First Premier Home Warranty Reviews

They're impossible to work with. They never sent me a copy of my policy. They rarely answer the phone and never respond to email. They paid out only a fraction of the one claim I filed. And now that I've cancelled my policy, they won't send my prorated refund. Every time I get them on the phone, they say they'll "send that check out tomorrow."

I work for an appliance repair company that was contracted by First Premier Home Warranty to go and diagnose the appliance for one of their customers. We charge $70 to diagnose the appliance, and waive that if the repair is done. First Premier told us we could only collect $45 from their customer and that we could bill them for the rest. It has been 5 months and they haven't paid us for any of the 5 jobs we went to for them in that time. They denied every claim their customers made for bogus reasons. They lied and said it was because my company had never reached out to them (our system shows the emails arrived and were opened by them). We had one of their customers calling us for a full month while he tried in vain to get his claim accepted by them. I've never once had them answer my call either. I usually give up after being on hold for 30+ minutes.

I had a very bad experience due to lack of service calls response. Four claims were denied because nor of the technicians, either don't service my area or don't want to service thru First Premier. When I request the cancelation just within 30 days they denied the full refund of my 5 years contract. Neither they reimbursed the payment I made to my own technician after I sign the pay in lieu of...This company is a fraud. They never respond to your complaints. I'm giving one star since I have a lower option to give.

I would give this company negative stars if I could. They are a scam. They keep you waiting forever. And when repeatedly called about my claim the rep said he’s doing me a favor by sending me the “cash in lieu” form that was supposed to be sent out last week at minimum if not before. Do not waste your money here. They do not fix anything. Costs $45 for a technician to come diagnose and they will pay cash in-lieu at $50 what a scam. So to get $5 dollars from them, I’ve had to wait a month and they won’t even fix anything. Absolutely ridiculous.

This company is horrible. I paid my policy for 4 months and then when my gas furnace broke down I gave them a call and they told me they couldn’t fix it because I needed it six weeks of Maintenance records, which is ridiculous because no other company that I had before required Maintenance records also when I cancel my policy, they didn’t refund for almost a full month that I already paid but also they charge me $75 cancellation fee on top … Wow this company is a rip off, no wonder they have a 2.1 star. I’m so glad I’m walking away from them, and I’m going back to American Home Shield. You pay more, but there is no surprises. They really take care of you. Bye-bye First Premier scam!!!

More often than not, 15 minutes to answer the phone, then if lucky, they won't hang up. Then, usually, an agent with a broad accent. The claim process is less than transparent for the homeowner or the company assigned for the repair. Will cancel if my current claim is ever resolved.

WORST company in business... PERIOD!! They are happy to take your money for the policy up front, but file a claim, even after THEY approve it, and see how much fun it is getting them to honor it. This company is an absolute SCAM!!

First Premier home warranty said that they cover everything but it's definitely untrue. I filed a claim in March and got a response and was told that a technician would get with me soon, so I received an email stating that a technician has been dispatched and gave me the information. Well 3 days go by and I hadn't heard anything so I contacted the technician myself and was told that he doesn't work for that company. Called FP back and told them the situation and got told the same thing again and thus time they were sending one in and immediately the next day well same thing happened except this one basically said they scammed him so he doesn't work for them anymore. Got a 3rd technician and the company doesn't even exist. Since then I've gotten the run around from FP with the customer service reps picking up and hanging up, holding the phone breathing into it.

Very bad customer service, very long wait times to speak to a representative, some of them were very rude and inconsiderate, made me wait several days/weeks for them to review the claim, once I finally got a rep on the phone he mocked me and laughed at me for asking for an update, he stated I already was paid which was completely false. Worst company I've ever dealt with...STAY AWAY FROM THEM!!!

Worse company ever. Filed a claim in February and just found out I will not be paid for a claim until June. Plus put on hold at least 20 minutes