HomeGuard HomeWarranty

HomeGuard HomeWarranty Reviews

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About HomeGuard HomeWarranty

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HomeGuard HomeWarranty (HGHW) provides home warranty services for California, Nevada and Arizona. The company’s coverage includes plumbing, heating systems, wiring, appliances, central vacuum systems and more. Each claim is subject to an $85 service call fee. You can file claims through the company’s customer service line at 866-993-2302 or through the online dashboard. One-year plans cost between $390 and $815, and two-year plans cost between $715 and $1,525.

    Pros & Cons

    Pros
    • Covers systems and appliances regardless of age, make or model
    • Offers coverage for rental and vacation homes
    • Some plans cover labor on appliances and systems still under the manufacturer's warranty
    Cons
    • Washer/dryer/kitchen refrigerator included in just two plans
    • Coverage caps on some systems and appliances
    • No monthly payment plans

    HGHW coverage and plans

    HGHW plans cover a wide range of home appliances and systems, no matter the make, model or age. California’s tiers and plan packages vary from those of the other two states, offering coverage unavailable in other states on select appliances.

    Plan details

    While HGHW’s plans have different names and some different offerings, they are mostly the same across all three states. The big difference is that plans in California offer some coverage you can’t get in the two other states, including smart home, doorbell, ceiling, attic and exhaust fan coverage.

    Here is an example of the plans and coverage available in California:

    Add-on coverage

    Additional coverage, including a $250 raise in limit coverage, is only available in the two most high-tiered packages. Here are some package add-ons you can get in California:

    The company also offers optional additional coverage plans. For example, the “Advantage option” includes all perks of the Advantage Plan with the exception of central AC coverage for an additional $80 a year.

    Here are some of the other add-ons available to those in California:

    What does HGHW not cover?

    Like most other home warranty companies, HGHW has some limitations and exclusions you should consider before signing a contract. Here is a list of items that standard HGHW contracts do not cover:

    • Regular maintenance or cleaning
    • Damage caused by people, pests or pets
    • Missing parts or any improper repairs, installations or modifications
    • Any issues caused by missing parts or equipment
    • Known issues flagged by the manufacturer
    • Cosmetic issues or damage that doesn't affect how your unit works
    • Solar energy systems or electronic management systems
    • Anything classified as commercial gear
    • Professional-grade appliances
    • Problems caused outside of normal wear and tear
    • Any service requested before or after the coverage period
    • Restocked or returned item fees
    • Haul-away costs
    • Certain system or appliance parts

    It’s important to note that some repairs or replacements have a price cap. This means that the company will only pay up to a certain amount for a repair or replacement; then, you are responsible for the rest. Here are the caps found in the California customer contract:

    HGHW cost

    With HGHW, all states have one-year or two-year options. The base plan costs $390 to $445 for one year and $715 to $750 for two years.

    HGHW contract pricing for California

    Once you’ve paid for your package, you’ll pay an $85 trade service request fee for each claim you file. If you get a plan with a $50 trade service request fee option, then you’ll just need to pay $50 per claim.

    If the problem isn’t fixed on the first try, you won’t need to pay another trade service request fee if you need a technician to revisit your house. Labor is guaranteed for 30 days, and parts have a 90-day guarantee. Additionally, pest control services get a 30-day warranty from the original service date. You must report any malfunctions within 30 days of the service to ensure coverage without paying another fee.

    Compare with competitors

    There are a few ways that HGHW sets itself apart from the competition. Generally, home warranty companies don’t cover appliances and systems that are still under the manufacturer’s warranty. HGHW has plans that cover $1,000 worth of labor for systems and parts that are still under a manufacturer’s warranty.

    Unlike other companies, HGHW doesn’t include washers, dryers, or refrigerators in most of its plans, and it doesn’t offer monthly payment plans.

    When it comes to cost, its service fee is in line with what other top companies charge. The yearly fee is almost half of what its competitors charge.

    HGHW’s cancellation policy

    You can cancel your contract with HGHW at any time. You'll get a full refund if you haven’t filed a claim and if it’s within the first 30 days of your contract. If you did file a claim, you’ll get a prorated refund unless the cost of the repair or replacement exceeds how much you paid for your plan. In that case, you’ll have to pay the difference back to HGHW.

    If you file after 30 days, you’ll get a prorated refund minus an administration fee. If you file a claim and it costs more than what you paid for your plan, you’ll have to pay the difference and an administration fee.

    HGHW FAQ

    Where is HGHW available?

    HGHW is available in California, Nevada and Arizona.

    Is HGHW legit?

    Yes, this company is a legitimate home warranty company.

    How do I file a claim with HGHW?

    You can file a claim anytime by calling 866-993-2302 or logging onto the customer dashboard and filling out a claim form. A repair technician will call you within 48 hours.

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    HomeGuard HomeWarranty Company Information

    Company Name:
    HomeGuard HomeWarranty
    Address:
    510 Madera Ave.
    City:
    San Jose
    State/Province:
    CA
    Postal Code:
    95112
    Country:
    United States
    Website:
    hghw.com

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