iBex Home Warranty Reviews
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About iBex Home Warranty
iBex Home Warranty offers a home protection plan for homebuyers in Utah. It covers home appliances and systems including your kitchen and laundry appliances, electrical system, air conditioning, furnace, interior plumbing and attached garage door. Coverage applies to failures resulting from normal wear and tear during the warranty term. iBex offers 24/7 claims support.
- Covers major home systems and appliances
- 24/7 claims
- Only available when buying a home
- Cancellation fee
iBex Home Warranty coverage and plans
iBex Home Warranty provides a single, comprehensive home protection plan for $700 per year for homes that are 5,000 square feet or smaller. Larger homes require a custom quote. The plan covers:
- Kitchen appliances, including refrigerator, built-in dishwasher and microwave
- Washer and dryer
- Electrical system, including primary breaker, switches and outlets
- Air conditioning
- Furnace
- Interior plumbing, including standard faucets and toilets
- Attached garage door system
The coverage applies to failures resulting from normal wear and tear during the warranty term.
iBex Home Warranty cost
The cost for an iBex Home Warranty plan is $700 per year as of the time of publishing. A plan for this price covers residential, single-family homes up to 5,000 square feet. Homes larger than 5,000 square feet require a customized quote. There is a service fee for each claim.
The warranty is available only during a real estate transaction, so you cannot buy one for a home you already own.
If you cancel, iBex charges a $200 cancellation fee. The cancellation fee, cost of completed repairs and a prorated fee for the months already covered will be deducted from your refund.
After completing a full year of coverage, customers may be eligible to renew their plan. Pricing for renewal may vary based on previous usage. iBex will contact eligible customers with renewal details. iBex home warranties are transferable to the new owner if you sell your home.
iBex Home Warranty coverage exclusions
iBex Home Warranty does not cover the following:
- Preexisting failures
- Damage caused by improper maintenance or installation
- Secondary damage
- Repairs that require maneuvering around an obstacle
iBex Home Warranty claims coverage limits
iBex Home Warranty outlines its coverage limits online. Coverage limits apply as stated below:
| Covered item | Coverage limit |
|---|---|
| Appliances | $3,000 |
| Electrical | $2,000 |
| Central air conditioner | $2,500 |
| Forced-air furnace | $2,500 |
| Interior plumbing | $2,000 |
| Garage door | $1,000 |
iBex Home Warranty FAQ
Is iBex Home Warranty legit?
Yes, iBex Home Warranty is a legitimate company that offers home warranties. The warranty covers several major home systems and provides 24/7 claims support to help with unexpected repairs.
How does iBex Home Warranty work?
iBex Home Warranty covers buyers of single-family residential homes. For an annual fee of $700 (for homes 5,000 square feet or less), the plan covers failures of specific systems and appliances due to normal wear and tear. When a covered system or appliance breaks down, you can file a claim 24/7 by phone or online. Coverage limits apply. Clients must use an authorized contractor.
Where is iBex Home Warranty available?
iBex Home Warranty is available exclusively in Utah. It is available to buyers of residential single-family homes, and a plan may only be purchased during the homebuying process.
Does iBex Home Warranty require a home inspection?
It is unclear if iBex Home Warranty requires a home inspection. iBex home warranties can only be purchased during the homebuying process.
How do I file a claim with iBex Home Warranty?
You may file a claim with iBex Home Warranty 24/7 by using the repair request tool online or calling.
Can I cancel an iBex Home Warranty plan at any time?
Yes, you can cancel your iBex Home Warranty plan at any time. Refunds are calculated based on three factors:
- $200 cancellation fee: This fee applies regardless of when you cancel or if any repairs have been completed.
- Repair costs: Any money that iBex has already spent on repairs will be subtracted.
- Prorated fee: A prorated amount based on how much of the warranty year has already passed will be deducted.
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iBex Home Warranty Reviews
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- 4,894,382 reviews on ConsumerAffairs are verified.
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Updated review: May 15, 2026
iBex took care of a mistake they made on the service of my home through my home warranty.
Original Review: April 8, 2026
I had a very frustrating experience with iBEX Home Warranty that ended up costing me significantly out of pocket while never resolving the original issue. I initially filed a claim for a water heater leak. IBEX sent a plumber who is employed directly by them (not a third-party contractor). He diagnosed the issue as a bad T&P valve. That was replaced, but the problem continued. He then recommended replacing the water heater entirely. IBEX covered the unit itself, but I paid over $800 out of pocket for labor.
The same day the new water heater was installed, the exact same issue occurred — water discharging into the drip pan. After further troubleshooting on my own, I discovered my home’s water pressure was excessively high (95+ PSI) due to a failing pressure reducing valve (PRV). This was the root cause of the problem all along and should have been identified before replacing the water heater. I spoke with three other licensed plumbers, and all of them said one of the first steps in diagnosing a T&P discharge issue is to verify that the PRV is functioning properly. The IBEX plumber later admitted that he did not check this.
Once I replaced the PRV myself and corrected the pressure, the system stabilized. However, IBEX refused to provide further assistance, stating I had already reached my coverage limit — even though the original issue was never properly diagnosed or resolved. Despite explaining all of this, the IBEX representative would not budge, would not help address the unresolved issue, and was not professional in how they handled the situation. In the end, I paid:- $85 deductible
- $800+ in labor
- Additional out-of-pocket costs to fix the actual problem
All while the original claim was never correctly addressed. If I had known this is how IBEX handles their customers, I would not have renewed my warranty for a second year. This experience felt like treating symptoms instead of diagnosing the real issue. I’ve lost confidence in IBEX’s process and would not recommend their service based on how this was handled.
iBex Home Warranty Company Information
- Company Name:
- iBex Home Warranty
- State/Province:
- UT
- Postal Code:
- 84130
- Country:
- United States
- Website:
- ibexhw.com