Best Home Warranties in Hawaii

We compared 6 companies and chose the top home warranty providers

    • Choice Home Warranty
      4.0(67,400)
    • ARW Home
      3.4(2,573)
    • Liberty Home Guard
      3.2(952)
    +1 more

    Best Home Warranties in Hawaii

    If you’ve been thinking about getting home warranty coverage in Hawaii but aren’t sure where to start, we can help. We’ve selected the top home warranty companies in Hawaii by analyzing customer reviews and ratings and comparing brands on availability, price, coverage and other factors.

    Read our full methodology below for all the details. Our picks may be Authorized Partners that compensate us — this does not affect our recommendations or evaluations but may impact the order in which companies appear.

    Our editor’s top picks

    1. Quick service: Choice Home Warranty
    2. Electronics coverage: ARW Home
    3. Easy sign-up: Liberty Home Guard
    Why trust ConsumerAffairs?
    • Our recommendations are based on what reviewers say.
    • 4,624,111 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    3 best home warranty companies in Hawaii, reviewed

    We’ve talked to thousands of Hawaii homeowners who invested in home warranty coverage. To choose our top picks for this guide, we compared 26 companies on coverage limits, prices, available plans and other factors.

    Buyers Choice Award Finalist
    Choice Home Warranty
    Plans available
    2
    Service fees
    $100
    Starting costs
    $46.83

    Choice Home Warranty has 2 different plans that cover up to 18 systems and appliances combined. In the event the company has to schedule service at your home for a covered appliance or system, you’ll be charged a service call fee of $100. It’s available in 49 states (not Washington), including Hawaii.

    Overall, Choice Home Warranty customers on our site appreciate the promptness and efficiency of the technicians, as well as the ease of making claims. Many reviewers mention specific technicians by name and commend their professionalism and knowledge.

    Loling from Honolulu said the process was easy and that they had “no hassle” submitting their first claim for a dishwasher issue. Choice responded to the claim within 30 minutes. “Within approximately an hour I received text from the service technician company with an appointment.”

    Sandra of Kihei said she was “so happy and at peace to have Choice Home Warranty! It is so nice to know when you need help they are there for you and find the best technician to either fix or replace your item. I recommend their service to anyone. You will not be sorry.”

    There are a few negative reviews on our site regarding missed appointments and unresolved problems. Karla from Waipahu wasn’t pleased for these reasons: “They say they make appointments that do not exist, they send incompetent technicians that make matters worse and do not take responsibility for the damage done.” With any warranty, make sure you understand the terms and conditions so you know exactly what will — and won’t — be covered.

    2024 Buyers Choice Award Winner
    ARW Home
    Plans available
    3
    Service fees
    $100
    Starting costs
    $49.99

    ARW Home offers 3 home warranty plans. It’s available in 50 states, including Hawaii. If you opt for combined coverage, up to 16 of your appliances and systems will be covered.

    Hawaii customers cite positive experiences with the customer service representatives, mentioning them by name and praising them for their help and professionalism in resolving their issues.

    Cheryl of Paauilo used ARW Home’s services four times. She mentioned working with “Katherine **, who was just FABULOUS. She REALLY wanted to help me and did!” After calling back two days later, she got another rep “who also could NOT have been nicer, very professional, very helpful and finally solved the problem, by offering me a payment of $350 to help put towards a new water heater!”

    She said she “really appreciated his sincere & kind attitude in helping me solve this problem. If I may say this, I think good employees are hard to find, and you are lucky to have both of them. Give them both a raise to keep them happy and working with us customers in the best way they can.”

    On the other hand, a few customers experienced long wait times and unhelpful representatives. While Alison of Honolulu thought the sales team was “superb,” she wasn’t happy with the contractors ARW Home assigned. “I called ARW to tell them to send me someone with 4-5 star ratings. I spent over 2 1/2 hours being transferred around 7 times with still no help, they dropped the call several times, kept transferring me.”  After a week, she was told the issue wasn’t covered.

    1x Award Winner
    Selected for having one of the highest satisfaction rates for Best Customer Service
    Liberty Home Guard
    Plans available
    3
    Service fees
    $50 to $125
    Starting costs
    $49.99

    Liberty Home Guard provides coverage in 50 states, including Hawaii. It offers 3 plans, with coverage for up to 15 appliances and systems combined.

    Many Liberty Home Guard customers find working with the company easy, and they often mention helpful customer service representatives. Haunani from Pahoa echoed this experience: “The application process was really easy. The representative that I spoke with was very professional, courteous, and not pushy. He was able to find a plan that worked with our situation. I would refer others to Liberty.”

    Some customers have expressed dissatisfaction with Liberty Home Guard, citing issues with payment for services rendered, delays in receiving quotes and reimbursements, and inadequate coverage for repairs and replacements.

    Home Warranties in Hawaii Buyers guide

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    Top Picks

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      Do you need a home warranty company in Hawaii?

      The Hawaiian Islands are a paradise, featuring diverse climates that range from dry, sunny coasts to lush tropical rainforests. While this variety in weather patterns enhances the appeal of living in Hawaii, it also presents unique challenges for homeowners. Constant exposure to high humidity, salt and intense sunlight can significantly impact the structural integrity and maintenance needs of homes across the islands.

      High humidity levels in Hawaii can lead to moisture accumulation inside homes, fostering mold growth. Mold poses health risks and can cause substantial structural damage over time. Proper home maintenance in Hawaii requires a keen eye for signs of moisture intrusion and well-designed ventilation systems to mitigate these risks.

      How does roof coverage work?

      Most home warranty companies offer roof coverage, though you might have to upgrade your plan or opt for an add-on so your roof is covered. Coverage typically includes shingles or shakes, patch issues, popped-up nails, tiles, seams, underlayment and other repairs and replacements. Gutters, drainage, roof vents and exhaust fans may also be covered under some plans.

      Homes situated near the ocean face other unique challenges, particularly vulnerability to saltwater corrosion. This phenomenon can affect roofing materials, plumbing fixtures and even the structural steel in modern constructions. Prolonged exposure to the sun's intense ultraviolet radiation can further degrade roofing materials, paint and other exterior elements.

      Given these challenges, maintaining a home in Hawaii can become a costly endeavor. Investing in a home warranty can mitigate the financial burden associated with the upkeep and repair of your property, ensuring your home remains safe and comfortable amid Hawaii's diverse climate.

      How are home warranties regulated in Hawaii?

      The Department of Commerce and Consumer Affairs (DCCA) regulates home warranties in Hawaii. The DCCA's oversight ensures that home warranty companies disclose all necessary information about costs, fees and coverage limits before consumers purchase home warranty plans.

      Hawaii's regulatory framework places a high premium on the licensing process for home warranty service providers. This process ensures that companies are financially stable and can meet their contractual obligations. The DCCA further strengthens consumer protection by mandating the use of clear contract language and making terms and conditions easily understandable.

      Hawaii's Regulated Industries Complaints Office (RICO), part of the DCCA, investigates allegations of professional misconduct by licensees and addresses unlicensed activities within the state. It provides a platform for consumers to research businesses, view licensee complaint histories and file complaints online, thereby ensuring transparency and accountability in professional and business practices.

      FAQ

      How much does a home warranty cost?

      The national average cost for a home warranty is $450 to $600 per year as of publishing, but specialty plans with limited coverage are also available for less. How much you’ll end up paying depends on the norm in Hawaii and the company and plan you choose. Home warranty companies sometimes offer ways to save, like bundling plans or opting for a higher service call fee.

      Is a home warranty worth it in Hawaii?

      A home warranty is worth it to many homeowners for peace of mind, but this depends on your financial situation, the state of your appliances and several other factors. If a repair or replacement for a home system or appliance could break you, it might be worth shelling out the monthly payment for coverage.

      What’s the difference between a home warranty and homeowners insurance?

      Unlike homeowners insurance, a home warranty isn’t a requirement for taking out a mortgage. Home warranties cover various home appliances and systems in the event they break down due to regular use; homeowners insurance, on the other hand, covers your property and belongings if they’re destroyed in an accident (like a fire or bad weather).

      Methodology

      ConsumerAffairs carefully collects in-depth, verified reviews to tell each customer’s experience with a company. We believe customer experiences are a crucial indicator when evaluating companies, so these reviews are a significant factor when we make our top picks.

      To choose the top home warranty companies in Hawaii, we started with the 26 popular providers listed in our main home warranty guide.  First, we narrowed it down to the ones available in Hawaii. We then weighed several key features to get our final rankings:

      • Coverage options: We broke down each company’s home warranty plans to ensure they offered multiple coverage options to fit a variety of needs.
      • Plan flexibility: Customizing a plan can tailor it to your needs and help you save money so you don’t pay for coverage you don’t need. We checked to see what customization options each company offered, including the ability to select a service fee and the number and cost of add-on coverages.
      • Cost: Costs for home warranty plans vary based on the size of the home and the coverage selected, but we confirmed our top picks’ prices were competitive in the home warranty industry.
      • Service call fee: We looked at the service fee each company charged to send a technician to your house to ensure our top picks were in line with industry standards.

      Guide sources

      ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. Specific sources for this guide include:

      1. Hawaii Department of Commerce and Consumer Affairs, “Regulated Industries Complaints Office.” Accessed July 17, 2024.

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