Regency Total Warranty Reviews

Elliott was extremely professional and made the process seamless. Thanks Elliott, I really appreciate you for working with me. I'm looking forward to building a long term relationship with Regency! You are appreciated.

Customer service was excellent. Representative was very helpful explaining everything. Price was affordable and at a rate that i could afford. Just signed up so I haven’t been able to rate any further.

The website was super user friendly, made everything clear and upfront with different coverage options as well as flexible payment schedules., The prices are better as well as a low service fee. I’m looking forward to seeing myself why they have such high ratings. They are rated the best of all home warranty programs so I decided to try them myself.

My Agent, Billy, was polite, with detailed answers and a positive attitude! He offered up a great deal that saved me over $350 a year with my previous home warranty company. I look forward to future phone calls regarding policy.

Regency Total Warranty is a great company and they are fast to getting companies out to your home. I would recommend this company to everybody. Great pricing and the prices never went up at any point. Best warranty around!!!

I have been using Regency Total Warranty for one year. What a disappointment, I purchased a three year policy for $1500.00. I contacted the warranty company claim on 5 June 2026 requesting a cancellation of the two remaining years. The warranty company stated someone would contact me the same day to finalize the cancellation, no call back that day. On 8 June 2026, I contacted them again to request the cancellation. The representative stated that if I cancelled the policy prior to expiration date that I would have to pay back the two claims I made in the first year. I stated that I never heard of anything like that with other warranty companies. He stated I read paragraph 14.3 "Cancellation by you". The last sentence states "A $75 cancellation fee will be charged and any service costs, claims paid and incurred by Regency Total Warranty".

I agree with Nadia below. Everything about this company is wrong. Customer Service is very slow to respond. I filed two claims and did not receive a response until I spent much time calling different numbers to get a response. The advertisement online shows that a warranty can be canceled anytime for a prorated amount yet when I asked for cancellation, I was told that I couldn’t cancel for a year and after that was a $75 cancellation fee. None of this was explained to me when I took the warranty online, speaking to an individual. I paid for the warranty upfront (stupid me). At this point it’s so much hassle trying to get a hold of somebody and file a claim and then get the claim paid that now I locate repair technicians locally and pay it out-of-pocket. I feel like I’ve been scammed.

She help to expedite my appointment and provided great customer service overall.

This is the worst company. Everything is wrong with it, customer service, the service itself, they don't want to cover, taking forever. They will put any obstacles to not pay. I have family coming over and the AC is not working. I will make sure everyone knows about how awful this company is and taking my money for nothing. You will hear from me every single day.

The biggest thieves I have ever experienced. One case with my washing machine lasted for over seven months, a technician came to see what the problem was and came to the conclusion that a part was broken and that they were no longer producing it and that a new washing machine was needed, however, Regency Home Warranty did not want to cover the full amount and gave me $175. It took over three months for them to send me a check. I never recommend this company to anyone, the biggest thieves and thieves.