First American Home Warranty

First American had other companies come out for my dryer. I called the company directly and the tech came out and he was great. He knew what he needed to do and he fixed it. It wasn't a hassle. If I didn't have a warranty company and I have his card somewhere, I would call him. The quality of the work is good for the most part. I've never had a complaint about work that's been done. The only thing is First American does replacements, they lowball what the replacement price would be. I had a dishwasher that had to be replaced and they only gave me $300. There's no dishwasher out there that's worth $300. They said they buy directly. So, if you don't get it from what they are offering you, you're not getting a lot of money. First American is there until something breaks. It's easy to deal with and to get ahold of. I have recommended people. It's a good company.

I had plumbing problems with my kitchen and my bathroom. I was assigned a contractor whom I adore. I've had them before. He diagnosed the problem. The next thing I knew, I was assigned a different contractor who I've also had in the past, and he confirmed all the problems, and then I never heard back from anybody. I continued to call repeatedly. I couldn't figure out what was going on. I finally called the first contractor back on my own, and he told me that he was too small of a contractor. He did not have access to the things that I needed and he had declined to do the claim.

The second person never returned my calls. I kept calling to see what was going on but never heard from him. This claim was placed in November. By January, First American told me that they had said that they repaired my shower. There was never anything wrong with my shower and I was furious because I figured they had really hurt First American with a false claim. First American asked me to send them photos of my shower proving that there was nothing wrong with it and of all the things that were broken.

I did all that. Finally, after many calls, I was given the opportunity to hire my own contractor. He repaired all the things. Interestingly enough, the two First American contractors had said I needed a new faucet and I was reluctant to do that because it matches another faucet in my kitchen. The contractor that I ultimately hired was able to get a replacement part to repair the faucet rather than replace it. He did all the repairs. First American paid the bill. I'm a happy camper. I have never had such a negative experience with First American. This is so not typical of how they have handled claims. It is not causing me to leave them because ultimately, they stood behind me and they were supportive. But, it was a bad experience.

But the same service man came back, took apart my whole washing machine, took pictures of it, and said that he had to order the part then someone would be back at me. I told him that we was just here a few weeks before, that this time I thought he brought the part with him, and that he was putting it in. I also told him that it had been almost a month already. He then asked if I had the part with me. I told him that I didn't have it and asked why would I have it. He then said that First American Warranty did not allow them to get the parts and that they send them directly to the customers. Also, when I asked him if he remembered me and what he did the last time he came out, he said he didn't.

I then asked him how long would it take to get the part and he answered that it could be anywhere from two to three weeks. So, I told him that I needed him to put my washing machine back, because it was working fine. I just needed him to fix the button that seemed to have a short. He then said that once he took apart the washing machine, he couldn't put it back. So, I had to go almost three weeks without my washing machine. Then they got the part mailed to me, and once I got it, I had to schedule for the tech to come out which took another week. By this time, I filed a complaint with Eagle Eye. They apologized and said that they would send out a new service man. The new service man came, installed the part, and I have had no issues since then.

We called and they said they would answer me back in 72 hours. I called them and said, "We're senior citizens. We really need this." The rep said, "I can't send somebody on Sunday, but I will call the very next day." The kid came early in the morning and he said he could do the repair, but he was gonna need to dig up my yard. He called the company and said, "I know that there's other stuff set up for me for the day, but I'd like to stay and finish this job for these people, even if it takes all day." This was in Texas in the hottest summer. They gave him permission to do it and he was here for at least five hours digging up a stone-hard ground because we're in droughts in Texas. He said he went and bought what equipment he needed and brought it back and was very good. We were very impressed with him. If I had gone the regular route, it would have been 72 hours before they even contacted me.

Earlier this week, we had somebody come to do our heating system. The guy got here on time. He might have been here for 20 minutes because it was outside my house and was in my attic. My husband went with him and the only thing he told him was, "Everything looked good and you should be fine." He didn't give him any kind of piece of paper saying, "I checked this or this or this or this." He had to turn on our system and had to wait about 10 minutes for it to get from cool to heat as far as the temperature coming up in my house.

He waited until he could see that it was coming up and didn't shut off. My husband asked him, "Well, do you need some vinegar to pour down the little clean-out spout that's up there?" He said no, but told him it was best to go ahead and do that at least twice a year. We should put the vinegar in the boiling water down then and that cleans out that pipe that the drainage goes through. He was polite and knowledgeable. There was no real repair of that, but it was just a system check before we turn on our heat, which could be in December or January.

When I did the claim, I got a notification for me to go into the app and I was texted who was gonna be coming to the home. I had to confirm with them what time they would be showing up. So, I knew what company was gonna be coming. I knew the person. They sent me a photo of the person who would be arriving, and they said they would be contacting me 30 minutes before their arrival.

For the most part, I've had really good interactions with First American's contractor. I had one experience where I kinda felt like the contractor was trying to get over on me. Other than that one experience, I've had really good experiences. Everybody has been really polite and nice. They came in and did what they were supposed to do, and I just had to pay the fee that goes along with it. I would tell others that they need to get First American because being a homeowner is difficult and they wanna be prepared for the worst.

I got it done, and I paid for it. I reached out to First American to see if they would cover it, and they needed more detailed information about what happened. I was able to provide that, so they were able to provide me with the reimbursement for that. That was a great experience. When people are buying a house, they go through an inspection report and that's fine, but they really don't know what sort of issues they're going to run into in the first year. One of the best things with having a home warranty policy is having that cushion, and having that peace of mind is helpful.