Elite Home Warranty Reviews

Elite warranty insurance company took money for 14 months. Policy expiring on October 21st 2026. Filed bankruptcy November 21st 2025. I am out of money and policy. How can I recover my money from them?

I am trying to claim for heating problem at my home. The 24/7 claim number or website does not work!! We have no heating for 2 days now. I signed up for 3 years and no one picks up the phone! I will not be renewing my policy and looking elsewhere 😤.

My wife and I have tried to contact Elite home warranty for several months now without any answer by email phone or online without any success. We have paid into a policy and are receiving no answers at all.

Zero stars if I could, I paid $3,500 for a five year plan and the first time I filed a claim for my a.c. it was denied, however they said they would send a $500 dollar check to help with the cost. They said it could take up to 45 business days to arrive and that was back in July and still nothing. Now none of the phone numbers I've called have worked. I think it's time to file a lawsuit!!!

They will steal your money and disappear. It's been almost a year since my first claim, and they still owe me a $300 check that they promised would come in the mail. For months, they kept making up excuses (their system is down, they have a new system, check was mailed but got lost, etc). And now I have a new claim, and they seem to have disappeared! The website is not working, all +6 different telephone numbers appear to be disconnected, and no email responses.

We paid $1,200 for a property coverage for a year. When I couldn't get a person to respond with claim issues I canceled and asked for a refund. Elite owes us $1,200. All the phone numbers I have tried are now invalid. I have an email from Elite from months ago saying they will be sending the money within 45 days. I'm not sure what to do now. We have been had.

I have been with Elite Home Warranty for 18 months already. I paid for a three-year plan, the best I could purchase. I have tried unsuccessfully for the past two months to get a human being on the phone to help me. I have submitted at least five email to the email listed on their website, and to date have not even received a "We've received your email and will get back with you soon," auto-response. I am assuming they went out of business and are trying to stave off the people who have paid for a full three year policy with them. All I can provide as proof of purchase would be my bank statement from the purchase, which will take some time to get my hands on. I will provide that in a later review, so as to get the "verified" purchase on this review.

I wish I had found this site before buying a home warranty policy through this company. They have zero customer service. They did not reimburse on AC repairs made this year in April after it was approved. I have wasted numerous calls, emails and time trying to have them do what their contract says. Please do not buy Elite Home Warranty. It is not what the advertising says. The copy of the email below was received in September….still have no contact from this company regarding my reimbursement.

Submitted three service requests, one of which to the "person" I purchased our "Home Warranty" from to repair my gas furnace. I have yet to receive any acknowledgement of my service requests. I tried phoning them and was told they're having communication problems. According to BBB the company still exists, but how does one actually get a live person to talk with or some response to service requests. I switch to Elite because of their high BBB rating in 2024. I should have suspected something was funky with this company when they didn't offer online service requests and monitoring. I guess my HW with Elite is worthless.

On June 16, 2025, my air conditioning system required service. I contracted Baker HVAC Services for the repair, and the total cost came to $775.00, which I paid out-of-pocket. I subsequently submitted a claim for reimbursement for this covered repair. Despite my contractual right to this reimbursement, I have been unable to get a resolution from Elite Home Warranty. My attempts to contact the company have been consistently met with a recording stating their phone system is not working and that all inquiries must be submitted via email. I have sent approximately ten (10) separate emails to their support address and have received no response whatsoever. I have also left messages, which have gone unreturned.

This is a scam. They don't respond to service requests and are still taking money from my account. When I first got them they were good, but now, no one should buy their service. For some reason they are listed as a good service, but they scammed me. It also started out at $49.00 but went ulp to $94.00 before I knew it without any notice. BEWARE!

I paid $1500 for a 3-year contract of home warranty effective since 6/20/24. I tried to contact them to file a service request. It seem all phones are down. They put an email address on their website but no one responded when emailed repeatedly. When I subscribed for this warranty, it had 4.5 score by Better Business Bureau (BBB). But it seems that nothing is trustable now. I need to get the refund of my money.. but how? I will contact CFPB as well as state attorneys as well. Let's see if they can help grab these criminals by their stinky leprous neck.

I cannot believe that this company is in business. There are negative reviews on multiple platforms including BBB. I filed a complaint with BBB and the response from Elite Home Warranty wasn't fulfilled. They apprised BBB that they would refund my money. It never happened.

I think they took our money & ran. Now, you can no longer call them. Phone number is not valid. I made a claim in August 2025.... still no response nor by phone or email. I had to go back to American Home Shield.

My washing machine recently malfunctioned and required repairs. Unfortunately, I have been unable to reach anyone at Elite Home Warranty to discuss the issue. Despite sending multiple emails, I have received no response, and their website appears to be nonfunctional. I believe it is important to alert the public that Elite Home Warranty may be operating fraudulently. They have failed to provide the services promised and still owe me reimbursement for over a year’s worth of fees.

Elite is in breach of contract for my 3-year home warranty starting Feb. 2025. The $1,650 premium is in dispute with my credit card company. Elite never reimbursed me the minimum $805 they agreed to for my $1,668.00 repair claim. They even kept the $140 service co-pay for the two HVAC units on that same claim they never processed nor paid which is now in dispute with another card company. Company only ever conducted business by telephone (no Web presence or email, so no paper trail) -- now I understand why.

This is a terrible customer service company. I had to cancel the contract for non-performance. We are due a $900 refund but no one is answering emails or calls. Refund due 10/31/25. Left several messages and no response. System has been down 2 weeks.

After paying for their warranty service in January I have not been able to reach them by phone and they do not respond to emails. Have emailed them repeatedly since 10/1/25 and have not received a response. Every time I call the message is they are experiencing technical difficulties and to email them. I have and have not received any response.

Elite Home Warranty is a scam. They do not answer the phone or return calls. They do not respond to emails. Their website and phone message indicates they are going through "temporary" service issues. I have been trying to reach them for 2 weeks via daily calls and emails. I have yet to receive a single response. I am now in a position where I have no choice but to file complaints with the BBB and government agencies for breach of contract. Do not waste your money on this company.

The company but have financial issues. No active website, no email returns, no phone call returns. Can’t even find a way to cancel. No SERVICE AVAILABLE AT ALL. Would notify a government agency and report them but the government is shut down. This has become a scam now.

Look out for Elite Home Warranty Co. We have tried to call them 3 times on issues at our home, like the same with other companies, we paid $970 upfront for coverage of our home in Dalton Gardens, ID. including septic. Two of the calls went unreturned about issues with we fixed ourselves on 10-19-25. Our basement flooded because of our washing machine leaking inside the machine. This time you can talk to know one except via email or leaving you acct # as well as problem and someone will get back to you.

I have had Elite Home Warranty in place for over a year. Placed a claim on August 4, 2025 for a failed water heater. My clothes washer was this same result. My agreement states I have up to $2000 per year coverage for a failed water heater. The claim was denied, however, they would pay a $500 payout within 45 business days. First of all, the claim should have been honored, that is what we pay for. It has been over 50 business days and still no reimbursement. The company's phone lines have been down for weeks and they do not respond to email. Average hold times of over 40 minutes, then you get disconnected. The company is an absolute nightmare to deal with. I have filed BBB complaint, which they never responded to. They say their billing "profile" is down, whatever that means, so can't process refunds etc. Yet, their billing system works fine for collecting their monthly premiums. Very sketch operation. Stay away!!!!

Elite Home Warranty has been a nightmare to deal with. They take your money and then completely disappear — no repairs, no callbacks, no customer service, and no way to cancel. I’ve spent weeks trying to reach someone and never received a response. I’ve filed complaints with multiple consumer protection agencies because this feels like a scam. I wish I’d read reviews like this before signing up — save yourself the stress and stay far away. I’m going to file a complaint with the AG office in both NY and my own state. You should too!

I paid my premiums, December 2, 2024. I needed services on September 19, 2025. I attempted to contact this company beginning that day, I was able to speak with someone on Monday (after calling all weekend with no answer). The person took my initial claim, told me to wait, billing would take my service fee (I'm glad no one took my fee), no one ever came to the phone, I was suppose to receive a return call, to this day it has not happened. Now you call the numbers for Elite there is a recording stating there is a (technical work issue). All I want are the premiums I paid to this company. I have never had to use them and when I attempted to use them, I received no service. Give my my $600.00, I paid!!!! You gave no service, when I needed you so you should do the right thing!!!!

I have been trying to call for weeks and all I get is an automated message saying their lines are down. I have also emailed them with no response. I would like a refund but the salesperson does not answer either.

They have a "fine print" limitation wait period after the initial 30 days of 90 additional days. My water heater went out on day 72 (after the 30-day wait from purchase). The limited my claim to $300 via the fine print. I have been trying to collect since May and have gotten various excuses. The last time I spoke with someone, they told me they couldn't make any payouts because their banking profile was bad. What the heck does that mean. I contacted my state AG's office and have yet to hear back from them. Elite HW is a rip-off!

We have been waiting on payment of a claim for months. We have had a similar experiences to others (check lost in the mail, their billing system down, can't get a hold of anyone, etc). Now, it is impossible to contact a person and nobody is returning calls/emails.

This company took a 5 year contract of $3,250. They said they’d be around 24/7 to help with claims. Elite Didn’t pay the company we used for appliances & took the $70 service fee call from me. They are no longer answering phone calls or emails.

My dryer is not working. I have called, left messages, sent emails for a whole week now with no response. When you call you get a message "we are currently experiencing operational difficulties". Leave a message but no one responds. I used to speak directly to Tracy who is a manager. She doesn't answer or call back either. I want to CANCEL my contract.

About a year ago I purchased a 5 years plan with this company, Elite Home Warranty, paid in full $2,500.00, I have been trying to reach your customer service department for about 2 weeks, left several phone messages and sent emails, I'm trying to use this warranty for the first time for my GE washing machine, unfortunately, I have not been received any call back or been contacted at all.

I’m beyond disappointed with Elite Home Warranty and I want others to know exactly what happened. I initially reached out to them through a representative to purchase the warranty for my Arizona home, paying $750 with the understanding that my deductible was $70 per service call. It sounded straightforward and reputable at the time. In August 2025, when I finally needed to use the warranty, I found out the real deal. Each service call was actually $70 per item, per room, which meant multiple fees for something as simple as a lighting issue across different rooms. It felt like a bait-and-switch.

I would like to know what is going on. The phone is not answered, and our claim for a water heater is being overlooked. I was told we would be paid $500.00 for a replacement because to have the service man do it, it was to old and to expensive. I was told by claims that it would take a month to be reimburse, when I asked why , he could not tell me just said there would be an email asking for bank info to send the funds. But now I am hearing that my warranty company is in trouble and the $1250.00 I paid was for nothing. Do I need to take legal action to get my money back or what is going on. Please inform the best action that should be taken I will give to the end of this week. Thank You.

Phone has been down for days. Have emailed and they have not responded. They are very expensive but were highly recommended and now they don’t even answer the phone. I have a claim out and the repair people are waiting.

I started this home warranty in April 2023. With only 3-claims to-date. However after the first 4 months, their "elite" customer care because a zero star. They do not pay you, they do not answer the phone, they do not answer emails. I had a claim in June 2025, for a covered appliance. It took 3 calls over 4-days for them to send someone. The service rep said I could just "google" someone and they might reimburse me. That is what I am paying them for, to find a good tech.

Avoid this company at all costs. They force you to submit your claims by phone so that they can take care of your issue in a more timely and thorough fashion. But I have yet been able to get through to anyone in 3 days, calling 4 times each day, only to be disconnected after being on hold for 54 minutes.

Avoid at All Costs. Elite Home Warranty sells the dream but delivers a nightmare. They make big promises when you're signing up—fast service, responsive support, and comprehensive coverage—but once they have your money, the story changes completely. Terrible communication: Good luck getting a straight answer from anyone. Every call gets bounced around, emails go unanswered for days (if ever), and their reps seem more interested in avoiding responsibility than helping.

When our refrigerator stop working, they did not have technician assigned after 6 days. We were placed on long holds and calls were frequently dropped after long waits without receiving help. Horrible.

This is the best home warranty company that I have ever had. I get the help that I need when I need it. There definitely isn’t anything done differently from other home warranty companies that would make this one look bad. This company put the others to shame time and time again. I feel like I have tried them all at this point and this one has by far been the best. My house has been running nicely while using this warranty plan. If an issue arise, which it usually doesn’t, it is resolved quickly.

BUYER BEWARE. DO NOT DO BUSINESS WITH THIS COMPANY!!!! I purchased this home warranty last year when the previous warranty was about to expire that the seller of the home I bought purchased for me..I chose this company because the ratings stated that they are supposedly the #1 warranty company in the world...THIS WAS COMPLETELY FALSE ADVERTISING. My washer stopped working in May. I filed a claim May 12th 2025, I paid the $70.00 claim filing fee and was told a vendor in my area would call within 24-48 hours, 72 hours with no response. RED 🚩#1. I called them back and had the request escalated..

Worst company to do business with. They are bunch of unprofessionals who will not even send the claim you file for 5 days to dispatcher team to send a technician out despite of an urgent need for repair or replacement. Don’t do business with this company. If I don’t get my full refund I am suing not only the company but Ana ** and Jay **, individually, the two folks directly involved in my case with recorded calls and written communications. This is a clear breach of contract and a scam. I have full transcripts of all phone calls and email communications with Elite and will be pursuing legal action up to and including a class action lawsuit to protect others from their scam if they don’t make me whole by 5pm on August 18, 2025. My ABSOLUTE DEADLINE!