Complain about a product or service

Columbia House

Rashaad of North Charleston SC (03/26/08)
I closed my account with this company over two years ago. Today I got a bill in the mail stating that I owe 42.47, they want me to order two more DVD's, and check this out I even have a credit balance of 69.12. I used this company from around December 2004 til February/March 2005, while in the Air Force deployed in support of Iraqi Freedom/Global Wor on Terrorism. This robbery without a gun and this company and owner should be shutdown. Money is being stolen from the consumer, we have little to no defense from this, cant make contact with the company.

Cases like this put the credit history and financial integrity of individuals in question! Once reported to the Credit Bureau this could prevent home purchases, high debt to income ratio, personal loans, and many other financial burdens. With financial burdens come mental/emotion disturbances within an individual and/or disruptions within a family/home. What can we do about this?

Chris of Baltimore, DE March 18, 2008

Chris of Baltimore DE (03/18/08)
This company is making fraudulent charges, and there os no way to contact anyone without the 11 digit account number.

This is a University held card; who knows how deep this could run. We had to cancel the card vs. having the charge removed.

Keli of Vacaville, CA March 15, 2008

Keli of Vacaville CA (03/15/08)
I was part of columbia house and was buying my movies and paying them. Then I started getting movies I did not order and I told them this and it kept happening and I just wasn't going to continue my account. Now they have me in collections and want 87.76 and it's now on my credit report.

Nikkel of Tyler, TX March 12, 2008

Nikkel of Tyler, TX (03/12/08)
I ordered movies and paid them off in full but now Columbia House is trying to say they never received payment and charge me again. I tried to explain to them they had already been paid but they were rude and demand more money.

Now they call and harass me on the phone stating they will ruin my credit if i do not pay them again.

Lisa of Kenner, LA March 12, 2008

Lisa of Kenner, LA (03/12/08)
We randomly received a DVD in the mail that no one in the household ordered, along with a bill.

On the bill was a phone number if we needed help.  When we called we could only reach a machine, so we went through the process to stop the contract that we neither ordered or signed to have.  A couple weeks later we received a bill for 114.  At the bottom of this bill was the same phone number, only this time it says that this number is not for use and that one can not reach live help.

We have talked to a lawyer friend but he believes that we have no choice but to pay the bill and that there isn't much we could have done because we canceled the contract and thus proving we had one.  If we pay the bill who is to say that next month we won't be exactly right back in this position paying another 114 or more for a contract that doesn't exist.

I don't want this to happen to us or anyone else.

Carol of Salt Lake City, UT March 10, 2008

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |