Fidelity National Home Warranty Reviews

Nothing is ever resolved in a timely manner. 3 to 6 weeks is the average wait for repair. We had to throw out food in our freezer because of the lengthy back and forth with this lame company. And many other appliances with the same result.

I have had Fidelity National Home Warranty for a long time and up until now they have been fine. So the AC just stopped working. I put in a work order, they sent a company to fix the problem. The guy applied pressure to an electrical connected and the unit came on just fine. Then he said he would not repair it until we paid for a "chemical clean" which is outside of the coverage, and is MANDATORY. Not related to the issue at all. So Fidelity are MAKING customers pay their subcontractors for unrelated work before they will fix the issue at hand. Never had that problem before, but it's obviously a SCAM, no question about it.

We have had them for ten years. So, why one star? On some things they have done okay. For example, six months ago our garbage disposal failed. Replacement went okay except vendor put in a low power, cheap unit. Other times, like today... **. Water pressure regulator previously failed. They replaced it but with a big hassle to us and much arguing about coverage. Now, that new one has failed a month later. FNHW refuses to even send a plumber out. They say because the part is under manufacturer warrant. I told them that I don't KNOW that is the problem. I'm not a plumber. I asked to speak with a supervisor. The operator ("Luke") said he could not transfer me. He then hung up on me. Geeez. So, I called them back. The new operator ("Eric") said the supervisor would call back.

Terrible. Had them come out to service a dishwasher and the company they sent out has a one star rating on Yelp, Google and Reddit. Why are we using subpar one star companies to service people‘s homes? Anyway the Company came out disassembled my dishwasher and left. Fidelity then called to tell me they would not cover what was wrong with the dishwasher. Ok fine but my dishwasher was in pieces and they would not send tech out ASAP to put it back together even though they wouldn’t fix it. My dishwasher sat for 3 1/2 weeks unassembled so I couldn’t even get someone else out to come and fix what they would not cover.

I've had Fidelity for 4 years and never a problem. Claims got processed quickly, vendors next day if not same day depending on the issue. HOWEVER, this year, a totally different story. The vast majority of service reps I dealt with were short, rude and couldn't be bothered with explaining what wasn't going to be covered and why or an expected date of repair.

I like others had the warranty added in with all the purchase figures on my home. The outdoor A/C unit needed repair and the first visit went ok. The technician didn't act like he wanted to be there much less working. I paid a second $95 dollars for a second visit on the inside unit which fan had quit blowing and was sporadic as best. A technician showed up in 2 days and diagnosed the fan motor needing replaced along with the thermostat. That's the last service I received and it's now 16 days later with nothing but lies and excuses from the contractor. Fidelity contracted with this company and has contacted them once with no results. I find it interesting that Fidelity claims to have no responsibility for delays, parts etc., when they are the ones who contract with such pathetic companies.

This company is sham. Their network is so small; they are not able to send service people to your home when you need them most.

I purchased a home 6 months ago, the home warranty was purchased by the realtor included as a gift for us. I called them to come fix a leaking water heater and their response was, "Okay we have wait until we can get a bid from our companies (wait time unknown)," we are unable to wait because we needed to shower every day so we can't just turn off the water to the water heater without turning off our water. Absolutely useless, if we didn't get this warranty gifted to us, we will never have purchased this warranty from them, and I strongly recommend anytime to not as well, because they are here to take your money, but when it comes to helping you...they will do all they can to not be helpful and leave you stranded.

FAIL!!!! This company used to be extremely more reliable across the spectrum of coverages, customer service and contractors. Those days are long gone!! The “service fee” does not go to the overall cost; you find your own vendor due to the lack of “contracted providers,” because the contractors don’t like their late reimbursements, and you have to pay the vendor at the time of service, not the case in the past, as the company would handle all of that after determining the “coverage.” A recent kitchen sink stop-up repair cost $525, and the company allowed coverage of $181. Not even close!!! Rates from the ‘90’s!! Customer service was horrid, inefficient, tedious, and ill-trained. I spent more time on solving the issue than they did. If there was a negative star rating, it would fill a galaxy. FAIL!!!!

Poor service. My A/C stopped working. I started a work order and received confirmation that my work order was received and then I didn’t hear anything back. I received a text message that they weren’t able to reach me. Impossible and not true - I was sitting by my phone and there is no call history on my phone, indicating that no one did call me. I called the number (818 435-4442- Platinum Repair, try and see) several times and each time they put me on hold for 20 minutes and then disconnected the call at the end, before I was able to speak with anyone. Bottom line, I didn’t hear from Fidelity Home Warranty or their vendor. What is a home warranty good for if you don’t get service when you need it.

Horrible company to deal with. Representative assured me that the home warranty would cover my garage door opener broken belt. Paid the $100 trip fee. Technician assessed the situation upon arrival and called Fidelity National Home Warranty. They denied the work order. Cost me my time and money. They're a scam so be very careful.

Orange County and San Diego County, California - consumers and realtors beware of the manipulative and deceitful practices of this company, and in particular, the Assistant Vice Presidents Sharon Whaley and Debi Levenson from OC and SD, respectively. Sharon was emailing a colleague about a claim on my home warranty and accidentally sent it to the wrong person, and it ended up in my possession. In this email she openly discloses that her and Debi discussed telling lies to coerce us into renewing our policy.

We have had a homeowner warranty policy with Fidelity for 20 years. When we got it, it saved us a little bit of money. Their service was OK, but not that good. Some of their contractors were good and others didn’t know what they were doing. It saved us a little money so we continued until this year. In the past few years, their service has become horrible. For a clothes washer, a hot water heater, and recently our refrigerator. We had to wait about three weeks to have something done. It takes them a week to just approve a part. Their customer service people are nice, but they have no interest in helping their customers. The last few years were very frustrating. We did not renew our policy this year.

They are the worst home warranty company ever. They don't cover what the contract says. They said, "Sorry we changed it." But of course they don't tell you till you make a claim. They just don't want to cover it. They breached the contract. I will be going to BBB.

These home warranties don’t pay out and when you file a claim they make it impossible to get anything repaired and try to blame it on a pre existing condition! And it wasn’t even on the inspection report. Such a waste of money!

I would give Fidelity Home Warranty zero stars if I could. My HVAC system has been broken for over a week during the summer. I submitted my claim on Friday of the previous week. The technician inspected the system and submitted the repair estimate to Fidelity last Friday. Since then, I’ve been told the estimate is “under review” by someone named William on the Expert Team. I have called Fidelity every single day, and every day I receive the exact same response: “It’s still under review.” No one can provide an update, a timeline, or an explanation. Even worse, there is no way to contact William or anyone on the Expert Team directly. Customer service simply repeats the same script over and over without offering any real assistance or escalation.

This is my second year with this company and I will most likely not renew as my current experience has been extremely poor. Last year the experience was good but now, it has become very frustrating and disappointing! Our washing machine broke down 1.5 weeks ago on June 10 and after filing a claim the same day, the appliance tech came out on June 11, and assessed the problem in literally 10 min; I needed a new transmission. His report was sent in that day, but, when I called Fidelity 2 days later for an update, as I had not heard back, the agent stated they received no report!

Do not waste your money with this company! I bought a two-year warranty as a new homeowner, thinking that it would help me if I needed a major repair. They offer an ”annual air-conditioning tuneup.” I had them come out two years in a row. This is my third year in the home, and I did not renew the warranty. My air conditioner died, and I had someone come look at it. The inside of it was absolutely disgusting. There was a moss growing, dust, dirt, etc growing on the inside, where the venting is. There was not any for the air to flow. My motor basically burned up. The technician told me that it had been at least five years since I had been cleaned.

Fidelity National Home Warranty was the company that was contracted as my home warranty as part of my closing through the title company and realtor. I have nothing but denials every time I contacted them for a repair. I had to pay them the $90 claim fee each time to even file a claim. I find that onerous. First claim was last summer 2025. My air conditioning unit failed. I called them and paid my fee. A man, without any identification and dressed in street clothes, in unmarked car, not wearing a mechanic's uniform, came out and went on the roof of my condominium building. He returned within 1/2 hour. He said he would get back to Fidelity and I would hear the next day.

If you are ever looking for a warranty company, stay clear of this company. No response or follow-ups. We had a clothes dryer repair, and the vendor did not fix it correctly. When we called to come fix it, we were charged a trip fee of $100 again, but it is still not fixed. Now it is my fridge, waiting on a part for a month, and they say it is not covered after a month. So frustrating. But they get your money ahead of time.

Fidelity National Home Warranty was the company that was contracted as my home warranty as part of my closing through the title company and realtor. I've filed 3 claims with this company. The first one went well but the last two both in the last week have been a nightmare. The first for an electrical outlet was with a local contractor and went well. The representative from the warranty company was responsive, polite and responsive. They asked me the pertinent questions and got the visit set up. The last 2 on Tuesday and Thursday were not good. It seems like this warranty company has issues with and can be difficult and restrictive with the companies they contract. The plumber they assigned had to drive all the way from Forney Texas over a hundred miles to my home in Granbury. For a simple job. Why? Surely there are reputable plumbers in Granbury or at least with 50 miles they could contract for a simple plumbing job.

Fidelity home warranty is basically a scam. They don’t cover anything and they make you wait even with an emergency.

Our dishwasher began failing due to its age and eventually stopped draining. After attempting a repair myself, I chose to use our Fidelity National Home Warranty (Enhanced Plus Plan) rather than invest more time and money. I contacted FNHW, explained the issue, and paid the required $100 service fee. FNHW claimed they were unable to find a contractor and instructed me to locate one myself and follow their reimbursement procedure. This was unacceptable, as multiple qualified contractors were readily available in my area.

My gas water was leaking and I was a new home owner. Each day the leak got worse and worse. They wanted to say it was preexisting and not cover it. It took them 3 weeks to finally have the water heater replaced. Then my stove caught on fire. It took 3 days after someone whom they sent to check stove before getting purchasing to approve replacement. Still waiting on new stove.

Dear Sir or Madam, I am writing to formally file a complaint regarding my recent experience with National Fidelity Home Warranty and the handling of my HVAC service request. After submitting a claim for issues with my air conditioning system, two separate service providers within your authorized network were dispatched to diagnose the problem. Despite multiple visits, neither company was able to correctly identify or resolve the issue. This resulted in an extended period without a functioning air conditioning system and considerable inconvenience.

I was denied coverage even though I followed instructions per their representative, and I was blamed for not having cross-referenced those instructions with the contract. Customers are not lawyers; they rely on what they’re told by staff.

We have been with Fidelity for about 5 years and have noticed in the past year or so that customer service has definitely gone down. About 2 months ago we had an actively leaking toilet. I could not get the water to turn off and contacted Fidelity immediately. It took more than a week (while toilet is still leaking) to get someone out to fix it. Right now we have a leak (yes, it’s an old house) under our kitchen sink. We called them Tuesday (4 days ago)… still leaking. We live in Yuba City, CA and they always send someone from Sacramento which is 40 minutes away. We will be ending our contract when it expires.

I have been a Fidelity National Home Warranty customer for nearly 20 years. My recent claim has been mishandled from start to finish. Fidelity classified this claim in writing as a return visit under the 30 day warranty provision, meaning no second service fee should apply. Despite this, I was billed again and my coverage was impacted. Their contractor misdiagnosed the HVAC issue twice, failed to repair a non functioning furnace, and did not communicate with me. I ultimately paid out of pocket for an emergency controller replacement, which fixed the problem immediately. This was a covered repair that Fidelity’s vendor was unable to diagnose or resolve.

DO NOT GET FIDELITY HOME WARRANTY!!!. There have been significant and concerning changes to this company’s contracts and customer service over a relatively short period of time. We have used this company in our homes for many years and have historically been satisfied with their services. However, the most recent renewal notice states that the company may replace covered items with significantly lower-quality alternatives. In addition, they are now denying services that were previously included under a “lifetime warranty.” A clear example is Delta Faucets, the company now refuses to service or replace them. These items come with a warranty on the product but not the service of replacements. These changes represent a substantial departure from the terms and expectations under which we originally contracted. We have since left Fidelity and have home warranty with a company that still aligns with proper home warranty.

Terrible!! I just purchased a home with this warranty and am sooo disappointed. They will do anything to deny a claim. The reviewers work together to record calls and twist/dispute every word you say.

I’ve been a customer for 8 years. Recently had the garbage disposal replaced and it was installed incorrectly, leading to a water leak under the sink. Because it had 2 days over the “warranty period”, they wouldn’t do anything to remedy the issue and wanted me to spend $100 to submit a new work order! No, thanks. Now canceling my contract and they’re charging a $50 “admin fee”. What a ridiculous company…

I purchased my home and, on the day of closing, both garage door openers were functioning properly. Three days later, they continued to operate without issue. However, the following day, one of the openers ceased to function. When I contacted the company to request a service call, my claim was rejected based on the way I allegedly answered their questions. I was told that I had stated the opener had never worked and that I had prior knowledge of its failure, which is entirely inaccurate and illogical. Such a claim makes no sense, and it is unreasonable to assume that any customer would make such a statement.

If I could give no stars, I would. I have had a multi-month ordeal (July 22nd to November 11th) that demonstrates a sustained pattern of poor customer service and a failure by Fidelity National Home Warranty. As the homeowner I was forced to act as a full-time claim manager, spending countless hours navigating an unhelpful, hostile, and bureaucratic process. From the initial unwarranted denial and aggressive agent behavior to the assignment of incompetent and non-compliant vendors, the company failed at every step to provide the covered service. An overall experience that strongly suggests FNHW created a process specifically designed to exhaust and dissuade homeowners from successfully completing a valid warranty claim, effectively avoiding the cost of repairing the A/C unit that was urgently needed in the extreme Arizona heat.

I called in with a dishwasher leak and a exhaust fan over my stove, not working. They came out, said they would order the parts to be out in a week to fix them, they came out, fixed the dishwasher and told me they don't know anybody that will work on my unit, my fan. So I finally had to pay someone to come out and tell them that the fan was bad, which they already had someone come out and realize that, and they told me to find my own contractor to work on it, I'm not doing their job, I paid you to do that. So they sent 2 guys out here with a new fan to replace it. Rip, my old fan out of the out of the ceiling. Cut the wire, the power wire, said the new fan won't fit, walked out with my old fans. Left the new fan on my kitchen floor in a hole in my ceiling with a wire hanging out of it live. I don't know what kind of ** these people are, but if this doesn't get resolved within a day or 2. There's litigation on the way.

Have had FNHW for 7 years. Never had an issue until recently. Denied claimed due to us working on the system to make sure we didn't have water damage, since they were having issues with their payment systems. Had to pay twice, and wait for refund, they denied they received payment, even after I showed them they had received both payments from my bank. Sent out tech service 5 days later. Then denied coverage due to system being worked on.

Horrible responsiveness to a microwave replacement issue. I have had FNHW coverage since I bought the home in 2021 and every year their price has increased at least $100-$150 and service calls increased on average $15 each year. It has taken SIX WEEKS and counting (still not resolved) and originally their customer service rep claimed a part needed to be ordered and it was with the "purchasing department" and they couldn't transfer me over to them. I asked to speak to a manager that called back, I missed the call and they failed to leave a message or follow-up. This has happened FOUR TIMES in the last 3 weeks and now they say they might have to replace it altogether. Unprofessional responsiveness and customer care.

Fidelity home warranty is a rip off!! They provide a so called “warranty” that doesn’t cover anything!! I’ve been in my house for a month and have had 2 issues, live wire and a leak. Not covered, what????

Made a trade request for some plumbing. Never showed up. Even paid the $90 dispatch fee. Completely unbelievable. Calling up their help line and they just provide some generic answers such as waiting for longer even though it's been a week. I looked up the rating of their service providers, and it is also 1/5 with hundreds of reviews. I just went off on my own to find a plumber. Do not buy this insurance.

I don't understand how this company stays in business. Well I do, but it's for all the wrong reasons. How they can never even come out and examine a place before issuing a warranty, then deny a claim because of an "existing condition", or "poor maintenance" when they have no way of knowing if either is true. I'm done with their scam and feel they should be investigated for fraud.

Disappointed and frustrated that the few times we’ve reach out to home warranty for support they declined coverage. It makes question what the point of their service is if they are just to try and deny requests for the littlest things.