Select Home Warranty Reviews

I was getting ready to switch to this company and after reading all of the reviews of 2024 especially in October alone is astounding how bad the customer service is!!! WOW. I apologize that you guys had to spend your money and did not get the comparable results, you have saved me frustration and money from coming to this company.

I had to make 4 phone calls before getting Velma who has hopefully helped get my washer repaired. The first repair man came three days later. That was Tuesday, May 7. He said he would order the part and be back Saturday, May 11 to install. I haven’t seen or heard from him since. I called on Tuesday and today to get someone to call the repair man and get him moving. The girl yesterday told me she would call me back in two hours last night. She never called. I called again today and finally got someone to get things rolling. I am still waiting on a repair man so I am basically starting over. Today I am satisfied with progress but I am still pissed at the overall picture. It takes too long for you guys to get things done. I had a problem with my refrigerator several months ago. That repair guy did not know what he was doing, he left saying everything was fine but I still have problems with it.

I usually don't take the time to leave reviews.. even if they are good.. but I had to take the time to praise Select Home Warranty and the AC vendor 'Doing Service' and my AC tech Alex. So I was out of town when my neighbor informed me my AC was acting up (I like in SW Florida, it's 100 degrees down here already) so I filed a claim on a sunday afternoon, monday morning they called me and had an appointment scheduled for monday at 11am. Well I was still out of town, was not flying back home till 6pm monday..

Looking for a "replacement" warranty to the one I had had for 8+ years through SEARS, I wasn't sure which one to go with, especially with so many options to chose from. After a very brief conversation with the first potential company (argumentative and very unwelcome), I went on to Select Home and spoke with Robert **, who probably spent 40 minutes reviewing the options best suited for my two-family home. He listened to the copious questions I asked and had prompt, and as it turned out from a subsequent call, accurate information regarding coverage and pricing.

Recently, I had a remarkably positive experience with a customer service call that left me impressed and satisfied. From the moment the call connected, I was greeted by a friendly and professional representative who exuded genuine warmth and empathy. Their demeanor instantly put me at ease, setting a positive tone for the interaction. Throughout the call, the representative demonstrated exceptional listening skills, attentively addressing my concerns and patiently guiding me through each step of the resolution process. They took the time to fully understand the complexity of my issue, asking insightful questions and providing clear explanations along the way.

This company advertise themselves 5 stars company. I got 5 year home warranty when I purchased my house. AC went out, ceiling fan went out and stove went out. They hired so many lawyers to make their warranty NOT to pay out anything at all to any customers. I am shocked my AC is not covered. I am shocked my ceiling fan is NOT covered. I am shocked my stove is NOT cover. So I have no idea what I even purchased. I thought I bought very good home warranty. NOPE. End up paying $15,500 for technician, stove burner 200$ and ceiling fan 180$. OMG they even charging me 70$ for cancellation FEE.

We looked to this company because they “serviced our area”. I guess when you decline every claim you can say whatever you like. If you do business with these fraudsters, consider yourself warned.

I'm so disappointed that I wasted money on this company and home warranty policy. There is always a clause or some fine print that doesn't allow for coverage and it's exhausting continually having to call to only be told once again that something isn't covered. I've added on to the original policy (we can't cover the freezer because it's not part of the refrigerator.. what?!) and was so denied coverage because the tech I was authorized to do the work didn't call them (was never told that was required). It's exhausting and frustrating to spend so much time trying to follow up only to be told, it's not covered. I'm exhausted and sorely disappointed that they are even allowed to stay in business. Don't waste your money!

Bad company. They paid for a part but not labor. Consumer beware when you first sign up. It's yes to everything. Wish I had seen these reviews. Why do these companies treat their customers so unfairly? It's bad business.

I am writing to express my dissatisfaction with the services provided by Select Home Warranty. This company sells what are supposed to be maintenance contracts for plumbing, household appliances, etc. However, when you call them for a repair, they inform you that you are not covered for the issue and attempt to sell you additional coverage, which still does not fully cover the problem.