First Premier Home Warranty Reviews

No claims yet, but I was assured everything is covered, and I even took coverage for my computer! The Rep was professional and got me the Best price for my coverage! I was told they even cover our Boiler! So here we go, we are covered by First Premier Home Warranty 2026

I spoke with Mario concerning Bi-Polar AC not seeing my approved work order. He confirmed that it had been approved and wasn't sure why Bi-Polar didn't see it. I explained that this was my 2nd call to First Premier and the wait time was over 30 mins. I asked if he could please call Bi-Polar to let them know it was approved. He resent the email, placed me on hold and spoke with Bi-Polar to confirm that the work order was approved. Mario took the extra step to ensure my needs were met. He provided great customer service.

Mario was extremely professional and very serious about fixing my problem that I had with the AC company that came out yesterday. The serviceman told me that my AC drain was clogged and it was NOT covered by my home warranty - but he could take care of it for an additional $185.00. I told him NO, gave him a $75.00 check and he left me, a 76 year old woman with cancer with NO AC. Mario is having the serviceman diagnosis in writing and he is coming back to blow out my AC clogged drain. It's so unusual to get this type of Customer Service these day, I certainly appreciate Mario and his work ethic. Thank You.

My ac went out this past week. I called up First Premier and they sent out a technician to assist, and he was able to install the Freon needed to get back up and running. Thanks, guys for assisting in my claim. Will be referring over my neighbor.

Cheaters and scoundrels. Will serve you once or twice. That's all! Afterwards - keep on calling them, they won't even pick up. Recommendable if you want to get RIPPED OFF!!!

These people are crooks. They don’t follow through on fixing your appliances. It’s been two months and I have not received a check yet. You wait on hold for over 45 minutes and then they hang up on you.

Biggest scam I have seen, I let these people convince me to change to their company and they had done nothing but lied about their service, it's been 2 months since I made a claim with them. Haven't heard nothing yet, on top of that the claim was for a plumbing issue and it cost me 450 dollars out of pocket because I could not wait until they could find someone to come out. Had to go ahead and get someone or have a lot of water damage to my home. They said they was going to reimburse me if that what I needed to do, they only offered me 150 dollars, and it's been over two months, and they still haven't paid me that for my claim.

I become very disappointed and upset... No one answers the business phone... Have been hung up on. This company needs to hire staff to answer phone and take care of claims as they come in. This is not good business. Also don't follow up with claimants after customer submit paperwork required? Not good.

One star is too high. I purchased a 5 year home warranty from this fraud/scam company for over $2500. with a $45 copay, I was told I would be covered for 6 years, I put in a claim after about 2 months for my TV because I also had electronics coverage when I got the warranty I was told there was no copay on the electronics. I was offered $150. For the TV I said ok, After 41/2 Months of calling, Multiple hang ups, Unlimited lies from the NOT customer Service reps, I received a check only problem is it was $105. Not the $150. We agreed on.

I placed a service call over a month ago and paid the fees for the contract and up till today August 5th, 2026 my Air condition is still blowing hot air and we couldn't get hold of anybody to give us any information yes, no or maybe... This is truly not acceptable. Please cancel my contract as I've accepted my loss... This is my very 1st service call after 3 monthly payments and your contractor's copay of $60.. Thanks.

This place is a total scam. They promise coverage and a pro rated refund policy. You cannot actually get a hold of anyone to start any claim and when you do they say most things are not covered. I try to cancel it and they charge a $1774 "administrative fee" for having the 6 year policy 6 months.

I signed up with First Premier Home Warranty after being promised good coverage and that they would cancel my existing warranty. They never canceled the old policy, so I ended up paying for two warranties at once. When my dryer broke shortly after coverage began, I paid a $75 service fee, only to learn that most repairs were excluded. Their contract has so many exclusions that the coverage was far less than I was led to believe. Customer service was difficult to reach, and I experienced rude treatment, and calls were disconnected. When I decided to cancel, I was told I had to pay another $75 fee. My experience was frustrating, expensive, and disappointing.

I was told that this home warranty with First Premier Home Warranty would cover repair or replacement of items. I had an indoor icemaker on my Samsung refrigerator that stopped working at First. PREMIER sent the technician out. He couldn’t fix it. Need to be replaced and they sent me $90 and it cover it your Claims close on acceptable.

Filed claim was told tech would call me. Never did so I called him. He said he had not received any work order from Premier. Tried to contact Premier several times unsuccessfully so I'm at wit's end. Would you please contact me by phone at **.

I've had First Premier Home Warranty for about 5 years now. In May of this year, I had to have my dryer repaired. After a few weeks, I finally had a technician come out. He submitted the bill to First Premier and apparently it was too expensive to fix. I was told if they couldn't fix it, they would replace it. When we first purchased our warranty. They offered me $160 buyout. This was back in May, and I have yet to receive any money. I've called numerous times, and they keep telling me that it'll be the following week. Now, when I call, I think my number is blocked because it constantly stays on hold and plays music. Somebody does get on the line, and I say I'm checking on a claim; they hang up on me. One person told me not to call the number back anymore. Very dissatisfied with this company. They suck. They should be sued and closed up. I will be contacting the attorney general's office here in Florida and filing a complaint with them.

First time using. Tech was set on his day and time and was not flexible so I got my own tech which did repair after it was approved. I paid tech now getting reimbursed is a nightmare. After wait 3 weeks for a check I called, now they tell me I need to fill out a form which they would send over in 5 minutes. 1 hour later I called again and get the worst rep I have ever spoken to. He said his name was Casmere which I don't belive and said to me "I can make this very hard for you. You don't know what I can do." The worst

FOR THE LOVE OF GOD, AVOID THIS COMPANY. If you do one thing this year, do not do business with this company. I have been locked into a multi year contract that was prepaid and filed a dishwasher claim in Dec 2025. Now 7 months later, and 5 months since they approved my cash-in-lieu, they have refused to send me a $200 payout. If the company can't afford a $200 payment, they will be out of business soon. This company is run by absolute trash humans and operate in many states where they are not authorized to do so. If you've been a victim, please consider filing a claim with the Federal Trade Commission and the attorney general of your state. Until these crooks are put out of business, they will keep taking money and not honoring their agreement.

I purchased the Platinum plan from March 2024 - March 2026. This is supposed to be their best plan. I paid for the full year, for two years. During this time, I made four claims. One for my HVAC system, it needed the outside AC unit replaced. This company had a contractor come to my house, completely disassemble the outside unit only to later deny the claim. I had to pay for the replacement ($2200.00). Next my inside central unit broke and needed replacing. Again, a contractor was sent out to disassemble the unit only to find out later that the claim was again denied. Cost me $1800.

First Premier Home Warranty has not honored the terms of its agreement. I had been a customer for more than a year before filing a claim on 04/14/2026 to repair the aerator in my septic system. It took about a week for a contractor to come to my home and inspect the issue. In fact, two contractors came, and each provided a different recommendation for resolving the problem. After another week, First Premier Home Warranty decided to offer me a cash-in-lieu payment instead of completing the repair.

Stay away, Stay Away, STAY AWAY!!! Their Sales Reps are personable and smooth talking but once you have purchased a plan, the customer service ends. I purchased two warranties from them, one for me and one for my daughter's home, and paid the entire annual premium upfront with a promotional offer of 2 extra "free" months on each warranty. They told my daughter that she did not have a warranty when she needed to file a claim 3 1/2 months later and again, the very next week when she needed to file another claim. Finally, after contacting her own service tech and the repairs being complete, I was able to get the claims established and confirmed with First Premier. I submitted the invoices for payment as instructed.

I canceled my newly purchased policy on the same day. Twice they refused to refund my money falsely claiming I had no right to a refund. I had to get the state insurance commissioner officer involved. I discovered that their license to sell policies in my state had been revoked.

Horrible, is a scam. The customer care is horrible. I only be a month with this company, horrible. Multiple properties: big mistake.

I purchased a warranty from this company in January 2026, expecting timely and reliable service when I needed it. Unfortunately my experience has been extremely disappointing. When my washer and dryer both failed within a day of each other, I promptly opened a service claim via phone call and email. I was advised that I could only open up 1 claim at a time but once the 1st claim was resolved we would immediately start the 2nd claim. The assigned contractor scheduled an appointment but did not show up. After I contacted the contractor I was told they were delayed in Macon and asked if we could reschedule. After that communication stopped completely. My calls and texts went unanswered, and I was unable to get and meaningful response from the contractor or the warranty company.

Paid my premium monthly. Placed a claim on my stove top. Wasn't worth fixing. Gave me a cash offer 'cause they wouldn't replace it. Still waiting 4 months for my cash offer. 6/26/26

I submitted a request to fix problems with my dryer exhaust duct. The technician arrived within 24 hrs to inspect. I was informed that First Premier Home Warranty had to approve the repair. Seven days later, still unable to make contact with FPW for a series of drop calls, static on phone from three different phones and was told they just could not hear. I contacted the technician office to whom I had satisfied the $60 fee, and same related they were still waiting on approval 3 to four days later. It is now past eight business day and today drop calls. I requested a text but have not received.

Former customer of this company. Thankfully I was able to get out of my contract. Absolute worst company I’ve ever dealt with. Rude agents, poor communication, horrible customer service, long delays in getting money back. My money from my one and only claim was three months late and I had to call incessantly to finally receive it. My refund from cancelling my policy was also over a month late. One of the agents I spoke with actually told me that he would make sure I wouldn’t receive my money. Horrific company. I’m hoping to want people before they do any type of business with them. Honestly have nothing positive to say about them.

They sent me one name and phone number of a technician from Moore mechanical and they do not work with Home warranty program so I called them back. They were going to send me the name of another technician but I haven’t heard nothing back yet and it’s been almost 2 weeks and the weather is getting hotter.

Total scam company. Absolutely horrible customer service. They will do whatever they can to deny a claim. Even worse if you try to cancel next to impossible. 6 weeks to deny a dishwasher claim now saying not covered but will not send any documentation to support why.

Worst company I ever dealt with. Phone hang ups, dropped calls, they don’t answer the calls and when they do you get hung up on. Pre approval is also a joke. They send you step by step instruction for pre approval the telephone number is not First Premier. It’s a Lab in California. So you’re unable to get the pre approval before the work is started even if it's an emergency like a pipe burst in the wall. They tell you it will take 24 to 48 for an approval even if it’s an emergency. This company all I can say is stay away. They're not with the aggregation. After all this then they want a $75 fee to cancel your contract.

Misleading information, poor claim handling, and unresolved service. I signed a 3-year coverage contract with First Premier Home Warranty. My claim started on April 15, 2026, and since then my experience has been extremely frustrating and unprofessional. The first technician was dispatched to my home, and I paid the required copay directly to him. He diagnosed the issue, explained which part needed to be ordered, and told me he would return within a few days to complete the repair. However, after that visit, I never heard back from him. About a week later, I attempted to contact the technician but received no response. I then called the warranty company to follow up and was informed that the technician had never submitted an invoice. I was told customer service would contact him to resolve the issue.

Reading all the reviews from different websites, it seems like Josh is the only employee. I filed a claim for my refrigerator. They assigned a technician right away. I called the technician and left a message. I called the technician’s company and left a message. I’ve emailed. I never heard back. I asked First Premier for another technician. This time they assigned someone who specializes in AC/HVAC. They do not fix refrigerators. I never heard from First Premier again. Now I am trying to cancel my policy. They told me that I need to send an email. I tried sending an email from 2 separate email accounts several times over 2 days. I emailed Josh and he said that it must be a problem on my end. I will contact my credit union tomorrow to stop any further payments. What a joke!

Updated on 07/08/2026: If I could give negative 5 stars, I would. The company responded to my review asking me to reach out to discuss. I tried calling today: 2:04 p.m. MDT — On hold for 6m 6s before the call was terminated on their end with no answer. 2:11 p.m. MDT — On hold for 16m 54s before the call was terminated on their end with no answer. 2:28 p.m. MDT — On hold for 1m 39s before the call was terminated on their end with no answer.

I work for an appliance repair company that was contracted by First Premier Home Warranty to go and diagnose the appliance for one of their customers. We charge $70 to diagnose the appliance, and waive that if the repair is done. First Premier told us we could only collect $45 from their customer and that we could bill them for the rest. It has been 5 months and they haven't paid us for any of the 5 jobs we went to for them in that time. They denied every claim their customers made for bogus reasons. They lied and said it was because my company had never reached out to them (our system shows the emails arrived and were opened by them). We had one of their customers calling us for a full month while he tried in vain to get his claim accepted by them. I've never once had them answer my call either. I usually give up after being on hold for 30+ minutes.

I had a very bad experience due to lack of service calls response. Four claims were denied because nor of the technicians, either don't service my area or don't want to service thru First Premier. When I request the cancelation just within 30 days they denied the full refund of my 5 years contract. Neither they reimbursed the payment I made to my own technician after I sign the pay in lieu of...This company is a fraud. They never respond to your complaints. I'm giving one star since I have a lower option to give.

I would give this company negative stars if I could. They are a scam. They keep you waiting forever. And when repeatedly called about my claim the rep said he’s doing me a favor by sending me the “cash in lieu” form that was supposed to be sent out last week at minimum if not before. Do not waste your money here. They do not fix anything. Costs $45 for a technician to come diagnose and they will pay cash in-lieu at $50 what a scam. So to get $5 dollars from them, I’ve had to wait a month and they won’t even fix anything. Absolutely ridiculous.

This company is horrible. I paid my policy for 4 months and then when my gas furnace broke down I gave them a call and they told me they couldn’t fix it because I needed it six weeks of Maintenance records, which is ridiculous because no other company that I had before required Maintenance records also when I cancel my policy, they didn’t refund for almost a full month that I already paid but also they charge me $75 cancellation fee on top … Wow this company is a rip off, no wonder they have a 2.1 star. I’m so glad I’m walking away from them, and I’m going back to American Home Shield. You pay more, but there is no surprises. They really take care of you. Bye-bye First Premier scam!!!

More often than not, 15 minutes to answer the phone, then if lucky, they won't hang up. Then, usually, an agent with a broad accent. The claim process is less than transparent for the homeowner or the company assigned for the repair. Will cancel if my current claim is ever resolved.

Updated on 07/15/2026: Refuse to pay on a claim that was approved by their own staff. The company is poorly run, no ownership or accountability by anyone and zero concern for their clients. They even completely disregarded BBB and still NEVER paid me what I'm owed. So obviously, they can now keep the $140 they owe me. Apparently, NONE of them are intelligent enough to understand that negative reviews will lose more customers than positive reviews will ever gain. So my mission continues.... To let them have the "win" of keeping what they owe me while I continue to slander their name by simply reporting the truth.

First Premier home warranty said that they cover everything but it's definitely untrue. I filed a claim in March and got a response and was told that a technician would get with me soon, so I received an email stating that a technician has been dispatched and gave me the information. Well 3 days go by and I hadn't heard anything so I contacted the technician myself and was told that he doesn't work for that company. Called FP back and told them the situation and got told the same thing again and thus time they were sending one in and immediately the next day well same thing happened except this one basically said they scammed him so he doesn't work for them anymore. Got a 3rd technician and the company doesn't even exist. Since then I've gotten the run around from FP with the customer service reps picking up and hanging up, holding the phone breathing into it.

Very bad customer service, very long wait times to speak to a representative, some of them were very rude and inconsiderate, made me wait several days/weeks for them to review the claim, once I finally got a rep on the phone he mocked me and laughed at me for asking for an update, he stated I already was paid which was completely false. Worst company I've ever dealt with...STAY AWAY FROM THEM!!!