Claim filed on 8/12/24 for A/C. 1st repair company no show / no call; 2nd company was great & I paid my $100 deductible. Submitted claim about motor replacement needed. Claim denied by HWA due to assumption of dirt in outside unit & stating I did not maintain. The repair company gave me a statement that they never stated dirt or debris as cause for malfunction but HWA denied anyway. After more than a month (9/24/24) without AC & having to live elsewhere, HWA called to hear an appeal & stated they could not overturn the declined claim, but would give me $150 to help with cost. I also want to note that the repair company said they had 3 claims denied by HWA for the same thing during this time. Unacceptable and HWA refused to let me speak with anyone else to discuss further. I was told the Sr. Case Mgr was the highest & he didn’t know their company address or contact info but I could Google it if I needed it.

I have tried to reach them many times via email and phone and they do not respond to email and then when I get into their voicemail hell, I either miss their call or they don't call back. All I want to do is cancel my plan!

Home Warranty of America is a company that does not care about the customer. If you are shopping for a home appliance insurance company look somewhere else if you actually want your claims to be looked at with professionalism, fairness and objectivity. I pay them roughly $1000 a year and they constantly deny my claims. They even deny claims when they know they should help the customer get their appliances fixed. They are looking to make a buck, not support the customer. Out of 4 placed claims from 2023-2024 they have fixed exactly zero claims. The claims rep Mr. ** hung up the phone on me.

My wife and I have paid over $800 a year for almost eight years for the top tear of HWA appliance insurance. Our Thermador range/stove quit working and the are no replacement parts, the replacement cost of the stove is $7900. Our coverage on our contract states the highest HWA will payout is $5000.00. So, I should have to pay out of pocket approximately $2900.00. HWA has offered $300 and, I said no I will not settle for $300. So they upped the offer to just over $600. The employee stated she knew the coverage had a $5000.00 max per appliance, however it was their policy not to ever pay over $650.00. I have paid the company almost $77,000 over the past eight years. They refuse to stand by their contract and pay the maximum of $5000.00 as stated in the contract. Do not use this company! They will not pay out and their system is set up to where they will take months to even talk to you.

Very Fake promises, tons of lies when selling product to customers and then eat their money. Easily walking away by saying that it’s preexisting condition and they will reject the claim right away all because they don’t want to pay for the claims. Please don’t buy any product from them else you will loose your money and will not even get refund.

I have three claims outstanding with HWA. One for an ice maker not making ice which looks like it will be resolved tomorrow as it has been assigned to Sears. In July two baseboard heaters stopped working, a week later a "technician" came and could not fix them. I paid him $85 which was withdrawn from my account the same day (he must have needed the money!) and said he would get back to me with a bid. Three weeks later - no bid, no return phone calls to his office and his cell phone voice mailbox is full.

I became unhappy with the claims process after waiting three days for a repair company to contact me to schedule an appointment to service my refrigerator. It was an old fridge, the food had already spoiled so I decided to cut my losses, cancel my contract for a prorated refund and purchase a new fridge. How frustrating to find out that you can’t cancel online or through an automated system. The only option is to leave a call back number with the ‘Resolution’ department. The messaging literally says, ‘if you do not leave a number this call will disconnect’. There is no option to leave your message and explain your request. You are only able to leave a callback number.

This company is one of the biggest scams there is. They didn’t take care of our claim and wanted us to pay for replacing the water heater way more than we could’ve done it ourselves with just about any contractor. What’s the point of paying the membership and having a warranty, if I was to pay myself for every claim. AND AGAIN, THE PRICE I HAD TO PAY THROUGH THEM WAS WAY HIGHER THAN ANYWHERE I COULD’VE FOUND MYSELF…,it’s crazy. Huge scam, STAY AWAY FROM Home Warranty of America. We are canceling the service and don’t want anyone else to get hurt from them.

Upon returning from vacation I found my air-conditioner had become inoperative. It was 95F inside the home. I contacted HWA to initiate a claim at 11:00 am. At 8 pm that evening I was advised an appointment was set for 7:00-11:00 am two days later. Upon arrival, the technician replaced two capacitors. They allowed the capacitors they were required to install were very low quality and offered quality components for $250 additional charge which I did not elect. The unit returned to service after 72 hours. The ambient outside temperatures reached 110F during this outage.

I have had a horrible time with Home Warranty of America. First, the claim for my HVAC system. It was working and then not. They deem my unit was already leaking. It was nice and cold at the time of closing and my house was good. Two weeks later it was not. I had to buy a new unit. What is the purpose of having a warranty company if they can not help. Second claim microwave/oven was suppose to be simple. It was not. Now I received a email saying been determined that the failure does not constitute normal wear and tear and/or is excluded from coverage in accordance with the terms and conditions of your contract.