2-10 Home Buyers Warranty Reviews

Communication has been inconsistent and unprofessional throughout the process. I’ve paid the $100 service fee and continue to pay a monthly warranty, yet I still don’t have a working appliance—and no one, including a supervisor, has followed up with me. I strongly recommend reviewing the Yelp feedback for Best Electronics, as my experience aligns with many of those concerns. At this point, I’m still waiting for a proper resolution, clear communication, and a competent service provider from 2-10.

When I went to cancel, the representative said "You only have 2 more months for this year." He knew why I was cancelling. He offered me a discount on my next two months and service call if I would stay for 2 more months. Really?? The only thing I am happy about is no longer paying a monthly premium for no service. The phone time was very long, putting you on hold and not coming back for long periods of time. This is my first negative review I have ever given to anyone. I feel people need to know how bad they are!!

I finally decided to try and have an out of network vendor that was reputable take a look and I submitted a quote of $8950 to 2-10. They came back and stated the attic unit is not covered at all and only the outside unit was covered and gave me a price to compensate me of less than $500. My warranty states $5000 for equipment. This is a very detailed and thought out scam. When you call you get someone in Sri-Lanka that will keep repeating the contract exclusions to you that you didn’t have access to in the beginning on purpose. I hope someone sues them eventually. I don’t have to money to pursue legal action or I would. Buyer beware.

I rushed home only for them to not be able to fit the fridge through my door. They tricked me into "rejecting" the fridge with it not fitting through my door even with the door off, and it was a shit show thereafter. I called almost daily waiting 1-2 hours most times. They told me it would still be delivered on the original Monday (two weeks from the incident). Monday came and went, I called daily, they told me it was lost didn't know where it was and promised me it would be delivered Thursday or Friday, which it wasn't. Then they told me it would be Monday, when it didn't come Monday, I called and they found their information and Lowes didn't match but that it would now be delivered within 1-5 business days, then I got a call 4 days after that, that because I rejected the fridge and they don't TAKE INTO ACCOUNT MEASUREMENTS IN THEIR CONTRACT, that I now have to accept the measly $800 cash offer instead and go get my own fridge.

Mind you, it's been almost a month, and they have dragged this out, misinformation every call, no one knows what's going on it's like they're all working for a different company. Mind you, I called and confirmed they had my measurements which was a blatant lie on their end. The check will take up to another two weeks to get here, if I even get it. I've lost food, can't cook or meal prep so I've wasted so much money getting take out, I've had to buy ice daily. WHAT A NIGHTMARE. DON'T WASTE YOUR MONEY, TIME OR ENERGY.

I submitted a claim and a plumber was sent to evaluate the issue. The plumber ran the shower for approximately 30 minutes directly into the drain and did not observe any leakage during that time. However, after his inspection he indicated that the issue likely was not plumbing-related and may instead involve a crack in the shower tile or possibly the shower base. He recommended that a tile installer inspect the area further. Since that visit, I have contacted 2-10 Home Buyers Warranty on three separate occasions. Each time I have had to re-explain the entire situation, wait through extended hold times, and was told someone would return my call. Most recently, I was told that there is nothing further that can be done.

This is extremely concerning. I pay monthly for warranty coverage, the home is still relatively new, and we are currently forced to limit shower use because extended use causes water to leak through a downstairs light fixture. Beyond the inconvenience, this situation presents a potential safety risk as well as possible structural damage if it continues.

At this point, I am requesting a formal review of this claim and clear guidance on how this issue will be addressed under the warranty coverage. If the matter cannot be resolved, I will need to explore filing a formal complaint with consumer protection agencies and the Better Business Bureau. I would appreciate prompt attention to this matter and a response outlining the next steps toward resolution.

The second guy had no idea weren’t even hooked gauges up on a heat pump and he did not even charge it back up said he did not have Freon what air-conditioning person that has no Freon all back. They set up their original guy back out. It took him all over two weeks to come out he did charge it back up however it’s leaked back down again and now they’re saying it’s pre-existing because the first guy came back out the second time. When I called back in called last week, they said they were escalating so it could take 48 hours to get a call back. Never got a call, called a date. They said they’re escalating. It said it would take 48 hours in the meantime, I’m burning up because of this company all they do is take your money and never pay out. Worst company ever.