Platinum Home Warranty Reviews

Platinum Home Warranty offers four home warranty plans: Standard, Standard Plus, Prime and Superior. This company also offers Platinum Plus, which provides extra coverage for things such as permit costs, slab leaks, disposal and recovery fees.

Platinum’s home warranties have a 30-day warranty on work performed. This means the company will not charge you a service call fee to fix the same appliance or system within 30 days.

Plan details

Platinum’s home warranties cover a wide variety of systems and appliances. This company also offers extra coverage items with the three highest plans, such as haul-away, jetted tubs, enhanced garage door recovery and dishwasher racks, rollers and baskets if you go for the Platinum Plus upgrade. The biggest drawback is that the lower-tier plans don’t cover refrigerators.

Platinum Home Warranty offers a variety of add-ons that can provide extra coverage for appliances and systems. You can purchase them at a yearly or monthly price, but you must contact the Platinum Home Warranty service team for monthly pricing options.

Even though Platinum’s home warranties cover a variety of appliances and systems, the company has many limitations and exclusions. It only covers mechanical failure and damage due to normal wear and tear and excludes things like cosmetic damage.

Here is a list of items that Platinum’s home warranties also don't cover:

• “Acts of god”
• Voided contract
• Damage resulting from tampering
• Damage from people, pets or pests
• Unknown defects
• Recalled items
• Power surges or blackouts
• Utility damage
• Incidental damage
• Inaccessible appliances or systems
• Lack of maintenance or misuse
• Inefficient systems
• Electronics
• Cosmetic surfaces

Platinum Home Warranty coverage caps

Before signing a contract, it is important to remember that Platinum’s home warranties have coverage caps. This means that the company will only pay up to a certain amount for parts and repairs, and then you are responsible for paying the rest.

Here is a list of coverage caps that you’ll find in the contract:

• Toilet replacement: Capped at $300
• Plumbing systems: Capped at $1,000
• Slab leaks in the foundation: Capped at $500
• Water heater: Capped at $1,500
• Electrical systems: Capped at $1,500
• Refrigerator: Capped at $2,500
• Kitchen appliances (except fridge): Capped at $1,500
• Crane fees: Capped at $250
• Haul-away: Capped at $100 per occurrence or $500 per contract term
• Permits: Capped at $250 per contract term
• Pools and spas: Capped at $1,500
• Drip/sprinkler systems: Capped at $500
• HVAC units: Capped at $2,000

Platinum Home Warranty offers monthly and yearly payment plans for its home warranties, but you must contact the Platinum Home Warranty service team for monthly pricing. Each plan has a $75 deductible per service call, and you can expect to pay $425 to $750 per year.

The ConsumerAffairs research team received a quote for $425 per year for the Standard Plan, $500 per year for the Standard Plus Plan, $575 per year for the Prime Plan and $750 per year for the Superior Plan. The company didn’t offer a monthly option.

Platinum Home Warranty annual pricing

Discounts

Platinum Home Warranty doesn’t offer many discounts on its home warranties. However, if you choose the annual payment option, you will receive a 10% discount on the cost.

Compare with competitors

There are a few ways Platinum Home Warranty sets itself apart from the competitors. The Standard Plan includes many more appliances and systems than most home warranty companies. Unlike many competitors' plans, it also provides haul-away and crane fees. Platinum Home Warranty also sets itself apart because it provides a 10% when you buy the annual payment option.

You can cancel Platinum Home Warranty at any time. To cancel your contract, you must send a written email to customerservice@platinumhw.com. After cancellation, you will receive a pro-rata refund minus benefits paid and administrative expenses.