Complain about a product or service

Columbia House

Helen of Irasburg, VT (01/29/08)
I received a bill for products I did not receive.  I cannot get through to anyone because the number is automated and I get no response to written complaint.

The bill is going to collection.

Benjamin of Brooklyn, NY January 28, 2008

Benjamin of Brooklyn, NY (01/28/08)
Received notice from Nationwide Collections, Inc., stating that I owe 113.99 for an outstanding Columbia House Balance. I have never been a member nor have I ordered any goods or services from Columbia House. I called NCI and the operator was unable to give me any details of the purchase proving the validity of the claim. She said that this open balance that NCI purchased from Columbia House was 'certified' by the government. She said for 39, however, she would 'make it go away', because of the lack of purchase information. I refused to pay.

NCI claims that once the claim goes into litigation they will report this debt to the credit bureaus. The operator even said, 'wouldn't this be a shame if you were trying to buy a house and this came back to 'bite' you' and your new wife.' I never told her I was recently married.

Netecia of Bronx, NY January 28, 2008

Netecia of Bronx, NY (01/28/08)
I joined the columbiahouse dvd club on December 15, 2007.  They took money from my debit card and never sent me any dvd's or the membership information. On January 25th they took more money off of my debit card and I still have not received anything from them at all.

I tried contacting them for over the past month and they never responded to any of my e-mails.

Elizabeth of Fort Myers, FL January 27, 2008

Elizabeth of Fort Myers FL (01/27/08)
They say I enrolled in their club, but I never did. They keep charging me for dvds that I never order or receive. I've called but do not get answers. I've emailed them but never resolved anything.

Mark of Deer Park, WA January 25, 2008

Mark of Deer Park WA (01/25/08)
We have taken advantage of a very generous membership offer, fulfilled our obligation, asked several times to not be on the "DVD of the Month" automatic mail-out and we are still (going on more than two years now) being mailed the DVDs.

Brian of San Diego, CA January 24, 2008

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |