First Premier Home Warranty Reviews

I had HSA WHICH is owned by American Home Shield for 15 years with 12 properties. They became worse and worse and worse not answering and don’t care and a scam. I would love to explain in detail. I switched after 15 years to First Premier and was hesitant thinking all the same. I was wrong, it’s been only 3 months and they are the best! Answer the phone in the USA and polite and yes they DO COVER. It is a pleasure so far. We will see in the future but for now night and day difference. American Home Shield is the largest but one of the worst, thanks First Premier, so far so good.

Steven explained the process of the home warranty very well and answered all My questions. He took the time to Find the best rate for me and provided multiple options that was affordable to Me. He also gave me examples of what a timeline would look like if our refrigerator would stop working and explained what would be needed, including how long I would have to wait for the new part. He also explained how my home is in the geeen zone, indicating that there are many different service providers in the area to contact when needed.

I had searched for several home warranties in addition to using the top-rated companies. Home warranties have strict limitations on what they will cover and, if covered, how much they will reimburse. Most of the top-rated home warranty companies are so expensive to have that the monthly fee or service fee could potentially hinder calls to fix problems in the home. But First Premier has reasonable monthly and service fees in the industry. It's reasonable enough that if you used another home warranty at exorbitant prices, it's worth it to try First Premier to gain the same quality of service as the big-named brand companies that can pay for the advertisement to get you there, First Premier will be your knight in shining armor to bail you out. Try First Premier, and you'll be pleased.

If the company performs as stated if and when I need them, then I'll be happy with them. Ted and Joe were very pleasant to speak with and did what they said they'd do. Only time will tell if they deserve my business or not. I had been with American Home Shield since 1985 and had been relatively happy with them up until April 2023 when I experienced a 9 month delay in having an appliance replaced. I initially thought that it could have been a supply chain issue but soon discovered that GE was selling the appliance that AHS promised to provide me with.

Helpful. Wish I could have gotten a lower price and service fee without having to buy multiple years of coverage in advance. Fred was polite and helpful and was willing to work with me which many do not. Wish Fred all the best moving forward and hope I am satisfied with your plan over time when I actually have more experience working with your company. You really should send the Full Terms and Conditions via email upfront so the customer can read all the details before they sign up in order to minimize any misunderstanding.

I was contacted multiple times by First Premier Home Warranty before deciding to give them my business, paying $39/month for a home warranty that covers appliances and more. However, my experience with their service has been nothing short of frustrating. The real test came when my over-the-range microwave broke. After calling First Premier three times, I was finally given the contact information for a technician — only to find that the number was disconnected. The second technician came, didn’t even try to troubleshoot properly, and simply agreed with my diagnosis, charging me a $75 fee without doing any real work.

This First Premier Home warranty have horrible customer service and care less about customer. I’ve had a claim with them it took more than 4 weeks in a hot summer time when my air conditioner went bad due to normal wear and tear and still we have not resolved the matter until now. Now I have a furnace problem they don’t even pick up the phone and me and my family, small kids are freezing and these guys don’t even care. “THEY ARE A SCAM IN A NUTSHELL”

I will NEVER use them again!!! I was alerted by my utility company that I had a leak. I found the leak and filed a claim. They emailed me the name of the plumbing company that's supposed to take care of the leak. However, the plumbing company complained to me that they've told my warranty company multiple times that they won't do business with them!! First Premier company has had me on hold over 30 minutes and won't respond to my email either!!! I've paid every month on time and don't receive help in a timely manner!

First Premier Home Warranty makes getting repairs fast and easy. When my washing machine stopped working, they scheduled a repair quickly, and the technician had it fixed in no time. Their quick response and efficient service make them my top choice for home warranty coverage.

First Premier Home Warranty has been a great support for all of my home repairs. They’ve handled everything from my dishwasher to my air conditioner, and each time the process has been smooth and stress-free. Their service has been a lifesaver, especially during unexpected breakdowns.