HomeSafe Reviews

I have dealt with many home warranty companies and this one is no better than the rest. They expect you to wait 10 days to get someone out to check on it. Then another week for them to approve the claim and then wait however long for repair person to come back to fix it.

One of the worst companies I have ever got. They hire handyman to come out to fix your appliances while telling you that they are licensed and bonded, I started looking into it and let’s just say they aren’t. Then when you finally think things are going to get fix as 2 weeks have gone by ARMIS THE WARRANTY COMPANY DENIES YOUR CLAIM. I PUT A CLAIM FOR A WINE/beverage cooler! My opinion save your money. Don’t give them any of your money or find a better home warranty just not them.

I purchased HomeSafe, and much to my surprise, they do not cover a hot water tank that rusted out after 9 years. They also do not cover corrosion on copper pipes in home however the corrosion was caused by water leaking out of a poor joint that leaked water down pipe and caused it to turn green. Buyer beware, they are not very people-friendly. And that is a very good reason they are not even in the list of top 10 home warranties. Do your homework and you will not pick HOME SAFE for anything.

If you are looking for a company that will rob you blind - even after you sell your home this is the company for you! I sold my home last year and they continued to charge me and then blame me for the continued charges after I called to cancel. So if you want to give your money to a greedy company - you found them!

This experience with Home Safe has finally taught me, you don't need the Plan cause they wouldn't pay a penny for the service call and denied our claim..short waiting time??? We waited 11 days to hear Denied!!!

Attempted to make claim on my refrigerator by phone but was not able to get through due to work hours. Made a claim on the phone. Was told 24 to 48 hours someone would contact me and that could check status online. At 72 hours I went online and it showed who had the claim, when I contacted them and provided them with my claim number they had no claim so they reached out to Armis while I held on the line for a long time.

I purchased the top-notch contact available, about six or seven months into the contract my water heater went out. To make a long story short, I filed a claim with HomeSafe. It was denied due to being too old. When I resubmitted the claim and proved it was only nine years old, it was denied again saying they needed more information. Which they never contacted me to get. I had to call them back after two weeks to be told this bogus reason. I am a veteran of the United States Army, a hardworking, tax paying American. I didn't buy this HomeSafe coverage to be taken advantage of. However, I have cancelled my contract, and will be dealing with this in court. I work too hard for my money to let anyone or corporate business play me. In fact, I will be doing some research to see if a class action lawsuit needs to be done.

Buyer beware! They operate under Armis LLC and they are not interested in protecting you or your home. I wish I had researched this company more and actually tried to call them before giving them my money every month. I had a legitimate claim that they denied however they their policy is to not put the denial or reason in writing and talking with someone is extremely difficult because all they can do for you is request a call back within 48 hours that never comes. This company needs to be shut down. They deny legitimate claims due to lack of maintenance. They don’t have a reason from the contract for denial. If I had known who I was really signing up with I would have been able to look them up with the Better Business Bureau. I would have seen the numerous complaints filed by customers. If they solicit you as they did me you should RUN!

Sales person said system could be cancelled anytime. After two months wanted to cancel. Security sign was Brinks security. Called them, they said I wasn’t their customer. Charge on first month was Security System, no number. I was not given a contract. At 6 Months they started the charge on my credit card. Got phone number then and called. Said I could not cancel after 6 months. They said I sign the contract by sending an email that had the wrong email. Rip off. Three years been trying to cancel, no luck

I was referred to the company by a contractor in Virginia who stated that he never had a problem with getting paid for services rendered. Payment from other warranty companies has been an issue for other contractors in the area and they refuse to work with those companies. I called in to request home warranty coverage for one of my properties Jan 31, 2024. On Feb 26, 2024 I needed to make a service claim and was told that they do not have the property that I requested listed but have the billing address listed for coverage instead. I am now waiting for this issue to get rectified by customer service. Once this issue is resolved I'll return to update my review. At this point I'm a little skeptical of the process but will give them an opportunity to correct the error.