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Best Home Warranty Companies in Tennessee

American Home Shield, First American Home Warranty and Old Republic Home Warranty are our top picks

    • Best overall
      American Home Shield
      3.6(111,738)
    • HVAC coverage
      First American Home Warranty
      4.0(9,095)
    • Claims handling
      Old Republic Home Warranty
      3.8(2,364)
    +2 more
    Author picture
    Fact-checked by: Jon Bortin

    Best Home Warranty Companies in Tennessee

    American Home Shield is our pick for the best home warranty company in Tennessee, thanks to its strong coverage limits for major systems and positive reviews from local customers. Tennessee's long, humid summers can push air conditioners and electrical systems hard, while occasional winter freezes can strain plumbing and heating — that’s what home warranties are built to protect.

    Beyond HVAC, coverage extends to everyday household appliances: ovens, dishwashers, clothes washers and more. In Tennessee, plans we reviewed cost between $30 to $94 per month, depending on the provider and coverage level.

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    Key insights

    American Home Shield stands out in Tennessee for high HVAC coverage limits that better match the cost of cooling repairs and replacements.

    Jump to insight

    Tennessee homeowners pay $60.08 a month for coverage, on average. Annual premiums range from $360 to $1,126 depending on the plan.

    Jump to insight

    Given Tennessee's heat and humidity, plans with strong HVAC terms (including generous refrigerant coverage) tend to offer the best protection.

    Jump to insight

    Our 4 home warranty company picks in Tennessee

    1. Best overall: American Home Shield
    2. Best HVAC coverage: First American Home Warranty
    3. Best claims handling: Old Republic Home Warranty
    4. Best technicians: Choice Home Warranty

    Our research team vetted home warranty companies that are rated by hundreds of customers in Tennessee. Read our guide to choose the best home warranty in Tennessee for you by comparing plans, contract lengths and service fees.

    Read our full methodology below for all the details. Our picks may be Authorized Partners that compensate us, but this does not affect our recommendations or evaluations.

    Compare Tennessee home warranty companies

    Learn More About Home Warranties

    Our 4 Tennessee home warranty company picks

    Learn more about our top picks for the best home warranty companies, based on real, recent reviews from customers in Tennessee on ConsumerAffairs.

    American Home Shield logo
    Plans available
    ShieldSilver, ShieldGold and ShieldPlatinum
    Monthly premium range
    $29.99 to $89.99
    Service fees
    $100 or $125
    Labor guarantee
    30 days
    Why we picked American Home Shield

    For most Tennessee homeowners, American Home Shield is a strong choice on coverage. Its $5,000 HVAC limit covers most compressor and condenser replacements, and the brand operates throughout the state without the need to track down a regional underwriter. Tennessee reviewers are also particularly positive about its claims handling, supporting its reputation for a straightforward process when covered repairs arise.

    That said, the limit only really pays off when it's matched with unlimited refrigerant, and that perk is exclusive to the Platinum plan. Choose Silver or Gold instead, and refrigerant reimbursement drops to $10 per pound — an amount that can chip away at the $5,000 cap fast during a single refill.

    Pros
    • Platinum plan includes unlimited refrigerant coverage
    • High HVAC limit ($5,000) even before add-ons
    • Covers rust, corrosion and sediment damage
    Cons
    • Silver and Gold plans cap refrigerant at $10/lb
    • Higher tiers cost more than budget competitors
    4x Award Winner
    American Home Shield won four 2026 Buyer's Choice Awards from ConsumerAffairs for Best Claims Handling, Best Coverage, Best Value for Price, and Best for Transparency.
    Plans and pricing

    Base plans from AHS start at $29.99 a month in Tennessee. You can pick a $100 or $125 service fee, though a lower fee raises your monthly premium. All plans cap total payouts at $50,000 per agreement term.

    • ShieldSilver ($29.99 or $39.99): Covers 14 major systems, including heating, cooling, electrical and plumbing, with a $5,000 limit per covered HVAC system.
    • ShieldGold ($49.99 or $59.99): Covers 24 systems and appliances, adding kitchen and laundry equipment. It keeps the $5,000 HVAC limit and caps each covered appliance at $2,000.
    • ShieldPlatinum ($79.99 or $89.99): The plan with the most coverage. The HVAC limit holds steady, but the per-appliance cap rises to $4,000 and roof leaks are covered up to $1,000.

    The premiums above come from quotes we got for a three-bedroom, two-bathroom home in Nashville. The lower-cost plan carries a higher service fee.

    • Optional add-ons:
      • Septic pump: $4.99
      • Roof leak repair: $9.99
      • Well pump: $9.99
      • Guest unit: $12.99
      • Electronics protection: $14
      • Pool and spa: $20.99
    • Discounts: AARP and military service; $50 discount for covering multiple properties
    Coverage caps

    American Home Shield has general coverage limits up to $50,000 during the initial plan agreement term. Other per-item caps include:

    • HVAC: $5,000
    • General appliances: Up to $4,000 per appliance (ShieldPlatinum plan only); Up to $2,000 per appliance (ShieldGold)
    • Well pumps: $1,500 (add-on coverage)
    • Septics: $500 (add-on coverage)
    • Roof leak repair: $1,000 (add-on coverage)
    • Pools and spas: $3,000 (add-on coverage)
    What Tennessee reviewers say about American Home Shield

    To understand how American Home Shield performs for Tennessee homeowners, we looked closely at customer reviews. Claims handling, punctuality and speed, and technicians received the most positive feedback from local reviewers.

    American Home Shield review breakdown by category

    Tennessee reviewers report that filing a claim online is straightforward. One was given full contractor details ahead of a repair for extra peace of mind. Several point to AHS as a solid, affordable safety net for older homes. That said, a handful of reviewers describe drawn-out disputes over coverage.

    First American Home Warranty logo
    Plans available
    Starter, Essential and Premium
    Monthly premium range
    $37 to $72
    Service fees
    $100 or $125
    Labor guarantee
    30 days
    Why we picked First American Home Warranty

    When it comes to the line item that matters most in a hot climate, First American's Premium plan has one clear advantage: unlimited refrigerant. Most competitors cap refrigerant reimbursement at $10 to $20 per pound, which can leave homeowners owing several hundred dollars even on an approved claim. Tennessee reviewers also give First American’s technicians strong marks, adding confidence that repairs will be handled competently once service is scheduled.

    The catch is that HVAC replacement caps can be lower than those of some competitors. Shoppers should confirm they're enrolling in the plan level that unlocks the unlimited refrigerant feature to maximize protection.

    Pros
    • Unlimited refrigerant coverage on Premium
    • Multiple plan tiers allow tailoring coverage to budget
    • Strong reputation for honoring HVAC claims
    Cons
    • Unlimited refrigerant restricted to the Premium plan
    • Plan-tier details require careful review
    Plans and pricing

    First American plans cost $38.84 to $93.84 per month in Tennessee. All are combination plans, so coverage includes both appliances and systems. Service call fees are $100 or $125, and a lower fee means higher monthly premiums.

    • Starter: Covers major systems like heating, plumbing, electrical and ductwork, plus common kitchen appliances and toilets. Monthly premiums run $38.84 to $48.84.
    • Essential: Adds everything in the Starter plan plus fans, garage doors, washers and dryers. Monthly premiums run $53.84 to $63.84.
    • Premium: Its most complete plan, covering everything in the Essential plan plus instant hot water dispensers and central vacuums. Monthly costs run $83.84 to $93.84.

    These premiums come from quotes we got for a three-bedroom, two-bathroom home in Nashville.

    • Optional add-ons:
      • Septic pump: $7
      • Roof leak repair: $9.99
      • Well pump: $9.99
      • Guest unit: $12.99
      • Electronics protection: $14
      • Pool and spa: $20.99
    • Discounts: Lower premiums for paying annually
    Coverage caps
    • HVAC: Marketed as unlimited on First American's direct-to-consumer Homeowner plan. Note that First American's separate real-estate transaction contract caps specialty heating/AC (steam, glycol, geothermal) at $1,500 combined
    • General appliances: Up to $7,000 (Premium); Up to $3,500 (Starter/Essential)
    • Well pumps: $1,500 (add-on coverage)
    • Septics: $500 (add-on coverage)
    • Roof leak repair: $1,000 (add-on coverage)
    What Tennessee reviewers say about First American Home Warranty

    To understand how First American Home Warranty performs for Tennessee homeowners, we looked closely at customer reviews. Technicians, punctuality and speed, and coverage received the most positive feedback from local reviewers.

    First American Home Warranty review breakdown by category

    Tennessee customers say getting a live person on the phone with First American is easy, and one reviewer juggling five separate policies calls the company more reliable than their previous provider. On the flip side, one customer says a stalled plumbing claim left them without a working shower for eight days.

    Old Republic Home Warranty logo
    Plans available
    Basic, Deluxe and Elite
    Monthly premium range
    $50 to $80
    Service fees
    $100 or $125
    Labor guarantee
    None specified
    Why we picked Old Republic Home Warranty

    Old Republic's claims process benefits from the same thing that makes its coverage strong: a clearly defined $6,500 cap plus unlimited refrigerant on the Elite plan mean fewer disputes over partial reimbursement. Claims that might spark pushback elsewhere tend to clear cleanly when the right plan is in place.

    That smooth experience, though, is tied directly to the tier you choose. Basic and Deluxe customers filing refrigerant-heavy claims during a hot Tennessee summer are more likely to hit the $20-per-pound ceiling (which is still higher than most competitors, to be fair). Elite policyholders get the clean experience; everyone else should expect more friction.

    Pros
    • Elite plan offers a $6,500 HVAC cap, among the highest available
    • Unlimited refrigerant coverage on the Elite plan
    • $1,000 coverage cap for roof leak add-on
    Cons
    • Basic and Deluxe plans cap refrigerant at $20/lb
    • Requires pre-approval to use your own contractor
    1x Award Winner
    Old Republic Home Warranty won one 2026 Buyer's Choice Award from ConsumerAffairs for Best Claims Handling.
    Plans and pricing

    Old Republic plans start at $50 per month. Every plan is a combination plan, so it covers a mix of appliances and systems rather than one or the other.

    Service fees are either $100 or $125 — a higher fee means lower monthly premiums, and a lower fee means higher ones. Contracts run for one year.

    • Basic: $50 a month with the lower service fee, or $55 with the higher fee. Covers 22 basic systems and appliances.
    • Deluxe: $55 or $60, depending on your service fee. Covers everything in the entry-level plan plus six more items.
    • Elite: $75 or $80, depending on your service fee. Covers everything in the midrange plan plus expanded plumbing coverage.
    • Optional add-ons:
      • Second refrigerator: $4.17
      • Septic system: $6.25
      • Roof leak repair: $8.33
      • Well pump: $8.33
      • Pool and spa: $20.00
    • Discounts: Lower first-year rates; seasonal promotions
    Coverage caps
    • HVAC: Standard heating and air conditioning units are uncapped (no limit on the number of covered units). Only specialty systems (e.g., glycol, geothermal) are capped at $1,500 per term
    • General appliances: Up to $3,000 (base/Silver plan); Gold plan up to $5,000; Platinum plan up to $7,000
    • Well pumps: $1,500 (add-on coverage)
    • Septics: $500 (add-on coverage)
    • Pools and spas: $3,000 (add-on coverage)
    • Roof leak repair: $1,000 (add-on coverage)
    What Tennessee reviewers say about Old Republic Home Warranty

    Reviewers in Tennessee praise Old Republic's easy-to-use online referral system, calling the contractors amazing, with quick fixes noted for a refrigerator and a microwave. New customers report getting answered right away, though one longtime subscriber says calling in as an existing member usually means getting put on hold.

    Choice Home Warranty logo
    Plans available
    Basic and Total
    Monthly premium range
    $49.17 to $57.50
    Service fees
    $100
    Labor guarantee
    60 days
    Why we picked Choice Home Warranty

    Choice's broad network gives it reasonable technician coverage even in smaller Tennessee markets, and local reviewers are especially positive about the technicians it sends. The sheer volume of HVAC service calls Choice handles also gives its contractors substantial experience with the systems homeowners rely on most.

    That said, skilled technicians can only do so much when the plan restricts what they're allowed to fix or replace. A good technician working under the Basic plan's no-AC rule, or against the Total plan's $3,000 cap, still leaves you exposed on big-ticket failures.

    Pros
    • Large nationwide technician network speeds up dispatch
    • Total plan reaches a workable $3,000 HVAC cap
    • Flexible plan options for different coverage needs
    • Well-known brand with high service-call volume
    Cons
    • Basic plan does not cover AC systems at all
    • System cap only on the pricier Total plan
    • Refrigerant not covered under base plan
    3x Award Winner
    Choice Home Warranty won three 2026 Buyer's Choice Awards from ConsumerAffairs for Best Claims Handling, Best Coverage, and Best for Transparency.
    Plans and pricing

    Basic plans start at $49.17 per month per month, and Total plans start at $57.50 per month. Both carry a flat $100 service fee. Contracts last one year, with a $50 cancellation fee if you leave early — though you can transfer the contract to a new owner at no cost.

    • Basic: Covers 14 systems and appliances, including heating, electrical and plumbing.
    • Total: Adds everything in the basic plan plus your washer and dryer, refrigerator and air conditioning.

    Annual costs range from $560 to $660.

    • Optional add-ons:
      • Ice maker: $2.08
      • Second refrigerator: $3.33
      • Stand-alone freezer: $3.33
      • Sump pump: $3.33
      • Central vacuum: $3.33
      • Septic tank pumping: $5.42
      • Roof leak repair: $5.83
      • Well pump: $8.33
      • Sprinkler system: $8.33
      • Septic system: $10
      • Pool and spa: $15
      • Additional spa: $15
    • Discounts: Pay for the year up front and get 13 months of coverage for the price of 12.
    Coverage caps

    Choice Home Warranty caps most claims at $3,000 per covered item per 12-month period for access, diagnosis and repair or replacement, with a separate $500 cap for accessing items behind walls, ceilings, floors, roofs or concrete. HVAC, electrical, plumbing and kitchen appliances fall under this standard $3,000 cap. Add-on coverage caps include:

    • Well pump: $500
    • Limited roof leak (single-family homes only): $500
    • Septic system: $500
    • Septic tank pumping: $250
    • Sprinkler system: $500
    • Stand-alone ice maker: $500
    • Trash compactor: $500
    • Pool and/or spa equipment: $3,000
    • Sump pump: $3,000
    • Central vacuum: $3,000
    • Stand-alone freezer/second refrigerator: $3,000
    What Tennessee reviewers say about Choice Home Warranty

    To understand how Choice Home Warranty performs for Tennessee homeowners, we looked closely at customer reviews. Technicians, punctuality and speed, and claims handling received the most positive feedback from local reviewers.

    Choice Home Warranty review breakdown by category

    Tennessee reviewers describe technicians who arrive already knowing what's wrong, including one who fixed a leaking AC unit and left the place spotless afterward. A single-mom customer says the low cost and easy claims process have been a genuine relief. Not every experience has gone as smoothly — one buyer says a range and oven claim didn't go well.

    Best home warranty companies by city

    Home Warranties in Tennessee Buyers Guide

    Jump into our guides and start learning

    Top Picks

    See who reviewers like

    American Home Shield logo
    First American Home Warranty logo
    Old Republic Home Warranty logo
    See our top picks

    Simplify your search

    Compare plans tailored to your home & budget.

      Tennessee's hot summers, mild winters and frequent storms put stress on cooling, plumbing and electrical systems. A home warranty can help protect against the cost of repairs in this variable climate.

      How to choose a home warranty in Tennessee

      Choosing a home warranty in Tennessee starts with evaluating your home’s age, the reliability of your current appliances and systems and your risk tolerance for unexpected breakdowns. There’s a lot more to the decision than just picking a company with a familiar name — you’ll want to compare sample contracts, review real feedback and get a clear sense of what you’re actually paying for.

      1. Decide what coverage you need

      Think about whether you want a plan that protects appliances, systems or both. If your home’s HVAC, plumbing and electrical systems are newer, but your dishwasher and fridge are aging, an appliance plan might suffice. If you’re more worried about heating or AC, a systems plan could be the better fit. Many Tennessee homeowners choose a combo plan for the widest protection.

      2. Compare costs

      To get a real sense of value, look at the full cost of ownership. That means factoring in not just the monthly premium, but also service call fees (usually $75 to $150 each time a technician visits). If you anticipate multiple claims, those fees can add up quickly.

      Cost is not just the monthly premium — what really matters is how much of a repair or replacement the plan will actually cover when you need it.

      Check plan payout limits, too. Spending a little more per month can mean avoiding big out-of-pocket expenses for major repairs down the road.

      If you want coverage for things like roof leaks or extra appliances, be aware that these add-ons will increase your total cost.

      3. Review sample contracts

      Before making a final decision, always dig into the sample contracts available online. These documents spell out exactly what is and is not covered. Pay special attention to language about preexisting conditions, improper installation and cosmetic issues.

      Sample contracts also explain the waiting period before coverage starts, the claims process, payout maximums and how to cancel. Don’t skip this step — it’s the best way to avoid surprises.

      Tennessee's Department of Commerce & Insurance (TDCI) has a helpful list of questions to ask your home warranty company.

      4. Read customer reviews

      Customer reviews give you a window into the real experience with each provider. Look for patterns: Are claims paid quickly? Do technicians arrive as scheduled? Is customer service helpful or hard to reach?

      Positive reviews usually point to seamless claims and prompt repairs. Negative feedback often signals slow reimbursements or unexpected denials.

      » MORE: How to choose a home warranty

      What does a Tennessee home warranty cover?

      Home warranty plans in Tennessee are typically available as appliance-only, systems-only or combination (combo) plans.

      • Appliance plans usually protect major kitchen and laundry appliances, such as refrigerators, ovens, dishwashers and washers and dryers.
      • Systems plans cover key household systems, including heating, electrical, water heaters and plumbing — crucial for protecting against frequent Tennessee weather events.
      • Combo plans combine both systems and appliances for the broadest protection.

      Many providers allow you to tailor coverage with add-ons. Popular add-ons are roof leak repair, well pump, sump pump, septic system and pool or spa equipment. Roof leak coverage is valuable in Tennessee due to heavy rains and storms. Septic system and sump pump add-ons also provide extra protection in rural or flood-prone areas.

      How much does a home warranty cost in Tennessee?

      A home warranty in Tennessee costs $60.08 per month, on average. Home warranty costs generally range from $30 to $94 per month, depending on the plan. The average cost of a home warranty in Tennessee is 11.2% lower than the national average.

      Cost range by home warranty provider

      We received quotes for each of our top picks in Tennessee for a three-bed, two-bath home in Nashville.

      ProviderMonthly premium range*Service call fee
      american home shield logo$29.99 to $89.99$100 or $125
      first american home warranty logo$38.84 to $93.84$100 or $125
      old republic home protection logo$50 to $80$100 or $125
      choice home warranty logo$49.17 to $57.50$100
      american home shield logo$29.99 to $89.99$100 or $125
      first american home warranty logo$38.84 to $93.84$100 or $125
      old republic home protection logo$50 to $80$100 or $125
      choice home warranty logo$49.17 to $57.50$100

      *Data from July 2026

      Monthly or annual premiums

      Most home warranty companies in Tennessee offer both monthly and annual payment options. Monthly plans can help you spread out costs, while paying annually may unlock discounts or special offers. The total amount you pay is determined by your chosen provider and level of protection. Home warranty premiums vary based on coverage level and service fees.

      Service call fees

      When you file a claim, you'll pay a service call fee each time a technician visits your home to assess or repair a covered item. These fees usually fall between $50 and $150, depending on your plan and provider.

      Add-on coverage

      You can customize your home warranty with add-ons, such as pool or sump pump coverage. Add-on costs typically range from $2 to $25 per month for each item, so you can pick extra protection that fits your home's needs.

      Other home warranty cost factors

      Your home warranty premium can be affected by several elements:

      • Home size and type: Larger homes or properties with more systems may require broader coverage, increasing your premium. Condos or smaller homes often see lower rates.
      • Level of coverage: Budget-friendly plans cover fewer items, while comprehensive combo plans are more expensive.
      • Location: Labor and repair costs can differ across Tennessee regions.
      • Discounts: Many companies provide savings for annual payments or multi-year commitments, which can lower your total cost.

      Example: total annual home warranty costs

      • Appliance coverage ($30 per month): $360 per year
      • Three add-ons ($15 per month): $180 per year
      • Two claims ($125 service fee): $250
      • Total: $790 per year

      Reviewers' experience filing home warranty claims in Tennessee

      • David in Clarksville likes knowing a small monthly bill can beat a surprise repair. When his system started acting up, the coverage showed its value: "I've had a home warranty before on my house and it saved me a ton of money ... it covered my air conditioner, my water heater, my pool pump and motor."

        Key takeaway: A small monthly payment can prevent huge repair bills

      • Caryn in Johnson City expected the claim to move fast, but it dragged. She admits, "The process from start of the claim to finish took a very long time." Still, once it finally clicked into place, the upside showed up fast: "Our technician was on time, knowledgeable and fixed the issue in about 90 minutes."

        Key takeaway: Repairs are often resolved quickly, even if the claim approval process drags on

      • John in Franklin kept expecting the next claim to finally go through, yet the pattern never changed. As he put it, "Seems every time I submit a claim it is rejected. Everything is made very hard." Even callbacks meant more holds and re-entering info, while he felt "case managers do nothing but reject claims."

        Key takeaway: A pattern of repeated rejections and unhelpful support can make the claim process feel intentionally difficult

      How much can you save with a Tennessee home warranty?

      Savings depend on the repairs or replacements you actually need. A single covered breakdown often outweighs the cost of a plan.

      The Consumer Financial Protection Bureau recommends setting aside 1% to 3% of your home’s value each year for maintenance and repairs. That’s usually far more than the $700 to $1,200 you’d spend annually on a home warranty plus a few service fees. If you avoid just one major repair, you could save thousands.

      If you are weighing a plan against what you might spend out of pocket, upfront pricing and discounts can make things a lot more clear. Eibtiysamah from Louisville shared: "Jake saved a couple hundred bucks off the top of the warranty and gave a lot of information for better discounts. We went with the Platinum Plan that covers a lot of things in our home."

      Average repair/replacement costs for covered items

      Tennessee's humidity kills AC units and causes mold. Occasional deep freezes burst pipes in homes not built for them. Water heaters struggle with sediment in some areas.

      Home warranty regulations in Tennessee

      Tennessee has pretty limited laws regarding home warranties. The Tennessee General Assembly has said that service contracts are not to be construed as insurance and clarified some of the tax implications of service contracts, but there's not much else that's specifically relevant in the Tennessee Code for home warranty buyers.

      Despite service contracts not technically being insurance in Tennessee, the Insurance Division of TDCI still offers some resources regarding home warranties, like the list of questions above.

      Home warranties are also called home service contracts.

      You can also file a grievance against a home warranty company on TDCI's website if you believe a warranty claim was wrongfully denied or if there's another serious issue that you weren't able to resolve with the company.

      FAQ

      Is a home warranty worth it in Tennessee?

      The value of a home warranty depends on a few factors, including:

      • The warranty’s cost
      • Your financial situation
      • The likelihood of your home needing repairs
      • What the warranty covers

      If you anticipate home repairs in the near future, a home warranty gives you a good chance of avoiding an expensive repair bill. However, you may end up wasting your money if nothing goes wrong in your home or you get the wrong coverage.

      What is a home protection plan?

      A home protection plan is another name for a home warranty, which is more accurately called a home service contract. These plans can cover the cost to repair or replace appliances and systems throughout your home.

      Can an older air conditioner qualify for home warranty coverage in Tennessee?

      Yes, an older air conditioner can qualify for home warranty coverage in Tennessee. Age alone may not disqualify the system, but the provider can deny claims involving preexisting problems, poor maintenance or excluded components.

      Do Tennessee home warranties guarantee emergency AC repairs?

      No, Tennessee home warranties don’t guarantee emergency AC repairs. Even when the breakdown is covered, response times depend on contractor availability, claim approval and the provider’s emergency service procedures.

      Methodology

      The ConsumerAffairs Research Team used a data-backed process informed by expert editorial judgment and verified customer reviews. We started with home warranty companies available in Tennessee, then evaluated which performed best for local residents.

      Here's how we scored each company:

      • Local satisfaction rate (40%): Reviews from real customers in Tennessee are worth more than a company's nationwide reputation. If a company has a poor technician network locally or frequently denies Tennessee homeowners' most frequent complaints, we capture that in our review analysis.
      • HVAC coverage (35%): Tennessee's climate puts real strain on HVAC systems, and refrigerant costs run high. We weighted each company by how its plans handle HVAC coverage caps and refrigerant charges, since a low cap here can leave Tennessee homeowners with a large bill even after a claim is approved.
      • Cost (10%): To compare apples to apples, we looked at the lowest-priced comprehensive plan each company offers in Tennessee. We also considered the lowest service fees each company offers.
      • National satisfaction rate (10%): To get a broader picture of how each company performs in specific aspects, we looked at national reviews. In this way, we could see who, overall, has the highest ratings for these seven satisfaction drivers:
        • Technician quality
        • Customer service
        • Claims handling
        • Punctuality and speed
        • Coverage
        • Value
        • Refunds and payouts
      • Additional benefits (5%): We rounded out our analysis by considering how many plans and service fee options each company offers (flexibility), labor guarantees and the availability of extra benefits like roof leak repair coverage and HVAC tuneups.

      Note: Each superlative emphasizes certain factors more than others. For example, the "Best value" superlative weights cost at 20%, while "Best claims handling" gives more weight to reviews that mention the claims process and customer service.

      Guide sources

      ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. Specific sources for this guide include:

      1. Tennessee Department of Revenue, "Sales and Use Tax Notice." Accessed July 16, 2026.
      2. Tennessee Department of Commerce & Insurance, "TDCI Helps Consumers Avoid Home Warranty Scams." Accessed July 16, 2026.

      Not sure how to choose?

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