HomeSafe

I was told how much HomeSafe was gonna charge per month and I can live with that. The rep talked about different things. It insures up to 10,000 bucks on different things whereas when I was with the Select Home Warranty, they didn't go quite that high. After I talked to the first guy with HomeSafe, I thought about staying with Select Home Warranty. But I went ahead and upped my plan for another coverage then I decided to back out. I called them up and I'm in limbo. I put up $2,600 and I'm waiting for them to square up and put it back as a credit toward my card. I’ve contested that, so my credit card people are checking into that.

My whole home is covered from my septic system to my new heat pump. But my first claim was questionable. We had a cold snap and I developed a leak in my kitchen and bathroom faucet. The first company wanted to charge $1,200 for a faucet. HomeSafe and I said, "No." I ended up spending $175 and bought a brand-new faucet for my kitchen. The installation for that was $280 and the installation for the cartridge in the bathroom was $180. HomeSafe said, "Well, you got overcharged. We're only covering this amount." But I had already gone through three different quotes and that was the lowest one. I was pissed. That was not what I was paying for. I said, "Well, I'll leave. I don't need the coverage and I can stick the money into a savings account." The lady rep ended up giving me a $10 discount which over the course of 10 months, would make up for whatever money they didn't cover on the first claim. But the fact that they didn't cover the full amount peeved me.

The washing machine started having trouble. I couldn't unlock the door and it wouldn't spin. From the get-go, I was not happy because HomeSafe said, "We will give you a list of people in your area. Wait for an email 24 hours or 48 hours." But I never got a list. Finally, I called them up. They were just going through the yellow pages. I asked, "Are all these people going to take your coverage?" They said they didn't know. They weren't helpful at all. They should have just said, "Look it up and figure out." These places that I called wouldn't take HomeSafe. You don't know who's going to take HomeSafe and who's not until you give them a phone call. I had to pay whatever the amount was then get refunded for it.

Our experience with HomeSafe has been amazing. My first file was an electrical issue with my bathroom. The lights weren't coming on in the bathroom. I called HomeSafe. They checked my account. They called me back within an hour and told me the name of the contractor, and that he'd be calling me to set up an appointment.

I have all brand-new appliances but I still got HomeSafe. Just like everybody gets an automobile and policy, they never know what's gonna come up but they would like to be protected. This is especially true with the AC and living here in Florida. I'm 80 years old and I'm on a fixed security budget so I have to watch every nickel and penny so that I don't need dollars and cents to lay out because a waterline broke, my sink got cracked, something happened to my AC, or somebody hit a lawnmower. It's hard to get money out of a LoanMart service. Also, I got my grandson with me that's 25. Kids nowadays could care less how fast they open the refrigerator door and it bangs up against the closet then it's ruptured.

Unable to review how repair work may be done, but I am very happy with the conversations I have had with customer service personnel. Always courteous and very professional. I'm sure that attitude will reflect in their repair work as well!

I went with American Home. They got really expensive. They got ridiculous. They couldn't fix my electric issue. So, I went to HomeSafe. With all the companies I had, no one could fix an electric issue in my house. HomeSafe sent this guy out, and he said, "You mind if I go through your attic?" He went through the attic and fixed everything and got stuff that wasn't running before. With the last experience I had when my faucet was running, they didn't fix it. One lady said, "Well, maybe you can get somebody on your own." So I went and got somebody on my own, and they said, "Well, you didn't send pictures." So I took my camera, and I sent pictures to them.

I called HomeSafe and said my hot water heater was leaking. They gave me a number of a plumber. The plumber contacted me and the he came out here. They said it had to do with my well water because my water is too bad. But they're not going to fix the leak. A rep told me, "Your case was denied because of the pitchers that was set in there was rust on that." I can't help it if it rusts. I was stuck with a $95 bill. So I told them to cancel it and do not take anything on my bank account ever again.

I don't have a home warranty with HomeSafe now. I got rid of that company really fast. They still owe me money. If you're looking to join them, don't do it. It was a bad experience. I wasn't told that they had a premium you had to pay every month, which was $54, on the plan. In fact, they had the check for $50. I canceled it on the 31st. They charged me a premium. They're horrible.

When I submitted a claim, I was disappointed I didn't have an opportunity to talk to somebody. I got the thing asking what was the claim for and then it said to give my credit card, $99. They put the claim through but I never got to talk to a person. It'd be nice if I can call and get a person. Even if they had a chat feature, on the website. Then, the tech came out and they left a mess behind. Also, the thing is that he did $345 worth of things to bring it into code and I had no idea I was gonna be on the hook for that.