- Plans available
- 3
- Service fees
- $100 or $125
- Starting costs
- $29.99/month
American Home Shield provides coverage in 48 states (not Alaska, Hawaii or New York City), including Washington. It offers 3 home warranty plans, with coverage for up to 18 appliances and systems combined.
Customers have generally had positive experiences with American Home Shield. They appreciate the ease of submitting claims online and the prompt response from the company. Reviewers also say contractors sent by American Home Shield are professional and knowledgeable.
When Cheryl from Mead had an issue with her hot water leaking, she submitted a claim on American Home Shield's website, which she said was easy. “I was given the service company's name, address, and phone number. The techs were professional, friendly, and helpful. There was some water spillage, and they cleaned it up. I would recommend them to my friends and family.”
Another reviewer from Washington has had to submit claims to American Home Shield twice over the years, one of which was for their dryer. “The tech was from Sears and he was really helpful. He did his job and was very professional. The dryer is going to be replaced and we know what we're getting.”
A few customers have reported delayed responses and poor communication from American Home Shield.
Courtney of Cheney, who had happily been with American Home Shield for many years, ended up canceling her policy due to lack of communication regarding a claim. “They filed a second claim on our behalf without even calling us. We thought we would get a new fridge based on the first technician that they sent out. He gave his feedback and AHS chose to get a second opinion, and didn't tell us,” she said.
She “spent an entire day on the phone with AHS, at least five or six phone calls. They would constantly hang up on us. They wouldn't let us talk to a manager. They wouldn't escalate the claim. They wouldn't give us any answers. They would constantly just put us on hold and then literally just hang up on us.”