Hvac system was not cooling properly. Paid tech and was told nothing wrong. Had system serviced a few months later and was told heat portion would have to be shut down due to a Crack in a heating component. Ac still halfway working at that time. Called to place another claim. System stopped working by the time their tech came out. Been going in circles with this company for almost two weeks. No working hvac system and no temp system offered until they decide on a resolution. My suggestion is to run away from this company. No stars.

This company is horrible. They have terrible customer service and they will find any little excuse possible to not have to pay on a valid claim. They rejected our AC claim recently because they said the technician said our unit had weak valves on it but the company we ended up hiring to do the work said there was absolutely nothing wrong with the valves at all. Previously they sent a company out to work on our other AC unit who recommended replacing the entire coil and they wanted us to pay $800 for the “upgrades” but there were no upgrades only replacement parts. We had another company come out and look at it and they said there was just a little $40 part that needed to be replaced and they replaced it and the unit worked completely fine after that. So they are ripping off their clients and have these repair companies in their pockets to try and make more money off you. Definitely stay away from this company.

Save your money for repairs! HWA will do everything to get out of paying--even covered items! They make every process difficult and their staff is inept. This last time they waited to tell me they couldn't find anyone and I could get my own technician/plumber. I followed their procedure but they made every hoop to jump difficult. WITHOUT HOT WATER FOR 10 DAYS! I HATE THIS COMPANY AND YOU WILL TOO IF BUY THEIR WARRANTY!

Probably the worst warranty company you can imagine. They are shady, will refuse to cover cost, refuse to answer any question, will not provide receipts, and further more they messed with the language on their agreement to avoid paying any repair. Simply stay away from them.

Hi, I have a refrigerator that stopped working for more than 45 days now. I have gone back and forth with Home Warranty of America to get it repaired, however they do not help us at all. They said they scheduled at least 5 technicians to repair my fridge but none of them showed up. They partially approved 1 claim, which means I have to pay more than $500 to repair the fridge. In spite of the technician and me sending them the invoice they choose to ignore it and keep asking for more information.

We have been with Home Warranty of America for 7 years and have had 5 or 6 different issues that needed fixing... We have never had one bad experience with this Company, it gives us peace of mind to have HWA.

HWA can and will willingly pick and choose what it chooses to cover, regardless of the terms of the contract you sign. If you want to be mislead and given the run around by a business that uses deplorable business practices, and does not act in or protect the best interests of its customers, this is the home warranty company for you. If not, DO NOT waste your money, energy and time on HWA. It's a complete scam.

I received a letter in the mail that looked like it was an urgent message from my mortgage company with what looks like a check enclosed. It's not actually a check (it says this in the fine print on the back of the document where it's supposed to be endorsed). My home already has a warranty. When I called, I was surprised to find out that this was Home Warranty of America trying to sell me a home warranty. I had to confirm they were not affiliated with my mortgage company. The customer service agent was very rude when I told her I had a home warranty that was included with my seller's offer. This is predatory marketing and there's no way I'd do business with a company that tries to get customers this way.

This company is awful and I don't know how they are still in business. I've been without Air Conditioning for a week and filed a claim as soon as it went out. I still don't have an assigned company or appointment to get it looked at - and temperatures are in the high 90's! Every time I call I get routed to a call center outside of the country and the reps don't fully understand when I try to explain the situation to them. All I get is "I'm sorry" and "we'll reach out within 24 hours with an appointment". I've been getting the same line for the last 3 days. However, they don't mind taking my money every month and giving me nothing in return. Once I figure out where they are headquartered I'm going to report them to the state Attorney General.

Claim made 6/25/2023 about Central A/C not cooling. The heat has been well over 100 degrees for several days. 1st tech did nothing so I called and claim was reassigned & 2nd tech was a no show. No expediting the 3rd claim and still waiting for an appointment. Called again today and still no appointment and was told this is normal. I am very dissatisfied with this company especially since since no resolution and it is so hot. I would not even given one star honestly. Very sad that they do not honor their claims and take care of this customer timely!