HomeSafe Reviews

As soon as I sent HomeSafe copies of my paperwork for the repair cost that I had paid, someone called me back and said they would pay it. A check would be in the mail, and I would see it in 7 to 10 days. I got those checks and I'm very happy. I have recommended HomeSafe to all my neighbors. A lot of people are afraid of getting something like that but HomeSafe works out really well. I didn't even realize that they would cover having my toilet fit. I casually mentioned it to the rep and she said they cover that. I sent them the receipt and I got paid, minus the $67 deductible. The only thing is I have to have my roof taken care of and I had somebody come out quickly and do an inspection to make sure nothing bad is going on up there, but they're going to come back in the fall.

Normally, I call and tell them that I'm going to call somebody, or that I have called somebody. I live in Florida and you don't wait to call somebody for an air conditioner especially if you have disabled people at your house. I called my air conditioner guy and he came out. The initial diagnosis was done by a newer tech who got it wrong. A more experienced tech came out, corrected it and fixed the problem. Right after that, I called HomeSafe and told them I would have to put this claim in. I sent them all the stuff to the proper website but I'm still waiting on the reimbursement and it's been over a month. It's taking a lot longer than what I was hoping for.

HomeSafe wanted the explanation on why the parts were replaced by the company I used. They called me for three weeks almost every day to let me know that they've contacted the company, but they still haven't gotten the written explanation yet. I have 7,000 other things that I'm doing, including taking care of my mother who's in a home. This issue with HomeSafe fell by the wayside for the moment, and I haven't pursued it. I have to call them and find out what's going on, and if I have to call the company myself and have them send the explanation to get my reimbursement. We had to put that on a credit card, which I didn't want to do. It's gathering interest on my credit card. We're hoping that the reimbursement is going to get approved. That is nerve-wracking, but it's better than a flat out no. They have reimbursed me for other things and we've had other issues that they've handled.

That was really the only guy that I had problems with. Other technicians, I haven't had any issues with. They're usually polite and good. I complained to HomeSafe about that technician. Then I asked not to have him again, because if he's in my area, I don't want him again. Then they said they would make notes about him in their system.

He wasn't very good. He was trying to get me to give him cash, and for me to get reimbursed by HomeSafe, which is not how the system works. He was really unhappy about that. I think that's what caused his interaction. After he unfolded my freezer and the fan turned back on, he just left. He didn't tell us he left. He just left everything right there. It was bad. I got out in the garage to look and he was gone. And my garage was open, and everything was just like water on the floor. It was a bad visit from that guy. It'd be a bit nicer if he told me he left, 'cause I could have closed my garage door.

But I'm really happy with HomeSafe. I don't think it's too expensive. They recently took care of my dishwasher. The coverage is actually coming in handy, because if I have an issue, they send somebody out right away or within the next day. Like the dishwasher, they actually sent somebody to fix the issue, which was that the board on the dishwasher was bad, so they replaced it. But then, when it broke again, they didn't send a technician out. They were just like, "We're gonna replace your dishwasher." I was surprised by that. They just replaced the whole dishwasher instead. We've had them for a while, and we use them when we have to. I would recommend them to other people.

I was very satisfied with HomeSafe. They had the person they recommended out here exactly when they said he would, a day later, and he determined the problem within 10 minutes. Unfortunately, he wasn't able to fix it. I had a fence put in. The people that put my fence in put it too close to the wiring, which caused my wiring to short out. Once the person discovered that, he told me to get in touch with Duke Power and let them come out and take a look. Duke Power verified that it wasn't that he broke the wire. They said the wire vibrates underground and the post was so close with concrete.

The service was very good. It was good enough that I haven't thought about getting rid of HomeSafe. If I don't think the services add up, I will look in a switching and I haven't considered that at all. What I like most about the service so far, they make sure they get on top of everything the moment I notify them. Because of that, they guarantee to keep my service. HomeSafe more than satisfied me with what I've had to deal with. They brought complete professionalism to the picture. They stood by to make sure that Duke Power got here. They helped walk me through and made sure I understood everything. I would give my high recommendation to any friend or anyone.

When the guy came in, he took a picture of the model number and the serial number. I said, “I already told them that.” They kept calling me, and they bothered us for weeks. We didn't want to use them because of that. I called, and then about a week later after I complained, I got a really good supervisor lady that called me unsolicited and said she was really sorry. She said that the person that I was talking to should have told me that I could pick whomever I want as long as they're licensed. She also said they have other people. They just try to get the people that are fly-by-night, and they have to pay the least.

We've had two things after that, and HomeSafe has a really good heating, ventilation, air conditioning and electrical company that's been in Denver for 80 years. They're excellent, and they fixed two things for us. So, it came back, but it was tough to get it right because they were going to keep sending the folks that didn't speak English and didn't know what they were doing. They wanted the business so bad, so they'd text me, email me and they'd call me every day after I told them not to call me until the supervisor called me back.

Who would do such a thing to the elderly our most precious generation, who need love and compassion and not scare tactics. How do I know this? I am the Power of Attorney for my mother and have cancelled multiple subscriptions for warranty companies. This upsets her so much that she cannot sleep or eat. HomeSafe, what misnomer of a name for a company that send mass mailings to the elderly. Shame on you HomeSafe!