2-10 Home Buyers Warranty Reviews

The "Customer Experience": "My experience with 2-10 HBW and the provider Phixser Solutions was a study in contrasts: an excellent technician overshadowed by a company policy that prioritizes redundant fees. Disconnecting a water valve from the toilet it serves to justify a second $100 charge is a practice I find both unreasonable and professionally disappointing."

Beware! My experience with this company has been a nightmare. The out of state company that they contracted with took three days to respond with a service date only to cancel and reschedule eight days out. A young man arrived on that date to tell me that he was just there to determine the issue. This is despite the fact that I submitted a claim online for a broken garage door spring which is covered by the warranty. This 'technician' then tells me he has to submit a claim to 2-10 for review and await their approval. He said after he receives the approval, it would be another 1 to 2 weeks before they could schedule the repair.

I’ve made the decision to cancel my service agreement after numerous mistakes and poor handling of my claims. I was unable to reach 2-10 via phone for over 2 weeks, while waiting for a claim update. Contractors they used left me dealing with more issues than when I initially submitted the claims. They refused to cover a part replacement after an inaccurate (read: impossible) diagnosis by this service contractor. If they’re unable to locate a contractor within 2 days, they force you to find an out-of-network provider and offer very delayed reimbursement, provided you’ve endured the arduous approval process. You’re better off saving the money and just paying for the repairs instead of this warranty.

My son and I have been consumers with this pathetic company for 4 years. No more were simply going to cancel our contract. We were patient and hoping things would improve. They haven't..customer service reps, Meela(?) her supervisor, Neri(netti)(?) are the two most recent representatives in this company that we've had correspondence with. We're wondering does this warranty company just hire employees from the public assistance lines or something..very unprofessional, frazzled, act as if they're the CEO, or COO.. of the warranty company. Information from one rep to the next is always conflicting. They try everything to deny every claim that's represented.. no matter if it's appliances to systems.

2-10 is a JOKE! After going back-and-forth with them on the phone because they kept saying that we weren’t insured when we were literally looking at the things we were insured for (lying to our face).. Dude hung up because he said we were being threatening when in reality he just didn’t want to deal with us. We sent them detailed photos of our HVAC system because it needs to be replaced, it’s literally leaking carbon monoxide.. We sent them all the underlined problems that we already had an inspector look at, they demanded that we have their own person and be sent out just to state the SAME EXACT THINGS that we told them.. We paid $100 fee just to have our time wasted and aren’t getting covered despite it literally leaking poison gas… DO NOT USE THESE SCAMMERS.

We have had coverage since 2018. In 2025, one of our garage door springs broke and the garage door would not open. 2-10 Warranty was contacted using the website and a repairman arrived in one day to replace the spring. The out of pocket deductible was the only amount charged. In January 2026 our garbage disposal was clogged and 2-10 Home Warranty sent a plumber within 48 hours to repair it. It was also covered by the warranty. I am very pleased with the service.

Impossible to reach them and they call from private numbers. Their partner companies also very bad and don't even worry about their customers, Vey very bad company.

As of the writing of this review, I have two open claims and it has been over 60 days on each claim. I spoke to the two different service contractors and they can see in their system with 2-10 that they still have not ordered the parts even though they put the request in the same day they came out to analyze the issue. This company is fraudulent and negligent in their behaviors. Meanwhile, they are sending me emails asking me to renew. I have waited on hold 4 times each lasting 40 minutes or longer. I get a customer service representative who apologizes and says they are "escalating the claim" and I will hear back in 3-5 business days. This does not happen, we are business day 10 after my third escalation. I am going to attempt to petition my state congress person to take action against this awful company.

They are great at selling and taking your money. I needed them for a claim on a weekend, and was told they, nor their partner network work on weekend. Was also falsely told this was industry standard. Their coverages are low, their service is horrible. Stay away. I had to look through my emails for my agents cell number to get ahold of a person, only to find out they like to enjoy their weekends off, not serving their clients. Sorry, when you are in a service related business, this doesn't fly.

Reaching them by phone is almost impossible - over an hour wait on the phone to speak to a live person. You can't email them, and they want you to do everything online, which is only limited. I needed to cancel a service request on a Friday after hours, the phone said to call back during business hours, which was Monday morning. No way to contact them until Monday. I finally called the contractor early Monday morning to cancel, unfortunately they didn't pass along to their guy, who showed up 2 1/2 hours later. 2-10 is very frustrating and not worth the cost.