Regency Total Warranty Reviews

Service was fast, efficient and straight to the point! They did great!

My onboarding experience with Regency was wonderful. The customer service rep was knowledgeable and considerate. The cost was competitive and much lower than my former insurance. So far I have not needed the service but am looking forward to using it.

Initially, I feel Ms. ** wasn't understanding my frustration with not wanting to deal with the same technician again. I was able to explain the situation again and Ms. ** appeared to sympathize with our situation. As of now, it appears that she handled my situation and was very apologetic.

I live 50 miles from a major city. Our well quit working and we had no water. Called Regency, they said they would contact someone and send them out. Two days without water. Toilets, dishes, couldn't take a shower. I told them I was going to contact our local well company. They said fine, they would reimburse me. After well company came and diagnosed the problem, I was charged a service fee of eighty five dollars. Which I paid. The problem wasn't bad, as I fixed it myself. I took a picture of the receipt and sent it to Regency. About a week goes by, no response. Finally I called, and we argued for a couple of days. They refused to reimburse me that eighty five dollars because they didn't get to review it, and make a determination whether it was warranted. Now they want to charge me seventy five dollars to cancel their non-service. Stay away from them if you're rural.

Don’t use this company. They would not cover what I was told they would. I asked for a refund and they took over $100 of my money in bs fees. I canceled in July, it’s now November and I still haven’t received my refund of over $300. I have called more than once.

Warning: 4-week delay in triple-digit heat ended in a $175 payout cited behind fine print. I am sharing my experience so other homeowners—especially those living in areas with extreme summer temperatures—can make an informed choice before trusting Regency Total Warranty with essential home systems. During peak summer heat in Memphis, with temperatures reaching 100°F to 114°F, our central air conditioning unit failed. I promptly opened a claim and provided every requested photo and detail immediately. Instead of timely service, the process was dragged out for roughly four weeks with virtually zero proactive communication. Each time I called for an update, representatives told me to "call back next Monday," repeatedly stalling while my household sat without functional AC in dangerous heat.

My washer stopped working in August. The contracted technician was quick to diagnose the issue, but Regency didn't want to pay for the part which was just shy of $400. They didn't communicate this to me, so two weeks later I reached back out and they said I needed to purchase my own replacement washer and send them receipts and then they would give me the $370ish dollars - the cost of the part, not the cost of replacement. It's the end of October and I still haven't received a reimbursement. I purchased a 3 year plan in 2025 and 100% regret it.

Key Violations & Unfair Practices

★☆☆☆☆ — Repeated disappointment when I actually need coverage. I deeply regret choosing Regency Total Warranty. After multiple claims, my experience has been a frustrating cycle of exclusions, disputes, and reimbursement amounts that leave me questioning why I paid for this coverage. My garage-door claim was initially denied because the replacement springs were excluded. A $150 reimbursement was subsequently approved, but getting to that point still involved disputing the outcome and submitting a paid invoice. Then came a plumbing claim for a clogged kitchen sink and slow bathroom drain. Regency denied it because the contractor said jetting was required. The contractor’s estimate for mini-jetting and a camera inspection was $794.76. I was left challenging the denial and looking for an alternative repair method that Regency might cover.

Beware, Homeowners: Regency is by far the worst home warranty service on the market, a scam on every level and the worst possible experience. They sign you up fast and take your money, but customer service, warranty support, and follow-up all fail. Stay away; do not use Regency. If you have them, cancel and get another service. Zero Stars, Negative Stars!

I recently had an issue with my AC unit and the technician found we needed to replace the compactor. I received an email from Regency stating they would pay for the part however not cover the labor or installation. I was shocked to find out that Regency doesn’t cover labor or installation on repairs. In most cases, labor costs 2 to 3 times more than parts.

Had A/C parts replaced on July of 2026. To date 10/23/26 have not received reimbursement of $280.00. Have called x3. Answer is always check is in the mail.

If it were possible, I would give this company less than ZERO stars. We had two claims APPROVED FOR PAYMENT around July 6, 2026. It is now October 26, 2026, and we haven't received payment. When I called today and had it escalated to the top supervisor, I was told that the check had been mailed on October 2nd, so please allow more time for it to arrive. That's literally the 4th time we've heard the same explanation, but with different dates. She literally said to me that they could request that the be check reissued, which would be the fourth time they've told us that. I am requesting a full refund of my purchase price for the policy and, I'm sure they'll mail the check right away.... NOT!!!! Do Not Purchase a Home Warranty from Regency Total Warranty!!

Regency hired Suncoast Property to do a job in which I paid $5800. Company sublease a technician who did the job for $4800. Still waiting on my $1000. Always waited several weeks for the job to be done. They said they were waiting on material which was also a lie. I bet this is happening to others as well!!😡 Would give 0

My Discover card was declined so I phoned to cancel plan. Josh said I needed to pay the last month of $49.99, which I gladly agreed to. I simply wanted a bill sent, and he refused my payment. He insisted I needed to give him my checking information, and I was very uncomfortable with him. He was caustic, raised his voice, and was threatening, as he said he would turn my account over to a collection agency even when I offered to write a check. This is so wrong! I will not continue with this home coverage as of October 19, 2026, but will definitely pay for the last month. Discover Card will not do business with Regency. A response would be appreciated! Thanks.

BUYER BEWARE!!! I signed up with Regency Total Home Warranty on 1 June. Last month my master bathroom faucet and shower head started leaking. It took Regency’s choice of plumbers a month to come out and look at my problem. He also looked at the water valve. When he came and told me what his findings were he also stated that the water psi was 90 which was high. The problem was more than replacing the guts in the faucet and shower head and it was a legitimate claim that should have been paid. He put in an estimate but said I could not get a copy because it was against the rules. 30 minutes later I get an email denying the claim with no explanation.

My home AC unit broke down a couple of weeks due to being 27 years old. The exact diagnosis by THEIR assigned technician was an “electrical failure of the defrost control board due to wear and tear.” In response to the technician’s report, Regency requested “3 years of professional maintenance receipts” before they would consider our claim for a new control board. We were not asking for a new unit, which is really what was needed. In response, we told them that an electrical failure has nothing to do with annual coil cleanings and clearing drains. Additionally, the fact that this unit lasted 27 years should be sufficient proof that it was properly maintained. They denied the claim anyway. This is the second claim we’ve made to this company that had been denied in the 2 years we’ve had this policy. I do not recommend them, as they do not pay legitimate claims.

I purchased a home warranty in July 2025 for $399, used the service twice for my AC and ended up paying more than Regency. It automatically renewed through my bank again in July 2026, without my being notified. I expressed my displeasure and the full amount was paid after they agreed not to increase the annual rate. On September 9, 2026, I requested service for my garage door and was informed that the policy had been cancelled, yet they never refunded my money. They offered to reactivate the account but I would have to wait 30 days for service. I needed service that day since I couldn't get out of my garage and my husband has advanced stage Alzheimer's. I had to pay another company $1,383 for garage service which should have been covered by my contract.

My dishwasher was making a loud noise, Regency sent a person to check out, paid him 75.00, when done he left, said nothing to us. Then, I received a call from regency saying that it was covered under contract, but they would NOT replace or fix it but they would send me a check for 225.00 as long as I sent them a copy of the receipt showing that I got a new one. Don't be fooled, this company sucks, for real.

This company is garbage. I have been without power for over a week and everyday it's a distant story. I have talked to Marisol I don't know how many times. I have talked to Sam, Sasha, Brianna and nobody has helped me. Customer service sucks, they don't even care. I wish I could give them a negative star. I will not be renewing with them. They said they denied my claim because the work is outside the house. Do my outlet look like it's outside the house?

Worst company. Should have US fraud department look at them for misleading the public and collecting premiums without paying claims. Waiting four months for a reimbursement check and hearing one excuse after another.

⭐ 1 Star — WARNING TO HOMEOWNERS AND FELLOW APPLIANCE REPAIR COMPANIES. Extremely unprofessional, dishonest business practices, and failure to pay for services rendered. I own and operate an appliance repair company, and my experience with this home warranty company has been absolutely unacceptable. This company contacted me to schedule a service call more than an hour away from my location. During our initial conversation, I clearly explained that my diagnostic service fee would be approximately $145–$150 and that payment was due upon completion of the diagnosis. They agreed to proceed. What they failed to disclose was that they were a home warranty company. Instead, the individual scheduling the appointment presented themselves as a property manager arranging service for a customer.

Worst company ever!! Complete scam! These frauds will take your money. Tell you repairs are covered. Except, the service call. However, they will low ball. Even worse, promise to pay you what THEY approve. Then, they never delivered. The people who answer are robotic with no emotion. Very dry and act like you're bothering them. When you just want what's rightfully yours. They are crooks and should be put out of business immediately.

My experience with Regency Total Warranty in Brooklyn, NY has been nothing short of scandalous. The salesperson assured me that my major systems and appliances would be fully covered, but that turned out to be completely false. Every claim I submitted was met with delays, excuses, and attempts to deny coverage. On the rare occasion they offered reimbursement, it was far below the actual cost—and despite multiple follow-ups, the check never arrived. This company appears to operate with deceptive sales tactics and intentionally obstructs customers from receiving what they paid for. Homeowners deserve honesty and reliability, and Regency Total Warranty provides neither.

This warranty company is by far one of the worst companies I have ever dealt with. Their response times are extremely slow and in some cases they are unresponsive. Now mind you; I am an Arizona resident and my A/C unit went out in August and I submitted a claim. I had to wait days for them to assign a service provider with-in 24-48 hours and I had to call their customer service line to get the status of the assignment and my phone call prompt the email response with the service provider's information. Then I had to wait 2 days for a service appointment.

0 Star — Misleading, Dishonest, and Completely Unreliable. This company engages in deceptive sales practices and does not honor its own policy language. I was aggressively sold a plan with promises of full coverage, including parts and labor. When my refrigerator’s damper failed — a part listed as 100% covered — I was told they only cover the part, not the labor, and that I must purchase the part myself and wait 24–28 business days for reimbursement. This is intentionally misleading and unacceptable. Avoid this company. They do not deliver what they promise, and their coverage is nothing more than a sales tactic.

DO NOT DO BUSINESS WITH THIS COMPANY!!! (Unless you want to be ripped off!) After paying for the service for 3 months this company stole money from me by stating I had not paid for 2 months because the payment method (credit card) was no longer valid and agreed to reinstate the plan if I paid the 2 months they said I had missed. I refused but then they continued to bill the same credit card for months after. I had to involve my card company by obtaining a new card so they could no longer charge me. They either have a really bad billing department or they are just crooks.

Has to be worst company customer service ever. Got a warranty with them July 22. Cancelled it same after realizing it wasn’t the company I thought. Got confirmation email of cancellation July 24. First told would get refund in 5-7 days then 2-4 weeks then 4-6 weeks. Was originally supposed to be active August 21. Called every week no email response. Checked Aug 21 and it showed account active. Got confirmation again that it was canceled Aug 24. Back to saying 4-6 weeks for refund, every time I call I’m told it’ll be escalated then nothing till next time I call. It’s been 6 weeks from Aug 24 still no response, called Oct 2 and was told it’d be escalated. Go look at FB page. It is full of complaints.

I am currently having an extremely poor experience with Regency's service and customer support. Initially, Regency significantly undervalued the cost of my old dryer. More importantly, although I agreed to purchase a new dryer based on their settlement offer, I have still not received payment for the agreed amount more than five months later. During this time, I have called Regency 22 times to follow up, and each time I have been told that the check is "on its way." It should not take five months to issue and mail a check. I have also learned that other appliance service companies are reluctant to work with Regency due to concerns about delayed or unpaid reimbursements.

I have contacted Regency Home Warranty several times to cancel my contract. They are refusing to cancel my contract unless I pay a $75 cancelation fee. I'm canceling contract because I no longer need it and have never used their service. Therefore I am asking for a full refund. Regency is still removing payments from my account as of September 30, 2026. They are not a reliable company.

I WAS ROBBED BY THIS COMPANY. DO NOT TRUST THIS COMPANY. AGAIN DO NOT TRUST THIS COMPANY. I don’t understand how a home warranty company doesn’t cover installation of the parts an appliance needs. The only reason I bought this home warranty is because in the internet research I did last year it came out with this fraudulent company as number one. I was with AMERICAN HOME SHIELD the year before I purchased this home warranty. The label of service I got from AHS was excellent in comparison to this.

This company is based on lies, deceptions and fraud. I am in the process of complaining to different governmental agencies. They basically get your money for the contract and when you need them again get your money but do not cover anything even a simple repair. Do not deal with them and support their fraudulent business.

Do not trust this company. It is the worst waste of money and time. I spent to much time making calls, waiting for updates, and trying to get answers. The experience was stressful and painful. Safe yourself the frustration and look for other companies that are better. I would not recommend this company.

Do not waste a single dollar on Regency Total Warranty. This company is a predatory operation that takes your money and completely abandons you when you actually need a repair. Their "service network" is a joke. They assign bottom-of-the-barrel contractors who either never show up or show up once, take a look, and completely ghost you. When their own assigned technicians fail to respond, Regency doesn't fix the problem—they dump the entire burden on you. You are forced to do all the legwork, chase down independent contractors yourself, pay out of pocket, and fight them for reimbursement.

I signed up for their warranty service. My dishwasher went out and since it was under 3 months they would only pay $175. I ordered the dishwasher and had it installed. It took them over 3 months to get the check to me. My second interaction with them was my ductwork. They sent me two companies to contact and neither company would work for them. Contacted them again and they said to get my own service person to look at it and send them the quote. I did send it and they denied it. I’m canceling this warranty, they’ll take your money but deny claims or pay you a small amount. It also says something about them as a company when the companies they referred you to won’t do the work. I’m sure they’ve had issues with getting paid too.

I am writing a complaint against Regency Total Warranty. They do not fulfill their obligations as a company to cover the cost of repairs and replacements. When my stove went out in November 2025, I contacted them and a repair person came out and stated that it would be better to replace my stove, as they were not able to repair it. I contacted Regency Total Warranty and was told to purchase a new stove and send them the receipt and I would be reimbursed. I emailed them the receipt and then contacted them when I did not receive my reimbursement check. Every time you call, you have to verify your complete mailing address and every time they read my correct address back to me.

Worst Home warranty company I have ever dealt with. Customer service said they approved the reimbursement of 225. Told me check was in the mail twice. Then weeks later found out it was never sent. STAY AWAY FROM REGENCY!

Had claim for 3 months without my refrigerator being repaired. Was always told the part was on back order. The technician would not return my calls, and the warranty representative just repeated that the part was on order. Finally got my own technician.

If I could leave a lower mark, I would because this company is a scam. July 11, 2026 I filed a claim, September 15, 2026 I still have no reimbursement. I have an email detailing 28 business days to wait again but, this time my reimbursement claim is getting accelerated processing, and I heard the same verbatim words from my August 4, 2026 phone call. So, I will contact NY BBB and the NY Attorney General office to register scam complaints.

Worse company ever. They send technicians that don't know what they're doing. I am 72 sitting in the heat 95° because they can't get anybody to fix my unit. And Every time someone comes at sixty five dollars. Please do not buy into them. They are bunch of scammers.