Complain about a product or service

Columbia House

Tom of Waukesha WI (04/08/09)
Received offer in Mail in 2002 for 5 DVD's for a certain dollar amount, then I was required to buy a certain # of additional DVD's over the next year or two. I could send first ones back within a specified time for full credit and to negate the contract, which I did. I then received a number of bills over the next few months for DVD purchase and refused to pay anything additional as I followed the directions to be excused from the contract within the specified period of time. I would call and speak with a rep when each bill came, document the call and to whom I spoke to, etc.

They eventually stopped sending me any bills, etc., and I believed the matter was fully taken of back in 2002. I have received nothing regarding the matter since then. I applied to refinance my mortgage today and found out I was turned over to a collector as of March, 2009. I long ago threw out any records regarding who I spoke to, etc., yet my crediit rating has been downgraded because of this experience. I have never one time in my life not paid a bill in full and have absolutely no other blemish on my credit report. I have not yet begun to fight. To be honest I can't believe a class action suit hasn't been filed against Columbia House.

Credit has been tarnished.

Timothy of Vinton, LA April 8, 2009

Timothy of Vinton LA (04/08/09)
I signed up with Columbia house for dvd movies about a year ago. At first they failed to send any paperwork director selections and started sending me dvd's i didnt order and billing me for them before they even arrived. It took 4 months before finally getting a hold of them to send paperwork. But by then my account had 4 negativities 4 months in a row totaling 236. I'm on disability a fixed income i couldn't afford that.

They make it very hard for you to contact them regarding any problems. Columbia house should centralize their customer service, show that they value their customers, from what i've seen they treat their customers like crap. And i would warn anyone before ordering anything from columbia house. They dont care about you, just their money, and running your credit, and your bank account.

4 negativities 4 months in a row totaling 236.

Ms of Miami, FL April 7, 2009

Ms of Miami FL (04/07/09)
i joined this club several years ago,am positive tha i have meat my obligation i want out because i was laid off on 10/24/2009 i called several time to customer service they finnaly close the account but hey want me to pay 24.94 plus 3.00 late fee. i refuse because iam not working and also because they have over billed in the past when i did order from there catalog at one price the billed would indicated a higher price for the dvd's they would aslso charge a return fee and a late fee for any return item. i have receid 2 letters from customer service indicating that they are going to report my account to a consumer reportng agency.

Ben of Seattle, WA March 31, 2009

Ben of Seattle WA (03/31/09)
 Lorie's credit/debit card number was stolen. The same thing happened to me two weeks ago, although the charge did go through. If she hasn't already, it's very important for her to contact her bank to have her card canceled and a new one issued, as well as examining her bank statements for other fraudulent charges. My guess is that the thieves have Columbia House send their victims a set of movies (I got five of different genres) as a kind of thank you - Columbia House refunded the charge in my case *and* told me to keep the movies.

Marie of Spring Valley, NY March 31, 2009

Marie of Spring Valley NY (03/31/09)
i have joined the columbia club, not knowing that i will not be able to cancel the account when i want to. i'm in financial hardship right now, please help me cancel this account.

well my credit is score is suffering because of this.

Robert of Fresno, CA March 31, 2009

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