Global Home USA

Global Home USA Reviews

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Written by Rebecca Edwards
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Edited by Alina Bradford

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About Global Home USA

Global Home USA is a home warranty company based in Addison, Texas, and offers coverage in all states except Alaska, California, Washington and Wyoming. Global has three home warranty plans that real estate agents can purchase for their clients, underwritten by Dealers Assurance Company (DAC). These plans provide coverage for most home systems and appliances.

Pros
  • No 30-day exclusion period
  • Home inspection service option
  • Option to select your contractor
  • Unknown preexisting conditions coverage
Cons
  • Must purchase through a real estate agent
  • No monthly payment options
  • No terms and conditions available for review

Global Home USA coverage and plans

Global Home USA offers three home warranty plans: Gold, Platinum and Elite. Depending on your chosen package, plans start between $595 and $895 per year and service fees range from $60 to $100 at the time of publishing.

With Global Home USA, you can choose your own contractor, and there’s no 30-day waiting period before you can use your warranty coverage. Basic coverage includes HVAC, some plumbing, and the electrical system. The company also offers extra coverage to add to any plan, including an additional refrigerator, swimming pools and central vacuum.

Global also covers things that home warranties often don’t cover, like unknown preexisting conditions and home inspection services. The home inspection service guarantees a written home inspection for buyers and comes standard in the Elite plan; however, you can add it to any plan for $70. Global plans also cover permit and code violations, improper installation and removal of defective equipment.

Plan details

Add-on coverage

What does Global Home USA not cover?

Because terms and conditions aren’t publicly available, and warranties can be purchased only by real estate agents, it’s unclear what specific exclusions and limitations come with a Global Home USA home warranty. It is known that Global Home USA doesn’t offer any coverage for roofs or roof leaks.

Global Home USA coverage caps

Global Home USA sells its home warranties strictly through real estate agents and doesn’t make terms and conditions available. That includes coverage caps.

Global Home USA cost

Global Home USA home warranty plans start between $595 and $895 per year for a 5,000-square-foot single-family home. Global’s three plans have different service call fees — the less expensive the plan, the higher the service call fee. You can purchase plans for a lump sum payment for one year of coverage. There aren’t any monthly payment options available.

Global Home USA annual pricing

Compare with competitors

Global Home USA is competitively priced for both its annual plans and service call fees. In fact, with service call fees as low as $60, it offers some of the lowest service fee options in the market. Unlike many other home warranty companies, Global Home USA doesn’t offer monthly payment options, though.

Because it conducts business through real estate agents, homeowners can’t purchase a home warranty from Global directly, which is unusual for home warranty companies. Global Home USA home warranties are designed for home buyers and sellers, which may explain the strict 12-month coverage term without an option for longer coverage.

Despite the real estate agent requirement, Global Home USA offers some tempting perks that stand out, including the ability to use your coverage immediately without the industry-standard 30-day waiting period. It also lets you pick your contractor, giving you options outside the home warranty company’s third-party service providers. The home inspection guarantee and coverage for unknown preexisting conditions are also less common from most home warranty companies.

Global Home USA’s cancellation policy

Because Global Home USA works directly with real estate agents and doesn’t publicly disclose its terms and conditions, you’ll have to contact the company directly (through a real estate agent) to get the cancellation terms.

FAQ

Where is Global Home USA available?

Global Home USA is available in every state except Alaska, California, Washington and Wyoming.

Is Global Home USA legit?

Global Home USA is underwritten by DAC and is accredited by the Better Business Bureau. It partners with contractors and real estate agents nationwide.

How do I file a claim with Global Home USA?

Policyholders can make a claim by calling Global Home USA:

  • If you purchased your contract prior to March 1, 2022: 866-237-4980.
  • If you purchased your contract on or after March 1, 2022: 800-944-3858.

There isn’t an online claim process available. If you want to use your own contractor, the contractor must call Global Home USA for authorization before making any repairs. Contractors need to be licensed and insured in your state. Global Home USA will pay contractors market rates for approved repairs. Global Home USA will reimburse you for all approved repairs if you pay the contractor directly.

How do I find an agent if I’m interested in purchasing a Global Home USA home warranty?

Global Home USA provides a directory of agents to help homeowners purchase a home warranty.

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Global Home USA Reviews

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    How do I know I can trust these reviews about Global Home USA?
    • 4,629,416 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Coverage

    Reviewed March 19, 2025

    I thought there is an emergency number or a 24/7 hour claim number that will put you through to emergencies. There is no one even answering and just asking you to leave a message. This is crazy. I spent almost $1000 for home warranty coverage.

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    Customer Service

    Reviewed March 12, 2025

    I give this company a zero. Actually the representative that works for Global home USA. He was rude very unprofessional. I called them up to cancel their policy. He began to explain to me how he knows my life!!! That I live pay check to paycheck. He was crude and obnoxious. All I wanted to do was cancel this ridiculous policy. Didn’t even have it for 30 days. He was so persistent, wasn’t even listen to a word I was saying. Trying to put the fear in me incase I have a fire. I explained all my appliances, furnace, a/c units are all brand new. He wouldn’t let it go. Tells me, “If I have a fire, wouldn’t you rather pay a monthly payment than thousands." I couldn’t take his obnoxious voice any longer. Today I canceled for good.

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      Customer ServiceCoveragePrice

      Reviewed Sept. 12, 2024

      I contacted Global Home USA Warranty to file a claim for my malfunctioning garage door. Despite leaving multiple messages and making repeated calls over several days, I received no response whatsoever. Finally, after four frustrating days, I was able to speak with someone, only to be told that my garage—because it isn’t attached to the main house—isn't covered under my policy.

      This is unacceptable. My garage, though detached (a common design in South Carolina), is very much a part of my dwelling. Garages, whether attached or detached, are widely recognized as integral parts of a residence, especially when listed as part of the property. I have the Elite coverage, which supposedly offers the most comprehensive protection for unexpected repairs, yet this situation shows that "elite" in their terms doesn’t live up to its name.

      According to their own description, the Elite Plan is intended to provide the highest level of coverage and peace of mind. Instead, I’ve been met with delays, lack of communication, and evasive excuses. It’s disappointing and frustrating to find that Global Home USA does not honor its promises, and I will not be recommending them to anyone. Their service is cheap in every sense of the word, and homeowners should beware before trusting them with their property protection.

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        Global Home USA Company Information

        Company Name:
        Global Home USA
        Address:
        P.O. Box 2367
        City:
        Addison
        State/Province:
        TX
        Postal Code:
        75001
        Country:
        United States
        Website:
        theglobalhomewarranty.com

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