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Best Home Warranties in Massachusetts

We compared 31 companies and chose the top home warranty providers

    • Choice Home Warranty
      4.0(72,425)
    • American Home Shield
      3.7(108,527)
    • ARW Home
      4.2(2,720)
    Author picture
    By: Taylor Sansano
    +1 more
    Author picture
    Edited by: Cassidy McCants

    Best Home Warranties in Massachusetts

    We’ve compared coverage plans, contract lengths, service fees and local reviews to help you choose the best home warranty in Massachusetts. According to our analysis, the best option for a home warranty in the Bay State is Choice Home Warranty. We picked American Home Shield as the best for custom policies, and ARW Home is our pick for customer service.

    Why trust ConsumerAffairs?
    • Our recommendations are based on what reviewers say.
    • 4,773,172 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    Our 3 Massachusetts home warranty picks

    Below are our favorite home warranty companies in Massachusetts, based on local reviews and company offerings.

    Our top pick overall

    Choice Home Warranty

    Choice Home Warranty
    4.0
    72,425 reviews
    Number of plans
    2
    Service fees
    $100
    Starting costs
    $46.83
    Get a Quote Read Reviews

    Choice Home Warranty offers two protection plans for people in Massachusetts, and you get access to its nationwide network of more than 25,000 contractors if you sign up. In the event that a covered item needs to be replaced but the item isn’t available, CHW offers cash payments for the amount of the replacement.

    We’ve compared this company’s plans based on select coverage items below.

    Choice Home Warranty is our top pick overall for home warranty companies in Massachusetts because it combined a good ratio of 5-star to 1-star reviews with a large number of total reviews. Here’s what consumers in Massachusetts have to say about it.

    “CHW came through for me. I have used them before for my first claim. I have not found fault in them. I have even recommended them to my daughter and my boss.”
    Linda Boston, MA
    “My oven wouldn’t heat up or stay heated. I contacted Choice Home Warranty and had an appointment the very next day and it was repaired. I was so impressed with the service. I was very glad I only had to pay a service fee.”
    Barbara South Yarmouth, MA

    Occasionally, reviewers mention problems with customer service, including unsolicited calls and difficulty reaching representatives.

    Our top for a custom policy

    American Home Shield

    American Home Shield
    3.7
    108,527 reviews
    Number of plans
    3
    Service fees
    $100 or $125
    Starting costs
    $29.99
    Get a Quote Read Reviews
    Special Offer

    Black Friday Sale

    50% Off Select Plans

    In business since 1971, American Home Shield has a long history of providing home warranties. Today, it serves over 2 million people with home service contracts that cover up to 24 major home systems and appliances.

    American Home Shield offers unique customization options that let you personalize your policy, like your choice of service fee. In the case of a repair, you can file a claim 24/7 through its website portal and rest easier knowing the repair is backed by a 30-day workmanship guarantee.

    We’ve compared this company’s plans based on select coverage items below.

    American Home Shield reviews from people in Massachusetts are generally positive, with frequent mentions of how easy the company is to work with.

    “The last home warranty company I've had for the house never had any contract providers in the area, so if I would submit a claim, I'd never hear back. … But American Home Shield has never done that. You put in a claim online then somebody calls you and comes out to see the problem. With American Home Shield, they make it very simple.”
    Heidi Tyngsboro, MA
    “Having AHS gives you a sense of security knowing that the sometimes unexpected cost of homeownership is negated. … I recently submitted a service request online for heating work and I liked the process.”
    Justin Sharon, MA

    Some customers felt that AHS did not adequately cover the costs of repairs or replacements, leaving them having to pay out of pocket.

    3x Award Winner
    Selected for having one of the highest satisfaction rates for Best Customer Service, Best Overall Value and Best Overall Process
    Our pick for customer service

    ARW Home

    ARW Home
    4.2
    2,720 reviews
    Plans available
    3
    Service fees
    $125
    Starting costs
    $39.99
    Get a Quote Read Reviews

    ARW Home sells customizable home warranty plans that cover a wide variety of appliances and systems. It also offers an electronics protection plan and bundles where you can combine plans with additional coverage items. After signing up for service, you have a 30-day waiting period.

    We’ve compared this company’s plans based on select coverage items below.

    Reviews for ARW Home from Massachusetts residents often highlight the company’s customer service.

    “The customer service was great. All my question was answered. Very very happy with the customer service. Did not take too long to answer my question and solve my issue. I am super impressed with the customer service. I would recommend it to my friends.”
    Dikshya Westfield, MA
    “Today I talked to a very pleasant and helpful gentleman that answered and explained several questions I had in regards to your contract policies. I am looking forward to working with your company on upcoming mechanical problems in my household.”
    Gisela Stoughton, MA

    Some reviewers say they felt misled about the coverage of their appliances and experienced delays in getting their appliances repaired or replaced.

    Home Warranties in Massachusetts Buyers Guide

    Jump into our guides and start learning

    In this guide

    Top Picks

    See who reviewers like

    Choice Home Warranty logo
    American Home Shield logo
    ARW Home logo
    See our top picks

    Simplify your search

    Compare plans tailored to your home & budget.

      Massachusetts home warranty buyers guide

      Buying a home warranty in Massachusetts involves some quirks that are important to understand before shopping. However, once you’re familiar with the peculiarities of choosing a home warranty in Massachusetts, you might want to check out our other useful resources, including our home warranty coverage article. You can also check out our nationwide home warranty guide for more general information.

      Key insights

      Home warranties typically cost from $30 to $90 per month, depending on the plan and any add-ons.

      Jump to insight

      According to our analysis of reviews on our site, Massachusetts homeowners prioritize cost, speed and service quality when choosing a home warranty.

      Jump to insight

      Massachusetts has strong consumer protection laws for home warranties. This can help protect you from shady companies.

      Jump to insight
      boston massachusetts skyline

      How much does a home warranty cost in Massachusetts?

      After collecting quotes from 22 national home warranty companies, we found that home warranties typically cost from $30 to $90 a month. This is a wide range, of course, and your cost ultimately depends on what type of coverage and add-ons you select.

      There are a few ways to tailor your bill to fit your budget. In some cases, you may be eligible for a discount if you choose to pay a certain amount upfront or in bulk. Also, if the company offers a customizable service fee, you can usually raise your fee to get lower monthly premiums or vice versa.

      How to choose a home warranty in Massachusetts

      Massachusetts has an interesting quirk: Most housing deals involve an attorney. This isn’t common practice, although it’s not unheard of. These attorneys make sure everything is fair and equitable on both sides, including a home warranty if it’s part of the deal.

      However, you don’t have to be in the middle of a real estate transaction to buy a home warranty in Massachusetts. Homeowners and landlords can add policies at any time, usually without an inspection requirement.

      Otherwise, buying a warranty in Massachusetts is similar to buying one anywhere else in the U.S. Before buying a home warranty, ask yourself:

      1. Why do I want a home warranty?
      2. What do I need covered?
      3. How much can I afford to pay?

      Your answers to these questions can help ensure that you get the right policy for your needs.

      What Bay Staters say about home warranties

      In reviews on our site, we found that Massachusetts homeowners prioritize cost, speed and service quality when choosing a home warranty. They appreciate getting exactly what they pay for — like Dudley in Worcester: “The agent did exactly what he was supposed to come out to do. The fee was reasonable. There was no attempt to add additional layers of cost from their side.”

      Even though Helen in Lancaster experienced some delays initially, she was happy with the customer service and gave the warranty company a 4-star rating overall.

      Home warranty regulations in Massachusetts

      Massachusetts has thorough legislation surrounding home warranties and service contract providers. This legislation is designed to protect consumers from abusive practices.

      Based on state law, home warranty companies in Massachusetts must:

      • Provide a written estimate of repair costs upon request
      • Disclose all service fees
      • Only repair items that the customer authorizes
      • Provide an itemized list of repairs performed and the reasoning behind them

      All home warranty providers in Massachusetts must also register with the Division of Insurance and obtain insurance on the contracts they’ve issued, sold or offered for sale in the commonwealth.

      These companies are also required to file a $25,000 surety bond with the Massachusetts Division of Insurance. This means that if the provider fails to pay its obligation under the contract, an insurance company will step in to provide coverage for you.

      On Mass.gov, you can check a company’s registration or send in any grievances, like failure to pay for a covered repair, long wait times or lack of communication. To file a claim, you’ll need to make sure you have the following information available:

      • Name of the warranty company
      • Policy and/or claim numbers
      • Names and phone numbers of agents you’ve been dealing with

      The Division of Insurance will notify the company directly and handle your claim from there.

      Massachusetts home warranty FAQ

      Is a home warranty worth it in Massachusetts?

      It depends on your situation. If you end up using your home warranty policy, you may find that it saves you hundreds or thousands of dollars on covered repairs. However, if you end up not needing a repair during your contract period, your view may be completely different.

      How can you cancel your home warranty?

      Each company sets its own rules surrounding how to cancel one of its warranties. However, most follow a pretty similar structure in that they require a written request for cancellation. This can generally be sent via email or traditional mail.

      Some companies have rules on how soon in advance the written cancellation must be sent before the end of a contract or the start of a renewal. For example, some companies will automatically renew your policy unless you cancel far enough in advance. In some cases, you may be eligible for a prorated refund of any coverage not used; other companies may charge a cancellation fee.

      Read your contract thoroughly to understand how cancellation works before you sign up.

      What kind of home warranty coverage should I get in Massachusetts?

      Because Massachusetts experiences particularly cold winters, it’s likely a good idea to ensure your home warranty policy includes coverage for your home’s heating system.

      Methodology

      ConsumerAffairs carefully collects in-depth, verified reviews to tell each customer’s experience with a company. We believe customer experiences are a crucial indicator when evaluating companies, so these reviews are a significant factor when selecting our top picks.

      To choose the top home warranty companies in Massachusetts, we started with the popular providers listed in our main home warranty guide. First, we narrowed it down to the ones available in Massachusetts. We then weighted several key features to get our final rankings:

      • Reviews: We analyzed reviews of home warranty companies in Massachusetts to get a sense of which companies locals are happiest with.
      • Coverage options: We broke down each company’s home warranty plans to ensure they offer multiple coverage options to fit a variety of needs.
      • Plan flexibility: Customizing a plan can tailor it to your needs and help you save money. We checked to see what customization options each company offers, including the ability to select a service fee and the number and cost of add-on coverages.
      • Cost: Costs for home warranty plans vary based on the size of the home and the type of coverage, but we confirmed our top picks’ prices are competitive in the home warranty industry.
      • Service call fee: We looked at the service fee each company charged to send a technician to your house to ensure our top picks are in line with industry standards.
      Guide Sources

      ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. Specific sources for this guide include:

      1. Mass.gov, “Service Contracts.” Accessed May 9, 2025.
      2. Mass.gov, “The homebuying process in Massachusetts.” Accessed May 9, 2025.
      3. Mass.gov, “940 CMR 3.00: General regulations.” Accessed May 9, 2025.

      Not sure how to choose?

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