Select Home Warranty Reviews

I just signed up for a home warranty with Select. I often regret the multiple call backs that immediately begin as soon as you query the internet for estimates but the representative was very personable and thorough. There was no pressure to sign on and the coverage is more comprehensive than what I currently have. I have friends that are reluctant to have a home warranty because it feels like money being spent before a need arises but that's the beauty of it, it will be there when a repair for a covered item is needed.

I would like to take a moment to express my sincere appreciation to the sales representative who assisted me with purchasing my home warranty plan. From the very beginning, he demonstrated an outstanding level of professionalism, knowledge, and patience that truly made this experience a positive one. I am particularly thankful for the way he explained the value of having “just in case” coverage. As a homeowner, it gives me peace of mind knowing that if something unexpected happens, I have protection in place to help me handle the situation. His clear, detailed explanations of the coverage options, what they included, and what he recommended for my specific situation were very helpful in allowing me to make an informed decision.

The customer service representative was great and very polite but the person they sent to repair my air conditioner was terrible. He seemed to know that a Freon leak wasn’t covered but didn’t say that. Instead he touched the outer unit and claimed I needed 1&1/2 pound of Freon at around $500. “If it wasn’t covered.” He didn’t wait for me to get the code to my roof, instead, he said he would contact SHW and find out if it was covered or not. He called me back 2 weeks later to say it wasn’t covered but I could purchase through his company.

After making the decision to move my business from American Home Shield to Select Home Warranty, I’ve been extremely satisfied with the change. Here are the key reasons: Better Coverage Options. Select Home Warranty offers a more comprehensive range of coverage at a competitive price. I was able to customize my plan to suit my needs, ensuring that all critical systems in my home are covered without paying for unnecessary add-ons.

I opened this claim because the thermostat isn't functioning correctly. I asked about using a contractor I have done business with. SHW pushed back saying they prefer to use contractors who know the claims process. OK, they contacted a contractor and made an appointment that didn't work for us. I called them and they conference me with the contractor. We agreed on 3/27 between 1pm and 5pm. No show and no call. I emailed SHW on 3/28 explaining this and said, "Because of the lack of professionalism and courtesy I wouldn't do business with this person." No response.

Poor service. I was lied to by the sales agent where I signed up on this company! I ask specific questions about claims/ and cancellation and all that I was deceived by the sales agent, do not trust this company.

The company does not cover all repairs. The company does not honor its contract. They refused for service saying they would not cover the issue before even coming out to see what the issue was. I highly do not recommend this company. 😒

The entire claim process is a joke and is set up to delay or deny your claim. You have to have 3 years maintenance records on large appliances like HVAC to get a claim approved and even though the tech that they send out supplies them with information they then delay the entire process by asking you to also provide the model # and serial #. Every time information is provided to them it takes 24-48 hours for them to respond. So, it takes a minimum of two weeks to get anything done if you can provide them with everything they want which is not likely. Save your money and get things done on your own. The frustration alone is worth whatever extra money you may have to pay. Who can go two weeks without AC???

Worst home warranty I have ever had. All agents barely speak English. Furnace broke down. They sent someone a hour away October 13th. Broke down again October 20th. Wouldn't send same technician wouldn't send anyone else out. Never heard from Select Home Warranty. Then they charge me a cancelation fee of $75. Please don't buy this warranty. It is my worst experience ever.

This service seems good for the price. However, their customer service wait time is long. They deny claims, it takes 2 months to receive payment. Any repair requires authorization ... which is difficult because of the customer service wait times. I had a plumbing emergency. They were not responsive. I paid $650 out of pocket, they refused to cover. I threatened to cancel and they only then paid me $250...which took 30 days to receive.