2-10 Home Buyers Warranty Reviews

On 7/2/26, I experienced a significant leak in the pipe running from the water meter to the house. The leak was in the check valve just in front of the water meter. I contacted 2-10 7/3/26, and they issued a dispatch to a plumber in my area. I checked with the local Better Business Bureau, and found many complaints. So, I asked for another plumber. They canceled the first dispatch and issued another to an alternate plumber in my area. I turned off the water to my house and waited for the plumber to contact me. 7/3/26 was on a Friday. The holiday week Friday the 3rd through Sunday the 5th.

I have used 2-10 for over 5 years out of convenience and lack of time to find an alternative company. They have progressively gotten worse over the years (including the steady increase in costs with reduced coverage), and I am finally making a change. I have been extremely disappointed with my recent experience with 2-10 Home Buyers Warranty. The level of customer service has declined significantly compared to previous years.

Site won't let me give them 0 stars. Just got off the phone with them. I purchased the house with a 2-10 warranty provided by the owner; the AC unit won't come on. Was told the claim is denied because of the unit's age and "modifications and unauthorized parts". The rep told me I could have another service company give second opinion and another $100.00 dollar service charge. And they're sending messages that my renewal date is fast approaching, and would I like to renew now. NO! The house was inspected before purchase, and no issues were reported. I do not recommend this company. I do not have a receipt from the AC guy, but here's my work order # assigned after the service call **.

If I could give 0 stars to 2-10, I would. We had our HVAC system break down in the middle of summer, in high heat, with kids at home. After we went through the process and 2-10 agreed that no one could come out on an emergency basis, they gave us a preauthorization code to use an out-of-network contractor to fix the issue. Afterward, when we go to get reimbursed, they refuse to pay anywhere near the cost of repairs. This is straightforward lying, and I would not recommend a 2-10 warranty to anyone.

Overall, I had a very disappointing experience with 2-10 Home Warranty. My sewer line became clogged, and 2-10 assigned Plumbing Doctors to my service request on a Friday afternoon. I called immediately to schedule an appointment for the following Monday. However, the day before the appointment, their customer service informed me that my home was about a 45-minute drive away and the technician would not be coming until early the following week. I then contacted 2-10 to request a different plumbing contractor. They assigned All Star Plumbing company, which arrived on Thursday with only a 45-foot drain snake that was too short to clear the clog. I had to contact All Star Plumbing myself and ask them to send another technician with a longer snake as soon as possible. Fortunately, they came the next day and were able to clear the drain.

Nightmare to work with this company. I had a water leak in my refrigerator and immediately logged request with 2-10. Contractor visited and did some work and post that my refrigerator went bad completely. Cooling didn't work and main issue still persisted. Called them again and again numerous times. This time they arranged a second contractor to get opinion on the refrigerator whether it went completely bad to get it replaced. The contractor came and found out the compressor has gone bad. Post that diagnosis was submitted and parts were ordered and here I was sitting at home without refrigerator and my food items getting stale day by day.

This has to be the worst warranty company in existence. Terrible customer service and never has a answer. They will take your money and come up with some of the stupidest reasons why they can't complete their end. Stay far far away from this company.

We have had an ongoing plumbing problem, and this company has sent a plumber now on 4 different occasions and the issue is still not resolved. They are continually charging the $100 deductible each time they have to send someone out. To add insult to injury they only give a 30-day warranty on the completed work and in most cases, it may take more than 30 days for the homeowner to realize that the issue has not been rectified. This plumbing company was dispatched from 2-10. So I am paying over $71 per month for the warranty and then an additional $100 every time they have to send someone out to redo work that was not done adequately the first time. At this point I do not consider them reliable or reputable. They could have replaced the sink (where the issue has been stemming from the entire time) by now.

All of you are having problems because American Home Shield bought them. They used to be a great company as was HSA before AHS bought them and beware if you renew they no longer cover Freon. Only $10 per pound!!! Terrible.

On June 11, I filed an HVAC claim with 2-10 Home Buyers Warranty. More than two weeks later, I still don’t have air conditioning, and there is no clear resolution in sight. I’ve done everything I can to work through the proper customer service channels. I’ve spoken with more than 20 different representatives, spent countless hours on hold, and have been transferred from department to department with no meaningful progress. Time and again, I’ve encountered representatives who are unable to escalate my claim or make decisions to resolve the issue.