Select Home Warranty

I debated whether or not to renew or try another company. After talking to the agent (he was very nice) I figured I'd give them another year. My last call for service was stressful when I was told I need an electrician, (for my stove/oven) and I knew I did not. All their electricians were busy so I had to bring in one that is a friend and had worked on the outlet that was in question. He tested it again and let your company know that there was nothing wrong with it. This then allowed the other company to come out. Unfortunately we needed my oven for a wedding cake so I just bought a new oven. I did not trust the company that came out. It seemed they weren't very knowledgeable or were just lazy.

Service Plus' intake representative was courteous and informative. An appointment was scheduled for the next week, according to a service business. Eduardo, the technician, arrived on time and performed admirably. After troubleshooting, I had to replace my garbage disposal. Rather than having the guy order a replacement from an unknown manufacturer (I had a badger), I volunteered to provide a new replacement disposal, so all the tech had to do was remove the old one and replace it with the new universal fitting one. He got permission from Service Plus to do so, and the installation went off without a hitch. This prevented a second visit, and Service Plus incurred no costs for the replacement garbage disposal since, when the contract comes up for renewal, they keep track of the total cost of this service call and any others made during the contract period in order to establish the new contract's cost.

I was searching for a home warranty plan that would fit my needs without breaking my pockets. I have used American Home Shield and Choice warranty in the past. I inquired about Select Home warranty and also noted their great reviews. I signed up online and lucky for me I made a mistake with my address and received a call from Jake **. He worked with my schedule. I was in class at the time so we were emailing back and forth.

Updated on 01/26/2022: Hi...This is a follow up to this morning's comment on calling Select to tell them my furnace was not working. I called them at about 8:35. At 11:30 I received a call from the tech to tell me he was "on the way". At 12:45 the repairman had that furnace humming. Three times at bat so far for Select. Three homeruns. Thank you Select!!!

I contacted Select Home Warranty on 1/24/2022; the first time I've had to contact them since signing the contract with them. I had a busted water main in my guest bathroom, which was going to require a professional plumber to cut off the line, solder a new connect/value in place. I explained the problem to the first contact representative, they took my information, assigned a claim number, and reassured me a plumber would be notified immediately, and I would send a confirmation e-mail. However, minutes afterwards, I was able to repair the broken water main myself; it was a miracle. I contacted Select Home Warranty again to advise them to cancel the claim/plumber, as there was no longer a problem. The second customer representative was also extremely pleasant and professional, and canceled my claim without any haggle or problem. I will be sure to contact them again in the future, in case of a home emergency.

I called for plumbing service and they would will not approve the repairs for snaking out my plumbing issue. They took my payments every month and failed to provide services when I needed them the most. They made me wait for a response for 4 weeks just to tell me they will not approve the service amount requested by the plumbing company to snake out my drains.

I had a plumbing block and I was unable to use my washer, shower/bath, or toilet. When a claim is filed you are informed by Select Home Warranty that you will be contacted when a company that provides the services you need is assigned. However, I repeatedly kept getting the same email indicating due to the fact service technicians were backed up. After many phone calls, I'm convinced there are no service technicians. It further explained that I could find my own service provider, get an estimate, get per-approval from the provider I used, and then I must pay for the services in total, submit a claim for reimbursement, and when all approved they'll reimburse me for my costs within 30-days. So if the cost is (example) $1,298.00. I would have that amount out of my bank for up to 30 days.

Claim #: ** / Date Filed on Website: Sunday, September 4, 2022. at approx 04:00 hr. The SHW claims department responded to my claim via email on Monday, Sept 5, 2022.

Sept 9, 2022. When I signed with Select Home Warranty several months ago, the guy assured me that the policy covered maintenance. About six months or so later, I called them to have someone do maintenance on my AC. The answer they gave was that they do not cover that, so naturally I decided to close and cancel my policy the next day. The nightmare began when I called to cancel, they kept putting me on hold, transferring me, and leaving me on hold for a significant amount of time that seemed forever never to return. I had to call more than five times because the holding time was so long and I work from home.

This company is a fraud as others have stated. They don't warranty any of the major A/C Components. I had the Executive VIP membership and I got hit with a $4700 A/C bill at my house and this company DID NOT warranty any of the work. They wiggled around the terminology in the plan so they didn't have to pay. My service technician told me this company is a fraud and will never approve any service work more than $250. And he was right. Get your money back IF you can.