Select Home Warranty

On a cold weather in January my heating system stopped working. I called Select Home to file a claim and explained that I needed to get it back as soon as possible. My Mom way back then was sick and is currently under her treatment. The Rep who assisted me was very professional and made sure that I can get someone out within the day. Best home warranty I’ve ever had! Using this company has been one of the best decisions I made so far.

I am partial to blame (even though I am not) because I bought a Sharp microwave with poor reviews online. The unit from the expiration of the warranty had its faults. First the buttons were not responding then the thing would not get hot. When the later happened I decided to take the time to actually get some use out of my warranty. What I got was a great friendly staff and a replacement voucher for a new unit. I could not ask for better.

January was when at the recommendation of my kid sister that with my new co-op I should look into having an insurance policy on my kitchen and linens appliances. I sat on the idea for a few months and did some research. What I ended up buying was a warranty from Select Home Warranty. In the past month my washing machine wasn't producing hot water. I was sent a appliance master who told me that the line to the hose was not set up correctly! He fixed it for me and I can't believe I didn't notice this sooner.

Hi. Am outlining my experience on 4/2 with Select Home Warranty company and their repair department. I give them an A+ In customer phone support, A B- in scheduled appointment time and a A in the field of service provided. Overall a very respectable job and I am content with the experience in fixing my leaking toilet in a span of 7 days. We think with a few minor gripes on delays they would be a lot more dependable.

Our troubles started after a loud noise came from the refrigerator after a lightning storm power outage. First the lights would flicker oddly then the motor had a weird smell. We finally made a claim call and were given a scheduled time of visit. Larry came and told me that the board was fried and it was even amazing that it was working at all. He said since it is working somewhat to give him two days for new parts. The replacement came and all repairs were complete.

I almost never give a perfect score to a company but in this one case Select went out of there way to make every detail of my water repair quick and as easy as possible on me and my family. They started out by sending me an immediate company that would diagnose and get the hot water running temporarily. Four days later they came back in to install a new water heater. They never kept me in the dark and were patient with all my calls and worries. Simply put perfect.

I had a previous policy that came with my house from another company. It did not cover one single repair and I had to seek out a new company. Select was my finding and after thirty days I made a claim on my backup freezer which I admit was a complete 180 from the last guys. I strongly recommend them. They stood behind the repair work as soon as the warranty came into effect.

Select Home Warranty is a great company. I have recommended them to some of my close friends and most of them would say they never heard of them or that they have heard from a friend of a friend about their bad feedbacks. I simply tell them that bad feedbacks are often made by those who are subjective and did not read their contracts. I told them based on experience, they have courteous and amazing staff. Contractors they send out to do the work orders are very knowledgeable and efficient. No hassle at all working with them.

Straight away within a month of my warranty coming in to effect I had an issue with the dishwasher leaking on the floor. It made such a mess that went under the floorboards and I was a nervous mess that it would warp the wood. I was lucky that after drying everything my floor was okay. SHW was the first I called and told them exactly what had happened when running a normal cycle. I waited 2 days for a call back from a hardware store who said they were 6 miles away and could come that day or the next. The following visit was very smooth. The old tube was plastic and broke. He was able to replace it very quickly and very well done work.

I had an issue a few months after purchasing their home warranty, and they never resolve nor denied my claim. After paying over $400.00 for a service I wasn’t going to get I canceled. They don’t tell you what your refund will be. Oh imagine my Surprise a few weeks after cancellation. I received a 17.52 Check. They wouldn’t approve or deny my claim after two months. Don’t go with this jankie company until you want to waste time and money while being disrespected. This company is a fraud!!!

I purchased a Premium Home Warranty Plan from Select Home Warranty in June 2017. In October, I filed for service for my dishwasher as the dishes were not coming out clean enough. Select Home Warranty flat out denied my claim since I said the dishwasher door doesn't close tightly. A month later, I filed a claim on my KitchenAid gas range oven which was not working. They again denied my claim and said since I couldn't open the oven door. I called KitchenAid and they showed me how to open the jammed door.

I Travel, had for years, and never ONCE have we had connection with knowledgeable call center person. Mar 2018, attempted washer/dryer repair, again, SHW never sent a tech that was able to repair root problem. Continuously told, wait another 24 hours with no result. Finally they said they would only cover 125 of the bill, and I had already paid co-payment. So we are out after really giving our best foot forward. I believe in the concept just not in SHW.

Select Home Warranty never failed to impress me each time I call for help. I have done couple of service repairs and one replacement for the past 4 years. I am amazed of how they improve their services. They get better and better and contractors they deal with were just amazing! Thank you for saving me to all frustrations and headaches. I see myself as a happy customer now and for the coming years. Keep rocking Select Home Warranty!

I called Select Home to repair my washer. All my appliances are covered with SHW policy. The technician came out after the first attempt. The appointment time came and went. The tech said it will be okay from now on. I am very pleased with the result. Sometimes it may take couple of days to complete a repair. This is convenient to all homeowners like many of us. Fast and prompt service. Thanks to SHW for saving me money and most importantly saving me time!

9 days ago I called in a service claim for one of my appliances, 9 days past and still had no service. I called Select 7 times and still no service. They had excuses that they could not find a technician. It only took me 1 call and I was able to schedule a service call. The customer service was inadequate and needs either to be retrained or fired. I feel that this company is a sham and has no idea on service.

I wanted to share my experience being with Select Home for over a year now. Since I am a new policyholder, a lot of the terms in the contract is a bit confusing to me. So as a consumer I wanted to make sure that I have a full understanding of the whole policy and coverage. I called a customer service rep of Select Home and tried asking all the things that is not clear yet. She was very patience and knowledgeable. She even made sure that I understand more of what is not included to the coverage. So far I had 3 claims and all went fine.

I used to rent for three years but when my father died last year I had to go back to our home. I’m the only child and all properties was transferred to my name. I am happy that when I experienced appliance breakdown I had SHW. The policy from my father was transferable and so I didn’t have to worry anymore if I need assistance. No wonder my parents was able to maintain our appliances is because they have SHW.

About a month ago, I called SHW for a service repair for my HVAC system. The technician that came out said that it needed a new part installed and said that since the unit is in back order it may take a while before they can get it installed again. I told SHW that it is okay for me to wait since I will be in and out of the country because of business commitments. I am lucky that when I came back from a 2 weeks trip, I got a call from the tech and he said that they are ready for installation. The whole process went smooth and I’m more than happy with the result. Thanks SHW!

I bought my AC unit 2 and half years ago from a very well-known company. I thought of getting my warranty after the 2 years warranty and so I did. I’m glad that a good friend told me about how good SHW is. When I initially called them I told the rep to give me time to think it over and contemplate on what plan to purchase. He did call me back on the date and time that was set. That was one reason why I went with them because they are really serious and do what they say. I am a satisfied customer after 4 claims so far.

For the past 3 years I have been dealing with X Company but there is something I can’t accept. This is the main reason why I had to go with SHW. I called for my AC unit and they responded and fixed it. 2 weeks after the repair same issue happened and another week past it’s still the same. They sent out 3 different tech but nothing had been done. I tried to get my own tech as I know someone nearby. Only to find out that a wrong part was installed. I was very disappointed. SHW did the job RIGHT! So I will stay with them. If you want to save go with SHW.

I had tried couple of companies and it had been a frustrating experience for me and my family. Though some of them weren’t really my first choice, lot had been referred by my mortgage company. Sick and tired of all the chaos I did my research. That’s where I find SHW as one of the best in terms of pricing. When I called them I even get 20% additional discount by signing up on the same day. So far I am a happy customer. I filed my first claim last month and everything went well. Thank you SHW.

Several of my claims got approved for appliance replacement parts but the roof leak repair only covered just repairing the leak. They did not actually replace my roof to make sure that it would not happen ever again. The roofer called in said he could remove and retar just a very small section to stop the leak. It has rained heavy and I have no signs of water damage but I really hope that this works out.

I was so frustrated with my old home warranty, they were unable to fulfill their end of their contract. I have 4 small kids who were freezing in our house without heat, so I wasn't going to deal with their delays and risk my children's health. I purchased a plan with Select Home Warranty and made sure that all the things I hated from my old warranty company will not happen again. So far, so good. I have had not a single complaint with them. It seems that they are better than my old home warranty.

The odor emitted from the water line was awful. It have half the house stinking like rotten eggs. I was given a generous time for a plumber to come and take a look at it. He took a long tool with a camera and searched inside for the backup. He found that a rodent was stuck in the pipe and would have to get it and dispose of the thing. It was disgusting but he did what he had to do. I respect the job that was done.

I have a game entertainment center that is connected directly to a four wall plug. For no reason at all 3 stopped working and that is very unusual. I created a claim which took a week to process and approve for a technician. A week out an electrician was brought to my house. He found that the old electric tape was bad and the wiring lost its strength. He replaced it in under an hour.

DO NOT SIGN UP FOR THIS WARRANTY COMPANY! I had no choice through my home purchase, but as soon as my year is up I am running from this company. Put in my claim weeks ago and I have had to harass the company nonstop and the electrical work still has not been done. Of course Action Services cashed by co-pay check and then disappeared. No voicemail available and now the phone won’t accept calls. I reached out to Select Home Warranty... AGAIN... demanding my co-pay back and I have heard nothing. They say what you want to hear so their contracted companies get their money. I want nothing to do with either of these fraudulent companies. I only want my co-pay back, I was ripped off.