A claim was filed for the dishwasher. It was not draining/washing the dishes properly. SHW sent an amazing contractor to my house who not only repaired the dishwasher but made sure that it was working properly before leaving. He cleaned up after the repairs were made and was very thorough.
I filed a claim for my a/c in the beginning of the summer. Select Home Warranty found someone in my area to come to home to diagnose the problem. Repairs were completed within 48 hours of making the claim right before the weather started getting really warm. Quick and error free service all around.
This is the 3rd time we have had to call Select Home Warranty in the past year. Every time the personnel were helpful. This time we filed a claim online and the service was just as good. Thank you for paying attention to our needs!
Select Home Warranty is very impressive. I placed a claim online for hot water problem. Within 2 hrs I had an appointment with a plumber to come out. That plumber came the same day. It turned out that my pilot was out and the water heater didn't need any fixing. Even though there was no repair done Select was very good in the process.
I filed a claim for my plumbing issue in my kitchen. A plumber was hired and sent to my house to repair the kitchen sink leak. I only ended up paying my deductible which I was very happy about. There were no additional charges that I had to pay. I have since then recommended them to all friends and family.
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SHW had a contractor come to my home to take a look at the fridge. It was not cooling. The technician who they sent out was on time and very professional. He was thorough and made sure to check everything before leaving. The repairs were promptly completed.
I filed a claim online for my garage door. Select Home Warranty responded to my claim inquiry quickly and had a contractor come out to my home to make necessary repairs. They were able to have the part needed approved by Select and repairs were completed in a timely manner. I am very happy with the warranty from Select.
I had issues with my water heater. Select Home Warranty had a plumber come to my home to make repairs. The plumber did an outstanding job and I highly recommend this warranty company's services. Not only was the plumber sent to my home on time but I have had no issues since the repairs were completed.
I filed a claim for my air conditioner over the summer. SHW quickly found someone to come out and repair the air conditioner. The whole process was quick and easy. Any questions I had before, during and after everything was completed was answered quickly and professionally.
Select Home Warranty was very good to deal with when I filed my claim. They found a service contractor in my area to come out and assess the issues. The repairs were completed within a very reasonable amount of time by a licensed contractor. I was impressed with the quality of service I have received. Thank you.
Select Home Warranty sent a plumber to my house when my toilet tank was leaking. The plumber advised that some parts needed to be replaced. He got authorization from Select Home Warranty right away and made the repairs.
The staff at Select Home Warranty are informative and professional. They took the time to answer all my questions and explain the claims process to me. I was impressed with the high quality service I have received thus far. I have been recommending them to friends and family.
My dishwasher issues have been handled professionally and quickly. I submitted my claim via their website and a contractor was in touch with me within the next 24 hours. After he came out to inspect the dishwasher he immediately saw the issue and repaired it on the spot. I was happy because a lot of contractors I have used in the past with other warranty companies used to come out, diagnose the problem, collect a fee, and then schedule another appointment to come out and make the repairs and collecting yet another fee. This contractor was honest and professional.
My washing machine was not spin drying my clothing. SHW sent a contractor to my house who was able to diagnose my problem. The contractor was very professional and on time. He repaired my problem and I only had to pay my service fee.
The fridge ice maker was not working. Select sent a contractor to my home who inspected the fridge and was able to determine the cause of the issue. He repaired it on the spot and I have had no problems since.
I filed a claim for my dryer when the dryer was not heating up properly. SHW sent a contractor to my house who quickly diagnosed the problem and was able to make the necessary repairs. I was pleased with the services I have received from them. Thank you.
I filed a claim for a microwave. The technician determined that it would cost more to repair than replace so SHW approved a comparable replacement of my microwave since it was no longer made. I received the check within the 30 day period as they stated and I could not be happier with the outcome.
I filed a plumbing claim for my leaking sink in the basement. A plumber was hired to come to my home to make repairs. The service was excellent. The plumber was professional and on time. I highly recommend Select.
I have been with Select for 3 years now and have never been disappointed with their service or contractors. Always high level and quality service from not only the representatives on the phone but from the contractors as well. I have been recommending them to friends and family from the moment I signed up with them.
I am very satisfied with how Select Home Warranty handled my claim. They sent a contractor to my house when the water heater was leaking. The service contractor was on time and professional. He repaired my issue and I had no problems since then.
On April 2015 I purchased a home warranty for $699.99 from Select and I am very disappointed with this company's services. I had my compressor on my AC unit go out on the last of August 2016 in the peak of Virginia summer heat. They never secured a contractor to help me, I had to obtain one on my own. They only offered $150. towards a $3000. repair. The customer service reps were some of the rudest people I have ever encountered and were no help in resolving any issues. I requested a refund on September 9, 2016 and received a confirmation email on September 14, stating that the check was processing and that I would receive the check by mail in 14-30 days. Today is October 13, 2016 and I have not received a check. I have sent emails and made phone calls and was given the runaround.
I spoke with a supervisor on yesterday by the name of Charles ** who assured my that he would call today by noon with some news on what was going on with the refund check. Of course I have not heard from him and had to call the company myself. I was told that they would expedite the request to accounts payable but that it would take an additional 14-30 days to process and then additional time to receive the check by mail. Please BEWARE of this company. They do not stand by their word or support their customers.
I had a claim filed because my shower drain was clogged. Select Home Warranty hired a plumber to come to my home. The plumber had to snake my drain and I was only responsible to pay my $45 deductible. I was very happy with the outcome of the service.
Hello all. I am a London resident. I have a policy that is managed by Select in the usa. Select has given me special attention because I am on a different time zone. They have been very accommodating to my situation.
I submitted a claim for my a/c. SHW hired a contractor and had them come out to my home to diagnose the problem. The contractor was professional, courteous and knowledgeable. He repaired my issue on the same visit which made me very happy. I have had no problems since.
I bought this policy on 4/2016. On 6/28/2016 I make a claim to repair my washer. The first technician refused to come. They picked someone 1 hr away from my house and I had to wait more than a month to get my washer fixed. On August there was something wrong with my electric panel. NOBODY came to fix it. I called so many times, I emailed so many times, that I got frustrated. I called to get my money back since they don't have companies in VA and they allowed me to cancel the policy and even though it was not my fault, they make me paid penalty fee. Bottom line my refund will be $8.
People need respect, I was with 2-10 never had a problem, I used American Shield never had a problem. The only reason I change it was because they were so persistent and offer me to include the roof. But why I was punished, when it was their fault? They don't have vendor in VA, they don't answer emails. I sent more than 15 emails and only got the automatic response back. I never deal with so many incompetent people in my life. I don't recommend this company, this company is a nightmare.
I am a Select Home Warranty customer. I am writing this to express my good experience in dealing the company. I truly felt they cared about getting my stove fixed. I kept getting follow up calls all along the way that made me feel confident in the company.
I used my home warranty over the weekend for an emergency plumbing problem. I called on Saturday to report the issue and right away they helped me make an appointment. The plumber showed on time and got my leak fixed.
I had issues with my fridge making noise. SHW sent a contractor to see what the problem was. The contractor found my issue right away and was able to make sure that it no longer happened. I was very happy with the service.
I have never had such a bad experience with a warranty company before. Not only have they denied multiple claims for things that are standard (the electricity went out to my pool equipment), it is a NIGHTMARE getting on the phone with them. There's always a hold - and if you try to bring your own contractor in, it's a million times worse. You're on hold for 20+ minutes only to be passed around from person to person with no one who has authority to make a decision. And then they deny your claim because he suggests it might have been caused by a storm (but no proof). I would NEVER buy from them again.
I just purchased a policy from Select. I have not made a claim yet but the sales gal I spoke to was very good. She took her time answering my questions for almost 20 minutes. I am excited to place my first claim.
Select Home Warranty Company Profile