Regency Total Warranty Reviews

My onboarding experience with Regency was wonderful. The customer service rep was knowledgeable and considerate. The cost was competitive and much lower than my former insurance. So far I have not needed the service but am looking forward to using it.

Initially, I feel Ms. ** wasn't understanding my frustration with not wanting to deal with the same technician again. I was able to explain the situation again and Ms. ** appeared to sympathize with our situation. As of now, it appears that she handled my situation and was very apologetic.

The agent who helped me was helpful and patient, as this was my first claim request. They were also knowledgeable about the issue and guided me throughout the process.

They did a fantastic job. Got a tech right away and fixed the issue after ordering a new part. Great service.

My experience with Regency Total Warranty has been extremely disappointing. Customer service is poor, communication is poor, punctuality is poor, and I have not been satisfied with the coverage or maintenance service. One of my biggest problems has been the lack of communication when scheduling service. When I made an appointment, I was told to look out for a phone call, so that's exactly what I did. Later, the customer service representative tried to belittle me by telling me I should have been checking my email. If I needed to look for both, I should have simply been told, “Look out for a phone call and an email.” Don't tell a customer to expect a call and then blame the customer for not knowing to look for an email instead.

This is the worst company ever. I had an emergency plumbing issue order flowing down my wall flooding my kitchen. I called and they could not get anyone out here told me to get a local PLUMBER which I did. The claims told me just send your paperwork and will reimburse me. I did all that come to find out. They are not covering it due to. I didn’t have the technician call them when he was here to tell them what was going on. This is the second incident. I had that due to an emergency they were unable to get anyone out and this is what happened. So I go to cancel my policy, which I was told I would get reimbursed the remaining balance because I paid upfront for the whole year.

Avoid! 7 weeks of broken promises and holding my refund hostage. I have been waiting 7 weeks for a refund from Regency Total Warranty, and the experience has been a complete nightmare. They refuse to refund my original payment method and will only agree to send a physical check. Every time I call, I get a different excuse. Now, they claim they have "escalated" the issue but are making me wait another 48 hours just to "see what happens." They are incredibly quick to take your money but will do everything they can to avoid giving it back. Avoid this company at all costs!

I am really pissed off with this company, I told them to cancel my policy, but yet I was charged another payment. I will have to the bank to stop payment to this bogus company. DON'T GET A POLICY WITH THIS BOGUS COMPANY!!!!

Our experience with Regency Total Home Warranty has been extremely disappointing. We paid approximately $1,600 now for the home warranty, expecting it to provide some protection when a major appliance failed. When our washer needed repair, we had to pay $100 just for the service/diagnostic visit. Regency then refused to repair or replace the washer and instead offered us only $225. After subtracting the $100 service fee we already paid, that leaves us with effectively $125 toward a replacement washer. So after spending roughly $1,600 on the warranty plus the $100 service call, we are still left without a working washer and essentially received $125 in coverage. What exactly did we pay $1,600 for?

Billy the salesperson told me yeah refrigerator is covered. BS!!!! First; calling this company was a nightmare. Long waiting on the phone. I reported my refrigerator was not working, not cooling anymore. They said they will look into it and get back with me. It took 2 days and I was told a technician was assigned which took another 3 days for them to come. By the time now about $400 of food was spoiled. Now I got a text from the technician that the claim was not approved. So back to the phone calling Regency again. They told us the sealed system of the refrigerator is NOT covered. It's the refrigerator!!!! Anyhow we wasted $1200. DOT NOT USE THIS WARRANTY COMPANY.

Writing. Very Disappointing Home Warranty Company. I do not recommend this home warranty company. They say one thing but do another. Every time something in my house breaks, I have to wait about four days for them to send someone to fix it, yet they still charge a $60 service fee. When my water heater broke, they would not cover the cost of a new water heater. I have also had several roof leaks, and I had to pay out of my own pocket to repair them. In my experience, the service has been very disappointing and not worth the money. Please read the reviews carefully and understand what is actually covered before purchasing.

Beware. They raised my monthly rate even though I was promised my rate would never changed as long as I stay with Regency. It was a promotion. So I went and got pricing thru another warranty company. I got a much better deal. When I went to cancel I was charge my monthly rate and $75.00 cancelation fee. I really can't afford both these charges, but don't have a choice. I recommend looking elsewhere.

Regency Home Warranty Company is the worst home warranty company by far. I cannot understand how these people are still in business, They engage in bait and switch. Unfair and unreasonable business practice. I wish I read the comments before I hired them. I lost money using this company and they do not care. They remind me of parasites. Shame, shame, shame. They are worse than mafias. The technicians that they sent to my house were mostly inexperienced, rude and unprofessional and incompetent.

If I could give them 0 stars I would. I called in July for two services. The first service was electric. They scheduled me with a company in Louisiana. I am in NJ. Then two more “companies” which were actually brokers. I finally have an election out today who said he is assessing and will get back to me. Meanwhile an overseas person asked me for my credit card for the service that isn’t even finished. When I bought the policy they said they would put a rider in for my instant hot. They listed it as a tankless water heater. Now they are telling me they don’t cover the instant hot and can take the tankless water heater off my policy. As if that does anything for me.

One star is being nice because you deserve no stars. You are an unreliable company that doesn’t follow through on your promises. I sent you a receipt of a repair you wouldn’t fix, and you said if I did it on my own, you would send me $250. I sent the acknowledgment that I accept that and a receipt on July 7th and was told I would receive my refund in 2 weeks. It’s now 6 weeks later, and I still haven’t received it after numerous emails and calls with no response.

Terrible service for repayment to policy holder if you use your own preferred service company. I am still trying to get paid for broken appliances that were repaired in may and I paid the repairman. I have yet to see any money from the warranty. I do not recommend.

My experience with Regency Total Warranty has been a nightmare. I have been waiting for my $275.00 reimbursement check since June 30, 2026 for a June 19, 2026 claim. I have sent e-mails on 6/30/26, 7/2/26, 7/14/26 (provided receipt again), 7/17/26, placed multiple telephone calls most recently on 7/27/26 (Spoke with Dominic - told my reimbursement would be escalated), 7/31/26 (Dominic told I would receive my check the week of August 2, 2026). Called again today 8/10/26 spoke with Pamela (now being told check would not be mailed out for at another 2 weeks).

Customer Service NOT KINKY. Ok I put the Kinky part so you’d read my review because my experience was the worst I’ve ever had. Canceled my policy shortly after paying it 6/1/2026. Called days later (June 12) to get a status check on the refund, was told it was being processed. Called again June 22nd since nothing had come through, was told my refund had not been processed and it would take 10-20 biz days before I’d get it. (US Govt doesn’t even take that long)

These people are nothing but a bunch of crooks. They don’t do what they claim. My line on my refrigerator started leaking Freon, the repairman said that Regency wouldn’t cover it. He was right they wouldn’t cover the repair. They claimed because it was a Freon leak they don’t cover the problem. They try to say the Freon is the problem when it was the line that started leaking. So I called and told them to cancel my warranty sense they didn’t do what they say they do. Then they want another $75 after they charged me $47 for a first month of getting nothing because I had to wait 30 days before I could even make a claim on anything. Then after the 30 days charged another $47 and then my refrigerator went out then paid. Service fee of $60 for a repairman to tell me that regency wouldn’t cover the repair. So after I had told them to cancel my warranty they turned around and charged me another $47 just 10 days ago.

Regency Total Warranty company is a total and complete rip off and I would not recommend this warranty company to anyone. First off on claim for ceiling fan repair. They did not send a technician they told me to purchase a new ceiling fan, find someone to install and I would need to pay out of pocket then send them the invoice and they would only reimburse $45.00. Made a complaint concerning washer. Tech was sent out and I was informed the washer needed to be replaced because the cost of repair would be more than the purchase of a new washer. Regency told me to find someone to repair, pay out of pocket and they would only reimburse me $229.00. My last complaint is I had to pay $75.00 to cancel my policy. This company is a total rip of and if I could give them zero stars I would. I DO NOT RECOMMEND THIS COMPANY TO ANY ONE. Please pay more and get a reliable Home Warranty Company.

SCAM!!!! Our A.C. was starting to make loud noises and we got a contractor to come out though REGENCY to do the repairs and he quoted $2,200 to replace parts and REGENCY wanted proof of "maintenance" for the past 2 years from us in order to get it 100% covered. Who hires contractors to come out yearly and look over your A.C. for 5 minutes to tell you that everything looks good then slaps on a "all good" sticker on the units and then hands you with a $75 + bill (only dumb dumbs do)! My point is nobody knows when a unit or appliance with take a full dump on you. So now REGENCY only covered $125 of the $2,200. REGENCY IS A SCAM SCAM SCAM!!

Beware of Regency Home Warranty. Avoid Regency Total Warranty at all costs. It is the worst home warranty company I have ever experienced. I took out a policy last year and filed a claim when my refrigerator would trip the breaker and not work. First their third party technician did not show up for four days. He sent them a recommendation for purchase of a part (which I did not think was necessary because I think the problem was electrical because it was tripping the breaker). I was told there was no coverage. I asked for a second opinion and they said I would have to do it on my own. I would never again sign up with them. They were slow to respond and when someone finally came out the repairs were not covered under the policy. It's a horrible company. I will file a complaint with the BBB.

If a zero was a choice, I would give this home warranty a zero. Horrible customer services. They lie to you when you sign up but nothing is covered. They take your money and connect you with the worst businesses when reach out for service. They never reimburse you when they say they would. My microwave stopped working, I filed a claim and they said that they would reimburse me $150 but never did. It has been 2 months now and I have not received anything. I have all the documents and made countless calls and they keep lying 🤥 I had to pay $500 to replace the Microwave. This company is a scam and not trustworthy. My advice to people, do not trust them and make another choice. I was with Choice home warranty and they were better.

Regency was very quick to tell me what I wanted to hear and take my credit card information to start my coverage. They neglected to mention that the "repair or replace" is not as simple as it sounds. They refused to pay for a repair of my A/C system because "leaks are not covered", and the replacement part is only a fraction of what it costs to replace an appliance. You also have to buy a new appliance first and they will reimburse you after you send them a copy of the invoice for the new appliance. They only offered $100 to replace my stove and $185 toward the replacement of my clothes washer. A new washing machine cost $685.

We have had two claims with Regency Total Home Warranty. First one was last year for our washing machine and this most recent was 7/24/26 for our AC unit. We sent the diagnosis as requested by Regency rep and were denied coverage both times. So as everyone else here. We are trying to cancel the policy and they are going us the run around talking about we will owe them if we cancel. Policy terms state the policy will auto renew and when we called the number it list to have the auto renew shut off, the number is an invalid phone number. Then when we called the customer service line they tell us there is no auto renew. But after being scammed twice I believe there is an auto renew and they just don’t want to tell you. Still going to cancel and be done with this horrible company!

My fridge was not working and called the company on Thursday and made a claim. Repair called back Tuesday and came Wednesday but I had to pay for the diagnosis. Tech sent report same day Wednesday and waited until next week Monday for a decision to be made. Company agreed to pay for part costing $72 and I am responsible for $300 labor. So, why do we need to buy their warranty for?

Sales pitch was good and all lies. When he tells you that you can cancel at anytime, you can’t reach them 24/7 as advertised. I paid 1795.00 upfront for a 3 year policy, tried to cancel after 1 year because of the terrible service and they only wants to refund me 475.00. I would not recommend anyone to use this company.

Do not waste your hard-earned money on Regency Home Warranty. Selling the policy is the only thing this company does efficiently. The moment you actually need to file a claim, the entire operation falls apart.

Very disappointing experience with Regency Total Warranty. I filed a water-heater claim and experienced repeated delays. The first contractor Regency assigned said they had no technicians available and could not give me an appointment date. Regency then instructed me to contact Whitney Services for the repair. Whitney Services came to my home and repaired the water heater. After the work was completed, they attempted to charge me $230 and stated that they do not work with Regency Total Warranty. This was extremely confusing because I only contacted Whitney Services because Regency told me to do so. Regency should not direct customers to a company without clearly confirming whether that company is an authorized vendor and who will be responsible for payment. I was placed in the middle of a billing dispute after following Regency’s instructions.

The Regency Warranty company automatically charged my card to renew my account, which is an action we never authorized. Charged an unauthorized charge to my credit card. I have been waiting for three months to receive my refund. Despite calling every day, I am repeatedly told that I will receive a callback within an hour, which never happens. I have spoken with a manager named Bree, who stated she is the manager, supervisor, and owner of the calls, yet she refuses to transfer me to anyone else. The only response I ever receive is that someone will call me back, but no one ever does. I expect this issue to be resolved immediately and the unauthorized funds to be returned to my card.

Stay away from this company! It’s a scam. They never approve any repairs and make you pay 75.00 to cancel your policy.

WARNING TO HOMEOWNERS AND CONTRACTORS. I worked as a contractor for Regency Total Warranty, and I feel obligated to share my firsthand experience so others can make an informed decision. I've worked with numerous home warranty companies throughout my career, and Regency Total Warranty was, without question, the most unprofessional company I've ever dealt with. The lack of communication, accountability, and follow-through was unlike anything I've experienced in this industry.

I was misled by the sale representatives when I first signed up for their 5 yr plan. I attempted to cancel within 24-48 hours and was informed I should have read the terms and conditions on the website to know that I had to wait a year. This information is something that should be disclosed during the call and not hidden somewhere on the website. My year is now up and I’ve called. Been calling 3 weeks and all I’m told is a request to cancel has been put in. STAY AWAY FROM THIS COMPANY!!!!

This insurance company takes my money for nothing. I have an approved claim and now they are not sending me a check! I wait for 2 months for the money that was only 10% of the money I spent to fix my garbage disposal! I called them many times and talked to many of their employees and to somebody who said that is the manager, but didn’t give me an answer why I wait for the check for 2 months. Now they told me I have to wait 2 more months! So, you are going to receive the money for your claim in 4 months if receive it! I am not sure if they are going to pay me something! Feeling ashamed to buy the insurance from this company!

Well, I’ve had them for a few years, and never actually used them for anything!! But lately I have been getting many calls from different numbers. Scary. They claim they need my payment updated- yet when I look at my bank statement- the $ has already been taken out!!! But none of the numbers they left go thru! I need an accurate number to call!!

Buyer beware. This is the biggest mistake I ever made. Their plan is a rip-off. They don't cover even half of repair cost and even less. I have had 4 claims since being with them. Paid the service call fee of $65 and they have not repaired one appliances. First one they denied and I paid to repair my ac. The second was microwave which they offered $150 for a microwave. I paid almost $600 for stove. Original offer $250 which I paid $1100 for. Now washer that I paid $1200 for they're offering $250 for a $1200 washer. This modern day robbery.

First the sales representive requested that I should make a year's payment almost 2 months before service started, Then when I called to cancel their service, the sales person displayed an attitude, he then told me that they were charging me $100.00 for cancelling and they will not put the money back on my credit card and will send me a check; this began March 02 2026 and now it's it's July and still no refund.

I made the mistake of purchasing this warranty plan. Now I am out the money I paid each month in addition to the money that I paid to file a claim. The technician never showed up. I have wasted a lot of money and am very disappointed.

Updated on 08/27/2026: I had a very bad experience with this Home Warranty company. I paid $1350.00 for a 3 year coverage last year (6/13/20/2026). This year they charged me $ 549.00 for the renewal. I called them about this charge. Twice they denied that they had charged me. After showing them the charges on my credit card statement, they agreed to refund my money. No refund was made for more than 3 weeks. Finally, I contacted my Credit Card company and reported the matter to the BBB. They refunded my money. I made at least 10 calls before the matter was resolved. Immediately I cancelled my policy and requested a refund for the remaining amount. They said that they would charge me $75.00 early cancellation fee and prorated it for 2 months and repay me $430.00.

I joined Regency Home Warranty 3/5/2026. I was talked into paying for a year home warranty despite my plea to let me go think about it and when he refused to leave me alone, I gave my credit card information (huge mistake). I had 2 service call request and each time it was an act of Congress to finally get someone sent out each time. I had to call back several times. After the second service call and very slow response, I decided to cancel. It's been 2 months of calls and emails to get my refund since I canceled the policy. I previously had AHS and never had any issue with them. Please be aware of this business. I had not received my refund yet. I’m still working on it. Every time I call about it; I get excuses .. My check will be sent out on Monday.. etc. PLEASE NEVER USE THIS COMPANY!!!! They are SCAMMERS!!!!