Write a review
  3. Homeowners
  4. Home Warranties
  5. Best Home Warranties

Best Home Warranties in Massachusetts

We compared 15 companies and chose the top home warranty providers

    • Cinch Home Services
      4.1(11,483)
    • Choice Home Warranty
      4.0(65,640)
    • American Home Shield
      3.9(103,630)

    Top Picks

    See who reviewers like

    Cinch Home Services logo
    Choice Home Warranty logo
    American Home Shield logo
    See our top picks

    Quick and easy. Find a home warranty partner now.

      Author pictureAuthor picture
      Author picture
      Written by
      Author picture
      Edited by

      Best Home Warranties in Massachusetts

      Our research team vetted 15 home warranty companies rated by more than 136 customers in Massachusetts. Read our guide to choose the best home warranty in Massachusetts for you by comparing plans, contract lengths and service fees.

      Read our full methodology below for all the details. Our picks may be Authorized Partners that compensate us — this does not affect our recommendations or evaluations but may impact the order in which companies appear.

      Our editor’s picks

      Why trust ConsumerAffairs?
      • Our recommendations are based on what reviewers say.
      • 4,566,694 reviews on ConsumerAffairs are verified.
      • We require contact information to ensure our reviewers are real.
      • We use intelligent software that helps us maintain the integrity of reviews.
      • Our moderators read all reviews to verify quality and helpfulness.

      Our 3 Massachusetts home warranty picks

      Below are our favorite home warranty companies in Massachusetts, based on local reviews and company offerings.

      Choice Home Warranty

      4.0
      65,640 reviews
      Buyer's Choice Award Finalist
      Plans available
      2
      Service fees
      $100
      Starting costs
      $46.83

      Choice Home Warranty offers two protection plans for people in Massachusetts, and you get access to its nationwide network of more than 25,000 contractors if you sign up. In the event that a covered item needs to be replaced but the item isn’t available, CHW offers cash payments for the amount of the replacement.

      We’ve compared this company’s plans based on select coverage items below.

      Choice Home Warranty is our top pick overall for home warranty companies in Massachusetts because it combined a good ratio of 5-star to 1-star reviews with a large number of total reviews. Here’s what consumers in Massachusetts have to say about it.

      Linda from Boston wrote in a review that “CHW came through for me. I have used them before for my first claim. I have not found fault in them. I have even recommended them to my daughter and my boss.”

      Barbara from South Yarmouth shared similar feelings: “My oven wouldn’t heat up or stay heated. I contacted Choice Home Warranty and had an appointment the very next day and it was repaired. I was so impressed with the service. I was very glad I only had to pay a service fee.”

      Occasionally, reviewers mention problems with customer service, including unsolicited calls and difficulty reaching representatives.

      American Home Shield

      3.9
      103,630 reviews
      Buyer's Choice Award Winner
      Plans available
      3
      Service fees
      $100 or $125
      Starting costs
      $29.99
      5x Award Winner
      Selected for having one of the highest satisfaction rates for Best Claims Handling, Best Coverage Options, Best Customer Service, Best Technicians and Best Value for Price
      Special Offer

      Black Friday Savings

      Limited Time Black Friday Offer: 50% off select Home Warranty Plans

      In business since 1971, American Home Shield has a long history of providing home warranties. Today, it serves over 2 million people with home service contracts that cover up to 24 major home systems and appliances.

      American Home Shield offers unique customization options that let you personalize your policy, like your choice of service fee. In the case of a repair, you can file a claim 24/7 through its website portal and rest easier knowing the repair is backed by a 30-day workmanship guarantee.

      We’ve compared this company’s plans based on select coverage items below.

      American Home Shield reviews from people in Massachusetts are generally positive, with frequent mentions of how easy the company is to work with.

      “The last home warranty company I've had for the house never had any contract providers in the area, so if I would submit a claim, I'd never hear back. … But American Home Shield has never done that. You put in a claim online then somebody calls you and comes out to see the problem. With American Home Shield, they make it very simple,” wrote Heidi from Tyngsboro.

      Justin from Sharon felt similarly, writing that “having AHS gives you a sense of security knowing that the sometimes unexpected cost of homeownership is negated. … I recently submitted a service request online for heating work and I liked the process.”

      Some customers felt that AHS did not adequately cover the costs of repairs or replacements, leaving them having to pay out of pocket.

      ARW Home

      3.7
      2,565 reviews
      Buyer's Choice Award Winner
      Plans available
      3
      Service fees
      $100
      Starting costs
      $49.99
      1x Award Winner
      Selected for having one of the highest satisfaction rates for Best Customer Service
      Special Offer

      Get 2 months FREE

      2 free months of coverage on a home warranty

      ARW Home sells customizable home warranty plans that cover a wide variety of appliances and systems. It also offers an electronics protection plan and bundles where you can combine plans with additional coverage items. After signing up for service, you have a 30-day waiting period.

      We’ve compared this company’s plans based on select coverage items below.

      Reviews for ARW Home from Massachusetts residents often highlight the company’s customer service.

      Dikshya from Westfield wrote, “The customer service was great. All my question was answered. Very very happy with the customer service. Did not take too long to answer my question and solve my issue. I am super impressed with the customer service. I would recommend it to my friends.”

      Gisela from Stoughton echoed that sentiment: “Today I talked to a very pleasant and helpful gentleman that answered and explained several questions I had in regards to your contract policies. I am looking forward to working with your company on upcoming mechanical problems in my household.”

      Some reviewers say they felt misled about the coverage of their appliances and experienced delays in getting their appliances repaired or replaced.

      Compare Top Massachusetts Home Warranty Companies

      Sort
      • Best Rated
      • Most Reviewed
      • Highest Rated

      Quick and easy. Find a home warranty partner now.

        boston massachusetts skyline

        What to know about home warranties in Massachusetts

        According to market data from the Massachusetts Association of Realtors, Massachusetts is experiencing a massive explosion in its housing market, with many more sellers at the time of publishing. If you are a new or prospective homeowner, it’s worth considering the current state of your home's appliances or systems.

        Massachusetts also has an interesting quirk: Most housing deals involve an attorney. This isn’t common practice in the United States, although it’s not unheard of. These attorneys make sure everything is fair and equitable on both sides, including a home warranty if it’s part of the deal.

        However, you don’t have to be in the middle of a real estate transaction to buy a home warranty in Massachusetts. Homeowners and landlords can add policies at any time, usually without needing an inspection.

        Otherwise, buying a warranty in Massachusetts is similar to buying one anywhere else in the U.S. Before buying a home warranty, ask yourself:

        1. Why do I want a home warranty?
        2. What do I need covered?
        3. How much can I afford to pay?

        Your answers to these questions can help ensure that you get the right policy for your needs.

        Home warranty regulations in Massachusetts

        Massachusetts has thorough legislation surrounding home warranties and service contract providers. This legislation is designed to protect consumers from abusive practices.

        Based on state law, home warranty companies in Massachusetts must:

        • Provide a written estimate of repair costs upon request
        • Disclose all service fees
        • Only repair items that the customer authorizes
        • Provide an itemized list of repairs performed and the reasoning behind them

        All home warranty providers in Massachusetts must also register with the Division of Insurance and obtain insurance on the contracts they have issued, sold or offered for sale in the commonwealth.

        These companies are also required to file a $25,000 surety bond with the Massachusetts Division of Insurance. This means that if the provider fails to pay its obligation under the contract, the insurance company will step in to provide coverage for you.

        On Mass.gov, you can check a company’s registration or send in any grievances, like failure to pay for a covered repair, long wait times or lack of communication. To file a claim, you’ll need to make sure you have the following information available:

        • Name of the warranty company
        • Policy and/or claim numbers
        • Names and phone numbers of agents you’ve been dealing with

        The Division of Insurance will notify the company directly and handle your claim from there.

        Massachusetts home warranty FAQ

        How much does a home warranty cost in Massachusetts?

        Our top picks for home warranties in Massachusetts cost $50 to $80 per month on average, but the overall range is wider at roughly $35 to $115 per month. Your cost ultimately depends on what type of coverage you choose and the add-ons you select.

        There are a few ways to tailor your bill to fit your budget. In some cases, you may be eligible for a discount if you choose to pay a certain amount upfront or in bulk. Also, if the company offers a customizable service fee, you can usually raise your fee to get lower monthly premiums or vice versa.

        Is a home warranty worth it in Massachusetts?

        It depends on your situation. If you end up using your home warranty policy, you may find that it saves you hundreds or thousands of dollars on covered repairs. However, if you end up not needing a repair during your contract period, your view may be completely different.

        How can you cancel your home warranty?

        Each company sets its own rules surrounding how to cancel one of its warranties. However, most follow a pretty similar structure in that they require a written request for cancellation. This can generally be sent via email or traditional mail.

        Some companies have rules on how soon in advance the written cancellation must be sent before the end of a contract or the start of a renewal. For example, some companies will automatically renew your policy unless you cancel far enough in advance. In some cases, you may be eligible for a prorated refund of any coverage not used; other companies may charge a cancellation fee. Read your contract thoroughly to understand how cancellation works before you sign up.

        Methodology

        ConsumerAffairs carefully collects in-depth, verified reviews to tell each customer’s experience with a company. We believe customer experiences are a crucial indicator when evaluating companies, so these reviews are a significant factor when selecting our top picks.

        To choose the top home warranty companies in Massachusetts, we started with the 26 popular providers listed in our main home warranty guide. First, we narrowed it down to the ones available in Massachusetts. We then weighted several key features to get our final rankings:

        • Coverage options: We broke down each company’s home warranty plans to ensure they offer multiple coverage options to fit a variety of needs.
        • Plan flexibility: Customizing a plan can tailor it to your needs and help you save money. We checked to see what customization options each company offers, including the ability to select a service fee and the number and cost of add-on coverages.
        • Cost: Costs for home warranty plans vary based on the size of the home and the type of coverage, but we confirmed our top picks’ prices are competitive in the home warranty industry.
        • Service call fee: We looked at the service fee each company charged to send a technician to your house to ensure our top picks are in line with industry standards.

        Bottom line

        Buying a home warranty in Massachusetts involves some quirks that are important to understand before shopping. However, once you’re familiar with the peculiarities of choosing a home warranty in Massachusetts, you might want to check out our other useful articles, including our cost and coverage resources. You can also check out our nationwide home warranty guide for more general information.

        Guide Sources

        ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. Specific sources for this guide include:

        1. Mass.gov, “Service Contracts.” Accessed Oct. 25, 2024.
        2. Massachusetts Association of Realtors, “Market Data 2021.” Accessed Oct. 25, 2024.
        3. Mass.gov, “The homebuying process in Massachusetts.” Accessed Oct. 25, 2024.
        4. Mass.gov, “940 CMR 3.00: General regulation.” Accessed Oct. 25, 2024.
        5. Massachusetts General Laws, “Home Warranty Contracts.” Accessed Oct. 25, 2024.

        Not sure how to choose?

        Get buying tips about Home Warranties in Massachusetts delivered to your inbox.

          By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

          Thanks for subscribing.

          You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

          Compare Top Massachusetts Home Warranty Companies

          Want your company to be on this guide?

          Yes, continue
          Comparing

          ×