First American Home Warranty Reviews

We purchased our home in 2020, and we've had First American since the purchase. It was what the seller had offered to pay for the first year, and we then decided to add some other coverages at the time of renewal, and have renewed it ever since. Submitting a claim has been very easy. It's all done on the website. I am usually contacted almost immediately to let me know that they received it, and that I should be hearing from a contractor. Within 24 hours of that, I am given a contractor's name and phone number, and that I should be hearing from that contractor within 24 hours to schedule an inspection. Most of the time, it's the contractors that don't reach out, and I have to reach out to them, which is not a big deal.

I had another warranty company before, but I let it go last year and the year before. I decided I wanted another home warranty because I like the convenience, and I'm very pleased with First American. I went with them because they had a lower service call fee and covered everything I wanted. I've been with them for about five months and when I submit my repair tickets, I do it online. They have an easy submission form. The website is simple. I get an email telling me who the claim has been assigned to and that they will be reaching out to schedule an appointment, and that comes quickly. That's faster than it used to be with Old Republic, which I had before and was great as well.

We've had to use First American four times in the eight years that we've had them. We had a difficult situation with an oven that needed to be replaced, so we had to work through a few hoops there. But eventually, everything has worked out fine. The most recent claim that we had was that we had a pool pump that we purchased the upgrade for pool equipment. Our pool pump stopped working on a weekend during a very hot part of the summer. So, we went online, and filed a claim. We were immediately notified who it was assigned to, and then the party came out. We provided them pictures of what the setup looked like. It was the next business day the vendor that they had selected came out, replaced it, and got it working fine. It was no effort required on our side, so it was exactly how we would hope it would be accomplished. It was very smooth.

My real estate agent recommended First American in conjunction with the purchase of my home in 2021 in case we found some issues about the house. Subsequently, I renewed the warranty. I love that if I have an issue, I have a one-stop shop. Procuring the contractors is the greatest benefit to me. They reach out to the folks and their responses are timely because they are working for First American Home Warranty. It feels very different than me looking for a contractor and them saying, "We'll be out there in five days."

We did an evaluation of other home warranty providers, and at the time that we signed up with First American about 5 years ago, they seemed to be the best one in the marketplace. However, for some categories, they don't have as many suppliers that can fulfill the number to select from. There seems to be a challenge between how many contractors they may have available in a marketplace, particularly in Belleair, Clearwater. If the contractors have to come from a larger area like Hillsborough County, it's a little problematic because we got to wait for them. Then normally, when they come, they say it's broken and that they have to see us on another day. For an air conditioner, unless it's something simple, they don't have the part that they need and they have to be back.

The service has been good. It's easy to file a claim on the website. Usually, I am contacted directly by the contractor to set the meeting. Then they'll come out and take care of the service.

I highly recommend First American Home warranty. They sent out Matt from Best AC. He was able to fix the leak, put in a new thermostat and filled my AC unit with freon and it only cost $200 through my warranty company.

I have had a First American Home Warranty on this home for more than two years, and overall the service during that time has been adequate. Unfortunately, my experience with my current claim has been terrible. My claim began 12 days ago. The repair company was prepared to order the needed parts, but First American would not allow them to do so and instead chose to handle the parts order. I have now been told the parts cannot be located and there is no estimated arrival date. Despite that, First American has refused my requests to order replacement parts or allow the repair company to order the parts directly. I spoke with a supervisor seeking some type of solution, but was simply told that I need to continue waiting.

THEY WILL WASTE YOUR TIME, MONEY AND ENERGY. SAVE IT AND STAY AWAY WITH THIS COMPANY. I paid additional $95 for service fee for a plumbing issue, I was expecting that they will take care of it. Contractors visited twice and always giving excuses not do it. It took almost two months and na dah!!!! I've been calling almost everyday just to follow up.

I have had your warranty services for almost ten yrs and the services have been professional and the technical support reflected their expertise in handling repairs and services. Having a new built there are many things that are not under the construction warranty and First American Home Warranty closed the gaps and gave me the reassurance that my home is in good hands.

If I could give First American Home Warranty zero stars, I would. I truly wish I had never left American Home Shield. One of my biggest frustrations is the significant limits First American places on major-ticket items like HVAC systems and pool heaters. Even worse has been the quality of the contractors they have sent.

The tech that came out was just super nice and helpful. I just had to change the filter in my AC really and have it cleaned.

Outstanding work over the years. The company is led by the most competent people I've ever known in the business, and I have known a few.

Great service; recommended appliance technician. The technician explained to us the problem and the cost to repair it that they will send us out a new replacement for our electric stove and oven.

Everything was great, very professional and knowledgeable….

I had two service calls in 1 week. A leaking fridge and a clogged kitchen faucet. Both issues were resolved satisfactorily in a week.

I appreciate all the assistance we receive from First American. Everyone is knowledgeable and helpful. I have issues with some of the companies/technicians used, and would appreciate if First American could follow up and check up on the companies offering service. They are not always reliable or professional! I am happy with First American overall.

We have been very happy with First American Home Warranty. Whenever we have a need, things are handled well, efficiently, and effectively. Rates are reasonable and within guidelines. All the people who have come to work at our home have been friendly and courteous.

The technician came in, diagnosed the issue, and fixed it right on the spot.

The service technician companies that have been sent did a very satisfactory job.

I signed up and am very happy with it! I haven’t used it yet, but when I do, I’ll let you know how I feel! I believe reviews are important.

The information was very helpful. The representative was very kind and helpful.

The company performing the Job was exceptional. The worker was knowledgeable and professional. They stated timelines which they honored. That is very important.

FAHW provides reassurance for when I experience any type of home improvement situation.

Good price. Keeps me from worrying about home issues.

I filed a claim and a vendor was immediately assigned. I was contacted the next day by the vendor. Unfortunately, the leak in my attic wasn't a plumbing issue, it was an AC issue. But the plumber was very professional, informative, and honest. I'll probably use him in the future for non-covered plumbing issues.

Always takes care of the problem. Garage door sensors not working. While here, the contractor tried to upsell me on other things dealing with garage door. Wanted huge amount that I did for less than $50.

👍 Great. I think Dexter went beyond to make sure I was happy and satisfied and all was working properly.

I am finishing my second contract with First American Home Warranty (FAHW). I have had three HVAC claims in the last two years, but the last one was disastrous. The first two claims were a little slow on the FAHW/contractor response, but was concluded satisfactorily. The last one was a NO-SHOW. The last claim was concerning a leak from the cooling coils in the air handlers. The condensation was leaking through the floor into the area below. I made the service claim on a Sunday and by the following Friday, I requested the return of my deductible/service fee. First it took three days to find a contractor to do the work. One, who by the way, could not be contacted to discuss the matter. FAHW couldn't contact them and they didn't know what to do. This has put a bad taste in my mouth to be able to trust home warranty companies. The FAHW representative appeared to be relieved that I cancelled my service request.

This company has become an industrial strength SCAM. After being with First American at my current and a past addresses, I am shocked at how quickly this company has gone downhill. THEY DO NOT PROVIDE EMERGENCY SERVICES FOR PLUMBING ON WEEKENDS. It seems that their business model is to drag out the repairs as long as they can, in order to frustrate you into taking the buyout for the repairs. You only get reimbursed for PART of the cost of purchasing the equipment on your own, then YOU have to pay for the installation and removal. Then they drag out the payment of the buyout for MONTHS. This saves them the full cost of the equipment and repairs, then they sit on your money to collect as much interest on the money they will lose.

Terrible company.. After 5 years I canceled them.... Techs show up late.. take all your day... but the last straw was with my dishwasher.. 3 missed appts.. no phone call and they still have not refunded my service call money... Keep shifting me to another person, till you get a recording...

I'm about 90% happy with First American. They've come through for me about 90% of the time. The thing I don't like is the length of time it takes to get a repair done if you need a serious repair. It takes about a week, and that's too long. Sometimes it's more than a week. For the most part, the technicians are good. I've only had one or two that I wasn't really happy with.

I have American Home Warranty. They've been the worst nightmare of my life this past year. The people they send here are not worth crap. Everything had to be done two or three times. I've supplied their contractors with tools supplies. I am now trying to work on a washing machine. They've had me take 5 days off of work so far. My washing machine still not fixed. They want me to take more time off of work. They've spent $600 to fix a washer that's still broken. I've lost 600 hours at work to be here for them. They say there's a case manager on my case that I speak with who has not called me and 6 days so far can't get that person on the phone. Nobody you talk to lives in America. So much for "America" Home Shield. Find somebody else. You'll be better off and it's probably cheaper elsewhere.

We started with First American when we bought the house and that was done by the Realtor. We call them by phone to submit our claims. It was easy. They sent someone out recently, and I'm happy with the work they did. The technician seemed very professional, went about it, and explained what had happened. We still have some damage to our roof with our other insurance company. We're still waiting to hear back from the other insurance.

First American Home Warranty sounded like it was okay, and when I called, it seemed all right. In my most recent claim, the techs came the next day, which was fairly quick. Most of the time, the technicians have been good. One time, they had to replace my washer, and it took a month before they did that. The thing I was concerned about is that the first year, the service didn't cost me too much. The second year, it almost doubled, and then they added that you have to have $125 every time you call before they will even come out. That was a little expensive, so I'm going to shop around before this time comes. Neighbors asking about First American should check around and see if they could get a better cost.

The people selling the house were required to get a warranty, and First American was the one they got. I’ve had it since the first of the year and I've had three claims so far. The first was for my garbage disposal, and the techs came out and took care of it with no problem. My two most recent claims were for a refrigerator that was making a noise and for the concrete coming apart in my walkway. I called to submit both claims, and I was told that neither one was covered by my policy. I was very disappointed. The one problem that Liberty took care of was good, but I'm dissatisfied because they won't cover the problems that I have. I probably will not renew it. Also, the service is kind of high. Friends asking about First American should find out what is not covered before they do it. Appliances are refrigerators, and you think that would be covered.

I've been with First American for 15 years, and their response time has been relatively good. Customer service has been good. Yesterday, they sent someone out to replace a pool heater. First American is a good service. It's pricey a little, but it makes sense.

I had an HVAC issue. I submitted a claim online and it was pretty easy to do. But I had to get an outside contractor because I have a specialty HVAC system. First American was able to get me somebody the next day, but they weren't capable of doing the work that I needed. They've been good to work with. They let me get a little portable HVAC and they reimbursed me some money towards it. First American has done pretty good. I've had three things, all of them have gone good except for the HVAC thing, but they made it right.

I had one experience with First American a couple of years ago, and it went very well. This one is not going so well. I had some work done on a leaking toilet commode, which was covered by First American, and the provider came. It appeared to be fixed but it has started leaking the same way. And it's worse than it was. I've called the contracted provider, and they haven't returned my phone calls. I went on the website for First American, and after many tries, I cannot find a way to refute anything that was done. I couldn't find a way to submit a request without starting a new tab. I called, but I got an algorithm that sent me back to the website. They only have one number for every contact. It’s an issue that's still unresolved, and I have not been able to resolve it with First American or their contracted plumbers.

I've been with First American Home Warranty for 12 years and this is the second house I’ve had with them. I was referred to them originally by my Realtor, but they've followed through with everything. Submitting a repair request is all done online and they’ll give me the name of the contractor. Then it's up to the contractor to reach out and let us know. They normally call within 24 hours and the contractors have all been great. I like the price the most and knowing that everything in my house is covered. It's only a $100 deductible to fix. I've had First American come out for air conditioning, dryers and dishwashers. The price per month and the deductible are both very doable. 24 hours is a quick turnaround, but in some cases, a little quicker than 24 hours would be nice, but it's not a deal breaker.