Global Home USA Reviews
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About Global Home USA
Global Home USA is a home warranty company based in Addison, Texas, and offers coverage in all states except Alaska, California, Washington and Wyoming. Global has three home warranty plans that real estate agents can purchase for their clients, underwritten by Dealers Assurance Company (DAC). These plans provide coverage for most home systems and appliances.
Visit globalhomeusa.com- No 30-day exclusion period
- Home inspection service option
- Option to select your contractor
- Unknown preexisting conditions coverage
- Must purchase through a real estate agent
- No monthly payment options
- No terms and conditions available for review
Global Home USA coverage and plans
Global Home USA offers three home warranty plans: Gold, Platinum and Elite. Depending on your chosen package, plans start between $595 and $895 per year and service fees range from $60 to $100 at the time of publishing.
With Global Home USA, you can choose your own contractor, and there’s no 30-day waiting period before you can use your warranty coverage. Basic coverage includes HVAC, some plumbing, and the electrical system. The company also offers extra coverage to add to any plan, including an additional refrigerator, swimming pools and central vacuum.
Global also covers things that home warranties often don’t cover, like unknown preexisting conditions and home inspection services. The home inspection service guarantees a written home inspection for buyers and comes standard in the Elite plan; however, you can add it to any plan for $70. Global plans also cover permit and code violations, improper installation and removal of defective equipment.
Plan details
| Gold ($100 service fee) | Platinum ($75 service fee) | Elite ($60 service fee) | |
|---|---|---|---|
| HVAC | Yes | Yes | Yes |
| Ductwork | Yes | Yes | Yes |
| Dishwasher | Yes | Yes | Yes |
| Garbage disposal | Yes | Yes | Yes |
| Microwave | Yes | Yes | Yes |
| Oven/range/stove | Yes | Yes | Yes |
| Water heater | Yes | Yes | Yes |
| Sump pump | Yes | Yes | Yes |
| Polybutylene piping | Yes | Yes | Yes |
| Electrical | Yes | Yes | Yes |
| Kitchen refrigerator (buyers only) | Yes | Yes | Yes |
| Trash compactor | No | Yes | Yes |
| Humidifiers/dehumidifiers | No | Yes | Yes |
| Electronic air filters | No | Yes | Yes |
| Shower heads/faucets/fixtures | No | Yes | Yes |
| Ceiling/attic fans | No | Yes | Yes |
| Water softener | No | Yes | Yes |
| Sewer ejector pumps | No | Yes | Yes |
| Geothermal HVAC | No | Yes | Yes |
| Line stoppage clearing | No | Yes | Yes |
| Hydro jetting | No | No | Yes |
| Rod out septic line blockage | No | No | Yes |
Add-on coverage
| Gold/Platinum plans | Elite plan | |
|---|---|---|
| Home inspection service | $70 | Included |
| Garage door opener | $40 | Included |
| Central vacuum | $45 | Included |
| Washer/dryer | $80 | Included |
| Kitchen refrigerator ice maker | $40 | Included |
| Stand-alone ice maker | $40 | $40 |
| Additional refrigerator/freezer | $50 | $50 |
| Well pump | $85 | $85 |
| Pool/spa equipment | $165 | $165 |
| Free-standing spa equipment | $150 | $150 |
| Saltwater pool circuit board/cell | $250 | $250 |
What does Global Home USA not cover?
Because terms and conditions aren’t publicly available, and warranties can be purchased only by real estate agents, it’s unclear what specific exclusions and limitations come with a Global Home USA home warranty. It is known that Global Home USA doesn’t offer any coverage for roofs or roof leaks.
Global Home USA coverage caps
Global Home USA sells its home warranties strictly through real estate agents and doesn’t make terms and conditions available. That includes coverage caps.
Global Home USA cost
Global Home USA home warranty plans start between $595 and $895 per year for a 5,000-square-foot single-family home. Global’s three plans have different service call fees — the less expensive the plan, the higher the service call fee. You can purchase plans for a lump sum payment for one year of coverage. There aren’t any monthly payment options available.
Global Home USA annual pricing
| Gold | Platinum | Elite | |
|---|---|---|---|
| Service call fee | $100 | $75 | $60 |
| Annual plan starting price | $595 | $475 | $895 |
Compare with competitors
Global Home USA is competitively priced for both its annual plans and service call fees. In fact, with service call fees as low as $60, it offers some of the lowest service fee options in the market. Unlike many other home warranty companies, Global Home USA doesn’t offer monthly payment options, though.
Because it conducts business through real estate agents, homeowners can’t purchase a home warranty from Global directly, which is unusual for home warranty companies. Global Home USA home warranties are designed for home buyers and sellers, which may explain the strict 12-month coverage term without an option for longer coverage.
Despite the real estate agent requirement, Global Home USA offers some tempting perks that stand out, including the ability to use your coverage immediately without the industry-standard 30-day waiting period. It also lets you pick your contractor, giving you options outside the home warranty company’s third-party service providers. The home inspection guarantee and coverage for unknown preexisting conditions are also less common from most home warranty companies.
Global Home USA’s cancellation policy
Because Global Home USA works directly with real estate agents and doesn’t publicly disclose its terms and conditions, you’ll have to contact the company directly (through a real estate agent) to get the cancellation terms.
FAQ
Where is Global Home USA available?
Global Home USA is available in every state except Alaska, California, Washington and Wyoming.
Is Global Home USA legit?
Global Home USA is underwritten by DAC and is accredited by the Better Business Bureau. It partners with contractors and real estate agents nationwide.
How do I file a claim with Global Home USA?
Policyholders can make a claim by calling Global Home USA:
- If you purchased your contract prior to March 1, 2022: 866-237-4980.
- If you purchased your contract on or after March 1, 2022: 800-944-3858.
There isn’t an online claim process available. If you want to use your own contractor, the contractor must call Global Home USA for authorization before making any repairs. Contractors need to be licensed and insured in your state. Global Home USA will pay contractors market rates for approved repairs. Global Home USA will reimburse you for all approved repairs if you pay the contractor directly.
How do I find an agent if I’m interested in purchasing a Global Home USA home warranty?
Global Home USA provides a directory of agents to help homeowners purchase a home warranty.
Still have questions?
Global Home USA Reviews
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Reviewed June 10, 2026
I already had one insurance company, but Global Home had better coverage. I've had them since November, and I already placed a claim for a dishwasher. Submitting it was great. I placed the claim and, that same day, somebody called me. The next day, they came out and said that the parts were not available and it's been discontinued. So, they made that recommendation to the company and they said they would send me a check and I could replace it with whatever I wanted and I did. I paid the difference. Hopefully, I don't have to use them a lot. I wish I did because I'm paying for it, but I don't want things to break down. It's all been good.
Thank you for trusting our company with your home protection needs. We appreciate you taking time to leave a review. Our claims and customer service teams will be happy to assist you if you need us in the future.
Reviewed July 7, 2026
The claims process was quick and easy. They got a company out to work on my air conditioner the next day. The claims adjuster seemed to care about my situation. I am happy with the service I received.
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Reviewed June 25, 2026
When I first bought my house, Global Home was the warranty company that the owners had, and I've just been using them ever since. The claims process is pretty easy. The claims rep and technicians are all fine. The technicians do pretty good work. When I first got the plan, it was about 80 bucks a month, which I was okay with. When I had to renew it around 2023, it went up to $170 a month. But I understand increasing the price to decrease the premium. It's a juggling act.
Thank you for your continued trust in Global Home! We’re pleased that our claims process has been simple and that our technicians have met your expectations. We understand that price increases can be concerning, but please know that we strive to balance affordability with providing strong coverage. If there’s anything more we can do for you, please reach out to us anytime.
Reviewed June 12, 2026
I had 2-10 home warranty insurance and it was just switched to Global Home. Submitting a claim was easy to do. I just called and set up a claim and they had a plumber call me back the next day. The technician was great.
Thank you for purchasing a home protection plan with our company and taking time to leave a review. We are proud to hear the claims process was straightforward and quick!
Reviewed June 11, 2026
We've had Global Home for eight years since we purchased the house. I normally submit my claims over the phone, and everything has been fine with their reps. When we first purchased the house, we got a gold membership and we had it for seven years. The last year, we must have had a miscommunication. I thought it was an automatic pay and it wasn't and it lapsed a month or two. When I went back to sign in, now, it's this platinum plan that's so much more expensive than the previous one. They said that the previous gold one is no longer available. The new plan is very expensive. I was disappointed with that. I had to pay $1,500 out of pocket. So, I wasn't pleased with that.
Thank you for trusting our company to protect your home all of these years! We strive to keep coverage costs affordable while balancing rising part prices and labor rates. I will pass your feedback on to our coverage team.
Reviewed June 30, 2026
I just bought the house, and then I received a message from the lender. They asked me to get some insurance for appliances, because there are some appliances in the house, and I said, "Okay." I got the Global Home insurance.
I'm not quite satisfied with my experience with Global Home. Because when you go online, they say if you have a problem with your appliances, they're gonna send you somebody to repair, and that's it, and somebody's gonna come and help you. But, in my case, when I got problems with my appliances, two times or three times, they didn't send anybody. They wanted me to find people by myself and fix the problem, and that took so long.
I've been paying the technicians myself. That cost me a lot of money to find technicians to help me with the problem with appliances. So I didn't really like it. But I keep the insurance because I never know when I might need it. I would advise others, before taking any contract with them, to understand the policies and the requirements. Because, for me, I took the contract, but I still don't understand the contract.
We got issue with all appliances in the kitchen appliances. The fridge was old. The technician said the fridge was 25 years old. I didn't know that. The stove and the range were old. The range was gone, the fridge was gone, the dishwasher was gone. I didn't have a microwave. Everything gone in three months. So I had to replace all of these things, and then I had to pay. I bought them all, and then they agreed to reimburse me just for the fridge and the dishwasher, but after seven months.
The price is also high. We can have better. If I have to buy my things, I don't have to pay that much money, and then I have no service, and then do everything myself. Then, when they reimburse you, they reimburse less than 50% of what you buy. So I'm not really happy with them.
Reviewed June 17, 2026
Some of my appliances are old and I wanted to have them covered. I signed up with Global Home USA but their response time has been pretty bad for some of the stuff. Some of the responses weren't prompt for emergency issues. For example, I had a problem with the dishwasher and it took several days for that to get fixed. When the sink was clogged, that also took a couple of days to get fixed. I wish I had to jump through some less hoops between getting different callers every time. I got transferred a lot to different departments.
Reviewed June 16, 2026
I tried to call in a claim for the ceiling fan for my basement but Global Home USA doesn't cover that. Their contractor didn't even come in. I've had them for at least a year now, and I don't have a good experience with them.
Reviewed June 15, 2026
I’ve been with Global Home for three years now. Their coverage is good. Their service has been okay, too. The first time that I submitted a claim with them, it took over a month for them to give me the money back. It was awful. Then they kept telling me that they had no other way to check it and track it. They did resend it, though. They also did get someone out there. And when I submit a claim, I normally call in, and it’s easy to get to a person.
Reviewed Jan. 30, 2026
Do not recall signing up for this. They are trying to withdraw monthly $179.00. Called to cancel which was difficult although it is spelled out in their policy. "You have the right to cancel your service contract at any time and make no further payments. Keep this agreement to protect your legal rights."
Reviewed Oct. 16, 2025
BUYER BEWARE!!!! This warranty company is completely worthless. I had an HVAC unit go out in the middle of July in Virginia. Long story short, I had to get the repair done myself. Still no reimbursement!
Global Home USA Company Information
- Company Name:
- Global Home USA
- Address:
- P.O. Box 2367
- City:
- Addison
- State/Province:
- TX
- Postal Code:
- 75001
- Country:
- United States
- Website:
- globalhomeusa.com
