Select Home Warranty Reviews

The customer service representative was great and very polite but the person they sent to repair my air conditioner was terrible. He seemed to know that a Freon leak wasn’t covered but didn’t say that. Instead he touched the outer unit and claimed I needed 1&1/2 pound of Freon at around $500. “If it wasn’t covered.” He didn’t wait for me to get the code to my roof, instead, he said he would contact SHW and find out if it was covered or not. He called me back 2 weeks later to say it wasn’t covered but I could purchase through his company.

I’ve had a great experience with Select Home Warranty! From the start, their customer service has been responsive and professional. The sign-up process was easy, and their representatives clearly explained the coverage options. I appreciated that there were no high-pressure sales tactics—just helpful information to make an informed decision.

After making the decision to move my business from American Home Shield to Select Home Warranty, I’ve been extremely satisfied with the change. Here are the key reasons: Better Coverage Options. Select Home Warranty offers a more comprehensive range of coverage at a competitive price. I was able to customize my plan to suit my needs, ensuring that all critical systems in my home are covered without paying for unnecessary add-ons.

I opened this claim because the thermostat isn't functioning correctly. I asked about using a contractor I have done business with. SHW pushed back saying they prefer to use contractors who know the claims process. OK, they contacted a contractor and made an appointment that didn't work for us. I called them and they conference me with the contractor. We agreed on 3/27 between 1pm and 5pm. No show and no call. I emailed SHW on 3/28 explaining this and said, "Because of the lack of professionalism and courtesy I wouldn't do business with this person." No response.

I was getting ready to switch to this company and after reading all of the reviews of 2024 especially in October alone is astounding how bad the customer service is!!! WOW. I apologize that you guys had to spend your money and did not get the comparable results, you have saved me frustration and money from coming to this company.

I had them out for 3 different appliances in 3 weeks and they denied all claims. As long as I have had them they haven’t covered anything. I have the highest plan too. They always have a reason to not cover. It’s a total scam. I am reporting them to the BBB.

Total scam company, they don't answer the phone, promise to call back and never do, they pick the crappiest, cheapest service providers and the worst part, they are using a clause in their own contract documents to get out of paying for a repair: Beware of clause 9.1.2 is talking about exclusions to coverage, this clause starts talking about "appliances and systems" and at the end it says "This policy covers mechanical breakdowns" and it has a list of exceptions, including "Installation" as not covered, You'd think this is saying it does not cover the installation of the appliance, but they're using it to say it does not include the installation of the replacement part, which means they're not paying for the repair, only for the part.

I have 4 claims that I got authorizations for. No company here takes Select Home Warranty for payment. I let the company know this. The representative that issued the claim number said to send in the bill when I paid it and I would be reimbursed. I still have never been reimbursed on any of my claims. They are now saying I didn't get authorization first, then they said the company needs to send in for authorization, but the representative said because they do not take SHW, because they never get paid, I had to pay out of pocket and get reimbursed. But they will not pay me because they said I have no prior authorization. Then how do I have 4 authorization claim number for work to be done? They are refusing to pay me for my out of pocket payment that they should be paying.

Brett was very informative and very helpful. I appreciate the information he quickly provided. I look forward to a positive experience with Select Home Warranty. I appreciate Brett's efforts to ensure I receive the best value possible, and I have recommended his service to my friends for their own review.

I've had Select Home Warranty for 2 1/2 years. I bought a brand new home in 2022 with new appliances. Whirlpool appliances. I recently canceled Select Home Warranty because of their unprofessional, zero leadership, unacceptable service! My ovens display circuit board went out, I called and made my claim. They sent out a service guy who didn't know anything about the circuit board. He literally did everything I tried to do already to reset it. No luck. He placed a claim with Select Home Warranty and Select Home Warranty denied. Mainly because they oven was no longer available.