GE Service Contracts Reviews
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About GE Service Contracts
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GE appliances come with a standard manufacturer’s warranty, but the company also offers extended protection through Bodewell Care Protection Plans. Administered by Assurant, these plans cover functional part failures resulting from normal use. Coverage is available for individual appliances, so you can customize your protection plan.
- Choice of multi‑year or renewable plans
- Includes up to $300 for spoiled food
- Plans are transferable to new owners
- Administered by a third party (Assurant)
- Claims capped at the appliance's original price
GE Service Contracts coverage
Unlike traditional home warranties that cover a mix of systems and appliances from various brands, GE Service Contracts (via Bodewell) are designed specifically for GE appliances. You enroll each specific appliance in a plan.
Plans typically cover mechanical and electrical breakdowns that occur after the manufacturer's warranty expires. Key benefits vary by plan but generally include:
- Power surge protection: Covered from day one.
- Food spoilage reimbursement: Up to $300 per incident for refrigerators/freezers.
- Laundry reimbursement: Up to $50 if your washer/dryer isn't fixed or replaced within 14 days.
Plans
Bodewell Care Protection Plans are typically available for GE appliances up to 15 to 20 years old, depending on the plan, appliance model and unit condition.
Eligible products include:
- Refrigerators and freezers
- Microwaves
- Dishwashers
- Washers and dryers
- Ranges, cooktops and ovens
- Water filtration systems
- Air conditioners
- Dehumidifiers
GE Service Contracts cost
Pricing isn’t fixed across appliances. The plan price appears on your Benefits Summary Page and depends on your product, model and plan type.
In general, expect to pay between $78 and $250 per year per appliance. You can pay upfront for a multi-year term (typically one to five years) or choose a monthly payment plan. You might receive a discount if you purchase coverage for multiple appliances at once.
The following table shows the average annual cost to cover common appliances, based on quotes accurate at the time of publishing.
| Appliance | Average one-year cost |
|---|---|
| Clothes dryer | $53 |
| Dishwasher | $58 |
| Cooktop | $62 |
| Range | $63 |
| Washing machine | $75 |
| Refrigerator | $76 |
You can find more specific estimates on the Bodewell Care Protection Plan website.
GE Service Contracts coverage exclusions and limits
GE Service Contracts typically exclude:
- Cosmetic damage such as dents, scratches and rust
- Consumables (for example, lightbulbs, filters, batteries, shelves and knobs)
- Failures covered by recall or the manufacturer’s warranty
- Damage from misuse, abuse, improper installation or unauthorized repairs
- Preexisting defects or conditions noted before coverage began
- Damage from certain “acts of God” and external events beyond specified limits
- Accessories such as TV stands, mounts and furniture
Plans also have dollar limits. Liability is typically limited to the original purchase price of the appliance. If a repair costs more than the appliance is worth, they may offer a replacement or a cash settlement instead.
Be sure to review the full terms and conditions of your contract for the exact coverage, limits and exclusions that apply to your plan.
GE Service Contracts claims
You can submit claims 24/7 by visiting the Bodewell website or calling the number listed in your plan documents. You’ll provide your contract number and ZIP code, describe the issue and work with Bodewell to schedule service with an authorized technician.
GE Service Contracts FAQ
What is Bodewell?
Bodewell is the consumer-facing brand for GE's extended service contracts. The plans are administered by Assurant, a large insurance provider that partners with major appliance manufacturers.
What does a GE Service Contract cover?
Plans can cover functional part failures, parts and labor, and benefits like food spoilage or power‑surge protection. These are subject to the exclusions and limits listed in your Benefits Summary and the specific plan’s terms.
Can I cancel my GE Service Contract, and do I get a refund?
Yes. You can cancel by contacting Bodewell or following the cancellation process in your contract terms. Most plans offer a full refund if you cancel within 30 days with no claims. Afterward, refunds are generally prorated and may include an administrative fee as allowed by your state.
When does coverage start?
Some benefits (like accidental damage, power surge, food spoilage and laundry reimbursement) may begin on the plan purchase date. Full functional part coverage usually takes effect after the manufacturer’s warranty expires or for failures the manufacturer doesn’t cover.
Who performs the repairs?
Repairs are carried out by GE Appliances Factory Service technicians or authorized third-party servicers so you know that genuine GE parts are used.
Still have questions?
GE Service Contracts Reviews
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Reviewed June 26, 2026
Our service man is very nice. However, we never received our Oven part and had to reorder and reschedule. We are now scheduled for 5 weeks out from when he first started! Not happy.
Reviewed June 24, 2026
Terrible. They are getting jobs based on warranty jobs and do not show up. To make things worse the technician will lie and write up an order that they can't complete and blame the customer. I have to accept a five hour window for service and therefore take off work, yet the company could care less about your time and the product you purchased. They are literally trying to insure that there customers after so many complaints just go away because the customer has to take time off work to be there for repairs most often.
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Reviewed June 18, 2026
To Whom It May Concern, I am writing to express my extreme disappointment with both the quality of my GE dryer and the warranty service process. I purchased a new GE dryer (Model GTD58EBSV1WS) from Best Buy in October 2025. Less than a year later, the dryer experienced a major mechanical failure. The rear drum assembly detached completely and fell into the bottom of the dryer, rendering the appliance unusable. I have attached photographs documenting the failure. What is equally frustrating is the warranty service process. Best Buy informed me that all warranty work must be handled through GE. GE then referred me to Bodewell Appliance Repair. The earliest available appointment was nearly 20 days away.
This is in the Dallas–Fort Worth area, one of the largest metropolitan regions in the country. A simple Google search for dryer repair returns numerous companies offering same-day or next-day service, yet GE warranty customers are expected to wait almost three weeks for assistance. As a consumer, this raises two serious concerns: A major mechanical failure on a dryer that is less than one year old suggests a significant quality issue. A 20-day wait for warranty service on an essential household appliance is unacceptable.
A warranty is only valuable if timely service is available when a product fails. At present, I am left with a broken dryer and no reasonable solution despite purchasing a new appliance from a major manufacturer. I am requesting that GE: Expedite my repair appointment. Review the service capacity being provided through Bodewell in the Dallas market. Explain how a major failure of this nature occurred on an appliance that is less than one year old.
Reviewed June 14, 2026
Called GE services for a refrigerator problem and ended up at Bodewell customer service. Based on the symptoms, the customer service agent said the warranty covers 5 years of motor and that the service and parts would be included. I checked three times, and she confirmed. But once the service tech arrived, he found a motherboard issue and stated a $700 price tag. Worst is that they double charge for the service - a $120 for the site visit and $180 for service, even though both were performed during the same visit within an hour. When I said I didn't want any service, he said he would charge $120 anyways. Completely different from what I heard on the phone from the CS agent.
I asked for a detailed quote/invoice, and he could not send one until I paid. Even after I paid, the receipt only included the full price and no service vs parts details. At some stage, he started yelling at me for asking clarifying questions. I will never call GE customer service, nor buy any warranty. Shady service, and Rip-off. There are better ways to make money and run a business.
Reviewed June 3, 2026
We bought the top-of-the-line GE kitchen appliances in OCT 2014. Yesterday, we discovered that in two small areas inside the dishwasher, rust had pitted the metal and was on the wall of the machine. I called today and spoke to a nice lady who had to confer with someone else. She came back on the call and said it would not be covered, as it was superficial and due to hard water. I told her that it was not, and I was sent an email requiring me to respond with photographs of my two rust areas. This was a very poor initial contact with the company I purchased an extended warranty from. The inside walls of dishwashers are coated and are not supposed to rust after 18 months. So, let's see what these folks come up with. I am contemplating a small-claims lawsuit and filing complaints with the BBB, the Virginia Consumer Affairs office, and the Federal Trade Commission.
Reviewed June 2, 2026
Terrible, never use them! They offer a care package, make you wait a week to schedule an appointment, fail to show up, and blame a glitch in scheduling, then make you wait another week for a tech to be available, then email you, not call, and tell you they force-cancelled your care plan and say your new washer is non-repairable, which is a lie! Never use them, it is basically fraud!
Reviewed May 29, 2026
Complete update on our repair experience with Bodewell: Per your request, I’m reaching out about our repair issue. Bodewell has been out to our house 3 times to ‘repair’ our dishwasher. The first time, the repair person showed up at 1:30 (we had an appointment time between 8 and 12) with no call explaining why he was late. He did not fix anything and the dishwasher still leaked.
Then, we had a 2nd guy come out. He recognized that the inner door seal was messed up after I had him relook at the dishwasher door because he didn’t spot it on his first look. He attributed the leaking to seals that were stated by the manufacturer should be installed (we have a print out if the installation manual from our contractor stating the dishwasher should be installed with them; however, he disagrees with the manufacturer). He did order the part. Then, the third time a tech came out to install the inner dishwasher door. That tech arrived at 4:15 and told me from the beginning he was leaving at five whether the job was done or not. He not only did not fix the leak, but left it so the dishwasher door slams down and the detergent door doesn’t open.
I called customer service and they asked me what did I expect: (1) for him to fix it tonight, (2) fix it for free, or (3) fix it and not get paid. I said I would expect what any reasonable person would want: to have the job fully completed (including what he messed up) before leaving. I was told that was unreasonable and disrespectful and that she was not surprised that he left. She recommended I schedule an early appointment from 8 to 12. I told her we did that once before and the tech didn’t show up until 1:30 pm. When we commented that he was an hour and a half outside the window without calling, he yelled at my wife and I asking if we wanted him to fix it.
Today, May 28th, Bodewell came out again and the techs refused to fix the dishwasher because they wouldn’t pull the dishwasher out of the cabinet (in between criticizing the one tech and complaining he shouldn’t be doing any of this because he “is on light work”). So, the dishwasher repairman wouldn’t fix the door spring cables on that the other one broke because he wouldn’t pull the dishwasher out? And, they now have to come out again on June 15th to fix the dishwasher leak, door springs and cables, and the soap dispenser (they said something was wrong with the cable harness wire - which they reused when they put the new inner door back one and worked fine before they switched it out).
Here is my original Google review: Representative showed up at 4:15 in a 12 to 5 (5 hour window) and told me he was only working to 5 since he doesn’t get overtime. I told him that scheduling is not my issue. That is an issue he needs to take up with Bodewell and that I expect the job to be completed since I have waited over 4 hours today alone and it was scheduled early May. To his credit, he fixed it and stayed until 5:15. However, because he was rushing to get it done he broke or failed to hook up the springs. When we called him back in he refused to fix it because it was after hours.
When I called to have the leaky dishwasher repaired since it was covered under warranty, they first told me they didn’t need to fix it because they (Bodewell) didn’t get our money when we bought the appliance. You can’t make this stuff up. Bodewell is a horrible company when it comes to honoring time windows, sending quality techs (we’ve had only one good one), and servicing our GE product. EDIT: The tech actually made it worst! The dishwasher door falls down and the soap dispenser door doesn’t open when running.
Reviewed May 27, 2026
Worse service ever and now the tech refuses to come back to fix the problem because they claim I did not pay the invoice for which I have a receipt. Now I can’t get anyone from billing to call back. Had I seen these reviews I would never have let the tech anywhere near my appliance.
Reviewed May 18, 2026
DO NOT BUY GE APPLIANCES. Microwave broke after 4 month. Transferred around. Told I would get an email after two days that would ask for reciept and give me instructions on how to buy a new one and get reimbursed. Never got an email. Rep on the phone (Erika) would stay silent for a long time and then she was ready to hang up without explaining what were the next steps.
Reviewed May 16, 2026
I have a GE gas range (purchased through Lowe's) that's about 7 months old that I can't use because the oven heats so unevenly that most products I cook are burned on one side and undercooked on the other. This started happening within the first 2 months after purchase. GE doesn't have any techs in my area, so had to go with the local repair company. The one guy available in my area had never seen an oven like mine so didn't know how it was supposed to operate. After his 15 minute visit without testing anything, he wrote a report to GE that it was operating as designed. And I was told by GE that they couldn't do anything more because they had to use this report. Even after I sent a video of the oven working properly, I was told there was nothing they could do.
The ONLY option was for me to get a 2nd opinion, but this meant hiring my own technician, and GE covering ONLY $250 of it, even though the item is still well within the warranty period. $250 doesn't even cover the cost of the technician visit. Such poor coverage and customer service from such a large company. I'll never buy another GE product.
GE Service Contracts Company Information
- Company Name:
- GE Service Contracts
- Company Type:
- Public
- Ticker Symbol:
- GE
- Country:
- United States
- Website:
- www.ge.com