Fidelity National Home Warranty

Then, I got conflicting information from fidelity; it was going to cost me $1,000, then $1200, then $1500 then $500. I fought back and they finally covered it all, but the whole process took WEEKS. Now, with my HVAC, they're denying my claim AFTER the AC company ripped my AC and ceiling open, saying it's MY fault it was improperly installed. I have to pay extra out of pocket just to get another company out to fix my AC in California heat. Not renewing my policy, screw this company.

Recently FNHW acting just likes scamming company and denied services which clearly stated covered under their policy with unreasonable reasons and blaming back to the local vendors. We're not going to renew any contract with Fidelity NHW and will notify all partners, Real Estate Agents around to avoid this company, they sure will lose as much as 30 plus contracts from our group and people we know. Anyone or any Agents out there looking for Home Warranty better think twice about this company, you or your customers will not get any services from Fidelity National Home Warranty and still lose your $75 co-pay.

By Friday, I heard nothing. By the following Monday (4/10), I called Fidelity Home Warranty and the representative said a report still had not been submitted but they would leave a message with the vendor. On Tuesday 4/11, Fidelity representative Kimberly says she will take ownership of my case send an email out requesting the report. By this time, we are starting to see mold grow and our drywall is peeling from the moisture. By Tuesday afternoon, I am told they have all the information they need and will have a response by end of business day. Today is now Thursday (4/13) and when I followed up with Ashley, I am told they are still waiting on additional information from the vendor. Meanwhile, the problem is obvious, water is leaking from the broken condensation line, and the drywall in the garage is peeling with mold starting to grow. Of course, secondary damage from their delay/neglect in addressing the problem is not covered.

We paid for the highest level coverage for 5 years and this is the first time we've had to use them for a newly built home that we've been in for 4.5 years. The customer service is horrible, the representatives are rude and condescending, and it's obvious they get the same complaints and read off a script that gives you ambiguous answers so they're never committed to actually honoring your warranty or finding a resolution for you. Their stock answer is "you will have to read the terms and conditions of your contract."

We sent a picture of the problem to a reputable plumber and he told us exactly what the problem was immediately and what needed to be done to fix it. When we read the owner's manual of the tankless water heater, the outside plumber we contacted was spot on. Meanwhile, the vendor who came out to look at it in person had no clue. When we asked the outside company if he works with Fidelity home warranty, he said they don't because the company pays so little for the service and rarely actually covers anything.

It's a great scam to have customers pay $75 for the service fee upfront and then have you be so frustrated with their delay tactics that you end up paying out of pocket to avoid further secondary damage. Would not recommend this home warranty company. We had Landmark when we lived in Texas and they were much more responsive and cared so much more about retaining happy customers.

I have been told six times now that "someone else" will call me back. Each time I call I get a new "ticket#" because they have "escalated" my issue. They even told me that they called and nobody answered - but there is no missed call on my phone - and that when they called my number was disconnected - my number has NEVER been disconnected. I'm going to keep trying and I'm going to file a complaint with the BBB. I'm not expecting resolution to this issue any time soon, but I plan to keep calling every week until they honor our contract!

Original Review: IF this were a competition for the worst home warranty, you would win without a doubt. For at least the past month we have been dealing absolute incompetence, working with your company regarding a backed up tub that will not drain. The plumber you sent attempted to snake it from the outside access. He was unsuccessful and only after waiting for a response/reply I had to call you to learn that he marked the job “Completed”. Really?!? Does this sound like he solved my repair need? I spoke with one gal initially who had me on the phone for 50-ish minutes arguing that my consult was closed. Then she said that the toilet would need to be removed to fix the tub, but (of course) you do not do that. There must be another way to remove the clog. I have other plumbers saying you should and could have used water pressure/power jet. I work at a hospital and could not possibly remain on the phone any longer.

Second time I called (because no one called me back. Your customer services is horrible!!) said they could send the same incompetent plumber out for a second opinion. Really?!? That is not a second opinion. It is the same bad opinion twice. If he could not fix it the first time, why would you send him again. Oh, right, because you will do anything possible to avoid the repair. Your moto should be, “We will continue to throw obstacles in your way until you finally fix it yourself”. So now I have a tub that will not drain and a toilet that will not drain. Your company is the worst!

My third house came with a new fridge. The water stopped dispensing. They told me ice makers were covered but not filtration systems. Deny. So if the water can't filter then of course my ice maker won't work. But denied anyway. They NEVER call back with updates. I have to always call them back. DO NOT PURCHASE THIS PLAN. IT'S A SCAM.

Then, we had another issue with plumbing, a broken pipe under the toilet in the concrete slab. The plumber came and removed the toilet and showed me the broken pipe. He called FNHW and they said they had to send it for approval. I am now on 2.5 days in, multiple calls to the plumber (who has heard nothing from FNHW) and FNHW and still no word on whether it'll be covered. The plumber assured me it should be covered but from experience, FNHW will put up a fight. It's almost not worth it. DO NOT USE THIS COMPANY!!!

Two weeks later...the fridge is down again. Same problem. This time, a new circuit board is needed. Hopefully, they're still available. But Fidelity wants the board re-built. No problem? BIG PROBLEM. With NO BOARD, the fridge will be COMPLETELY DOWN for 2 to 4 WEEKS, MAYBE MORE. My wife and I are both are 76 yrs, of age. We have special diets & meds that need to be refrigerated. I phone Fidelity to fill them in. I suggest, a Certified GE Repair Tech. Sure, but that would cost me another $75 service fee. How about, renting a fridge for us? Nope. He then says, I should expect a little inconvenience from time to time.

$75 per service call with Fidelity. I plan to return to 1st American or American Home Warranty. Oh, by the way, we're going to live with the fridge as is.