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- $39 to $109
- Monthly premium cost
- 48 state (not CA or WA)
- 60 days
- Labor guarantee
- Service fee
HomeSafe is a home warranty provider that offers three plans for customers, including a systems plan, appliances plan and combination plan. To get coverage, you have to call the company directly. HomeSafe offers a short 20-day waiting period and the ability for customers to choose their own service technician, as long as they’re licensed.
Pros & Cons
- Offers a Complete Plan with the most coverage
- Customizations available
- Short waiting period
- Ability to choose service tech
- No plan costs on website
- Not available in California or Washington
HomeSafe offers home warranty plans with a short waiting period. Its plans cover most appliances and systems, but not roof leaks. Claims can be filed over the phone or online, and customers can choose their own licensed service technician.
What is HomeSafe?
HomeSafe is a home warranty company with customizable warranties, flexible payment plans and 24/7 service. Located in Colorado, HomeSafe offers home warranties in most states. Its home warranties help homeowners cover expenses when a system or appliance breaks down due to normal wear and tear. To learn more about its plans and find out if you're eligible, contact the company directly.
How does HomeSafe work?
To get a home warranty, customers have to work directly with a HomeSafe specialist. This expert will help customize a plan to your unique needs, providing instant pricing and coverage options. Once you sign up for a HomeSafe home warranty, you have to wait 20 days before making your first service call.
To book service, customers can file a claim online or call the company directly. Once the claim is submitted and accepted, HomeSafe can assign a vetted service professional to do the repair or work with you to verify your preferred technician, as long as they’re licensed.
For each repair, a trade fee of $65 is required. If a repair or replacement fails within 60 days, customers do not have to pay an additional trade service call fee to receive subsequent service.
HomeSafe offers a systems plan, an appliances plan and a Complete Home plan, or you can just cover the systems and appliances you want with a customizable plan. The Complete Home plan is a total coverage solution, covering:
- Air conditioning
- Electrical system
- Water heater
- Garbage disposal
- Instant water dispenser
- Smoke detectors
- Ceiling fans
- Central vacuum
- Washer and dryer
- Built-in microwaves
- Trash compactors
- Garage door openers
- Free-standing ice maker/freezer
- Built-in food center
You can also add on coverage for a wine chiller, in-ground pool or spa, well pump, water softener, septic system or guesthouse.
Home warranties vary in price, depending on coverage and location. Unlike some competitors, HomeSafe doesn’t offer a starting point for the cost of its plans, but it advertises a $65 service call fee, which is on the lower end of the industry range. To get an idea of what you might pay, you can fill out a free quote form on its website. The company will then contact you directly to discuss your options, including coverage and cost.
Additionally, HomeSafe offers flexible month-to-month plans for people who don’t want to be locked into a contract.
Do I need a home inspection with HomeSafe?
Inspections aren’t required when you sign up for a HomeSafe plan.
What is HomeSafe’s waiting period?
The waiting period is 20 days. This is a shorter waiting period than with many home warranty companies. The industry standard is 30 days.
Can I transfer a HomeSafe warranty if I sell my home?
You can transfer a HomeSafe warranty to a new owner. To transfer coverage, just call HomeSafe’s customer service department.
Can I choose my own service technician with HomeSafe?
You can choose your own technician as long as the technician is licensed. HomeSafe can also recommend a technician from its network.
Is HomeSafe legit?
HomeSafe is a legitimate option if you are looking for coverage for household appliances and systems that break down from wear and tear. There are several benefits of a HomeSafe plan, including the ability to customize coverage and choose your own licensed technician. Also, once you sign up, your price is locked in for as long as you keep your plan, and you can transfer the contract to a new homeowner at the same address. Before purchasing coverage, contact HomeSafe for a free quote and compare it with offers from other home warranty providers.
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The customer service is great. She explained everything so clearly and understandable. I like the fact that she is an American and I can clearly understand her. Now I have to wait for my service tech has to tell HomeSafe....
We appreciate your time and we are glad you took the opportunity to protect your home. If you have any questions give us a call!
I was told how much HomeSafe was gonna charge per month and I can live with that. The rep talked about different things. It insures up to 10,000 bucks on different things whereas when I was with the Select Home Warranty, they didn't go quite that high. After I talked to the first guy with HomeSafe, I thought about staying with Select Home Warranty. But I went ahead and upped my plan for another coverage then I decided to back out. I called them up and I'm in limbo. I put up $2,600 and I'm waiting for them to square up and put it back as a credit toward my card. I’ve contested that, so my credit card people are checking into that.
I probably would need a little more information on how to file online with HomeSafe. It talks about different things and it gives you a little bit of something there. But with Select Home Warranty, they had a number you could send it in and their site. I wish HomeSafe could go ahead and initiate something like that. You can do a claim online 24/7. Usually, I was always called back to follow up on the claim. As far as getting into the program with HomeSafe, it was fine.
We're sorry to hear this. At this time, we do all of our business by phone. If you need assistance, just give us a call. We are happy to go over anything you need.
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My whole home is covered from my septic system to my new heat pump. But my first claim was questionable. We had a cold snap and I developed a leak in my kitchen and bathroom faucet. The first company wanted to charge $1,200 for a faucet. HomeSafe and I said, "No." I ended up spending $175 and bought a brand-new faucet for my kitchen. The installation for that was $280 and the installation for the cartridge in the bathroom was $180. HomeSafe said, "Well, you got overcharged. We're only covering this amount." But I had already gone through three different quotes and that was the lowest one. I was pissed. That was not what I was paying for. I said, "Well, I'll leave. I don't need the coverage and I can stick the money into a savings account." The lady rep ended up giving me a $10 discount which over the course of 10 months, would make up for whatever money they didn't cover on the first claim. But the fact that they didn't cover the full amount peeved me.
Another time, I had the ice machine go out. They fixed that and I paid $65. So, I was happy. Everything is straightforward with them. As long as the amenities here are covered, I don't care.
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
The washing machine started having trouble. I couldn't unlock the door and it wouldn't spin. From the get-go, I was not happy because HomeSafe said, "We will give you a list of people in your area. Wait for an email 24 hours or 48 hours." But I never got a list. Finally, I called them up. They were just going through the yellow pages. I asked, "Are all these people going to take your coverage?" They said they didn't know. They weren't helpful at all. They should have just said, "Look it up and figure out." These places that I called wouldn't take HomeSafe. You don't know who's going to take HomeSafe and who's not until you give them a phone call. I had to pay whatever the amount was then get refunded for it.
I had somebody come out, and he did an estimate of $1,300-some. He submitted it to the company and the company said that they would only cover $499 of it. The call was 127 and HomeSafe covered 65. It didn't make any sense to have a $1,300 old washing machine fixed. The bottom part of it's rusted out. The guy that was gonna fix it said it was not gonna last. At any time, it could collapse. I had to purchase a new one and would have to put in the rest of the money.
HomeSafe said they would give the money that was going to go towards a new washing machine but I don't understand why I only got $500. It says they replace up to $2,000 on a washing machine. Apparently, the parts that broke were not covered. It doesn't make sense, but it's better than nothing. I ended up getting a washing machine that was on sale. With the hoses and the delivery, it cost me $829. It would have been nice if the whole thing was covered.
HomeSafe is less than the company I had prior which was a lot harder to work with. When I was sold HomeSafe, the guy said to just hand the the repair person the book and they'd do all the work. But they don't wanna do that so it's misleading that you think it's all gonna be taken care of. You still have to do all the work.
Sorry to hear there may have been confusion about your coverage. Give us a call sometime and we can go over your policy and answer any questions you have.
Our experience with HomeSafe has been amazing. My first file was an electrical issue with my bathroom. The lights weren't coming on in the bathroom. I called HomeSafe. They checked my account. They called me back within an hour and told me the name of the contractor, and that he'd be calling me to set up an appointment.
An hour later, I got a phone call from the contractor. He said he was coming tomorrow. He came over and it was a little bit more complex than he expected, so he called HomeSafe and said he needed a second electrician to work in tandem with each other just to fix the problem. This was not a problem. HomeSafe approved it. They came back the next day and they fixed it.
He was the most polite, friendliest contractor I've ever seen in my life. I've never seen such great service from any company. HomeSafe surpassed all my expectations. Furthermore, I was so happy that I called HomeSafe the next day and I added every policy that I could for my home. I've been living here for 25 years and I've never had a claim except for my dryer and my light. I signed up for every service at HomeSafe, even the pipeline service.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I have all brand-new appliances but I still got HomeSafe. Just like everybody gets an automobile and policy, they never know what's gonna come up but they would like to be protected. This is especially true with the AC and living here in Florida. I'm 80 years old and I'm on a fixed security budget so I have to watch every nickel and penny so that I don't need dollars and cents to lay out because a waterline broke, my sink got cracked, something happened to my AC, or somebody hit a lawnmower. It's hard to get money out of a LoanMart service. Also, I got my grandson with me that's 25. Kids nowadays could care less how fast they open the refrigerator door and it bangs up against the closet then it's ruptured.
Everything's good so far. I tried to print out the HomeSafe policy so I could put it in my file cabinet. I never got one so I called back and told customer service about it. The rep asked for my name and policy number. I didn't know any of that. I did it over the phone and did a one-time thing. I paid X amount and then I was gonna be billed X amount every year. I asked, "Can you send me a policy or an email that I did spend the money?" Within 24 hours, I had everything I needed. That experience was quite well.
If you don't have HomeSafe, get it because you never know when something's gonna happen. You may get a storm through and your homeowner's insurance doesn't cover it so you have to have double coverage. You don't know when you're gonna die and you might have half a dozen siblings, a wife, or a mother around somewhere and they're going to live in your house and they don't have the money to fix whatever's broken or even get it back together before they sell the property.
Thank you for the review and when your home does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Unable to review how repair work may be done, but I am very happy with the conversations I have had with customer service personnel. Always courteous and very professional. I'm sure that attitude will reflect in their repair work as well!
I went with American Home. They got really expensive. They got ridiculous. They couldn't fix my electric issue. So, I went to HomeSafe. With all the companies I had, no one could fix an electric issue in my house. HomeSafe sent this guy out, and he said, "You mind if I go through your attic?" He went through the attic and fixed everything and got stuff that wasn't running before. With the last experience I had when my faucet was running, they didn't fix it. One lady said, "Well, maybe you can get somebody on your own." So I went and got somebody on my own, and they said, "Well, you didn't send pictures." So I took my camera, and I sent pictures to them.
After I did that, then it went on, I said, "My water is running. Damn it." They said, "I'm sorry." I said, "I'm tired of hearing I'm sorry. That's not getting my water bill done." After all this, I sent them pictures. I even had the technician call them, then they wanted to know how much the parts was gonna cost and this, that, and the other. Finally, they decided they did not cover corrosion. I just went and find me a guy to fix and pay for it.
I called HomeSafe and said my hot water heater was leaking. They gave me a number of a plumber. The plumber contacted me and the he came out here. They said it had to do with my well water because my water is too bad. But they're not going to fix the leak. A rep told me, "Your case was denied because of the pitchers that was set in there was rust on that." I can't help it if it rusts. I was stuck with a $95 bill. So I told them to cancel it and do not take anything on my bank account ever again.
I don't have a home warranty with HomeSafe now. I got rid of that company really fast. They still owe me money. If you're looking to join them, don't do it. It was a bad experience. I wasn't told that they had a premium you had to pay every month, which was $54, on the plan. In fact, they had the check for $50. I canceled it on the 31st. They charged me a premium. They're horrible.
When I submitted a claim, I was disappointed I didn't have an opportunity to talk to somebody. I got the thing asking what was the claim for and then it said to give my credit card, $99. They put the claim through but I never got to talk to a person. It'd be nice if I can call and get a person. Even if they had a chat feature, on the website. Then, the tech came out and they left a mess behind. Also, the thing is that he did $345 worth of things to bring it into code and I had no idea I was gonna be on the hook for that.
HomeSafe Company Information
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