARP members and a $50 discount for protecting multiple residences. Current members can also earn a $25 Amazon gift card when they refer a friend. There are a few other discounts available for AHS customers, like on appliances and air filters, which you can access through your account.
American Home Shield coverage exclusions
American Home Shield’s exclusions list is pretty standard for the industry. The company does not cover:
- Routine maintenance
- Flues, venting, chimneys or exhaust lines
- Repair or remediation of cosmetic defects
- Electronic, computerized or home management systems
- Radon monitoring systems, fire sprinkler systems or solar energy systems and components
- Repair, replacement, installation or modification of recalled or defective items
- Remediation of or damage caused by hazardous materials
- Costs of construction, carpentry or other modifications necessary to remove, relocate or install equipment
- Restoration of any wall or floor coverings, cabinets, countertops, tiling or paint
- Damage caused by "acts of God"
American Home Shield claims and coverage limits
American Home Shield makes it easy to submit a claim:
- Log in to your account or go to the service request page and enter your contract details at any time.
- Select the covered items that need service and submit.
- Pay your trade service call fee and make sure your contact info is up to date.
- Get confirmation, which will typically include your assigned contractor’s information.
AHS will initiate services under normal circumstances by contacting a technician from its nationwide network of thousands of local, qualified contractors within 48 hours of your service request.
The company doesn’t cap coverage for heating, cooling, plumbing and electrical items — so for any system service request, American Home Shield will not deny coverage based on the total service cost. For appliances, the coverage limit varies based on the plan.
You can also add coverage, like pool and spa or sump pump protection, for as low as $4.99 per month.
- ShieldSilver: American Home Shield’s base plan, ShieldSilver, is the most affordable option available. It’s a systems plan that covers plumbing, electrical and heating and cooling systems. It does not cover any appliances or roof leaks.
- ShieldGold: ShieldGold covers both systems and appliances, but it doesn't cover roof leaks. Appliance coverage is capped at $2,000 per appliance, which is a decently high limit compared with industry averages.
- ShieldPlatinum: ShieldPlatinum covers everything in ShieldGold, plus roof leaks up to $1,500 per year. This plan caps appliance coverage at $4,000, which may cover the cost of some higher-end appliances. It also covers code violations, permits and modifications up to $1,000 per year, plus an unlimited amount of air conditioner refrigerant.
American Home Shield FAQ
Is American Home Shield legit?
American Home Shield is a trusted home warranty company with more than 50 years of experience in the industry. It sells three plans with flexible pricing options and high coverage limits, and it doesn’t deny coverage based on maintenance issues, age or rust.
If you want a company that’s fairly upfront about what’s covered and what’s not, American Home Shield is a good option — but it might be more expensive than some other companies out there.
What is American Home Shield?
American Home Shield is a home warranty company headquartered in Memphis, Tennessee. In the last five years, the company claims to have paid more than $2 billion in claims for its customers.
How does American Home Shield work?
American Home Shield offers three plans to help keep your home systems and appliances in working order, regardless of their age or condition. All its work is backed by a 30-day workmanship guarantee. It serves customers throughout the contiguous U.S.
Where is American Home Shield available?
American Home Shield is available in every U.S. state except for Alaska and Hawaii.
Does American Home Shield require a home inspection?
American Home Shield does not require a home inspection for a home warranty contract. You don’t have to provide maintenance records to be eligible for covered repairs, either.
How do I file a claim with American Home Shield?
You can file a claim with AHS online or by calling. Once you submit your claim, the company will contact a service contractor within 48 hours. The contractor will then contact you to schedule a service appointment. You will pay the service call fee specified in your contract for the contractor to come to your home. After the contractor makes a diagnosis, AHS decides if the issue is covered as part of your contract.
If I have homeowners insurance, do I need American Home Shield?
A home warranty is different from homeowners insurance; you won't duplicate your coverage by having both. Homeowners insurance typically covers property loss due to events such as fire, lightning, storms and theft, while a home warranty covers appliances and systems that break down from normal wear and tear.
Can I cancel an American Home Shield warranty plan at any time?
You can cancel an AHS plan at any time. Cancel in the first 30 days to receive a full refund. Cancel at any time after 30 days and receive a prorated refund for the remainder of your term; an administrative fee may apply.
Is there a limit on repairs for American Home Shield?
There's no limit on the number of repairs your plan covers during a contract period. However, you should check your contract for dollar limits per covered item or per term.
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Reviewed June 7, 2023
Submitting a service request was great. I had four problems with my home and I paid 100 bucks and they came in and took care of them. Recently I had an electrical claim and the tech Jason was awesome. Get the home warranty.
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Reviewed June 7, 2023
I’m a huge American Home Shield fan. When I bought my very first house, I was 24 years old. My real estate agent gave me a free year, and I may have missed a year or two, but I've been with American Home Shield for 25-plus years. They've been really good to us. The only thing that is a bit aggravating with them is when I have to call them, I better have 30 minutes set aside because I'm on hold forever. The online is a very easy process though. I've had times where I've been aggravated as well, but more times than not, if something is broken, they take care of it. If it's legitimate in the contract, they fix it.
We have a large house with a pool and it's a little older. We've had pool issues, like the pool pump or the pool filter, and they've taken care of them. We also got a water heater. A few years back, one of the icemaker buttons on our refrigerator wouldn't work and they couldn't fix it. They replaced the whole refrigerator. I have my own business, so I talk to people all the time and I recommend American Home Shield a lot. 'Cause I hear so many horror stories about people getting home warranties and they won't fix anything. More times than not, I find that if it's turned down, it's from the person they sent out being too critical on something.
In the past year, I've had two different times where I've had something turned down that the person they sent out wasn't very good. I'd go through them and do a second opinion. If I lose, I have to pay, but I've used the second opinion twice this year and it has worked out for us both times. I had a company that came out that was more interested in trying to sell me a tankless water heater than fixing my water heater. The plumber from the first place told me, “We can probably just switch this out. But it's fairly old. It's gonna go out soon anyways.” I thought, “Okay. If you can switch it out and I can make it work for three more years, I'd rather make it work three more years.”
I wasn't gonna do a tankless, but even if I replaced my water heater, it was $1,100 just to get it. They said I had to get it up to code. My water heater is fairly new, and I've already had it brought up to code. I thought that 1,100 was weird, so I got a second opinion. Westside Plumbing came out, and they were really good. I like them. The guy, within minutes, said, “You just have a sensor out. Let me reach out to American Home Shield and turn this in.” The next day, he called and said, “Hey, sensor's ordered.” Westside Plumbing drained my water heater, put the sensor in, and it works brand new again.
Robin, on behalf of American Home Shield, I would like to thank you for using us for using your warranty, your feedback is appreciated. We’ll be here when you need us.Sincerely,
Reviewed June 6, 2023
I like the satisfaction of knowing that American Home Shield is there to help us when we have problems. The wife would call the 1-800 number, and we would have to make the payment of $100, and somebody would come online and talk to us and find out what the problem is. We would submit the claim, and AHS would get a hold of a contractor in our area. They would reach out to AHS, and either accept our claim, or if they deny it, they would find another person to come out. And they would say, “Okay. Your contractor has been reached. They'll reach out to you within 24 hours to touch base with you to come and check you out.” We had an older washer. Something was loose in there and it caused the motor to go out. The contractor ordered the new parts and got it working for my wife again.
Clayton, we appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.Sincerely,
Reviewed July 28, 2023
American Home Shield's people are very friendly. If I called back, I had a question, as I did on the AC, they answered it. So, I've been very pleased with them. And when I place a call, it's $100. But that's only if I place a call for something. And I only call if there’s needed work, so I don't mind that. AHS gave me a range of items that I could cover, and I have the Gold package. That versatility really is what you want. And I have always been pleased with the contractors that they've had to come in. They have been honest and straightforward with me.
When I called in a repair on the washer, I told them what the issue was. And they said, “Okay. We'll have this technician of such and such a company call you.” That person called me, and I had to reiterate what my problem was. Maybe that's them wanting to make sure that they understand. But that was bothersome. At another time, the guy and I did a video, so he said, “Hold your phone, hold the camera so I can see this. Let me see that.” And he said, “This is something that I can't do.” I said, “You weren't doing anything. I was the one doing it.” So he said, “I'm gonna have to have a tech come there.” I said, “Very good. I think that's an excellent idea.” If it was my mother or somebody, she doesn't have a cellphone so she couldn't have done a camera review with them. That would put a lot of people off. That would be challenging for an older person. Those things are not tools that they should assume everyone has access to.
I had my air conditioning unit checked in the spring for summer, and it was determined that I was out of refrigerant and my coil needed replacing. I waited until I could place a call to say that I wanted to get that taken care of. AHS said okay and connected me with a service provider. They contacted me, and they sent another tech out, which was foolish. I thought he came to do the work, but he again just checked the unit and said, “Yes, you're out of refrigerant and you need a new coil.” The service provider called and said I would need to contact AHS and tell them that I was ready for the work to be done. I did that, and they said, “We'll schedule the appointment and have them call you and schedule an appointment,” which they did. From the service provider, there was a conglomerate of all kinds of things, because I told them, “Okay, it was time to come.” But they didn't come and they sent me an email, and I was preparing to go on vacation. I still told them to come. But they said they weren't able to because they had to get the refrigerant. So, nothing occurred while I was on vacation.
They called me and said, “We got everything set. We can come.” I said, “No, I'm not home. You can't come.” So they said, “Okay. Enjoy your vacation and we'll call you when you get back.” When I got back, I called because by the time, it was June 25th and it was hot. I had difficulty getting them to schedule because they said I was entitled to a discount. I didn't understand why.
I had to pay out of pocket. Initially, the provider told me how much it would cost, which they said would be 1,480. I went back to AHS and told them. They said, “That's for the refrigerant, because that's the price.” I said, “Yeah, I know, by the pound, depending on what the current status is.” I called the provider, “I'm ready for that.” And they said, “We can get you this discount.”
I read on the service provider and there were some bad reviews on them. He said, “No, you're entitled to a discount. And if you want, I'll send you paperwork.” So he sent the paperwork and I read over it, and it seemed sketchy to me. So, I called them back and said, “No, I wanna go with what you originally told me.” And they said, “Fine. If you wanna pay more money, we will let you. But I'm trying to say you can get this for less.” What they said was instead of just doing the items that were needed to be replaced, the coil and the refrigerant, they would upgrade my system to bring it to code. And I would have to pay for that because now the code has changed.
But when I called this lady to book all of this, I said, “You sure I'm gonna only have to pay now $800.” And she said, “Yes.” “Because I'm not gonna pay up any more if you say yes.” And she said “Yes. And if the charge goes up, they have to call you to get an approval to charge you more.” “All right, let's go ahead.” I finally got that resolved, which took two weeks. I sent them the $800. And the guy came. He did the work in no time. I signed the paper. He gave me a copy of it, and he said, “Thank you very much, ma'am.” It has been great since.
At one point, I thought my dishwasher wasn't working. The guy said, “You need such and such a part. I'll have to order that and come back once we get it.” Got the part in. He came back. He put the part in. It still wasn't working. So, I asked, “What is happening?” He got a stepladder and stood up on it so he could see the back of the washer. He said, “I'm sorry, ma'am. The plug is not in. It's not completely pushed in. That's why.” So, he pushed it in, turned it on, it started working. I said, “You've already put the new part in. It should last a little longer. Thank you.”
Cheryle, thank you so much for the great review! If there are any other services you need, please visit our website ahs.com.Best wishes
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Reviewed March 16, 2023
I haven't had to use American Home Shield until recently. It gives peace of mind, but I was starting to question it. But if I didn’t have it, I would need it. However, the last few weeks have not been fun. I worked hard to get two leaks completely fixed. When the contractor came, they said that it was only one and they thought what I thought was a second leak was residual from the first one. They fixed the leak but they didn't tighten it enough so it continued to leak where they made the cut and seam.
The first time the techs came, they were super nice, very quick, efficient, and helpful. The second time they came out, I had an issue, and it was twofold. The lead plumber was old school and set in his ways. So when he looked, he didn't like that I pointed out that indeed I had a second leak even though he thought I didn't. So when he looked at the second leak, he was standoffish. He also was when I said, “This is still leaking where you made the connection. It's leaking. It's been leaking all weekend.” And he asked, “Oh, are you sure?” I said, “I know when my floor is wet, that it’s continuing to leak.” They know what I'm talking about, but I know when water is leaking from the ceiling.
They went to fix the original leak and tightened it, but when he tightened it, he did it so tight that he crimped the pipe. I'm fearful to have the ceiling put back on because it may leak. I am now caught in the position where I don't want them back out here to try to fix it. But I had to close up my ceiling, so I let AHS know, and they said, “Take pictures so that if you have another issue, you at least have the pictures that you can submit with the claim."
When the tech looked at the second leak, the valves were in between two studs, because they were in the ceiling but also under the floor. The tech said, “I can't do that. All this has to be cut out. Your wall is gonna have to come out.” My ceiling was already gone, so I said, “Okay. That's fine.” He said, “I don't do that so you have to have someone come in here and do that, and then I can come back.” “All right. How do I coordinate this and how are they gonna cut precisely where the pipes are that you need?”
He went out to his truck, called AHS, was on the phone with them for a while, came back and said, “I'm old school. I'll use a blow torch and I can't use the blowtorch that close to your studs because it will burn your house down. You're gonna have to cut all this out. Or you can have a second opinion, which I would recommend you do, because maybe there is another plumber out there that can do it. I already talked to AHS. You just have to call. Right here, I wrote that they denied access. They're not gonna cover the access made to make the repair. So you're gonna have to cover that on your own and call them and ask for a second opinion. If you have another company come out and they say the same thing, they can choose to have us come back out. We'll fix it, but you have to open up the wall.” I signed it.
When I called AHS, right after he left, the rep advised me, “No. He should have denied the work. If he can't perform the work, he should have said he couldn't do it. And that would have triggered a second company automatically being reassigned to you. We don't do second opinions just because, so this is going to have to be escalated, that and the third.” I said, “Fine. Let's escalate it. Because this is what he told me. I'm doing what he told me. I'm following it on good faith that he’s telling me what he just got off the phone with you guys and discussed. And now I'm finding out that that's not true.”
She said, "Absolutely. We can escalate it. It's gonna take 24-48 hours.” I waited the 48 hours. I called back. I needed to find out if the escalation was accepted and I could have a second opinion done. I ended up having to call three times to find out. It took a week for me from the time the plumber came to the following week of when I could get someone assigned. And each time, I had to re-explain the whole story to someone and found out something different.
The third time I called, they said, “Okay. That's not actually what was supposed to be done. We're going to actually close that other one out. We're gonna open up a new one. We're gonna waive the fee that you normally have to pay, because you did identify two leaks. And that's the only way we're gonna be able to get you a second plumber out there.” They did and they had someone come out, because I told them, “I don't even trust the Murrays Plumbing and Heating anymore. He told me a bill of goods, as far as I'm concerned.” And come to find out, he damaged the pipe that he was supposed to fix. So, T Mayes came out.
The first time they came out, they didn't have all the supplies that they would need. So, I had to have a recall done. That was a pain. I understand, as far as the system is concerned, if they came out, they made their visit. But if they didn't complete the work, there's something that should automatically trigger them to come back out again as opposed to the customer having to call back and say, “I understand they came out, but they didn't have all the supplies, so I need them to come back out again” in order to have AHS re-trigger another recall visit. Other than that, T Mayes did the job. They didn't need a blow torch. They put the water back to full pressure. It was a half hour that they waited around to make sure there were no further leaks. I've had them come out before, because this summer, I had a hot water heater issue. They were a fantastic company to work with. A company that AHS should continue doing business with.
Thanks for letting us know how everything is going so far. Taking care of our members is the main goal here at AHS. I am glad that you were happy with your experience up to this point.
We look forward to servicing you in the future as needed. Take Care.
Reviewed Dec. 14, 2022
American Home Shield is one of the best. It would be very costly without them. They always take care of everything that I call them for. I would recommend them because whenever I call into them, they select a company to do the service. And that company calls back within the hour, I get a phone call and they tell me when they can come out, which is great. They tell me when and they always tell me, "We'll call you when we're on our way." And overall, the people that came out are very good at what they do. They're professionals. They put booties on their boots before they come in, they go to the heart of the problem and let me know what's going on and let the company know and they get it taken care of.
The warranty covers the ceiling fans, the garage door opener, the ice maker, all that good stuff. And you can't go wrong with it because my father-in-law said, "Why are you paying this for the insurance on the house?" I said, "Whenever you have your air conditioner break down, how much does it cost for you to replace it?" He said, "About $5,000." "I pay $100, they come and fix it no matter what it is." And he got quiet and he didn't say anything else. And I told him, "It's just like car insurance. You have to have car insurance because you never know when you're going to need it. When I need it, they're right there and they come out.
We have a carbon monoxide meter. It doesn't make any beeps, it just gives you a registration of digital. One morning, I woke up and I had this big headache. My wife was already at work. I called her up, asked, "Do you have a headache?" She said, "Yes, my head is killing me." And I just happened to look up at the CO meter and the heater was on, it was registering 10. So, I immediately turned it off and opened up all the windows, turned the fans on. It was cold, but I had to get the carbon monoxide out of there. So, I called AHS up and the contractor came out the next day and turned it on and checked it with their meter. They said, "Yep, the heat exchange, you just got a crack in it. I'm registering 10 too." I don't understand why didn't the CO meter didn't make a noise. And I had it right next to the vent right out to where it came out of the heater. But we got lucky.
The contractor replaced the heat exchange unit. And the strangest part was, that little bucket that sits up underneath the air conditioner sits on top of the heater, when they lifted it up, it had rotted out and had poked a hole in it. We didn't notice that until the summer came around and I turned the AC on. All of a sudden, I have this big puddle of water on the floor. The contractor said they would take care of it. And at the same time, they said they had to take the a-coil out because the air conditioner wasn't cooling right and that the a-coil needed to be cleaned. So, at the same time they replaced the bucket, they had to take the a-coil out and boil it out in the driveway. And we got several things going at once. It worked out well.
On one side of the house, the electricity went off and I couldn't figure out what it was. "What's going on? Why is this side of the house off?" The electrician came out here and he had a tool. It was so cool. He stood there pointing a mirror and went to one outlet and he said, "That outlet is dead. So, let me take that outlet apart and pull it out." He replaced the push tab with one that you have to wrap around the screw and tighten it up. As soon as he did that, the other side of the house came alive. And I paid them the money that they were called for and they came out. They called before they came, and introduced themselves.
The air conditioner quit working during the summer. AHS sent a guy out here, he looked at it and said, "I don't find anything wrong with it. Everything in here is hot. Let me leave and I'll come back and we'll let it cool down and we'll try it again." So, he came back and what it was was a capacitor was getting so hot, it would shut everything down. So, he replaced it and it fixed everything.
I have learned the hard way that if you call for a claim and if it's a leak, you have to specify if it's a leak, where, and what's wrong. Because tell them just one thing and there are a couple of other things that need to be taken care of. I say, "These other things they said was not on the list and I didn't know that." So, I have to call them up and tell them, "This is what's leaking. This is what's wrong." The contractor was out here last month and they had to replace the water outlet that goes to the toilet because it would just keep running. So, they replaced it, and the dish disposal was locked up and the tech unscrewed it. I said, "I've done that several times and it keeps locking up." He said, "Unfortunately, when it completely locks up, that's when we replace it." So, I paid $100.
He said, "You paid $100? Wait just a minute." Walked out to his truck. He said, "You see this Allen wrench? I'm gonna give it to you. Next time it locks, just unscrew it." I said, "You know what? I'll go for that." I put that thing right there next to the disposal. But now, I stick a wrench in the middle of it and unscrew it. So, I'm just waiting for it to lock up because it's already locked up and you can hear it making noise. And if you turn it on, he said, "Unfortunately, it has to completely lock up," and not working at all whenever he gets here.
The other thing on the plumbing was I said, "This thing, the wax ring is leaking." He said, "Unfortunately, I don't see it." I said, "Do you have any dye to put in the toilet tank so when you flush it, you'll see where it's leaking from?" And he said, "No, I don't." I said, "May I make a suggestion? Invest to some dyes that you can drop into it because that's how they found the water leaks. You're a plumber. You ought to know this." He said, "I know."
I only had one problem. The contractor had replaced the faucet and the next day it laid in the sink. I called back and told the contractor that, The tech came back and looked at it. But I called AHS and told them the people they sent out were just trying to find a way not to warranty it. They should not send the same people out. Send somebody that would fix it. The guy came out here and said, "That's a defective faucet. I got another one coming. I'll have it replaced today." He replaced it that day. I ran into things like that. But I'm still happy with AHS. And I would recommend them to anybody and everybody.
We are grateful for the time that you've taken to share you AHS experience. Please let us know if you need any assistance in regards to your warranty. Have a great week.
Reviewed Dec. 5, 2022
I'm feeling good about American Home Shield. You pay the monthly fee and $125 every time you have a claim, and that's all I've paid on anything. I've had to get a new refrigerator and I’ve had two visits to fix my air conditioning unit and the heating unit. The tech had to come back a second time for the heating unit and put a whole new board and a bunch of other stuff in. But I've not been charged anything else and everything has been quick. As soon as I tell American Home Shield that I need something done, they get the work order in and somebody's here within a couple of days. So, I've not had any issues with them at all so far and I'm very pleased with them. It's all been perfect. Everybody that they've sent has been professional and good. I found my heat and air guy from AHS. It's on my sheet that if I ever call AHS and they call the heating and air, that he's the one to come.
We bought this house in 2017 and we had another home warranty but they didn’t offer anything and I didn’t realize that. My wife’s friend recommended AHS. Her entire air conditioning unit went out and AHS replaced it. It didn’t cost her a dime other than the monthly payments and the 125. For the first initial call, it covered everything, because she had the premium package. So, we got AHS and I got the premium package, which covers all electronics and everything in the house. But I'm not gonna call them over for certain things like a printer. I’d just buy one. It's been awesome for the refrigerator. Because you're talking two grand for a refrigerator, right out of pocket. Just with the refrigerator alone, it’s way more than paid for what I've already paid in the service fees and in the monthly.
This winter, we had an issue with the furnace and the tech had to come back out again. I have gas on top of a heat pump and the unit is in terrific shape. He said that most units that's been in this long would have already started messing up and that my unit’s been well taken care of. I said that I change the filters every month and I do all the maintenance that’s supposed to be done. And the people that were here beforehand had done the same exact thing. But there was an issue with the board and the thermostat. Something wasn't working right together so we had a bunch of electric outages here. It would go out every day and I called the electric company and the guy said there were squirrels getting in the lines. Once or twice a day, the electric would go out. It was messing with that old board that was on the furnace. So the tech had to replace that, put a switch on the outside and then, replace the thermostat.
When the tech came the first time, he didn't have the stuff. So he had to come back a couple of days later, which was perfectly fine. But he did get the heat working and everything was fine to get me tidy over till he came back and actually fixed it for good. I had to call American Home Shield again for him to come back and they never charged me another fee, because it was only within the same thing. So, I was happy about that because with some of the things that I was used to in the past, they would have taken the opportunity to say it’s a whole other call so it's gonna be 125 bucks. But it wasn't like that at all. The rep said they write up the next work order and have him back out. So, the tech came back out and fixed it, and left.
My daughter bought a house last year and we had remodeled it in February. It had been sitting for 10 years so we got down and got the air conditioning unit stuff working. I said that the air conditioning unit was probably on its last legs. So, she should get ahold of American Home Shield and tell them what's going on, see what she needs to do and get the premium because it's not a matter of if but a matter of when it's gonna go out. She got on the phone and got in touch with AHS, and was honest with them and told them exactly what was going on. She ended up with a premium plan. Two months ago, the air conditioning unit went out completely. The techs came out and she paid $125.
Lee is the one that does all my stuff and he went down there, looked at it and told them that the whole thing gotta be replaced. She asked if she needed to get ahold of and he said no. He showed her on his little pad that she was covered. They were just going to replace it. He got to order it and then they’ll have a crew come in. It would take about a day and a half, and they would have it put in for her. It never cost her another dime after that. So I've been recommending American Home Shield to everybody I work with and talk to. But I don't recommend the entry level plan. I recommend the premium because if anything goes wrong, they pay for it all and you're not out any more money at all. Everything that AHS said that they were going to do, they've done. Everything that was listed in what I read when I bought it has been true so far.
We are happy to know that AHS is beneficial to you. Thanks for sharing your warranty experience. Have great week.
Reviewed Oct. 12, 2022
I have several companies through American Home Shield that I really liked doing business with. I've found them to be very good and honest. In fact, for my HVAC at my house, I took out an annual maintenance contract with the company that I found through the home warranty company many years ago. So, if I have any type of issue with my HVAC system, I usually call them directly and tell them that I want the company assigned.
If American Home Shield tells me that it's on hold and the company's not taking any more calls, because they're just too busy, I tell them, "Yeah, they will for me." I call the company and have the company call them. There was also a plumbing company that I found that does exceptional business, and I've done business with them outside of the home warranty company, so I will go through the trouble. Recently, the appliance company that AHS sent out, I'll do the same for them and have recommended it to other people as well.
American Home Shield has been very good. It's sometimes a little long getting there though. With our dishwasher that was very old, the company recommended that it be replaced because there were no parts available. AHS found a part, which was probably refurbished. The first time our dishwasher was run, it ran all day long. They then replaced it, and I'm getting it this week. I've also had my daughter's washing machine replaced by them. It was a company recommendation again, and they took care of that, as well as my microwave. The first time, they sent GE out to repair my microwave and it did the same malfunction. When the technician had to come back out again, they replaced it.
Another thing is AHS only warranties their work for 30 days. For example, I had a problem with my garage door opener. They sent a company out, and the company said to me, "You really should replace this." I said, "How much are we talking?" The guy said, "600 and some dollars." I said, "No, let's just go ahead and replace these parts. We'll kick that can down the road a little bit." The same problem happened two months later, so I called the home warranty company and they said, "Nope, sorry, only good for 30 days." I said, "Well, I'll be darned if I'm paying another $125 to have somebody come out and fix the same problem that was repaired two months ago."
I called the company and said, "Excuse me, but do you stand behind your work?" They said, "30 days." I said, "Thank you," then they said, "Well, do you need help?" I said, "Not from you, because you already answered my question. If you only warranty your work for 30 days, then I'm not doing business with you." I called the company that I've done some work for doors and said, "Hey, need a new garage door." I've learned the lady has American Home Shield, and she said, "Sandy, don't buy this from us. Go through American Home Shield." I told her what happened, and she told me that the part that they replaced absolutely should not have gone bad unless they put a malfunctioning part in there. It was the same thing with the dishwasher and the microwave.
I may pay on this home warranty year after year, which I normally do without anything being replaced. I'm being honest with AHS by paying my money every month. They should be honest with me, too. They shouldn't put a refurbished part in my stuff, just do what they're supposed to do and fix it right with either a brand-new part, something that's reputable, or replace the appliance.
I'm cool if they wanna try to fix something, but in just over 30 days, they shouldn't make me pay another $125 service fee for something that was inadequately fixed to begin with. If it was a different problem that presented itself, I get it. That happens. However, the exact same problems presented themselves on two different things. One was the garage door opener, which I ended up biting the bullet, and I went with a company that I trust and paid $700 for a new garage door opener after paying American Home Shield $125 to not fix the problem. That's the only reason I'm giving a 4. Otherwise, I've been with AHS since 2002, and it's not just one property. I usually have multiple, because I have done it for my daughter's as well.
I started with American Home Shield when I started with Legum's, which was the first HVAC company that I had come out after I bought a home. I had a $75 service fee, but because it was so infrequent, I thought, "Okay. It's probably better to pay a little less a month, consecutively for months, and just go ahead and suck it up." Once I did that though, I started having more calls for service, but that's just the way it is. Overall, I recommend this home warranty to everyone, and I tell people they have to learn to work it. They can't just go online and submit a request and expect to get the person they want. They've got to go through the pain of calling. Although, as of late when I've had to call them, it's not that long of a wait.
The only other thing that I might add is a lot of the customer service reps that answer the phones have a script. They have a manual that they go by, so if I had to escalate a problem, it's near impossible to do. It used to be that I had a phone number for the supervisory group. If I had a problem, which I wouldn't do that just ordinarily, I had a recourse. However, that's no longer available. Also, if I ask to talk to a supervisor, there's never one available, and they'll say, "Somebody will call you back." That doesn't really happen.
We appreciate you taking time to share your warranty experience. We look forward to handling your AHS needs. Have an amazing weekend.
Reviewed Sept. 20, 2023
American Home Shield covers just about anything. We got it when we bought the house and we just kept it. We pay a monthly fee, but when something breaks, it's very convenient for 125 bucks. It's a great deal. The website is great too. It's easy to maneuver and it just took me five minutes to submit a claim. I did one on a weekend. It took two days for someone to come, and they replaced my garbage disposal.
We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.Sincerely,
Reviewed Sept. 20, 2023
I had a claim last month wherein my fridge stopped working, and it was a complete 180 from my previous experiences. The service was not good before. This recent service call, I filed a claim online, and American Home Shield dispatched a tech. He came out the next day, and the fridge ended up not being able to be repaired. Within 24 hours, I called American Home Shield, got through, and there were no extensive hold times on the phone. Previously, I would be on hold for up to an hour. The whole process was completely different from every other call. I got the cash in lieu, and there was no back and forth or having to come out and re-examine the fridge. There also wasn't a, "Well, do you want us to order you one?" I got the check within the time frame they said. Everything was great.
We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.Sincerely,
Reviewed Sept. 20, 2023
So far, American Home Shield has been great. The first time, it took them a little while to come out about my air conditioner, which was hard on me. I was without air for a week and it was in the 90s every day. Since then though, they have been good. They've come out and tried to get things going in a timely manner, so I'm pleased with it. Everybody has been very kind too.
As a retired person who is not able to work on things and fix them myself, having American Home Shield a plus, but I was a little shocked when they went up from a 65 service charge to 100. That was a big jump all at one time, but overall, that's what I'm gonna pay if I get the service from outside. I have referred American Home Shield to two of my friends. One of them has already signed up with them, and the other one is on vacation right now, but will probably sign up with them when she gets back.
We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.Sincerely,
Reviewed Sept. 20, 2023
I have had a policy with them for years. They are never easy but this repair was more than shocking. Our pool filter was broken over a year later not only did they not fix it but they caused the motor to fail as well. They also failed to fix that. After 6 months of calling and run around, they made me take a cash offer of $400 dollars. I paid 2500 to fix it. I know something is better than nothing. Here is the crazy part 8 months later, still no check. I canceled my account in April 2023 they still are billing me. I can't get them to stop. They never I mean never return a call. They are rude and totally useless.
If they have anyone giving them a good review, it's fake. Call them one time before you buy and see for yourself. I have been waiting a week to get someone to get back to me about my refund to my credit card. I will file a dispute with my bank which will be the only way to get my money back. I have call them no less than 100 times to fix this issue and still nothing. DO NOT use this company, they will not help you. It is a scam company. Email me if you need to hear a real review.
Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact information to the email sent to you and I'll be back in touch with you soon.
Reviewed Sept. 20, 2023
I'd recommend American Home Shield. I signed up, then we did the contract. It was easy to do, and so far, everything has been good. Most of the time, I submit claims online, then the vendor will contact me. The website is good, and the turnaround time is usually quick. When my washer wasn't agitating, I gave the repair man a good description of what was going on, and I sent him pictures of the model number. He had parts in his truck, and he was able to fix the washer in 45 minutes.
American Home Shield Company Information
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- Company Name:
- American Home Shield
- Company Type:
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- Year Founded:
- 150 Peabody Place
- Postal Code:
- United States