GE Service Contracts

GE Appliance Service and Repair 1-800-GECares (1-800-432-2737). They should change their number to 1-800-GEChaos... never experienced worse customer service. We called for leaky washer, they made an appointment three weeks out, their tech shows, without any thorough inspections, he deduced it was the soap dispenser, he orders the part, three weeks later, he replaces the soap dispenser, didn't wait to run a full cycle, concluded that the leak is fixed takes $400 payment and leaves.

Our 20 year old GE oven went out. It’s an amazing oven so we decided to contact GE to repair it. We knew what the problem was and conveyed that to them. On the phone BEFORE scheduling someone to come out they got the make and model of our oven. When the repair man shows up he did not have the necessary equipment to run diagnostics on the oven AND he said that they cannot even order parts for our oven anymore. We paid $130 for a guy to stand in our kitchen to tell us they can’t do anything about it. That is down right stealing. Maybe give us a heads up when we called to schedule? At least bring the proper equipment to run diagnostics? Sickening! Now we are out $130 and still need a new oven, which WILL NOT be a GE!

Hot point washer purchased 10/7/2021. Washer not draining and contacted GE customer service 5/5/2022. They contacted Illinois Appliance repair. Service was scheduled for 5/9/22. They never showed. We tried for days to reach them. We had the office number. No return call after numerous attempts until 5/13/2022 when they finally called with lots of excuses and said they didn't get an order or it was sent online and they haven't checked that system in a while.

May 2nd a repair tech came out and didn't fix anything or order parts. We called May 9th to find out why it's not being repaired. They scheduled for May 19th came out and ordered parts and rescheduled for June 2nd. They canceled the call saying they didn't have the parts. The parts were already at the property. Then the next time they can reschedule us is June 16th. Absolute trash for customer care. Jackie was one of the nastiest people you could have dealt with. We have been waiting over 30 days to get a stove fixed. Stay away from any of their products if you can.

I was informed that my unit was out of warranty and GE would not stand behind it. Unit was purchased 13 months ago and professionally installed 11 months ago. Sadly, the unit lasted less than 1 year and GE goes by the date of sale. I'll be buying a unit to replace it from another manufacturer.

I was having problems with my water softener- no soft water. I place a call to the number on the unit and a representative named Jackie answered within 3 minutes. That never happens in this day and age. I explained the problem and Jackie gave me detailed and accurate information. Outstand support. Thank you!

Way too much to detail. Every aspect from customer service to repair was the worst experience we have ever had! Terrible communication. Wrong parts. Many rescheduled appointments. No responses. Only finally got a response when we filed a complaint with BBB. And still never solved the problem!

When we purchased the house in 1999 there was a GE Monogram refrigerator in it from when it was built in 1996. The sellers purchased an extended warranty to go with it and we've renewed faithfully since with GE service when they came out. GE has been out and kept it running for 25.5 years now under the plan most recently in January 2021. When we scheduled another call for August 2021, they sent a different company out who said, "oh, the model and serial number don't match our records so we can't service it." This even though they'd serviced it for 22 years and they'd been the one to pull it out, read and enter the numbers.

Have been a good GE customer, four homes and two remodels using GE products. Now we have a GE washer that has had an ongoing problem that GE service cannot solve. We scheduled another appointment that GE could not make and GE had to reschedule. The rescheduled time would be a week away. I do not understand that by no fault of ours we are pushed to the end of the line for service. Plus the rude customer service representative was of no help, since she continued talked over me when I tried to explain my issue...then hung up on me. Great customer no service. One STAR rating was way too high, but no STAR might get ignored. Last GE product in my lifetime and anyone else I can bring along.

We purchased new construction in August 2020 along with a 1-year home warranty. We have a top-of-the-line GE washer and dryer. As we adjusted to the new appliances, I realized that the washer didn't sound as it should. Lots of banging and shaking. I recorded a couple short videos to document which cycle it was occuring. I contacted our builder who registered a claim with GE Warranty Services in December, 2020. Here we are in April, 2021 and they still have not repaired or replaced the machine. I have had multiple GE techs call and visit the house only to claim they need different parts. At what point is it better to simply replace the machine and repair the faulty one on their own schedule. They can sell it later as refurbished. I have been totally inconvenienced by this process and GE's lack of supporting their manufacturer's warranty.