Consumer Complaints and Reviews
I have bought all rooms ac in hotel at my 2 hotel. So sorry that we decide to go with name brand GE??? So disappointed. Bought 50+ ac unit with additional 5 year warranty. Ever since we bought this we had to call them several time. Never on time or so late response. After year or so they won't come to repair neither return phone call. STRONGLY ADVICE TO EVERYONE NEVER BUY ANY APPLIANCE FROM THEM. NO GE APPLIANCE IN OUR RENTAL PROPERTIES.
The GE company sells garbage products! I made the mistake of buying all my kitchen appliances (6 appliances) from GE in April 2016. Since then, the fridge broke in July 2016 and I couldn't close the door. GE gave me service date for two weeks later. My fridge was on with a open door for two weeks. In October the dishwasher and convection oven broke. I tried making service appointments. The service guy came and diagnosed the problem and told me he has to order the parts and will come back to fix it. Since then, the parts arrived. However the service guy cancelled the service appointments three times.
The last service call was scheduled this past Friday January 6, 2017 from 8:00 AM-12:00 PM. The guy never showed up. I called the service center and after waiting on the phone for 20 minutes, the guy tells me that the service guy knocked on the door at 3:16 PM and nobody answered. I asked the representative "the appointment was scheduled for the morning." He tells me that I can reschedule or speak to consumer services. I was transferred to consumer services and waited for an hour on the phone before finally hanging up. All consumers should take my advice. Don't buy GE products! They break after a few months and then there is no one to talk to. I will never buy a GE product again!!!
I work for a small furniture company and am the person assigned to contact GE to deal with the numerous complaints about GE appliances, and their warranty failures. I work hard to get GE to honor their warranties, and it is not an easy job. In most cases, if you made your purchase from a small appliance store, they have someone who will try to help you with warranty problems. I thought I would share a couple of tricks I have learned to use in dealing with them... but I will warn you that there is no guarantee that it will work with them every time.
First, call 1-800-626-2005. Why? Well, you can always get a human being there, unlike their normal appliance repair at 1-800-432-2737. Listen to the prompts, and wait until you are offered the option to ask questions about GE appliances. It's a sales line and always staffed with humans. When you speak with the rep, just ask about their prices or anything else about their appliances and give them a minute to brag about their product. Now, tell them your problem. I always like to ask why they don't honor their warranty... after you let the rep stammer a bit, if you don't get a satisfactory answer, DEMAND to speak with his/her supervisor. Now, without being vulgar, let the supervisor have it with both barrels! Don't feel bad about them having to stop playing solitaire or surfing the internet, they should be taking care of YOUR PROBLEM NOW!
Don't let them bully you. Push back and make absolutely sure you have their undivided attention. Tell them you have tried all of the other options, and this is a last resort before contacting your attorney. In some misguided way, GE's employees seem to feel that the longer they can put off repairs to your appliance the more secure their employment is. Apparently they don't grasp that there are other solutions to consumers' appliance needs.
Do NOT let them lie to you. Hold them to task and be adamant about what you want as a solution for your situation. Either record your conversations (yes, it usually takes more than 2 calls) or take good notes. Always keep the details of any appointment they schedule --- the service provider's name and location (get a phone number if possible), the date (make them repeat it at least once) and time (if provided) and make sure they stick to it. If they make an appointment for Thursday, don't wait until Friday to ask why no one showed up. If your service is scheduled for 1:00 PM or later, call GE by noon to confirm the service provider will be there. If they aren't there by the scheduled time, call GE again.
If no specific time was set, call each hour until the service provider arrives. GE is going to tell you they can't help you, but that isn't true. Be persistent and they will get you taken care of because they really want to get back to texting their boyfriend, playing on their phone or tablet, or gossiping... which you keep interrupting.
10.5 months ago I purchased a GE Cafe dishwasher. The warranty on the product from GE is for 1 year. One week before Christmas, the dishwasher stopped working. I had turned on the dishwasher and the machine lost power mid cycle. I had half washed dishes and the bottom of the machine was filled with water. I called the GE service number and set up an appointment for the following week. I was already disappointed that I had to wait a week for a company to address a warranty. I took the day off and waited. And waited. And waited. No one showed. No one called. No one bothered to inform me what was going on. I was home during my four hour window, why didn't GE honor THEIR promise to show up? GE picked the time, why didn't they follow through?
Eventually I was able to get hold of a living person at GE and they contacted the repairman. So, into hour 5 of my wait, the repairman called me. He told me he was too far away and wasn't coming. Then he diagnosed the problem over the phone (without looking at the machine). He told me he couldn't fix it anyway. He advised me to take another day off from work and make another appointment. Sure, GE does not think my job is valuable. Apparently what I do for a living is pointless and I should just stay home. I mean the appliance is under warranty so if GE waits long enough, the warranty will expire. Lessons: GE repairmen cannot fix GE machines. They also don't have the common courtesy to call you and talk to you. GE products will break but GE doesn't give a damn. And finally, a GE warranty does not guarantee that GE will even try to fix your problem. Basically, they will give you the honey badger treatment.
My less than a year old Adora electric stove is broken. I have probably used the oven maybe 10 times total and it just stopped working one day. So I call GE for service. The soonest they can get someone in is 2 weeks. SO, forget Thanksgiving!! Anyway, 2 weeks goes by and the guy comes and he can't fix it. He will order a part and I will get it and then I can schedule ANOTHER service call. The only "TIME SLOT" in my area is, um, between 8am and 5pm, super. So, another entire day wasted waiting for GE service for a new stove that shouldn't be broken.
The second service call is scheduled a week out, so that's a little better, as now my oven has been out of service for over one month. Yesterday I wait during my allotted time slot, you know, 8am to 5pm. Well, no one ever showed. I actually called GE at 4:30pm concerned that no one had contacted me yet since I was supposed to get a call 30minutes before arrival. They assured me nothing seemed wrong and I need to wait. I asked them what I should do if no one showed up. They told me I'd have to reschedule, and the only "TIME SLOT" available was 8am to 5pm. Well, no one showed up by 5pm and I called back to tell them this and "OH, the place you call to schedule CLOSES at 5pm".
So here I am having waited, LITERALLY ALL DAY, and now their call center is closed, no one has contacted me about my service appointment and I have no one to talk to about it. Luckily the dispatcher called me at about 5:15pm to say he was sorry but the technician didn't seem appointment and has already gone home for the day. Awesome. I completely unload all my frustration on this guy, and I have to admit he handled it well. He was able to reschedule the appointment for the next day between 3pm and 5pm, so apparently GE appliance service can offer smaller appointment windows to customers but they choose not to, which is terrible.
I have now wasted two full days and over 5 weeks with a broken Adora electric stove. I thought this thing would be reliable, or at least the service would be but it's not. And it is so completely wrong to force customers to accept an appointment window of 9 hours, especially when they do not have a system in place to ensure that the service technicians will actually SEE the appointments that are on their schedule. Unless they have 100% success with their appointment system, and will NEVER miss a scheduled call they really should come up with a better system for the customer who ends up being a victim to GE Appliance service's total failure to communicate a schedule correctly. I was told it was a "computer error". Regardless of whether or not this is actually true the fact remains that the system is not solid and they should not inconvenience people this way, it's just plain wrong.
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I have been trying to get my dishwasher fixed for over 2 months now. I have had it less than 6 months. GE have rescheduled the appt several times. Finally got a service person here and he was to order the part. Could not reach him for over 2 weeks to see if he had the part to get an appt to have part installed. GE ended up calling the 3rd party person to see what was the problem. The 3rd party service person picked the date he could come to install the part. 1 pm to 5 pm was my time slot. He did not show up after calling at 3:30 and saying he would be late. Would arrive about 5 or 5:30. My husband Sat at home from 1:30 waiting on him; Waste of my husband's time.
I called GE to try to find out what to do now. The first customer service person hung up on me. The second customer service person that I talked to about it told me it was my responsibility to call the 3rd party person... not GE. I have tried to call the 3rd party person. They won't answer the phone. I just need my dishwasher fixed. What kind of business is this?? Poor customer service. I don't know if they are going to fix my dishwasher or not. So hate I bought "I have been trying to get my dishwasher fixed for over 2 months now. I have had it less than 6 months. GE have rescheduled the appt several times. Finally got a" GE appliances. So frustrated!!!
Sept. 21, 2016 I had a GE serviceman come to repair my out of warranty GE microwave. The problem was that the platter would not rotate and the cooling fan would not run although it would heat. The service man did no diagnosis other than to observe the problem I just described. He immediately said "you need a new platter motor and a new fan motor" that he would have to order. The cost would be approx. $350. I questioned his diagnosis and said the probability of both motors going bad at the same time was hard to believe. His response was "they aren't running are they?"
I told him I could buy a new microwave for the cost of the repair. And to not proceed any further. He charge me $106.95 and left. He was in and out in about 15 minutes. I continued to use the microwave for the next few days as it would still heat. Then all of a sudden the problem resolved itself without any actions on my part. It continues to run trouble free to this day (Nov.4). Obviously his armchair diagnosis was wrong. Two motors just do not magically heal themselves, and I got ripped off for $106.95. I believe the real problem is probably the door switches because that is the only thing that moves when I used the microwave. Based on this experience I will never use GE service again or for that matter buy any GE products. I would recommend to anyone who requires service on a GE product DO NOT USE GE FACTORY AUTHORIZED SERVICE.
We were delivered a new GE washing machine from a local appliance company. Upon first use, the machine quit mid-cycle and would not work. The appliance installers came the next day, said it looked like a "faulty machine" and told us because it was now under GE warranty, we would have to go through GE Service Repairs for a fix. GE could not send anyone out until a week later. Four hour appointment windows - worse than the cable company in this day and age. When GE service finally came out, they could not fix the problem and had to order parts... on a brand new machine. Could not come back again for several days. Parts were delivered to our home and GE service came out again. Replaced both parts and declared everything to be working. "Passed all my tests!" he said. The machine stalled again on the very first use.
Tried to call the service guy back (still within our 4 hour window) but he would not answer his phone and did not return two messages that were left. Called the GE Service Repair line. On hold for over 20 minutes before someone would answer the call. Was told we'd have to wait another week for someone to come out and look at the washer again. Unacceptable. Was given a consumer feedback line and again, placed on hold for nearly 30 minutes only to be told the same thing, that no one could come out for another week. No urgency or empathy displayed by GE. It's clear their representatives are reading from scripted lines and don't care about the individual customer. Our local appliance company agreed to replace the washer and deal with GE directly. Eluded to our machine being "a lemon." We will never buy a GE appliance again due to the horrible customer service we received and would never recommend GE to others. Pathetic!
Called for repairs: Here's how ridiculous they are: It's all so damn cold and bureaucratic: automated options, automated calls, damn robotic. They give you 5 hour window of when they will show up, like we have no other life than to sit around waiting for them to arrive. The guy never showed up by 5 pm so I left, then he showed up 20 minutes later looking for me, but I couldn't answer the phone. He leaves me a number to call back that does not work! Damn GE charges me for the service call that never happened!!! They make me go through customer relations department to process a damn refund! **! PIECES OF **!!!
I have never been more disappointed in any company than I am with GE. My husband and I purchased $10,000+ of GE appliances for our new home from Jeffers McGill and the range, dishwasher and washer were not working properly. Our first service call was a window from 8 - 12 which is absurd because my husband had to take 4 hours of vacation time to be here for them to come. The service man fixed the range and needed to order parts for the dishwasher which I already knew would have to happen but they wouldn't order them ahead of the service call.
They gave us another service window on Friday afternoon but I explained a 4 hour window wouldn't work but 2-4 would. The service guy called my husband at 1:15 to say we were next in line and my husband explained I would be home by 2:00 pm as we discussed. The service guy called at 1:45 to tell my husband he was leaving the house and had been waiting for 15 minutes and couldn't wait any longer. I called the guy immediately and told him I was on the way and would be there by 2:00 as promised. He said they don't have 2 hour windows and I said that was what the other service guy promised would work just fine.
I called every GE service number I could find, they were all automatic and no way to connect to a human. I finally got one phone number and someone answered and said I would need to be connected to Consumer Services. I have been on hold for 1 hour and 15 minutes. I have never been more furious in all my life. I took 3 hours of my vacation time to be at home and now they tell my husband the next available service call is over a week from now. UNACCEPTABLE.
SHAME ON YOU GE. SHAME on you. My husband spent 4 hours at home and you didn't fix it. Your service man hung up on me and left the house before he should have. I have been on hold for close to 1 hour and a half and no one has picked up one time to tell me sorry or what can we do to help. SHAME ON YOU! I will never ever buy a GE appliance again. I cannot go through this pain and misery to get something fixed that should have never been broken to begin with. $10,000 worth of brand new appliances and this is how they treat a VERY GOOD customer. I have never been more upset. I want my time, energy and vacation hours back.
Horribly cheap and overpriced products. You will pay for them beyond the initial purchase. Customer service is a giant scam. One year warranty is a complete joke. Have had an issue with washer a few months ago. It took myself over two weeks to finally schedule, yes, just schedule a technician to my home to repair the machine. You'll get through the customer service to a live person every time but the excuses these people come up with are absurd. From my "system crashed and to reboot it it will disconnect you" to "oh dear, we have no openings available for at least a year". The customer service division is actually contracted out to an outside source. I don't blame them either for their horrible products.
These people will do everything they can to get you fed up and frustrate you to the point where you will want to just call a repair company and pay to have your junk fixed. I truly think they get incentives with the more people they turn away, to where GE is not paying to warranty their crap. So here, in less than a year, my machine is broken again. And here I go again battling the "customer service" department. Companies like this, that have gotten as big as GE need to become EXPOSED. But sadly, too many things are like this these days and all we are left with to fight is to leave these measly bad reviews. Well, as long as one person reads this and stays clear, I guess it helps.
I called GE to repair my GE Profile microwave and was happy to learn that the repair they performed on my microwave 4 years ago was still under warranty to fix. The heating element keeps burning out. I was grateful that the repair would only cost $108.95. Then the GE repairman came to my home and the nightmare started. Mind you GE gives you an ALL day window for the technician to arrive 8-5 and there is no one you can call to see when the technician might arrive. After waiting for the repairman to arrive my husband met him at the door and greeted him. He asked what was wrong and we explained it was repaired 4 years ago and the part was still under warranty. Then he said it would cost $108.95 plus $268.00 to fix the microwave. I said no. The part is under warranty. He said that was just for labor. I said I was told the labor was 108.95. He said "NO that's just the service call."
I've never been more misled with a bait and switch in my life and trusted GE to do right by my family. I called a local repair company and will have the microwave fixed for $260.00 and they give you a two hour window for arrival and a warranty. Use your local peeps and support small businesses who care for their customers. Don't use GE service repair. They will rip you off and not even care!!! Never GE!!!
I purchased a GE ZDP364NDPSS Monogram Dual Fuel 36" range with griddle for 8600.00 new and within 14 months the oven went out. GE sends repairmen 3 times and finally figure out a wiring harness burned up. They then notify me that the wiring harness is no longer manufactured by GE. I was then informed that they would replace the range for 3200.00. The unit was under 2-year manufacturers warranty and I have to pay 3200.00? Long story short: I paid the 3200.00 and they replaced my unit. Took me 1.5 years of fighting with them but they had me by the cajones. Either pay 14000.00 for a Wolf which is what I wanted anyway or come up with 3200.00. What a rip-off. Bottom line. DON'T PURCHASE ANYTHING G.E.
Made an appointment with GE for repairs of a two month old washer, confirmed the date. I get a call a few days later saying "The part will be shipped to your home address in two days so it is there for the tech." (Appointment is for Monday.) I get a call on Friday that they have to cancel the appointment as the part is on back order and will come in October. Looks like the right hand does not know what the left hand is doing... ZERO communication in the company. After two days and playing Russian Roulette with the piece of JUNK the machine came on. They could not be bothered when I called them. Looks like they have a script which they read.
Our GE fridge has failed twice in less than two years. We shelled out for the extended warranty and they can't be here for FIVE DAYS. The first time it failed the tech said it was a lousy part that failed but that GE had fixed the problem. Clearly that's not true. I'm disgusted both with the the device and with GE's inability to respond. I guess their field service people are understaffed and overworked - tells you something about the quality of the company!
My family recently had the worst service call encounter we ever experienced with any company from GE. GE sent a repairman to fix 2 of our stove plates. The repairman fixed them but one broke again a couple days later, so he had to come back. Upon returning and before even looking at the stove, he started yelling at my mother for breaking it. He yelled that he told my mom not to touch the stove plate. When my mom tried to remind him that he actually said that we could use it, he yelled that he never even repaired the particular stove plate and that she was lying. My mom then told him that she doesn't mind paying for the repair and that she just wants the stove fixed. In response, the repairman slammed the counter with his hands, leaned his face into my mom's face and said, "See my face? No. I am not fixing it." My mom then said that she will have to call his supervisor and asked for his name and badge number.
In response, the repairman laughed, and said "in your dreams." He then walked out the door laughing. The worst part of it all is that GE sided with the repairman when we called them back regarding the matter. The lady over the phone said that the repairman claimed that my mom had actually called another repair company that ended up breaking the stove plate before he arrived the second time. He even provided an actual name of a real repair company!
We of course never called another company. We tried to explain to the lady that we never called another company but she didn't believe us. She said that since we called another company that it voids the warranty and that she is closing the case. My family really doesn't know what to do at this point. The repairman was so aggressive that my mom is afraid he will come back to harm her if we continue trying to report him. We expected much more from GE since their service calls are so much more expensive than other companies.
Had an appointment Aug. 19th for dishwasher repair. 1-4 pm. Never showed up. Called service at GE and was told it was cancelled and a voice message was sent to my phone. That didn't happened. Set up service call for another date. Good luck with that one! Chances are slim if I purchase another GE product.
All problems have been remedied. Hoping there are no further issues.
Purchased a new stove from Sears Outlet store in December 2015. It is now July 2016 and I am waiting for the repairs on my second service call to be completed. First service call was regarding the glass on the oven door. It shattered during cooking. This repair took approx. two months to complete. I was unable to use the oven for this time. The second service call was regarding the fact that the oven did not hold the temperature, therefore the cooking of food was nearly impossible. This has been a two month affair as well, with the service still not complete. Also have been unable to efficiently use my oven for cooking during this time.
The repair company only comes to my city once a week and usually gives me a call in the morning and an approximate time he will be around. Turns out, I have a job, a family and a life, so therefore this one day a week does not always work out. (The repair company is based in a city 15 minutes down the road so I am not in an extremely rural area).
My calls to GE Service company (Mabe) have been less than productive, however my concerns were graciously noted in my file. I have repeatedly requested a new stove as this one appears to be a lemon. This idea was not entertained at all. Also, Sears is not concerned it sold a defective appliance to a consumer. This was an expensive electric range and I am obviously very frustrated with the inconvenience this unsatisfactory oven has caused myself and my family. My cheap 400 oven worked a heck of a lot better than this GE one. I will not be recommending or purchasing a GE appliance of any sort ever again. Service and quality has much room for improvement.
Bought a DOA clothes washer which would not agitate and kicked into Pause mode. GE service said the washer needed a new front panel and electronics but refused to honor the warranty because I installed it myself. So, if you buy a GE washer, take it home, connect the hoses and plug it in your warranty is VOIDED!!!
Requested service under warranty. They never called me to make an appointment then claimed they called me prior to an appointment that they never told me they had scheduled. They never called. I made a new appointment and stepped away from the phone for 2 minutes and they called and since I did not answer they cancelled my appointment. I called them back 3 minutes after the missed call and they said I would have to make another appointment. I could tell they were actually enjoying being rude. I hope they do this to the wrong person and get exactly what they deserve.
I have a GE vibration control washer purchased from Sears September 2013. At that time I paid for a 3 year extended warranty. I am now attempting to use it for the first time as my washer keeps moving forward and the load shifting. The repair person came out approx. 10 days ago and ordered parts. He was to return today and install them. He did not arrive and I was on the phone for over an hour waiting to see where he was. The phone was never answered; I heard the familiar phrase "We are experiencing a higher volume of calls..." I now have a box of parts, no repair person, and can't get anyone to pick up the phone when I call the number listed to call on my paperwork.
To make the issue more interesting, I have paperwork showing I paid for the warranty but when I called the phone several days ago to see where my parts were, I was told I don't have an extended warranty based upon their records. I was told to go to the Sears store where I made the purchases and they can print me the paperwork they need. The Sears store I purchased this appliance from is now closed. Since the warranty is over in 2017, I am going to attempt to return the parts and wait for the appliance to break and then replace it. No appliances will be purchased from Sears again nor will I get any extended warranties. I have read many times, it is better to establish a fund for such things. I will now be following this advice.
While Monogram appliances are supposed to be "top of the line", the technicians they will send out to repair these expensive appliances are not. You definitely pay for more than you actually get. A technician came out and broke our range. We ended up paying to have the appliance replaced. It was discounted but still a huge unexpected cost. He also damaged our floors by not moving the appliance properly.
Please do not trust the technicians provided by GE support. Go with someone you know and trust. They have caused us to miss several days of work for repairs. The technician came back several times claiming that we needed more parts. Finally, his manager came out with him to our home. He ending up irreversibly damaging our range that day. THESE ARE EXPENSIVE APPLIANCES. YOUR TECHNICIANS MUST BE COMPETENT. There were more issues when they came out to the install... more days of missed work. The processes that are in place are a mess. I won't waste any more time talking about this company.
Waited between 1-5 o'clock for service and stepped outside for 1 minute and missed the call. Called him right back and he didn't pick up the phone and he cancelled my appointment. 1 minute that's it. I called customer service up and they said, "Sorry sir you can make another appointment." REALLY!!!
Bought a GE Cafe built-in refrigerator and had it installed last week. Installers couldn't level because back right adjustable wheel wouldn't adjust. GE service tech came to the house two days later and confirmed the problem. Said he needed a part and a couple of assistants to handle the refrigerator. Installation of new adjustable wheel scheduled for today (8-12). Tech didn't show for scheduled service. GE customer relations gave me the runaround and ultimately had to reschedule the repair for two weeks from today. The GE customer relations person blamed "dispatch" for whatever problem caused me to waste my entire day. GE's service system is dysfunctional. I wish I had not purchased a GE product and pray that once repaired, it will not break again and force me to again deal with such incompetence.
For the past 2 months I have been going back and forth with GE and their technicians with resolving a minor issue with my refrigerator. My refrigerator was installed in my new custom built home in September. After living in the home my wife and I notice an unusual sounds coming from the refrigerator. We then scheduled an appointment visit with the GE repairman the following week. Here is where the saga begins. My first appointment went rather quickly. The repairman investigated the problem in 5 minutes. After investigating the problem he diagnosis the problem coming from a bent mental plate in the rear of the refrigerator. The repairman then removed the metal plate from the refrigerator and told us that they will need to order a new plate and come back. Before leaving the repairmen asked for us to record the unusual noise when it happens again to assist them investigate the issue.
So two weeks went by and we haven’t heard anything from GE. My wife and I then called GE to check the status. We were told by the operator that our initial ticket has been closed as resolved. We were shock, to know that the issue status had been resolved. We were left with a bent metal plate and a refrigerator that still made unusual noises. The operator recommended that we submit another issue ticket. We agreed. For the next week the refrigerator continued to make unusual noises. On the second visit the same two repairmen visited my home. Once the repairmen arrived they asked my wife and me if we had received the new metal plate. Supposedly, GE mail ordered our replacement metal plate. No one ever told us that the replacement part was being mailed to our house. The repairmen made a call to their facility and were told that the part was never ordered.
Before the repairmen decided to quickly leave let them hear the noise from a recorder. The repairmen then decided that the metal plate was not the issue and that we needed a new compressor. The repairmen left again but ensured us that they will order the compressor to arrive soon and they will call to schedule our availability to install it. After a few days we received a call from the repairman scheduling a day and time that we can be home. We agreed. On the day of the installment the repairmen arrived asking if we again received the new compressor. It had not been delivered to the house. Once again the repairmen had to communicate with their management to check the status of the device.
The delivery driver stated that security would not allow him entrance into my (gated) community. I found this hard to believe since construction trucks and other delivery trucks are always allowed access into the community since it is a new development. The delivery driver agreed to deliver the compressor by COB. Before leaving my home without installing the new compressor the repairman stated requested that we call him once the compressor arrives so that he can install it. But he warned us that if the compressor isn’t delivered today that he will not be able to install it for at least two weeks since he will be going on vacation. Once the delivery was made later that evening we called the repairman. They agreed to come to install the compressor as promised. After 1 hour at the home the repairmen successfully installed the compressor. HELLELUJAH!!!
Two days later we received a telephone GE survey on our service. My wife gave the repairmen a great survey. The very next day (Friday) is where the horror began. We notice the next morning (Friday) that our water dispenser from the refrigerator was leaking. The refrigerator was now not cooling properly. We called GE to report the issue and were told by the operator that the next available appointment was the following Tuesday. This was four days later. Over the weekend my wife and I watched our food spoil. Oh did I mention that my wife is pregnant. This required us to eat out all weekend. Monday morning the kitchen started to reek of spoiled food.
While I was at work my wife began to take evidence photos of the food that we lost as well as begin to trash lost items. She also took time to call GE Food Spoilage department and explained our situation. She was told that GE is only liable for $100 per appliance over the life of the contract under the covered failure of the refrigerator or freezer. I think this policy is garbage. We surely had more than $100 worth of food in our refrigerator. Oh did I tell you that my wife is pregnant! $100 worth of food wouldn't last but a few days. My problem with GE is that our refrigerator was cooling perfectly prior to THEIR REPAIRMEN working on it. Why should we be liable for spoiled food due to their repairman incompetence?
My wife and I had a custom home built and purchased $9000 worth of appliances for the whole house through Sears. These appliances included the top of the line GE Advantium double wall oven. Sears no longer does any type of warranty service for LG, Samsung or GE so I was referred to GE Repair directly. I explained to Varonda at GE that the microwave sounded like the fan was rubbing or sounded loose. She asked me who installed the wall oven and I informed her that the builder had their own team of installers. She went on to tell me that it sounded like the oven wasn't installed properly and that if she sent out a technician out, that the technician could fix anything that was broken but if he determined that the oven wasn't installed properly that he wouldn't be able to help me.
I asked, "If it turns out that the oven wasn't installed properly, may I pay to have it installed properly?" She informed me "NO, GE does not have installers but rather only technicians that may repair GE products." So if the repair technician is not trained or certified to install the product, how can he make a determination that the product was installed improperly. This is a loophole that GE uses to get out of liability. Look, my wife and I spent 500,000 on a new custom home. I wasn't trying to save 200 on the installation of a 3500 dollar GE product but rather following the advice of my builder who has trained professionals who install appliances. Stay away from GE appliances. I should have read these reviews before making the final decision to purchase a GE product. I made my decision based on Consumer Reports ratings and other websites ratings. BIG MISTAKE!!!
Called because of an issue with a refrigerator that is just about 1 year old. Had to repeatedly give (mostly irrelevant) information to an automated answering system with long lag times. Had to verbally and also manually (typing into phone) model information, serial numbers, zip codes, phone numbers, etc and when I finally got through to a live person I had to give her the information again. I was looking for advice on an issue with my refrigerator but they wanted to schedule the service. They claimed that my refrigerator was out of warranty and that it was purchased in December of 2014, however I didn't own the home that the refrigerator was purchased for until February of 2015 and didn't buy the appliance until more than a month after that. When I explained this, they said the warranty would go from the date of the house closing instead! I repeatedly asked them to explain this, and they weren't able to.
I still don't know why it would be based on the house closing date and not the date of purchase. They seemed to be confused and even when I spoke to a manager they didn't care about my concerns or have better explanations. When I went through these complaints the manager (Bobbi)'s response was given in a dismissive tone and said "Well is there anything else that I can help you with today?" They still expected me to schedule the service with them, but they will never get any more business from me. I will add that my refrigerator may indeed be outside of their 1-year warranty, but if so, only by a week or two at the most, and more importantly they have completely arbitrary rules about when the 1-year warranty starts and ends.
A storm created a power surge disabling our GE profile microwave a very nice $400-$500 unit retail. The touch screen was not working so it was inoperable. My wife nor myself are repair technicians so we called GE consumer service to come out to our home to fix it. The tech arrived, took one look, he did not open or touch the microwave. He went back to his truck, made a 10 minute phone call, came back inside and gave an estimate of $644.00 to repair. We refused and we're then billed $100 for the call. We were outraged. My wife then researched and fixed it for $60 on her own by watching a YouTube video and acquiring the part from eBay. I feel robbed by a lazy incompetent company who would rather get money for 0 work rather than try and help for a fair price. Do not use this company. You can fix it yourself with a little time and a smart phone.
I bought a brand new GE stove, Home Depot failed to tell me that I had only 48 hours to determine whether or not the stove worked. Weeks later I tried to install the stove and the electronic igniters did not work. I spent over an hour on the phone telling them that they sold me a stove that did not work and failed to disclose the 48 hour policy. They told me I had to call GE. I have spent over 1 hour on the phone and had a horrible agent named Carla from Memphis, Tennessee, was rude and unhelpful. I asked her 6 times for a supervisor, after 45 minutes I got a supervisor named Baron. Although he was nice and helpful the GE company policies are terrible. I purchased a new stove with the extra warranty and then had to spend 2 hours on the phone and take a day off of work to meet the tech guy. Terrible!!!
I got a Built-In Touch Control Induction Cooktop. The cooktop is having some problems. One of the burner is not working properly. Sometimes it cannot detect the same pot I have been using for 8 months. I call the support to send in a technician to take a look. All that technician did was put the pot on the burner and told me if the burner is working then it got no problem, and told me that maybe I don't know how to use the cooktop or not putting the pan/pot properly... I think everyone can be a technician if fixing an appliances are as easy as PUT ON A POT. Later I called the support and told them what happened and ask if they can take the cooktop for an inspection. All they told me is they will send another technician to test it (PUT ON THE PAN).
SO buyer beware! If you want to try your luck, buy the GE product. If it works well, good for you. If appliances start having problems on and off, then good luck. My warranty for the cooktop is about to expire. Will buy another brand when time comes. Will never want to throw my money away to a company that doesn't take care of their customers and bad after-purchase services. I wish I have read the reviews before the purchase.
GE Service Contracts Company Profile
- Company Name:
- GE Washing Machines
- Company Type:
- Ticker Symbol:
- 3135 Easton Turnpike
- Postal Code:
- United States