Home Warranty of AmericaConsumerAffairs Accredited Brand
Since 1996, Home Warranty of America has offered customers fast and easy solutions with excellent service. Our goal is to provide high value protection at a reasonable price.
Home Warranty of America specializes in home warranty plans, real estate, home sellers warranty, appliance warranty and home protections plans. Whether you are selling your home, buying a new one, or staying put we want you to save money and time. Let us help you succeed while providing the best protection. Call us today!
Home Warranty of America was the one the realtor was going to pay for at first and then we had such a good experience that we kept them. Each time that we make a claim, I go through fairly quickly. If there’s a vendor that’s available in our area, we can get someone pretty soon. But if there’s not a vendor, then they search for one or I search one and we all agree on one. And they send them out which sometimes take a little bit longer than desired. And so far, it’s been a really good experience. They’ve covered everything without any issues. They’ve never denied a claim. The only thing is I live a little bit outside of Raleigh so its more small town atmosphere. It’s a little bit harder to find a provider. I would love to have more providers out here and have the process sped up when there’s no one close. But other than that, everything’s good. Having Home Warranty of America saves some money.
Thank you for taking the time to give us a wonderful rating based on your experience with our company. We certainly value you as a customer and look forward to servicing your future needs. Feel free to contact one of our live chat agents at hwahomewarranty.com should you have any questions or need our assistance. Thank you and have a delightful day!
The previous owner of the house was the one who put Home Warranty of America in and I decided to go with it again after it expired for peace of mind. Signing up for the service was easy and interactions I've had with their reps were pretty satisfactory. They're courteous with good professionalism. I submitted a claim a couple of times and they were well taken care of. The reps are fine, very cooperative and got things done. Within one day I got somebody contact me about the claim.
We appreciate you taking the time out of your day to provide an exceptional rating based on your experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to reach out to us at firstname.lastname@example.org with your full contact information should you ever need our assistance. Thanks and have a wonderful day!
It's very easy to submit a claim with HWA. I don't even have to do it over the phone. I can do it online. And most of the contractors were wonderful. I only had one that was kind of sketchy and that was not recent. Overall we just have a sense of comfort because we know that anything major that goes wrong isn't going to drain our bank account. We are protected.
I hope I don't have to use HWA but I'm glad they're there in case I need to. We have recommended them to a couple of people already. We actually just have friends whose furnace just went out and they don't have a warranty. And we've been telling over like, "We told you guys. You can make payments for the whole year. You're covered. This wouldn't have drained your bank account."
Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs. Please don't hesitate to contact us by phone, email, social media or by live chat at hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!
I’ve always had a warranty and it’s paid off once or twice. I always think that if my air conditioner goes out completely, that’s big bucks to have to replace it. Having a warranty is a handy insurance policy. I had another warranty service and then they quit serving the area that I lived in, so I asked around and Home Warranty of America was recommended by somebody. Signing up was very easy. Every time I have called, they’ve been very courteous and helpful. I like the service and it's easy to make a call or use my computer if it’s running. I also like that I don’t have to write a check. They just take the payment out of my checking.
Last year, I submitted three claims. My dryer went out and my microwave handle broke. So the dryer was fixed and so was the microwave handle. Then the air conditioning wasn’t working right and that was fixed as well. The techs have all been great. The only complaint I might have, and it’s a recurring one, is that when I place a service call, I’m told that the vendor has 48 hours to contact me. Sometimes, that’s not convenient because if your air conditioning goes out in the middle of summer, it’s hot. One time, I needed to go to Walmart and buy a window air conditioner. I lived in my bedroom for two or three days. Another time, when they came here, they had to order a part so that delayed things a few more days. But these are not big things, nothing to make me change my mind about continuing to use Home Warranty of America's service.
We appreciate you taking the time out of your day to provide an exceptional rating based on your experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to reach out to one of our live chat agents at hwahomewarranty.com with your full contact information should you ever need our assistance. Thank you again and have an wonderful day!
Home Warranty of America gives peace of mind that the only thing that you have to worry about is the $100 deductible for your major systems in the home. When I purchased my home, the seller had put it. It had that warranty as a part of the selling incentive, I guess. The initial paperwork was all handed to me at closing and I didn’t have to do any sign-ups. That was all taken care of. But I have renewed the contract with Home Warranty since then. I think we did it online and I didn’t have to speak to anyone to renew it. I use the credit card to sign up for another year. I paid the fee.
The claims process was very professionally done. I did it online. They had a contract technician depending on the item that needed to be looked at. It was within a day or two to get to us. The technician first did a survey trip and saw what needed to happen. He went back and ordered parts, then came back when the parts was in and made the repair. It was all positive. I pay the deductible upfront in the first visit. But that’s all part of the contract, so it went just as expected. I’d recommend them.
We’ve been very pleased with Home Warranty of America. When we bought the house, the warranty was part of the closing. And my husband did some research and we decided to go ahead and try them. It was good submitting a claim. A couple of times we had some people, referred to us, who weren’t that good. Then we called HWA and said that this was not right, and so they gave us another name or they went ahead and told us to go ahead and get a bid. So, they were very helpful.
They usually try to get someone out to us in a timely manner. In the beginning, it was quicker. And now, there’s some problem but not too bad because we call them when we don’t get someone quickly. We did go with their plumbing side of it as well. We’re not real sure about that because we had one person come out and he wasn’t able to really solve the problem.
We have referred other people to them. I usually tell others that it’s a really good situation because like most people, we have had new products and we want to be sure that they’re covered. And I tell them it’s something that you don’t want to deal with when something breaks down in your house and that HWA seem to be very helpful.
We bought a house and it was the first used one I'd ever purchased. Since I was in the car business for years, I was worried about the small things that could go wrong here and there that could add up. Our realtor recommended Home Warranty of America and they had been Johnny-on-the-spot with everything we’ve ever needed. Signing up was great. We signed up for a lot of things including the pool. We filed a claim for our air conditioner by phone and their reps were great too. The technicians who came were also good. There was one time though that it was really hot and the contractor put us on the backburner. Still, I’d definitely recommend Home Warranty of America. We’ve been with them for a little over two years and we've had a great experience. We’re just very happy with our warranty.
Our experience so far with Home Warranty of America is great. It was a gift from my realtor when I bought my home. She paid for a full year for us and we just kept it up after. We’ve been paying for it for almost nine years. I’ve heard a lot of horror stories with a lot of the other warranty companies but I’ve never had an issue with Home Warranty and that’s the reason we stayed.
Last year our refrigerator went out, and it was the compressor, and something else. They gave us a choice of either having a check sent to us or ordering a new refrigerator. We chose the new refrigerator. It was just time-consuming because they had to order it, go to Phoenix, and bring it here. Also our air conditioner went out. We’re in Arizona and you just can’t be in a 118 heat and no air. We had to get the preauthorization to have it fixed and it took a long time because there was a time difference and I had the tech here for over two hours waiting for Home Warranty of America to call us and give us permission to get it fixed.
Recently I went to get some stuff from underneath the kitchen sink. There was water. I looked and it was my garbage disposal leaking. I called and I filed the claim. Within just a day or so, they were here. They came prepared with a brand-new one. They said that the garbage disposal was cracked and that’s the reason it wasn’t working and we were getting water underneath. They fixed it right away and they were out within an hour. They did a very good job.
Home Warranty of America needs to keep on doing what they’re doing. We’re selling our home and by the end of the month, we’ll be gone. When we get our house in Ohio, I’m getting Home Warranty of America again. It’s the only company that stands behind what they offer.We haven’t had an issue with Home Warranty of America at all. I've told friends to just go with Home Warranty of America because Choice doesn’t cover pools and HWA does. We told the people buying this house to go with Home Warranty of America too.
We bought some rental properties where there would be repairs that need to be made, and that the repairs come in often at the time one least need them. Someone then told us about Home Warranty of America, and it was recommended, and we have been using it ever since. Whenever we had an issue, we made a phone call, or my wife would go online and fix it. If a problem is covered under the warranty, then it is taken care of.
One of their vendors, however, was slow in getting the job done, and we had to call to find out why. Once he got to the job, he never called HWA to say he was here and was going to take care of it, and he put it off for a couple of days. So, that was not too good. Instead of sending a repairman, they then sent a company out, because the repairman did not think he could handle the problem. That was one of the first times that something had happened, and it took over a week for them to get to it. I should not have to wait a week to get a call. I should be kept in the loop. Nevertheless, up until that point, everything was pretty pristine service. It is saving me money, and it is a benefit for any property owner to have that. Make sure that you have your property covered because the normal insurance won’t cover some things. I would recommend it.
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I'm a realtor and we know the service from Home Warranty of America, and we recommend them when we find it to be beneficial to a home buyer or seller. I call their sales rep directly if I need insurance and tell them what I am looking for and then they send me an invoice. Their reps will answer your question, but you need to read the paperwork before you submit a claim because their answers and contracts have some differences. Like all home warranties, they try to figure out a way to protect their best interest.
For my client Natalie's case, there was a miscommunication between HWA and the plumber. HWA didn't know the difference between a slab foundation, which was concrete on top of dirt, and a crawlspace foundation, which was wood over dirt. When the plumber communicated that there was a leak under the foundation of the house in the crawlspace, the home warranty understood that it was in the dirt, rather than inside the crawlspace. That should be covered, but they didn't cover it and it wasn't addressed. We had a thorough documentation of it and they should not use that same contractor from now on. HWA handled that situation poorly, but it was okay. American Home Shield was way worse.
I also have Home Warranty of America and I submit claims every three months. I have had a slightly better experience with the contractors approved by them than the other companies and the biggest competitive advantage they have is the ability to pay monthly, so there wouldn't be a $600 upfront payment from either a client or a property management and it is a monthly ongoing cost that can be deducted off of rental income.
My son had a policy with Home Warranty of America about two and half years ago and he suggested them to me. My sister also mentioned them. Signing up for them was fairly straightforward, but getting through on the telephone is difficult sometimes. When I file a claim and they tell me who's coming, I find out about the contractors before they get here. It's a policy that I do and so I speak to people and get recommendations. Yet the main problem is finding a contractor who's signed up with Home Warranty and also near Mannford, Oklahoma. Still, I would suggest others get Home Warranty of America if they're buying a home.
Having a home warranty is really important. We have Home Warranty of America and it's all been great. Every time we've called HWA, it's been good and they got my claim sorted out well. My wife's parents had them too.
The real estate agent that I bought my house from highly recommended Home Warranty of America. This may be the fourth year now that I've had my home warranty with them and it has been great for me so far and worth the money. The representatives have been very professional and courteous, and efficient, so that has been great too. Someone contacts me any time I've ever had any kind of problem whatever. They've been more than willing to try to work it out with me in any way.
The seller paid for the warranty for me in the first year and I continued it after that because it was beneficial and worked for me. Home Warranty sends an annual email or I get something in the mail that says that it's time for me to renew. They may even have a credit card on file, then I just have to approve the amount or, if I want to make any changes, agree for them to go ahead and charge my credit card, and then we keep on going. So, renewing with them has been easy.
I like that I can make the claim online. Except for one time, I went online to submit the claim, filled out the information that they asked for, then I got a confirmation email that the claim has been submitted and they inform me about the contractor that would contact me. Then, if I don't hear from the contractor within 24 hours, the Home Warranty reps tell me to call the contractor. But almost always, I hear from the contractor within a couple of hours, then we set the appointment and they come out and do the work. I pay the $100 deductible and move on to the next thing. So far, the contractors have been fantastic and I have not had any issues. They've been very accommodating and willing to go above and beyond to fix anything and work with the warranty company, so that has been great as well.
I'm about to get most everything either taken care of or done with repairs, so I'm going to keep on using the warranty until I sell the house. I highly recommend Home Warranty of America. Having a home warranty with them is very easy, stress-free, and convenient. It's nice to not have to worry about those small things that go wrong unexpectedly, like the microwave, the oven, the dishwasher, or the washer and dryer. Just pay the $100 deductible and they come and get the problem fixed.
I've been with Home Warranty of America for about 10 years. It’s like insurance. I file claims online, and those have gone well. They’ve been responsive when we get problems and overall, I’m satisfied with them. I suggest that people do their due diligence and if they think Home Warranty of America is worthwhile for them, they should do it.
My daughter, who's a realtor, found the house for me and she also had Home Warranty of America as her warranty provider. Their sales rep answered all my questions and she got me signed up with Home Warranty of America. Customer service is very good and they were nice when I submitted a claim with them on the phone, but it was hard for them to get someone around this area. Recently, the pipes underneath the floor had a leak and my floor space stayed wet. And the house seemed to settle in and my walls were cracking. I had turned my water off for three days before they got someone out here. But the contractors were very nice and kind when they came and they were able to fix the problem.
The previous tenants of the house that we purchased left us a policy from Home Warranty of America. We had used it while we were in our first year so, I continued it and have had it for three years now. It was very easy to submit the claim I had over the phone. Their reps were great. They gave us exactly who to call and they called back right away when I needed them. The technician came the next day and he was very good. Having a home warranty is very important. The hardest thing is to get someone to answer my calls and show up so, just not having to look for someone makes a home warranty worth it to me. I have recommended Home Warranty of America.
Home Warranty of America has been great. We’ve had several issues since we moved in, and they've always been very good about responding and taking care of the issues. But the one aspect that I was not crazy about was when we had an issue with the roof and they did not have a roofer in the area. So we had to hire our own roofer and then we would be reimbursed. I’ve yet to find a roofer who is willing to do that work that way, which has been frustrating, but otherwise, I’ve got no complaints. I've called in seven claims with HWA and six of them have been handled quickly, competently and completely. Everything's been good. It’s been probably the best insurance of any kind I’ve ever bought. I just look at the roofing issue as more of having been unable to find somebody. I’m not that frustrated with the home warranty, it was just it got to be so time-consuming and I got frustrated with it, so I just put it off. Overall, I would recommend them.
My experience with Home Warranty of America was good and I had them for a couple of years. Home Warranty of America was the only one I wrote the phone number and called. After that, I was looking to switch. But then I heard stories about other companies and I figured that I just keep Home Warranty of America. So I stayed with them. Submitting a claim to them has been easy. They have it online now, but most of the time, I called them and tell them what the problem was, then they send someone and that was it. I paid over the phone. There was only one time when the vendor they sent didn't really fix the problem. So the next time I had an issue, I told them I don't want that specific vendor, and they got me somebody else.
I have mixed emotions on signing up with Home Warranty of America. Sometimes, I've been super glad that I've had them. And sometimes I feel that it's a big waste of money. Oftentimes, when something is wrong, they always have an excuse. Things that I felt that should have been in the diamond level, but they weren't. So I'm sometimes frustrated with them. There have been times where something broke down and it had to be replaced. But they said that it wasn't covered by the insurance, and there was always a reason why they cannot cover it. With the way things are done now, they weren't done when it was put in, and that was stupid. They should cover it and not have an excuse for why it was going to cost me a boatload of money when it should be covered. I wouldn't recommend Home Warranty of America to others.
We've had Home Warranty of America for about three years now and we had a good sign up process. We submit our claims online as it is quicker compared to doing it over the phone. Our interactions with their reps have been fair and their contractors were fine. However, better contractors with honesty would make it a better experience.
I'm retired now and I live by myself. I figured having a home warranty would be easier for me for different failures throughout the home. Home Warranty of America was more commonly used and signing up for it was rather easy. I recently had a claim here and I wasn't too happy about the way that they went about it. The pipe in my main sewer line rotted out and the cleanout plug fell out of it. They refused to pay for the clean-up because they said that the plug wasn't covered. But the failure in the pipe was what caused the plug to fall out. They wouldn't understand that if the pipe hadn't failed, the plug wouldn't have fallen out and there wouldn't be any clean up. They paid the plumber to fix the pipe but they charged me the clean-up and it cost me $270. But with the other claim that I had about a year and a half ago, I was satisfied with what they did.
Home Warranty of America was the company that that the mortgage company and the realtor worked with and it was the one that the real estate agent recommended. Signing up for the service was pretty simple. They sent us some documents and we filled them out. Our experience with them has been generally good and we've renewed with them. So far, our interactions with the representatives have been good. When we contacted them, they always got back with us within a reasonable length of time.
Usually, we submit claims over the phone and most of the claims are taken care of within a few days. We've had two things go wrong in the first year that we've had our house. The submission process for one claim was good. But with our claim for the furnace, it was a little hard because they said that they were going to repair the furnace, but they ended up replacing it, which was fine, but that took a little longer than planned as we live in an area where there are not a lot of people that want to work with any home warranty company. Nevertheless, having a warranty with Home Warranty of America is a good safety net and it's worth the money.
Home Warranty of America was recommended by a relative. I did some research and looked at five companies. However, HWA offered more stuff than the others. Signing up for the service went okay and when submitting a claim, I do it over the phone. The reason being is I don't have to turn on to a computer. I want to reach out to someone immediately and explain to them over the phone what's going. But, I've had some problems with getting providers in the local area. And getting them to respond, I've had to call them back two or three times.
One time, the wrong part was shipped to me and not to the service person. And he had to make a separate trip because we had to wait until the right part came in. And then, the last guy who fixed my dishwasher disposal wanted to double charge me because when he came to the house he didn't have all the parts. He wanted to charge me again for a second visit on top of the initial visit. So, each visit was a separate charge on top of the service that was provided. I had to call it in and complain about it to Home Warranty of America. I told them I didn't understand. I had one guy when the part was broken, he didn't charge me anything. He just said they sent the wrong part and told me to wait until the right part comes in. He came over and fixed it. There was no problem. I was actually trying to get him to come back again.
Each time, it's a different contractor and I wish they would send the same people again. The last guy was a very bad experience. That was the first time I had to call up and complain about someone and explain the charge. Other than that, their customer service representatives are okay. I call them and have them re-assign me to someone else when a contractor says they're overwhelmed or busy. Overall, when there's a problem I call HWA and someone comes out. Once the job is done I have no problems. I have already recommended them to my sister, but she's having similar problems too.
I was a first time home buyer in December 2010 and the people I bought my home from gave me advice on home warranty and recommended Home Warranty of America. I've had Home Warranty of America since then and it has been so far so good. Normally, when I call in with whatever problems that I’m having, they take it from there, then they call me up and give the name of whoever they picked and will be sending out so know who I am expecting.
In all the years I've had Home Warranty of America, there was one contractor I wasn’t pleased at all. My oven had gone out right before Thanksgiving and I had all my family coming down. I had to keep calling the people and they told me that couldn’t make it out before Thanksgiving, so I told them to forget it. I called Home Warranty again after the holidays, and I didn’t know that I had to file a separate claim for my oven and my range top. My husband ended up calling in the range because we didn’t really worry about the oven as we already bought ourselves a little miniature one that will help us make it through.
I would highly recommend Home Warranty of America because they’ve been very fair with me. When I’ve called in, I’ve never lied to them about anything and I’ve told them everything as it happened. I’ve been pleased with them and I’m sure they’ve been pleased with me as a customer. I also pay on time so they have no problems with me.
The warranty came with my house when I bought it years ago. I've had Home Warranty of America for over 10 years now and it's been very helpful. I won't be able to afford the repairs without them and I wouldn't be able to find vendors that actually come out and do it. They trust the person that comes out and I can trust them too. They also figure out what I need. If I don't really need the service done, they don't recommend to get it done. I've been submitting claims over the phone for years. I like to talk to somebody person-to-person. But a couple of times I also did it online and they got right with me. Sometimes the vendor comes out same day or sometimes the next day.
The water heater went out last year and Home Warranty of America had to replace it for us. The first company that we called concerning the situation would not work on the water heater because they said that Home Warranty was too slow on paying. We've also been told is that it's hard sometimes to find companies that would work on appliances through them because of that. But the guy that we actually got to come out here and replace the water heater never complained or said anything about it. So, I suppose he was not perturbed about however long it took Home Warranty to pay. He just came and brought the new water heater. Then he filed the paperwork, I paid my $75 co-pay, and we never heard another word.
One time, we also called Home Warranty to file a claim for our garage door that was broken. We assumed that the garage door itself was going to be covered but they told us that they did not cover that. All they covered was the mechanism that made the door open and close. But that was not the problem. It was the door itself that got stuck. So it was one of those things that we had to find out the hard way what are and aren't covered by the warranty. Right now, I got rid of the appliances I had and I have all brand new appliances in my kitchen. So I want to know if the new ones are automatically covered or if I have to call and tell them about it. I hope not to have any problem with these new things for a long time, but I want to know if they are still covered since I have the insurance.
I was buying an older home, so I looked into acquiring a home warranty. I heard about Home Warranty of America from the title company when I bought my house. I've had Home Warranty for a little over a year and my interactions with the reps have been fine. I've submitted claims both by phone and online, and I've had a couple of claims with them. In a recent claim, an electrician came over. He's a very nice guy and he was very professional. Unfortunately, I found out that a component of the bill that I thought was warrantied actually wasn't covered. But the electrician took care of some other electrical things for me while he was there. He's coming back this weekend and I'm paying him to have these issues addressed. I'm satisfied with Home Warranty of America. The only thing was, I didn't realize what was and what wasn't covered. Nonetheless, I've told everybody to go ahead and get a warranty with them.
When I was signing up with Home Warranty of America for service, the reps I dealt with were courteous and I felt comfortable with them. They were good when I submitted claims, too. I was not absolutely crazy about the fellow who came here for one of my appliance claims. He was a little bit rude. Maybe he was just quiet but I did not like his personality. The plumber who came did an excellent job. He was very friendly and I liked him, and I've had him twice. I requested him back the second time.
HWA's service has been fine. The only thing I'm not too happy is that the prices keep going up. And then they raised the amount that I had to pay the vendor. It's costing me $900 a year. And it's getting a little bit too expensive for me. So if it goes up next year, I may not have a warranty. It's one of the things I can get rid of if I had to. I like having it but I can live without it. But other than that, I would recommend HWA.
A home warranty was required when we purchased our house and and the warranty on it expired that time. We've been with Home Warranty of America for years now and submitting a claim to them was easy. Most of the time I do it online now but if I'm not with the computer or I have questions I call them. I've had several repairs done and the quality of work performed by the contractors was very good. The only problem I had was when they didn’t repair the electrical problem with my box and it was in the summertime. But I wasn’t going to let my food spoil either or go without the air condition because it was in the dead of summer. Also, while I've no complaints so far, everything is increasing with Home Warranty of America. Still, they are a good insurance to have on your home because you’d never know when you'll need them.
This company does everything it can to avoid paying claims. They just quote you their exclusions and try to weasel out of payment. Their customer services workers are rude. Do not use them. I will find a better company.
The homeowner of the property that we purchased had used Home Warranty of America and it was more or less transferred. So, we took it over from there. And we knew that we would need it for our house to be covered just as it has been covered. When we signed the papers to buy the home, we knew it that time that we were going to continue the policy and the homeowner had it paid up to a certain time. And when that elapsed, we automatically picked it up.
When I called about a claim, the person that I've spoken with has always been courteous. I don’t live in the home. Our family mama lives there. So, when I am told that there is some service that needs to be given, I call and make the connection myself. And then Home Warranty tells me who they are going to send to do the work and approximately what day and time. I'm satisfied with that. The contractors get right back to me and set it up within the day. And within a day usually meant tomorrow if I called today. The service is being done depending on whoever the person will be home to receive their service. It's just that the call is a little high and it has been constantly going up every year.
Having a warranty is very good. But considering the money that I have paid for over the period of four years and the amount of service that I have had to ask for, you have to weigh it both ways because had I just put so much aside in a cup and did what I had to do, I would be ahead dollar-wise. It is a security measure but then anywhere from 7 to $800 a year for a coverage, only used it once a year and pay $75 upfront and so you think maybe I just gave 50, $600 and I didn't have that much problem. But it's all of the instruments. I pay house insurance and automobile insurance and I don't use it so that's what I'm saying about the homeowner's insurance. I do it but then don't really use it all the time. But I have been satisfied with the company. They deal fairly with me. When I call them, they're polite and prompt. But there are other companies that offer the same service and one should check around before taking a contract for a year.
I signed up with Home Warranty of America years and years ago and I’ve been happy with them. I’m also a realtor so I’m very familiar with them and I would definitely recommend them. I prefer submitting claims over the internet because I can do it even if it’s the middle of the night. Their timeliness in getting things repaired has been very good as well.
I’ve always had my stuff covered with home warranties but my previous provider did something unpleasant so I left them and joined Home Warranty of America. Signing up over the phone was quick and easy. They sent me an application form in my email. I read through it, signed it and sent it back. The warranty companies are all basically the same thing to me. I just asked if everything was covered and they said yes. But when I started to pay, I asked them if both my refrigerators were covered and they said no. That surprised me. I had to pay an extra amount for the second refrigerator and I didn’t like that too much. But it was a one-time fee and I paid it.
My first claim was for the refrigerator's temperature gauge, which tells you the inside temperature on a readout outside the fridge. Something went wrong with that adjustment and it kept blinking and making this ringing sound. It would also automatically change on its own and ding. It was very annoying. They sent somebody over and he replaced something eventually. But that repair lasted for a couple of weeks and then it started dinging again. He didn’t fix it but the claim was closed since the problem didn't show up for that long. I tried to get the money and find out what it was but they don’t know what it is. It comes and goes.
I also have a claim for my water heater open right now. I called them and paid the $75 but the contractor said he couldn’t get the same model because its manufacture was discontinued. He couldn’t get a replacement that size so he had to buy a bigger one and then he had to bore a bigger hole and hook it up. And since Home Warranty of America said that they don’t pay for adjustments, now I have to pay $500 to the contractor when he comes to install it. I wasn’t too happy with that at all.
Home Warranty of America is saying that in order for me not to pay any more money, then every appliance that I have in here must fit as the original one. They didn’t tell me manufacturers can’t modify, adjust or upgrade their appliances because that is going to cost me money and that is unfair. So far, I haven’t had any success with Home Warranty of America but I am still willing to wait and see. I hope I don’t run into a big problem like with my air-conditioning. I talked to the manager to ask if they had any more surprises that I should expect, but he said that it was covered.
I submit my claims with Home Warranty of America by phone and I get immediate results. They respond very quickly, and no matter what I've had to get done, I've paid $75. The contractors they've sent have all been very good and very personable. We had an air conditioner that went kaput during the middle of the summer in Arizona. The gentleman who came out to fix it did what he was supposed to do.