First American Home Warranty Reviews

Air Solutions sent a technician out on Sunday and he looked at both HVACs. What he did was to synchronize both thermostats so that they talk to each other. He set the heating and the cooling temperatures on both thermostats so that they agree. He was very pleasant and took care of everything within 20 minutes at the most. But he acknowledged that the instruments sometimes are somewhat confusing. I was steadily pressing the button to get the heating system to reduce because upstairs, the temperature that was shown on my telephone was between 95 and 97 degrees, which was unbearable.

We were looking for a home warranty mostly because we had friends that told us they had one and it was really beneficial. We were like many people and didn't know that you could have a home warranty on a home that wasn't brand-new. We signed on with First American, and the contractors have been mostly good. But we had a recent experience where the contractor was abysmal and left us in disrepair. We ended up having to hire another plumbing company to finish the work properly and we ended up paying out of pocket. We paid an extra $5,000 to have everything done properly, and that's not even including the damage to the house that was done. We have reached out to First American three times about it now but they have not responded.

We did an evaluation of other home warranty providers, and at the time that we signed up with First American about 5 years ago, they seemed to be the best one in the marketplace. However, for some categories, they don't have as many suppliers that can fulfill the number to select from. There seems to be a challenge between how many contractors they may have available in a marketplace, particularly in Belleair, Clearwater. If the contractors have to come from a larger area like Hillsborough County, it's a little problematic because we got to wait for them. Then normally, when they come, they say it's broken and that they have to see us on another day. For an air conditioner, unless it's something simple, they don't have the part that they need and they have to be back.

I had a home warranty with another company and because of price increase, I did my own research and I decided to go with First American Home Warranty. Since then, it's been about three years and I have had four claims with them. They have been responsive and their coverage seems to be comprehensive, or at least has an option for extra fee.

We're in our 80s. Even though my husband used to fix everything, he doesn't wanna climb up on ladders, and he doesn't wanna do those things anymore. That's why we decided to get a home warranty, so we could call someone. We’re going into our third year with First American. When it comes to plumbing and electrical, we like the contractors that have come out. We had a problem when we had a problem with our stove, and we don't know if it was a communication problem. But it seemed like that particular person who came out to fix things didn't have enough knowledge to fix it. He was on the phone all the time with his boss, and he didn't speak English very well. At any rate, he didn't fix it at that time. Then we had to wait a few weeks for them to get a part. But then the next time he came out, he was able to do the work and do it effectively. Other than that, we've been very happy.

This is my first time using my warranty with First American Home Warranty and it has been absolutely horrible. Communication with the appliance company and First Home Warranty has been non existent, I feel like I am just getting repeatedly pushed off. I have been waiting for 5 weeks to have my fridge fixed to no avail. Today the tech finally come out with parts and none of them work!!! I was told that I cannot request a new application company either by First American Home Warranty and would be assigned to someone to help who would reach out in 24 hours. I was told this 2 weeks ago and got no phone call. I had to call First American after 3 days and numerous calls to First American as "they did not have an extension to reach the person I was assigned to." Today was told I would be assigned a person again to assist me. Made me laugh! Every time I call I have to go thru the whole issue again and again.

I've been a customer of First American Home Warranty for over 23 years and I'd give them 5 stars. Their claims process is fairly easy. You make a phone call, they answer it, and you'll get someone to show up in a reasonable amount of time. I recently had a tech out who replaced a garbage disposal for the second time because the first one didn't last very long. It wasn't a major job but it was done correctly and the tech was great. Other than that, there's always an increase in First American's price, so it would be great if they could lower their bill like it was before.

My tankless water had a water leak problem and so we reported to FAHW. FAHW responded promptly and responsibly to my all my claims and questions. As a result, the work has been completed satisfactorily. Thank you!

I have had a good experience with FAHW. I have put in 3 service requests and the dishwasher and garage door problems were fixed right away. The plumbing leak was a little more complicated and I wish I could have had a plumber out to my home the same day. They did mark it as an emergency, which I appreciated, because we were without water. Unfortunately, no one was available to come out until the afternoon of the next day. The pinhole was only patched the first day, and the patch didn't hold. The pipe was fixed the following day and now we are going forward with restoration.

The repairman came out, looked at the problem; called someone and discussed it; he let me know that he was going to order parts and woud be back; as soon as the parts came made an appointment to come out and fix it; he pulled the GE adventium out of the wall; installed the new part; tested it; once he was sure it was working he put it back and left. He was so professional that I called his office, left a great review and told them if I had any problems in the future I wanted him to come out.

FAH provided a fast response to my ticket. The issue was resolved in about 30 minutes and the technician was very knowledgeable in troubleshooting and found the problem right away. Very good experience with AFH.

Working with the people on the phone is very professional and understanding. Their attitude and explaining is very helping when trying to describing my questions. My only complaint is trying to explain the issue with the AI questions. I do not use AI.

Very pleased with the handling of my service call. Received service the day after my request. The technician was knowledgeable and had parts on hand to fix my microwave same day. I have been an Fahw customer for many years and think it’s the best home warranty company available.

I bought a house and a lot of the appliances in it were originals. So, I got the warranty from First American and I have it for about two months now. Working with them has been tough. First American's been pretty good but we've had repeated tech visits. I know that if the same issue happens within 30 days, I don't have to pay the additional $95 for them to come out and look at the same appliance. They came out once in June for my water heater, then 10 days after that 30 days was up, the water heater started having issues again, so I had to pay another 95. It was a pain in that sense that here I thought they fixed it the first time they came out.

We reported that our dishwasher didn't drain. The contractor came and said the problem was the new disposal installed did not have the valve opened. He took less than 10 minutes to open the disposal drain. Now the dishwasher drains but each time when we use the disposal the waste goes into the dishwasher. Therefore, we still can not use the dishwasher. The supervisor Maguire insisted that we need to pay additional $95 to file a new claim. The first time was for Appliance problem and this time a plumbing problem. As a customer, I didn't know my dishwasher problem was appliance or plumbing problem. Just wondering if we pay this new $95, then your company may say it's not a plumbing problem, it's something else. Just pay again.

Laura is the secretary for the office of the president. She is amazing and ensures that my quality of service by the team and the vendors is great. She is the reason why I keep coming back every year to this company. There have been times that the customer service team does not help me so I have to contact Laura and she gets it done.

7/1 hvac claim opened. When their vendor was not responsive for a full week we were approved to use an outside vendor. 7/17 required documentation submitted. Since that time it’s all lies, putt offs and we will send someone a message. 33 days later my HVAC still isnt repaired and they have their premium, the $95 service fee they charged me and we’ve paid the outside vendor $165 for which we haven’t been reimbursed. We requested a manager call on 7/3…. Nothing yet. Buyer beware.

Will not cover what they promise in contract, have spent hours on the phone and on their message center. They just keep transferring me to different people that say it's in escalation. We are in our 70s and it's 112 degrees and AC down for 2 weeks, they have no service contractors that repair heat pumps that will do the work. I am still waiting for someone to contact me about repair.

First American was provided to us when we purchased the house, and in the two years since, the experience has been awful. Our air conditioning went out on July 15th, and we are on our third visit with the contractor they provided. We’ve had no air conditioning for four weeks this Thursday and I called them five times last week. We are no closer to getting it repaired. It took three days for the guy to come out and then he had to take two days to create a report. And when I called back, they decided they needed another visit. Now, we’re waiting and it’s another day.

First American's techs have been okay but it takes a while to get a repair person out. Despite that, I’ve had them for a few years and I'd recommend them. I'd rate their service 4 stars.

We had a major issue come up with our heating system, at first we were concerned about initial communication with phone customer service. The call centers and people working there are often difficult to deal with. But when we escalated it to the higher level people in the company they were totally efficient, acted in a timely and collegial way and our issue was resolved. We are very satisfied with the outcome.

I was not happy with my coverage people and I started looking for other companies. I did a research online, and it indicated that First American was one of the better choices. I signed up with them and claims go easily. I just call it in and go through the prompt. That part works well. Then somebody usually contacts me and asks for photographs or serial numbers.

Everything has been great with First American. As a younger renter, we haven't had great experiences with homeowners and getting things fixed quickly. But we’ve had better experiences now, living here almost a year. Our dishwasher had a grinding noise and we reported the issue to First American. A week later, the tech came and checked it out in less than 10 minutes. Another week later, the new dishwasher came. It was replaced very quickly. First American is very helpful and easy. I’m a third person who's getting the contact information, but it's still smooth.

Beginning to feel that the coverage is a waste of money! Our claim was for our shower. The seals needed replaced and the handle broke off trying to get water to stop dripping. Ironically, they would not cover it because it was BROKEN! So, $95.00 spent on the service fee for nothing. Went online and have all the parts and tool to replace it coming for total of $78.00. Our claim before was for our evaporative cooler which has rusted out. The repair man said that it would not be cover because it would most likely fall apart. Another $95.00 for nothing. They were told what the issue was in both cases, and I feel knowing that it was not going to be cover but still charged the fees, and the repair company no doubt got their service fee. Yes!! Feel taken advantage of!

My experience is paying for something I don't know how to use or if it will be worth the financial burden and the psychological stress if and when I have cause to file a claim. The government protects RICO, Fraud, Blatant Criminal conduct, most businesses have arbitration clauses to prevent the rule of law being used to protect the consumer. Contractors lie deceive then deny everything promised over the phone. Then send under qualified people to do half hazard work that needs corrected after they leave.

Good service, and no issues. They responded promptly, and the service technician was there within a couple of days of my calling. $95 Total or one issue. If you try to combine more than one issue into a single service call, they will charge you the $95 fee for each issue, so I passed on that.

Many complications and delays to finally get fridge installed. Well satisfied with new fridge and past services last 10 years. Appreciate assistance and attention gave to issues by case manager, Marlon.. Will remain a customer and member. Plumber and installers miscommunications caused delays.

Company is not responsive. We have been without a refrigerator for 2 weeks because they cannot agree with the service provider they sent out. First American says it needs to order additional parts but the service provider told me that the fridge was unrepairable and must be replaced. I need a working fridge and have paid this company for 5 years and they are giving me the runaround! No not use!! Buyer beware!!

I would not trade First American for anything. In the past, they replaced our air conditioner, and everything we've called them for, they have been on top of it. We're grateful for that. Submitting the claim was not hard at all. They had to order a part, but it was swift. The technician was awesome and even told us what a good refrigerator we had and that we should probably hang on to it. So, they gave us positive remarks about the refrigerator we had. I've been with First American for probably 10 years and my experience has been professional, intentional, and excellent customer service.

Over the last 30 years, we've had six homes with First American Home Warranty. They fired us on one home ‘cause there were so many claims on that house. They wouldn't let me talk to their manager. That was a hot mess. Then within weeks, we started getting letters in the mail about getting a home warranty from them. We didn't come back to First American until we purchased this home, and the seller was offering them as the home warranty.

There is no way to contact you. Your phone bank only has foreign people. You sent someone to our house whose business cannot be found on the Internet, whose business card has no address, no last name for the technician who came without a uniform in an unmarked vehicle. His license number does not pull up anything on a California contractor's licenses.

First American is insurance coverage on a house that I wasn't familiar with. My real estate agent bought the First American policy for me and I’ve been protected for about a year. It was nice to have one that took care of things that I didn't know could fail because I didn’t know the house at all when I moved in. My experience was probably a 7 if 10 was perfect and 0 was terrible.

I have had nothing but good experiences with First American. All technicians are professional and are experienced in their field. Online communication is easy to use. I have been treated fairly by the company and am pleased with their handling of my issues. Always a prompt response and easy communication.

We have an old cooktop that stopped heating. I was sure it could not be fixed. Then comes our service provider. He is a genius. He not only knows the cooktop but was able to fix it. What a miracle. We are now using the stovetop.

Denied Legitimate Claim, Conflict of Interest with Contractor, Zero Accountability. I have been a policyholder with First American Home Warranty since 2023 and recently experienced what I consider to be a deeply unfair and troubling claim denial that I feel compelled to share publicly. The Issue: My air conditioning zoning control board failed — the exact same component that First American Home Warranty previously approved and paid to repair in July 2023. This time, they denied the claim, stating the part is not covered.

I filed a claim for our microwave and dishwasher, $200.00 service charge. The service provider came out inspected the items. He wrote his report for the dishwasher and a report for the microwave. At the he was writing the report he said he wasn’t sure if First American would cover the microwave but he’d submit it. He had order the part for the dishwasher. We received the call to schedule the completion. First American refused to approve the repair of the microwave, they only covered the dishwasher. We happen to have an appliance warranty company. Their repair came out, he knew exactly was wrong. He had my husband turn off the power so he could confirm the issue. The microwave needed a new board (circuit/motherboard). The part was ordered and installed! First American sent a survey asking if I was going to renew…absolutely NOT!

We needed insurance when we first bought our house and the previous owners had First American Home Warranty, and we just decided to go with them. Before everything went online, submitting a claim was hard because we had to wait forever on the phone. But they’ve made it easier by putting things online. Now, you just have to have your account and you go in there and file your claim. Most of the techs are great. If they're not and they don’t fix problems, I have to call First American and say that not only was it not fixed, but they were also not good. So they need to send me another company. In my most recent claim for the kitchen sink, the techs were good.

First American Home Warranty was very prompt in returning my initial phone call. I had three items disposal, microwave, and ice maker that needed to be fixed/replaced. Each technician: plumber, appliance tech, and installer were great. They explained the problem and the timeline to fix the problem. They completed the work in less time that I anticipated. I'm very pleased and will continue to utilize them in the future, if necessary.

I was having electrical issues and the warranty provider that I had at the time didn't have anybody to send out to me. So, I switched to First American Home Warranty. I recently submitted a service request online, then somebody reached out to me and I started talking to them. They were pretty good and easy to talk to. But they didn't have a tech in the area, so they just gave me money to pay the contractor that I picked. I was very satisfied with the way they handled the issue.

A few repairs were completed and fixed the particular problem, others only temporarily fixed a problem or didn't fix it at all. One toilet was replaced, which fixed that problem, the other toilet was given a temporary fix to assist the flushing rather than replacing it, and now the problem has returned. The heating/furnace problem was never fixed and I gave up, although I'm hoping that the air conditioning repair may have taken care of the heating problem. The dishwasher was repaired, although it took three weeks. The plumbing problem with pounding at 5 & 6 a.m. turned out to be a water pressure issue, which wasn't covered so I paid $95 to not get that fixed. When my water heater went, I called my regular plumber who fixed it the same day--it cost more, but got fixed properly and promptly. Renewing the policy would cost about $200 more than last year's policy. On balance, I've decided it's not worth the money.