Select Home Warranty

Hazel was very courteous and polite when creating my claim. She spoke very clearly and was very efficient. Past experiences with coverage and contractors that Select uses have been difficult though. Contractors have misled us and even have lied to us, causing claims to be denied. Godfather Heating and Air stated the bearing seized causing the compressor to lock up (covered), but told Select that there was a short in the unit (Not covered). When our dishwasher stopped working Alliance Docs came out, disassembled the dishwasher to check the circuit board and left it that way. They did not answer or return my calls after.

Your salespeople all were professional. I was contacted by a few of them but stuck with the first man I spoke to named SOL **. He clearly understood your product, introduced the warranty in a simple manner, answering all my questions. Then when talking pricing he worked with me accommodating to my needs. Instead of getting one year of service I bought two years of service and paid in full (could not afford to do three years at this time) and the rate for vendors to come to my home more reasonable too than for one year. I have been an American Shield customer who was not happy with the vendor situation so decided to study the competitors and chose SELECT because I felt the overall product and service defined were the best. Now, I will wait and see and review again to let others know if the service is what they defined initially.

After returning home from an extended trip visiting family, I found my kitchen faucet would leak profusely at its base when turned on. Please note that when my original home warranty coverage provided by the seller of my home purchased in July of 2017 was nearing the end of its term I decided to look for another warranty service. My research led me to speak with a Select Home Warranty sales representative, signing up that very day. Order ** would become my first service request and although a tad bit worried about what contractors would be on their provider list in this small city of rural So. Oregon, I was extremely happy that Grants Pass Plumbing was one of them. Complete confidence and satisfaction... no worries there.

July 31, 2018, the Condenser at my home died during Texas 100+ heatwave. Because I had not been given actual Receipts listing Servicing of the unit fall & spring for the previous 2 years, as required by Select Home Warranty; my claim was denied. However, after negotiating with the Claims department they offered to pay $250.00 toward the costs I would have to pay to replace my unit. I had turned in All the copies of Service Receipts I had been given by the service companies I had used. I am retired and on SS Income and took time and received quotes for Condenser replacement versus replacing the total system installed by the builder in 1999. The children and me after seeking quotes from 4 companies made the decision I should just replace the Condenser and that was done on August 1, 2018, the day I moved back into my house. I immediately sent in copies of Condenser purchase and Installment Receipts.

Broken dryer. The customer service agent was very polite and understanding. Couldn’t ask for more. Hopefully the rest runs as smoothly! This specific claim is still in its infancy. So if follow through is acceptable then I will be a customer for life. We had an electric fire in our attic, thank God that we were at home when it started. I have a very touchy nose and I could smell burning almost immediately, we called Select immediately and 3 days later after my husband had pulled the breaker in question I was given a name of an electrician that was not even licensed in our state!!! When I brought this up to the agent I was transferred to the authorization dept. I was told that they are extremely busy and I could find my own electrician!! I waited 2 weeks without power to part of my house.

Left multiple voicemail for the A/C repair company but unable to set up appt.for the repair. I called back the operator wiill dispatch a different company for me to call set up a appt. for the repair job in 48 hours. The customer rep. was extremely courteous, helpful. Cool Baby Air the initial tech. called. Explained unable to come because he just had heart surgery 2 weeks ago. Do not have any other tech. to cover the claim. He did go over some of the potential problems can cause the air conditioner unit to not blowing cool air. He did offer advices and consultations if needed in the follow up for the repair job.

Called regarding full home warranty and needing my refrigerator repaired. I spoke with a very kind and helpful rep name Mark who went above and beyond to help me find the best plan to suit my finances and to cover the repairs I needed and to also cover future repairs for my home. The price point was great!

Service was accurate and prompt. Very professional. Arrival time was accurate. Technician was neat. Refrigerator is getting cold upon Technician's departure. I am very pleased with DelSuper Tech. Will highly recommend this Company to a friend. I was surprise to get this work order done so quickly with all that's going on with Corona Viruses and Social Distancing. Job well done.

The person I spoke with worked with me to get a plan that fit me and my family budget yet covered items in my home I needed. I did not like that I was contacted a second time by the company to sign up a day later like they did not know I was already a customer.

I received the best customer service from the Select Home warranty representative that assisted me with my contract. He was courteous, professional, knowledgeable, and he made sure I was satisfied with everything that we discussed. He went above and beyond the call of duty! I would highly recommend Select Home Warranty to my family and friends.