Select Home Warranty

Service Plus' intake representative was courteous and informative. An appointment was scheduled for the next week, according to a service business. Eduardo, the technician, arrived on time and performed admirably. After troubleshooting, I had to replace my garbage disposal. Rather than having the guy order a replacement from an unknown manufacturer (I had a badger), I volunteered to provide a new replacement disposal, so all the tech had to do was remove the old one and replace it with the new universal fitting one. He got permission from Service Plus to do so, and the installation went off without a hitch. This prevented a second visit, and Service Plus incurred no costs for the replacement garbage disposal since, when the contract comes up for renewal, they keep track of the total cost of this service call and any others made during the contract period in order to establish the new contract's cost.

I was searching for a home warranty plan that would fit my needs without breaking my pockets. I have used American Home Shield and Choice warranty in the past. I inquired about Select Home warranty and also noted their great reviews. I signed up online and lucky for me I made a mistake with my address and received a call from Jake **. He worked with my schedule. I was in class at the time so we were emailing back and forth.

Updated on 01/26/2022: Hi...This is a follow up to this morning's comment on calling Select to tell them my furnace was not working. I called them at about 8:35. At 11:30 I received a call from the tech to tell me he was "on the way". At 12:45 the repairman had that furnace humming. Three times at bat so far for Select. Three homeruns. Thank you Select!!!

I contacted Select Home Warranty on 1/24/2022; the first time I've had to contact them since signing the contract with them. I had a busted water main in my guest bathroom, which was going to require a professional plumber to cut off the line, solder a new connect/value in place. I explained the problem to the first contact representative, they took my information, assigned a claim number, and reassured me a plumber would be notified immediately, and I would send a confirmation e-mail. However, minutes afterwards, I was able to repair the broken water main myself; it was a miracle. I contacted Select Home Warranty again to advise them to cancel the claim/plumber, as there was no longer a problem. The second customer representative was also extremely pleasant and professional, and canceled my claim without any haggle or problem. I will be sure to contact them again in the future, in case of a home emergency.

I was impressed by the salespeople ability to communicate using the King's English that I could understand, and their ability to quickly and clearly explain features of their system and their policy. I was happy to see clear value and cost savings in comparison to the contract, cost, and treatment I have been experiencing lately from this provider I have had for 18 years vs. the approach and customer service administration at SHW. I received the cost and benefit information about the policy I was considering quickly and accurate so I could make my decision about getting my new policy with SHW. Since I have not yet begun my coverage I can't comment at this time about their claim administration but was happy that I could talk directly to a live person about my claim submission and not be forced into a computer system or pay my deductible before I get to see a service contractor.

Select Home Warranty just to GARBAGE service to a completely different level and proved to me that they are nothing but a SCAM and a complete RIP OFF. First of all, when I called Select Home Warranty to buy a contract, they gave me a high price which I rejected. Then, they started to lower their prices, multiple times, which I rejected until we reached an offer that I thought was reasonable and within my budget. So, I went ahead and purchase their services. Mind you, I purchased their services on November of 2021 and they still haven't sent me the paperwork of anything like terms or conditions. Anyways, around eight months pass by and my fridge starts to have problems. It's not as cold as it used to be.

I called about my garage door, broken spring. They response was that the spring is not covered!! I have had other companies and they have all covered broken spring. The condenser of my refrigerator gave out, leaked the Freon. Their response: the condenser is not covered (cooling Mechanism of a refrigerator....lol), THEN WHY DO YOU COVER A REFRIGERATOR IF YOU DON'T COVER THE COOLING MECHANISM?!! And this was my second fridge that I had to buy extra coverage for!!

In Oct of 2021 the furnace quit working. I called Select and they promised to send someone but it took over 10 days. Select had lots of excuses. One excuse was the repair company couldn't find the house which is located on a city street. I called daily and talked to a foreign speaker. Always I was told they would expedite my repair. Finally a man came to the house. Said the furnace needed a part. Waited another week. Part was sent to my house. I then couldn't get the repairman to come back because he said Select never paid him for previous repairs at other houses.

I bought the contract based on the fact that items would be replaced if broken. My water heater broke and needed to be replaced. Instead of replacing the water heater, they only gave me the so called value. 175.00.

In a way they are scammers. They sell at a high level that they cover HVAC systems and you are covered for little fees, there are many clauses that suddenly disqualify you. Even as a platinum member, having multiple homes with them, when my AC broke within two years of replacement, they denied understanding my situation of the case. In addition, the certified contractor by Select asked to check Freon (double than I could get someone) for a way higher price. That was misguiding as the issue was with the outside unit (confirmed by the second opinion we got from an independent contractor). Do not go with Select unless you are ready to spend $4,000 out of pocket someday. Now they are giving me hard time to cancel my warranty.