Fidelity National Home Warranty Reviews

  • 4,648,295 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

About Fidelity National Home Warranty

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Fidelity National Home Warranty offers a base home warranty plan with optional add-ons. Plan costs range from $350 to $445 annually. The company places no age limit on the appliances and systems it covers. It protects homeowners in the following states: Arizona, California, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Missouri, Nevada, Oregon, Texas, Utah and Washington.

Pros
  • Low costs
  • Online resources
  • No age limits on covered items
Cons
  • Reports of poor customer service
  • Not available in most states

What is Fidelity National Home Warranty?

Fidelity National Home Warranty offers home warranties to residents in 15 states. Its base plan covers an array of home appliances and systems. Most homeowners should consider choosing additional coverage with Fidelity National Home Warranty's add-on options since the base plan doesn't cover some common household appliances and systems.

Fidelity National Home Warranty plans

Fidelity National Home Warranty offers a standard plan and lets customers choose any add-ons they want. However, its standard plan doesn't provide coverage for systems and appliances that are included in many of its competitors' home warranty plans.

  • Standard plan: Covers up to 23 household systems and appliances
  • Optional add-ons: Includes air conditioning system, refrigerators and pool equipment

Fidelity Home Warranty coverage

Fidelity National Home Warranty only offers one standard plan, but customers are able to purchase additional coverage for specific appliances and systems.

Standard plan
Fidelity National Home Warranty only offers coverage in 15 states, so prospective customers should make sure the company operates in their area. Fidelity National Home Warranty’s standard plan covers the following appliances and systems:
  • Oven
  • Smoke detectors
  • Attic and exhaust fans
  • Range
  • Recirculating hot water pump
  • Garage door opener
  • Plumbing stoppages
  • Telephone system
  • Trash compactor
  • Dishwasher
  • Heating and ductwork
  • Water heater
  • Plumbing system
  • Bathroom whirlpool motor pump
  • Sump pump (if permanently installed)
  • Instant hot water dispenser
  • Cooktops
  • Electrical system
  • Ceiling fans
  • Doorbells
  • Toilets
  • Built-in microwave
  • Central vacuum system
Optional coverage
Fidelity National Home Warranty also offers optional coverage for the following appliances and systems:
  • Pool and spa equipment
  • Washer and dryer
  • Air conditioning
  • Kitchen refrigerator
  • Limited septic leak
  • Roof leak repair
Noncovered items
Fidelity National Home Warranty doesn’t cover the following:
  • Abused systems or appliances
  • Systems and appliances that aren’t regularly maintained
  • Equipment designed for commercial use
  • Secondary appliances or systems that fail because of a covered appliance or system
  • Damage from natural disasters

Fidelity Home Warranty pricing

The minimum annual price for a home warranty from Fidelity National Home Warranty is $350, but we've seen costs up to $445. These prices are low, but some items considered add-ons by the company, like air conditioning and refrigerators — included standard by most other companies — add to cost. The average service fee with Fidelity National Home Warranty is $75.

We don't love the quote process from Fidelity National Home Warranty. When we clicked the link to get a quote on its website, we received a message telling us to call the company instead. Most home warranty company websites have online functionality allowing customers to obtain a quote and buy the home warranty.

Fidelity National Home Warranty FAQ

Will Fidelity National Home Warranty cover older homes?

Yes. Fidelity National Home Warranty doesn’t exclude coverage based on the age of your home as long as systems and appliances are working properly at the start of coverage.

Does Fidelity National Home Warranty cover mold?

No, Fidelity National Home Warranty does not pay for mold removal.

How long does my coverage last from Fidelity National Home Warranty?

Fidelity National Home Warranty's plans last one year.

Does my plan with Fidelity National Home Warranty auto-renew?

No. To renew a plan, customers must log on to their account online or call Fidelity National Home Warranty directly.

Is Fidelity National Home Warranty worth it?

For most homeowners, Fidelity National Home Warranty probably isn't worth it. The company's low prices might appeal to those on a budget, but the lower prices also come with less coverage than Fidelity National Home Warranty's competitors. The company has a clunky online experience and negative consumer reviews of its firm cancellation policy and customer service. For these reasons, we don't feel comfortable recommending Fidelity National Home Warranty for most homeowners. If you are still interested in a home warranty, continue researching home warranty companies and look for one with a more reliable track record.

Shop with confidence

Compare with top companies

Fidelity National Home Warranty Reviews

Filter by Rating

  • (5)
  • (1)
  • (4)
  • (298)

Popular Mentions

    How do I know I can trust these reviews about Fidelity National Home Warranty?
    • 4,648,295 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Fidelity National Home Warranty?
    • 4,648,295 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Refunds & Payouts

    Reviewed April 15, 2025

    I am shocked and deeply disappointed by the dishonest and unethical behavior of Fidelity National Home Warranty. I was APPROVED IN WRITING for a $1,000 reimbursement for a major repair – after they received and reviewed the contractor’s diagnosis. I completed the repair, submitted the final report as requested… and then they arbitrarily decided to reimburse me only $500. No explanation. No transparency. Just a blatant breach of trust.

    This isn’t just poor service — it’s fraudulent. Fidelity made a written financial commitment and failed to honor it after the work was done. Imagine relying on your warranty company, investing your money based on their approval, only to have them pull back half of what they promised — AFTER the job is complete.

    I have the emails. I have all the documentation. And if this isn’t resolved immediately, I will not hesitate to:
    Report Fidelity to the Better Business Bureau.
    File a complaint with the State Insurance Commissioner.
    Pursue action through Small Claims Court.

    Share my experience across Reddit, Facebook homeowner groups, and national forums.

    This isn’t a warning. It’s a red flag. If this happened to me, it can happen to you. Fidelity, this is your final chance to make it right — and I suggest you contact me immediately before this escalates any further.

    Thanks for your vote! Report
    Customer ServiceTech

    Reviewed April 12, 2025

    They sent a technician to fix my washer who spoke no English, did not understand that the machine needs to run to leak, and left without fixing anything. He did no diagnosis and filed a report with Fidelity Home Warranty saying there was no technical failure. They refused to send another technician and I’m out $90 for the call. Terrible service. Useless. Don’t waste your money.

    Thanks for your vote! Report

    Not sure how to choose?

    Get buying tips about Home Warranties, Service Plans delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Customer ServiceClaims HandlingTech

      Reviewed March 30, 2025

      FNHW is terrible at working with their referrals. I submitted an online claim for a dryer that wasn't working properly. The referral fee was immediately taken on the Saturday. I didn't receive a referral until the next Monday and it was for a technician to arrive 9 days later after that. The repair company did not return phone calls twice. This is unacceptable. When I called FNHW to request another company, there was a lot of push back "we can't change, etc..." After several phone calls including a call back from a manager, I got another company. The next company came out the next day and resolved the issue. FNHW does NOT advocate for homeowner clients with a claim, you have to really push hard to get what you expect from the contract. March 2025.

      Thanks for your vote! Report
      CoverageTechSales & MarketingPrice

      Reviewed March 6, 2025

      I’ve had the absolute worst experience with Fidelity National Home Warranty. My furnace has been broken for over three months, leaving my three kids and I freezing cold in our own home. Fidelity sent a contractor who wrongly diagnosed the issue, claiming my air ducts needed cleaning. I told them repeatedly the furnace itself was the problem, but they insisted they only trust their “licensed contractor.” Out of desperation, I paid $1,000 to clean the ducts, even though I knew it was unnecessary — and sure enough, the furnace still didn’t work. After more calls and wasted time, Fidelity told me to hire my own contractor and they’d reimburse me.

      I hired a professional who finally fixed my furnace after months of back-and-forth. The total repair cost me over $1,100, but Fidelity is now refusing to cover anything except a small diagnostic fee. This company wasted my money, time, and left my family suffering in the cold. Fidelity National Home Warranty is a scam — they do everything possible to avoid paying for real repairs, leaving homeowners stuck with the bill. Stay far away!

      Thanks for your vote! Report
      Customer ServiceClaims HandlingPrice

      Reviewed March 3, 2025

      I do not recommend this co or their services. They don't pay for anything. They charge you a service call fee and then don't send anyone because they say no one available in my area and that I had to find someone to look at problem myself and yet still charged me the service fee.. The claims person yelled at me several times on phone .. So unprofessional.. Horrible experience!!!!

      Thanks for your vote! Report
      Customer Service

      Reviewed March 1, 2025

      I spent a good amount of time weighing the pros and cons of home warranty providers. I decided to go with Fidelity and am glad I did. I have found, so far, that the customer experience is excellent. This company works a lot like traditional insurance, where you have an agent and contact them to get set up. There is no "internet application." This is a good thing, as you can ask a lot of questions before buying. I found the offering to be competitive and the agent explained the various benefits including when it makes sense to add different "riders" to the warranty. I've already taken advantage of one of the services they offer - a garage door tune-up and that process took about 3 days from initiation to completion.

      Thanks for your vote! Report

      Reviewed March 1, 2025

      Our furnace was found to have multiple failures causing carbon monoxide leaks. Service company sent as their eyes to identify problems recommended new furnace replacement. It was approved, 4 days later it was denied after Fidelity lost paperwork. Their reasoning was 1 item under warranty. There is still 4 items of failure with leaks. If you choose Fidelity have your WILL up to date. They choose money over customers.

      Thanks for your vote! Report

      Reviewed Feb. 2, 2025

      They won’t fix my water heater. I had an oven problem which they wouldn’t work on and made us go through the holidays without an oven. Very poor service. I won’t renew and would never recommend this company.

      Thanks for your vote! Report

      Reviewed Jan. 30, 2025

      We have used this home warranty company for 4 years, and our 25 year old furnace has had several issues and we have had 4 open tickets for this. The first time it broke was in the middle of an ice storm and we were without heat while this warranty company dickered with the repair company over the repair. Today, I am sitting in my home while night time temps are in the 20s for day #13...Almost two weeks with no heat. The repair company says no part is available and the furnace needs replacing and the warranty company just says they are waiting on submission from the repair company. This warranty company makes no effort to get your issue resolved. Plan on hand holding and calling daily every step of the process to get your repair.

      Thanks for your vote! Report
      Customer Service

      Reviewed Jan. 22, 2025

      I have had nothing but customer service complaints. I tried calling customer service and they are not from the US. They can barely communicate with me. I have gotten to the point that I record all my phone calls with them. I paid for a premium plan and have been more and more agitated with this company. I will be renewing my contract with another warranty service.

      Thanks for your vote! Report

      Simplify your search

      Compare plans tailored to your home & budget.

        Loading more reviews...

        Fidelity National Home Warranty Company Information

        Company Name:
        Fidelity National Home Warranty
        Website:
        www.homewarranty.com

        Check out our buyers guide top picks

        Our Buyers Guide Top Picks:

        ARW Home

        ARW Home Reviews

        View Plan