Select Home Warranty

I was impressed by the salespeople ability to communicate using the King's English that I could understand, and their ability to quickly and clearly explain features of their system and their policy. I was happy to see clear value and cost savings in comparison to the contract, cost, and treatment I have been experiencing lately from this provider I have had for 18 years vs. the approach and customer service administration at SHW. I received the cost and benefit information about the policy I was considering quickly and accurate so I could make my decision about getting my new policy with SHW. Since I have not yet begun my coverage I can't comment at this time about their claim administration but was happy that I could talk directly to a live person about my claim submission and not be forced into a computer system or pay my deductible before I get to see a service contractor.

I didn’t realize when I got this request to review, it was for the service. I thought it was on the call person. She was very good and understandable. It took a couple days to get an appliance repair person in my area. I got a message to pick three times that might work and the company would contact me to confirm which one they could accommodate. Unfortunately, my request was sent in on Saturday and one on the options I picked was Monday morning. The appliance company is not open on the weekends and so I have not heard back and don’t know if I need to be home during that time or not and probably won’t find out until they are on their way if they accept that time. I will try to update after service is done if I get an opportunity.

I bought my house in August and my realtor negotiated a home warranty for me as part of my closing package. I was excited but didn’t know much about it. All I knew was that if anything broke, I was covered. About a month ago, my hot water heater starts going out. It’s making less and less hot water. I called a plumber that worked with the home warranty and they checked it out. They said they would submit a claim and left. Time goes by and I don’t hear anything. I call the plumber and they said it’s Select’s fault. Meanwhile, my water heater has gotten worse and only produces about a 3 min warm (not hot) shower.... not fun for washing my extra long hair!!

Select is the 4th home warranty I have used over the past 10 yrs. The last three have been so difficult to work with I quit using them. My experience had been frustrating. Taking more than a week to get to me when I had an air conditioner outage in July with temps up to 100 degrees. This was my first contact with Select after purchasing in December. I had a blocked or frozen drain with a water leak to the basement. I made my claim about 8 am and had a repairman name by late morning. I made the call to Breezy AC/Plumbing and told that he could get me in on Saturday (5 days later).

Called Select as they are my home warranty company. Have never had to use them since I purchased it. Talked with the customer service guy which was easy and straight to the point in asking what service did I need. As I gave him my contract number he provided me with the local plumber service that would be coming out and texted the info to me as well. The customer service guy was very professional. Call about 715 in the morning to report the stopped toilet. The plumber arrived at my house about 10am or so which was very fast and took him no time to get the toilet back to flowing correctly. Guy was very professional. I would recommend Select Home Warranty to any home owner as the service was easy to request and the company they used to complete my service needed was fast and professional in coming out.

I purchased the Select Home Warranty thinking it was a great idea. After purchasing I found out that the policy does not kick in for 30 days after purchase. After that I found out that it’s an additional 30 days for any major parts won’t be covered so total 60 days. My refrigerator compressor went. They sent out a technician that took three days to get to my house. Later come to realize they will not fix my compressor because I fell within the 60 days. So I paid lots of money for this useless insurance. Also keep in mind it’s technically 90 days from time of purchase. I was also 2 days shy. They kept me on hold and transferred me to many departments. When I ask for a full refund they refused and we’re going to hit me with penalty’s basically making it a wash. Stay away from this company at all costs.

They do not honor their contract, they make up nonexistent reasons to deny claims, their customer service is absolutely the worst I have ever encountered, they lie like it's an olympic sport and when you try to cancel they keep almost all of your money. Do not waste your money on this horrible, horrible company!!!

Please get a copy of the contract before investing your money in this company and read it closely. The primary reason for any appliance to fail is not covered under the contract. For example, my 10 year old water heater failed. It began failing in October- less hot water, the need to dial up the heat on the unit to achieve hot water and a gurgling sound that indicates the unit failing. By the time the unit fully failed (3 months later), it had developed a small leak. The leak is the reason Select Home Warranty will not cover the replacement. Had I filed a claim in October, there would not have been a leak but I am absolutely sure they would find a reason for not replacing the system including depreciation.

My clothes washer stopped draining and was in need of repair on 12/31/21. During the business day, I submitted a request for repair through SHW. On 1/1/22, I received a text message from the assigned contractor requesting I click a link to schedule three potential times for service. I click the link, follow all prompts, and submit my requests. On 1/3/22 I had not received any further communication with the contractor and did not have an appointment for repair yet, so I called SHW about this. I was told by the SHW representative that I was “somehow overlooked” by the contractor and SHW scheduled me for an appointment with the contractor for 1/4/22. The contractor came out as scheduled, determined the issue and what needed to be repaired, and then notified me via telephone that SHW has the option to buy the parts and send them to me or allow him to buy the parts. The contractor stated SHW had 48 hours to make this decision.

I bought Select home warranty in April 2021 from their Salesman Greg. As is the case with all pre-sales, he was super nice. That should have been my first red flag but I still went ahead. I got a great deal for 6 years and I paid for everything upfront. This was my second mistake that I got into a 6 year contract. Couple of things: