About GE Service Contracts
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GE appliances come with a traditional warranty, but the company also offers extended coverage with a Service Protection Advantage plan from Assurant, GE’s authorized provider of extended warranties. The plan covers parts and labor for appliance repairs for an extended period. Customers pick and choose which appliances or systems need to be covered.
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Overall Satisfaction Rating
- 5 stars
- 4 stars
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- Different contract lengths
- Nationwide availability
- Pick and choose coverage
- Third-party administration
GE Service Contracts lets homeowners decide exactly where they need more coverage. Customer service and coverage can be confusing since a third party sells the warranties, but we like that coverage is widely available.
What is a GE service contract?
Appliances from GE come with standard warranties that cover the product for a specified period. Once this coverage ends, customers have the option to purchase a GE service contract for continued coverage. GE’s partner, Assurant, administers these service contracts. You can file a claim, view plans and get help on Assurant’s website.
GE Service Contracts plans
GE extended service contracts work differently from traditional home warranties that cover a wide range of systems and appliances. Customers select the exact appliances they want to be covered through Assurant, GE’s partner. Each of these appliances’ extended service contracts has an annual cost and varies between two and five years in length. Sold appliances maintain their extended service contracts with their new owners.
GE Service Contracts coverage
The Service Protection Advantage plan from Assurant covers GE appliances up to 15 years old. The following GE products have extended coverage options:
- Ice makers
- Washers and dryers
- Water filters and softeners
- Water filtration systems
- Air conditioners
- Home generators
The Service Protection Advantage plan doesn’t cover:
- Damage from power surges
- Cosmetic damage
- Products for commercial use
- Consumable items (e.g., lightbulbs, batteries)
- Damage from acts of God
- Consumer abuse
GE Service Contracts cost
GE extended service contracts typically cost between $53 and $76 a year. GE offers interest-free payment options on its service contracts, and customers can choose between paying for the extended service upfront or making several payments. The multipayment option lets customers avoid costly one-time expenses.
|Appliance||Average one-year cost|
GE Service Contracts FAQ
Can I cancel my service contract from GE?
Consumers who purchase an extended service plan for their GE appliance can cancel at any time with no questions asked.
How long is the waiting period for GE service contracts?
If the original GE warranty is still in effect, there is no waiting period. If the original warranty has expired, a 30-day waiting period must pass before coverage begins.
Do GE service contracts cover spoiled food?
Yes. If a refrigerator failure leads to food spoilage, GE provides $100 for lost food.
Who administers GE service contracts?
Assurant administers GE service contracts.
Are GE service contracts worth it?
GE service contracts might be worth it for those looking to manage expenses and avoid paying for costly repairs. Like all extended warranties, it comes down to whether the consumer prefers to make low monthly payments to avoid the possibility of a large, one-time repair expense. Most GE extended warranties won’t break the bank, and we recommend them to people who can afford the premiums.
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Hot point washer purchased 10/7/2021. Washer not draining and contacted GE customer service 5/5/2022. They contacted Illinois Appliance repair. Service was scheduled for 5/9/22. They never showed. We tried for days to reach them. We had the office number. No return call after numerous attempts until 5/13/2022 when they finally called with lots of excuses and said they didn't get an order or it was sent online and they haven't checked that system in a while.
I reached out again after no call and they said after checking into things they called 5/26/22 and said they found the order but said GE cancelled the service. I called GE again and they scheduled a GE tech. They said they didn't cancel it was the repair center that did. The service was scheduled for now 6/10/2022 from 8-12. We got a text the day before to say they would arrive and all the details. They didn't show. I received an email saying thank you for rescheduling your appointment for 6/22/2022. I did not reschedule! Called GE today 6/11/2022 and they said dispatch told them no tech was available in our area and they had rescheduled it. No call or text! They have assured me there will be someone on the 22nd. We shall see. In the meantime stagnant water is in my washer and drinking it up. And no I can't call a company I know and have them service it if I want it covered under my warranty.
May 2nd a repair tech came out and didn't fix anything or order parts. We called May 9th to find out why it's not being repaired. They scheduled for May 19th came out and ordered parts and rescheduled for June 2nd. They canceled the call saying they didn't have the parts. The parts were already at the property. Then the next time they can reschedule us is June 16th. Absolute trash for customer care. Jackie was one of the nastiest people you could have dealt with. We have been waiting over 30 days to get a stove fixed. Stay away from any of their products if you can.
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I was informed that my unit was out of warranty and GE would not stand behind it. Unit was purchased 13 months ago and professionally installed 11 months ago. Sadly, the unit lasted less than 1 year and GE goes by the date of sale. I'll be buying a unit to replace it from another manufacturer.
I was having problems with my water softener- no soft water. I place a call to the number on the unit and a representative named Jackie answered within 3 minutes. That never happens in this day and age. I explained the problem and Jackie gave me detailed and accurate information. Outstand support. Thank you!
Way too much to detail. Every aspect from customer service to repair was the worst experience we have ever had! Terrible communication. Wrong parts. Many rescheduled appointments. No responses. Only finally got a response when we filed a complaint with BBB. And still never solved the problem!
When we purchased the house in 1999 there was a GE Monogram refrigerator in it from when it was built in 1996. The sellers purchased an extended warranty to go with it and we've renewed faithfully since with GE service when they came out. GE has been out and kept it running for 25.5 years now under the plan most recently in January 2021. When we scheduled another call for August 2021, they sent a different company out who said, "oh, the model and serial number don't match our records so we can't service it." This even though they'd serviced it for 22 years and they'd been the one to pull it out, read and enter the numbers.
Given we never provided either to them and only GE's factory service had ever renewed it and entered the numbers, their inability to accurately record and track the original serial numbers is awful. How they stay in business like is one question. We've ordered a new refrigerator, but we're hoping the Assurant would honor the warranty we'd paid for to keep it cooling until the new one arrived. No such luck.
Was able to get the ongoing problem repaired. Had to use my 35 years of customer service experience and knowledge to sort out the initial contacts.
Have been a good GE customer, four homes and two remodels using GE products. Now we have a GE washer that has had an ongoing problem that GE service cannot solve. We scheduled another appointment that GE could not make and GE had to reschedule. The rescheduled time would be a week away. I do not understand that by no fault of ours we are pushed to the end of the line for service. Plus the rude customer service representative was of no help, since she continued talked over me when I tried to explain my issue...then hung up on me. Great customer no service. One STAR rating was way too high, but no STAR might get ignored. Last GE product in my lifetime and anyone else I can bring along.
We purchased new construction in August 2020 along with a 1-year home warranty. We have a top-of-the-line GE washer and dryer. As we adjusted to the new appliances, I realized that the washer didn't sound as it should. Lots of banging and shaking. I recorded a couple short videos to document which cycle it was occuring. I contacted our builder who registered a claim with GE Warranty Services in December, 2020. Here we are in April, 2021 and they still have not repaired or replaced the machine. I have had multiple GE techs call and visit the house only to claim they need different parts. At what point is it better to simply replace the machine and repair the faulty one on their own schedule. They can sell it later as refurbished. I have been totally inconvenienced by this process and GE's lack of supporting their manufacturer's warranty.
We have only had our appliances for 3 years, mostly all of them have had issues. We have used GE approved appliance repair companies, which is only 1 in my area and each time they are booked out at least a month, so we have to go without our microwave, dishwasher, oven range, and fridge for that time. Our hardwood floors are ruined from our freezer and mini fridge leaking water, a problem that took 4 months to resolve. Each time I call GE I get a different person and it just depends on who you speak with and how competent they are. I would never recommend GE to anyone and do not trust their appliances. The money we have paid out of pocket to get each appliance fixed is ridiculous. Our microwave caught fire and I had to fight GE to pay that bill even though I used their 'approved' appliance company.
The dial on my dryer broke end of Jan 2020. I called GE Warranty, they gave me a confirmation # for a service tech to be contacted. The contracted technician they have in my area would call at 10 am everyday with the only option of service between 1-3 that day, they do not take appointments and are closed weekends. So for the working family how does that work? I was more than willing to make time if an appointment could have been made. When I called GE to see what else could be done, absolutely nothing.
On Feb 4 they provided a reference # of the part that would be mailed to me and would be to me within 3-5 business days. I called today as it has been almost a month, no part and no follow up call. The part now was never approved as a warranty item, it is my responsibility to make time for the technician. Apparently today though with some digging a manager says the part was sent out by Fed Ex Feb 22 2021 but they cannot provide a tracking #. GE ARE CROOKS!!!!
GE Service Contracts Company Information
- Company Name:
- GE Washing Machines
- Company Type:
- Ticker Symbol:
- United States
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