Home Warranty of America

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Home Warranty of America
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Home Warranty of America

 3.6/5 (798 ratings)
  • 5 stars
    293
  • 4 stars
    161
  • 3 stars
    97
  • 2 stars
    61
  • 1 stars
    186
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Home Warranty of America

About Home Warranty of America

At Home Warranty of America, Inc. we have built our business on simplifying the lives of our customers and helping them immediately, in times of great need and uncertainty. We strive to always offer our customers fast, easy solutions with our network of qualified service technicians.

    Overall Satisfaction Rating

    • 5 stars
      293
    • 4 stars
      161
    • 3 stars
      97
    • 2 stars
      61
    • 1 stars
      186

    Pros

    • ENERGY STAR appliance upgrades
    • High coverage limits
    • Nationwide coverage

    Cons

    • Service scheduling wait time

    Bottom Line

    Home Warranty of America provides advanced coverage options at a reasonable rate. While it can take up to 48 hours to schedule a service, benefits like ENERGY STAR certified appliance upgrades really set the company apart.

    Top Home Warranty of America Reviews

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    Rated with 5 stars
    Verified

    Submitting a claim to HWA is very simple and easy. Everybody has been professional, and they usually give a time when the contractor will contact us. I’m very satisfied with them....

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    Rated with 5 stars
    Verified

    I just call them and they send quality people out, and they take care of it. The techs don't give up. They keep going until they get the thing fixed, and that's greatly appreciate...

    Read full review

    Home Warranty of America plans

    Home Warranty of America has been protecting homeowners, buyers and sellers for decades. They have multiple coverage options, so customers can choose what best suits their needs. They offer warranties in 49 states (excluding California) with a trusted network of service professionals nationwide. For existing homeowners, Home Warranty of America offers two levels of coverage.

    • Premier: The Premier plan is the most affordable plan for existing homeowners and covers over 20 major household systems and appliances. You can also add on optional coverage for extra individual items such as well pumps, stand-alone refrigerators and more.
    • Premier Plus: The Premier Plus plan covers all major systems and appliances. It includes their Premium Coverage option at no extra cost, which adds 25 additional items, like plumbing fixtures and toilet replacement.

    Both of these plans have 13-month warranty periods. You’ll also have the option of adding GreenPlus, which qualifies customers to replace their old appliances with energy-efficient models, and OrangePlus, which covers additional components and services, including water softeners and re-key.

    In addition, Home Warranty of America also offers home warranty plans for those buying or selling a home. Under these plans, coverage options may vary by state. 13-month coverage contracts are available with Gold, Platinum or Diamond Plans that each have optional sellers’ and buyers’ coverages. It’s important to note that these plans can only be purchased by a real estate agent.

    Home Warranty of America cost

    The average cost of Home Warranty of America’s coverage is $41–$54 per month for existing homeowners. Costs vary based on the trade call service fee option chosen ($75 or $100) as well as any add-on protections.

    PlanService call feeAverage monthly cost
    Premier Plan$75$44.62
    $100$41.15
    Premier Plus$75$53.46
    $100$50.38

    Home Warranty of America provides 13-month terms, compared with other home warranty companies who only have 12-month contracts. We find their prices to be pretty fair overall and the cost about average when it comes to industry standards. The higher of their two service call fee options is on the pricier side at $100, but not out of average range for the industry, which is $60–$125..

    Home Warranty of America coverage

    The Premier plan provides production for the following items:

    • Built-in microwaves
    • Burglar alarm systems
    • Ceiling and exhaust fans
    • Central vacuums
    • Dishwashers
    • Doorbells
    • Ductwork
    • Electrical systems
    • Exhaust fans
    • Garbage disposals
    • Garage door systems
    • Heating system
    • Ice maker
    • Instant hot water dispensers
    • Kitchen refrigerator
    • Plumbing
    • Ranges/ovens/cooktops
    • Sump pumps (permanent)
    • Trash compactors
    • Toilets
    • Washers/dryers
    • Water heaters
    • Whirlpool bathtubs
    • Air conditioning

    The Premier Plus plan is the more comprehensive choice for existing homeowners to consider. The plan covers everything included in the Premier Plan plus additional items including increased toilet replacement protection, plumbing fixtures, faucets and showerheads.

    Optional add-on coverage is available at an extra cost for the following items:

    ItemCost per month
    Pool/spa combo, saltwater pools$11.54
    Roof leak repair, septic tank pumping$3.85
    Second refrigerator, stand-alone freezer$2.69
    SEER/R-410A modifications$5.77
    Septic system$3.86
    Well pump$6.54

    Home Warranty of America also offers two add-on packages:

    The GreenPlus add-on includes coverage to upgrade appliance replacements with ENERGY STAR qualified products. Includes dishwashers, refrigerators, clothes washers, heating system replacement and water heaters.

    The OrangePlus add-on includes coverage for water softeners and re-key, provides the removal of defective equipment at no extra charge and increases coverage limits for the following items:

    • Code Violations/Permits up to $250
    • Professional Series Appliances up to $2,000
    • Toilet Replacement up to $600

    Home Warranty of America coverage exclusions

    In some instances, there are parts of otherwise covered items that will be excluded from coverage, so it’s important to read your contract to fully understand what “coverage” for each item truly entails. Home Warranty of America does specify some coverage exclusions, which is typical for all home warranty service plans. Typically parts that are not essential to the item performing its core function may be excluded. For example, while dishwashers are covered by both of HWA’s plans, racks, baskets, rollers and door seals are not covered. Similarly, the electrical system coverage won’t cover items like fixtures. You can find a full list of exclusions on Home Warranty of America's sample contract.

    Home Warranty of America coverage limits

    Home Warranty of America’s coverage limits per term are no more than $5,000 per covered item or $15,000 total per contract term. Standard across home warranty companies, none of their plans cover pre-existing conditions. Specific coverage limits and maximum payouts can depend on the specific appliance or system in need of repair or replacement, outlined in the chart below.

    ItemHome Warranty of America’s coverage limit
    Electrical or plumbing rust and corrosion$2,000
    Heating systems, tankless water heaters, well pumps, saltwater pool equipment$1,500
    In-ground pool and spa equipment, water heaters, stand-alone ice makers or freezers$1,000
    Ductwork and plumbing systems$1,000 for inaccessible items
    Roof leak repair, septic systems, toilets, water softeners$500
    Burglar and fire alarm systems, ceiling and exhaust fans, central vacuums$400
    Refrigerant$10/pound

    Home Warranty of America claims

    Claims can be submitted 24/7, including holidays, online or through their toll-free number. Emergency services can be rushed at HWA’s discretion. Someone over the age of 18 must be present in the home during the repair.

    How to request service from Home Warranty of America:

    1. Submit a claim online or over the phone as soon as an issue is discovered.
    2. HWA will contact an authorized technician within 48 hours to schedule your requested repair.
    3. Pay the service call fee ($75 or $100, depending on your plan).

    Should the repair fail or the same issue occur again within the service recall period (90 days on parts and 30 days on labor), HWA will send a technician to complete new repairs without charging you a service fee or any other additional costs.

    Home Warranty of America FAQ

    What is Home Warranty of America’s premium coverage option?

    Premium coverage expands your standard coverage to include protection for equipment and parts that aren’t standard to home warranty contracts, namely fixtures and accessories like shower heads or dishwasher racks. The plan option covers 30+ items.

    What is Home Warranty of America’s cancellation policy?

    You can cancel your contract at any time but need to cancel within 30 days to receive a full refund. Cancelling after 30 days will include a small cancellation fee of $30 or 10 percent of the contract fee, whichever is less. Overall, we’ve seen far higher cancellation fees among other companies.

    Is a home inspection required by Home Warranty of America?

    No. No inspection is required and you will not be denied coverage based on the age of your home, systems or appliances.

    Is Home Warranty of America worth it?

    Home Warranty of America has several aspects that stand out and make it a good option for homeowners looking for coverage for their systems and appliances.

    Home Warranty of America’s record of satisfied homeowners, focus on fast, effective and professional service and number of coverage choices, making it a top choice in home warranties. Both the Premier and the Premier Plus plans from Home Warranty of America offer substantial coverage and peace of mind for homeowners. Our favorite features include the Premier Protection plan, which adds coverage for parts like fixtures and appliance accessories. This coverage is not common to home warranty service plans, and it’s an affordable add-on that really extends the value of your contract. Additionally, the GreenPlus and OrangePlus add-ons make Home Warranty of America one of the most inclusive providers we’ve seen.

    Home Warranty of America Reviews

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    3 featured reviews
    How do I know I can trust these reviews about Home Warranty of America?
    How do I know I can trust these reviews about Home Warranty of America?
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    Page 1 Reviews 0 - 10
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 27, 2020

    Home Warranty of America did a good job at replacing my dishwasher that went out in the first year I had them. So, I renewed my coverage. The claim submission experience could be a little better. They say that in the area I live in, company-wise, they're very short-handed on who they can use to provide the services to their customers. The only company that they use to service this area is Sears which is terrible when it comes to their appliance repairs. HWA almost lost me as a customer after the first year because of what I got put through by having to use Sears Appliance over the dishwasher. They made things a little bit better though and after three weeks of battling with the situation, they cashed me out and allowed me to purchase my own dishwasher.

    The Sears techs did not know what they were doing. They came out to replace parts on my gas range top and they didn't even ask if it was propane or natural gas. They just diagnosed it, ordered the parts, and when the parts came, they put them in. I went to the kitchen later that evening and turned my burner on. The flames shot up at least 8 inches in the air. My hair is shoulder-length and if I hadn't jumped back, I would have burned my hair and my face. I told HWA that the Sears service guys will never set foot in my house ever again and that if they don't have another way to offer me to use the warranty, then I'd be canceling.

    HWA told me that I can do the cash-out option each time. But, what I would have to do is choose my appliance company, send them out, pay the $100 deductible, figure out what's wrong with the item, have them submit the invoice, and then Home Warranty of America would determine whether or not they would replace it, or pay for the parts to be ordered and fixed. This is what I've done over the last two years because we had that issue with Sears. When I was able to bring out my own appliance repair person and submit the information to HWA, things have been perfectly fine.

    I had my chosen appliance repair person come out and fix the range. They ordered the proper parts to switch it back to propane then it worked for another year. Then, my 18-year old oven stove decided to go poof. When that happened, I did the same thing. The same tech came and he estimated what was wrong with the range. The cost was going to be over $800 and I told HWA, "You're talking an 18-year-old stove. Why would we put $800 for the parts into a stove that I can go out and get one for $1,500? That doesn't make any sense." So they switched me over to the department that handles the cash-outs. The make and model of my stove sells from $1,400 to $3,000. HWA treated me very fairly and I was very impressed. The gentleman sent over the estimate and HWA got back in touch with me and said they were willing to cash me out for $2,500.

    HWA gives me a choice between a paper check which can take up to three weeks or go with this company they work with called Tango which will send me a link where I can choose the gift card that I would like to have to purchase my new equipment. Tango deals with Home Depot and a bunch of other companies. I can go shopping for what I want, choose my stove, go back online, choose my gift card for where I'm going to purchase, and then things are instant. My gift card was there within three hours with $2,500. I do my order, walk up to the register, show them my phone and the girl there scans the barcode and puts the reference number in the register. That wipes off the gift card and the money goes straight to Home Depot. Then, my item is ordered and I set up a delivery date. The first two times I used HWA were not in my favor. But, they made a very good comeback.

    Home Warranty of America response

    Hello Jessica. Thank you for your thoughtful and detailed review. It means a lot when our customers share their experience. We place our customer experience and satisfaction as one of our top priorities, and your review reaffirms the constant efforts we put in every day. Lastly, we hope to continue earning your business leading into the future. Best regards, Tom/Digital Care.

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      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: Dec. 18, 2020

      Claims through Home Warranty of America can be challenging at times. We're in lower Alabama, so it's kind of southwest corner and is about three miles from Dothan. They're going, "Where's Dothan?" While Dothan has a pretty good-sized city population, it's tough sometimes to get really good craftspeople out here. The air conditioners were the first thing they started working on and they'd come out here and charge it up, and then it wouldn't work. They'd come back and, "Well, looks like we leaked some Freon. We'll just put a little more in. You should be all right." I'd say, "What the hell is going on here? A refrigeration system's a balanced system. It does not leak coolant. So why are you having to come back? If you do it the first time right, you shouldn't have to come back." It finally got to the point where they replaced an air conditioning unit because they couldn't fix it. It was tedious. You had to keep going through that over and over.

      Then, the replacement they're going to put in wasn't as high a quality as when they were replacing. When you've got a carrier system, they're putting in something that looks like it goes on a mobile home. I learned to complain the correct way, and once we got through the air conditioner thing, any of the further claims, we just told them right upfront, "No." Then, the adjuster got a bit more reasonable about it. So, it's better now, but it was a little rocky at the beginning. When it comes to replacements, I can give them model numbers, make and serial numbers. Whoever's on the phone should be able to recognize that, "This is a quality unit we're replacing."

      I made the mistake of adding some coverage that I didn't need once. We're on a septic system and they said, "Well, we can go ahead and do a septic pump." I went ahead and added that. About a year later, I've already re-upped once with the septic pump on it, and I don't have one. It was a challenge to get that undone. I had the renewal come up and the renewal person said, "Well, I don't do that." I said, "Well, can you forward me to the person who does?" The person went, "I really don't know." That was one time I threatened to let it lapse, and then he got it off.

      We talked about two big issues. Something I would suggest a new one to this sort of coverage would be to ask who their companies are. Who are they gonna call to come out and fix your machine say your air conditioning goes out. Are they going to have ABC Electric and Refrigeration come out here and fix it or are they going to do somebody that's been voted best in the area for the last 10 years? We never get those guys. We've seldom had the same company twice. But I've renewed with Home Warranty of America, so that means I must be fairly happy.

      Home Warranty of America response

      Hello Mike. Thank you for your thoughtful and detailed review. We are constantly improving our customer care, and your feedback is essential to that process. And know, we are increasing our efforts to affiliate with a variety of service providers to deliver a smooth process. We appreciate you for bringing this to our attention. Likewise, please apologize for any inconvenience this has caused you. Have a happy and safe holiday. Regards, Tom/Digital Care.

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      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: Dec. 4, 2020

      I renewed with Home Warranty of America and my experience was good. Their sales reps have been all right and everything goes well when I call. But the people that they use don't seem to have a sense of urgency to get there. For instance, my hot water heater went out and was leaking all over my basement floor. So, my carpet was soaked. The guy came out a day or two after I called, which was great. But he told me I needed a new hot water heater, that he could order it, and he'd have it by Friday, which was a few days away.

      On that Friday, he was supposed to be at my house at 9:00 and when he didn't come, I called him. He said he had another job and he was not going to be out here for another week or so. Then, my blower on my heater went out and it was the middle of winter, so it was really cold. But again, the people couldn't come out for a week. I got four kids in the house and I can't have no heat. Since I'm in the construction business, I know a lot of people that own their own HVAC and plumbing businesses. So, I called them and asked if they could come fix it my heater. Then, I called Home Warranty and told them that I got someone that would come fix it. I gave them the company name and they said, right then and there, that they'd approve them. They told me to just send them their bill and I got reimbursed back for what I got done like I always have.

      All in all, I've never had one of Home Warranty's guy do the work whenever I have a claim because they've always been two weeks out. And being a family of six, everything that's gone out are stuff that we use daily. But work-wise and as far as getting things done, all the local businesses that I've used have been amazing. Home Warranty's reps also handled things very well in terms of dealing with the people that they requested who didn't come out.

      But they should have more variety of people that would come out to work on things. There was an instance when my oven went out and I called them. They got me on a schedule then, when I called the contractor and they scheduled my appointment, it was almost two weeks away. But I love my oven and I can't cook anything without it. So, I called Home Warranty again and they said they'd find someone else. They got Sears and they were supposed to come out on a Friday. I thought I could make that work for three days without having an oven, but then, they called me and said they had to reschedule until that following week.

      So, I called a local company in the town that I live in. We have a small appliance repair in our town and their guy said he could come over the next afternoon to take a look at my oven. So, I called Home Warranty and let them know. They said that was fine and to just have them send the bill. So, the tech came, said that the issue was on my heating element, and put it on order. And within two days, he was back in my house and he put in it. So, if Home Warranty could use small companies around town to branch out to, that would be good.

      Despite that, I'd tell anybody that buys a house to get some home warranty and I'd recommend Home Warranty. When my buddy bought a house, he didn’t buy a home warranty but I told him for almost two years that he needed to get it. And sure enough, his hot water heater went out and he had some plumbing issues. So, he paid a lot more than what he should have paid to do all the work. That's what the warranty is there for and we love it.

      Home Warranty of America response

      Hello Nathan. Thank you for your thoughtful and detailed review. This is incredibly helpful. It means so much when our customers share their experiences. And know, we are increasing our efforts to affiliates with a variety of service providers and being prepared for any unexpected situation might occur to our homeowners. We appreciate you for bringing this to our attention. Have a wonderful day and stay safe! Regards, Tom/Digital Care.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Aug. 20, 2020

      The only thing I was concerned about is I have my bank statements pulled up, and I told HWA that these months were paid for. The rep told me that I didn't pay for these months, which I pulled on my bank statements right in front of them. Then there was one month when he told me I didn't pay. I looked at that month, and I said, “Okay. My bank statement is saying here, ‘Home Warranty of America, Direct Energy took out this much on this day.’” He said, “Well, I don't see that here.” How can they not see what they take out of our accounts right then and there, and I just see it on my side?

      And then he said, “Well, you could send me a bank statement.” Why do I have to send a bank statement of what you guys took out? Shouldn't they know what they are taking out of our accounts? They are obviously doing this direct take-out, so they should know exactly what money is taken out of my account. And he didn't know what date. He told me I didn't pay for this month and this month, which on my bank statement, it shows the payment has been taken out. I've been with Home Warranty of America the past five years and I never encountered this situation. It was ridiculous. I just went ahead and paid it because I hate the confrontation.

      What gets me is how I started my new contract two months ago. HWA took out the regular payment these past two months. And then come August, they said my card was declined. But once I got my new card, I went ahead and called them and let them know. That was supposed to be corrected already in the beginning, which it was. But what I don't get is how two months later, they told me that I owe for two months on my last contract with them. But I just renewed with them. Why wasn't none of that stuff mentioned? Why is that my mistake? That should be their mistake that they made prior for me starting a new contract. If I missed two months on my last contract, shouldn't that have been taken care of before I started a new one?

      And not only that. I already filed a claim just last month for an issue. It was my heating and cooling, and they took it. I was about to cancel my services with them because I never had this issue before. And then when it came up, they don't have the answers or don't even know how much money they are taking out of my account and when they are taking it out. That's the whole reason why I do the autopay. It's for them to take care of that, where I don't have to call them and take care of my payment.

      When I purchased my home, they gave me the opportunity to do Home Warranty of American. It's a really cool item to throw, especially if you're a first-time homebuyer. It’s really good to have for a year. But I kept it on longer than that because I love the services. Everything that I experienced with them has been awesome. Every time I call them and file a claim, the contractor would come out here within a week, and they take care of the issue. I had excellent service with them. It's just little issues that they should be able to answer or take care of on our end, especially we've been a customer for this long. They should be able to look back at the payment history or even what I paid. I would definitely recommend them to other people. But their representatives should know the answers to everything that we ask. I hope we could change things.

      The last lady there who I talked to was awesome. The other one might have been new. He might not have been looking at the correct stuff. At that point, I just didn't wanna talk to him anymore. I hung up because it felt like he didn't know what he was talking about. The next lady that I spoke to clarified everything to me, but then I still didn't get clarity on how I'm missing two months out of last year. That still baffles me on how they couldn’t answer that question. But other than that, I went ahead and paid it. We resolved everything.

      Home Warranty of America response

      Good afternoon Joaquin, on the name of the company please accept our apologies for all the frustration you had or have gone through during the process of your claim. We appreciate your loyalty and trust in HWA for many years. At Home Warranty of America, we strive to meet the needs of all our customers, and we are proud to be your trusted home warranty provider, and thank you for your feedback. We are pleased to hear that you are greatly satisfied and look forward to servicing all your future needs. Please don't hesitate to contact us by phone or live chat at www.hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day! - Mateo

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      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: July 23, 2020

      When I've called HWA, they've worked to try to meet my needs and get personnel over here to town. If somebody referred me to someone who didn’t do the job, then they did whatever they could to replace that individual or company and get somebody to get in here and do what had to be done. When I had an air conditioning problem, the first person that they referred me to wasn't able to get to me till about a week later but that wasn't good enough. So I contacted HWA and told them what was going on. They reassigned the claim to somebody else. That person came out in about 24 to 48 hours. He looked at the problem and made some adjustments to the system, but couldn't figure out why it was leaking. So that person consulted with the manufacturer and got some ideas. But for whatever reason, he didn't get back to me.

      HWA called me and followed up with me about it. I told them what was going on and they said they would contact the vendor and so did I, but neither one of us would get a satisfactory response. So they got somebody else. When the person came out and diagnosed the situation, he told me that the unit is backed up. But what needed to be done, he didn't do it. He said I was gonna need a plumber to do it. So he made his report and they didn’t charge me anything for it. He made the last assessment and explained what was going on. Then he had to file another claim and HWA sent the plumber out. The guy came out, looked at it and told me it was backed up. He took the drain and pipes apart, flushed out the system, told me what needed to be done to prevent it from happening again and I haven't had any problem since. He put the filter and everything back together and it's running fine now. So it worked out.

      I had a situation before where I had a pipe that was bad under the house. HWA paid for the repair but they didn't pay for access to the repair. I had to pay a little bit of money to get some diggers to dig 21 feet under the slab of my house. They should help cover 25% or 50% of the cost of the access to fix the problem. But other than that, I'm fine with them. With everything going on with COVID-19 and everything else, the response time might be a little slower than normal but I understood that. But whenever they gave a certain amount of time within the timeframe, they met that and it worked out. We pay our home warranty since we moved into this house 10 years ago and whenever I've called them, they do what they have to do. They get the people over here and work gets done. I pay my deductible and it's all I have to pay it, except for something that's outside of what the warranty covers. But whatever the warranty covers, they took care of it.

      Home Warranty of America response

      Hello Wellington, We want to thank you for taking the time to share your experience; We appreciate you. We are engaged to give the best customer services and to improve our service throughout the claim process. If you have additional questions, please let us know. Randy/Digital Care.

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      Resolution In ProgressRated with 1 star
      Verified Reviewer
      Original review: April 9, 2021

      I have a contract with Home Warranty of America (HWA) and had an issue. I called the company on April 7, 2021 and advised them of my issue. I told them upfront this would require a supervisor's assistance. First I spoke with Sebastian who continuously put me on hold said a supervisor was not available. I was on that call for 56 minutes and then cut off. Then I called back and spoke with Alejandra who advised the case was being elevated to a supervisor who would call me back. That call did not come. I called again on 4/9/2021 and spoke with Jacqueline. I started over explaining my issue and need to speak with a supervisor. I did finally get to Dottie, a supervisor over customer resolutions who stated the same standard line as the initial phone representative.

      I asked her to transfer me to a supervisor. She said she was the top level I could speak to. I ask her if I was understanding her correctly that she would not transfer me to her supervisor and she said she was the top level. I have had a contract with this company for 11 years on three different homes and have paid well over $6,000 over this period. Now I am trying to locate someone in senior management to speak with to no avail. I would not recommend this company and hope that their management is aware of how horrible their customer service is.

      Home Warranty of America response

      Hello Deborah. We apologize if this experience fell short of expectations. As the representatives and the highest person in the customer resolution team which is the department in charge to handle escalation cases, we attempt to clarify that based on the contract HWA is not able to reimburse without prior approval, which is why the reimbursement was not eligible to be submitted. And we apologize for any inconvenience this has caused you. If you face once again any issues in your household, please do not hesitate to contact us, we would be more than glad to assist you. Best regards, Tom/Digital Care.

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      Resolution In ProgressRated with 1 star
      Verified Reviewer
      Original review: April 9, 2021

      Part of home purchase w/ older appliances. They couldn’t find a provider & strongly encouraged us to & they will reimburse the difference. Since we are taking a cash buyout on the appliances, they won’t! We are out $204 between service calls.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: April 8, 2021

      I've never done live chat and it was a great experience. I have recommended this company to family and friends. I hope they enjoy this as much as we have. They're very nice and always get to the problem quickly.

      Home Warranty of America response

      Hello Kara. We are pleased you had a positive experience with our digital team. They strive to provide a quick and wonderful experience to our customers, and we are glad they hit the mark with you— Likewise, we appreciate you for spreading the word about us. And rest assured, whether you need to report an emergency, make a claim, or simply ask a question, our customer service experts are more than willing to help. Thank you for the feedback. Have a beautiful day and stay safe. Best wishes, Tom/Digital Care.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: April 8, 2021

      Was able to get efficiently set up on my new account. Had two quick questions regarding my coverage and was answered correctly and promptly. Am a first time homeowner and wanted account set up, for in case I ever need.

      Home Warranty of America response

      Hello Cindy. Thank you for ranting us with five stars! We are glad everything was handled efficiently and quickly— Please do not hesitate to contact us once again, we would be more than glad to answer or assist you with any additional questions or concerns you might have. Regards, Tom/Digital Care.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: April 6, 2021

      Georgina assisted me on the chat and took care of the claim. I appreciated working with her today as she kept me updated and made it easy. I was provided with the company that would take the service call and was given a reference number. Appreciated not having to wait on the phone to speak with an agent.

      Home Warranty of America response

      Thank you for taking the time to provide us with this great review Molly! We are proud to be your trusted home warranty provider. Please don't hesitate to contact us by phone or live chat should you need our assistance. Thanks again and have a wonderful day! - Mateo/Digital Care

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      Home Warranty of America Company Information

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      Home Warranty of America
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      www.hwahomewarranty.com