American Home Protect

Hi Dexter,

Thank you for the review. Our agents are great, and we are very happy that you feel the same way. We are thrilled that our agents were able to make your process go so smoothly. We feel like your characterization of our service is spot on, and an absolute bargain for the services we offer. And we work hard each and every day to keep the prices as low as possible for our customers, while also adding as many benefits as we possibly can. You can rest easy knowing that if a problem were to arise, we will be here to help you through the ordeal. In addition, as one of our extra benefits, you can use our handyman services any time, even if nothing has gone wrong. They have a large list of available services, and can help with things like yard work, routine maintenance and even putting furniture together. So, remember to use the handyman services to help you out around your home and get even more value out of your contract.

Hi Anthony,

We are happy to hear that you were able to get your water heater replaced and very glad that you were able to see the benefit of choosing your own technician and expediting the process, especially during the holidays. At times when the demand for service is so high, we know that our policy allowing customers to choose their own technician can be incredibly important. Even though the contract does have some limitations on the costs of certain services, we try our best to make those limitations less strict than the rest of the industry so we can allow our customers to receive higher reimbursements than other home warranties. In the end we are glad that you are pleased with our service, and we will be here to help you if anything else breaks down.

Hi Fatima,

Thank you for the review. We are thrilled to hear that our service has been working so well for you and that you have been able to get everything that you need fixed while saving money! You may have talked to different people because we are consistently adding new employees to help make the claims process even better for anyone with an issue. Although an agent is likely working on your claim right now, we have forwarded your name to the customer care department to make sure that they are in contact soon.

Hi Kenneth,

We are glad that you decided to sign up for our service and are allowing us to keep you protected from a breakdown. The peace of mind you feel hopefully will add some value to your home warranty. In addition, the handyman services that we offer as a part of the contract can help to really inflate the value of the service contract. You can call and have a handyman sent for a variety of services that range from basic maintenance to building a new room to installing a new faucet. The deductible is far less than most handyman would charge for an hour of work, and depending on how many jobs you need done, you could save an incredible amount of money. So don’t forget to use our handymen for your household needs and get even more value from the service contract.

Hi Shirley,

We are so happy to hear that you had a pleasant experience signing up and that we were able to help you to fit within your budget. Many of our customers have fixed incomes and we do our best to accommodate everyone to help them get protection within their budget constraints. We hope that you will feel great about our service and any time that you need it you can rest assured that there will be someone here to help. We also want to remind you about the handyman services that are included in the contract. If you ever need maintenance or a job is just too much for you to handle by yourself, you can have us find you a handyman to help you, and all you need to do is pay the small deductible in your contract. This should help to save you quite a bit over finding a handyman online and paying their hourly rate and these services can help with everything from yardwork to plumbing. So, if there is ever any time you need a handyman, don’t forget that our handyman services are available to you and can save you money and help your budget!

Hi Vicki,

We always try to process claims for our customers as quickly as possible, and we wish that we could have done a better job with yours. We will use this review to help our agents get better and we are confident that the next time you have a claim it will be much faster for you. Also, when we read this review and investigated for you, our records show that your check had been mailed. This is obviously something that is very important to us, and we want to make sure that your check is delivered quickly, and you are fully reimbursed. As we mentioned, our records show that the check had been sent and you may have received it before you read this response. If you have not received the check, please call our agents again, or if you prefer, you can add an edit to the comment letting us know about the check so that we can take care of you.

Hi Barbara,

We apologize that it took longer than we would expect to process the claim. Our agents do their best to find technicians in your specific area before moving on to other cities or towns that are nearby. It seems as if our agent did not understand that Columbus was so close to your area of Reynoldsburg. Our agents may not always have the greatest geographic knowledge about every town. So, to help us help you, you can absolutely mention to our agent to use a technician from the Columbus area since that area will likely have a greater saturation of technicians. In addition, you can always use your own chosen technician if you prefer, and that can save even more time. Although the claim took longer than we would hope, we are glad that you felt the technician was very nice, and thrilled that he was able to fix your issues.