Complain about a product or service

Columbia House

Jack of Flushing, NY February 15, 2008

Jack of Flushing NY (02/15/08)
On Oct/13th I bought 4DVD at a Columbia House online offer being charged my credit card, US13.44. For my surprise, on Nov/14th they charged on my Credit Card US28.11. On Nov/15th I called them to cancel the charge because I didn't accept to join their DVD CLUB that was promptly agreed; so, on Dec/4th I got a refund for this amount. In the meantime I received one DVD by mail that I have never asked for and I returned it. On Nov/30th Columbia House charged me again an amount of US38.95. I called my Credit Card Service to avoid any charges from Columbia House because it could be a fraud. Then on Dec/19th I received a refund from it.

On Dec they send me again one parcel with DVDs by themselves, I returned it unopened again. On Feb/5th I received a letter from Columbia House charging me an existing balance of US 118.88 for a service that I have never received or asked for; inside they included a threatening advice: UNLESS YOU SEND US YOUR PAYMENT PROMPTLY OR CONTACT US TO REACTIVATE YOUR MEMBERSHIP, WE WILL REPORT YOUR ACCOUNT TO A CONSUMER REPORTING AGENCY, WHICH WILL RETAIN THIS INFORMATION IN ITS FILE FOR UP TO SEVEN YEARS.

Caitlyn of Austin, TX February 14, 2008

Caitlyn of Austin, TX (02/14/08)
While I did not complete my purchase commitment on time, I did end up completing it by paying Columbia House 71.25, at which time they issued me 3 certificates worth 19.95 each.

I sent in the 3 certificates to redeem in early November.  Two were sent back to me because my dvd selections exceeded the amount of each certificate, which is understandable, but what about my other certificate? They have had more than 3 months to send me that dvd.

Each certificate limits me to a small selection of their DVDs which are 19.95, none of which I want to buy. While they do have other dvds for 19.95, I can't get access to their website for pricing, since my account has been suspended. How will I know how much it costs? They won't let me pay more to get dvds that I actually want. 

Charlie of Dallas, TX February 13, 2008

Charlie of Dallas TX (02/13/08)
I discussed a new account with columbia house dvd and 3 unauthorized charges were made to my account. This was before any dvds had been received, I had no account and no confirmation number at opening of account.

Ms Walker stated the charges would be removed, time will tell.

Kelly of Miami, OK February 12, 2008

Kelly of Miami, OK (02/12/08)
I received a plain box in the mail with no information on it.  It contained a bill, with my info on it ,and movies from Columbia House. I never have signed up for anything!  Finally, after calling for two days, spoke to a human being and was told that I would have to pay the expense to send back or I will be billed continually for the account. 

They could not tell me where they got all my personal information. I requested they send me a pkg to return it and they said that would take to long and I would be billed more because of late fees!

Mary of Benton Harbor, MI February 11, 2008

Mary of Benton Harbor MI (02/11/08)
I recently put in a new membership online. I ordered some .49 cent dvds and agreed to buy 3 more in the next 2 years. I haven't heard any thing from them, so I checked my account I had with them before which I had paid in full. Now I have a balance of 26.53 that they want to take out of my credit card. I do not want it on my card, I ask them to bill me. Please have them to take that off my account, I have always been a good paying customer and if they don't want to send the movies, that is ok but don't charge my account with something I didn't get.

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