Elevate Homescriptions Reviews

These guys are a scam. Found bizarre loopholes to get out of covering our microwave and garage door.

Elevate is a scam- I purchased Elevate when I closed on my home after a full inspection required by my a bank. All was cleared and proved to be functioning properly and up to par. The scam- a plumber assigned by your company comes along and says it wasn't properly installed or its an after market item. How could a 40 year home be expected to have original parts? So, they send Stellar Home Service, I paid $85 for a service call and they deemed it "improperly installed" and had to come back because he didn't have a PVC fitting. Not a pump or some special tool. A 45 degree PVC fitting. The next day I was charged $250 by the plumber after a 25 minute install. I've called about pool pump (not original pump)-not covered. Hot water heater- (after market plumbing)- not covered Under sink repair (improperly installed)- not covered.

Should honestly be called “LOWER homescriptions”. This company sucks. They are an absolute waste of money, and I cannot stress enough that anyone and everyone should seek out a better company to work with. I hope this message reaches every man, woman and child in every state these people operate in. They are not worth your time, money, or energy. Seriously, run the other way.

I would strongly caution anyone considering doing business with Elevate Homescriptions. As part of my home purchase in November 2023, the sellers provided a home warranty through Elevate Homescriptions. The only time I attempted to use the warranty was when my sump pump failed. I entered my credit card to pay the service fee for someone to come out and assess the issue. Elevate ultimately did not cover the sump pump repair, and I did not argue with them about that decision.

My realtor recommended this company for my home warranty, but it's a total scam. Less than 2 months after moving into my new home, the washing machine stopped working. I went to Elevate's website to schedule a service and was charged $75 for a tech to come out, which is not much less than what I would have ended up paying for the repair out of pocket. The tech supposedly fixed the issue, but the washer started having the same problem less than 3 months later. I tried to call Elevate about this, but got an obnoxious AI that told me that I'd have to pay for a new service call because it was more than 30 days since the original repair, which is a joke. It really should be at least 90 days. My realtor will also be hearing from me about how terrible this company is. I don't want other people getting scammed by them.

UPDATE: The manager just told me that, based on the weather forecast, we don't qualify for emergency help, despite the fact that my very young children and pets have been in a home reaching 80 degrees overnight for FOUR DAYS NOW and not able to properly rest. He also gaslit me when I reported the HVAC tech who used drugs on our property. **This company supports sending ** to your home.**

I have never dealt with a warranty company that looked so hard for reasons NOT to cover a claim. My furnace issue turned into a complete nightmare. The technician they sent out clearly did not know what he was doing, charged the warranty company over $400 for essentially accomplishing nothing, and somehow that cost was pushed onto me when I tried to cancel.

ABSOLUTELY DO NOT PURCHASE A HOME WARRANTY WITH THIS COMPANY. Please read this before doing any business with this company. This is a very honest review of how my AC is now "fixed" with a ROCK from my front yard. The technician had to use a rock to put weight on the top of the unit so the fan would not spin out of control and blow up. If I take the ROCK off the top of my AC Unit, chances are my AC unit could possibly blow up according to the technician. The warranty company said we won't fix the AC Unit if that happens, it would be "secondary damage"(probably somewhere in the fine print of their pamphlet).

Purchased this warranty when we bought this home in March. I made our first claim this week. We have a mini-split AC unit in a bedroom (that was original to the home) that when we bought the home we were told it needed a part that was backordered. We decided to go ahead and replace the whole unit by a professional at our own cost so we wouldn’t have any further issues with it. Soon after it kept tripping the breaker. It was determined that the wiring they the home builder (again, a professional) installed the wrong wiring for a mini-split unit.

I have been with this company for several years then one day they had to send me a check for $150 for a garage door. After that coincidentally they quit taking my $65 out per month I noticed it a few months down the road. When I called they said my account was suspended because of non payment but wait nothing changed on my end bank account information, all the same, I never received an email or a phone call regarding this matter. I would stay way far away from this company. This is a very dishonest company, it appears.

We used Elevate for a few repairs to our HVAC system as well as their re- Key services. It was so simple to use their app. I scheduled each visit with the contractor right on the app . Got a call same day and next day. Someone was out to our home the very same week! our HVAC system did need a part but that turnaround time was so quick! Re - Key was a breeze. Ordered and fixed in the same week. Everyone was polite and professional. We will definitely keep using Elevate for our home Warranty as well as our rental properties. SO impressed!

Where to begin…don’t use these guys. They are terrible with claims handling. I live in Utah, and being an Utah company you’d think local service would be better. Nope. Called in a problem with the fan on my HVAC system, turns out the contractor they sent had two years experience and was now on his own. Not a good sign. Misdiagnosed it as an electrical problem, and the follow on electrician properly diagnosed it as a fried control board in the central unit. Pretty obvious, it had arced and shorted out leaving a burn mark on some sheet metal.

We have owned our house for ten years and have maintained a subscription with Elevate the whole time. Every year, we debate not renewing, and every year, we're so glad we DID renew. Every single year, the Elevate subscription has more than paid for itself. Through them, we've replaced our fridge, dishwasher, furnace, and now a water heater. There have been some additional costs on top of their coverage, but going through them DRAMATICALLY reduced our out of pocket (even when factoring in the subscription cost). Furthermore, the reduced pricing for service calls has been a tremendous benefit, as this house was DIY hell when we bought it.

Paid into the subscription for nearly 6 months. Made my FIRST service request because of terrible sewage odors coming from my toilets. Clearly some sort of failed seal, blockage, or other issue. Denied service, so to get it fixed it would be entirely out of pocket would be an additional ~$200 after my $70 visit fee. This company so far has 100% deny rate. Completely ridiculous. Wish I could give them 0 stars.

Received this warranty with the purchase of our new home. They charge you $75 dollars to send a service technician out which is normal in case you are wondering. Of the four repair calls we made only one matter was resolved and coincidentally it was for a $20 dollar exhaust fan motor. They will deny any claim that would cost them money to repair.

I signed up for this service. Had it for a year and called three times about what I thought was covered. Sent a tech out and each time they said the issue wasn’t covered. One was a issue with my water pressure valve which says explicitly they cover but said since it’s a pre-existing condition of old pipes and wear-and-tear, they don’t cover it.

We are new to Elevate Homescriptions. Soon after moving into our new home the AC to one of the floors stopped working. Initially Elevate required us to prove that the A/C was working when we bought the house. After several weeks in the heat, they sent someone out. Then 2 days after the A/C contractor came they called and let us know we would need to approve an $800 work fee before they would redispatch the contractor to repair the A/C. They explained that they will cover the cost of replacing the compressor, but to have the compressor installed it requires modifications that they do not cover so we would have to agree to pay for the modifications so that the compressor can be installed.