HSA Home Warranty

HORRIBLE CUSTOMER SERVICE!!!! I WOULD GIVE THEM NEGATIVE 8 on a scale of 1-10!!!! I have been waiting on an A/C compressor for 13 days. The initial impression was good, but once they realized they had to replace my A/C Compressor, they drug their feet in getting the parts ordered and "messed up on the Purchase Order" of the compressor. Originally, they sent the contractor out right away, which was great w/ a quick to diagnosis of the issue and ordering of the parts. However, HSA did not order the parts correctly!!!! I was told 3-5 days the first time I called....Then 5-7 working days....I called again and there is no record of the order....I got told "Oh..there is a problem...The parts were not ordered correctly....It will be another 3-5 days!.

There is absolutely no point in buying a HSA policy. You are making a donation to the company when you buy one. I am dealing with them on a covered repair - ac compressor replacement - and they are offering to pay for less than 1/3 the repair cost. Literally pointless if they won't pay out when the time comes. You should save the money and pay for any repairs yourself, because they are going to take your money and keep it, not paying out.

Called for service/replace. We had to call back several times to finalize an appointment. When the tech finally came, he refused to fix the unit and was going to suggest replacement. They forgot to file a report with HSA. Had to resubmit ticket. They, maybe out of spite, they reported that we damaged the unit. We didn't, of course. The coil fins were damaged before we moved in. The service tech should have, at least, refilled the coolant to get us working until a replacement could be made. The tech should have also known that the home warranty wouldn't have covered that damage. They lied to us and HSA wouldn't compromise. Waste of money. You are better off taking the money and setting it aside to use for the repairs later.

This HSA warranty is absolutely pointless. I had mice living in my refrigerator and had to replace it and the warranty did not apply nor aid in my endeavors. My water heater and boiler is 25+ years old not hot and has leaked to a point that the entire sheetrock needs to be replaced in addition to the heating units. Yet this HSA warranty will not fund the minimal $500 of its value as I conduct all this work. I have now paid an additional $100 to get a tech out only to find out I am not covered for anything through this HSA warranty. HSA is a scam.

Customer service outsourced to agents with no authority. Only provides 1 awful contractor for EVERYTHING! 2 90yr old men that did horrible work! Refuse to provide another contractor! I was never allowed to speak with a supervisor! I refused to use the same contractor again and so I was just ignored!! Do not choose this warranty!! Will also be reporting to BBB!

When we bought our house over 3 years ago and the Realtor sold us this home warranty. We have renewed it every year for around $1300 a year. Our Dishwasher stopped working in August and we turned in a claim. They sent a repair man out and the repair man said it was the motherboard, he ordered the parts and came back to fix it the following week. The dishwasher worked for 2 weeks and did the same thing where it was making noise then just stopped working again. HSA sent the same repair man out and he said he doesn't know what is wrong with it and marked it unrepairable.

My washing machine broke two and a half months ago and since I pay extra for washer/dryer maintenance, I wasn't worried. However, HSA really couldn't be handling this any more poorly. They initially sent out one contractor who assessed the problem and requested parts. It seems HSA didn't want to pay for what was needed, so they canceled the first contractor and hired a second, requiring me to take a second day off of work to meet them during business hours. This company simply asked me what the first company said and didn't even look at my machine. They also requested that parts were ordered.

My heating system stopped working in one zone. Called them on Sunday night. It was -5F in my city. They could not get someone out for 3 days. And wouldn’t let me call someone on my own for 3 days. Which led to frozen pipes. They finally let me call a non contracted company out and talked to the company about the repairs that needed to be done. I paid for everything upfront. Now they are denying any coverage on the repairs, stating I didn’t have the company call them, which is not true! HSA won’t call me back or talk to me about this. I have proof it was approved and an obvious witness, the company person themselves. Stay far away from this company. Bad news.

I've not had a working refrigerator since april..they are supposed to replace it but I've called so many times and they keep promising it will happen and it never does.. Worst warranty company ever! If I don't get an attorney or just buy a new one myself...I'm sure I'll never get a new refrigerator from them.

Terrible company with horrendous customer service. I submit a work request for my boiler (which is covered), they couldn’t find a contractor, they cancel the work request, - without ever telling me. This happened multiple times. I have now spent two full days on the phone with agents who don’t speak English nor do they have the expertise to help. I’ve been without heat for 48 hours and my house is in the low 40s. All the while they are taking their sweet time deciding what they want and don’t want to cover. They told me to find my own contractor since they couldn’t find one and when I finally got someone out here, they said they wouldn’t cover it. Even though it was a boiler-related problem. Oh, and they left me with a $100 charge that an agent said I would NOT receive. No work done, they didn’t pay a penny AND I got charged a fee. DO NOT USE HSA Warranty.