Fidelity National Home Warranty Reviews

This company is sham. Their network is so small; they are not able to send service people to your home when you need them most.

I purchased a home 6 months ago, the home warranty was purchased by the realtor included as a gift for us. I called them to come fix a leaking water heater and their response was, "Okay we have wait until we can get a bid from our companies (wait time unknown)," we are unable to wait because we needed to shower every day so we can't just turn off the water to the water heater without turning off our water. Absolutely useless, if we didn't get this warranty gifted to us, we will never have purchased this warranty from them, and I strongly recommend anytime to not as well, because they are here to take your money, but when it comes to helping you...they will do all they can to not be helpful and leave you stranded.

FAIL!!!! This company used to be extremely more reliable across the spectrum of coverages, customer service and contractors. Those days are long gone!! The “service fee” does not go to the overall cost; you find your own vendor due to the lack of “contracted providers,” because the contractors don’t like their late reimbursements, and you have to pay the vendor at the time of service, not the case in the past, as the company would handle all of that after determining the “coverage.” A recent kitchen sink stop-up repair cost $525, and the company allowed coverage of $181. Not even close!!! Rates from the ‘90’s!! Customer service was horrid, inefficient, tedious, and ill-trained. I spent more time on solving the issue than they did. If there was a negative star rating, it would fill a galaxy. FAIL!!!!

Poor service. My A/C stopped working. I started a work order and received confirmation that my work order was received and then I didn’t hear anything back. I received a text message that they weren’t able to reach me. Impossible and not true - I was sitting by my phone and there is no call history on my phone, indicating that no one did call me. I called the number (818 435-4442- Platinum Repair, try and see) several times and each time they put me on hold for 20 minutes and then disconnected the call at the end, before I was able to speak with anyone. Bottom line, I didn’t hear from Fidelity Home Warranty or their vendor. What is a home warranty good for if you don’t get service when you need it.

Horrible company to deal with. Representative assured me that the home warranty would cover my garage door opener broken belt. Paid the $100 trip fee. Technician assessed the situation upon arrival and called Fidelity National Home Warranty. They denied the work order. Cost me my time and money. They're a scam so be very careful.

Orange County and San Diego County, California - consumers and realtors beware of the manipulative and deceitful practices of this company, and in particular, the Assistant Vice Presidents Sharon Whaley and Debi Levenson from OC and SD, respectively. Sharon was emailing a colleague about a claim on my home warranty and accidentally sent it to the wrong person, and it ended up in my possession. In this email she openly discloses that her and Debi discussed telling lies to coerce us into renewing our policy.

We have had a homeowner warranty policy with Fidelity for 20 years. When we got it, it saved us a little bit of money. Their service was OK, but not that good. Some of their contractors were good and others didn’t know what they were doing. It saved us a little money so we continued until this year. In the past few years, their service has become horrible. For a clothes washer, a hot water heater, and recently our refrigerator. We had to wait about three weeks to have something done. It takes them a week to just approve a part. Their customer service people are nice, but they have no interest in helping their customers. The last few years were very frustrating. We did not renew our policy this year.

They are the worst home warranty company ever. They don't cover what the contract says. They said, "Sorry we changed it." But of course they don't tell you till you make a claim. They just don't want to cover it. They breached the contract. I will be going to BBB.

These home warranties don’t pay out and when you file a claim they make it impossible to get anything repaired and try to blame it on a pre existing condition! And it wasn’t even on the inspection report. Such a waste of money!

I would give Fidelity Home Warranty zero stars if I could. My HVAC system has been broken for over a week during the summer. I submitted my claim on Friday of the previous week. The technician inspected the system and submitted the repair estimate to Fidelity last Friday. Since then, I’ve been told the estimate is “under review” by someone named William on the Expert Team. I have called Fidelity every single day, and every day I receive the exact same response: “It’s still under review.” No one can provide an update, a timeline, or an explanation. Even worse, there is no way to contact William or anyone on the Expert Team directly. Customer service simply repeats the same script over and over without offering any real assistance or escalation.

This is my second year with this company and I will most likely not renew as my current experience has been extremely poor. Last year the experience was good but now, it has become very frustrating and disappointing! Our washing machine broke down 1.5 weeks ago on June 10 and after filing a claim the same day, the appliance tech came out on June 11, and assessed the problem in literally 10 min; I needed a new transmission. His report was sent in that day, but, when I called Fidelity 2 days later for an update, as I had not heard back, the agent stated they received no report!

Do not waste your money with this company! I bought a two-year warranty as a new homeowner, thinking that it would help me if I needed a major repair. They offer an ”annual air-conditioning tuneup.” I had them come out two years in a row. This is my third year in the home, and I did not renew the warranty. My air conditioner died, and I had someone come look at it. The inside of it was absolutely disgusting. There was a moss growing, dust, dirt, etc growing on the inside, where the venting is. There was not any for the air to flow. My motor basically burned up. The technician told me that it had been at least five years since I had been cleaned.

Fidelity National Home Warranty was the company that was contracted as my home warranty as part of my closing through the title company and realtor. I have nothing but denials every time I contacted them for a repair. I had to pay them the $90 claim fee each time to even file a claim. I find that onerous. First claim was last summer 2025. My air conditioning unit failed. I called them and paid my fee. A man, without any identification and dressed in street clothes, in unmarked car, not wearing a mechanic's uniform, came out and went on the roof of my condominium building. He returned within 1/2 hour. He said he would get back to Fidelity and I would hear the next day.

If you are ever looking for a warranty company, stay clear of this company. No response or follow-ups. We had a clothes dryer repair, and the vendor did not fix it correctly. When we called to come fix it, we were charged a trip fee of $100 again, but it is still not fixed. Now it is my fridge, waiting on a part for a month, and they say it is not covered after a month. So frustrating. But they get your money ahead of time.

Fidelity National Home Warranty was the company that was contracted as my home warranty as part of my closing through the title company and realtor. I've filed 3 claims with this company. The first one went well but the last two both in the last week have been a nightmare. The first for an electrical outlet was with a local contractor and went well. The representative from the warranty company was responsive, polite and responsive. They asked me the pertinent questions and got the visit set up. The last 2 on Tuesday and Thursday were not good. It seems like this warranty company has issues with and can be difficult and restrictive with the companies they contract. The plumber they assigned had to drive all the way from Forney Texas over a hundred miles to my home in Granbury. For a simple job. Why? Surely there are reputable plumbers in Granbury or at least with 50 miles they could contract for a simple plumbing job.

Fidelity home warranty is basically a scam. They don’t cover anything and they make you wait even with an emergency.

Our dishwasher began failing due to its age and eventually stopped draining. After attempting a repair myself, I chose to use our Fidelity National Home Warranty (Enhanced Plus Plan) rather than invest more time and money. I contacted FNHW, explained the issue, and paid the required $100 service fee. FNHW claimed they were unable to find a contractor and instructed me to locate one myself and follow their reimbursement procedure. This was unacceptable, as multiple qualified contractors were readily available in my area.

My gas water was leaking and I was a new home owner. Each day the leak got worse and worse. They wanted to say it was preexisting and not cover it. It took them 3 weeks to finally have the water heater replaced. Then my stove caught on fire. It took 3 days after someone whom they sent to check stove before getting purchasing to approve replacement. Still waiting on new stove.

Dear Sir or Madam, I am writing to formally file a complaint regarding my recent experience with National Fidelity Home Warranty and the handling of my HVAC service request. After submitting a claim for issues with my air conditioning system, two separate service providers within your authorized network were dispatched to diagnose the problem. Despite multiple visits, neither company was able to correctly identify or resolve the issue. This resulted in an extended period without a functioning air conditioning system and considerable inconvenience.

I was denied coverage even though I followed instructions per their representative, and I was blamed for not having cross-referenced those instructions with the contract. Customers are not lawyers; they rely on what they’re told by staff.

We have been with Fidelity for about 5 years and have noticed in the past year or so that customer service has definitely gone down. About 2 months ago we had an actively leaking toilet. I could not get the water to turn off and contacted Fidelity immediately. It took more than a week (while toilet is still leaking) to get someone out to fix it. Right now we have a leak (yes, it’s an old house) under our kitchen sink. We called them Tuesday (4 days ago)… still leaking. We live in Yuba City, CA and they always send someone from Sacramento which is 40 minutes away. We will be ending our contract when it expires.

I have been a Fidelity National Home Warranty customer for nearly 20 years. My recent claim has been mishandled from start to finish. Fidelity classified this claim in writing as a return visit under the 30 day warranty provision, meaning no second service fee should apply. Despite this, I was billed again and my coverage was impacted. Their contractor misdiagnosed the HVAC issue twice, failed to repair a non functioning furnace, and did not communicate with me. I ultimately paid out of pocket for an emergency controller replacement, which fixed the problem immediately. This was a covered repair that Fidelity’s vendor was unable to diagnose or resolve.

DO NOT GET FIDELITY HOME WARRANTY!!!. There have been significant and concerning changes to this company’s contracts and customer service over a relatively short period of time. We have used this company in our homes for many years and have historically been satisfied with their services. However, the most recent renewal notice states that the company may replace covered items with significantly lower-quality alternatives. In addition, they are now denying services that were previously included under a “lifetime warranty.” A clear example is Delta Faucets, the company now refuses to service or replace them. These items come with a warranty on the product but not the service of replacements. These changes represent a substantial departure from the terms and expectations under which we originally contracted. We have since left Fidelity and have home warranty with a company that still aligns with proper home warranty.

Terrible!! I just purchased a home with this warranty and am sooo disappointed. They will do anything to deny a claim. The reviewers work together to record calls and twist/dispute every word you say.

I’ve been a customer for 8 years. Recently had the garbage disposal replaced and it was installed incorrectly, leading to a water leak under the sink. Because it had 2 days over the “warranty period”, they wouldn’t do anything to remedy the issue and wanted me to spend $100 to submit a new work order! No, thanks. Now canceling my contract and they’re charging a $50 “admin fee”. What a ridiculous company…

I purchased my home and, on the day of closing, both garage door openers were functioning properly. Three days later, they continued to operate without issue. However, the following day, one of the openers ceased to function. When I contacted the company to request a service call, my claim was rejected based on the way I allegedly answered their questions. I was told that I had stated the opener had never worked and that I had prior knowledge of its failure, which is entirely inaccurate and illogical. Such a claim makes no sense, and it is unreasonable to assume that any customer would make such a statement.

If I could give no stars, I would. I have had a multi-month ordeal (July 22nd to November 11th) that demonstrates a sustained pattern of poor customer service and a failure by Fidelity National Home Warranty. As the homeowner I was forced to act as a full-time claim manager, spending countless hours navigating an unhelpful, hostile, and bureaucratic process. From the initial unwarranted denial and aggressive agent behavior to the assignment of incompetent and non-compliant vendors, the company failed at every step to provide the covered service. An overall experience that strongly suggests FNHW created a process specifically designed to exhaust and dissuade homeowners from successfully completing a valid warranty claim, effectively avoiding the cost of repairing the A/C unit that was urgently needed in the extreme Arizona heat.

I called in with a dishwasher leak and a exhaust fan over my stove, not working. They came out, said they would order the parts to be out in a week to fix them, they came out, fixed the dishwasher and told me they don't know anybody that will work on my unit, my fan. So I finally had to pay someone to come out and tell them that the fan was bad, which they already had someone come out and realize that, and they told me to find my own contractor to work on it, I'm not doing their job, I paid you to do that. So they sent 2 guys out here with a new fan to replace it. Rip, my old fan out of the out of the ceiling. Cut the wire, the power wire, said the new fan won't fit, walked out with my old fans. Left the new fan on my kitchen floor in a hole in my ceiling with a wire hanging out of it live. I don't know what kind of ** these people are, but if this doesn't get resolved within a day or 2. There's litigation on the way.

Have had FNHW for 7 years. Never had an issue until recently. Denied claimed due to us working on the system to make sure we didn't have water damage, since they were having issues with their payment systems. Had to pay twice, and wait for refund, they denied they received payment, even after I showed them they had received both payments from my bank. Sent out tech service 5 days later. Then denied coverage due to system being worked on.

Horrible responsiveness to a microwave replacement issue. I have had FNHW coverage since I bought the home in 2021 and every year their price has increased at least $100-$150 and service calls increased on average $15 each year. It has taken SIX WEEKS and counting (still not resolved) and originally their customer service rep claimed a part needed to be ordered and it was with the "purchasing department" and they couldn't transfer me over to them. I asked to speak to a manager that called back, I missed the call and they failed to leave a message or follow-up. This has happened FOUR TIMES in the last 3 weeks and now they say they might have to replace it altogether. Unprofessional responsiveness and customer care.

Fidelity home warranty is a rip off!! They provide a so called “warranty” that doesn’t cover anything!! I’ve been in my house for a month and have had 2 issues, live wire and a leak. Not covered, what????

Made a trade request for some plumbing. Never showed up. Even paid the $90 dispatch fee. Completely unbelievable. Calling up their help line and they just provide some generic answers such as waiting for longer even though it's been a week. I looked up the rating of their service providers, and it is also 1/5 with hundreds of reviews. I just went off on my own to find a plumber. Do not buy this insurance.

I don't understand how this company stays in business. Well I do, but it's for all the wrong reasons. How they can never even come out and examine a place before issuing a warranty, then deny a claim because of an "existing condition", or "poor maintenance" when they have no way of knowing if either is true. I'm done with their scam and feel they should be investigated for fraud.

Disappointed and frustrated that the few times we’ve reach out to home warranty for support they declined coverage. It makes question what the point of their service is if they are just to try and deny requests for the littlest things.

My experience with Fidelity National Home Warranty is the worst experience I have ever had. They delay the service calls for weeks, just hoping you go away I suppose, because in the middle of summer with 100-degree days, they put no emphasis on the expedience needed in the air conditioner service. I will never use them again. Would highly recommend you use another home warranty service. It has now almost been a month, and we are no closer to getting this resolved than we were on day one. Buyer beware! This warranty came with the purchase of the home last September. Never use this company.

My experience with Fidelity Home Warranty has been terrible. When my water heater failed, I learned the warranty is basically useless. Because the unit was still under the manufacturer’s warranty, Fidelity refused to cover anything—not even the labor. The manufacturer took care of the part, but I was still stuck paying $650 out of pocket just for installation.

My experience with Fidelity Home Warranty has been deeply disappointing. The company consistently fails to meet even basic standards of customer service or warranty support. Reaching their customer service department is an ordeal — long hold times, repeated transfers, and little to no follow-up when assistance is requested. Representatives often provide vague or conflicting information, making it nearly impossible to resolve an issue efficiently. As for the warranty itself, the coverage is unreliable. Claims that should reasonably fall within the stated policy are frequently denied on technicalities, leaving homeowners without the protection they believed they purchased. On the rare occasions that a claim is approved, response times for scheduling repairs are excessively slow, and the contracted service providers are often unprofessional or unprepared to complete the work effectively.

I have had Fidelity Home Warranty for two years (came with the purchase of my new home) and I did not renew. I used Fidelity for plumbing services and their contacted plumbing companies are terrible specifically J Walton Plumbing and Happys Plumbing. I ended up paying $240 on top of my Fidelity $85 fee to have a "real" plumber come out and fix the poor workmanship from these plumbing companies. When you call Fidelity to report a problem, you will get the run around with long wait times. I cannot recommend this company!

There are not enough characters available to explain how bad this company is. But... Our AC broke, they sent a guy out who recommended to Fidelity that it be replaced. They wouldn't take his recommendation even though they sent him to do the repair. Instead, it took over two months to get a replacement part (which they ordered the wrong part twice. Tried to blame the repairman for their mistakes). Zero communication efforts by either company. Just a bunch of finger pointing. We had several appointments schedule for the repair and no one called or showed up. Again, more finger pointing.

Our realtor purchased the FNHW policy for us. He did it with the best of intentions; however, FNHW is a scam. We returned home from a trip to find that our refrigerator water line had leaked. Long story short...FNHW did send out a repairman and a plumber; but they couldn't do the work because our contract says that FNHW does not provide "access" to the back of the refrigerator. How do you get to the back of the refrigerator if you don't pull it out from the wall. Save yourself a lot of agony... Just contact your state insurance commissioner and ask that they look into this organization. There are hundreds of complaints about this company online.