At Home Warranty of America, Inc. we have built our business on simplifying the lives of our customers and helping them immediately, in times of great need and uncertainty. We strive to always offer our customers fast, easy solutions with our network of qualified service technicians.
Home Warranty of America specializes in home warranty plans, real estate, home sellers warranty, appliance warranty, and home protection plans. Whether you are planning to sell your home, buy a new one, or just staying in your home, we can save you money and time, and bring you peace of mind when you need it most. Get a free quote from us today!
Home Warranty of America provides advanced coverage options at a reasonable rate. While it can take up to 48 hours to schedule a service, benefits like ENERGY STAR certified appliance upgrades really set the company apart.
- ENERGY STAR appliance upgrades
- High coverage limits
- Nationwide coverage
- Service scheduling wait time
Submitting a claim to HWA is very simple and easy. Everybody has been professional, and they usually give a time when the contractor will contact us. I’m very satisfied with them. The warranty is worth the money.Read full review
I just call them and they send quality people out, and they take care of it. The techs don't give up. They keep going until they get the thing fixed, and that's greatly appreciated. If it was something major like a washing machine or air conditioning, they would make it happen that day.Read full review
Home Warranty of America plans
Home Warranty of America has been protecting homeowners, buyers and sellers for decades. They have multiple coverage options, so customers can choose what best suits their needs. They offer warranties in 49 states (excluding California) with a trusted network of service professionals nationwide. For existing homeowners, Home Warranty of America offers two levels of coverage.
- Premier: The Premier plan is the most affordable plan for existing homeowners and covers over 20 major household systems and appliances. You can also add on optional coverage for extra individual items such as well pumps, stand-alone refrigerators and more.
- Premier Plus: The Premier Plus plan covers all major systems and appliances. It includes their Premium Coverage option at no extra cost, which adds 25 additional items, like plumbing fixtures and toilet replacement.
Both of these plans have 13-month warranty periods. You’ll also have the option of adding GreenPlus, which qualifies customers to replace their old appliances with energy-efficient models, and OrangePlus, which covers additional components and services, including water softeners and re-key.
In addition, Home Warranty of America also offers home warranty plans for those buying or selling a home. Under these plans, coverage options may vary by state. 13-month coverage contracts are available with Gold, Platinum or Diamond Plans that each have optional sellers’ and buyers’ coverages. It’s important to note that these plans can only be purchased by a real estate agent.
Home Warranty of America cost
The average cost of Home Warranty of America’s coverage is $41–$54 per month for existing homeowners. Costs vary based on the trade call service fee option chosen ($75 or $100) as well as any add-on protections.
|Plan||Service call fee||Average monthly cost|
Home Warranty of America provides 13-month terms, compared with other home warranty companies who only have 12-month contracts. We find their prices to be pretty fair overall and the cost about average when it comes to industry standards. The higher of their two service call fee options is on the pricier side at $100, but not out of average range for the industry, which is $60–$125..
Home Warranty of America coverage
The Premier plan provides production for the following items:
- Built-in microwaves
- Burglar alarm systems
- Ceiling and exhaust fans
- Central vacuums
- Electrical systems
- Exhaust fans
- Garbage disposals
- Garage door systems
- Heating system
- Ice maker
- Instant hot water dispensers
- Kitchen refrigerator
- Sump pumps (permanent)
- Trash compactors
- Water heaters
- Whirlpool bathtubs
- Air conditioning
The Premier Plus plan is the more comprehensive choice for existing homeowners to consider. The plan covers everything included in the Premier Plan plus additional items including increased toilet replacement protection, plumbing fixtures, faucets and showerheads.
Optional add-on coverage is available at an extra cost for the following items:
|Item||Cost per month|
|Pool/spa combo, saltwater pools||$11.54|
|Roof leak repair, septic tank pumping||$3.85|
|Second refrigerator, stand-alone freezer||$2.69|
Home Warranty of America also offers two add-on packages:
The GreenPlus add-on includes coverage to upgrade appliance replacements with ENERGY STAR qualified products. Includes dishwashers, refrigerators, clothes washers, heating system replacement and water heaters.
The OrangePlus add-on includes coverage for water softeners and re-key, provides the removal of defective equipment at no extra charge and increases coverage limits for the following items:
- Code Violations/Permits up to $250
- Professional Series Appliances up to $2,000
- Toilet Replacement up to $600
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We've had a good experience with Home Warranty of America and we've had them since 2004. We submit claims online and the contractors who are sent do a good job.
Good afternoon, Eric. We would like to thank you for the excellent 5-star rating and review, based on your personal experiences with our company. We always aim to provide an outstanding customer experience, and take pride in knowing that we have earned your trust and loyalty. Thanks again, Eric, and have a wonderful weekend!
We were first-time homeowners then when we acquired Home Warranty of America, and we've had them for nine years now. Submitting a claim to them has been smooth and easy. I usually go online or call somebody. I found their website easy to use. They tell me that I'll get a call within 24-48 hours and that has always been the case. And they tell me who to expect the call from. The contractors that they have dispatched have all been good with the exception of one dude who just wasn't reliable and didn't show up. Everybody else is good, solid people. They have been responsive and helpful.
Thank you for sharing your experience, Paul! We are thrilled to know that all of your claims have been handled quickly and with excellent customer care. We would also like to thank you for being one of our long-term customers. Nothing means more to us than knowing we have earned our customer's trust and loyalty, so we appreciate you sharing with us! We look forward to serving you for many more years to come, Paul, and we wish you a wonderful holiday season!
The home is an investment and you wanna take care of your investment. The house I bought came with a year warranty with Home Warranty of America. I mostly go online to submit a claim. The website is easy to use, user-friendly and self-explanatory. Then someone come out either that day or the next day, so it’s pretty fast. The people they select are very professional and explain the issue that’s on hand and they fix it then with no delay. I'm with HWA for about four years now. They've got good customer service. They’re understanding and get straight to the point. I tell other people to try Home Warranty of America. I guarantee they'll like it.
Good afternoon, Felix. We want to thank you for taking some time to write this review based on your personal experiences with HWA. Nothing pleases us more than to hear our customers talking about the outstanding service they have received with us. There is no bigger compliment than hearing that our customers have recommended us to their friends and family, so thank you for sharing that! We are proud to know that we have earned your trust and loyalty, Felix! Thank you for this feedback, and we wish you a fantastic holiday season!
We bought our house and our real estate agent bought us a warranty with Home Warranty of America. We had it for the first two years we were in the house. But we let it lapse. There were several things that led up to me looking for another policy. Our upstairs HVAC went bad and we didn't have heat on the second floor of the house. This is a livable bedroom and my kid's bedroom. As I talked to and worked through with multiple people on different levels, I was repeatedly told the same thing. "It's a bonus space. We can't cover it. The decision's made. It's final. There's nothing you can do." It was like they were reading off canned responses.
I reached out to the person who dealt with us when we had our downstairs intake replaced when we took from oil to air handler. I sent her an email along with pictures and asked her to please help us. Once I reached out to that person, she forwarded it to the local rep who took care of it right then. It was a process to get through to that local rep. I was a little disgruntled. But they took care of the issue. They were very professional once they realize that it was livable space.
But I started looking for another warranty company and I found what I thought was a cheaper and better policy. You get what you pay for. When I called because our dishwasher went bad, it turned out it was a non-issue. They said they were not covering it. It's too old and they were not replacing it. This was despite being one of those things that we had agreed on when we signed up for the new policy. We bought an older home with appliances that we knew we're gonna need to be replaced. Because of that, I cancelled the policy right away and went back to Home Warranty of America. They had taken better care of us than this other company. They have been good for us.
I filed a claim on my dad's house because we're also covering his house. Home Warranty of America was very responsive. They took care of the issue and they were very professional. They sent me somebody for the HVAC at my dad's. I'm very pleased. I'm not quite sure what the change is, but there is a different responsiveness this time. Maybe there were corporate changes. What I do know is when I called to file the claim for my dad's house, the whole attitude was very different.
The first time when the HVAC went bad, that was a process and that was covered. It was also a process just to get somebody to come to my house. They had one person that was from Maryland that they assigned to our case. But this time, it was different. Maybe HWA has a different company working with them. It's a different process. The customer service aspect that I hold so highly has been addressed and taken care of.
Good afternoon, Sarah. We are sorry to hear of the frustration and upset you experienced with our claims process. Our goal is to always make this process as simple and efficient as possible, and we hate to hear that didn't happen in your case. As for coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage decision will be based on the technician's diagnosis, recommended solution and the contract terms. Please know that we are here to help, and we hope you won't hesitate to conact us should you need anything! Thank you for sharing this feedback with us, Sarah, and have a wondeful day!
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We had two options for home warranty when we bought our house. We went with Home Warranty of America because there were more options to choose from and it was more flexible. It was a little bit more expensive, but they covered a lot more things than the other company. When we signed up, we just did one phone call, verified some information, and then we were ready to go. When we renewed last year, they called me, which was really nice and very convenient. The sales rep was very, very nice. So, we had a very good experience.
We have submitted two claims. I was able to use their website and to file my first claim. They were able to schedule somebody for me to come out and took care of the issue, which wasn’t a problem. And that all worked very easily. So, using their web interface was very simple. For the second claim, they didn’t have anybody available for at least a month, and it was an air conditioner issue, so it really had to get resolved quickly. I ended up having to schedule someone individually on my side. That was a little bit more complicated being that a lot of our local providers don’t wanna work with the warranty company because you have to call them and you have to verify and validate. The company that I went through to do the work was very reluctant and very negative about home warranty companies, which doesn’t really speak of Home Warranty of America so much as it does of the person and the company that did the work for us. As a result of that, we won't be using that particular company anymore.
The hard part from a claims perspective is I actually never placed that second claim. It ended up not costing me very much and never failed the claim because we tried to call, we couldn’t get through, and the wait times were more than two minutes, which I personally didn't think was excessive. I work in a call center, so I know what wait times were like. It was just that level of impatience of the person who fixed it made it seem like a lot longer. So, the first claim experience was really, really good, and very quick, and very simple when they scheduled somebody. But when I scheduled somebody for the second claim, my experience was not nearly as good.
Home Warranty of America could do a better job of being out in the community of providers and talking about their services, giving out phone numbers, and helping those providers understand that they are providing a service to their clients. They could also do a better job of giving the homeowner information about the things that we need to tell the local contractor when we first call them to make sure the technician is aware and up to speed on what they need to do. It would take a lot of the burden off of the homeowner because the people who come out to fix it wanna have a good rapport with the client as well.
The peace of mind of having Home Warranty of America has been really great because home repairs can be very expensive, especially if you have to replace an air conditioner or a heating system. We haven't really had to utilize at all that much, but in retrospect, it's not that expensive for the peace of mind that you get knowing that it's gonna get fixed. We have a particular thing on our policy that if our air conditioner went out and it needed to be entirely replaced, it would be replaced with an energy-efficient appliance as well of our choosing. Home Warranty of America makes it easy to get the coverage and to keep the coverage that you need, and they also do a good job of notifying you when your policy renews. So, they do a good level of communication.
Good Morning Kelly,
We appreciate you taking the time out of your day to provide an exceptional rating based on your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to reach out to one of our live chat agents at www.hwahomewarranty.com with your full contact information should you ever need our assistance. Thank you again and have an amazing day!
I already had Home Warranty of America, so I just renewed it. At first, submitting a claim went fairly easy. The one thing that concerns me is the fact that it started out really good, and then, stuff started coming off of it. For instance, the first year, our roof was covered. And then they had me upgrade it because we had a water softener and it was covered. Everything was covered. On the second year, all of a sudden, those things disappeared, and I didn’t get a notification of it disappearing. Then when I asked a question, it was, “We don’t cover roofs in Delaware.” I told them they did because I had it in my contract. So, then, when I asked them about the water softener, they said they don’t cover those anymore.
An issue popped up with the garage door opener, and they sent me somebody that did work on it. The problem with it was he didn’t wanna work on the door because he said he had a hard time getting paid. He said, “I’ll tell you what, I’ll fix the door, this is how much it’s gonna cost.” And I said, “Well, you gonna get $100 anyway.” It was $30 more than what I would have had to pay but I needed my door fixed. So, I told him to fix the door and I’d give him the $30 more. But that's one of the issues that I’m finding with the company.
I’m getting mails and telephone calls from other companies asking me to join them. And I’m hesitant about doing that. One company said, “Well, your service fee won’t be as much.” But then as I read it on further, it all depends on the package that you got as to what the service was gonna be. So, then, I told my wife that when we had an issue with the furnace and the heating system, Home Warranty of America took care of us. We went a little bit longer than what was anticipated on getting that corrected. However, we did get it corrected.
When the furnace issue first started out, the company they sent in said they were gonna see about changing it out. And I told them this system is new. It’s a top-of-the-line system. It’s hybrid system. And it was in the dead of winter when it went out. It had actually gone out for about a month. But come to find out, we had a heat pump and our backup was the furnace. So the person that did the installation did not set the furnace up correctly, and he didn’t set the heat pump up correctly.
And what had happened was we had ran out of fuel, and we couldn’t figure out why. So, we are holding up and then we found out that it was burning gas the whole time. So, we finally got it corrected. We still use the second company that HWA sent in to do the correction. And in fact, they were here just the other day doing the service. The only thing was we didn’t know that the service part of it wasn’t on this warranty. So, I had to take out a service contract with the company that they’ll come back twice a year to check on it. So, I did that the other day.
Thank you for this review based on your firsthand experiences with our company. In reference to contract coverage changes, we do advise on the renewal notice to be sure to read the new contract documents carefully so that you understand any potential changes/improvements to your coverage. All items eligible for coverage may be reviewed in the online portal as well as the contract confirmation documents.
Please don't hesitate to contact us by phone at 1-888-492-7359 or by live chat at www.hwahomewarranty.com should you need our assistance or have any questions or concerns. Thank you again and have a pleasant day!
I had been with a couple of other home warranties and I found that it didn't cover enough areas and that they weren't responsive enough. And also, if you had a claim after you paid thousands of dollars, they say, "Oh, we don't wanna renew you," even with a minor claim. So I looked up Home Warranty of America and they seem to have a lot of good ratings and responses. It cost me $1,000 a year, but they seem to have a lot more coverage and I liked it. I spent a year with them. I've had my problems, but overall they're the best home warranty I've worked with.
We have 3,200 square foot house in Malibu, and the elements are always out here. And you can do as much as you can do, but at a certain point, things happen, and it's probably best to protect your appliances and your plumbing and your electrical stuff and your septic lines. All those things are covered by them. However, they have call banks in Manila or India and I get very frustrated. I'm not a racist person at all. I love everybody. I have no problem with anybody doing anything. I'm proud for anybody that can step up and become a call center person. But with that comes the responsibility of speaking, understanding and comprehending in English and learning how to articulate. When it comes to business, I wanna deal with people who can solve my problem. I don't wanna deal with people who don't understand English.
It takes me hours and hours to deal with the Filipinos or the Indians to try to get them to comprehend in English what the issue is and to try to track down the various things I'm asking them to track down and look up certain things. I always demand that they send me to a US-based supervisor. And it takes me hours and hours and hours. Ultimately, I might get to a US supervisor. I have one number from a person who covers California, who never wants to answer her phone call. She just leaves a message. But I know if I leave a message for her, she will get on the case if I give her enough stuff. But there is their problem.
Many times, they have a contractor, and that's fine. Any time, they don't have a local contractor I'll say, "Well, I have this guy I know that could do it," I say, "You should contact him." They say, "Oh, no, you have them contact us." And they say, "Oh, we don't wanna contact them because they don't pay on time. They don't do this." They need better contractors and they need to have more of them. And they can't put the onus on the client. They gotta have enough contractors in every area they service. But when the work finally gets done, it's good. HWA is the best there out there now. But I'd like to make them better. Their executives are free to call me. I'll be glad to talk to them.
Thank you, Marty, for taking the time for the amazing review! At Home Warranty of America, we strive to meet the needs of all of our customers. We are glad we could assist in your home repairs! We’re using your feedback to make some significant changes to our internal processes. If there is ever anything we can do in the future, please do not hesitate to contact us by phone or live chat. Have a wonderful day!
We had made two claims to Home Warranty of America so far. The first one was about a garbage disposal that worked once, and the second time we turned on the switch, nothing happened. The contractor came, and we had to pay the $100 fee for the mechanic to come, and they replaced the garbage disposal, and they did that very quickly.
The second claim was when we ran into a problem with our refrigerator. It worked fine, but there's a control on the front of the refrigerator that tells the temperature of the refrigerator, which was 37 degrees, and the other one says the temperature of the freezer, which was set at 0. But it would change the temperature of the freezer without us touching it. It would go from 0 down to -6 in increments of 1. Then it would go from -6, it would jump back up to +8, and then it would work its way back down again. And each time it changed temperature, it would start dinging. At 3 in the morning while we were sleeping, we would hear this dinging.
Home Warranty sent out Golden & Golden and I paid them the $100 to come. First, they looked at it to determine what they felt was wrong with it. And then they came back with what they called the thermostat, and they changed it but it did not solve the problem. So, later on they determined that we were gonna get a new main circuit board for the refrigerator which was at the back of the refrigerator, but nobody could find it to replace it because the refrigerator is 13 years old, and parts aren’t readily available. I got a call from Home Warranty that they had secured a rebuilt, and they said they were gonna mail it to my home, and once I received it, I have to call Golden & Golden to come and install it, which was what we did. It also did not solve the problem. Now, we’re going into six months of this.
I called Home Warranty and told them that it has been going on a long time and asked if we could get somebody from Kenmore to come and look at it because the people from Golden & Golden were not capable of repairing it. So they sent somebody from Kenmore, and the fellow came, and he looked it. I did not have to pay him an extra charge. It was covered by my first initial payment. He told me that I might need the circuit board that goes on the front of the refrigerator where the actual temperature was changing. Then he reported that back to Home Warranty. The next thing I knew, I got a call from Home Warranty that that part was no longer available. They couldn’t find it, so they were going to give me a new refrigerator.
They offered me a specific model from GE. They offered me $1,700 cash and I could pick out my own refrigerator and then I would be paying for the installation, or I could go to either Best Buy or one of those stores, and see if I could pick out a different refrigerator, and whether or not they would cover it. So I looked in Best Buy and I found a refrigerator that was comparable to the one they offered me and bought it. They delivered and installed it, and they took the old one away. The two gentlemen that came to install it were very good. They did a very good job.
Everything worked out well. Everything is fine now because the old refrigerator was gone, no more dinging, and I have a brand new refrigerator at no cost to me since it was covered by the warranty. But Home Warranty could have done a better job of finding somebody better to resolve the problem. I felt that the claim could have been resolved a lot sooner had they had somebody more competent.
Good Morning, Martin. We wanted to thank you for taking some time to share your experience! We are always looking for ways to grow & improve our business, and customer feedback is a very important part of that process. We are so glad to hear the you received a new refrigerator, and that your claim was successfully resolved. Thank you, Martin, and have an awesome day! - Jack
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First plumber came out and inspected the house and had heard the water leak. He advised me that he need to go through my kitchen in order to fix the leak. In the contract it states that customer must provide access, which in fact I did. I showed the plumber that I had a crawl space. Plumber saw it and said that it was too small for home. However not to worry, he'll report this to American Home Shield.
Few days later, American Home Shield contacted me and advised me that they have found a smaller guy and that they will send him out. Guy came out and did a thorough inspection and pointed out that the leak in front of my house needs to be fixed. That included the water pressure regulator. I showed him the crawl space access. He went inside about half way and reported to me that he does not have enough space and that he needed to go through the kitchen. He had asked me how much I liked my kitchen floor. I responded to him that I like it very much. He assured me that he will report this to American Home Shield and also not to worry.
About few days later, on a Monday 01/13/2020, I contacted American Home shield and had asked what's the status. The Agent replied stating that they'll cover the water pressure regulator. However the leak underneath the house, I would have to hire a contract and have that contractor create an access for their plumber to fix the leak and that I would get a cash reimbursement. I suggested a solution by hiring my licensed contractor that would not have to dig through my kitchen and utilize the access that I initially provided in lieu of the contract.
My contractor came out, he's a much larger individual than the both contractors whom American Home Shield sent and that he can be able to fit in the crawl space and fix the problem. I reported this finding to American Home Shield and advised a solution that would be cost effective. Agent then advised me to go ahead and to advised me that the cash out department would contact me within 24 hours. This was Monday 01/13/2020. My contractor came out the next day 01/14/2020 and fixed all the problem and gave the invoice for the repairs.
Today 01/15/2020 I contacted American Home Shield to voice a concern since I had not heard from them in over 24 hours that they initially had stated. I was on the phone close to an hour and had learned that the cash out was only for $110, meanwhile I had paid this contractor $740. I had escalated this matter to one of American Home Shield Acting Supervisor Raul, Operator ID: ** had advised me that American Home Shield have agreement with local plumbers and that they would not have charged this amount and therefore I'm on my own. I explained to Raul where I stood, and that this was a bad practice on American Home Shield, sending lousy plumbers that would not want to go through Crawl space in order to fix my problem for reasons of space being too small.
Meanwhile, My contractor whom is much larger than both was able to fit through and fix the problem. The other plumbers wanted me to tear out my kitchen. That would have costed me $$$$ Thousands of dollars, though I'm providing access whom a much larger plumber doesn't seem to have any problem going in there and fixing the problem. When I had bought my house back in 2012 I had a similar problem that which I had contacted American Home Shield and they sent a guy out that accessed my crawl space and fixed the problem. Now it's a different story. After I had received a go ahead come to learn that they'll only pay me $110 rather than what I had paid. While American Home Shield continue to go through their rolodex of plumbers, meanwhile my water continues to skyrocket.
Good morning, Zelalem, We are always looking for ways to better our service, and your feedback is an invaluable part of that process. Zelalem, I would like to let you know that you are reaching out to Home Warranty of America, not American Home Shield, I do apologize for the inconveniences, we are a different warranty company. You will need to reach out to American Home Shield so they can help you with your request. If there is anything else we can do for you, please don't hesitate to let us know. Thank you for reaching the Home Warranty of America, we wish you and yours a wonderful day. - Tobias
Purchased a home 6/6/2020 which came with a home warranty from Home Warranty of America. Filed a claim for a dishwasher on 12/9/2019. Repair man came out on 12/12/19. It needed a new control board. The service company spoke with a Mario at Home Warranty of American stating the part is no longer being manufactured by the appliance company. Therefore, the dishwasher would need to be replaced. The dishwasher is appropriately 12 years old. Mario said he would contact the customer. No one has ever contacted us. The only contact that has been made is if myself or my husband calls.
When we called, we have to wait 30 plus minutes on hold only to be told it takes two weeks before they can get an answer from approvals at Home Warranty of America on what can be offered. Why does it take two weeks? I am assuming they are wanting us to get so frustrated that we go out and buy a dishwasher ourselves and for them to say that they won't pay. Terrible service on their part and they are in no hurry to help the customer. I would not waste my money on a warranty service company. They are in the business to make money and not support customers. As of 1/13/2020 nothing has been communicated or done at this time.
I am currently on hold with them right now with a hold time greater than 20 minutes. I have several outstanding claims right now and I know the contractor hasn't been contacted because one of them is out of business but I was given the phone number and name of the business and told to wait for them to call. Good thing I called after not hearing from them for a week.
This is not the first problem I have had with them. They sent a contractor out for a dishwasher repair, he came out made an assessment, collected the fee and disappeared. Seems like they just thumb through the phone book and pick someone not knowing anything about them. I did call them back and complain about this particular contractor. They seemed concerned and noted it. Continued having problems with the dishwasher. Filed a new claim and they tried to give me the same contractor. I'm very unhappy with them right now and the prices went up since we bought our house last year. I will say in the beginning we had good service with two other problems we had then it was downhill.
Good morning, Melvin. Based on the details from your review, we can certainly understand the frustration and upset that you experienced. We are sincerely sorry that this was your experience with the dishwasher claim, and we hope to get the chance to provide you with an outstanding experience on your next filed claim. All feedback that we receive is valuable, as we can use it to provide coaching to those involved and improve processes going forward. If there are any outstanding questions or concerns on this claim or if you would like us to reassign the claim to a different service vendor provider, Melvin, please don't hesitate to contact us by phone, or if you prefer, connect with a Live Chat agent on our website. Here is our contact information for you, Customer Care Team, which is available Monday -Thursday 8 a.m. – 11:30 p.m., Friday 8 a.m.- 9 p.m. and Saturday & Sunday 8 a.m. - 8:00 p.m. EST. If you prefer, you can also engage with our Live Chat department from our website. Chat agents are available M-F, 8 a.m. - 5 p.m. CST. Thank you, Melvin, and we wish you a wonderful day.
Stay away from this company! Initially, I used this company when I bought my home in Nov of 2018. I never had to file a claim, so I can't speak to their competency in that area. However, I attempted to my renew my coverage in Nov of 2019 and it has been a disaster. I started out calling they main number and was assigned an agent. Because I wanted everything in writing, I provided my email to the agent. He emailed me the supposed renewal price and assured me that coverage would be uninterrupted and seamless. He provided a date the amount would be charged to me (I paid in full for the year) and I agreed. He told me that because they were "updating their system" he was experiencing some technical issues on his side and would provide me a $50 gift card for the inconvenience. I didn't care about that, but agreed.
A week after the charge was supposed to hit my credit card, I noticed nothing had happened, and I had not received any confirmation of my renewal. I contacted him and he responded that it was an error on their part because of the system update. I was concerned that coverage had lapsed and wanted to know when this would be corrected. He said he would request the charge again and I should see it within 24 hours. That part happened. However, fast forward 6 weeks to today and I still have no contract or paperwork. The agent can be longer be contacted via phone or email, no gift card, and when I attempt to contact the company via email and their main 888#....no response!! I just get put on hold and no one ever picks up. I'm trying now to get my credit card company to refund my money and I've filed a claim against them as a fraudulent company. Thank God I've never had to actually use them for a claim.
Hello LR, and thank you for taking the time to provide us with some feedback regarding your experience. We always strive to provide an awesome customer experience that is handled with transparency and efficiency. We can certainly understand the frustration you have experienced, and we apologize for the hardship. One of our main goals is to always provide a solution as efficiently as possible while providing the best possible customer experience, and we regret that this did not happen in your case. If there are still any outstanding questions or concerns related to your contract renewal, please use the private message option here to respond, and be sure to include your claim number. We would be happy to assist with any issues and make sure we get the contract renewal process correctly. We will make sure to send all your contract renewal information to you. Thank you for the feedback, LR, and we wish you and yours a wonderful day. - Danny
Have had HWA for 5 years now. There has been no problem with them accepting MY payments annually, but when my water heater went out IN SEPTEMBER '19, first they were unable to provide a local service person to service, then, after I had to go "out of network" they agreed to settle my claim for $1000. Keep in mind my replacement water heater was $3500. It has now been OVER 3 MONTHS since the claim was closed and I have yet to receive the $1000 check. Each time I call (their call center agents are actually quite lovely) - they push it out another 2-3 weeks citing "approvals" from different departments. Honestly the WORST INSURANCE EXPERIENCE. Save your sanity and DO NOT use this company.
Good Morning, Kat, I want to extend my sincerest apology for the delay in your refund and negative experience that you're having, we always want you to feel you can rely on us, and we apologize for the hardship, our main goals is to always provide an effective solution and I apologize that this was not the case. If I can be of assistance or if you have concerns related to the reimbursement please use the message option here to respond, and be sure to include your claim number. Thank you for the feedback. - Dembe.
Home Warranty of America coverage exclusions
In some instances, there are parts of otherwise covered items that will be excluded from coverage, so it’s important to read your contract to fully understand what “coverage” for each item truly entails. Home Warranty of America does specify some coverage exclusions, which is typical for all home warranty service plans. Typically parts that are not essential to the item performing its core function may be excluded. For example, while dishwashers are covered by both of HWA’s plans, racks, baskets, rollers and door seals are not covered. Similarly, the electrical system coverage won’t cover items like fixtures. You can find a full list of exclusions on Home Warranty of America's sample contract.
Home Warranty of America coverage limits
Home Warranty of America’s coverage limits per term are no more than $5,000 per covered item or $15,000 total per contract term. Standard across home warranty companies, none of their plans cover pre-existing conditions. Specific coverage limits and maximum payouts can depend on the specific appliance or system in need of repair or replacement, outlined in the chart below.
|Item||Home Warranty of America’s coverage limit|
|Electrical or plumbing rust and corrosion||$2,000|
|Heating systems, tankless water heaters, well pumps, saltwater pool equipment||$1,500|
|In-ground pool and spa equipment, water heaters, stand-alone ice makers or freezers||$1,000|
|Ductwork and plumbing systems||$1,000 for inaccessible items|
|Roof leak repair, septic systems, toilets, water softeners||$500|
|Burglar and fire alarm systems, ceiling and exhaust fans, central vacuums||$400|
Home Warranty of America claims
Claims can be submitted 24/7, including holidays, online or through their toll-free number. Emergency services can be rushed at HWA’s discretion. Someone over the age of 18 must be present in the home during the repair.
How to request service from Home Warranty of America:
- Submit a claim online or over the phone as soon as an issue is discovered.
- HWA will contact an authorized technician within 48 hours to schedule your requested repair.
- Pay the service call fee ($75 or $100, depending on your plan).
Should the repair fail or the same issue occur again within the service recall period (90 days on parts and 30 days on labor), HWA will send a technician to complete new repairs without charging you a service fee or any other additional costs.
Home Warranty of America FAQ
- What is Home Warranty of America’s premium coverage option?
Premium coverage expands your standard coverage to include protection for equipment and parts that aren’t standard to home warranty contracts, namely fixtures and accessories like shower heads or dishwasher racks. The plan option covers 30+ items.
- What is Home Warranty of America’s cancellation policy?
You can cancel your contract at any time but need to cancel within 30 days to receive a full refund. Cancelling after 30 days will include a small cancellation fee of $30 or 10 percent of the contract fee, whichever is less. Overall, we’ve seen far higher cancellation fees among other companies.
- Is a home inspection required by Home Warranty of America?
No. No inspection is required and you will not be denied coverage based on the age of your home, systems or appliances.
Is Home Warranty of America worth it?
Home Warranty of America has several aspects that stand out and make it a good option for homeowners looking for coverage for their systems and appliances.
Home Warranty of America’s record of satisfied homeowners, focus on fast, effective and professional service and number of coverage choices, making it a top choice in home warranties. Both the Premier and the Premier Plus plans from Home Warranty of America offer substantial coverage and peace of mind for homeowners. Our favorite features include the Premier Protection plan, which adds coverage for parts like fixtures and appliance accessories. This coverage is not common to home warranty service plans, and it’s an affordable add-on that really extends the value of your contract. Additionally, the GreenPlus and OrangePlus add-ons make Home Warranty of America one of the most inclusive providers we’ve seen.
Home Warranty of America Company Information
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- Home Warranty of America
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