Home Warranty of America

We have had this warranty for two years with only 1 claim on April 20th. They sent a technician out who diagnosed the water heater as needed to be replaced. HWA did not approve the repair and told their chosen plumber to perform a repair. He refused, so they "reassigned" the claim. 48 hours later they could not find another plumber to come out so they turned it over to me to find the plumber; I bought the warranty so I did not need to do this. I found a plumber who recommended a replacement. They kept telling me that the plumber did not provided details they needed. For several days I received emails saying they needed more details from the plumber. On a phone call, the HWA rep told me the plumber was not being honest and had not provided details.

Our AC went out the very first time we used it this season. I filed a claim, and after waiting for them to find someone to come out they sent an email saying that I could find a tech myself. I had them come out, covered the diagnosis cost and had the tech write a detailed report for them. Our claim was almost immediately denied, and they offered a scheduled call with a claims person that wasn't available for five days. We had to stay in a hotel during that time since our 9 year old couldn't stay in a hot house.

I specifically said DO NOT SHARE MY INFO. Before I could even read into the 3 providers in my area I had 3 calls. Within 5 minutes. This is WHY WE DON’T do “help”. The do not call list is. I didn’t even get a chance to read the 3 options I had. I didn’t even click on an option. This is totally ridiculous! It was also via Comsumer Reports ads! So I don’t know how to do this but I’m not going to be nice to ANYONE who calls my number, thanks a lot for nothing. I usually do not write horrible reviews but this is like a virus and the marketing world has been infected. I love marketing. I get it. But for God’s sake respect the fact that I did NOT click the box that said you could share my info. Please stop the madness. It doesn’t work. Not on me. Have a lovely day blocking people. I will. Amy

Their coverages are very limited and when you do have a claim it is impossible to get anyone to actually help you. The reimbursement process is ridiculous, you have to wait two days for one of their technicians to respond before you can hire your own person. Even after they allow you to find a technician, they may re-assign it to one of their own. In my case, their technician actually refused it but they assigned it to him anyways, which removed the option for reimbursement. When that error was fixed I had to wait another two days for the whole process to start over. The customer service reps were absolutely worthless at solving any problems and refused to transfer to anyone who could do anything to fix the errors. RUN AWAY FROM THIS COMPANY.

Do not give HWA your money. Do not allow your realtor to put a home warranty into your home purchase--it is not worth the money. Here's why: HWA doesn't cover ANYTHING, the contractors are garbage and you have to pay them $100 per house call, the HWA call center workers are combative, and the coverage denial appeal process is a joke.

The previous owners of my house had this warranty, so I’m stuck with it until it expires next month. They send out third party contractors to look at problems and will charge you $100 to just LOOK at the situation. Our bathroom had moisture issues & water leaking, we put in a work order (which got APPROVED) then contractors came out (7 DAYS LATER— so much for the 48 hour promise), we paid the $100 service fee, then HWA called us saying this is something not covered in their contract. Why approve our work order? They’re just money hungry and they don’t care about helping. Customer service is definitely outsourced as well, judging by their accent and lack of understand my questions when I try to get answers. Frustrating experience. Now that my warranty is about to expire they call every week to remind me. If only they were this persistent about my work orders!!!!

Worst experience ever. Long time customer with multiple contracts, after the acquisition by Choice Warranty - TERRIBLE. I just purchased a new home, immediately put under HWA Diamond plan. Sure enough, the Range pukes out and so does the dishware. I called in the range, never to be heard from again. When I called in the dishwasher, a couple of days later, they told me to find my own appliance repair. NOT part of the deal. I am new to the area and could not find anyone. When I did, per HWA's instruction, they WILL NOT PAY FOR SERVICE CALL. I have filed multiple claims and asked for Management review NEVER TO BE HEARD FROM. Totally terrible and not the treatment I have had for many years. One star is way too many for their service - I DO NOT RECOMMEND.

BUYERS BEWARE. This company does not cover anything as they have stated in their advertisement. I have been 2 months without a stove. I have been with them since 2016 never filed a claim until now. They ignore phone calls and emails. They are frauds.

This company is a nightmare! Stay away. It’s saddens me be I I have been a customer for 5 years. In these 5 years I have not had issues. Until this claim. They changed their claims management team. There is no manager or supervisor you can talk to, they put a request and they have 24/48 hours to call you back. I reported a claim for a washer not functioning, they gave me the 1 appointment available Wednesday. The tech advised the part was on back order. I patiently waited 1.5 and no news on the part. I called HWA and they said, "Oh you need to wait another week, once that week is completed we will look at what options there are ."

Long story short - we had a plumbing leak. Scheduled 3 technicians, each a no show. HWA offered us their Reimbursement Option since they were having trouble finding a tech. Fine, we called Roto-Rooter and they replaced the faucet. When the claim for reimbursement was filed, it was denied! Saying they'd have to pre-approve the repair. THIS WAS NOT STATED PREVIOUSLY. So I'm out nearly $400. But it gets better, air conditioning had a clog. They sent a tech out, tech wanted $75 cash. It's better to spend more on a premium with a reputable company than deal with this fly-by-night sham of a business! Renew my policy? KMA!