First American Home Warranty Reviews

First American sends you an email when you submit a claim and tells you which company they have referred it to, and that company would be contacting you. 9 times out of 10, that company contacts you before they ever send an email. Then everything goes smoothly from there. However, it's expensive, depending on the options that you add to the basic coverage ‘cause there are some things, depending on where you live, that you might have or might not have. You don't have that equipment, so you don't need that coverage on that. But at the same time, the service fee is what ticks me off nowadays.

Also, it's not that easy to find their phone number if you've misplaced your paperwork. I had to go on the internet and go to two different sites before the number popped up. But that number was also the same number for almost everything with them.

One thing I do not like about them is that it’s not a US-based customer service. I had a hard time, even though the guy spoke what he thought was great English. He never quite understood that I needed somebody to check the wiring, as opposed to I needed somebody to come out here and check the whole system.

I was trying to get them to get the same company to come back out. ‘Cause when I called, the company didn’t finish the work on my central heating. When it was time for my air conditioner to come on, it would not work. One of the only things that had been done was the wiring upstairs. The control board for everything is on the heater and that was replaced when they replaced the heating system. I could not get this guy to understand I don't need everything checked yet. I just want them to come back out, get the phone call from them to the air conditioning company. But everything went round and round. And when they did have the new company, it was the wiring that had been done on the heater, just like I asked them to come in.

I had a garbage disposal that stopped working, and that was the most recent claim I did. The garbage disposal had jammed on a small piece of plastic. It's a very small piece of plastic, which I was impressed that the service guy found the thing and got it out. He was able to reset the disposal, and it worked fine. It's been working fine ever since. So, he explained what he did. He showed me the plastic, and I was happy with that. It was a simple jam and he had to pull the strainer and stuff to get to it.

First American has been responsive, and the folks they sent out to deal with the issues have been friendly and competent, seemed to know what they were doing. They took care of the issues quickly. It’s been easy to get ahold of them, too. I've just gone online and made my requests. First American has been pretty prompt in getting the contractor assigned and come out. There have been issues that could wait a few days, and that was fine. I had no problem with that. They weren't emergency type things. They've handled them in timely fashion.

Our water heater still knocks, but it's not as loud or bad as it was. The contractor told me that because I didn't flush it within a year, that that's what's going to happen. He showed me how to do it for the next time. Whenever it gets loud again, I can do it myself. Two years ago, I called First American out for the same problem and the guy was horrible. I thought he was racist too. He stayed on his phone and didn't give me any information. Had he told me what to do two years ago, I would have been able to take care of myself this time around. Overall, if someone did their research, and First American Home Warranty was one of the ones that came down to was one of their choices, I’d tell them to take them because they're good.

As far as the customer service, I got my questions answered. I got my claims submitted and handled. I don’t remember being frustrated or disappointed badly. The latest time that I used them, it was for water leak. The actual price of the repair would have been $200, and with the warranty, it was $100. So, it saved me half. In that case, it didn't seem like a lot. $100 added 200 half didn't seem like a lot of help. But $100 out of 2,000 would have been helpful. So, it depends. I wish it was a little bit more of a percentage because I am a single income household, and both of the time, it was $80 a month, and then it went up to $100.

When I bought my house, they told me that my AC system uses the old kind of refrigerant, and with the new law going into effect with the updated refrigerant, that would be expensive if my AC went out. My understanding is that it would be covered for the most part. I can see where First American would be beneficial in big costs like that. So, I'm cool with it so far. It's an extra layer of protection, so that way you don't have to take the whole hit in case of a big repair or a big replacement.

Original Review: This is one of the most unprofessional warranty company I have ever seen. They work with roadside, unprofessional, 3rd graded local contractors who don't have any professionalism, customer care. My dishwasher broke 6 weeks ago and I am running pillar to post and I am not even getting a proper response.

I said, "That won't work because according to your contract if you can't get the same make and model then you are to replace the whole item." It's amazing with the wonderful new thing called the internet, they couldn't get the correct make and model, which includes the color, but are willing to put a different color on your matching appliances and not care about it. Even the Supervisor I requested didn't care, which they were from another country, so I can see why it would matter, probably.

The audacity of FAHW not notifying me of the different color first to see if that might work, but to automatically approve it and send it out to replace it with different color. That's like you having your car let's say having a warranty on it and you have chrome rims all around and they approve and charge you to put a green rim on it, and say it's good and you can take it or leave it or "cash out" which in their terms means they pay you what they believe the value is and that's it, not them going and getting you another microwave, you have to do it, & then install it yourself, when you aren't an appliance repair guy & don't know what all you need to do. So, your time and effort wasted when you are paying for the warranty and the "supposed" quality service to repair it, so you're out the monthly fee for warranty of $100, and then the service fee of $100. FRAUD! 5/18/26.

It was 5 days before an assigned plumber came to diagnose the leak, and they failed to schedule a follow-up visit to actually complete the repair. I had to personally call the plumbing company to schedule the return visit, which was apparently only possible another 5 days later, despite my requests for an expedited appointment. So, we were without a working kitchen sink for 10 days, having to use our small bathroom sink for cleaning and washing bottles.

The broken faucet was a $500+ Grohe model. FAHW refused to replace it with a like-for-like model, offering only a basic, low-quality chrome alternative. The plumber even confirmed I had the option to request a cash-out to at least receive the value of their cheap replacement to put toward the better faucet that I purchased and provided myself. However, when I contacted FAHW to exercise this option, they explicitly denied the request without explanation. So in the end, I was forced to buy my own faucet, pay their service fee, endure a 10-day outage, and even have my commonsense cash-out claim denied. The "First Class" upgrade provided no actual value. I cannot recommend this provider.