Elite Home Warranty Reviews

April 23, 2024 I purchased a warranty from Elite Home warranty for my retirement house I purchased in Brandon, Mississippi (this is not a rural area). It was $850 with the pool equipment and high end appliance plans included. In August, I had a claim for a clogged toilet and paid my copay, they couldn't find any plumbers who would work with them - so I got my $70 copay refund and I fixed it myself. I thought is was a fluke that they couldn't find anyone, maybe everyone was on vacation. Fast forward to April of 2025 the pool heater went out and I called in this claim and paid $150 copay for them to send someone out to fix it. And again they couldn't find anyone in our area that would work with them. They refunded my $150 copay. At this time I figure it out - they have sold me a worthless policy that they have no contractors lined up with to ever come to my house and provide services.

Do not use this company, they take the money and don't render service (they simply subcontract other companies and then tell you that the item is not covered under warranty). It happened to me already and also in another instance they made me wait on one appointment, and no one showed up. When I called they said that they would investigate but no one did anything or called me back, just a different supervisor every time I ask for one.

Elite Home Warranty gave me the runaround about my reimbursement check. It's been 60 days, and I've yet to receive it. I've been told things like the check is sitting at billing, billing will send it this week, the check was sent but since you haven't received it we have to issue another. All lies.

I put in my claim about 2 months ago with Daquan **. He then didn't not return my calls, texts, or emails. It was then transferred to Kyle ** who was then assigned to my case. After weeks of not getting back to me, I had to have the pool pump replaced because no one was getting back to me. I then tried to get reimbursement and because of their own delay on purpose, then aren't willing to pay for it. This is their tactic, delay, ignore, delay. I am an attorney and plan on filing this lawsuit in arbitration. I would like witnesses to this practice if you have had the same issues, please contact me. Now when I call, they just block my phone number and hang up. Also, if you want to know why they have high ratings. Here is a provision in their contract. I contacted the number below and it rang for 17 minutes and then took me to a voicemail. Another SCAM. BEWARE,

Refrigerator Repair - Included Compressor on their coverage list. They charge you $75 to have someone diagnose the repair but then make the excuse that the Compressor is part of the sealed system. Also says Leaks of any kind. Tech never even checked compression or for leaks in the compressor. No OIL coming out anywhere of the compressor. DO NOT SIGN UP, DO NOT PAY IN ADVANCE ANY FEES! They totally contradict themselves to not pay up or repair anything.

On 11 Feb 2025 I received an email from Makeda Goodrich stating Since my necessary part for my repair is no longer available, will offer me a buyout of 50% of the maximum coverage, as outlined in my policy. This amounts to $1,000. After deducting the $275.22 already spent on the repair, they stated my total buyout amount is $724.78. On 13 Feb 2025 I replied to the terms. Makeda emailed me back the same day saying a check would be mailed to me in 30 business days. Today is 19 April 2025 and I have not received the check. I've sent an email to Makeda and to this day no reply.

I wish I could give ZERO stars. I signed up for Elite Home Warranty in September 2024, believing their promises of comprehensive coverage for all my appliances, regardless of age. The sales rep sold me on their "top-rated" BBB status, claiming they were better than all other home warranty companies. Based on these claims, I forked out $2,300 for a 3-year contract.

I did buy a warranty for two houses, I had one issue with my sink maybe 6 months later, they did not want to cover. I did call like 10 times in the last three months to cancel and they don't do it, still charging my bank, I had to open a claim with my bank to stop them.

I have had three home warranties in my life: Choice Home Warranty, Global Home Warranty, and Elite. Elite is by far the worst we have had. They take literally FOREVER to get a technician out and then another FOREVER to give an answer which 90% of the time is NO. I originally bought 2 years of warranty from Elite and have already canceled year 2.... I will suffer through year one because I can't cancel.... but don't be fooled by the A rating and 5 star review on their site. Terrible!

I've had a few of these Home Warranty companies due to moving several times in the last 15 years, this one is the worst. It really is a scam. The others can be a bit shady, but this one is a total scam. There are only a couple people handling the calls and I have spoken to them all. They put you on hold and hang up on you. That's what they excel in doing. You can't even log in to your account on the website, because the website is just a page that's used to sell their scam. If you try to make a claim, they deny it almost immediately. I canceled last week, and they couldn't refund any of the premiums I paid. Then I get a message from Elite to renew my account for a discount. When I call, they tell me my account is still active, so I don't qualify for a discount to renew. So, I try to start a claim, and they tell me my account has been canceled. Same person on the same call. Basically, all Elite Home Warranty can do is take your money.