Home Warranty of America
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Home Warranty of America

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Home Warranty of America

Hi, Arlene! Thank you for taking the time to provide us with your feedback! We are happy to hear you have been well taken care of as we continue to strive for great customer service every time. Have a great day! –Violet

Original review: Jan. 5, 2017

Home Warranty of America came with the house when my husband and I bought it two years ago. We've submitted claims with them several times. The wait time on the phone was a little bit long but it was really easy to state the claim and then getting them to get me a number to call and having the service person to come out. The claim is usually fulfilled within two to three days. Their representatives were very courteous. I never got a mean rep so that was really helpful, too. Since the repairs, everything's working top notch. They have really good people that came out. I absolutely love that they have the 24-hour service. It's great to have somebody always. It's a benefit for them to be open 24/7 in case we have to make a claim at two in the morning. Somebody at least is going to write it down for us to be taken care of the next morning, which is really nice.

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Home Warranty of America

Hi, LaRonda! Thank you for leaving us your review! We are pleased to hear you are satisfied with service and are happy to help with anything you need in the future. Have a great day! –Violet

Original review: Dec. 28, 2016

Every time I have needed repairs this has been a lifesaver. The customer service has been very helpful and courteous even at 3 am. When my AC went out they had someone come out the next day and even waived my call fee because it was just over the 30 day warranty period. Went the extra mile to correct the problem in a timely manner.

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Home Warranty of America

Charles, thanks so much for your fantastic feedback! We understand how complicated decisions can become when it comes to appliances and we are thrilled we could help you make your wife happy in her home while providing top-notch service. We look forward to serving you and your family in the future! - Ava

Original review: Dec. 21, 2016

I'm a contractor, so I know how things can go wrong in a household easily and I looked into getting a home warranty. Then Home Warranty of America was close to our home. They were turning to the things that I was registering for the sole purpose of making sure I had all of my ducks in a row as far as the dishwasher, refrigerator, stove, microwave. They laid it out pretty good and that's what made me acquire them.

I submitted claims to them. One was for my sink. I suggested Home Depot which is about eight minutes away from here. They came out and did that. The guy was looking for a different type of sink and my wife told me she'd like to have the same type that she originally had. The gentleman at Home Depot listened to what she suggested and he found it and came back with it. It was almost identical to the one that we had that was taken out. Then the last one was for my dishwasher. They came in, talked with me, looked at the items and stoves. The guy even checked the items that I didn't expect to be checked, which is my garbage disposal and my sink, and ran me a discharge hose from the dishwasher all the way into the garbage disposal unit.

Home Warranty of America is a pretty good entity to have when purchasing a house because they'll listen to you. They'll direct you into who they are most friendly with and patient, to be able to suggest to you the list of people that they used and forthcoming in regards to doing a job. As far as inspecting their work, they do a great job. They've been great by me and even by my wife. She was elated to find out when she got home that this faucet that was busted. She told me that she thought it was the same faucet. I told her it's a new one. I was happy that she was happy. A happy wife is a happy life.

They justify what they state in their agreement to make you very satisfied with what they do. It doesn't take long to get in touch with them. They respond to your action and tell you immediately who they are suggesting and the agent or the representative would give me a call and set up a time. These guys are pretty damn good. They're great and I got no complaint whatsoever in regards to them.

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Home Warranty of America

Thanks, Ravichandran! We appreciate the feedback you have provided regarding your service! We are pleased you have had a good experience and look forward to assisting you in the future. Have a wonderful day! – Violet

Original review: Dec. 20, 2016

I'm a first-time homeowner so I didn't know anything about home warranties, and my real estate guy suggested that I go for Home Warranty so I did. I had a couple of claims last year and everything was done perfectly. Everything was really quick, starting from getting an appointment and then getting a technician to come out to see the issue and provide the fix. I was very happy. I continued to extend the contract and then I’m doing this year as well with Home Warranty, and I’m hoping to get the same kind of support and service from them. I would recommend it to my friends and colleagues.

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Home Warranty of America

Edwinia, thank you for your feedback. We are happy to hear that you are excited to be covered by our company. Please don't hesitate to contact us if you need us! Have a nice day, -Jane

Original review: Jan. 17, 2017

We have had to use our home warranty (a gift from our realtor, she said it was the best one) several times. A new heating & cooling system, hot water heater, are the most recent ones. I just can't lose for the premium is such a good deal. I would recommend it to any new homeowner, especially if the home is out of warranty coverage.

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Home Warranty of America

Eugene, thank you for taking the time to leave your feedback. We are glad to hear you are satisfied. Please don't hesitate to let us know if you need our assistance. All the best, -Melinda

Original review: Jan. 14, 2017

My salesman who sold the house introduced Home Warranty of America to us. Signing up for their service was easy. Home Warranty staff were courteous and were able to answer all my questions. I am satisfied.

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Home Warranty of America

Frank, we appreciate your feedback. We would be happy to review your claim further with you. Please message us with your claim number. Thank you, -Jane

Original review: Jan. 14, 2017

The previous owners of the house had Home Warranty of America so I continued it. It was an easy process to re-apply. Their reps were helpful and courteous. Then I submitted a claim and I was not pleased with the way it went. We called them before the holidays and we couldn't get any response. I went ahead myself and fixed the problem but then I wasn't reimbursed all of the money. They told me that I didn't call the right number and if I had called that number, they would have responded. I had all the bills yet they just reimbursed me a fraction of the money.

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Home Warranty of America

Terry, we wanted to thank you for taking the time to leave a review. Customer feedback is important to us and our success. Please don't hesitate to reach out if you need us. All the best, -Melinda

Original review: Jan. 13, 2017

We've used Home Warranty of America for several broken things here in the house. When the elements in the water heater were broken, they fixed that. Then when we had some problems with the dishwasher, they came out here but they couldn't find anything wrong with it, and I couldn't get the stupid thing to work. It happened over and over again, and one day, it just fixed itself which was just really weird. Then the box to the furnace had gone on and when we turned the temperature up or down, it wouldn't stop. It would go down but it wouldn't go back up, right when the weather was changing so it got really cold in here. Something was broken inside, so they put a new part. All the people who came were really good. They fixed everything that was supposed to be fixed.

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Home Warranty of America

Thank you for your kind words, Amy. We are glad to hear you would recommend us to your friends and family. Thanks for your loyalty. Have a nice day! -Melinda

Original review: Jan. 13, 2017

Signing up for Home Warranty of America's service was easy. I have submitted an over the phone claim with them for our air conditioner and it was a painless process. It only took about 5-10 minutes. I would recommend them.

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Home Warranty of America

David, thank you for taking the time to leave feedback. Customer satisfaction is very important to us. We hope you have a nice day. -Melinda

Original review: Jan. 12, 2017

Everything's been fine with Home Warranty of America. It was part of the contract when I got the house and when the year was up, I just renewed because it seemed pretty fine. Their rep called me to let me know that the contract was up and she was very friendly. She gave me all the information I required and what I needed to check, and made sure everything was fine. It was a great experience.

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Home Warranty of America

Daniel, we appreciate your feedback! Customer feedback is important to us. We are happy that you see value in our warranty plans we offer. Thank you for choosing Home Warranty of America! Have a nice day. -Jane

Original review: Jan. 12, 2017

Home Warranty of America really works for me. I am happy being with them. My warranty was given to me by my realtor as a present for buying the house. I made four claims last year and the repairs have been perfect. They did anything I asked for. For example, I ask for a vendor and within minutes they'd find me a vendor and set me up an appointment, then everything got fixed. However I think their deductible went up. It was annoying, but still has a better price than other companies. I would love options for lower deductibles even if that meant paying a higher premium. Like right now, we're at a $100 deductible and I think when we bought it we were $75 deductible. If there was a $50 deductible option, I'd be willing to pay the $12 more a year in my premium, based on if I've had two or three good years in a row where I don't file a bunch of claims. I want that option.

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Home Warranty of America

Hi, Paige! Thanks for leaving us a review! We are happy to hear you have had a great experience and are always happy to help with any questions in the future. I hope you have a wonderful day! -Paige

Original review: Jan. 11, 2017

I previously had Fidelity National Home Warranty on my home and then I was introduced to Deb, the rep at the time for Home Warranty of America, and I decided to switch over. Signing up was very easy to do either online or over the phone. Submitting a claim is also a very easy process. I placed the claim over the phone and they emailed me the confirmation receipt of the claim. I love the fact that they email confirmations and information, make follow-ups, request surveys and seem to care about my opinion. The contractor showed up when they were supposed to and the issues I had have been resolved. So I'm very happy.

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Home Warranty of America

Hi, Michael. Thank you for providing your feedback. We can definitely understand how inconvenient it can be to go without a washer and apologize that you had a long wait time in getting that repaired! Please let us know if we may assist with any questions or concerns in the future. Have a good day! -Elle

Original review: Jan. 11, 2017

The realtor suggested getting Home Warranty of America when we bought the house and the sellers paid for the first year. We renewed it on the second year and the renewal was an easy process. The process of submitting a claim was smooth. We just finished doing one on our washing machine but the installer had to come out three times. He installed the parts and it failed so he came back out and said he had to order a new part. He scheduled for a Friday. We got the part on Thursday and called to tell him the part was in but they said that he has no openings on Friday and it’s gonna have to be the next Friday. He came back the next week to install the part and it wasn’t working right so we called him right back directly and it took him another week to come out. So we were out a whole month on this washing machine and I felt we were back in college going to the laundromat. But the machine is working now.

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Home Warranty of America

Terry, thank you for your feedback. We are happy to hear that you recommend others to use us as well. Thanks for being a loyal customer! All the best, -Melinda

Original review: Jan. 11, 2017

I've been dealing with Home Warranty of America for about 10 years. The sales reps were courteous but the vendors that come out were a little difficult sometimes. When they come out to service, it's not the part that's defective, it's the part that's connected to the part. But usually HWA straightens that out with the vendor. Their customer service is great but sometimes they have to work with the vendor a little bit better. I recommend them to people. When my mom and my sisters sold their houses, I had them installing Home Warranty.

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Home Warranty of America

Hi Gabriel! We are pleased to hear you have had a great experience. Thank you for leaving your feedback! Have a wonderful day! -Elle

Original review: Jan. 10, 2017

Somebody talked to my wife about Home Warranty of America so we decided to sign up with them. So far, we used it a couple of times and we're happy with it. Filing a claim was an easy process. Their contractors have been good and very helpful too.

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Home Warranty of America

Hi, Dwayne! Thank you for leaving us your review! We are pleased to hear you are satisfied with our service and are happy to help with anything you need in the future. Have a great day! -Paige

Original review: Jan. 10, 2017

My real estate agent gave me three home warranty companies. Home Warranty of America seemed to have a good program and the price seemed right so that's what I went with. When I had to renew the warranty last year, I wasn't sure about the date of expiration. I called them and the rep was very helpful. He gave me an update on everything and it was good.

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Home Warranty of America

Renee, thank you for taking the time to leave your feedback. We are pleased to hear you have had all positive experiences with us. Customer satisfaction is very important to us. We hope you have a great day, -Melinda

Original review: Jan. 9, 2017

Our realtor included Home Warranty of America when we purchased our home and they have been awesome. The realtor handled the sign up process and it was the greatest experience ever. In the first year of us being in our home we had the evaporator coils go out in our air conditioning unit and we didn’t have a technician in our area that did the Home Warranty side of it, so we ended up having to be reimbursed for it. So I've seen the bad side of Home Warranty as well as being able to use one of their vendors and both experiences were very positive. We have renewed and it was easy as it can be. We just send in a check and life is good. HWA saved me $1500 in the first year so that means I'll at least keep them around for three years.

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Home Warranty of America

Hi, Kathy! Thank you for leaving us your review! We are pleased to hear you are satisfied with our service and are happy to help with anything you need in the future. Have a wonderful day! -Elle

Original review: Jan. 9, 2017

Most times we were fine with HWA's customer service, but we had one experience where they didn't get back and we were having problems with electrical work. We didn't have any air conditioning and we live in Florida. So my husband called again and got another person that took care of it. So far the technicians they are sending are good. But we once had an electrician that didn't follow HWA protocol, and he threatened to put a lien on our house but HWA took care of him for us. On the other hand, there was another electrician that we got later with the air conditioning problem that was excellent. Mostly any of the technicians that we've had has been right on time and no problems. I would recommend them.

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Home Warranty of America

Hi, Louise! Thanks so much for leaving us a review! We have a passion for helping our customers when they need us most and we are glad it shows! We look forward to helping you in the future. Have a great day! -Paige

Original review: Jan. 9, 2017

We had a home warranty with another company for many years. We had a lot of hassle with them because they claimed something wasn’t put in right. When we moved last year we were looking for something a little different. Home Warranty of America seemed to offer a lot more coverage than what we had. We got into a situation where there were a lot of things that suddenly broke right after we moved in. We had some problems with the fan on the condenser on one of our air conditioning units, and that took three different people to get the right person to fix it. It’s up on a roof and the second guy who came wasn’t warrantied to work up on the roof. But the last guy who came figured it out quickly and replaced it. They completely took care of us.

We've had several claims and I submit it online because when I go through the phone, I have to listen to all the ads that drive me nuts. But the response is very quick and they give me a number. If I don't hear from them right away, I can call them and they assign a person who handles the claim. During the three trips with the air conditioner, I went over the options for renewal because it seemed that we had a couple of things that we were going to pay for that we didn’t need that were covered by our insurance or our condo association. So I decided to drop some of the things and the rep was very good and walked me through that. All in all, I’ve been happy with HWA this last year. My experience with them has been very efficient and they have a really good follow-up.

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Home Warranty of America

Hi Janis, we apologize for the kind of experience you had. We do understand how this would be upsetting. We want to let you know we have forwarded this information to a resolution specialist to review. Please let us know if you have further concerns or questions in the meantime. -Jane

Original review: Jan. 8, 2017

I filed a claim a year ago for my water heater and HWA took care of it. But I wasn't happy on another claim for my toilet. I called them and described what was wrong with the toilet. It was not leaking so I thought there was no need to send a man out. But they sent a guy out and I was told by the guy the same thing what I told HWA. I sort of blew a gasket when they said they don’t handle the cosmetic or preventative measure and to verify if it was leaking. I thought it was diligent to do something about the toilet before something worse happened. I complained and they said that I said it was leaking. I challenged them to look at any recording and find where I said it was leaking because I more than once said it wasn't otherwise, I couldn’t have waited days for a man to come out if I actually had water. You expect to spend money to have somebody to come look, but to just repeat back what I said just hit me wrong.

I thought the situation could’ve been handled on the phone better and saved us both the trouble of a serviceman and a fee if it's not covered. It took HWA a few days but they handled my complaint very nicely and reimbursed me. I did write them a thank you note for the check and because at least they did the right thing. I got to give them credit for that, but I had to do battle for it and some phone calls. I wished I hadn't renewed at that time because I thought it was a waste of being home for a man to come and tell me things that could’ve been revealed on the phone fairly easily.

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Home Warranty of America

Thank you for posting your review, Robert! We are always happy to help. Have a wonderful day! -Paige

Original review: Jan. 8, 2017

When I first purchased the house, the realtor used Home Warranty of America and then I just used it a second time. I have used the warranty on two occasions when I had trouble with my water heater. Somebody came to my home and I was satisfied with the service. I tried other services when I was going to renew and I found them to be a little more pricey. Home Warranty of America's coverage is adequate and seemed to cover the same stuff.

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Home Warranty of America

Hi, Peter. Thank you for taking the time to post your feedback. We will definitely forward the information you have provided for further review. Have a good day! -Elle

Original review: Jan. 7, 2017

When we bought our house, it was part of the agreement the homeowner will buy HWA home warranty for a year for us. When I tried to extend it, it was horrible because I didn’t get what I thought I was getting. They said that the package I had didn’t cover the washer and dryer. I called a couple of weeks before I renewed and I was told I have to upgrade to another package plan to get the washer covered. I wanted their service just so I'd pay co-pay so when I renewed I told the rep that I wanted to get the coverage that will cover the refrigerator, washer, and dryer. I have the Gold package, which was the basic minimum, and the rep I spoke to that time told me that if I add on the GreenPlus for appliances then it will get me an Energy Star appliance and so I told her it was fine with me.

However, the rep just kept my plan that was on there and then added the new GreenPlus but didn't add on the washer and dryer in the coverage. So when I called to report that we had a problem with our washer, the lady I talked to said that the plan I had does not cover it. That ruined it for everything and so I got my washer fixed at my expense. Hence, I cancelled them because there's no point of paying something that I'm gonna have to end up paying for the stuff I wanted covered anyway.

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Home Warranty of America

Maria, thank you for your feedback. We are so happy to hear that you are pleased with how your claim went. We want to thank you for being our customer. Have a great day, -Melinda

Original review: Jan. 7, 2017

Since I bought the house, it was under Home Warranty of America and I renewed it. I recently submitted a claim and when I called in for it, the people at HWA were very nice, friendly and respectful. They respond to everything really fast, which was within a couple of days. It was a very good experience.

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Home Warranty of America

Debra, thanks for bringing this to our attention! We would like to review this further for you. Please respond to the private message I sent you. -Violet

Original review: Jan. 6, 2017

We contacted the Home Warranty company due to our furnace not working. They never called us back. It was approx. 9 degree outside. We called several times, finally after 24 hours we were told to contact our own vendor, and we would be reimbursed. The furnace was replaced and now they said they will not reimburse us.

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Home Warranty of America

Laura, thanks for your feedback. We hope that next time should you need us that the experience will be a better one than the last one was. Thank you for making us aware of the most recent experience. Have a good day, -Jane

Original review: Jan. 6, 2017

Home Warranty of America was one of the companies offered when we closed on our house. Signing up and eventually submitting a claim were easy to do. We usually called in and their representatives were helpful, quick, and responsive 99% of the time. I've had to have a hot water tank and a garbage disposal replaced. However, one of our repairs has been awful and we've had to go through two rounds with two different suppliers.

We had a heater go down this time last year and it took a month to get the heater installed. I had no heater from the middle of December to the middle of January. Luckily, I had a gas fireplace that kept us warm. Then when we got it installed we found an issue with the thermostat and I called out my regular people that were local that just do change filters twice year. They said the unit wasn't level, so we tried for three weeks to get the guy to come back but he never did.

We didn't have any more problems with the thermostat so we thought everything was okay. Then over the summer because the unit wasn't installed level we had water dripping until it blew up in August and we had a massive waterfall. So I called HWA, but the guy who did the installation wasn't working for them anymore. In October I called my local people because I said I could get someone from them faster. They came on a Monday and I spent two hours with the guy. I was an assistant and my husband was out of town. He refused to do the work and then my husband was livid when the work didn't go very well. HWA got someone else out because my husband was gone and I didn't want to deal with it. That guy came out and he and my husband went through it and at that point we felt it had fixed enough and it was cooling off. But we couldn't tell so had to wait until next spring and make sure it was not dripping anymore.

Dealing with HWA has sometimes been hard because I know they contract with people and that's part of the deal. But my husband was born in our town and his dad built homes for 20 years so we have a lot of ties with local contractors and service people and HWA does not give the convenience in wanting to let us use who we know. They want to do who they want to use. Luckily we were familiar with the company of the last person they sent out, the second person for the heat and air guy, so it worked out okay.

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Home Warranty of America

Vikki, thank you for your feedback. We are sorry to hear that you did not have a good experience with one of the plumbers we originally sent out. Customer feedback is very important to us so please message us if you would like to discuss any concerns further. Thanks! -Melinda

Original review: Jan. 6, 2017

My experience with Home Warranty of America has been fine so far. Last year, I kept having a leak under the sink and a plumber from a company kept coming and never fixed the problem. He said there's a part needed. And then I waited a month and never heard from them so I called the company and they got another plumber out who came out and fixed it that same day. The person that they had before on our list was really disappointing. I told HWA to make sure that they never send that plumber out to me again. Every time they came out to visit, I had to pay $100, so I spent $500 before I got the problem straightened out. It was never fixed so, in that instance, the company should look at that. If they don’t fix it the first time, then it should still be under that company’s responsibility. Also, I had a window blow out from a storm but HWA doesn’t cover it. Other than that, I had a couple of plumbing problems and they addressed those.

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Home Warranty of America

Hey, Marjorie! Thanks for taking time out of your day to post your review! We are always happy to help with any questions you may have regarding the account. Have a great day! -Paige

Original review: Jan. 6, 2017

My real estate agent chose Frontpoint and I went ahead and paid for it at closing. I've had two minor claims and both repairs went fine. I wish they replaced the heater since I know it's going to go out any minute, but they fixed it instead so it's a temporary fix.

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Home Warranty of America

Kim, thank you for taking the time to leave your feedback. We understand how a delay in getting a claim resolved can be upsetting. We appreciate your patience and understanding. We strive to approve and complete claims quickly but sometimes we do have things happen that can delay this. Again, thank you! Have a good day, -Melinda

Original review: Jan. 5, 2017

My uncle's a realtor in Tampa and he had Home Warranty of America and I was referred to them. The initial claim was fairly difficult because they sent someone out seven times before they finally would replace my refrigerator but ultimately they did. But that was more the fault of the Sears warranty department. It was a miscommunication on the part of the actual repair company.

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Home Warranty of America

Ronnie, we are so pleased to hear that we made your experience as easy as possible. We do appreciate your feedback, and hope you have a nice day. -Melinda

Original review: Jan. 5, 2017

The Realtors I was talking to seemed to really like Home Warranty of America and they purchased the policy through our home loan. I didn't have any issues with the experience signing up. Every time I've called, they are easy to deal with. I've had a couple of issues with some vendors that came out, like for the air conditioning. The guy said that it was broken and there was something wrong with it. He said it was low on Freon so there was leak. He wasn't even going to fill it up. When I got home, I was frustrated and called the warranty place and talked to them and told them what happened. They had a technician out on the very next day to come look at it, give us a second opinion and fill it up with Freon refrigerant to get us back on track through the hot summer. It has been great dealing with them. Using the website is great. Overall, it's been a good experience.

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I compared and contrasted two warranty providers and HWA's website and the information provided regarding their features and coverage were more transparent. But of course, the fine print of what is not included is truly in the fine print. I have submitted a claim with HWA a couple of times. The first process was for a small item and the provider who came out did fine.

The second time was for a bigger item which was the heater in the basement. I got the higher end coverage so it was supposed to provide a new heater that had 90 or 95% efficiency. The provider marked it up in such a way that $2,000 or so was considered not covered. I thought it was gonna be a $5,000-$6,000 piece of equipment and I was getting a good value for it here but I was gonna have to conveniently pay $2000 out of pocket. When I called customer service, they said it was standard. I said I’d like to have somebody else take a look at it but they said they don't do that and customers just get one quote. So I pushed and they gave me two other names but they said if I call other people up, I have to pay the $100 visit fee. I said it's fine.

But this doesn’t seem to be a competitive bidding process and this person who came out may very well believe that he’s gonna get it and HWA is going to push the cost onto the provider and the provider will definitely push the cost on to me. So being the provider for HWA, the overall cost that they’re going to charge will be very different. They also gave me a scale and told me it would be non-covered out of pocket $2,000 if I go with the 90% efficiency which is I have coverage for. But if I decide to go to an 80% efficiency heater, then my out of pocket would only be $1,000. That also doesn’t make any sense because the nature of the out of pocket is exactly the same. They’re just incentivizing me to go with a cheaper brand.

Home Warranty of America Company Profile

Company Name:
Home Warranty of America
Phone:
Website:
http://www.hwahomewarranty.com/