Complain about a product or service

Columbia House

Devon of Grove City PA (02/24/08)
They sent me a movie and I'm not even a member. That's wrong and on the same hand I DON'T EVEN have an account. Shouldn't they check and see if there's even an account there? Well I don't have one so I am not paying for anything I don't want.

Scott of Winchester, TN February 20, 2008

Scott of Winchester TN (02/20/08)
I received a dvd from Columbia House by mail. I did not place an order nor have I MADE ANY ATTEMPT TO PLACE AN ORDER. I tried to cancel the account, and the automated service said I WOULD BE BILLED FOR 5 MORE MOVIES. What do I do?

I will not pay for something I did not order!

Ray of Hillside, NJ February 20, 2008

Ray of Hillside NJ (02/20/08)
Columbia House is taking money out of my account without my authorization. Also, there is no way to get in touch with Columbia House service center. This company needs to be dealt with. Thank You.

Richard of Vero Beach, FL February 19, 2008

Richard of Vero Beach FL (02/19/08)
I have canceled my membership twice, and yet they continue to send DVDs and charge it to my credit card. Isn't that interstate bank fraud?

When I send the DVDs back, I have still been billed for the shipping and handling for when they sent the undesired and not-ordered DVDs--PLUS I have to pay to ship them back!

Samson of Rohnert Park, CA February 17, 2008

Samson of Rohnert Park CA (02/17/08)
I have been trying to cancel my account with Columbia House, but it's impossible. To start with, they do not provide any phone number so you can talk to anybody. Secondly, they do not provide an option online to delete your account; and thirdly, I keep on getting CDs and DVDs I did not order.

They have already reported me to one of the credit reporting agencies claiming that I did not settle one of their forced bills on me. Why should we be suffering as if we are in a third world country, instead of enjoying our democratic rights? Is Columbia House above the law?.

M of Sedona, AZ February 16, 2008

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