Select Home Warranty Reviews

I had to make 4 phone calls before getting Velma who has hopefully helped get my washer repaired. The first repair man came three days later. That was Tuesday, May 7. He said he would order the part and be back Saturday, May 11 to install. I haven’t seen or heard from him since. I called on Tuesday and today to get someone to call the repair man and get him moving. The girl yesterday told me she would call me back in two hours last night. She never called. I called again today and finally got someone to get things rolling. I am still waiting on a repair man so I am basically starting over. Today I am satisfied with progress but I am still pissed at the overall picture. It takes too long for you guys to get things done. I had a problem with my refrigerator several months ago. That repair guy did not know what he was doing, he left saying everything was fine but I still have problems with it.

I usually don't take the time to leave reviews.. even if they are good.. but I had to take the time to praise Select Home Warranty and the AC vendor 'Doing Service' and my AC tech Alex. So I was out of town when my neighbor informed me my AC was acting up (I like in SW Florida, it's 100 degrees down here already) so I filed a claim on a sunday afternoon, monday morning they called me and had an appointment scheduled for monday at 11am. Well I was still out of town, was not flying back home till 6pm monday..

Not sure where to begin with the exceptional Customer Service and Support received from Select Home Warranty. From the beginning of the call the attentiveness of our service representative was like no other. He provided several plans that would meet our needs including plans that covered a wide span of several years which would save us lots of money for the long haul. Additionally, after months of research we decided on Select for their unmatched customer service and 24/7 service call line in the event of an emergency. We were going to call another company to price comparison but 1 representative explained the value of Select if we were to sign up with them and also offered an additional incentive of lowering our service calls to seal the deal. Select is the only warranty provider I would recommend as their reviews speaks for themselves for existing clients as well.

Looking for a "replacement" warranty to the one I had had for 8+ years through SEARS, I wasn't sure which one to go with, especially with so many options to chose from. After a very brief conversation with the first potential company (argumentative and very unwelcome), I went on to Select Home and spoke with Robert **, who probably spent 40 minutes reviewing the options best suited for my two-family home. He listened to the copious questions I asked and had prompt, and as it turned out from a subsequent call, accurate information regarding coverage and pricing.

Recently, I had a remarkably positive experience with a customer service call that left me impressed and satisfied. From the moment the call connected, I was greeted by a friendly and professional representative who exuded genuine warmth and empathy. Their demeanor instantly put me at ease, setting a positive tone for the interaction. Throughout the call, the representative demonstrated exceptional listening skills, attentively addressing my concerns and patiently guiding me through each step of the resolution process. They took the time to fully understand the complexity of my issue, asking insightful questions and providing clear explanations along the way.

I would NEVER recommend this company. Have had horrible experience. Our $800 microwave broke, they gave us $100. Our water sprinkler system broke (mind you we bought the yard and pool service extra), refused to pay, our pool broke (after accepting the money for pool service) said they don't cover such. Our AC broke refused to return our calls for almost one month, would not provide answer to claim, dishonest, had to report them to insurance commissioner. DO NOT USE THIS company, they will take your money and not provide the service. NOT ONCE have they had a technician to assist us, we have always had to find our own. They will NOT pay, only take your money.

Terrible, terrible service and misinformation about what's covered. This is the worst warranty company I've ever dealt with. I'm sorry I am under contract with them. The people they've outsourced for your initial phone calls cannot be understood and provide customers with no confidence. The company was unable to provide a plumber for me - which was surprising - so I had to find my own. Then I went through multiple people who each asked me again and again for my address, email, etc., when I called for authorization of payment to the plumber I hired. You're required to have an estimate from a plumber and have the plumber respond to their questions.

Scam. They will deny claims and deny claims until you give up. They “promise” to pay for claims and the checks never come. When I declined a payment more than 24 days after the check was due, they said they didn’t pay it because a payment declined. It declined because I turned off the card More that 15 days AFTER the check was due. Scam company and fake good reviews. Can’t leave messages for the claims reps and can’t get thru to one. Can’t see any claim information such as status, payment confirmations or receipts and no way to “manage your account” for their website. I would NOT recommend this company.

Terrible Experience with Select Home Warranty and Mosqueda Refrigeration - A/C Still Not Fixed After a Month in 120-Degree Heat. I am beyond frustrated with both Select Home Warranty and Mosqueda Refrigeration LLC. I submitted a claim in August for my A/C, and it’s now September—I still don’t have air conditioning in 120-degree Arizona heat! The first technician from Mosqueda Refrigeration never showed up, and despite requesting a new service provider, Select Home Warranty kept sending the same unreliable company that never came.

I would give them zero stars but that is not an option. Do yourself a favor and get someone else. I submitted a claim for my A/C, Select sent out a contractor to fix the unit, but then they denied the claim, so I had to pay for it myself. Select stated that the price was too high, and the contractor was not approved but they sent that contractor to me.