Frontdoor Reviews

Repair guy came on Monday to repair my 6 year old washer that wasn’t spinning and ringing out clothes like it usually does. Everything still works, just wasn’t ringing the clothes out like normal. Repair guy came and said it was the aggregator engine. Replaced it. I washed a VERY small load of laundry and it started knocking, rocking like it was going through my Sheetrock! I called the repair guy back again and he said he’d be here on Tuesday…Never showed up even though I took off work.

They send shady-looking contractors to your house; they indicate they do background checks, but it's doubtful, not from what I've seen. The organization hides behind voicemail and answering services when these techs they send to your house screw up appliances they are sent to fix. Once they collect whatever service fees, upfront fees, etc., that they swindle out of you without providing real service, they become ghosts!!!

Appointment window was between 11am and 1 pm. At one o’clock I tried to reach out to customer service at the number listed in the multiple appointment verifications that I had received. Waited until I was forced to leave a callback message. That never came. At 4pm Frontdoor called to tell me that they had been unable to schedule a technician for appointment time. They knew that before the appointment time but waited until after the appointment window closed. They wanted to reschedule. Seriously?? I didn’t want to wait around all day again for something that wasn’t going to happen.

One star is too high truly sub-zero stars. Last week we attempted to take advantage of dryer vent cleaning special through Frontdoor, from American Home Shield. First, Frontdoor's website didn't have dryer vent cleaning as a category to choose from. So, not knowing any better at the time, I chose appliance service over carpet cleaning. I then wrote in the notes that I was requesting the vent cleaning deal and scheduled an appointment. The next day, the "tech" called and said that he doesn't do vents and that I needed to reschedule. My wife had stayed home from work - 4 lost hours. I then called to reschedule, since obviously Frontdoor's site didn't allow for proper scheduling.

Tech was an hour past the window and said he needed to reschedule to next day. Never showed the next day. All the customer service would do is reschedule an appointment. Offered nothing for wasting my time.

DO NOT USE THIS COMPANY!!! TOTALLY RIP OFF!! Had an appointment and the person answering the phone did not speak English and acted like he was from the USA. He was not and you should be aware of this company; total sham!!

On November 19th a Frontdoor Pro repairman came to my home to repair a faulty burner in my gas cooktop. He had been out the week before, but had to order a part. When he went to disassemble the burner, he shattered the glass surface of the entire cooktop. He immediately contacted Frontdoor while standing in my kitchen and sent photos of the damage. The next day I spent 6 hours on hold trying to contact Frontdoor to start a claim. I finally reached a human by using the "new appointment" option on their phone system instead of the "existing appointment" option. I had left countless messages before that and no one ever returned my call.

I highly regret using this service. Had service scheduled this past Saturday 11/16 to look at my fridge which is not cooling anymore. Tech late, never got an ETA, when he did get there he couldn't fix my fridge (not his fault, a part needs to be fixed, he was very nice and knowledgeable), yet I also can't get in touch with FDP for a quote for the part, which I need to submit my claim to home depot for my fridge's protection plan. No email responses, and can't reach them by phone even after leaving voice messages. Steer clear, this place is shady.

Frontdoor is a rip-off. They send out supposedly technicians who don't know what they are doing. I had a person from them come to repair my washer. He struggled and could not find out what was wrong with it. Finally, he claimed that nothing was wrong with it. He then proceeded to charge me $253 and falsely claimed he sent me an invoice stating what he repaired. In the end, my washer was not repaired; it continued to do the same thing.

DO NOT USE! I paid $200 for dryer repair, it worked 5 minutes... Then next warranty appointment only in a week? Doesn't makes sense. Please use someone local! Frontdoor has bad customer service! They don't care about customers!!!!