Elite Home Warranty Reviews

Submitted three service requests, one of which to the "person" I purchased our "Home Warranty" from to repair my gas furnace. I have yet to receive any acknowledgement of my service requests. I tried phoning them and was told they're having communication problems. According to BBB the company still exists, but how does one actually get a live person to talk with or some response to service requests. I switch to Elite because of their high BBB rating in 2024. I should have suspected something was funky with this company when they didn't offer online service requests and monitoring. I guess my HW with Elite is worthless.

On June 16, 2025, my air conditioning system required service. I contracted Baker HVAC Services for the repair, and the total cost came to $775.00, which I paid out-of-pocket. I subsequently submitted a claim for reimbursement for this covered repair. Despite my contractual right to this reimbursement, I have been unable to get a resolution from Elite Home Warranty. My attempts to contact the company have been consistently met with a recording stating their phone system is not working and that all inquiries must be submitted via email. I have sent approximately ten (10) separate emails to their support address and have received no response whatsoever. I have also left messages, which have gone unreturned.

This is a scam. They don't respond to service requests and are still taking money from my account. When I first got them they were good, but now, no one should buy their service. For some reason they are listed as a good service, but they scammed me. It also started out at $49.00 but went ulp to $94.00 before I knew it without any notice. BEWARE!

I paid $1500 for a 3-year contract of home warranty effective since 6/20/24. I tried to contact them to file a service request. It seem all phones are down. They put an email address on their website but no one responded when emailed repeatedly. When I subscribed for this warranty, it had 4.5 score by Better Business Bureau (BBB). But it seems that nothing is trustable now. I need to get the refund of my money.. but how? I will contact CFPB as well as state attorneys as well. Let's see if they can help grab these criminals by their stinky leprous neck.

I cannot believe that this company is in business. There are negative reviews on multiple platforms including BBB. I filed a complaint with BBB and the response from Elite Home Warranty wasn't fulfilled. They apprised BBB that they would refund my money. It never happened.

I think they took our money & ran. Now, you can no longer call them. Phone number is not valid. I made a claim in August 2025.... still no response nor by phone or email. I had to go back to American Home Shield.

My washing machine recently malfunctioned and required repairs. Unfortunately, I have been unable to reach anyone at Elite Home Warranty to discuss the issue. Despite sending multiple emails, I have received no response, and their website appears to be nonfunctional. I believe it is important to alert the public that Elite Home Warranty may be operating fraudulently. They have failed to provide the services promised and still owe me reimbursement for over a year’s worth of fees.

Elite is in breach of contract for my 3-year home warranty starting Feb. 2025. The $1,650 premium is in dispute with my credit card company. Elite never reimbursed me the minimum $805 they agreed to for my $1,668.00 repair claim. They even kept the $140 service co-pay for the two HVAC units on that same claim they never processed nor paid which is now in dispute with another card company. Company only ever conducted business by telephone (no Web presence or email, so no paper trail) -- now I understand why.

This is a terrible customer service company. I had to cancel the contract for non-performance. We are due a $900 refund but no one is answering emails or calls. Refund due 10/31/25. Left several messages and no response. System has been down 2 weeks.

After paying for their warranty service in January I have not been able to reach them by phone and they do not respond to emails. Have emailed them repeatedly since 10/1/25 and have not received a response. Every time I call the message is they are experiencing technical difficulties and to email them. I have and have not received any response.