HomeSafe

HomeSafe Reviews

Author picture
Written by Taylor Sansano
+1 more
Author picture
Edited by Vincent Landino
$69 to $79
Monthly premium cost
48 states (not CA or WA)
Availability
60 days
Labor guarantee
$65
Service fee

Our Buyers Guide Top Picks:

Choice Home Warranty

Choice Home Warranty Reviews

View Plan

About HomeSafe

HomeSafe is a home warranty provider that offers three plans for customers, including a systems plan, appliances plan and combination plan. To get coverage, you have to call the company directly. HomeSafe offers a short 20-day waiting period and the ability for customers to choose their own service technician, as long as they’re licensed.

Pros
  • Offers a Complete Plan with the most coverage
  • Customizations available
  • Short waiting period
  • Ability to choose service tech
Cons
  • No plan costs on website
  • Not available in California or Washington

What is HomeSafe?

HomeSafe is a home warranty company with customizable warranties, flexible payment plans and 24/7 service. Located in Colorado, HomeSafe offers home warranties in most states. Its home warranties help homeowners cover expenses when a system or appliance breaks down due to normal wear and tear. To learn more about its plans and find out if you're eligible, contact the company directly.

How does HomeSafe work?

To get a home warranty, customers have to work directly with a HomeSafe specialist. This expert will help customize a plan to your unique needs, providing instant pricing and coverage options. Once you sign up for a HomeSafe home warranty, you have to wait 20 days before making your first service call.

To book service, customers can file a claim online or call the company directly. Once the claim is submitted and accepted, HomeSafe can assign a vetted service professional to do the repair or work with you to verify your preferred technician, as long as they’re licensed.

For each repair, a trade fee of $65 is required. If a repair or replacement fails within 60 days, customers do not have to pay an additional trade service call fee to receive subsequent service.

HomeSafe coverage

HomeSafe offers a systems plan, an appliances plan and a Complete Home plan, or you can just cover the systems and appliances you want with a customizable plan.

You can also add on coverage for a wine chiller, in-ground pool or spa, well pump, water softener, septic system, in law/guest unit or guesthouse.

HomeSafe costs

Home warranties vary in price, depending on coverage and location. Unlike some competitors, HomeSafe doesn’t offer a starting point for the cost of its plans, but it advertises a $65 service call fee, which is on the lower end of the industry range. To get an idea of what you might pay, you can fill out a free quote form on its website. The company will then contact you directly to discuss your options, including coverage and cost.

Additionally, HomeSafe offers flexible month-to-month plans for people who don’t want to be locked into a contract.

HomeSafe FAQ

Do I need a home inspection with HomeSafe?

No, inspections aren’t required when you sign up for a HomeSafe plan.

What is HomeSafe’s waiting period?

The waiting period is 20 days. This is a shorter waiting period than with many home warranty companies. The industry standard is 30 days.

Can I transfer a HomeSafe warranty if I sell my home?

Yes, you can transfer a HomeSafe warranty to a new owner. To transfer coverage, just call HomeSafe’s customer service department.

Can I choose my own service technician with HomeSafe?

You can choose your own technician as long as the technician is licensed. HomeSafe can also recommend a technician from its network.

Is HomeSafe legit?

Yes, HomeSafe is a legitimate option if you are looking for coverage for household appliances and systems that break down from wear and tear. There are several benefits of a HomeSafe plan, including the ability to customize coverage and choose your own licensed technician. Also, once you sign up, your price is locked in for as long as you keep your plan, and you can transfer the contract to a new homeowner at the same address. Before purchasing coverage, contact HomeSafe for a free quote and compare it with offers from other home warranty providers.

» READ MORE: Is a home warranty worth it?

Shop with confidence

Compare with top companies

HomeSafe Reviews

Filter by Rating

  • (162)
  • (34)
  • (17)
  • (4)
  • (50)

Popular Mentions

    How do I know I can trust these reviews about HomeSafe?
    • 4,608,050 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about HomeSafe?
    • 4,608,050 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceClaims HandlingPrice

    Reviewed Feb. 10, 2025

    This company sells on false pretenses. The salesperson told me they were American Home Shield, the same as my Car Warranty. Ends up that was not their name at all. Once you file a claim you are sent to yet another company. Prior to filing a claim I called to confirm my coverage. I was told they covered up to $3,000. In the end they only would pay $500 on a $2,700 claim. THen they tried to charge me $65 service call fee even thought the company making the call waived and service call fees. I told the person working my claim to cancel my policy yet I was continued to be charged my monthly fee. I finally got ahold of someone, their calls conveniently get disconnected. They would not credit back the overcharged premiums. Said I called 8 hours too late! This is the most fraudulent company I have ever dealt with. My car warranty has been awesome.

    Thanks for your vote! Report
    Profile pic of the author.
    Customer ServiceTech

    Reviewed Jan. 3, 2025

    HOMESAFE is nothing but a game! My father and I purchased their business in a month of May. The payments of $65 were taken out of my checking account so faithfully. Yet it wasn't until the beginning of last December that my water heater went bad. I needed ASSURED assistance that this company would help me and my disabled veteran father's home- for the fact that my father needed warm water for his daily wound care. The first communication that I received after telling my situation to this agent was- 'how old was the water heater and we DON'T do anything over 12 years'... So I dumbfoundingly and laboriously had to go investigate these findings, to take detailed pictures, to fax a written and a typed copy of the plumber's estimate.

    It all turned out to be a waste of time because the water heater was rusted and WASN'T MEETING their category of 'damaged'. Senior citizens- like my father- BE AWARE of this sham. Like I said earlier- THIS COMPANY IS A MIND BASEBALL GAME. You will STRIKE out if you keep letting them automatically withdraw money from your banking account!

    Thanks for your vote! Report

    Not sure how to choose?

    Get buying tips about Home Warranties, Service Plans delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Customer ServiceClaims HandlingTech

      Reviewed Dec. 31, 2024

      I wish that I had read the reviews before selecting Homesafe. They DON'T deserve any stars. Every negative review that has been written mimics my experience x 10. They don't want to pay for anything! They will find every loophole. As one person wrote, everything is pre-existing when you buy a home. When something stops working, we expect the warranty company to cover it. Homesafe will not do anything. They wouldn't fix our heater or AC when they stopped working. Even the technician couldn't believe they denied our AC claim due to rust. The coil became rusty through normal wear and tear. Homesafe wants your money but they don't to pay for your repairs.

      Now, their adjusters are horrible. Brandon and Heather are rude. When I tried to speak with them regarding the denial of our heater claim, I was spoken to in a very disrespectful manner. These people don't care of the hardships that they are creating for home owners. Homesafe IS A RIPOFF!! CONSUMER BE WARNED.

      Thanks for your vote! Report
      Claims HandlingSales & Marketing

      Reviewed Dec. 13, 2024

      They will never approve your claim, they will always find something and decline like every other insurance company, they are there to make money not to give you comfort. Better be careful before you sign up. Don't fall the sales pitch.

      Thanks for your vote! Report
      Customer ServiceClaims HandlingTech

      Reviewed Dec. 13, 2024

      The lady that called me back this morning, was very rude and disrespectful. Because I wanted to cancel service after two years. I made a claim on Monday. Nobody reached out to me. I call back Wednesday. They said I would get a call before the end of the business day. Today is Friday. Nobody call. Nobody emailed. I still have not got service for my first claim I made in two years. They just took a payment out a day ago. I asked to cancel my service. They said, I will still have service into next month 30 days. I said I don't want it. I can't get anyone out here and y'all can't find anyone. They said they could have someone next week but doing the claim someone suppose to contact us 1-2 business days. Here it's Friday and I have nothing.

      I call HomeSafe. They said next week and I have to pay $65 plus service fee and monthly fee. That's a lot of fees. After the service is done they will send you difference from the $65. First time hearing this in 2 years of paying. Don't go with them. Run. Run. Run!!! They don’t have contractors and they have lots of fees. If you cancel they still make you keep a month with charging you!! Run. Run. Run!! If you want to stay stress free run. Go somewhere else...

      Thanks for your vote! Report
      Customer ServiceCoverage

      Reviewed Dec. 3, 2024

      I call HomeSafe and they said, "Yes. You are covered for plumbing." Went through the process. Sent out a Plumber. Paid the deductible and said that I was denied of fixing the plumbing in bathroom. Then HomeSafe will text back how sorry they are when they are not just taking people's money.

      Thanks for your vote! Report

      Reviewed Nov. 21, 2024

      Complete waste of money. Will not replace air conditioner. The unit is the old time with refrigerate that cannot be replaced. Actually it is illegal to use that type anymore. They will not replace the unit, but that is the only option. Still, they will not replace, only repair it, but it cannot be repaired!! Do not waste your money on this warranty service!!

      Thanks for your vote! Report
      Customer ServiceCoverage

      Reviewed Nov. 1, 2024

      We recently purchased Home Safe Warranty and I deem it to be a highly deceitful company. All of the things listed on the site they cover they don’t. If they say your issues were pre-existing they won’t cover. Everything in a home when you purchase is pre-existing. There would be no way of knowing something is wrong until it stops working. Everything in our home including our air conditioners were working fine when we signed up. We live in AZ. They have to work. A month after we signed up one of our air conditioners stopped working. We called and they couldn’t find any assessors in our area to even look at the unit. They called 10 or so companies. No one would work with them. I had to call someone to just do the assessment. Then the AC person recommended repairs and Home Safe said pre-existing issues so not covering.

      I explained what I said above. You don’t know something is wrong until it doesn’t work. Please save your money and find another company. I wish I listened to reviews. I asked the guy about some of the reviews when signing up and he said it was customers lying about issues in their home. Well I didn’t lie and here we are they are covering nothing.

      Thanks for your vote! Report
      Claims HandlingCoverageTech

      Reviewed Nov. 1, 2024

      We had home warranty coverage with Homesafe for well over a year. Our first claim was when the internal part of our hot water tank failed causing the bottom of tank to rust out and leak. Homesafe failed to cover the tank (it was seven years and two weeks old) because it rusted out even though the internal part of the tank failed causing the external rusting. Our plumber stated he has never heard of a home warranty claim being denied for this reason and argued with them on our behalf...to no avail. What a waste of money for premiums that whole time. I would rate Homesafe zero stars if I could.

      Thanks for your vote! Report
      Customer ServicePunctuality & Speed

      Reviewed Oct. 18, 2024

      After It was assessed my microwave could be fixed, they were to come the following week. 3 weeks later I was still waiting. HomeSafe was very indifferent to the time I'd have to wait before determining to replace it. Customer service was pleasant but not at all not helpful. They did nothing to encourage the repair company to complete the job. I feel it was a complete waste of money... I cancelled my policies at 2 of my location.

      Thanks for your vote! Report

      Simplify your search

      Compare plans tailored to your home & budget.

        Loading more reviews...

        HomeSafe Company Information

        Company Name:
        HomeSafe
        Website:
        homesafe.com

        Check out our buyers guide top picks

        Our Buyers Guide Top Picks:

        Choice Home Warranty

        Choice Home Warranty Reviews

        View Plan