2-10 Home Buyers Warranty Reviews

I've been given the run around with representatives who are only able to see content in either the new system or the old system. Very few people have access to both which complicates things even further because they don't have the full scope of the issue. lt has been two weeks and I'm still waiting for a response on whether they are going to replace the compressor. I was supposed to receive a call back (I called on Monday) and it is now Wednesday with no response. They wanted to confirm that I had coverage at the time I filed a claim. I have once again been a customer who was on automatic renewal for 23 years and had coverage at the time. Honor what you say and train your people better.

Now, I will say, I have had some good conversations with some individuals who really tried to assist me and saw the issue but unfortunately, they didn't have the power to authorize the repair. I would really think about signing up with this company because at this time I am not impressed with their leadership or customer service. I have recommended this company in the past to family and friends and at this point I see change on the horizon. Incompetent, Ineffective leadership and unable to pivot and review the documents and issues in front of them (on their end) to make the right and sound decision. I typically don't do reviews but the egregiousness of this issue has caused me to post my thoughts and concerns. Maybe they will listen or have time to respond now that I've voiced my concerns publicly.

Systemic Call Center Chaos & Stonewalling: Extreme Phone Delays: Reaching representatives consistently requires sitting on hold for 45 to 60+ minutes per call, spending 5 to 8 hours across multiple days just trying to get basic updates. Broken Promises & Unreturned Calls: Multiple formal requests for supervisor callbacks went completely unfulfilled. Deliberate Evasion: Representatives give conflicting information on consecutive calls and dodge technical questions to avoid escalating files to claims managers.

Refusal of Written Confirmation: Representatives attempt verbal-only negotiations while actively refusing to put their technical directives or equipment specifications in writing. Core Issue Technical & Regulatory: 2-10 HBW is attempting to force a partial equipment replacement by pairing a modern 14.3 SEER2 outdoor condenser with an obsolete 2006 Carrier PSC blower motor. Independent licensed mechanical contractors have documented in writing that this configuration restricts airflow, pushes static pressure past safe design limits, causes premature mechanical failure, and explicitly invalidates standard manufacturer parts warranty coverage. This matter is under active regulatory file review with the South Carolina Department of Insurance (SCDOI).

Current Status & Next Steps: A formal Pre-Arbitration Demand Letter copying state regulators was delivered to 2-10 HBW’s corporate legal team. Having allowed the demand deadline to expire without a compliant resolution, a formal binding arbitration claim is being filed immediately through Arbitration Resolution Services (ARS). My Desired Outcome: Immediate authorization for a fully matched, code-compliant system replacement or an accurate Cash-in-Lieu buyout under the policy's aggregate limit to allow the hiring of an independent licensed contractor.

They never send me the contact via email or mail. I have made tons of calls everytime is” we will call you back in two hours.” There is no call back. I am extremely DISAPPOINTED. There is no resolution. I have given them the name of the representative that signed me up. I have requested to pull the phone records and I have no success. This situation is since June. They advised me just to change the plan they transfer me from one place to another. They advice me to get a higher plan with AHS which I did the technician came and said this is a pre existing and we are still without ac. I need a solution please. I will go to the BBB and will put a complain with the General Attorney's Office.

It has now been over a month, and we are still waiting for 2-10 to resolve the claim or provide the replacement. I have contacted the company multiple times trying to get an update. I have repeatedly been placed on lengthy holds, transferred around, or disconnected, and I still have not received a clear answer regarding when our microwave will be replaced. We have been loyal customers since 2019 and have continued paying for this warranty with the expectation that when a covered appliance fails, the company will honor the warranty and handle the claim within a reasonable amount of time.

I am extremely disappointed with the lack of communication and follow-through. I don’t know what has changed with 2-10, because this was not our experience with them in the past. However, after seeing the number of recent complaints from other customers describing delays and communication problems, I believe these concerns need to be taken seriously. At this point, I am simply asking 2-10 Home Buyers Warranty to honor our warranty, complete the claim, and replace our microwave as recommended by the service technician. More than a month without a resolution or meaningful communication is unacceptable.

I finally got the correct email and then resent all the required paperwork. After having to email a few times asking for confirmation they received everything, they said the address didn't match what they had in the system and they showed what they had. Drive was left off the street address. So we corrected that. Then they didn't like the invoice that was submitted that we received from the company who did the work. Each time something is submitted a few days later something else is missing or wrong. It's been a month and a half and we still have not been reimbursed. WE ARE NEVER USING 2-10 HOME BUYERS WARRANTY EVER AGAIN!!!!

It is very difficult to get a hold of 2-10. I have spent up to three hours on the phone at one given time and I have had multiple calls with them. No one knows the answer to anything so after sitting on hold for over an hour, they will transfer you to someone and then transfer you again until you get disconnected. This has got to be illegal. I would like to know how to pursue this.

I called customer service again and explained that claims didn't have access to my account and I was told that they should, so I was reconnected to the claims department. The phone rang for 45 minutes and without speaking with anyone, I was sent immediately to the survey and the phone call cut off. I called customer service again and after another 45 minutes on hold, I spoke to someone in claims who once again said they don't have access to my account and someone would reach out to me on Wednesday. Great. Wednesday came and went, no call. Thursday, no call. Friday I called back at 11am to see what was going on. They said they didn't have access to me in the current system and someone would call within 1-2 hours. We waited 6 hours. No call back.

I called back and was told once again that they don't have access to me in their system and that someone would call back. Clearly, I wasn't getting called back and explained this. They said if I call back before the time I was quoted occurs, I get put in the back of the line. Well... I did wait each time. I was guaranteed a call back on Friday night. I know this is going to come as a shock, but I was not called back. It's now the weekend and I've received 2 surveys to ask if everything was going well with our work order. It most definitely is not. I filled out both of those requests to get a call back and of course it says I'll get a call next week. No help on the weekend. Why even send those surveys out on the weekend?

Do not use this company!!! They have the worst customer service. I can't even get help on this problem because they don't have access to my account because it's not on their current system. If that's a problem they are having, they need to have a process to help those people. Whatever they are doing now is not working. They figured how to charge my credit card even though my account was in another system. They should be able to figure out how to at least provide basic customer service. I can't even talk to someone about a basic question at this point.

They advertise things like "happy homes", "timely response and scheduling", "peace of mind", etc. We are not happy taking cold showers, no peace of mind that this is going be to resolved any time soon and there's been no timely response from 2-10 in calling us back. They falsely advertise great reviews but a simple search shows how awful this company is to work with. I'm sorry for ever recommending this company to anyone.

Afterward, I contacted 2-10 Home Buyers Warranty and was instructed to complete an OSA form and submit it with my invoice for reimbursement. I did exactly that nearly a month ago. Since then, I've called at least 20 times to check on the status of my claim. Every single time I'm told the same thing: "We're not authorized to handle your claim. The appropriate person will call you back." That callback has never happened.

At this point, it feels like they're intentionally giving customers the runaround instead of honoring the warranty they sold. They were nowhere to be found when I needed them most, and they continue to avoid addressing my claim. If you're considering purchasing a home warranty, think twice before choosing 2-10 Home Buyers Warranty. Based on my experience, they were happy to take my money, but when it came time to provide the service I paid for, they failed completely.

This house keeps my elderly mother cool and alive which is a basic human need in Arizona, I might find her dead now entering August from heat exhaustion. Avoid warranty companies for your life!!!

The contractor has been transparent and helpful throughout this. They answered my questions and clarified that the inspection report I received was the same report they submitted to 2-10. That report says nothing about the evaporator-coil problem being pre-existing. Despite that, 2-10 continued claiming the denial was based on a pre-existing condition while refusing to explain what evidence supported that conclusion. Based on this experience, it honestly feels like “pre-existing condition” may be a default denial label they use when they do not want to pay a claim, whether or not the contractor’s report supports it. In my case as well as many others, they have refused to provide any proof no matter how many times I call them.

2-10 also repeatedly blamed the contractor, even though the contractor was the only party willing to explain what was happening. Meanwhile, 2-10 refused to provide the inspection report or their complete claim notes. I asked them to communicate with me by email so there would be a written record, and they would not do that.

Everything had to happen through phone calls with different representatives, different phone numbers, and different Philippines-based call centers. Every time I called, I had to explain the entire situation again. Nobody ever seemed to have a complete understanding of the claim, and nobody took responsibility for getting to the bottom of it. One representative finally made it sound like progress was being made. He offered me a free second-opinion inspection and explained that a possible resolution might require me to pay certain costs directly to the contractor. I agreed to that.

When I called the contractor, they had no idea what 2-10 was talking about. They told me the claim had actually been fully denied and that they had not received any approval for further action, inspection or for a repair involving out of pocket costs. That has been the pattern throughout this process. A representative finally says something useful, but when I follow up, the contractor has been told something completely different. There is never one complete explanation, one person responsible for the claim, or one written decision that clearly states what happened.

When I confronted 2-10 about their description of the inspection report not matching the actual report, they did not explain the discrepancy. Instead, I was transferred to an American Home Shield claims department, which is a COMPLETELY DIFFERENT COMPANY. Every time I pushed back, asked for documentation, or pointed out a contradiction, I was transferred, redirected, given another number, or left with another vague explanation. They always seemed to find a way to avoid directly answering the issue.

At this point, I still do not have a consistent written denial reason or a clear explanation of how they reached their decision. I have spent hours calling 2-10 and the contractor, waiting on hold, simply trying to find out what is happening with my own claim. The worst part is that this did not feel like a genuine investigation of my claim. It felt like a strategy of exhausting the customer until they give up: deny first, change the explanation when challenged, refuse to provide records, blame the contractor, and transfer the customer somewhere else whenever the facts stop supporting the denial. I paid for coverage, not for the privilege of spending hours proving that 2-10’s own representatives were contradicting their contract, their contractor, and each other.

At some point, the sheer level of confusion stops looking accidental. A company handling home repair claims should know why a claim was denied, be able to show the customer the report it relied on, and stand behind one consistent explanation. 2-10 could do none of those things. Every call produced a new story, a new representative, or another dead-end transfer, but never an actual answer. The only thing they handled consistently was making sure nobody took ownership of the decision. A home warranty is supposed to make a major repair easier. With 2-10, the claim process became a second problem on top of the broken air conditioner. I would never recommend this company to anyone.

Since that one report, we have had multiple other contractors come out and report that the issues with the unit are, in fact, normal wear and tear and two different contractors suggested a coil repair. This repair requires us to pay a decent sum out of pocket, which I still do not understand the basis of based on their contract, but we agree to pay the charges to get this resolved. Weeks later, without any communication directly from 2-10, and after calling back multiple times, we learned that the contractor does not stock the needed part and that they weren't able to order it, putting us back at square one. It was at that point that a full unit replacement was suggested and, again, that required us to pay a decent amount of of pocket, which we agreed to do.

The replacement was submitted to the contractor and we were under the impression that we were simply waiting on the contractor to get the unit and materials in stock to complete the work now, 10-days later, we get a call from the contractor saying the claim has been denied as the issue is not normal wear and tear, likely due to the prior disproven report submitted 3-4 contractors ago. The contractor assured us that the claim was submitted as normal wear and tear. 2-10 is simply coming up with any reason they can to avoid covering the repairs/replacement. We have been without a working unit for months, it is July, and we live in Georgia. The communication with 2-10 has been relatively non-existent.

Their customer service reps all work from home and when you call it takes them forever to go through the file, read notes, and they are confused about the history of the claim and ongoing issues and don't have authority to actually fix anything or assist. Since they work from home, the only option they have is to escalate the claim and then you have to wait 4 hours, or several days, for a supervisor to call you back. My husband has spent days on the phone with these guys trying to sort this out and it just gets more and more messy each time. I have demanded to speak with a supervisor or their in-house counsel and that doesn't work either.

Their customer service is unacceptable and so is their claims handling process. They refuse to put anything in writing, which is clearly to cover their own behinds in the event of legal action. Keep notes and record all calls when dealing with them. Now they are saying that the claim is denied and they will not review it again until we have submitted proof that the issue identified in April has been repaired and/or replaced. They want us to fix or replace the unit over something that is unrelated to the issue and/or doesn't exist and are using that as the basis to jerk us around and leave us without working a/c for months. This is a scam of a company.

When my outdoor condensing unit finally failed, I was told that the only covered failure was the condensing unit itself. However, I was also informed by both the HVAC technician and a 210 representative that there are compatibility issues with my system. Despite acknowledging those compatibility issues, 210 denied replacement because I do not have its optional Plus Coverage and instead offered me only $560 toward labor and parts.

What I find most troubling is the inconsistency. If compatibility issues are serious enough to deny replacement, how is replacing only the outdoor unit an appropriate long-term solution? The company has never provided assurance that the proposed repair will eliminate those compatibility issues or that I won't face future claim denials because of the same incompatibility they have already acknowledged.

I also question why repeated repairs were authorized for years on equipment that had already been discontinued while I continued paying my warranty premiums in good faith. Had I been informed earlier that the system was obsolete and that compatibility would become an issue, I could have made informed decisions about replacing the equipment before reaching this point.

As a consumer, I expect transparency, consistency, and a solution that restores my covered system to reliable operation. Instead, I have been left with an obsolete HVAC system, acknowledged compatibility issues, uncertainty about future coverage, and a settlement offer that does not come close to addressing the long-term problem.

My advice to anyone considering 210 Home Warranty is to carefully review every coverage limitation, particularly those related to HVAC systems, compatibility, obsolete equipment, and optional coverage upgrades. Ask detailed questions before purchasing a policy so you understand exactly what will happen if your system contains discontinued components. Based on my experience, I cannot recommend 210 Home Warranty. While the company dispatched technicians and responded to service requests, I was disappointed by the ultimate resolution and the lack of a fair, long-term solution after years of faithfully paying my premiums.

On May 15th, 2026, my refrigerator stopped working. Five different contractors were assigned to evaluate the refrigerator but only four scheduled an appointment and came to my house, requiring multiple days off work. I lost my twin brother to cancer, and my refrigerator received more second opinions than he did. I was told each contractor has 48 hours to reply to you once contracted by 2-10 Home Buyers Warranty. It could then be a few days to over a week for the contractor to show up for an evaluation. 2-10 Home Buyers Warranty could not take any action without a diagnostic report from the contractor after the evaluation, which sometimes took 48 hours to a week to get and required multiple calls and escalations to 2-10 Home Buyers Warranty.

My refrigerator stopped working on Friday, May 15th, 2026. The first contractor showed up Monday, May 18th, 2026. The fourth contractor showed up on Thursday, July 9th, 2026. I’ve kept a timeline of events that is now five single-spaced pages long—for one refrigerator. One contractor replaced the compressor, but it only worked for four days. They refused to work on it further. After the fourth contractor stated it could not be repaired, 2-10 Home Buyers Warranty authorized a replacement on July 9th, 2026, and sent an offer to replace my premium Energy Star rated KitchenAid refrigerator with a non-Energy Star rated Hisense Model HRS290P5FSE that retails at Lowes for $1,299.99. They also offered a Cash Offer of $822.40.

The comparable model to my refrigerator, the KitchenAid KRFF507HPS, retails for between $2,700-$3,500. Although the contract specifically states, “If we determine replacement is appropriate, we will use reasonable efforts to find a replacement Item or Component (a “Replacement”) that performs the primary function, capacity and efficiency of the Covered Item or Component being replaced.”, 2-10 Home Buyers Warranty maintains that a non-Energy Star rated refrigerator with a demonstrated lack of functions meet the contractual obligations.

I am unable to accept the proposed options as I believe they do not satisfy the contract’s requirement that a replacement perform the primary function, capacity, and efficiency of the covered item—a non-Energy Star rated refrigerator is not as efficient as an Energy Star rated refrigerator. Per Energy Star’s website, certified refrigerators are typically 9% more efficient than the federal minimum energy efficiency standard and can save consumers approximately $150 over the 12-year lifetime of the product compared to older, non-Energy Star rated refrigerators.

After my experience, I came away with the impression that the process wears down customers through repeated delays, communication, time off work, and costs for purchased food. If purchased without authorization, the company may offer substantially less than the amount needed to purchase a comparable replacement. Not many families would be able to go over two months without a working refrigerator. I worked in good faith with the 2-10 guidelines and am still without a viable option to replace the refrigerator. I’m currently consulting an attorney to evaluate my options and may be proceeding with arbitration. If anyone is considering a home warranty, especially with this company, I advise them to take the monthly payment that they would pay for the warranty and place it in a high interest yielding savings account. They will then have money to offset an appliance failure and be in control of their own destiny.

My contract expired a couple days ago, and 2-10 had the gall to email me a delinquency notice which states that “nonpayment without cancellation of your plan agreement WILL lead to a referral to collections.” And of course you cannot cancel your contract on their effen website. I call them to cancel and they take down my information and try to transfer me to their sales team where I’ll be on hold for hours. So I ask if their sales team can call be back instead, they agree, and here I sit waiting for that callback.

I wasted a whole week of my time And was constantly lied to by16 different people. Eventually I decided I had no option but to cancel my warranty!! Which I did, only to find out I would not get a full refund but a pro rated one. Losing $300. This company are totally crooked and had no intention of honoring this so called Supreme warranty. They are absolutely the worst company I have ever done business with. Do not get a warranty with them under any circumstances!! No customer service or support. Beware of doing business with them!

Why don't you provide your warranty holders with a copy of the estimate? And yes I also requested same from YOUR contracted vendor and didn't receive a response! All they want to know is if I'm prepared to pay the $885 out of pocket. STAY AWAY FROM 2-10. THEY don't want to cover large expenses. Our unit is only 6 years old well maintained it grounded out, so WHY should we have to come out of pocket $885!? I am requesting a copy of the estimate and maybe I'll get a call back???? BEWARE AND STAY AWAY!

We have been without AC in Georgia since end of May early June! Send a copy of the estimate with a breakdown of the cost to repair our HVAC system and include what 2-10 is paying for refrigerant and detail the type of refrigerant and the number of pounds. At this point I don't trust that they will be honest. They also advised me I would be refunded my $100 service fee for the part delay. When I called to confirm Friday I was advised it had been submitted for review and approval was never told that 2 weeks ago. The goal post continues to move.

My wife today has spent yet another hour and a half on the phone trying to get this resolved. Mind you, for this week she has spent a total of nearly 8 hours on the phone between being on hold and getting called back. Today she was disconnected and once we finally had someone call back, we were told that the next phone call from someone that could help would be in 2 business days!!! Here in Ga, the heat index has been over 100 the last week.

Now we will have to wait even longer with our kids, pregnant niece that is having a high-risk pregnancy, my wife that has been recovering from surgery, and family pet in a home that has an indoor temperature that approaches 90 degrees on some days. This is an absolute joke of a warranty company. Piedmont, a contractor that 210 contracts with, has failed to do this repeatedly over the last 5 weeks- yes, 5 weeks. This is starting to smell like a Better Business Bureau issue now.

The contractor came out on the 15th and performed his diagnosis. He determined that there is a leak in the system. He said that he would have to come back and do a nitrogen test to find the leak. The contractor returned in a couple of days and performed the nitrogen test and determined that the leak was coming from the coil. He said it would need to be replaced.

The contractor stated that he would have to report the findings to 2-10 and they should be reaching out to me in a couple of days. I did speak with 2-10 again and they explained the situation. In the past 4 weeks, I have spoken with no less than 8 different reps (Ian, Veronica, Abraham, Ceasar, Andrea, Alex, Veronica, Sandra) with 2-10 warranty.

A couple of these reps said they were from the escalation department (Andrea, Alex, Sandra). The first rep told me that I would have to pay out of pocket $2655.00 to the contractor for the repair or in lieu of, I could accept a check for $2015.00 to apply towards the repair by a contractor of my choosing. I was trying to understand why I have to come out of pocket $2655.00. They explained that they don’t cover modifications and code corrections. I also asked, why am I only being offered $2015.00 in lieu of, while my 2-10 agreement states the covered costs are a lot more than the $2015.00 being offered. The rep stated that they would have to take a deeper look and get back to me.

I ended up calling them again and speaking with a different representative. Again, the rep went over everything, and the end result was still the same. I could pay the $2655.00 or take the check for $2015.00. I expressed that neither of these options were satisfactory to me. The rep said that they would have to consult and get back with me before the end of the day.

Again. I had to call them back and I usually give them two days before I reach out to them on the follow up. There is a pattern with some 2-10 reps saying they ae going to call back when they don’t. I believe it was the third call on a different day and the third representative that seemed as if he was actually trying to assist me with my repair. We were literally on the phone for over an hour and I thought that this was the beginning of our repair being taken care of.

The rep kept asking for information and then putting me on hold. In the end, he gave me some great news by saying that he had gotten my out-of-pocket expense down to $1350.00. He said that our entire system would be replaced inside and out. At this point, my wife and I are ecstatic. I told him that I would be willing to pay the $1350.00 out of pocket to the contractor.

The rep told me that the contractor would be reaching out to me. After several days and no contact from the contractor, I reached out to the contractor to see when the repair would be made. The contractor told me that 2-10 had cancelled the call because I had opted for the $2015.00 in lieu of which is not true. I reached back out to 2-10. I’m on the phone with the 2-10 rep and constantly being put on hold while they research and investigate the claim. At this point, I’m now being told that the contractor couldn’t do it for $1350.00 but now the out of pocket cost has risen to $2675.00 but the in lieu of amount has also gone up to $2300.00.

At this point, out of pure frustration with the back and forth, the conflicting and false information, and no end in sight to our uncomfortable situation, I requested to speak with a supervisor. I was told that it would be a couple of days before a supervisor contacted me. Several days later I received a call from the escalations department. I explained everything to the rep in the escalations department. At this point, 2-10 is only talking about me accepting the check for $2300.00. It was the 2nd of 3rd rep in the escalations department that straight out told me that it would be better if I just accept the check. Someone from 2-10 escalations called me a couple of days ago (July 6, 2026) with the same offer and I told them I wanted to escalate the situation further. They told me that I would receive a call back from the next level.

Today is July 10, 2026 and I’m still waiting for the call. This has been a harrowing experience for my family. This service order was placed around June 10, 2026 and it is now July 10, 2026. We have been paying 2-10 for 22 straight years. We have used them in the past with no problem whatsoever. I am shocked and appalled at the treatment that my family and I have experienced dealing with this service request. I renewed my policy for another year as I was submitting the request for this service. Ever since this started, I can no longer pull up my account online. My family and I would greatly appreciate any assistance in this matter.

I waited until Monday the 6th, got no call from the plumber; called him expressing my need for immediate repair and received no response. On Tuesday the 7th, I cancelled the dispatch online through the 2-10 website, and hired my own plumber. I called 2-10, asking for rebate of the $107 service fee. I was told the service fee would not be returned. I told the agent that I found this to be unacceptable and asked to speak to a supervisor. I was told that would prove fruitless, as the answer would be the same. To date I have not received any additional calls from 2-10.

One of the biggest frustrations is that customer service representatives appear to be located outside the United States, making communication difficult. In addition, since the company’s recent merger or system change, the representatives often seem unable to view my warranty plan correctly or even schedule service requests. When they do get a contractor the system provided my number incorrectly to the contractor causing scheduling delays and frustration). During one call, I was promised a callback to resolve the issue on not being able to create a new claim, but that callback never happened.

My most frustrating experience involved an electrical issue related to my garage door. I called to have the original electrician return to complete the repair, which I believed should have been covered under the existing claim at no additional charge. Instead, I was told that because the original claim was scheduled on May 30 and my policy renewed on June 1, I was no longer eligible to have the contractor return under the original claim. It makes no sense that a one-day difference surrounding my policy renewal would eliminate coverage for work that was already in progress.

To make matters worse, I was informed that I now have to pay my $100 service fee in advance by charging the credit card on file before a new claim can even be scheduled. In the past, I always paid the contractor directly at the time of service. This new process was never clearly communicated and feels like another unnecessary hurdle for customers.

Overall, this experience has been frustrating, time-consuming, and disappointing. Between poor communication, missed callbacks, confusing policy interpretations, and changes to long-standing procedures, the quality of service has fallen far below what I have come to expect. Unless customer service and claims handling improve significantly, I do NOT recommend 2-10 Home Buyers Warranty to other homeowners.

Unfortunately, just two days later, I started hearing the same clogging sounds from my kitchen sink again. I called 2-10 Home Warranty on Monday and was initially told that the repair was covered under a one-month workmanship warranty. However, two days later, I was told that because the issue had been marked as resolved, the plumbing company would not be sent back to address the recurring problem. Overall, the process involved long delays, poor coordination between the warranty company and contractors, and inconsistent communication regarding the warranty coverage. I expected better follow-up for a recurring issue that resurfaced almost immediately after the repair.