Select Home Warranty

After returning home from an extended trip visiting family, I found my kitchen faucet would leak profusely at its base when turned on. Please note that when my original home warranty coverage provided by the seller of my home purchased in July of 2017 was nearing the end of its term I decided to look for another warranty service. My research led me to speak with a Select Home Warranty sales representative, signing up that very day. Order ** would become my first service request and although a tad bit worried about what contractors would be on their provider list in this small city of rural So. Oregon, I was extremely happy that Grants Pass Plumbing was one of them. Complete confidence and satisfaction... no worries there.

July 31, 2018, the Condenser at my home died during Texas 100+ heatwave. Because I had not been given actual Receipts listing Servicing of the unit fall & spring for the previous 2 years, as required by Select Home Warranty; my claim was denied. However, after negotiating with the Claims department they offered to pay $250.00 toward the costs I would have to pay to replace my unit. I had turned in All the copies of Service Receipts I had been given by the service companies I had used. I am retired and on SS Income and took time and received quotes for Condenser replacement versus replacing the total system installed by the builder in 1999. The children and me after seeking quotes from 4 companies made the decision I should just replace the Condenser and that was done on August 1, 2018, the day I moved back into my house. I immediately sent in copies of Condenser purchase and Installment Receipts.

Broken dryer. The customer service agent was very polite and understanding. Couldn’t ask for more. Hopefully the rest runs as smoothly! This specific claim is still in its infancy. So if follow through is acceptable then I will be a customer for life. We had an electric fire in our attic, thank God that we were at home when it started. I have a very touchy nose and I could smell burning almost immediately, we called Select immediately and 3 days later after my husband had pulled the breaker in question I was given a name of an electrician that was not even licensed in our state!!! When I brought this up to the agent I was transferred to the authorization dept. I was told that they are extremely busy and I could find my own electrician!! I waited 2 weeks without power to part of my house.

I had a home warranty since the purchase of my home. Unfortunately, I was not pleased and cancelled at the end of my contract. Due diligence was done seeking an alternate home warranty. I received a call from Abraham, listened intently and informed him I wanted to do more research on his company. During my research I had someone else from Select call me, and I became annoyed because I informed Abraham once I did my research "I" would call him back. During my research I called Select to ask a question, and the salesperson did not have an answer, yet seemed more concerned about getting the business, and not listening to the customer. If he had, he would have found out the answer to my question.

For about the past week I have been going back and forth with Daniel ** about a new service policy with Select Home Warranty. Most of our contact has been through email. When I initially spoke with Daniel, I hung up on him because he had nothing to say that I wanted to hear. Daniel followed up with an email to me and mentioned that I hung up before he was able to offer me an incentive. That right there told me that Daniel really wanted to gain me as a customer of Select Home Warranty. I had a million questions for Daniel after that and emailed him many, many times with those questions. Daniel offered me a deal I couldn't beat and assured me that we would not be left hanging if we ever filed a claim, because he said we could use our own contractor if we wanted and SHW would make sure they were licensed and bonded and SHW would deal with them and set everything up from that point forward.

I have had my contract with you for over a year. I live in an area that your company has no assigned service vendors so I find my own and work it with you. I'm very impressed with your company. The only thing that I'm not too happy about is the long delay in refunding my out of pocket expenses. I would be happy to talk to someone about this. Since I am retired and on a fixed income, it is very stressful to have cash tied up for 30 or more days. Quicker would be better.

Rep. was very prompt and helpful. Was able to submit another claim while following up on initial claim. Wasn’t aware that two repair items could not be placed on same claim. All questions were answered. Was not kept on telephone for a very long time. Email was sent to confirm initial claim asking me to contact office and another email submitted in a timely manner after the follow up was processed. Was very impressed with the manner in which the whole experience was handled.

Alan ** was very professional, informative and made the process a piece of cake. Almost all communication was able to be done via email. The phone call to officially enroll lasted all of 5 minutes and was a breeze. In all honesty Select is not the cheapest, but I am happy to pay a little more for quality customer service. Fingers crossed things go as well if an issue arises. I guess only time will tell.

As a real estate investment company we have utilized other home warranty companies with our various properties throughout the USA. In researching Select they came with good recommendations, so we decided to get a quote. The quote response time was fast, our representative David reached out immediately, he offered the various packages along with a long term 5 year package that we decided was a great option. We received overall professional service on establishing our account.

Representative was nice and professional and answered all my questions well. My claim was processed with an email update sent the same day stating my reimbursement amount. I was a bit disappointed that the microwave had to be replaced though without an attempt to repair. My microwave was 20 months old and I was only given $95 towards a new one which cost over $300 with warranty (on sale) plus it would have been $130 for Lowe’s to install but I opted to install myself. The company did well; I just didn’t expect to ever have to come out of pocket more than my $45 deductible.

I tried filing a claim online but could not find my policy number. Therefore I called because there was water leaking from the ceiling through a ceiling fan. I could not find my policy number. The agent was expedient and helpful both in identifying my plan number and placing a service request. He indicated someone should be contacting me as soon as possible with information about the service company and the date and time they would be coming to identify and repair the problem.

I was very pleased with the sign in process. I reviewed multiple companies and reviews by customers and the industry and feel this was the best. I signed up for 6 years so I can get the discounted rate which wasn't advertised but was a welcome surprise. The coverages and claims process were explained well. Select Home Warranty covers more than my previous policy with a competitor. I hope the claims process is as impressive, when it is time.

I had placed my first major claim and the SHW service was a smooth and rapid process. The contractor responded quickly to repair my issue even prior to quoted day and time. The contractor was professional and fix the issue quickly. I was more than please and would certainly thank SHW for their support and assurance of me selecting a reliable home warranty service. My system has stopped working right at the pre-season of summer and I was about to panic without have AC to cool the home; I contacted SHW and they replied and took care of me without incident. I recommend this service to everyone and wish to thank the SHW staff for providing such wonderful service of value and quality.

The rep went out of his way to help me with the discount for my transaction. He was very friendly and helpful with explaining the service. He gave me the confidence to complete the transaction with the details he communicated about the service. I would recommend Select Home Warranty to my friends and neighbors.. I would like a booklet with the terms the rep covered in his conversation with me. Also would like magnet with the phone number.

Sam **, our Sales Representative, quoted a home warranty for us about a week ago and helped us get enrolled this evening. He was very patient and helpful in answering all our questions. He also told us about discounts available, and he was very courteous. We are going to refer 2 other people we know looking to purchase a home warranty. We look forward to working with your company for many more years to come.

I just left a warranty company that I paid more for far less. When I looked into Select Home Warranty company, I was contacted immediately. William ** was my rep and he was helpful and knowledgable. He had lots of great offers and made sure I was getting the most for my money. I was happy to have someone who was able to get me signed up easily and quickly. I asked questions and he was able to answer all of them. He made sure I was getting what I wanted and wasn't missing out additional options for my home.

Asking questions about the coverage, about the service providers. If they were in my area. What you covered in the contract. If I was able to renew contract. If I was able to change to paying full price after a month or two of paying monthly. If it had limited service calls? Local technicians? I asked it was BBB RATED. All these things were important to me and they passed. And service cost were only $45.00 per breakdown, no matter how many times a repairman had to come out for same issue, including parts and labor.

I called to speak with someone about a home warranty. The rep that answered didn’t want to verbally go over the coverages in its entity. He suggested that I go online and look over the choices available to me. Next thing I know, the call was disconnected. I called back and Jeff answered the phone and was patient and kind and went over and explained the policy to me. Not only did I open a policy but I paid it for the year. There’s nothing better than a good salesperson who not only knows their job but also does it well. I informed him that I needed to get something from my car and he patiently waiting for me to get back on the line. No rush and he didn’t tell me to look online and call back. I really appreciate his kindness. You don’t find people like him much these days. I’m one happy customer. My customer service rate is the whole 5 stars.

The salesman was courteous and knowledgeable. He offered me discounts that were hard to resist, and even though I was not ready to order at the initial meeting he made a follow up call that showed me he was very interested in my business. I received the contract in an expeditious manner. I would gladly refer him to anyone looking to obtain a homeowners warranty. So far I am very satisfied with my interaction with this company. GREAT JOB, JEFF. GOOD SERVICE, GREAT PRICE.

I was trying to purchase a home warranty and was very frustrated. It’s like Allan read my mind. He called me and helped me get just what I needed. Allan was very knowledgeable and helpful. It gives me some peace of mind knowing that my house will be covered. I’m in the process of getting the house ready to rent. I know that everything will be good with the future tenants. I’m thinking about getting another warranty for my other house. I got a great deal on this warranty.

After 25 years with another company, we were displeased at their interpretation of our problem, so we cancelled our policy and followed up on our sister's recommendation of Select Home Warranty. We were lucky enough to talk to David, who walked us through discounts and cost saving plans until we had a custom made plan we could afford. He was kind, considerate, and extremely patient with us and made the entire experience very pleasant. Hoping not to need to use it, we feel assured that this will be a better experience.

Was satisfied with the offer salesperson offered. Look forward to working with you. I hope I can get a good mechanic who has a license to do the required job and dont have to worry about shoddy job. If I get good service, I may recommend your services to my friends as well. This is gated community and we have 175 home in our association, mostly retired people and need all the helps they can.

Called and spoke to Elli and she gave me options to get this issue resolved! Great job guys!!! My HVAC unit was not blowing hot air, and the folks at Select Home gave me the peace of mind to avoid all the extra costs associated with this repair. I'm hoping to get a new unit either this year or next and will still continue to get my home services by this company. I've had SHW for over 3 years now and I couldn't be happier with them. This will be my 2nd home that I've had covered by SHW.

Customer service team is very helpful and acted fast. Personally recommend this warranty. Dispatch team sent the technician within 12 hours after I created the ticket. Personally thanks to Select Home Warranty team. I am very happy with the service they provided. I personally recommend to my other friends and relatives. My top ratings for this service claim. And also I got the first time free service. Thanks again to the home warranty service team.

Jeff answered all my questions on the home warranty and what is covered. I also like that I am part of the decision on the repair person. I researched several companies on who to chose. I selected Select Home Warranty due to their coverage including our stand alone freezer. We will be canceling our other home warranty plan. The online information was easy to understand. The only thing I didn't like is that I couldn't see the plan information without giving them all my information. I would have preferred looking through the plans before giving them my information.

Jeff ** made the process very easy and gave me a great discount! I Would sign up again and feel very confident that they will take great care of us. It’s nice to have that reassurance going into our new home. Thank you again Jeff!

David ** was very kind and personable. He answered all my questions and was very helpful. And was very friendly. I was happy to see more items covered than the other 3 places I was looking at. The whole process was very easy and fast! Since being in the process of buying my house nothing has been easy, until this. I would definitely refer friends and family. And pretty much everyone I know! This experience was almost too easy. Thank you.

The Representative that I spoke with seemed genuinely interested in resolving my issue. Select will be getting a repair person To contact me to arrange a day and time to make the repair. I was contacted by the repair company the same day I placed my service call and we will be setting up a date and time later today. I have not had a warranty with Select Home Warranty before and I am very hopeful that they stand behind their warranty.

After doing research on multiple vendors, Home Warranty seems to provide the best value. The annual cost and service fees are very competitive while still providing coverage of the major appliances. They have several promotions and payment methods which is helpful. Abraham ** was excellent! He was able to answer all of my questions and was very responsive. I am confident that my policy will provide the necessary coverage for my home. I will gladly refer Select Home Warranty and Abraham to my friends.

Mark was very helpful in assisting me in renewing my home warranty contract. He was very helpful in helping me to understand the renewal and the different options I could choose. I appreciate the added benefits and his explanation when I asked questions. I am happy that I was able to renew for 3 years and get an extra 6 months in doing so. It gives me peace of mind knowing that I have a warranty intact in case there are any issues in my condo. Thank you.