First Premier Home Warranty Reviews

As a first-time homeowner, I wanted to make sure I had a safety net for unexpected repairs, and First Premier Home Warranty has been the perfect choice. Over the past year, they’ve helped me with two major issues: a leaky plumbing system and a broken refrigerator. Both times, their claims process was quick and easy, and the technicians they sent were highly skilled. If you’re looking for reliable home insurance coverage, First Premier Home Warranty is the way to go.

I’ve been a customer of First Premier Home Warranty for over three years, and they’ve never let me down. From appliance repairs to plumbing issues, they’ve consistently provided quick and reliable service. Most recently, my water heater stopped working, leaving me without hot water. I filed a claim online, and their team promptly scheduled a technician to come out. The technician was friendly, and efficient, and resolved the issue within a couple of hours. I appreciate how transparent they are about their coverage, and their customer service representatives are always helpful and kind. Their plans are reasonably priced and offer comprehensive coverage, making them a must-have for any homeowner.

Julian ** was an exceptional salesperson who had patience and excelled in finding the best plan for me and added services. We purchased a 5-year plan with the service call reduced in half compared to my current warranty home service, which will expire soon. We are happy with the purchase and will revisit it for a follow-up in the next 6 months to provide another review. The one we have with Dwellings that will expire this coming July charges $80 per service call and the annual Home Warranty is $900 per year.

I had HSA WHICH is owned by American Home Shield for 15 years with 12 properties. They became worse and worse and worse not answering and don’t care and a scam. I would love to explain in detail. I switched after 15 years to First Premier and was hesitant thinking all the same. I was wrong, it’s been only 3 months and they are the best! Answer the phone in the USA and polite and yes they DO COVER. It is a pleasure so far. We will see in the future but for now night and day difference. American Home Shield is the largest but one of the worst, thanks First Premier, so far so good.

Mr Steve ** was helpful and very clear. He was also friendly when it came to providing me with plans that fit my needs for my house. I want to say thank you. When it came to personal experiences with the company and how it was resolved he spoke a great deal of first premier warrant. I also like how if there is a problem First Premier will send some one out the same day to diagnose the problem.

It was easy to sign up but I have not yet had occasion to request a service call. I like the higher maximum paid, especially compared to the competitors as well as the lower charge for the initial service AND the lower annual cost.

First Premier Home Warranty does not deliver on their promises while they continue to take customers' money. I filed a claim for plumbing issues. I had to pay the first technician the $75 call fee he was recommended by First Premier but not contracted to work for them. They referred another tech who came, collected another $75 fee and cannot come out to fix anything because First Premier denies receiving quotes from him the three times he sent it. I have cancelled my policy and will referring this case to the Texas Department of Insurance.

If I could pick Zero stars I would. I have been through several companies over the years for extended warranty on our home. This is The WORST by far the customer service is Horrible you call and get out on endless hold just to have the call drop and to start over. And when you do need to use their services you told they need 36 months of maintenance records for them to cover anything. Do not waste your money or time on this Horrible company.

Do NOT purchase this home warranty! They will give you a repair contact, but you will probably have to reach out first. First Premier requires that company comes onsite to give an estimate, then they have to email the estimate to First Premier, then after a few days you will get a response, if you are lucky. More than likely they will find a way to deny your claim or give you only a fraction of the repair cost. Then you have to schedule for the company to come back out to do the work. By this time several weeks have passed. They are a scam of a company.

I have no idea how good this warranty company is... but I DO NOT NEED IT and I receive a half dozen emails a day from someone supposedly or surreptitiously representing the company. I have tried everything to stop this email spam. My wife and I would NEVER use this company.