American Home ShieldConsumerAffairs Accredited Brand
When I filed the claim online to American Home Shield for my microwave and refrigerator, navigating their website was easy. It took a couple of days for the technician to get here because of my work schedule but he was very good, informative and he told me what he was going to do. Since then, the appliances have been wonderful and the customer service was great.
Even though the dryer was working, it was making a huge noise so I filed a claim with American Home Shield and the contractors came and fixed it. They were very polite with speaking and doing things that they had to do and I had no problem at all.
The garbage disposal was broken and it had to be replaced. Also, the faucets were all leaking at the base and had to be fixed. AHS handled the claims very nicely. The plumber was great and he did an amazing job. I always tell my family and friends to get AHS.
I scheduled a repair with AHS for our refrigerator because it was leaking water all over. The contractor came out today, took a look at it and assessed it. He knew what was wrong, had the parts on his truck to fix it and got it fixed. We’re happy with the repair. As long as it doesn’t leak anymore water, we’re good. This is the second time we’ve had to call AHS for a claim and we’ve been very satisfied with the service.
Submitting a claim to American Home Shield regarding my shower valve was easy and the contractor was very intelligent. He figured out the problem for me and now everything’s working perfectly. Everything was good.
I had a wonderful experience with American Home Shield. We had an issue with our garage door opener. The company they sent made contact with me within the day and scheduled three days later. The tech came out to inspect it, then the company sent a group with the equipment to fix the garage door opener. From start to finish, it took two weeks to repair everything. I was satisfied.
My wife was exercising one morning and she and her girlfriend heard a noise. A couple of days later, they went back out and still heard the same noise. I have come to find out what was causing it. At this point, it has been over a year and the fan has been running continuously because I did not pay attention to it. I then called American Home Shield and they sent another team out. The second company indicated to me that the other company that came out two years ago when I had a problem with my air conditioning did not wire it up correctly.
Once I found out what was the problem, I called American Home Shield back and explained to them what I had learned and they took care of the problem. I also did not have to pay $125 a second time because it was not my fault that the first company made a mistake. I had a pleasant experience with the second company. I really appreciate them coming out and correcting the problem, of which they did it within minutes. I would definitely recommend American Home Shield and the company that they sent out the second time.
I’ve had American Home Shield for a couple of years but I didn’t renew for a certain time then I went back so I've been with them for about ten years. I normally file a claim over the phone and they send somebody out within 24 hours but it’s the same company. AHS doesn’t have as many technicians in the area. The person I talked to was nice, but she put me on hold for a long time, 35-40 minutes, to find someone. It was cold that time and everybody was busy. If they have ten companies, then maybe somebody would not be busy.
I had two companies come out. The first one came out twice while the second company, once. The guys ordered parts. And after, the last guy said he didn’t need the parts. I don’t think their technician who was sent out had the skill-set to do what I needed to do then. And it seemed like they didn’t have the patience. There was a water hose on the water heater and the guys did everything but they told my husband that they don’t do water hose and if we wanted it cut, I got to go to Home Depot and they left.
Then the person on the second time was nice. He asked why there was water there. He kept working it like I was a patient. He kept on going to find out what’s wrong. He did and the water had to come out of the hole. He reattached it and did a great job. And the third time I called, the technician said he would not come out. He was concerned that point whether he was blamed whatever was on. I’m happy with American Home Shield and I’ve used the other people who have come up before. I would recommend them but they need to get some more organizations that they subcontracted work to. It’s always Tech Air Conditioning that they send and the owner will call and he’s nice. But competition is stiff.
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I'm happy with American Home Shield. I like their website that I can request service that way and it's easy. Also, the service providers are always prompt. A toilet overflowed and then the contractor came out. They were very pleasant and efficient, and so far the toilet has been fine.
When I submitted a claim for heating to American Home Shield, the company who serviced it did a beautiful job and everything was perfect. It was done very professionally and in a timely manner. I have been with AHS for six years and I like them. Their representatives were very helpful when I spoke to them and compared to others, this company is good. They have stepped up their customer service which was very annoying before and I appreciate that.
The air-conditioner heating unit wasn't working and I had three different companies come in for that. The first one was two guys that didn't have a clue what they were doing and had no clue what was wrong. They said that they would get back to me but I didn't hear from them. The second company had somebody come out who said right away what the issue was and he was going to order the part but I never heard from him again. When I tried to call, there was no answer and they didn't call me back. If they can't find the part, if they don't know what to do, that's one thing. But at least answer my calls or call me back. The third company was great. Their tech went right to work. He couldn't get the part because the machine was obsolete, so he worked with American Home Shield to get us a brand new unit.
AHS is great when I talk to them but getting to talk to somebody there is almost impossible. I started filing my claims online because sometimes I have to wait at least an hour for somebody to answer. I really appreciate having AHS though. Everybody has been nice and tried to help. Even with the problems, I'm going to have them because I wouldn't be able to pay for the repairs myself. I would definitely recommend them.
An entire wall panel had gone out as far as the electricity was concerned. The switch plates and the electricity plugs were not working. I submitted the claim to American Home Shield online, and it was very easy to go through the process. They responded immediately with the name of the company that would be taking care of it. The contracting company that AHS sent out was very professional and completely on time. They came in and got the situation resolved very quickly. They took about two and a half hours to figure out what was going on and to correct it. According to them, there was some wiring problem that caused the wall panel to go out. Then they walked me through and explained what was taking place and what they had done to rectify it. It was a very good experience, and I would definitely recommend American Home Shield.
Our bathroom shower stick was leaking. My wife filed the claim to AHS online. The contractor came out after three days because we did it on a weekend. He just replaced the seals on the shower stick, and he was in and out really quick. American Home Shield definitely pays for itself.
We had a heating issue. It was something with the furnace valve and the heat would not come on or it would come on but it would not stay on. It went on for a couple of days. I went online first and then I called AHS because there was bad weather around the country at that time, not necessarily where we were but in other places and we have a newborn infant at home. I wanted to get someone on the line to try to expedite the process and the AHS rep was very helpful. She got someone here the same day.
The contractor was very professional and he took care of everything. He ended up having come out three different times because we had the issue happened again three times, but on the third time they just replaced the part instead of trying to patch it and we have not had the issue since then. It's the winter time so, not having working heat would definitely be a problem but we've only had that problem for 24 hours because they were able to handle the issue. I've been very pleased with AHS. My parents also have them and they’ve always been pleased.
The base of the toilet was leaking. I made one phone call to AHS and the contractor came out. He was a perfect gentleman, did his job, and left. He was very good and he knew what he was doing. The toilet does not leak anymore and my experience was great all the way around. I would tell friends that if they wanted a home warranty, AHS would be the one to get.
The technicians of American Home Shield have been good but there was a contractor who tried to upsell themselves when they came to work on my heater. One guy then told me that if I didn’t pay him $129 to have him clean it, he was going to turn it in and I wouldn’t have a warranty on my heater anymore. For AHS not to cover my heater is not for him to say but I’ve kept it clean all along. So I paid him $129 and he supposedly cleaned it. But that’s the only problem I’ve had other than having to wait on the phone too long to talk to a rep and turn in a claim. It took me about 45 minutes on the phone and then two to three days for someone to come out.
And then one guy on the water heater came because it was leaking. He said we needed a new water heater. He said they would go get it tomorrow but at that time they had to put straps on it, build the box for it to stand on and get it up to code and it was $1,200. I told them no and to just leave it under that part. I called the people from AHS and they said I didn't need a new water heater.
I called another plumber, this one from Little Tommy's, and he came over. The pressure top was coming out of the water heater and had to be extended to the hole and then the straps were put on. He did everything and I got all that done for $300. I called American Home Shield right away and told them about that, and that went rot. AHS would have given me a new one if I paid the first contractor $1,200. That’s just not right at all. Nevertheless, I love all the people at American Home Shield and everything that they all do. I've been with them for 20 years and they are really fair. It’s good to have American Home Shield.
My mom submitted a claim to American Home Shield for a thermostat that wasn’t working and their response was great. Their contractor was great too. My mom had to reschedule them and they were very open to accommodate her. They found the problem, something that was uncovered in the attic and they just had to re-cover it and it worked. Our AHS experience has always been great. We have that in our home as well. However, I sometimes think they just keep repairing and repairing instead of replacing and that’s annoying, but I'm still grateful to have that protection.
We had a dishwasher that was extra noisy. I submitted a claim to American Home Shield online and it was very easy navigating through their website. The technician was out in two days and he was excellent. He was thorough, detailed and helpful. The dishwasher was back to normal since then. It was our first time using AHS and the process was easy and our problem was solved. AHS is valuable. It saves us time from having to get through recommendations or finding a reputable repairman.
I had a claim recently with American Home Shield regarding the water and furnace. Their claims representative was really good and helpful, and the contractor was out the next day. However, my wife was very uncomfortable with him and it seems that they wanted for us to spend a lot of money. It was not a good experience. We did a cashout and I was able to get somebody else to fix the problem. But besides that bad experience, everything else has been good.
I had a dishwasher issue and when American Home Shield's technician came out, he found out that there was a leak. So, there was a claim put in for that. Because there was somebody already coming out for the leak, I put in a secondary claim over the phone for some plumbing issues around the house. However, it took me two hours to get on the phone with somebody and that has been a consistent issue with American Home Shield. Nevertheless, when their contractor arrived he was very good and I liked him.
My heater was not working properly, and filing a claim for that with American Home Shield was very simple and easy. I went online and immediately there I could file a claim and pay for my deductible. The contractor was very good. He came right away and he was very professional and nice. He got the problem taken care of, and the heater is working great now.
Our house was build in 2007 and having a warranty is very important. We have had AHS on my other house, so we continued with it. The most recent claim we had with them was for our garage door. One of its ropes broke. The rep that I talked to was very good. I like to call because most of the time I don't know what's covered and what's not. They then sent a contractor and he was good. However, I was told that AHS doesn't cover my case, so my son paid the contractor by check. I then paid the deductible by credit card and their customer service took that. AHS drives me crazy about which things are covered and which things are not. But I'm working and I don't have time to look for a contractor so it's easier for me to have it this way.
The element on my oven broke and it caught on fire. I made a claim to AHS online because their hold times are not short. Their site is nice. When the repair was made, someone else was there. But I talked on the phone a few times with the office manager of the company contracted out and she was great. We had a snow delay but aside from that, everything seemed to have worked all right. The technicians were efficient and got the job done. They were in and out. The oven has been perfect since then. AHS has been a great service for when we needed it and I'd recommend it. Aside from the hold times when I actually called in, my overall experience has been pretty good.
Every time that we have used American Home Shield the experience has been very easy, simple, and the service has been good. We had a recent claim for the garage door as it wouldn’t go up and down. I submitted the claim through the phone and had a very nice experience with the rep. Then a very nice guy also came out and fixed the garage door. He explained everything to us the way that he should and told us what we were facing. He also called in and made sure it was covered. Everything was covered, so it worked out really well. I recommended American Home Shield to a lot of people that I know. They tell me that theirs has never covered anything and so I told them I had one that wasn't covered and that they need to switch next time you get a homeowner’s insurance.
I had American Home Shield come fix a hot tub and I submitted my claim online. The tech arrived quickly, within a day or two. He was very good and knew his stuff. He told me which part was broken. Moreover, he had the part with him, so he fixed it right away. I was happy with the technician. We've had a couple appliances repaired and so far, the warranty has been valuable. They have saved me the hassle of going out to shop for a new appliance and saved me a lot of money. I recommend American Home Shield.
The online claims submission process of American Home Shield works fantastic and is really user-friendly. I go to the website, pull up my account, and type in what I have a problem with or what I need done. I had a problem with our stove and a gentleman came out, replaced the thermostat in it and one other part. He was super friendly, very informative, and was right there with an answer for me for any questions I asked. He had to order one of the parts and the part was actually delivered to my house. I called him immediately when the part was right there then he showed up that day and put it in. He was a super guy. He fixed the problem for me as soon as he could and was happy to be of service. I'm very satisfied.
When I submitted a claim to American Home Shield, I did it online. We had a leak around the bottom of the toilet. Navigating their website was very easy too, and the next day, the technician got out here. He was very good. While he was mostly with my husband, he was very friendly and informative about telling us what he was doing and what he was finding. Since the repair, our toilet is doing fine. Overall, having a warranty with American Home Shield gives you peace of mind. While we don't use it very often, it's nice to know it's there when you need it.
American Home Shield reps on the phone were sometimes nice, sometimes they were reasonable. Normally, their contractor was out within two days or three. Some contractors were very good but some were a disaster just like the one for a pool. We waited for them for a week and they never called us back. We had to call again and AHS had to change with another company. That process was a pain because the insurance didn't want to send anybody else because they already started fixing the problem, and they didn't want other people to come. That company was horrible. The repair on the pool didn't even last a year. We called a few months ago and they had to change the same pump that they had changed that time because, clearly, they didn't know what they were doing. They put a very cheap brand.
The second contractor that came said, they don't even use those brand anymore because they were horrible. So, the guy put a different one and told us the brand and that they can give us a warranty on that. The other one was a piece of crap. Sometimes, having a home warranty is good but some other times, it's better just to take care of the problem out of pocket and not paying them the monthly fees. My last call was about my air conditioning and heater, and they don't want to replace it. They just want to give us very little for the repair. We already asked people around and the amount is not even half of what it costs and they don't want to give us anymore for that. So sometimes, we'd rather do it ourselves and not pay the insurance.
My AC unit had a problem with defrosting and I filed a claim with American Home Shield. I've submitted claims both online and over the phone, and everything was handled. The representatives were friendly when I spoke to them. It usually took two days between submitting a claim and getting a contractor to our home, and that timeline was on a first come, first served basis. The contractors that they've sent out have been a hit or miss. This time, they were able to repair the AC and, so far, it has been working well.
I’ve used American Home Shield several times and it has been great every time. They’ve always been very efficient and very fast. We’ve used a couple of contractors, including plumbing, and they were absolutely great.
My heat pump wasn't working right. It would get to a certain degree like if I set it on 68, it would get to 65 then it wouldn't go any higher. It wouldn't heat up. I called and left the number for American Home Shield and they said somebody would contact me and it was mostly through text messages or emails after that. They texted and said that Guaranteed Services would be getting in touch with me within so many hours or days.
The lady whom I talked to at Guaranteed Services was very nice. Also, their techs were great. They explained the things that I asked. They had to order a part and the part didn’t come in. They had to wait for the part. But, it wasn't their fault. They couldn't put it on until they got it. So, I had to get space heaters when the real cold snapped. Nevertheless, I made it. Right now, the heat pump is working okay.
The light in my garage was out, so I called American Home Shield and made an appointment for the electrician to come out. He came out and he looked at the light and he said that it needed to be replaced. He said that he would call back American Home Shield to see if they were going to take care of it and they said they did not do anything outside. So I talked to one of their representatives and I told them that in order for him to find out if there was something wrong with the lights, it had to be inside in the garage so that he could get the electrician. But she forwarded to the page which said they don’t do outside. The electrician came back today and he is going to finish up and put up my light. I’m waiting for him to do that, but I have to carry the cost which I was not excited about. I bought the light to go outside and I have to pay him. So, I'm paying two times.
I was going to send you American Home Shield a nice full of note since my husband and I had American Home Shield for a while and we don’t call that often too. It just happened that at that particular time, we had to call for a plumber and I was just checking because my water bill was still high. The plumber came and he checked everything and he said I didn’t have a leak. I was very thankful for that because I’d ask him if I have one on the outside. They said I would have to pay to have my own faculty build up. But I was grateful that it wasn’t that. The water company said that it was a possibility that I left all of the water faucet dripping since we didn't want to have any frozen pipes, and that tripled my water bill.
I was very satisfied with the plumber and also with the electrician. I’m hoping that if I have to use American Home Shield again, I won’t have that same experience with the light, and I would go through my policy before I call. I encourage other people to pull out their contract and read it because that’s where I got caught. But other than that, I was satisfied with American Home Shield as they provided good service and I’ve had a very good experience with them.
My husband called AHS and left a message for them that we had an issue. They said that they would call back within 24 hours and they did, and they even came on time. The contractor that came out was great and since the repair, the thing that we had an issue with has been working fine. We’re satisfied with American Home Shield.