HSA Home Warranty Reviews

Scam. Our water heater failed nearly 2 months ago. It is still not repaired. They are attempting upcharges that are not in the contract. And I think they're hoping we go away. AVOID!

They are a fraud. Been paying for 7 years and when our water heater went out they didn’t have anybody to come service it. Told us to contact a service and follow the directions. When it came time to get approval they claimed the technician did not call which I was there in front of him to get approval. 3 weeks went by with this fraud company saying that I needed to follow the directions. I even went to business that did the work and watched tech call again. They finally got back to me saying they would not cover the cost because it was not approved. I will be reporting this company to Better Business Bureau and contacting one of my attorneys because of the poor business etiquette and lying to customers.

Cannot get a callback to save my live, get disconnected every time. My boiler has been out since February. Cannot understand the operator when finally connected. 😬

Mark from Alaska Plumbing and Heating did a fabulous job at my home today. There was an HSA-covered problem with the heating system. He quickly identified the problem and resolved it in a professional and courteous manner. He was professional, knowledgeable, and answered all of my various questions. This is my new home so now I feel more equipped to respond to problems that will surely surface over time. When I need a plumber or someone to work on my heating system (here or at my Anchorage rental) in the future, I will call this company and request that Mark do the required work. And I certainly appreciate the HSA policy the previous owner provided to me and their ability to locate an excellent company that then dispatched such a competent technician.

Bought an HSA Home Warranty through our realtor when we were selling our property. We had some unknown plumbing problems discovered during the buyer's inspection requiring emergency plumbing repairs. We followed their procedural guidelines and have not received any reimbursement for any of the repairs which cost us $2,300.00 out of pocket. I have reported them to the BBB and their response is "call customer service". Well we've called multiple times and all we get is a run around, no one speaks clear English so communication is very poor. Basically it's a waste of money to buy this home warranty. They are cheats and liars. Don't waste your money.

They do not cover anything. They have one company they work for in my state and they’re horrible and only get money from the warranty company over and over. Do not use them.

This company is complete trash except when they want their money. We have a water line issue and had to turn water off to the house. These idiots contracted some company from another town who was also a trash company. Zero replies from the contractor except they will be in touch with scheduling. We finally got a response and it was a week later they can come out. We had to text them 4 times to get a response. We tried calling HSA to find another contractor in our town. They (HSA) said they couldn’t do that. The reps did nothing nor did they even try to do anything more except tell us we’re SOL. Stay away from HSA, the company is a scam!!

An absolute waste of money. This warranty was added as part of our home purchase negotiations, and it is a total nightmare. We currently have no air conditioning and have been waiting for five days. HSA completely refuses to help, claiming their subcontractor isn't available—even though every other local HVAC company has immediate availability for less than HSA’s call-out fee. I just spent 50 minutes on hold only to get absolutely nowhere, and our AC is still broken.

My refrigerator broke. It was going to take 9 days to get technician. I called back to see if I could get faster service. They didn't assign another technician until I called back late the next day. That Technician still hasn't called back in response to either my or HSA's call. I've found another technician who agreed to come in 3 days. May not be warranty--but at least I expect to have a working unit.

DO NOT BUY THIS WARRANTY!!! They will find some reason to deny your claim and you can’t speak to anyone in the United States. They should be sued!! DO NOT BUY!!!

Unfathomably bad. If I tried really hard to create a terrible company, I don't think I could even dream up an experience as miserable as what this company provides.

I have had multiple claims with HSA Home Warranty, and while my first experience started reasonably well, the overall service has become extremely disappointing and concerning. My first claim involved both my dishwasher and range hood exhaust fan failing. The dishwasher was ultimately replaced under full coverage, which I appreciated. However, the installation was done incorrectly, and I had to arrange to have the issue corrected myself.

Company was quick and easy to talk to when setting up warranty. Furnace went out shortly after buying the home. Since then I have contacted the company multiple times to utilize the warranty. Phone reps are difficult to understand and are unable to repeat back to me to confirm what I said. Company seems like a scam. I have also emailed the company multiple times, no reply. I spent thousands out of my pocket to fix the furnace.

This is the worst home warranty ever. Customer service does not speak English. Horrible wait times. Once you get someone the people they use can not get you in, or fix any issues. Then you spin your wheels and finally just pay it out of your own pocket.

Worst warranty company on the planet. We 'inherited' this warranty when we bought the home from our sellers. We've had 3 issues within the first 6 months of buying the house. 2 plumbing related - one they flat out refused to cover saying it was 'external' pipes and those aren't covered even thought they're marketing materials call that out as one of their 'advantages' over other companies and the 2nd they sent out a plumber who said the water we were seeing under our flooring was ground water seepage. Thankfully, we had other contractors here doing some remodeling who took one look after they left and correctly diagnosed that the tub drain wasn't set properly and was leaking.

I had had this warranty for 5 years paid with no problem. When I finally need it for a service in my home, I got nothing. There was a drain in my laundry room backing up and water was going everywhere. I called multiple times to be assigned contractors that would not show or just cancel for no reason at all. After 4 days of this going on I was afraid my basement would flood. I called in to cancel my service request because a contractor could not be found. I ended up having to pay out of pocket for the plumbing issue. Called HSA to see if I could be reimbursed as it was their fault that they have suck terrible contractors associated with the company. I was told because I did not let the work order sit longer I could not be reimbursed!

Do Not Use. The contractors they partner with are minimal quality. I've had to contract my own provider to fix their contractor mistakes on HVAC (dryer and furnance). It nearly cost me my house due to a fire.

Run fast and far away from this place. Contacted them about a service request for a bad heat pump. They told me they would have a contractor contact me within 24 hours. I didn't get a call from the designated service team, so I called and sent an email to them with no response. I couldn't wait any longer without heat, so I contacted another company that said my unit was 35 years old and needed to be replaced. At this point, the designated company called me to schedule to come out. By then, I was already having another company replace my unit to which HSA says they won't cover anything and they refused to have someone call me back. DO NOT USE HSA- Horrible company. Now I have to contact a lawyer for either some kind of reimbursement for the heat pump or my monthly fees back I've been paying for years. RUN AWAY FAST.

This company was of no help to me whatsoever when my water heater went out, and they showcased the most terrible, useless and unhelpful service I’ve ever experienced in my entire life. This company should honestly be ashamed of what kind of customer service that they provide and represent as a company. I will NOT be renewing my service with this horrible company. From management all the way down to their associates, the customer service that I experienced was beyond horrible.

Nature of Dispute: Failure to provide emergency service and wrongful denial of reimbursement. ​Detailed Description: I am seeking full reimbursement for a water heater replacement that was necessitated by a plumbing emergency on Saturday, January 24th. At approximately 5:00 PM, the water heater valve sheared off, causing active flooding in my basement and leaving my home without hot water. This occurred immediately preceding a forecasted snowstorm of 12+ inches and extreme cold. ​Timeline of Events: ​Jan 24, 5:00 PM: Emergency occurred. I submitted an online claim immediately. HSA assigned a contractor who does not work weekends and, as of three days later, has still never contacted me.

Upfront payment for little to no service or unfriendly service. The company they dispatched for my furnace basically told me they can show up whenever they feel like it, despite having an appointment between 7-8. Don't waste your time or money. Network. Talk to your friends and find someone legitimate.

Please please do NOT use this company. I can't warn you enough. We went 4 weeks without a furnace (in Wisconsin) because they sent out an illegitimate company. I've attempted to call about other issues, but they aren't able to book it. Their customer service is non-existent, and when you do get someone, they are incredibly rude and don't help. Please save yourself the headache. This company is a scam.

My hot water heater died last Tuesday. HSA has not yet replaced it. They hope to find the "parts" (a new water heater) by next Monday (going on two weeks without hot water). Installation will then follow. Any other plumber in town could replace it in hours. HSA has not explained the delay. Beyond that, when I called to investigate, the wait was 50 minutes. They had a call back feature, but they called from a different number, so I did not answer. As a result, I had to dial again and wait another 50 minutes. The initial representative had a terrible phone connection. I asked for his supervisor, but all I got was "escalation."

Don’t waste your money on this home warranty company. They inspected house when I purchased it and took the money and ran. Now, after many years with this so-called warranty company; they decide the hot water heater is not up to code. Trying to scam me by an overpriced installation from a third party vendor and ste it could be 14 weeks without hot water heater. Of course, they aren’t paying for lodging while awaiting them to get a replacement. The best part of the scam is they have serviced this hot water heater multiple times over the decade and never mentioned it needing to be brought up to code nor was it mentioned when they inspected the house before warranting. Better Business Bureau and Attorney General will be investigating their deceptive bait and switch tactics!!!

The worst company I've ever worked with. THE most important appliance in our home, the sewage ejection pump, isn't covered. Not only that, but I have no way of adding this to our plan until our yearly renewal. So my house smells like $h1t, but my microwave works. Un-freaking-believable.

I am extremely disappointed with my experience with HSA Warranty. I paid for their coverage, expecting reliable support and clear information, but what I received was nothing short of frustrating. They took my money without providing adequate details about the coverage or process, leaving me completely in the dark when I needed assistance. Customer service was unhelpful and unresponsive, making it impossible to get any clarity or support. I would strongly advise others to steer clear of HSA Warranty to avoid the same headaches and lack of transparency I experienced. I wouldn't even give them a star... But did not give that option.

I have this warranty from the seller. They have sent three highly unreliable and incompetent companies. The air conditioning company did not fix problem and further broke as well as left filter out and caused huge leak. They never returned to fix. Next heater not turning on and the company they sent did not show up 3 days in a row. The next company was unprofessional and never fixed problem. HSA unethically partners with incompetent vendors that do not fix problems.

My experience with home warranty companies was never good. HSA just made it worse. I've purchased homes before. Throwing in a home warranty in the transaction is typical. I had one with this house. I called about a garage door topic. I cannot get a provider to come out. HSA will send it out to a provider, but they won't come till two weeks or they cancel. HSA is wasting my time. I can deal with a garage door issue taking a while, but what if this were an AC? Very frustrating. I can call HSA, but no one cares.

Got the plan from our home seller, they did helped helped to fix refrigerator and made compensation. It took 3 months for them to finally finish a dish-washer repair. The vendor Express Appliance touched the garbage disposal next to the dish washer when he was working in that zone, so the garbage disposal stopped working after him. I contacted HSA and they said the vendor will call me and come to have a look, but they never called or appear. After almost 2 months, HSA finally agreed to send another vendor to have a look, seems they have no control of the first vendor. The manager agreed that if the new vendor find it is just a resetting problem, there is no charge on us, if there is something new to be fixed, we will have to pay the $100 co-pay. The new vender came and find it is just a resetting issue, which he did it in 1 second.

I pay nearly $1000 a year for a plan and then have to pay for a service call fee on top of it. Customer service, in general is terrible. Only one agent was helpful and understanding. She stepped up and made things happen... A wonderful customer service agent. (Her name is Fawn.) I had to wait 2 weeks to get my air conditioner fixed.... Customer service (I spoke to a few of them) just kept putting me off saying I was in the queue and it would take time to find a business to do the job. I was getting angry because the house was around 95 degrees every day and my mother, who is old and has dementia, was stressed out. The agents didn't care until I spoke with another agent, her name is Fawn. I even reached out to find a company that works with HSA to get an appointment set up.

If I could give negative stars, I would. Customer service response time is horrible when people have no hot water or AC in the summer with 80+ temperatures. They’re trying to repair a system whose parts are no longer available and are not allowed by EPA and building code standards. Tech didn’t even check the stated problem just immediately said it needed a new coil that’s not available.

I recently bought a house and got a 1-year protection plan for all the appliances, after a few months the fridge broke down and I contacted HSA. They made me pay $100 for the technician's inspection, which I thought was fair if they were taking care of replacing or repairing the fridge. However, the part that was broken was not mass produced any more and "supposedly" they were sending my part to the manufacturer for repairment. The whole process was going to take 4 weeks (without a fridge) OR I could take their payout for $300 (remember I already paid $100 out of pocket for the inspection). Essentially, they forced my hand into accepting their $200 (net) for a whole fridge because with kids I can't wait 4 weeks for their repairments. This Company is run as a big scam, and I am giving them 1 star because that's the lowest they let me go.

This company should get shut down. After I closed on my new home, I started getting calls and mail from HSA Home Warranty about my "new warranty". I did not purchase a home warranty. They are sending me bills and demanding payment. When I told them I didn't buy a home warranty and wanted to verify their claim before offering payment information, the man on the phone was very pushy and said he could "verify it wasn't a scam" by repeating mortgage, seller, and buyer information from our recent closing. Besides from offering public records data, he also said "you have a service request on your AC, right?" That was not correct, and even if he had guessed correctly, it doesn't prove I have a contract with them. They didn't offer any contract information. I never signed any contract with this company. I haven't paid them any money, but they are claiming I owe them $616.30. Reported to the FTC and BBB! Run don't walk away.

This is the worst company that I have ever dealt with. We are on day 12 without AC in the middle of July and have been told it's going to be another 9 days before we can a fix. The first fix didn't work and there's no confirmation that the second fix will either. DO NOT WASTE YOUR MONEY WITH THIS COMPANY. IT IS A SCAM.

I had HSA for 6 years. In those 6 years, I have used it successfully - twice for AC and once for the garbage disposal. The costs has gone up significantly in those years. I wanted to cancel the service. There is no way to cancel line. I called to cancel and was taken through paces to cancel. I was put on hold three times. Offers for free months and lower monthly rates were made. I said no. 30 minutes later, I was still holding to get the plan cancelled. The customer service is awful. Do not buy this product!

I have had this home warranty for 10 years. I've generally been satisfied until my AC went out. My unit is 18 years old. It was a condenser. The contractor was trying to sell a unit before he even know what was wrong. I'm a realtor. Anyhow, it's now Monday, 5 days since it went out in Las Vegas and it's 111 today. The contractor said it would be 5 business days for home warranty to order the compressor. I asked for an escalation since it had been 5 days. They said the cash out dept would take 1-3 business days, so you know that means 3. I'm extremely disappointed that they are acting so flipped. My 86 year old mother lives with me and it's extremely difficult. Not pleased with their service. Vegas/Phoenix in the summer should always be the highest priority. This will affect my future dealings.

HORRIBLE HORRIBLE HORRIBLE Have been trying to get my A/C Heat Pump repaired since December and HSA has sent out 5 going on 6 vendors and either they can't figure it out, HSA isn't paying them enough to repair it, or they don't know what is going on. HSA is a joke of a company and only cares about taking your money and screwing over the customer.

I have nothing but great things to say about this company. Repaired AC coils in Furnace, garage door opener, new water heater, new dishwasher, electrical problems, plumbing. Most cases repair man out within 2 days to ascertain the problem and repaired within 7 days. Customer services reps were always very helpful. Maybe it's the part of the country we live that have people that get the job done. The Midwest.

Great as long as you don’t need it for anything. They sent out a company that didn't know how to even work on our furnace. Three times even though we called and told them not to. They marked service complete “by accident”. Claimed mold was the reason the heat kit blew. We hired an independent company out of pocket and received a different response. Asked 5 times for copies of the diagnosis and reports. Still waiting. Do not use this joke warranty.

Lousy company. Just bought a house and circut board on dishwasher is dead and water heater is leaking. No call backs or notice to when they will replace. They just give you a run around. Multiple calls over the last few days.