Priority Home Shield Reviews

I was looking for a Good Home Warranty, I saw Priority Home Warranty was rated high. I contacted and received a warranty from them. I don't remember getting a book from them with my information so I tried to call with the numbers I found all disconnected, finally found a working number, called and I asked to have a book sent to me or an email with my information 4 times and got nothing. So now I need a claim for my swimming pool and have been calling for the past 4 days and all I get is I will put your claim through right away and I just called today Wednesday 5/24/23 and got the same answer I have been getting, "I will put your claim through and have claims contact you," and Still nothing. Not Happy

I purchased home warranty services from Priority Home Warranty in July 2022 and now when I tried to reach out to them, their phone no. is not working, the online portal not working and there is no way to reach out to them. They are a big SCAM and have been non responsive after taking my $5000.

We signed up for this service and we can not even get ahold of them for anything. The good reviews must be fake cause you pay for something to have for a house we just bought was for peace of mind. What a joke. How do you get something fixed if they don't answer the phone or emails? Don't fall for it. It's a waste of your hard earned money for sure!

I have bought two contracts with PRIORITY HOME WARRANTY (PHW) on March 10, 2022. You cannot reach them through phone, e-mail or through their website. Every time you call the claims department all they tell you is that they will have someone call you back. Weeks go by and nothing. Worst scam ever. I do not recommend this to nobody. Only time will tell. I pray for you all. Keep the money. God will pay back trouble to those who trouble you and give relief to you who are troubled, and to us as well.

Being that I haven't received compensation for the remainder time that I was there. (This is the result of that) I worked at priority home warranty for about 6 months. This job took me way out of my comfort zone. Never in my life have I experienced such lack of professionalism & poor management. From having us to lie to customers about checks being sent out while the owner was thousands of miles away on vacation.

I have bought two contracts with PRIORITY HOME WARRANTY (PHW) on Jun 10, 2022. As of 11/17/2022 the company is AWOL - you cannot reach them through phone, e-mail or through their website.

Been waiting 6 days for a technician to call me about a leaking kitchen faucet. Called back for 3 days in a row after giving them a few days to get to my ticket. The "24/7" customer service is being staffed by the billing department for some reason during the day, there is no one answering the phones later at night, as far as I can tell. They insisted on me paying the service fee when I filed the claim, which no other company has asked me to do in my experience with two other HW companies. So, they have my money and I'm just in limbo. Lot's of excuses on the other end of the phone that, it's "not my department", and other such buck-passing. Very very very sorry that I made the switch to this company. Asked to speak to the supervisor and he "isn't available" because he leaves at 4 pm. (Good gig!) Very disappointing and frustrating. Avoid them at all cost! I will be cancelling once I get my sink fixed, since they already have my money!

I just signed up. Sean call me right back and took the time to make my information work correct. After dealing with American Home Shield for the few years it was a breath of fresh air to talk to someone with great customer service.

They send a sub contractor from American Home Shield, who demanded payment before repairs. I called Priority and explained this. Someone was supposed to get back to me. No one did. I had to pay for repairs $490. It’s been a month and I never got my money refunded. They told me they will only pay me $231 because the repairman did not get approval from them to do the repairs. I decided to cancel my policy with them because of their shaded practices. They told me if I cancel I won’t get the $231 payment or if I get it and cancel, I will have to pay it back. I lost either way. So I cancel because I had been calling them for a month to get reimbursed. I never got my money back. I will never recommend Priority Warranty. I reported them to the Better Business Bureau.

Manager followed-up with positive resolution. I appreciate the effort in positive resolve and professionalism. Shawn was very nice, multiple follow up calls, extremely pleasant, and thoughtful. Great!

Home warranty warning! Priority Home Warranty seems like a good company, but their business model is very deceptive. They tell you everything is covert with no problem, but that’s not totally true for older equipment or parts of equipment that has been repaired after a home inspection. If a part of a unit is faulty it all becomes faulty, and they will not cover the repair but give you money towards the repair. My repairs was $1,700.00 and they would give me $150.00 for the repair, this is not why I got insurance.

I do NOT under any circumstances, recommend this company. At all. For any reason. After submitting a claim for a broken heater on a Saturday, I was told I’d get a call within 24 hours. The call never came. I called customer service who told me the person I needed to speak with would “call me back at their convenience”. When I mentioned that I had not gotten a call within 24 hours, as stated in the contract, she told me I should “mention that to” the person that calls me back.

We had an issue with our refrigerator. We had the icemaker replaced. There was a part that had to be ordered. It took two days after I initially filed the claim. It was a bigger company in the area. The techs were real nice. They were respectful and didn't make a mess. I like the customer service of Priority, in general. I have a dedicated team that I speak to. If my wife calls in, she's not speaking to 20 different representatives. It's usually the same five. Overall, I like the speed of everything. I've had a smaller issue with the garbage disposal with another company that took two and a half weeks and that was a nightmare. I had somebody come and install the garbage disposal three times. My experience overall with Priority has just been pleasant.

I like the rates of Priority. We're first-time homebuyers, so we needed something that encompassed a little bit of everything and was very well rounded, but was also at a reasonable price. You can't beat a $50 deductible from what we did our research for and 450 for 14 months is also great. In terms of customer experience, it's been good and bad. One guy kept calling us and he was relentless about getting us to sign up that it was very annoying. Once we signed up though, it was great.

I was contacted by Priority Home Warranty in efforts to show me how to use the online customer portal. I must say I’m am extremely pleased with how easy and user friendly the online portal is not to mention the fact that Marcus took the extra mile to spend 20 minutes on the phone with me to guide me while I was in my account. Excellent customer service and online portal.

I was looking at their website and it seemed good. The customer service person was good too. His whole presentation was good. I liked the way he worked with me, making sure I had good information. I would recommend Priority. It’s good when you’re buying a home, to make sure if anything happens, that it’s gonna be covered. You have to be able to get it fixed.

The staff was nice. Their managers are flexible. But the salesman was fairly aggressive. He made the sale before I noticed what was happening. But I have not actually fully decided between Priority and American Home Shield. I am still debating whoever I will switch to.

Their sign-up process was okay. The guy was really nice and seemed to be knowledgeable. I wasn't ready to sign up to start with, but then it started sounding better and better. I went ahead and signed up. I've had a couple of things go out and the house is getting older and that means the stuff in it is too. I thought we might as well because the last thing I had that went out was my tankless water heater and that was $4,000. I decided I should do something in case anything else goes out. I know several nurses that have plans and they're happy with theirs. I felt it was comfortable.

They did not inundate me with phone calls and they were also the cheapest for what I was looking for. Setting up my account with them went pretty well. They were very professional.

Their promotion was very good and I'm satisfied with the rate. The sign-up process was easy. However, the salesman was very aggressive and annoying. They can probably be slightly less aggressive so people can think about the decision. I felt forced into it, but I'm getting a good rate, so that was fine.

Hiring a home warranty company is definitely worth the peace of mind. Hiring Priority Home Warranty was an excellent choice. They are highly reliable and always very professional. They are always quick to respond and always helpful. Highly recommend this company!

The sales representative was great. I just haven't had anybody come over yet.

I'm very satisfied with Priority. He was very transparent with me. He was very straight up with me on how the coverage is going to be and I felt comfortable with the pricing so I just went forward.

One of their sales representatives Marcus was very very helpful! He is always extremely professional and he always has my best interest! From the first time we spoke, I was highly impressed, and now whenever I have any issues, I always ask to speak with him!

A couple of weeks ago, my AC went out and it was very hot the night it happened. I called Priority on a Friday afternoon and the recording I got said, “We work 24 hours a day, 7 days a week.” I left a message telling them what had happened. But nobody called me back. I called Saturday and talked to a young lady. I told her the same thing and she told me they would get a technician out and that they would let me know. Again, nobody called me on Sunday. I was a little upset. I was dissatisfied with the way that Priority's message led me to believe somebody would be out on the weekend.

When my septic system was backing up, Priority Home Warranty denied the claim because they said it was a preexisting condition. But what they did to maintain my business was that they sent me a $100 check for the repairs and they said they were going to reimburse me my deductible. I have not seen that reimbursed yet, but I have received and deposited the $100 check that they promised me. They're going to be a good company to work with being that they are so amenable to what goes on. They sent somebody out quickly although he wasn't able to proceed with the repair. But he was nice, respectable, and professional. Overall, Priority Home Warranty is worth the price.

So far, Priority Home Warranty just made me frustrated. It was supposed to cover my electrical, but when I had an electrical storm and lightning hit near my house, they refused to cover it. They said it was an act of God as per homeowners insurance. Now, I’ve got five outlets that are out. If they're not gonna cover things, then what's the sense of having it? I already canceled my policy.

The rep made all these false promises about what would be covered and I'm not happy. My stove blew two burners. One is still intact but when I turn it on, it heats but doesn't turn off and the other one blew apart. It completely exploded, shut the burner out, and broke all the rings on it. I tried to submit a claim and they said that it was a preexisting condition, but that stove was just replaced in 2018. I made a dispute and the claims representative wouldn't listen. He sent me a check for a $100 for the damages.

I was always treated and felt like family, With this company will be renewing for sure! I would highly recommend this company as they are always honest with their customers, and are extremely well priced.

I talked to a guy and he told me what pay Priority had, what they cover, and what they did. It’s affordable, so I got the home warranty. I had two claims and they did exactly what they said they were gonna do. For a person like me, it was quick and easy. I’m always on the go and I didn't have time to do much in the middle.

I had coverage with another company and I was very disappointed in them. When the Priority salesman called, I was reluctant and I told him I was not interested. He offered me some discounts - like the $60 on a service call from $75 - and I took it. We had a garbage disposal go out and I called about that. We got a response very quickly and rather than send the man out to fix it, I was offered a sum of money to buy a new garbage disposal. It worked out well.

The reps explained everything to me during the sign up. Then, I didn't have all the money right upfront so the gentleman waited and called me back before he charged my account for my first payment.

Priority Home Warranty gave me a call and explained the program and the prices very well. I like the length of the program and the pricing for the length of the program.

The representative was professional and the plan is great. It's covering all my appliances within my home. So far, I'm happy with Priority Home Warranty. Their follow-up seems spot on so I'm assuming that that will continue if I have any issues.

The rep at Priority Home Warranty was good.

Their price and coverage were reasonable. You also ask them a question and they know everything.

Priority is a good investment for your home. Signing up with them was easy as well. I like their price too.