Home Warranty of America Reviews

This company makes big promises, but unfortunately, most of what they state is extremely overstated. Absolutely lies. I have used them numerous times. Most of the time the technicians were fine, but they only repaired just enough to make it work temporarily. They never fixed the actual problem completely. They claim that If something cannot be repaired like a major appliance that they will replace it. Well, let me tell you what that really looked like. My dishwasher went bad so I called them and I had the technician come out and fix it. $100 for the service charge. It was fixed temporarily and broke again. I had to pay another hundred dollars to have another technician come out to tell me that it could not be repaired and it would have to be replaced.

The monthly cost seems reasonable until something breaks and cannot be repaired. After paying the $75-125 service call and the technician cannot make the repair and advises replacement, good luck getting the dollars needed to do so. My built-in microwave went out and needed replacement. They first offered me $191 for a microwave that costed over $500 more than 15 years ago. The replacement cost of an equivalent model ranges between $750-2500, with the closest model around $850. I appealed, and they only offered me a little more ($249). After spending over $100/month for 10 years, that's a lot of money not to get what is in the policy. They point to fine print that the replacement cost is what they would pay for the replacement. I'm still battling this one, but I will cancel after this is resolved.

until 12/01/2024, still no plumber came and my husband googled and replaced the parts per web media. IT WAS A HEATING PROBLEM. Called and cancelled the policy and they still charged cancellation and pro rated fee which is ridiculous when there no service provided but aggravation.

My water heater went out late December and still isn’t fixed, no contractor assigned, it is the 27th of January. Customer service reps and resolutions rep not knowledgeable about procedures, but speak as if they have so many facts. Will assign your claim to anyone then no one shows up, recently raised its price but the service has gone downhill. This will be my last month with them.

This company was good around 10 years ago but ever since the new owners bought it out, they are absolutely terrible. Stay as far away as possible. They do not like to approve expensive repairs. When our built in microwave broke, instead of repairing it, they simply issued us a check for about HALF the cost of the replacement and installation and said that was all they could do. Terrible. Also, expect a lot of spam emails and calls around renewal time. They are relentless in getting a person to join but once you do, they give you less than satisfactory service.

In 2018, HWA had a furnace installed in my home by an HVAC company they contracted with. This led to major issues requiring expensive repairs. Despite paying deductibles for years to address these issues, I reported the problem again in 2024. An HVAC technician, contracted through HWA, determined that the furnace was improperly installed and needed to be replaced.

Unethical and shady service. HWA only wanted to pay technician a flat rate which was too low for him to even break even. So they had him write more into the "modifications" section which is non covered by HWA and put the cost on me.

I have a plumbing leak in my upstairs bathroom. I am still waiting for them to find a plumber to to send over. It’s been 13 DAYS! Why would they take people's money if they don’t have a plumber to send them. A plumber company should be given within a day or two. It’s been almost two weeks. They can’t find one in my area. Mind you I’m in New York. It’s shameful, when I called and asked for a refund. They said they don’t give refunds, but yet they don’t have contractors in this area to service me. A complete waste of my money and time. This is what I call a scam!

Useless warranty and employees. When I asked to speak to a supervisor the call taker hung up on me!! They did not want to cover my water heater because I didn't wait the amount for time they wanted me to wait. My kitchen flooded because my water heater broke and we have no water since Friday night. Not until Saturday afternoon they gave me an appointment for 5 days later. How am I supposed to wait 5 days being waterless with 4 people in the house on Christmas week. When I called the company to get a sooner date they told me either way they would not fix the water heater until it gets approved by Home warranty and that takes 36-42 hours. I was not going to wait about a week and half this was an emergency!! And now that I have to have someone fix it on my end they will not reimburse me. Worst customer service and will for sure never recommend them.

I purchased a 3 year warranty (PAID IN FULL) & EVERY experience with the customer reps have heavy accents and I can barely understand them. EVERY technician I’ve dealt with had HORRIBLE customer service or did absolutely NOTHING when arriving at my home! HOME WARRANTY OF AMERICA NEED TO FUNCTION AT A HIGHER VIBRATION! There is NO ACCOUNTABILITY, you must fight to be treated fairly and hope they do right! The PRESIDENT & CEO NEEDS FIRED!