GE Service Contracts Reviews

I have spent two days trying to get an appt or help. Today, I tried to schedule online and only got an error message. Called and held for a person who asked the same questions as the person yesterday and who, when I said there is no Mod/Ser# sticker, put me on hold. I held for 28 min before the call was dropped.

Bodewell is a complete racket. They sold me insurance, and a simple fix to a microwave has gone on for more than a month. They have AI to schedule and you can't get a human on the phone. They send me the # for Sears, who sends me to Assurant, who sends me back to Bodewell. They have schedule multiple appointments and cancel under false pretenses, saying the part hasn't arrived, when the part is sitting in my kitchen. I do not advise anyone ever buy insurance from Bodewell.

We have been dealing with Bray Scarff and Bodewell since early April 2026 and have never experienced such incompetence by all involved. Our Cafe Dishwasher was delivered brand new with the top drawer (glass drawer) not coming out all the way. We thought that was the way it was supposed to work. When we found out it wasn't we called Bray Scarff and Bodewell to have it repaired. Ahead of the scheduled maintenance, GE sent us two brand new rails to be installed. Four appointments later and hours on the phone trying to explain the issue, the rails have not been installed.

Warning, do not use Bodewell formerly known as GE to service your appliance. Had five appointments, two were no-shows, 3 fixed nothing. Lost $380 on a warranty that they won't cover. Total scam. Nothing has been fixed on my condenser dryer unit.

Bodewell is the worst company I've ever dealt with. They made 4 appointments and never showed up. Customer service could care less. I'm surprised AHS bothers with such bad repair companies. My problem still not resolved. Going on 2 months.

0 STARS — HORRIBLE WARRANTY SERVICE FROM BODEWELL & GE PROFILE. I wish I could give ZERO stars. I contacted Bodewell while my GE Profile range was still under warranty because the oven fan was not working. A technician came to repair the fan. While he was there, he decided to update the software—and that is when everything went wrong. During the software update, the control panel was completely burned out.

Hotpoint/GE appliances. Urgent: Frustration and disappointment with Protection Plan and Appliance Purchase. I am extremely frustrated and disappointed with the protection plan and Washer and Dryer appliance purchase we made through Home Depot, Bodewell and GE/ Highpoint. We have made several appointments with the manufacturer and each time they send out a different technician who can't fix, won't fix, or has to order parts. This cycle repeats itself week after week, leaving us in a state of constant frustration and disappointment.

Our service man is very nice. However, we never received our Oven part and had to reorder and reschedule. We are now scheduled for 5 weeks out from when he first started! Not happy.

Terrible. They are getting jobs based on warranty jobs and do not show up. To make things worse the technician will lie and write up an order that they can't complete and blame the customer. I have to accept a five hour window for service and therefore take off work, yet the company could care less about your time and the product you purchased. They are literally trying to insure that there customers after so many complaints just go away because the customer has to take time off work to be there for repairs most often.

To Whom It May Concern, I am writing to express my extreme disappointment with both the quality of my GE dryer and the warranty service process. I purchased a new GE dryer (Model GTD58EBSV1WS) from Best Buy in October 2025. Less than a year later, the dryer experienced a major mechanical failure. The rear drum assembly detached completely and fell into the bottom of the dryer, rendering the appliance unusable. I have attached photographs documenting the failure. What is equally frustrating is the warranty service process. Best Buy informed me that all warranty work must be handled through GE. GE then referred me to Bodewell Appliance Repair. The earliest available appointment was nearly 20 days away.

Called GE services for a refrigerator problem and ended up at Bodewell customer service. Based on the symptoms, the customer service agent said the warranty covers 5 years of motor and that the service and parts would be included. I checked three times, and she confirmed. But once the service tech arrived, he found a motherboard issue and stated a $700 price tag. Worst is that they double charge for the service - a $120 for the site visit and $180 for service, even though both were performed during the same visit within an hour. When I said I didn't want any service, he said he would charge $120 anyways. Completely different from what I heard on the phone from the CS agent.

We bought the top-of-the-line GE kitchen appliances in OCT 2014. Yesterday, we discovered that in two small areas inside the dishwasher, rust had pitted the metal and was on the wall of the machine. I called today and spoke to a nice lady who had to confer with someone else. She came back on the call and said it would not be covered, as it was superficial and due to hard water. I told her that it was not, and I was sent an email requiring me to respond with photographs of my two rust areas. This was a very poor initial contact with the company I purchased an extended warranty from. The inside walls of dishwashers are coated and are not supposed to rust after 18 months. So, let's see what these folks come up with. I am contemplating a small-claims lawsuit and filing complaints with the BBB, the Virginia Consumer Affairs office, and the Federal Trade Commission.

Terrible, never use them! They offer a care package, make you wait a week to schedule an appointment, fail to show up, and blame a glitch in scheduling, then make you wait another week for a tech to be available, then email you, not call, and tell you they force-cancelled your care plan and say your new washer is non-repairable, which is a lie! Never use them, it is basically fraud!

Complete update on our repair experience with Bodewell: Per your request, I’m reaching out about our repair issue. Bodewell has been out to our house 3 times to ‘repair’ our dishwasher. The first time, the repair person showed up at 1:30 (we had an appointment time between 8 and 12) with no call explaining why he was late. He did not fix anything and the dishwasher still leaked.

Worse service ever and now the tech refuses to come back to fix the problem because they claim I did not pay the invoice for which I have a receipt. Now I can’t get anyone from billing to call back. Had I seen these reviews I would never have let the tech anywhere near my appliance.

DO NOT BUY GE APPLIANCES. Microwave broke after 4 month. Transferred around. Told I would get an email after two days that would ask for reciept and give me instructions on how to buy a new one and get reimbursed. Never got an email. Rep on the phone (Erika) would stay silent for a long time and then she was ready to hang up without explaining what were the next steps.

I have a GE gas range (purchased through Lowe's) that's about 7 months old that I can't use because the oven heats so unevenly that most products I cook are burned on one side and undercooked on the other. This started happening within the first 2 months after purchase. GE doesn't have any techs in my area, so had to go with the local repair company. The one guy available in my area had never seen an oven like mine so didn't know how it was supposed to operate. After his 15 minute visit without testing anything, he wrote a report to GE that it was operating as designed. And I was told by GE that they couldn't do anything more because they had to use this report. Even after I sent a video of the oven working properly, I was told there was nothing they could do.

I had an issue with my dishwasher in Sept 2025. It took almost 2 months for the repair. It is a seasonal residence and we discovered in March 2026 that the repair had not "held." At that point, GE was using Bodewell for servicing. TERRIBLE! Even though GE had extended my warranty twice, by the time Bodewell was able to schedule service, I was told my area was no longer covered. I found someone to do the repair but they determined the unit could not be fixed. And GE has only offered a big discount on a new one. NO THANK YOU! I will NEVER buy GE again - and I was a loyal customer for 20+ years. Horrendous customer service model. Even the original servicer said that working directly with GE had always been fine, but Bodewell is a nightmare.

The Bodewell repairman told me my brand new GE profile dishwasher was leaking because I put too much soap in it. When I told him there was no soap in there he said I rinsed my dishes too well so the soap wasn't able to effectively eat anything on the dishes. He said I was using too much soap.. I told him I wasn't using any soap for the last four or five cycles and that there was no soap scum on the floor, where the leak was, he kept telling me it wasn't the dishwasher's fault that it's leaking. Honestly, why is GE using this company for their warranty work? The Customer Service rep told me I should go out and get a plumber. That's what they recommend all of their customers do instead of having them repair it. Now they have referred me to JNM appliances because they don't know how to repair a brand new dishwasher.

First experience with a Bodewell service call was satisfactory; my GE dishwasher was fixed and worked fine up until now. Made another call and was informed that my area is no longer covered, and I would have to find another company to service my appliance. At this point, it's probably more cost effective to purchase a new dishwasher. Not buying a GE dishwasher or any other GE appliances anymore.

If we could give ZERO stars we would. When your GE appliance needs repair you get BODEWELL—a 3rd party repair company. They are frustrating and unreliable. They will change your appointment multiple times with no notice or contact. We had a Monday April 20, 2026 appointment 8-12. They never showed. When we called we were told by the automated system it was changed to Thursday April 23, 2026. We called this morning and had it changed to today between 7-11am. We have a confirmation number. Called BODEWELL and it was changed to NEXT Tuesday April 28. They have no record of these appointments. This is an incredibly difficult company to get a hold of a human and speak to regarding repairs. Makes me rethink getting GE appliances.

Stay away from purchasing GE Appliances simply because if something goes wrong you'll have to deal with Bodewell. Bodewell is the 3rd Party repair service for GE. They are unreliable, never follow through with promised contacts, and never scheduled a repair appointment. They finally replaced our Refrigerator under Manufacturers Warranty, but that took 3 Months. They are a Train Wreck, stay away!!!!

ABSOLUTELY TERRIBLE. I don't waste time writing reviews, but I am so pissed and disappointed about all of our interactions and experiences with Bodewell Appliance Care that I felt compelled to get it out into the universe. The matching cabinet panel fell off of our Monogram dishwasher and we were unable to get it back on because the flimsy, cheap metal used on the dishwasher door was completely bent and mangled. We called the supplier who submitted the service request to GE who sent out their contracted "service experts" at Bodewell. At the initial appointment to fix the dishwasher door, THE TECHNICIANS BROKE THE CIRCUIT BOARD and had to order a replacement wiring harness to make it work again. Dishwasher was out of commission for a week until the new harness came in and the technician was able to replace it.

3/9/2026 ice maker and freezer not working, fridge working. Bodewell was referred by the insurance co. Tech when he left, the right fridge door lower than left, he said call insurance co, get a request and he will be out to fix it. The next morning, not only the freezer and ice maker not working, now the refrigerator is not working, included with the parts was a new evaporator, which wasn't installed. Said it didn't need to be installed, so we had to move everything out of the fridge and put into the one in the garage.

I purchased all new GE appliances for my new in April 2024. My appliances were delivered on June 15, 2024 because I did not move into the new home after my April closing date. My double wall over that I $1700 for upper over light will not go off. I called GE/Bodewell Appliance care expert in Nov 2024 to tell them what was happening. They have been sending different technicians out almost monthly to try fix the light. They have replaced everything but the light will not go off. It is March 6, 2026, there was a technician at my home today trying to fix this oven and have decided to order more parts. I’m currently on hold with Bodewell Customer service. I ask to speak to management and the customer complaints rep have put me on hold for 32 min as I type this review. Please do not purchase GE appliances. They do not take care of their customer.

No doubt a disgraceful company. The reviews you've been reading are not exaggerating. Choose another brand, you'll be glad it's not a GE appliance. Bodewell technicians are very skilled at ordering parts, not fixing anything, antagonizing customers, and scheduling more service appointments. I bought the combo washer dryer in February. The dryer exploded with lint, filth and hair in November. It has not worked since. Our favorite clothes are destroyed, unsalvageable. Today, the second technician successfully ordered another new part and scheduled a third service appointment for one month from now. The customer service representatives are left to deal with the angry customer rage. It's never-ending. Save yourself the pain and mess.

I called because my agitator in my washer machine was making a grinding noise out of nowhere. GE teamed up with Bodewell so a technician came out with his computer like he was doing something. Long story short he said a mouse chewed on my wires and shit. How the f can a mouse chew on my wire and that’s what’s making it make noise. I looked under the machine…. no chewed wires in sight. Then they say I have to call an exterminator before they can come back out. First of all that don’t even make sense a chewed up wire caused my agitator to make noise. He didn’t show me the chewed wire. Then with him cursing yes we’re all adults here but if you’re representing a company keep it professional smh. I’m still having the problem. This is ridiculous.

Terrible service! I bought a GE oven/microwave that has not worked properly since it was installed. I finally got a service appointment through Bodewell which handles GE warranty repair after several weeks. I had a 5 hour window for service and they never arrived. I then spent the next 50 minutes on hold with various people at Bodewell. They farm out the service, and they could not contact the company that was supposed to come. They said they had no other servicers in my area. I asked for a supervisor, on hold for another 30 minutes, then told they would transfer me to consumer affairs but were unable to do that despite the long wait. Now they are suppose to email me with a solution in 1-3 days! Horrible!

Just on the phone with Bodewell for 30 min. Call disconnected!!! Just bought 3 new appliances. Problems with 2 of them. No-shows on scheduled appointments, service non-existent!! Will never buy GE again!!!

🚫 DO NOT BUY GE APPLIANCES. 🚫 Hands down the worst appliance and service experience I’ve ever had. We bought a brand-new GE washer & dryer set in April 2025. By November, the dryer stopped working correctly — and we have now been dealing with this for THREE MONTHS. GE blamed our dryer vent. We spent $1,500 on a professional inspection and received photos confirming the vents were completely clean and never needed to be cleaned. That excuse was wrong. Since then, GE has sent 4 different service techs. We have multiple videos of the dryer stopping mid-cycle and throwing error codes, yet the problem is continually dismissed. The last tech said, “It’s working fine.”

In the past I have used Bodewell to repair my GE Profile oven and dishwasher. The techs were great and experienced. I had NO complaints, Until I needed service on my GE washing machine. They sent a man that was not only rude and arrogant but he had No knowledge of the washing machine. He was insulting and I asked him to leave 3 times! I called and complained and rescheduled the repair. A qualified tech came and diagnosed the prob and ordered parts. When the parts arrived AGAIN they scheduled the jerk! I declined and waited another week for a qualified tech to come and fix the prob.

Appointments made, never fulfilled. Appt rescheduled, no record on follow up, multiple times, no one showing up. Very long wait times to contact. Finally, after 4 unfulfilled appts, able to speak, after 15 minutes, to a rep that went beyond and finally had someone show.

HORRIBLE!!! Tech came twice to check my brand new GE combo washer/dryer that I can't use because it shakes my whole apartment. Tech insists my floor is the problem, even tho I previously had an LG combo washer twice the size in the exact same spot and it did not shake like this! I have strong, completely level oak floors! He tried to tell me it should only be installed on concrete, but most people who buy compact washers in NYC are installing them in apartments! Where does it say "concrete only" in the specs?? Unit also leaves the clothes soaking wet but tech only stayed 2 minutes both times and so would not check that.

The repair service they use is horrible. I have had a fridge that has been broken for 2 months. Due to their service department wait time and constant problems. Not to mention my fridge compressor broke after 3 years. Will no longer by a GE product.

Poor communication. First time they showed up and didn’t know they were coming, no call no text. Didn’t return for two weeks over the holidays. Rescheduled third visit for Saturday They after the window 8 to 12. Their phone system is voicemail h*ll even though it says they’re open till 7 PM on Saturday. Avoid at all cost.

I don’t even know if they deserve a one star. My dryer is under warranty. It stopped working and trying to get service is a nightmare. Third party company has terrible customer service and they just keep rescheduling the service appointment, now for the 3rd time! We will never buy GE appliances again.

Called Bodewell Protection Plan to schedule service for range. Gave the model and serial number along with the issue of the range. Technician came and told us they do not have the parts and asked for us to pay for travel fee ($135).

Although the need for service on our dishwasher has been near excessive, the service has been exceptional. I wish everyone could benefit from the quality and knowledge we have experienced. This gentleman knew the problem and repaired in an efficient manner and made very good suggestions going forward.

The worst experience. The oven leaks gas and we asked for them to repair. It’s been 2 months and no one has showed up! Back to back scheduling and no repair so far despite hazardous situation. Reference # **. Case managers: Taquella/ Michelle. Please help us!

Worst experience ever with a 3 year old profile refrigerator. The condenser already died and getting anyone to do their job correctly was ridiculous. Couldn’t get any one to come in less than a month. It’s been over 6 weeks!! We had to buy a small refrigerator for our garage to keep our food. Countless phone calls and one service call later they said they didn’t have the parts because it’s so new that they didn’t have parts readily available. So today service guy calls and wants to know what parts were shipped to us, guess what there’s a missing part. It’s been over a month of us having to go to our garage for our food. People promising to call back but don’t. This is a new house with a shitty GE fridge.