2-10 Home Buyers Warranty
- Monthly premium cost
- $18 to $67.79
- Availability
- 29 states
Our Buyers Guide Top Picks:
ARW Home
About 2-10 Home Buyers Warranty
2-10 Home Buyers Warranty has protected more than 6 million homes over 40 years. With a home warranty, when a system (heater, air conditioner, hot water heater) or appliance (refrigerator, stove, microwave) break due to normal wear and tear, homeowners are offered budget protection to complete the eligible repair. Seven out of every ten homes will experience a system or appliance failure yearly.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
Pros
- Structural warranties for new homes
- Flexibility in selecting service providers
- Provides essential coverage
- Roof leak coverage available
Cons
- Service call fees can be high
- Some state restrictions
Bottom Line
2-10 Home Buyers Warranty has plans to cover appliances and systems for all homes and structural coverage for new homes. While coverage isn’t as extensive as other providers, 2-10’s plans are slightly more affordable than the competition.
Top 2-10 Home Buyers Warranty Reviews
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The repair person was here in no time and took care of it. He came in, detected the problem, knew what the solution was, ordered the part that was needed and fixed it. 2-10 was al...
Read full reviewThe air conditioning no longer blew hot air and the experience when I submitted the claim to 2-10 was fantastic. It was called in on a Friday and they said that I might not hear f...
Read full review2-10 Home Buyers Warranty plans
2-10 Home Buyers Warranty gives homeowners around the country peace of mind and financial protection, helping minimize the burden of costly repairs. A 2-10 Home Buyers Warranty service agreement gives homeowners nationwide access to a network of more than 6,000 authorized, independent service contractors. They can also access an online Homeowner Portal to manage their account, request service and renew their service agreement.
Coverage packages cover the cost of repairing or replacing certain systems, including parts and labor, for one low service call fee.
2-10 service plans are not available in Alabama, Alaska, Hawaii, Montana, New Hampshire, North Dakota, Oklahoma, South Dakota or Wyoming.
2-10 Home Buyers Warranty cost
The monthly cost for 2-10 Home Buyers Warranty starts at $19 for systems and appliances coverage. Your total cost will vary by plan and your selected service call fee, which ranges from $85 to $125. Their monthly rate comes at a lower cost than the industry average, while their service call fee runs slightly high. If you select any add-on coverage, this will also increase your monthly payment.
2-10 Home Buyers Warranty coverage
The company’s Systems and Appliances service agreement covers the repair or replacement of major home systems and appliances, including parts and labor.
- AC/freon split system
- Furnace
- Plumbing
- Water heater
- Electrical panel/wiring
- Refrigerator
- Oven
- Dishwasher
- Built-in microwave
- Disposal
- Trash compactor
- Washer/dryer
Optional coverage: Available for home buyers, 2-10 offers optional coverage at an add-on rate for the following items: pre-season HVAC tune-up, extended pipe leak, roof leak, septic system, pool/spa equipment, water softener, well pump.
2-10 Home Buyers Warranty coverage exclusions
2-10 Home Buyers Warranty covers the failure of systems and appliances due to normal wear and tear. Pre-existing conditions will only be considered for coverage if they were unknown and could not have been detected by visual inspection or simple mechanical test. 2-10’s service agreement does not cover damage due to misuse or abuse or natural disasters. They also won’t handle hazardous materials, like asbestos.
As is typical with most home warranties, 2-10 does not cover cosmetic defects. In the event a replacement item is provided, there are no guarantees they’ll match the existing brand and color of your current item.
Code violations and haul away services are only covered with the Supreme Protection add-on and HVAC Plus plan add-on. Commercial appliances are not covered under the warranty.
There may also be item-specific exclusions. These will be listed in your contract, so be sure to look for these and understand your coverage. Often, parts and components deemed non-essential to the core function of the item may be excluded. For example, while most of your kitchen appliances may be covered, parts like glass, shelves and accessories may not be covered.
2-10 Home Buyers Warranty coverage limits
2-10 Home Buyer’s Warranty lists the maximum aggregate liability for all claims in a contract term at $25,000. This is one of the higher limits we’ve seen. There is also an item specific limit on certain appliances and systems. This is the maximum 2-10 will pay for the repair or replacement of the item within one contract term.
| Item | 2-10’s coverage limit |
|---|---|
| Built-in or sealed refrigeration units | $2,500 |
| Faucet repair and/or replacement | $150/faucet |
| Toilet replacement, in the event of sediment/ calcium build-up | $300/toilet |
| Limited roof leak | $1,000/term |
| Septic system | $500/term |
| Swimming pool | $1,000/term |
| Well pump | $500/term |
| Steam, hot water heat, hydronic systems, geothermal and water source systems, air conditioners, high-velocity systems | $1,500/term |
| Concealed or concrete encased items pertaining to ductwork, water, gas, drain, piping, leaks, breaks and wiring | $500/term |
2-10 Home Buyers Warranty FAQ
Is a home inspection required by 2-10 Home Buyers Warranty?
No, a home inspection is not required to get coverage from 2-10 Home Buyers Warranty.
Can I choose my own service provider?
Maybe. In the event that a 2-10 authorized contractor is unavailable, you may be able to select your own technician. The technician will diagnose the problem and then call 2-10 for prior authorization before beginning the work.
Is there a cancellation fee for 2-10 Home Buyers Warranty?
Yes. A $25 processing fee will be applied to your cancellation. Cancellation within 30 days entitles you to a full-refund less this fee, while cancellation after 30 days will receive a pro-rated refund. Cancellation must be submitted in writing via email.
How do I request a service from 2-10 Home Buyers Warranty?
Claims can be submitted online through the 2-10 homeowner portal or by calling their toll-free number. Both methods are available 24/7, and you can log in to the homeowners portal to check the status of your request at any time. To request service from 2-10 Home Buyers Warranty:
- Submit a claim to 2-10.
- 2-10 will assign and dispatch a service contractor.
- Dispatched contractor will diagnose and repair the item if it’s covered under your warranty.
- You will pay the service call fee.
Emergency service: In emergency situations, 2-10 will make every effort to expedite a technician to your home within 24 hours.
Is 2-10 Home Buyers Warranty worth it?
2-10 Home Buyers Warranty gives homeowners around-the-clock peace of mind should something in their home break. In business for nearly four decades, the company has accrued valuable experience taking care of homeowners around the country. Homeowners should be prepared to pay a service call fee for each separate service request. Overall, we found the pricing fair and the coverage adequate, if a little less comprehensive than other plans available. If you’re looking for straightforward coverage of your major systems and appliances, 2-10 should fit the bill.
2-10 Home Buyers Warranty Reviews
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When I got 2-10 it was because I needed a company that could find contractors in a timely manner that were willing to service my small town. I was assured repeatedly this would be no problem. Well, apparently, it is a problem. My toilet has been backed up for 4 days now. 2-10 cannot seem to find a contractor that will come to this area. After they assured me they could. Now they are wanting me to find a contractor out of their network, have me pay for it and they have promised to reimburse IF they approve the work. This is the exact reason I left my last company. They did the same thing then turned around and stuck me with a 495 plumbing bill by disapproving the claim. The last company also repeatedly told me the job was approved then backed out. I got a home warranty BECAUSE I don't have a lot of money. Frustrated doesn't even come close.
Tomorrow is Friday so if they don't find a plumber I can guarantee they won't find one till next week. I don't get the feeling 2-10 cares that I don't have a working house without the toilets, showers, dishwasher, or washing machine. What does it take to get an honest company that can actually do what they say and get the job done. If I have to wait another week to get the plumbing fixed I will start trying to find another company. I had high hopes for 2-10, but they are simply not trying and really don't seem to be in any hurry about any of this. I'm in tears. I live alone and on a fixed income. I have no other way to do this.
Hi Carolyn, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty with your service address and we'll be happy to help in any way we can.
Do NOT use 2-10. I am a REALTOR and they stole my money and duped me out of paying for my catastrophic water heater failure. I have paid them faithfully for 2 years now. I LITERALLY make them money by referring my clients to them and they won't take care of my water heater reimbursement. Of course, it fails on a Sunday and they are closed.
You cannot get anyone to help. So I call a plumber who could come out immediately and mitigate and replace. But now Monday morning they will only pay $200 out of the $1500. So if they will do this to a Realtor and a referral source of business imagine what they will do to you, the consumer. Never again will I refer them and I have cancelled my plan.
I also had to wait from September of 2021 until February of 2022 to get my dryer repaired. It still failed after that and rather than wait to have them come back out I just got a new one. That should have been my notice then, but I had a friend that used to work for the company that could intervene. She's not there anymore so no wonder I don't get the service anymore. No one going to bat for me. If no one will go to bat for a Realtor and a referral source, then they won't go to bat for the homeowner. DO NOT USE.
Hi Amy, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
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This Company is a Fraud. They take your money and never help you out on any issue you have. Every time I have an issue they never send out anyone. They always make you do the leg work. then they give you some lame excuse. They don't pay for items at cost. DON'T WASTE YOUR HARD EARNED MONEY HERE....RUN.
Hi Steve, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
We were first referred a HVAC repair company for our broken freezer who didn't call, then when we called them, it was impossible to hear them and they couldn't come. A new company was referred. Again we made the call because they didn't call us. They made an appt and didn't show. The next day we rescheduled and then again they were a no-show even after multiple calls we made to confirm. Tried to call 2-10 but they don't answer their phone and there's no email contact. So we tried again and now they gave us the first company (HVAC for a fridge). Feels like a scam. Now have a freezer that hasn't worked for a week and no help in sight. What a waste of money!
Hi Johnna, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty with your service address and we'll be happy to help in any way we can.
I'm a paying customer for 10+ years of this company. I live in FL. My AC unit is 13 years old and failing. It freezes up if I try to lower the temp below 78 degrees. I cannot use my oven or the AC unit freezes up. I didn't expect a full replacement, but merely the amount the contract allows towards replacement. I was told by the claims department that since my AC unit was not completely inoperable, I did not qualify for any money towards replacement. The claims associate also hung up on me after I had waited on hold for over 30 minutes. 10 years of $650-$750 premiums per year and I get nothing and they got all of that money. Completely unacceptable. Do not waste your money.
Hi Jeffrey, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty with your service address and we'll be happy to help in any way we can.
2-10 finally came through. After 14 days my refrigerator was replaced. The fact that you have to wait 2 weeks for a new refrigerator is unacceptable however I’m grateful they did. It has to be a faster way to resolve issues like this…
I’ve been waiting on a response from the 2-10 authorized dispatcher for 5 days now. 2-10 suggest that I get an “out of network company” to come out and diagnosis’ my refrigerator that is NOT WORKING. I would be responsible for out of pocket expense for the out of network diagnostics test and I MIGHT be reimbursed. If it takes MORE THAN 5 days to get confirmation from YOUR AUTHORIZED contractor how long will it take to get fixed or replaced? So far this isn’t looking good. I have renewed this warranty 3 times and this is my first claim. I really hope when I update this review I have better news to share.
Policy holder since 2018. Never had a need to file a claim. Policy also includes outdoor pool. Now heavy rains I needed to fix leaks. The company focused on the material the pool is made to deny claim.
Hi Javier, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
We purchased an extended warranty from 2-10 Home Buyers Warranty (HBW) in March 2021. In December 2021, we submitted a claim for service on our Frigidaire Double Wall Oven. The issue was that the upper oven was taking too long (over an hour) to heat to the desired temperature. In addition, we discovered that once the oven reached the set temperature, the actual temperature in the oven was 100 degrees lower than the set temperature.
Over the course of the past year, there have been three attempts to repair the oven by three different repair service providers. The heating element was replaced, the heat sensor was replaced, and a control board was replaced, and nothing attempted has resolved the issue. We asked HBW to replace the oven, but that request was denied because they said they needed a diagnosis.
Well, a new provider was contracted who provided a diagnosis which included a recommendation to replace the oven. They also indicated that the reason none of the previous repair attempts worked may be because of a wiring issue which is hard to detect and also presents a potential fire hazard. HBW continues to contend that repairs should be attempted up to a point where the amount spent on repairs reaches a threshold that could lead them to authorize a replacement.
We reject this threshold premise for the reasons stated above and now there is a potential safety issue. Their response to our safety concern was that the oven is probably not a safety hazard as long as it’s not being used! We believe we should have an oven that we can actually use safely. The current status is that they have given us the option to go ahead with another round of repairs or to accept a cash amount of $1016 in lieu of repairs. It appears that HBWs practice is to continue to deny what we feel is a reasonable request to replace the oven (or its MSRP value of $3149) until we get so frustrated that we accept an unfavorable offer that benefits their bottom line.
Hi Larry, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
If you plan to use this company be know what you are getting. I had 2 claims with them. Broken water heater and broken pressure tank. Plan to spend 8-12 hours on hold. Don't expect reimbursement without prior approval. That is IF the company answers the phone. In addition it takes them a minimum of 5 days before telling you that cannot find a contractor to do repairs. I had a $1500 water heater repair and only received 1/5th the total repair cost.
Hi David, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
I would not suggest anyone ever using 2-10 Warranty. I put in a service order for my heater in Oct 2022. It is now Dec. 2022 and my heater is still not fixed. I can not find anyone at 2-10 Warranty to tell me anything as to where the parts are for my heater or when it will be fixed. 2-10 Warranty “ordered” a part from eBay, which I find extremely odd for them to do and has made it only harder for someone to tell me the ETA on the part. I put in an escalation and still no help or resolution to the issue. It has gotten into the low 30’s at night which has caused me to move my children and pets out of my house because 2-10 Warranty has not fixed the heater.
Hi Megan, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
2-10 Home Buyers Warranty Company Information
- Company Name:
- 2-10 Home Buyers Warranty
- Company Type:
- Private
- Address:
- 13900 E. Harvard Avenue
- City:
- Aurora
- State/Province:
- CO
- Postal Code:
- 80014
- Country:
- United States
- Website:
- www.2-10.com
Check out our buyers guide top picks
Our Buyers Guide Top Picks:
ARW Home
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