Select Home Warranty

I bought my house in August and my realtor negotiated a home warranty for me as part of my closing package. I was excited but didn’t know much about it. All I knew was that if anything broke, I was covered. About a month ago, my hot water heater starts going out. It’s making less and less hot water. I called a plumber that worked with the home warranty and they checked it out. They said they would submit a claim and left. Time goes by and I don’t hear anything. I call the plumber and they said it’s Select’s fault. Meanwhile, my water heater has gotten worse and only produces about a 3 min warm (not hot) shower.... not fun for washing my extra long hair!!

Select is the 4th home warranty I have used over the past 10 yrs. The last three have been so difficult to work with I quit using them. My experience had been frustrating. Taking more than a week to get to me when I had an air conditioner outage in July with temps up to 100 degrees. This was my first contact with Select after purchasing in December. I had a blocked or frozen drain with a water leak to the basement. I made my claim about 8 am and had a repairman name by late morning. I made the call to Breezy AC/Plumbing and told that he could get me in on Saturday (5 days later).

Updated on 03/11/2021: I called Home Warranty and talked with Frank. He was most helpful and answered all my questions I had regarding this service. Since this is the first time I call about my need of assistance, and not having a home warranty before was the reason for my various questions. After Frank explained the process of filing my claim and giving me a claim number, almost immediately I was contacted by a local service company inquiring about the best time and date for them to come and take care of my request. I appreciate the help and am presently waiting for them to let me know when a service agent will be able to come to take care of my refrigerator repair needs.

Updated on 09/08/2020: Today September 8th 2020 I called to follow up on my recent claim for my inoperable oven of in period. The lady I spoke with was extremely pleasant and full of all the answers to my questions I had regarding my recent claim with the warranty policy I had purchased over 2 years ago. The representative explained to me that they had received the pictures of these serial and model number of my oven along with an additional picture I sent of the oven. She stated that the claims resolution team would be reviewing my information provided and I should hear something from these team within 24 to 48 hours from this phone call. She was a very pleasant lady to talk to and I more than appreciate her time and your service with your warranty company. I cannot wait to get my new one since this one was deemed unfixable at this time. Sincerely, Douglas **

I am having trouble getting an appliance repair technician out to my house to fix my clothes washer. However, all of your associates have been very helpful while attempting to resolve my issue. My washer stopped working a week ago. It was a three day weekend for Memorial Day. A repair company was dispatched Saturday, just a day after I filed a claim. So on Tuesday morning I tried contacting that company with no success. I called SHW & the person I spoke with successfully reached the repair company. The company owner ultimately said he would be at my house the next day. I had to call him the next day to confirm that he would get parts to repair the washer and he would call me back. No call came so I called him again and he told me the parts had to be shipped in from Dallas and could I wait till Thursday when the parts came in. I agreed.

I would give this company a Zero star if possible. I had a terrible experience with this company with regards to my Spa heater claim. Their sales reps try to sell warranty with promotions like extra months free, roof leak included etc. But literally they deny any claim that costs more than $150. Their service tech said the Spa repair would cost $1000, but they decided to offer me $150, that's even after I provided evidence that the Spa was serviced for last 3 yrs. Don't even consider them. This company is a fraud. They are low cost because they don't pay for any claims.

Alex was patient and answered all of my questions I had. He explained all of the different plans and benefits. He made me feel at ease about putting trust in this company, I hope everything works out for the best with no problems. I look forward to being covered and taken care of.

I heard about Select Home Warranty in a magazine that rated the five best home warranty companies. It listed Select's customer service as a pro but I was skeptical. I'm happy to say the rep I spoke with, Alan was very pleasant, not pushy and extremely helpful. He even found an offer that turned out to be less expensive than I expected!

Ed was nice to talk to and made the process easy. The Premium plan really is the best offer. Ed mentioned the multi-year payment option. Great option for those to set and forget knowing your home is coverage for repairs. Looking forward to seeing how the service purchased is worth along the way.

Signing up was very easy and the rep was very helpful. Having a home warranty in the past with a different company makes me see how great this one was with just their first call. I would recommend them to anyone. This is a great company and have heard great things.