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Priority Home Warranty
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Priority Home Warranty

 4.5/5 (17 ratings)
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Priority Home Warranty

About Priority Home Warranty

Priority Home Warranty sells warranty plans covering your home’s appliances, systems or both when they break down from age and normal wear and tear. While the company’s plans include good coverage, it also has an extensive list of optional add-ons homeowners can pick from a la carte for a customized plan.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Comprehensive list of add-ons
  • Systems-only and appliance-only plans
  • Personalized online quotes

Cons

  • Can’t choose your contractor
  • Coverage excludes luxury appliances

Bottom Line

Priority Home Warranty has straightforward plans for many of the systems and appliances homeowners want covered. Personalized online quotes are available. Be aware of exclusions, though — make sure you understand your coverage.

Priority Home Warranty plans

Priority Home Warranty offers three home warranty plans: a systems-only plan, an appliance-only plan and a combo plan. Here’s what each plan includes:

Systems Home Care
  • Air conditioning
  • Ductwork
  • Electrical system
  • Heating system
  • Plumbing stoppages
  • Plumbing system
  • Water heater
  • Whirlpool bathtub
Appliance Home Care
  • Built-in microwave
  • Ceiling and exhaust fans
  • Clothes dryer
  • Clothes washer
  • Cooktop
  • Dishwasher
  • Garbage disposal
  • Kitchen refrigerator
  • Oven/range/stove
Total Home Care
Total Home Care covers all items under Systems Home Care and Appliance Home Care, plus garage door openers.
Add-on coverages
  • Central vacuum
  • Homes over 5,000 square feet
  • Ice maker
  • Limited roof leak
  • Pool/spa
  • Saltwater pool system
  • Second air conditioner
  • Second clothes dryer
  • Second clothes washer
  • Second dishwasher
  • Second oven/range/stove
  • Second refrigerator
  • Second tankless water heater
  • Septic pumping
  • Septic system
  • Stand-alone freezer
  • Sump pump
  • Tankless water heater
  • Water softener
  • Well pump

Priority Home Warranty has a liability limit of $1,600 per item per year for most covered items. This includes the item’s access, diagnosis, repair and replacement. Plumbing and electrical systems, pools and spas, well pumps and sump pumps have a $500 limit within 90 days of the plan’s effective date.

Priority Home Warranty cost

Priority Home Warranty allows you to purchase monthly, annual or multiyear plans, with the latter providing the best value. The company doesn’t list its prices online, likely because rates vary depending on home size and location.

Priority Home Warranty does say pricing starts at $1 per day, and you can get free, personalized quotes online or by calling its toll-free number. As of publishing, it states on its website that those who call in can receive 10% off any plan and three months free.

For reference, home warranty plans tend to cost $25 per month to $50 per month, with a discount if you pay upfront for a full year of coverage.

Priority Home Warranty exclusions

Priority Home Warranty covers certain items when they break because of normal wear and tear. If covered items break because of human misuse or a natural event, Priority Home Warranty does not cover the repair or replacement.

Like most home warranty companies, Priority Home Warranty has coverage exclusions, such as:

  • Samsung appliances
  • Thermostats and thermometers
  • Routine maintenance
  • Improper installation
  • Failure due to insufficient maintenance
  • Professional-series, professional-grade, luxury, high-end, or premium appliances like KitchenAid and Miele
  • Electronic, computerized, smart, or internet-enabled components and parts

It’s important to carefully read your agreement to ensure you have the coverage you think you do for the items you’re concerned about.

Priority Home Warranty FAQ

Does Priority Home Warranty have a limit on repairs?
Yes. Priority Home Warranty’s limits for access, diagnosis and repair or replacement are generally $1,600 per covered item per year. Septic pumps have a $200 limit. Some other items have reduced limits within the first 90 days of the program’s effective date or the first 120 days of purchase.
How long do I have to wait before I can use my Priority Home Warranty?
You can request service 30 days after purchasing your policy.
Does Priority Home Warranty let me use my own contractor?
No. In most cases, Priority Home Warranty selects a service contractor for you.
Does Priority Home Warranty require a home inspection?
No. Priority Home Warranty doesn’t require any home inspections or maintenance records to sign on. It also won’t refuse coverage because of your home systems’ or appliances’ age.
Can I cancel my Priority Home Warranty policy?
Yes. Cancel before your first 30 days of coverage to get a full refund minus the cost of any claims paid and an administrative fee.

Is Priority Home Warranty worth it?

Priority Home Warranty is a reputable warranty company with good appliance and systems coverage under its main plans. Its list of optional coverages makes it a good company for homeowners wanting to create custom plans. When shopping around, you’ll want to get personalized quotes to see how Priority’s pricing for the coverage you want stands up to competitors.

Priority Home Warranty Reviews

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Page 1 Reviews 0 - 25
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 20, 2021

I was contacted by Priority Home Warranty in efforts to show me how to use the online customer portal. I must say I’m am extremely pleased with how easy and user friendly the online portal is not to mention the fact that Marcus took the extra mile to spend 20 minutes on the phone with me to guide me while I was in my account. Excellent customer service and online portal.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 9, 2021

    Their sign-up process was okay. The guy was really nice and seemed to be knowledgeable. I wasn't ready to sign up to start with, but then it started sounding better and better. I went ahead and signed up. I've had a couple of things go out and the house is getting older and that means the stuff in it is too. I thought we might as well because the last thing I had that went out was my tankless water heater and that was $4,000. I decided I should do something in case anything else goes out. I know several nurses that have plans and they're happy with theirs. I felt it was comfortable.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: July 11, 2021

    When my septic system was backing up, Priority Home Warranty denied the claim because they said it was a preexisting condition. But what they did to maintain my business was that they sent me a $100 check for the repairs and they said they were going to reimburse me my deductible. I have not seen that reimbursed yet, but I have received and deposited the $100 check that they promised me. They're going to be a good company to work with being that they are so amenable to what goes on. They sent somebody out quickly although he wasn't able to proceed with the repair. But he was nice, respectable, and professional. Overall, Priority Home Warranty is worth the price.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 8, 2021

    I talked to a guy and he told me what pay Priority had, what they cover, and what they did. It’s affordable, so I got the home warranty. I had two claims and they did exactly what they said they were gonna do. For a person like me, it was quick and easy. I’m always on the go and I didn't have time to do much in the middle.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 7, 2021

    I had coverage with another company and I was very disappointed in them. When the Priority salesman called, I was reluctant and I told him I was not interested. He offered me some discounts - like the $60 on a service call from $75 - and I took it. We had a garbage disposal go out and I called about that. We got a response very quickly and rather than send the man out to fix it, I was offered a sum of money to buy a new garbage disposal. It worked out well.

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    Rated with 5 stars
    Verified Reviewer
    Original review: July 29, 2021

    Hiring a home warranty company is definitely worth the peace of mind. Hiring Priority Home Warranty was an excellent choice. They are highly reliable and always very professional. They are always quick to respond and always helpful. Highly recommend this company!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 20, 2021

    The sales representative was great. I just haven't had anybody come over yet.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 16, 2021

    I'm very satisfied with Priority. He was very transparent with me. He was very straight up with me on how the coverage is going to be and I felt comfortable with the pricing so I just went forward.

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    Rated with 5 stars
    Verified Reviewer
    Original review: July 15, 2021

    One of their sales representatives Marcus was very very helpful! He is always extremely professional and he always has my best interest! From the first time we spoke, I was highly impressed, and now whenever I have any issues, I always ask to speak with him!

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    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: July 12, 2021

    A couple of weeks ago, my AC went out and it was very hot the night it happened. I called Priority on a Friday afternoon and the recording I got said, “We work 24 hours a day, 7 days a week.” I left a message telling them what had happened. But nobody called me back. I called Saturday and talked to a young lady. I told her the same thing and she told me they would get a technician out and that they would let me know. Again, nobody called me on Sunday. I was a little upset. I was dissatisfied with the way that Priority's message led me to believe somebody would be out on the weekend.

    It was 93 degrees in my house. If Priority had just said, “We can't get anybody out there until Monday or probably won’t have anybody out till Monday,” I would have been more understanding. I wouldn't have kept bugging them. Based on the recording, I was expecting my AC to be fixed within a 24-hour period. Priority needs to change that answering machine service. They need to let people know that they are not going to send somebody out on a weekend.

    I later got a call saying a tech would be here on Monday and he was. I told the young man that was here what happened and why I was upset over the weekend. If it had stayed hot, he probably would have really gotten an earful. Heat makes me a little irritable. Thankfully, it cooled off on the weekend before he got here. He was very polite, professional, and efficient. The problem was a simple fix and it didn't take him long to get it done. He wasn't here 10 minutes. There was also no mess to clean up. He just did what he needed to do and told me that he was finished and he left. I was very satisfied with his work.

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    Customer increased Rating by 2 stars!
    Verified Reviewer Verified Buyer
    Original review: July 10, 2021

    So far, Priority Home Warranty just made me frustrated. It was supposed to cover my electrical, but when I had an electrical storm and lightning hit near my house, they refused to cover it. They said it was an act of God as per homeowners insurance. Now, I’ve got five outlets that are out. If they're not gonna cover things, then what's the sense of having it? I already canceled my policy.

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: July 9, 2021

    The rep made all these false promises about what would be covered and I'm not happy. My stove blew two burners. One is still intact but when I turn it on, it heats but doesn't turn off and the other one blew apart. It completely exploded, shut the burner out, and broke all the rings on it. I tried to submit a claim and they said that it was a preexisting condition, but that stove was just replaced in 2018. I made a dispute and the claims representative wouldn't listen. He sent me a check for a $100 for the damages.

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    Rated with 5 stars
    Verified Reviewer
    Original review: July 8, 2021

    I was always treated and felt like family, With this company will be renewing for sure! I would highly recommend this company as they are always honest with their customers, and are extremely well priced.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 6, 2021

    The reps explained everything to me during the sign up. Then, I didn't have all the money right upfront so the gentleman waited and called me back before he charged my account for my first payment.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 5, 2021

    Priority Home Warranty gave me a call and explained the program and the prices very well. I like the length of the program and the pricing for the length of the program.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 4, 2021

    The representative was professional and the plan is great. It's covering all my appliances within my home. So far, I'm happy with Priority Home Warranty. Their follow-up seems spot on so I'm assuming that that will continue if I have any issues.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 3, 2021

    The rep at Priority Home Warranty was good.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 2, 2021

    Their price and coverage were reasonable. You also ask them a question and they know everything.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: July 1, 2021

    Priority is a good investment for your home. Signing up with them was easy as well. I like their price too.

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    Priority Home Warranty Company Information

    Company Name:
    Priority Home Warranty
    Website:
    priorityhomewarranty.com