Select Home Warranty

I was promptly contacted by Peter via text and email after submitting an online inquiry. I did have some trouble figuring out when to call back, as email responses were vague, so I just called and happen to speak directly to him. He was helpful. He did initially quote the same price I had seen online but when I said, "well, it says on your website to call about additional discounts," he said, "Yes, I can offer you another 10% off." Additionally, they will offer 5 and 10 year plans, maybe others, in which you can lock in your price and those are less by a few hundred dollars. Since I just ordered today, I am hoping the services and subcontracted technicians are decent, b/c if they are not, then I'm locked into a contract for several more years.

Mr J. ** did an outstanding job in getting the the best warranty coverage for my home. I talked with 5 different warranty companies, Jonathan is the only one that was upfront with me. He wasn't just trying to sell me a warranty, what I needed to ensure I was covered at all bases. We have a saying in the Navy, "WELL DONE" when someone goes above and beyond what was required, Jonathan did. I'm so thankful that I got him when I called back. Believe me when I say, I'm going to pass on to my Navy Shipmates and others that own home, the SUPER JOB he did for this retired Navy guy. If I was still working the in civilian world, I would hire him in a heartbeat, no question asked. Please pass on to Jonathan, Job Well Done..

I debated whether or not to renew or try another company. After talking to the agent (he was very nice) I figured I'd give them another year. My last call for service was stressful when I was told I need an electrician, (for my stove/oven) and I knew I did not. All their electricians were busy so I had to bring in one that is a friend and had worked on the outlet that was in question. He tested it again and let your company know that there was nothing wrong with it. This then allowed the other company to come out. Unfortunately we needed my oven for a wedding cake so I just bought a new oven. I did not trust the company that came out. It seemed they weren't very knowledgeable or were just lazy.

Service Plus' intake representative was courteous and informative. An appointment was scheduled for the next week, according to a service business. Eduardo, the technician, arrived on time and performed admirably. After troubleshooting, I had to replace my garbage disposal. Rather than having the guy order a replacement from an unknown manufacturer (I had a badger), I volunteered to provide a new replacement disposal, so all the tech had to do was remove the old one and replace it with the new universal fitting one. He got permission from Service Plus to do so, and the installation went off without a hitch. This prevented a second visit, and Service Plus incurred no costs for the replacement garbage disposal since, when the contract comes up for renewal, they keep track of the total cost of this service call and any others made during the contract period in order to establish the new contract's cost.

I was searching for a home warranty plan that would fit my needs without breaking my pockets. I have used American Home Shield and Choice warranty in the past. I inquired about Select Home warranty and also noted their great reviews. I signed up online and lucky for me I made a mistake with my address and received a call from Jake **. He worked with my schedule. I was in class at the time so we were emailing back and forth.

DO NOT CONTRACT THIS COMPANY. IT IS A SCAM. They claim to repair or replace your appliances or repair your home electrical, water, HVAC systems with only a $60 dollar fee after paying over $10,000 for the membership. Then they do nothing. They are non-responsive and when you get someone on the phone, they speak a very limited English. There is no supervisors that you can talk to. No return call when they promise to do so. No urgency in handling your issue. Every claim I submitted was denied. Even when it was within their standards. I had to file several complaints with the BBB to get their attention. Even so, the resolution was not satisfactory. DO NOT BUY SERVICES FROM THIS COMPANY: SELECT HOME WARRANTY.

Do yourself a favor and avoid this company!!! I have had the plan for 2 yrs now. Took the Premium plan that is supposed to cover everything. They will lure you in with discounts to lower yearly premiums, talk you into a multi year plan, then deny every claim. They use very deceitful advertising. NOTHING, no repairs are covered. They find a way out of every claim.

I was contacted by a sales representative after inquiring about the service contracts. I made it clear to the sales representative that my current service contract expired in December 2022, so the Select agreement needed to specify a start date of January 1, 2023. I paid upfront for the annual contract, and when I received the agreement via email, it had a start date of 11/15/2023. I sent an email to the sales rep who sold me the service and asked him to revise it. His attitude completely changed from being kind and professional to rude and arrogant. This was a RED FLAG, so I notified my credit card company and filed a dispute. I called the billing dept. for Select and explained that the agreement needed to be revised or I would cancel. They emailed me a revised contract with the correct date.

In our direct, multi-year experience with Select Home Warranty as customers, we could not ever recommend a company of this poor stature. They may be under the wrong impression that they do not have educated or decent people as customers. With that said, they have attempted to charge us for LABOR costs in addition to a regular copay costs. Meaning, for the item we needed to have repaired, it would have cost more than double the cost, just to go through Select Home Warranty, rather than your own contractor. Of course, this is certainly against any contractual agreement because a copay is all that contractually required for the item at hand, but they will certainly attempt to mislead first, fix later with great delays.

Do NOT use this company! I have had home warranties with all my new homes. This company is the absolute WORST! It takes an average of 50-60 minutes to actually speak to someone, located outside of the US, then when you get them they just read off a screen & are unable to answer any questions outside of what is on their screens. They never have any of their "contractors" available so after 5 days they will allow you to get your own BUT other company has to call Select to speak with the authorization department while in the home & prior to any work being completed. I have experienced this to take upwards to one hour minimum. No plumber, electrician, etc. is going to wait that long for approval. So they either leave or you pay & cross your fingers it will be reimbursed.