Home Warranty of America Reviews

This company is terrible, seems like a sham! Took a week to send first repair for my fridge, charged $87 but did nothing, "filed report/diagnosis", and now after over three weeks of confusing back and forth between them and the repair company, saying it can be repaired, then it needs to be replaced, then it can be repaired again, then sending out repair tech from a different company, I've been without a fridge for three weeks. They send different info than the repair company sends, including different appointment times, and repair company seems confused as well and also incompetent. Then they send a second repair company who says something completely different.

We purchased a home in June and added the warranty coverage with HWA. End of July, we had a claim for the salt pool. It is now the end of October and we are still waiting for the repair. The warranty company has sent out three different technicians, two of whom I've paid a service call fee for. However, we have had several "no-show" appointments, and we are still waiting for the repair to be completed. Customer service tells us it's approved to do, but the technician says they haven't given him the approval. It's been a nightmare.

Home Warranty of America is a complete scam and does not operate in good faith. I have paid thousands of dollars for coverage and service that should have protected me, but instead, their assigned contractor, improperly installed my new AC unit — resulting in county code violations, missing parts, and safety hazards. When the unit failed just months later, multiple licensed HVAC technicians (including two hired by HWA) confirmed that the problem was due to improper installation. Yet HWA denied my claim, refused to take responsibility for the contractor they sent, and offered only “discounts” instead of fixing their mistake. I’ve spent weeks without air conditioning in extreme heat, made countless calls, and received little to no help. This company does not vet its contractors, does not honor its warranty in good faith, and leaves customers paying for their mistakes. Beware before signing up with them.

They don't cover much. Contract on most things only covers $1000. They only paid me $400 for my washer. Not very happy. $70 fee every time and really doesn't cover much else. So far every time we have used it it had been a letdown.

This company does not cover what they say the coverage is. They deny claims and wait till other issues arise . The customer service is the worst. They try everything to not pay claims. Their contractors are a joke. They have different prices for cash and warranty. They cover for a certain amount and ask customer to pay difference.

Our very first claim (a broken pool) was denied after we paid an extra $100 for their technician. They made up an excuse about a filter basket being the cause of our green pool. The pool was unusable and HWA refused to help. This company hides behind loopholes instead of honoring coverage. Avoid it at all costs, because it will cost you, trust me!

It’s been four months that I’ve been dealing with my AC leak leaking. I’ve dealt with 6 to 7 different technicians and another one on his way. They did try to fix the leak with some gel leak stop, which did not work. Almost every single technician has told them it is a coil yet they refuse to fix it. They just keep having them add Freon. One technician told me this is illegal to purposely have Freon leaking and not fixing it. Then they offered for me to pay out-of-pocket and they wouldn’t reimburse me, but I had to follow their steps unfortunately. I no longer trust this company to hold up to the word as they can’t even do it with their own technicians. They definitely need to be investigated.

Not happy with Home Warranty of America so far. We bought our home 2 months ago and paid for the warranty ourselves. So last week air conditioner goes out. Took 4 days for their technician to come out. He discovers no pressure meaning we have lost a lot of freon. He doesn't do anything to check for leaks. Our claim is denied cause HWA claims he said there was too much debris to check for leaks after he didn't even open the cabinet to look at anything. After reading other reviews, I am not sure if it was the technician who said this or if HWA was making that up to deny our claim. It was 95 degrees so we got a reputable company to come out. They found the leak in 30 minutes and replaced the leaking coils the next day. I know it was my mistake not going through channels but we just wanted our air back on. Filed an appeal which of course went nowhere.

Listen to the reviews!! This place is terrible and they used to be really great. The contractors they have never show up and then it takes an additional step to get someone else out, after taking off time from work, to have to do it again. The customer service on the phone is disappointing to say the least. Only 1 time have I ever felt they cared. Waste of money

Please do not waste your money! HWA is the absolute worst company ever! I received HWA with the purchase of my home for a year. I continued my policy with them. Over the last 4 years they have refused to repair my appliances over 95% of the time. The final straw was this summer my AC was broken it took over 2 weeks for a Technician to come out. When he arrived he took my co-pay. Then proceeded to tell me how horrible this company was! He said my AC was old and needed a replacement. He assured me that HWA would not do the right thing! And he was correct! It has been over a month with absolutely no resolution! I have a Diamond package which includes replacement. They haven’t replaced anything. They employ stall tactics. I turned them in to the Better Business Bureau and my local Attorney General’s Office.