2-10 Home Buyers Warranty Reviews

I’m only giving them a 1 star, because you HAVE to give them one. It has taken them over 2-3 months to refund my funds and did NO work. No tech ever came out, but paid the $250 fee. Once, we submitted our $250 for a professional tech to assess our home, they refused to ever send someone out. Instead, they asked US the homeowner to go into our attic and submit the pictures. As if we are trained experts on the matter. At that moment, we asked for our money back. This transpired mid July. It was supposedly submitted in August on the 8th to be refunded to the card that made the purchase. Here we are October 14th and still no refund. After, MULTIPLE attempts to have the agent Mary to escalate the matter to their accounting team. Every time there’s some “disconnect” according to her.

2-10 Home Warranty is THE WORST! We waited 9 days for them to replace our hot water heater despite approving the claim on day 1. They took 5 days to order the hot water heater, it was complete BS. Now they won't reimburse me for the HVAC we had installed because their tech couldn't fix the old one, and I didn't tell them I was hiring my own contractor. The old HVAC unit was leaking and damaging the crawlspace. I actual did them a favor to alleviate further damage. Do not spend a dime on this company they are the worst!

I simply changed my mind 2 days after purchasing the warranty and called the number for cancellation. Spoke to one gentleman and he gave me an email address to request cancellation, then he transferred me to another line to see if they can do it. The next lady told me she can't do cancellation and transferred me back to the first gentlemen. I finally give up and write the email (cancellation@2-10.com), what is the point of posting a phone number if I have to send an email for cancellation? Just post the email address, easier that way.

So bought our home with the 2-10 Warranty. Let me tell you that Warranty is a joke! We have been without a refrigerator for 2 weeks. We have to do all the legwork with LG and pay out of pocket for labor. These people at this Warranty company are absolutely clueless and could care less about your family. DO NOT! I REPEAT DO NOT BUY a WARRANTY from this company! It's as ** as it gets!

We canceled three home warranties with 2-10 for various reasons, but I was completely blown away by how many times I had to call just to reach someone efficient and knowledgeable. After receiving only two out of the three refunds they claimed were processed, we were told the third refund was processed a day later and would reflect on our card within seven business days. Those days passed, and still—no refund. We called again and, sadly, spoke to the same representative (didn't get her name, we spoke to her a few times and she wasn't very helpful) who assured us it would appear in another day or two. More time passed.

I purchased the deluxe home warranty from 2-10. When my HVAC broke down I got diagnostic from an out of network contractor because I was told on the warranty company I had full reimbursement. I submitted all the documents and was told my account for reimbursement would only by a fourth of the estimate cost, however when I spoke to the first claims specialist I was told it would be $3K more. So one representative blamed the other for misinformation yet when I purchased the warranty everything was covered. They are liars, misleading and trying to avoid paying claims. There’s no way they have a 97% pay out rate!

I’ve been with 2-10 Homeowners warranty for about 3 years now. Recommended by my realtor when I purchased my home. I’ve been dealing with them and it has been the worst experience ever. I’ve been having issues with my HVAC system and haven’t had AC for the whole entire summer. I live in FL so it gets very hot. I’m on my second or 3rd compressor that they keep replacing. Each time they replace it, it’ll only last few days till it goes out again. I suggested that they should replace the whole entire unit instead of paying the contractor $3-4 each time they replace the compressor. That way they save money and I don’t have to go through all the headaches. They never listen. The last contractor that came out suggested they should replace the whole entire unit because it’s old. So 2-10 called me and would give me $1,600 so I can get the unit replaced myself. It would probably cost upwards of $10,000.

I've had nothing but bad service for the last two years. I called to have the heating element replaced in my oven. They sent a tech from a local repair company and he replaced the element. When my wife needed to use the oven it was overheating. We called again about the issue and they sent the same tech. He said that it needed to be calibrated. We called a third time and asked for a different company to come out as the problem had not been resolved. The tech from the second company shorted out some wires and we can only use two top elements as a result and still can't use the oven. This experience began Nov 2024 and has yet to be resolved.

We have had 2-10 for over a decade and every time I have filed a claim with them, the repair has been a long, drawn out process. The only reason I hadn’t canceled so far is because my husband thinks extra and extended warranties are good to have. I can’t even explain the entire saga of my AC repair here (it’s in my other reviews if you’re interested), but it lasted YEARS and ended with me still having to pay another company $1500 out of pocket to have the repair completed properly. I opted against using them when my washer went out because I knew it would take too long and I didn’t want to go to the laundromat for months, so we just bought a new set. I’m currently 3 weeks without a working oven with no end in sight. Based on their track record, I’ll be lucky to have one by Thanksgiving. Avoid this company.

Do not use them!!! They employ unprofessional, scary people. Don't do it! Zero communication, no showed at least SEVEN TIMES! Contractor threatening over the phone. Lying repeatedly, 2-10 accepts this behavior and continues to employ people who should NEVER hold a "license." Yeah maybe purchased online.