Frontdoor Reviews

I had a terrible experience with this company. They repeatedly cancelled and rescheduled my appointments, including one where the technician never showed up. I only learned it was cancelled on the same day. This wasn’t just inconvenient — I had to travel to my property specifically for the installation, and their unreliability cost me both time and money. Although they sound polite on the phone, they are not dependable and continually change plans. I will not be using them again and would strongly caution others.

Front door will schedule an appointment. Confirm the appointment the day before. Then call you halfway through your appointment window and say they don’t have a tech available. They will then reschedule that confirmed appointment and then cancel that appointment the same way, over and over.

I think they only put good reviews on their own site. I would never use them again. The service person that came to my home was not friendly, did not say hello or introduce himself, barked orders at me, and left a mess in his work space and the work is an eyesore. Seriously, this is the brand experience you want me to have? I was required by my home insurance to install a Moen water monitor and shutoff device and they had it installed by Frontdoor. Frontdoor keeps sending me marketing solicitations to use their service but the experience was so poor that I would never consider them again.

I recently booked dryer vent cleaning through Frontdoor, thinking I was booking with American Home Shield due to their partnership. Unfortunately, my experience with Frontdoor was disappointing. Despite the special offer for AHS customers, it was clear we weren't a priority, as the service was delayed, and communication lacked clarity. Frontdoor could not find anyone to fulfill my appointment and I was told twice that someone would get back to me to reschedule. That call never happened. I provided my credit card details, but they claim I haven’t been charged—I'll be verifying this as well. They obviously got a large response to this promo but lacked the manpower to provide the service. And in the end, their full price paying customers got the service leaving us AHS customers in the dust. Overall, the experience left me frustrated and undervalued as a customer." I’m not sure why AHS would partner with them and I will never rely on Front Door again!

Had a guy come to my house and with in 5 mins he said my compressor was out. I did not see him take anything apart to see how he came to this decision. I bought the fridge brand new 2 and a half years ago. Had another guy come and it was just a leak in the line. Do not trust these people. The ones that came to my house came to get that free 79 bucks. Never again.

Repair guy came on Monday to repair my 6 year old washer that wasn’t spinning and ringing out clothes like it usually does. Everything still works, just wasn’t ringing the clothes out like normal. Repair guy came and said it was the aggregator engine. Replaced it. I washed a VERY small load of laundry and it started knocking, rocking like it was going through my Sheetrock! I called the repair guy back again and he said he’d be here on Tuesday…Never showed up even though I took off work.

They send shady-looking contractors to your house; they indicate they do background checks, but it's doubtful, not from what I've seen. The organization hides behind voicemail and answering services when these techs they send to your house screw up appliances they are sent to fix. Once they collect whatever service fees, upfront fees, etc., that they swindle out of you without providing real service, they become ghosts!!!

Appointment window was between 11am and 1 pm. At one o’clock I tried to reach out to customer service at the number listed in the multiple appointment verifications that I had received. Waited until I was forced to leave a callback message. That never came. At 4pm Frontdoor called to tell me that they had been unable to schedule a technician for appointment time. They knew that before the appointment time but waited until after the appointment window closed. They wanted to reschedule. Seriously?? I didn’t want to wait around all day again for something that wasn’t going to happen.

One star is too high truly sub-zero stars. Last week we attempted to take advantage of dryer vent cleaning special through Frontdoor, from American Home Shield. First, Frontdoor's website didn't have dryer vent cleaning as a category to choose from. So, not knowing any better at the time, I chose appliance service over carpet cleaning. I then wrote in the notes that I was requesting the vent cleaning deal and scheduled an appointment. The next day, the "tech" called and said that he doesn't do vents and that I needed to reschedule. My wife had stayed home from work - 4 lost hours. I then called to reschedule, since obviously Frontdoor's site didn't allow for proper scheduling.

Tech was an hour past the window and said he needed to reschedule to next day. Never showed the next day. All the customer service would do is reschedule an appointment. Offered nothing for wasting my time.