First Premier Home Warranty Reviews

The moment you've paid the premium, you forget about their service. They won't pay back the check, and they won't help to get the proper service provider. They don't take responsibility for the repair cost. Now, if the repair costs you $500, they simply deny and say, 'Take this $170 and get it done!' How funny is that!

The communication is terrible. The service if you have service terrible. 2 months I tried to have service to my freezer with no affords. Finally when I cancelled my service they stole my refund after I signed my cancellation form. Nowhere to get my refund after I paid $600. I got 0 for 3 months of coverage. This is terrible.

Worst company I have EVER dealt with. Ever. Will lie and misdiagnosed with avoid responsibility. Will ko wow appts and hang up on you. Never cover what they say they will cover. Do NOT PURCHASE FROM THEM.

I am writing to file a formal complaint regarding my recent experience with First Premier Home Warranty, both in how my claim was handled and in the conduct of one of your employees. An employee named Tessma was rude and disrespectful to my wife and disconnected the call on her twice. When I spoke with him, he refused to provide an employee ID number, accused me of submitting a false or fraudulent claim, and stated that he could complete the work himself for a lower price because he is an electrician in New York—despite the fact that my home is located in Mableton, Georgia. This behavior was unprofessional and completely unacceptable.

I have couple of polices in two properties, one of the worst ever customer service. All that they do they send the tech collect the fees and deny the claim. Don’t you ever insure with them. I have four open claims with them. They never accept responsibility and today the customer service hang up the phone on my face.

You will get a fast talking salesperson like Steven ** and if you buy a policy and have questions you will not be able to reach anyone by phone on the weekends. If you happen to need to cancel your policy - it is very difficult and if you get Steven ** - he will be rude and unprofessional to you. I would not recommend this company if good customer service is what you are after.

If I could give them -1000 Stars, I would. I would not recommend this company to my worst enemy. The customer service is horrible. They don't half answer the phone, rude, say they will respond to email and don't, don't have a good record keeping system, they don't communicate with contractors and MOST of all they don't pay claims. I've submitted 4 claims and they denied all four. Total waste of money. One of the Technicians told me not to go with this company.

Absolute worst customer service ever. They yell at you, refuse to answer questions, do not give you their name or ID#, do not let you speak to a supervisor, and hang up on you.

I had a great experience with First Premier Home Warranty. The sign-up process was easy, coverage was clearly explained, and their customer service team was professional and responsive. When I needed service, the claim process was smooth and the contractor was scheduled quickly. It’s a relief knowing my appliances and systems are covered without any hassle. Overall, solid coverage, fair pricing, and dependable service. I’d definitely recommend First Premier Home Warranty to anyone looking for peace of mind.

These people are scams. They make promises and don't keep them. I made two claims about 4 months ago and was told that they will pay for those claims because they could not be fixed. One is for my septic tank clean out and the other for my stove control board. They kept promise 4 times to send payment. I never receive a check. They keep telling me 45 days every time I call. Do not make a mistake and waste your money with this company. They are a bunch of thieves.