First Premier Home Warranty

After years of being let down by another popular home warranty company, I spoke to David at Premier Home Warranty and he was so helpful at answering my questions and addressing my concerns about rates and coverage. This company strives to provide exceptional service at an affordable rate, and my only regret is that I didn’t make the switch sooner.

Joe ** was great. He was really good about giving me all the information that I needed in a quick and straightforward fashion and he made the 5 Year Plan offer really hard to turn down, although normally I would turn down those kind of offers. However, because he was so straightforward and honest about the coverage I felt comfortable enough to commit to 5 years upfront knowing that he would be my direct salesperson. I'd give him a raise if I were in charge of that.

Michael ** was the person that help guide me. He was extremely patient with answering all my questions and even gave me a couple days to think things over with hassle or overselling. I asked that he call back in couple of days expecting to never hear from him again, and like clockwork he call me back...I felt no pressure and he was very thorough with explaining the services and cost. I felt good about our conversation and decided to become a client.

Purchasing a home warranty is an easy decision. It is so important to have peace of mind in the various systems associated with today's home. It increases the likelihood that a qualified technician will be contacted in the event that something breaks. It decreases the opportunity for the consumer to go It alone and find an unqualified technician based on their price quote to do it for less. I am pleased as a person with a family to care for that a service like this is available and to know that I am covered in the likelihood that Murphy's Law presents itself.

In looking for a Home Warranty I was in contact with 6 companies. I chose 1st Premier not only for the excellent value but also for their demeanor in dealing with me; no pressure tactics, no hassles, no sales hustle. Roy and Jason were patient, honest with me, helpful and thorough. If you're in the market for a Home Warranty I highly recommend you check out 1st Premier!

Updated on 09/20/2022: Please take my word for it. The problem has been resolved...oh my god I don't know what else to say resolved resolved resolved resolved. What else can I say. The problem is resolved.

I signed up for the plan and paid $42 on 7/20/22. I was also charged on 8/20/22 for $42. I had to wait 30 days to file a claim, which I did on 8/22/22 for a plumbing concern. I filed claim #700 and was assigned a plumber on 8/23/22. However, the plumber never returned my call or came to my home. I called First Premier and they assigned another plumber, who also never returned my call or made an appointment. He even said the warranty company contacted him but didn't state they were a home warranty company.

I just switched from another company to First Premier due to same coverage at greater value. Also Customer Service Rep was extremely knowledgeable, professional, polite and prompt! They worked with me to assess my needs to get me the best plan for my budget while making certain my needs were met!

Salesperson was very Professional at this field, it explain every detail, answer any questions that I asked, explains all the services that the Company has, gives incentives to the Client at the first time, it gives 2 months free after getting the Home Warranty for a year, it explains also about Citizen and Seniors discounts, etc, etc.

Felt that Micheal ** did a great job in explaining the plan to me and prices for such. I feel your plan offers more the three other plans I looked at and your price for such is very affordable for the average owner such as myself.