Rocket Mortgage

Andreas ** was absolutely world class from the start of the loan process all the way through to the day of closing. He was available to me day and night and held firm with every promise that was made. Anytime we needed an escalation he personally sought out PJ and resolved the issue within what usually turned out to be an hour or two. Even at closing when I know I was supposed to be working with someone from that team, Andreas took my calls both at work and on his cell. He made Rocket Mortgage look hands down the best world class in customer service in the industry. I would strongly recommend anybody in my Family or Friends to rocket as long as the professionals were in line with how Andreas conducted himself. I give Andreas and Rocket a 11/10 and definitely a 5 star rating!!!

I was extremely nervous to utilize an online mortgage company. It seemed so impersonal. For some this is the biggest purchase you ever make in your life. I will, and already have recommended Rocket Mortgage. Ashli, and Scott were top of the line. Any time I had a question, it was answered. They were knowledgeable, sincere, and efficient. Going with an online company I really thought it would be a lot of phone tag, emails, and waiting. I never waited more than an hour before someone replied, or called me to touch base. That’s not including the touch bases to reassure me that everything was moving along as planned, or to just check in and see if I needed anything.

Thank You Rocket! It was a very smooth and easy experience using your online services... Submission of documents and the quick turnaround time made the loan pushed the process. I took advantage of your in house fsbo team and it was fantastic to get my purchase agreement made without having to rely on a realtor. The best part of the whole process was your people, from Lynn ** getting me into the right mortgage product and answering all of my questions quickly and knowledgeably... She took care of me like family and never let me feel I was out of the loop through the whole process. Hats off to Gary ** who also did an excellent job in the process of keeping me informed. Thank you so much! We are enjoying our new house and y'all were a part of that.

I wanted to catch the wave on low interest rates before the fed pushed the rates higher but feared my credit score was too low. I decided to submit to Rocket just to try and see what came of it! It was a Sunday night, within 1 hour I received a call from a Rocket Rep (Sunday), I was shocked. Every step of the way this person worked with me, answered questions, and noted my credit score was actually good (Credit Karma, whatever!), anyway this person even cleared a concern I received from another well know reality company debunking comments made about Rocket!!

I still can't believe that I have experienced the most easiest, friendliest, professionally, and non judgmental mortgage refinance. And I have had some very bad mortgage experiences from the moment I called my now previous mortgage holder. For someone like myself with just a Fair Credit Score, Rocket Mortgage did an awesome, easy and quick home refinance approval without any hard issues.. They didn't automatically disqualify me or put me on the back burner, or last on the service list. They treated me like I had the best credit ever. As long as you respond to their request promptly, everything will flow through easily. I highly suggest you have a printer with a scanner, so as to easily upload and send your requested documents.

Updated on 03/20/2023: I am changing my review from 1 star to 5 after finally speaking with my loan officer, Patrick D. He took the time to explain what I needed to know. Rocket Mortgage is the best! Will continue to be a customer of theirs as long as I own property.

Loula was awesome. This is the second time she has helped me buy my house. She really does care and does everything possible to get it done. I will recommend her to everyone. My deals have never been easy and she has always worked through all the issues.

We returned to Rocket for a mortgage because of a positive experience we'd had with them, especially with the loan origination people. There seems to be a problem however, when the client is handed off to the team that handles the process of finalizing the loan and moving to closing. This second time with Rocket was similar to the first, great service from Keeb with the process of getting the loan started and guaranteed, then poor service from Julia who took over the process after our offer was accepted and we were moving toward closing. She was a poor communicator - gave us conflicting explanations, didn't tell us what she needed, didn't answer our questions - leading to a lot of unnecessary stress.

Amazing experience all the way around!!! From start to finish - extremely efficient and of high quality at every point. The customer service reps were very knowledgeable and extremely helpful, provides updates in a very timely manner which makes the process much much better. Would recommend them to anyone looking to refinance. I would absolutely look to use Rocket Mortgage again in the future.

Getting our first mortgage was simple and professional. We applied for a home equity loan. Night and day. We were approved then told no after commitment. They could care less. Pull the product if the staff or approval software are not up to snuff. No more recommending them except Joe for a mortgage was outstanding.