First American Home Warranty Reviews

When we had our last problem with a leak, we had a company come out, and they fixed the leak, and they were terrific. We were concerned, we'd had that kind of leak in the house in the attic several times, that maybe the plumbing wasn't of good quality. That person said, “No, it's good quality,” but they thought that our water pressure was too high and that was causing the problem.

Then we called to have somebody come out and do something about the water pressure. And we would have liked to have that same person do that, because he diagnosed it and he knew what he was doing. But First American said, no, they had to give the contract to the first person that responded. We did get another person, and that person had been out before for us. We knew who he was, and he was a good contractor as well. We ended up being satisfied, but we would have liked to have had that person out.

What made me feel good about the company was when the part came in, they were working another job by then, but the guy that owned the company was trying to make sure I didn't get sick because it was cold. He came immediately and put it in so that it would start working. The contractors have been very good. Even if there's a wait time, they keep me informed of what's going on.

First American sends you an email when you submit a claim and tells you which company they have referred it to, and that company would be contacting you. 9 times out of 10, that company contacts you before they ever send an email. Then everything goes smoothly from there. However, it's expensive, depending on the options that you add to the basic coverage ‘cause there are some things, depending on where you live, that you might have or might not have. You don't have that equipment, so you don't need that coverage on that. But at the same time, the service fee is what ticks me off nowadays.

Also, it's not that easy to find their phone number if you've misplaced your paperwork. I had to go on the internet and go to two different sites before the number popped up. But that number was also the same number for almost everything with them.

One thing I do not like about them is that it’s not a US-based customer service. I had a hard time, even though the guy spoke what he thought was great English. He never quite understood that I needed somebody to check the wiring, as opposed to I needed somebody to come out here and check the whole system.

I was trying to get them to get the same company to come back out. ‘Cause when I called, the company didn’t finish the work on my central heating. When it was time for my air conditioner to come on, it would not work. One of the only things that had been done was the wiring upstairs. The control board for everything is on the heater and that was replaced when they replaced the heating system. I could not get this guy to understand I don't need everything checked yet. I just want them to come back out, get the phone call from them to the air conditioning company. But everything went round and round. And when they did have the new company, it was the wiring that had been done on the heater, just like I asked them to come in.

For another claim, it took a a week before the plumber came out for my kitchen faucet. He said that the faucet was broken and that he had to submit a report to First American so they could order a faucet to replace it. All in all, it took two weeks before I had water in my kitchen. It was the same situation for my washing machine replacement as it took about two weeks to get a new washer in here. First American has an option where you can take a cash payout and go get your own. I'm going to do that next time because it'd be a lot quicker for me. Other than that, I haven't had a problem with the coverage. Also, my son bought a house up here and I told him to get First American. So he did.

I had a garbage disposal that stopped working, and that was the most recent claim I did. The garbage disposal had jammed on a small piece of plastic. It's a very small piece of plastic, which I was impressed that the service guy found the thing and got it out. He was able to reset the disposal, and it worked fine. It's been working fine ever since. So, he explained what he did. He showed me the plastic, and I was happy with that. It was a simple jam and he had to pull the strainer and stuff to get to it.

First American has been responsive, and the folks they sent out to deal with the issues have been friendly and competent, seemed to know what they were doing. They took care of the issues quickly. It’s been easy to get ahold of them, too. I've just gone online and made my requests. First American has been pretty prompt in getting the contractor assigned and come out. There have been issues that could wait a few days, and that was fine. I had no problem with that. They weren't emergency type things. They've handled them in timely fashion.