Select Home Warranty Reviews

My wife and I are in process of selling our Florida Golf Course Condominium and looking for ways to differentiate our Condo from others being sold... The usual Real Estate marketing needs work... I was a Massachusetts Real Estate Owner Broker before I retired and used Home Warranties on properties I listed. So I started an open search for a Home Warranty Company for our Florida Condo... The very first feedback I received was from one of "Select Home Warranty's" agents and we got to talking... He was very helpful and the various warranty packages Select Home Warranty offers seemed quite good for my needs.

Works just like any other warranty company, sends requests to nearest repair company. Follow ups are good. They help with scheduling or even reassigning. There are challenges like not getting paid enough for replacement, repair technician quality may not be best as you don't get to choose, but overall they do what they promise. They are relatively cheaper compared to competitors. Keeps me peaceful knowing that I have someone to call when anything breaks.

I called SHW as directed by the website. The man who answered my call was direct and to the point. I asked questions because I have never had a home warranty on any property I have ever owned. I just asked basic questions and he answered my questions but that's it. He really didn't provide any additional information. Definitely wasn't a salesman, so no pushy sales. I asked if I paid monthly and then decided to pay annually how much it would cost. He stated $525/yr., however when I received the contract it states $600/yr. So, that's not a savings at all. All in all he answered my elementary questions because I didn't know what to ask about the service. He was polite, spoke English, and knew how to process my payment....so there's that. I honestly had never checked into a home warranty before, or called another company, so I hope it was a good decision.

Mr ** was very helpful explaining the various plans and durations of each along with the costs. He answered all my questions. I was hesitant at first but after being offered various different options I decided to go with Select Home Warranty. The salesman also told me about various potential discount plans that I was qualified for. Each one had its merits and I ultimately decided to go with a plan that worked best for my needs. I received a confirmation email from Mr ** and then was asked to fill out a review about how I was treated. I received further emails directing me to open up my account on Select Home Warranty's web page and upon doing that I was able to access my warranty documents and download them to my computer. All in all, a very straightforward transaction.

Connor did a great job ensuring that all my questions were answered and that I fully understand the coverage. He also made certain that I received the best price for the coverage and that everything in my home was including in the policy including both HVAC systems. The only thing that I felt should have been included in the policy was the preventive maintenance for the HVAC systems. This is the only area that should be included in the coverage. Lastly, the warranty does not cover whole house fans or sewage lift stations that are part of many homes in my area and are a standard part of the home plumbing system. I highly recommend Connor and Select Home Warranty as they cover more than other warranty companies and at one of the best prices per month that I have found. They also lock their price and service fees for the life of the warranty something other companies will never match.

Most home warranty companies don’t offer coverage until 30 days after signing up, this company charged me those 30 days without the coverage! Then when I decided to cancel plan, they charge $75 cancellation fee, and they cancel immediately, even though, they had charged me for another 30 days! So basically, monthly price was not too bad but they charged extra first & last month so not much savings at the end! Their service when I needed it was mediocre and they didn’t cover a plumbing issue despite the fact that the plan I had was supposed to cover plumbing.

Buyer beware of lying sales reps. They tell you 100% lies of what is. Covered and total limits of liability. Make sure you read contract to verify all the lies they tell you just to have you sign up. Thank God I did and I'm canceling for sure. Go with American Home Shield instead. Much better liability limits and also includes unknown preexisting conditions or improper installations that are unknown and which causes breakdowns and no need to supply maintenance receipts.

Most frustrating experience. Quoted great price. First service call, no show, no return call 7+ days, plumbing issue. Finally got a live rep instead of dashboard process. Issue fixed next day. Decided to go back to AHS, even at higher cost. Sent email to cancel. Reply said I had to call to cancel. Called. Told the new month had just bill and I couldn’t cancel until next month. Called today, before my billing date and told it is now costing me $75 fee to cancel and then hammered for 15 minutes on the reasons I should keep the service with me still saying just confirm you have cancelled the service. So difficult to do business with them.

The phone Reps tries to be accommodating, but the company policies are definitely not customer oriented. EVERY REQUEST OR ASSISTANCE NEEDED, DOWN TO GETTING A COPY OF YOUR CONTRACT TAKES 24 TO 48 hours. Poorly run company.

I am not satisfied with the service that this company offers. They will send a technician out for your claim to say that they are handling the problem but they will somehow access the problem to state the repairs are not covered under the warranty. This is the worst company that I have encountered due to them not fixing anything ever. Please spend your money wisely and find another as they are not it if you want to be satisfied. DO NOT USE (SELECT HOME WARRANTY), they will not repair or give you minimum for your repairs.