Complain about a product or service

Columbia House

Roger of Scotsdale, Az 85258 AZ (03/01/08)
Columbia House bilks people by placing a person's name and address in as a subscriber to their service, without the person's permission. Many times the person does not even receive the product, just a bill. They should be closed down.

Either a person receives a product he/she did not order, or they receive a bill for a DVD they did not order. They threaten legal action if you do not pay the bill. They then go out and try to ruin your credit rating. They have a long history of nefarious activities involving bilking of old and defenseless people. Damage is loss of one good credit rating. I have asked time and again that they be closed down, but with no success.

Will of Locust Grove, GA February 29, 2008

Will of Locust Grove GA (02/29/08)
I did not sign up. Somebody signed me up as a practical joke, using only my name, address, phone number, and email address; information readily accessible via internet search sites. Now I am receiving DVDs and bills. I canceled my account, but nothing happens. You can't call and talk to anyone. I fear they are going to ruin my good credit FOR SOMETHING I NEVER SIGNED UP FOR!

Much aggravation, bills for stuff I never received or wanted.

Holly of Fuquay Varina, NC February 29, 2008

Holly of Fuquay Varina NC (02/29/08)
I filled out the introductory offer on their website and per their advertising. I ordered another one to reduce my membership obligation and ordered another at a reduced price. Received an e-mail stating "welcome to the club" and that my order would ship soon. They sent me 3 of the dvd's and wanted full payment for the order they agreed to bill for. I made a payment for the 3 items that I have received, and they said they would send the others--but now are saying they won't until payment is received.

I have not given them my card number through their website, so they can't automatically bill it.

Carl of Fort Wayne, IN February 28, 2008

Carl of Fort Wayne IN (02/28/08)
I enrolled at Columbia house in December of 2007. I received my first shipment already but I have not received any information since. They are taking money out of my account and overdrafting the account 3 to 4 times a week and I am not receiving any movie or information. This is without proper authorization from me.

They are overdrafting my account a lot, to where my whole check is being used for overdraft fees and I can't afford it. I don't bring home a lot of money and I have to pay rent every week and I can't do it if my account is overdraft.

Sherry of Pineville, LA February 25, 2008

Sherry of Pineville LA (02/25/08)
I want to cancel my membership, but I don't have my account number--and the phone number to contact doesn't have anyone to talk to. I am being billed for absolutely no dvd's and being billed often. They don't have a way to allow me to cancel, and they keep charging my credit card with no way to stop them.

Devon of Grove City, PA February 24, 2008

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