Fidelity National Home Warranty Reviews

I have been a Fidelity National Home Warranty customer for nearly 20 years. My recent claim has been mishandled from start to finish. Fidelity classified this claim in writing as a return visit under the 30 day warranty provision, meaning no second service fee should apply. Despite this, I was billed again and my coverage was impacted. Their contractor misdiagnosed the HVAC issue twice, failed to repair a non functioning furnace, and did not communicate with me. I ultimately paid out of pocket for an emergency controller replacement, which fixed the problem immediately. This was a covered repair that Fidelity’s vendor was unable to diagnose or resolve.

DO NOT GET FIDELITY HOME WARRANTY!!!. There have been significant and concerning changes to this company’s contracts and customer service over a relatively short period of time. We have used this company in our homes for many years and have historically been satisfied with their services. However, the most recent renewal notice states that the company may replace covered items with significantly lower-quality alternatives. In addition, they are now denying services that were previously included under a “lifetime warranty.” A clear example is Delta Faucets, the company now refuses to service or replace them. These items come with a warranty on the product but not the service of replacements. These changes represent a substantial departure from the terms and expectations under which we originally contracted. We have since left Fidelity and have home warranty with a company that still aligns with proper home warranty.

Terrible!! I just purchased a home with this warranty and am sooo disappointed. They will do anything to deny a claim. The reviewers work together to record calls and twist/dispute every word you say.

I’ve been a customer for 8 years. Recently had the garbage disposal replaced and it was installed incorrectly, leading to a water leak under the sink. Because it had 2 days over the “warranty period”, they wouldn’t do anything to remedy the issue and wanted me to spend $100 to submit a new work order! No, thanks. Now canceling my contract and they’re charging a $50 “admin fee”. What a ridiculous company…

I purchased my home and, on the day of closing, both garage door openers were functioning properly. Three days later, they continued to operate without issue. However, the following day, one of the openers ceased to function. When I contacted the company to request a service call, my claim was rejected based on the way I allegedly answered their questions. I was told that I had stated the opener had never worked and that I had prior knowledge of its failure, which is entirely inaccurate and illogical. Such a claim makes no sense, and it is unreasonable to assume that any customer would make such a statement.

If I could give no stars, I would. I have had a multi-month ordeal (July 22nd to November 11th) that demonstrates a sustained pattern of poor customer service and a failure by Fidelity National Home Warranty. As the homeowner I was forced to act as a full-time claim manager, spending countless hours navigating an unhelpful, hostile, and bureaucratic process. From the initial unwarranted denial and aggressive agent behavior to the assignment of incompetent and non-compliant vendors, the company failed at every step to provide the covered service. An overall experience that strongly suggests FNHW created a process specifically designed to exhaust and dissuade homeowners from successfully completing a valid warranty claim, effectively avoiding the cost of repairing the A/C unit that was urgently needed in the extreme Arizona heat.

I called in with a dishwasher leak and a exhaust fan over my stove, not working. They came out, said they would order the parts to be out in a week to fix them, they came out, fixed the dishwasher and told me they don't know anybody that will work on my unit, my fan. So I finally had to pay someone to come out and tell them that the fan was bad, which they already had someone come out and realize that, and they told me to find my own contractor to work on it, I'm not doing their job, I paid you to do that. So they sent 2 guys out here with a new fan to replace it. Rip, my old fan out of the out of the ceiling. Cut the wire, the power wire, said the new fan won't fit, walked out with my old fans. Left the new fan on my kitchen floor in a hole in my ceiling with a wire hanging out of it live. I don't know what kind of ** these people are, but if this doesn't get resolved within a day or 2. There's litigation on the way.

Have had FNHW for 7 years. Never had an issue until recently. Denied claimed due to us working on the system to make sure we didn't have water damage, since they were having issues with their payment systems. Had to pay twice, and wait for refund, they denied they received payment, even after I showed them they had received both payments from my bank. Sent out tech service 5 days later. Then denied coverage due to system being worked on.

Horrible responsiveness to a microwave replacement issue. I have had FNHW coverage since I bought the home in 2021 and every year their price has increased at least $100-$150 and service calls increased on average $15 each year. It has taken SIX WEEKS and counting (still not resolved) and originally their customer service rep claimed a part needed to be ordered and it was with the "purchasing department" and they couldn't transfer me over to them. I asked to speak to a manager that called back, I missed the call and they failed to leave a message or follow-up. This has happened FOUR TIMES in the last 3 weeks and now they say they might have to replace it altogether. Unprofessional responsiveness and customer care.

Fidelity home warranty is a rip off!! They provide a so called “warranty” that doesn’t cover anything!! I’ve been in my house for a month and have had 2 issues, live wire and a leak. Not covered, what????