Select Home Warranty

Your salespeople all were professional. I was contacted by a few of them but stuck with the first man I spoke to named SOL **. He clearly understood your product, introduced the warranty in a simple manner, answering all my questions. Then when talking pricing he worked with me accommodating to my needs. Instead of getting one year of service I bought two years of service and paid in full (could not afford to do three years at this time) and the rate for vendors to come to my home more reasonable too than for one year. I have been an American Shield customer who was not happy with the vendor situation so decided to study the competitors and chose SELECT because I felt the overall product and service defined were the best. Now, I will wait and see and review again to let others know if the service is what they defined initially.

After returning home from an extended trip visiting family, I found my kitchen faucet would leak profusely at its base when turned on. Please note that when my original home warranty coverage provided by the seller of my home purchased in July of 2017 was nearing the end of its term I decided to look for another warranty service. My research led me to speak with a Select Home Warranty sales representative, signing up that very day. Order ** would become my first service request and although a tad bit worried about what contractors would be on their provider list in this small city of rural So. Oregon, I was extremely happy that Grants Pass Plumbing was one of them. Complete confidence and satisfaction... no worries there.

July 31, 2018, the Condenser at my home died during Texas 100+ heatwave. Because I had not been given actual Receipts listing Servicing of the unit fall & spring for the previous 2 years, as required by Select Home Warranty; my claim was denied. However, after negotiating with the Claims department they offered to pay $250.00 toward the costs I would have to pay to replace my unit. I had turned in All the copies of Service Receipts I had been given by the service companies I had used. I am retired and on SS Income and took time and received quotes for Condenser replacement versus replacing the total system installed by the builder in 1999. The children and me after seeking quotes from 4 companies made the decision I should just replace the Condenser and that was done on August 1, 2018, the day I moved back into my house. I immediately sent in copies of Condenser purchase and Installment Receipts.

Broken dryer. The customer service agent was very polite and understanding. Couldn’t ask for more. Hopefully the rest runs as smoothly! This specific claim is still in its infancy. So if follow through is acceptable then I will be a customer for life. We had an electric fire in our attic, thank God that we were at home when it started. I have a very touchy nose and I could smell burning almost immediately, we called Select immediately and 3 days later after my husband had pulled the breaker in question I was given a name of an electrician that was not even licensed in our state!!! When I brought this up to the agent I was transferred to the authorization dept. I was told that they are extremely busy and I could find my own electrician!! I waited 2 weeks without power to part of my house.

I had a home warranty since the purchase of my home. Unfortunately, I was not pleased and cancelled at the end of my contract. Due diligence was done seeking an alternate home warranty. I received a call from Abraham, listened intently and informed him I wanted to do more research on his company. During my research I had someone else from Select call me, and I became annoyed because I informed Abraham once I did my research "I" would call him back. During my research I called Select to ask a question, and the salesperson did not have an answer, yet seemed more concerned about getting the business, and not listening to the customer. If he had, he would have found out the answer to my question.

The customer service agent was very professional, informed, polite. However, it was never mentioned during our conversation that the ice maker on my refrigerator is not covered under my policy. I am not satisfied with the coverage of my policy because one of the reasons I purchased the policy was to cover issues with appliances like my refrigerator. I wrote my experience was satisfactory for the sole fact the customer service was good. I'm however am disappointed with the policy.

This company has excellent prices. It also has amazing customer service. The representative I spoke to Jason was phenomenal and made the experience 10 times better. He deserves to be recognized or a promotion. Overall I am very satisfied. I will definitely be recommending my friends to this company. I think it would be more helpful if this company gets a bilingual team to help us customers who are bilingual express ourselves better. Thank you so much for your service.

Fred was very helpful and informative. This plan as a single mom is very affordable and seems to cover a lot more that the other home warranty companies out there. Plus, Consumer Reports rated this one of the better home warranty companies so that puts my mind at ease.. Their deductible is fair as well. I hope I will never need them but if I do, it's nice to know that I will be taken care of.

I spoke to a representative who was very knowledgeable about the different warranties offered by Select Home Warranty. It was very quick and easy to set up policy. It was all done within an hour of me placing the initial call. The representative gave me a great discount on an extended warranty, and I was pleased to see the range of different appliances covered by this warranty. I recommend this warranty to anyone looking for some additional reassurance.

Good experience thus far. Service is only as good as the repair technicians that provide the service. Some of them lie and try to cheat the customer which is very frustrating when you are working through a third party. This took place in a past claim luckily SHW did eventually intervene to correct the issue, but it was very frustrating getting to that point. Better regulating the conduct (honesty) of the service technicians would be my suggestion.