Home Warranty of America Reviews

In July 2025 our AC went out. They don't answer calls you need to leave a message. Sometimes they call back right away and other times it could be a full day. I was told they would have a tech contact me. Since I live in a condo the tech needed to have certain credentials. They couldn't find one on their list. 2 days of calling someone told me I could do a reimbursement claim and use my own tech but payment would be per their rates. I had no choice. My authorized tech came and there was no freon in the unit. He suggested putting 4 lbs of freon into unit. It could last a couple years or not. This unit was 30-40 years old. We agreed and HWA approved it. Less than 3 weeks later, no AC. Called home warranty again and was told it was within 30 days so it was the same claim. Tech came back and said we needed a new unit. A leakage test costing about $2000.00 was not necessary, all freon was gone.

I'd give them no stars if that was an option. Spare yourself the work as if feels like everything is excluded from coverage. Had a heater go out, so was without heat for over a month while they went back and forth with repair company. Asked several times to allow me to find solution and reimburse me. After no heat for a month, did my own, got fixed the next day. HWA would not cover what they should have in the beginning. In the long run you will have save more time and money NOT using HWA.

For starters getting a claim files & somebody to come look is a hassle. But what I found really shady is that when your policy is coming due for renewal they will call you multiple times & lower your negotiated rate until you agree. Since I was so discouraged with the service I choose not to renew, BUT what is not told to the consumer is that HWA will continue charging your credit card on a monthly basis until you call to cancel your policy. Shame on me for not realizing I was paying this monthly charge... but really? I would think not renewing my policy would constitute cancellation. These people suck, almost as bad as health insurance companies.

NEVER AGAIN! This place is one big scam. They mislead you about what’s covered under your plan and all they are concerned with is sales tactics. They said what they needed to say to get me to sign up and after that there was no accountability!

This is the worst home warranty company. I would not recommend doing ANY business with them. They will deny your claim!!! I reported issues with my garage door opener. They sent a technician to inspect. HWA declined my claim stating my garage track was not covered. Garage track was not even part of my claim. I did not ask the to fix any other component (by the way in working condition). Technician did not even inspect my garage door opener yet my claim was denied. Called customer service, another black hole. You will waste your time should you need to file a claim. Do NOT buy products from this company!

I am filing this complaint regarding an unresolved and dangerous electrical issue in my home and the way it has been handled by Home Warranty of America. We opened a claim due to loose and unsecured breaker boxes that present a serious safety and fire risk. These issues have caused outlets to behave abnormally, appliances to malfunction, and our oven to completely stop working.

I was having trouble filing a claim online for my rental house, so I called only to find out a clogged tub drain wasn't covered, strange since I had purchased the most comprehensive plan. I asked to speak with a manager and never could. My tenants were complaining so I called my own plumber and paid for it out of pocket. I continued to try to reach a manager. Honest to God truth is I was given emails and phone numbers that bounced back and/or went nowhere (mailbox full).

This organization is criminal. In November 2025 we had an unexpected water leak in our kitchen, not near any obvious water source. Home Warranty of America sent a technician that reported he couldn’t find the source, telling us we would need to tear off the side of the house to locate it. Subsequently, Home Warranty denied the claim because it was exterior facing. Then, we called a different plumber on our own who identified the leak source and promptly fixed it. When we submitted that claim, we were denied again because we hadn’t used Home Warranty of America’s required technician. As you can see, this is a scam company. Do not invest your money with them, you will lose it. They will not follow through with claims. These reviews speak for themselves. I can’t emphasize it enough—this company is fraudulent. Please beware and DO NOT do business with them.

I have a mini split heat and ac unit. Got a error code and it won't work. It's not here in Wy, so getting cold. Filed claim on 10/19/25, they scheduled a tech to come out. Never showed, tried calling the number, never get an answer, they said they would find another tech. 3 weeks later, still nothing. Called and am told they are trying to find someone, or I could find my own and get reimbursed. Called and first place I called sent a tech next day. Not sure why they can't find someone. Terrible customer service. Tech showed up and said motherboard is burnt from power outages. No, see if they approve the claim.

This company is terrible, seems like a sham! Took a week to send first repair for my fridge, charged $87 but did nothing, "filed report/diagnosis", and now after over three weeks of confusing back and forth between them and the repair company, saying it can be repaired, then it needs to be replaced, then it can be repaired again, then sending out repair tech from a different company, I've been without a fridge for three weeks. They send different info than the repair company sends, including different appointment times, and repair company seems confused as well and also incompetent. Then they send a second repair company who says something completely different.