Rocket Mortgage Reviews

Incredible HUMAN support, that achieved solutions to complications beyond Rocket Mortgage Close efforts. Rocket Close representative Eric ** was relentlessly professional, reassuring and kind in resolving every issue, communicating concisely and frequently to give me incredible peace of mind. I could not have have had the same successful outcome without unnecessary stress and disappointment without the outstanding client support I received from Eric **! From the very first conversation with again exceptional expertise, kindness and professionalism from Natisha **, I would have given up on the on-line mortgage loan process. Instead the Rocket Mortgage staff made my loan experience a great success. Please pass on my personal thanks to Ms. ** and Mr. **, as they are great representatives of the Rocket brand!

While the job description for the banker, who was Jeremy and did a great job for me, and agents is to be pleasant and to make the clients feel as if they are important and listened to, Knowing that, I still felt they were helpful and willing to work with me. I am also a very small mortgage refi compared to the majority of applications for far higher amounts.

I had an excellent experience working with the highly professional team at Rocket Mortgage. They made the entire loan process smooth and stress-free. All of my questions were answered promptly, and the team was always helpful and responsive. The notary even came to my home to complete the signing and took the time to explain each document clearly, making the process very easy to understand. I also received my payment checks on time, and I never encountered any significant difficulties throughout the process. Overall, it was an amazing experience working with the wonderful team at Rocket Mortgage. I would highly recommend Rocket Mortgage to my family and friends!

I was totally happy with almost every aspect of the loan process. Their website is so easy to navigate (coming from me who is technology challenged that is saying a lot) and user friendly. I had absolutely no issues viewing, uploading or signing any documents. The only issue I had and found very frustrating and nerve wracking was on the day of closing at check in and past the start of closing our documents were not uploaded and neither I or the notary could view them. If this had been completed beforehand then the whole process would have gotten a 5 out of 5 stars.

Last week, Aug 5th, I closed on a mortgage to refinance my home loan. Everything went great and I highly recommend using Rocket Mortgage online. They are Fast, Friendly, Efficient & Professional! I reduced my interest rate to 5.99% which is a significant improvement. I reduced my monthly payments by $107, which is nice and best of all, I did this at a very low cost because Rocket Mortgage contributed to and paid a good amount towards my closing cost. All it took was a few brief phone conversations, some advisory texts, a few uploaded documents online and most of the closing completed online with digital initials & signatures. On the final day of closing, Rocket Mortgage sent a live Notary person to my home to notarize the final documents which took only a few minutes. This whole process was amazing! Thank you Rocket Mortgage!

The person in charge of IT should be fired. I have been trying unsuccessfully to obtain a loan balance from 2015 and it seems more difficult for them than trying to figure out how to fly to Saturn. In today's day and age of technology the management of this company should be embarrassed, freaking pathetic.

I am extremely disappointed and frustrated with Rocket Mortgage and the lack of assistance they have provided regarding my mortgage payments. I reached out to them hoping to find some financial relief and a more affordable monthly payment plan, but unfortunately, they were not willing to offer a solution that would help my situation. As a homeowner, I believe a mortgage company should be willing to work with its customers, especially those who are genuinely trying to meet their financial obligations. Instead, I found Rocket Mortgage to be extremely strict, inflexible, and lacking in compassion and understanding. I was not asking to avoid my financial responsibilities. I was simply asking for reasonable assistance to make my monthly mortgage payments more manageable. Unfortunately, my experience left me feeling unsupported, disappointed, and completely frustrated.

Customer service is lacking. Trying to speak to a "human" is very frustrating. Not all problems can be resolved by "logging" onto your account or "chatting" to a random individual that in all probability, is incapable of resolving the problem and passes the issue onto another division.

Process was seemly easier than has been in the past, a lot faster using a online notary, was as easy as in person. Don’t like having to mail out payoffs myself. It’s easier for the bank to get some information than anyone else due to everything going digital

Great experience and truly helped us find the right loan for what we needed and qualified for.

Overall, our experience with this loan has been quite good. The various loan coordinators - Ashley **, Jaimee ** and Maya - were all very helpful, and good at assisting our navigation through the loan process. The website was also quite intuitive at guiding us through the documentation requirements process. Our only issue with the loan was that it took longer from start to finish than we had anticipated. However, overall, great job!

My experience with Rocket was excellent. Every detail of the loan process was explained in detail. It was a pleasant journey, even when I had to submit additional information. When I needed help while seeking approval, assistance was always available. They handled every aspect professionally. Sherrie was my guiding light. She delivered her instructions in such a manner that one would think that it was a fun thing, Even though it was a business venture, I learned a lot and would recommend Rocket to my best friend.

We were very impressed with the Rocket Mortgage staff and our re-finance was a dream and greatly succeeded.

I found the representatives I spoke to to be anxious to help and to provide good, factual information regarding the agreements being prepared for the closing. They were very helpful in the use of electronic devices to make the application process very efficient and easy. So the communications were good and truthful and the assistance was courteous throughout.

My experience with Rocket Mortgage, specifically, my loan officers was overall a good experience. The issues arise when I scheduled my closing. I was told I had to choose a date 3 days out because "We like to give our closing agents enough notice." I hadn't heard anything by the day of so I called and was told it had not been scheduled. I kept in touch all day only for them to finally schedule with a notary 1 hr before the time I scheduled 3 days prior. The notary then contacted me to say that he needed to move my closing time out because he was already scheduled. He then had to postpone me even later because the closing package wasn't ready until almost 6pm, 2 hrs after my scheduled closing time.

From the moment I first heard from John, the process was fast and easy. John had suggestions and once we formed the best plan for my family, he went to work for me. It was fast, easy and fair. The closing was also very fast and the notary well prepared. I couldn’t have asked for a better experience. I fully recommend Rocket Mortgage.

My friends with Rocket Mortgage was very rewarding and was handled very, very professional. Would highly recommend and will highly recommend to friends and family.

They are fast and very efficient. Overall our experience with Rocket Mortgage was excellent.

Very professional personnel. Great communication and detailed explanations on anything I needed. Quick service and seamless processing.

I think everything went well. I only gave four stars because I have not received any direct deposit yet into my account. Hopefully tomorrow.

I have used Rocket in the past and been very happy with them. This time not so much. The real estate agents did not want to deal with someone using Rocket but I reassured them that it I have not had any issues. The first step of the process went great. When I got to the underwriting and such it seemed to lose all it steam. I signed my closing disclosure 2 weeks before we closed and I and my real estate agent had to call and ask what the hold up was. It seemed the ball had been dropped. The real-estate agents were happy to close but Rocket did not make any believers in this transaction and I am not too sure I would use them in the future.

Everyone we had contact with were very professional and. It was a pleasure doing business with them. GOD BLESS.

We bought a condo in Hawaii and the process had very little bumps, but the couple of bumps we did experience was very frustrating. We listed all our assets and my retirement funds, we made two different payments of $2500 in which Rocket underwriting requested requested verification of checks clearing. The bank statements we uploaded ended 9/30/26, and they wanted a transaction summary to reflect up to date funds to show there was enough money. I followed their directions, which was, have transaction summary with my name and account number. I did it that day and uploaded. My realtor said that they conditioned the loan again saying that my transaction summary wasn't sufficient to verify.

My mortgage moved to Rocket when they acquired Mr. Cooper. I was very satisfied with Mr. Cooper, but very dissatisfied with Rocket. Their website is far inferior to Mr. Cooper's and their payment tool is absolutely horrible. I wish I could go back to Mr. Cooper. Would not recommend Rocket Mortgage to new borrowers if they can avoid it, but the way mortgages and mortgage holders get bought/transferred in the US doesn't leave borrowers with much choice.

The staff was very professional and helpful, available the whole time.

Very on top of everything. Every step of the way and each dept. It felt like they cared!

Refinancing my home to get a better rate and pay off my credit card debt was very easy. Each person I dealt with was professional and knowledgeable. Very courteous and polite. The whole process was effortless and smooth. Would highly recommend them.

Very simple transaction. Great customer service. Easy application.

From the initial intake to the end, doing a lot online made the process a lot easier. Leena ** made the initial start-up easy by answering the questions and guiding us through the loan process. Any other questions we had and called about with the follow-up team were answered and helped the process go fast. Thank you.

This was the easiest loan refinance process I have ever experienced. The online system is by far the best I have ever encountered and the assigned loan officer, Mike **, was the best. All steps of the process were timely and efficient.

Updated on 10/09/2026: After leaving a previous review detailing my frustration with getting pestered during the work day (I’m a teacher), I get an actual phone call while I’m in class from a Don ** (fake name?) to apologize for texting me the previous day during school and interrupting my class. Perhaps Mr. ** will read ALL the words in this follow up review and never reach out to contact me again in any way.

Miguel made my process of refinancing quick and efficient. The process was so quick, any questions I had they responded within 24hrs. The team who came and appraised my home was here the next day. Happy with the outcome of my experience.

I very much enjoyed working with Rocket Mortgage especially Gordon **. He was very nice, very knowledgeable and helped me with any questions. I had great guy.!

Rocket was efficient and made the loan process less stressful. Good experience!

My specialist Dane was excellent and stayed with me the entire time.

This was the most efficient mortgage loan process I have ever experience. Everyone was helpful and knowledgeable. Michelle ** was the absolute best!

I have never experienced such bad customer care from any company like I did with yours. Many lies and no answers. The only thing your staff are trained to say is “I’m sorry“.

I came back here to update my survey because of the hard work of Justin ** and Ryan **. Both of these guys worked hard and got the process closed for me. Underwriting was a nightmare but these guys saved the day.

Rocket is easy to deal with. Associates are very helpful.

I have always been very happy with Rocket Mortgage but I have never been so stressed as I have been with this closing‼️