Regency Total Warranty Reviews

Initially, I feel Ms. ** wasn't understanding my frustration with not wanting to deal with the same technician again. I was able to explain the situation again and Ms. ** appeared to sympathize with our situation. As of now, it appears that she handled my situation and was very apologetic.

The agent who helped me was helpful and patient, as this was my first claim request. They were also knowledgeable about the issue and guided me throughout the process.

They did a fantastic job. Got a tech right away and fixed the issue after ordering a new part. Great service.

She help to expedite my appointment and provided great customer service overall.

Love the value. Can’t beat $480 a year! Call them today!

My experience with Regency Total Warranty has been a nightmare. I have been waiting for my $275.00 reimbursement check since June 30, 2026 for a June 19, 2026 claim. I have sent e-mails on 6/30/26, 7/2/26, 7/14/26 (provided receipt again), 7/17/26, placed multiple telephone calls most recently on 7/27/26 (Spoke with Dominic - told my reimbursement would be escalated), 7/31/26 (Dominic told I would receive my check the week of August 2, 2026). Called again today 8/10/26 spoke with Pamela (now being told check would not be mailed out for at another 2 weeks).

Customer Service NOT KINKY. Ok I put the Kinky part so you’d read my review because my experience was the worst I’ve ever had. Canceled my policy shortly after paying it 6/1/2026. Called days later (June 12) to get a status check on the refund, was told it was being processed. Called again June 22nd since nothing had come through, was told my refund had not been processed and it would take 10-20 biz days before I’d get it. (US Govt doesn’t even take that long)

These people are nothing but a bunch of crooks. They don’t do what they claim. My line on my refrigerator started leaking Freon, the repairman said that Regency wouldn’t cover it. He was right they wouldn’t cover the repair. They claimed because it was a Freon leak they don’t cover the problem. They try to say the Freon is the problem when it was the line that started leaking. So I called and told them to cancel my warranty sense they didn’t do what they say they do. Then they want another $75 after they charged me $47 for a first month of getting nothing because I had to wait 30 days before I could even make a claim on anything. Then after the 30 days charged another $47 and then my refrigerator went out then paid. Service fee of $60 for a repairman to tell me that regency wouldn’t cover the repair. So after I had told them to cancel my warranty they turned around and charged me another $47 just 10 days ago.

Regency Total Warranty company is a total and complete rip off and I would not recommend this warranty company to anyone. First off on claim for ceiling fan repair. They did not send a technician they told me to purchase a new ceiling fan, find someone to install and I would need to pay out of pocket then send them the invoice and they would only reimburse $45.00. Made a complaint concerning washer. Tech was sent out and I was informed the washer needed to be replaced because the cost of repair would be more than the purchase of a new washer. Regency told me to find someone to repair, pay out of pocket and they would only reimburse me $229.00. My last complaint is I had to pay $75.00 to cancel my policy. This company is a total rip of and if I could give them zero stars I would. I DO NOT RECOMMEND THIS COMPANY TO ANY ONE. Please pay more and get a reliable Home Warranty Company.

SCAM!!!! Our A.C. was starting to make loud noises and we got a contractor to come out though REGENCY to do the repairs and he quoted $2,200 to replace parts and REGENCY wanted proof of "maintenance" for the past 2 years from us in order to get it 100% covered. Who hires contractors to come out yearly and look over your A.C. for 5 minutes to tell you that everything looks good then slaps on a "all good" sticker on the units and then hands you with a $75 + bill (only dumb dumbs do)! My point is nobody knows when a unit or appliance with take a full dump on you. So now REGENCY only covered $125 of the $2,200. REGENCY IS A SCAM SCAM SCAM!!

Beware of Regency Home Warranty. Avoid Regency Total Warranty at all costs. It is the worst home warranty company I have ever experienced. I took out a policy last year and filed a claim when my refrigerator would trip the breaker and not work. First their third party technician did not show up for four days. He sent them a recommendation for purchase of a part (which I did not think was necessary because I think the problem was electrical because it was tripping the breaker). I was told there was no coverage. I asked for a second opinion and they said I would have to do it on my own. I would never again sign up with them. They were slow to respond and when someone finally came out the repairs were not covered under the policy. It's a horrible company. I will file a complaint with the BBB.

If a zero was a choice, I would give this home warranty a zero. Horrible customer services. They lie to you when you sign up but nothing is covered. They take your money and connect you with the worst businesses when reach out for service. They never reimburse you when they say they would. My microwave stopped working, I filed a claim and they said that they would reimburse me $150 but never did. It has been 2 months now and I have not received anything. I have all the documents and made countless calls and they keep lying 🤥 I had to pay $500 to replace the Microwave. This company is a scam and not trustworthy. My advice to people, do not trust them and make another choice. I was with Choice home warranty and they were better.

Regency was very quick to tell me what I wanted to hear and take my credit card information to start my coverage. They neglected to mention that the "repair or replace" is not as simple as it sounds. They refused to pay for a repair of my A/C system because "leaks are not covered", and the replacement part is only a fraction of what it costs to replace an appliance. You also have to buy a new appliance first and they will reimburse you after you send them a copy of the invoice for the new appliance. They only offered $100 to replace my stove and $185 toward the replacement of my clothes washer. A new washing machine cost $685.

We have had two claims with Regency Total Home Warranty. First one was last year for our washing machine and this most recent was 7/24/26 for our AC unit. We sent the diagnosis as requested by Regency rep and were denied coverage both times. So as everyone else here. We are trying to cancel the policy and they are going us the run around talking about we will owe them if we cancel. Policy terms state the policy will auto renew and when we called the number it list to have the auto renew shut off, the number is an invalid phone number. Then when we called the customer service line they tell us there is no auto renew. But after being scammed twice I believe there is an auto renew and they just don’t want to tell you. Still going to cancel and be done with this horrible company!

My fridge was not working and called the company on Thursday and made a claim. Repair called back Tuesday and came Wednesday but I had to pay for the diagnosis. Tech sent report same day Wednesday and waited until next week Monday for a decision to be made. Company agreed to pay for part costing $72 and I am responsible for $300 labor. So, why do we need to buy their warranty for?

Sales pitch was good and all lies. When he tells you that you can cancel at anytime, you can’t reach them 24/7 as advertised. I paid 1795.00 upfront for a 3 year policy, tried to cancel after 1 year because of the terrible service and they only wants to refund me 475.00. I would not recommend anyone to use this company.

Do not waste your hard-earned money on Regency Home Warranty. Selling the policy is the only thing this company does efficiently. The moment you actually need to file a claim, the entire operation falls apart.

Very disappointing experience with Regency Total Warranty. I filed a water-heater claim and experienced repeated delays. The first contractor Regency assigned said they had no technicians available and could not give me an appointment date. Regency then instructed me to contact Whitney Services for the repair. Whitney Services came to my home and repaired the water heater. After the work was completed, they attempted to charge me $230 and stated that they do not work with Regency Total Warranty. This was extremely confusing because I only contacted Whitney Services because Regency told me to do so. Regency should not direct customers to a company without clearly confirming whether that company is an authorized vendor and who will be responsible for payment. I was placed in the middle of a billing dispute after following Regency’s instructions.

The Regency Warranty company automatically charged my card to renew my account, which is an action we never authorized. Charged an unauthorized charge to my credit card. I have been waiting for three months to receive my refund. Despite calling every day, I am repeatedly told that I will receive a callback within an hour, which never happens. I have spoken with a manager named Bree, who stated she is the manager, supervisor, and owner of the calls, yet she refuses to transfer me to anyone else. The only response I ever receive is that someone will call me back, but no one ever does. I expect this issue to be resolved immediately and the unauthorized funds to be returned to my card.

Stay away from this company! It’s a scam. They never approve any repairs and make you pay 75.00 to cancel your policy.

WARNING TO HOMEOWNERS AND CONTRACTORS. I worked as a contractor for Regency Total Warranty, and I feel obligated to share my firsthand experience so others can make an informed decision. I've worked with numerous home warranty companies throughout my career, and Regency Total Warranty was, without question, the most unprofessional company I've ever dealt with. The lack of communication, accountability, and follow-through was unlike anything I've experienced in this industry.

I was misled by the sale representatives when I first signed up for their 5 yr plan. I attempted to cancel within 24-48 hours and was informed I should have read the terms and conditions on the website to know that I had to wait a year. This information is something that should be disclosed during the call and not hidden somewhere on the website. My year is now up and I’ve called. Been calling 3 weeks and all I’m told is a request to cancel has been put in. STAY AWAY FROM THIS COMPANY!!!!

This insurance company takes my money for nothing. I have an approved claim and now they are not sending me a check! I wait for 2 months for the money that was only 10% of the money I spent to fix my garbage disposal! I called them many times and talked to many of their employees and to somebody who said that is the manager, but didn’t give me an answer why I wait for the check for 2 months. Now they told me I have to wait 2 more months! So, you are going to receive the money for your claim in 4 months if receive it! I am not sure if they are going to pay me something! Feeling ashamed to buy the insurance from this company!

Well, I’ve had them for a few years, and never actually used them for anything!! But lately I have been getting many calls from different numbers. Scary. They claim they need my payment updated- yet when I look at my bank statement- the $ has already been taken out!!! But none of the numbers they left go thru! I need an accurate number to call!!

Buyer beware. This is the biggest mistake I ever made. Their plan is a rip-off. They don't cover even half of repair cost and even less. I have had 4 claims since being with them. Paid the service call fee of $65 and they have not repaired one appliances. First one they denied and I paid to repair my ac. The second was microwave which they offered $150 for a microwave. I paid almost $600 for stove. Original offer $250 which I paid $1100 for. Now washer that I paid $1200 for they're offering $250 for a $1200 washer. This modern day robbery.

First the sales representive requested that I should make a year's payment almost 2 months before service started, Then when I called to cancel their service, the sales person displayed an attitude, he then told me that they were charging me $100.00 for cancelling and they will not put the money back on my credit card and will send me a check; this began March 02 2026 and now it's it's July and still no refund.

I made the mistake of purchasing this warranty plan. Now I am out the money I paid each month in addition to the money that I paid to file a claim. The technician never showed up. I have wasted a lot of money and am very disappointed.

I purchased a total home warranty for 3 years and paid $ 1,350.00. This year they charged me the renewal fee of $549.00. I called them several times to refund my money. They gave me a claim number but never called me back or refund my money. Called again and then they gave me a 2nd claim number but never called me back. Finally I lodged a complaint with the BBB and to my credit card company. Two days ago I got my refund through my credit card company. Now I am trying to cancel my policy and get my money back but having a hard time to connect with the their billing department. I wouldn’t recommend this company even to my enemies!! Planning to lodge a complaint with the New York Attorney General’s Office.

I joined Regency Home Warranty 3/5/2026. I was talked into paying for a year home warranty despite my plea to let me go think about it and when he refused to leave me alone, I gave my credit card information (huge mistake). I had 2 service call request and each time it was an act of Congress to finally get someone sent out each time. I had to call back several times. After the second service call and very slow response, I decided to cancel. It's been 2 months of calls and emails to get my refund since I canceled the policy. I previously had AHS and never had any issue with them. Please be aware of this business. I had not received my refund yet. I’m still working on it. Every time I call about it; I get excuses .. My check will be sent out on Monday.. etc. PLEASE NEVER USE THIS COMPANY!!!! They are SCAMMERS!!!!

So hard to get in touch with person. Put on hold for long time.

My dryer is not working properly. I called Regency Total Warranty and they refused to repair or replace it. I was given excuses as to why they couldn’t from the age of the dryer to the repair company couldn’t find the parts because the dryer was too old. I read my contract. It states the dryer will be repaired or replaced. The contract doesn’t have a clause for age or parts that are not available. The gentleman I purchased my warranty from “Max” was quite delightful, professional and and answered my questions with clarity. My problems started when I actually needed to use the warranty. Regency Total Warranty always had an excuse and there was always a problem.

I had a home policy that I cancelled three months ago and I am still being charged for the policy. I was told there was a 75.00 fee to cancel that was not told to me three months ago. I’m not asking for the three months' money back but I definitely am not paying 75.00 to cancel when I never used the service. If this is not taken care of, I hope that I will not have to call my attorney to take care of the situation.

Horrible customer service and claims process! First, I was told a plumbing issue was not covered. After reviewing the policy, I called back because it IS covered. I was told someone would call me back in 48 hours to arrange a service call. 48 HOURS with water pouring into my bedroom. When I called and told them this was an urgent call, they told me to get my own service and submit the bill for reimbursement. That is exactly what I did, and they denied the claim.

If I could give a 0 I would. Worst company ever. Do not use. Have been waiting a MONTH for them to send someone to fix a Washer. Just keep sending to company that DON’T service my area thinking I will just forget it. I pay good money for a service that they are not doing. RUN the other way. Go to another company.

This company is a scam. They give you a price how much it will be monthly and sign you up. What they don't tell you is you have to pay extra for them to actually repair anything. My refrigerator went out & they said that wasn't covered, my ice machine stopped working. They said that wasn't covered either. They don't tell you about the extra amount so they can continue getting their monthly payments. I should have never left American Home Shield!!!

I had recently started a policy with Regency. The next day I noticed things I wanted to be covered were on their exclusion list. I called to cancel and the rep was not polite at all. When I asked if I would get the $249.99 I paid to lock in the rate for 10 years, he said it was not refundable. So paying $249.99 for one day of coverage tells me I made the right decision cancelling with them!

If I could give a ZERO rating, I would. They have horrible Customer Service. I have been trying to cancel my policy (which is up for renewal -they required auto pay and I want to make sure they don't charge anymore). I have called every day for over a week and have either been told my phone calls were not documented (and the call clearly states all calls are recorded - NOT TRUE obviously) or that someone would call me back. The one time that someone called me back, he was more interested in why there was no notes in my file instead of cancelling. He said he needed to research that first. Again, a week later, still no call back. If I have to spend more money to put a STOP PAYMENT at my bank, I will be even more upset than I am now. Super shady, but of course they were very attentive when I first bought the policy. Super shady, but of course they were very attentive when I first bought the policy.

Bought the warranty. 3mo later air quit. Called for service. Air tech came next day. Company he came from Comfort Central.. Air tech said he was to do an evaluate problem., take it back to his co. Last time I heard from Regency and Comfort tried for a week to contact both. No luck. Comfort Central doesn't exist. Stole 1350.00 from me.

I strongly recommend avoiding Regency Total Warranty based on my experience. I purchased a policy last year and filed a claim when my air conditioning system stopped working. The response time was very slow, and when a technician finally arrived, I was told that most of the necessary repairs were not covered under the policy. The coverage limitations were so extensive that I felt the warranty provided very little practical value.

There are two major disqualification with their coverage. The HVAC heating and cooling require providing 3 years of maintenance service on these system. New homes less than 3 years old would not be a problem. Older homes generally will not have maintenance records since there was no prior notification to keep records. So if you have an older house with no records available. The most they will payout for any repair is the cap of $175. The same problem will be seen in repair for every major appliance. The repair caps they will pay out are unrealistically low. This is by design to virtually eliminate their need to payout for any major repairs including system replacement.