Fidelity National Home Warranty Reviews

We have had Fidelity National Home Warranty for two years now. We have had three items that needed repair and we opened a ticket for and paid the $75 service fee. All three of those items were unresolved by them. We were let down 100% of the time we attempted to use them. We will not renew this year. When our A/C unit went down, they approved us to go to an outside source for repairs since their company stated they would be two weeks to arrive for our A/C unit repair in 106 degree heat.

Denied claims for bogus reason. When you ask to talk to a manager they either tell you sure and hang up, or tell you a manager will call you back and never does. Our washer stopped working, they the claim because they decided it was overloaded without any proof. This is normal wear and tear and denying it is crazy. We feel we have been scammed by these people.

Just bought a new home with an old leaky water heater. Took out the warranty that was given to me. No phone number on it or information on how to contact them. Then someone who was obviously not in the US asks if there is a warranty on the heater. I bought a used home. The seller purchased this warranty with Fidelity. I didn't buy the water heater which is obviously far from new and have no warranty from a purchase.

Worst home warranty company we had over the past years. Charging for services that hadn't been requested. Customer service will refer you to the California department of insurance if you don't like something other than take the case seriously. Read between the lines all the "small print " before signing the agreement with them.

The Fidelity National electrician came out to put in a ceiling fan. Without doing any work, he determined that the existing framework would not support a fan, and he promptly left. We hired a second electrician who determined that there was not a problem and that we had been given bad information. He installed the fan with no problems. We went back to customer service and asked for a refund. All we got was a huge runaround and a refusal to refund our payment of $85.

Worst customer service ever. They put work order for a repair on hold for payment. I paid. Emailed them the payment receipt & day later the work order is still on hold. It defeats the purpose of home warranty when they can’t fulfill your work order.

We called Fidelity to service the water heater in my son’s townhouse. The plumber Fidelity sent, Bear Plumbing & Rooter, claimed the water heater had a missing part. He noted that in his report to Fidelity. On the basis of his report, Fidelity denied the claim. My son and I both called Fidelity to ask for an explanation. My son was told because there was no proof the previous plumber left the part off, the claim was denied. When I called, the representative, Lea, told me our present water heater (which Fidelity had installed seven years ago) was seven years old. I asked her if there was a missing part then, didn’t she think it was odd that it worked fine for seven years without it.

I have been a long time customer and went a number of years without filing a claim. Recently, I have filed claims and been extremely dissatisfied with the wait times. If you want to speak to someone, select "sales" and someone will pick up. Web interface for payment is very poor. Company has a rigid policy regarding prior authorization with no flexibility. I am in the process of searching for a better company. When I started with them, there were hardly any review, but 1.2 speaks for itself.

This the the worst home warranty company out there. They sent someone to my house to find a leak in my plumbing and did a terrible job in breaking through my drywall and completely tore my walls and ceilings. They told me that that is not covered and they would offer me a small $170 offer to repair my drywall. Would cost way more than that. This is not what I call a warranty. I would never recommend anyone go with Fidelity for their home warranty. Find another warranty company as you might as well not have a warranty if you go with FIDELITY HOME WARRANTY!!!

Fidelity National Home Warranty is a scam. We had a major problem with our fridge, and they were supposed to replace the part. They stalled on us and told us we have to wait indefinitely, which could last over a year! All they can offer is a payment check to find the part ourselves, but the fridge servicer already told us the part is no longer being manufactured! DO NOT BUY THEIR WARRANTY! THEY ARE A SCAM!