GE Service Contracts Reviews

DO NOT BUY GE APPLIANCES. Microwave broke after 4 month. Transferred around. Told I would get an email after two days that would ask for reciept and give me instructions on how to buy a new one and get reimbursed. Never got an email. Rep on the phone (Erika) would stay silent for a long time and then she was ready to hang up without explaining what were the next steps.

I have a GE gas range (purchased through Lowe's) that's about 7 months old that I can't use because the oven heats so unevenly that most products I cook are burned on one side and undercooked on the other. This started happening within the first 2 months after purchase. GE doesn't have any techs in my area, so had to go with the local repair company. The one guy available in my area had never seen an oven like mine so didn't know how it was supposed to operate. After his 15 minute visit without testing anything, he wrote a report to GE that it was operating as designed. And I was told by GE that they couldn't do anything more because they had to use this report. Even after I sent a video of the oven working properly, I was told there was nothing they could do.

I had an issue with my dishwasher in Sept 2025. It took almost 2 months for the repair. It is a seasonal residence and we discovered in March 2026 that the repair had not "held." At that point, GE was using Bodewell for servicing. TERRIBLE! Even though GE had extended my warranty twice, by the time Bodewell was able to schedule service, I was told my area was no longer covered. I found someone to do the repair but they determined the unit could not be fixed. And GE has only offered a big discount on a new one. NO THANK YOU! I will NEVER buy GE again - and I was a loyal customer for 20+ years. Horrendous customer service model. Even the original servicer said that working directly with GE had always been fine, but Bodewell is a nightmare.

The Bodewell repairman told me my brand new GE profile dishwasher was leaking because I put too much soap in it. When I told him there was no soap in there he said I rinsed my dishes too well so the soap wasn't able to effectively eat anything on the dishes. He said I was using too much soap.. I told him I wasn't using any soap for the last four or five cycles and that there was no soap scum on the floor, where the leak was, he kept telling me it wasn't the dishwasher's fault that it's leaking. Honestly, why is GE using this company for their warranty work? The Customer Service rep told me I should go out and get a plumber. That's what they recommend all of their customers do instead of having them repair it. Now they have referred me to JNM appliances because they don't know how to repair a brand new dishwasher.

First experience with a Bodewell service call was satisfactory; my GE dishwasher was fixed and worked fine up until now. Made another call and was informed that my area is no longer covered, and I would have to find another company to service my appliance. At this point, it's probably more cost effective to purchase a new dishwasher. Not buying a GE dishwasher or any other GE appliances anymore.

If we could give ZERO stars we would. When your GE appliance needs repair you get BODEWELL—a 3rd party repair company. They are frustrating and unreliable. They will change your appointment multiple times with no notice or contact. We had a Monday April 20, 2026 appointment 8-12. They never showed. When we called we were told by the automated system it was changed to Thursday April 23, 2026. We called this morning and had it changed to today between 7-11am. We have a confirmation number. Called BODEWELL and it was changed to NEXT Tuesday April 28. They have no record of these appointments. This is an incredibly difficult company to get a hold of a human and speak to regarding repairs. Makes me rethink getting GE appliances.

Stay away from purchasing GE Appliances simply because if something goes wrong you'll have to deal with Bodewell. Bodewell is the 3rd Party repair service for GE. They are unreliable, never follow through with promised contacts, and never scheduled a repair appointment. They finally replaced our Refrigerator under Manufacturers Warranty, but that took 3 Months. They are a Train Wreck, stay away!!!!

ABSOLUTELY TERRIBLE. I don't waste time writing reviews, but I am so pissed and disappointed about all of our interactions and experiences with Bodewell Appliance Care that I felt compelled to get it out into the universe. The matching cabinet panel fell off of our Monogram dishwasher and we were unable to get it back on because the flimsy, cheap metal used on the dishwasher door was completely bent and mangled. We called the supplier who submitted the service request to GE who sent out their contracted "service experts" at Bodewell. At the initial appointment to fix the dishwasher door, THE TECHNICIANS BROKE THE CIRCUIT BOARD and had to order a replacement wiring harness to make it work again. Dishwasher was out of commission for a week until the new harness came in and the technician was able to replace it.

3/9/2026 ice maker and freezer not working, fridge working. Bodewell was referred by the insurance co. Tech when he left, the right fridge door lower than left, he said call insurance co, get a request and he will be out to fix it. The next morning, not only the freezer and ice maker not working, now the refrigerator is not working, included with the parts was a new evaporator, which wasn't installed. Said it didn't need to be installed, so we had to move everything out of the fridge and put into the one in the garage.

I purchased all new GE appliances for my new in April 2024. My appliances were delivered on June 15, 2024 because I did not move into the new home after my April closing date. My double wall over that I $1700 for upper over light will not go off. I called GE/Bodewell Appliance care expert in Nov 2024 to tell them what was happening. They have been sending different technicians out almost monthly to try fix the light. They have replaced everything but the light will not go off. It is March 6, 2026, there was a technician at my home today trying to fix this oven and have decided to order more parts. I’m currently on hold with Bodewell Customer service. I ask to speak to management and the customer complaints rep have put me on hold for 32 min as I type this review. Please do not purchase GE appliances. They do not take care of their customer.