HSA Home Warranty Reviews

My second claim involved the range hood exhaust fan. In February 2026, the claim was assigned to Titus Appliance Group LLC. I was informed that a replacement part would be ordered, but after months of waiting, I still have not received any updates or resolution. Each time I contacted HSA, I was told the ticket was being “escalated” and that they would reach out to the contractor. I was also told that if the contractor failed to respond, HSA would follow up with me directly. Unfortunately, that never happened, and as of May 2026, the issue remains unresolved. Most concerning was my recent hot water tank claim in May 2026. HSA assigned JD's Best of the Best Services as the contractor. I was informed I would need to pay approximately $1,100 out of pocket to bring the installation “up to code.”

However, after researching the requirements for Euclid, Ohio, I discovered that replacing a hot water tank requires a plumbing permit and final inspection under Ohio and local building codes. Contractors are responsible for obtaining permits, ensuring code compliance, and scheduling inspections with the Euclid Building Department. Despite this, no permit was obtained and no inspection was scheduled for the installation.

I am deeply concerned that HSA continues to use contractors who appear to cut corners while passing large costs on to homeowners. Customers trust home warranty companies to provide qualified, licensed professionals who follow local codes and safety requirements. Unfortunately, my experience has shown poor communication, lack of accountability, delayed repairs, and questionable contractor practices. At this point, I cannot confidently recommend HSA Home Warranty based on my experiences.

Our third and most recent issue is that there were some issues discovered during annual service of our furnace. The unit is old and the service provider they sent informed them parts could not be obtained so they grudgingly approved a replacement. Of course, they won't let the local provider get the unit (because they want to be able to ship the cheapest replacement they can find). So they order a unit, it shows up and when it's being installed, they find that HSA sent the wrong unit - it literally won't work with our existing ducts, etc.

This was discovered AFTER they disconnected our existing unit. So we are now on day 6 of ZERO heating or AC. They could care less. They just keep saying they've ordered the right one and it'll be here by the end of the week, which means best case, we'll get a new system 12 days after our existing one was disconnected. It was 44 degrees in our house this morning.

I attempted to chat message with them and every time we reach a point where they have no good answer to my questions, they miraculously have 'technical issues' that boot you from the chat and transfer you to a new agent who tells you they don't have access to the chat history and you have to start all over. I've called multiple times and either am on hold for hours or when I do get someone, they are reading from the same AI script as the chatbot/person and are USELESS. This company has THE WORST service I've ever encountered. We will be switching to another company the second our contract that came with the house expires.

​Jan 24, Evening: Attempted to reach HSA’s emergency line. I was met with hold times exceeding one hour and was unable to speak with a representative to dispatch an urgent technician. Due to the active flooding and the impending blizzard, I could not leave my property at risk of further structural damage. I contacted an independent plumber who diagnosed the unit; the valve was non-repairable, requiring a full replacement. ​Jan 25, Morning: I contacted HSA to update them. The representative summarily denied reimbursement because I did not "wait" for their unresponsive contractor to approve the work—despite the fact that their contractor was unavailable and the situation was a flooding emergency.

​Escalation: I requested a supervisor. I was promised a callback within 24 hours. It has now been significantly longer than 24 hours and finally call back. Supervisor just regurgitated the exact same information as other representatives like a robot. Still no call from their plumber. Jan 28, Afternoon: HSA plumber finally contacts us 4 days later via email saying they cannot schedule anything for another week. So per HSA we are supposed to wait for heated water for 2 plus weeks in snowstorm and below 0 temperatures just because we have to use their incompetent plumbers that are unresponsive just like HSA.

​Argument for Reimbursement: HSA’s failure to provide a responsive "emergency" solution during a flood and a natural weather disaster forced my hand to mitigate further damage to my home (as is my responsibility as a homeowner). As well as provide dangerous situation for my 2 children and wife to not have heated water in below 0 temps and snowstorms for 2 plus weeks. It is unreasonable to expect a customer to allow a basement to flood for a week while waiting for a non-responsive, third-party contractor. HSA failed to fulfill their contractual obligation to provide timely service for an emergency claim.