About Priority Home Warranty
Priority Home Warranty is a home warranty company based out of Miami, Florida. The company's policies cover normal wear and tear on appliances and systems in the home. Customers can select and customize one of three plans; Systems, Appliances or Total Home Care. The company offers speedy claim filing online or by phone, real-time tracking of claims through a convenient customer portal, and a 24/7 customer service. Priority Home Warranty currently offers service in 27 states.
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Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
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- 1 stars
- Comprehensive list of add-ons
- Easy-to-use customer portal
- Real-time claims tracking
- Not available in all states
Priority Home Warranty has straightforward plans for many of the systems and appliances homeowners want covered. Personalized online quotes are available, and plans come with a 30-day full money-back guarantee and a 90-day workmanship guarantee on all claims.
Priority Home Warranty plans
Priority Home Warranty offers three home warranty plans: a systems-only plan, an appliance-only plan and a combo plan. Here’s what each plan includes:
- Systems Home Care
- Air conditioning
- Electrical system
- Heating system
- Plumbing stoppages
- Plumbing system
- Water heater
- Whirlpool bathtub
- Appliance Home Care
- Built-in microwave
- Ceiling and exhaust fans
- Clothes dryer
- Clothes washer
- Garbage disposal
- Kitchen refrigerator
- Total Home Care
- Total Home Care covers all items under Systems Home Care and Appliance Home Care, plus garage door openers.
- Add-on coverages
- Central vacuum
- Homes over 5,000 square feet
- Ice maker
- Limited roof leak
- Saltwater pool system
- Second air conditioner
- Second clothes dryer
- Second clothes washer
- Second dishwasher
- Second oven/range/stove
- Second refrigerator
- Second tankless water heater
- Septic pumping
- Septic system
- Stand-alone freezer
- Sump pump
- Tankless water heater
- Water softener
- Well pump
Priority Home Warranty has a liability limit of $1,600 per item per year for most covered items. This includes the item’s access, diagnosis, repair and replacement. Plumbing and electrical systems, pools and spas, well pumps and sump pumps have a $500 limit within 90 days of the plan’s effective date.
All policies start 30 days from the day of purchase. You can purchase any one of these plans regardless of the age of your systems and appliances, and Priority Home Warranty does not require a home inspection. The company also lets you choose your own contractor, though you must give prior notice so it can verify the contractor is licensed, bonded and insured.
Priority Home Warranty cost
Priority Home Warranty allows you to purchase monthly, annual or multiyear plans — multiyear plans provide the best value. You must request a free, personalized quote for pricing because rates vary depending on home size and location, but Priority Home Warranty does say pricing starts at $1 per day. You can receive a quote online or by calling the company's toll-free number.
For reference, home warranty plans tend to cost $25 per month to $50 per month, with a discount if you pay upfront for a full year of coverage. As of publishing, Priority Home Warranty states on its website that those who call in can receive 10% off any plan and three months free.
Priority Home Warranty exclusions
Priority Home Warranty covers certain items when they break because of normal wear and tear. If covered items break because of human misuse or a natural event, Priority Home Warranty does not cover the repair or replacement.
Like most home warranty companies, Priority Home Warranty has coverage exclusions, such as:
- Samsung appliances
- Thermostats and thermometers
- Routine maintenance
- Improper installation
- Failure due to insufficient maintenance
- Professional-series, professional-grade, luxury, high-end, or premium appliances like KitchenAid and Miele
- Electronic, computerized, smart, or internet-enabled components and parts
It’s important to carefully read your agreement to ensure you have the coverage you think you do for the items you’re concerned about.
Priority Home Warranty FAQ
Does Priority Home Warranty have a limit on repairs?
Yes. Priority Home Warranty’s limits for access, diagnosis and repair or replacement are generally $1,600 per covered item per year. Septic pumps have a $200 limit. Some other items have reduced limits within the first 90 days of the program’s effective date or the first 120 days of purchase.
How long do I have to wait before I can use my Priority Home Warranty?
You can request service 30 days after purchasing your policy.
Does Priority Home Warranty let me use my own contractor?
Priority Home Warranty lets you use your own contractor, although you must give prior notice to the company so it can verify the contractor is licensed, bonded and insured.
Does Priority Home Warranty require a home inspection?
No. Priority Home Warranty doesn’t require any home inspections or maintenance records to sign on. It also won’t refuse coverage because of your home systems’ or appliances’ age.
Can I cancel my Priority Home Warranty policy?
Yes. Cancel before your first 30 days of coverage to get a full refund. You may also cancel after that and receive a prorated refund for the amount of time left on the policy minus the cost of any claims paid and an administrative fees.
Does Priority Home Warranty have a workmanship guarantee?
Priority Home Warranty has a 90-day workmanship guarantee. If an issue arises within 90 days after a repair, the company sends a contractor to fix the problem at no extra charge.
Is Priority Home Warranty worth it?
Priority Home Warranty is a reputable warranty company with good appliance and systems coverage under its main plans. Its list of optional add-ons makes it a good company for homeowners who need a customized plan to cover a pool, well pump or similar system or appliance. Satisfied customers who left reviews on ConsumerAffairs praise the company's customer service and user-friendly customer portal. We also like that PHW offers Live tracking for claims, user friendly online customer portal and backs its work with a 90-day workmanship guarantee.
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I have bought two contracts with PRIORITY HOME WARRANTY (PHW) on March 10, 2022. You cannot reach them through phone, e-mail or through their website. Every time you call the claims department all they tell you is that they will have someone call you back. Weeks go by and nothing. Worst scam ever. I do not recommend this to nobody. Only time will tell. I pray for you all. Keep the money. God will pay back trouble to those who trouble you and give relief to you who are troubled, and to us as well.
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Being that I haven't received compensation for the remainder time that I was there. (This is the result of that) I worked at priority home warranty for about 6 months. This job took me way out of my comfort zone. Never in my life have I experienced such lack of professionalism & poor management. From having us to lie to customers about checks being sent out while the owner was thousands of miles away on vacation.
To them literally skimping and fucking customers over with their claim outcome. I worked for other home warranties in the past.... this one in particular has 0-none common courtesy for human beings & their money. These are group of selfish individuals who are only money hungry. If you spoke with "Lexi" (which wasn't my real name. Sean Azafrani, the owner. Had us all use aliases).
Working behind the scene I was able to see firsthand how they found any way to deny every claim. The outcome of the claims was never in the best interest of the customer. If anyone needs my participation in any lawsuit I'm willing to fully cooperate. Email me: ** If you're scared of this company being a scam it is & stay clear of them. I watched these people scrambling for scraps and started charging people's bank account for "renewal" without notifying them. I will be on social media bringing awareness to this company. Call you bank get your refund and run to Choice Home Warranty.
I have bought two contracts with PRIORITY HOME WARRANTY (PHW) on Jun 10, 2022. As of 11/17/2022 the company is AWOL - you cannot reach them through phone, e-mail or through their website.
• Website does not work - once you start a claim, nothing really happens besides you being charged a service call fee ($70.00 in my case)
• After you file a claim through the website and you wait until you realize nothing is happening, you have to call them (that does not work anymore since their phones seem to be disconnected) to actually process your claim.
• They have no technicians in my area for plumbing, electric or appliance maintenance. I had to find my own technicians every time I had a claim filed with them.
• If you manage to find your own technicians for any of the claims, you have to pay the technicians out of your pocket despite the fact that you have already been charged a service call fee by PHW. Then PHW is supposed to reimburse you for the technician’s assessment.
• They will find numerous ways deny your claims, including (but I am sure not limited to):
o Your appliance is too old;
o Your appliance is a luxury item and therefore not covered by their policy.
Until their phone number listed on the website got disconnected (that’s my assumption) I had to call upwards of 10 times regarding every single claim. In conclusion, I have no idea how this company is in business, if they still are.
Been waiting 6 days for a technician to call me about a leaking kitchen faucet. Called back for 3 days in a row after giving them a few days to get to my ticket. The "24/7" customer service is being staffed by the billing department for some reason during the day, there is no one answering the phones later at night, as far as I can tell. They insisted on me paying the service fee when I filed the claim, which no other company has asked me to do in my experience with two other HW companies. So, they have my money and I'm just in limbo. Lot's of excuses on the other end of the phone that, it's "not my department", and other such buck-passing. Very very very sorry that I made the switch to this company. Asked to speak to the supervisor and he "isn't available" because he leaves at 4 pm. (Good gig!) Very disappointing and frustrating. Avoid them at all cost! I will be cancelling once I get my sink fixed, since they already have my money!
I just signed up. Sean call me right back and took the time to make my information work correct. After dealing with American Home Shield for the few years it was a breath of fresh air to talk to someone with great customer service.
They send a sub contractor from American Home Shield, who demanded payment before repairs. I called Priority and explained this. Someone was supposed to get back to me. No one did. I had to pay for repairs $490. It’s been a month and I never got my money refunded. They told me they will only pay me $231 because the repairman did not get approval from them to do the repairs. I decided to cancel my policy with them because of their shaded practices. They told me if I cancel I won’t get the $231 payment or if I get it and cancel, I will have to pay it back. I lost either way. So I cancel because I had been calling them for a month to get reimbursed. I never got my money back. I will never recommend Priority Warranty. I reported them to the Better Business Bureau.
Manager followed-up with positive resolution. I appreciate the effort in positive resolve and professionalism. Shawn was very nice, multiple follow up calls, extremely pleasant, and thoughtful. Great!
Home warranty warning! Priority Home Warranty seems like a good company, but their business model is very deceptive. They tell you everything is covert with no problem, but that’s not totally true for older equipment or parts of equipment that has been repaired after a home inspection. If a part of a unit is faulty it all becomes faulty, and they will not cover the repair but give you money towards the repair. My repairs was $1,700.00 and they would give me $150.00 for the repair, this is not why I got insurance.
Another problem is the fee. My policy started on 01/03/22 and I call for service on 01/04/22 on 01/05/22 they ask for my home inspection, on 01/08/22 they tell me I am not covered. On 01/11/22 I find a company that will cover my older equipment and cancel the policy, the charges from this nonservice were as follows: $50.00 cancelation fee, $60.00 serviceman fee even though no serviceman came out, and a $53.00 pro rate (which is a month and not 10 Days that I use the service). In short you can buy this policy $640.00 and use it for 10 day then ask for service and they can tell you go go suck an egg and you will owe them $163.00. But if you have utilities that have a two or more-year warranty, they would love to have you. For these reasons I will tell everyone “DO NOT TO USE (Priority Home Warranty). It is not worth the money.”
I do NOT under any circumstances, recommend this company. At all. For any reason. After submitting a claim for a broken heater on a Saturday, I was told I’d get a call within 24 hours. The call never came. I called customer service who told me the person I needed to speak with would “call me back at their convenience”. When I mentioned that I had not gotten a call within 24 hours, as stated in the contract, she told me I should “mention that to” the person that calls me back.
I received a call on Monday (after filing the claim Saturday) and was told nobody could come out until the next day. I couldn’t wait because we had no heat for almost 2 days and called an HVAC tech. After the diagnosis, I was told by priority that “it takes 10 days for an inducer fan to go out (HUH!?!?) and that would have been in our 30 day waiting period. They called the motor breaking preexisting s because they said it would have been in the process of going out which makes zero sense. So I would not recommend this company because I paid over $800 out of pocket.
We had an issue with our refrigerator. We had the icemaker replaced. There was a part that had to be ordered. It took two days after I initially filed the claim. It was a bigger company in the area. The techs were real nice. They were respectful and didn't make a mess. I like the customer service of Priority, in general. I have a dedicated team that I speak to. If my wife calls in, she's not speaking to 20 different representatives. It's usually the same five. Overall, I like the speed of everything. I've had a smaller issue with the garbage disposal with another company that took two and a half weeks and that was a nightmare. I had somebody come and install the garbage disposal three times. My experience overall with Priority has just been pleasant.
Priority Home Warranty Company Information
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- Priority Home Warranty