Home Warranty of America Reviews

Horrible. Nothing but issues when trying to file a claim. How are they still in business. They have an area that says file a claim online and when you try to hit the submit button it says invalid. You try to call and it takes forever to get a hold of somebody.

Do not waste your money with these people. They don’t help at all. Everything is a “there is nothing they can do”. Customer service is the worst when that’s the main thing consumers are looking for. Whole process of filing a claim and getting service is a bunch of bull.

Worst company to work with. They state appointments are scheduled, when you call to confirm the repair with the assigned company, they do not have any repairs scheduled. When an appointment finally gets scheduled, they cancel. You will not be able to reach their customer service number. And the online claims is run by AI. So they take your money and do no repairs. Find another company, this one is a waste of money.

If I could leave negative stars I would. This place is a scam. They train they employees to not place notes about cancellation requests and instead the employees place false notes about offering a free month or they place notes about questions of a prior claim, but they don't actually send in the cancellation request and they continue to charge you. I will be contacting the proper authorities to report them.

I usually don’t write reviews but I feel I need to write this to warn others: If you’re thinking about joining Home Warranty of America (HWA), run. If you value your money, don’t waste it here. If you’re already a member, try opening a claim and see for yourself how they operate. This company is unethical, rude, and completely untrustworthy. They do everything they can to avoid fixing problems while still taking your money. They make false promises, they deny claims, send out unqualified technicians, and delay claims endlessly. It’s a scam.

This is the worst company ever. My husband and I purchased the highest plan when we closed on our home. The first red flag was when they denied us for the rekeying request that we put in, and that was one of the main benefits we loved. So no no no will I ever recommend them to anyone. Let’s not forget the customer service….Can we say HORRIBLE!!!! The reps don’t know how to explain the plans and get upset because you’re asking questions about something you paid for. Lastly, they love to blind transfer your calls. So run run run as fast as you can from this company.

The worst, horrible, unprofessional, do not trust their customer, do not act in good faith, find a way not to approve claims. Should not have invested 10yrs with this company. Be aware and do your research.

In short, the salesman on the phone guaranteed me that HWA was honest and always took care of the jobs they covered. I had a bad experience with a previous home warranty plan where they deemed permits out of scope. HWA said they always cover the costs and I am only liable for the service call and premiums. Then I had a leak behind a wall - not only did I need 2 separate claims (one for the leak and one for the drywall), they would not cover all the drywall damage even though it was covered in my policy. Stated very clearly in my policy that "drywall" was covered, they would only pay for the hole the technician cut to access the pipes.

Had dishwasher problem December 2024, stop mid-cycle, called HWA, I paid 75 $ service call fees to HWA, technician came and decided replacement is more cost effective than repair. HWA emailed me 246 $ Lowes gift card in January 2025. > Is that a joke? Cheapest dishwasher cost around 300- 400$ and installation fees around 150- 199$, overall cost for cheapest dishwasher replacement is 500- 600 $, and they would pay only 246 $ in total for the replacement of my old but high-end GE dishwasher. > What a JOKE!!! > HWA is a joke.

I put my claim in for my refrigerator repair on Jan 17th and was given a repair date of the 24th with Goodman Home Solutions. They rescheduled to the 27th due to backlog. On the morning of the 27th Goodman called to reschedule again with the excuse that the tech was having vehicle problems. Their new date for me would be Feb.7th. I asked for them to send someone else and was told that was the only tech available for my area I called Home Warranty to set me up with another company. They gave me Whirlpool Company for the 29th. I called Whirlpool on the 28th to make sure and was told they did not have me in the system. Called Home Warranty back and was assured Whirlpool would come. On the 29th no one showed.