Rocket Mortgage

Rocket Mortgage Reviews

Rocket Mortgage Reviews
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About Rocket Mortgage Reviews

Rocket Mortgage (NMLS #3030) offers an online application process to help borrowers get home purchase loans and refinances. You can apply for a mortgage and manage the loan completely online through Rocket’s website or mobile app, and the company’s representatives are available by phone if needed. Rocket Mortgage is a popular option for refis in particular.

Pros & Cons


  • Largest U.S. mortgage lender by 2021 numbers
  • Available nationwide
  • 100% online application


  • No in-person services
  • No construction loans or HELOCs

Bottom Line

Rocket Mortgage provides a digital home loan experience. Some find the service impersonal, but others enjoy the convenience. Rocket Mortgage also offers customized recommendations and free educational resources.

Featured Reviews

Jonesboro, GA

“I still can't believe that I have experienced the most easiest, friendliest, professionally, and non judgmental mortgage refinance. … They treated me like I had the best credit e...

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Glen Rock, NJ

“The portal was super useful. ... As someone who doesn't want to endlessly talk on the phone with salespeople - I completely appreciate this process - and the rates were among the...

Read full review

Our Editor’s Take on Rocket Mortgage

Rocket Mortgage is recommended for tech-savvy borrowers who value convenience and speed in the mortgage process. Borrowers can apply for a mortgage, upload documents and track their application progress from any device, which makes buying a new home convenient even in your busy season. Rocket Mortgage is recommended for someone who wants to quickly compare rates and terms from multiple lenders.

Those who prefer personalized service or face-to-face interaction with loan officers may not enjoy working with Rocket Mortgage since there are no physical branches. Additionally, if you are looking for a construction loan or need a home equity line of credit (HELOC), a different mortgage company will be a better fit.

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Rocket Mortgage Reviews

ConsumerAffairs has collected 1,191 reviews and 1,925 ratings.

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Page 1 Reviews 0 - 5

Reviewed June 9, 2023

I have worked with Rocket on two separate occasions. I cannot speak to actually getting a mortgage with them, but they communicate well, and they put everything up front. The first time, I was working to buy my first home, and they seemed like the best lender to go with. Their terms were the best for my situation, and they kept up with me and what was going on with me and encouraged me in my own work to get what I needed to start a mortgage with them.

The second time, since I was unable to get a home at that time, I sought them out to see what they could offer this time. Again, nothing had changed with the level of service and coverage, but they were not the best company for me to go with just personally. Unfortunate, because I think I would have great service down the road. They even appreciated the fact that I didn't just "leave them on open," and invited me back should it work for me with no pressure. Thanks, Rocket Mortgage! Highly recommended!

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    Verified purchase

    Reviewed Feb. 13, 2023

    My experience with Rocket Mortgage was beyond anything I could have imagined! When I originally bought my house in 2017, the experience was long, tedious and frustrating. I have actually put off a refinance for over two years simply because I didn’t want to deal with the process again. From my first day, Sam ** was constantly available, extremely helpful and quick, and total throughout the whole process I probably spent less than 30 minutes on the phone which was incredible and such a positive for me. Everything was extremely easy and convenient, I’ve told everyone who will listen to me to never buy or anything finance through anyone else. Thank you for making this process such a breeze! I will absolutely be back for any addictions mortgage needs.

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    Verified purchase

    Reviewed Jan. 13, 2023

    Andreas ** was absolutely world class from the start of the loan process all the way through to the day of closing. He was available to me day and night and held firm with every promise that was made. Anytime we needed an escalation he personally sought out PJ and resolved the issue within what usually turned out to be an hour or two. Even at closing when I know I was supposed to be working with someone from that team, Andreas took my calls both at work and on his cell. He made Rocket Mortgage look hands down the best world class in customer service in the industry. I would strongly recommend anybody in my Family or Friends to rocket as long as the professionals were in line with how Andreas conducted himself. I give Andreas and Rocket a 11/10 and definitely a 5 star rating!!!

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    Verified purchase

    Reviewed Dec. 22, 2022

    I was extremely nervous to utilize an online mortgage company. It seemed so impersonal. For some this is the biggest purchase you ever make in your life. I will, and already have recommended Rocket Mortgage. Ashli, and Scott were top of the line. Any time I had a question, it was answered. They were knowledgeable, sincere, and efficient. Going with an online company I really thought it would be a lot of phone tag, emails, and waiting. I never waited more than an hour before someone replied, or called me to touch base. That’s not including the touch bases to reassure me that everything was moving along as planned, or to just check in and see if I needed anything.

    Staff makes the world of difference; they are a representation, and extension of who your company is. I couldn’t have been more impressed by a team than I was given. Thank you for guiding me along to achieving a life long dream. Your team didn’t just guide me in buying a house, they helped me fulfill a dream, and buy a home that I will make priceless memories in for years to come.

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    Verified purchase

    Reviewed Nov. 27, 2022

    I can’t speak highly enough about my experience with this company! From start to finish, they made it incredibly easy and seamless. Everything online and digital signing when possible. Contact via email or text or phone and always checking in. The online platform was super easy to navigate and use. Every single person I dealt with from start to finish was very knowledgeable and friendly and always willing to help and go above and beyond to make sure I had what I needed. I will recommend to anyone in the future and will stick with them for any future purchases.

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    Reviewed Sept. 19, 2023

    As a current borrower, my refinance (HELOAN) was a complete disaster. I was provided poor information, in an untimely matter that caused the HELOAN not to close. RUN AWAY! Also lowered my credit -110 points. Imagine that, right at the final step to close.

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    Reviewed Sept. 17, 2023

    Watch out. As soon as my house was appraised my "TEAM" disappeared but the documents to sign kept coming with numbers $$$ not adding up. Finally "Tony" called me back saying he had taken some sick days and that I was not making HIM feel any better. I lost $500. Don't lose your $5000. TRUE STORY. Nurses with purses beware.

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    Reviewed Aug. 28, 2023

    Rocket Mortgage is the worst company I’ve ever dealt with. Because our current mortgage is with them, we decided to reach out to them first about a $20K home equity loan. Being the cautious person that I am, I spent 3 days talking with an agent prior to finally pulling the trigger. Our talks included what I was looking for, what I didn’t want to happen, and why I was hesitant because of an auto dealership that even after I had my loan secured externally took it upon themselves to run 3 hard inquiries because THEY thought they could get me a better rate than the one I had already secured. I finally agreed to let this man pull a hard inquiry and begin the “home equity” loan process. I told him I’d be available Monday and he could contact me then and we’d get everything worked out.

    He was persistent and insisted there were a few things that could be handled immediately to speed up Monday. That was a lie! He then messaged me repeatedly to try to get everything done Friday afternoon at 3:00. He asked for my permission to run the hard inquiry and told me that it may result in a “couple” of phone calls when the inquiry hits the credit unions from other lenders. Then he sent an e-signature doc describing the loan terms. It wasn’t a home equity loan at all. This man performed a hard inquiry for a mortgage without my permission! A mortgage that at bare minimum due to current rates would cost me $200K more than my current mortgage. When I told him that wasn’t what I talked with him about he proceeded to try and coax me into this being a better idea than the equity loan. I ended the conversation at this point.

    Saturday, I received 6 phone calls from 8 AM to 9 PM (yes that’s correct) from companies saying they can get me a better rate. Sunday there were 2 more. Now here it is Monday morning and from 8:08 AM through 10:04 AM I’ve received 35 phone calls and 8 text messages from lenders looking for my business. Rocket Mortgage is selling your info for profit, there’s no doubt about it. While talking about this with family, one said, “my sister works for them, you should see what they did to her headshots!” (36 calls) She proceeded to show me that they took headshots of one of their loan officers and then photoshopped it onto a body that wasn’t hers. So apparently her body and hair weren’t sufficient for what Rocket Mortgage prefers to sell their product. The photos looked like she belonged on Selling Sunset and weren’t her at all. (37 calls) So they apparently think the more attractive a woman is the better chance they have at selling their loans. (38 calls)

    Bottom line if you don’t want your information sold don’t use Rocket! If you respect women and think they should be valued no matter what physical shape they’re in, don’t use Rocket! If you’re looking for an honest lender that won’t deceive you, don’t use Rocket! If you’re looking for an upstanding loan officer that won’t lie to you while he tries to fatten his commission check, DON’T USE ROCKET!! (41 calls and 10 text messages)

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    Reviewed Aug. 22, 2023

    I am trying to buy a house in IL. I live in Colorado. Closing was to happen today so I am in IL now. I am paying 3/4 of the loan in cash. Last week, three things happened. The addendum to the appraisal failed to be delivered from the appraisal company on the east coast, Rocket became super-focused on my less than $200 Amazon bill and wanted a zero-balance notification, and Rocket wanted me to lower my monthly homeowner's insurance payments from $150/month to $50/month. This is all to improve my debt /income ratio but doesn’t take into consideration that I am selling my Colorado house and that I have funds in the bank to supplement my income until things settle. Everything is resolved after much effort EXCEPT the appraisal addendum.

    The appraisal company doesn’t want to do an addendum, and states it is low priority and unnecessary. Truthfully, I don’t even know that the appraiser went into the home. Rocket insists that they have to have this addendum before I can close. I am caught in the middle, and have spent thousands of dollars, endless tears, and hours of time trying to coordinate this process. I will probably be returning home without closing. I have used Rocket many times in the past with satisfaction but the last two times have been challenging. This time is by far the worst and definitely the last.

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    Reviewed Aug. 5, 2023

    Rocket in conversations, while applying for a loan, give me mostly bad information. Interest rate quoted was changed, closing costs were doubled and fixed rate mortgage applied for was changed to variable rate arm without my authorization. Really poor communication from broker and then he goes on vacation and left me with a women associate that also was horrible and know very little. Rocket strung me out for nearly a month with their bait and switch deception while I was trying to close the loan prior to additional interest rate increases. When I questioned why they changed everything in their second written proposal the women says they would not make the loan? Even though they cost me time and a higher interest rate I would not have proceeded doing business with this sorry and deceptive company anyway. Be aware!!!

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    How we rated Rocket Mortgage

    Rocket Mortgage scored excellent in several areas, including rates, application process and requirements. Many reviewers felt they were getting the best rate and the fast, online application process made buying a home easier.

    Reviewers did have issues with Rocket Mortgage’s costs and fees and many felt blindsided by these costs. We rated the lender low for that aspect because Rocket Mortgage should publish closing costs on its site and have transparent closing costs listed at the beginning of the process. Buyers who do not know the costs until the end feel stuck because they just want to finish the homebuying hurdle and get the keys.

    Rates: Excellent

    Rocket Mortgage publishes its current mortgage rates for conventional, FHA, VA and jumbo loans on its website. This rate information is generally updated daily, but for the most accurate rates based on your individual situation, you should contact Rocket Mortgage for a customized quote.

    Disclosures from Rocket Mortgage indicate that its rates for 30-year fixed-rate mortgages ranged from 2.625% to 6.375% in 2021, averaging 2.93% overall — lower than the national average. For reference, the national average across that period was 2.96%, according to Freddie Mac.

    Many reviewers said they got a good rate on either their home purchase or refinance. While the market plays a huge role in what current rates are, one Virginia customer felt they got a good deal: “Times were looking bleak with the market noticed looking great and rates going up. But Rocket came through and had the lowest rate I could get for a 30yr fixed.”

    Mortgage rates change frequently and vary based on your loan term, credit history and mortgage type. Also, keep in mind the differences between an interest rate and an annual percentage rate (APR):

    • An interest rate is what you pay back on top of the funds you receive, expressed as a percentage. It doesn’t include additional fees.
    • An APR includes these charges, so it tends to better reflect the true cost of the loan.

    Rocket Mortgage offers loans with fixed rates as well as loans with adjustable rates. Both can be good choices, depending on your financial situation:

    • Fixed-rate loans are often a better option when interest rates are low since you can lock in a good rate for your entire loan term.
    • Adjustable-rate mortgages may be more attractive when mortgage rates are high because they can save you money initially. However, after a few years, your rate will begin to adjust based on a predetermined index, which may raise your monthly payment.

    Rocket Mortgage average home purchase rate vs. national average

    YearDifference from national average
    2021 -0.13%
    2020 +0.07%
    2019 +0.07%
    Information pulled from public Home Mortgage Disclosure Act data. Rates reflect noncommercial home purchase loans only.

    Application process: Excellent

    Rocket Mortgage’s application can be completed 100% online. You can start the preapproval process by answering a few short questions and authorizing the lender to conduct a credit check. Be prepared to provide information about your income and assets; Rocket Mortgage uses these details to determine how much you can borrow.

    To complete the approval process, you upload financial documentation (like W-2s and bank statements) to Rocket Mortgage’s online loan portal. Within the portal, you can also view an application checklist to see what else you’ll need to submit.

    The ease of the application process was a highlight in many of our customer reviews. Some common words were “easy,” “straightforward,” and “fast.”

    This Nevada reviewer said, “From start to finish in my home mortgage application process, we were treated with courtesy and respect by all of the Rocket Mortgage team. It was almost effortless and it was a real pleasure having them handle a normally stressful procedure.”

    Rocket Mortgage services most of the loans it originates (with the exception of jumbo loans), so it’s possible you’ll work with exclusively Rocket Mortgage until your loan is paid off or you decide to sell.

    Rocket Mortgage application features

    Online application
    Mobile document upload
    Physical branches X
    Publishes minimum rate on website
    Rate lock 90 days
    Pre-qualification (no hard credit pull) X
    Certified approval letter

    Loan types: Good

    Rocket Mortgage offers a variety of mortgage products, including conventional loans, government-backed loans (like FHA and VA loans) and refinance loans.

    We rated Rocket Mortgage as good for loan types because it does not offer construction loans or HELOCs. When this Kansas homeowner refinanced, the existing HELOC on their home was automatically closed despite getting mixed answers from Rocket Mortgage and the original HELOC company.

    Overall, in 2021, individuals initiated 264,613 home purchase loans with Rocket Mortgage. The company ultimately closed 193,308 purchase loans that year, meaning 73% of loans requested came to fruition. The same year 26,144 applications (almost 10%) were denied, and there were 930 denied preapprovals.

    Loan applications for home purchases only by year

    Home purchase applications 264,613 189,895 203,116
    Home purchase loans closed 193,308 133,642 144,852
    Home purchase applications denied 26,144 26,438 28,129
    Home purchase preapprovals denied 930 1,511 1,385
    Information pulled from public Home Mortgage Disclosure Act data. Includes conventional, USDA, VA and FHA mortgages.

    Requirements: Excellent

    Rocket Mortgage usually adheres to the standard qualifications for both conventional and government-backed loans. Conventional loans typically require a higher credit score and down payment than you need for a government-backed mortgage, but individual cases may differ.

    Rocket Mortgage recommends that all borrowers have a debt-to-income ratio below 45% and a credit score of 620 or higher, but there are some exceptions:

    • VA and FHA loans are available with a credit score as low as 580.
    • Jumbo loans require a credit score of 680 or higher.
    • Conventional loans are available for borrowers with debt-to-income ratios as high as 50%.

    It’s worth pointing out that government guidelines for FHA loans technically allow for credit scores as low as 500 (with a higher down payment), but Rocket Mortgage only uses the stricter credit limit required for 3.5% down payments.

    We rated Rocket Mortgage as excellent for requirements because our many reviewers agreed it was easy to qualify for a new loan or refinance. According to 2021 data, over 70% of individuals who requested a loan were able to get one through the lender.

    “They made it easy for me to get my loan quickly and successfully close without any issues, also their high-tech approach by allowing customers to manage requirements via the dashboard is amazing,” said one reviewer.

    Another reviewer with a fair credit score was impressed that they could qualify for a refinance with Rocket Mortgage: “They didn't automatically disqualify me or put me on the back burner or last on the service list. They treated me like I had the best credit ever.”

    Cost and fees: Poor

    Much like other mortgage lenders, Rocket Mortgage charges an origination fee, but this fee can vary. You can expect to pay between 0.5% and 1% of the loan amount in origination charges as part of your closing costs. Overall, Rocket Mortgage recommends that you plan to spend between 3% and 6% of your loan amount in closing costs on top of your down payment.

    We gave Rocket Mortgage a poor rating for cost and fees because many reviewers were put off by the lack of fee transparency and the high costs tacked on at the end of the loan process.

    One reviewer applied for a refinance and was happy with the initial loan estimate, however, the actual refinance cost them more than expected: “When it came to the actual loan process there was an additional $5,000.00 added to the loan estimate. On a $240,000.00 loan. An extra 2.1%. I was already facing higher fees due to my credit rating.”

    Another reviewer said, “I would give 5 stars, but it seems like there were hidden fees in my loan.”

    Compare Rocket Mortgage to other companies

    Rocket MortgageRocket MortgageNew American FundingNew American FundingAmeriSave MortgageAmeriSave Mortgage
    # of reviews1,1918175,511
    Purchase options Conventional, jumbo, FHA and VA loans FHA, USDA, conventional, refinance, HELOC and reverse FHA, VA and USDA loans
    Refinancing options Cash-out, rate and term Cash-out, rate and term, cash-in Cash-out, rate and term
    Minimum credit score 580 for government-backed loans; 620 for conventional 580 to 640 600 to 620
    Read Reviews Read Reviews Read Reviews

    Rocket Mortgage FAQ

    How does Rocket Mortgage work?

    Rocket Mortgage’s entirely online mortgage process lets you work with loan consultants from the comfort of your home. Through the site or mobile app, you can learn about your mortgage options, find interest rates, get approved and manage payments.

    The application process begins online. You have to provide your email address, your Social Security number and information about your checking account, assets, income and employer. A representative might also contact you to ask additional questions.

    Is Rocket Mortgage legit?

    Rocket Mortgage is a solid mortgage and refinancing company. It has an overall good rating on our site — 4 stars as of publishing — plus one of the highest customer satisfaction scores in the industry, according to J.D. Power as of 2021. If you’re searching for a new mortgage or refinancing loan and meet Rocket Mortgage’s credit requirements, we recommend checking it out.

    Where is Rocket Mortgage available?

    Rocket Mortgage is available in all 50 states and Washington, D.C. Rocket Mortgage loans are not available in Puerto Rico or anywhere outside the U.S. at this time.

    Rocket Mortgage Company Information

    Company Name:
    Rocket Mortgage