Best Home Warranty Companies

We compared 48 companies and chose the top home warranty providers

    • Best overall
      American Home Shield
      3.8(105,528)
    • Value
      First American Home Warranty
      4.2(8,660)
    • HVAC coverage
      Choice Home Warranty
      4.0(68,126)

    Best Home Warranty Companies

    Our top 9 home warranty company picks

    1. Our top pick overall: American Home Shield
    2. Our pick for value: First American Home Warranty
    3. Our pick for HVAC coverage: Choice Home Warranty
    4. Our pick for coverage options: Cinch Home Services
    5. Our pick for best technicians: Old Republic Home Protection
    6. Our pick for customer service: Super
    7. Our pick for appliance coverage: American Home Protect
    8. Our pick for plumbing coverage: HomeSafe
    9. Our pick for roof coverage: Select Home Warranty

    Home warranties help cover the cost of repairs and replacements for your home’s major systems and appliances. Our research team compared 48 companies and chose our top 9 picks based on factors including available plans, customer reviews, coverage limits and price.

    Read our full methodology for details on how we selected the best home warranty companies. Our picks may be Authorized Partners that compensate us, but this does not affect our recommendations or evaluations. Our publishing policy ensures that the journalistic content and user reviews on ConsumerAffairs remain independent of commercial influences.

    Learn more about home warranties
    2024 Buyers Choice Award Winner
    American Home Shield
    Monthly premium cost
    $29.99 to $89.99
    Service call fee
    $100 or $125
    Labor guarantee
    30 days
    Availability
    48 states (not Alaska, Hawaii or New York City)

    American Home Shield has some of the most comprehensive coverage on the market. We also like that the AHS app makes claims easy to file, and it has a new feature that lets you live video chat with a home repair expert.

    Pros

    • Customizable plans
    • Efficient claims process
    • Knowledgeable technicians
    • No home inspection required
    • 30-day workmanship guarantee
    • Cancel anytime

    Cons

    • Some customer service issues
    • Occasional service delays
    • Rates may increase over time

    Base plans from AHS start at $29.99 a month. You can choose a $100 or $125 deductible, but be aware this affects your monthly cost. All plans have a total limit of $50,000 per agreement term.

    • ShieldSilver ($29.99 or $39.99) covers 14 major systems, including heating, cooling, electrical and plumbing. This plan has a $5,000 limit per covered HVAC system. 
    • ShieldGold ($49.99 or $59.99) covers 24 appliances and systems, including kitchen and laundry equipment. It also has a $5,000 limit per covered HVAC system and limits each covered appliance to $2,000.
    • SheldPlatinum ($79.99 or $89.99) is the most comprehensive plan. It has the same HVAC system limit but raises the annual per-appliance limit to $4,000 and includes roof leak coverage up to $1,000.

    The following coverage is available for an additional monthly fee.

    • Septic pump: $4.99
    • Roof leak repair: $9.99
    • Well pump: $9.99
    • Guest unit: $12.99
    • Electronics protection: $14
    • Pool and spa: $20.99

    As with most home warranty companies, American Home Shield complaints are frequently related to denied claims. Some AHS reviewers also report long wait times for repairs and part replacements, so service delays are another concern. It’s also possible that your fees will increase over time.

    5x Award Winner
    Selected for having one of the highest satisfaction rates for Best Claims Handling, Best Coverage Options, Best Customer Service, Best Technicians and Best Value for Price
    Our pick for value
    First American Home Warranty
    Monthly premium cost
    $42 to $82
    Service call fee
    $100 or $125
    Labor guarantee
    None specified
    Availability
    35 states

    A combination of affordable pricing and quality service make First American Home Warranty our recommendation for best value. First, plans have a relatively low starting cost and flexible service call fees. We’ve also talked to thousands of verified customers. Not only do they say the pricing is fair, but they also report quality service. Reviewers frequently mention timely repairs and good experiences with customer service agents and technicians.

    Pros

    • Low starting costs
    • Low service call fees
    • No age limit on appliances
    • Month-to-month contracts

    Cons

    • Not available in all states
    • Occasional delays
    • Some customer service complaints

    First American plans cost $42 to $82 per month. They are all combination plans, meaning coverage includes appliances and systems. Service call fees are $100 or $125 (a lower service fee will result in higher monthly premiums).

    • Starter: This basic plan covers major systems like heating, plumbing, electrical and ductwork, common kitchen appliances and toilets. Monthly premiums are $57.00 or $62.00.
    • Essential: This mid-tier plan includes everything in the Starter plan plus fans, garage doors, washers and dryers. Monthly premiums are $57 or $62.
    • Premium: First American’s most comprehensive plan covers everything in the Essential plan, plus hot/cold water dispensers and central vacuums. Monthly costs are $77 or $82.

    Additional coverage is available with the following monthly fees.

    • Septic pump: $4.99
    • Roof leak repair: $9.99
    • Well pump: $9.99
    • Guest unit: $12.99
    • Electronics protection: $14
    • Pool and spa: $20.99

    Unhappy customers have told us about contractors not properly diagnosing or fixing problems, leading to repair delays. Some imply that the company is trying to avoid covering repairs or offering low cash-out amounts.

    » COMPARE: Best cheap home warranties

    Buyers Choice Award Finalist
    Choice Home Warranty
    Monthly premium cost
    $49.17 to $57.50
    Service call fee
    $100
    Labor guarantee
    30 days
    Availability
    49 states (not Washington)

    Anyone who’s ever had their air conditioning break in the summer or heating go out in the winter knows the importance of a fast response time. Choice Home Warranty includes HVAC coverage in its most basic plan. The company also starts a service response within four hours of a request.

    Pros

    • Optional roof leak coverage
    • No transfer fee
    • 24/7 customer service
    • No home inspection required

    Cons

    • $500 roof repair cap
    • Not available nationwide

    Basic plans start at $49.17 per month and Total plans start at $57.50 per month. Both have a flat $85 service fee. Contracts last one year — expect to pay a $50 cancellation fee if you cancel early. However, you can transfer the contract with no penalty.

    • Basic: This plan covers 14 systems and appliances, including heating, electrical and plumbing.
    • Total: This plan includes everything in Basic and covers your washer and dryer, refrigerator and air conditioning system.

    Add the following coverage to your plan for an additional monthly fee.

    • Ice maker: $2.08
    • Second refrigerator: $3.33
    • Stand-alone freezer: $3.33
    • Sump pump: $3.33
    • Central vacuum: $3.33
    • Septic tank pumping: $5.42
    • Roof leak repair: $5.83
    • Well pump: $8.33
    • Sprinkler system: $8.33
    • Septic system: $10
    • Pool and spa: $15
    • Additional spa: $15

    Not all customers are completely satisfied. For instance, one reviewer felt that the company was more focused on avoiding payouts than providing support after having multiple claims denied. Another reviewer had a negative experience with a contractor whose license was suspended.

    2024 Buyers Choice Award Winner
    Cinch Home Services
    Monthly premium cost
    $38.99 to $66.99
    Service call fee
    $100, $125 or $150
    Labor guarantee
    180 days
    Availability
    48 states

    With lower quotes on both basic and premium plans, Cinch Home Services is worth considering for a variety of coverage needs. Repairs have a labor guarantee of 180 days, which is longer than the industry average. We also like that service requests are handled quickly — you can expect Cinch reps to contact an independent contractor within two hours after you report a problem.

    Pros

    • Low starting costs
    • Workmanship guarantee
    • Covers unknown preexisting conditions
    • Easy claims process
    • Quick response times

    Cons

    • Relatively high service fees
    • Some customer service complaints
    • Occasional repair delays

    Cinch Home Services has three plan options: an appliances plan (starting at $38.99, $47.32 or $48.99 per month), a systems plan (starting at $43.99, $52.32 or $55.99 per month) and the Complete Home plan (starting at $54.99, $63.32 or $66.99 per month), which includes the coverage from the other two plans.

    Service call fees are $100, $125 or $150 — choosing a lower deductible increases the plan’s cost. Each plan includes a water sensor to detect leaks.

    You can add extra coverage to a plan for an additional monthly fee.

    • Septic tank and pumping: $4.58
    • Well pump: $12.50
    • Premier upgrade package: $12.50
    • Pool and spa (heater included): $22

    Some customers have also expressed frustration with the high deductibles and limitations on coverage. Negative reviews also mention difficulties in reaching customer service, delays in getting repairs and issues with contracted service providers.

    4x Award Winner
    Selected for having one of the highest satisfaction rates for Best Claims Handling, Best Coverage Options, Best Technicians and Best Value for Price
    Our pick for best technicians
    Old Republic Home Protection
    Monthly premium cost
    $50 to $80
    Service call fee
    $100 or $125
    Labor guarantee
    None specified
    Availability
    27 states

    We selected Old Republic Home Protection as our top pick for technicians because ConsumerAffairs reviewers consistently praise the company’s service professionals. Customers also report speedy repairs and smooth claims handling.

    Pros

    • Clear pricing
    • Customizable coverage
    • Educational resources
    • Discounts available

    Cons

    • No guarantee of coverage if you choose your own contractor
    • Not available nationwide

    Old Republic plans start at $50 per month. All plans are combination plans, meaning coverage includes a selection of both appliances and systems rather than one or the other.

    Service fees are either $100 or $125 — you’ll have to decide if you’d rather pay a higher service fee and lower premiums each month or a lower service fee and higher monthly premiums. Contracts range from one to five years.

    • Basic plans cost $50 a month if you choose the lower service fee or $55 if you opt for the higher fee. Coverage includes 22 basic systems and appliances.
    • Deluxe plans cost $75 or $80, depending on your service fee. Coverage includes everything in the Basic plan plus six additional items.
    • Elite plans cost $75 or $80 (this varies by service fee selection). Coverage includes everything in the Deluxe plan, plus increased plumbing coverage.

    For an additional monthly fee, you can add the following extra coverage.

    • Second refrigerator: $4.17
    • Septic system: $6.25
    • Roof leak repair: $8.33
    • Well pump: $8.33
    • Pool and spa: $20

    In negative reviews, some customers express frustration over service delays or coverage issues. Others have complained about the customer service representatives and the claims filing process.

    2024 Buyers Choice Award Winner
    Super
    Monthly premium cost
    $45 to $121
    Service call fee
    $89
    Labor guarantee
    None specified
    Availability
    34 states and D.C.

    We made Super our pick for customer service because ConsumerAffairs reviewers reported great experiences. It also has good coverage options, particularly for major systems like plumbing, roofing and HVAC.

    Pros

    • Affordable pricing
    • Quick response times
    • Short waiting periods
    • Lots of coverage options
    • Maintenance Rewards program

    Cons

    • Limited availability
    • Covers only one unit per category for most items
    • Occasional delays

    Super plans start from $45 to $121 per month. You can sign up for a full year or opt for a month-to-month plan.

    • Simple is the base plan, which costs $45 per month. The plan covers a combination of 19 systems and appliances, including heaters, air conditioners, water heaters and dishwashers.
    • Signature is the mid-tier plan, which costs $77 per month. It covers everything in the base plan, plus washers, dryers, refrigerators and refrigerator ice makers.
    • Lux is the premium and most comprehensive plan, which costs $121 per month. It includes all items in the Signature plan plus seven additional items, including smart home devices, fireplaces and water softeners.

    You can add the following extra coverage for an additional monthly fee,

    • Sprinkler system: $5
    • Septic system: $7
    • Well pump: $9
    • Second refrigerator: $13
    • Guest unit: $21

    We’ve heard some complaints from unhappy customers about the quality of the contractors sent by Super, with some reviewers saying that they were not knowledgeable or reliable.

    2x Award Winner
    Selected for having one of the highest satisfaction rates for Best Claims Handling and Best Coverage Options
    Our pick for appliance coverage
    American Home Protect
    Monthly premium cost
    $50
    Service call fee
    $35 or $65
    Labor guarantee
    None specified
    Availability
    Nationwide, excluding Florida

    American Home Protect customers frequently described positive experiences with appliance repairs, even in cases when multiple items break down. We also like that it offers unlimited repairs, which is a rarity in the home warranty industry. This combination makes American Home Protect our pick for the best choice for appliance coverage.

    Pros

    • Low service fees
    • Low deductible
    • Unlimited repairs
    • Covers appliances and systems

    Cons

    • Small selection of plans
    • Limited price transparency
    • Limited online features

    American Home Protect offers just one comprehensive plan: Premier Coverage. This plan covers a range of systems and appliances and costs $50 per month. Contract terms are longer than our other top picks, ranging from three to five years. Service fees are $35 or $65.

    Add the following extra coverage for an additional monthly fee.

    • Stand-alone freezer: $5.99
    • Central vacuum: $6.33
    • Ice maker: $7.67
    • Well pump: $8.33
    • Spa: $12.75
    • Inground pool: $19.17

    Make sure you read the contract carefully. Some customers have found the coverage expensive and the customer service inadequate.

    Our pick for plumbing coverage
    HomeSafe
    Monthly premium cost
    $69 to $79
    Service call fee
    $65
    Labor guarantee
    60 days
    Availability
    48 states (not CA or WA)

    HomeSafe customers consistently report high satisfaction with its plumbing coverage. The company also offers extra protection for septic tanks, which are often excluded from home warranty plans due to the high cost and frequency of repair. Plus, you can pick any licensed technician to do repairs, meaning you have more control over the quality of workmanship.

    Pros

    • Customizable plans
    • Short waiting period
    • Ability to choose service technicians

    Cons

    • Limited price transparency
    • Not the best online experience

    HomeSafe monthly fees range from $69 to $79, depending on if you want coverage for systems, appliances or both. The appliance and systems plans both cost $69. The combination plan is $79 per month and covers both systems and appliances. Service calls are $65 across the board for all plans.

    We were unable to get a quote for the estimated cost of these add-ons

    • Inground pool or spa
    • Well pump
    • Water softener
    • Septic system
    • Guest unit
    • Guest house
    • Wine room/wine chiller

    Some customers have had difficulty finding local contractors themselves. Negative HomeSafe reviewers also mention bad experiences with claims being denied or delayed.

    Our pick for roof coverage
    Select Home Warranty
    Monthly premium cost
    $60.42 to $63.75
    Service call fee
    $60 or $75
    Labor guarantee
    180 days
    Availability
    47 states

    Of the home warranty companies we analyzed that offer roof leak coverage, Select Home Warranty has the highest percentage of 5-star reviews that mention roof coverage. The roof leak coverage pays out if there is a leak in any occupied area of your home. The roof coverage add-on usually costs $99 per year, but the company runs frequent specials that let you add it to a new plan for free. You can also get a discount for signing up for multiple years of protection.

    Pros

    • Unlimited number of repairs on covered items
    • Transferable warranties
    • Roof coverage available
    • Frequent discounts
    • Claims service available 24/7

    Cons

    • Doesn’t cover all repairs
    • Some customer service complaints
    • Not available nationwide

    Select Home Warranty offers three plans with monthly prices ranging from $60.42 to $63.75. You can reduce your premiums by paying annually instead of monthly.

    Add the extra coverage to your plan for an additional monthly fee.

    • Sump pump: $3.33
    • Well pump: $3.33
    • Stand-alone freezer: $3.33
    • Central vacuum: $3.33
    • Septic system: $5.83
    • Sprinkler system: $5.83

    Select Home Warranty reviewers are mixed. Some unhappy customers have told us about issues with poor customer service and difficulty canceling policies. Additionally, the roof coverage has some exclusions, including metal roofs, chimney components, shingles, tiles and patios.

    Home Warranties Buyers guide

    Jump into our guides and start learning

    Top Picks

    See who reviewers like

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    Simplify your search

    Compare plans tailored to your home & budget.

      Home warranty buyers guide

      Without a home warranty, getting service for essential household appliances and systems can be expensive and cause major headaches. In this guide, learn how home warranties work, what they cover and how to choose the best home warranty company for your needs.

      Key insights

      Expect to pay $450 to $600 per year for coverage.

      Jump to insight

      Home warranties only cover systems and appliances, so there are many items in your home that won’t have coverage.

      Jump to insight

      A home warranty can be worth it if you have an older home, are buying or selling a house, or don’t have a big savings account.

      Jump to insight

      Understanding the common reasons for denial can help you avoid issues and maximize your coverage.

      Jump to insight

      What is a home warranty?

      A home warranty is technically a service contract agreement — a plan that covers the cost to repair or replace major systems and appliances that break down from normal use. Plans are designed to protect you financially when things like your plumbing or refrigerator break down and are no longer covered under a manufacturer's warranty.

      How much do home warranties cost?

      In general, a home warranty costs between $40 and $68 a month, or about $450 to $600 a year. Premium plans average around $60 per month. You pay a service call fee (similar to a per-claim deductible) for a technician to visit your home and diagnose the problem. Service fees typically range from $75 to $125.

      Paying annually, signing a multiyear contract and taking advantage of promotions can reduce overall costs.

      Your costs depend on the plan you choose and any add-on coverages. Basic plans covering fewer systems and appliances cost less, while comprehensive plans that cover both systems and appliances have a higher price tag. Prices will also vary depending on where you live, as the cost of labor and materials differs by region.

      What does a home warranty cover?

      Home warranty plans cover specific home appliances and systems. Exact items covered differ among providers, but the following are commonly included:

      Optional add-ons

      What does a home warranty not cover?

      Home warranty providers won’t cover the following:

      • An appliance or system with a known preexisting condition
      • Anything where the damage is cosmetic, such as a dent or scratch
      • An improperly installed appliance or system
      • An appliance or system that’s been modified with third-party components
      • Anything that’s currently under another warranty, such as a manufacturer’s warranty, third-party warranty or builder’s warranty

      Keep in mind that even when an item is covered, there are exclusions in all home warranty plans that may lead to the company denying your claim. Specific components of a covered item might also be excluded.

      » MORE: How to get the most from your home warranty

      Differences in home warranty plans 

      Companies may package household items into different tiers of service. It’s common for providers to have an appliances-only plan, a systems-only plan and a combination plan, which covers both. Some companies also offer add-ons for maintenance and home services like HVAC tuneups and pest control.

      » RELATED: HVAC warranty costs and coverage

      Home warranty vs. home insurance

      Home warranties and homeowners insurance serve different purposes. Homeowners insurance covers situations where your home or belongings are damaged or lost due to fire, vandalism or theft. A home warranty doesn’t replace homeowners insurance but provides an extra layer of financial protection.

      • Home warranty: Covers items that fail because of normal wear and tear.
      • Insurance: Covers damage and loss caused by outside forces such as fire and severe weather. It’s often required by mortgage lenders.

      » MORE: A breakdown of home maintenance costs

      How do home warranties work?

      Home warranty companies work with networks of licensed technicians, so you don’t have to find one on your own. Instead, the company assigns one to your service request.

      After you sign up, the waiting period until a home warranty plan takes effect is usually 30 days. The waiting period can be waived when you purchase a policy as part of a real estate transaction or you are switching from another company and have no lapse in coverage. The process is straightforward once coverage kicks in:

      1. File a claim: Contact your provider via phone or online to begin the claims process. Most companies respond within 24 to 48 hours.
      2. Schedule an appointment: Your provider puts you in contact with a contractor to schedule an appointment. Most providers select a technician from their network, but some let you choose your own. It’s important that if you do want to choose your own contractor, you get authorization from the warranty provider before work begins.
      3. Pay the service call fee: You pay the service call fee to the home warranty company before it dispatches a technician or to the technician directly.
      4. Get the diagnosis: The contractor assesses the issue and communicates with your plan provider. If the problem is minor, the contractor should be able to fix it that day. Otherwise, additional visits to fix or replace the item may be needed.
      5. Pay any additional fees: If your plan has a coverage limit and you exceed it during the claim, you will have to pay the difference for the repair or replacement.

      Common reasons home warranty claims get denied

      Understanding the common reasons for denial can help you avoid issues and maximize your coverage. Here are the most frequent causes of denied claims:

      • The problem existed before the start of your coverage period.
      • The item is still under warranty by the manufacturer.
      • The item broke from improper use or lack of regular maintenance.
      • The issue is purely cosmetic, like a dent or scratch.
      • You attempted to repair an item yourself or hired a contractor without the warranty company’s approval.
      • The system or appliance was not installed according to local building codes or was improperly modified.
      • You’ve exceeded your coverage limits.

      Proper maintenance is required to keep coverage

      A claim will likely be denied if the problem results from a lack of regular maintenance or an issue that existed before the warranty. Carefully review your contract so you’re familiar with any exclusions for covered items.

      Is a home warranty worth it?

      Home warranties are often worth it under these specific circumstances: 

      • You own an older home: Older homes often have outdated appliances and systems. A good rule of thumb is that anything nearing the halfway point of its life span should be covered by a home warranty. If you’re worried about the expense of other pricey items like sump pumps, pool and spa equipment, roof leaks and septic systems, it’s worth it to look for home warranty companies that have extensive add-ons.
      • You’re buying or selling a home: Buyers, sellers, real estate agents and current homeowners are all eligible to buy a home warranty. In some areas, it’s common for the seller or real estate agent to package a home warranty into the purchase price as an added benefit to the buyer.
      • You don’t have a large savings account: A home warranty can provide financial security if you don’t have a rainy day fund set aside for unexpected expenses.
      • You’re not handy: If you aren’t familiar with repairing home systems and appliances, a home warranty plan can be worth it, especially for first-time homeowners.
      • You own a rental property: Landlords benefit greatly from the security of a warranty. You’re protected against unexpected costs when major systems or appliances malfunction. You can also budget the warranty price into your overall expenses and adjust your rental fees to cover the cost.

      Home warranty pros and cons

      Financial peace of mind is great, but there are some potential downsides to consider. Most importantly, you have to weigh the cost of coverage versus your potential savings over time.

      Pros

      • Cost control for essential repairs
      • Convenience
      • Transferability to new homeowner
      • Potential savings

      Cons

      • Claims process
      • Fine print with limitations
      • Less choice with contractor
      • Chance you won’t use it
      If all of the home appliances are very old, a house can become a ‘money pit’ where one appliance after another needs to be replaced. ”
      — Thomas Patrick, finance professor, The College of New Jersey

      How to choose the best home warranty company

      Follow these steps to ensure you choose the best home warranty company and plan for your home.

      1. Compare quotes and plans
      Be sure to get quotes from multiple companies — some may match prices. As you research different plans, you should compare the following:
      • Monthly and yearly costs
      • Service call fees
      • Number of covered systems and appliances
      • Available add-on coverages
      • Waiting periods before a plan kicks in
      • Workmanship guarantee (the length of time a warranty company guarantees a repair)
      • Coverage limits, including part exclusions, per-item caps and contract maximums

      » COMPARE: Best cheap home warranties

      2. Look at sample contracts
      When browsing home warranty providers, see if they have sample contracts to review — you might have to do a little digging on the website or contact customer service.

      The sample contract will provide more extensive information about coverage, exclusions, additional fees, and terms and limitations. Be sure to read the contract carefully and get answers to any questions you have before making a commitment.

      Follow these tips to be sure you understand how your plan works.

      • Understand what’s covered: Your contract should list more details about what items and parts it covers and when coverage applies.
      • Look for exclusions: In addition to item-specific exclusions, there will be general limitations that apply. For example, a provider won’t pay for secondary damage related to the covered item (e.g., it won’t pay to replace a damaged floor that’s a result of a pipe leak). Items that have been recalled by a manufacturer also won’t be covered.
      • Check coverage limits: Providers have annual payout limits or per-item coverage caps. Check the contract for these maximum amounts. You are expected to pay out-of-pocket for expenses that exceed the dollar limit listed in the contract. There may also be limits regarding matching brands or colors if an item needs to be replaced.
      • Find out about extra fees: In addition to paying the difference when you exceed a coverage limit, there may be other fees you have to pay. For example, many companies charge for early cancellation, or you may be liable for shipping charges or restocking fees.

      While all contracts are unique to the home warranty provider, most will have sections that outline coverage, exclusions and limitations, the claims process, payments and fees, cancellation and general legal provisions. It’s important to read everything. When customers complain about denied claims, that information is usually spelled out in the contract.

      » MORE: How to cancel your home warranty
      3. Read reviews
      The best way to understand the experience you’re likely to have with a home warranty company is to read reviews from current and existing customers on sites like ours. Overall, customers care about an easy claims process — without frequent claim denials — experienced, timely contractors, transparent pricing and good customer service.

      When reading customer reviews, look for the following topics to see how a company holds up.

      • Claims process: Is the process simple? Does it take a quick phone call or online submission? Or do reviewers mention difficulty setting up an appointment? Were there surprise charges? Do customers have to play phone tag between the provider and the technician to complete a repair?
      • Denied coverage: Specifically look for mentions of claim denial. Does it seem like reviewers didn’t understand their contract or that the provider was looking for any excuse not to pay for a claim? If there is a pattern of frequent denials for common breakdowns, the company probably isn’t worth considering.
      • Contractors: Most homeowners sign up for a home warranty because they don’t want the hassle of finding good contractors. But a home warranty company is only as good as its network of technicians. Are there complaints of inexperienced contractors? Do they show up on time? Does it take weeks for repairs to be completed? Many providers have labor and parts guarantees, but having repeated breakdowns for the same item can be a huge hassle.
      • Customer service: Not every claim will go smoothly, but you want to ensure a company’s customer service is responsive and helpful. Look for complaints about rude reps, long wait times and vague responses to questions.

      How do home warranty customers rate the experience?

      We analyzed three years of consumer ratings of the best home warranty companies on our site and calculated an overall satisfaction rating of 3.8 stars.

      Other key takeaways from our analysis of home warranty companies on ConsumerAffairs include:

      • About 4 in 5 home warranty customers whose reviews we analyzed were satisfied with their experience.
      • Customers who give better reviews to their home warranty company are more likely to mention service punctuality and speed.
      • On the flip side, reviews that mention refunds and payouts are associated with a lower satisfaction rating.
      • Overall, the majority of customers who mention technician service are satisfied with this aspect of their home warranty.
      • Price doesn't factor as heavily into customer satisfaction as other aspects, like customer service, claims handling, service punctuality and speed, and coverage.

      After analyzing 1-star reviews on our site from a range of providers, we noticed some commonalities between many of the poorly rated companies. These include patterns of denying claims, misleading or aggressive marketing tactics, hidden fees and service delays.

      FAQ

      Is a home warranty required at closing?

      No, a home warranty is not required at closing. If a warranty is wrapped into the purchase of your home, it will be included in closing costs. However, whether it's a part of the buyer’s or the seller's costs depends on your purchase contract and your local regulations.

      Who regulates home warranty companies?

      Every state has some state-level regulations and requirements that home warranty companies must follow. In some states, the insurance commissioner is the regulating authority. In other states, the real estate commission or another agency governs home warranty regulations.

      The regulating authorities help protect consumers from fraud and mistreatment by monitoring companies and giving residents a way to file complaints when necessary.

      Do home warranties cover roofs?

      Several home warranty companies offer coverage for roof leak repair due to normal wear and tear. This means the company will patch the damaged area, but it won’t cover replacement for the entire roof.

      Roof leak coverage also tends to be an add-on feature, with few companies offering it as part of their main plans. Also, be mindful of exclusions, as companies tend to omit coverage for metal roofs and roofs covering a patio.

      Do home warranties cover HVAC systems?

      Home warranties often cover HVAC systems, including heating, cooling and ductwork. However, coverage specifics can vary by provider, and some plans may have limitations or require add-ons for comprehensive HVAC coverage.

      How long do home warranties last?

      Most home warranty contracts last 12 months. Each year, you have the option to renew coverage. If you decide to buy a new home warranty, be sure to read the contract’s terms and coverage exclusions.

      Most home warranties take effect after 30 days, with exceptions for contracts purchased as part of a real estate transaction or if you previously had coverage.

      Can I transfer my home warranty if I sell my house?

      Yes, most home warranty plans are transferable to a new homeowner if you sell your house. Transferring the warranty can be an added benefit when selling, as it provides potential buyers with peace of mind that major systems and appliances are covered. To transfer the warranty, verify what’s needed for the process with your provider, as terms can vary.

      Get expert advice on home warranties

      We asked experts for their insights into the advantages and financial benefits of home warranties.

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      Based on your knowledge, which home systems are prone to fail and could potentially benefit from a coverage plan?
      Carlos Martín

      Carlos Martín

      Director, Remodeling Futures Program, Harvard University

      Everything in your home will eventually need repair or replacement, including the home itself. The length of each product’s lifetime depends on a range of factors—the way we traditionally build in the U.S., the quality of the materials installed, the amount you use the appliances and systems, the care and maintenance you put in, and even the environmental conditions in which your home is located. For example, homes in places with increasing summer temperatures are likely to keep their air-conditioning running continuously. However, the roof, external paint and siding, and internal humidity could also be subject to rough conditions that force a replacement far quicker than if they were located in another area of the country.

      Generally, the rule of thumb is that appliances will last 10-15 years before they need replacing; equipment like water heaters and fixtures, roofs, external walls, and HVAC systems will last 15-30 years; and core structural components, plumbing systems, and electrical systems should last 30-50 years—assuming proper maintenance and standard operations. While items like appliances need to be replaced more frequently, the big home systems will cost a lot more when they fail. So, consumers should consider how long they intend to be in a home, how frequently they want to replace items for aesthetic or functional reasons beyond operational performance, and how much attention they want to put into maintenance when picking coverage plans.

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      Ben Bigelow

      Ben Bigelow

      Associate professor and director, Lemon Construction Science Division, University of Oklahoma

      None of a home’s systems are “prone” to fail. It really just depends on variables like how old they are, whether they are from a reputable manufacturer, and how well they have been cared for (or not) over their lifetime. My home is 22 years old, and I’ve been in it for 7 years. It has been fairly well cared for, still has the original water heater (one small problem, a simple sensor replacement) and has the original HVAC system (it has had basic servicing done a few times over its lifetime). The kitchen appliances were replaced when the previous owner did a remodel, and, unfortunately, they suck! However, that has more to do with the brand, which will remain nameless, than anything else. So, if I’m considering a coverage plan for my home, I’m primarily considering who made the appliances and how old they are.

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      What financial steps can a homeowner take to prepare for unexpected repair expenses?
      Yi Liu

      Yi Liu

      Assistant professor, finance, St. John Fisher University

      Homeowners should consider setting up a dedicated emergency fund for home repairs. It’s generally recommended to save 1% to 3% of your home’s value each year to cover unexpected repair costs. Additionally, investing in a home warranty that covers major systems and appliances can provide extra financial protection. Regular maintenance, such as HVAC servicing, roof inspections, and plumbing checks, can also help prevent costly repairs in the future.

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      Golnaz Motie

      Golnaz Motie

      Assistant professor, economics, Western Kentucky University

      There are three steps that can help homeowners to prepare for unexpected repair expenses:

      1. Homeowners should make a list of repairs that are not covered by their homeowners’ insurance. That list should include information about the costs of the repairs and how often such repairs might be needed.
      2. Homeowners should save a fixed amount of money each month for a home emergency fund. The amount of money needed in such a fund depends on the estimated costs of repairs in each homeowner’s list of repairs mentioned above.
      3. The probability of facing unexpected repairs depends on the age of the home systems and the appliances. If a home is relatively new, the homeowner should keep track of receipts and warranties for systems and appliances. If they have purchased an older home with outdated systems and appliances, or if their appliances do not have warranties, they should consider getting a home warranty that can help them with expenses associated with normal wear and tear not covered by most homeowners’ insurance.

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      In your experience, what are the most common causes of financial burdens for homeowners related to home systems or appliances?
      Thomas Patrick

      Thomas Patrick

      Professor, finance, The College of New Jersey

      Financial burdens occur when septic systems, wells, water mains, or roofs need extensive repairs. If all of the home appliances are very old, a house can become a “money pit” where one appliance after another needs to be replaced.

      Read their bio
      Golnaz Motie

      Golnaz Motie

      Assistant professor, economics, Western Kentucky University

      Lack of foresight is the most common cause of financial difficulties for homeowners when home systems or appliances must be repaired or replaced. Homeowners who have failed to save for such expenses or secure a home warranty can face expensive repairs or replacements for which they are unprepared.

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      Yi Liu

      Yi Liu

      Assistant professor, finance, St. John Fisher University

      From my experience, significant financial burdens often stem from repairs to HVAC systems, roofing issues, and plumbing problems. Electrical failures, especially those involving outdated wiring, can also be expensive to fix. Moreover, major appliances like refrigerators, ovens, and washing machines frequently need repairs or replacements, adding to homeowners’ financial strain. Foundation issues, though less common, can lead to substantial expenses when they do occur.

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      Methodology

      To update our top picks, the ConsumerAffairs Research Team used a weighted scoring system that took into account both reviews from ConsumerAffairs users and specific company offerings we researched. We conducted sentence-by-sentence sentiment analysis of thousands of reviews on our site from Aug. 1, 2023, to Aug. 1, 2024, to identify the aspects people care about most — and which companies reviewers are happiest with for each aspect. For home warranties, these included:

      • Technicians
      • Customer service
      • Punctuality satisfaction rate
      • Claims handling
      • Coverage
      • Price
      • Refunds and payouts

      We then carefully selected the most important offerings consumers should consider before choosing a warranty and researched these offerings at each company:

      • Availability
      • Service call fee options
      • Roof coverage
      • Electronics plans
      • Inclusion of plumbing in cheapest plan
      • Septic tank coverage
      • Water main line coverage
      • Inclusion of HVAC in cheapest plan
      • HVAC tuneups/cleaning
      • Inclusion of appliances in cheapest plan
      • Number of appliances covered

      The company with the highest score in each category’s uniquely weighted formula was given the “Our pick for” or “Best for” designation. In some cases where a single company received the top score across multiple categories, the company with the next-highest score was named the winner.

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      Guide sources

      ConsumerAffairs writers primarily rely on government data, industry experts and original research from reputable publications to inform their work. Specific sources for this article include:

      1. National Home Service Contract Association, “Regulatory History of Home Service Contracts in United States.” Accessed April 8, 2025.
      2. Federal Trade Commission, “So what’s the deal with ‘home warranties’?” Accessed April 8, 2025.
      3. Cornell Law School Legal Information Institute, “Home warranty.” Accessed April 8, 2025.

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