Fidelity National Home Warranty Reviews

Have had FNHW for 7 years. Never had an issue until recently. Denied claimed due to us working on the system to make sure we didn't have water damage, since they were having issues with their payment systems. Had to pay twice, and wait for refund, they denied they received payment, even after I showed them they had received both payments from my bank. Sent out tech service 5 days later. Then denied coverage due to system being worked on.

Horrible responsiveness to a microwave replacement issue. I have had FNHW coverage since I bought the home in 2021 and every year their price has increased at least $100-$150 and service calls increased on average $15 each year. It has taken SIX WEEKS and counting (still not resolved) and originally their customer service rep claimed a part needed to be ordered and it was with the "purchasing department" and they couldn't transfer me over to them. I asked to speak to a manager that called back, I missed the call and they failed to leave a message or follow-up. This has happened FOUR TIMES in the last 3 weeks and now they say they might have to replace it altogether. Unprofessional responsiveness and customer care.

Fidelity home warranty is a rip off!! They provide a so called “warranty” that doesn’t cover anything!! I’ve been in my house for a month and have had 2 issues, live wire and a leak. Not covered, what????

Made a trade request for some plumbing. Never showed up. Even paid the $90 dispatch fee. Completely unbelievable. Calling up their help line and they just provide some generic answers such as waiting for longer even though it's been a week. I looked up the rating of their service providers, and it is also 1/5 with hundreds of reviews. I just went off on my own to find a plumber. Do not buy this insurance.

I don't understand how this company stays in business. Well I do, but it's for all the wrong reasons. How they can never even come out and examine a place before issuing a warranty, then deny a claim because of an "existing condition", or "poor maintenance" when they have no way of knowing if either is true. I'm done with their scam and feel they should be investigated for fraud.

Disappointed and frustrated that the few times we’ve reach out to home warranty for support they declined coverage. It makes question what the point of their service is if they are just to try and deny requests for the littlest things.

My experience with Fidelity National Home Warranty is the worst experience I have ever had. They delay the service calls for weeks, just hoping you go away I suppose, because in the middle of summer with 100-degree days, they put no emphasis on the expedience needed in the air conditioner service. I will never use them again. Would highly recommend you use another home warranty service. It has now almost been a month, and we are no closer to getting this resolved than we were on day one. Buyer beware! This warranty came with the purchase of the home last September. Never use this company.

My experience with Fidelity Home Warranty has been terrible. When my water heater failed, I learned the warranty is basically useless. Because the unit was still under the manufacturer’s warranty, Fidelity refused to cover anything—not even the labor. The manufacturer took care of the part, but I was still stuck paying $650 out of pocket just for installation.

My experience with Fidelity Home Warranty has been deeply disappointing. The company consistently fails to meet even basic standards of customer service or warranty support. Reaching their customer service department is an ordeal — long hold times, repeated transfers, and little to no follow-up when assistance is requested. Representatives often provide vague or conflicting information, making it nearly impossible to resolve an issue efficiently. As for the warranty itself, the coverage is unreliable. Claims that should reasonably fall within the stated policy are frequently denied on technicalities, leaving homeowners without the protection they believed they purchased. On the rare occasions that a claim is approved, response times for scheduling repairs are excessively slow, and the contracted service providers are often unprofessional or unprepared to complete the work effectively.

I have had Fidelity Home Warranty for two years (came with the purchase of my new home) and I did not renew. I used Fidelity for plumbing services and their contacted plumbing companies are terrible specifically J Walton Plumbing and Happys Plumbing. I ended up paying $240 on top of my Fidelity $85 fee to have a "real" plumber come out and fix the poor workmanship from these plumbing companies. When you call Fidelity to report a problem, you will get the run around with long wait times. I cannot recommend this company!