Regency Total Warranty Reviews

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Edited by: Joanna Broder
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Edited by: Morgan Cutolo

About Regency Total Warranty

Regency Total Warranty offers two home warranty plans that cover the repairs and replacements of home systems and appliances. Plans start at $39.99 per month with a discounted rate if you pay upfront for one year. Claims can be filed online or by phone 24/7, with technicians typically dispatched within 48 hours of claim submission. Regency Total Warranty serves all 50 U.S. states.

Pros
  • Available nationwide
  • Two plan options
  • Optional add-on coverage
Cons
  • Some water heater coverage exclusions

Regency Total Warranty coverage and plans

The two plans the company offers are EssentialGuard and TotalGuard. The key difference is that EssentialGuard covers “essential” home systems, but the more popular TotalGuard plan provides “complete coverage” for both systems and appliances. See more details about plan coverage in the table below.

Optional add-on coverage is available for pools and spas, well pumps, sump pumps, central vacuums, limited roof leaks, septic systems, second refrigerators, stand-alone freezers, geothermal systems, plumbing and light fixtures, irrigation systems, tankless water heaters, water softeners and septic tank pumping.

Regency Total Warranty cost

If you pay in full annually instead of monthly, you can expect to save approximately $50 for the year.

Regency Total Warranty coverage exclusions

Regency Total Warranty exclusions include:

  • Sealed refrigerator systems
  • Portable, combination or countertop microwaves
  • Dishwasher racks and rollers
  • Water heater leaks
  • Water heater pumps
  • Slab water leaks
  • Plumbing stoppages caused by collapsed, damaged or broken sewer lines
  • Solar heat transformers
  • Window, wall and portable air conditioning units
  • Garage door springs, brackets, tracks and rails

» RELATED: What does a home warranty not cover?

Regency Total Warranty claims coverage limits

The Regency Total Warranty coverage limit is up to $5,000 per 12-month period for each covered system and add-on covered system. The coverage limit for each covered appliance and optional add-on covered appliance is $2,000 per 12-month period.

Regency Total Warranty FAQ

Is Regency Total Warranty legit?

Yes, Regency Total Warranty offers legitimate home warranty plans. There are two plan options with optional add-on coverage for things like pools, spas, secondary appliances and septic tank plumbing.

How does Regency Total Warranty work?

Regency Total Warranty plans cover the repair or replacement of major home systems and appliances. Once you submit a claim, the company says it will dispatch a certified technician to your home within 48 hours. Once the technician determines if the issue needs repairing or replacing, Regency Total Warranty will coordinate the service.

» LEARN MORE: What is a home warranty and how does it work?

Where is Regency Total Warranty available?

Regency Total Warranty is available in all U.S. states, including Alaska and Hawaii.

Does Regency Total Warranty require a home inspection?

No, Regency Total Warranty doesn’t require a home inspection, however, it does reserve the right to request home inspection reports.

How do I file a claim with Regency Total Warranty?

You can file a claim with Regency Total Warranty online or by phone. Claims can be filed 24/7.

Can I cancel a Regency Total Warranty plan at any time?

Yes, you can cancel your plan for a prorated refund.

Does Regency Total Warranty offer any discounts?

Yes, Regency Total Warranty offers discounts for seniors, veterans and customers with coverage for multiple properties.

Regency Total Warranty Reviews

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    Page 1 Reviews 0 - 5
    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedStaffRatesTransparencyCoverage LimitsWait Time

    Reviewed Sept. 6, 2025

    Updated on 10/06/2025: Was told all about your services. Was given a good monthly rate with a low service fee. Beat the warranty service I had before. Have used your service once and was satisfied with the results. Look forward to years of you taking care of my house. I would recommend your service.

    Original Review: It wasn’t until lately that I opted to switch to Regency Total Warranty after previously being with another provider. I had been a long-time customer with Home Shield but decided to make this change when they raised my rates significantly, which was frustrating for me. I've only been with Regency for a short period, but the sign-up process was extremely straightforward. The representative I spoke with was incredibly courteous and transparent about all the details. Everything he mentioned over the phone matched the contract perfectly when I received it, which I appreciated because there were no surprises. The transition felt seamless, and the savings over my previous plan really convinced me.

    Today marks my one-month anniversary with Regency as my official 30-day wait period has ended. Though I haven't had to request any service from them yet, I feel assured by the smooth set-up experience and prompt communications. While I haven't explored much beyond the email they sent detailing how to view my contract and service information, the pricing remains a strong point for me. It got me to change from a company I was with for almost four years.

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      Verified purchase
      Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedMaintenanceStaffRates

      Reviewed Sept. 5, 2025

      I did an internet search for home warranties because mine was preparing to expire. During my internet search, Regency stood out with top ratings and impressive coverage options that appeared more comprehensive than my previous provider, 2-10 Home Warranty. The sign-up process was unexpectedly smooth. Despite reaching out on a Sunday not expecting a response right away, I was pleasantly surprised when a representative promptly reached out within ten minutes. He was very engaging and made the deal sound genuinely beneficial, offering a package that covered a lot more services than my previous provider, along with a $100 deductible. The ease and efficiency in getting everything done over the call was commendable—within a short time, I had all documents ready and even managed to get a military discount.

      As someone who believes in being prepared, extending our home warranty was crucial especially as we are 8 years in our house. Things inevitably age and break down, so having coverage gives us peace of mind. Look at it. They have comprehensive coverage options, and they have additional coverage options that you can sign into later. I have a septic system that I'm probably gonna add to it at some point. I haven't used anything. I still got 30 days before I can even think about using anything, but so far, so good.

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      Verified purchase
      CoverageSales & MarketingPriceMaintenanceStaffRates

      Reviewed July 22, 2025

      The man who I talked to was very pleasant and very informative. Any question I asked, he had an answer right away. I’m very pleased with what is covered and the price that I am paying. Since I’m a new enrollee, I cannot share any thoughts about workmanship, and who is employed by them if something breaks within my household. The only other thing I would like to say is that I did feel somewhat pressured by the salesman to continue my coverage more than the one year that I expressed I wanted. I too can be firm and told him please do not pressure me any further to buy any more years of coverage ahead of time. I need to see how I like the service, and if it’s worth it when it comes time that a repair will be needed. It’s at that time. I will decide whether to enroll two or three years at a time to save money.

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      Regency Total Warranty
      Response from Regency Total Warranty

      Thank you for taking the time to provide your feedback. We're delighted to hear that you had a pleasant and informative experience with our representative, and we're glad to know that your coverage and pricing met your expectations. We sincerely regret that you felt pressured to extend your coverage beyond your comfort level, and we'll use your comments to ensure all enrollees can make their preferred decisions without pressure. As you begin to experience our services, we're eager for you to witness our commitment to satisfying our customers’ needs. Please don’t hesitate to reach out if there's anything we can assist you with in the future. Welcome aboard![

      Customer ServicePunctuality & Speed

      Reviewed June 16, 2025

      When Alex called, my service experience completely changed after I had already struck a brick wall because there was no one there to complete the task. He took customer satisfaction to a new level for me. One day later, everything was entirely mended. Alex was extremely timely, pleasant, and concerned about my needs. Thanks, Alex. You make Regency Total Warranty shine.

      Thanks for your vote!
      Regency Total Warranty
      Response from Regency Total Warranty

      Thank you for sharing your delightful experience with us! We're overjoyed to hear about the exceptional service provided by Alex from our team at Regency Total Warranty. His commitment to customer satisfaction is indeed exemplary and we're thrilled to know he was able to swiftly resolve your service challenge to your full satisfaction. Your kind words emphasize the importance we place on caring for our customers. We very much appreciate your feedback and look forward to serving you in the future. Should you need any assistance or have further feedback, don't hesitate to reach out.

      Customer ServicePunctuality & SpeedStaff

      Reviewed April 17, 2025

      I shopped around to find the best fit for a home warranty plan. The Regency Home Warranty understood when I explained I just started looking for a home warranty. I searched and found positive reviews on Regency Home Warranty services. With other agents at other home warranties I contacted, I was pressured to make a decision before hanging up, of which I felt put off by and ultimately firmly declined.

      Several weeks later I received one email from a Regency Agent inquiring if I wanted to talk with an agent. I agreed and believe Regency offered the best plan for me. I never had a need for a home warranty in the past. However, after the sudden death of my husband, I began to panic because I had no one or nothing to rely on for home services. I feel reassured and confident that I have the kind of home services in place I can rely and count on.

      Linda M.

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      Staff

      Reviewed Dec. 6, 2025

      Very easy to enroll and a rep contacted me right away to confirm details. I have been reviewing this company and plans for several months and felt the time was right to enroll. Hopefully, I won't need the service but do feel better having it.

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      Customer ServiceClaims HandlingCoveragePunctuality & SpeedStaff

      Reviewed Dec. 5, 2025

      English speaking reps. Could understand clearly. Warranty doesn’t cover everything I was hoping but hopefully it’s better than the other companies I tried. Customer service is quick. Submitting a claim was easy. Didn’t need to have a callback scheduled which was nice. Proficient and quick. Thank you.

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      Staff

      Reviewed Dec. 5, 2025

      Max was great at explaining things and he designed a plan that fit just right. He was friendly, knowledgeable, reassuring and easy to talk to. He had all the information I needed and helped me make the right decision.

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      Profile pic of the author.
      Heather increased rating by 2 stars.
      Contract & TermsPrice
      After a positive interaction with Regency Total Warranty, Heather increased their star rating on Dec. 5, 2025.

      Updated review: Dec. 5, 2025

      After speaking with management problems with company were settled properly.

      Original Review: Dec. 4, 2025

      Worst experience with any business in my 55 years of life. They charged me for repairs that were never repaired and then tried to charge me $398 more! SCAMMERS! They use a repair company named Westor Property Solutions. They find no solution! They steal your $ through cash app! SCUM.

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      Customer ServiceStaff

      Reviewed Dec. 4, 2025

      I called and left a message and my call was returned in less than 15 minutes. Very informative. Explained everything very well. I would recommend this to family and friends seems like a great program.

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      Regency Total Warranty Company Information

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      Company Name:
      Regency Total Warranty
      Country:
      United States
      Website:
      regencytotalwarranty.com

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