Fidelity National Home Warranty Reviews

I am shocked and deeply disappointed by the dishonest and unethical behavior of Fidelity National Home Warranty. I was APPROVED IN WRITING for a $1,000 reimbursement for a major repair – after they received and reviewed the contractor’s diagnosis. I completed the repair, submitted the final report as requested… and then they arbitrarily decided to reimburse me only $500. No explanation. No transparency. Just a blatant breach of trust.

They sent a technician to fix my washer who spoke no English, did not understand that the machine needs to run to leak, and left without fixing anything. He did no diagnosis and filed a report with Fidelity Home Warranty saying there was no technical failure. They refused to send another technician and I’m out $90 for the call. Terrible service. Useless. Don’t waste your money.

FNHW is terrible at working with their referrals. I submitted an online claim for a dryer that wasn't working properly. The referral fee was immediately taken on the Saturday. I didn't receive a referral until the next Monday and it was for a technician to arrive 9 days later after that. The repair company did not return phone calls twice. This is unacceptable. When I called FNHW to request another company, there was a lot of push back "we can't change, etc..." After several phone calls including a call back from a manager, I got another company. The next company came out the next day and resolved the issue. FNHW does NOT advocate for homeowner clients with a claim, you have to really push hard to get what you expect from the contract. March 2025.

I’ve had the absolute worst experience with Fidelity National Home Warranty. My furnace has been broken for over three months, leaving my three kids and I freezing cold in our own home. Fidelity sent a contractor who wrongly diagnosed the issue, claiming my air ducts needed cleaning. I told them repeatedly the furnace itself was the problem, but they insisted they only trust their “licensed contractor.” Out of desperation, I paid $1,000 to clean the ducts, even though I knew it was unnecessary — and sure enough, the furnace still didn’t work. After more calls and wasted time, Fidelity told me to hire my own contractor and they’d reimburse me.

I do not recommend this co or their services. They don't pay for anything. They charge you a service call fee and then don't send anyone because they say no one available in my area and that I had to find someone to look at problem myself and yet still charged me the service fee.. The claims person yelled at me several times on phone .. So unprofessional.. Horrible experience!!!!

I spent a good amount of time weighing the pros and cons of home warranty providers. I decided to go with Fidelity and am glad I did. I have found, so far, that the customer experience is excellent. This company works a lot like traditional insurance, where you have an agent and contact them to get set up. There is no "internet application." This is a good thing, as you can ask a lot of questions before buying. I found the offering to be competitive and the agent explained the various benefits including when it makes sense to add different "riders" to the warranty. I've already taken advantage of one of the services they offer - a garage door tune-up and that process took about 3 days from initiation to completion.

Our furnace was found to have multiple failures causing carbon monoxide leaks. Service company sent as their eyes to identify problems recommended new furnace replacement. It was approved, 4 days later it was denied after Fidelity lost paperwork. Their reasoning was 1 item under warranty. There is still 4 items of failure with leaks. If you choose Fidelity have your WILL up to date. They choose money over customers.

They won’t fix my water heater. I had an oven problem which they wouldn’t work on and made us go through the holidays without an oven. Very poor service. I won’t renew and would never recommend this company.

We have used this home warranty company for 4 years, and our 25 year old furnace has had several issues and we have had 4 open tickets for this. The first time it broke was in the middle of an ice storm and we were without heat while this warranty company dickered with the repair company over the repair. Today, I am sitting in my home while night time temps are in the 20s for day #13...Almost two weeks with no heat. The repair company says no part is available and the furnace needs replacing and the warranty company just says they are waiting on submission from the repair company. This warranty company makes no effort to get your issue resolved. Plan on hand holding and calling daily every step of the process to get your repair.

I have had nothing but customer service complaints. I tried calling customer service and they are not from the US. They can barely communicate with me. I have gotten to the point that I record all my phone calls with them. I paid for a premium plan and have been more and more agitated with this company. I will be renewing my contract with another warranty service.