GE Service ContractsConsumerAffairs Unaccredited Brand
Keep an eye on your inbox, the lastest consumer news is on it's way!
Purchased a new washer dryer combo from Lowe’s and the washer never worked, I will NEVER !!! Buy another GE appliance EVER!!! GE would not replace it and sent a service tech out to repair, part is back ordered for another 30 days. I have owned the washer for over a month and never used it... WOW!!! Junk build quality!!! And customer service is useless!!! Very upset!!! A complete waste of money and time!!! DON'T BUY GE!!!
We've had a GE washer for approximately three years (with warranty). Called for service, someone came out the next day. Service person said even though the machine was three years old, it needed major parts replacement, $930.00 worth. They said it would take two weeks for parts to be delivered. The day before the two week deadline they called and said the parts would take another additional two weeks to be delivered. Four weeks for parts to arrive??? That's horrible customer service!!! WILL NEVER BUY A GE APPLIANCE AGAIN... EVER!!!
On the current service call, so far we are up to 3 wasted days due to, what must be, the worst customer service system ever! My wife and I both have cell phones and GE have the numbers of both. If I miss a call and a message is left I receive it immediately in my email. When you arrange a service appointment they tell you they can only give a window of 4 hours and they will call beforehand to make sure you are in the house and will cancel service call if you do not answer. What they do not tell you is that the call will not be identified as GE so if you have caller ID and usually filter out spam calls you have to answer every unrecognized call in case it is GE on the line. Frustrating if you get as many spam calls as we do. So essentially you have to make the day available and answer every call.
So far the service technician has failed to show up 3 times. The only message we have ever received has been to say they are canceling the call because no one answered the phone when they called. We have no idea whether we did not answer because we are on another call, the service signal faltered, the call was filtered out as spam or in fact no one called in the first place. It's one strike and you are out, no call back number, no message. Having spoken to them they say that you cannot call them to confirm you are waiting for them in the house. You have to answer that one phone call otherwise tough luck! We have a fridge problem and we have spent about 10 days trying to get someone here and there seems to be no real chance of getting a solution unless we get lucky and make a connection. Most ridiculous client service ever. How to really annoy your customers?!!
We have had the absolute worst customer service with GE. Our washing machine has been serviced 4 times for the same issue since we purchased it in Oct. 2016. The last 2 service calls occurred on 5/21/18 and 5/31/18. We have been caught in a loop. A GE service technician comes out again, calls TAG, and does not resolve the issue. He makes no notes in our case file as to contacting TAG so when we call in again, consumer relations just repeats the process. The same GE service technician is sent out. Nothing gets resolved. This time, the tech came out, plugged in his diagnostic computer, and after speaking with TAG, handed us a paper with the customer relations number on it and said, "There's nothing more I can do.
You'll need to call this number." I call into consumer relations again, waiting over 43 minutes - once again - to speak with a rep. With this last service appointment, we also received an email the day after the tech was at our house saying our appointment had been canceled. (Yet the technician was indeed here, called TAG, and handed us the consumer relations number.) The consumer relations rep states that tech’s only note from the last service call was that "the customer didn't want service." Completely untrue! We have spent an enormous amount of time on the phone and waiting to have our washer fixed. This is a joke.
If I could give them less than a one star rating I would. Dealing with them and FedEx has been an absolute nightmare. An absolute freaking nightmare. The timing switch for my dryer broke back in October 2017 so I ordered a new part. Then that part broke 7 months in (this past May). I called them, got bounced around, and then finally got to a Returns Representative. They scheduled FedEx to come get my part that I'd have out on the bottom step and all would be well. Only not. I mistakenly forgot to set the package out. That's was entirely my fault, but then FedEx called me back and advised when they would be coming back. This time I had the part in a box with its return number on it as instructed. And FedEx never picked it up. That was on a Friday and by the time I called GE Appliances about it their Returns Department was closed.
So, I called back on Monday, got bounced around the queue by 2 representatives before finally getting to one that could or would help me, she emailed me the label and advised I can print it myself or have FedEx print it by 6/1/2018 (which is stated in the email). It is that date right now. I went to FedEx, they scanned the barcode and it came back expired. So, I stood around in FedEx for 30 minutes on the phone trying to get SOMEONE competent on the line.
I was bounced around again, placed on hold and then the line went silent, I called back, was placed on hold again, sent to the wrong division of the parts department, the sales representative gave me the direct number to the Parts Returns Department and then transferred me to the queue (thank you to her, by the way, but everyone else was absolutely terrible), I finally get a returns representative and tells me that she can't generate a new label through FedEx (who will be getting a review as well I might add) because their site is down.
She told me to call back later and maybe it'll be working again. I asked why the label expired early. She told me I had to print it on the day I receive the email. I told her that is not what I was advised and that is not what the email stated. She repeated herself which is call center code for the representative has no intentions of helping you anymore and just wants you off their line (I've worked for call centers before), and so I said thanks and goodbye because I knew I was wasting more of my time and breath. I am livid. Utterly livid by the incompetence. I will never purchase a GE Appliance again just so I can avoid their terrible customer service less that one Parts Sales Representative.
- 1,141,851 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Our 7 month old washer quit spinning and draining last Saturday, I called service on Monday and was told how to troubleshoot and if that didn't work, call back and they will send someone out. It didn't work. I called again and they scheduled a service call for Wednesday between 8 am and noon. My husband stayed home from work to wait for repairman (unpaid time off). Repair said we need a drain pump and they are on back order until July. My husband suggested we get a new machine then "right" and he said we have to give them until Friday to try to find the part so call back on Friday. Vickie called today and left my husband a message that he couldn't understand so he called back and waited 30 minutes the first time and 45 the next time before he finally gave up.
He told me that so I called and put on speaker on my desk and got through to the same number I called on Monday where I was told Vickie left a message that explained she will call back again next Wednesday to let us know when we might expect the part to be in. I was talking to Shakea (sp), she transferred me to Tanika (sp) when I told her that was unacceptable. Tanika "understood" my being upset and said she is putting a check in the mail for $40 so I can go do my laundry. I suppose if they send me $40 until July I will have enough to buy a new washer that works and it certainly won't be a GE ANYTHING!
We have a GE refrigerator that is only 3 years old. To date have had 3 service calls and had to manually defrost on our own multiple times to get the fan to spin. GE has not been helpful at all. Ice maker never works properly. Have lost much food, time and money to this fridge. Have had family members with GE appliances and similar experiences. Will NEVER buy GE products again!
Cannot review the appliance as we have never gotten it. GE Appliances Delivery is horrible - Set for Saturday. No phone call for delivery timing. We called and automated call said delivery at 2pm. We stayed home all day just in case. 2 pm came and went so we called again. The service on the phone was horrible and they said that item had just delivered to warehouse (which when we ordered said was in stock when ordered). We were hung up on countless times and also no one could help. They kept sending us a department that we needed to work with was closed. Phone number 1-888-211-9247.
Our last GE Appliance blew up and we were going to change companies but we did like the previous one (other than it blowing up after 8 years). Dumb move as this is BY FAR THE WORST COMPANY TO DEAL WITH! NEVER ORDER FROM GE!!! Talked with manager Christine (from Home Delivery Support). Even they cannot help. By far the WORST CUSTOMER service.
We purchased a GE Profile refrigerator and microwave in 2006 when we built our house. Two years later the circuit board failed on the ice and water dispenser. $300. Shortly after, the light in the microwave failed. Buy a new light bulb and screw it in? Wrong! A technician must come and take the thing apart. $200. Four years ago we were foolish enough to buy another GE refrigerator for well over $1000. It failed last week, and we are still waiting for parts. $700.
Meanwhile we have our food in a 45 year old GE refrigerator out in the garage where it is exposed to dust, heat, and cold. We never spent a dime on that old GE. It keeps humming away. I would never buy another GE product. I don’t know how this building crap is doing for GE. The stock is selling at historic lows and it is endangered of being delisted from the Dow Jone Averages. What Harvard MBA genius came up with the idea that manufacturing junk will benefit a once wonderful company?
Had a new home built in April of 2017 with all brand new GE appliance. In the first week of February after 9 months of use my GE Double Wall Oven received an error code of F97. Initially GE was quick to send a technician out. The first technician cancelled the initial appointment. I took another day off from work for the technician to come in for 5 minutes and say he had to order a part. Three weeks later after I followed up with the technician one part came in (fan), but the board wouldn't be in until the following week. That's two days off from work.
Another couple of weeks go by and part still has not arrived. I call GE customer relations and spoke with Erica who was nice and she order the part and had it overnights to my home. I asked for a new repair company to install, they come and the wrong part was sent to my home. Again had to wait another two weeks before part arrived. We are now at three months. Technician came install new parts, oven worked when tech left. Tried cooking dinner tonight less than 24 hours later and same code F97 is back. Technician can come back until Tuesday of next week. It is ridiculous to expect a customer to go months without an oven. Supervisor would not allow me to talk to anyone above her. I WILL NEVER BUY ANOTHER GE APPLIANCE.
I purchased a General Electric washer machine on 3/18. On April 16 it stopped working. I called General Electric and a appointment was scheduled for the 20th. The service man came out. Stated it was fixed. Tried it and it wasn’t. Another tech came back out on the 27th, this tech was lazy and didn’t do nothing. A part is needed to be order and he wouldn’t be able to come back until May 11. I spoke to a rep but the name of Amanda put me in for May 4 and no tech. I think the way I have been treated is ridiculous and unfair.
GE sent a repairman who did not know what he was doing. After working two hours to repair our microwave, he broke a wire to the oven that destroyed the unit. They are billing us $108.20 for his service call that resulted in us having to buy a new unit from GE or be forced to remodel a kitchen wall only designed for their products. This amount was actually reduced from the original bill of over $500.00. Not only did they get money for an entire new unit but they're trying to get us to pay for this guy's time spent destroying our oven.
I have had my oven for under a year. It's still covered under warranty. GE has given me nothing but a complete run around for 3 weeks. I have been unable to use it for these 3 weeks due to my energy company red tagging it and saying there are high excessive levels of Carbon monoxide coming from oven. There is a horrible nauseating chemical smell that goes thru my whole house coming from oven as it heats up. Sooo bad I have to open the windows!! GE sent a technician out who claims the CO reading is within normal range and the smell is normal!!! GE proceeds to tell me there is nothing more they can do for me. As far as they are concern the situation is closed. So here I sit with a 10 month old stove I can't use or use and hope my house doesn't blow from the Carbon monoxide!!! Horrible horrible customer service that can care less about you as the consumer.
Bought a GE dishwasher about 3 years ago. Within 6 months the gasket fell off the door. 1st service call. Then it wouldn't run at all. Took the tech 8 Hours to figure it out. 2nd call. Then it stopped again. Another computer issue. 3rd service call. Now the door closing isn't communicating with the computer. Won't work. I'm on my 4TH service call. Waiting for parts. It will take over 5 WEEKS from when the tech came out. Says there are problems with the warehouse. Can't get the parts soon. They are in Indiana, I'm in Ohio. GE's product quality is so... FAILING. I bought GE because I have a GE refrigerator in my basement from the 1950s and it still works. I won't buy another product of GE. They've gone way downhill.
My business partner and I called in a service request to Fidelity National Home Warranty and provided Confirmation #** to repair a malfunctioning GE Refrigerator Water dispenser. GE Factory Service was dispatched and provided a 4 hr window to perform the service but on the day of the appointment it changed from 8 a.m. - 12 p.m. to 8 a.m. - 5 p.m. GE did not call the contact number by 3 p.m. so my business partner contacted GE 3 times and was not given a satisfactory response. No service was performed on the scheduled date and a new dispatch of a different vendor is now scheduled. GE is not a reputable service vendor and we would like this review to be known.
I bought a stand up freezer (over $500) and it hasn't worked since day one. It's now been 4 months and they still refuse to exchange or refund, they will only send a repair person over and over (and it's still not working). Each time they order a part it takes 3 weeks or it's a wrong part. I am looking to buy more appliances but there is NO way I will buy anything from GE ever again. I'm completely shocked that they aren't being remorseful and offering to exchange for a working freezer!
Hair Fridge Repair - Worst experience ever and I mean the worst. The notes are all in our case. The number is #**. We have been without a fridge since it first went out on Friday, March 2nd. It is an unreasonable expectation to let a customer go an entire month with no fridge. Nobody seems to care about the added cost and crazy inconvenience. This appliance is less than 3 months old. Your processes don't work.
Stop... Wait... Think... Before you buy your next Appliance from G.E. Can you afford to take 5 +days off of work? Can you be without that appliance for a month/month and a 1/2? Do you need the extra aggravation from the customer service department, because they really can't do a damn thing? Well if your answer is yes, Then buy your next appliance from G.E. They offer that and so much more. Our washer is only 7 months old. The washer stopped agitating so we called GE, they sent someone out to access and possibly fix. The technician was nice and respectful and seemed to know his job. The motor he said was bad so he ordered a new one, he said it would take about 7-10 days to get. I thought that time frame was a bit lengthy, so I called customer service.
Customer Service was nice, they told me they have some issues going on in their warehouse and would send me a check for $50. for my inconvenience. The motor came and I called to set up the appointment, got the appointment for the next day. The technician was the same man so he was familiar with the machine, he took apart our washer and tried to put the new motor in, but it was the wrong motor. He ordered a new one and said he was going to try to have them overnight it, but that never happened, so I called customer service again only to find out that they wouldn't overnight it and it would be another 7-10 days before it came. The right motor came, so I called GE to set up the appointment, got the next day. I had to cancel some appointments, but it was a Thursday and I couldn't do Friday so the next available day was Monday. And we needed to do laundry bad.
The new motor was put in, the technician said it was working, he left and I threw some sheets and stuff in the washer and it was doing the same damn thing. Called GE, they can't do anything till Monday. WTF!!! So on Monday a new technician comes out, again a very nice, respectful man looks at the machine and assesses it is definitely having the same issue, I show him the part that the other technician replaced and was definitely confused. The technician went to his truck(he had another motor) replaced it with the other one, the machine still doesn't work. The technician now thinks it is a capacitor, so I called customer service once again to have them overnight this part at the technician request, customer service said I should receive the part by Tuesday night so the technician set up the next appointment for Wednesday morning.
Tuesday night came looked on the porch to find nothing, that's right no capacitor so now I have taken more time off for Nothing!! Called customer service only to find out that the part won't be here till Friday and there is nothing they can do till Monday, and there is no guarantee that this new part will work. So on Monday it will be a month since my first call for the repair. And the best G.E. can offer me is a $25. check for the inconvenience again. They won't overnight another part, because there is one coming on Friday that was supposed to be here on (what's the small matter of a couple of days?).
Well it is Time, more time I have to take off from working, more time to go to the laundromat once, because we can't put that off anymore, we were conserving our clothes thinking that the washer would be working on Monday, & then again thinking by Wednesday for sure. So before you buy your next appliance from G.E., Think do you have time, money and patience. I don't but I am forced into it, so instead of lighting a fire in my appliance and delivering to them, I am writing out my frustrations and hoping someone else's time, money and patience will be saved.
I bought a new home, with brand new GE appliances. 9 months later, while baking a pie with my 30" GE Built-In oven, I hear a very loud buzz followed immediately by a shooting flame (high enough to be seen behind the pie on the top rack) before the circuit breaker popped and the oven lost power. I have never seen an oven die, and this is my first new oven. I contacted the builder who referred me to GE, where I followed the phone prompts to set up my repair appointment. A few days later, I was contacted by a representative in Atlanta while I was at work. She asked me to leave information on her voicemail if I wasn't able to reach her directly, which I did. I told her the oven had short circuited, there was a fire, the CB popped, and I had a hole in the bottom of my oven from it.
I received automated texts from GE stating I would need to be home from 8 am to 5 pm until the technician called (same day) to announce his/her arrival. I could not find any contact to give me a better time window. I had to sacrifice an entire workday to sit at home and wait for someone to show up. Just before 1 pm, the technician calls to ask me what the problem is. I found out later that Ms. ** apparently didn't add any information to my case file. The technician spent 45 minutes at least (not counting other stops he'd have made) driving out to my home to evaluate the electrically short circuited oven only to create another case file, and let me know to expect a call from a GE Customer Rep. in 24 to 48 hours. I canceled 2 appointments so I could SIT HERE all day only for them to come out and tell me what I already figured with a little common sense.
The technician was clean, nice, and professional... But can you believe he tried to sell me a warranty package? The builder installed 6 GE appliances for us, and he was plenty happy to try to sell me a policy. But after seeing that I'm not the only one with a bad service experience (and nobody has said anything about a replacement for this $1200 fire starter) WHY? WHO in their right mind is going to pay a couple thousand dollars almost to lose an entire work day FOR NOTHING!
Our 17 year old GE Profile refrigerator stopped cooling down. We received an estimate of over $700 to repair and replace parts. Initial technician told us it would take hours to replace the parts. He said it was a very labor intensive job. We went ahead and scheduled repair. He ordered the parts and had them shipped to our house. A pair of technicians arrived and ONLY replaced the heated drip pan (a small aluminum plate with some wires attached) - in about 15 minutes. They told us the "extra" parts in the box were "in case" they were needed, and they were not needed for our fridge.
They charged us $721.58 and left. We looked in the box and realized these were not "extra" parts but in fact, a KIT to replace the drip pan plus several other hoses and parts. We were charged for the entire kit ($311.10), and labor $387.93. There is also an error on the receipt, stating they replaced the Freeze Fan Motor. It was the DRIP PAN they put in. They only did 25% of the work and left 75% of the parts but we are being forced to pay 100%. ALSO, on the invoice it is stated that they replaced fan. NOT! We have been trying to resolve this by asking for a partial refund (if we return the rest of the unused kit) or finish the job, and they REFUSE to send back a tech to finish the installation.
They said they would charge EXTRA labor if they do!!! THIS is PREDATORY pricing and VERY unethical! We are beyond furious and disgusted with GE! I will fight this till the end if they do not resolve this!!! I would NEVER charge a client for a service AND products that WERE NOT DELIVERED!!! BUYER BEWARE!!! DO NOT USE GE! They are crooks and criminals! Lastly, I found the replacement pan, online for $54.00! The reviews for the exact same replacement kit that they use, have an average rating of 2 STARS! Everyone said that after a month or so the parts start breaking!
Called because I have only had my right height washer and dry for 2.5 years paid $1800 for them and the washer blew up like literally dents on top of washer from things flying inside. So I call to see if I have a warranty, and was told there is no warranty. I told her how unsatisfied I was that I spent that kind of money on them for them to only last 2.5 years and she responded with, "Well it wouldn't matter what product you bought. It probably would have broke anyways. That's how products are these days so I don't know what to tell you." So angry. Well I just bought my house and plan to buy all new appliances and will definitely not be buying any GE products for sure! My machines should have lasted for more than 2.5 years. Good to know that they don't stand behind their products either.
New home. Dishwasher not working. Scheduled service call. Saturday not an option. I was told that I would receive a call 15-30 minutes prior to arrival so that I could leave work to get home prior to the technician arriving. I received an automated message stating I was next in line. I called back and sifted through the phone system to speak with someone. Eventually I was told that he could arrive anytime between 1:00-5:00, but that he would probably come to my house next. They said there was no way to contact the individual doing the work or to know where he was coming from. We live in the country, so his drive to us could have been easily an hour.
I arrived at 1:10 pm, waited an hour, called back again, and was told he had already been there at 1:30 pm. I explained that that was impossible as I had been there the entire time. Even after speaking with a supervisor, their only option was to schedule for another date/time. I explained, if only I had been able to actually be in contact with the individual, all the issues could have been avoided. Horrible customer service!!! I will never buy GE!!!
If I could I would give them negative stars. Purchased dishwasher 4 months ago and already leaking, called to make warranty appt, took 1/2 day off work and they called AFTER the appt window to ask if they could come late (I couldn't be home by then). Since then complete runaround by service dept to re-schedule including getting hung up on just now. Never again - I'm going to return the dishwasher today (purchased at Costco) and get a different brand.
Today, 01/09/18, btw 8am-12pm the GE repair guy was supposed to come to fix our dryer. A text to confirm was sent to us. We confirmed and I took the entire day off from work. The repair guy never showed up. We called to find out what happened. Customer service told us the repair guy called but no one answered so he didn't show. Basically we should have carried our cell phone by our side. So the text message sent to confirm means nothing. I guess they are called General Electric because they are poor at their repair service.
I will never purchase another GE product ever again. For starters, be prepared to spend hours on the phone when trying to resolve any GE issue. The hold times (with awful music), disconnections and transfers are absolutely ridiculous. The amount of time spent on the phone alone is unacceptable, not to mention days taken off from work to accommodate numerous repairs.
We purchased a stack washer/dryer unit for a vacation condo. From day one we noticed the dryer was leaving black marks on our sheets, towels, clothing, etc. We have to drive three hours round trip every time someone is scheduled to go make a repair. After two unsuccessful repairs I requested that the unit be replaced. Of course, this was not as simple as it sounds. It required yet ANOTHER visit from the repair serviceman only for him to stand in my kitchen and make a phone call to the GE engineering dept and for them to deem the appliance "unrepairable". The repairman did NOTHING to the appliance on this visit, Between the three hour round trip drive and the four hour window arrival time, this was another day I had to take off from work (total three days now).
Note, GE will not do Saturday appointments for any kind of warranty work and of course, they do nothing to compensate for the inconveniences of time and missed work days. So long story short, GE delivers a new unit to us. Upon delivery, the delivery men break our coach light outside our door. When I mentioned it to the delivery guy he said "I'll just give you $20 for it right now. They're going to bill me anyway. Besides, I about broke my back getting it up here". Totally unprofessional in every way. I told him I would go through the proper channels to address the damage and I documented it on the signature sheet (and refused his cash offer). I am now going through GE insurance for this claim. On top of that, the installation was subpar.
They did not use any plumber's tape at the connection site which resulted in a leak from the washer. I did report all of this to GE (two calls, disconnected the first time, both calls with 20 minute hold times), although I seriously doubt they will do anything about it. Almost all the GE Consumer Relations representatives that I have spoken to over the past several months are rude and incompetent, to include the supervisors over them. Sadly, I can see that poor service and unprofessionalism is just a general, acceptable theme in the GE company. I have always stuck to high-end appliance brands for the service and reliability but decided to go cheaper for this particular item because it is in our vacation condo and not used on a daily basis. Lesson learned... You get what you pay for. Never again.
I do not think the delivery people know how to read. If your report says, come to my house. YOU COME TO MY HOUSE. They call us late, saying "Do you still need us to come?" DUHHHH we do. We have been waiting for over a month for them to show up because we had to reschedule them to come 5 times. No joke. The first time they dropped off the dryer but the plug got "stolen". BOYYYY - you go get the plug, do not leave us with this uninstalled dryer. Now, we wait wait wait... We are on the edge of returning this after today. COME ON. JUST DO YOUR JOB!!
I got the appliance repaired and the part they replaced went bad within 1 month. Now it's under warranty so they have to repair it without any charges so they are taking long to set up the appointment. First appointment was given after 10 days and then rescheduled it for the part then again reschedule it because part was not delivered. I can understand for another week and then on the day of scheduled service they called and said technician had a family emergency and he can't come. Just trying to delay the service and doing service for who will pay them and not working for after sales services. Worst service. Please avoid and look for someone with better after sales service.
GE deserves negative stars. The quality and service are the worst. We will never buy or recommend GE. We would advise to avoid GE Monogram at all costs. Our GE Monogram 48” dual fuel range, 48" hood and ducts, 36" freezer, 36" refrigerator, Advantium microwave oven, top of the line dishwasher, oversized washing machine and dryer all arrived damaged, defective and broken. It has been a year and parts arrived damaged. There are serious issues with the culture at GE Monogram, Corporate Office and the Service Department. GE has rudely advised they are no longer going to honor our warranty or provide replacement parts to the items that arrived damaged because each item off the assembly line is defective and they are giving up.
GE Corporate Office sternly told me we are not going to replace the parts that were promised to us on the day of delivery. Regardless of spending a lot of money on GE Monogram, the GE approach is unacceptable. The Assistant to the President is argumentative, rude and tried to make an argument that my husband and I should lower our standards and accept the defects. I know we are like any customer who pays for a product and especially when it is going in a new custom home that we don’t expect or want dents, dings, discoloration or faulty and broken appliances in our home and we also don’t want GE telling us we should. There are other high end alternatives to GE that have much better designed products with superior quality and customer service.
GE does not have good record keeping, they do not honor extended warranties and they are not flexible to work with customers. The extended warranties are serviced by third parties. Surprisingly, our products are out of warranty even though they are less than a year old because GE uses the date of when the item was sent to the store versus when we received it and installed it. We have set up so many service calls and today the service person was rude, hung up on us and we still don’t know if he is showing up after waiting all day for him. We have been told by GE Monogram that we cannot communicate or set up any service calls with GE Monogram Preferred, we have to coordinate with the Assistance of the President and that person is on vacation. Doing anything with GE is painful, difficult and a waste of time where nothing ever gets resolved.
GE blames to customer for being difficult when the reality is customers lose their patients when they chase GE for a year for defective and broken appliances. When we tried to leave bad GE reviews, GE doesn’t allow reviews on certain products and they monitor what you can say. They rejected our reviews which advised of the issues we experienced. In order to upload some of our reviews, we had to delete a lot of the issues we have which doesn’t warn other customers. We wish we never bought GE Monogram because of all of the issues and the design.
GE Monogram doesn’t work well with customer European modern cabinetry. Our cabinet maker advised they never buy or recommend GE for this very reason along with the quality. Some of our trades advised that their clients who have GE Monogram are complaining about the same issues we are having, it is too bad to learn too late. I hope it isn’t too late for the person reading this review.
4 years ago we purchased new GE Café appliances for our kitchen. In that short amount of time we have had to have the oven replaced once and repaired twice! The refrigerator has had to be repaired once and the microwave died the day before Thanksgiving. The repairman said it wasn't worth fixing so we had to purchase a new one. I am an avid cook so yes, the appliances get their fair share of use but I take very good care of them none the less. Very disappointed to say the least as these were not "cheap" appliances. Sad to say but I'm just waiting for the dishwasher to need repaired/replaced!!! 4 years and too many problems!!!
All were installed with a new kitchen in 2012. The microwave first broke in January 2017. After 4 repairs, GE agreed to extend me a discount to buy a new one. That microwave broke again in November 2017. I have missed 5 days of work and spent close to $500 in repair and replacement fees beyond the original 2012 investment. Two weeks ago, in early November, the stove top on our GE Hotpoint range stopped working. On the first service call a part was needed, on the second call the Tech realized it was the wrong part (ordered by GE), on what will be the third call on 11/27, GE will visit again but Consumer Relations is not sure they have the right part...
When speaking to Consumer Relations, you learn there is not ownership to coordinate the service calls or communication between technicians and you. The CR area is simply an answering service, they are only as good as the computer system telling them what is available. The GE product performance is abominable and given the track record with the microwave, I am fairly certain there are little to no quality assurance checks in the company. It was my mistake to choose GE, I will not make that mistake again.
GE Service Contracts Company Information
- Company Name:
- GE Washing Machines
- Company Type:
- Ticker Symbol:
- United States