Select Home Warranty Reviews

I opened this claim because the thermostat isn't functioning correctly. I asked about using a contractor I have done business with. SHW pushed back saying they prefer to use contractors who know the claims process. OK, they contacted a contractor and made an appointment that didn't work for us. I called them and they conference me with the contractor. We agreed on 3/27 between 1pm and 5pm. No show and no call. I emailed SHW on 3/28 explaining this and said, "Because of the lack of professionalism and courtesy I wouldn't do business with this person." No response.

I was getting ready to switch to this company and after reading all of the reviews of 2024 especially in October alone is astounding how bad the customer service is!!! WOW. I apologize that you guys had to spend your money and did not get the comparable results, you have saved me frustration and money from coming to this company.

I had to make 4 phone calls before getting Velma who has hopefully helped get my washer repaired. The first repair man came three days later. That was Tuesday, May 7. He said he would order the part and be back Saturday, May 11 to install. I haven’t seen or heard from him since. I called on Tuesday and today to get someone to call the repair man and get him moving. The girl yesterday told me she would call me back in two hours last night. She never called. I called again today and finally got someone to get things rolling. I am still waiting on a repair man so I am basically starting over. Today I am satisfied with progress but I am still pissed at the overall picture. It takes too long for you guys to get things done. I had a problem with my refrigerator several months ago. That repair guy did not know what he was doing, he left saying everything was fine but I still have problems with it.

I usually don't take the time to leave reviews.. even if they are good.. but I had to take the time to praise Select Home Warranty and the AC vendor 'Doing Service' and my AC tech Alex. So I was out of town when my neighbor informed me my AC was acting up (I like in SW Florida, it's 100 degrees down here already) so I filed a claim on a sunday afternoon, monday morning they called me and had an appointment scheduled for monday at 11am. Well I was still out of town, was not flying back home till 6pm monday..

Not sure where to begin with the exceptional Customer Service and Support received from Select Home Warranty. From the beginning of the call the attentiveness of our service representative was like no other. He provided several plans that would meet our needs including plans that covered a wide span of several years which would save us lots of money for the long haul. Additionally, after months of research we decided on Select for their unmatched customer service and 24/7 service call line in the event of an emergency. We were going to call another company to price comparison but 1 representative explained the value of Select if we were to sign up with them and also offered an additional incentive of lowering our service calls to seal the deal. Select is the only warranty provider I would recommend as their reviews speaks for themselves for existing clients as well.

Our CSR was very polite and founds a lot of savings for us. He was very diligent in his inquiries and he did not pressure us to make a decision. We have not used the service but are confident it will be helpful for a fixed income. We purchased a new home but there are always things that happen.

Very professional in all areas. Was not pleased with my last warranty company and the way they treated me after 9 yrs of service. The way the customer is treated means a lot to me. Your excellent rating by current customers were also explained with great detail. All in all, the salesperson did a great job getting me to come with your company.

They do not pay for warranty claims even if it is covered. Do not trust them. Their sales team lies about what is covered. They try multiple tactics not to pay for claims. I provided all the information that they needed and the item was covered under the agreement but they denied the claim.

This Home warranty is a scam. Be aware that if something does break they will only pay you what they think the cost of the appliance is. My dryer broke - said it was only worth $200 and I had to cover the reminder for a new appliance. Not true coverage. My septic system was backing up due to a clog in the pipe, they would only pay the cost of a “snake” ($175) which would not unclog the pipe and I was responsible to cover the several grand required to fix it. Another appliance broke and it was several grand to replace but the fine print of course was for this specific appliance they only cover max of $400. Be careful with this company. I tried to cancel after my first year to get some money back and they said they would subtract all the money I received from all the claims from my original cost. Use a different company and make sure you understand what they are covering in full before you agree.

Greg T. was very professional and courteous throughout the process. He presented multiple options. Some of the coverage he presented I was not aware of.... And I am happy with my selection, which is 3 years coverage. I am also satisfied with the additional incentives, such as roof leak coverage with the Platinum plan. Greg T definitely has great comm skills and I appreciate the variables that were presented.