Platinum Home Warranty

Platinum Home Warranty Reviews

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About Platinum Home Warranty

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Platinum Home Warranty services the Phoenix metropolitan area and its surrounding cities. This company offers repairs and replacements for everyday wear and tear with in-house technicians. Platinum Home Warranty also provides 24/7 emergency response and personal follow-ups to ensure your systems and appliances are running properly.

    Pros & Cons

    Pros
    • Covers systems and appliances regardless of age, make or model
    • Offers coverage for mobile homes and condos
    • Some plans cover labor on appliances and systems still under the manufacturer’s warranty
    Cons
    • Doesn’t include many kitchen appliances
    • Coverage caps on some systems and appliances
    • The kitchen fridge is not included in any lower-tier plans

    Platinum Home Warranty coverage and plans

    Platinum Home Warranty offers four home warranty plans: Standard, Standard Plus, Prime and Superior. This company also offers Platinum Plus, which provides extra coverage for things such as permit costs, slab leaks, disposal and recovery fees.

    Platinum’s home warranties have a 30-day warranty on work performed. This means the company will not charge you a service call fee to fix the same appliance or system within 30 days.

    Plan details

    Platinum’s home warranties cover a wide variety of systems and appliances. This company also offers extra coverage items with the three highest plans, such as haul-away, jetted tubs, enhanced garage door recovery and dishwasher racks, rollers and baskets if you go for the Platinum Plus upgrade. The biggest drawback is that the lower-tier plans don’t cover refrigerators.

    Platinum Home Warranty offers a variety of add-ons that can provide extra coverage for appliances and systems. You can purchase them at a yearly or monthly price, but you must contact the Platinum Home Warranty service team for monthly pricing options.

    What does Platinum Home Warranty not cover?

    Even though Platinum’s home warranties cover a variety of appliances and systems, the company has many limitations and exclusions. It only covers mechanical failure and damage due to normal wear and tear and excludes things like cosmetic damage.

    Here is a list of items that Platinum’s home warranties also don't cover:

    • “Acts of god”
    • Voided contract
    • Damage resulting from tampering
    • Damage from people, pets or pests
    • Unknown defects
    • Recalled items
    • Power surges or blackouts
    • Utility damage
    • Incidental damage
    • Inaccessible appliances or systems
    • Lack of maintenance or misuse
    • Inefficient systems
    • Electronics
    • Cosmetic surfaces

    Platinum Home Warranty coverage caps

    Before signing a contract, it is important to remember that Platinum’s home warranties have coverage caps. This means that the company will only pay up to a certain amount for parts and repairs, and then you are responsible for paying the rest.

    Here is a list of coverage caps that you’ll find in the contract:

    • Toilet replacement: Capped at $300
    • Plumbing systems: Capped at $1,000
    • Slab leaks in the foundation: Capped at $500
    • Water heater: Capped at $1,500
    • Electrical systems: Capped at $1,500
    • Refrigerator: Capped at $2,500
    • Kitchen appliances (except fridge): Capped at $1,500
    • Crane fees: Capped at $250
    • Haul-away: Capped at $100 per occurrence or $500 per contract term
    • Permits: Capped at $250 per contract term
    • Pools and spas: Capped at $1,500
    • Drip/sprinkler systems: Capped at $500
    • HVAC units: Capped at $2,000

    Platinum Home Warranty cost

    Platinum Home Warranty offers monthly and yearly payment plans for its home warranties, but you must contact the Platinum Home Warranty service team for monthly pricing. Each plan has a $75 deductible per service call, and you can expect to pay $425 to $750 per year.

    The ConsumerAffairs research team received a quote for $425 per year for the Standard Plan, $500 per year for the Standard Plus Plan, $575 per year for the Prime Plan and $750 per year for the Superior Plan. The company didn’t offer a monthly option.

    Platinum Home Warranty annual pricing

    Discounts

    Platinum Home Warranty doesn’t offer many discounts on its home warranties. However, if you choose the annual payment option, you will receive a 10% discount on the cost.

    Compare with competitors

    There are a few ways Platinum Home Warranty sets itself apart from the competitors. The Standard Plan includes many more appliances and systems than most home warranty companies. Unlike many competitors' plans, it also provides haul-away and crane fees. Platinum Home Warranty also sets itself apart because it provides a 10% when you buy the annual payment option.

    Platinum Home Warranty’s cancellation policy

    You can cancel Platinum Home Warranty at any time. To cancel your contract, you must send a written email to customerservice@platinumhw.com. After cancellation, you will receive a pro-rata refund minus benefits paid and administrative expenses.

    FAQ

    Where is Platinum Home Warranty available?

    Platinum Home Warranty is available in and around the Phoenix, Arizona, metropolitan area.

    Is Platinum Home Warranty legit?

    Platinum Home Warranty is a legitimate company based in Scottsdale, Arizona.

    How do I file a claim with Platinum Home Warranty?

    To file a claim, you can call 602-733-5000 or click on the “Request Service” tab and fill out the form.

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    Platinum Home Warranty Company Information

    Company Name:
    Platinum Home Warranty
    Address:
    16211 N. Scottsdale Road, Ste. A6A-478
    City:
    Scottsdale
    State/Province:
    AZ
    Postal Code:
    85254
    Country:
    United States
    Website:
    platinumhw.com

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