2-10 Home Buyers Warranty

2-10 Home Buyers Warranty Reviews

$32 to $75
Monthly premium cost
29 states
Availability
$65-$100
Service fee

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About 2-10 Home Buyers Warranty

2-10 Home Buyers Warranty has protected more than 6 million homes over 40 years. With a home warranty, when a system (heater, air conditioner, hot water heater) or appliance (refrigerator, stove, microwave) break due to normal wear and tear, homeowners are offered budget protection to complete the eligible repair. Seven out of every ten homes will experience a system or appliance failure yearly.

Pros
  • Structural warranties for new homes
  • Flexibility in selecting service providers
  • Provides essential coverage
  • Roof leak coverage available
Cons
  • Service call fees can be high
  • Some state restrictions

Featured Reviews

Orange Park, FL
Verified purchase
The repair person was here in no time and took care of it. He came in, detected the problem, knew what the solution was, ordered the part that was needed and fixed it. 2-10 was al...

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Cornelius, NC
Verified purchase
The air conditioning no longer blew hot air and the experience when I submitted the claim to 2-10 was fantastic. It was called in on a Friday and they said that I might not hear f...

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2-10 Home Buyers Warranty plans

2-10 Home Buyers Warranty gives homeowners around the country peace of mind and financial protection, helping minimize the burden of costly repairs. A 2-10 Home Buyers Warranty service agreement gives homeowners nationwide access to a network of more than 6,000 authorized, independent service contractors. They can also access an online Homeowner Portal to manage their account, request service and renew their service agreement.

Coverage packages cover the cost of repairing or replacing certain systems, including parts and labor, for one low service call fee.

  • Simply Kitchen: The Simply Kitchen plan is 2-10’s most affordable plan. It covers your kitchen appliances, including: built-in microwave, dishwasher, range, oven, cooktop, refrigerator with ice maker and beverage dispenser.
  • Complete Home: The Complete Home plan is the most popular. It covers kitchen appliances, heating and cooling, and plumbing and electrical.
  • Pinnacle Home: The Pinnacle Home plan offers the most coverage. It covers everything in the Complete Home package as well as your washer and dryer and includes other upgrades. 

2-10 service plans are not available in Alabama, Alaska, Hawaii, Montana, New Hampshire, North Dakota, Oklahoma, South Dakota or Wyoming.

2-10 Home Buyers Warranty coverage

The company’s Systems and Appliances service agreement covers the repair or replacement of major home systems and appliances, including parts and labor.

  • AC/freon split system
  • Furnace
  • Plumbing
  • Water heater
  • Electrical panel/wiring
  • Refrigerator
  • Oven
  • Dishwasher
  • Built-in microwave
  • Disposal
  • Trash compactor
  • Washer/dryer

Optional coverage: Available for home buyers, 2-10 offers optional coverage at an add-on rate for the following items: pre-season HVAC tune-up, extended pipe leak, roof leak, septic system, pool/spa equipment, water softener and well pump.

2-10 Home Buyers Warranty coverage exclusions

2-10 Home Buyers Warranty covers the failure of systems and appliances due to normal wear and tear. Pre-existing conditions will only be considered for coverage if they were unknown and could not have been detected by visual inspection or simple mechanical test. 2-10’s service agreement does not cover damage due to misuse or abuse or natural disasters. They also won’t handle hazardous materials, like asbestos.

As is typical with most home warranties, 2-10 does not cover cosmetic defects. In the event a replacement item is provided, there are no guarantees they’ll match the existing brand and color of your current item.

Code violations and haul away services are only covered with the Supreme Protection add-on and HVAC Plus plan add-on. Commercial appliances are not covered under the warranty.

There may also be item-specific exclusions. These will be listed in your contract, so be sure to look for these and understand your coverage. Often, parts and components deemed non-essential to the core function of the item may be excluded. For example, while most of your kitchen appliances may be covered, parts like glass, shelves and accessories may not be covered.

2-10 Home Buyers Warranty cost

The monthly cost for 2-10 Home Buyers Warranty starts at $27 for the kitchen appliance plan. Your total cost will vary by plan and your selected service call fee, which ranges from $85 to $125. Their monthly rate comes at a lower cost than the industry average, while their service call fee runs slightly high. If you select any add-on coverage, this will also increase your monthly payment.

2-10 Home Buyers Warranty coverage limits

2-10 Home Buyer’s Warranty lists the maximum aggregate liability for all claims in a contract term at $25,000. This is one of the higher limits we’ve seen. There is also an item specific limit on certain appliances and systems. This is the maximum 2-10 will pay for the repair or replacement of the item within one contract term.

Item2-10’s coverage limit
Built-in or sealed refrigeration units$2,500
Faucet repair and/or replacement$150/faucet
Toilet replacement, in the event of sediment/ calcium build-up$300/toilet
Limited roof leak$1,000/term
Septic system$500/term
Swimming pool$1,000/term
Well pump$500/term
Steam, hot water heat, hydronic systems, geothermal and water source systems, air conditioners, high-velocity systems$1,500/term
Concealed or concrete encased items pertaining to ductwork, water, gas, drain, piping, leaks, breaks and wiring$500/term
*Limits subject to change. Check your service agreement for up-to-date numbers

2-10 Home Buyers Warranty FAQ

Is a home inspection required by 2-10 Home Buyers Warranty?

No, a home inspection is not required to get coverage from 2-10 Home Buyers Warranty.

Can I choose my own service provider?

Maybe. In the event that a 2-10 authorized contractor is unavailable, you may be able to select your own technician. The technician will diagnose the problem and then call 2-10 for prior authorization before beginning the work.

Is there a cancellation fee for 2-10 Home Buyers Warranty?

Yes. A $25 processing fee will be applied to your cancellation. Cancellation within 30 days entitles you to a full-refund less this fee, while cancellation after 30 days will receive a pro-rated refund. Cancellation must be submitted in writing via email.

How do I request a service from 2-10 Home Buyers Warranty?

Claims can be submitted online through the 2-10 homeowner portal or by calling their toll-free number. Both methods are available 24/7, and you can log in to the homeowners portal to check the status of your request at any time. To request service from 2-10 Home Buyers Warranty:

  1. Submit a claim to 2-10.
  2. 2-10 will assign and dispatch a service contractor.
  3. Dispatched contractor will diagnose and repair the item if it’s covered under your warranty.
  4. You will pay the service call fee.

Emergency service: In emergency situations, 2-10 will make every effort to expedite a technician to your home within 24 hours.

Is there a waiting period before you can start using a home warranty from 2-10 Home Buyers?

Yes, there is a 30-day waiting period before you can request service from 2-10 Home Buyers. If you are renewing your home warranty, you can start using it immediately.

Is 2-10 Home Buyers Warranty worth it?

2-10 Home Buyers Warranty gives homeowners around-the-clock peace of mind should something in their home break. In business for nearly four decades, the company has accrued valuable experience taking care of homeowners around the country. Homeowners should be prepared to pay a service call fee for each separate service request. Overall, we found the pricing fair and the coverage adequate, if a little less comprehensive than other plans available. If you’re looking for straightforward coverage of your major systems and appliances, 2-10 should fit the bill.

2-10 Home Buyers Warranty Reviews

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    How do I know I can trust these reviews about 2-10 Home Buyers Warranty?
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    Page 1 Reviews 0 - 10
    CoveragePrice

    Reviewed Jan. 16, 2025

    My water heater went out two weeks ago and I called 2-10 Warranty and they sent out a company to look at it. The water heater had to be replaced. To my surprise, I had to pay an additional fee of $405.00 for the parts that were not covered in my policy. Keep in mind, this was not explained to me. I have been with 2-10 warranty for five (5) years and my payment is $98.73 and it's not worth the cost. You will be better off just saving your money in case you have to have your items in your home repaired.

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    2-10 Home Buyers Warranty
    Response from 2-10 Home Buyers Warranty

    Hi Adrianne, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback and thank you for being a part of 2-10 Home Buyers Warranty.

    Profile pic of the author.
    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedRefunds & Payouts

    Reviewed Dec. 26, 2024

    Our gas water heater recently went out, so we opened a claim with 2-10. The company they assigned did their assessment and it needed to be replaced. The information was sent to 2-10 with the itemized list of what needed to be done. 2-10 came back and not everything was covered. Our water heater is 20 years old, so everything for the new water heater needed to be brought up to code.

    The out-of-pocket was going to be $404. We called to get the details on the items that were not covered and then to accept the work. When the rep stated looking at the items, the out of pocket all the sudden went up to $548. Then the rep went back to look at something else and came back and said it would now be $685. That seemed like such a scam that they kept raising the amount. They said they could look at the buy-out option if that was too high and we could get our own contractor to look at it. The rep looked up how much the buy out would be. When they came back, guess what, something changed again.

    They were now saying the cost of the water heater was over their max coverage and they can only offer the buyout. They took the option off the table for the $685 out-of-pocket. They would send a check in 10 to 15 business days. I asked for a supervisor, but none were available. They would have to call me back with 4 hours. The supervisor called back a few hours later, and wouldn’t do anything. He told me the check would be for $1200 and he would expedite it, but still gave me the same 10 to 15 business days.

    We now either have to come up with over $1000 extra to cover the rest and wait till the check comes in or and find a plumber that does financing to get it replaced sooner. How is this whole thing not a scam where they kept increasing the out of pocket and their costs until they maxed out what they would cover. We have had this company for over 20 years and paid them in the neighborhood of $15k in premiums during this time and we get treated this way.

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    Response from 2-10 Home Buyers Warranty

    Hi Christopher, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback and thank you for being a part of 2-10 Home Buyers Warranty.

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      Reviewed Dec. 13, 2024

      Our water heater, Rheem/Rudd, went out and stop working in our brand newly built home which was one year new when it broke and after the home builders warranty expired. Contacted 2-10 to get it fixed, and was told they had no service providers to fix it. They approved us to seek support from a non-contractor. We had to pay $910.00 to get the water heater fixed. 210 reimbursed us $275.00. This was unacceptable. We have not renewed our home warranty with them.

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      Response from 2-10 Home Buyers Warranty

      Hi Vanessa, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback and thank you for being a part of 2-10 Home Buyers Warranty.

      Customer ServiceCoverageTech

      Reviewed Dec. 11, 2024

      Absolutely GARBAGE. Customer service is a complete joke. The contractors they use are absolutely bargain basement and will slap together a job to save a buck. We had our air conditioning go out and they refused to cover the replacement. We had a pre purchase inspection on our home that literally took infrared pictures of the cold air and its temperature coming out of the vents and they tried to pull the whole “pre-existing condition” on us. This company should be investigated for defrauding and lying to its customers. You’re better off taking your money and lighting it on fire than giving it to these crooks.

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      2-10 Home Buyers Warranty
      Response from 2-10 Home Buyers Warranty

      Hi Zach, we're sorry to hear how you feel. What you described is not the experience we aim to provide as we pay out 97.5% of all claims placed with us. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience, and we’ll do our best to make sure that you have a more positive experience next time.

      Customer ServiceTechSales & Marketing

      Reviewed Dec. 10, 2024

      AVOID THIS COMPANY! Calling customer service takes at least 45 min each time and they DO NOT call back with the callback option. I made a request for refrigerator repair and they sent a contractor out that DID NOT even work on the fridge yet I had to pay $100. They sent another contractor out, and he worked on the fridge, yet that didn't fix the issue... I have to pay another $100. They will continue to attempt to fix your issue by trial and error at YOUR EXPENSE. By the time you've paid for multiple visits, you can simply buy a new appliance. They do not have a cut off point to repair attempts before replacing the item because THEY DO NOT INTEND TO REPLACE ANYTHING. This company is a scam!

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      Customer Service

      Reviewed Dec. 4, 2024

      I recently had a very poor customer service experience with this company. I was transferred from one person to another for over an hour, and still didn't get a straight answer to my questions. Very disappointing.

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      Verified purchase
      Claims HandlingCoverageTech

      Reviewed Dec. 4, 2024

      DO NOT GO WITH THIS COMPANY. Filed a claim on October 28th and after 3 different contractors they sent, it is December 4th and we still do not have our Gas Pack working and the lows are in the 20's and 30's just about every night. They said they ordered the part and then the contractor went to get the part and it was not there. 2-10 assured contractor it was there so contractor went back again and it was still not there. Then 2-10 said they would order another part but then said the part isn't available anymore and they are having to have a part made by the manufacturer.

      You sit on hold for an hour and a half before you get someone on the line and all they can say that it is out of their control. They justify their selves by offering you a "cash" offer for you to fix it yourself but the amount they offer is a joke. Go to the Better Business complaints and look at all the complaints and look at their responses. Every one of them says it is out of their control and per rule number "fill in the blank" we do not cover bla, bla, bla and we can't control contractors, and we are not to blame for missing parts. It's never their fault and they are in no hurry to fix anything. They are just trying to wait you out, so they don't have to fix it. It took almost a month before the part was even ordered the first time.

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      2-10 Home Buyers Warranty
      Response from 2-10 Home Buyers Warranty

      Hi George, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback and thank you for being a part of 2-10 Home Buyers Warranty.

      Customer ServiceTechSales & Marketing

      Reviewed Dec. 2, 2024

      We had a terrible time trying to get our HVAC unit fixed. 2-10 sent out one vendor who made a diagnosis and we paid 100 for that but he then declined to do the job so 2-10 sent out another who after two visits and spending 850 we had air and no heat, so another vendor was sent out and his diagnosis was that we had no freon ... after just paying 500 from the last vendor!

      We finally had to get a reputable vendor on our own. He explained to us that the vendors 2-10 sent out had put too much freon in and had overcharged it, thus spilling on other parts of our unit and ruining it. We now have to purchase a new unit but we can't even get a hold of 2-10. THERE ARE NO DIRECT NUMBERS and customer service will not help you at all! It truly is a scam because the vendors get 100 every time they come out but there is no contract that states they will then fix the problem after getting paid that 100. STAY AWAY AND DO NOT PURCHASE 2-10 HOME WARRANTIES.

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      2-10 Home Buyers Warranty
      Response from 2-10 Home Buyers Warranty

      Hi Patricia, we're not sure what led to this, but we'd be happy to review your claim and see if there is anything we can do to help. If you're interested, please send us a private message with your service address and we will have a customer experience advocate reach out to assist you.

      Customer ServiceTech

      Reviewed Nov. 9, 2024

      Have not had one successful service request with them, their contractors do not answer their phones or respond to the service requests and 2 10 customer service are trained to be dismissive and rude. I have never been interrupted so many times in a single conversation. These people are there to take your money, not to help their customers. They will literally pull every excuse out of the book and keep telling you within one business day then within two business days and all of a sudden it becomes within six business days and then becomes an endless loop of no one answering the service requests. Then if you use an independent contractor they will not honor their reimbursement policy under any condition. Terrible home warranty, STAY AWAY.

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      Customer ServiceCoveragePrice

      Reviewed Nov. 7, 2024

      I am extremely dissatisfied with my experience with 210 Home Warranty. Trying to get in touch with anyone is nearly impossible, and when I do, the customer service is subpar at best. They don't even have email support! What if I was DEAF?! Despite having a warranty, I’m still being charged for services that should be covered, and the entire process is a hassle. It's not worth the stress or the money. Save yourself the trouble and look elsewhere for home warranty coverage. I would not recommend this company to anyone.

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        2-10 Home Buyers Warranty Company Information

        Company Name:
        2-10 Home Buyers Warranty
        Company Type:
        Private
        Address:
        13900 E. Harvard Avenue
        City:
        Aurora
        State/Province:
        CO
        Postal Code:
        80014
        Country:
        United States
        Website:
        www.2-10.com

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