Complain about a product or service

Columbia House

Mary of Benton Harbor MI (02/11/08)
I recently put in a new membership online. I ordered some .49 cent dvds and agreed to buy 3 more in the next 2 years. I haven't heard any thing from them, so I checked my account I had with them before which I had paid in full. Now I have a balance of 26.53 that they want to take out of my credit card. I do not want it on my card, I ask them to bill me. Please have them to take that off my account, I have always been a good paying customer and if they don't want to send the movies, that is ok but don't charge my account with something I didn't get.

Tuera of Drexel Hill, PA February 8, 2008

Tuera of Drexel Hill PA (02/08/08)
I signed up for the 5 DVD's for 5 thing, and a few weeks later, without my authorization they had chosen some random movie I would not have even picked out, sent it to me and charged my credit card 27+. I called them to cancel and they told me I need to receive and be billed for at least 2 more (random) DVD's before I could cancel. The lady I spoke to was very rude and treated me as if I was the one who was annoying her. I asked her why I could not at least CHOOSE the DVD's I had to pay for. She said that I should've received an email letting me know what they were sending, and that is the time to let them know you want something else instead. I then gave her a different email address that I check more frequently. Well, she must have put it in wrong because I haven't received an email since but I've been billed 2 more times since then. I was billed twice in two weeks and I decided to call, only I could not get through because I don't know my account number. I don't know it because they bill my credit card directly so I haven't been receiving any bills or statements or anything! I think it's horrible that they are able to get away with doing business like this. Is there anyone who can help?

Ronda of Paoli, IN February 8, 2008

Ronda of Paoli IN (02/08/08)
I fulfilled my obligation and canceled my membership. I have continued to receive selection of the month e-mails but have declined each time. Today there are 2 charges to my account.

This is going to cause me to be overdrawn and cost me approx 66 dollars in overdraft fees. I'm sick of this.

Paige of Butler, NJ February 5, 2008

Paige of Butler NJ (02/05/08)
I signed up for an account but was charged for 3 movies in one week. I believe that the contract was for 5 movies. So, when I checked my debit card, all of my money was gone. They pre-charged my account for movies that I never agreed to. I canceled my account, and now they want me to reinstate or pay 90+ dollars.

The consequences are apparently that they are going to report me to a consumer reporting agency. I feel that they violated just as much for deducting that money when I didn't authorize it. So my question is this: How come I can be penalized but that corporation can deduct money from my account with penalizations, and cause reprimands against me?

Cynthia of Watertown, CT February 1, 2008

Cynthia of Watertown CT (02/01/08)
I was called to join up again after quitting the service. I was told I would receive only half price on all dvds. I never received mailings from them, but I would get DVDs I did not want. Therefore I returned them. I then received a condescending letter about my returns that was extremely aggressive. I then quit the service. They have since been demanding money claiming I owe them for a DVD I am supposed to purchase, even though I had been told my earlier completed purchases would be applied to my reopened account with them. I am seriously thinking of finding an attorney to consider a class action lawsuit. These people are so careless, rude and ruthless.

Helen of Irasburg, VT January 29, 2008

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