Select Home Warranty Reviews

Back to the representative, there was no pressure to purchase and he took the time to answer all of my questions in great detail as I asked about what exactly was covered in each category. I am very optimistic especially bc I can use my own technicians as long as they are licensed and I get approval prior to any repair beginning. My dissatisfaction with prior home warranty companies was the delay in finding a technician within a reasonable time. This one allows me to use my own technicians! And there is a roof leak option. That's great..

He took the time to answer my questions thoroughly and never made me feel rushed or pressured. Instead, he focused on educating me about the plan, making sure I fully understood how it works and how it could benefit me in the future. That kind of service goes above and beyond what I expected and speaks volumes about his commitment to helping customers feel confident in their purchase. It is rare these days to find someone who takes such pride in their work and genuinely cares about providing excellent customer service. Please extend my thanks and recognition to him for a job very well done. His efforts are greatly appreciated, and I feel reassured knowing I made the right choice.

I had another company look at it and said he highly doubted I needed that much Freon if any, nor could that be confirmed without checking the unit both in my apartment or the roof. He looked at and did not think I needed Freon but couldn’t tell until the temperature raised and offered to come back free of charge when he could check how quickly the temperature raised free of charge. So far my unit is working, no thanks to the person sent.

Faster Service Response Times. One of my biggest frustrations with American Home Shield was the slow response times. Since switching, Select Home Warranty has been much quicker in dispatching technicians and handling claims. This efficiency is incredibly important to me. Affordable Pricing. The cost of coverage with Select Home Warranty is significantly more affordable, especially considering the quality of service. The price is more in line with the level of protection and convenience I expect. Easier Claims Process. The claims process with Select Home Warranty is straightforward and hassle-free. The online portal is user-friendly, and I've had a much smoother experience filing claims compared to the cumbersome procedures I encountered with American Home Shield.

I called 24 hours later on 3/29. I spoke with Omar and explained all of the above in detail. Omar was very polite and eager to assist. He asked me to hold for a few minutes. Omar got back on the line and said the contractor could be at the house today or Monday. The same guy who I explained that I wouldn't use? He clearly wasn't listening to what I said. I told him no and asked him to get us a different contractor.

Although I had routine service done on my AC system, I only had one of the routine service invoices to show. I did not know the questions to ask when I signed up for SHW. When my claim was rejected, I was told that on page 10 section 6 explained the coverage. Perhaps, they should have sent the coverage document when I signed up. I made a mistake by switching from American Home Shield before knowing the exclusions. You see, my sister had AHS for years and never had issues with exclusions but AHS was slightly higher and I chose saving a few bucks by signing up with SHW. I will wait for the class action to appear and try to get my money back.

2. Claim they have many contractors in your town and sending someone out quickly won’t be a problem-not true. Contractors can’t stand them. They don’t communicate with each other and while SHW says one thing, the contractor will say something completely different. Starts with trying to book an appointment. SHW will send out a form for you to select 3 days and times that work for you. The contractors have no access to that and will come on a completely different day and time not considering your preferences at all if it doesn’t fit their schedule.

5. If they can’t find a contractor to come do a diagnostic check they tell you to get your own done and they will reimburse you. Still waiting for my reimbursement, two years later. When I asked for it they said they never promised me a reimbursement.

6. You have to go through MULTIPLE steps to receive your claim check ($150). First they send out an email saying a check has been approved. Keep reading your email because at the very bottom you have to click on a link to confirm you want the check. Then comes another email at some point and you have to click on a link AGAIN for the check to be processed. Then you have to make sure the check actually arrives. You may forget about it though because it takes up to three weeks to receive it. Mine never came. After multiple emails and phone calls, 6 months later, I finally got my $150 check. Worth all this trouble? Probably not, but at that point it became a principle because by now I have figured out how they make their money - they count on busy people not bothering reading their small printed emails, clicking on links and waiting for their checks.

How is a normal customer supposed to know every internal part installed inside an appliance? Am I expected to open my washer, dryer, refrigerator, or HVAC system just to identify part numbers before buying insurance? That is completely unreasonable and unrealistic. They sell coverage by appliance name, not by individual parts — but deny claims by hiding behind technical exclusions. This is a classic bait-and-switch tactic. Very bad experience. Waste of money. Do NOT buy insurance from this company under any circumstances. Unfortunately, there is no option to give negative points. If there was, this company would receive it.

A week passed and I hadn't received anything so I called again. This time the person I spoke to told me the cancellation had been cancelled by a manager because he wanted to speak to me. I told him I don't need to speak to anyone else, I wanted the policy cancelled immediately. I was told again that the policy had been cancelled and I would receive an email confirming this within 1-2 business days. I waited and received nothing. I called again and a new "customer loyalty" representative fought me on cancelling the policy. He did confirm the previous person hadn't cancelled the policy. After 25 minutes on the phone, he finally said he would cancel the policy and that I would get an email in 1-2 business days. I think they were trying to drag it out past the 30 day cancellation clause in the contract but I was not going to play that game. I finally had to call my credit card company and dispute the charge so I could get my money back.