Fidelity National Home Warranty Reviews

I purchased a home 6 months ago, the home warranty was purchased by the realtor included as a gift for us. I called them to come fix a leaking water heater and their response was, "Okay we have wait until we can get a bid from our companies (wait time unknown)," we are unable to wait because we needed to shower every day so we can't just turn off the water to the water heater without turning off our water. Absolutely useless, if we didn't get this warranty gifted to us, we will never have purchased this warranty from them, and I strongly recommend anytime to not as well, because they are here to take your money, but when it comes to helping you...they will do all they can to not be helpful and leave you stranded.

FAIL!!!! This company used to be extremely more reliable across the spectrum of coverages, customer service and contractors. Those days are long gone!! The “service fee” does not go to the overall cost; you find your own vendor due to the lack of “contracted providers,” because the contractors don’t like their late reimbursements, and you have to pay the vendor at the time of service, not the case in the past, as the company would handle all of that after determining the “coverage.” A recent kitchen sink stop-up repair cost $525, and the company allowed coverage of $181. Not even close!!! Rates from the ‘90’s!! Customer service was horrid, inefficient, tedious, and ill-trained. I spent more time on solving the issue than they did. If there was a negative star rating, it would fill a galaxy. FAIL!!!!

Poor service. My A/C stopped working. I started a work order and received confirmation that my work order was received and then I didn’t hear anything back. I received a text message that they weren’t able to reach me. Impossible and not true - I was sitting by my phone and there is no call history on my phone, indicating that no one did call me. I called the number (818 435-4442- Platinum Repair, try and see) several times and each time they put me on hold for 20 minutes and then disconnected the call at the end, before I was able to speak with anyone. Bottom line, I didn’t hear from Fidelity Home Warranty or their vendor. What is a home warranty good for if you don’t get service when you need it.

Horrible company to deal with. Representative assured me that the home warranty would cover my garage door opener broken belt. Paid the $100 trip fee. Technician assessed the situation upon arrival and called Fidelity National Home Warranty. They denied the work order. Cost me my time and money. They're a scam so be very careful.

Orange County and San Diego County, California - consumers and realtors beware of the manipulative and deceitful practices of this company, and in particular, the Assistant Vice Presidents Sharon Whaley and Debi Levenson from OC and SD, respectively. Sharon was emailing a colleague about a claim on my home warranty and accidentally sent it to the wrong person, and it ended up in my possession. In this email she openly discloses that her and Debi discussed telling lies to coerce us into renewing our policy.

We have had a homeowner warranty policy with Fidelity for 20 years. When we got it, it saved us a little bit of money. Their service was OK, but not that good. Some of their contractors were good and others didn’t know what they were doing. It saved us a little money so we continued until this year. In the past few years, their service has become horrible. For a clothes washer, a hot water heater, and recently our refrigerator. We had to wait about three weeks to have something done. It takes them a week to just approve a part. Their customer service people are nice, but they have no interest in helping their customers. The last few years were very frustrating. We did not renew our policy this year.

They are the worst home warranty company ever. They don't cover what the contract says. They said, "Sorry we changed it." But of course they don't tell you till you make a claim. They just don't want to cover it. They breached the contract. I will be going to BBB.

These home warranties don’t pay out and when you file a claim they make it impossible to get anything repaired and try to blame it on a pre existing condition! And it wasn’t even on the inspection report. Such a waste of money!

I would give Fidelity Home Warranty zero stars if I could. My HVAC system has been broken for over a week during the summer. I submitted my claim on Friday of the previous week. The technician inspected the system and submitted the repair estimate to Fidelity last Friday. Since then, I’ve been told the estimate is “under review” by someone named William on the Expert Team. I have called Fidelity every single day, and every day I receive the exact same response: “It’s still under review.” No one can provide an update, a timeline, or an explanation. Even worse, there is no way to contact William or anyone on the Expert Team directly. Customer service simply repeats the same script over and over without offering any real assistance or escalation.

This is my second year with this company and I will most likely not renew as my current experience has been extremely poor. Last year the experience was good but now, it has become very frustrating and disappointing! Our washing machine broke down 1.5 weeks ago on June 10 and after filing a claim the same day, the appliance tech came out on June 11, and assessed the problem in literally 10 min; I needed a new transmission. His report was sent in that day, but, when I called Fidelity 2 days later for an update, as I had not heard back, the agent stated they received no report!