First American Home Warranty is a leader in the home warranty industry, proudly serving homeowners for over 30 years. Our comprehensive plans protect homeowner’s budgets from unforeseen expenses due to normal wear and tear of a home's major systems and appliances.
First American Home Warranty has been in the industry for more than three decades. Although plans include some exclusions, the company’s add-on coverage allows customers to tailor the warranty to fit their needs.
- Termite coverage
- Available in California, Arizona and Nevada
- Pest control coverage
- Cancellation policy
- Not available in all states
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I've had the First American Premier Plan for years. Their online claim portal is quick and easy. They have a repair company call the same day or next day and each company has got the job done successfully. I've had many home repairs fixed via First American, so I feel it has been worth the cost.Read full review
The contractor was exceptional! Arrived on time, professional and assessed the work needed to be done. He successfully completed the job within a couple of hours, and he left the bathroom clean and with a working toilet. I was very pleased with this entire process!Read full review
First American Home Warranty plans
In business for more than 30 years, First American Home Warranty offers comprehensive plans that protect homeowners’ budgets when critical home systems and appliances break down. When it comes to systems and appliances, there are no age limits. First American Home Warranty will cover a system or appliance provided it is in safe working order at the start of your contract no matter how old it is.
- Basic Plan: Covers essential kitchen appliances, plus washers and dryers.
- Premier Plan: Includes everything covered by the basic plan, plus coverage for home systems such as heating, electrical and plumbing.
First American Home Warranty cost
First American Home Warranty pricing for annual premiums range from about $300–$500. Prices can vary based on your home size and location, so it’s best to request a quote directly from the company to get a true picture of the cost to cover your house. The service call fee for basic plans is $60, which you’ll pay each time First American sends a technician to your home.
|Plan||Average monthly cost|
First American Home Warranty coverage
First American Home Warranty covers essential appliances and systems through their two plans. Their Premier Plan offers the most comprehensive coverage, while the Basic Plan is somewhat limited, covering appliances only.
Across their plans, First American Home Warranty offers coverage for the following items. Note that not every item is available on every plan:
- Ceiling fans
- Garbage disposal
- Instant hot water dispenser
- Microwave (built-in only)
- Trash compactor
- Water heater
- Air conditioning and heating
- Attic and exhaust fans
- Central vacuum system
- Garage door opener
- Plumbing system
- Plumbing stoppages
Coverage is also available for pest control services, including subterranean termite treatment.
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For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Our garage door failed to go up so we called to request service. I was pleasantly surprised when the technician came the very next day. He diagnosed the problem within just a few minutes and had it repaired soon after.
Hi Robert. Thank you for taking the time to provide feedback regarding your claim. We are pleased to hear that the service was quick for your garage door. We look forward to servicing you again in the future. Thank you.
First American was very dependable, thorough and timely in their service. There were no hassles or problems. Their contractors were very good quality. The warranty service was well worth the money and I would not hesitate to use First American again.
Thank you for your review Steven.
I became a homeowner and got myself a home warranty. I’ve been with First American since 2010. At that time, getting them had to do with the service fee amount for someone to come out. It was also because of the rating that I found First American to have with the customer base. Submitting a claim is easy and I prefer doing it online. Sometimes when getting a live person on the phone, you have to reiterate something. It’s not hard. It’s just that sometimes somebody doesn’t understand what you’re trying to convey whether it’d be on myself or them. But when I go to the online feature to submit a claim, I’m able to type in exactly what I want and hit submit. Also now, the feature to pre-pay for those service fees is in place which makes it a lot easier.
Most recently, I put in two claims with regards to my refrigerator and my washer. It was gonna be a different company coming out for the washer and a different company coming out for the refrigerator. But I ended up cancelling the people coming out for the refrigerator because the report that was submitted by the second to the last person that came said that there was nothing wrong with my refrigerator.
I then asked for a senior technician to come out from a different company and that happened. That person was able to fix the refrigerator. It was in February that he came out for the refrigerator. It was before the whole COVID-19 thing blew up. My refrigerator was having a particular problem on a regular basis consistently. There had to be at least four times that I filed a claim for the same problem and it’s just now starting to do the same thing again. I just found that out last week. I was looking yesterday and the refrigerator is freezing food. It has something to do with the cooling unit. I was going to call and talk to somebody about filing another claim because I don’t wanna continuously pay service fees for the same thing that keeps happening.
My issue with the vendor was with the company that came out before the person who fixed the refrigerator. That guy was a youngster that took pictures of the actual issue but did not submit the pictures to First American. I looked at him do it. He told me that he was gonna put it as a report. He even called his supervisor while he was here to get additional information on what he could and should he do. I’m all for giving young people a chance to get in there and get their experience but something told me that this was the wrong person for the job.
When he submitted his report, he said that there was nothing they could do. I ended up talking to a First American rep about that incident and it turned out he was actually the same one who came back out to the house to fix my washer. He said the washer was making this loud noise when it would get on spin cycle. When the drum would roll, it was making this really loud noise and it sounded like it was going like 100 miles an hour when it was actually spinning the clothes to dry. I was concerned about what my neighbors were gonna think because that thing was that loud.
The youngster said he knew what that was. It was the motherboard that needed to be replaced and it was something about some noise-cancelling equipment. According to him, the spinning wasn’t the problem but cancelling the noise was. Also, this company only comes out to my area on Friday. I had to take off work in order to be here. When he comes back, he said he was gonna order a part. He came with the part and he installed it.
I complained specifically about this youngster because I’m living here alone in my home. He had the nerve to enter my house from the door that leads to the garage. The washer and dryer is in the garage. The hallway that leads from the garage into the house is directly in a straight line connected with my master bedroom. I could have been in there changing clothes. I didn’t lock the door because I thought he was gonna be out there working. I didn’t think about him entering the house. I made sure I just closed the door when he was out there working.
He enters the house and asked if he could use the bathroom. I said okay. This was when COVID-19 was happening. He wasn’t wearing a mask nor gloves. I asked him about it and he said that his company doesn’t provide him with them. I was like, “Should I send him away? Should I allow him to work?" But I figured he was gonna be out in the garage and I would just go wipe everything down once he was done. I didn’t expect him to come into the house.
After I let him use the restroom, he went back out to the garage. I locked the door and I was giving him the benefit of the doubt. When he was done, he tried to come back in. The door handle was just rattling away. He then knocked. I was like, “That’s what you should have been doing in the first place, is knocking. You just don’t walk into a house.” Aside from him being a stranger, I’m a female living alone.
I opened the door and he said he was done. He was then doing a test where it was going through the cycle. He said that it was a 19-minute cycle. He also said that if anything goes wrong, I could always call him. But I asked, "If you leave now and something goes wrong and if I still hear the noise, you’re not gonna have the parts or be able to do anything to fix it anyway, are you?” He said no so I told him to go. I would call the company and let them know if something happens.
He left and sure enough, the noise was there as if he had done nothing to it. I called the company right after the noise happened the same day and reported it. They said I had to call First American which I did. I let them know. They were gonna send the tech back out. It had to be on a Friday and I said I didn't want him to come back out. I wanted somebody else.
I mentioned the times where he tried to enter the home and the fact that he may not know what he’s doing because he replaced two parts on the washer that I had and it’s still doing the same thing. They said they were gonna get a senior technician to come out. I waited for that and somebody was supposed to call me but I ended up calling the company back. They said they don't have senior technicians and the only person available to come out was the youngster and it was gonna be on a Friday. But I said he was not coming back out. I called First American to find out what other options I had. First American got ahold of the company that ended up coming out and they sent a senior technician. By that time, I was working from home, which was good. I didn’t have to take off work.
The time frame on getting from one contractor to the next was no longer than two weeks. Luckily, I was still able to wash clothes because it wasn’t that kind of a problem where the washer was broken. The senior technician came out, looked at, and listened to the washer. I showed him the parts that were replaced because the youngster left the old parts there and put them in the boxes that he brought. The senior technician the youngster replaced two parts that did not need replacing. Those parts were not the problem.
He was an older senior tech guy and told me what he was going to do. When he left, he said he was gonna order some other part and he told me what the problem was. He told me to expect a call so once again, I was waiting. The next thing you know, First American called me and told me that I’ve been approved for a new washer and that came out of West Hills. I asked why since the senior technician said he was gonna order the part for it. The rep was the same guy calling me from First American when I would have an issue and they kinda escalated it.
It was really good and they sent me the specs to look at and I was to let the rep know if the washer was okay with me. I looked it up and it was great. I told them to go ahead and order it which they did. The unit got delivered and installed. But I had to get a dryer to match the washer because it was a GE washer and an LG dryer. I get kind of picky at certain things plus I wanted to get pedestal this time around. Now, everything is okay. But that last experience with this one company and this youngster had me going.
Hi Theresa. We have definitely gone through many transitions over the years and are continuing to try to find ways to make service fast and efficient so that we may keep our consumer's satisfied. We are happy to hear your satisfaction with the service provided. Thank you for your positive feedback and continued support!
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When I submitted my claim, I called on the phone. The people were very nice and they said that they would send somebody out and that someone would contact me within 24 hours. I was very happy with who I talked to. I had two different companies come for the same problem. The first company that came, Vintage, the guy seemed very knowledgeable. But then I had an issue after the fact that he had undone the head on my sweeper to check the diaphragm to see if it was good. Apparently, he didn't put it back on tightly. When he put it back in the pool, it started moving around and vibrating, it worked itself loose again while my pool was green.
Right after that happened, I cleaned my pool and put different chemicals in there to try and get rid of the green and I did exactly what their tech told me to do. At 2 o’clock in the morning, I went out to check my gauge on my pool, and it exploded. The top on the tank started squirting out water. On the band that holds the top to the bottom part, the bolt flew up and hit me in the arm. I immediately set it off and then I told the company, Vintage, about the problem. The lady in their office was not a very nice person. She said that it was not their problem, that they had already submitted their paperwork back to First American, and I needed to call First American to ask for a new claim. I didn’t need to ask for a new claim because it’s still all connected with the same problem that I had when this company came out.
I called First American and told them what the issue was. They told me there was a protocol that they had to do of letting those people know that I had an issue and they needed to give their answer to First American, which they did. The company came back saying that I did not put the filter in right. Well, that was not true, because if I hadn't put the filter in right, the lid wouldn’t have gone on and it wouldn’t have been working for a while.
First American sent out another company and they took care of the issue. They came to put a new band on ‘cause they said that the problem when it blew was not my fault. It was wear and tear because it was copper. I had to wait a week for them to get the part and they put it in. That part’s working, but my pool’s green, and I can’t get it to turn clear. I’m having issues with that now, so it’s been one thing after another, but First American did what they needed to do on what I called on. It’s not their fault that the company that was first sent didn't abide by what they should do to care about their company. They might wanna keep an eye on that first company to see if other people complain.
Overall, I was very satisfied. Their people did their best to keep me informed of what was going on. When I told them what my story was with the first company, I could tell they were not satisfied with how I was treated and that they could see that it affects their company also. First American’s doing a very good job with their employees. They're teaching them to be very knowledgeable and caring and to do their job.
Hi Linda. It means so much to us to know that you are satisfied with our service. We certainly do our best to select those that will assist in making sure our consumers are satisfied and happy. Thank you for your positive feedback and have a great weekend!
I’ve submitted a few claims and they’ve always been submitted via phone. My experience has been pretty good. Some have better conversational English skills while some don’t. But it doesn’t bother me. They’re just very nice, and they process the claim. First American generally sent contractors who seem to be experienced and know what they’re doing. I’m in California and we’re still locked in since February or March so, fortunately, we haven’t had to use them a lot. But when we did, it really worked out well.
We’ve only had a couple of claims - a plumbing claim, and we had to have a dryer replaced. And the company replaced it. The dryer was quite old and it just couldn’t be repaired. And so, the technician agreed to purchase the dryer and have it delivered. I was not home when it was delivered, so they delivered the dryer and it was dropped off. However, it was never connected correctly. Somebody connected it but it’s connected so that I cannot close the door to where it should be. I reported it at least three times. That’s the only complaint I have, and no one has been sent out to fix it. The people where the dryer came from said, “Oh, that’s not our job.” And the warranty people said that’s not their job. So, just at some point, I was going to spend a lot of money to have that repaired. That is the one thing that I thought was poorly handled.
Also, during this whole lockdown, which has been about 14 weeks, our toilet broke and we couldn’t not have it repaired. But the plumber who came was appropriately attired with gloves and a mask and kept his distance. He was one of the few people who we allowed in our house. We’re in the underlying danger group. We’re retired and we’re older. We are trying to be very careful about rigid enforcements. And when I called in the claim, I spoke to the person who took the claim, and they said, “Everybody’s requesting the same thing,” and they would make sure. And when the vendor came, that was true. But the vendor also told me that his company had the same kind of requirements, whether it was to come out for a warranty call or just a customer. However, I was glad that they were plugged in the way I needed. I’ve renewed my warranty once when it lapsed after a year, and I’m going to renew it again this year.
Hi Caroline. We are here when you need us. Thank you for your feedback and for choosing First American!
My house is old and paid for, so there's no reason not to protect it against all those things that could go wrong with an older house. I heard about First American Home Warranty through a friend and I signed up with them. The first time I had a claim with them was frustrating because you have to understand that they want to repair rather than replace. But once you understand that they're gonna come out and try to find a way to fix it, even though it might not be fixable, you'd deal with it. So, I have no problem with the process once I understood it.
Filing claims with them can be done in a couple of ways but I do it by the phone. I'm old and I'd like to talk to people.With First American, some reps get back to you right away and some do it a little later and it's a little frustrating that you have to wait for them to get back to you. I also missed one call though. They called my office instead of my cellphone, so I didn't pick it up and I didn't even know who was calling me. Aside from that, when they wanna replace an appliance, you gotta be very tough with them. I have KitchenAid products and they wanted to give me a lower rank microwave. But I have matching KitchenAid appliances and I didn't wanna put a different brand of microwave in the middle of high-end KitchenAid appliances. So, I took the cash, bought a microwave, and made money.
Other than that, the last tech that I dealt with was a fool. He was very urgent, very abrupt, and he knew everything. But he cancelled my appointment even though he was supposed to work for me for the repair of my dishwasher. He was also so angry when I told him that the top rack was hanging half off. He said that that doesn't happen, but I told him that it has happened twice and I had the part in my hand. I understand that some of these guys really don't wanna be doing what they do with First American but I don't know why they're in it, if they don't wanna do it. They let you know that they're not really getting paid a lot, but if they don't wanna do it, then they shouldn't be on the list.
But other than that last tech, the other ones I had were great and they did what they were supposed to do. The one that First American eventually sent our for my dishwasher was great. He understood my problem and didn't waste my time. I already had the problem before, so I knew exactly what was the needed the part and the part number. So, I told him what the part was before he came out, instead of going through a rigmarole with him coming out, saying what part was needed and that he'd be back with it. We skipped a two-appointment process which is a waste of everybody's time. I only pay one copay, so it doesn't matter to me. But I told the guy what I needed and he came with the part, so he got the repair done in one full swoop.
Overall, the warranty works for me and I like the coverage. First American has also done what I expected them to do. I don't know if they're good, bad, or indifferent, but I've had a water heater replaced and they took care of it. They also put in a new microwave for me and they fixed my dishwasher three times. I have the top coverage and for the $600 that I pay annually, which is 50 bucks a month, it's money well spent, especially if you have an older home and your appliances are all very old, like mine. My air conditioner goes out at $6,000 and that's 10 years of payment to make that up. And I guarantee within the next 10 years, if I'm alive, that my air conditioner is gonna go out because it's already 20 years old. So, that's why you protect against the big things.
Thank you Michael for your review.
I had a garage door problem. First American Home Warranty sent somebody out. I’m not a mechanic, but I said, “I think there’s something wrong with the motor.” Without looking nor testing the motor he said, “We need to change your springs and your rails.” I asked if it was covered and he said no and that’ll be around $1,500. And since he was busy, he would be able to come after dinner on his own time. I said okay, but I got to thinking about it. I looked at our coverage and it looked as though some of that was covered. But the problem was he didn’t look at the motor. I said I'd hold it off and called another garage door place on my own dollar, and asked them to come out and give me a look-see on the problem I got with the door. He came out and he pushed a button, and it was jumping and glitching. He took the cover off, and he said, “It’s your motor.” And I said, “Is it the spring or the rails?” “No, no, those are in good shape.”
I called First American back and they were really good enough to send another company. That company changed the motor and it’s been working perfectly since. Two weeks after that, my commode was overflowing so I called First American. A plumbing guy came out and said, “There’s nothing wrong with your toilet here.” I said, “Well, maybe it’s being stopped up.” He said, “The stoppage is gonna be in your front yard. We’re gonna have to dig it up and find the drain line and then unplug it.” I said, “You can’t put some plumber’s snake? I’ve got one that’s 20 feet long. I just didn’t wanna damage anything."
He said, “No. We can dig in your front yard and that would cost between $1,500 and $2,000, but that’s not gonna be covered.” I said, “Okay. I just don’t wanna do that just yet.” I called First American back again, and they sent another guy out. He said, “There’s nothing wrong with your drain.” He said it’s the toilet fixture itself. The toilet was split. There’s a fine line and that aggravated the flushing problem.
We got three contracts with First American, for our home and two rental properties. So, I was so mad with the two contractors that said that I had to replace the springs and the rails without even looking at the motor, and the other guy who wanted to dig my front yard. This kind experience just happened lately. We have been totally supportive with First American. As a matter of fact, I’m part of the homeowner’s association and I’ve often talked about them. And a lot of the homeowners have gone with them because of my involvement and my positive attitude. My concern was that some contractors try to take advantage of a person without going into the part that was really what was causing the problem.
First American has a couple of bad contractors that are in it for trying to spin the homeowner out of their money when it was something that was so obvious. If there’s a certain number of complaints, that company should be reconsidered for going out. My wife was close to going ahead with agreeing with this rail thing and digging up the front yard, which doesn’t make sense. But after we sorted it through, First American have been absolutely 100% with their response. I would recommend them over everybody else and I guarantee it. Had we not pursued that with First American and got somebody else out, we would’ve been in the red by about $4,000. Other than that, they have been perfect. We’re happy with First American.
Hello Alan, thank you for your feedback. Our records indicate that we have since dispatched another contractor who replaced the motor to your garage door opener and the job has been completed. Thank you.
Today is Aug. 2, 2020 and we have been trying to get them to fix our washer since May 28th when they first came out to the house. To this day and 3 visits later NOTHING has been done to resolve the issue. When we call we can NEVER reach a real person and the 2 times we did speak to someone they could find no record of what has been done by the provider THEY SENT TO OUR HOUSE. So it is basically starting over and "they have to get back to us" - now over 2 months later NOTHING has been done. Beyond frustrated and they act like this is no big deal and any complaints fall on deaf ears. We would recommend that you DO NOT USE them for home warranty.
First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
At this time, our records indicate that you have been provided with washer replacement model: GE GFW650SSNWW and cash payment in lieu of washer replacement in the amount of $661.05, which includes the washer, delivery, labor to install, haul away of old unit and any applicable sales tax. Please be advised, the cash payment is based on First American’s negotiated rates with its suppliers which may be less than retail as indicated in your home warranty contract under Limits of Liability Number Fourteen, which states:
“Contract holder and Company may agree on payment of cash in lieu of repair or replacement. Payment is made based on Company’s negotiated rates with its suppliers, which may be less than retail.”The cash payment option was accepted, please allow 7-10 working days to receive the check.
Icemaker was freezing solid. Was diagnosed and replaced in a friendly and professional manner. The technician arrived when stated and while we had to wait for the part, it also arrived on the stated schedule. The technician was pleasant and professional.
Thank you for your feedback. Have a great day.
I had First American for the first year I owned a home, and opened two service requests with them. On both service requests, the first contractor to come out broke my appliances worse than before. I paid a $75 service fee have someone break my appliances. Trying to get in contact with First American to discuss this was an absolute nightmare. It takes forever to get someone on the phone, and when you get in contact, they aren't very helpful. When I was able to speak with someone, they did very little to remedy the situation and had no sense of urgency. Multiple times I got shuffled between departments, wasting 45+ minutes, only to end up at a dead end voicemail that never gets returned. Terrible contractors. Terrible customer service. Terrible experience. Stay away.
This was the most miserable situation I have had ever had to deal with and I would NEVER EVER refer or recommend First American Home Warranty. My father chose your service but I would recommend and will be canceling. The communication was abominable. I do have to say that the final customer service person I spoke to was the only one that was responsive. Her name is: TE-Ligia **. Without her I would likely still not have a working dishwasher. I believe there is someone named Caesar in the similar position that completely dropped the ball and never returned my calls after saying he “would make things right”. I have never been so disappointed with customer service in my life.
1. Your phone automation is the most difficult to navigate, there should be a much better way to get to a live person when needed. 2. 20-60 minutes on hold each time - unacceptable. 3. Not calling back after saying that you will - unacceptable. 4. This unfortunately was the final straw: one answer I got was the most ridiculous I have ever heard and should have been made "right". Once the dishwasher was ordered and was ready to be installed I was working with someone to schedule it and told when they were confirming the dishwasher replacement time and schedule that they would install, remove and clean up after.
The actuality was that they dropped off the dishwasher in the garage. No installation, no removal of the old one- but really, most importantly - NO INSTALLATION, are you kidding! The delivery guy said "oh no they lied to you. We do not install in the state of Washington." So, I had a dishwasher in my garage for another 10 days until they could get someone out to install it. When I called you someone said oh – “That person was new. They should not have told you that”. And all of this communication was me initiating after poor response and service - nobody called me, nobody reached out to me. I am sure I have spent 6-7 hours on the phone over the few weeks trying to get any of this resolved.
It has now been installed and is working but from initial phone call of dishwasher not working to installation was over a month. I have to assume you would want better for your customer service and response time. Overall I hope you take this information and improve your service – most importantly communication. If you say you will do something – do it, so simple. I would like some financial compensation for this terrible service but it is unlikely that you will follow up anyway. I do not have trust in your company at all.
The plumber was prompt and efficient when fixing the leak in our shower. Thanks for doing such a nice job in our bathroom. I would recommend this plumber to friends and family if they had a similar housing issue to resolve.
Hello. Thank you for your review. Have a great day.
First American Home Warranty coverage exclusions
Coverage exclusions will be outlined in your contract and usually pertain to circumstances outside of normal wear and tear.
Item parts that are deemed nonessential to the core functioning of the appliance or system may also be excluded from coverage. For example, First American Home Warranty will cover your plumbing system but will not cover fixtures, faucets, filters or shower heads. You can find a full list of exclusions via FirstAmerican's sample contract for Texas.
First American Home Warranty coverage limits
First American Home Warranty places dollar limits on certain items. This is the total amount they will pay to access, diagnose, repair and/or replace items covered in your contract. Coverage limits range from $500–$2,500 per item, which is comparable to the industry average home.
|Item||First American Home Warranty coverage limit|
|Concrete encased plumbing and ductwork||$500|
|Steam, heated water or glycol heating||$1,500|
|Additional refrigeration (up to 4 units)||$1,000|
|Seller’s heating, central air conditioning and ductwork||$1,500|
|Septic tank system||$500|
First American Home Warranty claims
You can submit your claim online or by calling First American’s toll-free number. You’ll need to have your contract number and the make and model of the item needing repair handy.
How to request service from First American Home Warranty:
- Submit your claim to First American Home Warranty.
- They will assign a contractor to your case.
- Your service call fee will be due upon the technician’s arrival.
Emergency service: Reasonable efforts will be made to rush service when the system or appliance breakdown causes the home to be uninhabitable.
First American Home Warranty FAQ
- Is a home inspection required by First American Home Warranty?
No, a home inspection is not required to get coverage from First American Home Warranty, but pre-existing conditions are generally not covered.
- Can I cancel First American Home Warranty before my contract is up?
You can cancel your warranty within seven days of the contract effective date (generally 30 days after purchase). After that period, the contract is considered non-cancelable. A written request must be made to request consideration for cancellation. If approved, you will get a pro-rated refund and be charged a $50 administrative fee.
Is First American Home Warranty worth it?
First American Home Warranty provides coverage for all your essential home systems and household appliances. The pest control services and termite treatment coverage are what makes First American Home Warranty’s plans standout to us. While there are other home warranty companies that provide this coverage, it is not a standard option and we think it’s worth noting. Overall, the price for homebuyers and homeowners not in a real estate transaction is on the lower side compared to the rest of the industry. We think First American offers good coverage at a decent price.
First American Home Warranty Company Information
- Company Name:
- First American Home Warranty
- Year Founded:
- Santa Rosa