American Home Protect
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About American Home Protect
American Home Protect offers a home warranty plan that helps offset the cost of covered home repairs. The company’s base warranty offers coverage for both home systems and appliances, but you can also choose from additional coverage options to tailor the warranty to your specific needs. As long as your home systems and appliances are well maintained and in good condition when you purchase the plan, their age doesn’t matter.
Pros & Cons
- Unlimited repairs
- Covers appliances and systems
- Low deductible
- No upfront plan pricing
- No online claims portal
American Home Protect offers one base warranty plan with add-on options, and you get an unlimited number of covered repairs. However, contracts last longer than the industry average, and some details aren’t available online.
What is American Home Protect?
American Home Protect is a home warranty company that offers coverage for certain appliances and home systems. These include but aren't limited to your home’s heating system, refrigerator, air conditioning, washer, dryer and ceiling fans.
American Home Protect only has one plan: the Premiere Coverage Plan. However, you can add protection for things like spa equipment, swimming pools and garage door openers.
When a covered item breaks down, you can contact American Home Protect to have a local technician sent out. American Home Protect will cover the repair bill (up to any contractual limits), and if an appliance can't be repaired, it will be replaced.
An American Home Protect warranty lasts for three years. This warranty term is longer than the industry standard, though longer home warranty contracts often come with additional savings.
American Home Protect plans and coverage
The American Home Protect Premiere Coverage Plan covers your:
- Kitchen refrigerator
- Built-in dishwasher
- Built-in microwave
- Cooking range/oven/cooktop
- Garbage disposal
- Clothes washer
- Clothes dryer
- Ceiling fans
- Water heaters
- Central air conditioning or cooling systems
- Central heating system
- Electrical system
- Handyman services (in select states)
You also have the option to add coverage for the following items:
- Free-standing freezer
- Free-standing ice maker
- Spa equipment
- Swimming pool
- Central vacuum system
- Garage door opener
How much does American Home Protect cost?
Home warranty costs can vary significantly depending on where you live, the size of your home and what you need the plan to cover, and American Home Protect does not list starting prices on its website. However, you can contact the company for a quote.
In the event of a claim, you can expect to pay between $35 and $65 for a service call. There are some instances where your cost could be higher, though, so you should carefully read through your contract before purchasing your home warranty.
American Home Protect FAQ
How long is an American Home Protect contract?
An American Home Protect warranty contract is for three years. After three years, you have an option to renew the contract or let it expire.
What is American Home Protect’s deductible?
American Home Protect’s typical diagnostic fee ranges from $36 to $65.
There are also instances where your out-of-pocket costs could be more, so it's important to read your contract carefully.
Does American Home Protect have a coverage limit?
American Home Protect allows for an unlimited number of covered repairs, and there are no stated repair cost limits on its website. However, it’s smart to read your contract thoroughly for any coverage limitations and exclusions before you sign.
Can I transfer an American Home Protect warranty?
Yes, just call American Home Protect to begin your warranty transfer.
Can I choose my own repair person with American Home Protect?
No, American Home Protect coordinates with the repair company for you.
Is American Home Protect legit?
American Home Protect is a suitable option if you’re looking for a simple home warranty shopping experience. Its service fees are also more affordable than average, and the coverage listed on the company’s website is fairly standard, if a little limited for a comprehensive plan. Some of the most important details aren’t available online, though, so be sure to comparison-shop and read your contract thoroughly, especially when you’re signing up for a three-year commitment.
American Home Protect Reviews
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I called American Home Protect and told them I wanted to become a member. The reps were good. The coverage I was looking for was what I got. It's working out as a good deal. What they offer for what the price is, you can't go wrong.
Thank you for the review. Our agents are great, and we are very happy that you feel the same way. We are thrilled that our agents were able to make your process go so smoothly. We feel like your characterization of our service is spot on, and an absolute bargain for the services we offer. And we work hard each and every day to keep the prices as low as possible for our customers, while also adding as many benefits as we possibly can. You can rest easy knowing that if a problem were to arise, we will be here to help you through the ordeal. In addition, as one of our extra benefits, you can use our handyman services any time, even if nothing has gone wrong. They have a large list of available services, and can help with things like yard work, routine maintenance and even putting furniture together. So, remember to use the handyman services to help you out around your home and get even more value out of your contract.
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American Home Protect covered at least 35% of the cost for my water heater. It was around the holidays so the contractors were booked up. I asked American Home Protect if I could be the one to pick who does the job because I knew somebody in town that was not busy so that was what I did. They sent me a $500 check and I had to pay for the labor which wasn't bad. It was around $1,200 in total including the water heater. They didn't say anything about them only covering a percentage. I was expecting to get a full refund but it's better than nothing. American Home Protect helps.
We are happy to hear that you were able to get your water heater replaced and very glad that you were able to see the benefit of choosing your own technician and expediting the process, especially during the holidays. At times when the demand for service is so high, we know that our policy allowing customers to choose their own technician can be incredibly important. Even though the contract does have some limitations on the costs of certain services, we try our best to make those limitations less strict than the rest of the industry so we can allow our customers to receive higher reimbursements than other home warranties. In the end we are glad that you are pleased with our service, and we will be here to help you if anything else breaks down.
So far, American Home Protect has been working for me. The things I needed to be fixed got fixed, and I got the help that I needed. I don't have to pay a full amount for what needs to be fixed. Every time I submitted a claim, I talked to a different person, but it was good. The contractor did his job and we had a great communication. Right now however, I have an open claim. They haven’t reached out to me yet.
Thank you for the review. We are thrilled to hear that our service has been working so well for you and that you have been able to get everything that you need fixed while saving money! You may have talked to different people because we are consistently adding new employees to help make the claims process even better for anyone with an issue. Although an agent is likely working on your claim right now, we have forwarded your name to the customer care department to make sure that they are in contact soon.
When I was signing up, at first I said, "It's not really old enough to really even consider this possibility." But I thought, "If I sign up now and I stay with them, when I really need it, maybe it'll be there." And sometimes I'm still thinking back and forth. I look at it, how much it is, and I thought, "I could put that money aside in a separate savings account and basically have money built up in case I do have those expenses." I'm still weighing whether I should do one or the other kind of thing, what's my best choice given my situation. If you don't know how old your appliances are that came with the home or apartment, this is something to think about if you're responsible for the repairs of these pieces of equipment. I looked at it as general home insurance for the whole home. And I realized what it really was. I'm still weighing a lot of this stuff, what is really a justifiable expense for me versus is there a better alternative for me in the long run.
At this point, if the unit failed, the company has to do you right by either being able to repair it back up again or simply replacing it, depending upon what's cost effective for them to make you satisfied. Because you don't want a dissatisfied customer when it comes to, what you call higher value items that people purchase either for themselves or for their homes. You're talking the home, the car, the appliances, the more expensive furniture. You don't want somebody within five years, it gives you a problem to the point where they're gonna go out there online and tell everybody, "You don't want to buy from these people because it gave out after this period of time. And they basically said, ‘Good luck, you must have got one of the bad ones. Well, we're sorry. And that's as much far as it goes.’” This is the last thing a customer wants to hear.
To some extent, someone close to me probably would have said, "You really should have thought about this before you spent that money, because you could have put the money in the savings, and you'd have the money set aside in case you needed it. And if you didn't need it, then you'd be building up money to replace the unit when it reaches the end of its life." Which is another good point, just setting the money aside for yourself.
We are glad that you decided to sign up for our service and are allowing us to keep you protected from a breakdown. The peace of mind you feel hopefully will add some value to your home warranty. In addition, the handyman services that we offer as a part of the contract can help to really inflate the value of the service contract. You can call and have a handyman sent for a variety of services that range from basic maintenance to building a new room to installing a new faucet. The deductible is far less than most handyman would charge for an hour of work, and depending on how many jobs you need done, you could save an incredible amount of money. So don’t forget to use our handymen for your household needs and get even more value from the service contract.
The young man that I talked to said that the payments would be 100 and something dollars. I told him I couldn't afford that, and he brought it down to 95 for me. That helped me tremendously, because I live on my Social Security. I felt safe knowing I had American Home Protect. It took a lot of pressure off of me.
We are so happy to hear that you had a pleasant experience signing up and that we were able to help you to fit within your budget. Many of our customers have fixed incomes and we do our best to accommodate everyone to help them get protection within their budget constraints. We hope that you will feel great about our service and any time that you need it you can rest assured that there will be someone here to help. We also want to remind you about the handyman services that are included in the contract. If you ever need maintenance or a job is just too much for you to handle by yourself, you can have us find you a handyman to help you, and all you need to do is pay the small deductible in your contract. This should help to save you quite a bit over finding a handyman online and paying their hourly rate and these services can help with everything from yardwork to plumbing. So, if there is ever any time you need a handyman, don’t forget that our handyman services are available to you and can save you money and help your budget!
04/26/23 called AHP, and the rep stated will be called. Received no calls re: no hot water in master shower bathroom and hot water runs short in the guest bathroom. No updates call from AHP. Why prolong to return my call?
We were told one price for repairs and paid another, ended up buying our own water heater and had it put in just to find out that they did NOT use all the money allotted for our issue. NOW we are WAITING for money they SAID they were sending "EXPIDITED". That was 3 days ago and we are still waiting.!!! I prefer not to use this warranty service....
They waited nearly 6 months to do anything about our leaking fridge. Even after calling multiple times. They finally fixed it and decided not to pay us the amount promised or a portion of it. On top of everything else the leak from the fridge they never fixed affected our hardwood floors. Now I have to figure out new insurance and pay to get the wood refreshed. I was told someone from customer services was going to call me back and address these issues- did they do that -nope- likely they will call me back… in 2024 - save your money and time and go with a company that cares.
Called same evening to file claim after microwave blew up. Took over 2 weeks and 4 phone calls to get a repairman here to tell me what I already knew. Went and ordered new microwave same day. Submitted receipt 3rd week in April. Still waiting for my money.
We always try to process claims for our customers as quickly as possible, and we wish that we could have done a better job with yours. We will use this review to help our agents get better and we are confident that the next time you have a claim it will be much faster for you. Also, when we read this review and investigated for you, our records show that your check had been mailed. This is obviously something that is very important to us, and we want to make sure that your check is delivered quickly, and you are fully reimbursed. As we mentioned, our records show that the check had been sent and you may have received it before you read this response. If you have not received the check, please call our agents again, or if you prefer, you can add an edit to the comment letting us know about the check so that we can take care of you.
When I made an appointment for service, it took 2-3 weeks before understanding my location was columbus area which was still reynoldsburg. The repairman was very nice & confidence that your company has great response with approval for repairs. But that didn't happen for me.
We apologize that it took longer than we would expect to process the claim. Our agents do their best to find technicians in your specific area before moving on to other cities or towns that are nearby. It seems as if our agent did not understand that Columbus was so close to your area of Reynoldsburg. Our agents may not always have the greatest geographic knowledge about every town. So, to help us help you, you can absolutely mention to our agent to use a technician from the Columbus area since that area will likely have a greater saturation of technicians. In addition, you can always use your own chosen technician if you prefer, and that can save even more time. Although the claim took longer than we would hope, we are glad that you felt the technician was very nice, and thrilled that he was able to fix your issues.
American Home Protect Company Information
- Company Name:
- American Home Protect