Home Warranty of America Reviews

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About Home Warranty of America

Home Warranty of America offers warranty plans that protect you from the high cost of unexpected repair bills. The company provides repairs from its network of qualified service technicians. You can choose from one of Home Warranty of America’s two plans that cover more than 20 systems and appliances to find a solution that works best for you.

Pros
  • High coverage limits
  • Nationwide coverage
  • Energy Star appliance upgrades
Cons
  • Wait times for scheduling
  • Some reviewers were unhappy with customer service

Featured Reviews

Lubbock, TX
Verified purchase
Claim made 6/25/2023 about Central A/C not cooling. … 1st tech did nothing so I called and claim was reassigned & 2nd tech was a no show. No expediting the 3rd claim and still wai...

Read more

West Bloomfield, MI
Verified purchase
Home Warranty of America recently got purchased, so the whole process has changed and has become very difficult to manage. … I'm very frustrated with their process and their servi...

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Home Warranty of America coverage

Home Warranty of America has multiple coverage options, so you can choose what best suits your needs. The company offers warranties in all 50 states and has a network of service professionals. For existing homeowners, Home Warranty of America offers two levels of coverage:

  • Premier: The Premier Plan is the most affordable plan for existing homeowners. It covers more than 20 major household systems and appliances, and you can add coverage for individual items such as well pumps, stand-alone refrigerators and more.
  • Premier Plus: The Premier Plus Plan covers all major systems and appliances, including air conditioning (which isn’t covered by Premier).

Both of these plans have 13-month warranty periods. You can also add GreenPlus, which qualifies you to replace old appliances with energy-efficient models, and OrangePlus, which covers additional components and services, including water softeners and re-keying services.

Home Warranty of America also has home warranty plans for those buying or selling a home. Under these plans, coverage options may vary by state. The company offers 13-month coverage contracts in its Gold, Platinum and Diamond Plans with optional sellers’ and buyers’ coverages. These plans can only be purchased by a real estate agent.

» RELATED: Do I have a home warranty?

Home Warranty of America Plans

The Premier and Premier Plus Plan provide protection for the following items:

Optional add-on coverage is available at an extra cost for the following items:

  • Limited roof leak repair
  • Pool/spa combo
  • Saltwater pool (includes pool/spa combo)
  • Well pump
  • Septic tank pumping
  • Second refrigerator
  • Stand-alone freezer
  • SEER/R-410A modifications
  • Septic system
  • Sprinkler system

Home Warranty of America cost

The cost of Home Warranty of America’s plans vary based on your location and the trade call service fee option you choose ($75 or $100) as well as any add-on protections. We requested a quote for a less than 5,000 square foot home in Houston, Texas, and received the following prices for each plan:

  • Premier Plan: $48.33 per month
  • Premier Plus Plan: $60.84 per month

We also received the following prices for optional add-on coverage:

For a home in Houston, Texas, at the time of publishing. Price may vary by location.

Home Warranty of America provides 13-month terms — most other home warranty companies only have 12-month contracts. The higher of its two service call fee options is on the pricier side at $100, but it's not out of the average range for the industry, which is $60 to $125.

Home Warranty of America coverage exclusions

In some instances, there are parts of otherwise covered items that will be excluded from coverage. It’s important to read your contract to fully understand what coverage for each item truly entails.

Home Warranty of America does specify some coverage exclusions, which is typical for all home warranty service plans. Often, parts that are not essential to the item performing its core function may be excluded. For example, dishwashers are covered by both of HWA’s plans, but racks, baskets, rollers and door seals are not covered. Similarly, the electrical system coverage won’t cover items like fixtures.

You can find a full list of exclusions in Home Warranty of America's sample contract.

Home Warranty of America claims and coverage limits

Claims can be submitted online or through the company’s toll-free number 24/7, including holidays. Emergency services can be rushed at HWA’s discretion. Someone over the age of 18 must be present in the home during the repair.

To request service from Home Warranty of America:

  1. Submit a claim online or over the phone as soon as an issue is discovered.
  2. HWA will contact an authorized technician within 48 hours to schedule your requested repair.
  3. Pay the service call fee ($75 or $100, depending on your plan).

Should the repair fail or the same issue reoccur within the service recall period, HWA will send a technician to complete new repairs without charging you a service fee or any additional costs.

Coverage limits

Home Warranty of America’s coverage limits per term are no more than $5,000 per covered item or $15,000 total per contract term. None of its plans cover preexisting conditions, which is standard in the industry.

Specific coverage limits and maximum payouts depend on the appliance or system in need of repair or replacement — these are outlined in the chart below.

Home Warranty of America FAQ

What is Home Warranty of America?

Home Warranty of America is a home warranty company that offers both buyers and sellers coverage. It is available nationwide.

How does Home Warranty of America work?

Customers choose the coverage plan and add-ons they would like before entering a contract with Home Warranty of America. They can then file a claim when they need service performed on any of the covered items in their home.

Is Home Warranty of America legit?

Home Warranty of America has several aspects that stand out and make it a good option for homeowners looking for system and appliance coverage.

The company’s Premier and Premier Plus plans offer substantial coverage for homeowners, and you can opt for affordable add-ons that increases the value of your contract.

​​» MORE: Is a home warranty worth it?

Where is Home Warranty of America available?

Home Warranty of America is available in all 50 states and Washington, D.C.

Does Home Warranty of America require a home inspection?

No inspection is required, and the company states you will not be denied coverage based on the age of your home, systems or appliances.

What is Home Warranty of America’s cancellation policy?

You can cancel your contract at any time, but you need to cancel within 30 days to receive a full refund. If you cancel after 30 days, you’ll need to pay a cancellation fee of $30 or 10% of the contract fee, whichever is less. Overall, we’ve seen far higher cancellation fees among other companies.

What is Home Warranty of America’s premium coverage option?

Premium coverage expands your standard coverage to include protection for equipment and parts that aren’t standard to home warranty contracts, including fixtures and accessories like showerheads or dishwasher racks. The plan covers more than 30 items.

How do you renew your coverage with Home Warranty of America?

You can renew your warranty online. Login to your account, select the coverage you want and renew.

Does Home Warranty of America cover old appliances?

Yes, Home Warranty of America covers old appliances. There are no age restrictions on appliances. There are also no required inspections. The only requirement is that your appliances are working and functional at the time of purchase.

How does Home Warranty of America compare?

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Home Warranty of America Reviews

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    Page 1 Reviews 0 - 10
    Customer ServiceClaims Handling

    Reviewed May 7, 2025

    Horrible. Nothing but issues when trying to file a claim. How are they still in business. They have an area that says file a claim online and when you try to hit the submit button it says invalid. You try to call and it takes forever to get a hold of somebody.

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    Customer ServiceClaims Handling

    Reviewed May 6, 2025

    Do not waste your money with these people. They don’t help at all. Everything is a “there is nothing they can do”. Customer service is the worst when that’s the main thing consumers are looking for. Whole process of filing a claim and getting service is a bunch of bull.

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      Customer ServicePunctuality & Speed

      Reviewed May 2, 2025

      Worst company to work with. They state appointments are scheduled, when you call to confirm the repair with the assigned company, they do not have any repairs scheduled. When an appointment finally gets scheduled, they cancel. You will not be able to reach their customer service number. And the online claims is run by AI. So they take your money and do no repairs. Find another company, this one is a waste of money.

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      Claims HandlingSales & Marketing

      Reviewed April 25, 2025

      If I could leave negative stars I would. This place is a scam. They train they employees to not place notes about cancellation requests and instead the employees place false notes about offering a free month or they place notes about questions of a prior claim, but they don't actually send in the cancellation request and they continue to charge you. I will be contacting the proper authorities to report them.

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      Customer ServiceClaims HandlingCoverageTechSales & Marketing

      Reviewed March 28, 2025

      I usually don’t write reviews but I feel I need to write this to warn others: If you’re thinking about joining Home Warranty of America (HWA), run. If you value your money, don’t waste it here. If you’re already a member, try opening a claim and see for yourself how they operate. This company is unethical, rude, and completely untrustworthy. They do everything they can to avoid fixing problems while still taking your money. They make false promises, they deny claims, send out unqualified technicians, and delay claims endlessly. It’s a scam.

      I opened a claim in March for a simple ejector/sump pump not working. HWA: didn't bother to tell me that this is not even covered by my plan, instead they Charged me $75 per visit for a technicians to come and tell it's not working & it's covered. The technicians they sent was unprofessional and unqualified—people I would never let into my home if I had a choice. I was only 2 days into my contract, and this was the first service call I opened, I immediately decided to cancel my contract, HWA took a whole of service fee plus a cancellation fee totaling over $150 for just 2 days of coverage, they took my money and gave me nothing in return. I am writing this so that others don’t make the same mistake I did. Stay far away from this company. If they respond to this review, don’t believe a word they say—it’s just more lies. Home Warranty of America is a scam.

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      Customer Service

      Reviewed March 27, 2025

      This is the worst company ever. My husband and I purchased the highest plan when we closed on our home. The first red flag was when they denied us for the rekeying request that we put in, and that was one of the main benefits we loved. So no no no will I ever recommend them to anyone. Let’s not forget the customer service….Can we say HORRIBLE!!!! The reps don’t know how to explain the plans and get upset because you’re asking questions about something you paid for. Lastly, they love to blind transfer your calls. So run run run as fast as you can from this company.

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      Claims Handling

      Reviewed March 27, 2025

      The worst, horrible, unprofessional, do not trust their customer, do not act in good faith, find a way not to approve claims. Should not have invested 10yrs with this company. Be aware and do your research.

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      Customer ServiceClaims HandlingCoverage

      Reviewed March 26, 2025

      In short, the salesman on the phone guaranteed me that HWA was honest and always took care of the jobs they covered. I had a bad experience with a previous home warranty plan where they deemed permits out of scope. HWA said they always cover the costs and I am only liable for the service call and premiums. Then I had a leak behind a wall - not only did I need 2 separate claims (one for the leak and one for the drywall), they would not cover all the drywall damage even though it was covered in my policy. Stated very clearly in my policy that "drywall" was covered, they would only pay for the hole the technician cut to access the pipes.

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      Price

      Reviewed Feb. 13, 2025

      Had dishwasher problem December 2024, stop mid-cycle, called HWA, I paid 75 $ service call fees to HWA, technician came and decided replacement is more cost effective than repair. HWA emailed me 246 $ Lowes gift card in January 2025. > Is that a joke? Cheapest dishwasher cost around 300- 400$ and installation fees around 150- 199$, overall cost for cheapest dishwasher replacement is 500- 600 $, and they would pay only 246 $ in total for the replacement of my old but high-end GE dishwasher. > What a JOKE!!! > HWA is a joke.

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      Customer ServiceClaims HandlingTechRefunds & Payouts

      Reviewed Feb. 9, 2025

      I put my claim in for my refrigerator repair on Jan 17th and was given a repair date of the 24th with Goodman Home Solutions. They rescheduled to the 27th due to backlog. On the morning of the 27th Goodman called to reschedule again with the excuse that the tech was having vehicle problems. Their new date for me would be Feb.7th. I asked for them to send someone else and was told that was the only tech available for my area I called Home Warranty to set me up with another company. They gave me Whirlpool Company for the 29th. I called Whirlpool on the 28th to make sure and was told they did not have me in the system. Called Home Warranty back and was assured Whirlpool would come. On the 29th no one showed.

      Call Home Warranty back and was given a new company to come on the 31st.. Called this company and was told that I was scheduled, but they were only coming to diagnose the problem, get approval to do the work from Home Warranty and then order the parts needed which could take 3-7 business days. My food was being stored in coolers during all of this time. I called Home Warranty and asked if they could get someone out that could get this done sooner and was told no. I asked them to cancel this claim and refund my deposit and was told that the deposit would not be refunded because the repair company had been paid up front. I still canceled and brought a new refrigerator that was delivered on Feb. 1st. The not so funny part is that Goodman Home Solution contacted me on Feb 7th that their repairman was headed to my home. Extremely unhappy with Home Warranty of America.

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        Home Warranty of America Company Information

        Company Name:
        Home Warranty of America
        Website:
        www.hwahomewarranty.com